Enterprise Imaging for Radiology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
I'm not sure I would buy Enterprise Imaging for Radiology again just because it isn't as...
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Relationship
When we want any help from AGFA HealthCare, we can put in a ticket for a problem or to just ask a...
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Relationship, Operations
AGFA HealthCare could improve Enterprise Imaging for Radiology by giving us access to all the...
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Relationship, Product
We don't really have a whole lot of problems with downtime with Enterprise Imaging for Radiology or...
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Relationship, Operations
When I have a problem with Enterprise Imaging for Radiology, AGFA HealthCare is very helpful....
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Product
I like that AGFA HealthCare moved from a DICOM-based mindset, where we are reliant on the...
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Loyalty, Relationship, Product
I don't think we can please everyone, and each physician has a different opinion for different...
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Loyalty, Relationship
A customer's request for optimizations and modifications has to be handled delicately. A lot of our...
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Value
For the most part, AGFA HealthCare avoids charging for every little thing. However, some of the...
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Product, Value
I'm not the end user of Enterprise Imaging for Radiology. I have some end users who absolutely love...
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Relationship
AGFA HealthCare changed their support model. We used to always get actual support representatives...
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Relationship
It isn't that AGFA HealthCare isn't meeting our needs; they just aren't fully ready to meet the...
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Relationship
I would recommend AGFA HealthCare. They are flexible and willing to dive deeper into asks that...
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Loyalty, Product
With the way the industry is going, we would like to see increased performance across remote,...
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Culture, Relationship
In most cases, AGFA HealthCare keeps their promises. However, like any software vendor, there are...
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Product, Value
I like the flexibility that the system gives us, especially when compared to our previous AGFA...
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Value
AGFA HealthCare avoids charging for every little thing. There is no nickel-and-diming going on.
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Relationship
AGFA HealthCare is really good at being proactive, especially their team for global remote incident...
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Relationship, Operations
Generally, whenever there are any implementations or upgrades from AGFA HealthCare, all of our AGFA...
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Culture, Relationship
We have had pretty good conversations with AGFA HealthCare's team. AGFA HealthCare's people are well...
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Product
Enterprise Imaging for Radiology has evolved now to the point where it is extremely reliable and...
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Loyalty, Product
From a tool standpoint, I'm not aware of any general tools that I wish we had that Enterprise...
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Relationship
AGFA HealthCare has been really active in trying to make sure that our integration goals are met. We...
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Operations, Product
The solution is weak with vascular imaging. The vascular lab was the biggest pain point with the...
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Culture, Value
Something regarding AGFA HealthCare’s pricing structure that is complicated is which level of the...
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Product
The key thing about the product is that it is a very good program. We went from AGFA HealthCare's...
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Culture, Relationship, Product
Enterprise Imaging for Radiology has been very stable and reliable. It really works as promoted. We...
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Loyalty, Operations, Product
If we want the full installation of the solution on a computer, there needs to be a high-memory...
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Product
One reason I would rate the functionality of the system a little lower is that we don't necessarily...
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Culture, Relationship
I have the cell phone numbers of some of AGFA HealthCare’s higher-ups, and I have regular meetings...
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Loyalty
The biggest reason we went with AGFA HealthCare was that they had an interoperability solution that...
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Product
Some things, like the ease of use, the buttons, and the graphical user layout in Enterprise Imaging...
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Relationship, Value
I wouldn't not recommend AGFA HealthCare, but every need is different. There are one or two things...
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Loyalty, Product
Enterprise Imaging for Radiology is fast and flexible, and all the features and functionality are...
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Relationship, Product
AGFA HealthCare's PACS is difficult because every day, there is an issue with images and things...
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Operations
One of the things that we really enjoyed about AGFA HealthCare was the quick time to deployment,...
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Culture, Relationship
We had one thing that we were surprised about with an AGFA HealthCare upgrade, but that was really...
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Loyalty, Product
Enterprise Imaging for Radiology can be a little complicated to use. There is always room for...
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Relationship
I like the communication from AGFA HealthCare. We have a representative, and we have regular calls...
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Product
We are in the cloud, and I haven't heard any problems that have come to me. Enterprise Imaging for...
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Loyalty, Product
AGFA HealthCare will definitely offer new technology, but they will also let their old technology...
