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Enterprise Imaging for Radiology Commentary
Filtered view: (Small - Under 300K Studies)

Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
##
##
##
0%
100%
 
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User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
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Director

AGFA HealthCare's biggest opportunity for product improvement is the return of some tool...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

I like most that Enterprise Imaging for Radiology has robust features and is very user friendly. It...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

AGFA HealthCare's system is amazing. The vendor is pushing their updates, new versions, and AI, and...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

Our organization will be switching from AGFA HealthCare to another solution for our PACS on the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

AGFA HealthCare has an online service portal. In high-patient-critical situations where the devil is...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

I would recommend that the vendor develop a true web-enabled client solution to better support...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

One of the vendor's biggest strengths is their advanced, tier-level technical support.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Recently, we upgraded to a different version of Enterprise Imaging for Radiology that allows...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare talks a lot about AI and things that are coming. We’re just waiting to see where we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Manager

Things with AGFA HealthCare have been great. We do quarterly upgrades to get the latest and greatest...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare is developing their streaming client, and probably the most important thing that...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

I like the ease of use of Enterprise Imaging for Radiology. It is very intuitive. I thought some of...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

AGFA HealthCare is very responsive when I have an issue. I have not had any issues recently. As for...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

One thing that Enterprise Imaging for Radiology can do is when we send our studies to another...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

With Enterprise Imaging for Radiology, the workflow is task based, and depending on where our...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Manager

As far as critical tickets go, AGFA HealthCare has been great. But we currently use another system...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

With AGFA HealthCare's pricing, we've had a roller coaster with our imaging contracting and strategy...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

Director

Our radiologist group wanted to flip to another vendor a few years ago, so we started down a path to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

We have a support portal with AGFA HealthCare, and I like the ease of opening tickets and updating...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

AGFA HealthCare's training is excellent. They’ve really upped their game.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The recent upgrade we did was very successful.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Director

The support is pretty good. The vendor has a regular call with us to make sure everything is going...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

AGFA HealthCare will have upgrades, but honestly, those are not as robust as we think they will be....

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We like the weaving in and out that we can do with the PACS, and of course, we like that it’s...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

We are looking at different products now and comparing other products. Comparing AGFA HealthCare's...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

We just don't have problems with AGFA HealthCare. Most of vendor management for me is how many...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Manager

Recently, when we joined with a radiologist group, there was a lot of discussion about switching to...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

Manager

The system is very user friendly. It meets all of our needs. We have new providers all the time....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Manager

We have a great representative from AGFA HealthCare. They work with us on everything that we ask,...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

Director

Things are going great with AGFA HealthCare. We like AGFA HealthCare and Enterprise Imaging for...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

When it comes to moving to the cloud, we have a product that our radiologists use that is not from...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Since we upgraded, everything has been better, and the solution treats us well. Everybody is very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

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