Paragon Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Value
One of our complaints has a lot to do with the system's payroll piece. We ended up moving away from...
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Culture
I don't know whether this is a big deal, but I thought that the vendor had to be more transparent...
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Product
Paragon Financials is a fairly stable system. It is really nice that its financial pieces integrate...
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Relationship
With a lot of the vendor's support people, when we take a problem to them, they will start...
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Operations
The vendor’s delivery is just a little wonky with training, and they are still trying to figure that...
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Loyalty, Product
Paragon Financials hasn't changed much. It doesn't really need to. We stopped using the vendor's...
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Relationship
There are communication barriers with the vendor's support people. I think the vendor is still...
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Product, Value
Integration is where Altera Digital Health could really use some help. With Paragon Financials, the...
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Loyalty, Relationship
The vendor is getting better in terms of proactivity. We are getting more emails about patient...
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Operations, Value
Altera Digital Health is definitely a well-oiled machine for upgrades and implementations as long as...
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Loyalty, Product
We would like a module in Paragon Financials for our specialty, but that product doesn't really...
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Loyalty, Relationship, Product
I absolutely feel like Altera Digital Health has a vision. However, that vision is almost too...
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Relationship, Operations
I am happy with Paragon Financials. It is a solid product for our organization. We have had issues,...
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Operations
Since Altera Digital Health purchased Paragon Financials, they have not been formally training folks...
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Relationship
Altera Digital Health’s support team seems to be engaged, especially at the project management...
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Relationship
I appreciate the clinical focus Altera Digital Health has applied as of late. They have some...
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Value
Altera Digital Health does not avoid charging, particularly for services on break fixes. When they...
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Product
Paragon Financials is pretty cut and dry, but we would like the ability to review invoices directly...
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Relationship
When we can actually talk to the people at Altera Digital Health's support desk, they actually know...
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Product
We are not using the system to its fullest extent. Even the things that we have implemented may not...
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Value
There was a functionality that was there, and then suddenly it wasn't being supported anymore and...
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Culture, Value
Altera Digital Health charges for every little thing that we work on with them. Interfaces are a...
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Loyalty
I would maybe buy the product again because we are a certain facility type, so conversions of IT...
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Product
Integration is really key for us. We can do things in one part of Paragon Financials and push them...
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Product
One of the biggest improvements that Altera Digital Health made to Paragon Financials is we can scan...
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Relationship
We have regular calls with Altera Digital Health at a pretty high level, and they have people on...
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Relationship, Value
Paragon Financials is a little hard to deal with. Altera Digital Health charges for a lot of little...
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Product
Paragon Financials gathers the data very well and allows us to analyze it. The trainings also cover...
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Product, Value
Users can make Paragon Financials work as long as they know how to work around its problems and...
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Loyalty, Product
I wouldn't have bought this system to begin with if I had had a choice. Paragon Financials doesn't...
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Operations, Product
The system's last two required upgrades have led to downtimes of many hours, and those upgrades have...
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Loyalty, Operations
We went to Altera Digital Health because they were able to implement and meet the meaningful use...
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Product
The area for improvement with Paragon Financials would be the reporting capabilities. It takes...
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Operations, Value
Altera Digital Health doesn’t have a lot of ongoing training. They have some web training, but we...
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