AGS Health Outsourced Coding Commentary

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I wish I could find somebody who had all the perfect coders, but we don't have perfect coders...

AGS Health provides us with a lot of information, including daily productivity reports. They have...

I'm extremely satisfied with the leadership at AGS Health. Whenever we ask for overtime or...

AGS Health does a good job of driving outcomes. If we tell them there's a problem or identify a...

If someone were considering working with AGS Health, I would definitely tell them that a lot of what...

We went through our implementation phase, and it was completed a while ago, but the engagement is...

My sentiment toward AGS Health's offshore coding services is highly positive. When we went live with...

Overall, AGS Health has been highly successful in managing coding volumes and has been a tremendous...

We were skeptical about using offshore coding, just for all the reasons that everybody usually is....

I feel highly positive about offshoring because of our experience with AGS Health. They have been...

We had some hesitation in the very beginning about having coding performed offshore by AGS Health,...

As far as I know, AGS Health is part of our long-term plans. We have spent a lot of money setting up...

AGS Health is very professional, and because of the technology involved, we know exactly what edits...

The AGS Health people I work with are amazing. They are very attentive; they solve any problems I...

There are some changes we've made with AGS Health to try to get our query response time quicker. We...

Our AGS Health point of contact is great. We have regular calls with them.

AGS Health is really easy to work with. When we need coders, they're very quick to have candidates...

AGS Health is very good about communicating with us. We have regular meetings with them. They like...

We give AGS Health's offshore coders kind of the lower-skilled work just for quality reasons. We...

The number-one priority is security. Since AGS Health is offshore, we want to make sure we have...

We have regular meetings with AGS Health. The firm is accommodating to us in terms of time zones,...

AGS Health is a very good partner. Even with the time difference, we do hold regular calls with...

We code so many encounters a month, and AGS Health has so many coders. We just have to make sure all...

There are certain regulations around on-site and offshore coding. We have certain states that do not...

AGS Health is really the only coding firm we have worked with. We have a really good relationship...

We hold AGS Health to a certain accuracy percentage, and they have maintained it. They are...

Our account manager with AGS Health is always responsive. They brought back computer-assisted...

Our relationship is positive; I've worked with the firm for so many years. I don't have any...

I want better feedback with all new transitions. As we've moved our book of business to AGS Health...

The weaknesses are in follow-through, communication, and ownership of requests or projects. We want...

I think having a designated person to ensure that things are being reconciled, that follow-through...

We had a dedicated person, but then they were out, so we got someone else. We got multiple people,...

We’re having a regular call with our onshore person now, and we’ve had standing meetings before, but...

If we could get a designated point person or somebody to be the bridge and take ownership, it would...

AGS Health's implementation process is very thorough. Their coders are highly knowledgeable. The...

When we calculate E/M codes and the pro fee charges we bill for, AGS Health has a tool that...

We liked that AGS Health offered both AI and human coding and that the system could configure...

Very few vendors could support the combination of capabilities we needed around data and risk. They...

AGS Health is open, and they understand, but it would have been better to have had an account...

AGS Health is great to work with. They're open to feedback. Anytime I call out any kind of coding...

One of the factors was that we had to have a vendor that would be open to a third-party compliance...

We have good communication with AGS Health's teams. They are very responsive, and they're able to...

We like the cost efficacy of outsourcing and the talent pipeline. Sometimes the skill level is not...

We struggle with the coding of more complex claims. We have not been able to quite hit our...

We've been using AGS Health for a number of years. We've had good service. I am thankful for the...

The communication barrier is not a big enough barrier that it would warrant a low rating. I do think...

In the compliance world, AGS Health is helping us meet the needs that we have currently. The AGS...

I don't want this to be perceived as targeted. Often we're engaging with the outsourced individuals,...

Things always come up between submitting files for audits. If I've missed a month logging in, I...

I submitted a support ticket thinking it was going directly to IT to open a ticket. The next...

From a business standpoint, offshoring allows us to achieve a lot more. For perspective, the prior...

