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User Commentary
Relationship, Relationship, Relationship
The firm is very responsive to corrective feedback. With our industry and how wide we are, we make a...
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Relationship, Relationship, Relationship
We have regular meetings with the firm, and they bring us reports to show their performance. The...
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Relationship, Relationship, Relationship
Executive involvement from ASG Health was a lot tighter and more involved during the beginning of...
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Loyalty, Loyalty, Loyalty
The pricing element of ASG Health is really fair. They are working well with us as we are growing,...
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Relationship
AGS Health has always stood out by making sure that they have been performing internal quality...
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Operations
We recently offloaded a large volume of our work to AGS Health, and that process was a good...
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Loyalty, Operations
The firm can never prepare enough for transitions and onboarding. They still have work to do as they...
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Relationship, Services
AGS Health has a good foundation for coding. Throughout our experience with them, they have given us...
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Relationship
The biggest area of opportunity and growth for AGS Health is with their flexibility. To a degree,...
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Relationship, Operations
AGS Health is a good partner, and I would definitely recommend them. However, the caveat is that...
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Relationship
We have certain resources from AGS Health that have done very well. They are in roles similar to...
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Relationship
AGS Health owns the work they do for us. They are accountable. We have been fortunate because we...
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Relationship
Communication is always an area where AGS Health can improve. They have worked hard to be...
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Relationship
Because of the COVID-19 pandemic, a lot of AGS Health's workforce started working from home, and...
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Loyalty
We selected AGS Health for several reasons. We were looking for some geographic dispersion, and AGS...
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Value
The costs of outsourcing with AGS Health are much lower than using domestic labor, and the firm does...
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Relationship
We have had a few staff turnovers with AGS Health over the years. Things are seamless unless we are...
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Relationship
We have a fairly good partnership with AGS Health. They are pretty responsive. The coders are...
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Relationship
I would recommend AGS Health. There is a learning process of getting the firm on board, and they...
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Relationship
AGS Health is meeting expectations but not exceeding them. We do have things that we have to correct....
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Relationship, Services
I have seen some recruits that really seem to know what they need to, and then there are others that...
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Relationship, Services
For the most part, AGS Health meets our expectations. The firm's production is good on the...
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Loyalty
We are going to try to dwindle down our use of AGS Health. The quality of things on the firm's...
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Relationship
As soon as we ask AGS Health for something, they give it to us. They are very attentive. The...
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Relationship, Services
We have had some issues with our coding. Usually, we have a need for more clarity and understanding...
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Relationship, Services
When we get access requests to add new coders or deactivate users in our systems, the requests feel...
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Relationship
I like AGS Health’s responsiveness to questions and willingness to add additional specialties. As we...
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Relationship, Services
AGS Health has been consistent over the years, but with new coders, there have been some missteps in...
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Relationship, Operations
AGS Health has consistent turnover and continually has people in training. As the firm trains...
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Relationship
AGS Health is very good about replying, fixing things, and educating people. They are really...
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Services, Value
Compliance and quality are everything when it comes to coding, so the time spent on education and...
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Services
I wanted to implement a query process where the coder actually does the queries, but we have to...
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Services
We implemented a worklist through our EMR so that if the coder is reviewing a chart and is missing a...
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Relationship
Overall, AGS Health does an excellent job. When we make changes to our processes, they are very...
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Relationship, Services
There is a lack of critical thinking skills from some of the people at AGS Health. There are...
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Relationship
During the transition period over to AGS Health, we had a really tough time. They have since been...
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Relationship
It was never my desire nor intent to give away our service line to an overseas company, and I would...
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Relationship
AGS Health meets our turnaround times for each day in the work queue. Within the last several...
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Relationship
AGS Health does a really good job of listening to the feedback that we provide, and they give it...
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Relationship
Since AGS Health’s management transition and restructuring, the executive team has been very...
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Relationship, Services
AGS Health needs to diversify in specialty areas. They need more resources in the niche segments....
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Relationship, Operations
AGS Health is phenomenal. The firm gets the coding done overnight, regardless of the volume. When...
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Operations
There was some slowness during COVID-19. But we saw no appreciable difference in what the firm was...
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Relationship
The firm’s executive involvement is high. I had an issue with AGS Health’s accounting department,...
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Relationship
AGS Health does a really good job of managing their coders, but the management also depends. We have...
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Value
AGS Health charges us appropriately. If we ask the firm to do so many things, the firm charges us...
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Operations
We have gone to the firm at the last minute and asked them to take on additional work. The firm...
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Relationship
If there is a complaint, the firm takes action and does whatever is necessary. We had an issue with...
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