Paragon Financials Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
The support from Altera Digital Health has been rough. If Altera Digital Health is made aware of a...
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Product
Paragon Financials has been a bit more stable for us than Paragon Clinicals. Paragon Financials is...
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Operations
Altera Digital Health’s initial training was pretty solid. The ongoing training is basically...
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Relationship
The things we have seen from Harris Healthcare and their Altera Digital Health team are definitely...
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Product
I’m able to go in and out of Paragon Financials without any hiccups. If the patient offers their...
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Value
One of our complaints has a lot to do with the system's payroll piece. We ended up moving away from...
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Culture
I don't know whether this is a big deal, but I thought that the vendor had to be more transparent...
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Product
Paragon Financials is a fairly stable system. It is really nice that its financial pieces integrate...
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Relationship
With a lot of the vendor's support people, when we take a problem to them, they will start...
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Operations
The vendor’s delivery is just a little wonky with training, and they are still trying to figure that...
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Loyalty, Product
Paragon Financials hasn't changed much. It doesn't really need to. We stopped using the vendor's...
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Relationship
There are communication barriers with the vendor's support people. I think the vendor is still...
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Product, Value
Integration is where Altera Digital Health could really use some help. With Paragon Financials, the...
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Loyalty, Relationship
The vendor is getting better in terms of proactivity. We are getting more emails about patient...
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Operations, Value
Altera Digital Health is definitely a well-oiled machine for upgrades and implementations as long as...
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Loyalty, Product
We would like a module in Paragon Financials for our specialty, but that product doesn't really...
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Loyalty, Relationship, Product
I absolutely feel like Altera Digital Health has a vision. However, that vision is almost too...
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Relationship, Operations
I am happy with Paragon Financials. It is a solid product for our organization. We have had issues,...
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Operations
Since Altera Digital Health purchased Paragon Financials, they have not been formally training folks...
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Relationship
Altera Digital Health’s support team seems to be engaged, especially at the project management...
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Relationship
I appreciate the clinical focus Altera Digital Health has applied as of late. They have some...
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Value
Altera Digital Health does not avoid charging, particularly for services on break fixes. When they...
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Product
Paragon Financials is pretty cut and dry, but we would like the ability to review invoices directly...
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