Enterprise Imaging for Radiology Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
KLAS VP of Imaging & Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

I'm not sure I would buy Enterprise Imaging for Radiology again just because it isn't as...

May 2025
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Manager

Relationship

When we want any help from AGFA HealthCare, we can put in a ticket for a problem or to just ask a...

May 2025
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Manager

Relationship, Operations

AGFA HealthCare could improve Enterprise Imaging for Radiology by giving us access to all the...

May 2025
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Manager

Relationship, Product

We don't really have a whole lot of problems with downtime with Enterprise Imaging for Radiology or...

May 2025
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Manager

Relationship, Operations

When I have a problem with Enterprise Imaging for Radiology, AGFA HealthCare is very helpful....

May 2025
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Manager

Product

I like that AGFA HealthCare moved from a DICOM-based mindset, where we are reliant on the...

May 2025
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Manager

Loyalty, Relationship, Product

I don't think we can please everyone, and each physician has a different opinion for different...

May 2025
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Manager

Loyalty, Relationship

A customer's request for optimizations and modifications has to be handled delicately. A lot of our...

May 2025
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Manager

Value

For the most part, AGFA HealthCare avoids charging for every little thing. However, some of the...

May 2025
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Manager

Product, Value

I'm not the end user of Enterprise Imaging for Radiology. I have some end users who absolutely love...

May 2025
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Manager

Relationship

AGFA HealthCare changed their support model. We used to always get actual support representatives...

May 2025
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Manager

Relationship

It isn't that AGFA HealthCare isn't meeting our needs; they just aren't fully ready to meet the...

May 2025
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Manager

Relationship

I would recommend AGFA HealthCare. They are flexible and willing to dive deeper into asks that...

May 2025
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Manager

Loyalty, Product

With the way the industry is going, we would like to see increased performance across remote,...

May 2025
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Manager

Culture, Relationship

In most cases, AGFA HealthCare keeps their promises. However, like any software vendor, there are...

May 2025
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Manager

Product, Value

I like the flexibility that the system gives us, especially when compared to our previous AGFA...

May 2025
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Manager

Value

AGFA HealthCare avoids charging for every little thing. There is no nickel-and-diming going on.

Apr 2025
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Manager

Relationship

AGFA HealthCare is really good at being proactive, especially their team for global remote incident...

Apr 2025
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Manager

Relationship, Operations

Generally, whenever there are any implementations or upgrades from AGFA HealthCare, all of our AGFA...

Apr 2025
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Manager

Culture, Relationship

We have had pretty good conversations with AGFA HealthCare's team. AGFA HealthCare's people are well...

Apr 2025
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CEO/President

Product

Enterprise Imaging for Radiology has evolved now to the point where it is extremely reliable and...

Apr 2025
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CEO/President

Loyalty, Product

From a tool standpoint, I'm not aware of any general tools that I wish we had that Enterprise...

Apr 2025
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CEO/President

Relationship

AGFA HealthCare has been really active in trying to make sure that our integration goals are met. We...

Apr 2025
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Physician

Operations, Product

The solution is weak with vascular imaging. The vascular lab was the biggest pain point with the...

Apr 2025
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Physician

Culture, Value

Something regarding AGFA HealthCare’s pricing structure that is complicated is which level of the...

Apr 2025
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Physician

Product

The key thing about the product is that it is a very good program. We went from AGFA HealthCare's...

Apr 2025
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Physician

Culture, Relationship, Product

Enterprise Imaging for Radiology has been very stable and reliable. It really works as promoted. We...

Apr 2025
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Physician

Loyalty, Operations, Product

If we want the full installation of the solution on a computer, there needs to be a high-memory...

Apr 2025
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Physician

Product

One reason I would rate the functionality of the system a little lower is that we don't necessarily...

Apr 2025
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Director

Culture, Relationship

I have the cell phone numbers of some of AGFA HealthCare’s higher-ups, and I have regular meetings...

Apr 2025
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Director

Loyalty

The biggest reason we went with AGFA HealthCare was that they had an interoperability solution that...

Apr 2025
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Director

Product

Some things, like the ease of use, the buttons, and the graphical user layout in Enterprise Imaging...

Apr 2025
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Director

Relationship, Value

I wouldn't not recommend AGFA HealthCare, but every need is different. There are one or two things...

Apr 2025
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Director

Loyalty, Product

Enterprise Imaging for Radiology is fast and flexible, and all the features and functionality are...

Apr 2025
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Director

Relationship, Product

AGFA HealthCare's PACS is difficult because every day, there is an issue with images and things...

