Paragon Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Relationship
Altera Digital Health's customer service response is slow, and it's difficult to get responses that...
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Loyalty, Relationship, Product
Altera Digital Health tries to keep up with development and innovation, but the platform is just not...
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Loyalty, Value
We are actively working on implementing another EHR, so we will be sunsetting Paragon Clinicals. The...
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Operations, Value
Altera Digital Health is not very transparent with charges. When we first brought Paragon Clinicals...
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Product
I like the functionality of Paragon Clinicals for the physician side. Altera Digital Health has...
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Value
EHRs are so expensive. My rating for receiving my money's worth rates just above the middle of the...
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Loyalty, Relationship
In the last year, Altera Digital Health has improved the support process. Additionally, they had...
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Product
On the physician side, Altera Digital Health does well. On the nursing side, they don't do so well....
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Operations, Value
After the initial training of Paragon Clinicals, everything has a cost. If we get a new pharmacist,...
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Relationship
We lost one of our long-term people, and I'm trying not to let that affect my opinion. The...
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Loyalty
We have looked at moving to a different solution. I'm unsure whether Paragon Clinicals is part of...
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Relationship, Product
The ClinDoc tool doesn't go down a lot, but when it does, things are catastrophic. Altera Digital...
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Loyalty, Relationship
Because of an acquisition, we are getting rid of Altera Digital Health's tools altogether, but there...
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Product
Although I feel Paragon Clinicals is good because there are individual applications, I also think it...
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Product
The biggest benefit of Paragon Clinicals' charting is its slower pace. We can open one thing at a...
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Product
I like Altera Digital Health because each of their systems is singular and individual. Some...
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Product
Between Altera Digital Health and other vendors, everybody knows just one thing, and everybody's in...
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Relationship
Altera Digital Health is very good about being responsive with tickets and getting back to us in a...
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Loyalty
Altera Digital Health has an awesome vision, but we have yet to see them deliver. They have a lot of...
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Operations
Currently, Altera Digital Health's training is pretty much nonexistent. The partnership with Altera...
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Product
We would ideally like an EHR that can do both ambulatory and inpatient work. Right now, Altera...
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Value
For an organization similar to ours, I would rate my likelihood to recommend Paragon Clinicals...
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Product, Value
We frequently have trouble with our regulatory items. The government has mandated that we promote...
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Product
If Altera Digital Health did a better job of their updates and weren’t so problematic, then we would...
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Loyalty, Value
Altera Digital Health knows that we are supposed to go to a different EHR, and now they are telling...
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Operations
Altera Digital Health will send out a document that’s 100 pages long that outlines the changes that...
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Relationship, Product
If there’s a change that we want to make in Paragon Clinicals, we’ll talk to our IT department. They...
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Loyalty, Relationship
We’re moving to a cloud-based system of Paragon Clinicals. That is a big upgrade. We currently have...
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Loyalty
Paragon Clinicals is not extremely friendly in terms of usability. It’s very separated, with...
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Loyalty, Value
If finances weren’t a concern, I would probably go with a different system instead of Paragon...
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Relationship
Altera Digital Health is not just a healthcare software company. They have a lot. They are committed...
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Loyalty
We are excited for Paragon Clinicals because it is built on an SQL database. We are going to...
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Operations
I would like to get Altera Digital Health's people to not only train us but also stay another two...
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Value
We have been able to operate with Altera Digital Health's software. In some aspects, Epic's system...
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Loyalty, Product
We are excited about Altera Digital Health's new product, Paragon Denali. By partnering with...
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Value
I like Paragon Clinicals. It works well for our facility type. However, there are a lot of things...
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Relationship
One thing that I don't like about Paragon Clinicals is that when we need to get support, most of the...
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Loyalty, Value
When we first bought Paragon Clinicals several years ago, I would have said that we would buy it...
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Operations
Altera Digital Health does annual training where they will invite the people in our organization who...
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Culture, Relationship
Altera Digital Health doesn't keep all of their promises. They will usually keep their promises, but...
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Relationship
I would like to see Altera Digital Health's upper management be more involved with individual...
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Product
There are a lot of good things about Paragon Clinicals. I feel like the product is really geared...
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Relationship
With Paragon Clinicals, we have a lot of layers of support. We have a salesperson and a customer...
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Product, Value
There were many years when no new technology was added to Paragon Clinicals, so there isn't much AI...
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Value
Paragon Clinicals is a good product for the cost for our type of facility.
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Loyalty
We are really excited about the upgrade to Paragon Denali. The current product needs an upgrade to...
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Loyalty, Value
Things have been so much better with Paragon Clinicals since the acquisition. Before Harris...
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Value
We were a little disappointed to hear that self-hosting is no longer an option when it comes to...
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Loyalty, Product
One of the things that we are on the fence about right now is upgrading to Paragon Denali. We know...
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Product
The biggest thing that we need from Altera Digital Health is a bidirectional exchange with another...
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Product
Paragon Financials gives us easy access for going through tabs and looking at notes, transactions,...
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Culture, Relationship
Overall, things are going okay at best. There have been a lot of changes with the vendor's sales...
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Culture, Value
There have been some things that we have brought forward initially that the vendor said had a very...
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Culture, Loyalty
I can say with 100% certainty that Paragon Clinicals will not be in the building after our contract...
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Loyalty
I have to convert multiple facilities to Altera Digital Health’s cloud environment over the next...
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Loyalty, Product
The biggest strength for Paragon Clinicals right now is the fact that Altera Digital Health is...
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Loyalty
Altera Digital Health is paying attention to the areas that need to be improved. Their nursing...
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Loyalty, Product
Once we get through optimizing the solution, I think the ease of use is going to be significantly...
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Relationship
I get good support from Altera Digital Health. We get a lot of engagement from them. A member of the...
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Relationship
We have to lead Altera Digital Health by the nose to some extent. Sometimes, if we spot a problem...
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Commentary Summary
Comment Type Breakout