Amion Physician Scheduling Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations
When Amion initially said that they were going to get rid of the desktop version of the system and...
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Product, Value
There is an option in the system where if we have something consecutive for a whole month, we can...
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Operations
If someone isn't familiar with Amion Physician Scheduling, the system isn't intuitive enough for...
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Relationship, Product
Some things might not be attainable at first, and they might take some time to develop and push...
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Relationship, Operations
Initially, when we first started with Amion, we didn't have a lot of support. However, since...
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Product, Value
Amion Physician Scheduling does support integration of care. Before we mandated its use, we had a...
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Product
The one thing with Amion Physician Scheduling that is not intuitive is that there is not a login....
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Operations
We have not had a ton of training for Amion Physician Scheduling, but once someone knows how to use...
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Culture, Value
Amion has gotten better about avoiding charging for every little thing since the acquisition....
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Product, Value
I don't know whether we have gotten any new technology from Amion. The app was the biggest new...
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Relationship, Operations
When we started using Amion Physician Scheduling more broadly, the Amion person we worked with was...
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Loyalty, Product
If the functionality could be completely incorporated into our EHR, we would quite frankly use that...
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Product
Amion Physician Scheduling works exactly how it is supposed to and is a functional product, but the...
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Relationship
There have been times when we have reached out to Amion with a concern, and since Amion Physician...
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Loyalty, Operations, Product
I think ease of use is what Amion is working on now with the new user interface because the...
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Loyalty, Relationship, Product
Right now, there are a lot of changes going on behind the scenes because Doximity purchased Amion a...
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Relationship
Amion has quality customer support. We have an assigned account representative with Amion because we...
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Operations
Amion’s training materials are very good. They have online tutorials that are helpful, so we can...
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Loyalty, Product
Amion Physician Scheduling is visible for staff members in the hospital who need to see who is on...
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Product
Amion Physician Scheduling works well. One thing that has been important is being able to run...
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Operations, Product
Amion needs to hold person-to-person training classes for the product. We would also like the...
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Product
The product is user-friendly. We can schedule any staff and then view who is on call. The system...
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Culture, Value
I support some other applications, and I have seen some vendors who tend to nickel-and-dime and...
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Relationship
Downtime is expected from any application, and anytime there is downtime with Amion Physician...
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Relationship, Operations
Especially in the past couple of years, Amion has definitely been willing to build things out of...
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Operations
With Amion Academy, Amion gave us modules and information that were helpful for training because...
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Relationship, Product
In the last few years, especially since joining Doximity, Amion has started to really catch up with...
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Loyalty, Operations, Product
Amion is coming out with a revamped interface, but currently, with the way Amion Physician...
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Product
Amion does a nice job of prepping their releases of Amion Physician Scheduling and making sure that...
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Loyalty, Product
There are some restrictions on the vendor's ability to have user-based fields in Amion Physician...
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Relationship
Amion’s support used to be very personal, and now it is just a phone tree. The support isn't quite...
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Culture, Value
Amion was very generous with their contract, and it was an enormous savings from our previous...
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Product
Amion Physician Scheduling is a solid product. In the many years we have had the system, we have had...
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Operations
Amion has become less personalized with their training. They have moved their training to almost all...
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Relationship, Operations
I don't really have any outstanding issues with Amion. They offer good training, and the product is...
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Product
Amion Physician Scheduling is not current technology from an end-user perspective when it comes to...
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Loyalty
The reason we went with Amion was the capability to integrate with our EHR. That is important for...
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Loyalty, Operations, Product
The current interface is pretty dated, but the vendor knows that and is working on it. The system is...
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Operations
Amion has a very good implementation services team. They bring a good implementation process...
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Operations
Amion’s training is strong. They have Amion Academy, and they follow that up with office hours,...
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Relationship
We have been extremely satisfied with the support from Amion. When we had support issues, the vendor...
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Loyalty, Relationship
I would recommend Amion; they are doing a very good job. They have worked very well with us and have...
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Relationship, Operations
With training, Amion is very engaged. What makes the training good is the small team that we work...
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Relationship
When we have hiccups along the way, the team we work with from Amion is very quick to work with us...
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Relationship, Product
One area where there could be some improvement would be with the two-way communication from the...
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Relationship
The support process with Amion is good. I really don't have to use their support a whole lot. The...
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Product
Amion Physician Scheduling is easy to use. The information boxes pop up on the page, and that makes...
