Sunrise Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Value
Altera Digital Health seems to be driven by cost instead of innovation. It doesn't seem like they...
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Operations
We can get ample resources on calls with Altera Digital Health, so we have never had an issue with...
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Product
Sunrise is very customizable, so it gives a lot of options for the end users. Users can get it...
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Relationship
The Sunrise product has not really advanced. It has stabilized, and the vendor has fixed some...
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Value
I would not buy Sunrise again because there is a lot to do with the regulatory requirements for CMS...
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Product
Something that is frustrating with Altera Digital Health is that everything has to be in a specific...
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Culture, Loyalty, Value
The whole reason that we went with Altera Digital Health is that we were with Paragon, and they were...
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Relationship
Altera Digital Health is absolutely not proactive. They are very reactive and tardy most of the...
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Relationship, Product
Sunrise is relatively stable even if it is cumbersome. We don't have a lot of unexpected downtime....
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Operations
There has been no ongoing training from Altera Digital Health. They provide a hub where we can find...
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Relationship, Product
We have had some improvements over the years we have been with the vendor, but the improvements...
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Product
To use Sunrise, we have to go through specific steps that we don’t always have training or handouts...
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Product, Value
Altera Digital Health doesn’t provide anything of value to reduce pain points unless it is required...
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Relationship, Product
The only AI thing Sunrise has is clinical decision support, which I have mixed feelings about. I...
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Relationship
The Altera Digital Health customer support has been incredibly slow. I submit a ticket, give them a...
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Culture, Relationship, Operations
Altera Digital Health does a lot of updating, so it is hard to keep track, but the updates are cloud...
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Operations
Altera Digital Health could improve training by having more applicable, frequently updated, and...
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Product, Value
I would probably not buy Sunrise again because I feel like other products from Cerner or Epic offer...
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Relationship
Altera Digital Health could provide more assistance with interfaces and more effort to integrate...
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Relationship
Altera Digital Health is helpful when things go wrong, and they attempt to help us fix our problems...
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Loyalty, Relationship
There is an interesting situation right now with Altera Digital Health because Altera Digital Health...
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Value
We have a solid contract with Altera Digital Health. If we didn't have such a strong and...
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Relationship
We have purchased solutions from Altera Digital Health with the promise that those would deliver X,...
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Loyalty
I wouldn't even recommend Sunrise to an enemy. I would tell them that they were purchasing a...
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Product
We were about to take an upgrade that we needed, but in our testing environment, we found that there...
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Loyalty, Product
Our clinicians have gotten to the point where they just want Sunrise to work. They aren't even...
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Product
Altera Digital Health needs to be looking at AI for documentation. They need to bring in tools that...
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Relationship
Altera Digital Health is involved. Whether we get much out of that involvement is another question,...
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Loyalty
Sunrise works. If someone were to come from an Epic environment and to jump into Sunrise, they...
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Relationship, Product
Our biggest challenge with Altera Digital Health is with our upgrades. They take too long, and they...
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Product
We had a significant system outage associated with one of our Sunrise upgrades. Sunrise is also...
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Loyalty
When we originally purchased Sunrise, it was an up-and-coming, best-in-class product. However, the...
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Product
The fact that Sunrise is highly customizable is both a benefit and a detriment for the product...
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Relationship
Altera Digital Health's general support model is what we expect. Those who scream the loudest get...
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Value
Altera Digital Health is definitely charging for every little thing to recoup costs, and that is...
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Operations, Product
Altera Digital Health has been working on improving their processes in terms of training, but they...
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Relationship, Product
Altera Digital Health has a good foundation to support our ongoing interoperability goals. They are...
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Product
Sunrise is relatively intuitive. It meets or exceeds our needs. In some areas, there is room for...
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Relationship, Product
Altera Digital Health has improved. With Harris Healthcare's acquisition of Sunrise, I have seen...
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Relationship
Altera Digital Health is pretty leading edge. They are current. And Altera Digital Health has...
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Loyalty, Relationship
Altera Digital Health's support is improving. I probably would have given them a lower rating before...
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Loyalty, Product
Sunrise doesn't have the financial data and the integrated data. We are delivering good clinical...
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Product
We have been very innovative in the content for our area of care that we built in the acute care...
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Product
I would definitely recommend Sunrise. And I would definitely buy it again. The flexibility of...
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Product
Altera Digital Health's software is challenged by a very slow development cycle where features and...
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Product
Altera Digital Health's leading-practice, best-of-breed software for the ambulatory space is...
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Culture, Value
We have an outsourcing arrangement with Altera Digital Health, so they provide technical services...
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Product
Altera Digital Health's software is very extensible. It is a bit of an Erector Set. We get out of it...
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Operations, Product
We have been reticent to upgrade the system because the software code base makes things very...
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Loyalty
We are leaving Altera Digital Health. That is probably a pretty powerful statement. We developed a...
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Relationship, Product
When we moved to Sunrise and I talked to third-party applications about integrating with Altera...
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Product
A couple of years ago, I was actually very happy with the stability and reliability of the code and...
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Relationship
I really appreciate the executives from Altera Digital Health reaching out and participating in my...
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Loyalty, Product
Sunrise is not the world’s most horrible product; it is the middle most horrible product. Given that...