Apr 2025
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Director

Operations

One of the things that we really enjoyed about AGFA HealthCare was the quick time to deployment,...

Apr 2025
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Director

Culture, Relationship

We had one thing that we were surprised about with an AGFA HealthCare upgrade, but that was really...

Apr 2025
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Director

Loyalty, Product

Enterprise Imaging for Radiology can be a little complicated to use. There is always room for...

Apr 2025
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Director

Relationship

I like the communication from AGFA HealthCare. We have a representative, and we have regular calls...

Apr 2025
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Director

Product

We are in the cloud, and I haven't heard any problems that have come to me. Enterprise Imaging for...

Apr 2025
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Director

Loyalty, Product

AGFA HealthCare will definitely offer new technology, but they will also let their old technology...

Apr 2025
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Director

Product

The sharing options in Epic's system are much improved and flawless. AGFA HealthCare might be able...

Apr 2025
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Director

Product

Enterprise Imaging for Radiology has had some stability issues, and it has had functionality issues...

Apr 2025
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Director

Relationship

When we were having issues with the system, we had access to AGFA HealthCare's executives. We...

Apr 2025
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Director

Product

My likelihood to recommend the system is in the middle of the road. I would tell a peer or a friend,...

Apr 2025
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Director

Culture, Value

With AGFA HealthCare, we have gotten to a place where we have limited their charges. They avoid...

Apr 2025
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Director

Operations

We haven't received any new feature functionality training from AGFA HealthCare. When we first...

Apr 2025
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Physician

Product

I like Enterprise Imaging for Radiology’s ability to quickly and efficiently integrate with all of...

Apr 2025
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Physician

Product

We would like to have even faster speeds cycling through cases and a more user-friendly interface...

Apr 2025
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Physician

Operations, Product

There is a lot of work that needs to go into actually being able to use Enterprise Imaging for...

Apr 2025
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VP/Other Executive

Relationship, Operations

Everything with AGFA HealthCare is very good. Everything has gone exceptionally well for our...

Apr 2025
||
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VP/Other Executive

Loyalty, Relationship

We have some road map meetings coming up with AGFA HealthCare to help us understand their road map...

Apr 2025
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VP/Other Executive

Product, Value

Enterprise Imaging for Radiology is a complex system, or at least we have a complex environment that...

Apr 2025
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Director

Loyalty

We do not consider AGFA HealthCare's products to be part of our long-term plans. We are looking at...

Mar 2025
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VP/Other Executive

Loyalty, Product

The things we need for the system are actually in the next version. We already have an environment...

Mar 2025
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Manager

Relationship

The support shifts have been a game changer for AGFA HealthCare. They are more aligned and quickly...

Feb 2025
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Manager

Relationship

The leaders at AGFA HealthCare are good, and it feels like they have their team members' backs. The...

Feb 2025
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Manager

Loyalty

AGFA HealthCare has a solid strategy for moving forward with the cloud and AI, and we will be...

Feb 2025
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Manager

Relationship

Our account manager at AGFA HealthCare is excellent and stays on top of everything. I like to think...

Feb 2025
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Manager

Relationship

AGFA HealthCare has changed the process for upgrades, and that has been a game changer. The vendor...

Feb 2025
||
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CIO

Culture, Loyalty

We just went through an upgrade and signed a new deal that will extend our contract with AGFA...

Feb 2025
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CIO

Loyalty, Relationship

We are talking with AGFA HealthCare about moving to the cloud and what that will look like for our...

Feb 2025
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CIO

Operations

Our last upgrade went smoothly and was one of the best upgrades we have had with any software. We...

Feb 2025
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CIO

Loyalty, Relationship

AGFA HealthCare is proactive and always one step ahead of where we are trying to go. We have seen a...

Feb 2025
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CIO

Loyalty, Relationship

AI has been a hot topic for our organization, and AGFA HealthCare is in the middle of the...

Feb 2025
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CIO

Relationship

We have a good relationship with multiple people at AGFA HealthCare. I have the cell phone number of...

Feb 2025
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CIO

Loyalty

We are expanding what we do in enterprise imaging, and AGFA HealthCare is a big part of that. We are...

Feb 2025
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CIO

Relationship

AGFA HealthCare has had a full turnaround with Enterprise Imaging for Radiology and the way they do...

Feb 2025
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Director

Loyalty

We are looking forward to some of the new AI announcements from AGFA HealthCare. It is early for us...

