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AGS Health Computer-Assisted Coding (CAC) Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
AGS Health has been a really good partner and has been easy to work with and helpful in solving...
AGS Health CAC isn't as autonomous as we want it to be. We needed to change to a different type of...
AGS Health Computer-Assisted Coding relies heavily on recall, and we were hoping it would be more...
I probably would not buy AGS Health Computer-Assisted Coding again because I would probably want a...
AGS Health Computer-Assisted Coding is good for what it does despite having to audit. It’s still a...
We do get lots of updates and upgrades. AGS Health has been throwing out some AI solutions. We're...
We bought AGS Health's system due to the cost. We were using a previous system, and that system's...
AGS Health's system is affordable and user friendly. Our coders have been able to get in and do what...
We were trying to use the system to do outpatient ambulatory coding, and that didn't work out at...
We've definitely gotten our money's worth and then some. Customer service is the number-one thing...
We have a software issue where the system isn't putting the provider in the right field in our EHR,...
I get a productivity report from AGS Health for each coder, showing the number of charts. I get...
All of our EHR notes go into the AGS Health platform, which does computer-assisted coding. We...
The biggest hurdle in AGS Health's system on the professional side is figuring out how to find...
AGS Health's system helps with our coders’ productivity. There are some nuances, but overall, it is...
We recently started using AGS Health for our ambulatory coding, and that has been a huge challenge...
With AGS Health, the biggest thing that I have been impressed with is that if we have any questions...
AGS Health regularly does trainings to go over issues that they have had in order to rectify those...
We have one person who was dedicated to us by AGS Health. They respond to us within an hour of when...
Commentary Summary
Comment Type Breakout