Paragon Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Altera Digital Health is not just a healthcare software company. They have a lot. They are committed...
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Loyalty
We are excited for Paragon Clinicals because it is built on an SQL database. We are going to...
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Operations
I would like to get Altera Digital Health's people to not only train us but also stay another two...
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Value
We have been able to operate with Altera Digital Health's software. In some aspects, Epic's system...
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Loyalty, Product
We are excited about Altera Digital Health's new product, Paragon Denali. By partnering with...
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Value
I like Paragon Clinicals. It works well for our facility type. However, there are a lot of things...
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Relationship
One thing that I don't like about Paragon Clinicals is that when we need to get support, most of the...
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Loyalty, Value
When we first bought Paragon Clinicals several years ago, I would have said that we would buy it...
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Operations
Altera Digital Health does annual training where they will invite the people in our organization who...
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Culture, Relationship
Altera Digital Health doesn't keep all of their promises. They will usually keep their promises, but...
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Relationship
I would like to see Altera Digital Health's upper management be more involved with individual...
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Product
There are a lot of good things about Paragon Clinicals. I feel like the product is really geared...
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Relationship
With Paragon Clinicals, we have a lot of layers of support. We have a salesperson and a customer...
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Product, Value
There were many years when no new technology was added to Paragon Clinicals, so there isn't much AI...
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Value
Paragon Clinicals is a good product for the cost for our type of facility.
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Loyalty
We are really excited about the upgrade to Paragon Denali. The current product needs an upgrade to...
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Loyalty, Value
Things have been so much better with Paragon Clinicals since the acquisition. Before Harris...
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Value
We were a little disappointed to hear that self-hosting is no longer an option when it comes to...
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Loyalty, Product
One of the things that we are on the fence about right now is upgrading to Paragon Denali. We know...
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Product
The biggest thing that we need from Altera Digital Health is a bidirectional exchange with another...
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Product
Paragon Financials gives us easy access for going through tabs and looking at notes, transactions,...
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Culture, Relationship
Overall, things are going okay at best. There have been a lot of changes with the vendor's sales...
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Culture, Value
There have been some things that we have brought forward initially that the vendor said had a very...
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Culture, Loyalty
I can say with 100% certainty that Paragon Clinicals will not be in the building after our contract...
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Loyalty
I have to convert multiple facilities to Altera Digital Health’s cloud environment over the next...
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Loyalty, Product
The biggest strength for Paragon Clinicals right now is the fact that Altera Digital Health is...
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Loyalty
Altera Digital Health is paying attention to the areas that need to be improved. Their nursing...
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Loyalty, Product
Once we get through optimizing the solution, I think the ease of use is going to be significantly...
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Relationship
I get good support from Altera Digital Health. We get a lot of engagement from them. A member of the...
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Relationship
We have to lead Altera Digital Health by the nose to some extent. Sometimes, if we spot a problem...
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Relationship, Value
Anytime we need to make a change with Paragon Clinicals, there is a cost. If we need to update...
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Loyalty, Product
One of the nicest things about Paragon Clinicals is how it integrates with our financial system. It...
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Relationship, Product
The one thing we don't really like is how Altera Digital Health is forcing all of their clients to...
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Product, Value
Paragon Clinicals isn't easy to use. Our biggest complaint is that the nursing documentation is very...
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Relationship
Regarding proactive service, Altera Digital Health is pretty good. And Altera Digital Health is...
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Product
I would like automation in Paragon Financials. I'm sure Altera Digital Health is looking at it. I...
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Loyalty, Operations
Altera Digital Health’s training is bad. I'm not satisfied. However, better training will be...
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Loyalty, Relationship, Product
We are happy as a client overall. Paragon Financials is a good product. And the vendor has a vision....
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Product
We are using Altera Digital Health for integrating our state’s immunization registry, and that...
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Value
The company’s new model is charging more. Paragon Clinicals is too expensive for what we are...
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Relationship
I would like to see Altera Digital Health make sure that their support personnel have the right...
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Product, Value
Paragon Clinicals is a good product. Altera Digital Health does drive tangible outcomes. They try,...
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Product, Value
Paragon Clinicals is not a fully integrated system. Altera Digital Health is trying to build to the...
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Product
With Paragon Clinicals, there are different UIs based on nurses or doctors. The doctors have a web...
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Relationship
Altera Digital Health is doing some things that I think are good for Paragon Clinicals, but it is...
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Relationship, Product
I’m pretty happy with Altera Digital Health’s delivery of new technology. We, along with others on...
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Relationship
If another site has had a safety issue, even if we haven't seen the same issue in our system, Altera...
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Relationship, Product
Certain service orders get the attention we need. A pharmacy service order seems to get assigned to...
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Relationship
Altera Digital Health eventually keeps all promises, but they don't do it as fast as we want. If...
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Loyalty, Relationship
Altera Digital Health is not opposed to changing things when they hear a good idea. When people are...
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Value
Some integrations with third parties have gone pretty well. Some have been kind of hard. Altera...
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Loyalty, Value
I’m not sure whether I would buy Paragon Clinicals again. We went out a few years ago and looked at...
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Loyalty, Relationship
There have been some long delays in seeing some of the products that we hoped to see from Altera...
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Relationship
The quality of Altera Digital Health’s support depends on who I get. High-priority things can...
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Product
The quality of Paragon Clinicals is better than it was. Altera Digital Health’s immunization...
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Relationship
Our account executive from Altera Digital Health is awesome. We have worked with them in different...
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Loyalty
I don't know whether Paragon Clinicals is a long-term solution or whether it is going to stay in the...
