Sunrise Commentary

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Altera Digital Health is very responsive. If we need some training in a hurry, they quickly come up...

Altera Digital Health's turnaround time is good, but Sunrise is a very complex system, so sometimes...

Altera Digital Health recently developed their ambient AI scribe, which came out a few months ago....

We still have some minor issues to deal with from the upgrade to Sunrise. Nothing has ever...

The only thing I don't like about Sunrise is that the order sets are cumbersome. I've been so...

I think Sunrise is perfect for a hospital of our size. For cost effectiveness and the services we...

Sunrise doesn't have all the bells and whistles of Epic or Oracle Health. I don't want them all, but...

Our relationship with Altera Digital Health has been fairly good. Considering we're moving away from...

If an organization wants something routine and solid with built-in functionality and bells and...

Altera Digital Health charges too much money because they’re losing clients and trying to make up...

We’ve had several documentation challenges in Sunrise with pulling other disciplinary notes into the...

I don’t feel like Altera Digital Health meets their solution capabilities. Either we have to wait...

It would be nice if Sunrise had the Working Diagnosis module built into the notes module so that it...

It just seems like Altera Digital Health has been going downhill since the transition from...

One positive thing about Sunrise is that it’s very customizable. The vendor uses a coding framework...

I don’t think I would recommend Sunrise unless an organization is really trying to save money or is...

I don’t feel like Altera Digital Health is very good at helping us resolve some of our challenges....

Our referral system is a challenge. Altera Digital Health does have a referral module, but it...

There are a lot of bugs with Sunrise. We constantly have to do updates. When Altera Digital Health...

Some of the Altera Digital Health staff members are really kind. They work overseas, and they do a...

Altera Digital Health's training program isn't that good. The vendor really doesn't provide a...

From a clinical perspective, I'd probably rate Sunrise high for its capabilities. But when I look at...

I think Altera Digital Health's largest weakness right now is that their customer base continues to...

We get good value out of what we're paying for. The charges have been going well. Altera Digital...

Altera Digital Health's work with AI charting gets me excited. We use a product for our providers in...

With regard to whether Sunrise is better than it was, I do think the product continues to improve...

Altera Digital Health's support is quite good right now. I did an upgrade with them, and we're still...

I would not buy Sunrise again. But it was the most cost-effective solution at the time.

Currently, Sunrise is the beast I have, so it is part of our long-term plans. I am actually...

We are considering leaving Sunrise because another EHR is being used by health systems in our area,...

Altera Digital Health has done a great job on their upgrades. When we put in an earlier version of...

Altera Digital Health has gone through their ups and downs, but they are listening to their...

I don’t see Altera Digital Health charging us unfairly; they are fairly transparent with their...

The Harris acquisition of Allscripts and the transformation to Altera Digital Health continue to be...

Altera Digital Health has come up with some good things recently. They have an ambient dictation...

Historically, with Altera Digital Health's upgrades, it seemed like I got the B-team until about two...

If someone were asking me about Sunrise, I would tell them that they’re going to have to add a lot...

Over this last year, Altera Digital Health has created some customer-driven feedback steering...

A Sunrise upgrade is coming, and I always hope for continued improvement in performance in upgrades....

Our ability to process things with Sunrise Financial Manager is at least average, if not better than...

With Altera Digital Health, there are far too many costs that get dropped on me that I don't expect...

We may not stay with Sunrise because the vendor continues to lose market share year after year in...

Training with Altera Digital Health evolves. We have a team of trainers, and they constantly...

My advice is that if an organization is really going to go with Sunrise and wants a highly...

In the beginning, there were pieces and parts that Sunrise didn't have available. We hired a...

Part of the problem we have with Sunrise is that it tends to be purchased a certain way....

We put tickets into the system, and Altera Digital Health's support people usually respond pretty...

A lot of Altera Digital Health’s resources are offshore. I hadn't had too many problems with that....

Altera Digital Health needs to focus on a cleaner workflow and better documentation. A lot of times,...

It would be a no-brainer to put scanners in the IV room so that when we make an IV, we could scan...

The system has some things that drive me crazy. The vendor said years ago that they were going to...

We are officially evaluating our future with the EHR. There is a good chance that before the end of...

The company has had a change of ownership, but there were problems before the change of ownership....

Altera Digital Health is now doing customer hand-holding. They do have someone who is a tiger at...

We really had no choice when we ended up with Sunrise and Altera Digital Health. Our vendor was...

Sunrise is way behind on user functionality compared to other systems. Other systems have more...

In Sunrise, there was a Continue All button that we could use if we were happy with the patient's...

Order entry is good in Sunrise. It is way better than it is in Oracle Health's system, and order...

We are in the midst of migrating over to another solution, but we still have some sites using...

We have extensively discussed replacing Sunrise, but now we have been using it for a long time. We...

Our informatics team opens cases with Altera Digital Health or uses their support line. We also have...

Sunrise is very customizable, and that is a key selling point for Altera Digital Health. Many other...

We experience significant system performance issues in Sunrise. Reports are extremely difficult to...

Altera Digital Health typically trains only the IT team, and most of their training materials and...

Altera Digital Health's future plans generally align with what we want, but I don't see Altera...

Altera Digital Health does a nice job of integrating third-party applications and giving us tools to...

Altera Digital Health is sometimes transparent and fair with charges. Our organization's needs...

Updates and releases don't always go smoothly with Altera Digital Health. The vendor's updates often...

Altera Digital Health is getting better, but they still need to improve. They do try to charge us...

Altera Digital Health is good at working with us in terms of charges. They are always transparent....

Altera Digital Health performs well when it comes to training. We requested additional training from...

The vendor's engagement is where it needs to be, but I am not sure that we are getting what we need....

Some of the system's integrations don't work well. Altera Digital Health's system is behind...

I don't believe Sunrise is a platform that is worth continuing with in today's EMR market. I have...

Sunrise is not user-friendly. It has a very long, steep learning curve to get to the point where it...

If we compare Sunrise with another EMR that we use at some of our hospitals, in the other EMR, we...

If somebody were looking to buy Sunrise, my advice would be to not even consider it or put it on the...

It seems like building order sets and everything in Sunrise takes an extraordinary amount of time....

Sunrise is the absolute worst medical record that I have ever used. It always reminds me of the...

When we beat Altera Digital Health about the head and shoulders, they manage to keep their promises...

There would have to be very specific circumstances for me to recommend Sunrise. One of the benefits...

Sunrise fits our needs. On the provider side, Sunrise is web based. The information that the...