Amion Physician Scheduling Commentary
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Loyalty, Loyalty, Product, Product

What I would really like to see from Amion is dual integration where Amion Physician Scheduling not...

Jun 2024
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Analyst/Coordinator

Relationship

Besides emails, we don't get too much information on training. We have seen that pick up though....

Jun 2024
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Analyst/Coordinator

Operations, Product

Our end users are not using Amion Physician Scheduling as frequently as somebody like me, especially...

Jun 2024
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Analyst/Coordinator

Product

I would tell others considering Amion that the vendor does deliver on what is promised. The Amion...

Jun 2024
||
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Analyst/Coordinator

Product

Amion was able to allow a lot of schedules with multiple providers that cover different areas. Some...

Jun 2024
||
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Analyst/Coordinator

Relationship

My CSM at Amion and the support-level leadership are extremely responsive. They definitely value our...

Jun 2024
||
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Analyst/Coordinator

Relationship

We have a customer success person who is very proactive about reaching out. Amion does a lot of...

Jun 2024
||
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Analyst/Coordinator

Relationship, Product

There haven't been many upgrades since I have been using Amion Physician Scheduling. It has been the...

Jun 2024
||
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Analyst/Coordinator

Operations

The training material that Amion provided us with is really in depth, and they have new training material....

Jun 2024
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Analyst/Coordinator

Product

Amion Physician Scheduling does the basic stuff very well. And it is really simple. Also, one of...

Jun 2024
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Analyst/Coordinator

Loyalty

Amion is going to have a new user interface. That is what they have promised. That is what we are...

Jun 2024
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Analyst/Coordinator

Product

As we try to onboard more and more departments to Amion Physician Scheduling, we notice that there...

Jun 2024
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Manager

Operations

The product is very easy to use and very simple. If we need to build an attending schedule or a...

Jun 2024
||
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Manager

Product

The product is really easy to use, but some people need certain reports that are not in Amion...

Jun 2024
||
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Manager

Relationship

When we have a problem that one of our normal Amion tech people can't handle, they call the...

Jun 2024
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Director

Value

The cost of using Amion Physician Scheduling is just a flat fee for the year, so Amion is not...

Jun 2024
||
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Director

Relationship, Operations

Amion's web support is done in two parts, so we have to make sure to save things to the clipboard on...

Jun 2024
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Director

Operations

Amion’s training was good. Amion is very easy to work with if there is a question or if something is...

Jun 2024
||
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Director

Product, Product

Amion Physician Scheduling is not super user friendly on the phone version, but on the computer...

Jun 2024
||
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Director

Loyalty

We didn't really evaluate other products before choosing Amion's product. We had some limited use of...

Jun 2024
||
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Director

Product

I would tell others that Amion Physician Scheduling is a product that provides a way to publicize...

Jun 2024
||
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Director

Operations

I don't know whether the vendor promised me anything, but we work well together. I haven't had any...

Jun 2024
||
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Manager

Relationship, Relationship

I have an Amion coordinator now, and that is different compared to what we had before. Amion is good...

Jun 2024
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Manager

Relationship

When we call the support team at Amion, we are placed on hold or have to leave a message. We don't...

Jun 2024
||
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Manager

Operations

Some users need to have classes for Amion Physician Scheduling, and others don't. Amion has a lot of...

Jun 2024
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Manager

Operations, Value

Amion Physician Scheduling is quick. It doesn't take much time to use, and it is easy to learn. I...

Jun 2024
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Manager

Product

Amion was supposed to have a more updated web version of Amion Physician Scheduling, but we haven't...

Jun 2024
||
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Manager

Relationship

Amion will send out an email sometimes if they have something major, but if they have any changes...

Jun 2024
||
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CMO

Loyalty, Relationship

We originally had an extremely good representative from Amion. That person was very responsive,...

Jun 2024
||
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CMO

Value

In terms of charges, we just pay a flat fee. The flat fee has gone up more than once, but there are...

