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Paragon Clinicals (Allscripts)
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Coray Tate
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User Commentary

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Director

Functionality and Upgrades

The most recent upgrade to Paragon Clinicals took the drug database and moved it to the cloud...

Nov 2022
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Director

Service and Support

Getting in touch with the Altera Digital Health executives takes a while, but we get through...

Nov 2022
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Director

Service and Support

I would not buy Paragon Clinicals again. From a support standpoint, Altera Digital Health hasn't...

Nov 2022
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Director

Functionality and Upgrades

The pharmacy piece specifically within Paragon Clinicals is really great. I love that application.

Nov 2022
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Director

Relationship

We had an issue with one of the vendor’s products. Things were coming up, and the vendor kept...

Oct 2022
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Director

Relationship

I would compare working with Altera Digital Health to buying a lemon of a car and fighting with it...

Oct 2022
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Analyst/Coordinator

Technology

Altera Digital Health’s pharmacy module is pretty stable and intuitive. I like that the vendor...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor could improve their support team's knowledge and ability to interpret issues. They could...

Sep 2022
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CFO

Functionality and Upgrades

We are looking to get a new EMR. The clinical side of Paragon Clinicals is just clunky. We get new...

Aug 2022
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Analyst/Coordinator

Future Outlook

The future outlook for this product is that we will be moving away from it and looking for other...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have a lot of issues with Allscripts as far as support goes. The vendor wants to charge us every...

Jul 2022
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Analyst/Coordinator

Service and Support

Once Allscripts is made aware of serious issues, they are all hands on deck, and we get the issues...

Jul 2022
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Analyst/Coordinator

Other Observations & Comments

While I think that Allscripts is trying to be more innovative, they are definitely not on par with...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

I think that Allscripts needs to work more directly with the providers who use the system every day...

Jul 2022
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Manager

Service and Support

Allscripts' support is terrible, and it has continued to go downhill. We are very dissatisfied with...

Jul 2022
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Manager

Functionality and Upgrades

The product's charting component for nurses doesn't work as well as we would like it to, even when...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Upgrades usually cause more problems than they fix with broken workflows and modules. The issue is...

Jun 2022
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Analyst/Coordinator

Relationship

As a company, Allscripts has greatly fallen in client support and satisfaction. It has become...

Jun 2022
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Analyst/Coordinator

Service and Support

The vendor's support comes from overseas, and it is horrible. There is an extreme language barrier...

Jun 2022
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CIO

Functionality and Upgrades

The system typically requires low maintenance, but in the event of an update, a lot of testing has...

Jun 2022
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CIO

Service and Support

I have dealt with the same vendor contacts for years, but I have gotten some resistance these days...

Jun 2022
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CIO

Functionality and Upgrades

Allscripts is really trying to move everyone off of the platform to Sunrise, the vendor's legacy...

Jun 2022
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CIO

Future Outlook

In the long term, we will be on a different product.

Jun 2022
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CIO

Other Observations & Comments

Sometimes we have folks do moonlight shifts here, and those people use another EMR at their primary...

Jun 2022
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CIO

Functionality and Upgrades

One of the challenges we have with Paragon Clinicals is that we have to use a lot of different...

Jun 2022
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CIO

Service and Support

A lot of the issues we have with Paragon Clinicals are really related to processes. For example,...

Jun 2022
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CIO

Lessons Learned

We really try to use the system robustly, and we are very forward thinking, but the product is...

Jun 2022
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CIO

Functionality and Upgrades

Allscripts will do exactly what they have to do to meet the interoperability rules, but they are not...

Jun 2022
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CIO

ROI / Cost (care and feeding)

To integrate things, the vendor charges us. That is nickel-and-diming, and Allscripts does the bare...

Jun 2022
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CIO

Functionality and Upgrades

There are many errors with the new version and many items that are not working as expected. We did...

Jun 2022
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CIO

Relationship

Issues increased when McKesson sold Paragon Clinicals to Allscripts. The vendor doesn’t engage...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Our organization has merged with another, so we are rolling out their EMR and most of their other...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is extremely limited. Its functionality interferes with our ability to properly do the...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The only advantage that the product has is that it is very affordable. Allscripts' product is cheap,...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The Allscripts system is slow and buggy. It crashes, and it takes a million button presses to get to...

