Enterprise Imaging for Radiology Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Operations
AGFA HealthCare's training is excellent. They’ve really upped their game.
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Operations, Product
The recent upgrade we did was very successful.
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Operations
When we went live with Enterprise Imaging for Radiology, it was done in a very rushed state because...
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Relationship, Product
AGFA HealthCare got this product up in record time, and in a certain version, they did something...
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Product
What is wonderful about Enterprise Imaging for Radiology is that we can see every image in a...
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Loyalty
We are switching from AGFA HealthCare to another PACS vendor, and that has made me realize how much...
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Product
Our radiologists were very frustrated about worklist management in Enterprise Imaging for Radiology,...
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Loyalty, Product
We have not gone to the cloud with Enterprise Imaging for Radiology. It is a new technology, but I...
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Product
I don't know of anything that Enterprise Imaging for Radiology is lacking. It is good.
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Relationship
AGFA HealthCare is transparent in pretty much everything. Their customer service and communication...
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Relationship
The support is pretty good. The vendor has a regular call with us to make sure everything is going...
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Product
AGFA HealthCare will have upgrades, but honestly, those are not as robust as we think they will be....
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Product
We like the weaving in and out that we can do with the PACS, and of course, we like that it’s...
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Loyalty
We are looking at different products now and comparing other products. Comparing AGFA HealthCare's...
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Relationship, Product
We just don't have problems with AGFA HealthCare. Most of vendor management for me is how many...
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Relationship
We have been using the system for many years. We have a good standing relationship with the vendor,...
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Relationship
AGFA HealthCare’s core content is really good, and we have a very close working relationship with...
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Product
The radiology system meets our needs. It serves its core purpose. When I speak to the radiologists,...
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Value
The system isn't cheap. But at the same time, I don't have a frame of reference for other PACS...
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Loyalty, Product
We have not moved to the cloud, and obviously, there are pros and cons because when we had a certain...
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Operations
For the radiology stuff, AGFA HealthCare did a very good job with training, and they have offered...
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Loyalty
AGFA HealthCare has been great. We have been with them for years, and we have not had a single...
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Loyalty, Product
I would not buy Enterprise Imaging for Radiology again because there are other PACS out there that...
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Loyalty
We don't want to go to the cloud. We have an on-premises solution, and at least for the next couple...
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Loyalty, Product, Value
We are now on a new version of Enterprise Imaging for Radiology, and it has improved things. It is a...
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Loyalty, Relationship
Recently, when we joined with a radiologist group, there was a lot of discussion about switching to...
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Operations, Product
The system is very user friendly. It meets all of our needs. We have new providers all the time....
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Culture, Relationship
We have a great representative from AGFA HealthCare. They work with us on everything that we ask,...
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Relationship, Product
Things are going great with AGFA HealthCare. We like AGFA HealthCare and Enterprise Imaging for...
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Loyalty
When it comes to moving to the cloud, we have a product that our radiologists use that is not from...
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Product
Since we upgraded, everything has been better, and the solution treats us well. Everybody is very...
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Loyalty, Operations
AGFA HealthCare does a really good job of coming out and training us. When I train my staff members,...
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Product
Enterprise Imaging for Radiology has been very successful. It has been pretty phenomenal and very...
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Relationship
We have had some learning curves with AGFA HealthCare when it comes to hanging protocols and stuff...
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Loyalty
A lot of issues we have with the solution and things that we need and are asking for will be...
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Relationship
Things with AGFA HealthCare are going really well, and we are very happy with them. They have been a...
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Loyalty
Part of the reason we looked at Enterprise Imaging for Radiology was that it was rated high in KLAS'...
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Relationship, Operations, Product
We have done complex calls, complex upgrades, database changes, infrastructure changes, networking...
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Product
Enterprise Imaging for Radiology is a stable, reliable system. It is definitely driven by radiologists....
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Relationship
AGFA HealthCare's customer service has been great. When there are issues that I can't resolve, AGFA...
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Relationship
In terms of proactive service, AGFA HealthCare actually brings up what an upgrade could help fix....
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Product
Enterprise Imaging for Radiology works, and we see it perform all day. We are looking for a reliable...
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Operations
With recent upgrades, AGFA HealthCare has had boots on the ground. They didn't have to, but they...
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Product
I like the functionality and workflow features of Enterprise Imaging for Radiology. They definitely...
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Product
I like the wide scope of application that Enterprise Imaging for Radiology has. The solution almost...
