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AGS Health Outsourced Coding
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Subject Expert
Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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User Commentary

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Manager

Relationship, Relationship, Relationship

The firm is very responsive to corrective feedback. With our industry and how wide we are, we make a...

Apr 2023
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Manager

Relationship, Relationship, Relationship

We have regular meetings with the firm, and they bring us reports to show their performance. The...

Apr 2023
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Manager

Relationship, Relationship, Relationship

Executive involvement from ASG Health was a lot tighter and more involved during the beginning of...

Apr 2023
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Manager

Loyalty, Loyalty, Loyalty

The pricing element of ASG Health is really fair. They are working well with us as we are growing,...

Apr 2023
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Manager

Relationship

AGS Health has always stood out by making sure that they have been performing internal quality...

Jan 2023
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Manager

Operations

We recently offloaded a large volume of our work to AGS Health, and that process was a good...

Jan 2023
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Manager

Loyalty, Operations

The firm can never prepare enough for transitions and onboarding. They still have work to do as they...

Jan 2023
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(0)
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Director

Relationship, Services

AGS Health has a good foundation for coding. Throughout our experience with them, they have given us...

Jan 2023
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Director

Relationship

The biggest area of opportunity and growth for AGS Health is with their flexibility. To a degree,...

Jan 2023
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(0)
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Director

Relationship, Operations

AGS Health is a good partner, and I would definitely recommend them. However, the caveat is that...

Jan 2023
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Manager

Relationship

We have certain resources from AGS Health that have done very well. They are in roles similar to...

Jan 2023
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Manager

Relationship

AGS Health owns the work they do for us. They are accountable. We have been fortunate because we...

Jan 2023
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Manager

Relationship

Communication is always an area where AGS Health can improve. They have worked hard to be...

Jan 2023
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Manager

Relationship

Because of the COVID-19 pandemic, a lot of AGS Health's workforce started working from home, and...

Jan 2023
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Manager

Loyalty

We selected AGS Health for several reasons. We were looking for some geographic dispersion, and AGS...

Jan 2023
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Director

Value

The costs of outsourcing with AGS Health are much lower than using domestic labor, and the firm does...

Nov 2022
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Director

Relationship

We have had a few staff turnovers with AGS Health over the years. Things are seamless unless we are...

Nov 2022
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Director

Relationship

We have a fairly good partnership with AGS Health. They are pretty responsive. The coders are...

Nov 2022
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Director

Relationship

I would recommend AGS Health. There is a learning process of getting the firm on board, and they...

Nov 2022
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Director

Relationship

AGS Health is meeting expectations but not exceeding them. We do have things that we have to correct....

Nov 2022
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Director

Relationship, Services

I have seen some recruits that really seem to know what they need to, and then there are others that...

Nov 2022
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Manager

Relationship, Services

For the most part, AGS Health meets our expectations. The firm's production is good on the...

Oct 2022
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Manager

Loyalty

We are going to try to dwindle down our use of AGS Health. The quality of things on the firm's...

Oct 2022
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Manager

Relationship

As soon as we ask AGS Health for something, they give it to us. They are very attentive. The...

Oct 2022
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Director

Relationship, Services

We have had some issues with our coding. Usually, we have a need for more clarity and understanding...

Oct 2022
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Director

Relationship, Services

When we get access requests to add new coders or deactivate users in our systems, the requests feel...

Oct 2022
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Director

Relationship

I like AGS Health’s responsiveness to questions and willingness to add additional specialties. As we...

Oct 2022
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Director

Relationship, Services

AGS Health has been consistent over the years, but with new coders, there have been some missteps in...

Oct 2022
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Director

Relationship, Operations

AGS Health has consistent turnover and continually has people in training. As the firm trains...

Oct 2022
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Director

Relationship

AGS Health is very good about replying, fixing things, and educating people. They are really...

Oct 2022
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Director

Services, Value

Compliance and quality are everything when it comes to coding, so the time spent on education and...

Oct 2022
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(0)
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Director

Services

I wanted to implement a query process where the coder actually does the queries, but we have to...

Sep 2022
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Director

Services

We implemented a worklist through our EMR so that if the coder is reviewing a chart and is missing a...

Sep 2022
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Director

Relationship

Overall, AGS Health does an excellent job. When we make changes to our processes, they are very...

Sep 2022
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VP/Other Executive

Relationship, Services

There is a lack of critical thinking skills from some of the people at AGS Health. There are...

Aug 2022
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VP/Other Executive

Relationship

During the transition period over to AGS Health, we had a really tough time. They have since been...

Aug 2022
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VP/Other Executive

Relationship

It was never my desire nor intent to give away our service line to an overseas company, and I would...

Aug 2022
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VP/Other Executive

Relationship

AGS Health meets our turnaround times for each day in the work queue. Within the last several...

Aug 2022
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VP/Other Executive

Relationship

AGS Health does a really good job of listening to the feedback that we provide, and they give it...

Aug 2022
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VP/Other Executive

Relationship

Since AGS Health’s management transition and restructuring, the executive team has been very...

Aug 2022
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VP/Other Executive

Relationship, Services

AGS Health needs to diversify in specialty areas. They need more resources in the niche segments....

Aug 2022
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(0)
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Director

Relationship, Operations

AGS Health is phenomenal. The firm gets the coding done overnight, regardless of the volume. When...

Aug 2022
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Director

Operations

There was some slowness during COVID-19. But we saw no appreciable difference in what the firm was...

Aug 2022
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Director

Relationship

The firm’s executive involvement is high. I had an issue with AGS Health’s accounting department,...

Aug 2022
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Director

Relationship

AGS Health does a really good job of managing their coders, but the management also depends. We have...

Aug 2022
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Director

Value

AGS Health charges us appropriately. If we ask the firm to do so many things, the firm charges us...

Aug 2022
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(0)
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Director

Operations

We have gone to the firm at the last minute and asked them to take on additional work. The firm...

Aug 2022
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(0)
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Director

Relationship

If there is a complaint, the firm takes action and does whatever is necessary. We had an issue with...

Aug 2022
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