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IMPAX (Non-US) Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Our relationship with Agfa HealthCare is like a rollercoaster. We sometimes seem to be in a great...
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Manager
I wouldn't buy IMPAX again. It is a legacy product now. We can tell that its development is all...
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Manager
Agfa HealthCare is terrible at delivering new technology. I think they have given up on IMPAX. That...
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Manager
IMPAX is an easy product to use. Agfa HealthCare did a good job of sorting out how to fit everything...
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Manager
Agfa HealthCare has a mature support arrangement. Their local team isn't great, but their group...
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Manager
Agfa HealthCare nickel-and-dimes us for everything, even things that shouldn't be chargeable. That...
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Manager
I wouldn't recommend IMPAX to anyone. No one should be using this product these days. It is at the...
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CIO
I think people are relatively happy with the system. There are a lot of complaints about the...
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CIO
The vendor has been fair with their pricing. They have not been charging us for everything. The...
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CIO
The system does seem to be supporting the providers' workflow okay. There are some additional...
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CIO
The providers at times have had to wait a long time for fixes to the system. I would definitely not...
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CIO
I can see my satisfaction increasing a year from now. There are some new features that are coming...
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CIO
If others are considering buying this solution, they need to be prepared for the implementation. It...
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Manager
IMPAX is integrated with our EMR, and that integration is very good.
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Manager
IMPAX is a really heavy build, but for the primary healthcare for the business that we are doing in...
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Manager
We have not done any upgrades to IMPAX recently. There was a minor upgrade done, and it was...
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Manager
The RIS is really very powerful, but the system seems so expensive. I do not recommend IMPAX...
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Manager
I am not 100% sure that the system meets our needs because we do hear about complaints and things...
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Manager
I have seen worse nickel-and-diming from other vendors. To be fair, Agfa doesn't nickel-and-dime. I...
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Manager
All of our equipment has a life cycle, and at the end of the life cycle, we look at changing the...
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Manager
We have had problems with Agfa's support, but I would say that they achieve all the promises that...
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Manager
Agfa charges a lot for everything that they do.
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CIO
Agfa HealthCare's technical and engineering staff members that deal with us on an operational level...
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Director
In a nutshell, we really haven't made much progress with Agfa since last year, but we are planning...
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Director
Agfa has another application that enables text messaging and emailing from the RIS, but we are...
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Director
I would rate IMPAX lower for driving tangible outcomes. We are looking at moving to another product...
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Director
We haven't funded the purchasing of any new technology from Agfa, but from what I have seen with AI...
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Director
I would like to see Agfa improve their licensing model. For example, with the scheduler, we want to...
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VP/Other Executive
I had somebody from Agfa Healthcare here for a while to make sure the implementation went well. We...
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VP/Other Executive
We will have much better integration between our EMR and our PACS once the new EMR rolls out. We...
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VP/Other Executive
Picking out the ADT information was a challenge. We couldn't use the RIS, which was very weak in the...
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VP/Other Executive
With the system we are going with, we can pick up images from various procedures that we have done...
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VP/Other Executive
Agfa Healthcare doesn't charge us for anything extra because our contract with them says that we pay...
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VP/Other Executive
We have had IMPAX for a while now, and we are actually the only people with a successfully running...
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VP/Other Executive
The previous support from another support area wasn't that great. Many times, the support people...
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VP/Other Executive
The only flaw in the whole of Agfa Healthcare is that they aren't proactive about saying to their...
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Director
We are paying a huge amount for IMPAX, and Agfa isn't flexible. I have other vendors that we work...
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Director
The biggest thing that I would tell Agfa is to look after their customers. Agfa is subpar in their...
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Director
I have been using the system for many years, so I find it very easy to use.
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Director
I like the newer solution from Agfa much better than IMPAX . Enterprise Imaging for Radiology is...
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Director
We had some issues with communication when images were sent from one of our systems to IMPAX. The...
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Director
There is one aspect of IMPAX that really irritates us. When we make key images, the system defaults...
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Director
We are going to evaluate all the solutions on the market. We would be very reluctant to reengage...
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Manager
We are not sure whether we would go to the Enterprise Imaging platform. We have heard that another...
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Manager
The biggest thing that we want from Agfa is better support.
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Manager
Other vendors are often proactive and follow up with us to see how they can help. Working with...
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Manager
The Agfa field engineers are first class. They are knowledgeable, experienced, and helpful. But we...
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Manager
Agfa's product does not meet all of our diagnostic needs.