Feb 2025
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Director

Relationship, Operations

AGFA HealthCare has built up the strength of Enterprise Imaging for Radiology. The solution has...

Feb 2025
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Manager

Relationship

I think I have had to call for support only a few times this year, and the calls were mostly because...

Feb 2025
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Manager

Relationship, Product

AGFA HealthCare makes Enterprise Imaging for Radiology very user friendly. We don't really have too...

Feb 2025
||
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Manager

Product, Value

The third-party integration for Enterprise Imaging for Radiology works well when it is set up....

Feb 2025
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Manager

Culture, Loyalty, Relationship

AGFA HealthCare is pretty good at being proactive. Based on what AGFA HealthCare has told us and...

Feb 2025
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Director

Product, Value

Enterprise Imaging for Radiology has increased radiologist productivity probably by about half. The...

Jan 2025
||
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Director

Product

I would like to see more embedded tools in Enterprise Imaging for Radiology without having to rely...

Jan 2025
||
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Director

Culture, Relationship

We have a close partnership with AGFA HealthCare. We have a regular call with our sales and customer...

Jan 2025
||
(0)
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Director

Relationship, Product

AGFA HealthCare's system has met our needs well. There are always suggestions that we get from users...

Jan 2025
||
(0)
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Director

Loyalty, Relationship, Product

AGFA HealthCare is working with their AI platform and bringing in AI to help customers. We see AI as...

Jan 2025
||
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Director

Relationship

The executive team at AGFA HealthCare cares about customer success, and they understand imaging. It...

Jan 2025
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Director

Loyalty

We are talking with AGFA HealthCare about the cloud and moving toward it in the future. We hope to...

Jan 2025
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Director

Operations

Our last upgrade was one of the best upgrades we have had for any PACS. The team did a good job of...

Jan 2025
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Analyst/Coordinator

Loyalty, Product

There are some quality-of-life changes that we are looking for and some requests from the providers...

Jan 2025
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Analyst/Coordinator

Relationship

I talk to AGFA HealthCare pretty regularly. They are pretty helpful at actually installing the app...

Jan 2025
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Analyst/Coordinator

Product

This tool allows me to go in and basically do a lot of customization to fit our specific workflows....

Jan 2025
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Manager

Product

We have been extremely satisfied with Enterprise Imaging for Radiology. The stability of the system...

Dec 2024
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Director

Relationship, Operations

We have an excellent project manager who stays on top of upgrades and training. We know what is...

Dec 2024
||
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Director

Product

We have good integration with Enterprise Imaging XERO Viewer, and we appreciate the flexibility of...

Dec 2024
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Director

Loyalty, Relationship

AGFA has discussed the cloud with us, and while we don't know the time period for our own budget and...

Dec 2024
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Director

Relationship

AGFA HealthCare is a good partner, and we have engagement from several layers within the...

Dec 2024
||
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Manager

Relationship

We went live with Enterprise Imaging for Radiology and instantly had a positive experience. I will...

Dec 2024
||
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Manager

Loyalty

While it is getting better, we would still like to see better hanging protocols and more of a...

Dec 2024
||
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Manager

Operations, Product

We had a recent upgrade, and it was the best upgrade I have gone through in my time in imaging. It...

Dec 2024
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Manager

Loyalty, Relationship

AGFA HealthCare has been helpful when it comes to talking with us about the cloud and AI. We are...

Dec 2024
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Manager

Relationship

We get great support from the phone and web support team, account managers, and leadership team....

Dec 2024
||
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Manager

Product

I like being able to manipulate the studies as needed in Enterprise Imaging for Radiology; that part...

Dec 2024
||
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Manager

Operations

The implementation of Enterprise Imaging for Radiology several years ago wasn’t great, but the...

Dec 2024
||
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Manager

Product

There is an auxiliary PACS system that we can use for planned and unplanned outages, and that has...

Dec 2024
||
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Director

Loyalty

We are considering Enterprise Imaging for Radiology as the end goal of our health system to get down...

Dec 2024
||
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Director

Operations

AGFA HealthCare went above and beyond in their recent implementation. We had a really good...

Dec 2024
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Director

Loyalty, Product

We wanted something that was interoperable. AGFA HealthCare's system is built not only in radiology...

Dec 2024
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Director

Loyalty, Product

One thing that was really beneficial about the AGFA HealthCare product was the RUBEE platform that...

Dec 2024
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CIO

Loyalty

Overall, everything seems good with AGFA. We have no concerns. We actually did look into potentially...

