Enterprise Imaging for Radiology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Product, Value
We are now on a new version of Enterprise Imaging for Radiology, and it has improved things. It is a...
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Loyalty, Relationship
Recently, when we joined with a radiologist group, there was a lot of discussion about switching to...
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Operations, Product
The system is very user friendly. It meets all of our needs. We have new providers all the time....
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Culture, Relationship
We have a great representative from AGFA HealthCare. They work with us on everything that we ask,...
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Relationship, Product
Things are going great with AGFA HealthCare. We like AGFA HealthCare and Enterprise Imaging for...
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Loyalty
When it comes to moving to the cloud, we have a product that our radiologists use that is not from...
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Product
Since we upgraded, everything has been better, and the solution treats us well. Everybody is very...
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Loyalty, Operations
AGFA HealthCare does a really good job of coming out and training us. When I train my staff members,...
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Product
Enterprise Imaging for Radiology has been very successful. It has been pretty phenomenal and very...
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Relationship
We have had some learning curves with AGFA HealthCare when it comes to hanging protocols and stuff...
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Loyalty
A lot of issues we have with the solution and things that we need and are asking for will be...
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Relationship
Things with AGFA HealthCare are going really well, and we are very happy with them. They have been a...
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Loyalty
Part of the reason we looked at Enterprise Imaging for Radiology was that it was rated high in KLAS'...
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Relationship, Operations, Product
We have done complex calls, complex upgrades, database changes, infrastructure changes, networking...
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Product
Enterprise Imaging for Radiology is a stable, reliable system. It is definitely driven by radiologists....
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Relationship
AGFA HealthCare's customer service has been great. When there are issues that I can't resolve, AGFA...
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Relationship
In terms of proactive service, AGFA HealthCare actually brings up what an upgrade could help fix....
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Product
Enterprise Imaging for Radiology works, and we see it perform all day. We are looking for a reliable...
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Operations
With recent upgrades, AGFA HealthCare has had boots on the ground. They didn't have to, but they...
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Product
I like the functionality and workflow features of Enterprise Imaging for Radiology. They definitely...
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Product
I like the wide scope of application that Enterprise Imaging for Radiology has. The solution almost...
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Product
I like Enterprise Imaging for Radiology’s ease of use. The layout is thoughtful. The way AGFA...
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Loyalty
Unfortunately, Enterprise Imaging for Radiology is not part of our long-term plans, but it isn't...
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Product
I like Enterprise Imaging for Radiology’s customizability. The doctors can adjust how things are...
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Product
I like that the system's back end is fairly easy to understand. The system's workflows are quite...
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Product
Our radiologists are very neutral about AGFA HealthCare's system, and that is good because...
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Loyalty, Product
We went through a really robust RFP to select AGFA HealthCare. Out of our top few vendors, AGFA...
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Loyalty, Relationship, Product
AGFA HealthCare is making a big push toward their web streaming client, so they are putting a lot of...
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Product
Enterprise Imaging for Radiology is a very flexible system. From the end user's perspective, there...
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Product
When using Enterprise Imaging for Radiology, there are some points where users have to be tech...
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Loyalty, Relationship, Operations
AGFA HealthCare is a great vendor to work with. They have great customer support. I can't say enough...
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Value
When we first implemented the system, we were doing a certain number of studies per day on average....
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Product
We have the older version of AGFA HealthCare's BI software. That is very nice because it can show us...
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Loyalty
We love Enterprise Imaging for Radiology. We are going to do an upgrade soon for the next version of...
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Relationship
My customer relations manager from AGFA HealthCare tries to work with me. If I need something, they...
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Relationship
Enterprise Imaging for Radiology has really been the only thing that I have ever used as opposed to...
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Product
I'm happy with Enterprise Imaging for Radiology. In comparison to other products, Enterprise Imaging...
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Relationship
I feel like we are typically coming to AGFA HealthCare with problems. I can't say for sure that they...
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Loyalty, Product
I believe I would buy Enterprise Imaging for Radiology again. The market has changed, and I haven't...
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Value
We have most certainly received our money’s worth with Enterprise Imaging for Radiology. In...
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Loyalty
If given the choice today, we would do our due diligence in our selection. But we have no intention...
