AGS Health Outsourced Coding Commentary

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AGS Health's leadership team does not respond. We find errors, and we send them back to AGS Health....

If AGS Health just altered their approach, demonstrated the value of the relationship, and then...

My sentiment toward AGS Health’s offshoring is slightly negative, and it has a lot to do with their...

AGS Health needs better remediation, more follow-through, and a demonstrable approach toward...

My opinion of offshoring outsourced coding services was highly negative at first, but after working...

I just love AGS Health’s account management. They take all the feedback that I provide them and get...

One thing I love about AGS Health is that if somebody is out sick or on an extended vacation, their...

The ultimate goal is always to be caught up when it comes to the first of the month. We’d like to...

At the beginning of this project, because of some customs issues in India, it took some time to get...

In the beginning, AGS Health's account management was different. Now, it's the quality auditors and...

I would say my sentiment toward AGS Health's offshoring is slightly negative. There's a 12-hour time...

Things have been much slower than anticipated, but we did know going into this that AGS Health...

I would say AGS Health has met our expectations. I don't think they've missed them. The firm has...

AGS Health is fine from a production perspective. We haven't had any issues recently. But from a...

We're paying AGS Health per chart, and we're monitoring quality. As long as that's there, I don't...

AGS Health is very collaborative. They want a true partnership, and they'll basically acquiesce to...

AGS Health is a little smaller than other firms we work with in terms of their part of our business,...

Everything is going well with AGS Health. They are very collaborative and supportive when we need...

Everything is great with AGS Health. We have a performance plan that they follow to ensure that they...

On the surface, there are huge savings with offshore coding firms like AGS Health, but when we start...

I've never been positive about offshoring, but with AGS Health, they go above and beyond more than...

We are still working with AGS Health, and they have progressed and are offering what they’re calling...

There's a lot that can be outsourced, so it's actually cheaper to outsource to AGS Health than to...

The one thing AGS Health could do better for their clients is look for trends and big wins when...

I worked with AGS Health at a different organization. When I came to this organization, we were...

If I were talking with someone about AGS Health and they were looking for someone to take on coding,...

We have a fabulous leadership team with AGS Health. They do an amazing job. We have a lot of...

In terms of quality of staff, I would give AGS Health's leadership the highest score, but the...

Sometimes we get a little bit of push from the firm around what they would want us to do and...

I would absolutely engage with AGS Health again. They've been wonderful. We've given them some...

Language barriers are always a challenge with offshoring. The time difference is also a challenge....

We have a wonderful account executive. They have been wonderful with us, and they are very much...

I'm not jumping ship. I'm keeping AGS Health. I like them.

Especially within the medical record, we ask whether things translate cleanly to offshore coding....

When we were selecting an outsourced coding firm, the firm's technology played into the decision,...

Where AGS Health could improve is in the alignment of the leadership structure between their onshore...

We just did an RFP, and we are moving the majority of our coding services to another firm. We...

AGS Health has barely met expectations. It's taken a lot to get them to meet expectations. Before,...

My advice to others working with the firm is to have a clear understanding and be aware of all the...

The firm could be better at follow-up. There have been a couple of times when we've asked for...

We've had some issues, but the firm has been very responsive to the problems. They have been good at...

AGS Health was our first global supplier. I think everyone was apprehensive because all they had...

There's quite a bit of staff turnover in the market. When we were evaluating AGS Health, their...

AGS Health is certainly very capable. But, depending on our needs, they may have to secure...

AGS Health has very good communication, and that is often a concern for organizations working with a...

Offshoring helps address the shortage of domestic coders by providing access to skilled workers who...

We partnered with AGS Health to help stand up their computer-assisted coding application within our...

More often than not, when people ask about AGS Health, the question isn't whether AGS Health can do...

AGS Health is cheaper than onshore domestic resources. They do a great job.

AGS Health does a great job of keeping tabs on our work through daily reports and moving resources...

AGS Health has been able to handle high volumes well. We can direct them to focus on the areas with...

AGS Health demonstrates that they have our long-term interests in mind. They're constantly checking...

AGS Health's consultants are very receptive. If AGS Health makes a mistake, they go through it,...

AGS Health is very responsive. We have a stateside representative, and anytime I have questions or...

Our sentiment toward the outsourced team is highly positive. The offshore resources are very...

AGS Health's staff and consultants are very responsive. The coding quality could sometimes be a...

AGS Health measures quality, and that helps us stay compliant and out of the eyes of the OIG. As a...

I partnered with AGS Health because I was getting many denials since our physicians were doing their...

I appreciate the people we work with at AGS Health. There is one person who touches base, comes in,...

AGS Health understands the need, and they do proactively share industry best practices. They are...

The per-chart rate that AGS Health charges is pretty reasonable.

Our goal is to have in-house coding. We used to have several vendors for outpatient coding, and now...

AGS Health is a good firm, and their leadership and their collaboration with our team are just spot...

AGS Health’s technology and their knowledge of it is pretty good. They pretty much keep up with us....

There is a bit of a language barrier with the offshore workers interpreting some of our records a...

