AGS Health Outsourced Coding
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship
AGS Health's services meet our expectations. The firm can identify the level of care and keep up...
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Relationship, Relationship
AGS Health is very engaged. Their turnaround time for responses and collaboration is better than...
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Loyalty, Loyalty, Services, Services
One of the things we absolutely love about AGS Health but are not ready to adopt yet is the...
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Relationship, Relationship
We use people in different time zones, and that is normal for state-sized services. The firm tries...
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Relationship, Relationship
AGS Health can staff up promptly to meet our growth and scalability needs. They are consistent and...
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Value, Value
In terms of improvement, I suggest AGS Health look at their pricing, but that is the pricing game.
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Relationship, Relationship
AGS Health has been extremely helpful with the necessary deliverables to ensure that our...
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Relationship, Relationship, Services, Services
The firm's leadership makes the program a success as well as their high level of internal auditing....
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Relationship, Relationship
AGS Health’s greatest strengths are that they understand our business needs and they have the...
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Relationship, Relationship, Services, Services
The greatest challenge is that when volumes fluctuate, AGS Health has limitations with ramping up to...
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Relationship, Relationship
An urgency around turnaround time is not necessarily present with AGS Health. For example, once a...
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Relationship, Relationship, Operations
Sometimes AGS Health will give me timelines that they are not able to pull through on. There have...
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Relationship, Services
The firm provides excellent service for ED coding.
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Services, Services, Services
I would like to see AGS Health's coding managers communicate a little more with the coders...
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Relationship, Services
We hired AGS Health to take on all our inpatient coding. They are keeping us where we need to be,...
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Relationship, Relationship, Relationship
There is communication with the executives and the coding managers at AGS Health. We have gotten...
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Relationship, Relationship, Relationship
AGS Health’s greatest strength is their knowledge of coding. I am sure offshore coding may look a...
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Relationship, Relationship
We get coders going, and then the firm pulls them off our projects and moves them. The quality of...
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Relationship, Relationship
Working with AGS Health is sometimes too much work for our team. The firm's accounts can't be...
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Value, Value
The firm has been gracious, understanding, and accommodating about charges. Their services are...
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Relationship, Relationship
AGS Health's people are honest, diligent, and very nice, but there is sometimes a language barrier....
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Relationship, Relationship
Executives from the firm are present in a lot of meetings. They redirect some of our questions or...
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Relationship, Relationship, Relationship, Operations, Services, Services, Services
I look for trends. The people that are doing the work for us are in the weeds, so I need them to...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship, Value
We are planning on staying with AGS Health because they are awesome. We use them not only because...
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Relationship, Relationship, Relationship
We have had very little turnover at AGS Health. With any turnover that we have had, AGS Health has...
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Relationship, Relationship, Operations, Services
The support the firm gives us is great. They do everything for our specialty. They log in to our EMR...
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Value, Value, Value
Our AGS Health invoice is based on what we have negotiated with them. In our regular meetings, I...
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Relationship, Relationship, Relationship, Services
AGS Health is great in terms of listening to why we wanted to bring them on and actually helping us...
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Relationship, Relationship, Relationship
The firm’s people are just awesome. When there is an issue and we need something solved, they are on...
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Relationship, Relationship, Relationship
The firm made it clear that when we are working, their coders are asleep, and vice versa. We need...
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Relationship, Relationship, Relationship
The firm has exceeded our expectations with the partnership. We really value what they do to...
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Relationship, Relationship, Relationship, Services, Services, Services
One of the firm’s greatest weaknesses is their process. They put data that they see into our system,...
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Relationship, Relationship, Relationship
The communication from the firm’s staff needs to be more clear and concise. I have had to adapt to a...
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Relationship, Relationship, Relationship
The only issue I have had with the firm was when they got behind and didn't have a plan to catch up....
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Relationship, Relationship, Relationship
Some of the firm’s biggest strengths are their management's involvement and how they are aware of...
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Relationship, Relationship, Relationship
AGS Health’s turnover is a lot higher than I would expect. They probably have new employees at least...
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Relationship, Relationship, Relationship
AGS Health has helped keep our deadlines caught up. The best qualities of the consultants from AGS...
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Value, Value, Value
For everything AGS Health does, there is a charge. It is like their product is à la carte. Some...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
I have had the same coders from AGS Health since I have been with my organization. To my knowledge,...
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Relationship, Relationship, Relationship, Services, Services, Services
There are times when I see differences in opinion or different interpretations of what the firm is...
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Relationship, Relationship, Relationship
AGS Health does a very good job at what they do and is very technically knowledgeable. Before my...
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Relationship, Relationship, Relationship
The firm is very responsive to corrective feedback. With our industry and how wide we are, we make a...
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Relationship, Relationship, Relationship
We have regular meetings with the firm, and they bring us reports to show their performance. The...
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Relationship, Relationship, Relationship
Executive involvement from ASG Health was a lot tighter and more involved during the beginning of...
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Loyalty, Loyalty, Loyalty
The pricing element of ASG Health is really fair. They are working well with us as we are growing,...
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Relationship
AGS Health has always stood out by making sure that they have been performing internal quality...
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Operations
We recently offloaded a large volume of our work to AGS Health, and that process was a good...
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Loyalty, Operations
The firm can never prepare enough for transitions and onboarding. They still have work to do as they...
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Relationship, Services
AGS Health has a good foundation for coding. Throughout our experience with them, they have given us...
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Relationship
The biggest area of opportunity and growth for AGS Health is with their flexibility. To a degree,...
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Relationship, Operations
AGS Health is a good partner, and I would definitely recommend them. However, the caveat is that...
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Relationship
We have certain resources from AGS Health that have done very well. They are in roles similar to...
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Relationship
AGS Health owns the work they do for us. They are accountable. We have been fortunate because we...
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Relationship
Communication is always an area where AGS Health can improve. They have worked hard to be...
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Relationship
Because of the COVID-19 pandemic, a lot of AGS Health's workforce started working from home, and...
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Loyalty
We selected AGS Health for several reasons. We were looking for some geographic dispersion, and AGS...
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Value
The costs of outsourcing with AGS Health are much lower than using domestic labor, and the firm does...
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Relationship
We have had a few staff turnovers with AGS Health over the years. Things are seamless unless we are...
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Relationship
We have a fairly good partnership with AGS Health. They are pretty responsive. The coders are...
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Relationship
I would recommend AGS Health. There is a learning process of getting the firm on board, and they...
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Relationship
AGS Health is meeting expectations but not exceeding them. We do have things that we have to correct....
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Relationship, Services
I have seen some recruits that really seem to know what they need to, and then there are others that...
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Relationship, Services
For the most part, AGS Health meets our expectations. The firm's production is good on the...
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Loyalty
We are going to try to dwindle down our use of AGS Health. The quality of things on the firm's...
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Relationship
As soon as we ask AGS Health for something, they give it to us. They are very attentive. The...
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Relationship, Services
We have had some issues with our coding. Usually, we have a need for more clarity and understanding...
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Relationship, Services
When we get access requests to add new coders or deactivate users in our systems, the requests feel...
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Relationship
I like AGS Health’s responsiveness to questions and willingness to add additional specialties. As we...
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Relationship, Services
AGS Health has been consistent over the years, but with new coders, there have been some missteps in...
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Relationship, Operations
AGS Health has consistent turnover and continually has people in training. As the firm trains...
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Relationship
AGS Health is very good about replying, fixing things, and educating people. They are really...
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Services, Value
Compliance and quality are everything when it comes to coding, so the time spent on education and...
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