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Relationship
AGFA HealthCare has a great grip monitoring, and there are a lot of things going wrong before we...
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Relationship
We meet regularly, and the trainers and engineers we collaborate with come on-site routinely. If...
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Product
The robust infrastructure of Enterprise Imaging for Radiology allows us to continue to add functions...
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Relationship, Product
We have been trying very hard to standardize and reduce our footprint with various vendors into just...
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Loyalty, Relationship, Operations
Every so often, I hear the new radiologists who come into the organization say that they would be...
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Relationship
The product has had some delays, so our upgrades have taken longer than we expected. I don't know...
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Loyalty
My satisfaction would increase if the vendor supported our integration goals or if they could talk...
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Relationship
AGFA HealthCare's support is pretty solid, and AGFA HealthCare is really responsive. They are...
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Culture
AGFA HealthCare's managed service agreement was the smartest thing that they ever got into. The...
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Product
Enterprise Imaging for Radiology gets better with every generation. I love that we are getting to a...
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Relationship
AGFA HealthCare does a really good job. It is like the old saying that anything can be fixed with...
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Operations
One of my highest dissatisfactions was the implementation of Enterprise Imaging for Radiology. AGFA...
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Loyalty, Relationship
AGFA HealthCare has a clear vision. I know what is on the horizon, and they need to keep up the good...
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Loyalty
There are definitely new functionalities that I have suggested that AGFA HealthCare is working on...
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Culture, Value
AGFA HealthCare’s charges seem very reasonable. I don't feel like we are nickel-and-dimed. They...
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Operations
AGFA HealthCare has gone above and beyond on training. They gave us all the standard training for...
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Relationship
We have met AGFA HealthCare’s new CEO and new leadership team. The management is still great. We...
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Loyalty, Relationship, Product
My experience with AGFA HealthCare has been great. We fully implemented the system with AGFA...
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Product
I'm not sure I would buy Enterprise Imaging for Radiology again just because it isn't as...
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Relationship
When we want any help from AGFA HealthCare, we can put in a ticket for a problem or to just ask a...
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Relationship, Operations
AGFA HealthCare could improve Enterprise Imaging for Radiology by giving us access to all the...
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Relationship, Product
We don't really have a whole lot of problems with downtime with Enterprise Imaging for Radiology or...
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Relationship, Operations
When I have a problem with Enterprise Imaging for Radiology, AGFA HealthCare is very helpful....
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Product
I like that AGFA HealthCare moved from a DICOM-based mindset, where we are reliant on the...
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Loyalty, Relationship, Product
I don't think we can please everyone, and each physician has a different opinion for different...
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Loyalty, Relationship
A customer's request for optimizations and modifications has to be handled delicately. A lot of our...
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Value
For the most part, AGFA HealthCare avoids charging for every little thing. However, some of the...
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Product, Value
I'm not the end user of Enterprise Imaging for Radiology. I have some end users who absolutely love...
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Relationship
AGFA HealthCare changed their support model. We used to always get actual support representatives...
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Relationship
It isn't that AGFA HealthCare isn't meeting our needs; they just aren't fully ready to meet the...
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Relationship
I would recommend AGFA HealthCare. They are flexible and willing to dive deeper into asks that...
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Loyalty, Product
With the way the industry is going, we would like to see increased performance across remote,...
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Culture, Relationship
In most cases, AGFA HealthCare keeps their promises. However, like any software vendor, there are...
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Product, Value
I like the flexibility that the system gives us, especially when compared to our previous AGFA...
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Value
AGFA HealthCare avoids charging for every little thing. There is no nickel-and-diming going on.
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Relationship
AGFA HealthCare is really good at being proactive, especially their team for global remote incident...
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Relationship, Operations
Generally, whenever there are any implementations or upgrades from AGFA HealthCare, all of our AGFA...
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Culture, Relationship
We have had pretty good conversations with AGFA HealthCare's team. AGFA HealthCare's people are well...
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Product
Enterprise Imaging for Radiology has evolved now to the point where it is extremely reliable and...
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Loyalty, Product
From a tool standpoint, I'm not aware of any general tools that I wish we had that Enterprise...
