IMPAX (Non-US) Comments

 

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Current Time Inside Cache Tag Helper: 9/30/2020 4:23:57 PM and Model.EvProductId = 1486

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User Commentary

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Director

Other Observations & Comments

In a nutshell, we really haven't made much progress with Agfa since last year, but we are planning...

Sep 2020
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Director

Future Outlook

Agfa has another application that enables text messaging and emailing from the RIS, but we are...

Sep 2020
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Director

Functionality and Upgrades

I would rate IMPAX lower for driving tangible outcomes. We are looking at moving to another product...

Sep 2020
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Director

Functionality and Upgrades

We haven't funded the purchasing of any new technology from Agfa, but from what I have seen with AI...

Sep 2020
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Director

Functionality and Upgrades

I would like to see Agfa improve their licensing model. For example, with the scheduler, we want to...

Sep 2020
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VP/Other Executive

Implementation and Training

I had somebody from Agfa Healthcare here for a while to make sure the implementation went well. We...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We will have much better integration between our EMR and our PACS once the new EMR rolls out. We...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Picking out the ADT information was a challenge. We couldn't use the RIS, which was very weak in the...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

With the system we are going with, we can pick up images from various procedures that we have done...

Sep 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Agfa Healthcare doesn't charge us for anything extra because our contract with them says that we pay...

Sep 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have had IMPAX for a while now, and we are actually the only people with a successfully running...

Sep 2020
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VP/Other Executive

Service and Support

The previous support from another support area wasn't that great. Many times, the support people...

Sep 2020
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VP/Other Executive

Relationship

The only flaw in the whole of Agfa Healthcare is that they aren't proactive about saying to their...

Sep 2020
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Director

ROI / Cost (care and feeding)

We are paying a huge amount for IMPAX, and Agfa isn't flexible. I have other vendors that we work...

Sep 2020
 Helpful

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Director

Service and Support

The biggest thing that I would tell Agfa is to look after their customers. Agfa is subpar in their...

Sep 2020
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Director

Functionality and Upgrades

I have been using the system for many years, so I find it very easy to use.

Sep 2020
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Director

Functionality and Upgrades

I like the newer solution from Agfa much better than IMPAX . Enterprise Imaging for Radiology is...

Sep 2020
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Director

Service and Support

We had some issues with communication when images were sent from one of our systems to IMPAX. The...

Sep 2020
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Director

Functionality and Upgrades

There is one aspect of IMPAX that really irritates us. When we make key images, the system defaults...

Sep 2020
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Director

Future Outlook

We are going to evaluate all the solutions on the market. We would be very reluctant to reengage...

Sep 2020
 Helpful

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Manager

Other Observations & Comments

We are not sure whether we would go to the Enterprise Imaging platform. We have heard that another...

Aug 2020
 Helpful

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Manager

Service and Support

The biggest thing that we want from Agfa is better support.

Aug 2020
 Helpful

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Manager

Service and Support

Other vendors are often proactive and follow up with us to see how they can help. Working with...

Aug 2020
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Manager

Lessons Learned

The Agfa field engineers are first class. They are knowledgeable, experienced, and helpful. But we...

Aug 2020
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Manager

Functionality and Upgrades

Agfa's product does not meet all of our diagnostic needs.

Aug 2020
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Manager

Relationship

Our IMPAX contract ends in the next few years, and we will be going to tender in the next year. We...

Aug 2020
 Helpful

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Director

Interfacing and Integration

The PACS solutions that different organizations use in our region make up a bit of a patchwork...

Aug 2020
 Helpful

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Director

Relationship

Our relationship with Agfa had soured over recent years and had deteriorated. We have had some very...

Aug 2020
 Helpful

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Director

Service and Support

The only issue with Agfa's service people is that there aren't enough of them. They always seem to...

Aug 2020
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Director

Relationship

At the management level within Agfa, I presently find it quite difficult to have a discussion with...

Aug 2020
 Helpful

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Director

Service and Support

We have a very good relationship with Agfa’s engineers and service people. We have significant...

Aug 2020
 Helpful

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Director

Service and Support

The pandemic response has not been at all detrimental to the service we have received from Agfa. In...

Aug 2020
 Helpful

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Director

Future Outlook

At the end of our contract, whether we stay with Agfa is an open question. Regardless of what we...

Aug 2020
 Helpful

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Director

Service and Support

Multiple hospitals in our region are still using the Agfa product and are not particularly happy....

Aug 2020
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Director

Service and Support

With Agfa we feel like we are dealing with a very remote branch office for a major company that...

Aug 2020
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Director

Relationship

I am not frightened to email one of Agfa’s executives, and when I do, that person responds. However,...

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We are on quite an old version of IMPAX, so any judgments I am making and feeling are based on an...

Aug 2020
 Helpful

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VP/Other Executive

Lessons Learned

It is hard to say whether we would buy IMPAX again because we are judging a very old version of the...

Aug 2020
 Helpful

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VP/Other Executive

Technology

I have looked closely at the breast imaging module because the breast imaging module and IMPAX are...

Aug 2020
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VP/Other Executive

Technology

The biggest disappointment for us with going to the Agfa RIS was the support at that time was an...