Dec 2024
||
(0)
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CIO

Loyalty

We have not specifically purchased any AI tools for imaging, but our expectation is that AGFA is...

Dec 2024
||
(0)
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CIO

Operations

In relation to how images are sent between modalities and the system, our team doesn't always know...

Dec 2024
||
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Manager

Loyalty

AGFA HealthCare is falling a little behind on technology, but I think that is going to change at RSNA....

Nov 2024
||
(0)
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Manager

Operations, Value

AGFA HealthCare avoids charging us for every little thing when there are the occasional items that...

Nov 2024
||
(0)
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Manager

Loyalty, Product

There are still a lot of open wounds from upgrades and implementations with Enterprise Imaging for...

Nov 2024
||
(0)
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Manager

Relationship

With AGFA HealthCare, we know who specializes in what and who the experts are in different areas. We...

Nov 2024
||
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Manager

Loyalty

AGFA HealthCare does come through with what they say they will do for us. They have a lot of new...

Nov 2024
||
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Manager

Loyalty, Product

In the next upgrade, there is going to be better reporting and audit trail reporting capabilities....

Nov 2024
||
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Manager

Relationship, Product

AGFA HealthCare is in the PACS business, unlike a vendor like GE HealthCare that does PACS...

Nov 2024
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Manager

Relationship

We are a DRA site, and because we are a direct release site, we get super access to AGFA HealthCare...

Nov 2024
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Physician

Value

If we wanted to integrate an AI platform and leverage AGFA HealthCare's worklist orchestration to...

Nov 2024
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Physician

Loyalty

My satisfaction with AGFA HealthCare’s training is new. It is unlike our experience with AGFA...

Nov 2024
||
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Physician

Culture, Value

AGFA HealthCare has been promoting their road map more than they are promoting their current...

Nov 2024
||
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Physician

Relationship

I can contact a higher-up at AGFA HealthCare, and they get the ball rolling downstream wherever it...

Nov 2024
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Physician

Operations, Product

Setting up the hanging protocols in Enterprise Imaging for Radiology is not user friendly. It is...

Nov 2024
||
(0)
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Physician

Loyalty, Product

Some of the bread and butter of what we need as radiologists are missing from Enterprise Imaging for...

Nov 2024
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is very solid, and the performance is excellent. I appreciate the...

Nov 2024
||
(0)
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VP/Other Executive

Value

With the PACS, AGFA HealthCare does not avoid charging for every little thing. Every integration is...

Nov 2024
||
(0)
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VP/Other Executive

Operations

I'm pretty happy with AGFA HealthCare's implementation. They are good at training.

Nov 2024
||
(0)
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VP/Other Executive

Loyalty, Product

I wouldn't buy Enterprise Imaging for Radiology again. Some of the other PACS I have seen have had...

Nov 2024
||
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VP/Other Executive

Relationship

AGFA HealthCare keeps all of their promises, but it takes a long time. We have had some feature...

Nov 2024
||
(0)
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Manager

Relationship, Value

I have been pretty satisfied with Enterprise Imaging for Radiology. If it were up to me, I would...

Nov 2024
||
(0)
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Manager

Loyalty, Product

We are looking at new PACS because our radiologists have been unhappy with certain things about AGFA...

Nov 2024
||
(0)
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Manager

Relationship

I feel like AGFA HealthCare has been a little slow with some of the integration including AI and...

Nov 2024
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(0)
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Manager

Product

If someone is considering Enterprise Imaging for Radiology, my main advice would be to check its...

Nov 2024
||
(0)
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Physician

Relationship

AGFA has been amazing at working with us. Our support team has been very well educated by AGFA.

Sep 2024
||
(0)
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Analyst/Coordinator

Operations

AGFA HealthCare has the implementation process down, so they had everything that we needed to do and...

Sep 2024
||
(0)
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Analyst/Coordinator

Relationship

AGFA HealthCare offers both web and phone support. If I want something done right away, I call them....

Sep 2024
||
(0)
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Analyst/Coordinator

Value

What I would like to see from AGFA HealthCare is something they are already developing, and that is...

Sep 2024
||
(0)
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Director

Loyalty

Our radiologists have mentioned some little things that they could do in our previous product that...

Sep 2024
||
(0)
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Director

Operations, Product

We have been live on the system for some time now, and our radiologists really enjoy its heavily...

Sep 2024
||
(0)
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Director

Loyalty, Value

We moved to AGFA HealthCare's system. It was significantly cheaper than competing systems. It was...

