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IMPAX (Non-US) Comments
Subject Expert
Commentary Summary
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User Commentary
Director
Other Observations & Comments
In a nutshell, we really haven't made much progress with Agfa since last year, but we are planning...
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Director
Future Outlook
Agfa has another application that enables text messaging and emailing from the RIS, but we are...
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Director
Functionality and Upgrades
I would rate IMPAX lower for driving tangible outcomes. We are looking at moving to another product...
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Director
Functionality and Upgrades
We haven't funded the purchasing of any new technology from Agfa, but from what I have seen with AI...
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Director
Functionality and Upgrades
I would like to see Agfa improve their licensing model. For example, with the scheduler, we want to...
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VP/Other Executive
Implementation and Training
I had somebody from Agfa Healthcare here for a while to make sure the implementation went well. We...
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VP/Other Executive
Functionality and Upgrades
We will have much better integration between our EMR and our PACS once the new EMR rolls out. We...
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VP/Other Executive
Functionality and Upgrades
Picking out the ADT information was a challenge. We couldn't use the RIS, which was very weak in the...
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VP/Other Executive
Functionality and Upgrades
With the system we are going with, we can pick up images from various procedures that we have done...
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VP/Other Executive
ROI / Cost (care and feeding)
Agfa Healthcare doesn't charge us for anything extra because our contract with them says that we pay...
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VP/Other Executive
Functionality and Upgrades
We have had IMPAX for a while now, and we are actually the only people with a successfully running...
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VP/Other Executive
Service and Support
The previous support from another support area wasn't that great. Many times, the support people...
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VP/Other Executive
Relationship
The only flaw in the whole of Agfa Healthcare is that they aren't proactive about saying to their...
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Director
ROI / Cost (care and feeding)
We are paying a huge amount for IMPAX, and Agfa isn't flexible. I have other vendors that we work...
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Director
Service and Support
The biggest thing that I would tell Agfa is to look after their customers. Agfa is subpar in their...
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Director
Functionality and Upgrades
I have been using the system for many years, so I find it very easy to use.
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Director
Functionality and Upgrades
I like the newer solution from Agfa much better than IMPAX . Enterprise Imaging for Radiology is...
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Director
Service and Support
We had some issues with communication when images were sent from one of our systems to IMPAX. The...
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Director
Functionality and Upgrades
There is one aspect of IMPAX that really irritates us. When we make key images, the system defaults...
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Director
Future Outlook
We are going to evaluate all the solutions on the market. We would be very reluctant to reengage...
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Manager
Other Observations & Comments
We are not sure whether we would go to the Enterprise Imaging platform. We have heard that another...
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Manager
Service and Support
The biggest thing that we want from Agfa is better support.
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Manager
Service and Support
Other vendors are often proactive and follow up with us to see how they can help. Working with...
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Manager
Lessons Learned
The Agfa field engineers are first class. They are knowledgeable, experienced, and helpful. But we...
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Manager
Functionality and Upgrades
Agfa's product does not meet all of our diagnostic needs.
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Manager
Relationship
Our IMPAX contract ends in the next few years, and we will be going to tender in the next year. We...
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Director
Interfacing and Integration
The PACS solutions that different organizations use in our region make up a bit of a patchwork...
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Director
Relationship
Our relationship with Agfa had soured over recent years and had deteriorated. We have had some very...
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Director
Service and Support
The only issue with Agfa's service people is that there aren't enough of them. They always seem to...
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Director
Relationship
At the management level within Agfa, I presently find it quite difficult to have a discussion with...
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Director
Service and Support
We have a very good relationship with Agfa’s engineers and service people. We have significant...
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Director
Service and Support
The pandemic response has not been at all detrimental to the service we have received from Agfa. In...
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Director
Future Outlook
At the end of our contract, whether we stay with Agfa is an open question. Regardless of what we...
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Director
Service and Support
Multiple hospitals in our region are still using the Agfa product and are not particularly happy....
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Director
Service and Support
With Agfa we feel like we are dealing with a very remote branch office for a major company that...
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Director
Relationship
I am not frightened to email one of Agfa’s executives, and when I do, that person responds. However,...
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VP/Other Executive
Other Observations & Comments
We are on quite an old version of IMPAX, so any judgments I am making and feeling are based on an...
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VP/Other Executive
Lessons Learned
It is hard to say whether we would buy IMPAX again because we are judging a very old version of the...
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VP/Other Executive
Technology
I have looked closely at the breast imaging module because the breast imaging module and IMPAX are...
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VP/Other Executive
Technology
The biggest disappointment for us with going to the Agfa RIS was the support at that time was an...
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VP/Other Executive
Other Observations & Comments
We had some very bad experiences in the past with Agfa upgrades, but more recently, the upgrades...
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VP/Other Executive
Implementation and Training
Agfa’s training is pretty good. I don’t think we have had too many problems with that, and they...
