AGS Health Computer Assisted Coding (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Value
AGS Health has never promised me anything that they haven't delivered on. Anytime they roll out an...
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Value
With AGS Health, we have to pay for things outside of the normal software package.
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Product
More robust reporting and quality from the solution would definitely be helpful. Also, a better...
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Loyalty, Value
My recommendation for the solution would be dependent on each facility's needs and budget. If an...
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Operations
There is no additional training for the solution outside of the go-live that happened years ago....
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Loyalty
In general, AGS Health’s product was doing what they stated it should, but I’m not fully satisfied,...
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Product
The solution requires a lot of review by our coders of the codes that the solution is picking up. A...
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Product
The consistency of AGS Health Computer Assisted Coding is very good. The thing that I would like to...
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Culture, Relationship
AGS Health told us that they can make on-the-fly changes, and they said that we would have a direct...
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Operations
AGS Health was very supportive in helping us with whatever timeline we wanted for our...
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Product
Using AGS Health Computer Assisted Coding is a very simple user experience, and that makes it easy...
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Operations
Somebody on the AGS Health team educated the person on our team, so we used a train-the-trainer...
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Value
We found that using AGS Health Computer Assisted Coding is the most efficient way to increase the...
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Loyalty, Value
Cost is one of the reasons that we went with AGS Health. The system is very cost effective....
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Operations
When we originally went to AGS Health's system, the vendor did some on-site training, and then we...
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Operations, Product
One thing that I would tell others about would be the software's ease of use. The system is very...
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Relationship
AGS Health is very good about letting us know when we are going to upgrade, what we are going to do,...
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Relationship, Product
The system has some issues off and on, but the vendor is really good about correcting whatever those...
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Loyalty, Relationship, Product
AGS Health has a lot of support software, so our coding books are in there. The vendor also has a...
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Operations
Our salesperson was involved all the way through our implementation, and they are still involved to...
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Operations, Product
We are still really learning the system. We have had it live for just a little while, so my team is...
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Product
We were promised that the application could handle coding for a certain type of claim, and it...
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Relationship, Value
I give AGS Health a top score for support because I have direct access to my representatives. I have...
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Culture
With AGS Health, my only word of caution would be to make sure that the contract is ironclad. It is...
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Product
In order for this vendor to be successful, they rely on our patient accounting system to drive their...
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Relationship, Product
We would like to have more dashboard reporting stuff up on the screen for us in AGS Health Computer...
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Relationship
I don't have any issues with AGS Health at all; they are very good, proactive, and supportive. They...
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Product
AGS Health Computer Assisted Coding is pretty self-sufficient. I had no reporting whatsoever before...
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Operations, Product
We have to teach AGS Health's system what to read because it is AI, so it reads everything, and then...
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Product
We have been using AGS Health's system longer for evaluation and management services, so the...
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Product
AGS Health could enhance the reporting and tools within the system. Their CAC product is a...
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Relationship
We have a good relationship with AGS Health. They are very engaged in our product, in our work, and...
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Product
AGS Health Computer Assisted Coding does pretty well at picking up key terms. When things change as...
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Operations
AGS Health has some training modules and things in their system that new employees can look at, but...
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Product, Value
AGS Health has helped our coders tremendously because it is easy to navigate, and it suggests the...
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Relationship, Operations
AGS Health was very attentive during the implementation. We were so complex, and the vendor had to...
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Product
AGS Health’s coding suggestion accuracy is pretty good. For the most part, the system picks up the...
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Culture, Value
AGS Health is very up front about what they can do and whether there is a cost associated with something....
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Relationship
AGS Health has been a great vendor to work with. Pretty much everything that we ask for can be...
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Loyalty, Product
AGS Health's system meets our needs. However, we continue to have more and more needs, and I don't...
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Operations, Product
AGS Health's system is pretty easy to use. I probably would rate its ease of use at the top of the...
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Value
We have been with AGS Health for a couple of years now. Over time, we have gotten to a higher...
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Product, Value
I would buy the product again. It puts everything in one place and helps with reporting, so we are...
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Product
I would like there to be coding ability and identification for Hierarchical Condition Categories. I...
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Culture
After the vendor's sales pitch, we thought that things were one way, but they were actually another...
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Value
We are not part of a hospital conglomerate. We adapted an AI assist program for volume versus...
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Product
There are certain areas in the system where the AI is very limited, even though it should be able to...
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Culture, Relationship
It isn't that we can't get in touch with people from AGS Health. We have seen involvement from those...
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Relationship
The vendor has been very responsive, especially when we have had issues. A specific team from AGS...
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Product, Value
We have been using AGS Health Computer Assisted Coding for a while, and it is much faster than the...
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Relationship
An improvement I would suggest is a faster turnaround time for finalizing and implementing new...
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Product
The user interface is excellent. Our coders have given really positive feedback. Before, they were...
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Product
The product’s biggest strength is that it has been customizable to our needs. The ability to adjust...
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Product
To improve, the vendor should add the ability to capture additional statistical codes and data...
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Relationship
The customer service team is excellent. They are very responsive. It almost feels as though we are...
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