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Enterprise Imaging for Radiology Commentary
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Subject Expert
Monique Rasband
VP of Engagement
KLAS VP of Engagement - Monique Rasband
 

Commentary Summary

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User Commentary

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CEO/President

AGFA HealthCare has been fairly transparent in all my interactions with them. I feel like we are...

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

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CEO/President

AGFA HealthCare's training program has been good so far. The vendor's support has been great. AGFA...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

We had several different PACS solutions that we combined into one. We moved to Enterprise Imaging...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

AGFA HealthCare is backing away from some integrations that we had available to us at the very...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

AGFA HealthCare has been a good partner of ours for many years, and our move to Enterprise Imaging...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

Things with AGFA HealthCare have been great. We do quarterly upgrades to get the latest and greatest...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

AGFA HealthCare is developing their streaming client, and probably the most important thing that...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

AGFA HealthCare’s solution does encompass enterprise imaging. We've been able to implement it across...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Manager

Things went well in terms of the support of several third-party applications that were sold through...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

In Enterprise Imaging for Radiology, everything is done through activities overviews (AOs), which...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We like the functionality of Enterprise Imaging for Radiology. It is quite capable in what it...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Our organization has to have some checks and balances. This is not just with AGFA HealthCare, but...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

If we're doing something new, or if we're trying to figure out how to solve a problem, we know that...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

The AGFA HealthCare support community and development community always feels very small, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We are very unique, but I would give AGFA HealthCare a top rating for their support.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

AGFA HealthCare is moving to essentially 100% streaming platforms, the entire product being cloud...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

I don't want to give AGFA HealthCare a top rating for my likelihood to recommend them. But at the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Overall, things are going pretty well with Enterprise Imaging for Radiology. The system is used...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

With AGFA HealthCare, we open tickets and get a callback very quickly. The issue is that we don't...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology is overly complicated. AGFA HealthCare needs to simplify it. It...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I like the ease of use of Enterprise Imaging for Radiology. It is very intuitive. I thought some of...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

AGFA HealthCare is very responsive when I have an issue. I have not had any issues recently. As for...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We're waiting to initiate an upgrade. AGFA HealthCare is still working through the testing. The...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

With training, AGFA HealthCare has gone above and beyond. They actually offer some training to our...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The radiologists always want the moon and the stars, but AGFA HealthCare is honest about their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We got all of the users working on Enterprise Imaging for Radiology. We're so happy.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have had Enterprise Imaging for Radiology long enough now to experience a few instances of...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

I really enjoy the fact that I can escalate to upper leadership within AGFA HealthCare the first...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

One thing that Enterprise Imaging for Radiology can do is when we send our studies to another...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

With Enterprise Imaging for Radiology, the workflow is task based, and depending on where our...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

As far as critical tickets go, AGFA HealthCare has been great. But we currently use another system...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Physician

AGFA HealthCare needs to continue to focus on direct customer support and engagement. There is...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

Enterprise Imaging for Radiology needs to open itself up to play nicer with other third-party...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Enterprise Imaging for Radiology is very expensive. We have a special contract with AGFA HealthCare...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

The general consensus is that AGFA HealthCare offers the radiologist everything they would like to...

Comment Tone Positive
Pillars Operations, Product, Value
Evaluation Unrated

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Manager

AGFA HealthCare wants to remain stable and competitive on their path moving forward. Their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

I'm seeing some things with some other competitors that I don't know whether AGFA HealthCare can...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

From a PACS administrator's standpoint, AGFA HealthCare's system has been good. I can see that their...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

With AGFA HealthCare's pricing, we've had a roller coaster with our imaging contracting and strategy...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

Our radiologist group wanted to flip to another vendor a few years ago, so we started down a path to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We have a support portal with AGFA HealthCare, and I like the ease of opening tickets and updating...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

AGFA HealthCare's training is excellent. They’ve really upped their game.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

The recent upgrade we did was very successful.