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Product
The sharing options in Epic's system are much improved and flawless. AGFA HealthCare might be able...
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Product
Enterprise Imaging for Radiology has had some stability issues, and it has had functionality issues...
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Relationship
When we were having issues with the system, we had access to AGFA HealthCare's executives. We...
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Product
My likelihood to recommend the system is in the middle of the road. I would tell a peer or a friend,...
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Culture, Value
With AGFA HealthCare, we have gotten to a place where we have limited their charges. They avoid...
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Operations
We haven't received any new feature functionality training from AGFA HealthCare. When we first...
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Product
I like Enterprise Imaging for Radiology’s ability to quickly and efficiently integrate with all of...
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Product
We would like to have even faster speeds cycling through cases and a more user-friendly interface...
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Operations, Product
There is a lot of work that needs to go into actually being able to use Enterprise Imaging for...
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Relationship, Operations
Everything with AGFA HealthCare is very good. Everything has gone exceptionally well for our...
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Loyalty, Relationship
We have some road map meetings coming up with AGFA HealthCare to help us understand their road map...
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Product, Value
Enterprise Imaging for Radiology is a complex system, or at least we have a complex environment that...
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Loyalty
We do not consider AGFA HealthCare's products to be part of our long-term plans. We are looking at...
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Loyalty, Product
The things we need for the system are actually in the next version. We already have an environment...
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Relationship
The support shifts have been a game changer for AGFA HealthCare. They are more aligned and quickly...
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Relationship
The leaders at AGFA HealthCare are good, and it feels like they have their team members' backs. The...
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Loyalty
AGFA HealthCare has a solid strategy for moving forward with the cloud and AI, and we will be...
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Relationship
Our account manager at AGFA HealthCare is excellent and stays on top of everything. I like to think...
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Relationship
AGFA HealthCare has changed the process for upgrades, and that has been a game changer. The vendor...
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Culture, Loyalty
We just went through an upgrade and signed a new deal that will extend our contract with AGFA...
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Loyalty, Relationship
We are talking with AGFA HealthCare about moving to the cloud and what that will look like for our...
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Operations
Our last upgrade went smoothly and was one of the best upgrades we have had with any software. We...
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Loyalty, Relationship
AGFA HealthCare is proactive and always one step ahead of where we are trying to go. We have seen a...
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Loyalty, Relationship
AI has been a hot topic for our organization, and AGFA HealthCare is in the middle of the...
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Relationship
We have a good relationship with multiple people at AGFA HealthCare. I have the cell phone number of...
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Loyalty
We are expanding what we do in enterprise imaging, and AGFA HealthCare is a big part of that. We are...
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Relationship
AGFA HealthCare has had a full turnaround with Enterprise Imaging for Radiology and the way they do...
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Loyalty
We are looking forward to some of the new AI announcements from AGFA HealthCare. It is early for us...
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Relationship, Operations
AGFA HealthCare has built up the strength of Enterprise Imaging for Radiology. The solution has...
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Relationship
I think I have had to call for support only a few times this year, and the calls were mostly because...
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Relationship, Product
AGFA HealthCare makes Enterprise Imaging for Radiology very user friendly. We don't really have too...
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Product, Value
The third-party integration for Enterprise Imaging for Radiology works well when it is set up....
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Culture, Loyalty, Relationship
AGFA HealthCare is pretty good at being proactive. Based on what AGFA HealthCare has told us and...
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Product, Value
Enterprise Imaging for Radiology has increased radiologist productivity probably by about half. The...
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Product
I would like to see more embedded tools in Enterprise Imaging for Radiology without having to rely...
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Culture, Relationship
We have a close partnership with AGFA HealthCare. We have a regular call with our sales and customer...
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Relationship, Product
AGFA HealthCare's system has met our needs well. There are always suggestions that we get from users...
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Loyalty, Relationship, Product
AGFA HealthCare is working with their AI platform and bringing in AI to help customers. We see AI as...
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Relationship
The executive team at AGFA HealthCare cares about customer success, and they understand imaging. It...
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Loyalty
We are talking with AGFA HealthCare about the cloud and moving toward it in the future. We hope to...
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Operations
Our last upgrade was one of the best upgrades we have had for any PACS. The team did a good job of...
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Loyalty, Product
There are some quality-of-life changes that we are looking for and some requests from the providers...
