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Sunrise Financial Manager Comments
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KLAS Research Director - Boyd Stewart
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Boyd Stewart

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boyd.stewart@klasresearch.com

801-404-5435

 
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User Commentary

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Director

The vendor needs to be more proactive about what the payers expect us to do.

Jul 2021
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Director

Whenever we have site visits, we brag about the low number of people we use to maintain a system. We...

Jul 2021
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Director

We are left to our own devices for any ongoing training. The vendor does Webex meetings, but that is...

Jul 2021
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(0)
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Director

We need some things that the vendor doesn’t have yet. The denials management application is not as...

Jul 2021
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(0)
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CEO/President

We had quite a few bumps implementing the system. It was harder than it needed to be. We had some...

Jun 2021
||
(0)
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CEO/President

Allscripts is still developing Sunrise Financial Manager, but the system is doing what we need...

Jun 2021
||
(0)
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CIO

I would want a colleague to know that Sunrise Financial Manager continues to evolve. They are...

Jun 2021
||
(0)
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CIO

Sunrise Financial Manager is part of my long-term plan. But if we merge with someone else and that...

Jun 2021
||
(0)
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CIO

Unfortunately, I get patches on patches with Sunrise Financial Manager, but it seems like it is improving....

Jun 2021
||
(0)
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Manager

Sunrise Financial Manager works really well. We don't have many complaints. We have an all-in-one...

Mar 2021
||
(0)
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Manager

We have had some trouble on the financial side and the billing side with Sunrise Financial Manager....

Mar 2021
||
(0)
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CIO

Sunrise Financial Manager has not been awful. Allscripts has tried really hard to make things work...

Jan 2021
||
(0)
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CIO

We are outsourcing our whole revenue cycle because the system has been too burdensome for our...

Jan 2021
||
(0)
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CIO

We love the integration of Sunrise Financial Manager with our clinical platform. The integration...

Jan 2021
||
(0)
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COO

The OR piece is really challenging and is not working the way it should be. It is not connecting to...

Dec 2020
||
(0)
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COO

The go-live did not go well. I don’t want to say that is all on Allscripts. Part of that was us, and...

Dec 2020
||
(0)
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COO

Allscripts was quick to sell us a new product during the COVID-19 crisis. They were quick to say...

Dec 2020
||
(0)
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COO

The vendor’s support is responsive; the system is just wonky. The configurations are challenging....

Dec 2020
||
(0)
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CFO

We really haven't even signed off on our full implementation of the product. So we have a few bumps...

Aug 2020
||
(0)
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CFO

The biggest challenge with the implementation is getting a good understanding of how things are...

Aug 2020
||
(0)
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CFO

Allscripts' leadership is engaged. They were here for the go-live and afterward. When I started with...

Aug 2020
||
(0)
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CFO

I am currently considering outsourcing my entire revenue cycle, and that wasn't an expected result....

Aug 2020
||
(0)
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CFO

I don't think I have had any new technology yet that fits the category of meeting our needs. I don't...

Aug 2020
||
(0)
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CIO

I would give the trending for the net A/R days the highest score. The trending is looking good, so I...

Aug 2020
||
(0)
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CIO

I don’t think Allscripts is going in a positive direction financially and from a resource...

Aug 2020
||
(0)
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CIO

I don’t think we have received our money's worth for what we have spent on the product so far. I am...

Aug 2020
||
(0)
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CIO

I rate the vendor highly for their support during the COVID-19 crisis. They were very helpful with...

Aug 2020
||
(0)
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CIO

The vendor has been helpful, and they are tailoring our environment so that we can use a different...

Aug 2020
||
(0)
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CIO

There are still quite a few things that we are doing in a clearinghouse and in the claims scrubber....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

I am very happy with the cash trending; it is going really well. We are receiving and posting more...

Aug 2020
||
(0)
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CIO

The reality is that our A/R days are down because we have people working on them, but there is less...

Aug 2020
||
(0)
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CIO

The quality in code that the vendor has delivered has been exceptional. The vendor’s one weakness is...

Aug 2020
||
(0)
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CIO

We have done a lot of training on the customization and effectiveness of the product. There has been...

Aug 2020
||
(0)
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CIO

I have seen some of the things that other users of the product have been able to do. I thought we...

Aug 2020
||
(0)
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CIO

The system’s flow is phenomenal, but I just can’t give the vendor the highest score for their...

Aug 2020
||
(0)
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CIO

I was worried when the vendor acquired McKesson. McKesson always had something that needed to be...

Aug 2020
||
(0)
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CIO

The vendor’s phone and web support are really good. When I call for help, it is excellent. If I...

Aug 2020
||
(0)
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CIO

Compared to other products that we looked at, the product’s cost is phenomenal. I rate the vendor...

Aug 2020
||
(0)
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CIO

I would recommend the product with no reservations because there are a lot of things in the product....

Aug 2020
||
(0)
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CIO

The inventory on the product has gone extremely well. The acute care side had some bumps, and the...

Aug 2020
||
(0)
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 or  to see details.

CIO

I have been nickel-and-dimed before for some things that I felt should have been included, but there...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscript's support is reactive when we have problems. The project is still a little immature. There...

Aug 2020
||
(0)
 Thank you  Helpful

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CMIO

The product works as designed, but there is a disconnect between sales and implementation. There are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Allscripts' system falls when it is used in the ambulatory space. The usage of the system in that...

Aug 2020
||
(0)
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CIO

I have been at this organization for many years now. The revenue cycle is stronger than it has ever...

Aug 2020
||
(0)
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CIO

I have been really happy with Allscripts' ability to deliver new technology. Considering what we...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We would buy the product again partly because we can't purchase another vendor's system. That vendor...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

The reporting in the product needs some work. We have had to create a lot of internal reports to...

Aug 2020
||
(0)
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 or  to see details.

CIO

Allscripts doesn't typically nickel-and-dime us. They do a great job of answering our questions...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have had to add staff members to support the product. In the beginning, when we went live, we...

Aug 2020
||
(0)
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CIO

We have established calls with the vendor to go through our open finance issues in an effort to get...

Aug 2020
||
(0)
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CIO

The only thing we struggle with is quality measures. It is difficult to pull that information out of...

Aug 2020
||
(0)
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 or  to see details.

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