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IMPAX (Non-US) Comments
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KLAS Research Director - Eder Lagemann
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Eder Lagemann

Research Director

eder.lagemann@klasresearch.com

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Manager

We discuss charges from Agfa with them. I think they are fair. There does typically seem to be a...

Jun 2021
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Manager

I would say Agfa does keep promises because they don’t make too many promises. We don’t usually get...

Jun 2021
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Manager

IMPAX is not super good with integration. It is middle of the road. IMPAX is a sunsetted software...

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Director

Agfa's service is status quo. We are going to introduce the scheduler module and then hopefully go...

Jun 2021
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Director

I haven't seen any changes in Agfa's approach over the last year. The last time I spoke to Agfa's...

Jun 2021
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Director

Agfa hasn't kept all of their promises around the functionality we need. When we have issues, if we...

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Director

I was trying to find out what Agfa could do to make our reporting process quicker, more efficient,...

Jun 2021
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CIO

Our relationship with Agfa HealthCare is like a rollercoaster. We sometimes seem to be in a great...

Feb 2021
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Manager

I wouldn't buy IMPAX again. It is a legacy product now. We can tell that its development is all...

Jan 2021
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Manager

Agfa HealthCare is terrible at delivering new technology. I think they have given up on IMPAX. That...

Jan 2021
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Manager

IMPAX is an easy product to use. Agfa HealthCare did a good job of sorting out how to fit everything...

Jan 2021
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Manager

Agfa HealthCare has a mature support arrangement. Their local team isn't great, but their group...

Jan 2021
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Manager

Agfa HealthCare nickel-and-dimes us for everything, even things that shouldn't be chargeable. That...

Jan 2021
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Manager

I wouldn't recommend IMPAX to anyone. No one should be using this product these days. It is at the...

Jan 2021
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CIO

I think people are relatively happy with the system. There are a lot of complaints about the...

Jan 2021
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CIO

The vendor has been fair with their pricing. They have not been charging us for everything. The...

Jan 2021
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CIO

The system does seem to be supporting the providers' workflow okay. There are some additional...

Jan 2021
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CIO

The providers at times have had to wait a long time for fixes to the system. I would definitely not...

Jan 2021
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CIO

I can see my satisfaction increasing a year from now. There are some new features that are coming...

Jan 2021
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CIO

If others are considering buying this solution, they need to be prepared for the implementation. It...

Jan 2021
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Manager

IMPAX is integrated with our EMR, and that integration is very good.

Dec 2020
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Manager

IMPAX is a really heavy build, but for the primary healthcare for the business that we are doing in...

Dec 2020
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Manager

We have not done any upgrades to IMPAX recently. There was a minor upgrade done, and it was...

Dec 2020
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Manager

The RIS is really very powerful, but the system seems so expensive. I do not recommend IMPAX...

Dec 2020
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Manager

I am not 100% sure that the system meets our needs because we do hear about complaints and things...

Dec 2020
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Manager

I have seen worse nickel-and-diming from other vendors. To be fair, Agfa doesn't nickel-and-dime. I...

Dec 2020
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Manager

All of our equipment has a life cycle, and at the end of the life cycle, we look at changing the...

Dec 2020
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Manager

We have had problems with Agfa's support, but I would say that they achieve all the promises that...

Dec 2020
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Manager

Agfa charges a lot for everything that they do.

Dec 2020
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CIO

Agfa HealthCare's technical and engineering staff members that deal with us on an operational level...

Nov 2020
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Director

In a nutshell, we really haven't made much progress with Agfa since last year, but we are planning...

Sep 2020
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Director

Agfa has another application that enables text messaging and emailing from the RIS, but we are...

Sep 2020
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Director

I would rate IMPAX lower for driving tangible outcomes. We are looking at moving to another product...

Sep 2020
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Director

We haven't funded the purchasing of any new technology from Agfa, but from what I have seen with AI...

Sep 2020
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Director

I would like to see Agfa improve their licensing model. For example, with the scheduler, we want to...

Sep 2020
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VP/Other Executive

I had somebody from Agfa Healthcare here for a while to make sure the implementation went well. We...

Sep 2020
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VP/Other Executive

We will have much better integration between our EMR and our PACS once the new EMR rolls out. We...

Sep 2020
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VP/Other Executive

Picking out the ADT information was a challenge. We couldn't use the RIS, which was very weak in the...

Sep 2020
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VP/Other Executive

With the system we are going with, we can pick up images from various procedures that we have done...

Sep 2020
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VP/Other Executive

Agfa Healthcare doesn't charge us for anything extra because our contract with them says that we pay...

Sep 2020
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VP/Other Executive

We have had IMPAX for a while now, and we are actually the only people with a successfully running...

Sep 2020
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VP/Other Executive

The previous support from another support area wasn't that great. Many times, the support people...

Sep 2020
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VP/Other Executive

The only flaw in the whole of Agfa Healthcare is that they aren't proactive about saying to their...

Sep 2020
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Director

We are paying a huge amount for IMPAX, and Agfa isn't flexible. I have other vendors that we work...

Sep 2020
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Director

The biggest thing that I would tell Agfa is to look after their customers. Agfa is subpar in their...

