Enterprise Imaging for Radiology
Filtered view: All
Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Other Observations & Comments
The vendor communicates through IT, but that is a problem because they are not really connected to...
Login or Create an Account to see details.
Technology
Our overall experience with Agfa HealthCare has not been adequate. During the implementation, we had...
Login or Create an Account to see details.
Functionality and Upgrades
It seems like we have a beta version of the system. There is a communication tool, and the feedback...
Login or Create an Account to see details.
Relationship
We went to see Agfa HealthCare at a conference. We have some regular meetings with them as well. At...
Login or Create an Account to see details.
Service and Support
We do proactive monitoring, but the vendor doesn’t always act on the things we find; they want us to...
Login or Create an Account to see details.
Technology
Enterprise Imaging for Radiology requires constant maintenance. We have instances of downtime at...
Login or Create an Account to see details.
Service and Support
The active support team can't readily find answers for us.
Login or Create an Account to see details.
Functionality and Upgrades
The radiologists have numerous complaints, but they mostly complain about their inability to access...
Login or Create an Account to see details.
Service and Support
When we have had issues, Agfa Healthcare has said that they would fix things in the next upgrade,...
Login or Create an Account to see details.
Implementation and Training
There are things in the product that the vendor didn't train us on. Agfa Healthcare didn't do a...
Login or Create an Account to see details.
Other Observations & Comments
Our radiologists are actually very careful about what they say. They are honest about the product's...
Login or Create an Account to see details.
Functionality and Upgrades
It was a hard sell for us to get even a demo for Agfa HealthCare's system in front of our...
Login or Create an Account to see details.
Relationship
The product does not work at all as promoted by Agfa HealthCare. The vendor is not delivering more...
Login or Create an Account to see details.
Interfacing and Integration
With Enterprise Imaging for Radiology, we have done a ton of interfaces and integrations, and those...
Login or Create an Account to see details.
Future Outlook
We have a strategy to deploy several things, and we have worked with Agfa HealthCare to tick those...
Login or Create an Account to see details.
Functionality and Upgrades
Enterprise Imaging for Radiology is pretty solid for the most part. We have a global remote incident...
Login or Create an Account to see details.
Relationship
We have a whole team from Agfa HealthCare that is highly engaged with us from the bottom to the top....
Login or Create an Account to see details.
Functionality and Upgrades
Despite some of the issues we went through with the implementation of Enterprise Imaging for...
Login or Create an Account to see details.
Relationship
Agfa HealthCare has made a lot of changes up to this point. They have created user group conferences...
Login or Create an Account to see details.
Functionality and Upgrades
One advantage of working with Agfa HealthCare is their structured reports. We have really wanted to...
Login or Create an Account to see details.
Relationship
For the most part, Agfa HealthCare has kept their promises. We have only had one little hiccup.
Login or Create an Account to see details.
Implementation and Training
Our Enterprise Imaging for Radiology implementation was horrific. The go-live was one of the worst I...
Login or Create an Account to see details.
Functionality and Upgrades
Agfa HealthCare has made a lot of improvements. For example, we have a portal now that they provided....
Login or Create an Account to see details.
Functionality and Upgrades
We had a couple of significant issues with breast imaging and viewing studies that we uncovered when...
Login or Create an Account to see details.
Other Observations & Comments
There are a lot of tools, and every software solution has different packaged tiers and levels, so we...
Login or Create an Account to see details.
Implementation and Training
Agfa HealthCare's initial training isn't so great. Agfa HealthCare is working on that for enterprise...
Login or Create an Account to see details.
Service and Support
Agfa HealthCare's support is awesome and proactive.
Login or Create an Account to see details.
Future Outlook
There are a lot of improvements in the next upgrade that has basically everything I have asked for,...
Login or Create an Account to see details.
Functionality and Upgrades
I am happy. I don't want anyone to make me change systems. Since we have learned the administrator...
Login or Create an Account to see details.
Interfacing and Integration
We have really tight integration with our EMR. It used to be that the radiologists never looked at...
Login or Create an Account to see details.
Interfacing and Integration
One of the biggest things for our organization is getting a built-in image share that seamlessly...
Login or Create an Account to see details.
Relationship
I have found Agfa HealthCare to be slower in keeping their promises than I would like. They have...
Login or Create an Account to see details.
Technology
Everybody would like the product to be quicker. The product will be headed in the right direction if...
Login or Create an Account to see details.
Technology
We are looking forward to the new technology the vendor is releasing around critical results. We...
Login or Create an Account to see details.
Service and Support
The support is getting better and seems to have picked up. There was a time in the past year or two...
Login or Create an Account to see details.
