AGS Health Outsourced Coding Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Services
We have used the firm for quite a few years, and even with some changes in our client managers,...
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Loyalty, Relationship, Value
The majority of the work that we do with the firm is offshore, and that is more budget friendly. AGS...
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Operations, Services
Things have been very stable, and that has been good. The firm continues to look for ways to do...
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Loyalty, Relationship, Services
The firm is very communicative and timely. If we provide them with feedback, they act on it. They...
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Relationship
The firm communicates well. They have recurring meetings with us. They go over the production of the...
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Value
AGS Health exceeds expectations in terms of production and quality. Their production is really good....
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Relationship
The coder we have now is very accurate, flexible, and productive. The only issue I have with the...
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Relationship
AGS Health's service is a double-edged sword. The firm is good because they can work when our coders...
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Relationship
AGS Health is very competitive with their rates. Our customer service representative is wonderful;...
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Relationship
One issue that was hurting AGS Health’s quality was too much turnover in their coders. I was...
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Relationship, Services
AGS Health meets and exceeds our expectations on productivity, but there are some issues with...
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Relationship
We still have some quality issues and recurring errors. AGS Health says the right things. They say...
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Relationship
AGS Health has had a couple of natural disasters that have been short-term problems, but the firm...
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Relationship
AGS Health has exceeded our expectations with their flexibility. As a partner, they will come to the...
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Relationship, Services
AGS Health could work on really exploring where they have workstream opportunities that can increase...
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Relationship, Operations
AGS Health adheres to the contract with their charges. They only get reimbursed for the mailing...
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Loyalty
I would buy the service again if I had to. I would absolutely prefer to keep things in-house, but we...
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Relationship, Services
The staff members from the firm consistently meet our quality expectations. I don't know that the...
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Operations, Value
I don't know whether the issues are on AGS Health or us. If we handed them more of our pain points,...
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Value
We had a price reduction. That was part of the plan. We have been business partners with AGS Health...
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Operations
AGS Health has a CAC tool that they use internally. We were reluctant to provide them with...
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Operations
We are going to work with the firm to provide additional patient information that they can run...
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Operations, Services
We would obviously love to have a crystal ball and be able to predict when turnover will happen, but...
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Relationship, Services
AGS Health has helped us tremendously. One of their inpatient coders practically does the majority...
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Value
I would give our receiving our money's worth with AGS Health a rating just below the top of the...
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Relationship, Value
AGS Health's pricing structure seems to be fair. We have an agreement with them per chart, and we...
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Relationship
We have a meeting regularly with AGS Health, and it includes their coders and their executives. It...
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Relationship
For the most part, AGS Health exceeds expectations. We have had a few issues, but AGS Health has...
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Relationship
What we like about working with AGS Health is they are extremely responsive. If there are any...
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Relationship
AGS Health is very timely. They complete whatever batches we give in a timely manner depending on...
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Relationship, Operations
AGS Health was very helpful when we had some turnover. We pulled on another person from the AGS...
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Relationship
AGS Health is very engaged. If I send them an email now, I will get an email back within the next 30...
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Operations
Overall, AGS Health does enhancements, and as they do enhancements, they provide updates and...
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Value
The service has definitely been positive for us and really helped contain costs. With the charges,...
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Loyalty, Relationship, Services
We chose AGS Health rather than doing things internally because trying to fill open positions is...
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Relationship, Services
The firm definitely meets expectations and is very attentive to any concerns that I have. Any time I...
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Relationship, Services
The consistent leadership that AGS Health has had offshore is just immeasurable. We have had the...
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Relationship
I have really not had anyone from AGS Health reach out to me lately, I know they are always there,...
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Loyalty, Relationship
From an outsourced coding standpoint, AGS Health has been a really great partner. We did have a bit...
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Relationship, Services
AGS Health is a good partner when we need resources, and because they are offshore, they aren’t...
