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IMPAX (Global) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Product

We are pretty satisfied with IMPAX, even though the product is outdated. Recommending IMPAX would be...

Mar 2024
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Manager

Relationship

Since the vendor has a new solution, they don't really support IMPAX anymore. However, when we need...

Mar 2024
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Director

Product, Product

The findings client is good; it is expandable with plug-ins. I like the connection of subsystems.

Mar 2024
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Director

Product, Product

The AI interface is the biggest opportunity for product improvement.

Mar 2024
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CIO

Relationship

I never meet with AGFA HealthCare, and I meet with most other vendors at least a couple of times a year....

Mar 2024
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CIO

Loyalty

We are seeing some performance degradation with IMPAX, and we don't believe that will be fixed until...

Mar 2024
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CIO

Loyalty

Our people are looking forward to things being faster with AGFA HealthCare’s new system.

Mar 2024
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Analyst/Coordinator

Loyalty

If we were to replace our PACS here, we would have to go out to do an RFP, and I cannot guarantee...

Mar 2024
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(0)
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Analyst/Coordinator

Relationship

We haven't had a lot of interaction with AGFA HealthCare. We haven't had anything substantial. There...

Mar 2024
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Analyst/Coordinator

Product

AGFA HealthCare’s PACS, tools, installation, and the setup of user-specific tools and workflows are...

Mar 2024
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Analyst/Coordinator

Operations

I would tell someone looking into AGFA HealthCare that they have a good-quality implementation team....

Mar 2024
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CIO

Culture, Relationship

Our relationship with AGFA HealthCare is following the status quo. I can't see anything changing in...

Jan 2024
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CIO

Operations

IMPAX does what it is meant to do, but it is quite specialized. The last time we did an upgrade, it...

Jan 2024
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CIO

Relationship, Value

In terms of support, AGFA HealthCare’s people go straight to it. Their response is usually pretty...

Jan 2024
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CIO

Culture, Relationship

The partnership with the vendor is mostly transactional. There has been a definite push to upgrade...

Jan 2024
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Physician

Loyalty, Loyalty

AGFA HealthCare has no new technology for IMPAX. We are leaving IMPAX because it is at the end of...

Jan 2024
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CIO

Loyalty, Relationship

We have been consolidating to Agfa. We have moved some facilities onto Agfa's software, and they are...

Jun 2023
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COO

Loyalty

We are considering moving to Agfa HealthCare's enterprise imaging platform instead of upgrading to...

Jun 2023
||
(0)
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COO

Relationship, Product

We haven't had an issue with Agfa HealthCare not doing what they say they will do in the marketplace...

Jun 2023
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(0)
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COO

Culture, Relationship

Our region has a smaller market, and fewer sales happen here. There are a limited number of...

Jun 2023
||
(0)
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COO

Culture, Value

Agfa HealthCare has been good. We have good contracts with the vendor, and they certainly don't...

Jun 2023
||
(0)
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COO

Product

We are on an older version of the product, but the level of standards with regard to the VNA isn’t...

Jun 2023
||
(0)
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Manager

Culture, Operations

When we did the implementation, things were left out. We had to price things afterward, and there...

May 2023
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(0)
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Manager

Relationship

Agfa HealthCare now sends me a detailed regular report on everything because I was left in the dark...

May 2023
||
(0)
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Manager

Loyalty, Product

As long as everything is being done and all the checks and balances are working in the background,...

May 2023
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(0)
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Manager

Loyalty

It is not Agfa HealthCare's fault that IMPAX is antiquated. It is not meeting our needs right now,...

May 2023
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(0)
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Manager

Product

We use voice recognition software that is built into IMPAX. That feature broke a while back. It is...

May 2023
||
(0)
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Manager

Relationship, Operations

Sometimes when things go down on-site, Agfa HealthCare does not do proactive things. I had to put...

May 2023
||
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Director

Relationship

Agfa HealthCare provides good support for us. I like the vendor’s local team, which is who I deal...

May 2023
||
(0)
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Director

Relationship, Product

IMPAX is not particularly modern technology. There could be improvements in terms of how it...

May 2023
||
(0)
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Director

Product

There are positives with IMPAX. People are mostly pretty happy with how they use the solution.

May 2023
||
(0)
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Director

Relationship

The executives are involved, but they are almost too involved in some of the operational things. I...

May 2023
||
(0)
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Director

Culture

There has been a fairly high turnover in a particular position in the sales team in our area, and...

May 2023
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Analyst/Coordinator

Relationship

Agfa HealthCare's people are professional and have good dispositions. They are also available 24/7....

Apr 2023
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(0)
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Director

Product, Value

The product is missing the ability to change radiologists' workflows. We are also missing the...

Apr 2023
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(0)
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Director

Relationship, Product

We have done minor upgrades to the product, and we have encountered some issues. One issue is that...

Apr 2023
||
(0)
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Director

Relationship

We don't receive any executive involvement from Agfa HealthCare. That is disappointing.

Apr 2023
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(0)
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Director

Product

IMPAX and our PACS are supposedly integrated, but there are a lot of pain points in their interface....

Apr 2023
||
(0)
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Director

Product

Our main problem with IMPAX is that we run out of Agfa HealthCare's support hours. There are some...

Apr 2023
||
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term
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Europe PACS 2022
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Middle East & Africa PACS 2022
05 April 22    |   Everton Santos and Sidney Tate
The PACS market in the Middle East and Africa is evolving, with some vendors gaining prominence and others losing traction. Healthcare organizations are looking to enhance their imaging strategies with new, advanced technology (e.g., AI and the cloud) and want vendors who innovate and deliver this technology. Using customer feedback from 60 organizations across 14 countries, this report is KLAS’ first to focus on the PACS market in the Middle East and Africa, exploring vendor market share and performance and examining which vendors are keeping pace with customer expectations.



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