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Relationship, Operations
Altera Digital Health is engaged with our organization. Their update process is pretty good. There...
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Operations, Product
Paragon Clinicals’ ease of use depends on who we are training and which part of the product we are...
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Operations, Value
Altera Digital Health’s training isn’t great. Another vendor I used in the past always had free...
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Relationship
Altera Digital Health has had some different acquisitions lately, and there was one webinar that...
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Relationship, Operations
We need to have knowledgeable experts from Altera Digital Health to help with Paragon Financials. I...
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Product
For clinicians, it would be nice if they could modify their notes and create existing documents for...
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Relationship, Product
If users work too quickly, errors pop up. If certain data is not put in correctly, it corrupts the...
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Product
The profiles are very finicky, and when things are off, the notes lock up, and we have to reach out...
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Relationship, Product
Altera Digital Health releases different issues that have been fixed, and they definitely don't keep...
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Loyalty
We are moving to another vendor's system in a few years. So Altera Digital Health is not part of our...
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Relationship, Product
We use a PACS and EKG management, and it seems like things are built in anyway. We have to reach out...
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Relationship, Operations
The vendor is pretty on top of things when it comes to new releases and updates, especially big...
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Relationship, Operations
Altera Digital Health has done a better job in the last few years of letting us know ahead of time...
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Value
We get charged for major upgrades with Altera Digital Health. We have all these implementation fees...
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Relationship, Product
Integrating other solutions with Paragon Clinicals is hard. We have a cath lab, and we use a...
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Product
Altera Digital Health does regular maintenance for the system, and at our facility, that makes...
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Loyalty, Relationship
Altera Digital Health’s engagement has been better in the last year or two. Things have definitely...
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Relationship
Altera Digital Health tells us that they can do things as simple as adding eCQMs to Paragon...
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Value
We get nickel-and-dimed for every interface and everything we need to do, especially when it comes...
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Product
The one saving grace with Altera Digital Health is that their product is relatively robust in terms...
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Loyalty, Product
We are evaluating other products, mostly because of physician dissatisfaction with Altera Digital...
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Relationship
We had Altera Digital Health’s performance improvement team out here a couple of years ago. They...
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Loyalty, Relationship
Altera Digital Health has a vision. I think Altera Digital Health is poised to go in the right...
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Relationship
At least during major upgrades, we tend to have reasonably good support from Altera Digital Health....
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Loyalty, Product
I'm not likely to recommend Paragon Clinicals. For our first several years as the vendor’s...
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Relationship
The support from Altera Digital Health has been rough. If Altera Digital Health is made aware of a...
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Product
Paragon Financials has been a bit more stable for us than Paragon Clinicals. Paragon Financials is...
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Operations
Altera Digital Health’s initial training was pretty solid. The ongoing training is basically...
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Product
A lot of our fixes are workarounds. We had a problem where when we would schedule somebody, if the...
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Relationship, Product
With our immunization and PDMP, we have to go to outside parties for some things. We do use the...
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Loyalty, Value
Our satisfaction a year from now depends on whether we upgrade to Paragon Denali, which is going to...
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Relationship
I have a case where we are having a certain problem reoccur, and the vendor asked us for the old...
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Product
The prescriptions feature for the providers is ugly. The vendor knows it. They say it is fixed in...
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Loyalty, Product
We have a lot of elderly patients who might be on four or five medications each. The providers see...
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Relationship, Product
In my job, people send me a work queue task. When I go into that task and try to update a message,...
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Relationship
With a lot of my cases, the vendor will come back asking for another example and whether I can...
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Operations
When we went live with a new version, the implementation was pretty good, and the person we make...
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Value
I would have said the vendor avoids charging for every little thing a short time ago, but today,...
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Relationship
I look at my cases every day, and I struggle. I do a video recording for every one of my cases, and...
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Loyalty
Paragon Clinicals is probably not part of our long-term plans. Providers are very frustrated with...
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Loyalty, Relationship
The vendor keeping all promises is probably our biggest beef because tickets take forever. Right...
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Loyalty
I would not buy Paragon Clinicals again. Our organization may potentially move away from Paragon...
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Relationship, Product
Paragon Clinicals is really good for a smaller facility. We are kind of in the middle in terms of...
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Product
Paragon Clinicals is pretty easy for physicians to use, but it is a little more difficult for...
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Relationship
A lot of Altera Digital Health’s support is offshore. We have to get through the offshore people...
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Loyalty, Relationship, Product
Altera Digital Health has been releasing more improvements for Paragon Clinicals, and that has...
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Value
Altera Digital Health wants to charge us for everything. If we need help with modules or if want to...
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Value
Paragon Clinicals works well enough. We are able to use its services to take care of patients. That...
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Operations, Product
Paragon Clinicals' software upgrades happen as they are supposed to. We recently did an upgrade that...
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Operations
Altera Digital Health's training model is a teach-the-teacher model, and then the new teacher will...
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Loyalty, Product
Paragon Clinicals is clunky. Sometimes, we can get the end results that we are supposed to, but that...
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Product, Value
Paragon Clinicals is a little clunky when it comes to interfacing with other modules or providing...
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Product
We would like CMS billing to be a little more streamlined in Paragon Clinicals because right now,...
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Relationship
In general, Paragon Clinicals is okay as an EHR for what it has to offer. All EHRs have problems,...
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Relationship
Our Altera Digital Health account representative does a really nice job of trying to keep us...
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Relationship
The things we have seen from Harris Healthcare and their Altera Digital Health team are definitely...
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