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IMPAX (Non-US)
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Eder Lagemann
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KLAS Research Director - Eder Lagemann
 
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User Commentary

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Manager

Service and Support

The vendor hasn't made many improvements to IMPAX since the vendor's Enterprise Imaging product is...

Nov 2022
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Manager

Service and Support

Agfa HealthCare is a well-established vendor, and their development team is good. The product is...

Nov 2022
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Manager

Relationship

Agfa HealthCare comes and visits us to hear our feedback. IMPAX is fine.

Nov 2022
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(0)
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Manager

ROI / Cost (care and feeding)

Agfa HealthCare does not charge for every little thing. They follow our sales contract. We can...

Nov 2022
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Manager

Functionality and Upgrades

Agfa HealthCare helps us a lot with all the gaps that we have in radiology.

Nov 2022
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Manager

Relationship

We receive a lot of email communications from Agfa HealthCare about the services. They ask how the...

Nov 2022
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Physician

Functionality and Upgrades

The product's strengths are its simple operation and stability.

Sep 2022
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Physician

Technology

A connection with AI is a big opportunity for product improvement.

Sep 2022
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Physician

Relationship

Agfa Healthcare could offer better communication and not charge for everything.

Sep 2022
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Director

Lessons Learned

I cannot think of any of the vendor's strengths.

Sep 2022
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Director

Functionality and Upgrades

The vendor's opportunities for improvement include improving productivity and reducing complexity.

Sep 2022
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Director

ROI / Cost (care and feeding)

Agfa HealthCare needs to change the licensing model to reduce cost and improve value. We need...

Sep 2022
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Director

Service and Support

The product is excellent. The staff is very knowledgeable and present in our region, and the service...

Sep 2022
||
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Director

Interfacing and Integration

The product has been stable and easy to use. It has been able to integrate our imaging equipment....

Sep 2022
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Director

Other Observations & Comments

The product is already reaching the end of its life, and soon we will have to migrate to another product....

Sep 2022
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Director

Service and Support

In our many years with the product, we have received very good service from Agfa HealthCare and its...

Sep 2022
||
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Director

Service and Support

I would love support in our language so that the vendor's people could solve our problems and be...

Aug 2022
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(0)
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Analyst/Coordinator

Relationship

We can call the vendor and have a good talk, but then most of the time, it seems as though the...

Aug 2022
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Analyst/Coordinator

Technology

IMPAX works fine and is simple to use, but the system is old, so there are things that we can't do....

Aug 2022
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Analyst/Coordinator

Service and Support

The support people at Agfa have more knowledge about IMPAX than they have about Agfa’s other...

Aug 2022
||
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Analyst/Coordinator

Relationship

We used to have someone from Agfa that would visit us a lot, and that person was a good resource....

Aug 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Though Agfa avoids charging us extra fees, sometimes the price is very high when the vendor charges...

Aug 2022
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Manager

Other Observations & Comments

We would need to upgrade to the vendor's Enterprise Imaging platform to see any improvement.

Aug 2022
||
(0)
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Manager

Functionality and Upgrades

The overall architecture of IMPAX is suboptimal.

Aug 2022
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(0)
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Director

Technology

We are almost at the end of the line with the product. There is at least one more upgrade that we...

Jul 2022
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(0)
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Director

ROI / Cost (care and feeding)

IMPAX is a stable system. It is user friendly. The system does what it needs to do. The vendor is...

Jul 2022
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(0)
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Director

Service and Support

Agfa HealthCare has said that they are giving us their best efforts in terms of support. I think the...

Jul 2022
||
(0)
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Director

Relationship

There has been a huge improvement with the vendor's service since our service manager started. Our...

Jul 2022
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Director

Relationship

There has been a change in the vendor's sales area. Now, the vendor's focus isn't just on sales....

Jul 2022
||
(0)
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Director

Relationship

It would be helpful if Agfa HealthCare were up front with us about the system. Too often, Agfa...

Jul 2022
||
(0)
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Director

ROI / Cost (care and feeding)

Compared to what I pay, the value of Agfa’s system is pretty high. It is a simple, easy-to-use system....

Jul 2022
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(0)
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Director

Win/Loss - Why they were selected (by current clients)

When we looked at systems, we looked at the AI and business intelligence data analytics tools that...

Jul 2022
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Director

Relationship

Agfa's sales team is good. I have known our salesperson for a long time. They are kind and...

Jul 2022
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(0)
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Director

Future Outlook

We are replacing IMPAX. We planned to upgrade to one of the vendor's other systems, but when we...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

Our last upgrade went the way Agfa HealthCare said it was going to go. Every issue we had was on our...

Jul 2022
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Manager

Technology

IMPAX is a great PACS, but it is obsolete and at the end of its life, and we need new technology. We...

Jul 2022
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Manager

Service and Support

Agfa HealthCare is very good at responding to service calls. Agfa HealthCare answers straightaway....

Jul 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Agfa HealthCare is very clear on what they charge for; the pricing is very transparent. If we called...

Jul 2022
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(0)
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Manager

Implementation and Training

In the beginning, the vendor did training for all the staff in the hospital as well as specialized...

Jun 2022
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(0)
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Manager

Functionality and Upgrades

We like the speech recognition feature in the system. When the doctors want to write reports, they...

Jun 2022
||
(0)
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Physician

Relationship

My overall satisfaction is affected by Agfa's service after sales. If we have a problem with the...

Jan 2022
||
(0)
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Physician

Functionality and Upgrades

The product is very basic, and the vendor no longer develops new things on the platform. Agfa has a...

Jan 2022
||
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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