Cybersecurity Is Critical in Today's Environment
IMPAX (Non-US)
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
User Commentary
Manager
Over the last year, we have seen Agfa's service management improve. There has been more executive...
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Director
I really like Agfa's technology. Their products are implemented across our healthcare network.
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Director
I have seen a lot of other PACS vendors, and Agfa is the one who provided me with the most security...
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Director
Agfa's IT support is a strong point. The time that it takes to get a response for our support...
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Director
Currently, we are utilizing Agfa's IMPAX solution. However, we are looking forward to their...
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Director
Agfa needs to work on the time that the system takes to upgrade from one version to another. The...
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Manager
The current system at our organization has been stable. There are no major unexpected outages.
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Manager
The last 18 months have been challenging because of all of the different things that Agfa HealthCare...
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Manager
Our relationship with Agfa HealthCare's people has been a mixed bag. There have been some changes to...
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Manager
I wouldn't buy IMPAX again. I know that Agfa HealthCare has a strong global-sales network, and they...
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CIO
It feels like Agfa is a company that is always looking to grow and be better. They want to come up...
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Analyst/Coordinator
We will be upgrading to one of the vendor's other solutions. That solution will have more...
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Analyst/Coordinator
Compared to other vendors in the Global PACS space, Agfa HealthCare sets themselves apart through...
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Analyst/Coordinator
I am concerned that as Agfa HealthCare grows, their ability to maintain their current level of...
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Analyst/Coordinator
We didn't see much impact from Agfa HealthCare during the global pandemic. The vendor continued to...
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Analyst/Coordinator
We have very close relationships with the vendor's teams from their support level to their executive...
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Manager
IMPAX has always been a reliable product for us. In the last several years, we have had only one...
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Manager
Agfa HealthCare needs to be more transparent about how they are supporting us and what information...
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Manager
Agfa HealthCare is charging more than they ever have for every little thing. Everything has a...
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Manager
IMPAX meets our users' basic needs, but it also presents a lot of functionality that doesn't work...
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Manager
Agfa HealthCare delivers upgrades and service updates to fix defects from previous versions, but in...
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Manager
I have viewed some workshops for Agfa HealthCare's coming products, but we only get training if we...
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Manager
I get the impression that Agfa HealthCare doesn't care anymore. There has been a breakdown in...
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Manager
When we want advice on something involving IMPAX, we have a great local team from Agfa HealthCare....
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Manager
Agfa's product appears to be more cost effective than other PACS products on the market.
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Manager
IMPAX lacks robust functionality and innovation. One of the biggest shortcomings is IMPAX's...
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Manager
I have reservations about the next version of Enterprise Imaging for Radiology largely due to the...
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Manager
Since last year, I have received a few phone calls from the executive director in our region, had...
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Analyst/Coordinator
Agfa needs to invest better in making their technology more interoperable. The integration...
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Analyst/Coordinator
IMPAX is a very robust platform that meets our general needs for our healthcare provider organization....
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Analyst/Coordinator
Agfa's 24/7 support is terrific and always willing to help.
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Manager
Overall, we are very satisfied with our experience using IMPAX. There are no large concerns, but the...
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Manager
Agfa is not proactive at all in their service to the customer. Our forecasted satisfaction is lower...
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CIO
IMPAX is a great product that meets our needs. However, we are looking forward to upgrading to the...
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CIO
The knowledge that I have about the Enterprise Imaging product is that it is an evolution of IMPAX...
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CIO
I would definitely buy IMPAX again. In fact, that is why we are upgrading to the Enterprise Imaging...
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CIO
In general, things are going well with our local distributor. They do a good job for us. We usually...
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Director
It feels almost like Agfa is our customer and we should respond to them. Things are consistently...
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Director
Agfa has had several leadership positions turn over in the past year. As some upper-level...
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Director
We pay so much money to Agfa, so we expect them to know what they are doing. We expect Agfa to...
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Director
It is clear that Agfa is not putting any developments into our version of the system. IMPAX is a...
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Director
Agfa is running a very thin veneer of resources. We often have to wait for weeks or months to get...
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Director
We were looking to leverage the functionality within IMPAX. When we asked Agfa, their first reaction...
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Director
We haven't seen an application specialist for the life of our contract. In previous positions, I had...
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Analyst/Coordinator
One of the main challenges that we have with Agfa is their price point. They are way too expensive...
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CIO
When we did an upgrade release on IMPAX, the implementation took a long time, and we had some...
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CIO
Agfa doesn't have extra charges. If there is something out of scope, we will request additional...
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CIO
IMPAX is a robust and stable platform. Even though we may have experienced downtime a few times, we...
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CIO
Agfa's technical support from our distribution in our country is a strength of Agfa for us.
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CIO
A weakness with Agfa is that they only use a Windows platform. We have experienced a lot of virus...