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Relationship
I talk to AGFA HealthCare pretty regularly. They are pretty helpful at actually installing the app...
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Product
This tool allows me to go in and basically do a lot of customization to fit our specific workflows....
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Product
We have been extremely satisfied with Enterprise Imaging for Radiology. The stability of the system...
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Relationship, Operations
We have an excellent project manager who stays on top of upgrades and training. We know what is...
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Product
We have good integration with Enterprise Imaging XERO Viewer, and we appreciate the flexibility of...
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Loyalty, Relationship
AGFA has discussed the cloud with us, and while we don't know the time period for our own budget and...
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Relationship
AGFA HealthCare is a good partner, and we have engagement from several layers within the...
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Relationship
We went live with Enterprise Imaging for Radiology and instantly had a positive experience. I will...
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Loyalty
While it is getting better, we would still like to see better hanging protocols and more of a...
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Operations, Product
We had a recent upgrade, and it was the best upgrade I have gone through in my time in imaging. It...
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Loyalty, Relationship
AGFA HealthCare has been helpful when it comes to talking with us about the cloud and AI. We are...
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Relationship
We get great support from the phone and web support team, account managers, and leadership team....
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Product
I like being able to manipulate the studies as needed in Enterprise Imaging for Radiology; that part...
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Operations
The implementation of Enterprise Imaging for Radiology several years ago wasn’t great, but the...
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Product
There is an auxiliary PACS system that we can use for planned and unplanned outages, and that has...
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Loyalty
We are considering Enterprise Imaging for Radiology as the end goal of our health system to get down...
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Operations
AGFA HealthCare went above and beyond in their recent implementation. We had a really good...
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Loyalty, Product
We wanted something that was interoperable. AGFA HealthCare's system is built not only in radiology...
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Loyalty, Product
One thing that was really beneficial about the AGFA HealthCare product was the RUBEE platform that...
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Loyalty
Overall, everything seems good with AGFA. We have no concerns. We actually did look into potentially...
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Loyalty
We have not specifically purchased any AI tools for imaging, but our expectation is that AGFA is...
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Operations
In relation to how images are sent between modalities and the system, our team doesn't always know...
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Loyalty
AGFA HealthCare is falling a little behind on technology, but I think that is going to change at RSNA....
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Operations, Value
AGFA HealthCare avoids charging us for every little thing when there are the occasional items that...
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Loyalty, Product
There are still a lot of open wounds from upgrades and implementations with Enterprise Imaging for...
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Relationship
With AGFA HealthCare, we know who specializes in what and who the experts are in different areas. We...
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Loyalty
AGFA HealthCare does come through with what they say they will do for us. They have a lot of new...
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Loyalty, Product
In the next upgrade, there is going to be better reporting and audit trail reporting capabilities....
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Relationship, Product
AGFA HealthCare is in the PACS business, unlike a vendor like GE HealthCare that does PACS...
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Relationship
We are a DRA site, and because we are a direct release site, we get super access to AGFA HealthCare...
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Value
If we wanted to integrate an AI platform and leverage AGFA HealthCare's worklist orchestration to...
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Loyalty
My satisfaction with AGFA HealthCare’s training is new. It is unlike our experience with AGFA...
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Culture, Value
AGFA HealthCare has been promoting their road map more than they are promoting their current...
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Relationship
I can contact a higher-up at AGFA HealthCare, and they get the ball rolling downstream wherever it...
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Operations, Product
Setting up the hanging protocols in Enterprise Imaging for Radiology is not user friendly. It is...
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Loyalty, Product
Some of the bread and butter of what we need as radiologists are missing from Enterprise Imaging for...
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Product
Enterprise Imaging for Radiology is very solid, and the performance is excellent. I appreciate the...
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Value
With the PACS, AGFA HealthCare does not avoid charging for every little thing. Every integration is...
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Operations
I'm pretty happy with AGFA HealthCare's implementation. They are good at training.
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Loyalty, Product
I wouldn't buy Enterprise Imaging for Radiology again. Some of the other PACS I have seen have had...
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Relationship
AGFA HealthCare keeps all of their promises, but it takes a long time. We have had some feature...
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Relationship, Value
I have been pretty satisfied with Enterprise Imaging for Radiology. If it were up to me, I would...
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Loyalty, Product
We are looking at new PACS because our radiologists have been unhappy with certain things about AGFA...