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Loyalty, Product
When it comes to improvements to the quality of the product, a new interface would be important. I...
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Relationship
Amion has very good, top-notch customer service. Amion is very friendly, and they listen. They...
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Loyalty
Amion's system needs to be revamped, and Amion is working on a solution that I think they are saying...
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Culture
We had an invoice from Amion that was much higher than I was anticipating, without any real...
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Operations, Product
I have been using Amion's system for a long time, so it is easy for me now. The way the system's...
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Operations
A lot of training information was handed out for the system. Users can go online or call Amion, and...
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Product
One wish list item that I have for the system would be the ability to run a report in the calendar...
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Relationship
We had an issue in the system, and as luck would have it, we were having people come to survey the...
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Operations, Product
If someone asked us about Amion Physician Scheduling, I would tell them how it allows individuals to...
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Relationship
We can get in contact with most people at higher levels of Amion. Amion tries to keep all their...
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Relationship, Operations
I don't think Amion is very hands-on with any of the upgrades. They tell us what is coming, and that...
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Product
Amion has enterprise licenses, so we can onboard as many people as we want for the system. And some...
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Loyalty, Operations, Product
Amion's system is great for simpler departments, but more complex departments might find using it...
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Relationship
Amion responds right away whenever I have any kind of good or silly question. They are pretty good...
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Relationship, Product
Amion Physician Scheduling is a huge step forward from what we used to have. In the past, if we...
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Relationship
I pretty much have one person that I deal with. They are terrific. This happens very rarely, but if...
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Culture, Value
Given the price point and the service Amion provides, I absolutely would buy the solution again. I...
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Loyalty
We are excited to see the next upgrade that is coming. We have seen what it looks like, and it will...
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Culture
We signed up for a certain amount of time on our contract, and then Amion does extensions, but there...
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Product
The practice profiles part of Amion Physician Scheduling is huge and has been very helpful. However,...
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Relationship
We tend to struggle with Amion when it comes to emergent, on-call items. Nothing is truly emergent....
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Product
Our answering service for nurse triage heavily uses Amion Physician Scheduling. It is their go-to...
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Loyalty, Product
The biggest driver of us keeping Amion Physician Scheduling is our ability to map things from the...
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Loyalty, Product
For someone looking at going with Amion Physician Scheduling, I would tell them not to take the...
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Product
We use Amion's on-cloud version, so it is consistently up-to-date. The system automatically updates...
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Culture
Amion is very fair with their prices. We have been very lucky in our ability to negotiate with the vendor....
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Operations
Amion has a wealth of training resources available on their website, but we don't use them specifically....
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Product, Value
Amion Physician Scheduling has been a solid product. It is a very simple program, and the vendor...
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Loyalty, Product
We are going to be transitioning to another solution and away from Amion Physician Scheduling. The...
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Relationship
I was able to directly talk to some high-level people at Amion the last time I had a problem.
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Operations
I did hear a lot of complaints about the implementation of Amion Physician Scheduling, and I still...
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Operations
For training, the vendor has Amion Academy, and there we can find short vignette videos for...
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Relationship
We are realizing how much Amion Physician Scheduling needs to be integrated with other systems, and...
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Loyalty, Product
Amion Physician Scheduling is a bit quirky and not quite as intuitive as it could be. It has an...
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Relationship, Product
Amion Physician Scheduling is a piece of technology, and technology sometimes fails. We have had a...
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Relationship
Amion has been great. Nothing is ever perfect, but I have been impressed with the amount of...
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Loyalty, Value
Amion Physician Scheduling is the only on-call system that I know, and I'm actually starting to...
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Loyalty, Product
There are major things that are on Amion's road map for the solution. For example, there isn't one...
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Loyalty, Value
Amion Physician Scheduling works for our needs because I have built it for what our needs are. It is...
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Relationship, Operations
If somebody could be the end user where they know all the answers or guide us to where we need to go...
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Relationship
The vendor is getting better at keeping their promises. They expanded so fast that the product...
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Culture, Value
We just paid one fee for Amion Physician Scheduling. For each license, we have a fee, and I can add...
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Relationship
Amion has taken some of the tools from the website that let me just type and ask how I should do...
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Product
Recently, we integrated Amion Physician Scheduling with our EHR. That has been incredibly successful...
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Relationship, Product, Value
Amion is very good at doing integrations. They work with the other vendor so that Amion Physician...
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Relationship, Product
Amion is constantly working to make this solution greater and better. Patient safety has always...