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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COO

When we went live with Enterprise Imaging for Radiology, it was done in a very rushed state because...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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COO

AGFA HealthCare got this product up in record time, and in a certain version, they did something...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Physician

What is wonderful about Enterprise Imaging for Radiology is that we can see every image in a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We are switching from AGFA HealthCare to another PACS vendor, and that has made me realize how much...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Physician

Our radiologists were very frustrated about worklist management in Enterprise Imaging for Radiology,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have not gone to the cloud with Enterprise Imaging for Radiology. It is a new technology, but I...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I don't know of anything that Enterprise Imaging for Radiology is lacking. It is good.

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

AGFA HealthCare is transparent in pretty much everything. Their customer service and communication...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

The support is pretty good. The vendor has a regular call with us to make sure everything is going...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

AGFA HealthCare will have upgrades, but honestly, those are not as robust as we think they will be....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We like the weaving in and out that we can do with the PACS, and of course, we like that it’s...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We are looking at different products now and comparing other products. Comparing AGFA HealthCare's...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

We just don't have problems with AGFA HealthCare. Most of vendor management for me is how many...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We have been using the system for many years. We have a good standing relationship with the vendor,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

AGFA HealthCare’s core content is really good, and we have a very close working relationship with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The radiology system meets our needs. It serves its core purpose. When I speak to the radiologists,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

The system isn't cheap. But at the same time, I don't have a frame of reference for other PACS...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Physician

We have not moved to the cloud, and obviously, there are pros and cons because when we had a certain...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Physician

For the radiology stuff, AGFA HealthCare did a very good job with training, and they have offered...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Physician

AGFA HealthCare has been great. We have been with them for years, and we have not had a single...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I would not buy Enterprise Imaging for Radiology again because there are other PACS out there that...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

We don't want to go to the cloud. We have an on-premises solution, and at least for the next couple...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We are now on a new version of Enterprise Imaging for Radiology, and it has improved things. It is a...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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Manager

Recently, when we joined with a radiologist group, there was a lot of discussion about switching to...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

The system is very user friendly. It meets all of our needs. We have new providers all the time....

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

We have a great representative from AGFA HealthCare. They work with us on everything that we ask,...

Comment Tone Positive
Pillars Culture, Relationship
Evaluation Unrated

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Director

Things are going great with AGFA HealthCare. We like AGFA HealthCare and Enterprise Imaging for...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

When it comes to moving to the cloud, we have a product that our radiologists use that is not from...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

Since we upgraded, everything has been better, and the solution treats us well. Everybody is very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

AGFA HealthCare does a really good job of coming out and training us. When I train my staff members,...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Director

Enterprise Imaging for Radiology has been very successful. It has been pretty phenomenal and very...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

We have had some learning curves with AGFA HealthCare when it comes to hanging protocols and stuff...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

A lot of issues we have with the solution and things that we need and are asking for will be...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Things with AGFA HealthCare are going really well, and we are very happy with them. They have been a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Part of the reason we looked at Enterprise Imaging for Radiology was that it was rated high in KLAS'...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CFO

We have done complex calls, complex upgrades, database changes, infrastructure changes, networking...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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CFO

Enterprise Imaging for Radiology is a stable, reliable system. It is definitely driven by radiologists....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CFO

AGFA HealthCare's customer service has been great. When there are issues that I can't resolve, AGFA...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

In terms of proactive service, AGFA HealthCare actually brings up what an upgrade could help fix....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Enterprise Imaging for Radiology works, and we see it perform all day. We are looking for a reliable...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

With recent upgrades, AGFA HealthCare has had boots on the ground. They didn't have to, but they...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I like the functionality and workflow features of Enterprise Imaging for Radiology. They definitely...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I like the wide scope of application that Enterprise Imaging for Radiology has. The solution almost...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like Enterprise Imaging for Radiology’s ease of use. The layout is thoughtful. The way AGFA...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Unfortunately, Enterprise Imaging for Radiology is not part of our long-term plans, but it isn't...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

I like Enterprise Imaging for Radiology’s customizability. The doctors can adjust how things are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like that the system's back end is fairly easy to understand. The system's workflows are quite...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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