Amion Physician Scheduling
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Nurse

Technology

We would like more functionality on the mobile devices for the physicians. It is not as easy for the...

Sep 2022
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Nurse

Implementation and Training

Even if training were done over the web, a full training session from Amion would be better than the...

Sep 2022
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Nurse

Interfacing and Integration

I don't know whether we just work on an old system, but it would be good if the product could be...

Sep 2022
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Nurse

Lessons Learned

I would tell a peer who is considering the product how the product works, what we do, and how we use...

Sep 2022
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Nurse

Functionality and Upgrades

It would be better for and would help some people if the vendor made more of the setup easier, such...

Sep 2022
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Nurse

Relationship

Amion needs to notify everybody of any changes of service. We weren’t notified that the vendor...

Sep 2022
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Director

Technology

Amion is a very small company, but their product is very good when it works. When things don't work,...

Aug 2022
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Director

Future Outlook

Amion's acquisition by Doximity will address some of the lack of technical competency in terms of...

Aug 2022
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Director

Other Observations & Comments

Transitioning away from Amion's system would invariably be a massive lift for our organization...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

There are things that I don't feel like I can get out of Amion's product, so I end up doing those...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The product was previously very difficult to use on our devices, but now that it is web based, we...

Aug 2022
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VP/Other Executive

Relationship

When Amion made their product web based, there was no communication. And once the product became web...

Aug 2022
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VP/Other Executive

Implementation and Training

There is a lot of online training that we have access to, and it is not too bad. However, when I...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The Amion product’s ease of use is pretty good. I don't really get any complaints from new users. I...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

Amion Physician Scheduling is definitely better than paper, which is what we used to use. I...

Aug 2022
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VP/Other Executive

Interfacing and Integration

This is not Amion's fault, but because of a lack of integration between systems, some things are...

Aug 2022
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Manager

Technology

I love the product and the way it works. We have the ability to click between the schedules. Our...

Jul 2022
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Manager

Relationship

Amion is always involved in doing things. When we first got started, Amion helped us with...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Amion Physician Scheduling has really done what we have expected it to do. In scheduling, we are...

Jul 2022
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Manager

Functionality and Upgrades

Every time Amion does an upgrade, they send out the information right away. Anytime they have...

Jul 2022
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Manager

Service and Support

There have been a couple of times when I haven't been able to get ahold of somebody. When I call, I...

Jul 2022
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Manager

Functionality and Upgrades

Amion Physician Scheduling meets our needs. I don't feel like there are a lot of special tricks or...

Jul 2022
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Manager

Other Observations & Comments

When we had to extend Amion Physician Scheduling into another facility, that extension went well....

Jul 2022
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Manager

Functionality and Upgrades

One thing I have to point out to people is that the product is only going to show who is on right...

Jul 2022
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Manager

Technology

I feel like Amion Physician Scheduling is working, but I also definitely feel like the product could...

Jul 2022
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Manager

Service and Support

The few times that I have had to call the support team, either I have had pretty timely feedback or...

Jul 2022
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Manager

Relationship

I don’t feel like I work with anybody from the vendor. There used to be somebody I knew, but that...

Jul 2022
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Director

Functionality and Upgrades

We like Amion’s system, but our answering service has to record its calls. When we use the system,...

Jul 2022
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Director

Relationship

Doximity has now purchased Amion’s system, and that has resolved our issues with functionalities....

Jul 2022
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Director

Interfacing and Integration

There is not really a way to integrate Amion’s system. Pulling in data is difficult, and the process...

Jul 2022
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Manager

Service and Support

When I reach out to Amion’s support team, they are always quick to answer, and they keep trying. I...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Amion’s system is not very expensive and is pretty inexpensive to keep, and those have always been...

Jul 2022
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Manager

Other Observations & Comments

The solution can do more than what we are using it for. We are using Amion's system as a read-only...

Jul 2022
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Manager

Lessons Learned

If the decision were up to me, I would buy Amion's system again because I am familiar with it. There...

Jul 2022
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Manager

Functionality and Upgrades

Some of Amion’s system is great, but the user interface is poor. The system is not the kind of...

Jul 2022
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Analyst/Coordinator

Functionality and Upgrades

Sometimes Amion makes changes to the system and doesn't inform us. They made a change that affected...

Jul 2022
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Analyst/Coordinator

Implementation and Training

Amion doesn't reach out or promote anything. The product is what it is. If I need to do something...

Jul 2022
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Analyst/Coordinator

Service and Support

Amion needs to get more people because somebody always used to answer when I called. Now when I...

Jul 2022
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Analyst/Coordinator

Service and Support

We don't use the product to its full potential because we don't know what it does. The product works...

Jul 2022
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Analyst/Coordinator

Service and Support

We have little glitches here and there in Amion Physician Scheduling. A while ago, I had a concern...

Jul 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We pay only a one-time fee, and then everything else is the vendor's responsibility. We call them as...