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Relationship
Amion was recently purchased by Doximity, and the vendor has done a lot of amazing work behind the...
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Relationship, Product
Amion is very good about delivering technology that meets our needs. They are constantly sending...
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Operations, Product
I have always had a good experience with Amion Physician Scheduling. I think it is user-friendly and...
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Product
Amion Physician Scheduling has a lot of help guides, and it is pretty easy to look up things that we...
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Product
Right now, Amion Physician Scheduling’s only integration is with a secure messaging system that we...
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Loyalty, Product
When we were trying to enter the hospital list in Amion Physician Scheduling, the issue that we saw...
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Product
Amion Physician Scheduling is a data warehouse for contact information. Previously, there was a...
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Operations
Amion doesn’t provide a lot of initial training. If requested, they will give us some training, so...
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Product
In Amion Physician Scheduling, I would like the view to be more up-to-date because it does look...
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Loyalty, Product
Previously in Amion Physician Scheduling, the username and login made it so we couldn't identify one...
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Relationship
Amion has good customer service. They are more than helpful when we ask for help, but I don't know...
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Culture, Value
We switched to an enterprise contract with Amion, and now, they don't charge us for anything because...
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Product
I would like to see some better options for different types of reports that we pull out of Amion...
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Operations, Product
Amion Physician Scheduling is relatively easy to use and understand; we don't have to be tech savvy...
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Product, Value
The biggest benefit that we have with Amion Physician Scheduling is the way we can change our FTEs,...
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Relationship, Product
I haven't had to deal with Amion's customer support lately, so that is good. I am just working with...
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Value
I would rate receiving my money's worth with Amion Physician Scheduling slightly below the top of...
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Product
I would buy Amion Physician Scheduling again. The system had some issues last year and the year...
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Product
Some of our problems are probably more a function of how we use Amion Physician Scheduling because...
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Product
We had a few struggles when Amion introduced their newest version of Amion Physician Scheduling...
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Culture, Relationship, Operations
Amion definitely does their best to keep their promises, but there was one project that took a while...
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Product, Value
The API for Amion Physician Scheduling is pretty accessible. My team leverages the Amion data in...
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Loyalty, Relationship, Product
Amion Physician Scheduling is getting better. A lot of enhancements are coming down the pike, and...
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Operations
Amion is making a lot of improvements in training. A lot of the infrastructure that they have today...
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Relationship, Product
Prior to Amion’s acquisition by Doximity, they had a really small team, and there were instances...
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Operations, Product
Amion Physician Scheduling is really easy, but I have been using it for years, and when I first...
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Relationship
When I need something, Amion gets back to me, and I have a really good relationship with the...
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Loyalty, Product, Value
Recommending Amion Physician Scheduling to someone would depend on their scheduling needs. If they...
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Relationship, Product
There are times when there is an issue with Amion’s platform or service or we can't access the...
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Value
Amion is really not charging us a lot of money at all. I have run the numbers, and we are saving a...
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Loyalty, Product
Amion Physician Scheduling is a great platform for physician scheduling, but there are other types...
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Relationship, Product
I have a good relationship with Amion, and the system is working well for us now, but if I saw...
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Product, Value
From an analytical standpoint, I might not buy the product again just because it is such a fragile...
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Product
One thing we have been wanting with Amion Physician Scheduling is extraction capabilities. We are...
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Relationship
Amion’s support team has been fine when I have reached out to them, and the people I have worked...
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Operations, Product
I hear a lot about the number of steps from end users, and part of the reason is training. Amion...
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Relationship
One of Amion’s strengths is the customer service. I generally get a really quick response when I...
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Operations, Product
One complaint from newer users of Amion Physician Scheduling is that the user interface is not as...
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Loyalty, Relationship
Within the last year, Amion has hooked us up with a customer-success liaison, and they have been...
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Relationship, Product
For the last little while, we have been working with Amion on some of the security changes that they...
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Loyalty, Product
From an end-user perspective, it is easy to read the schedules and quickly understand who is on call...
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Relationship, Product
We have had some bumps in the road over the years, but as of late, Amion has made a lot of positive...
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Loyalty, Product
We have received user feedback about the system, but that is nothing against the vendor. It is...
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Relationship
There is nothing that stands out about Amion, but we have regular cadence meetings with our point of...
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Loyalty, Product, Value
For others who are looking at the system, I would emphasize its ease of access for physicians. The...
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Operations
Our implementation of and training for Amion Physician Scheduling actually went really well. We set...
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