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Manager
I have very little contact with Agfa. My interactions regarding support and implementation are all...
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Manager
Agfa HealthCare is currently part of our five-year plan, but after that, I don't know what will...
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Manager
Organizational issues have prevented us from doing regular upgrades, so we have fallen behind. Our...
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Manager
Agfa HealthCare's local service vendors provide excellent service and only charge what is reasonable....
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Manager
As I haven’t used the latest version of the software, I don’t know whether these changes are already...
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Manager
Currently, the screens in IMPAX are too busy and contain unused fields that we can’t get rid of. It...
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Manager
It is hard to be enthusiastic or positive about overall product quality when the versions we use are...
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Director
We have gotten a few systems and services from Agfa. The vendor needs to do a better job with their...
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Director
I need better software integration and interoperability capabilities. For example, Agfa's product...
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Director
We want to grow with Agfa and enhance our relationship and trust with Agfa. We want to contribute to...
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CIO
When we were negotiating contracts, we engaged a third-party company that helped us shave a lot of...
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CIO
From a technology perspective, our move to IMPAX has been very positive. The vendor did a full...
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CIO
Agfa HealthCare has some third-party contracts with other vendors to help with support. Agfa...
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CIO
We renewed our contract with the vendor because they are a known entity, and we couldn't get...
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Manager
We discuss charges from Agfa with them. I think they are fair. There does typically seem to be a...
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Manager
I would say Agfa does keep promises because they don’t make too many promises. We don’t usually get...
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Manager
IMPAX is not super good with integration. It is middle of the road. IMPAX is a sunsetted software...
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Director
Agfa's service is status quo. We are going to introduce the scheduler module and then hopefully go...
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Director
I haven't seen any changes in Agfa's approach over the last year. The last time I spoke to Agfa's...
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Director
Agfa hasn't kept all of their promises around the functionality we need. When we have issues, if we...
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Director
I was trying to find out what Agfa could do to make our reporting process quicker, more efficient,...
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Manager
Agfa doesn't keep all of their promises. Timelines on intense projects are an issue, and we are...
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Manager
I am neutral about the vendor nickel-and-diming. We have some good times where there is no cost, but...
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Manager
The system integration isn't brilliant, but it is above average. We have had some challenges with...
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Manager
The product is end of life at the moment, so we don't get the kind of support we want. We want to do...
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Manager
Training is very difficult for the current product we have. The system is not perfect, and the...
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Manager
The vendor has a vision for their technology, but they haven’t delivered. We don't have any AI from...
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Manager
I believe there is room for improvement around the vendor's service being proactive. We have had...
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Manager
We are going through some changes in our organization at the moment, so our satisfaction level a...
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CIO
Our relationship with Agfa HealthCare is like a rollercoaster. We sometimes seem to be in a great...
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Manager
I wouldn't buy IMPAX again. It is a legacy product now. We can tell that its development is all...
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Manager
Agfa HealthCare is terrible at delivering new technology. I think they have given up on IMPAX. That...
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Manager
IMPAX is an easy product to use. Agfa HealthCare did a good job of sorting out how to fit everything...
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Manager
Agfa HealthCare has a mature support arrangement. Their local team isn't great, but their group...
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Manager
Agfa HealthCare nickel-and-dimes us for everything, even things that shouldn't be chargeable. That...
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Manager
I wouldn't recommend IMPAX to anyone. No one should be using this product these days. It is at the...
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CIO
I think people are relatively happy with the system. There are a lot of complaints about the...
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CIO
The vendor has been fair with their pricing. They have not been charging us for everything. The...
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CIO
The system does seem to be supporting the providers' workflow okay. There are some additional...
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CIO
The providers at times have had to wait a long time for fixes to the system. I would definitely not...
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CIO
I can see my satisfaction increasing a year from now. There are some new features that are coming...
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CIO
If others are considering buying this solution, they need to be prepared for the implementation. It...
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Manager
IMPAX is integrated with our EMR, and that integration is very good.
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Manager
IMPAX is a really heavy build, but for the primary healthcare for the business that we are doing in...
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Manager
We have not done any upgrades to IMPAX recently. There was a minor upgrade done, and it was...
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Manager
The RIS is really very powerful, but the system seems so expensive. I do not recommend IMPAX...
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Manager
I am not 100% sure that the system meets our needs because we do hear about complaints and things...
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Manager
I have seen worse nickel-and-diming from other vendors. To be fair, Agfa doesn't nickel-and-dime. I...
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Manager
All of our equipment has a life cycle, and at the end of the life cycle, we look at changing the...
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Manager
We have had problems with Agfa's support, but I would say that they achieve all the promises that...
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Manager
Agfa charges a lot for everything that they do.
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CIO
Agfa HealthCare's technical and engineering staff members that deal with us on an operational level...
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