I need AGS Health to use our technology for quality auditing and things like that, but I do not need...

With AGS Health, there are some challenges with quality, but I think that is how it goes with any...

The good thing is that in some of our service lines, AGS Health has been consistent with their...

AGS Health is very responsive. Even though it can be hard to connect at times, when we do, they are...

The biggest barriers with AGS Health are time zones and communication. Because of time-zone...

AGS Health meets expectations, but I don't know that they exceed expectations. An area I would like...

I like AGS Health’s customer service. The customer service people address anything we need right...

When the end dates for our contracts come up for different coding firms and we discuss whether we...

AGS Health has been really good at avoiding charging for every little thing. We have our contracts,...

Solving our problems is certainly where AGS Health excels. They are very friendly and easy to work...

If AGS Health is not meeting a standard, maybe because they have new coders coming on, they work on...

We have been using offshore resources for a long time. Obviously, there is a cost benefit to doing...

I love AGS Health’s executive team; they work really hard. The firm has made a lot of strides and...

AGS Health’s offshoring of outsourced coding services is slightly positive because of the time and...

AGS Health is very easy to communicate with. Even when there are potential language or communication...

When we had a special project where we had a lot of charts to code pretty fast, AGS Health stepped...

AGS Health is a wonderful group to work with. I really appreciate AGS Health’s kindness and their...

The fast turnaround time for coding is very important because our physicians need to get the proper...

I have been having a really good experience with AGS Health. What stands out is that if we bring up...

Things change from time to time, but at present, AGS Health consistently exceeds my expectations....

The people that we are involved with during an AGS Health call are pretty much the firm's leaders...

AGS Health is one of the most affordable vendors that we have currently. From an ROI perspective, I...

There is a little room for improvement with AGS Health’s staff, but they are getting better....

My sentiment toward offshoring is highly positive with AGS Health specifically. They have been doing...

I would rate AGS Health’s strategic ability top of the scale. AGS Health is very open to our...

There are areas where AGS Health could improve, such as the communication piece. The firm's response...

AGS Health has very robust education, and they use technologies to help them create rules. If we...

When we present any type of issue or any goals for our organization, AGS Health really strives to...

I’m not sure offshore coding is the best thing ever, but it definitely has its perks. For one, the...

Our AGS Health coders tend to have a lot of unexpected absences. They do make up their hours, but it...

AGS Health is pretty productive. A lot of people get scared of offshoring, but with AGS Health, they...

The volume is high in the coding world, so we are never going to have perfect coding. However, I...

When I gave AGS Health a timeline to get something implemented, they were able to deliver on it. The...

AGS Health demonstrates a strength of partnership, and they really tried hard to execute. We had...

The positive things that we experienced with AGS Health are that we had a more stable experience...

We utilized AGS Health's coders across multiple areas, and our experience has varied significantly...

We have had some challenges with AGS Health. Some of the challenges we encountered were with their...

AGS Health isn’t as much of a subject matter expert as I thought they should be. They definitely...

I had a really rocky start with AGS Health, but they have definitely vastly improved. They recently...

AGS Health is very responsive. They don't just do things. Some firms have people who just do things;...

AGS Health is very helpful; if we tell them our needs or what is happening, they try to deploy...

AGS Health does not charge us for new solutions, and if anything, we have gotten some value savings...

We have a highly positive sentiment toward our AGS Health offshore resources. Our AGS Health account...

I feel like we are training AGS Health’s coders because we keep finding issues. Sometimes the same...

The firm’s technology is very important because without that technology, we can't get productivity,...

I would probably hire AGS Health again. So far, they have kept their promises. As far as I'm aware,...

I see problems with AGS Health’s coders. They have different skill sets. We consistently find errors...

The offshoring of outsourced coding services is good. AGS Health is very accommodating with price...

AGS Health could be less black-and-white. It is very hard for them to grasp how visits are case by...

AGS Health is a great team. We are a pretty big group, and they are on it. We have a quick...

AGS Health was open to multiple contracting rate types. I wanted a by-the-record contract because...

With AGS Health, this is the first time we have ever done ongoing coding work where we are giving...

We don't have any intention of not using AGS Health. There is no alternative to AGS Health. I would...

AGS Health rates very highly for their executive involvement. They aren’t that small, but they feel...

To help an organization successfully utilize AGS Health in their revenue cycle, I would tell them to...

The AGS Health's coders seem to be pretty flexible as long as we give them training. They also take...

We have worked with several people in the time I have worked with AGS Health, but they have all been...

Some drawbacks of using offshore coders are the language barrier and the difference in time zones....

We use offshore coders from AGS Health because we get better rates when we use them. They also help...

AGS Health brings some pretty good knowledge to the table. They know how to interpret guidelines,...

Before we were using AGS Health, offshoring was horrible because I moved from one offshore company...

There are things that come up here and there, and I feel like we have great communication with AGS...

I have a positive outlook on outsourced coding services. The only issue I have is that because AGS...

There are two areas of improvement that I look at a lot. I do have someone from AGS Health I can...