AGS Health Outsourced Coding
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Mac Boyter
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User Commentary

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Manager

Relationship

AGS Health's services meet our expectations. The firm can identify the level of care and keep up...

Sep 2023
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Director

Relationship, Relationship

AGS Health is very engaged. Their turnaround time for responses and collaboration is better than...

Sep 2023
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Director

Loyalty, Loyalty, Services, Services

One of the things we absolutely love about AGS Health but are not ready to adopt yet is the...

Sep 2023
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Director

Relationship, Relationship

We use people in different time zones, and that is normal for state-sized services. The firm tries...

Sep 2023
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VP/Other Executive

Relationship, Relationship

AGS Health can staff up promptly to meet our growth and scalability needs. They are consistent and...

Sep 2023
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VP/Other Executive

Value, Value

In terms of improvement, I suggest AGS Health look at their pricing, but that is the pricing game.

Sep 2023
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Director

Relationship, Relationship

AGS Health has been extremely helpful with the necessary deliverables to ensure that our...

Sep 2023
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VP/Other Executive

Relationship, Relationship, Services, Services

The firm's leadership makes the program a success as well as their high level of internal auditing....

Sep 2023
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Director

Relationship, Relationship

AGS Health’s greatest strengths are that they understand our business needs and they have the...

Sep 2023
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Director

Relationship, Relationship, Services, Services

The greatest challenge is that when volumes fluctuate, AGS Health has limitations with ramping up to...

Sep 2023
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Director

Relationship, Relationship

An urgency around turnaround time is not necessarily present with AGS Health. For example, once a...

Sep 2023
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Director

Relationship, Relationship, Operations

Sometimes AGS Health will give me timelines that they are not able to pull through on. There have...

Sep 2023
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VP/Other Executive

Relationship, Services

The firm provides excellent service for ED coding.

Sep 2023
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Manager

Services, Services, Services

I would like to see AGS Health's coding managers communicate a little more with the coders...

Jul 2023
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Manager

Relationship, Services

We hired AGS Health to take on all our inpatient coding. They are keeping us where we need to be,...

Jul 2023
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Manager

Relationship, Relationship, Relationship

There is communication with the executives and the coding managers at AGS Health. We have gotten...

Jul 2023
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Manager

Relationship, Relationship, Relationship

AGS Health’s greatest strength is their knowledge of coding. I am sure offshore coding may look a...

Jul 2023
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Manager

Relationship, Relationship

We get coders going, and then the firm pulls them off our projects and moves them. The quality of...

Jul 2023
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Manager

Relationship, Relationship

Working with AGS Health is sometimes too much work for our team. The firm's accounts can't be...

Jul 2023
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Manager

Value, Value

The firm has been gracious, understanding, and accommodating about charges. Their services are...

Jul 2023
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Manager

Relationship, Relationship

AGS Health's people are honest, diligent, and very nice, but there is sometimes a language barrier....

Jul 2023
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Manager

Relationship, Relationship

Executives from the firm are present in a lot of meetings. They redirect some of our questions or...

Jul 2023
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Director

Relationship, Relationship, Relationship, Operations, Services, Services, Services

I look for trends. The people that are doing the work for us are in the weeds, so I need them to...

Jul 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value

We are planning on staying with AGS Health because they are awesome. We use them not only because...

Jul 2023
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Director

Relationship, Relationship, Relationship

We have had very little turnover at AGS Health. With any turnover that we have had, AGS Health has...

Jul 2023
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Director

Relationship, Relationship, Operations, Services

The support the firm gives us is great. They do everything for our specialty. They log in to our EMR...

Jul 2023
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Director

Value, Value, Value

Our AGS Health invoice is based on what we have negotiated with them. In our regular meetings, I...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services

AGS Health is great in terms of listening to why we wanted to bring them on and actually helping us...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm’s people are just awesome. When there is an issue and we need something solved, they are on...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm made it clear that when we are working, their coders are asleep, and vice versa. We need...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm has exceeded our expectations with the partnership. We really value what they do to...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

One of the firm’s greatest weaknesses is their process. They put data that they see into our system,...

Jun 2023
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Director

Relationship, Relationship, Relationship

The communication from the firm’s staff needs to be more clear and concise. I have had to adapt to a...

Jun 2023
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Director

Relationship, Relationship, Relationship

The only issue I have had with the firm was when they got behind and didn't have a plan to catch up....

Jun 2023
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Director

Relationship, Relationship, Relationship

Some of the firm’s biggest strengths are their management's involvement and how they are aware of...