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Relationship
I feel like AGFA HealthCare has been a little slow with some of the integration including AI and...
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Product
If someone is considering Enterprise Imaging for Radiology, my main advice would be to check its...
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Relationship
AGFA has been amazing at working with us. Our support team has been very well educated by AGFA.
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Operations
AGFA HealthCare has the implementation process down, so they had everything that we needed to do and...
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Relationship
AGFA HealthCare offers both web and phone support. If I want something done right away, I call them....
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Value
What I would like to see from AGFA HealthCare is something they are already developing, and that is...
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Loyalty
Our radiologists have mentioned some little things that they could do in our previous product that...
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Operations, Product
We have been live on the system for some time now, and our radiologists really enjoy its heavily...
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Loyalty, Value
We moved to AGFA HealthCare's system. It was significantly cheaper than competing systems. It was...
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Loyalty, Operations
Early on, we switched over to AGFA HealthCare for a modality worklist. We did that very early on...
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Operations
I know that plenty of organizations have horror stories about their go-lives, but our go-lives with...
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Relationship, Operations
AGFA HealthCare comes on-site every so often and rounds with our physicians. They make sure that...
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Loyalty
Our radiologists don't have any complaints about the system. They don't have a desire to convert to...
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Operations
Some of AGFA HealthCare's webinars are unintelligible, but the on-site training is good.
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Relationship
Nobody really keeps all their promises. Ever since the COVID-19 pandemic and other things, timelines...
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Loyalty
In the next few years, we are probably going to get a new PACS solution. Whether it is AGFA...
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Product
Enterprise Imaging for Radiology is not as stable as it should be for a hospital the size of our...
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Operations
The implementation was pretty smooth. The vendor has a dedicated deployment team. We originally were...
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Culture, Relationship
If someone were considering AGFA HealthCare's system, I would tell them to go with it. GE HealthCare...
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Operations
We had somebody on-site who did the training, and then we also had some online training for some of...
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Product
We have a wealth of options to do whatever we need in Enterprise Imaging for Radiology. The system...
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Loyalty, Product
From an IT perspective, I would like a bit more of an ability to do some HL7 mapping in AGFA...
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Loyalty, Product
Our radiologists have asked for so many things that are now in upgrades for Enterprise Imaging for...
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Operations
I like that AGFA HealthCare listens to our feedback. I was so happy to hear that they took our...
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Product
I like the intuitive nature of the Enterprise Imaging for Radiology product, the activity overviews...
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Product
I would like to see an improvement in hanging protocols in Enterprise Imaging for Radiology, more...
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Relationship
AGFA HealthCare and their staff do just a fantastic job with customer support, reaching out, and...
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Product
I think we are close to achieving our integration goals. We have base-level integration with our...
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Operations, Product
The upgrades were really tedious. They required multiple hours of downtime, and it was really hard...
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Relationship, Operations
If our question is not a low-level question, the resolution requires a very specific resource set...
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Operations
Our initial training was done classroom style, and that was fine. I think AGFA HealthCare tries to...
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Loyalty
We are moving forward with switching our PACS provider. AGFA HealthCare's product stability is...
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Operations, Product
I would tell AGFA HealthCare to make the product more user friendly to provide an easier end-user...
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Relationship
We have the vendor’s top technical support, engineers, and all that, and we stay in direct touch...
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Loyalty, Relationship
Most of our needs are addressed by AGFA HealthCare, and we continue to migrate third-party solutions...
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Relationship, Operations
We have regular meetings along with regular road map sessions. The post-implementation rounding has...
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Product
We enjoy this product.
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Relationship
I would rate AGFA HealthCare's proactive service as being off the chart. The vendor has a grip...
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Loyalty
AGFA HealthCare is part of our long-term plans. We always try to do fair comparisons, but we have no...
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Operations, Product
Enterprise Imaging for Radiology is a good product. I would buy it again. If we had unlimited...
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Operations
AGFA HealthCare should provide follow-up training. I have only done one set of PACS training for the...
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Relationship
AGFA HealthCare’s executives deal with the director a little more than me, but they have started...
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Value
We are considering other PACS solutions. The reason is mainly cost. We have had to approach our...
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Operations, Product
We did our most recent upgrade mainly for security purposes. Most of the functions were more...
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