Enterprise Imaging for Radiology Comments

 

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Current Time Inside Cache Tag Helper: 9/18/2020 5:15:22 AM and Model.EvProductId = 91110

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Director

Relationship

Agfa has been a good partner. I want them to be a better partner. Agfa did help us identify all of...

Aug 2020
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Director

Other Observations & Comments

We have different system workstations on our domain, and some of them have thick clients. We hear of...

Aug 2020
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Director

Functionality and Upgrades

Agfa was not ready for the product. Our experience has been extremely challenging. We have gone...

Aug 2020
 Helpful

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Director

Relationship

I work with Agfa from a contract perspective. I think the Agfa representative is very much engaged...

Aug 2020
 Helpful

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Director

Relationship

Agfa is probably a lot more engaged with our PACS team in operations than they are with me,...

Aug 2020
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Manager

Relationship

Agfa HealthCare benefits from having a site that knows what the hell they are doing and that shows...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

Agfa has been a rock star recently. I would give them a very high rating for their upgrades. They...

Aug 2020
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Manager

Functionality and Upgrades

I have newer, younger radiologists who think the system is the best PACS, and those people use...

Aug 2020
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Manager

Other Observations & Comments

The process of searching for other people is a little clumsy. We are improving that process right...

Aug 2020
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Manager

Relationship

We have been a customer for decades. We know the system very well, and we feel like we have a...

Jul 2020
 Helpful

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Manager

Future Outlook

We have had the system for decades. It has served its purpose, and now our hospital is switching...

Jul 2020
 Helpful

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Director

Implementation and Training

The implementation started out rough. It ended up being good. Afga Healthcare did a good job of...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

We get email alerts, and the vendor contacts us and tells us when something is going on. We are...

Jul 2020
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Director

Relationship

Our sales representative wants to be more engaged but hasn't figured out how to do that. The...

Jul 2020
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Director

ROI / Cost (care and feeding)

We get our money's worth. Compared to some products and companies we deal with, we get value out of...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

I would recommend the product because I am so comfortable with it and like it. We like the hanging...

Jul 2020
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Director

Future Outlook

We are starting to consider purchasing something else. I don’t think we will extend our contract...

Jun 2020
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Director

Functionality and Upgrades

The system is customizable. It has a lot of things that are useful for radiologists. The solution...

Jun 2020
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Director

Technology

The system requires a very resource-intensive application in terms of storage and things like that....

Jun 2020
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Director

Implementation and Training

We moved from IMPAX to Enterprise Imaging for Radiology, and overall, the transition was easy. We...

May 2020
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Director

Functionality and Upgrades

Overall, the system has been pretty good and easy to use. We went live and didn’t have too many...

May 2020
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Director

Service and Support

We have some database issues that we are working through. Agfa HealthCare has been good at helping...

May 2020
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Director

Implementation and Training

We would recommend moving physicians in phases so that the transition is easy. We staggered our...

May 2020
 Helpful

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Director

Technology

One of the things we would like to see is quicker R&D. Agfa has made some nice additions to...

May 2020
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Director

Functionality and Upgrades

We really like the analytics and the reports that we can build in Enterprise Imaging for Radiology....

May 2020
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Director

Service and Support

The support from Agfa is getting better, but it can still be slow. The support people don't always...

May 2020
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Director

Other Observations & Comments

We have an easy way to tag critical findings, and that is really nice, but we don't have a way to...

May 2020
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Director

Interfacing and Integration

The integration between Enterprise Imaging for Radiology and our other systems is good. Pretty much...

May 2020
 Helpful

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Director

Interfacing and Integration

We like the integration between the PACS, the VNA, and our EMR. The referring physicians can go...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product has been a good PACS. We have consolidated our products under one vendor so that our...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Our radiologists switched from a niche reading system for 3D mammography to the Agfa product. I...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We have adopted a lot of solutions in the enterprise suite, and that has been a real advantage. We...

May 2020
 Helpful

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Manager

Service and Support

The support people from Agfa have been great. They are always very responsive. Both the phone and...

May 2020
 Helpful

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Manager

Relationship

Agfa has good people who are dedicated to helping their customers. One application specialist helped...

May 2020
 Helpful

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Manager

Service and Support

The support is always good, but it has been especially good during COVID-19. The support people are...

May 2020
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Manager

Other Observations & Comments

I would like to see more flexibility in the way we adjust to hanging protocols. Agfa's team members...

May 2020
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Director

Functionality and Upgrades

We are a large organization, so our go-live was staged based on data migration and sites. Agfa did a...

May 2020
 Helpful

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Manager

Functionality and Upgrades

We went live on Agfa Healthcare's Enterprise Imaging for Radiology as well as their Enterprise...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Agfa Healthcare had a recent release that addressed a few of the issues in an earlier release. This...

May 2020
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Director

Service and Support

We went live with the system, and all has been well ever since. We were coming from a large vendor...

May 2020
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Director

Implementation and Training

We had a good implementation team as well as good trainers. I felt like everything was well...

May 2020
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Director

Functionality and Upgrades

The physicians feel like the system is really easy to use, and they did not have a problem picking...

May 2020
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Director

Interfacing and Integration

The system has really good integration with our VNA and EMR. I think the strong integration probably...