Jun 2024
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CMO

Relationship

I don't know that I have talked to anybody in Amion’s senior management. I have a great systems...

Jun 2024
||
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CMO

Operations

The initial training was okay. When we went to using Amion Physician Scheduling enterprise-wide, we...

Jun 2024
||
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CMO

Loyalty, Loyalty, Operations, Operations, Product, Product, Value, Value

In terms of overall quality, Amion Physician Scheduling is lagging, even just in the cosmetics of...

Jun 2024
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CMO

Product

It would be really great if we could hide certain fields in Amion Physician Scheduling. One of the...

Jun 2024
||
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CMO

Product

Amion Physician Scheduling works fine. For the people who are inputting the schedule, it is pretty...

Jun 2024
||
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CMO

Loyalty

Amion is probably part of our long-term plans. I think it depends on whether they keep upping their...

Jun 2024
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CMIO

Relationship

Amion Physician Scheduling is an affordable product that meets our needs for physician scheduling....

May 2024
||
(0)
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CMIO

Product

We use Amion Physician Scheduling for our on-call schedule so that the medical staff offices know...

May 2024
||
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CMIO

Product, Value

For physician scheduling, there are better products out there than Amion Physician Scheduling, but I...

May 2024
||
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Physician

Relationship

We have a regular meeting with Amion and all the key stakeholders, and that is where we talk about...

May 2024
||
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Physician

Product

The reliability of the product is what makes it good. I also think the application is really easy....

May 2024
||
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Physician

Product

There are certain applications that we have asked for, for many years, but Amion is not able to...

May 2024
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Director

Relationship

In the past, Amion Physician Scheduling was not being used to its fullest capacity whatsoever. But...

May 2024
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Director

Culture, Value

With Amion, if we select the enterprise option, we pay one big chunk, and everything is included....

May 2024
||
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Director

Operations

I don't know whether I had a lot of training from the vendor, so the vendor could provide more...

May 2024
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Director

Relationship

When we contact the vendor's support team, they really do try to get back to us. They have a really...

May 2024
||
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Director

Operations, Product

Once an organization has as many schedules as we have, the vendor should give more support to the...

May 2024
||
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Director

Product

The system is outdated in its look, but that is not an issue. However, some elements are missing...

May 2024
||
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Director

Product

We would like the product to have a better archival process. Right now, if we try to pull archived...

May 2024
||
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Director

Product

The vendor could work on the end-user functionality for schedulers. We would like some canned...

May 2024
||
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Director

Product

I think the providers can switch schedules in the product. If one provider works on Wednesday and...

May 2024
||
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Director

Relationship, Value

The vendor tries to be proactive in notifying us when they know of something upcoming, but we are...

May 2024
||
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Director

Culture, Product

We have multiple licenses, and some of those haven't been used in days, weeks, or months. It would...

May 2024
||
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Director

Operations, Product

Once a user starts using the product regularly, it becomes pretty easy. But when we are training new...

May 2024
||
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Director

Relationship, Operations

We have gone to the vendor's help page, and they have a lot of good information on there, but it may...

May 2024
||
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Manager

Relationship

We have had a lot of really great support from Amion with getting some of our people caught up, and...

May 2024
||
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Manager

Relationship, Operations

We had a recent system update that we asked Amion to make, and they actually were ready to make the...

May 2024
||
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Manager

Culture

When things weren't working out well with the person at Amion that we worked with the most, they...

May 2024
||
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Manager

Relationship, Operations

The vendor rolled out something that they call Amion Academy, which is an online learning platform....

May 2024
||
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Manager

Culture, Relationship, Product

We have been having pretty big problems with Amion’s mobile app. Amion was selling that this app was...

May 2024
||
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Manager

Relationship

Our client success managers are able to go in and make changes. And if they aren't, they go to their...

May 2024
||
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Manager

Relationship

Sometimes Amion is a little ahead of the game for us because we are still learning the whole...

May 2024
||
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Manager

Relationship

The founder of Amion has been on some of our calls. He was right there and told us what they could...