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Loyalty, Value
I have purchased a few EHR and billing systems in my career, and I would unquestionably buy Sunrise...
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Product
Integrations are difficult with Sunrise. The process of integrating our ventilators with the system...
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Relationship
Altera Digital Health's support is pretty good. The vendor's people will respond, and they try hard....
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Loyalty
We are way behind on a lot of things with Altera Digital Health. Altera Digital Health is always...
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Operations, Product
We set up the system well, and most of our users were happy with everything about Sunrise except its...
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Relationship
Executive involvement is one of the benefits we have with Altera Digital Health. The bench is deep,...
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Product
I wish Sunrise Financial Manager tied in a little better with patient access. Patient access is a...
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Product
We recommend Altera Digital Health a lot. And there are two things we really focus on. Those are...
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Loyalty
We are looking at replacing Sunrise because we want an EMR that is going to cover the full scope. We...
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Loyalty
Hopefully Sunrise gets to a place where Altera Digital Health will actually offer a fully integrated...
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Relationship
Altera Digital Health tries to keep their promises, and they do a pretty good job of that, but they...
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Product
Altera Digital Health does what they say they are going to do, and their product does what it is...
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Relationship
I have never seen Altera Digital Health be proactive, so any amount of proactivity from them would...
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Product
There aren't a lot of integrated management options for what we would call longitudinal projects....
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Product
Sunrise is stable, flexible, and relatively user friendly compared to other systems. It has been a...
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Operations
The system's training is tough due to the system's complexity. Other than hands-on, peer-to-peer...
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Product, Value
Performance is the number-one issue that we have from an acute perspective. Users can adapt to...
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Product
Sunrise was built for the acute area, but then the vendor modified it to make it work in clinics. It...
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Product
On the acute side of Sunrise, users generally don't do any work unless the patient is in front of...
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Operations, Product
From a customization standpoint, I can control the system through traffic and requests. However,...
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Loyalty, Product
We have been able to do most of what we have needed to do with the foundational system. That being...
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Operations
We don’t get much training from Altera Digital Health, and their personnel is so new, so they don't...
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Culture, Relationship
I have been involved with the Sunrise product since the vendor was Eclipsys. They switched over to...
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Loyalty, Product
Sunrise is an old EHR. It does the basic functionality, but in terms of enhanced functionality and...
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Loyalty, Value
Sunrise Financial Manager is just a product that hasn't worked as sold, and it has really impacted...
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Relationship
The problem with Altera Digital Health’s customer support is just trying to find anybody who...
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Loyalty, Relationship, Product
Altera Digital Health is working on a lot of tough things for us. A lot of their software is way...
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Loyalty, Product
Before Altera Digital Health took over, there was lagging with some of the functionality. The core...
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Product, Value
Sunrise requires extensive customization for functionality that I would consider to be basic....
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Product
Sunrise is very capable. It can perform all of the EHR functions that we need it to for inpatient...
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Relationship
Altera Digital Health's support team is in India. I will say that the people in India who support us...
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Loyalty, Product
One improvement that I would like to see for the system that is pharmacy specific would be better...
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Relationship, Value
We have seen a huge increase in promises since Allscripts became Altera Digital Health. We have also...
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Relationship, Operations, Product
Since Allscripts became Altera Digital Health, they have been focused on best practices and how we...
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Relationship, Product
Goals are one of Altera Digital Health’s strongest suits. That is why most people, including us,...
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Product
There is definitely a place in the market for Sunrise, and I recommend them to my peers. There is no...
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Relationship
I appreciate that Altera Digital Health is prompt in sending out a notice if any customers encounter...
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Product
Everybody needs to understand what Sunrise is. It is vanilla out of the box, and it is supposed to...
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Relationship, Product
There are better platforms than Sunrise on the market that can address some of the issues that we...
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Loyalty, Product
Altera Digital Health is starting to change the branding inside of the software to get rid of...
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Loyalty, Relationship, Value
Part of the reason we are going in a different direction is that we have seen a noticeable decrease...
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Operations
We don’t have a lot of ongoing training with Altera Digital Health other than when we bring new...
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Relationship
We have seen some improvements in Altera Digital Health’s support, and I am pleased with that. For...
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Product
There are parts of Sunrise, like the financials, registration, and scheduling pieces, that we could...
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Relationship
I work closely with the Allscripts people. Their staff is great because they are like our staff. The...
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Culture, Value
With Allscripts, if we want to change something, we have to go through all this contract stuff and...
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Value
Altera Digital Health tries to charge us for every little thing. I would be honest with others...
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Relationship
I would like to see Altera Digital Health be more hands on with our staff. We sign contracts with...
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Value
Altera Digital Health avoids charging for every little thing, but I think I have some leverage with...
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Relationship, Operations
We have many different product lines with Altera Digital Health, and unfortunately, they operate in...
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Relationship
I am lucky that I have a fairly good rapport with some of the Altera Digital Health senior...
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Relationship
I have a good line of communication with Altera Digital Health’s senior executives, but their...
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Loyalty, Product
If I had the money and could change things tomorrow, I would swap out Sunrise, but that is a costly...
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Loyalty
The vendor certainly has had a bit of a rocky road between the Harris Healthcare acquisition and the...
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