Enterprise Imaging for Radiology Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Product

I think we are close to achieving our integration goals. We have base-level integration with our...

Jul 2024
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Manager

Operations, Product

The upgrades were really tedious. They required multiple hours of downtime, and it was really hard...

Jul 2024
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Manager

Relationship, Operations

If our question is not a low-level question, the resolution requires a very specific resource set...

Jul 2024
||
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Manager

Operations

Our initial training was done classroom style, which was fine. I think AGFA HealthCare tries to...

Jul 2024
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Manager

Loyalty

We are moving forward with switching our PACS provider. AGFA HealthCare's product stability is...

Jul 2024
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Manager

Operations, Product

I would tell AGFA HealthCare to make the product more user friendly to provide an easier end-user...

Jun 2024
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Manager

Relationship

We have the vendor’s top technical support, engineers, and all that, and we stay in direct touch...

Jun 2024
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Manager

Loyalty, Relationship

Most of our needs are addressed by AGFA HealthCare, and we continue to migrate third-party solutions...

Jun 2024
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Manager

Relationship, Operations

We have regular meetings along with regular road map sessions. The post-implementation rounding has...

Jun 2024
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VP/Other Executive

Operations, Product

The system's upgrades are more nuanced than they would be with the VNA. The actual upgrades can be...

Jun 2024
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VP/Other Executive

Relationship

With AGFA HealthCare, we have a dedicated support team that works alongside our folks. We often go...

Jun 2024
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VP/Other Executive

Product

The system does a pretty good job of supporting our integration goals. There are a few things that...

Jun 2024
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VP/Other Executive

Loyalty, Product

With the system, we have over 100 feature enhancement requests pending that are all coming from...

Jun 2024
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VP/Other Executive

Relationship

The vendor has made an effort to do everything that they have promised to do, and most of the time,...

Jun 2024
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VP/Other Executive

Loyalty, Value

We are happy with AGFA HealthCare, but the PACS space is moving quickly. I certainly wouldn't say...

Jun 2024
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Manager

Product

We enjoy this product.

Jun 2024
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Manager

Relationship

I would rate AGFA HealthCare's proactive service as being off the chart. The vendor has a grip...

Jun 2024
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Manager

Loyalty

AGFA HealthCare is part of our long-term plans. We always try to do fair comparisons, but we have no...

Jun 2024
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Manager

Operations, Product

Enterprise Imaging for Radiology is a good product. I would buy it again. If we had unlimited...

Jun 2024
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Manager

Operations

AGFA HealthCare should provide follow-up training. I have only done one set of PACS training for the...

Jun 2024
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Manager

Relationship

AGFA HealthCare’s executives deal with the director a little more than me, but they have started...

Jun 2024
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Manager

Value

We are considering other PACS solutions. The reason is mainly cost. We have had to approach our...

Jun 2024
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Manager

Operations, Product

We did our most recent upgrade mainly for security purposes. Most of the functions were more...

Jun 2024
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VP/Other Executive

Relationship

As a vendor, AGFA HealthCare is very engaged in our success. We have frequent meetings for specific...

Mar 2024
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VP/Other Executive

Relationship, Product, Value

AGFA HealthCare does a good job of helping the solution drive tangible outcomes for our...

Mar 2024
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VP/Other Executive

Relationship, Operations

Overall, my experience with AGFA HealthCare has been from very good to exceptionally good. The...

Mar 2024
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VP/Other Executive

Value

AGFA HealthCare, as of now, is not nickel-and-diming me the way they used to. We have dedicated...

Mar 2024
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VP/Other Executive

Culture, Value

We wouldn't be as big as we are and as successful as we are without AGFA HealthCare. Enterprise...

Mar 2024
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Manager

Loyalty

We are upgrading to a new version of the system soon. We hope that will drive more satisfaction with...

Mar 2024
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Physician

Loyalty, Product, Value

When I need to look up something in the product, I can find it. I can pull up things just fine. It...

Feb 2024
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Physician

Relationship, Product

AGFA Healthcare hasn't kept their promise around the timeline of updates. We were promised that we...

Feb 2024
||
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Manager

Operations

Our organization has multiple sites. During our go-live, it would have been extremely helpful if we...

