IMPAX (Non-US)
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Eder Lagemann
Research Director
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User Commentary
My overall satisfaction is affected by Agfa's service after sales. If we have a problem with the...
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The product is very basic, and the vendor no longer develops new things on the platform. Agfa has a...
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I would like to see what is out there again if we were in the market. We did make use of the...
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IMPAX doesn't work with anything. It is integrated, but that is for interoperability in document...
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Agfa HealthCare makes us pay for new technology, and different upgrades are required to get that new...
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With IMPAX, we have a resident technician, and that is great. They let us know about things.
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Over the last year, we have seen Agfa's service management improve. There has been more executive...
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I really like Agfa's technology. Their products are implemented across our healthcare network.
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I have seen a lot of other PACS vendors, and Agfa is the one who provided me with the most security...
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Agfa's IT support is a strong point. The time that it takes to get a response for our support...
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Currently, we are utilizing Agfa's IMPAX solution. However, we are looking forward to their...
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Agfa needs to work on the time that the system takes to upgrade from one version to another. The...
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The current system at our organization has been stable. There are no major unexpected outages.
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The last 18 months have been challenging because of all of the different things that Agfa HealthCare...
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Our relationship with Agfa HealthCare's people has been a mixed bag. There have been some changes to...
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I wouldn't buy IMPAX again. I know that Agfa HealthCare has a strong global-sales network, and they...
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It feels like Agfa is a company that is always looking to grow and be better. They want to come up...
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We will be upgrading to one of the vendor's other solutions. That solution will have more...
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Compared to other vendors in the Global PACS space, Agfa HealthCare sets themselves apart through...
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I am concerned that as Agfa HealthCare grows, their ability to maintain their current level of...
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We didn't see much impact from Agfa HealthCare during the global pandemic. The vendor continued to...
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We have very close relationships with the vendor's teams from their support level to their executive...
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IMPAX has always been a reliable product for us. In the last several years, we have had only one...
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Agfa HealthCare needs to be more transparent about how they are supporting us and what information...
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Agfa HealthCare is charging more than they ever have for every little thing. Everything has a...
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IMPAX meets our users' basic needs, but it also presents a lot of functionality that doesn't work...
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Agfa HealthCare delivers upgrades and service updates to fix defects from previous versions, but in...
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I have viewed some workshops for Agfa HealthCare's coming products, but we only get training if we...
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I get the impression that Agfa HealthCare doesn't care anymore. There has been a breakdown in...
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When we want advice on something involving IMPAX, we have a great local team from Agfa HealthCare....
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Agfa's product appears to be more cost effective than other PACS products on the market.
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IMPAX lacks robust functionality and innovation. One of the biggest shortcomings is IMPAX's...
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I have reservations about the next version of Enterprise Imaging for Radiology largely due to the...
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Since last year, I have received a few phone calls from the executive director in our region, had...
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Agfa needs to invest better in making their technology more interoperable. The integration...
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IMPAX is a very robust platform that meets our general needs for our healthcare provider organization....
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Agfa's 24/7 support is terrific and always willing to help.
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Overall, we are very satisfied with our experience using IMPAX. There are no large concerns, but the...
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Agfa is not proactive at all in their service to the customer. Our forecasted satisfaction is lower...
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IMPAX is a great product that meets our needs. However, we are looking forward to upgrading to the...
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The knowledge that I have about the Enterprise Imaging product is that it is an evolution of IMPAX...
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I would definitely buy IMPAX again. In fact, that is why we are upgrading to the Enterprise Imaging...
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In general, things are going well with our local distributor. They do a good job for us. We usually...
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It feels almost like Agfa is our customer and we should respond to them. Things are consistently...
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Agfa has had several leadership positions turn over in the past year. As some upper-level...
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We pay so much money to Agfa, so we expect them to know what they are doing. We expect Agfa to...
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It is clear that Agfa is not putting any developments into our version of the system. IMPAX is a...
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Agfa is running a very thin veneer of resources. We often have to wait for weeks or months to get...
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We were looking to leverage the functionality within IMPAX. When we asked Agfa, their first reaction...
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We haven't seen an application specialist for the life of our contract. In previous positions, I had...
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One of the main challenges that we have with Agfa is their price point. They are way too expensive...
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When we did an upgrade release on IMPAX, the implementation took a long time, and we had some...
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Agfa doesn't have extra charges. If there is something out of scope, we will request additional...
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IMPAX is a robust and stable platform. Even though we may have experienced downtime a few times, we...
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Agfa's technical support from our distribution in our country is a strength of Agfa for us.
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A weakness with Agfa is that they only use a Windows platform. We have experienced a lot of virus...
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I have very little contact with Agfa. My interactions regarding support and implementation are all...
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Agfa HealthCare is currently part of our five-year plan, but after that, I don't know what will...
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Organizational issues have prevented us from doing regular upgrades, so we have fallen behind. Our...
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Agfa HealthCare's local service vendors provide excellent service and only charge what is reasonable....
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As I haven’t used the latest version of the software, I don’t know whether these changes are already...
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Currently, the screens in IMPAX are too busy and contain unused fields that we can’t get rid of. It...
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It is hard to be enthusiastic or positive about overall product quality when the versions we use are...
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We have gotten a few systems and services from Agfa. The vendor needs to do a better job with their...
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I need better software integration and interoperability capabilities. For example, Agfa's product...
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We want to grow with Agfa and enhance our relationship and trust with Agfa. We want to contribute to...
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When we were negotiating contracts, we engaged a third-party company that helped us shave a lot of...
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From a technology perspective, our move to IMPAX has been very positive. The vendor did a full...
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Agfa HealthCare has some third-party contracts with other vendors to help with support. Agfa...
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We renewed our contract with the vendor because they are a known entity, and we couldn't get...
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We discuss charges from Agfa with them. I think they are fair. There does typically seem to be a...
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I would say Agfa does keep promises because they don’t make too many promises. We don’t usually get...
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IMPAX is not super good with integration. It is middle of the road. IMPAX is a sunsetted software...
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Agfa's service is status quo. We are going to introduce the scheduler module and then hopefully go...
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I haven't seen any changes in Agfa's approach over the last year. The last time I spoke to Agfa's...
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Agfa hasn't kept all of their promises around the functionality we need. When we have issues, if we...
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I was trying to find out what Agfa could do to make our reporting process quicker, more efficient,...
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