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Paragon Commentary
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Subject Expert
Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

We usually get the same support people to help with our different Altera Digital Health solutions,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Paragon Financials does exactly what the vendor said it would do. A lot of our financial leadership...

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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Manager

Paragon Financials does have a document storage system that we purchased. It's very basic and has...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Manager

A lot of Paragon Clinicals’ strengths come from the provider documentation, which is why we were...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

On the nursing documentation side, a lot of our nursing leaders complain that the system is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Our organization has decided to no longer use Paragon Clinicals. It is too slow to keep up with the...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Manager

The support team seems large, so we end up working with different people each time. It's easier to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We did a huge upgrade in Paragon Clinicals, and it didn't go well. Altera Digital Health is trying...

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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Nurse

Our downtime is significant when we implement upgrades for Paragon Clinicals. We have also had some...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Nurse

Paragon Clinicals has functioned well for our type of hospital thus far, and Altera Digital Health...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Nurse

We are considering leaving Paragon Clinicals because we have had a lot of end-user dissatisfaction...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Nurse

Altera Digital Health is really responsive to tickets, and we don’t have any issues if we need...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Nurse

We are lucky that we get to do a lot of the customization and building in Paragon Clinicals, and...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Altera Digital Health's customer service response is slow, and it's difficult to get responses that...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

Altera Digital Health tries to keep up with development and innovation, but the platform is just not...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Manager

We are actively working on implementing another EHR, so we will be sunsetting Paragon Clinicals. The...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Manager

Altera Digital Health is not very transparent with charges. When we first brought Paragon Clinicals...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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CNO

I like the functionality of Paragon Clinicals for the physician side. Altera Digital Health has...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CNO

EHRs are so expensive. My rating for receiving my money's worth rates just above the middle of the...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CNO

In the last year, Altera Digital Health has improved the support process. Additionally, they had...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CNO

On the physician side, Altera Digital Health does well. On the nursing side, they don't do so well....

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CNO

After the initial training of Paragon Clinicals, everything has a cost. If we get a new pharmacist,...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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CNO

We lost one of our long-term people, and I'm trying not to let that affect my opinion. The...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CNO

We have looked at moving to a different solution. I'm unsure whether Paragon Clinicals is part of...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

The ClinDoc tool doesn't go down a lot, but when it does, things are catastrophic. Altera Digital...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Because of an acquisition, we are getting rid of Altera Digital Health's tools altogether, but there...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

Although I feel Paragon Clinicals is good because there are individual applications, I also think it...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The biggest benefit of Paragon Clinicals' charting is its slower pace. We can open one thing at a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

I like Altera Digital Health because each of their systems is singular and individual. Some...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

Between Altera Digital Health and other vendors, everybody knows just one thing, and everybody's in...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

Altera Digital Health is very good about being responsive with tickets and getting back to us in a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Altera Digital Health has an awesome vision, but we have yet to see them deliver. They have a lot of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

Currently, Altera Digital Health's training is pretty much nonexistent. The partnership with Altera...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

We would ideally like an EHR that can do both ambulatory and inpatient work. Right now, Altera...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

For an organization similar to ours, I would rate my likelihood to recommend Paragon Clinicals...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Nurse

We frequently have trouble with our regulatory items. The government has mandated that we promote...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Nurse

If Altera Digital Health did a better job of their updates and weren’t so problematic, then we would...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Nurse

Altera Digital Health knows that we are supposed to go to a different EHR, and now they are telling...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

Altera Digital Health will send out a document that’s 100 pages long that outlines the changes that...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

If there’s a change that we want to make in Paragon Clinicals, we’ll talk to our IT department. They...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

We’re moving to a cloud-based system of Paragon Clinicals. That is a big upgrade. We currently have...

Comment Tone Negative
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Paragon Clinicals is not extremely friendly in terms of usability. It’s very separated, with...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

If finances weren’t a concern, I would probably go with a different system instead of Paragon...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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VP/Other Executive

Altera Digital Health is not just a healthcare software company. They have a lot. They are committed...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We are excited for Paragon Clinicals because it is built on an SQL database. We are going to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I would like to get Altera Digital Health's people to not only train us but also stay another two...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We have been able to operate with Altera Digital Health's software. In some aspects, Epic's system...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

We are excited about Altera Digital Health's new product, Paragon Denali. By partnering with...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

I like Paragon Clinicals. It works well for our facility type. However, there are a lot of things...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

One thing that I don't like about Paragon Clinicals is that when we need to get support, most of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When we first bought Paragon Clinicals several years ago, I would have said that we would buy it...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Director

Altera Digital Health does annual training where they will invite the people in our organization who...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Altera Digital Health doesn't keep all of their promises. They will usually keep their promises, but...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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Director

I would like to see Altera Digital Health's upper management be more involved with individual...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

There are a lot of good things about Paragon Clinicals. I feel like the product is really geared...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

With Paragon Clinicals, we have a lot of layers of support. We have a salesperson and a customer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There were many years when no new technology was added to Paragon Clinicals, so there isn't much AI...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

Paragon Clinicals is a good product for the cost for our type of facility.

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We are really excited about the upgrade to Paragon Denali. The current product needs an upgrade to...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Analyst/Coordinator

Things have been so much better with Paragon Clinicals since the acquisition. Before Harris...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Analyst/Coordinator

We were a little disappointed to hear that self-hosting is no longer an option when it comes to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

One of the things that we are on the fence about right now is upgrading to Paragon Denali. We know...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Analyst/Coordinator

The biggest thing that we need from Altera Digital Health is a bidirectional exchange with another...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Paragon Financials gives us easy access for going through tabs and looking at notes, transactions,...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

Overall, things are going okay at best. There have been a lot of changes with the vendor's sales...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

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CEO/President

There have been some things that we have brought forward initially that the vendor said had a very...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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CEO/President

I can say with 100% certainty that Paragon Clinicals will not be in the building after our contract...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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Director

I have to convert multiple facilities to Altera Digital Health’s cloud environment over the next...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

The biggest strength for Paragon Clinicals right now is the fact that Altera Digital Health is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Altera Digital Health is paying attention to the areas that need to be improved. Their nursing...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

Once we get through optimizing the solution, I think the ease of use is going to be significantly...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

I get good support from Altera Digital Health. We get a lot of engagement from them. A member of the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We have to lead Altera Digital Health by the nose to some extent. Sometimes, if we spot a problem...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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