ThinkAndor Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Culture, Value
Andor Health is fair with their pricing and charging, and we have direct executive input from them.
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Relationship
We haven’t had any issues with Andor Health keeping their promises. It was an innovation project,...
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Relationship
Andor Health is growing really fast, so my concern is that they ensure that they scale appropriately...
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Loyalty, Product
ThinkAndor has been having a neutral impact because we are not using the solution for its intended...
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Loyalty, Value
We are looking for ways to expand ThinkAndor, but we are using carts for virtual care in the...
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Culture, Relationship, Product
Andor Health has been very transparent about their integration capabilities.
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Product
ThinkAndor is very user friendly. The physicians, clinicians, nurses, and MAs are very versed, and...
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Product
We believe ThinkAndor has revolutionized how we provide virtual care. The options that it gives us...
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Product
We do some virtual nursing. Every hospital has experienced the nursing shortage. Focusing on the...
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Product
We are experiencing a delay in patient access with registration and are thinking of using ThinkAndor...
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Loyalty, Product
We use another vendor for standard telehealth stuff, but we have switched a lot of that to Andor...
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Product
Virtual sitting with ThinkAndor is more secure than with in-person sitters. Because of regulations,...
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Product
We are thinking about doing virtual sitting with ThinkAndor in the ED. That is the highest level of...
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Product, Value
When we have ideas that involve any kind of integration of our EHR with Teams or that involve video...
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Product, Value
We are doing virtual triage in the ED to extend the hand of a provider to the triage nurse. Many...
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Product, Value
We are doing remote patient monitoring across our hospital to try and reduce readmissions. Data says...
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Loyalty, Product
We plan to expand our use of virtual care. COVID-19 taught us all that some things could have always...
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Relationship
I wonder sometimes with Andor Health whether we are going to get to the point where we have so many...
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Relationship
Andor Health is so accessible. If I called today about some new ideas, they would be there. I would...
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Relationship, Product
ThinkAndor is superior to any other company I have worked with in this type of space and even in an...
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Product
We utilize ThinkAndor in several areas, including remote patient monitoring. We have patients with...
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Product
ThinkAndor uberizes the relationship between providers and patients, and that is unique to...
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Loyalty
We looked at a lot of the players on the market, but nobody else had a customizable product, so we...
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Relationship
Andor Health follows through on the majority of things they promise, and if they can't, they work...
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Relationship
Andor Health’s support team has been pretty solid. They are very accessible. We can pick up a phone...
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Product
What is pretty cool about ThinkAndor is that it has AI embedded into it, so it drives our virtual...
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Product
The devices are not provided by Andor Health. We acquired them on our own, but nonetheless, they are...
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Relationship
We have a situation, and the vendor has been a partner in experimenting with different things and...
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Relationship
The vendor provides excellent support and an excellent product. They are a true partner rather than...
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Relationship, Product
The main challenge is internal operations at our organization.
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Relationship
ThinkAndor is a huge platform, so users can do a lot of different things on it. However, the vendor...
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Relationship, Operations
Andor Health does a good job of helping with upgrades. Sometimes the testing in their test lab...
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Operations
We would like to see Andor Health offer a little more training. That is an area of opportunity for them....
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Product
Andor Health has some AI in the platform. The AI is evolving, so some of the AI that is there to...
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Value
ThinkAndor is definitely driving tangible outcomes where we are able to remotely perform virtual...
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Loyalty, Relationship
There were some items that Andor Health had to work through when they were purely with Microsoft,...
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Product
The Andor Health solution allows us to use our own equipment and not prioprietary equipment. We are...
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Product
We have recommended the system for organizations that want things out of the box that other...
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Relationship
Andor Health has a lot of potential, but they are very unorganized. They grew really fast, and they...
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Relationship, Product
We are struggling with the system. It is fine out of the box. However, the vendor works with us to...
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Relationship
The thing about ThinkAndor is that it is a huge platform, so users can do a lot of different things...