Jun 2023
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Director

Relationship, Relationship, Relationship

AGS Health’s turnover is a lot higher than I would expect. They probably have new employees at least...

Jun 2023
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Director

Relationship, Relationship, Relationship

AGS Health has helped keep our deadlines caught up. The best qualities of the consultants from AGS...

Jun 2023
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Director

Value, Value, Value

For everything AGS Health does, there is a charge. It is like their product is à la carte. Some...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

I have had the same coders from AGS Health since I have been with my organization. To my knowledge,...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

There are times when I see differences in opinion or different interpretations of what the firm is...

Jun 2023
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Director

Relationship, Relationship, Relationship

AGS Health does a very good job at what they do and is very technically knowledgeable. Before my...

Jun 2023
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Manager

Relationship, Relationship, Relationship

The firm is very responsive to corrective feedback. With our industry and how wide we are, we make a...

Apr 2023
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Manager

Relationship, Relationship, Relationship

We have regular meetings with the firm, and they bring us reports to show their performance. The...

Apr 2023
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Manager

Relationship, Relationship, Relationship

Executive involvement from ASG Health was a lot tighter and more involved during the beginning of...

Apr 2023
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Manager

Loyalty, Loyalty, Loyalty

The pricing element of ASG Health is really fair. They are working well with us as we are growing,...

Apr 2023
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Manager

Relationship

AGS Health has always stood out by making sure that they have been performing internal quality...

Jan 2023
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Manager

Operations

We recently offloaded a large volume of our work to AGS Health, and that process was a good...

Jan 2023
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Manager

Loyalty, Operations

The firm can never prepare enough for transitions and onboarding. They still have work to do as they...

Jan 2023
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Director

Relationship, Services

AGS Health has a good foundation for coding. Throughout our experience with them, they have given us...

Jan 2023
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Director

Relationship

The biggest area of opportunity and growth for AGS Health is with their flexibility. To a degree,...

Jan 2023
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Director

Relationship, Operations

AGS Health is a good partner, and I would definitely recommend them. However, the caveat is that...

Jan 2023
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Manager

Relationship

We have certain resources from AGS Health that have done very well. They are in roles similar to...

Jan 2023
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Manager

Relationship

AGS Health owns the work they do for us. They are accountable. We have been fortunate because we...

Jan 2023
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Manager

Relationship

Communication is always an area where AGS Health can improve. They have worked hard to be...

Jan 2023
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Manager

Relationship

Because of the COVID-19 pandemic, a lot of AGS Health's workforce started working from home, and...

Jan 2023
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Manager

Loyalty

We selected AGS Health for several reasons. We were looking for some geographic dispersion, and AGS...

Jan 2023
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Director

Value

The costs of outsourcing with AGS Health are much lower than using domestic labor, and the firm does...

Nov 2022
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Director

Relationship

We have had a few staff turnovers with AGS Health over the years. Things are seamless unless we are...

Nov 2022
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Director

Relationship

We have a fairly good partnership with AGS Health. They are pretty responsive. The coders are...

Nov 2022
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Director

Relationship

I would recommend AGS Health. There is a learning process of getting the firm on board, and they...

Nov 2022
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Director

Relationship

AGS Health is meeting expectations but not exceeding them. We do have things that we have to correct....

Nov 2022
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Director

Relationship, Services

I have seen some recruits that really seem to know what they need to, and then there are others that...

Nov 2022
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Manager

Relationship, Services

For the most part, AGS Health meets our expectations. The firm's production is good on the...

Oct 2022
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Manager

Loyalty

We are going to try to dwindle down our use of AGS Health. The quality of things on the firm's...

Oct 2022
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Manager

Relationship

As soon as we ask AGS Health for something, they give it to us. They are very attentive. The...

Oct 2022
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Director

Relationship, Services

We have had some issues with our coding. Usually, we have a need for more clarity and understanding...

Oct 2022
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Director

Relationship, Services

When we get access requests to add new coders or deactivate users in our systems, the requests feel...

Oct 2022
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Director

Relationship

I like AGS Health’s responsiveness to questions and willingness to add additional specialties. As we...

Oct 2022
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Director

Relationship, Services

AGS Health has been consistent over the years, but with new coders, there have been some missteps in...

Oct 2022
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Director

Relationship, Operations

AGS Health has consistent turnover and continually has people in training. As the firm trains...

Oct 2022
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Director

Relationship

AGS Health is very good about replying, fixing things, and educating people. They are really...

Oct 2022
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Director

Services, Value

Compliance and quality are everything when it comes to coding, so the time spent on education and...

Oct 2022
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