AGS Health Outsourced Coding
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Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

ROI and Cost

The costs of outsourcing with AGS Health are much lower than using domestic labor, and the firm does...

Nov 2022
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Director

Project Results

We have had a few staff turnovers with AGS Health over the years. Things are seamless unless we are...

Nov 2022
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Director

Relationship

We have a fairly good partnership with AGS Health. They are pretty responsive. The coders are...

Nov 2022
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Director

Project Results

I would recommend AGS Health. There is a learning process of getting the firm on board, and they...

Nov 2022
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Director

Other Observations

AGS Health is meeting expectations but not exceeding them. We do have things that we have to correct....

Nov 2022
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Director

People and Knowledge

I have seen some recruits that really seem to know what they need to, and then there are others that...

Nov 2022
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Manager

Relationship

For the most part, AGS Health meets our expectations. The firm's production is good on the...

Oct 2022
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Manager

Future Outlook

We are going to try to dwindle down our use of AGS Health. The quality of things on the firm's...

Oct 2022
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Manager

Relationship

As soon as we ask AGS Health for something, they give it to us. They are very attentive. The...

Oct 2022
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Director

Project Results

We have had some issues with our coding. Usually, we have a need for more clarity and understanding...

Oct 2022
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Director

Project Results

When we get access requests to add new coders or deactivate users in our systems, the requests feel...

Oct 2022
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Director

Project Results

I like AGS Health’s responsiveness to questions and willingness to add additional specialties. As we...

Oct 2022
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Director

People and Knowledge

AGS Health has been consistent over the years, but with new coders, there have been some missteps in...

Oct 2022
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Director

People and Knowledge

AGS Health has consistent turnover and continually has people in training. As the firm trains...

Oct 2022
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Director

People and Knowledge

AGS Health is very good about replying, fixing things, and educating people. They are really...

Oct 2022
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Director

Project Results

Compliance and quality are everything when it comes to coding, so the time spent on education and...

Oct 2022
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Director

Tools and Methodology

I wanted to implement a query process where the coder actually does the queries, but we have to...

Sep 2022
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Director

Project Results

We implemented a worklist through our EMR so that if the coder is reviewing a chart and is missing a...

Sep 2022
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Director

Relationship

Overall, AGS Health does an excellent job. When we make changes to our processes, they are very...

Sep 2022
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VP/Other Executive

People and Knowledge

There is a lack of critical thinking skills from some of the people at AGS Health. There are...

Aug 2022
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VP/Other Executive

Lessons Learned

During the transition period over to AGS Health, we had a really tough time. They have since been...

Aug 2022
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VP/Other Executive

Project Results

It was never my desire nor intent to give away our service line to an overseas company, and I would...

Aug 2022
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VP/Other Executive

Tools and Methodology

AGS Health meets our turnaround times for each day in the work queue. Within the last several...

Aug 2022
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VP/Other Executive

Tools and Methodology

AGS Health does a really good job of listening to the feedback that we provide, and they give it...

Aug 2022
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VP/Other Executive

People and Knowledge

Since AGS Health’s management transition and restructuring, the executive team has been very...

Aug 2022
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VP/Other Executive

Tools and Methodology

AGS Health needs to diversify in specialty areas. They need more resources in the niche segments....

Aug 2022
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Director

Project Results

AGS Health is phenomenal. The firm gets the coding done overnight, regardless of the volume. When...

Aug 2022
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Director

Project Results

There was some slowness during COVID-19. But we saw no appreciable difference in what the firm was...

Aug 2022
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Director

People and Knowledge

The firm’s executive involvement is high. I had an issue with AGS Health’s accounting department,...

Aug 2022
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Director

People and Knowledge

AGS Health does a really good job of managing their coders, but the management also depends. We have...

Aug 2022
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Director

ROI and Cost

AGS Health charges us appropriately. If we ask the firm to do so many things, the firm charges us...

Aug 2022
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Director

Tools and Methodology

We have gone to the firm at the last minute and asked them to take on additional work. The firm...

Aug 2022
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Director

Tools and Methodology

If there is a complaint, the firm takes action and does whatever is necessary. We had an issue with...

Aug 2022
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VP/Other Executive

Other Observations

AGS Health’s services have exceeded our expectations, but recently, we have started to have some...

Apr 2022
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Director

Project Results

The coding services have been pretty well supported by AGS Health. The coding is always highly...

Dec 2021
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Director

People and Knowledge

The only issue we have with AGS Health is the language barrier between India and us. When we send a...

Dec 2021
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Director

Relationship

AGS Health is responsive. They always have been willing to assist us in projects that have come up...

Dec 2021
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Director

Future Outlook

AGS Health provides professional-fee coding services for us. We are looking to potentially expand...

Dec 2021
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Director

People and Knowledge

Whenever we interact with offshore resources, there are occasional issues. With other vendors that...

Dec 2021
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VP/Other Executive

Project Results

AGS Health codes very well. We have high expectations, and they meet those expectations. They do a...

Dec 2021
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VP/Other Executive

People and Knowledge

We have a very positive relationship with AGS Health. We have a new primary contact, so there are...

Dec 2021
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