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Sunrise Financial Manager Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
CIO
Interfacing and Integration
We love the integration of Sunrise Financial Manager with our clinical platform. The integration...
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COO
Functionality and Upgrades
The OR piece is really challenging and is not working the way it should be. It is not connecting to...
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COO
Implementation and Training
The go-live did not go well. I don’t want to say that is all on Allscripts. Part of that was us, and...
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COO
Service and Support
Allscripts was quick to sell us a new product during the COVID-19 crisis. They were quick to say...
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COO
Functionality and Upgrades
The vendor’s support is responsive; the system is just wonky. The configurations are challenging....
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CFO
Future Outlook
We really haven't even signed off on our full implementation of the product. So we have a few bumps...
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CFO
Lessons Learned
The biggest challenge with the implementation is getting a good understanding of how things are...
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CFO
Relationship
Allscripts' leadership is engaged. They were here for the go-live and afterward. When I started with...
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CFO
Functionality and Upgrades
I am currently considering outsourcing my entire revenue cycle, and that wasn't an expected result....
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CFO
ROI / Cost (care and feeding)
I don't think I have had any new technology yet that fits the category of meeting our needs. I don't...
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CIO
Functionality and Upgrades
I would give the trending for the net A/R days the highest score. The trending is looking good, so I...
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CIO
Relationship
I don’t think Allscripts is going in a positive direction financially and from a resource...
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CIO
Future Outlook
I don’t think we have received our money's worth for what we have spent on the product so far. I am...
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CIO
Service and Support
I rate the vendor highly for their support during the COVID-19 crisis. They were very helpful with...
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CIO
Service and Support
The vendor has been helpful, and they are tailoring our environment so that we can use a different...
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CIO
Lessons Learned
There are still quite a few things that we are doing in a clearinghouse and in the claims scrubber....
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CIO
ROI / Cost (care and feeding)
I am very happy with the cash trending; it is going really well. We are receiving and posting more...
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CIO
ROI / Cost (care and feeding)
The reality is that our A/R days are down because we have people working on them, but there is less...
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CIO
Service and Support
The quality in code that the vendor has delivered has been exceptional. The vendor’s one weakness is...
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CIO
Implementation and Training
We have done a lot of training on the customization and effectiveness of the product. There has been...
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CIO
Functionality and Upgrades
I have seen some of the things that other users of the product have been able to do. I thought we...
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CIO
Functionality and Upgrades
The system’s flow is phenomenal, but I just can’t give the vendor the highest score for their...
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CIO
Relationship
I was worried when the vendor acquired McKesson. McKesson always had something that needed to be...
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CIO
Service and Support
The vendor’s phone and web support are really good. When I call for help, it is excellent. If I...
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CIO
ROI / Cost (care and feeding)
Compared to other products that we looked at, the product’s cost is phenomenal. I rate the vendor...
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CIO
Lessons Learned
I would recommend the product with no reservations because there are a lot of things in the product....
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CIO
Lessons Learned
The inventory on the product has gone extremely well. The acute care side had some bumps, and the...
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CIO
ROI / Cost (care and feeding)
I have been nickel-and-dimed before for some things that I felt should have been included, but there...
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CMIO
Functionality and Upgrades
Allscript's support is reactive when we have problems. The project is still a little immature. There...
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CMIO
Sales and Contracting
The product works as designed, but there is a disconnect between sales and implementation. There are...
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CMIO
Functionality and Upgrades
Allscripts' system falls when it is used in the ambulatory space. The usage of the system in that...
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CIO
Service and Support
I have been at this organization for many years now. The revenue cycle is stronger than it has ever...
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CIO
Service and Support
I have been really happy with Allscripts' ability to deliver new technology. Considering what we...
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CIO
Functionality and Upgrades
We would buy the product again partly because we can't purchase another vendor's system. That vendor...
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CIO
Service and Support
The reporting in the product needs some work. We have had to create a lot of internal reports to...
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CIO
Service and Support
Allscripts doesn't typically nickel-and-dime us. They do a great job of answering our questions...
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CIO
Functionality and Upgrades
We have had to add staff members to support the product. In the beginning, when we went live, we...
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CIO
Service and Support
We have established calls with the vendor to go through our open finance issues in an effort to get...
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CIO
Functionality and Upgrades
The only thing we struggle with is quality measures. It is difficult to pull that information out of...
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VP/Other Executive
Lessons Learned
I would not purchase the system again. It is very green and new. Because Sunrise Financial Manager...
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VP/Other Executive
Service and Support
The different modules had different teams. Some of Allscripts' teams were excellent, and some were...
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VP/Other Executive
Service and Support
The vendor's support for the system was terrible. It took us thousands of our own hours to get it to...
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VP/Other Executive
Functionality and Upgrades
There is no customization in the system. It is very rigid and is what it is. We get what we get, and...
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VP/Other Executive
Interfacing and Integration
Allscripts acquires so many different products that their platform is like a patchwork quilt. The...
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VP/Other Executive
Lessons Learned
I would tell other people that if they are going to move forward with Allscripts for cost reasons...
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Manager
Functionality and Upgrades
Sunrise Financial Manager is not very user friendly. It can't get the private room rates for...
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Manager
Other Observations & Comments
There is a huge update available from the vendor, but we haven't taken it on yet because we are...
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Manager
Relationship
Allscripts tries to be a partner. They do try to fix things. We had groups of people here in our...
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Manager
Functionality and Upgrades
Getting rid of the worksheets is the biggest thing Allscripts could do to improve. In any other...
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Manager
Service and Support
I am still trying to get Allscripts to add the disaster related condition code for COVID-19 that we...
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CIO
Lessons Learned
A lot of people say that Sunrise Financial Manager is terrible, and some of our people do too. The...
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CIO
Relationship
We were one of the first customers on this product. Allscripts stepped up to the plate and said that...
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