AGS Health Outsourced Coding Commentary
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
When we have issues with AGS Health, they are very responsive, and that is a positive. If I bring...
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Services, Value
The output of the final product doesn't consistently exceed my expectations. It is like we are on a...
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Relationship
The specific person we work with at AGS Health is very hands on, involved, and focused on...
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Services
The firm helps reduce pain points, but the results and the measurable outcomes are not where I...
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Relationship
I expect to see improvement from AGS Health. Given that we can specifically identify areas of...
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Relationship, Services
AGS Health gives us excellent results in the areas they code, including emergency medicine, hospital...
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Loyalty, Operations
Initially, when we chose AGS Health as our firm for outsourcing the majority of our outpatient...
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Relationship
AGS Health struggles with implementing changes that we want to see, and they struggle to maintain...
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Relationship
The AGS Health leadership team is spot on, and they are willing to support us however we need them...
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Relationship, Services
We had challenges getting AGS Health to pivot with us during the difficult times of transition to...
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Relationship, Services
We are now in a stable stage of the process and our relationship with AGS Health. Everything at this...
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Operations, Services
From my experience with the whole engagement, the biggest opportunity for AGS Health is making sure...
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Relationship, Relationship
AGS Health is decent. They are very receptive to feedback, so when we bring them an issue, they get...
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Relationship, Relationship
AGS Health does a great job of managing our work and ensuring we have the turnaround times we need....
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Relationship, Relationship
We have a couple of contacts from AGS Health that we work with in different areas, so we have a big...
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Relationship, Relationship, Operations, Operations
AGS Health is a firm that we have always had less reliability with in terms of retaining people. The...
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Relationship, Relationship
We have very poor client relations with AGS Health at this point. A few years ago, the client...
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Relationship, Relationship
Some of the firm’s people are exceptional. They are very intelligent and effective people.
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Operations, Operations, Services, Services
In the claim edits area, we have just been on a conveyor belt of training for the last several years...
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Relationship, Relationship, Operations, Operations
Initially, our issue was just a communication thing with AGS Health where we had to learn from each...
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Value, Value
AGS Health’s charges are fair. In contract negotiations, we always come to good agreements. The firm...
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Relationship, Relationship
AGS Health's ramp-up plan was great. The firm is very easy, organized, and communicative. I don’t...
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Value, Value
The way AGS Health is reimbursed by us is on a per-chart basis, so they get a fee for whatever they...
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Relationship, Relationship
I have such positive things to say about my offshore team from AGS Health from a coding perspective....
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Relationship, Relationship
I have had the same client manager from AGS Health for as long as I have been around, and they are...
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Relationship, Relationship, Services, Services
We started using AGS Health to supplement our inpatient coding. I am not sure of the exact...
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Value
The auditing process in outsourced coding takes a bit longer, and we are still in a learn-and-grow...
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Value, Value
Given that AGS Health has a new flat rate, there is a lot more data required to show the effective...
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Loyalty, Loyalty
I don't see us switching models right now. The firm fits within our budget and has been a true...
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Relationship, Relationship
Clients of AGS Health have to be prepared. There is a rigor to AGS Health, so clients have to have...
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Relationship, Services, Services
We have a coding team that checks the accounts of all the coders, internal or not. When AGS Health...
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Relationship, Relationship, Operations
AGS Health really tries to put a strategic plan together. I like that they have a ramp-up process,...
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Relationship, Relationship, Operations, Operations
AGS Health is currently training a coder to code certain accounts that we do not have contract help...
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Operations, Operations
The coders from AGS Health help to reduce our pain points in the outpatient area, and the firm has...
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Value, Value
AGS Health's method of charging per chart is a great system that ensures that we only pay for the...
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Relationship, Relationship
We already use two other companies for outsourcing because AGS Health came on later. Because we...
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Relationship, Relationship, Operations, Operations
AGS Health has a high turnover rate; they regularly request that we set up new users. I'm not...