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Services
We generate our own report, and we use that as basically the overarching criteria in how AGS Health...
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Relationship
The firm’s biggest strength is the volume that they can handle, especially considering that they...
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Relationship, Services
With the volume that the firm handles, sometimes the firm needs to slow down a bit and make sure...
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Relationship, Operations
In some areas, the firm exceeds expectations. In some areas, they need some improvement. They...
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Relationship
I would definitely buy from the firm again. They are a great team and a great company. The ideal...
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Relationship
I believe the services are done by a majority of offshore coders, but I know the firm had some...
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Relationship, Services
There are challenges with flexibility. Any time we need flexibility across the fluctuations, it is...
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Relationship, Operations
Anything above what that target expectation is is always a challenge. So they meet expectations. If...
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Operations
What AGS Health does well is they have a very structured training process for their internal team...
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Relationship
AGS Health’s leaders are involved. Any time I have raised any issues, I have been able to connect...
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Relationship, Services
Staffing issues are AGS Health’s biggest challenge. It has always been the case. Back before we...
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Relationship
AGS Health follows our lead well, so if I tell them I want something done, they will do it. Also, if...
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Services
When AGS Health was doing reviews on their own and I wasn't seeing the charts, they got pretty high...
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Value
AGS Health only charges for the charts that they code. Also, I have asked them to do some extra work...
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Value
The services we are receiving from AGS Health are at the correct price point.
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Services
AGS Health needs to create a better flow of some of the higher coding problems across hospital...
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Value
We have had a couple of breakdowns recently with AGS Health that have made things more complicated...
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Value
I work with other coding entities, and whenever a fee is recouped, those other entities reimburse...
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Services
The main AGS Health point of contact has no coding experience or knowledge. They are really nice,...
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Relationship, Services
One of AGS Health’s strengths is they consistently have high accuracy rates, so their coding is very...
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Relationship
I think AGS Health has a very mature medical offering. They also have strong middle managers leading...
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Value
AGS Health does not charge for every little thing. We sometimes give them extra work, and I don’t...
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Relationship, Services
Our compliance department does reviews on the coding charts from AGS Health to see how they did, and...
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Relationship
Because we are human, we make mistakes, but every time any problem occurs, AGS Health starts right...
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Relationship
The staff members at AGS Health are very humble people. I know many of them probably have a higher...
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Loyalty, Operations
AGS Health's staff and consultants are above average. They have some reporting packages. Rolling...
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Relationship, Value
AGS Health is doing pretty well executing our requirements. When staffing or turnover issues arise,...
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Value
We are on a per FTE basis with AGS Health as opposed to contingency. That is really where the...
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Relationship, Services
We have a standing meeting with our executive touchpoint at AGS Health, and whenever we need...
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Relationship, Services
The firm’s biggest strengths are experience, the ability to scale guidelines consistently across a...
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Operations, Services
AGS Health has quite a bit of turnover, so it takes us a while to get the coders up to speed,...
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Value
The firm nickel-and-dimes us. If we are adding touches or slight variations in services, there will...
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Relationship
Nothing comes to mind that AGS Health could improve. They are very organized. They do several...
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Relationship, Operations
AGS Health consistently exceeds our expectations. We have a great working relationship. They have...
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Operations, Value
We look at AGS Health based on a quality score and their production, and they keep up their quality...
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Operations, Services
AGS Health could improve their coding knowledge and figure out coding for themselves. With the...
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Operations
AGS Health handles the production well. They are coding a lot of charts, and anytime we grow and...
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Loyalty, Relationship, Value
The AGS Health coders work hard, and they do what we ask. I don't find staffing or turnover issues....
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Relationship, Services
AGS Health has more executive involvement than any firm I have ever worked with. I have never seen a...
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Relationship
AGS Health is head and shoulders over the previous coding firms we had. They were willing to code...
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Loyalty, Relationship
We will often call on AGS Health to clean up after other firms. AGS Health is always willing to jump...
