AGS Health Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
AGS Health’s services have exceeded our expectations, but recently, we have started to have some...
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The coding services have been pretty well supported by AGS Health. The coding is always highly...
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The only issue we have with AGS Health is the language barrier between India and us. When we send a...
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AGS Health is responsive. They always have been willing to assist us in projects that have come up...
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AGS Health provides professional-fee coding services for us. We are looking to potentially expand...
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Whenever we interact with offshore resources, there are occasional issues. With other vendors that...
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AGS Health codes very well. We have high expectations, and they meet those expectations. They do a...
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We have a very positive relationship with AGS Health. We have a new primary contact, so there are...
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AGS Health manages everything well. Everything runs smoothly, and they are responsive.
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Staffing improvements would possibly increase my overall satisfaction with AGS Health. Staffing is a...
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AGS Health seems to want to operate using a very structured format, and that makes sense. They want...
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AGS Health doesn’t really do anything strategic from what they tell me. There has been an increase...
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Because of our situation, we grow rapidly. We can't predict that growth. A lot of the time, I am...
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The firm meets our expectations, and they are reliable, but I don’t think that they surpass our...
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The firm’s people have knowledge. However, I don’t know that that is always expressed. The coding...
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When an organization is working with offshore coders, the relationship should be two-way. The client...
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I have worked with our AGS Health account manager, but I have never met any of the firm's C-suite...
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AGS Health is very agile when we make requests. Our business is nuanced, but the vendor has still...
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I wish that AGS Health had their own coding platform. That would be great for us. However, I...
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AGS Health's operational management in terms of their delivery has been excellent. There have been...
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In general, AGS Health's performance has been very good. They are very good with feedback when we...
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We are charged an hourly fee. It has never been a cause of concern that AGS Health will charge us...
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AGS Health shares information, recommendations, and supporting documentation, and we meet with them...
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We are in the process of evaluating some other projects, and AGS Health is participating in the...
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Our internal team is faster than AGS Health. That may be because of the experience that they have....
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When we work with AGS Health, we don't have to escalate much, if anything. Their management people...
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Our relationship with AGS Health has taken a turn for the worse. Their service was always good, but...
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The vendor brought in a bunch of IT-related people from another company, and that concerns us...
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Some of the coders started out really strong in terms of accuracy, and we were really happy with...
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AGS Health does our coding. We are really proud of the progress we have made in coding and of the...
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We continue to refine the model to pressure our coding, and AGS Health is really strong at that. We...
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Some of the processes have a bit of ambiguity to them. The processes are not black and white; they...
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All the work AGS Health does for us is offshore. They do a fantastic job. We are really pleased. We...
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The coders are very well trained. AGS Health has people who are coders that are actually licensed...
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We tell AGS Health about anything that we find that we feel they could do better, and they do it....
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We chose AGS Health because my manager at the time had used them at their previous company and...
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When I think of the management of the coders, I think of the team in India. The management team in...
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AGS Health really doesn’t do anything strategically. We tell them when we have something strategic...
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AGS Health's coding quality is one of their strong points. They had strong leadership when we...
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