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AGS Health Computer-Assisted Coding (CAC) Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
KLAS Associate Engagement Partner - Connor Northrup
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

AGS Health has been a really good partner and has been easy to work with and helpful in solving...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

AGS Health CAC isn't as autonomous as we want it to be. We needed to change to a different type of...

Comment Tone Negative
Pillars Loyalty, Operations
Evaluation Unrated

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Manager

AGS Health Computer-Assisted Coding relies heavily on recall, and we were hoping it would be more...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I probably would not buy AGS Health Computer-Assisted Coding again because I would probably want a...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

AGS Health Computer-Assisted Coding is good for what it does despite having to audit. It’s still a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We do get lots of updates and upgrades. AGS Health has been throwing out some AI solutions. We're...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We bought AGS Health's system due to the cost. We were using a previous system, and that system's...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

AGS Health's system is affordable and user friendly. Our coders have been able to get in and do what...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We were trying to use the system to do outpatient ambulatory coding, and that didn't work out at...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We've definitely gotten our money's worth and then some. Customer service is the number-one thing...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

We have a software issue where the system isn't putting the provider in the right field in our EHR,...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

I get a productivity report from AGS Health for each coder, showing the number of charts. I get...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

All of our EHR notes go into the AGS Health platform, which does computer-assisted coding. We...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

The biggest hurdle in AGS Health's system on the professional side is figuring out how to find...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

AGS Health's system helps with our coders’ productivity. There are some nuances, but overall, it is...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Manager

We recently started using AGS Health for our ambulatory coding, and that has been a huge challenge...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

With AGS Health, the biggest thing that I have been impressed with is that if we have any questions...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

AGS Health regularly does trainings to go over issues that they have had in order to rectify those...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

We have one person who was dedicated to us by AGS Health. They respond to us within an hour of when...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Before AGS Health came along, we were in a long slump. AGS Health has gotten things done within a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

We were looking for an entity that could assist with computer-assisted coding. We were at the point...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

AGS Health isn't able to provide us with any insight, but they are good about communicating. AGS...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have to get things going autonomously. We have too much volume, and there aren't enough people to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We usually don't need any training. We work very closely with AGS Health on training. AGS Health...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

The vendor could improve the tools that they have available for coders in the solution. Most CACs...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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