May 2020
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Manager

Interfacing and Integration

I like that Agfa is using the integration engine Rhapsody. We develop a lot of interfaces with Rhapsody....

May 2020
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Manager

Service and Support

We did run into some struggles when we were doing an upgrade, but Agfa took care of the issues for...

May 2020
 Helpful

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Manager

Other Observations & Comments

When we were dealing with an upgrade, the physicians were not happy with the new software. But they...

May 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor is charging us additional money even though times are tough with COVID-19 and our revenue...

May 2020
 Helpful

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Manager

Other Observations & Comments

I like that the system is flexible. A lot of the functionality meets our needs and works as we...

May 2020
 Helpful

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Manager

Relationship

We intended to have a great partnership with whatever vendor we selected, and we really stressed...

May 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Originally, what we heard versus what we received for the product were not aligned. We have gotten...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

We have had vendor executive engagement lately, but we have previously lacked engagement and new...

Apr 2020
 Helpful

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VP/Other Executive

Technology

In a year from now, we expect to have some things in production, so we expect our satisfaction to...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Agfa HealthCare’s ability to execute and deliver on requested features is extremely poor. The vendor...

Apr 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We have had no contact with Agfa HealthCare regarding COVID-19, and we have had no offers from them...

Apr 2020
 Helpful

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VP/Other Executive

Implementation and Training

Our implementation was significantly below average, but the vendor was here. The at-the-elbow...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

We have been very disappointed in multiple aspects of our relationship with Agfa HealthCare. They...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have tried to relay concerns, but Agfa HealthCare’s strategy isn’t aligned with our needs. In a...

Apr 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Agfa HealthCare’s product development cycle is extremely prolonged. The vendor announced steps to...

Apr 2020
 Helpful

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CIO

Implementation and Training

The install from Agfa was the best install I have ever seen in my career. The training from Agfa was...

Jan 2020
 Helpful

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CIO

Functionality and Upgrades

Agfa’s solution for radiology is fast and user friendly. The system is 100% accurate, and I have...

Jan 2020
 Helpful

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CIO

Relationship

Either I or my team can call for anything, and Agfa is all over the problem to get it resolved. Agfa...

Jan 2020
 Helpful

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Director

Future Outlook

We are early in our enterprise imaging strategy, but we are building things out with Agfa. We are on...

Dec 2019
 Helpful

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Director

Service and Support

We had a few misses with the implementation, but we worked with Agfa, and they were good at getting...

Dec 2019
 Helpful

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Director

Relationship

One of the things we have appreciated with the Agfa team is the ownership when something goes wrong....

Dec 2019
 Helpful

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Director

Other Observations & Comments

We have problems with the system integrating with our EMR. I don’t know whether that is Agfa’s...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Enterprise Imaging for Radiology is not what the doctors had expected, so there has been a lot of...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

Enterprise Imaging for Radiology had a lot of bugs initially. There were issues with pushing...

Nov 2019
 Helpful

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Manager

Service and Support

Agfa's service is getting better, but it takes too long. We have complained about ticket-based...

Nov 2019
 Helpful

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Manager

Relationship

We have an account manager who is very proactive. Agfa has assigned an account manager to us that we...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Enterprise Imaging for Radiology is a dynamic product. Enterprise Imaging for Radiology is an...

Nov 2019
 Helpful

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Manager

Technology

Part of Agfa's gold standard is a highly scalable, highly configurable system, and the complexity...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Enterprise Imaging for Radiology is not just an Oldsmobile. Our old PACS was fairly straightforward,...

Nov 2019
 Helpful

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Manager

Service and Support

Agfa developed what they call the gold standard for the enterprise imaging product, and I thought...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

We struggle with avoiding charges with Agfa anytime that we request changes. As our relationship has...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We like some things about Agfa's support. We used to have IMPAX, and we were used to it. A lot of...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

I have a whole list of things that I would like to see in Agfa's solution. One of them would be a...

Oct 2019
 Helpful

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Director

Relationship

Agfa HealthCare eventually keeps all of their promises, but they miss a lot of deadlines. That is...

Oct 2019
 Helpful

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Director

Service and Support

Agfa was very good about training during the implementation. We have a lot of resources, but since...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

Agfa HealthCare's product has been a very good PACS and image management system. Our radiologists...

Jul 2019
 Helpful

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Director

Service and Support

Agfa HealthCare's support is excellent. They have local support personnel, and we see them on a...

Jul 2019
 Helpful

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Director

Service and Support

Agfa HealthCare’s support people have been very variable for us. We have a great person that we have...

Jun 2019
 Helpful

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Director

Relationship

Agfa HealthCare has had some issues on the executive level because they have had significant...

Jun 2019
 Helpful

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Director

Future Outlook

Agfa HealthCare’s product is stable, and the implementation was very good. Agfa HealthCare still has...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

Agfa HealthCare had a really great training person who was really wonderful in helping us with the...

Jun 2019
 Helpful

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Director

Service and Support

Agfa is not proactive in their service. They don’t stay on top of things or have a sense of urgency...

May 2019
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Director

Functionality and Upgrades

The operating system looks a lot slicker than the old configuration we have. We have a lot of...

May 2019
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Manager

ROI / Cost (care and feeding)

Our physicians are coming from a different PACS, which they always said they liked. But they are...

May 2019