Amion Physician Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Product
The software does what it is supposed to do, but there are no frills or bells and whistles. The...
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Relationship
Executive involvement is Amion's strength. When we call in for technical support, we are talking to...
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Culture, Value
Amion used to charge us per license, but now they have one flat charge, and we can add as many...
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Product
There are some things in the system that I would really like to see change. When we enter a staff...
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Relationship
Amion is absolutely amazing. They are available whenever we need them. There is never a time when...
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Culture
A lot of people don't know everything that the system can do. I think that the vendor could work on...
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Operations
I think Amion needs to offer more ways to do training. They have a lot of online training options,...
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Product, Value
Amion Physician Scheduling has made it a lot easier for each department to handle and build their...
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Loyalty, Relationship, Product
Amion was just recently acquired, and I am always concerned when a company that we work with is...
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Culture
I am just frustrated with Amion because as we continue to grow or change staff numbers, changing...
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Operations, Product
I know how to use Amion Physician Scheduling, so using the system is easy for me. For other people,...
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Product
Amion Physician Scheduling hasn’t changed since we first bought it. I don’t know about any upgrades,...
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Relationship, Product
Amion has changed a lot of things, and that has been frustrating. One of the changes caused us to...
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Culture, Value
Amion charges per license, and we know that. We haven’t gotten charged for anything else, so that is...
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Loyalty, Product
A driver of satisfaction is that Amion Physician Scheduling is cloud based. We don't have to be...
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Relationship, Value
Amion’s support is actually pretty good. The company almost seems just like a mom-and-pop shop...
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Product
If we want to see a massive schedule with people who are working across departments, Amion doesn't...
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Operations
Amion could have better tutorials because the online tutorials are not very good, and I don’t get...
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Culture, Relationship
When I called Amion's support team, they were alright. They were able to answer our questions and...
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Relationship, Operations, Product
With Amion, there is a big learning curve for getting used to the different settings, especially...
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Product
The thing that is the most time consuming is taking the schedule for one specific department and...
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Relationship
We don't have any issues with Amion. They have good communication. Their customer support is very...
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Operations, Product
It is difficult for people to learn how to use the system. There is a steep learning curve to the...
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Product
We are able to be more transparent about a number of undesirable shifts. We give a report out to...
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Operations, Product, Value
Once someone knows how to use the system, creating schedules in it is much more efficient than using...
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Operations
There is a lot of online training for the system that is easily accessed. Some of the vendor's...
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Product, Value
Our physicians love Amion Physician Scheduling. We are saving so much time with paging and texting,...
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Product
The scheduling in Amion Physician Scheduling is really great and quick. We can build a schedule...
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Product
The only thing with Amion’s app is that it needs to be quicker on the recovery. The vendor updates...
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Relationship
The customer service response from Amion is really great. We can call them after hours no matter...
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Operations
I had to do all my own training for Amion Physician Scheduling.
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Relationship
It is a little bit challenging to get through to Amion’s support team, and they have an issue where...
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Culture, Value
We have unlimited licensing with Amion Physician Scheduling, so we are getting the bang for our buck....
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Operations, Product
The appearance of Amion Physician Scheduling on the back end seems old-fashioned and basic. I am...
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Product
For my needs in terms of putting the schedule in, Amion Physician Scheduling is working fine.
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Operations
Amion has unlimited training, which we paid for, so when I get new people in, I can direct them to...
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Product
In terms of how to open and function with the product, it is easy and does what Amion says it does....
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Relationship
When we were integrating Amion Physician Scheduling with our messaging service, Amion gave us really...
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Product, Value
Working with the product has reduced the number of missed critical results, and our people know who...
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Loyalty, Product
There is a part of Amion Physician Scheduling that has been complex because we have residency...
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Relationship
The vendor’s support is great. We can call or send an email, and even we send it after hours, we get...
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Loyalty, Operations
We looked at a number of vendors, and Amion allowed us the easiest way to deploy what we needed and...
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Relationship
Our contact packages update fairly frequently. The vendor is pretty responsive when I need a bug...
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Product
At one point, we wanted to make some changes to the name formatting in the product to avoid...
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Relationship
When we need something new, we shoot Amion an email, and they tell us what they can do. They might...
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Product
I can use the cloud if I need to get on and make a change, and there are very few things I need to...
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Product
Our physicians don’t always look at their schedules, but when they do, it is easy for them to find...
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Product, Product
When our providers look at the Amion application, their schedules do not match what we have...
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Operations, Operations
There is no ongoing training from Amion. I wish there were more training on their end so that we...
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Product, Product
Because we schedule everything out of Amion's system, it has to be correct every minute and every...
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Loyalty, Loyalty
Our organization is always looking at other platforms. They are always looking to see whether they...
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Relationship, Relationship, Operations, Operations
When we first started using Amion's system, it was very easy to communicate with the vendor. They...
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Relationship, Product
Amion is generally pretty good about putting data in the system, but the database people don’t seem...
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Product
There are other products out there that give bad outputs that require a lot of manipulation before...
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Relationship
Amion is very responsive, and I give them high marks for their ability to get back to me with...
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Product
Amion Physician Scheduling is God’s voice if we want to know our schedule. The system is...
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