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User Commentary
Product, Value
The third-party integration for Enterprise Imaging for Radiology works well when it is set up....
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Culture, Loyalty, Relationship
AGFA HealthCare is pretty good at being proactive. Based on what AGFA HealthCare has told us and...
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Product, Value
Enterprise Imaging for Radiology has increased radiologist productivity probably by about half. The...
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Product
I would like to see more embedded tools in Enterprise Imaging for Radiology without having to rely...
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Culture, Relationship
We have a close partnership with AGFA HealthCare. We have a regular call with our sales and customer...
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Relationship, Product
AGFA HealthCare's system has met our needs well. There are always suggestions that we get from users...
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Value
Because of Enterprise Imaging for Radiology, we are able to have our radiologists work fast and...
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Loyalty, Relationship
AGFA HealthCare keeps promises as much as they can. I like everything about the system except the...
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Relationship
I can call AGFA HealthCare’s support people anytime. I can text and email them. We have a really...
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Loyalty
I am very interested in workflow orchestration and AI, but we are already working with AGFA...
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Loyalty, Product
I think we felt when we started implementing Enterprise Imaging for Radiology that it wasn't as...
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Loyalty, Product
AGFA HealthCare's algorithms are maturing. AGFA HealthCare is growing to allow seamless integration...
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Product
There are some feature requests that we need the vendor to button up to make the product more...
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Loyalty, Product
The vendor needs to work on some viewing and automatic sorting tools. To me, on the back end, the...
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Loyalty, Relationship, Product
AGFA HealthCare is working with their AI platform and bringing in AI to help customers. We see AI as...
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Relationship
The executive team at AGFA HealthCare cares about customer success, and they understand imaging. It...
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Loyalty
We are talking with AGFA HealthCare about the cloud and moving toward it in the future. We hope to...
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Operations
Our last upgrade was one of the best upgrades we have had for any PACS. The team did a good job of...
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Loyalty, Product
There are some quality-of-life changes that we are looking for and some requests from the providers...
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Relationship
I talk to AGFA HealthCare pretty regularly. They are pretty helpful at actually installing the app...
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Product
This tool allows me to go in and basically do a lot of customization to fit our specific workflows....
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Product
We have been extremely satisfied with Enterprise Imaging for Radiology. The stability of the system...
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Relationship, Operations
We have an excellent project manager who stays on top of upgrades and training. We know what is...
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Product
We have good integration with Enterprise Imaging XERO Viewer, and we appreciate the flexibility of...
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Loyalty, Relationship
AGFA has discussed the cloud with us, and while we don't know the time period for our own budget and...
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Relationship
AGFA HealthCare is a good partner, and we have engagement from several layers within the...
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Relationship
We went live with Enterprise Imaging for Radiology and instantly had a positive experience. I will...
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Loyalty
While it is getting better, we would still like to see better hanging protocols and more of a...
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Operations, Product
We had a recent upgrade, and it was the best upgrade I have gone through in my time in imaging. It...
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Loyalty, Relationship
AGFA HealthCare has been helpful when it comes to talking with us about the cloud and AI. We are...
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Relationship
We get great support from the phone and web support team, account managers, and leadership team....
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Product
I like being able to manipulate the studies as needed in Enterprise Imaging for Radiology; that part...
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Operations
The implementation of Enterprise Imaging for Radiology several years ago wasn’t great, but the...
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Product
There is an auxiliary PACS system that we can use for planned and unplanned outages, and that has...
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Loyalty
We are considering Enterprise Imaging for Radiology as the end goal of our health system to get down...
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Operations
AGFA HealthCare went above and beyond in their recent implementation. We had a really good...
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Loyalty, Product
We wanted something that was interoperable. AGFA HealthCare's system is built not only in radiology...
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Loyalty, Product
One thing that was really beneficial about the AGFA HealthCare product was the RUBEE platform that...
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Loyalty
Overall, everything seems good with AGFA. We have no concerns. We actually did look into potentially...
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Loyalty
We have not specifically purchased any AI tools for imaging, but our expectation is that AGFA is...
