AGS Health Outsourced Coding Commentary
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Mac Boyter
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User Commentary

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Director

Relationship, Services

AGS Health gives us excellent results in the areas they code, including emergency medicine, hospital...

Jan 2024
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Manager

Loyalty, Operations

Initially, when we chose AGS Health as our firm for outsourcing the majority of our outpatient...

Jan 2024
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Manager

Relationship

AGS Health struggles with implementing changes that we want to see, and they struggle to maintain...

Jan 2024
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Manager

Relationship

The AGS Health leadership team is spot on, and they are willing to support us however we need them...

Jan 2024
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Director

Relationship, Services

We had challenges getting AGS Health to pivot with us during the difficult times of transition to...

Jan 2024
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Director

Relationship, Services

We are now in a stable stage of the process and our relationship with AGS Health. Everything at this...

Jan 2024
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Director

Operations, Services

From my experience with the whole engagement, the biggest opportunity for AGS Health is making sure...

Jan 2024
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Director

Relationship, Relationship

AGS Health is decent. They are very receptive to feedback, so when we bring them an issue, they get...

Jan 2024
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Director

Relationship, Relationship

AGS Health does a great job of managing our work and ensuring we have the turnaround times we need....

Jan 2024
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Director

Relationship, Relationship

We have a couple of contacts from AGS Health that we work with in different areas, so we have a big...

Jan 2024
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Director

Relationship, Relationship, Operations, Operations

AGS Health is a firm that we have always had less reliability with in terms of retaining people. The...

Dec 2023
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Director

Relationship, Relationship

We have very poor client relations with AGS Health at this point. A few years ago, the client...

Dec 2023
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Director

Relationship, Relationship

Some of the firm’s people are exceptional. They are very intelligent and effective people.

Dec 2023
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Director

Operations, Operations, Services, Services

In the claim edits area, we have just been on a conveyor belt of training for the last several years...

Dec 2023
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Manager

Relationship, Relationship, Operations, Operations

Initially, our issue was just a communication thing with AGS Health where we had to learn from each...

Dec 2023
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Manager

Value, Value

AGS Health’s charges are fair. In contract negotiations, we always come to good agreements. The firm...

Dec 2023
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Manager

Relationship, Relationship

AGS Health's ramp-up plan was great. The firm is very easy, organized, and communicative. I don’t...

Dec 2023
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VP/Other Executive

Value, Value

The way AGS Health is reimbursed by us is on a per-chart basis, so they get a fee for whatever they...

Dec 2023
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VP/Other Executive

Relationship, Relationship

I have such positive things to say about my offshore team from AGS Health from a coding perspective....

Dec 2023
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VP/Other Executive

Relationship, Relationship

I have had the same client manager from AGS Health for as long as I have been around, and they are...

Dec 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

We started using AGS Health to supplement our inpatient coding. I am not sure of the exact...

Dec 2023
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VP/Other Executive

Value

The auditing process in outsourced coding takes a bit longer, and we are still in a learn-and-grow...

Dec 2023
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VP/Other Executive

Value, Value

Given that AGS Health has a new flat rate, there is a lot more data required to show the effective...

Dec 2023
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VP/Other Executive

Loyalty, Loyalty

I don't see us switching models right now. The firm fits within our budget and has been a true...

Dec 2023
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VP/Other Executive

Relationship, Relationship

Clients of AGS Health have to be prepared. There is a rigor to AGS Health, so clients have to have...

Dec 2023
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Director

Relationship, Services, Services

We have a coding team that checks the accounts of all the coders, internal or not. When AGS Health...

Nov 2023
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Director

Relationship, Relationship, Operations

AGS Health really tries to put a strategic plan together. I like that they have a ramp-up process,...

Nov 2023
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Director

Relationship, Relationship, Operations, Operations

AGS Health is currently training a coder to code certain accounts that we do not have contract help...

Nov 2023
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Director

Operations, Operations

The coders from AGS Health help to reduce our pain points in the outpatient area, and the firm has...

Nov 2023
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Director

Value, Value

AGS Health's method of charging per chart is a great system that ensures that we only pay for the...

Nov 2023
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Director

Relationship, Relationship

We already use two other companies for outsourcing because AGS Health came on later. Because we...

Nov 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

AGS Health has a high turnover rate; they regularly request that we set up new users. I'm not...

Nov 2023
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VP/Other Executive

Value, Value

It is hard to say whether I would go with AGS Health again. They don't tell us anything that we...

