Paragon Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product
Overall, Paragon Clinicals is a decent product. The core of the product is decent, but Altera...
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Relationship
I would like the vendor to be more proactive about budgeting. I struggle with budgeting. The vendor...
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Relationship
Altera Digital Health has not kept up with new technology very well in the past few years. We...
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Relationship
I have had very little executive involvement since the vendor became Altera Digital Health. We do...
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Product
The vendor’s upgrades could improve if they could simplify the upgrade process. There is a lot of...
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Loyalty
Altera Digital Health is struggling with a lot of the interoperability stuff. We just are not able...
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Operations, Product
We are doing okay as far as Paragon Clinicals is concerned, but there is a bit of an issue with our...
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Loyalty, Relationship
Paragon Clinicals definitely needs some more optimization. Altera Digital Health is getting there....
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Product
We would like to see some better integration with the charting and the different places where either...
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Product
I would like to see Altera Digital Health update their applications. I know they are working on...
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Operations, Value
We have paid Altera Digital Health for additional training in different areas, but I feel like that...
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Product
Some of the charting that we are doing in Paragon Clinicals is duplicated. If we chart something...
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Product
A strength of Paragon Clinicals is customization because our facility operates in our own way, and...
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Value
One of our complaints has a lot to do with the system's payroll piece. We ended up moving away from...
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Culture
I don't know whether this is a big deal, but I thought that the vendor had to be more transparent...
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Product
Paragon Financials is a fairly stable system. It is really nice that its financial pieces integrate...
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Relationship
With a lot of the vendor's support people, when we take a problem to them, they will start...
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Operations
The vendor’s delivery is just a little wonky with training, and they are still trying to figure that...
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Loyalty, Product
Paragon Financials hasn't changed much. It doesn't really need to. We stopped using the vendor's...
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Relationship
There are communication barriers with the vendor's support people. I think the vendor is still...
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Product, Value
Integration is where Altera Digital Health could really use some help. With Paragon Financials, the...
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Loyalty, Relationship
The vendor is getting better in terms of proactivity. We are getting more emails about patient...
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Loyalty, Relationship
I want to say the vendor doesn’t keep all promises because of history. Some things were overpromised...
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Loyalty, Product
I am not fully satisfied with the functionality meeting all our needs because we need nurse...
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Relationship, Operations
The overall product quality is getting much better over the last year and a half. It really started...
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Value
The vendor could provide more value for the price with their interfaces and integrations. If I had a...
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Operations
Where the vendor could have supported us better with their implementation services would be their...
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Product
Things are weird with Paragon Clinicals just because every facility uses it differently. With a...
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Product, Value
Delivering new technology is a waiting game. The vendor is trying to develop, and they are trying to...
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Value
Some people love the product, and some people hate it. As someone who has worked with it as long as...
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Product
Paragon Clinicals has gotten better over the years. I do like the fact that, regardless of what...
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Product
I work a little bit in Paragon Clinician Hub, but I use it very little. It is a little antiquated...
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Product
We transitioned from using physician documents in Paragon Clinicals under PhysDoc to using clinician...
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Relationship, Product
The perception of Paragon Clinicals has its ups and downs. So much of the industry is on Epic, so...
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Relationship
I have been on a few different things that we have had issues with when our IT department was...
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Operations, Value
Altera Digital Health is definitely a well-oiled machine for upgrades and implementations as long as...
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Loyalty, Product
We would like a module in Paragon Financials for our specialty, but that product doesn't really...
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Loyalty, Relationship, Product
I absolutely feel like Altera Digital Health has a vision. However, that vision is almost too...
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Relationship, Operations
I am happy with Paragon Financials. It is a solid product for our organization. We have had issues,...
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Relationship
The executive involvement that we have received from Altera Digital Health has been outstanding....
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Culture, Value
Paragon Clinicals is a little pricier than some other systems that we are using. I understand that...
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Product
We would like to reduce the clicks in Paragon Clinicals and focus on the provider to get click...