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Operations
In relation to how images are sent between modalities and the system, our team doesn't always know...
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Loyalty
AGFA HealthCare is falling a little behind on technology, but I think that is going to change at RSNA....
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Operations, Value
AGFA HealthCare avoids charging us for every little thing when there are the occasional items that...
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Loyalty, Product
There are still a lot of open wounds from upgrades and implementations with Enterprise Imaging for...
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Relationship
With AGFA HealthCare, we know who specializes in what and who the experts are in different areas. We...
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Loyalty
AGFA HealthCare does come through with what they say they will do for us. They have a lot of new...
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Loyalty, Product
In the next upgrade, there is going to be better reporting and audit trail reporting capabilities....
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Relationship, Product
AGFA HealthCare is in the PACS business, unlike a vendor like GE HealthCare that does PACS...
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Relationship
We are a DRA site, and because we are a direct release site, we get super access to AGFA HealthCare...
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Value
If we wanted to integrate an AI platform and leverage AGFA HealthCare's worklist orchestration to...
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Loyalty
My satisfaction with AGFA HealthCare’s training is new. It is unlike our experience with AGFA...
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Culture, Value
AGFA HealthCare has been promoting their road map more than they are promoting their current...
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Relationship
I can contact a higher-up at AGFA HealthCare, and they get the ball rolling downstream wherever it...
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Operations, Product
Setting up the hanging protocols in Enterprise Imaging for Radiology is not user friendly. It is...
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Loyalty, Product
Some of the bread and butter of what we need as radiologists are missing from Enterprise Imaging for...
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Product
Enterprise Imaging for Radiology is very solid, and the performance is excellent. I appreciate the...
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Value
With the PACS, AGFA HealthCare does not avoid charging for every little thing. Every integration is...
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Operations
I'm pretty happy with AGFA HealthCare's implementation. They are good at training.
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Loyalty, Product
I wouldn't buy Enterprise Imaging for Radiology again. Some of the other PACS I have seen have had...
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Relationship
AGFA HealthCare keeps all of their promises, but it takes a long time. We have had some feature...
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Relationship, Value
I have been pretty satisfied with Enterprise Imaging for Radiology. If it were up to me, I would...
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Loyalty, Product
We are looking at new PACS because our radiologists have been unhappy with certain things about AGFA...
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Relationship
I feel like AGFA HealthCare has been a little slow with some of the integration including AI and...
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Product
If someone is considering Enterprise Imaging for Radiology, my main advice would be to check its...
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Relationship
AGFA has been amazing at working with us. Our support team has been very well educated by AGFA.
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Operations
AGFA HealthCare has the implementation process down, so they had everything that we needed to do and...
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Relationship
AGFA HealthCare offers both web and phone support. If I want something done right away, I call them....
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Value
What I would like to see from AGFA HealthCare is something they are already developing, and that is...
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Loyalty
Our radiologists have mentioned some little things that they could do in our previous product that...
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Operations, Product
We have been live on the system for some time now, and our radiologists really enjoy its heavily...
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Loyalty, Value
We moved to AGFA HealthCare's system. It was significantly cheaper than competing systems. It was...
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Loyalty, Operations
Early on, we switched over to AGFA HealthCare for a modality worklist. We did that very early on...
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Operations
I know that plenty of organizations have horror stories about their go-lives, but our go-lives with...
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Relationship, Operations
AGFA HealthCare comes on-site every so often and rounds with our physicians. They make sure that...
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Loyalty
Our radiologists don't have any complaints about the system. They don't have a desire to convert to...
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Operations
Some of AGFA HealthCare's webinars are unintelligible, but the on-site training is good.
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Relationship
Nobody really keeps all their promises. Ever since the COVID-19 pandemic and other things, timelines...
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Loyalty
In the next few years, we are probably going to get a new PACS solution. Whether it is AGFA...
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Product
Enterprise Imaging for Radiology is not as stable as it should be for a hospital the size of our...
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Operations
The implementation was pretty smooth. The vendor has a dedicated deployment team. We originally were...
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Culture, Relationship
If someone were considering AGFA HealthCare's system, I would tell them to go with it. GE HealthCare...