Nov 2023
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VP/Other Executive

Value, Value

AGS Health’s fee schedule is by chart. The only other way I know offshore companies to charge is by...

Nov 2023
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VP/Other Executive

Relationship, Relationship

There is a gap in AGS Health’s quality and productivity because of turnover. We have done a process...

Nov 2023
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VP/Other Executive

Services, Services

AGS Health’s definition of quality does not necessarily match mine. Their definition of the accuracy...

Nov 2023
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VP/Other Executive

Services, Services, Value, Value

With coding, compliance comes in front of everything else. Quality is tied into that, but compliance...

Oct 2023
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VP/Other Executive

Services, Services

There are several coding companies I'm very familiar with that essentially advertise upcoding. They...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

When I ask the firm to do things, they do them. There are some areas I would like to see them be a...

Oct 2023
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VP/Other Executive

Value, Value

We have to pay for long-term strategic experts, and that is not something we want to pay for, so we...

Oct 2023
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VP/Other Executive

Relationship, Relationship

The AGS Health executive we work with is excellent. However, we get what we pay for. If a group of...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services

AGS Health is very conscientious about cost and open to feedback. There are opportunities,...

Oct 2023
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VP/Other Executive

Relationship, Relationship

AGS Health’s leadership team is excellent. Some individuals need a little more work than others, but...

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

As an organization, AGS Health does keep current in the industry. They have resources in many areas...

Oct 2023
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VP/Other Executive

Relationship, Relationship

We have met with AGS Health’s senior leadership on a couple of things, and they are very invested in...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services

AGS Health has a solid quality plan. They communicated very well the ramp-up phase of a project....

Oct 2023
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VP/Other Executive

Operations

The metrics and things from AGS Health that are most important to us are the quality of the work and...

Oct 2023
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Manager

Relationship

The firm has a lot of turnover. I know things happen, but one day, the firm has a team member...

Oct 2023
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Manager

Relationship, Services

I like AGS Health’s communication. I like that the firm's coders are flexible and cross trained.

Oct 2023
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VP/Other Executive

Loyalty, Loyalty, Relationship, Relationship

We don't feel it when AGS Health has turnover because they have a lot of backup coders on our...

Oct 2023
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VP/Other Executive

Services, Services

The ramp-up is always tough. Every time we add something to the work, we have to ramp up, and there...

Oct 2023
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VP/Other Executive

Value, Value

We set up our contract with AGS Health on a price-per-volume basis, and we do a really good job in...

Oct 2023
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VP/Other Executive

Relationship, Relationship

In a coding-related model, we are usually looking at quality and turnaround time, and those are...

Oct 2023
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VP/Other Executive

Relationship, Relationship

The quality of AGS Health's service is good, but we go through about three layers of folks before we...

Oct 2023
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VP/Other Executive

Relationship, Relationship

I don't know that AGS Health brings any more strategy than what we already know, but they are really...

Oct 2023
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VP/Other Executive

Relationship, Relationship

AGS Health executes actually quite well. Initially, there were times when we were ramping up with...

Oct 2023
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VP/Other Executive

Relationship, Relationship

AGS Health's executive involvement is very good. We have regular business reviews, and members of...

Oct 2023
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VP/Other Executive

Relationship, Relationship

AGS Health's outsourced coding service has been working as planned. We decided to partner with AGS...

Oct 2023
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Manager

Services, Services

Recently, I have seen a lot of focus on education from AGS Health, and that has really helped...

Oct 2023
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Manager

Relationship, Relationship, Services

Sometimes AGS Health gets inundated by the volume of work ahead of them, and I would recommend that...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

In some of the initiatives and things that we would like AGS Health to do for us, we are hamstrung...

Oct 2023
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VP/Other Executive

Relationship, Relationship

We have found AGS Health to be nothing but agreeable. AGS Health may push back on certain things,...

Oct 2023
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Manager

Relationship, Relationship

I have been working with the firm for years, and they have grown a lot with regard to their...

Oct 2023
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Manager

Services, Value

Most of the time, AGS Health exceeds our expectations, especially in work queue management. The...

Oct 2023
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Director

Relationship, Relationship

AGS Health has been with us for many years now, and we have had a good partnership with them. The...

Sep 2023
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Director

Relationship, Relationship

We had a problem with the quality that AGS Health was providing at a point, but they fixed things...

Sep 2023
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Director

Relationship, Relationship, Services

AGS Health has changed my outlook on overseas outsourcing. Before them, I was never an overseas...

