Smart Square Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Operations, Value

When we initially bought Smart Square, no other solutions could do what it could. We wanted the...

Mar 2024
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Director

Loyalty, Product

We would not choose Smart Square today because of the lack of analytics pieces. We are also unable...

Mar 2024
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Director

Culture, Relationship, Operations

A lot of times, Avantas tells us that they are sunsetting some pieces that we use every day. They...

Mar 2024
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Director

Culture, Value

Avantas has been very honest about their advanced analytics, but those analytics come with a whole...

Mar 2024
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Director

Product

Smart Square does not integrate easily with other platforms, especially when we look at creative...

Mar 2024
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Director

Value

Smart Square is expensive and does not meet all our needs, while other platforms can meet our needs....

Mar 2024
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Director

Relationship

Avantas’ customer service and support are excellent. They are present, proactive, and helpful when...

Mar 2024
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Director

Value

When we originally went with Avantas, they helped shine a light on a lot of things that we didn’t...

Mar 2024
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Director

Relationship, Product

The vendor's inability to move and grow as quickly as we need has been a nightmare. With all the...

Mar 2024
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Director

Relationship, Operations

We have a great partnership with AMN Healthcare. We utilize not just their scheduling software but...

Mar 2024
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Director

Loyalty, Product

Quite a few years ago, AMN Healthcare was the benchmark. Many vendors who are starting to morph and...

Mar 2024
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Director

Relationship

AMN Healthcare’s support is unmatched. I can email or call 24/7 and get a prompt response. I can...

Mar 2024
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Director

Value

As we come out of the COVID-19 pandemic, everybody is trying to restructure things. Smart Square is...

Mar 2024
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Director

Relationship, Product

AMN Healthcare has gone through many transitions over the past year or so regarding the...

Mar 2024
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Manager

Loyalty

Smart Square is part of our long-term plans for now. If any other company had a system that could do...

Mar 2024
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Manager

Product

Smart Square provides a lot of things that are very easy to use, and it is a web-based system. We...

Mar 2024
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Manager

Relationship, Operations

The vendor works hard in terms of the training they provide, and they are fantastic. The vendor is...

Mar 2024
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Manager

Culture, Value

With Smart Square, we have changed our contract model over the years. We have gotten a little more...

Mar 2024
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Analyst/Coordinator

Product

The biggest strength of Smart Square is that it captures a lot of information. It allows employees a...

Feb 2024
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Analyst/Coordinator

Product

Smart Square is good for our staff, and they appreciate that they can pull it up on their phones,...

Feb 2024
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Analyst/Coordinator

Culture, Value

The best thing Avantas can improve is how they price things. Right now, they price things per unit,...

Feb 2024
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Manager

Loyalty

Smart Square is a scheduling solution, but it is not used by our entire organization, which seems to...

Feb 2024
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Manager

Value

We don't get charged unnecessary charges. If we are requesting something that is kind of out of...

Feb 2024
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Manager

Relationship

With the ongoing support from the vendor's side, I have not had to wait for a response. I have not...

Feb 2024
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Manager

Loyalty, Product

The configuration piece and the upkeep of the system are really easy. In healthcare, we have all...

Feb 2024
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VP/Other Executive

Product

Smart Square’s biggest strength is the accuracy of the predictive model and the ability to deploy...

Jan 2024
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VP/Other Executive

Loyalty

Avantas is highly effective in the acute care space, but I know that they have some clients in the...

Jan 2024
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VP/Other Executive

Relationship, Value

I like the partnership with the vendor and Avantas’ openness to trying different things or offering...

Jan 2024
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Manager

Relationship

When it comes to requesting enhancements with Avantas, the expected turnaround time is never met,...

Jan 2024
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Manager

Operations

Avantas’ training team is fabulous. Also, the vendor reaches out if there are any errors or failed...

Jan 2024
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Manager

Operations

We expanded Smart Square to some other facilities, and that took longer than anticipated. More...

Jan 2024
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Manager

Loyalty, Product

Integrations have been very difficult between Smart Square and other non-EHR systems. Also, there is...

Jan 2024
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Manager

Product

We have enjoyed the new deployment plan for modernizing Smart Square.

Jan 2024
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Manager

Loyalty

Avantas should enable Smart Square to better handle advanced scheduling for noninpatient units. The...

Jan 2024
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Director

Relationship

Avantas is very good. We meet with them regularly. Our account manager is in the meeting, so we can...

Jan 2024
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Director

Product

We have a feature called Rapid Shift Recruit, and it is going very well. It sends out messages to...

Jan 2024
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Director

Product

Smart Square meets our needs, and we really like the product. Our users can use it fairly quickly...

Jan 2024
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Director

Relationship, Operations, Product

Avantas does monthly updates. Some vendors do upgrades a once or twice a year. This company does it...

Jan 2024
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Director

Relationship

There have been times when we had to email Avantas about something, and they literally got back to...

Jan 2024
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Manager

Loyalty, Product

I would like to see the Smart Square functionality for the ambulatory side be improved. Overall,...

Jan 2024
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Manager

Product

Smart Square isn't fully integrated with our time and attendance solution. There are staff...

Jan 2024
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Manager

Relationship

We have a great relationship with Avantas. I have been impressed with the retention rate of the...

Jan 2024
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Manager

Operations

Avantas does a great job of going through what upgrades and changes are when the upgrades or changes...

Dec 2023
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Manager

Product

Smart Square does a wonderful job on the inpatient side. For those who are in and out of the...

Dec 2023
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Manager

Product

In certain areas, Smart Square works as a scheduling platform, but it would be nice for it to be...

Dec 2023
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Manager

Loyalty, Relationship

Avantas does a great job of partnering with us to make sure everything is running smoothly in Smart...

Dec 2023
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Manager

Product

The upgrade to a certain part of Smart Square is rather slower than other parts, so I would like to...

Dec 2023
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Manager

Loyalty, Product

Some of our frontline users have been wanting a mobile app for Smart Square for some time, and I...

Dec 2023
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Manager

Relationship, Operations, Product

It took a little longer for the frontline users to really understand some of the changes that were...

Dec 2023
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Manager

Relationship

Avantas’ support is very quick. When we have an issue that comes up, they jump right on it once they...

Dec 2023
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Manager

Product, Value

Smart Square has helped create a lot of transparency when it comes to staffing and allocating...

Dec 2023
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Manager

Relationship, Product

There have been things that we have asked for, like enhancements and such, that Avantas has looked...

Dec 2023
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Manager

Value

We get charged for any kind of enhancement for Smart Square. Also, as they make little changes or...

Dec 2023
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Manager

Relationship

The vendor assigned us an executive team. We also have a manager and a technician-type person. The...

Oct 2023
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Manager

Product

I recommend the product. It has worked well for us. Obviously, it is geared more toward an inpatient...

Oct 2023
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Manager

Relationship

Avantas listens to us, and they adjust their new projects and stuff like that. They keep a...

Oct 2023
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Manager

Relationship, Operations

Avantas does a good job of keeping us up-to-date with the latest and greatest stuff, and they are...

Oct 2023
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Manager

Product

There are still aspects of the program that do not work with certain unit types. For example,...

Oct 2023
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Manager

Relationship, Operations, Product

Working with Avantas has been a challenge over the last several years, specifically in trying to get...

Oct 2023
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Manager

Operations

When we went live with Smart Square, there was a lot of self-training. We had to watch videos and do...

Oct 2023
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Manager

Relationship, Product

We are supporting a lot of end users in our organization, and we have a waiting list of individuals...

Oct 2023
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Manager

Relationship

Sometimes when we tell Avantas we have an issue, they tell us that several other clients are...

Oct 2023
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Director

Product

There needs to be a package for the C-Suite. I can pull reports and put things together, but that...

Sep 2023
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Director

Product

I would like some more information or some type of report on agency usage. That information can come...

Sep 2023
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Director

Relationship, Product

Things have been very good with Avantas. I love the product. If somebody asks what I want to do, I...

Sep 2023
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Director

Relationship

This vendor gives great customer service. They are good listeners. They understand when we are...

Sep 2023
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Director

Operations, Product

If a friend came to me asking for advice on Smart Square, I would say it is important to get...

Sep 2023
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Manager

Culture, Value

The vendor is changing the charging process. They are going to start charging by the user instead of...

Aug 2023
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Manager

Relationship

Avantas keeps their promises as much as they can with development. If we need a script to be run...

Aug 2023
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Manager

Culture, Relationship, Product

We have been working with Avantas to get certain integration files loaded into Smart Square....

Aug 2023
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Manager

Operations

The vendor always has training. They do video calls, and they also send things out for us to send to...

Aug 2023
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Manager

Relationship

What I appreciate about Avantas is that they know what I need before I even know what I need. Based...

Aug 2023
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Manager

Loyalty, Product

The biggest strength for us is the transparency that Avantas offers for our leaders and staff. Our...

Aug 2023
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Manager

Product

There are a lot of reports that we use in Smart Square. We call the system the gold standard, and we...

Aug 2023
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Manager

Relationship

Avantas is pretty responsive. They have fixed all of the things that I have asked them to fix recently....

Aug 2023
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Manager

Product

While we were going through our last build process with Avantas, the vendor said a few things that...

Jul 2023
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Manager

Loyalty, Value

Avantas’ open shift incentive program allows people to pick up additional shifts for extra money,...

Jul 2023
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Manager

Value

With Smart Square, we have been able to decrease our contracted labor and increase the earning...

Jul 2023
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Manager

Relationship

Avantas’ ancillary team that we worked with was less than optimal. They weren't necessarily bad, but...

Jul 2023
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Manager

Operations

A lot of Avantas’ training is prerecorded videos. There was a one-and-done on-site training session,...

Jul 2023
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Manager

Relationship

Avantas has been a great partner. They have been very responsive, and the first build team was...

Jul 2023
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Director

Relationship

The vendor has been great to work with. We have a great project manager who does a great job with...

Jun 2023
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Director

Loyalty, Relationship, Operations

We wish we could have the ability to schedule needs based on secondary skills, but I believe Avantas...

Jun 2023
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Director

Relationship

We meet with the vendor regularly to discuss any outstanding requests or anything that we have asked...

Jun 2023
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Director

Relationship

The vendor is in constant contact with us. It is not very often we have recurring meetings with...

Jun 2023
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Director

Relationship, Product

Avantas is always updating the product and making sure there are key stakeholders included in that...

Jun 2023
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Manager

Loyalty, Value

Smart Square doesn’t work well with our timekeeping and payroll systems. In order to have Smart...

Jun 2023
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Manager

Product

The scheduling side of Smart Square is a little time consuming because we can’t click and drag or...

Jun 2023
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Manager

Relationship, Operations

Avantas communicates extremely well. They provide support if training is needed for any upgrades,...

Jun 2023
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Manager

Relationship, Product, Value

With Smart Square, we have been able to effectively smooth out our human resources to provide...

Jun 2023
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Director

Culture, Loyalty, Product

Avantas is going through some optimizations right now. They have a two-year plan, and we are very...

Apr 2023
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Director

Relationship

Over the years that we have worked with Avantas, there has only been one thing that we have asked...

Apr 2023
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Director

Loyalty, Relationship

Last year, we were highly satisfied with Avantas' support. Having different liaisons contributed to...

Apr 2023
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Director

Relationship

Avantas does an exceptional job of supporting us and really listening to us. The vendor is always...

Apr 2023
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