We've partnered with AGS Health to conduct our retrospective audits for a number of years. We value...

AGS Health could improve their client IT support. Audit information is shared with AGS Health via...

The main AGS Health line is a voicemail box that goes nowhere. I don't like feeling like I'm on a...

AGS Health's leadership team does not respond. We find errors, and we send them back to AGS Health....

If AGS Health just altered their approach, demonstrated the value of the relationship, and then...

My sentiment toward AGS Health’s offshoring is slightly negative, and it has a lot to do with their...

AGS Health needs better remediation, more follow-through, and a demonstrable approach toward...

My opinion of offshoring outsourced coding services was highly negative at first, but after working...

I just love AGS Health’s account management. They take all the feedback that I provide them and get...

One thing I love about AGS Health is that if somebody is out sick or on an extended vacation, their...

The ultimate goal is always to be caught up when it comes to the first of the month. We’d like to...

At the beginning of this project, because of some customs issues in India, it took some time to get...

In the beginning, AGS Health's account management was different. Now, it's the quality auditors and...

I would say my sentiment toward AGS Health's offshoring is slightly negative. There's a 12-hour time...

Things have been much slower than anticipated, but we did know going into this that AGS Health...

I would say AGS Health has met our expectations. I don't think they've missed them. The firm has...

AGS Health is fine from a production perspective. We haven't had any issues recently. But from a...

We're paying AGS Health per chart, and we're monitoring quality. As long as that's there, I don't...

AGS Health is very collaborative. They want a true partnership, and they'll basically acquiesce to...

AGS Health is a little smaller than other firms we work with in terms of their part of our business,...

Everything is going well with AGS Health. They are very collaborative and supportive when we need...

Everything is great with AGS Health. We have a performance plan that they follow to ensure that they...

On the surface, there are huge savings with offshore coding firms like AGS Health, but when we start...

I've never been positive about offshoring, but with AGS Health, they go above and beyond more than...

We are still working with AGS Health, and they have progressed and are offering what they’re calling...

There's a lot that can be outsourced, so it's actually cheaper to outsource to AGS Health than to...

The one thing AGS Health could do better for their clients is look for trends and big wins when...

I worked with AGS Health at a different organization. When I came to this organization, we were...

If I were talking with someone about AGS Health and they were looking for someone to take on coding,...

We have a fabulous leadership team with AGS Health. They do an amazing job. We have a lot of...

In terms of quality of staff, I would give AGS Health's leadership the highest score, but the...

Sometimes we get a little bit of push from the firm around what they would want us to do and...

I would absolutely engage with AGS Health again. They've been wonderful. We've given them some...

Language barriers are always a challenge with offshoring. The time difference is also a challenge....

We have a wonderful account executive. They have been wonderful with us, and they are very much...

I'm not jumping ship. I'm keeping AGS Health. I like them.

Especially within the medical record, we ask whether things translate cleanly to offshore coding....

When we were selecting an outsourced coding firm, the firm's technology played into the decision,...

Where AGS Health could improve is in the alignment of the leadership structure between their onshore...

We just did an RFP, and we are moving the majority of our coding services to another firm. We...

AGS Health has barely met expectations. It's taken a lot to get them to meet expectations. Before,...

My advice to others working with the firm is to have a clear understanding and be aware of all the...

The firm could be better at follow-up. There have been a couple of times when we've asked for...

We've had some issues, but the firm has been very responsive to the problems. They have been good at...

AGS Health was our first global supplier. I think everyone was apprehensive because all they had...

There's quite a bit of staff turnover in the market. When we were evaluating AGS Health, their...

AGS Health is certainly very capable. But, depending on our needs, they may have to secure...

AGS Health has very good communication, and that is often a concern for organizations working with a...

Offshoring helps address the shortage of domestic coders by providing access to skilled workers who...

We partnered with AGS Health to help stand up their computer-assisted coding application within our...

More often than not, when people ask about AGS Health, the question isn't whether AGS Health can do...