Jul 2022
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Director

Interfacing and Integration

We would like for the system to integrate with other systems, but we haven't been able to do that yet....

May 2022
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Director

Service and Support

I have talked to a founder of the vendor organization before, so there is some executive...

May 2022
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Director

Other Observations & Comments

The vendor often has incredible online resources for individuals to find, but we are often so busy...

May 2022
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Director

Implementation and Training

We like to follow best practices, so we would like for the vendor to just tell us how their other...

May 2022
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Manager

Service and Support

I haven't heard of any problems with the vendor's support. My people who have used the vendor's...

Apr 2022
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Manager

ROI / Cost (care and feeding)

I recommend the system to others all the time. Organizations that are looking at this system should...

Apr 2022
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Manager

Interfacing and Integration

The vendor has been very involved in trying to integrate all of our apps into the system. They have...

Apr 2022
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Manager

Relationship

When I want new technology, all I have to do is ask the vendor for it, and I will get it.

Apr 2022
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Manager

ROI / Cost (care and feeding)

Amion avoids charging for every little thing. I always think that they should charge us more, but...

Apr 2022
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Manager

Functionality and Upgrades

The system works perfectly well. The vendor always keeps up with changing environments, and they are...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

We are transitioning away from Amion Physician Scheduling because of integration issues that we are...

Feb 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Amion does not charge for additional support. Our licensing agreement includes support.

Feb 2022
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Analyst/Coordinator

Relationship

We know that a number of facilities throughout the country that are similar to ours utilize Amion...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Amion Physician Scheduling is a very basic solution. The format is like an Excel spreadsheet where...

Feb 2022
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Manager

Implementation and Training

Some users manage more than one schedule, and some are a little more tech savvy than others. We have...

Jan 2022
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Manager

Service and Support

The system is 100% meeting our needs. For what we use the system for, it is working just fine. The...

Jan 2022
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Manager

Lessons Learned

I would advise others to take the time to learn the product when they get it because it has so much...

Jan 2022
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Manager

Functionality and Upgrades

If we were in a place where all of our updates could be done by us, then updating the solution would...

Jan 2022
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Manager

ROI / Cost (care and feeding)

The solution isn't really developed for our inpatient unit's workflow, so we had to make a lot of...

Jan 2022
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Manager

Technology

The thing that we really like about the solution is its mobile application. Everyone really loves...

Jan 2022
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Manager

Functionality and Upgrades

The solution works for all of our specialties. Within its build, we have our regular staff schedule,...

Jan 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Previously, we had some issues because we had providers who were doing our schedules. That meant...

Jan 2022
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Manager

ROI / Cost (care and feeding)

We are a large facility, so it sometimes takes the vendor a while to make adjustments for us. I...

Jan 2022
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Manager

Service and Support

Amion was actually really prepared for some of the things that we needed at our facility. I am able...

Jan 2022
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Manager

Implementation and Training

I can get in touch with Amion's trainers. We have new people coming in to our organization all the...

Jan 2022
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Manager

Functionality and Upgrades

The solution isn't intuitive. We really have to know it to use it, and it can take a while to learn...

Jan 2022
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Director

Functionality and Upgrades

I like Amion Physician Scheduling. The program is pretty intuitive, and I learned how to navigate it...

Jan 2022
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Director

Service and Support

Amion’s phone and web-support responses are fast. Amion's support team is very good.

Jan 2022
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Director

Service and Support

There should have been more support from Amion when we did the go-live with each of the schedulers.

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Amion Physician Scheduling works well. We don't use it to its fullest capabilities, but it works...

Jan 2022
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Analyst/Coordinator

Sales and Contracting

Amion is very responsive. We have interaction with them. If we ever have any issues, we can reach...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

This past year, there was a little bit of instability with the website. I think that Amion has since...

Jan 2022
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Director

Relationship

The system is outdated, and the support is minimal. When we have a problem, Amion emails a video....

Jan 2022
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CMIO

ROI / Cost (care and feeding)

If anything, Amion Physician Scheduling is cheap, so it is an essential solution. Amion is small, so...

Jan 2022
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CMIO

Interfacing and Integration

We use Amion Physician Scheduling as our enterprise-level scheduling tool. Our clinical...

Jan 2022
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CMIO

Functionality and Upgrades

There has never been a time when we felt that Amion Physician Scheduling was our ultimate, long-term...

Jan 2022
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CMIO

Future Outlook

For an enterprise level, Amion Physician Scheduling's automated scheduling functionality is too...

Jan 2022
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CMIO

Relationship

Amion literally has no change management. They made a change that upset our interface, and when we...

Jan 2022
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CMIO

Functionality and Upgrades

Amion is really straightforward. They are the gold-star standard for the one thing that they do...

Dec 2021
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CMIO

Interfacing and Integration

The solution should be able to fully integrate with our EHR, but it has proven to be too brittle....

Dec 2021
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