May 2024
||
(0)
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Manager

Relationship

There are hiccups along the way, which are to be expected. But realistically, when we ask Amion for...

May 2024
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Manager

Relationship

When I have to deal with Amion’s support team specifically instead of the personal contacts, my...

May 2024
||
(0)
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Manager

Relationship

I can go to our individual contacts at Amion, say what the support staff told me, and ask for more...

May 2024
||
(0)
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Manager

Product

There is functionality within the schedules for tallying shift reports and things like that for the...

May 2024
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(0)
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Manager

Loyalty, Product

One of the things we are looking for is a way that the system can identify and hold what is needed...

May 2024
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Manager

Value

Considering what I'm told we are paying, what other platforms charge, the amount of support that we...

May 2024
||
(0)
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Manager

Loyalty, Relationship

By and large, even with all the product's flaws, I think that I have had a good experience with...

May 2024
||
(0)
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Manager

Relationship, Value

We have integrations with several other platforms currently, and they seem to work pretty well, but...

May 2024
||
(0)
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Manager

Loyalty, Product

There are limitations that we have within Amion Physician Scheduling. The issues with the...

May 2024
||
(0)
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Manager

Product

I can't understand Amion Physician Scheduling from a design perspective. Every schedule houses its...

May 2024
||
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Manager

Operations, Product

I hear a lot of the complaints from our end users, and a lot of the complaints are that Amion...

May 2024
||
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Manager

Product

Unfortunately, Amion doesn't have a centralized database of providers for us, and that is one of the...

May 2024
||
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Manager

Relationship, Product

Overall, I have had a very positive experience with Amion. Although, the system itself is not as...

May 2024
||
(0)
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Physician

Loyalty, Value

The product is still part of our long-term plans. We had some issues when it switched over to...

Jan 2024
||
(0)
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Physician

Relationship

The vendor keeps all their promises. That takes a little longer than it used to with the corporate...

Jan 2024
||
(0)
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Physician

Product

The product is versatile, and it has been able to do everything we have needed it to do in terms of...

Jan 2024
||
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Physician

Product

To make us happier customers, we would suggest that the vendor get rid of the Doximity login. That...

Jan 2024
||
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Director

Relationship, Operations

We had no training in Amion Physician Scheduling, so making changes is not always intuitive. Having...

Jan 2024
||
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Director

Product

To make changes, I think Amion Physician Scheduling could be a little easier. It is not intuitive....

Jan 2024
||
(0)
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Director

Loyalty, Product

We would absolutely buy Amion Physician Scheduling again, and the doctors really love it, so I don't...

Jan 2024
||
(0)
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Physician

Loyalty, Value

If we were deciding whether to buy Amion Physician Scheduling again, there would be a lot of things...

Dec 2023
||
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Physician

Product

We have some issues with the product. We are trying to integrate Amion Physician Scheduling with...

Dec 2023
||
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Physician

Product

The product doesn't seem to change much. I know that the vendor has a new app, and they have layered...

Dec 2023
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(0)
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Physician

Loyalty

I don't know what Doximity's current pricing model is. They will probably have to change things to...

Dec 2023
||
(0)
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Physician

Loyalty

We are considering moving away from Amion Physician Scheduling so that our entire organization can...

Dec 2023
||
(0)
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Director

Loyalty, Product

We have had some bumps in the road because Amion is going from one view to another with their web...

Dec 2023
||
(0)
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Director

Loyalty, Value

From a cost-effectiveness standpoint, we looked at other platforms, and Amion is far more cost...

Dec 2023
||
(0)
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Manager

Loyalty, Relationship, Product

In regard to helping meet our integration goals, Amion is pretty good. I have had multiple meetings...

Dec 2023
||
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Manager

Product

Amion Physician Scheduling is at the top of the scale in terms of functionality and doing what the...

Dec 2023
||
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Manager

Operations

The implementations are overall positive with some kinks. There is definitely some frustration, but...

Dec 2023
||
(0)
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Manager

Operations, Product

How things are going with Amion Physician Scheduling is very department specific. Some departments...