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Loyalty, Relationship
Altera Digital Health is working toward doing the right things. Paragon Clinicals is a good product,...
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Loyalty
Paragon Clinicals is part of our plans for the foreseeable future, but that is complicated. We have...
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Operations
Altera Digital Health’s implementation teams need a lot of work, especially with current customers....
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Relationship
We get regular updates from Altera Digital Health if there are big things. Their executive...
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Relationship
The support is bad. We have contracted with a company that works for Altera Digital Health. If we...
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Relationship
When we are working with a company that knows we have had lots of complaints and lots of problems,...
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Relationship
Our relationship with Altera Digital Health is still struggling. We came from an EMR where if I put...
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Operations, Product
When we started with the ambulatory side, I was a big advocate for Paragon Clinicals; I said the...
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Value
Whether Altera Digital Health avoids charging depends on what something is. For example, we have a...
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Relationship, Operations
Altera Digital Health sent out what they called a pit crew. They had people who were supposed to be...
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Loyalty, Product
We have updated to a newer version of Paragon Clinicals. In that version, we were supposed to be...
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Loyalty, Product
We changed from our previous vendor partly because the two systems, the hospital and the clinic...
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Product
I am not very likely to recommend Paragon Clinicals. We are struggling with a lot of things on the...
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Loyalty, Product
One of our patients who used to follow a provider who left a few years ago had prescription refills...
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Loyalty
Paragon Clinicals is a part of our long-term plans. We are looking at other medical records, but at...
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Relationship
The only thing I can say that we had positive with Altera Digital Health was there was a person who...
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Operations
Since Altera Digital Health purchased Paragon Financials, they have not been formally training folks...
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Relationship
Altera Digital Health’s support team seems to be engaged, especially at the project management...
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Relationship
I appreciate the clinical focus Altera Digital Health has applied as of late. They have some...
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Value
Altera Digital Health does not avoid charging, particularly for services on break fixes. When they...
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Product
Paragon Financials is pretty cut and dry, but we would like the ability to review invoices directly...
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Relationship, Product
We manage with Paragon Clinicals. I don't have any good words. Sometimes, the vendor knows that a...
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Culture, Relationship, Operations
A lot of times, the vendor will say something is fixed, but then we start testing and going through...
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Relationship
The vendor is such a big entity now, but every time we do something with them, all the people that...
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Relationship, Product
Inherently, Altera Digital Health doesn’t always listen. When people on our team notice where the...
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Relationship
Altera Digital Health has moved. The majority of the support staff used to be in our country, but it...
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Loyalty, Relationship
It seems like every time we do an upgrade or an update, Altera Digital Health may fix one thing and...
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Loyalty, Relationship
We have been on the Paragon Clinicals journey for quite some time. We started with McKesson, then we...
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Loyalty, Product
IV pump integration is not included in Altera Digital Health’s road map, partially because they are...
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Loyalty, Value
If someone were in a similar hospital doing what I'm doing today and the overall mission and vision...
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Product
Altera Digital Health has not kept all their promises about having a deeper integration between...
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Relationship
Altera Digital Health’s focus is putting users together rather than being the leader in the space....
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Loyalty, Product
Paragon Clinicals has some good things, but it has some bad things too. It has had a lot of...
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Relationship
Once Altera Digital Health gets to the point where they acknowledge that they need to help us, they...
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Operations, Value
Paragon Clinicals is cheap. Our most recent upgrade with Altera Digital Health was a lot better than...
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Product
We have had problems with Paragon Clinicals' performance, especially since the upgrade. The provider...
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Relationship
Altera Digital Health's support team does not get back to us on a problem promptly. They have a lot...
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Operations
Altera Digital Health doesn't do training. They have videos on customers' websites that they point...
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Culture
We are working with a few different integrations. Those are a little more complex than they should...
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Loyalty, Relationship
Altera Digital Health is a really good group of people. They have the best customer service...
