AGS Health Outsourced Coding Commentary
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Subject Expert
Connor Northrup
Associate Engagement Partner
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User Commentary
Loyalty, Operations
I need AGS Health to use our technology for quality auditing and things like that, but I do not need...
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Relationship, Operations
With AGS Health, there are some challenges with quality, but I think that is how it goes with any...
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Relationship, Operations
The good thing is that in some of our service lines, AGS Health has been consistent with their...
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Operations, Services
AGS Health is very responsive. Even though it can be hard to connect at times, when we do, they are...
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Relationship, Services
The biggest barriers with AGS Health are time zones and communication. Because of time-zone...
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Relationship, Operations
AGS Health meets expectations, but I don't know that they exceed expectations. An area I would like...
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Relationship
I like AGS Health’s customer service. The customer service people address anything we need right...
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Loyalty, Relationship
When the end dates for our contracts come up for different coding firms and we discuss whether we...
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Value
AGS Health has been really good at avoiding charging for every little thing. We have our contracts,...
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Relationship, Services
Solving our problems is certainly where AGS Health excels. They are very friendly and easy to work...
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Relationship, Operations, Services
If AGS Health is not meeting a standard, maybe because they have new coders coming on, they work on...
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Relationship, Operations
We have been using offshore resources for a long time. Obviously, there is a cost benefit to doing...
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Relationship
I love AGS Health’s executive team; they work really hard. The firm has made a lot of strides and...
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Services
AGS Health’s offshoring of outsourced coding services is slightly positive because of the time and...
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Relationship
AGS Health is very easy to communicate with. Even when there are potential language or communication...
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Operations, Services, Value
When we had a special project where we had a lot of charts to code pretty fast, AGS Health stepped...
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Relationship
AGS Health is a wonderful group to work with. I really appreciate AGS Health’s kindness and their...
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Services, Value
The fast turnaround time for coding is very important because our physicians need to get the proper...
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Relationship
I have been having a really good experience with AGS Health. What stands out is that if we bring up...
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Relationship, Operations, Services
Things change from time to time, but at present, AGS Health consistently exceeds my expectations....
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Relationship
The people that we are involved with during an AGS Health call are pretty much the firm's leaders...
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Value
AGS Health is one of the most affordable vendors that we have currently. From an ROI perspective, I...
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Relationship, Services
There is a little room for improvement with AGS Health’s staff, but they are getting better....
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Relationship
My sentiment toward offshoring is highly positive with AGS Health specifically. They have been doing...
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Relationship
I would rate AGS Health’s strategic ability top of the scale. AGS Health is very open to our...
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Relationship
There are areas where AGS Health could improve, such as the communication piece. The firm's response...
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Relationship, Operations, Services
AGS Health has very robust education, and they use technologies to help them create rules. If we...
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Relationship
When we present any type of issue or any goals for our organization, AGS Health really strives to...
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Relationship, Services
I’m not sure offshore coding is the best thing ever, but it definitely has its perks. For one, the...
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Relationship
Our AGS Health coders tend to have a lot of unexpected absences. They do make up their hours, but it...
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Relationship
AGS Health is pretty productive. A lot of people get scared of offshoring, but with AGS Health, they...
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Value
The volume is high in the coding world, so we are never going to have perfect coding. However, I...
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Relationship
When I gave AGS Health a timeline to get something implemented, they were able to deliver on it. The...
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Relationship, Operations
AGS Health demonstrates a strength of partnership, and they really tried hard to execute. We had...
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Relationship, Operations, Services
The positive things that we experienced with AGS Health are that we had a more stable experience...
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Operations
We utilized AGS Health's coders across multiple areas, and our experience has varied significantly...
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Operations
We have had some challenges with AGS Health. Some of the challenges we encountered were with their...
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Relationship, Operations
AGS Health isn’t as much of a subject matter expert as I thought they should be. They definitely...
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Relationship, Operations
I had a really rocky start with AGS Health, but they have definitely vastly improved. They recently...
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Relationship, Operations, Services
AGS Health is very responsive. They don't just do things. Some firms have people who just do things;...
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Relationship, Services
AGS Health is very helpful; if we tell them our needs or what is happening, they try to deploy...
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Value
AGS Health does not charge us for new solutions, and if anything, we have gotten some value savings...
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Relationship
We have a highly positive sentiment toward our AGS Health offshore resources. Our AGS Health account...
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Operations, Services, Value
I feel like we are training AGS Health’s coders because we keep finding issues. Sometimes the same...
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Operations
The firm’s technology is very important because without that technology, we can't get productivity,...
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Loyalty, Value
I would probably hire AGS Health again. So far, they have kept their promises. As far as I'm aware,...