Aug 2020
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VP/Other Executive

Other Observations & Comments

We had some very bad experiences in the past with Agfa upgrades, but more recently, the upgrades...

Aug 2020
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VP/Other Executive

Implementation and Training

Agfa’s training is pretty good. I don’t think we have had too many problems with that, and they...

Aug 2020
 Helpful

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VP/Other Executive

Interfacing and Integration

We have done a bit of work with IMPAX integration. We have an electronic referral system integrated...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

The local support from Agfa is extremely good. The support people are instantly on the case and are...

Aug 2020
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VP/Other Executive

Other Observations & Comments

Agfa could improve the most in promoting the enterprise and actually demonstrating it. Showing the...

Aug 2020
 Helpful

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VP/Other Executive

Technology

Something driving me nuts is the voice recognition component of IMPAX. It seems to get worse and...

Aug 2020
 Helpful

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Manager

Service and Support

Agfa HealthCare has a good support team. If we have any inconveniences, the support people are...

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

In general, the product is good, but the cost-benefit analysis is not effective because the cost is...

Aug 2020
 Helpful

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Manager

Relationship

Our relationship with our account manager isn’t good. That person isn’t proactive about letting us...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Agfa has a robust and proven PACS. Their team is very knowledgeable and specialized in the system....

Aug 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

All of my hospital sectors will be moving to IMPAX in the near future. Most of our work is happening...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

In terms of IMPAX's overall quality, there are a few inefficiencies in it. We found those...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

IMPAX's functionality has been very fruitful for us. All of the versions of IMPAX have been good. We...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

It was a cheaper implementation for IMPAX. We are supposed to have a renewal done, and that will be...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

Agfa has gotten into a little bit of trouble when it comes to supporting our interoperability goals....

Aug 2020
 Helpful

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Director

Service and Support

Agfa is a good vendor, and we are satisfied with them. They comply with the things that we ask them...

Aug 2020
 Helpful

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Director

Service and Support

Overall, the support from Agfa is very proactive. They place themselves together with the customer...

Aug 2020
 Helpful

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Director

Service and Support

My only recommendation to Agfa is to increase the speed of their technical support via phone....

Aug 2020
 Helpful

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Manager

Other Observations & Comments

We have integration with IMPAX. Right now, there is a new upgrade that is cloud based that Agfa is...

Jun 2020
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Manager

Service and Support

Agfa is fully supportive. We have some of their engineers and radiologists that immediately support...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

IMPAX is an international, long-time system. It is very stable and easy to use. There are totally no...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

Agfa doesn’t avoid charging for every little thing at all. They charge whenever they can. For...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Overall, IMPAX is easy to use for the frontline users. The GUI is fairly easy to use.

May 2020
 Helpful

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Manager

Service and Support

The service from Agfa is very good. When there are issues, they try to help as best as they can.

May 2020
 Helpful

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Manager

Service and Support

In general, we don’t get a lot of proactive feedback from Agfa to help us improve efficiencies or...

May 2020
 Helpful

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Manager

Future Outlook

We are a few versions behind. In a couple of years, we will do a forklift upgrade to the enterprise...

May 2020
 Helpful

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Analyst/Coordinator

Relationship

Agfa had a pretty major restructuring of their organization over the last year, and I have...

May 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

This year, Agfa is providing a lot more online training. There are seminars and administrative...

May 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We have a lot of integrations built into IMPAX. There are some challenges with the implementations...

May 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Agfa can present technology to us, but our adoption of that technology has always constrained a lot...

May 2020
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Analyst/Coordinator

Service and Support

Agfa's service has been phenomenal this year. Being more proactive is something that they have been...

May 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Agfa's change to their service model has really made them feel a bit easier to work with. We have...

May 2020
 Helpful

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VP/Other Executive

Relationship

We have had a great working relationship with Agfa over the years. IMPAX is a very stable product,...

Jan 2020
 Helpful

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VP/Other Executive

Service and Support

Agfa's customer service is a good value, but I really wish that they took a more proactive approach...

Jan 2020
 Helpful

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Director

Service and Support

When I have a problem and call Agfa, they will help us quickly.

Oct 2019
 Helpful

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Director

Future Outlook

We are moving to Agfa's Enterprise Imaging platform soon. We looked at another product, but it...

Oct 2019
 Helpful

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Director

Service and Support

Agfa could improve the maintenance of the PACS. Agfa can't detect issues before we do. I am very...

Oct 2019
 Helpful

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Director

Service and Support

We had a big problem that affected a lot of customers, and Agfa resolved the issue very quickly....

Oct 2019
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Manager

Interfacing and Integration

The system wasn’t set up to meet our integration goals. Initially, the system worked as promoted. We...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Agfa HealthCare is keeping their promises. We have a service contract with them. However, we feel...

Oct 2019
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Manager

Implementation and Training

The training from Agfa is not bad. The ease of use for end users is not bad either. The solution is...

Oct 2019
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Manager

Service and Support

Agfa HealthCare is unfortunately very short-staffed. Their global support is very disconnected in...

Oct 2019
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Manager

Other Observations & Comments

Agfa HealthCare has their Global Remote Incident Prevention Monitoring services, so they do have...

Oct 2019