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Relationship
When we can actually talk to the people at Altera Digital Health's support desk, they actually know...
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Product
We are not using the system to its fullest extent. Even the things that we have implemented may not...
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Value
There was a functionality that was there, and then suddenly it wasn't being supported anymore and...
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Culture, Value
Altera Digital Health charges for every little thing that we work on with them. Interfaces are a...
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Loyalty
I would maybe buy the product again because we are a certain facility type, so conversions of IT...
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Loyalty, Relationship
We have a good relationship with Altera Digital Health’s leadership. We perhaps have advantages over...
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Relationship, Operations
The vendor's development and customer communication are lacking, as evidenced by the solutions...
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Relationship, Operations
Altera Digital Health’s service isn't always great. There is a disconnect in the knowledge base of...
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Relationship
Altera Digital Health is trying to engage more with users through phone calls and things. Sometimes,...
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Relationship
If we ask Altera Digital Health, they come on-site with a crew of experts and do a review process,...
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Loyalty
Altera Digital Health is changing to an Azure-based model. Instead of having major upgrades all the...
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Product
Integration is really key for us. We can do things in one part of Paragon Financials and push them...
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Product
One of the biggest improvements that Altera Digital Health made to Paragon Financials is we can scan...
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Relationship
We have regular calls with Altera Digital Health at a pretty high level, and they have people on...
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Loyalty, Product
For hospitals of our size, Paragon Clinicals is an okay solution but not one that I would come out...
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Operations, Value
Altera Digital Health is not great at reaching out for training. If we reach out for training, they...
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Relationship
Altera Digital Health is clever enough not to make promises so that they don't have to break them....
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Product, Value
Altera Digital Health’s favorite thing to say is that the product is working as designed. They don't...
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Relationship, Product
For the systems we have to use, Altera Digital Health’s support has improved over the years. The...
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Relationship, Value
Paragon Financials is a little hard to deal with. Altera Digital Health charges for a lot of little...
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Product
Paragon Financials gathers the data very well and allows us to analyze it. The trainings also cover...
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Loyalty, Relationship
The vendor seems to be going through a lot of changes, and a lot of that probably has to do with the...
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Relationship
We have a really good relationship with the people at Altera Digital Health. There is a good balance...
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Loyalty, Relationship, Product
Paragon Clinicals is currently undergoing a lot of change. There is a lot of talk about things that...
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Value
I feel nickel-and-dimed all the time with Altera Digital Health. There is a charge for everything.
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Product, Value
Users can make Paragon Financials work as long as they know how to work around its problems and...
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Loyalty, Product
I wouldn't have bought this system to begin with if I had had a choice. Paragon Financials doesn't...
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Operations, Product
The system's last two required upgrades have led to downtimes of many hours, and those upgrades have...
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Product
The mobile CPOE process needs some work. The vendor has a mobile version, but it needs some help in...
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Loyalty
The vendor is just coming out with their document management system. Prior to that, they leveraged...
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Product
The core of the database is great. We can do a lot of things with it. We can get any piece of data...
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Loyalty, Product
With a lot of the new technologies, we still don't have integrations or a really clear pathway. The...
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Relationship
Basically, during the whole Allscripts tenure, there was no executive involvement. Altera Digital...
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Loyalty, Operations
We went to Altera Digital Health because they were able to implement and meet the meaningful use...
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Product
The area for improvement with Paragon Financials would be the reporting capabilities. It takes...
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Operations, Value
Altera Digital Health doesn’t have a lot of ongoing training. They have some web training, but we...
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Product
Although Paragon Clinicals initially doesn't seem very intuitive, the nurses really enjoy it. The...
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Loyalty, Product
One area for improvement in Paragon Clinicals would be the dashboards. They are not as up-to-date as...
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Value
Every time the government says we need to add something, Altera Digital Health charges us for it. If...
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Relationship, Operations
The knowledge of the level-one analysts at Altera Digital Health needs to be improved. Across the...
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