AGS Health is cheaper than onshore domestic resources. They do a great job.

AGS Health does a great job of keeping tabs on our work through daily reports and moving resources...

AGS Health has been able to handle high volumes well. We can direct them to focus on the areas with...

AGS Health demonstrates that they have our long-term interests in mind. They're constantly checking...

AGS Health's consultants are very receptive. If AGS Health makes a mistake, they go through it,...

AGS Health is very responsive. We have a stateside representative, and anytime I have questions or...

Our sentiment toward the outsourced team is highly positive. The offshore resources are very...

AGS Health's staff and consultants are very responsive. The coding quality could sometimes be a...

AGS Health measures quality, and that helps us stay compliant and out of the eyes of the OIG. As a...

I partnered with AGS Health because I was getting many denials since our physicians were doing their...

I appreciate the people we work with at AGS Health. There is one person who touches base, comes in,...

AGS Health understands the need, and they do proactively share industry best practices. They are...

The per-chart rate that AGS Health charges is pretty reasonable.

Our goal is to have in-house coding. We used to have several vendors for outpatient coding, and now...

AGS Health is a good firm, and their leadership and their collaboration with our team are just spot...

AGS Health’s technology and their knowledge of it is pretty good. They pretty much keep up with us....

There is a bit of a language barrier with the offshore workers interpreting some of our records a...

I need AGS Health to use our technology for quality auditing and things like that, but I do not need...

With AGS Health, there are some challenges with quality, but I think that is how it goes with any...

The good thing is that in some of our service lines, AGS Health has been consistent with their...

AGS Health is very responsive. Even though it can be hard to connect at times, when we do, they are...

The biggest barriers with AGS Health are time zones and communication. Because of time-zone...

AGS Health meets expectations, but I don't know that they exceed expectations. An area I would like...

I like AGS Health’s customer service. The customer service people address anything we need right...

When the end dates for our contracts come up for different coding firms and we discuss whether we...

AGS Health has been really good at avoiding charging for every little thing. We have our contracts,...

Solving our problems is certainly where AGS Health excels. They are very friendly and easy to work...

If AGS Health is not meeting a standard, maybe because they have new coders coming on, they work on...

We have been using offshore resources for a long time. Obviously, there is a cost benefit to doing...

I love AGS Health’s executive team; they work really hard. The firm has made a lot of strides and...

AGS Health’s offshoring of outsourced coding services is slightly positive because of the time and...

AGS Health is very easy to communicate with. Even when there are potential language or communication...

When we had a special project where we had a lot of charts to code pretty fast, AGS Health stepped...

AGS Health is a wonderful group to work with. I really appreciate AGS Health’s kindness and their...

The fast turnaround time for coding is very important because our physicians need to get the proper...

I have been having a really good experience with AGS Health. What stands out is that if we bring up...

Things change from time to time, but at present, AGS Health consistently exceeds my expectations....

The people that we are involved with during an AGS Health call are pretty much the firm's leaders...

AGS Health is one of the most affordable vendors that we have currently. From an ROI perspective, I...

There is a little room for improvement with AGS Health’s staff, but they are getting better....

My sentiment toward offshoring is highly positive with AGS Health specifically. They have been doing...

I would rate AGS Health’s strategic ability top of the scale. AGS Health is very open to our...

There are areas where AGS Health could improve, such as the communication piece. The firm's response...

AGS Health has very robust education, and they use technologies to help them create rules. If we...

When we present any type of issue or any goals for our organization, AGS Health really strives to...

I’m not sure offshore coding is the best thing ever, but it definitely has its perks. For one, the...

Our AGS Health coders tend to have a lot of unexpected absences. They do make up their hours, but it...

AGS Health is pretty productive. A lot of people get scared of offshoring, but with AGS Health, they...

The volume is high in the coding world, so we are never going to have perfect coding. However, I...

When I gave AGS Health a timeline to get something implemented, they were able to deliver on it. The...