Sep 2024
||
(0)
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Director

Loyalty, Operations

Early on, we switched over to AGFA HealthCare for a modality worklist. We did that very early on...

Sep 2024
||
(0)
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Director

Operations

I know that plenty of organizations have horror stories about their go-lives, but our go-lives with...

Sep 2024
||
(0)
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Manager

Relationship, Operations

AGFA HealthCare comes on-site every so often and rounds with our physicians. They make sure that...

Sep 2024
||
(0)
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Manager

Loyalty

Our radiologists don't have any complaints about the system. They don't have a desire to convert to...

Sep 2024
||
(0)
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Manager

Operations

Some of AGFA HealthCare's webinars are unintelligible, but the on-site training is good.

Aug 2024
||
(0)
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Manager

Relationship

Nobody really keeps all their promises. Ever since the COVID-19 pandemic and other things, timelines...

Aug 2024
||
(0)
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Manager

Loyalty

In the next few years, we are probably going to get a new PACS solution. Whether it is AGFA...

Aug 2024
||
(0)
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Manager

Product

Enterprise Imaging for Radiology is not as stable as it should be for a hospital the size of our...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations

The implementation was pretty smooth. The vendor has a dedicated deployment team. We originally were...

Aug 2024
||
(0)
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Analyst/Coordinator

Culture, Relationship

If someone were considering AGFA HealthCare's system, I would tell them to go with it. GE HealthCare...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations

We had somebody on-site who did the training, and then we also had some online training for some of...

Aug 2024
||
(0)
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Analyst/Coordinator

Product

We have a wealth of options to do whatever we need in Enterprise Imaging for Radiology. The system...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Product

From an IT perspective, I would like a bit more of an ability to do some HL7 mapping in AGFA...

Aug 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

Our radiologists have asked for so many things that are now in upgrades for Enterprise Imaging for...

Aug 2024
||
(0)
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Analyst/Coordinator

Operations

I like that AGFA HealthCare listens to our feedback. I was so happy to hear that they took our...

Aug 2024
||
(0)
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 or  to see details.

Physician

Product

I like the intuitive nature of the Enterprise Imaging for Radiology product, the activity overviews...

Aug 2024
||
(0)
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Physician

Product

I would like to see an improvement in hanging protocols in Enterprise Imaging for Radiology, more...

Aug 2024
||
(0)
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Physician

Relationship

AGFA HealthCare and their staff do just a fantastic job with customer support, reaching out, and...

Aug 2024
||
(0)
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 or  to see details.

Manager

Product

I think we are close to achieving our integration goals. We have base-level integration with our...

Jul 2024
||
(0)
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Manager

Operations, Product

The upgrades were really tedious. They required multiple hours of downtime, and it was really hard...

Jul 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

If our question is not a low-level question, the resolution requires a very specific resource set...

Jul 2024
||
(0)
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 or  to see details.

Manager

Operations

Our initial training was done classroom style, and that was fine. I think AGFA HealthCare tries to...

Jul 2024
||
(0)
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Manager

Loyalty

We are moving forward with switching our PACS provider. AGFA HealthCare's product stability is...

Jul 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

I would tell AGFA HealthCare to make the product more user friendly to provide an easier end-user...

Jun 2024
||
(0)
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Manager

Relationship

We have the vendor’s top technical support, engineers, and all that, and we stay in direct touch...

Jun 2024
||
(0)
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Manager

Loyalty, Relationship

Most of our needs are addressed by AGFA HealthCare, and we continue to migrate third-party solutions...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations

We have regular meetings along with regular road map sessions. The post-implementation rounding has...

Jun 2024
||
(0)
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 or  to see details.

Manager

Product

We enjoy this product.

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

I would rate AGFA HealthCare's proactive service as being off the chart. The vendor has a grip...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

AGFA HealthCare is part of our long-term plans. We always try to do fair comparisons, but we have no...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Enterprise Imaging for Radiology is a good product. I would buy it again. If we had unlimited...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

AGFA HealthCare should provide follow-up training. I have only done one set of PACS training for the...

Jun 2024
||
(0)
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 or  to see details.

Manager

Relationship

AGFA HealthCare’s executives deal with the director a little more than me, but they have started...

Jun 2024
||
(0)
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 or  to see details.

Manager

Value

We are considering other PACS solutions. The reason is mainly cost. We have had to approach our...

Jun 2024
||
(0)
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Manager

Operations, Product

We did our most recent upgrade mainly for security purposes. Most of the functions were more...

Jun 2024
||
(0)
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