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Manager
Our IMPAX contract ends in the next few years, and we will be going to tender in the next year. We...
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Director
The PACS solutions that different organizations use in our region make up a bit of a patchwork...
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Director
Our relationship with Agfa had soured over recent years and had deteriorated. We have had some very...
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Director
The only issue with Agfa's service people is that there aren't enough of them. They always seem to...
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Director
At the management level within Agfa, I presently find it quite difficult to have a discussion with...
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Director
We have a very good relationship with Agfa’s engineers and service people. We have significant...
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Director
The pandemic response has not been at all detrimental to the service we have received from Agfa. In...
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Director
At the end of our contract, whether we stay with Agfa is an open question. Regardless of what we...
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Director
Multiple hospitals in our region are still using the Agfa product and are not particularly happy....
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Director
With Agfa we feel like we are dealing with a very remote branch office for a major company that...
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Director
I am not frightened to email one of Agfa’s executives, and when I do, that person responds. However,...
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VP/Other Executive
We are on quite an old version of IMPAX, so any judgments I am making and feeling are based on an...
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VP/Other Executive
It is hard to say whether we would buy IMPAX again because we are judging a very old version of the...
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VP/Other Executive
I have looked closely at the breast imaging module because the breast imaging module and IMPAX are...
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VP/Other Executive
The biggest disappointment for us with going to the Agfa RIS was the support at that time was an...
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VP/Other Executive
We had some very bad experiences in the past with Agfa upgrades, but more recently, the upgrades...
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VP/Other Executive
Agfa’s training is pretty good. I don’t think we have had too many problems with that, and they...
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VP/Other Executive
We have done a bit of work with IMPAX integration. We have an electronic referral system integrated...
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VP/Other Executive
The local support from Agfa is extremely good. The support people are instantly on the case and are...
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VP/Other Executive
Agfa could improve the most in promoting the enterprise and actually demonstrating it. Showing the...
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VP/Other Executive
Something driving me nuts is the voice recognition component of IMPAX. It seems to get worse and...
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Manager
Agfa HealthCare has a good support team. If we have any inconveniences, the support people are...
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Manager
In general, the product is good, but the cost-benefit analysis is not effective because the cost is...
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Manager
Our relationship with our account manager isn’t good. That person isn’t proactive about letting us...
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VP/Other Executive
Agfa has a robust and proven PACS. Their team is very knowledgeable and specialized in the system....
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Manager
All of my hospital sectors will be moving to IMPAX in the near future. Most of our work is happening...
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Manager
In terms of IMPAX's overall quality, there are a few inefficiencies in it. We found those...
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Manager
IMPAX's functionality has been very fruitful for us. All of the versions of IMPAX have been good. We...
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Manager
It was a cheaper implementation for IMPAX. We are supposed to have a renewal done, and that will be...
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Manager
Agfa has gotten into a little bit of trouble when it comes to supporting our interoperability goals....
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Director
Agfa is a good vendor, and we are satisfied with them. They comply with the things that we ask them...
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Director
Overall, the support from Agfa is very proactive. They place themselves together with the customer...
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Director
My only recommendation to Agfa is to increase the speed of their technical support via phone....
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Manager
We have integration with IMPAX. Right now, there is a new upgrade that is cloud based that Agfa is...
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Manager
Agfa is fully supportive. We have some of their engineers and radiologists that immediately support...
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Manager
IMPAX is an international, long-time system. It is very stable and easy to use. There are totally no...
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Manager
Agfa doesn’t avoid charging for every little thing at all. They charge whenever they can. For...
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Manager
Overall, IMPAX is easy to use for the frontline users. The GUI is fairly easy to use.
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Manager
The service from Agfa is very good. When there are issues, they try to help as best as they can.
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Manager
In general, we don’t get a lot of proactive feedback from Agfa to help us improve efficiencies or...
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Manager
We are a few versions behind. In a couple of years, we will do a forklift upgrade to the enterprise...
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Analyst/Coordinator
Agfa had a pretty major restructuring of their organization over the last year, and I have...
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Analyst/Coordinator
This year, Agfa is providing a lot more online training. There are seminars and administrative...
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Analyst/Coordinator
We have a lot of integrations built into IMPAX. There are some challenges with the implementations...
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Analyst/Coordinator
Agfa can present technology to us, but our adoption of that technology has always constrained a lot...
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Analyst/Coordinator
Agfa's service has been phenomenal this year. Being more proactive is something that they have been...
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Analyst/Coordinator
Agfa's change to their service model has really made them feel a bit easier to work with. We have...
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