Enterprise Imaging for Radiology
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
Moving to this PACS solution from our previous Agfa Healthcare product was viewed more as an...
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We have had our up-and-down battles with Agfa Healthcare, and I know that they are trying, but there...
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The solution meets my needs, and I haven't had any issues. I haven't heard anything negative from...
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Our PACS team does a good job of managing the system, so they have probably gotten the training they...
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The PACS integrates with our EMR very well. We can embed image links in our EMR for physicians to...
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My only concern is the speed that the system takes to either upload or burn images onto discs. The...
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For the most part, the vendor keeps their promises.
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Once our people are trained on the system, they typically don't need more training. The vendor...
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Agfa's service has gone down a bit compared to what it was. We have been an Agfa house for a long...
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Agfa HealthCare will be doing upgrades and adding features, so over the next year, we expect several...
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Overall, we are very pleased with Enterprise Imaging for Radiology. Agfa HealthCare has been very...
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One of the places Agfa HealthCare is lacking in, especially with the PACS, is their reporting area....
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Agfa HealthCare has been very responsive in working with us to implement hotfixes in between...
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Our operations team has said that the vendor's training is ineffective and incomplete. The system's...
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I would give the vendor's support people a low rating. The impression I get from them is that they...
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At one point, I talked to one of the vendor's executives because the system was down. The executive...
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The solution drives tangible outcomes for us, but sometimes, it does that poorly. I want to be...
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The system isn't reliable. We get complaints about its slowness all the time. That system's slowness...
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In the last few years, things have stayed the same with Agfa. I can't say we have seen a good ROI....
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There are some issues with the platform. For example, when an order is placed, it can't be dropped...
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The product is robust. It is not perfect, but it is very functional, useful, and fairly tech...
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We are now affiliated with another organization, so we are looking to go to more of a system-wide...
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During the product’s implementation, the vendor was effective. They were on-site and worked with the...
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There are a few minor things, like study reconciliation, that are tough for new people to pick up...
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The vendor does deliver new technology. They have forms and ask for feedback that they take into...
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We are in a better spot with Agfa than we were a year or two ago. We are in an interesting position...
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I like that the product presents the radiologist or clinician with a single environment to do what...
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I like that Agfa provides us with the ability to see studies from the other PACS. The radiologists...
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We needed to have imaging available via the EMR, and that drove us to enterprise imaging. Before we...
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One of our struggles has always been performance. Our doctors want to do a lot of things, and...
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I want to see remote viewing capability for radiologists who are working from home. Agfa's system...
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When we went live, we had some pain points, along the way with bug fixes and getting features...
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We have the ability to run reports and pull data easily and quickly. The application performance has...
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Agfa HealthCare is great to work with. The vendor's support is pretty responsive 24/7. A lot of...
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The system's built-in voice recognition functionality didn't meet our needs. We were using the...
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We are going to upgrade to the latest version of Enterprise Imaging for Radiology. The new version...
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We have colleagues who have worked with Agfa's European team. Those colleagues talk about how strong...
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Enterprise Imaging for Radiology is very configurable. The application is maturing quite a bit....
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The image-linking behavior in Enterprise Imaging for Radiology can be improved. The feature works...
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We would always like to see more frequent upgrades, bug fixes, and feature requests fulfilled on a...
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Agfa's tier-one and tier-two support for Enterprise Imaging for Radiology could be stronger. Agfa is...
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The product is very stable and solid. The vendor does have a tendency to nickel-and-dime us.
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Agfa HealthCare keeps promises, maybe better than most, but they are slow. The majority of the...
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Agfa HealthCare has never nickel-and-dimed us. They had some leadership members in the past who...
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There was a lot of functionality that we lost from the previous version of the software. Agfa...
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There isn’t anything I like about Enterprise Imaging for Radiology. We want to replace it because of...
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When we started working with Agfa HealthCare on an older version, we had significant outage...
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The solution can do so many things. It is a little more complex than other systems, and it would...
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Integration is hard to deal with. It gets done, but it takes effort on both sides.
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Enterprise Imaging for Radiology is a system where we can build so many lists with criteria however...
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The vendor has around-the-world support, so we get transferred to different time zones depending on...
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We have been able to connect the solution with another vendor's PACS that our outpatient sites and...
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The vendor has been able to pump out a serious volume of information for our large hospital, and...
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The system's 3D-sync tool has been very popular among our radiologists. The product's performance in...
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The system's user configuration is very difficult and not at all intuitive. Specifically, its...
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The ease of use of the system isn't great, and that is not because it is difficult to use but...
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We are getting close to doing some of the additional things we want to do in the system, but we are...
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We have experienced vendor executive involvement. We got to know all of the vendor executives at the...
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The system reduces pain points and helps us achieve expected measurable outcomes. I don’t know...
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We tried to do a hotfix upgrade that went really poorly. That put a bad taste in our mouths when it...
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If I were part of our original decision-making process, I am not sure that I would have bought this...
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We have many lists that we can customize to split up our reading tasks appropriately. The solution...
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The vendor needs to work really hard on getting the system's next upgrade right. The system works...
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We are new users to the solution, but so far, it has been good and easy to use. We have also found...
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We don't have a lot of downtime with the product, and that is good. When we do have downtime, the...
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The service is slow. It is quick about 70% of the time, but it is slow 30% of the time. We would...
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We could potentially replace our Agfa HealthCare solutions at some point. After COVID-19, we will...
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Agfa HealthCare is getting better with their upgrades. We have multiple sites, so we have seen...
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Agfa HealthCare has brought on some new project managers and support people. It seems like the...
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The support has been improving, and the way that the vendor asks for and takes feedback has been...
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It took us a while to work through some of the bugs in the system, but we are good. The report on...
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We have had Agfa's PACS for a long time and have gone through many upgrades. The current version is...
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I prefer using the solution in a clinical workplace because of all of its extra tools. Agfa...
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I like that the solution can move my cases quickly. Its scrolling is smoother than other PACS'.
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One of the solution's big selling points is its 3D registration. The solution allows us to do a lot...
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The solution has improved our ability to look at things like surface renderings. I think that it has...
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We decided to go with Enterprise Imaging for Radiology because of its user interface and because we...
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Our IT team has been really pleased that we have moved our long-term storage for our PACS to the...
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I feel like we are getting a nice ROI with Enterprise Imaging for Radiology. We aren't fully in the...
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The vendor has been good to us even though we are a smaller hospital. Their support is good, and...
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I don't know whether there is anything that stands out that we like about the product. As it exists...
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We have some training backlog on the books, but I would not rate the training highly. First, Agfa...
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The product is just not meeting the performance levels for retrievals and things like that. We have...
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The vendor is definitely trying to resolve some of our issues. They are coming to the table with...
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The partnership has not been great overall. We have to go to the vendor’s product development team...
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We have not had hard downtime at this point. The system has been doing well, but at the same time,...
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We have seen Agfa’s road map, but we don't know what that will look like yet. We have seen the...
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We didn't have a pleasant deployment of the system. The system has a lot of bugs and performance...
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We get nickel-and-dimed for every little thing. We are trying to make the system better, but at the...
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Agfa is definitely trying to keep their promises, but I would advise others to get things into the...
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