Sep 2023
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Director

Relationship, Relationship

There are times when AGS Health has substantial turnover. For example, they recently had a few...

Sep 2023
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Director

Relationship, Relationship

AGS Health goes above and beyond in terms of communication. They are located offshore, so there is a...

Sep 2023
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Manager

Relationship, Relationship, Operations, Operations

AGS Health is very professional and very willing to accomplish any guidelines we give them. We are...

Sep 2023
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Manager

Relationship, Relationship

The firm exceeds expectations. If we have any hiccups, the firm can very quickly coordinate all of...

Sep 2023
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Director

Relationship, Relationship, Services, Services

AGS Health is extremely easy to work with. I have worked with many different offshore vendors, and...

Sep 2023
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Director

Relationship, Relationship, Services, Services

The offshore team does things very black and white, but coding is not always black and white. So I...

Sep 2023
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Director

Relationship, Relationship

AGS Health doesn’t exceed expectations, but they meet them. One of the things that have gone well is...

Sep 2023
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Director

Relationship, Relationship

I would tell anyone looking at AGS Health and looking to outsource overseas about AGS Health’s...

Sep 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We are hoping to hire more direct onshore resources to some extent just because of the hiring...

Sep 2023
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Director

Relationship, Relationship

AGS Health consistently meets expectations. They are very responsive from a partnership perspective....

Sep 2023
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Director

Relationship, Relationship

AGS Health’s inpatient coding denial recruitment isn’t sufficient. We continue to ask for resources...

Sep 2023
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Manager

Relationship, Relationship

The firm has a really good team. The staff and whoever is in charge are very helpful. The main...

Sep 2023
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Manager

Relationship, Relationship

The main person from the firm is not very present like the person before was. The person before was...

Sep 2023
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Manager

Value, Value

We had a moment when we had to recruit some coders from another country, and the fee for that was...

Sep 2023
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Manager

Loyalty, Loyalty, Relationship, Relationship

We have worked with other partners over the years, and we have seen that the firms offshore have...

Sep 2023
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Manager

Relationship, Operations

We have a set pricing structure with AGS Health, and we don’t feel like anything in that pricing...

Sep 2023
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Manager

Relationship, Relationship

We don’t really have any recommendations for improvement as far as the firm's leadership team,...

Sep 2023
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Manager

Relationship, Relationship

AGS Health's upper leaders are really phenomenal, and that is a very core reason why we have such a...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS Health always has coders on the bench who are ready to go, so there have been no problems with...

Sep 2023
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Manager

Relationship, Relationship

We would absolutely hire AGS Health again. We have a very good working relationship with their team....

Sep 2023
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VP/Other Executive

Services, Services, Value, Value

AGS Health’s coding quality has been top notch. When coding is on target, that means we are billing...

Sep 2023
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Manager

Relationship, Relationship

The two most notable things about AGS Health are that they are very proactive and that they are...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS Health is very responsive and reactive, but they do not drive outcomes. They don't necessarily...

Sep 2023
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VP/Other Executive

Relationship, Relationship

The coder turnover is pretty low. Also, AGS Health does a really good job of managing coder...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations

We brought on a team of inpatient coders, and they have been great. I have heard nothing but good...

Sep 2023
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VP/Other Executive

Relationship, Relationship

The firm’s core strength is their flexibility. AGS Health is very willing to do anything that we can...

Sep 2023
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VP/Other Executive

Relationship, Relationship

Our contact at AGS Health is super engaged, but I don’t even know who the firm's executive leaders are....

Sep 2023
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Manager

Relationship

AGS Health's services meet our expectations. The firm can identify the level of care and keep up...

Sep 2023
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Director

Relationship, Relationship

AGS Health is very engaged. Their turnaround time for responses and collaboration is better than...

Sep 2023
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Director

Loyalty, Loyalty, Services, Services

One of the things we absolutely love about AGS Health but are not ready to adopt yet is the...

Sep 2023
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Director

Relationship, Relationship

We use people in different time zones, and that is normal for state-sized services. The firm tries...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS Health can staff up promptly to meet our growth and scalability needs. They are consistent and...

Sep 2023
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VP/Other Executive

Value, Value

In terms of improvement, I suggest AGS Health look at their pricing, but that is the pricing game.

Sep 2023
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Director

Relationship, Relationship

AGS Health has been extremely helpful with the necessary deliverables to ensure that our...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

The firm's leadership makes the program a success as well as their high level of internal auditing....

Sep 2023
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Director

Relationship, Relationship

AGS Health’s greatest strengths are that they understand our business needs and they have the...

