AGS Health Computer Assisted Coding (CAC) Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Operations, Product
The biggest hurdle in AGS Health's system on the professional side is figuring out how to find...
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Product, Value
AGS Health's system helps with our coders’ productivity. There are some nuances, but overall, it is...
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Operations, Product
We recently started using AGS Health for our ambulatory coding, and that has been a huge challenge...
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Relationship, Operations
With AGS Health, the biggest thing that I have been impressed with is that if we have any questions...
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Relationship, Operations
AGS Health regularly does trainings to go over issues that they have had in order to rectify those...
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Relationship
We have one person who was dedicated to us by AGS Health. They respond to us within an hour of when...
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Relationship
Before AGS Health came along, we were in a long slump. AGS Health has gotten things done within a...
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Loyalty
We were looking for an entity that could assist with computer-assisted coding. We were at the point...
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Relationship
AGS Health isn't able to provide us with any insight, but they are good about communicating. AGS...
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Loyalty, Product
We have to get things going autonomously. We have too much volume, and there aren't enough people to...
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Operations
We usually don't need any training. We work very closely with AGS Health on training. AGS Health...
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Product
The vendor could improve the tools that they have available for coders in the solution. Most CACs...
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Loyalty
There are some functionalities that we would like AGS Health's solution to do. Those are things that...
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Product
Everything that we have built in the AGS Health product is doing what we want it to do. Out of the...
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Relationship
AGS Health is getting better at being proactive. We are starting to get some messages in the...
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Operations
AGS Health did the initial training for the product. We do anything that is ongoing. But if there is...
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Relationship
AGS Health Computer Assisted Coding is pretty user friendly and easy to use. AGS Health is good at...
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Operations
AGS Health should focus more on catering their product and training based on the way organizations...
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Loyalty, Product
We have been using AGS Health Computer Assisted Coding for a couple of years now, and I haven't been...
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Loyalty
AGS Health's system is not part of our long-term plans because we are trying to transition to...
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Operations
I’m extremely satisfied with AGS Health’s training. I wouldn't say there was any gap in the training...
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Product, Value
We are still trying to build stuff out. Everything AGS Health has built out works, but there are...
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Relationship
Overall, the responses from AGS Health are very prompt. We have recurring meetings with them, so...
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Product
We had NLP running in AGS Health's system without giving it parameters from day one, and then we...
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Operations
I don't have a recollection of anything I would call training from AGS Health. We did get a user...
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Relationship, Operations
We have been very happy with AGS Health. We are doing certain things, and they have been able to...
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Product
The actual integration between AGS Health's system and other systems is fine for the most part....
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Product
I wouldn't buy the system again. We have many nuances to our contracts. Also, part of our setup in...
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Relationship
I haven't seen anything proactive on AGS Health's part for the system in a while. There have been...
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Product
AGS Health's initial coding productivity is quite high. There are some caveats to that because of...
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Product
AGS Health's product is very easy to use. It is pretty easy to maneuver through AGS Health's system....
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Operations
There is no ongoing training for the product that I can see. It has been so long since our initial...
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Relationship
The individual from AGS Health who we work with is always responsive. That person has been really...
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Product
Our payer contracts are so specific and varied because we have a plethora of different contracts....
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Relationship, Value
AGS Health has never promised me anything that they haven't delivered on. Anytime they roll out an...
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Value
With AGS Health, we have to pay for things outside of the normal software package.
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Product
More robust reporting and quality from the solution would definitely be helpful. Also, a better...
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Loyalty, Value
My recommendation for the solution would be dependent on each facility's needs and budget. If an...
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Operations
There is no additional training for the solution outside of the go-live that happened years ago....
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Loyalty
In general, AGS Health’s product was doing what they stated it should, but I’m not fully satisfied,...
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Product
The solution requires a lot of review by our coders of the codes that the solution is picking up. A...
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Product
The consistency of AGS Health Computer Assisted Coding is very good. The thing that I would like to...
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Culture, Relationship
AGS Health told us that they can make on-the-fly changes, and they said that we would have a direct...
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Operations
AGS Health was very supportive in helping us with whatever timeline we wanted for our...
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Product
Using AGS Health Computer Assisted Coding is a very simple user experience, and that makes it easy...
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Operations
Somebody on the AGS Health team educated the person on our team, so we used a train-the-trainer...
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Value
We found that using AGS Health Computer Assisted Coding is the most efficient way to increase the...
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Loyalty, Value
Cost is one of the reasons that we went with AGS Health. The system is very cost effective....
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Operations
When we originally went to AGS Health's system, the vendor did some on-site training, and then we...
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Operations, Product
One thing that I would tell others about would be the software's ease of use. The system is very...
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Relationship
AGS Health is very good about letting us know when we are going to upgrade, what we are going to do,...
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Relationship, Product
The system has some issues off and on, but the vendor is really good about correcting whatever those...
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Loyalty, Relationship, Product
AGS Health has a lot of support software, so our coding books are in there. The vendor also has a...
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Operations
Our salesperson was involved all the way through our implementation, and they are still involved to...
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Operations, Product
We are still really learning the system. We have had it live for just a little while, so my team is...
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Product
We were promised that the application could handle coding for a certain type of claim, and it...
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Relationship, Value
I give AGS Health a top score for support because I have direct access to my representatives. I have...
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Culture
With AGS Health, my only word of caution would be to make sure that the contract is ironclad. It is...
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Product
In order for this vendor to be successful, they rely on our patient accounting system to drive their...
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