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Product
I like Enterprise Imaging for Radiology’s ease of use. The layout is thoughtful. The way AGFA...
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Loyalty
Unfortunately, Enterprise Imaging for Radiology is not part of our long-term plans, but it isn't...
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Product
I like Enterprise Imaging for Radiology’s customizability. The doctors can adjust how things are...
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Product
I like that the system's back end is fairly easy to understand. The system's workflows are quite...
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Product
Our radiologists are very neutral about AGFA HealthCare's system, and that is good because...
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Loyalty, Product
We went through a really robust RFP to select AGFA HealthCare. Out of our top few vendors, AGFA...
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Loyalty, Relationship, Product
AGFA HealthCare is making a big push toward their web streaming client, so they are putting a lot of...
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Product
Enterprise Imaging for Radiology is a very flexible system. From the end user's perspective, there...
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Product
When using Enterprise Imaging for Radiology, there are some points where users have to be tech...
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Loyalty, Relationship, Operations
AGFA HealthCare is a great vendor to work with. They have great customer support. I can't say enough...
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Value
When we first implemented the system, we were doing a certain number of studies per day on average....
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Product
We have the older version of AGFA HealthCare's BI software. That is very nice because it can show us...
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Loyalty
We love Enterprise Imaging for Radiology. We are going to do an upgrade soon for the next version of...
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Relationship
My customer relations manager from AGFA HealthCare tries to work with me. If I need something, they...
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Relationship
Enterprise Imaging for Radiology has really been the only thing that I have ever used as opposed to...
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Product
I'm happy with Enterprise Imaging for Radiology. In comparison to other products, Enterprise Imaging...
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Relationship
I feel like we are typically coming to AGFA HealthCare with problems. I can't say for sure that they...
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Loyalty, Product
I believe I would buy Enterprise Imaging for Radiology again. The market has changed, and I haven't...
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Value
We have most certainly received our money’s worth with Enterprise Imaging for Radiology. In...
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Loyalty
If given the choice today, we would do our due diligence in our selection. But we have no intention...
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Relationship
AGFA HealthCare has a great grip monitoring, and there are a lot of things going wrong before we...
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Relationship
We meet regularly, and the trainers and engineers we collaborate with come on-site routinely. If...
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Product
The robust infrastructure of Enterprise Imaging for Radiology allows us to continue to add functions...
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Relationship, Product
We have been trying very hard to standardize and reduce our footprint with various vendors into just...
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Loyalty, Relationship, Operations
Every so often, I hear the new radiologists who come into the organization say that they would be...
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Relationship
The product has had some delays, so our upgrades have taken longer than we expected. I don't know...
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Loyalty
My satisfaction would increase if the vendor supported our integration goals or if they could talk...
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Relationship
AGFA HealthCare's support is pretty solid, and AGFA HealthCare is really responsive. They are...
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Culture
AGFA HealthCare's managed service agreement was the smartest thing that they ever got into. The...
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Product
Enterprise Imaging for Radiology gets better with every generation. I love that we are getting to a...
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Relationship
AGFA HealthCare does a really good job. It is like the old saying that anything can be fixed with...
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Operations
One of my highest dissatisfactions was the implementation of Enterprise Imaging for Radiology. AGFA...
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Loyalty, Relationship
AGFA HealthCare has a clear vision. I know what is on the horizon, and they need to keep up the good...
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Loyalty
There are definitely new functionalities that I have suggested that AGFA HealthCare is working on...
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Culture, Value
AGFA HealthCare’s charges seem very reasonable. I don't feel like we are nickel-and-dimed. They...
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Operations
AGFA HealthCare has gone above and beyond on training. They gave us all the standard training for...
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Relationship
We have met AGFA HealthCare’s new CEO and new leadership team. The management is still great. We...
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Loyalty, Relationship, Product
My experience with AGFA HealthCare has been great. We fully implemented the system with AGFA...
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Product
I'm not sure I would buy Enterprise Imaging for Radiology again just because it isn't as...
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Relationship
When we want any help from AGFA HealthCare, we can put in a ticket for a problem or to just ask a...
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Relationship, Operations
AGFA HealthCare could improve Enterprise Imaging for Radiology by giving us access to all the...
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Relationship, Product
We don't really have a whole lot of problems with downtime with Enterprise Imaging for Radiology or...
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Relationship, Operations
When I have a problem with Enterprise Imaging for Radiology, AGFA HealthCare is very helpful....
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Commentary Summary
Comment Type Breakout