Amion Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
The product is still part of our long-term plans. We had some issues when it switched over to...
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Relationship
The vendor keeps all their promises. That takes a little longer than it used to with the corporate...
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Product
The product is versatile, and it has been able to do everything we have needed it to do in terms of...
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Product
To make us happier customers, we would suggest that the vendor get rid of the Doximity login. That...
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Relationship, Operations
We had no training in Amion Physician Scheduling, so making changes is not always intuitive. Having...
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Product
To make changes, I think Amion Physician Scheduling could be a little easier. It is not intuitive....
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Loyalty, Product
We would absolutely buy Amion Physician Scheduling again, and the doctors really love it, so I don't...
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Loyalty, Value
If we were deciding whether to buy Amion Physician Scheduling again, there would be a lot of things...
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Product
We have some issues with the product. We are trying to integrate Amion Physician Scheduling with...
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Product
The product doesn't seem to change much. I know that the vendor has a new app, and they have layered...
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Loyalty
I don't know what Doximity's current pricing model is. They will probably have to change things to...
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Loyalty
We are considering moving away from Amion Physician Scheduling so that our entire organization can...
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Loyalty, Product
We have had some bumps in the road because Amion is going from one view to another with their web...
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Loyalty, Value
From a cost-effectiveness standpoint, we looked at other platforms, and Amion is far more cost...
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Loyalty, Relationship, Product
In regard to helping meet our integration goals, Amion is pretty good. I have had multiple meetings...
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Product
Amion Physician Scheduling is at the top of the scale in terms of functionality and doing what the...
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Operations
The implementations are overall positive with some kinks. There is definitely some frustration, but...
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Operations, Product
How things are going with Amion Physician Scheduling is very department specific. Some departments...
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Operations, Product
The people who create and set up the schedules regularly run into issues, especially if they haven't...
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Product
On the side of the schedule for the consumers of the data, Amion Physician Scheduling is not bad. It...
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Product
My experience with Amion is that they haven't really evolved and changed. They kind of have a...
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Relationship
Amion is pretty helpful. I pretty regularly reach out to their help desk. Their support is pretty...
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Relationship
I wouldn't say that Amion initiates things; they are more responsive. I don't think I have ever had...
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Product, Value
I think Amion Physician Scheduling fits in very nicely with a lot of other packages that we have...
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Value
In regard to charges, Amion has been very reasonable. Amion Physician Scheduling is a very...
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Relationship
I reach out to Amion several times a year for help with things, and I almost never receive any...
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Product
We have looked at other platforms, and Amion's system seems to be the most feasible and user...
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Product
We are limited in who we allow to have access to the system and to make changes. I like the system's...
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Product
Amion's system works really well for us. It interacts with our physicians and their pagers, and it...
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Product
The software does what it is supposed to do, but there are no frills or bells and whistles. The...
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Relationship
Executive involvement is Amion's strength. When we call in for technical support, we are talking to...
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Relationship
I have worked with the top executives at Amion, and they are very responsive.
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Operations
Most of Amion’s training is just built-in FAQs and decision support at the time of creating...
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Loyalty, Product
If we are looking for a scheduling solution, we want it to be easy and meet all our needs. Amion...
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Operations
Things were a bit clunky with the implementation of Amion Physician Scheduling, and we have had some...
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Culture, Value
Amion used to charge us per license, but now they have one flat charge, and we can add as many...
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Product
There are some things in the system that I would really like to see change. When we enter a staff...
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Relationship
Amion is absolutely amazing. They are available whenever we need them. There is never a time when...
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Culture
A lot of people don't know everything that the system can do. I think that the vendor could work on...
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Operations
I think Amion needs to offer more ways to do training. They have a lot of online training options,...
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Product, Value
Amion Physician Scheduling has made it a lot easier for each department to handle and build their...
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Loyalty, Relationship, Product
Amion was just recently acquired, and I am always concerned when a company that we work with is...
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Culture
I am just frustrated with Amion because as we continue to grow or change staff numbers, changing...
