Sunrise Financial Manager Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/25/2020 5:02:58 PM and Model.EvProductId = 86838

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

CFO

Future Outlook

We really haven't even signed off on our full implementation of the product. So we have a few bumps...

Aug 2020
 Helpful

 or  to see details.

CFO

Lessons Learned

The biggest challenge with the implementation is getting a good understanding of how things are...

Aug 2020
 Helpful

 or  to see details.

CFO

Relationship

Allscripts' leadership is engaged. They were here for the go-live and afterward. When I started with...

Aug 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

I am currently considering outsourcing my entire revenue cycle, and that wasn't an expected result....

Aug 2020
 Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

I don't think I have had any new technology yet that fits the category of meeting our needs. I don't...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I would give the trending for the net A/R days the highest score. The trending is looking good, so I...

Aug 2020
 Helpful

 or  to see details.

CIO

Relationship

I don’t think Allscripts is going in a positive direction financially and from a resource...

Aug 2020
 Helpful

 or  to see details.

CIO

Future Outlook

I don’t think we have received our money's worth for what we have spent on the product so far. I am...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

I rate the vendor highly for their support during the COVID-19 crisis. They were very helpful with...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

The vendor has been helpful, and they are tailoring our environment so that we can use a different...

Aug 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

There are still quite a few things that we are doing in a clearinghouse and in the claims scrubber....

Aug 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I am very happy with the cash trending; it is going really well. We are receiving and posting more...

Aug 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The reality is that our A/R days are down because we have people working on them, but there is less...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

The quality in code that the vendor has delivered has been exceptional. The vendor’s one weakness is...

Aug 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

We have done a lot of training on the customization and effectiveness of the product. There has been...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

I have seen some of the things that other users of the product have been able to do. I thought we...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system’s flow is phenomenal, but I just can’t give the vendor the highest score for their...

Aug 2020
 Helpful

 or  to see details.

CIO

Relationship

I was worried when the vendor acquired McKesson. McKesson always had something that needed to be...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

The vendor’s phone and web support are really good. When I call for help, it is excellent. If I...

Aug 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

Compared to other products that we looked at, the product’s cost is phenomenal. I rate the vendor...

Aug 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

I would recommend the product with no reservations because there are a lot of things in the product....

Aug 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

The inventory on the product has gone extremely well. The acute care side had some bumps, and the...

Aug 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

I have been nickel-and-dimed before for some things that I felt should have been included, but there...

Aug 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Allscript's support is reactive when we have problems. The project is still a little immature. There...

Aug 2020
 Helpful

 or  to see details.

CMIO

Sales and Contracting

The product works as designed, but there is a disconnect between sales and implementation. There are...

Aug 2020
 Helpful

 or  to see details.

CMIO

Functionality and Upgrades

Allscripts' system falls when it is used in the ambulatory space. The usage of the system in that...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

I have been at this organization for many years now. The revenue cycle is stronger than it has ever...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

I have been really happy with Allscripts' ability to deliver new technology. Considering what we...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We would buy the product again partly because we can't purchase another vendor's system. That vendor...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

The reporting in the product needs some work. We have had to create a lot of internal reports to...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

Allscripts doesn't typically nickel-and-dime us. They do a great job of answering our questions...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

We have had to add staff members to support the product. In the beginning, when we went live, we...

Aug 2020
 Helpful

 or  to see details.

CIO

Service and Support

We have established calls with the vendor to go through our open finance issues in an effort to get...

Aug 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The only thing we struggle with is quality measures. It is difficult to pull that information out of...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I would not purchase the system again. It is very green and new. Because Sunrise Financial Manager...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The different modules had different teams. Some of Allscripts' teams were excellent, and some were...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's support for the system was terrible. It took us thousands of our own hours to get it to...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There is no customization in the system. It is very rigid and is what it is. We get what we get, and...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

Allscripts acquires so many different products that their platform is like a patchwork quilt. The...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

I would tell other people that if they are going to move forward with Allscripts for cost reasons...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Sunrise Financial Manager is not very user friendly. It can't get the private room rates for...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

There is a huge update available from the vendor, but we haven't taken it on yet because we are...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

Allscripts tries to be a partner. They do try to fix things. We had groups of people here in our...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Getting rid of the worksheets is the biggest thing Allscripts could do to improve. In any other...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I am still trying to get Allscripts to add the disaster related condition code for COVID-19 that we...

Apr 2020
 Helpful

 or  to see details.

CIO

Lessons Learned

A lot of people say that Sunrise Financial Manager is terrible, and some of our people do too. The...

Mar 2020
 Helpful

 or  to see details.

CIO

Relationship

We were one of the first customers on this product. Allscripts stepped up to the plate and said that...

Mar 2020
 Helpful

 or  to see details.

CIO

Sales and Contracting

Allscripts doesn’t nickel-and-dime us because they aren’t doing what they need to do to meet the...

Jan 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

Despite setbacks, Allscripts got us live, and we are in a better place now. The product still needs...

Jan 2020
 Helpful

 or  to see details.

CIO

Implementation and Training

The Allscripts people didn’t know enough about the system, so their implementation skills were weak....

Jan 2020
 Helpful

 or  to see details.

CIO

Other Observations & Comments

Allscripts provides pretty comprehensive support during major incidents. Their weakness is...

Jan 2020
 Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

The system is driving outcomes for us. We are financially ahead of our projection because we kept...

Jan 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

Allscripts seems to have bridged the gap between Sunrise Patient Financials and Sunrise Clinical...

Jun 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We have good A/R and cash-collection management, but Allscripts definitely has some opportunities...

May 2019
 Helpful

 or  to see details.

Director

Relationship

The executives are involved from the financial side. Allscripts doesn’t keep all of their promises....

May 2019
 Helpful

 or  to see details.

Director

Other Observations & Comments

When I signed the original contract, we did a fixed fee, fixed scope project. Since Allscripts had...

Apr 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The financial side has been Allscripts' Achilles' heal. I wonder about their financial platform in...

Apr 2019
 Helpful

 or  to see details.

CFO

Service and Support

The system has its ups and downs. The good thing is that Allscripts worked with us so that we didn’t...

Oct 2018
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

Our experience with the system has been a long and winding road. But the people in the business...

Oct 2018
 Helpful

 or  to see details.

CFO

Service and Support

There is an ongoing challenge with Allscripts, Cerner, and Epic. There is a rush to the market, and...

Oct 2018
 Helpful

 or  to see details.

CNO

Functionality and Upgrades

When we first got the system, we were not able to bill for our services, so for a while, we...

Mar 2018
 Helpful

 or  to see details.

CNO

Implementation and Training

I don't know the root cause of Sunrise Financial Manager not working for us. I don't think our...

Mar 2018
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have a go-live date set for Sunrise Financial Manager, and we are really good at keeping that...

Oct 2017
 Helpful

 or  to see details.

Director

Service and Support

Sunrise Financial Manager is fairly solid. It is still in its infancy, and we can see where it is...

Oct 2017
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF