Amion Physician Scheduling
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Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
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User Commentary

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Manager

Some users manage more than one schedule, and some are a little more tech savvy than others. We have...

Jan 2022
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Manager

The system is 100% meeting our needs. For what we use the system for, it is working just fine. The...

Jan 2022
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Manager

I would advise others to take the time to learn the product when they get it because it has so much...

Jan 2022
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Manager

If we were in a place where all of our updates could be done by us, then updating the solution would...

Jan 2022
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Manager

The solution isn't really developed for our inpatient unit's workflow, so we had to make a lot of...

Jan 2022
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Manager

The thing that we really like about the solution is its mobile application. Everyone really loves...

Jan 2022
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Manager

The solution works for all of our specialties. Within its build, we have our regular staff schedule,...

Jan 2022
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Manager

Previously, we had some issues because we had providers who were doing our schedules. That meant...

Jan 2022
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Manager

We are a large facility, so it sometimes takes the vendor a while to make adjustments for us. I...

Jan 2022
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Manager

Amion was actually really prepared for some of the things that we needed at our facility. I am able...

Jan 2022
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Manager

I can get in touch with Amion's trainers. We have new people coming in to our organization all the...

Jan 2022
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Manager

The solution isn't intuitive. We really have to know it to use it, and it can take a while to learn...

Jan 2022
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Director

I like Amion Physician Scheduling. The program is pretty intuitive, and I learned how to navigate it...

Jan 2022
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Director

Amion’s phone and web-support responses are fast. Amion's support team is very good.

Jan 2022
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Director

There should have been more support from Amion when we did the go-live with each of the schedulers.

Jan 2022
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Analyst/Coordinator

Amion Physician Scheduling works well. We don't use it to its fullest capabilities, but it works...

Jan 2022
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Analyst/Coordinator

Amion is very responsive. We have interaction with them. If we ever have any issues, we can reach...

Jan 2022
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Analyst/Coordinator

This past year, there was a little bit of instability with the website. I think that Amion has since...

Jan 2022
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Director

The system is outdated, and the support is minimal. When we have a problem, Amion emails a video....

Jan 2022
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CMIO

If anything, Amion Physician Scheduling is cheap, so it is an essential solution. Amion is small, so...

Jan 2022
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CMIO

We use Amion Physician Scheduling as our enterprise-level scheduling tool. Our clinical...

Jan 2022
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CMIO

There has never been a time when we felt that Amion Physician Scheduling was our ultimate, long-term...

Jan 2022
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CMIO

For an enterprise level, Amion Physician Scheduling's automated scheduling functionality is too...

Jan 2022
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CMIO

Amion literally has no change management. They made a change that upset our interface, and when we...

Jan 2022
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CMIO

Amion is really straightforward. They are the gold-star standard for the one thing that they do...

Dec 2021
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CMIO

The solution should be able to fully integrate with our EHR, but it has proven to be too brittle....

Dec 2021
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Manager

Amion is cheap. We cannot beat the price. With Amion, I can add three or four people to the license,...

Aug 2021
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Manager

Amion gives us support from Monday through Friday from 8 a.m. to 8 p.m. via phone. We can call the...

Aug 2021
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Manager

If Amion continues to improve, our satisfaction will continue to grow. I hope this solution is part...

Aug 2021
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Manager

I would like Amion to get better. They have a mobile app, so if there is a change in the schedule,...

Aug 2021
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CMIO

Amion Physician Scheduling has been the same tool for years. I don't know whether Amion has done...

May 2021
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CMIO

Amion Physician Scheduling could be a better tool if it were a phone app. Amion Physician Scheduling...

May 2021
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CMIO

I have had a few interactions with some of Amion’s team members that are not entirely professional.

May 2021
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CMIO

Amion Physician Scheduling's interface is really archaic. It looks like a disk operating system...

May 2021
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CMIO

At the time that our health system got Amion Physician Scheduling, I am sure it was great. It is...

May 2021
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CMIO

One of the biggest pain points we have is the integration between our messaging system and Amion...

May 2021
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CMIO

The best thing about the Amion system is the integration between the desktop application and the...

May 2021
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Manager

In terms of ease of use, I have the same office that keeps calling regarding questions on how to...

Apr 2021
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Manager

Amion’s customer service is good. They do a good job; if we have any issues that come up, they...

Apr 2021
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Manager

The system is clunky. That is the major problem for me. It is not very easy to use in the sense that...

Apr 2021
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Manager

What I need is actually being worked on, and that is more integration with being able to call the...

Apr 2021
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Nurse

When we do have an issue with the system, it is related to the users. The ease of use isn't...

Mar 2021
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Nurse

We would like the schedule to better integrate with our devices. People had some issues logging in...

Mar 2021
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Nurse

During upgrades, I would like more contact from Amion. They will contact us via email, but we don't...

Mar 2021
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Nurse

I once had to call support to figure out how to do some things and to work out an issue. When I...

Mar 2021
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Nurse

I could go either way with my recommendation of the Amion system to others. The product's success is...

Mar 2021
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Nurse

If Amion changed their payment process, it would still take time for our corporate level to approve...

Mar 2021
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Nurse

I don't know anything else besides the Amion system, and it has worked really well for us thus far....

Mar 2021
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Nurse

The cost for the Amion system is pretty heavy. We don't have a ton of licenses, but the amount per...

Mar 2021
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Nurse

We didn't really do Amion's training; we did the training on our own. Since going through COVID-19,...

Mar 2021
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Analyst/Coordinator

We pay one flat fee for a yearly license. We just pay the bill. I am sure that there are other...

Mar 2021
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Analyst/Coordinator

Other than the vendor putting in a couple of upgrades, the vendor hasn't given us anything else as...

Mar 2021
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Analyst/Coordinator

I didn't have any training because the system was already established, so I just had to learn the...

Mar 2021
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Analyst/Coordinator

Amion Physician Scheduling glitches every once in a while, but every computer system does. We don't...

Mar 2021
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Analyst/Coordinator

The product is a really flexible piece of software, but if people don’t use it as intended and...

Mar 2021
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Analyst/Coordinator

The hospitalists are in the process of transitioning off of Amion's product. They are still...

Mar 2021
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Analyst/Coordinator

The system is not part of our long-term plans partly because of information security and partly...

Mar 2021
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Analyst/Coordinator

The nice thing about Amion's system is that it is to the point that we can run it while being out of...

Mar 2021
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Analyst/Coordinator

Amion charges one bulk price for the whole year, unlike some other vendors that charge us month to...

Mar 2021
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Analyst/Coordinator

One issue has to do with the stability of the files. The way that the vendor presented the...

Mar 2021
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Analyst/Coordinator

We have asked several times for certain things because the product has created gaps for us either in...

Mar 2021
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Analyst/Coordinator

Amion offers free unlimited training, but we have to reach out for it, and users have to know that...

Mar 2021
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Analyst/Coordinator

As far as the physical interface goes, I prefer the interface of Amion's product versus the other...

Mar 2021
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Physician

There is nothing on the departmental horizon that would bump off Amion's system, but at an...

Feb 2021
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Physician

Ultimately, the system isn't scalable to the organization, but within our department, we have...

Feb 2021
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Physician

If we were contrasting expectations against what we expect given what we pay for the system, then it...

Feb 2021
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Physician

Amion has been pretty good to work with; they are a low-cost vendor, so when we have had to reach...

Feb 2021
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Physician

The system is target rich, high value, and highly important. It is such a simple thing. It is a web...

Feb 2021
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Physician

Most of the interface looks like something from the '80s. It is not slick, but it is really designed...

Feb 2021
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Physician

Amion is a good company. They deliver high value year after year. The system is probably like tax...

Feb 2021
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Analyst/Coordinator

The issue with Amion's system is that it is paired with our third-party app, and for that reason, I...

Feb 2021
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Analyst/Coordinator

Amion's software is very clunky and is not user friendly. Our ability to reach people and just have...

Feb 2021
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Analyst/Coordinator

The vendor has the documentation listed on their website, but they don't offer formal training.

Feb 2021
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Analyst/Coordinator

Amion could more proactively look at how their solution is being utilized and what the future goals...

Feb 2021
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Analyst/Coordinator

The vendor has a fairly small team of support individuals. One of the support people is one of the...

Feb 2021
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Analyst/Coordinator

From a value standpoint, Amion's solution is extremely great. It is very reasonably priced compared...

Feb 2021
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Director

Amion’s product is fantastic. The system makes sure all the information is current, and it provides...

Feb 2021
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Director

Administratively, it is a challenge when we have many departments that are required to maintain...

Feb 2021
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Director

The implementation of the product was relatively smooth. It was to the credit of several project...

Feb 2021
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Director

I have had no communication with Amion since the product was deployed. It would be nice to have that...

Feb 2021
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