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AGS Health Outsourced Coding Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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Outsourced Coding 2020: Which Firms Deliver Quality and Value?
Outsourced Coding 2020:
Which Firms Deliver Quality and Value?
December 2020
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User Commentary

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Manager

It took some time to get AGS Health's people up to the level that we would need. Their people got up...

Jan 2021
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Manager

There are times when there is some confusion on AGS Health's side about our instructions, but they...

Jan 2021
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Manager

AGS Health has worked out very well for our organization. Organizations that want to contract with...

Jan 2021
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Manager

AGS Health has been extremely responsive to our requests over the years. We have had some bumps in...

Jan 2021
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Director

AGS Health was one of our first offshore ventures for coding, so we were very skeptical about what...

Jan 2021
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Director

AGS Health does their own internal auditing. They have offshore coders, but they work on-site at a...

Jan 2021
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VP/Other Executive

AGS Health is a good company. They have had some private equity changes with the CEO leaving the...

Dec 2020
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VP/Other Executive

AGS Health wasn’t great with their support through COVID-19, but that is not because they weren’t...

Dec 2020
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VP/Other Executive

In terms of the coordination of coders, AGS Health is good. We had a good partnership with them....

Dec 2020
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VP/Other Executive

AGS Health is considering ways to diversify their portfolio, and that includes advancing the...

Dec 2020
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VP/Other Executive

The executive involvement from AGS Health is good. They have a client success person who is our...

Dec 2020
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VP/Other Executive

Our partnership with AGS Health is strong. They continue to demonstrate opportunities to continue to...

Dec 2020
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VP/Other Executive

AGS Health has their coders working from home, and we have our employees working from home too. So...

Oct 2020
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VP/Other Executive

If the coders don’t meet the production or if there is an employee that is sick or can’t go to work...

Oct 2020
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VP/Other Executive

AGS Health is a jack of all trades. Our representative can do almost anything. The vendor is...

Oct 2020
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VP/Other Executive

There are good vendors and bad vendors. I have all-star people, and I love to talk them up. I have...

Oct 2020
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Analyst/Coordinator

AGS Health does a very good job overall. They are very responsive, and they have a good structure...

Sep 2020
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Analyst/Coordinator

We and AGS Health have been familiar with each other. I like that they are very responsive to...

Sep 2020
(0)
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Analyst/Coordinator

AGS Health is a really good vendor partner. They stay up to speed on coding requirements and changes...

Sep 2020
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Analyst/Coordinator

A coding firm is strategic with their customers by managing the volume, looking at the touchpoints,...

Sep 2020
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VP/Other Executive

The general consensus with respect to AGS Health's performance is that they are doing quite well....

Sep 2020
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VP/Other Executive

Because AGS Health is based overseas, the contracting process took us a long time.

Sep 2020
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VP/Other Executive

AGS Health's model is different. They are more focused on an FTE model where they hire people...

Sep 2020
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VP/Other Executive

We have had conversations with AGS Health about the gap we have with subspecialties because AGS...

Sep 2020
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VP/Other Executive

We have been working with the vendor for a few years for offshore revenue cycle outsourcing. The...

Sep 2020
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VP/Other Executive

Our initial engagement with the vendor moved to a model of them having a number of books of business...

Sep 2020
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VP/Other Executive

There is a written set of instructions, and we have all tried to automate what we can, but things...

Sep 2020
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VP/Other Executive

In all of the different books of business that we work with, we conduct regular conference calls via...

Sep 2020
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Director

We were really working through the COVID-19 crisis together with AGS Health. I know that India shut...

Jul 2020
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Director

The executives jump on the phone very quickly. Whenever I need them, they are very accessible. I...

Jul 2020
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Director

I have recommended AGS Health to others. If I were going to recommend them, I would say that they...

Jul 2020
(0)
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Director

AGS Health definitely doesn't charge us for every little thing. They are understanding, and we are...

Jul 2020
(0)
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Director

Judging coding quality definitely takes a fine-tooth comb. Overall, there are going to be some...

Jul 2020
(0)
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VP/Other Executive

The services for outsourced coding has been really good. We have found outsourced coding to be most...

Jul 2020
(0)
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VP/Other Executive

The vendor's outsourced coding is on track for where it is supposed to be. I don't know whether I...

Jul 2020
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Director

AGS Health has a pretty established relationship with us. I would say that their greatest strength...

Jul 2020
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Manager

I have worked hands on with the vendor for a few years, and they have been great to deal with,...

Jul 2020
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Manager

The vendor definitely supported us during the COVID-19 crisis. We recently started bringing them...

Jul 2020
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Manager

I rate the vendor's coding quality high, but I can’t give them a top score. I am really on the fence...

Jul 2020
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Manager

The vendor's coders are high producers for us, and by using the vendor's standard, I have upped my...

Jul 2020
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Manager

The vendor has consistently exceeded our expectations. A few years ago, they made a big shift in...

Jul 2020
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Manager

The vendor is great as far as their strategic ability goes. They are flexible. I had the vendor...

Jul 2020
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Manager

I have worked really closely with the vendor's executive director, and we touch base frequently. The...

Jul 2020
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Manager

The vendor is a high producer, and they definitely help us get our volume out and meet our key...

Jul 2020
(0)
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Manager

We have absolutely received our money’s worth. We get better value with the vendor. There is nothing...

Jul 2020
(0)
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