May 2022
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Analyst/Coordinator

Relationship

The vendor promises updates are going to change the way the system works and make things so much...

May 2022
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Analyst/Coordinator

Interfacing and Integration

The product doesn’t exchange information between facilities at all. I have never been able to do...

May 2022
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Analyst/Coordinator

Service and Support

I haven’t communicated with the customer service team from the vendor all that often. But when I do,...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Paragon Clinicals is not meeting our needs, and I am not satisfied with it. The problem I see with...

May 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

At this point, we are at a crossroads with our EMR system. We have the option to continue with...

May 2022
||
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Manager

ROI / Cost (care and feeding)

Over the years, either the product has gotten better or we have gotten used to working with it....

Mar 2022
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Manager

Functionality and Upgrades

We implemented a module recently, and there are a lot of things that either don’t exist or cannot...

Mar 2022
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Manager

ROI / Cost (care and feeding)

I don’t think that the people at Allscripts feel empowered. They are stuck in a rigid support chain....

Mar 2022
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Manager

Other Observations & Comments

I hope that within the next year, we can streamline things and improve our satisfaction.

Mar 2022
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CFO

Lessons Learned

A lot of our pain points are because we didn't optimize the system. We didn't understand that taking...

Mar 2022
||
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CFO

Functionality and Upgrades

We had some staff members who didn't want to switch over to the product at first. They wanted to...

Mar 2022
||
(0)
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CFO

Lessons Learned

The thing that our end users are most frustrated with right now is the speed of the system. We...

Mar 2022
||
(0)
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CFO

Service and Support

We have always been very happy with the vendor's upgrades. The vendor is very responsive. Their...

Mar 2022
||
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CFO

Relationship

We feel that the vendor has been a great partner because of their proactive service. The product has...

Mar 2022
||
(0)
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CFO

ROI / Cost (care and feeding)

I have a peer at another organization that spends a lot of money for an EMR that doesn't allow them...

Mar 2022
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Analyst/Coordinator

Relationship

The product was sold by McKesson and bought by Allscripts. We were promised there would be an...

Mar 2022
||
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Analyst/Coordinator

Implementation and Training

The Allscripts upgrade analysts need to have better communication to end users during the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Paragon Clinicals is actually made up of different subapplications. Other EMRs seem to have one...

Mar 2022
||
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CIO

Future Outlook

I wouldn’t say that it would be the wrong decision to stay on the Paragon system, but as our hosting...

Feb 2022
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(0)
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CIO

Service and Support

A lot of my angst with Allscripts is around support. When Allscripts bought Paragon from Mckesson,...

Feb 2022
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CIO

Relationship

With the hosting of the system by Allscripts, we were promised a lot, but they haven’t come through...

Feb 2022
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CIO

Functionality and Upgrades

We just moved to the newer version of the Paragon system, and it was one of the cleaner upgrades. We...

Feb 2022
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CIO

Interfacing and Integration

The integration of the Paragon system into certain areas can be tough. We have vital sign...

Feb 2022
||
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Manager

Service and Support

I have never liked the support because we cannot get ahold of anybody. We always have to leave a...

Jan 2022
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(0)
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Manager

Functionality and Upgrades

The reporting is lacking in Paragon Clinicals. The canned reports don't work, and we have to pay...

Jan 2022
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Manager

Functionality and Upgrades

Paragon Clinicals is not that robust. It has a difficult, complicated build and testing process. The...

Jan 2022
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Manager

Functionality and Upgrades

Paragon Clinicals is easy for the front-end user. Our staff members don't have any of the problems...

Jan 2022
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(0)
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Director

Service and Support

Since McKesson moved to Allscripts, the vendor's biggest downfall has been support. It has gone from...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

Allscripts has done a lot of work on the clinical documentation piece. It looks a lot better from a...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

We have many outstanding problems and concerns related to patient safety, workflows, and...

Jan 2022
||
(0)
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Director

Service and Support

Allscripts lack the expertise to be able to customize. Their customer support is very poor. We put...

Jan 2022
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(0)
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Director

ROI / Cost (care and feeding)

I would never buy Paragon Clinicals again. Allscripts does not keep all promises at all. They do not...

Jan 2022
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(0)
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Director

Functionality and Upgrades

Paragon Clinicals is easy to use for end users. The interoperability has helped tremendously.

Jan 2022
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