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Paragon Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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Director

Operations, Value

Altera Digital Health is definitely a well-oiled machine for upgrades and implementations as long as...

Aug 2024
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Director

Loyalty, Product

We would like a module in Paragon Financials for our specialty, but that product doesn't really...

Aug 2024
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Director

Loyalty, Relationship, Product

I absolutely feel like Altera Digital Health has a vision. However, that vision is almost too...

Aug 2024
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Director

Relationship, Operations

I am happy with Paragon Financials. It is a solid product for our organization. We have had issues,...

Aug 2024
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CIO

Operations

Since Altera Digital Health purchased Paragon Financials, they have not been formally training folks...

Jul 2024
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CIO

Relationship

Altera Digital Health’s support team seems to be engaged, especially at the project management...

Jul 2024
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CIO

Relationship

I appreciate the clinical focus Altera Digital Health has applied as of late. They have some...

Jul 2024
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CIO

Value

Altera Digital Health does not avoid charging, particularly for services on break fixes. When they...

Jul 2024
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CIO

Product

Paragon Financials is pretty cut and dry, but we would like the ability to review invoices directly...

Jul 2024
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VP/Other Executive

Relationship

When we can actually talk to the people at Altera Digital Health's support desk, they actually know...

Jun 2024
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VP/Other Executive

Product

We are not using the system to its fullest extent. Even the things that we have implemented may not...

Jun 2024
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VP/Other Executive

Value

There was a functionality that was there, and then suddenly it wasn't being supported anymore and...

Jun 2024
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VP/Other Executive

Culture, Value

Altera Digital Health charges for every little thing that we work on with them. Interfaces are a...

Jun 2024
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VP/Other Executive

Loyalty

I would maybe buy the product again because we are a certain facility type, so conversions of IT...

Jun 2024
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CFO

Product

Integration is really key for us. We can do things in one part of Paragon Financials and push them...

Mar 2024
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CFO

Product

One of the biggest improvements that Altera Digital Health made to Paragon Financials is we can scan...

Mar 2024
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CFO

Relationship

We have regular calls with Altera Digital Health at a pretty high level, and they have people on...

Mar 2024
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Analyst/Coordinator

Relationship, Value

Paragon Financials is a little hard to deal with. Altera Digital Health charges for a lot of little...

Feb 2024
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Analyst/Coordinator

Product

Paragon Financials gathers the data very well and allows us to analyze it. The trainings also cover...

Feb 2024
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Director

Product, Value

Users can make Paragon Financials work as long as they know how to work around its problems and...

Feb 2024
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Director

Loyalty, Product

I wouldn't have bought this system to begin with if I had had a choice. Paragon Financials doesn't...

Feb 2024
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Director

Operations, Product

The system's last two required upgrades have led to downtimes of many hours, and those upgrades have...

Feb 2024
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Manager

Loyalty, Operations

We went to Altera Digital Health because they were able to implement and meet the meaningful use...

Dec 2023
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Manager

Product

The area for improvement with Paragon Financials would be the reporting capabilities. It takes...

Dec 2023
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Manager

Operations, Value

Altera Digital Health doesn’t have a lot of ongoing training. They have some web training, but we...

Dec 2023
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Manager

Product

We are able to modify demographics as needed in Paragon Financials when patients have new addresses.

Nov 2023
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Manager

Product

There is a report that we run out of Paragon Financials that we are having problems with. We would...

Nov 2023
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