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Value, Value
It is hard to say whether I would go with AGS Health again. They don't tell us anything that we...
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Value, Value
AGS Health’s fee schedule is by chart. The only other way I know offshore companies to charge is by...
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Relationship, Relationship
There is a gap in AGS Health’s quality and productivity because of turnover. We have done a process...
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Services, Services
AGS Health’s definition of quality does not necessarily match mine. Their definition of the accuracy...
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Services, Services, Value, Value
With coding, compliance comes in front of everything else. Quality is tied into that, but compliance...
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Services, Services
There are several coding companies I'm very familiar with that essentially advertise upcoding. They...
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Loyalty, Loyalty, Relationship, Relationship
When I ask the firm to do things, they do them. There are some areas I would like to see them be a...
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Value, Value
We have to pay for long-term strategic experts, and that is not something we want to pay for, so we...
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Relationship, Relationship
The AGS Health executive we work with is excellent. However, we get what we pay for. If a group of...
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Relationship, Relationship, Services
AGS Health is very conscientious about cost and open to feedback. There are opportunities,...
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Relationship, Relationship
AGS Health’s leadership team is excellent. Some individuals need a little more work than others, but...
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Loyalty, Loyalty, Relationship, Relationship
As an organization, AGS Health does keep current in the industry. They have resources in many areas...
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Relationship, Relationship
We have met with AGS Health’s senior leadership on a couple of things, and they are very invested in...
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Relationship, Relationship, Services
AGS Health has a solid quality plan. They communicated very well the ramp-up phase of a project....
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Operations
The metrics and things from AGS Health that are most important to us are the quality of the work and...
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Relationship
The firm has a lot of turnover. I know things happen, but one day, the firm has a team member...
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Relationship, Services
I like AGS Health’s communication. I like that the firm's coders are flexible and cross trained.
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Loyalty, Loyalty, Relationship, Relationship
We don't feel it when AGS Health has turnover because they have a lot of backup coders on our...
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Services, Services
The ramp-up is always tough. Every time we add something to the work, we have to ramp up, and there...
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Value, Value
We set up our contract with AGS Health on a price-per-volume basis, and we do a really good job in...
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Relationship, Relationship
In a coding-related model, we are usually looking at quality and turnaround time, and those are...
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Relationship, Relationship
The quality of AGS Health's service is good, but we go through about three layers of folks before we...
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Relationship, Relationship
I don't know that AGS Health brings any more strategy than what we already know, but they are really...
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Relationship, Relationship
AGS Health executes actually quite well. Initially, there were times when we were ramping up with...
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Relationship, Relationship
AGS Health's executive involvement is very good. We have regular business reviews, and members of...
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Relationship, Relationship
AGS Health's outsourced coding service has been working as planned. We decided to partner with AGS...
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Services, Services
Recently, I have seen a lot of focus on education from AGS Health, and that has really helped...
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Relationship, Relationship, Services
Sometimes AGS Health gets inundated by the volume of work ahead of them, and I would recommend that...
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Relationship, Relationship, Services, Services
In some of the initiatives and things that we would like AGS Health to do for us, we are hamstrung...
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Relationship, Relationship
We have found AGS Health to be nothing but agreeable. AGS Health may push back on certain things,...
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Relationship, Relationship
I have been working with the firm for years, and they have grown a lot with regard to their...
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Services, Value
Most of the time, AGS Health exceeds our expectations, especially in work queue management. The...
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Relationship, Relationship
AGS Health has been with us for many years now, and we have had a good partnership with them. The...
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Relationship, Relationship
We had a problem with the quality that AGS Health was providing at a point, but they fixed things...
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Relationship, Relationship, Services
AGS Health has changed my outlook on overseas outsourcing. Before them, I was never an overseas...
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Relationship, Relationship
There are times when AGS Health has substantial turnover. For example, they recently had a few...
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Relationship, Relationship
AGS Health goes above and beyond in terms of communication. They are located offshore, so there is a...
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Relationship, Relationship, Operations, Operations
AGS Health is very professional and very willing to accomplish any guidelines we give them. We are...
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Relationship, Relationship
The firm exceeds expectations. If we have any hiccups, the firm can very quickly coordinate all of...
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Relationship, Relationship, Services, Services
AGS Health is extremely easy to work with. I have worked with many different offshore vendors, and...
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Relationship, Relationship, Services, Services
The offshore team does things very black and white, but coding is not always black and white. So I...
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Relationship, Relationship
AGS Health doesn’t exceed expectations, but they meet them. One of the things that have gone well is...
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Relationship, Relationship
I would tell anyone looking at AGS Health and looking to outsource overseas about AGS Health’s...
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Loyalty, Loyalty, Relationship, Relationship
We are hoping to hire more direct onshore resources to some extent just because of the hiring...
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Relationship, Relationship
AGS Health consistently meets expectations. They are very responsive from a partnership perspective....
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Relationship, Relationship
AGS Health’s inpatient coding denial recruitment isn’t sufficient. We continue to ask for resources...
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Relationship, Relationship
The firm has a really good team. The staff and whoever is in charge are very helpful. The main...
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Relationship, Relationship
The main person from the firm is not very present like the person before was. The person before was...
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Value, Value
We had a moment when we had to recruit some coders from another country, and the fee for that was...
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Loyalty, Loyalty, Relationship, Relationship
We have worked with other partners over the years, and we have seen that the firms offshore have...
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Relationship, Operations
We have a set pricing structure with AGS Health, and we don’t feel like anything in that pricing...
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Relationship, Relationship
We don’t really have any recommendations for improvement as far as the firm's leadership team,...
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Relationship, Relationship
AGS Health's upper leaders are really phenomenal, and that is a very core reason why we have such a...
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Relationship, Relationship
AGS Health always has coders on the bench who are ready to go, so there have been no problems with...
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Relationship, Relationship
We would absolutely hire AGS Health again. We have a very good working relationship with their team....
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Services, Services, Value, Value
AGS Health’s coding quality has been top notch. When coding is on target, that means we are billing...
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Relationship, Relationship
The two most notable things about AGS Health are that they are very proactive and that they are...
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Relationship, Relationship
AGS Health is very responsive and reactive, but they do not drive outcomes. They don't necessarily...
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Relationship, Relationship
The coder turnover is pretty low. Also, AGS Health does a really good job of managing coder...
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Relationship, Relationship, Operations, Operations
We brought on a team of inpatient coders, and they have been great. I have heard nothing but good...
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Relationship, Relationship
The firm’s core strength is their flexibility. AGS Health is very willing to do anything that we can...
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Relationship, Relationship
Our contact at AGS Health is super engaged, but I don’t even know who the firm's executive leaders are....
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Relationship
AGS Health's services meet our expectations. The firm can identify the level of care and keep up...
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Relationship, Relationship
AGS Health is very engaged. Their turnaround time for responses and collaboration is better than...
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Loyalty, Loyalty, Services, Services
One of the things we absolutely love about AGS Health but are not ready to adopt yet is the...
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Relationship, Relationship
We use people in different time zones, and that is normal for state-sized services. The firm tries...
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Relationship, Relationship
AGS Health can staff up promptly to meet our growth and scalability needs. They are consistent and...
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Value, Value
In terms of improvement, I suggest AGS Health look at their pricing, but that is the pricing game.
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Relationship, Relationship
AGS Health has been extremely helpful with the necessary deliverables to ensure that our...
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Relationship, Relationship, Services, Services
The firm's leadership makes the program a success as well as their high level of internal auditing....
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Relationship, Relationship
AGS Health’s greatest strengths are that they understand our business needs and they have the...
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Relationship, Relationship, Services, Services
The greatest challenge is that when volumes fluctuate, AGS Health has limitations with ramping up to...
