Paragon Clinicals (Allscripts)
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Advanced Filters
Advanced Filters
Size Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Functionality and Upgrades

The most recent upgrade to Paragon Clinicals took the drug database and moved it to the cloud...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Getting in touch with the Altera Digital Health executives takes a while, but we get through...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I would not buy Paragon Clinicals again. From a support standpoint, Altera Digital Health hasn't...

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The pharmacy piece specifically within Paragon Clinicals is really great. I love that application.

Nov 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had an issue with one of the vendor’s products. Things were coming up, and the vendor kept...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I would compare working with Altera Digital Health to buying a lemon of a car and fighting with it...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Technology

Altera Digital Health’s pharmacy module is pretty stable and intuitive. I like that the vendor...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor could improve their support team's knowledge and ability to interpret issues. They could...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

We are looking to get a new EMR. The clinical side of Paragon Clinicals is just clunky. We get new...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

The future outlook for this product is that we will be moving away from it and looking for other...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We have a lot of issues with Allscripts as far as support goes. The vendor wants to charge us every...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Once Allscripts is made aware of serious issues, they are all hands on deck, and we get the issues...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

While I think that Allscripts is trying to be more innovative, they are definitely not on par with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I think that Allscripts needs to work more directly with the providers who use the system every day...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Allscripts' support is terrible, and it has continued to go downhill. We are very dissatisfied with...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product's charting component for nurses doesn't work as well as we would like it to, even when...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Upgrades usually cause more problems than they fix with broken workflows and modules. The issue is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

As a company, Allscripts has greatly fallen in client support and satisfaction. It has become...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor's support comes from overseas, and it is horrible. There is an extreme language barrier...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

The system typically requires low maintenance, but in the event of an update, a lot of testing has...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

I have dealt with the same vendor contacts for years, but I have gotten some resistance these days...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Allscripts is really trying to move everyone off of the platform to Sunrise, the vendor's legacy...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

In the long term, we will be on a different product.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Other Observations & Comments

Sometimes we have folks do moonlight shifts here, and those people use another EMR at their primary...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

One of the challenges we have with Paragon Clinicals is that we have to use a lot of different...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

A lot of the issues we have with Paragon Clinicals are really related to processes. For example,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Lessons Learned

We really try to use the system robustly, and we are very forward thinking, but the product is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

Allscripts will do exactly what they have to do to meet the interoperability rules, but they are not...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

ROI / Cost (care and feeding)

To integrate things, the vendor charges us. That is nickel-and-diming, and Allscripts does the bare...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

There are many errors with the new version and many items that are not working as expected. We did...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Issues increased when McKesson sold Paragon Clinicals to Allscripts. The vendor doesn’t engage...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

Our organization has merged with another, so we are rolling out their EMR and most of their other...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The product is extremely limited. Its functionality interferes with our ability to properly do the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

The only advantage that the product has is that it is very affordable. Allscripts' product is cheap,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Allscripts system is slow and buggy. It crashes, and it takes a million button presses to get to...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor promises updates are going to change the way the system works and make things so much...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The product doesn’t exchange information between facilities at all. I have never been able to do...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I haven’t communicated with the customer service team from the vendor all that often. But when I do,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Paragon Clinicals is not meeting our needs, and I am not satisfied with it. The problem I see with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

At this point, we are at a crossroads with our EMR system. We have the option to continue with...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Over the years, either the product has gotten better or we have gotten used to working with it....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We implemented a module recently, and there are a lot of things that either don’t exist or cannot...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don’t think that the people at Allscripts feel empowered. They are stuck in a rigid support chain....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I hope that within the next year, we can streamline things and improve our satisfaction.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Lessons Learned

A lot of our pain points are because we didn't optimize the system. We didn't understand that taking...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Functionality and Upgrades

We had some staff members who didn't want to switch over to the product at first. They wanted to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Lessons Learned

The thing that our end users are most frustrated with right now is the speed of the system. We...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

We have always been very happy with the vendor's upgrades. The vendor is very responsive. Their...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

We feel that the vendor has been a great partner because of their proactive service. The product has...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

I have a peer at another organization that spends a lot of money for an EMR that doesn't allow them...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The product was sold by McKesson and bought by Allscripts. We were promised there would be an...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The Allscripts upgrade analysts need to have better communication to end users during the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Paragon Clinicals is actually made up of different subapplications. Other EMRs seem to have one...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Future Outlook

I wouldn’t say that it would be the wrong decision to stay on the Paragon system, but as our hosting...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Service and Support

A lot of my angst with Allscripts is around support. When Allscripts bought Paragon from Mckesson,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

With the hosting of the system by Allscripts, we were promised a lot, but they haven’t come through...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Functionality and Upgrades

We just moved to the newer version of the Paragon system, and it was one of the cleaner upgrades. We...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Interfacing and Integration

The integration of the Paragon system into certain areas can be tough. We have vital sign...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I have never liked the support because we cannot get ahold of anybody. We always have to leave a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The reporting is lacking in Paragon Clinicals. The canned reports don't work, and we have to pay...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Paragon Clinicals is not that robust. It has a difficult, complicated build and testing process. The...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Paragon Clinicals is easy for the front-end user. Our staff members don't have any of the problems...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Since McKesson moved to Allscripts, the vendor's biggest downfall has been support. It has gone from...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Allscripts has done a lot of work on the clinical documentation piece. It looks a lot better from a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have many outstanding problems and concerns related to patient safety, workflows, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Allscripts lack the expertise to be able to customize. Their customer support is very poor. We put...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I would never buy Paragon Clinicals again. Allscripts does not keep all promises at all. They do not...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Paragon Clinicals is easy to use for end users. The interoperability has helped tremendously.

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles