Amion Physician Scheduling
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Technology
We would like more functionality on the mobile devices for the physicians. It is not as easy for the...
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Implementation and Training
Even if training were done over the web, a full training session from Amion would be better than the...
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Interfacing and Integration
I don't know whether we just work on an old system, but it would be good if the product could be...
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Lessons Learned
I would tell a peer who is considering the product how the product works, what we do, and how we use...
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Functionality and Upgrades
It would be better for and would help some people if the vendor made more of the setup easier, such...
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Relationship
Amion needs to notify everybody of any changes of service. We weren’t notified that the vendor...
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Technology
Amion is a very small company, but their product is very good when it works. When things don't work,...
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Future Outlook
Amion's acquisition by Doximity will address some of the lack of technical competency in terms of...
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Other Observations & Comments
Transitioning away from Amion's system would invariably be a massive lift for our organization...
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Functionality and Upgrades
There are things that I don't feel like I can get out of Amion's product, so I end up doing those...
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Functionality and Upgrades
The product was previously very difficult to use on our devices, but now that it is web based, we...
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Relationship
When Amion made their product web based, there was no communication. And once the product became web...
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Implementation and Training
There is a lot of online training that we have access to, and it is not too bad. However, when I...
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Functionality and Upgrades
The Amion product’s ease of use is pretty good. I don't really get any complaints from new users. I...
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Functionality and Upgrades
Amion Physician Scheduling is definitely better than paper, which is what we used to use. I...
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Interfacing and Integration
This is not Amion's fault, but because of a lack of integration between systems, some things are...
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Technology
I love the product and the way it works. We have the ability to click between the schedules. Our...
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Relationship
Amion is always involved in doing things. When we first got started, Amion helped us with...
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ROI / Cost (care and feeding)
Amion Physician Scheduling has really done what we have expected it to do. In scheduling, we are...
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Functionality and Upgrades
Every time Amion does an upgrade, they send out the information right away. Anytime they have...
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Service and Support
There have been a couple of times when I haven't been able to get ahold of somebody. When I call, I...
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Functionality and Upgrades
Amion Physician Scheduling meets our needs. I don't feel like there are a lot of special tricks or...
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Other Observations & Comments
When we had to extend Amion Physician Scheduling into another facility, that extension went well....
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Functionality and Upgrades
One thing I have to point out to people is that the product is only going to show who is on right...
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Technology
I feel like Amion Physician Scheduling is working, but I also definitely feel like the product could...
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Service and Support
The few times that I have had to call the support team, either I have had pretty timely feedback or...
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Relationship
I don’t feel like I work with anybody from the vendor. There used to be somebody I knew, but that...
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Functionality and Upgrades
We like Amion’s system, but our answering service has to record its calls. When we use the system,...
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Relationship
Doximity has now purchased Amion’s system, and that has resolved our issues with functionalities....
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Interfacing and Integration
There is not really a way to integrate Amion’s system. Pulling in data is difficult, and the process...
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Service and Support
When I reach out to Amion’s support team, they are always quick to answer, and they keep trying. I...
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ROI / Cost (care and feeding)
Amion’s system is not very expensive and is pretty inexpensive to keep, and those have always been...
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Other Observations & Comments
The solution can do more than what we are using it for. We are using Amion's system as a read-only...
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Lessons Learned
If the decision were up to me, I would buy Amion's system again because I am familiar with it. There...
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Functionality and Upgrades
Some of Amion’s system is great, but the user interface is poor. The system is not the kind of...
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Functionality and Upgrades
Sometimes Amion makes changes to the system and doesn't inform us. They made a change that affected...
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Implementation and Training
Amion doesn't reach out or promote anything. The product is what it is. If I need to do something...
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Service and Support
Amion needs to get more people because somebody always used to answer when I called. Now when I...
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Service and Support
We don't use the product to its full potential because we don't know what it does. The product works...
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Service and Support
We have little glitches here and there in Amion Physician Scheduling. A while ago, I had a concern...
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ROI / Cost (care and feeding)
We pay only a one-time fee, and then everything else is the vendor's responsibility. We call them as...
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Interfacing and Integration
We would like for the system to integrate with other systems, but we haven't been able to do that yet....
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Service and Support
I have talked to a founder of the vendor organization before, so there is some executive...
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Other Observations & Comments
The vendor often has incredible online resources for individuals to find, but we are often so busy...
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Implementation and Training
We like to follow best practices, so we would like for the vendor to just tell us how their other...
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Service and Support
I haven't heard of any problems with the vendor's support. My people who have used the vendor's...
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ROI / Cost (care and feeding)
I recommend the system to others all the time. Organizations that are looking at this system should...
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Interfacing and Integration
The vendor has been very involved in trying to integrate all of our apps into the system. They have...
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Relationship
When I want new technology, all I have to do is ask the vendor for it, and I will get it.
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ROI / Cost (care and feeding)
Amion avoids charging for every little thing. I always think that they should charge us more, but...
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Functionality and Upgrades
The system works perfectly well. The vendor always keeps up with changing environments, and they are...
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Interfacing and Integration
We are transitioning away from Amion Physician Scheduling because of integration issues that we are...
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ROI / Cost (care and feeding)
Amion does not charge for additional support. Our licensing agreement includes support.
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Relationship
We know that a number of facilities throughout the country that are similar to ours utilize Amion...
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Functionality and Upgrades
Amion Physician Scheduling is a very basic solution. The format is like an Excel spreadsheet where...
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Implementation and Training
Some users manage more than one schedule, and some are a little more tech savvy than others. We have...
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Service and Support
The system is 100% meeting our needs. For what we use the system for, it is working just fine. The...
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Lessons Learned
I would advise others to take the time to learn the product when they get it because it has so much...
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Functionality and Upgrades
If we were in a place where all of our updates could be done by us, then updating the solution would...
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ROI / Cost (care and feeding)
The solution isn't really developed for our inpatient unit's workflow, so we had to make a lot of...
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Technology
The thing that we really like about the solution is its mobile application. Everyone really loves...
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Functionality and Upgrades
The solution works for all of our specialties. Within its build, we have our regular staff schedule,...
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Win/Loss - Why they were selected (by current clients)
Previously, we had some issues because we had providers who were doing our schedules. That meant...
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ROI / Cost (care and feeding)
We are a large facility, so it sometimes takes the vendor a while to make adjustments for us. I...
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Service and Support
Amion was actually really prepared for some of the things that we needed at our facility. I am able...
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Implementation and Training
I can get in touch with Amion's trainers. We have new people coming in to our organization all the...
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Functionality and Upgrades
The solution isn't intuitive. We really have to know it to use it, and it can take a while to learn...
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Functionality and Upgrades
I like Amion Physician Scheduling. The program is pretty intuitive, and I learned how to navigate it...
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Service and Support
Amion’s phone and web-support responses are fast. Amion's support team is very good.
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Service and Support
There should have been more support from Amion when we did the go-live with each of the schedulers.
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Functionality and Upgrades
Amion Physician Scheduling works well. We don't use it to its fullest capabilities, but it works...
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Sales and Contracting
Amion is very responsive. We have interaction with them. If we ever have any issues, we can reach...
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ROI / Cost (care and feeding)
This past year, there was a little bit of instability with the website. I think that Amion has since...
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Relationship
The system is outdated, and the support is minimal. When we have a problem, Amion emails a video....
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ROI / Cost (care and feeding)
If anything, Amion Physician Scheduling is cheap, so it is an essential solution. Amion is small, so...
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Interfacing and Integration
We use Amion Physician Scheduling as our enterprise-level scheduling tool. Our clinical...
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Functionality and Upgrades
There has never been a time when we felt that Amion Physician Scheduling was our ultimate, long-term...
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Future Outlook
For an enterprise level, Amion Physician Scheduling's automated scheduling functionality is too...
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Relationship
Amion literally has no change management. They made a change that upset our interface, and when we...
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Functionality and Upgrades
Amion is really straightforward. They are the gold-star standard for the one thing that they do...
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Interfacing and Integration
The solution should be able to fully integrate with our EHR, but it has proven to be too brittle....
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