Feb 2024
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Manager

Operations, Product

When we went live with the system, there were key elements missing from it for some of our specialty...

Feb 2024
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Director

Operations

There is very little training for the system. The vendor has some documentation, but we have had to...

Feb 2024
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Director

Loyalty

We will consider AGFA HealthCare's system as part of our RFP, but it is highly unlikely that we will...

Feb 2024
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Director

Product

The system's worklists aren't customizable at all.

Feb 2024
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Director

Relationship

AGFA HealthCare hasn't evolved despite us partnering with them and meeting with their executives...

Feb 2024
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Manager

Product, Value

Day by day, the system is in our workflow. Enterprise Imaging for Radiology works, but we have to...

Feb 2024
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Manager

Relationship

I feel like AGFA HealthCare's product is like a sea anchor. It doesn't stop us dead like a boat...

Feb 2024
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Manager

Relationship, Operations

I have to give AGFA HealthCare kudos. In the last little while, we have gotten more done than we...

Feb 2024
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Manager

Culture, Product

The vendor hasn't done what they promised to do yet. They are still where they were. Enterprise...

Feb 2024
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Director

Relationship, Operations

We have a good account representative who is helpful and answers questions quickly. We also had a...

Dec 2023
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Director

Loyalty

AGFA HealthCare takes good care of us, and they did a nice job on the last upgrade. It was smooth...

Dec 2023
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Manager

Loyalty

We are consolidating with another organization. Because of that, we are moving away from Enterprise...

Dec 2023
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Director

Loyalty, Relationship, Operations

AGFA HealthCare has made many improvements. We see better communication, and the knowledge from the...

Dec 2023
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Director

Relationship

The support from AGFA HealthCare is good, and things have been getting better. The support is...

Dec 2023
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Manager

Product

Enterprise Imaging for Radiology is a great PACS, and AGFA HealthCare has made some great changes....

Dec 2023
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Manager

Loyalty, Relationship

The AGFA HealthCare team is really moving forward. We have so many advocates at AGFA HealthCare, and...

Dec 2023
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Manager

Relationship, Operations, Product

We have seen more consistency with AGFA HealthCare over the past year or two, and we have noticed a...

Dec 2023
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VP/Other Executive

Product

The system does all the quantitation that we need on a day-to-day basis and is easy to use. Would...

Dec 2023
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Director

Relationship

The AGFA HealthCare team has been great to us, and we feel like we have a nice relationship with...

Dec 2023
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Manager

Product

The product is very reliable and dependable, and it runs very smoothly. Unlike other versions we...

Dec 2023
||
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Manager

Culture, Relationship

Our sales representatives from AGFA HealthCare are constantly touching base with us, dropping by and...

Dec 2023
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Director

Relationship

The support from AGFA HealthCare is good, and it is nice to work with familiar faces. When we call,...

Dec 2023
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Manager

Relationship, Operations

I would like more hanging protocol training because of the difficult task hanging protocols present....

Dec 2023
||
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Manager

Operations, Product

I would like to see more advanced tutorial videos for hanging protocols on AGFA HealthCare's website....

Dec 2023
||
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Director

Loyalty

We moved from IMPAX to Enterprise Imaging for Radiology. Some of the features were really good in...

Dec 2023
||
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Director

Relationship

The vendor's team is engaged, and we met with their executive, who is also very engaged. However,...

Dec 2023
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Manager

Loyalty, Relationship

Agfa HealthCare has been a great partner with our organization. No solution is ever perfect, but...

Dec 2023
||
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Manager

Relationship

Agfa HealthCare is responsive. They are really good with their customers' support, project...

Dec 2023
||
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Manager

Culture

Now that we are in the post-COVID-19 world, every healthcare organization has to keep an eye on...

Dec 2023
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VP/Other Executive

Product

We use the product on a daily basis for many of its imaging aspects. I like how responsive the...

Nov 2023
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VP/Other Executive

Loyalty, Product

There have been some improvements in the system for PET-CT imaging. Those improvements link current...

Nov 2023
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Director

Relationship, Product

We had some issues with one of our recent upgrades, and those issues threw us off. Things are...

