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Paragon Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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VP/Other Executive

Relationship

The things we have seen from Harris Healthcare and their Altera Digital Health team are definitely...

Mar 2025
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Manager

Product

I’m able to go in and out of Paragon Financials without any hiccups. If the patient offers their...

Feb 2025
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Manager

Value

One of our complaints has a lot to do with the system's payroll piece. We ended up moving away from...

Nov 2024
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Manager

Culture

I don't know whether this is a big deal, but I thought that the vendor had to be more transparent...

Nov 2024
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Manager

Product

Paragon Financials is a fairly stable system. It is really nice that its financial pieces integrate...

Nov 2024
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Manager

Relationship

With a lot of the vendor's support people, when we take a problem to them, they will start...

Nov 2024
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Director

Operations

The vendor’s delivery is just a little wonky with training, and they are still trying to figure that...

Oct 2024
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Director

Loyalty, Product

Paragon Financials hasn't changed much. It doesn't really need to. We stopped using the vendor's...

Oct 2024
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Director

Relationship

There are communication barriers with the vendor's support people. I think the vendor is still...

Oct 2024
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Director

Product, Value

Integration is where Altera Digital Health could really use some help. With Paragon Financials, the...

Oct 2024
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Director

Loyalty, Relationship

The vendor is getting better in terms of proactivity. We are getting more emails about patient...

Oct 2024
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Director

Operations, Value

Altera Digital Health is definitely a well-oiled machine for upgrades and implementations as long as...

Aug 2024
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Director

Loyalty, Product

We would like a module in Paragon Financials for our specialty, but that product doesn't really...

Aug 2024
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Director

Loyalty, Relationship, Product

I absolutely feel like Altera Digital Health has a vision. However, that vision is almost too...

Aug 2024
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Director

Relationship, Operations

I am happy with Paragon Financials. It is a solid product for our organization. We have had issues,...

Aug 2024
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CIO

Operations

Since Altera Digital Health purchased Paragon Financials, they have not been formally training folks...

Jul 2024
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CIO

Relationship

Altera Digital Health’s support team seems to be engaged, especially at the project management...

Jul 2024
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CIO

Relationship

I appreciate the clinical focus Altera Digital Health has applied as of late. They have some...

Jul 2024
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CIO

Value

Altera Digital Health does not avoid charging, particularly for services on break fixes. When they...

Jul 2024
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CIO

Product

Paragon Financials is pretty cut and dry, but we would like the ability to review invoices directly...

Jul 2024
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VP/Other Executive

Relationship

When we can actually talk to the people at Altera Digital Health's support desk, they actually know...

Jun 2024
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VP/Other Executive

Product

We are not using the system to its fullest extent. Even the things that we have implemented may not...

Jun 2024
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VP/Other Executive

Value

There was a functionality that was there, and then suddenly it wasn't being supported anymore and...

Jun 2024
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VP/Other Executive

Culture, Value

Altera Digital Health charges for every little thing that we work on with them. Interfaces are a...

Jun 2024
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VP/Other Executive

Loyalty

I would maybe buy the product again because we are a certain facility type, so conversions of IT...

Jun 2024
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