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Operations
We had somebody on-site who did the training, and then we also had some online training for some of...
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Product
We have a wealth of options to do whatever we need in Enterprise Imaging for Radiology. The system...
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Loyalty, Product
From an IT perspective, I would like a bit more of an ability to do some HL7 mapping in AGFA...
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Loyalty, Product
Our radiologists have asked for so many things that are now in upgrades for Enterprise Imaging for...
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Operations
I like that AGFA HealthCare listens to our feedback. I was so happy to hear that they took our...
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Product
I like the intuitive nature of the Enterprise Imaging for Radiology product, the activity overviews...
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Product
I would like to see an improvement in hanging protocols in Enterprise Imaging for Radiology, more...
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Relationship
AGFA HealthCare and their staff do just a fantastic job with customer support, reaching out, and...
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Product
I think we are close to achieving our integration goals. We have base-level integration with our...
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Operations, Product
The upgrades were really tedious. They required multiple hours of downtime, and it was really hard...
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Relationship, Operations
If our question is not a low-level question, the resolution requires a very specific resource set...
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Operations
Our initial training was done classroom style, and that was fine. I think AGFA HealthCare tries to...
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Loyalty
We are moving forward with switching our PACS provider. AGFA HealthCare's product stability is...
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Operations, Product
I would tell AGFA HealthCare to make the product more user friendly to provide an easier end-user...
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Relationship
We have the vendor’s top technical support, engineers, and all that, and we stay in direct touch...
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Loyalty, Relationship
Most of our needs are addressed by AGFA HealthCare, and we continue to migrate third-party solutions...
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Relationship, Operations
We have regular meetings along with regular road map sessions. The post-implementation rounding has...
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Operations, Product
The system's upgrades are more nuanced than they would be with the VNA. The actual upgrades can be...
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Relationship
With AGFA HealthCare, we have a dedicated support team that works alongside our folks. We often go...
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Product
The system does a pretty good job of supporting our integration goals. There are a few things that...
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Loyalty, Product
With the system, we have over 100 feature enhancement requests pending that are all coming from...
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Relationship
The vendor has made an effort to do everything that they have promised to do, and most of the time,...
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Loyalty, Value
We are happy with AGFA HealthCare, but the PACS space is moving quickly. I certainly wouldn't say...
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Product
We enjoy this product.
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Relationship
I would rate AGFA HealthCare's proactive service as being off the chart. The vendor has a grip...
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Loyalty
AGFA HealthCare is part of our long-term plans. We always try to do fair comparisons, but we have no...
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Operations, Product
Enterprise Imaging for Radiology is a good product. I would buy it again. If we had unlimited...
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Operations
AGFA HealthCare should provide follow-up training. I have only done one set of PACS training for the...
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Relationship
AGFA HealthCare’s executives deal with the director a little more than me, but they have started...
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Value
We are considering other PACS solutions. The reason is mainly cost. We have had to approach our...
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Operations, Product
We did our most recent upgrade mainly for security purposes. Most of the functions were more...
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Relationship
As a vendor, AGFA HealthCare is very engaged in our success. We have frequent meetings for specific...
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Relationship, Product, Value
AGFA HealthCare does a good job of helping the solution drive tangible outcomes for our...
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Relationship, Operations
Overall, my experience with AGFA HealthCare has been from very good to exceptionally good. The...
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Value
AGFA HealthCare, as of now, is not nickel-and-diming me the way they used to. We have dedicated...
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Culture, Value
We wouldn't be as big as we are and as successful as we are without AGFA HealthCare. Enterprise...
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Loyalty
We are upgrading to a new version of the system soon. We hope that will drive more satisfaction with...
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Loyalty, Product, Value
When I need to look up something in the product, I can find it. I can pull up things just fine. It...
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Relationship, Product
AGFA Healthcare hasn't kept their promise around the timeline of updates. We were promised that we...
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Operations
Our organization has multiple sites. During our go-live, it would have been extremely helpful if we...
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Operations, Product
When we went live with the system, there were key elements missing from it for some of our specialty...
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