Nov 2023
||
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Director

Relationship

The vendor's communication and the team from Agfa HealthCare that we work with are good. When we...

Nov 2023
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Director

Product

The system has been very stable and reliable. That wasn't always the case, but the vendor has really...

Nov 2023
||
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Director

Relationship

The vendor's support team is very good. We have seen some positive improvements and changes for the...

Nov 2023
||
(0)
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Director

Product

Enterprise Imaging for Radiology has been easy to integrate with other vendors' solutions. It is...

Nov 2023
||
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Analyst/Coordinator

Product

The biggest strengths of the product are its stability, reliability, and uptime. It runs smoothly.

Nov 2023
||
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Analyst/Coordinator

Relationship

One thing the vendor could do to improve is to bring back their field service engineers. Agfa has a...

Nov 2023
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Manager

Relationship, Operations

Agfa HealthCare’s experts have been involved in our implementation process. They have taken an...

Nov 2023
||
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Director

Operations

The implementation of our version of Enterprise Imaging for Radiology has been good so far; the...

Nov 2023
||
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Manager

Product

The uptime for Enterprise Imaging for Radiology has been pretty good. It has been pretty rock solid...

Nov 2023
||
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Manager

Loyalty, Product

I would like to see a clear path for an encounter-based workflow. We haven't really implemented any...

Nov 2023
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Manager

Relationship

Agfa HealthCare has been very involved in our imaging program, from sales to implementation and...

Nov 2023
||
(0)
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Manager

Relationship, Operations

Agfa's staff turnover has been detrimental to project progress. One site has gone through multiple...

Nov 2023
||
(0)
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Manager

Operations, Product

When we upgraded Enterprise Imaging for Radiology recently, the transition was seamless; it was...

Nov 2023
||
(0)
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Manager

Culture

The vendor does a good job with charging. A lot of stuff is license based, but the license is not...

Nov 2023
||
(0)
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Manager

Product

We like the flexibility of Enterprise Imaging for Radiology in terms of what we need versus what we...

Nov 2023
||
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Director

Relationship

Agfa HealthCare is very good at providing at-the-elbow support whenever we need it. When we run into...

Nov 2023
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Director

Relationship

With Enterprise Imaging for Radiology, there are some tasks that we do that are a little more...

Nov 2023
||
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Physician

Product

The product seems to be functioning well beyond some system slowness. It is adequate, and it works...

Oct 2023
||
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Physician

Operations

Agfa HealthCare had people on-site during our implementation, but those people didn't know the...

Oct 2023
||
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Physician

Relationship, Product

The only promise the vendor made to us was to fix their collaborator tool, but they still haven't...

Oct 2023
||
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Physician

Culture, Relationship, Operations

We had a regular meeting with the vendor to discuss ongoing issues, and that went on for over a...

Oct 2023
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Director

Product, Value

Do not use Agfa Enterprise Imaging Reporting for voice recognition. People should stick with or...

Oct 2023
||
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Director

Value

Agfa HealthCare charges every time, even for simple solutions. Prior reports do not populate easily...

Oct 2023
||
(0)
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Director

Product

This is an excellent, stable system capable of handling all modalities without issues.

Oct 2023
||
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Director

Relationship, Operations

Support has been one of the vendor's strongest facets. They work hand in hand with us. Their folks...

Oct 2023
||
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Manager

Relationship

Agfa HealthCare comes on-site sometimes and rounds with our physicians to ask how things are going...

Oct 2023
||
(0)
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Manager

Relationship, Operations

We struggled a bit when we first moved to the system. We had some opportunities for improvement, and...

Oct 2023
||
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Manager

Relationship

The level of interaction and collaboration that we have with Agfa HealthCare at all levels is pretty...

Oct 2023
||
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Manager

Relationship

With Agfa HealthCare, there is always room for improvement. Sometimes, we will deploy something in...

Oct 2023
||
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Manager

Operations

Agfa HealthCare still has room to improve with their training.

Oct 2023
||
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Manager

Product

Agfa HealthCare is missing enhancements to specific features or additional variables that we could...

Oct 2023
||
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VP/Other Executive

Relationship

My experience with Agfa has been really great. The service has been top notch. We were working on a...