Sep 2020
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Director

I have been using the system for many years, so I find it very easy to use.

Sep 2020
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Director

I like the newer solution from Agfa much better than IMPAX . Enterprise Imaging for Radiology is...

Sep 2020
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(0)
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Director

We had some issues with communication when images were sent from one of our systems to IMPAX. The...

Sep 2020
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Director

There is one aspect of IMPAX that really irritates us. When we make key images, the system defaults...

Sep 2020
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Director

We are going to evaluate all the solutions on the market. We would be very reluctant to reengage...

Sep 2020
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Manager

We are not sure whether we would go to the Enterprise Imaging platform. We have heard that another...

Aug 2020
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Manager

The biggest thing that we want from Agfa is better support.

Aug 2020
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Manager

Other vendors are often proactive and follow up with us to see how they can help. Working with...

Aug 2020
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Manager

The Agfa field engineers are first class. They are knowledgeable, experienced, and helpful. But we...

Aug 2020
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Manager

Agfa's product does not meet all of our diagnostic needs.

Aug 2020
||
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Manager

Our IMPAX contract ends in the next few years, and we will be going to tender in the next year. We...

Aug 2020
||
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Director

The PACS solutions that different organizations use in our region make up a bit of a patchwork...

Aug 2020
||
(0)
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Director

Our relationship with Agfa had soured over recent years and had deteriorated. We have had some very...

Aug 2020
||
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Director

The only issue with Agfa's service people is that there aren't enough of them. They always seem to...

Aug 2020
||
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Director

At the management level within Agfa, I presently find it quite difficult to have a discussion with...

Aug 2020
||
(0)
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Director

We have a very good relationship with Agfa’s engineers and service people. We have significant...

Aug 2020
||
(0)
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Director

The pandemic response has not been at all detrimental to the service we have received from Agfa. In...

Aug 2020
||
(0)
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Director

At the end of our contract, whether we stay with Agfa is an open question. Regardless of what we...

Aug 2020
||
(0)
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Director

Multiple hospitals in our region are still using the Agfa product and are not particularly happy....

Aug 2020
||
(0)
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Director

With Agfa we feel like we are dealing with a very remote branch office for a major company that...

Aug 2020
||
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Director

I am not frightened to email one of Agfa’s executives, and when I do, that person responds. However,...

Aug 2020
||
(0)
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VP/Other Executive

We are on quite an old version of IMPAX, so any judgments I am making and feeling are based on an...

Aug 2020
||
(0)
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VP/Other Executive

It is hard to say whether we would buy IMPAX again because we are judging a very old version of the...

Aug 2020
||
(0)
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VP/Other Executive

I have looked closely at the breast imaging module because the breast imaging module and IMPAX are...

Aug 2020
||
(0)
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VP/Other Executive

The biggest disappointment for us with going to the Agfa RIS was the support at that time was an...

Aug 2020
||
(0)
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VP/Other Executive

We had some very bad experiences in the past with Agfa upgrades, but more recently, the upgrades...

Aug 2020
||
(0)
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VP/Other Executive

Agfa’s training is pretty good. I don’t think we have had too many problems with that, and they...

Aug 2020
||
(0)
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VP/Other Executive

We have done a bit of work with IMPAX integration. We have an electronic referral system integrated...

Aug 2020
||
(0)
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VP/Other Executive

The local support from Agfa is extremely good. The support people are instantly on the case and are...

Aug 2020
||
(0)
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VP/Other Executive

Agfa could improve the most in promoting the enterprise and actually demonstrating it. Showing the...

Aug 2020
||
(0)
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VP/Other Executive

Something driving me nuts is the voice recognition component of IMPAX. It seems to get worse and...

Aug 2020
||
(0)
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Manager

Agfa HealthCare has a good support team. If we have any inconveniences, the support people are...

Aug 2020
||
(0)
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Manager

In general, the product is good, but the cost-benefit analysis is not effective because the cost is...

Aug 2020
||
(0)
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Manager

Our relationship with our account manager isn’t good. That person isn’t proactive about letting us...

Aug 2020
||
(0)
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VP/Other Executive

Agfa has a robust and proven PACS. Their team is very knowledgeable and specialized in the system....

Aug 2020
||
(0)
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Manager

All of my hospital sectors will be moving to IMPAX in the near future. Most of our work is happening...

Aug 2020
||
(0)
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Manager

In terms of IMPAX's overall quality, there are a few inefficiencies in it. We found those...

Aug 2020
||
(0)
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Manager

IMPAX's functionality has been very fruitful for us. All of the versions of IMPAX have been good. We...

Aug 2020
||
(0)
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Manager

It was a cheaper implementation for IMPAX. We are supposed to have a renewal done, and that will be...

Aug 2020
||
(0)
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Manager

Agfa has gotten into a little bit of trouble when it comes to supporting our interoperability goals....

Aug 2020
||
(0)
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Director

Agfa is a good vendor, and we are satisfied with them. They comply with the things that we ask them...

Aug 2020
||
(0)
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Director

Overall, the support from Agfa is very proactive. They place themselves together with the customer...

Aug 2020
||
(0)
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Director

My only recommendation to Agfa is to increase the speed of their technical support via phone....

Aug 2020
||
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