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Operations
Amion schedules regular training sessions, and the sessions are really nice when they occur, but...
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Relationship, Product
Amion has been doing okay, but in the time we have been involved with them, we have not seen lots of...
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Operations, Product
The product is fine for what we do with it. The system seems to interface and integrate reasonably...
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Relationship
Amion has very nice, engaging customer service people, but we are not always after quality. We have...
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Operations, Product
I know how to use Amion Physician Scheduling, so using the system is easy for me. For other people,...
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Product
Amion Physician Scheduling hasn’t changed since we first bought it. I don’t know about any upgrades,...
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Relationship, Product
Amion has changed a lot of things, and that has been frustrating. One of the changes caused us to...
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Culture, Value
Amion charges per license, and we know that. We haven’t gotten charged for anything else, so that is...
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Loyalty, Product
A driver of satisfaction is that Amion Physician Scheduling is cloud based. We don't have to be...
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Relationship, Value
Amion’s support is actually pretty good. The company almost seems just like a mom-and-pop shop...
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Product
If we want to see a massive schedule with people who are working across departments, Amion doesn't...
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Operations
Amion could have better tutorials because the online tutorials are not very good, and I don’t get...
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Culture, Relationship
When I called Amion's support team, they were alright. They were able to answer our questions and...
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Relationship, Operations, Product
With Amion, there is a big learning curve for getting used to the different settings, especially...
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Product
The thing that is the most time consuming is taking the schedule for one specific department and...
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Relationship
We don't have any issues with Amion. They have good communication. Their customer support is very...
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Operations, Product
It is difficult for people to learn how to use the system. There is a steep learning curve to the...
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Product
We are able to be more transparent about a number of undesirable shifts. We give a report out to...
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Operations, Product, Value
Once someone knows how to use the system, creating schedules in it is much more efficient than using...
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Operations
There is a lot of online training for the system that is easily accessed. Some of the vendor's...
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Product, Value
Our physicians love Amion Physician Scheduling. We are saving so much time with paging and texting,...
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Product
The scheduling in Amion Physician Scheduling is really great and quick. We can build a schedule...
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Product
The only thing with Amion’s app is that it needs to be quicker on the recovery. The vendor updates...
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Relationship
The customer service response from Amion is really great. We can call them after hours no matter...
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Operations
I had to do all my own training for Amion Physician Scheduling.
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Relationship
It is a little bit challenging to get through to Amion’s support team, and they have an issue where...
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Culture, Value
We have unlimited licensing with Amion Physician Scheduling, so we are getting the bang for our buck....
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Operations, Product
The appearance of Amion Physician Scheduling on the back end seems old-fashioned and basic. I am...
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Product
For my needs in terms of putting the schedule in, Amion Physician Scheduling is working fine.
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Product
Amion Physician Scheduling is not as user friendly as we would like it to be. For example, we can...
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Product
As far as I know, Amion Physician Scheduling does not speak to our billing or scheduling systems at...
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Operations
Amion has unlimited training, which we paid for, so when I get new people in, I can direct them to...
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Product
In terms of how to open and function with the product, it is easy and does what Amion says it does....
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Relationship
When we were integrating Amion Physician Scheduling with our messaging service, Amion gave us really...
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Product, Value
Working with the product has reduced the number of missed critical results, and our people know who...
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Loyalty, Product
There is a part of Amion Physician Scheduling that has been complex because we have residency...
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Relationship
The vendor’s support is great. We can call or send an email, and even we send it after hours, we get...
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Loyalty, Operations
We looked at a number of vendors, and Amion allowed us the easiest way to deploy what we needed and...
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Relationship
Our contact packages update fairly frequently. The vendor is pretty responsive when I need a bug...
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Product
At one point, we wanted to make some changes to the name formatting in the product to avoid...
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Relationship
When we need something new, we shoot Amion an email, and they tell us what they can do. They might...
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Product
I can use the cloud if I need to get on and make a change, and there are very few things I need to...
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Product
Our physicians don’t always look at their schedules, but when they do, it is easy for them to find...
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