Oct 2023
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VP/Other Executive

Product

We are still getting some of the product’s bells and whistles. We haven't gotten trained yet on the...

Oct 2023
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VP/Other Executive

Relationship, Product

We have not gotten many complaints about the system going slow. The few times that we have had some,...

Oct 2023
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Manager

Loyalty, Relationship, Product

The Enterprise Imaging for Radiology platform is quite flexible to accommodate many workflows. Agfa...

Oct 2023
||
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Analyst/Coordinator

Product, Value

Our radiologists like the product. They say that it makes their lives more productive. It helps them...

Oct 2023
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Analyst/Coordinator

Culture, Loyalty, Relationship, Operations

One of the things that helps our trust in Agfa HealthCare is their annual user conference where they...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship

One of the things that I like most about Agfa HealthCare is partnership. They have worked to improve...

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

The vendor has too many levels of paid options for different levels of the viewer.

Oct 2023
||
(0)
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Analyst/Coordinator

Operations

I am not very happy with Agfa HealthCare’s training program. Although we have seen vast improvements...

Oct 2023
||
(0)
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Manager

Relationship

We work with Agfa HealthCare recurringly on calls. We also have access to people at the vendor. I...

Sep 2023
||
(0)
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Manager

Relationship

Years ago, my service experience with Agfa HealthCare was on the low end, and they heard that and...

Sep 2023
||
(0)
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Manager

Relationship, Product

We have providers that have high expectations, and they are a difficult group to please. They love...

Sep 2023
||
(0)
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Manager

Relationship

One thing that is unique about Agfa HealthCare is their European development. There are evidently...

Sep 2023
||
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Manager

Product

Nobody could argue that Enterprise Imaging for Radiology has been the most stable system we have had...

Sep 2023
||
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Manager

Relationship

Based on the severity of the ticket, responses are addressed in an acceptable, timely manner. The...

Sep 2023
||
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Manager

Value

Agfa HealthCare exceeds their competitors in value. Everybody likes to save money, especially in...

Sep 2023
||
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Manager

Culture, Value

I have worked with several different big PACS vendors over the many years. Agfa HealthCare's model...

Sep 2023
||
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Manager

Operations, Product

Agfa Healthcare’s vision is generally okay, but their execution of it is a little light. The...

Sep 2023
||
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Manager

Product

We have had quite a few performance events, like instances of system downtime, with the product. A...

Sep 2023
||
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Manager

Relationship, Product

There have been some issues that the vendor has not been able to resolve, and part of the problem is...

Sep 2023
||
(0)
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Manager

Product

We have successful integrations with the product and our EMR. There are a couple of strange workflow...

Sep 2023
||
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Manager

Product, Value

Upgrades for the product are slow coming. The features we need now are usually in the next upgrade,...

Sep 2023
||
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Manager

Value

The hardware cost for the product is high. If we didn't have to buy so much hardware, it would...

Sep 2023
||
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Analyst/Coordinator

Culture, Value

Agfa has done a nice job of including things in the contract so we don't feel nickel-and-dimed....

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We have seen more mindfulness in how Agfa communicates and in what they deliver. And we feel like...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

We recently went through an upgrade, which was the one of the best upgrades we have had from Agfa....

Sep 2023
||
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Analyst/Coordinator

Operations

We recently had training for the new version after our recent upgrade. It was a full turnaround from...

Sep 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

In our latest upgrade, we saw some positive changes and new technology. We appreciate what Agfa is...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

We recently had an application specialist here from Agfa. We worked with them on customizing some...

Sep 2023
||
(0)
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Director

Relationship, Product

Most radiologists have knowledge of Enterprise Imaging for Radiology. Agfa HealthCare is well known...

Aug 2023
||
(0)
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Director

Product

The number-one complaint of our radiologists is about the hanging protocols. They would like to see...

Aug 2023
||
(0)
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Director

Product

The product is easy to navigate and operate, and its workflows are simple. However, it is...

Aug 2023
||
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Relationship

When Agfa HealthCare’s people came on-site, we had a big fallout. The vendor kept coming out and...

Aug 2023
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Director

Value

We pay an outrageous amount for the product and any maintenance we need, and the vendor classifies...

Aug 2023
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