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Relationship, Relationship
An urgency around turnaround time is not necessarily present with AGS Health. For example, once a...
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Relationship, Relationship, Operations
Sometimes AGS Health will give me timelines that they are not able to pull through on. There have...
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Services
The firm provides excellent service for ED coding.
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Services, Services, Services
I would like to see AGS Health's coding managers communicate a little more with the coders...
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Relationship, Services
We hired AGS Health to take on all our inpatient coding. They are keeping us where we need to be,...
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Relationship, Relationship, Relationship
There is communication with the executives and the coding managers at AGS Health. We have gotten...
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Relationship, Relationship, Relationship
AGS Health’s greatest strength is their knowledge of coding. I am sure offshore coding may look a...
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Relationship, Relationship
We get coders going, and then the firm pulls them off our projects and moves them. The quality of...
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Relationship, Relationship
Working with AGS Health is sometimes too much work for our team. The firm's accounts can't be...
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Value, Value
The firm has been gracious, understanding, and accommodating about charges. Their services are...
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Relationship, Relationship
AGS Health's people are honest, diligent, and very nice, but there is sometimes a language barrier....
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Relationship, Relationship
Executives from the firm are present in a lot of meetings. They redirect some of our questions or...
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Relationship, Relationship, Relationship, Operations, Services, Services, Services
I look for trends. The people that are doing the work for us are in the weeds, so I need them to...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value
We are planning on staying with AGS Health because they are awesome. We use them not only because...
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Relationship, Relationship, Relationship
We have had very little turnover at AGS Health. With any turnover that we have had, AGS Health has...
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Relationship, Relationship, Operations, Services
The support the firm gives us is great. They do everything for our specialty. They log in to our EMR...
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Value, Value, Value
Our AGS Health invoice is based on what we have negotiated with them. In our regular meetings, I...
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Relationship, Relationship, Relationship, Services
AGS Health is great in terms of listening to why we wanted to bring them on and actually helping us...
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Relationship, Relationship, Relationship
The firm’s people are just awesome. When there is an issue and we need something solved, they are on...
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Relationship, Relationship, Relationship
The firm made it clear that when we are working, their coders are asleep, and vice versa. We need...
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Relationship, Relationship, Relationship
The firm has exceeded our expectations with the partnership. We really value what they do to...
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Relationship, Relationship, Relationship, Services, Services, Services
One of the firm’s greatest weaknesses is their process. They put data that they see into our system,...
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Relationship, Relationship, Relationship
The communication from the firm’s staff needs to be more clear and concise. I have had to adapt to a...
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Relationship, Relationship, Relationship
The only issue I have had with the firm was when they got behind and didn't have a plan to catch up....
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Relationship, Relationship, Relationship
Some of the firm’s biggest strengths are their management's involvement and how they are aware of...
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Relationship, Relationship, Relationship
AGS Health’s turnover is a lot higher than I would expect. They probably have new employees at least...
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Relationship, Relationship, Relationship
AGS Health has helped keep our deadlines caught up. The best qualities of the consultants from AGS...
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Value, Value, Value
For everything AGS Health does, there is a charge. It is like their product is à la carte. Some...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
I have had the same coders from AGS Health since I have been with my organization. To my knowledge,...
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Relationship, Relationship, Relationship, Services, Services, Services
There are times when I see differences in opinion or different interpretations of what the firm is...
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Relationship, Relationship, Relationship
AGS Health does a very good job at what they do and is very technically knowledgeable. Before my...
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Relationship, Relationship, Relationship
The firm is very responsive to corrective feedback. With our industry and how wide we are, we make a...
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Relationship, Relationship, Relationship
We have regular meetings with the firm, and they bring us reports to show their performance. The...
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Relationship, Relationship, Relationship
Executive involvement from ASG Health was a lot tighter and more involved during the beginning of...
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Loyalty, Loyalty, Loyalty
The pricing element of ASG Health is really fair. They are working well with us as we are growing,...
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