Enterprise Imaging for Radiology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
AGFA HealthCare is falling a little behind on technology, but I think that is going to change at RSNA....
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Operations, Value
AGFA HealthCare avoids charging us for every little thing when there are the occasional items that...
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Loyalty, Product
There are still a lot of open wounds from upgrades and implementations with Enterprise Imaging for...
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Relationship
With AGFA HealthCare, we know who specializes in what and who the experts are in different areas. We...
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Loyalty
AGFA HealthCare does come through with what they say they will do for us. They have a lot of new...
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Loyalty, Product
In the next upgrade, there is going to be better reporting and audit trail reporting capabilities....
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Relationship, Product
AGFA HealthCare is in the PACS business, unlike a vendor like GE HealthCare that does PACS, Mac-Lab,...
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Relationship
We are a DRA site, and because we are a direct release site, we get super access to AGFA HealthCare...
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Value
If we wanted to integrate an AI platform and leverage AGFA HealthCare's worklist orchestration to...
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Loyalty
My satisfaction with AGFA HealthCare’s training is new. It is unlike our experience with AGFA...
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Culture, Value
AGFA HealthCare has been promoting their road map more than they are promoting their current...
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Relationship
I can contact a higher-up at AGFA HealthCare, and they get the ball rolling downstream wherever it...
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Operations, Product
Setting up the hanging protocols in Enterprise Imaging for Radiology is not user friendly. It is...
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Loyalty, Product
Some of the bread and butter of what we need as radiologists are missing from Enterprise Imaging for...
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Product
Enterprise Imaging for Radiology is very solid, and the performance is excellent. I appreciate the...
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Value
With the PACS, AGFA HealthCare does not avoid charging for every little thing. Every integration is...
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Operations
I'm pretty happy with AGFA HealthCare's implementation. They are good at training.
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Loyalty, Product
I wouldn't buy Enterprise Imaging for Radiology again. Some of the other PACS I have seen have had...
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Relationship
AGFA HealthCare keeps all of their promises, but it takes a long time. We have had some feature...
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Relationship, Value
I have been pretty satisfied with Enterprise Imaging for Radiology. If it were up to me, I would...
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Loyalty, Product
We are looking at new PACS because our radiologists have been unhappy with certain things about AGFA...
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Relationship
I feel like AGFA HealthCare has been a little slow with some of the integration including AI and...
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Product
If someone is considering Enterprise Imaging for Radiology, my main advice would be to check its...
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Relationship
AGFA has been amazing at working with us. Our support team has been very well educated by AGFA.
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Operations
AGFA HealthCare has the implementation process down, so they had everything that we needed to do and...
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Relationship
AGFA HealthCare offers both web and phone support. If I want something done right away, I call them....
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Value
What I would like to see from AGFA HealthCare is something they are already developing, and that is...
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Loyalty
Our radiologists have mentioned some little things that they could do in our previous product that...
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Operations, Product
We have been live on the system for some time now, and our radiologists really enjoy its heavily...
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Loyalty, Value
We moved to AGFA HealthCare's system. It was significantly cheaper than competing systems. It was...
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Loyalty, Operations
Early on, we switched over to AGFA HealthCare for a modality worklist. We did that very early on...
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Operations
I know that plenty of organizations have horror stories about their go-lives, but our go-lives with...
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Relationship, Operations
AGFA HealthCare comes on-site every so often and rounds with our physicians. They make sure that...
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Loyalty
Our radiologists don't have any complaints about the system. They don't have a desire to convert to...
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Operations
Some of AGFA HealthCare's webinars are unintelligible, but the on-site training is good.
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Relationship
Nobody really keeps all their promises. Ever since the COVID-19 pandemic and other things, timelines...
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Loyalty
In the next few years, we are probably going to get a new PACS solution. Whether it is AGFA...
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Product
Enterprise Imaging for Radiology is not as stable as it should be for a hospital the size of our...
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Operations
The implementation was pretty smooth. The vendor has a dedicated deployment team. We originally were...
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Culture, Relationship
If someone were considering AGFA HealthCare's system, I would tell them to go with it. GE HealthCare...
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Operations
We had somebody on-site who did the training, and then we also had some online training for some of...
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Product
We have a wealth of options to do whatever we need in Enterprise Imaging for Radiology. The system...
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Loyalty, Product
From an IT perspective, I would like a bit more of an ability to do some HL7 mapping in AGFA...
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Loyalty, Product
Our radiologists have asked for so many things that are now in upgrades for Enterprise Imaging for...
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Operations
I like that AGFA HealthCare listens to our feedback. I was so happy to hear that they took our...
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Product
I like the intuitive nature of the Enterprise Imaging for Radiology product, the activity overviews...
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Product
I would like to see an improvement in hanging protocols in Enterprise Imaging for Radiology, more...
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Relationship
AGFA HealthCare and their staff do just a fantastic job with customer support, reaching out, and...
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Product
I think we are close to achieving our integration goals. We have base-level integration with our...
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Operations, Product
The upgrades were really tedious. They required multiple hours of downtime, and it was really hard...
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Relationship, Operations
If our question is not a low-level question, the resolution requires a very specific resource set...
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Operations
Our initial training was done classroom style, and that was fine. I think AGFA HealthCare tries to...
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Loyalty
We are moving forward with switching our PACS provider. AGFA HealthCare's product stability is...