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VP/Other Executive
Interfacing and Integration
We have done a bit of work with IMPAX integration. We have an electronic referral system integrated...
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VP/Other Executive
Relationship
The local support from Agfa is extremely good. The support people are instantly on the case and are...
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VP/Other Executive
Other Observations & Comments
Agfa could improve the most in promoting the enterprise and actually demonstrating it. Showing the...
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VP/Other Executive
Technology
Something driving me nuts is the voice recognition component of IMPAX. It seems to get worse and...
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Manager
Service and Support
Agfa HealthCare has a good support team. If we have any inconveniences, the support people are...
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Manager
ROI / Cost (care and feeding)
In general, the product is good, but the cost-benefit analysis is not effective because the cost is...
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Manager
Relationship
Our relationship with our account manager isn’t good. That person isn’t proactive about letting us...
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VP/Other Executive
Service and Support
Agfa has a robust and proven PACS. Their team is very knowledgeable and specialized in the system....
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Manager
ROI / Cost (care and feeding)
All of my hospital sectors will be moving to IMPAX in the near future. Most of our work is happening...
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Manager
Functionality and Upgrades
In terms of IMPAX's overall quality, there are a few inefficiencies in it. We found those...
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Manager
Functionality and Upgrades
IMPAX's functionality has been very fruitful for us. All of the versions of IMPAX have been good. We...
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Manager
Other Observations & Comments
It was a cheaper implementation for IMPAX. We are supposed to have a renewal done, and that will be...
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Manager
Interfacing and Integration
Agfa has gotten into a little bit of trouble when it comes to supporting our interoperability goals....
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Director
Service and Support
Agfa is a good vendor, and we are satisfied with them. They comply with the things that we ask them...
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Director
Service and Support
Overall, the support from Agfa is very proactive. They place themselves together with the customer...
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Director
Service and Support
My only recommendation to Agfa is to increase the speed of their technical support via phone....
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Manager
Other Observations & Comments
We have integration with IMPAX. Right now, there is a new upgrade that is cloud based that Agfa is...
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Manager
Service and Support
Agfa is fully supportive. We have some of their engineers and radiologists that immediately support...
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Manager
Functionality and Upgrades
IMPAX is an international, long-time system. It is very stable and easy to use. There are totally no...
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Manager
ROI / Cost (care and feeding)
Agfa doesn’t avoid charging for every little thing at all. They charge whenever they can. For...
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Manager
Functionality and Upgrades
Overall, IMPAX is easy to use for the frontline users. The GUI is fairly easy to use.
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Manager
Service and Support
The service from Agfa is very good. When there are issues, they try to help as best as they can.
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Manager
Service and Support
In general, we don’t get a lot of proactive feedback from Agfa to help us improve efficiencies or...
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Manager
Future Outlook
We are a few versions behind. In a couple of years, we will do a forklift upgrade to the enterprise...
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Analyst/Coordinator
Relationship
Agfa had a pretty major restructuring of their organization over the last year, and I have...
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Analyst/Coordinator
Implementation and Training
This year, Agfa is providing a lot more online training. There are seminars and administrative...
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Analyst/Coordinator
Interfacing and Integration
We have a lot of integrations built into IMPAX. There are some challenges with the implementations...
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Analyst/Coordinator
Other Observations & Comments
Agfa can present technology to us, but our adoption of that technology has always constrained a lot...
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Analyst/Coordinator
Service and Support
Agfa's service has been phenomenal this year. Being more proactive is something that they have been...
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Analyst/Coordinator
Functionality and Upgrades
Agfa's change to their service model has really made them feel a bit easier to work with. We have...
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VP/Other Executive
Relationship
We have had a great working relationship with Agfa over the years. IMPAX is a very stable product,...
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VP/Other Executive
Service and Support
Agfa's customer service is a good value, but I really wish that they took a more proactive approach...
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Director
Service and Support
When I have a problem and call Agfa, they will help us quickly.
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Director
Future Outlook
We are moving to Agfa's Enterprise Imaging platform soon. We looked at another product, but it...
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Director
Service and Support
Agfa could improve the maintenance of the PACS. Agfa can't detect issues before we do. I am very...
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Director
Service and Support
We had a big problem that affected a lot of customers, and Agfa resolved the issue very quickly....
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Manager
Interfacing and Integration
The system wasn’t set up to meet our integration goals. Initially, the system worked as promoted. We...
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Manager
ROI / Cost (care and feeding)
Agfa HealthCare is keeping their promises. We have a service contract with them. However, we feel...
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Manager
Implementation and Training
The training from Agfa is not bad. The ease of use for end users is not bad either. The solution is...
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Manager
Service and Support
Agfa HealthCare is unfortunately very short-staffed. Their global support is very disconnected in...
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Manager
Other Observations & Comments
Agfa HealthCare has their Global Remote Incident Prevention Monitoring services, so they do have...
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