Lessons Learned
We work with good people at Agfa HealthCare and can reach out anytime. We have good support people...
Login or Create an Account to see details.
Service and Support
We have an account representative who takes good care of us and checks in regularly. They are good...
Login or Create an Account to see details.
Relationship
We have had our ups and downs with Agfa HealthCare. However, I have to give Agfa HealthCare credit...
Login or Create an Account to see details.
Service and Support
The vendor's support and customer service are improving. Agfa HealthCare has always had good people,...
Login or Create an Account to see details.
Functionality and Upgrades
Agfa could improve the product with more updates.
Login or Create an Account to see details.
Sales and Contracting
Agfa HealthCare charges us for things outside of regular maintenance. If we are doing disaster...
Login or Create an Account to see details.
Functionality and Upgrades
Agfa HealthCare's system works as advertised. The functionality is there if we can keep it running....
Login or Create an Account to see details.
Functionality and Upgrades
Having a product like Enterprise Imaging for Radiology that is now being used by other organizations...
Login or Create an Account to see details.
Functionality and Upgrades
Enterprise Imaging for Radiology is a better product than the previous PACS we were using. It is...
Login or Create an Account to see details.
Implementation and Training
We struggled with the timelines for working on the VNA and Enterprise Imaging for Radiology because...
Login or Create an Account to see details.
Functionality and Upgrades
I have seen other PACS products, and they just have slightly more advanced viewing capabilities and...
Login or Create an Account to see details.
Relationship
The vendor does lot of proactive monitoring. They have become very involved in listening to our...
Login or Create an Account to see details.
Service and Support
Agfa HealthCare’s support team is very responsive. Sometimes they will contact us before we know...
Login or Create an Account to see details.
Functionality and Upgrades
There are some improvements we are waiting for and working toward, and we are starting to see a lot...
Login or Create an Account to see details.
Functionality and Upgrades
The vendor's hanging protocol strategy and how they are sorting and labeling different exams to help...
Login or Create an Account to see details.
Functionality and Upgrades
I like the workflows that the system provides for clinicians. The product doesn't just give us a...
Login or Create an Account to see details.
Technology
For our radiologists to work from home, we have to give them a PC that is on a VPN. Then, our...
Login or Create an Account to see details.
Future Outlook
Agfa Healthcare could not do on-site training during the pandemic, so we relied on web-based...
Login or Create an Account to see details.
Functionality and Upgrades
We do not have a lot of history with the product, but it is showing to be pretty efficient and...
Login or Create an Account to see details.
Functionality and Upgrades
One of the biggest things we have not been able to do is query nationwide in a federated system. The...
Login or Create an Account to see details.
Service and Support
Agfa HealthCare is definitely responsive, although they are not very proactive. We are able to...
Login or Create an Account to see details.
Implementation and Training
Agfa HealthCare could improve the level of detail in the training. We specifically need more...
Login or Create an Account to see details.
Relationship
I like our relationship with Agfa HealthCare. We have a great relationship with a lot of support....
Login or Create an Account to see details.
Functionality and Upgrades
Our neuroradiology section absolutely loves the 3D-thinking tool that is embedded into Enterprise...
Login or Create an Account to see details.
Functionality and Upgrades
One challenge has been in translating the solution into end-user success stories, and that challenge...
Login or Create an Account to see details.
Future Outlook
We are leaving Agfa because we had some system stability and performance issues very early on in the...
Login or Create an Account to see details.
ROI / Cost
When we told Agfa about the issues we were experiencing, they were definitely engaged and involved...
Login or Create an Account to see details.
Relationship
We are very tied in with Agfa HealthCare. We can count the PACS vendors who have the same expertise...
Login or Create an Account to see details.
Implementation and Training
Agfa has a solid curriculum. They have identified what really works and what doesn't work in their...
Login or Create an Account to see details.
Technology
Agfa has a serious lack of technology in their archive. The system’s stability has improved over the...
Login or Create an Account to see details.
Sales and Contracting
Agfa sold us features and functionalities several years ago with the promise that those things would...
Login or Create an Account to see details.
Relationship
Agfa needs to get their head out of their “!#$%&”. I am going to lay things out plain and simple....
Login or Create an Account to see details.
Functionality and Upgrades
The product is stable. Our volume is low, but the product is doing a good job for us.
Login or Create an Account to see details.
Service and Support
We have a lot of challenges with the support team for the product. We get willingness and an...
Login or Create an Account to see details.
Functionality and Upgrades
There are some functionality issues with the Enterprise Imaging platform across the board. The...
Login or Create an Account to see details.
Service and Support
The phone and web support have both been poor for us. If our support ticket happens to go to someone...
Login or Create an Account to see details.