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Relationship
AGFA HealthCare has been really active in trying to make sure that our integration goals are met. We...
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Operations, Product
The solution is weak with vascular imaging. The vascular lab was the biggest pain point with the...
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Culture, Value
Something regarding AGFA HealthCare’s pricing structure that is complicated is which level of the...
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Product
The key thing about the product is that it is a very good program. We went from AGFA HealthCare's...
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Culture, Relationship, Product
Enterprise Imaging for Radiology has been very stable and reliable. It really works as promoted. We...
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Loyalty, Operations, Product
If we want the full installation of the solution on a computer, there needs to be a high-memory...
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Product
One reason I would rate the functionality of the system a little lower is that we don't necessarily...
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Culture, Relationship
I have the cell phone numbers of some of AGFA HealthCare’s higher-ups, and I have regular meetings...
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Loyalty
The biggest reason we went with AGFA HealthCare was that they had an interoperability solution that...
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Product
Some things, like the ease of use, the buttons, and the graphical user layout in Enterprise Imaging...
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Relationship, Value
I wouldn't not recommend AGFA HealthCare, but every need is different. There are one or two things...
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Loyalty, Product
Enterprise Imaging for Radiology is fast and flexible, and all the features and functionality are...
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Relationship, Product
AGFA HealthCare's PACS is difficult because every day, there is an issue with images and things...
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Operations
One of the things that we really enjoyed about AGFA HealthCare was the quick time to deployment,...
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Culture, Relationship
We had one thing that we were surprised about with an AGFA HealthCare upgrade, but that was really...
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Loyalty, Product
Enterprise Imaging for Radiology can be a little complicated to use. There is always room for...
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Relationship
I like the communication from AGFA HealthCare. We have a representative, and we have regular calls...
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Product
We are in the cloud, and I haven't heard any problems that have come to me. Enterprise Imaging for...
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Loyalty, Product
AGFA HealthCare will definitely offer new technology, but they will also let their old technology...
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Product
The sharing options in Epic's system are much improved and flawless. AGFA HealthCare might be able...
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Product
Enterprise Imaging for Radiology has had some stability issues, and it has had functionality issues...
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Relationship
When we were having issues with the system, we had access to AGFA HealthCare's executives. We...
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Product
My likelihood to recommend the system is in the middle of the road. I would tell a peer or a friend,...
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Culture, Value
With AGFA HealthCare, we have gotten to a place where we have limited their charges. They avoid...
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Operations
We haven't received any new feature functionality training from AGFA HealthCare. When we first...
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Product
I like Enterprise Imaging for Radiology’s ability to quickly and efficiently integrate with all of...
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Product
We would like to have even faster speeds cycling through cases and a more user-friendly interface...
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Operations, Product
There is a lot of work that needs to go into actually being able to use Enterprise Imaging for...
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Relationship, Operations
Everything with AGFA HealthCare is very good. Everything has gone exceptionally well for our...
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Loyalty, Relationship
We have some road map meetings coming up with AGFA HealthCare to help us understand their road map...
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Product, Value
Enterprise Imaging for Radiology is a complex system, or at least we have a complex environment that...
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Loyalty
We do not consider AGFA HealthCare's products to be part of our long-term plans. We are looking at...
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Loyalty, Product
The things we need for the system are actually in the next version. We already have an environment...
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Relationship
The support shifts have been a game changer for AGFA HealthCare. They are more aligned and quickly...
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Relationship
The leaders at AGFA HealthCare are good, and it feels like they have their team members' backs. The...
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Loyalty
AGFA HealthCare has a solid strategy for moving forward with the cloud and AI, and we will be...
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Relationship
Our account manager at AGFA HealthCare is excellent and stays on top of everything. I like to think...
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Relationship
AGFA HealthCare has changed the process for upgrades, and that has been a game changer. The vendor...
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Culture, Loyalty
We just went through an upgrade and signed a new deal that will extend our contract with AGFA...
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Loyalty, Relationship
We are talking with AGFA HealthCare about moving to the cloud and what that will look like for our...
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Operations
Our last upgrade went smoothly and was one of the best upgrades we have had with any software. We...
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Loyalty, Relationship
AGFA HealthCare is proactive and always one step ahead of where we are trying to go. We have seen a...