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Operations, Services
I see problems with AGS Health’s coders. They have different skill sets. We consistently find errors...
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Operations, Value
The offshoring of outsourced coding services is good. AGS Health is very accommodating with price...
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Operations, Services
AGS Health could be less black-and-white. It is very hard for them to grasp how visits are case by...
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Loyalty, Operations, Services, Value
AGS Health is a great team. We are a pretty big group, and they are on it. We have a quick...
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Operations
AGS Health was open to multiple contracting rate types. I wanted a by-the-record contract because...
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Relationship, Value
With AGS Health, this is the first time we have ever done ongoing coding work where we are giving...
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Loyalty, Value
We don't have any intention of not using AGS Health. There is no alternative to AGS Health. I would...
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Relationship
AGS Health rates very highly for their executive involvement. They aren’t that small, but they feel...
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Relationship, Operations, Services
To help an organization successfully utilize AGS Health in their revenue cycle, I would tell them to...
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Operations, Services
The AGS Health's coders seem to be pretty flexible as long as we give them training. They also take...
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Relationship, Operations
We have worked with several people in the time I have worked with AGS Health, but they have all been...
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Relationship, Operations, Services
Some drawbacks of using offshore coders are the language barrier and the difference in time zones....
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Relationship, Services, Value
We use offshore coders from AGS Health because we get better rates when we use them. They also help...
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Relationship
AGS Health brings some pretty good knowledge to the table. They know how to interpret guidelines,...
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Relationship, Operations
Before we were using AGS Health, offshoring was horrible because I moved from one offshore company...
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Relationship
There are things that come up here and there, and I feel like we have great communication with AGS...
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Relationship
I have a positive outlook on outsourced coding services. The only issue I have is that because AGS...
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Services
There are two areas of improvement that I look at a lot. I do have someone from AGS Health I can...
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Relationship, Operations
AGS Health is willing to help out wherever we need them to. We just have to tell them what the...
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Value
The tangible outcomes we have achieved with AGS Health include improved accuracy and better...
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Relationship
With AGS Health, we have an overall high-level contract. AGS Health is like our account manager.
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Loyalty, Relationship, Operations
Most of the time, we are driving strategies for AGS Health. With the things that we strategize about...
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Relationship
AGS Health consistently exceeds our expectations. We had an error, and the communication was poor. I...
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Relationship, Operations
Our revenue cycle team already had a relationship with AGS Health before coding became involved....
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Relationship
Offshoring with AGS Health has been very positive. Initially, when the firm started with us, we had...
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Value
AGS Health provides other services for us, not just coding. There is some charging for every little...
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Loyalty, Relationship
AGS Health is a strong partner with us. Their solutions are very integrated. We have met with the...
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Services
What we found with AGS Health is that they have been able to augment where our systems may have been...
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Value
We don't have any plans to let AGS Health go or anything like that yet. They actually work really...
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Relationship
For offshore coding, I would definitely recommend AGS Health to others. They go above and beyond...
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Relationship
I have never seen a company go above and beyond for the client like AGS Health does, but AGS Health...
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Relationship
AGS Health’s executive involvement is very good. AGS Health is very transparent with us. We...
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Loyalty, Relationship
AGS Health really works well with us to drive outcomes, but they still have opportunities for...
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Loyalty, Services
I went to a conference recently where AGS Health was showcasing a lot of AI options for not only...
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Services
My sentiment toward offshoring was highly negative before I started working with AGS Health. I'm not...
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Relationship
We struggle a little with the language barrier of AGS Health’s staff and consultants, but they are...
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Relationship
With some of the coding work we did with AGS Health, we didn't know what we didn't know. Based on...
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Relationship
AGS Health’s quality is excellent. They are transparent with their audits. They are extremely...
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Relationship, Operations
AGS Health is a good backup for our coders and staff members because it can be hard to staff some of...
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Relationship, Operations, Services
AGS Health’s quality doesn't exceed the expectations that we had, but they are getting better. Their...
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Relationship, Operations
AGS Health is in our queue, and their process overlaps ours to the point that some accounts don't...
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Relationship, Operations
AGS Health had some turnover at first due to their people being in a different country. I wouldn’t...
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Relationship
AGS Health has learned lessons from their other clients that they don't necessarily share across the...
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Relationship
The coding service from AGS Health is almost a little more siloed than our other service from the...
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Relationship
I have a slightly positive sentiment toward offshoring because the resources are readily available....
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Operations, Services
We are outsourcing multiple service lines to AGS Health. With some of the quality issues that we...
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Services
My sentiment toward the offshoring of outsourced coding is slightly positive. I'm not going to say...
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Commentary Summary
Comment Type Breakout