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Operations, Product
I would tell AGFA HealthCare to make the product more user friendly to provide an easier end-user...
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Relationship
We have the vendor’s top technical support, engineers, and all that, and we stay in direct touch...
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Loyalty, Relationship
Most of our needs are addressed by AGFA HealthCare, and we continue to migrate third-party solutions...
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Relationship, Operations
We have regular meetings along with regular road map sessions. The post-implementation rounding has...
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Operations, Product
The system's upgrades are more nuanced than they would be with the VNA. The actual upgrades can be...
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Relationship
With AGFA HealthCare, we have a dedicated support team that works alongside our folks. We often go...
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Product
The system does a pretty good job of supporting our integration goals. There are a few things that...
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Loyalty, Product
With the system, we have over 100 feature enhancement requests pending that are all coming from...
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Relationship
The vendor has made an effort to do everything that they have promised to do, and most of the time,...
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Loyalty, Value
We are happy with AGFA HealthCare, but the PACS space is moving quickly. I certainly wouldn't say...
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Product
We enjoy this product.
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Relationship
I would rate AGFA HealthCare's proactive service as being off the chart. The vendor has a grip...
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Loyalty
AGFA HealthCare is part of our long-term plans. We always try to do fair comparisons, but we have no...
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Operations, Product
Enterprise Imaging for Radiology is a good product. I would buy it again. If we had unlimited...
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Operations
AGFA HealthCare should provide follow-up training. I have only done one set of PACS training for the...
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Relationship
AGFA HealthCare’s executives deal with the director a little more than me, but they have started...
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Value
We are considering other PACS solutions. The reason is mainly cost. We have had to approach our...
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Operations, Product
We did our most recent upgrade mainly for security purposes. Most of the functions were more...
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Relationship
As a vendor, AGFA HealthCare is very engaged in our success. We have frequent meetings for specific...
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Relationship, Product, Value
AGFA HealthCare does a good job of helping the solution drive tangible outcomes for our...
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Relationship, Operations
Overall, my experience with AGFA HealthCare has been from very good to exceptionally good. The...
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Value
AGFA HealthCare, as of now, is not nickel-and-diming me the way they used to. We have dedicated...
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Culture, Value
We wouldn't be as big as we are and as successful as we are without AGFA HealthCare. Enterprise...
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Loyalty
We are upgrading to a new version of the system soon. We hope that will drive more satisfaction with...
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Loyalty, Product, Value
When I need to look up something in the product, I can find it. I can pull up things just fine. It...
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Relationship, Product
AGFA Healthcare hasn't kept their promise around the timeline of updates. We were promised that we...
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Operations
Our organization has multiple sites. During our go-live, it would have been extremely helpful if we...
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Operations, Product
When we went live with the system, there were key elements missing from it for some of our specialty...
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Operations
There is very little training for the system. The vendor has some documentation, but we have had to...
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Loyalty
We will consider AGFA HealthCare's system as part of our RFP, but it is highly unlikely that we will...
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Product
The system's worklists aren't customizable at all.
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Relationship
AGFA HealthCare hasn't evolved despite us partnering with them and meeting with their executives...
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Product, Value
Day by day, the system is in our workflow. Enterprise Imaging for Radiology works, but we have to...
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Relationship
I feel like AGFA HealthCare's product is like a sea anchor. It doesn't stop us dead like a boat...
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Relationship, Operations
I have to give AGFA HealthCare kudos. In the last little while, we have gotten more done than we...
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Culture, Product
The vendor hasn't done what they promised to do yet. They are still where they were. Enterprise...
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Relationship, Operations
We have a good account representative who is helpful and answers questions quickly. We also had a...
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Loyalty
AGFA HealthCare takes good care of us, and they did a nice job on the last upgrade. It was smooth...
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Loyalty
We are consolidating with another organization. Because of that, we are moving away from Enterprise...
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Loyalty, Relationship, Operations
AGFA HealthCare has made many improvements. We see better communication, and the knowledge from the...
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Relationship
The support from AGFA HealthCare is good, and things have been getting better. The support is...
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Product
Enterprise Imaging for Radiology is a great PACS, and AGFA HealthCare has made some great changes....
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Loyalty, Relationship
The AGFA HealthCare team is really moving forward. We have so many advocates at AGFA HealthCare, and...
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Relationship, Operations, Product
We have seen more consistency with AGFA HealthCare over the past year or two, and we have noticed a...
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Product
The system does all the quantitation that we need on a day-to-day basis and is easy to use. Would...
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Relationship
The AGFA HealthCare team has been great to us, and we feel like we have a nice relationship with...
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Product
The product is very reliable and dependable, and it runs very smoothly. Unlike other versions we...
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Culture, Relationship
Our sales representatives from AGFA HealthCare are constantly touching base with us, dropping by and...
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Relationship
The support from AGFA HealthCare is good, and it is nice to work with familiar faces. When we call,...
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Relationship, Operations
I would like more hanging protocol training because of the difficult task hanging protocols present....
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Operations, Product
I would like to see more advanced tutorial videos for hanging protocols on AGFA HealthCare's website....
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Loyalty
We moved from IMPAX to Enterprise Imaging for Radiology. Some of the features were really good in...
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Relationship
The vendor's team is engaged, and we met with their executive, who is also very engaged. However,...
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