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AGS Health Computer-Assisted Coding (CAC) Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

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User Commentary

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Manager

AGS Health Computer-Assisted Coding relies heavily on recall, and we were hoping it would be more...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I probably would not buy AGS Health Computer-Assisted Coding again because I would probably want a...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

AGS Health Computer-Assisted Coding is good for what it does despite having to audit. It’s still a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We do get lots of updates and upgrades. AGS Health has been throwing out some AI solutions. We're...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We bought AGS Health's system due to the cost. We were using a previous system, and that system's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

AGS Health's system is affordable and user friendly. Our coders have been able to get in and do what...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We were trying to use the system to do outpatient ambulatory coding, and that didn't work out at...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We've definitely gotten our money's worth and then some. Customer service is the number-one thing...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

We have a software issue where the system isn't putting the provider in the right field in our EHR,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I get a productivity report from AGS Health for each coder, showing the number of charts. I get...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

All of our EHR notes go into the AGS Health platform, which does computer-assisted coding. We...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

The biggest hurdle in AGS Health's system on the professional side is figuring out how to find...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

AGS Health's system helps with our coders’ productivity. There are some nuances, but overall, it is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We recently started using AGS Health for our ambulatory coding, and that has been a huge challenge...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

With AGS Health, the biggest thing that I have been impressed with is that if we have any questions...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

AGS Health regularly does trainings to go over issues that they have had in order to rectify those...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We have one person who was dedicated to us by AGS Health. They respond to us within an hour of when...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Before AGS Health came along, we were in a long slump. AGS Health has gotten things done within a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We were looking for an entity that could assist with computer-assisted coding. We were at the point...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

AGS Health isn't able to provide us with any insight, but they are good about communicating. AGS...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have to get things going autonomously. We have too much volume, and there aren't enough people to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We usually don't need any training. We work very closely with AGS Health on training. AGS Health...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The vendor could improve the tools that they have available for coders in the solution. Most CACs...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

There are some functionalities that we would like AGS Health's solution to do. Those are things that...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Everything that we have built in the AGS Health product is doing what we want it to do. Out of the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

AGS Health is getting better at being proactive. We are starting to get some messages in the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

AGS Health did the initial training for the product. We do anything that is ongoing. But if there is...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

AGS Health Computer Assisted Coding is pretty user friendly and easy to use. AGS Health is good at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

AGS Health should focus more on catering their product and training based on the way organizations...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have been using AGS Health Computer Assisted Coding for a couple of years now, and I haven't been...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

AGS Health's system is not part of our long-term plans because we are trying to transition to...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I’m extremely satisfied with AGS Health’s training. I wouldn't say there was any gap in the training...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We are still trying to build stuff out. Everything AGS Health has built out works, but there are...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

Overall, the responses from AGS Health are very prompt. We have recurring meetings with them, so...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We had NLP running in AGS Health's system without giving it parameters from day one, and then we...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I don't have a recollection of anything I would call training from AGS Health. We did get a user...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We have been very happy with AGS Health. We are doing certain things, and they have been able to...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Manager

The actual integration between AGS Health's system and other systems is fine for the most part....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

I wouldn't buy the system again. We have many nuances to our contracts. Also, part of our setup in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I haven't seen anything proactive on AGS Health's part for the system in a while. There have been...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

AGS Health's initial coding productivity is quite high. There are some caveats to that because of...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

AGS Health's product is very easy to use. It is pretty easy to maneuver through AGS Health's system....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

There is no ongoing training for the product that I can see. It has been so long since our initial...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The individual from AGS Health who we work with is always responsive. That person has been really...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Our payer contracts are so specific and varied because we have a plethora of different contracts....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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