Interfacing and Integration
We are able to perform studies, but we are not able to get to the data. We are not able to mine the...
Login or Create an Account to see details.
Sales and Contracting
We did not consider other vendors at the time of our decision. Our diagnostic department has...
Login or Create an Account to see details.
Relationship
I wouldn’t buy this product again because I feel that IMPAX was a much more stable product and was...
Login or Create an Account to see details.
Service and Support
Agfa HealthCare's professional services leave a lot to be desired. The vendor's service team is very...
Login or Create an Account to see details.
Interfacing and Integration
Agfa HealthCare’s integrations need to be worked on. Their enterprise imaging environment and some...
Login or Create an Account to see details.
Service and Support
Agfa HealthCare is innovative in the sense that they are trying to improve the product and add new...
Login or Create an Account to see details.
Other Observations & Comments
The problem with us going from one Agfa HealthCare solution to another is that there is still a lot...
Login or Create an Account to see details.
Implementation and Training
There was a lack of project management and communication during the implementation process. There...
Login or Create an Account to see details.
Functionality and Upgrades
Agfa HealthCare’s product is good and has come a long way from what it was like when we first...
Login or Create an Account to see details.
Functionality and Upgrades
Based on what I have experienced so far with the system, I don't think it is going to change much...
Login or Create an Account to see details.
Functionality and Upgrades
As an end user, my experience with the system has been middling, not great. The system was billed as...
Login or Create an Account to see details.
Implementation and Training
Getting the system going was difficult. I was given general onboarding training by IT staff from our...
Login or Create an Account to see details.
Interfacing and Integration
If I had to grade the system's integration, I would give it the worst score possible. The tools we...
Login or Create an Account to see details.
Functionality and Upgrades
Enterprise Imaging for Radiology is fairly easy to use. Things seem pretty straight forward. We can...
Login or Create an Account to see details.
Functionality and Upgrades
The process of tracking errored images and errored exams should be a little easier. We went over a...
Login or Create an Account to see details.
ROI / Cost
Agfa HealthCare doesn’t avoid charging for every little thing. I think they are adjusting all around...
Login or Create an Account to see details.
Functionality and Upgrades
Occasionally, we have a little hiccup, but the application works well. It transfers the images to a...
Login or Create an Account to see details.
Relationship
In our test environment, Agfa HealthCare was not very forthcoming when there was an issue with...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
Moving to this PACS solution from our previous Agfa Healthcare product was viewed more as an...
Login or Create an Account to see details.
Relationship
We have had our up-and-down battles with Agfa Healthcare, and I know that they are trying, but there...
Login or Create an Account to see details.
Functionality and Upgrades
The solution meets my needs, and I haven't had any issues. I haven't heard anything negative from...
Login or Create an Account to see details.
Implementation and Training
Our PACS team does a good job of managing the system, so they have probably gotten the training they...
Login or Create an Account to see details.
Interfacing and Integration
The PACS integrates with our EMR very well. We can embed image links in our EMR for physicians to...
Login or Create an Account to see details.
Functionality and Upgrades
My only concern is the speed that the system takes to either upload or burn images onto discs. The...
Login or Create an Account to see details.
Relationship
For the most part, the vendor keeps their promises.
Login or Create an Account to see details.
Service and Support
Once our people are trained on the system, they typically don't need more training. The vendor...
Login or Create an Account to see details.
Future Outlook
Agfa's service has gone down a bit compared to what it was. We have been an Agfa house for a long...
Login or Create an Account to see details.
Future Outlook
Agfa HealthCare will be doing upgrades and adding features, so over the next year, we expect several...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, we are very pleased with Enterprise Imaging for Radiology. Agfa HealthCare has been very...
Login or Create an Account to see details.
Functionality and Upgrades
One of the places Agfa HealthCare is lacking in, especially with the PACS, is their reporting area....
Login or Create an Account to see details.
Relationship
Agfa HealthCare has been very responsive in working with us to implement hotfixes in between...
Login or Create an Account to see details.
Implementation and Training
Our operations team has said that the vendor's training is ineffective and incomplete. The system's...
Login or Create an Account to see details.
Service and Support
I would give the vendor's support people a low rating. The impression I get from them is that they...
Login or Create an Account to see details.
Service and Support
At one point, I talked to one of the vendor's executives because the system was down. The executive...
Login or Create an Account to see details.
Future Outlook
The solution drives tangible outcomes for us, but sometimes, it does that poorly. I want to be...
Login or Create an Account to see details.
Functionality and Upgrades
The system isn't reliable. We get complaints about its slowness all the time. That system's slowness...
Login or Create an Account to see details.
Featured Report
Preferences