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Loyalty, Relationship
AI has been a hot topic for our organization, and AGFA HealthCare is in the middle of the...
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Relationship
We have a good relationship with multiple people at AGFA HealthCare. I have the cell phone number of...
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Loyalty
We are expanding what we do in enterprise imaging, and AGFA HealthCare is a big part of that. We are...
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Relationship
AGFA HealthCare has had a full turnaround with Enterprise Imaging for Radiology and the way they do...
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Loyalty
We are looking forward to some of the new AI announcements from AGFA HealthCare. It is early for us...
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Relationship, Operations
AGFA HealthCare has built up the strength of Enterprise Imaging for Radiology. The solution has...
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Relationship
I think I have had to call for support only a few times this year, and the calls were mostly because...
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Relationship, Product
AGFA HealthCare makes Enterprise Imaging for Radiology very user friendly. We don't really have too...
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Product, Value
The third-party integration for Enterprise Imaging for Radiology works well when it is set up....
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Culture, Loyalty, Relationship
AGFA HealthCare is pretty good at being proactive. Based on what AGFA HealthCare has told us and...
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Product, Value
Enterprise Imaging for Radiology has increased radiologist productivity probably by about half. The...
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Product
I would like to see more embedded tools in Enterprise Imaging for Radiology without having to rely...
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Culture, Relationship
We have a close partnership with AGFA HealthCare. We have a regular call with our sales and customer...
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Relationship, Product
AGFA HealthCare's system has met our needs well. There are always suggestions that we get from users...
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Loyalty, Relationship, Product
AGFA HealthCare is working with their AI platform and bringing in AI to help customers. We see AI as...
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Relationship
The executive team at AGFA HealthCare cares about customer success, and they understand imaging. It...
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Loyalty
We are talking with AGFA HealthCare about the cloud and moving toward it in the future. We hope to...
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Operations
Our last upgrade was one of the best upgrades we have had for any PACS. The team did a good job of...
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Loyalty, Product
There are some quality-of-life changes that we are looking for and some requests from the providers...
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Relationship
I talk to AGFA HealthCare pretty regularly. They are pretty helpful at actually installing the app...
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Product
This tool allows me to go in and basically do a lot of customization to fit our specific workflows....
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Product
We have been extremely satisfied with Enterprise Imaging for Radiology. The stability of the system...
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Relationship, Operations
We have an excellent project manager who stays on top of upgrades and training. We know what is...
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Product
We have good integration with Enterprise Imaging XERO Viewer, and we appreciate the flexibility of...
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Loyalty, Relationship
AGFA has discussed the cloud with us, and while we don't know the time period for our own budget and...
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Relationship
AGFA HealthCare is a good partner, and we have engagement from several layers within the...
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Relationship
We went live with Enterprise Imaging for Radiology and instantly had a positive experience. I will...
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Loyalty
While it is getting better, we would still like to see better hanging protocols and more of a...
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Operations, Product
We had a recent upgrade, and it was the best upgrade I have gone through in my time in imaging. It...
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Loyalty, Relationship
AGFA HealthCare has been helpful when it comes to talking with us about the cloud and AI. We are...
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Relationship
We get great support from the phone and web support team, account managers, and leadership team....
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Product
I like being able to manipulate the studies as needed in Enterprise Imaging for Radiology; that part...
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Operations
The implementation of Enterprise Imaging for Radiology several years ago wasn’t great, but the...
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Product
There is an auxiliary PACS system that we can use for planned and unplanned outages, and that has...
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Loyalty
We are considering Enterprise Imaging for Radiology as the end goal of our health system to get down...
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Operations
AGFA HealthCare went above and beyond in their recent implementation. We had a really good...
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Loyalty, Product
We wanted something that was interoperable. AGFA HealthCare's system is built not only in radiology...
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Loyalty, Product
One thing that was really beneficial about the AGFA HealthCare product was the RUBEE platform that...
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Loyalty
Overall, everything seems good with AGFA. We have no concerns. We actually did look into potentially...
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Loyalty
We have not specifically purchased any AI tools for imaging, but our expectation is that AGFA is...
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Operations
In relation to how images are sent between modalities and the system, our team doesn't always know...
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