Dec 2023
||
(0)
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Manager

Operations, Product

The people who create and set up the schedules regularly run into issues, especially if they haven't...

Dec 2023
||
(0)
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Manager

Product

On the side of the schedule for the consumers of the data, Amion Physician Scheduling is not bad. It...

Dec 2023
||
(0)
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Manager

Product

My experience with Amion is that they haven't really evolved and changed. They kind of have a...

Dec 2023
||
(0)
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Manager

Relationship

Amion is pretty helpful. I pretty regularly reach out to their help desk. Their support is pretty...

Dec 2023
||
(0)
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Manager

Relationship

I wouldn't say that Amion initiates things; they are more responsive. I don't think I have ever had...

Dec 2023
||
(0)
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Manager

Product, Value

I think Amion Physician Scheduling fits in very nicely with a lot of other packages that we have...

Dec 2023
||
(0)
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Manager

Value

In regard to charges, Amion has been very reasonable. Amion Physician Scheduling is a very...

Dec 2023
||
(0)
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Manager

Relationship

I reach out to Amion several times a year for help with things, and I almost never receive any...

Oct 2023
||
(0)
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Manager

Product

We have looked at other platforms, and Amion's system seems to be the most feasible and user...

Oct 2023
||
(0)
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Manager

Product

We are limited in who we allow to have access to the system and to make changes. I like the system's...

Oct 2023
||
(0)
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Manager

Product

Amion's system works really well for us. It interacts with our physicians and their pagers, and it...

Oct 2023
||
(0)
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CMIO

Product

The software does what it is supposed to do, but there are no frills or bells and whistles. The...

Aug 2023
||
(0)
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CMIO

Relationship

Executive involvement is Amion's strength. When we call in for technical support, we are talking to...

Aug 2023
||
(0)
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CMIO

Relationship

I have worked with the top executives at Amion, and they are very responsive.

Aug 2023
||
(0)
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CMIO

Operations

Most of Amion’s training is just built-in FAQs and decision support at the time of creating...

Aug 2023
||
(0)
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CMIO

Loyalty, Product

If we are looking for a scheduling solution, we want it to be easy and meet all our needs. Amion...

Aug 2023
||
(0)
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CMIO

Operations

Things were a bit clunky with the implementation of Amion Physician Scheduling, and we have had some...

Aug 2023
||
(0)
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Manager

Culture, Value

Amion used to charge us per license, but now they have one flat charge, and we can add as many...

Jul 2023
||
(0)
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Manager

Product

There are some things in the system that I would really like to see change. When we enter a staff...

Jul 2023
||
(0)
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Manager

Relationship

Amion is absolutely amazing. They are available whenever we need them. There is never a time when...

Jul 2023
||
(0)
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Manager

Culture

A lot of people don't know everything that the system can do. I think that the vendor could work on...

Jul 2023
||
(0)
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Manager

Operations

I think Amion needs to offer more ways to do training. They have a lot of online training options,...

Jul 2023
||
(0)
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Director

Product, Value

Amion Physician Scheduling has made it a lot easier for each department to handle and build their...

Jul 2023
||
(0)
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Director

Loyalty, Relationship, Product

Amion was just recently acquired, and I am always concerned when a company that we work with is...

Jul 2023
||
(0)
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Director

Culture

I am just frustrated with Amion because as we continue to grow or change staff numbers, changing...

Jul 2023
||
(0)
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CMIO

Operations

Amion schedules regular training sessions, and the sessions are really nice when they occur, but...

Jul 2023
||
(0)
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CMIO

Relationship, Product

Amion has been doing okay, but in the time we have been involved with them, we have not seen lots of...

Jul 2023
||
(0)
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CMIO

Operations, Product

The product is fine for what we do with it. The system seems to interface and integrate reasonably...

Jul 2023
||
(0)
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CMIO

Relationship

Amion has very nice, engaging customer service people, but we are not always after quality. We have...

Jul 2023
||
(0)
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