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Relationship, Operations
We worked with offshore inpatient coders for a little. Due to the language barrier, I wanted it to...
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Operations
An area AGS Health could improve is to know the coding guidelines. We asked for experienced coders,...
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Relationship
AGS Health was very good when we had IT downtime, and the time zone differences would cause...
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Relationship, Services
AGS Health staff’s coding quality was not that great because the quality was undermined. I know they...
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Value
AGS Health did meet our needs for volume reduction. For the amount they did, the price wasn't as...
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Relationship
AGS Health was good. We always had regularly scheduled meetings, and they were always very...
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Operations, Value
AGS Health’s coding guidelines and knowledge weren't to my satisfaction. The quality of coding was...
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Loyalty, Services
We used a few coders from AGS Health, and we weren't successful with them, but now we are fully...
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Relationship
AGS Health’s communication is very good. We meet with some of their people on a recurring basis. We...
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Value
AGS Health charges us by chart, but they don't necessarily charge us for their leadership and stuff...
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Relationship, Services
AGS Health is very metric driven. They are very data driven, so they definitely give good,...
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Relationship
Until recently, AGS Health has had a pretty high turnover rate. But recently, there have been a few...
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Relationship
AGS Health is responsive to our requests with follow-up communication within a day or two. We are...
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Relationship
The best thing about AGS Health is that they consistently keep caught up, for the most part. AGS...
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Relationship, Services
Probably the worst thing about AGS Health is that they have struggled with some quality issues. But...
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Relationship
When we have issues with AGS Health, they are very responsive, and that is a positive. If I bring...
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Services, Value
The output of the final product doesn't consistently exceed my expectations. It is like we are on a...
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Relationship
The specific person we work with at AGS Health is very hands on, involved, and focused on...
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Services
The firm helps reduce pain points, but the results and the measurable outcomes are not where I...
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Relationship
I expect to see improvement from AGS Health. Given that we can specifically identify areas of...
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Relationship, Services
AGS Health gives us excellent results in the areas they code, including emergency medicine, hospital...
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Loyalty, Operations
Initially, when we chose AGS Health as our firm for outsourcing the majority of our outpatient...
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Relationship
AGS Health struggles with implementing changes that we want to see, and they struggle to maintain...
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Relationship
The AGS Health leadership team is spot on, and they are willing to support us however we need them...
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Relationship, Services
We had challenges getting AGS Health to pivot with us during the difficult times of transition to...
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Relationship, Services
We are now in a stable stage of the process and our relationship with AGS Health. Everything at this...
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Operations, Services
From my experience with the whole engagement, the biggest opportunity for AGS Health is making sure...
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Relationship
AGS Health is decent. They are very receptive to feedback, so when we bring them an issue, they get...
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Relationship
AGS Health does a great job of managing our work and ensuring we have the turnaround times we need....
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Relationship
We have a couple of contacts from AGS Health that we work with in different areas, so we have a big...
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Relationship, Operations
AGS Health is a firm that we have always had less reliability with in terms of retaining people. The...
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Relationship
We have very poor client relations with AGS Health at this point. A few years ago, the client...
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Relationship
Some of the firm’s people are exceptional. They are very intelligent and effective people.
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Operations, Services
In the claim edits area, we have just been on a conveyor belt of training for the last several years...
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Relationship, Operations
Initially, our issue was just a communication thing with AGS Health where we had to learn from each...
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Value
AGS Health’s charges are fair. In contract negotiations, we always come to good agreements. The firm...
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Relationship
AGS Health's ramp-up plan was great. The firm is very easy, organized, and communicative. I don’t...
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Value
The way AGS Health is reimbursed by us is on a per-chart basis, so they get a fee for whatever they...
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Relationship
I have such positive things to say about my offshore team from AGS Health from a coding perspective....
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Relationship
I have had the same client manager from AGS Health for as long as I have been around, and they are...
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