Sep 2023
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Director

Relationship, Relationship, Services, Services

The greatest challenge is that when volumes fluctuate, AGS Health has limitations with ramping up to...

Sep 2023
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Director

Relationship, Relationship

An urgency around turnaround time is not necessarily present with AGS Health. For example, once a...

Sep 2023
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Director

Relationship, Relationship, Operations

Sometimes AGS Health will give me timelines that they are not able to pull through on. There have...

Sep 2023
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VP/Other Executive

Services

The firm provides excellent service for ED coding.

Sep 2023
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Manager

Services, Services, Services

I would like to see AGS Health's coding managers communicate a little more with the coders...

Jul 2023
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Manager

Relationship, Services

We hired AGS Health to take on all our inpatient coding. They are keeping us where we need to be,...

Jul 2023
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Manager

Relationship, Relationship, Relationship

There is communication with the executives and the coding managers at AGS Health. We have gotten...

Jul 2023
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Manager

Relationship, Relationship, Relationship

AGS Health’s greatest strength is their knowledge of coding. I am sure offshore coding may look a...

Jul 2023
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Manager

Relationship, Relationship

We get coders going, and then the firm pulls them off our projects and moves them. The quality of...

Jul 2023
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Manager

Relationship, Relationship

Working with AGS Health is sometimes too much work for our team. The firm's accounts can't be...

Jul 2023
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Manager

Value, Value

The firm has been gracious, understanding, and accommodating about charges. Their services are...

Jul 2023
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Manager

Relationship, Relationship

AGS Health's people are honest, diligent, and very nice, but there is sometimes a language barrier....

Jul 2023
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Manager

Relationship, Relationship

Executives from the firm are present in a lot of meetings. They redirect some of our questions or...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Services, Services, Services

I look for trends. The people that are doing the work for us are in the weeds, so I need them to...

Jul 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value

We are planning on staying with AGS Health because they are awesome. We use them not only because...

Jul 2023
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Director

Relationship, Relationship, Relationship

We have had very little turnover at AGS Health. With any turnover that we have had, AGS Health has...

Jul 2023
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Director

Relationship, Relationship, Operations, Services

The support the firm gives us is great. They do everything for our specialty. They log in to our EMR...

Jul 2023
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Director

Value, Value, Value

Our AGS Health invoice is based on what we have negotiated with them. In our regular meetings, I...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services

AGS Health is great in terms of listening to why we wanted to bring them on and actually helping us...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm’s people are just awesome. When there is an issue and we need something solved, they are on...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm made it clear that when we are working, their coders are asleep, and vice versa. We need...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm has exceeded our expectations with the partnership. We really value what they do to...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

One of the firm’s greatest weaknesses is their process. They put data that they see into our system,...

Jun 2023
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Director

Relationship, Relationship, Relationship

The communication from the firm’s staff needs to be more clear and concise. I have had to adapt to a...

Jun 2023
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Director

Relationship, Relationship, Relationship

The only issue I have had with the firm was when they got behind and didn't have a plan to catch up....

Jun 2023
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Director

Relationship, Relationship, Relationship

Some of the firm’s biggest strengths are their management's involvement and how they are aware of...

Jun 2023
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Director

Relationship, Relationship, Relationship

AGS Health’s turnover is a lot higher than I would expect. They probably have new employees at least...

Jun 2023
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Director

Relationship, Relationship, Relationship

AGS Health has helped keep our deadlines caught up. The best qualities of the consultants from AGS...

Jun 2023
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Director

Value, Value, Value

For everything AGS Health does, there is a charge. It is like their product is à la carte. Some...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

I have had the same coders from AGS Health since I have been with my organization. To my knowledge,...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

There are times when I see differences in opinion or different interpretations of what the firm is...

Jun 2023
||
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Director

Relationship, Relationship, Relationship

AGS Health does a very good job at what they do and is very technically knowledgeable. Before my...

Jun 2023
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Manager

Relationship, Relationship, Relationship

The firm is very responsive to corrective feedback. With our industry and how wide we are, we make a...

Apr 2023
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Manager

Relationship, Relationship, Relationship

We have regular meetings with the firm, and they bring us reports to show their performance. The...

Apr 2023
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Manager

Relationship, Relationship, Relationship

Executive involvement from ASG Health was a lot tighter and more involved during the beginning of...

Apr 2023
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Manager

Loyalty, Loyalty, Loyalty

The pricing element of ASG Health is really fair. They are working well with us as we are growing,...

Apr 2023
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