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Relationship
We have a certain situation, and the vendor has been a partner to us in experimenting with different...
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Relationship, Product
Andor Health implements quite quickly and also works with us and at our pace. We have gotten a lot...
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Operations
The training from the vendor has all been very good, and we have adopted a lot of things. The vendor...
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Loyalty, Relationship
We are totally aligned with the vendor and really buy into their vision. They are with us to fully...
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Product
From the introduction, ThinkAndor has been very seamless. We are using a Bluetooth hub that connects...
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Product, Value
As we have used ThinkAndor, we have seen that we are able to improve our outreach to our consumers....
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Relationship, Product
It would be beneficial for Andor Health to improve their change control process and make sure things...
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Relationship, Product
We love working with Andor Health because they are able to meet a lot of our unique needs. They are...
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Operations, Product
We have encountered some bumps in the road when we have used the platform. Doing our testing before...
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Product, Value
ThinkAndor integrates with our EHR, and the ability to electronically collect information and data...
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Loyalty, Product, Value
We aren't currently using a lot of the vendor's AI, but we have seen how they have integrated AI...
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Relationship
Our account executive who works with us is wonderful and meets with us on a regular basis. They...
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Relationship
Nobody is perfect, but for the most part, the vendor keeps their promises. We have actually done a...
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Loyalty, Value
The vendor has helped us with a lot of custom, one-off stuff that we have wanted to do. The vendor...
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Loyalty, Value
We have been very happy with the vendor’s implementation services. The services have been great. The...
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Loyalty, Value
The vendor has helped us with a lot of custom, one-off stuff that we have wanted to do. The vendor...
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Loyalty, Value
We have been very happy with the vendor’s implementation services. The services have been great. The...
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Relationship
Nobody is perfect, but for the most part, the vendor keeps their promises. We have actually done a...
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Product
ThinkAndor has more functionality than other solutions, and with more functionality, people can get...
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Relationship, Product
Andor Health is always delivering something new. Every time we ask for something, they have already...
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Relationship
It is nice that Andor Health is still a small shop. We know the support staff by name. They are very...
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Relationship, Operations
Andor Health has very concierge-like service, meaning they allow us to customize some of the...
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Value
We are using the system to decrease readmissions, and we can contact patients with the system after...
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Operations
The vendor did their initial training for us, and that got us to the point where we were able to...
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Operations
We didn't have any problems at all with the system's implementation. It was one of the easiest...
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Product
The product was better than we expected. We thought that there would be times when its screens would...
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Relationship
Andor Health has great support. They are a phone call and an immediate answer away. We don't have to...
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Relationship
The vendor's solutions have to be good. They can't just be a thought; they have to be seamless. That...
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Product
We haven't asked the vendor for anything that they haven't been able to do yet. The product works...
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Loyalty
We have used some of the vendor's other solutions, and those solutions are easy to integrate. When...
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Relationship
What I love about Andor Health is their openness and willingness to continually improve. And they do...
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Operations
We had some challenges that Andor Health needed to work through, so the implementation took a little...
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Operations
Initially, I felt like the training was not enough. The system was really user friendly, but I...
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Operations, Product
All the upgrades are made in real time and are very easy. They look effortless to the end users, so...
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Loyalty
We can provide more scalable and affordable care for patients because we can take multiple...
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Product
ThinkAndor is easy for providers and patients. We can use ThinkAndor fully integrated with our EHR...
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Value
ThinkAndor has brought our costs down considerably. The cost of the solution is not insignificant;...
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Relationship, Value
Andor Health does as well as or better than most vendors at keeping promises, and Andor Health...
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Relationship
I would tell Andor Health to continue to make sure they have adequate resources. When we are going...
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Product
Andor Health does very well in partnering with us on integration. ThinkAndor is fully integrated...
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Loyalty
There are some areas where ThinkAndor is not fully built out, but we are working with the vendor on...
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Product
Another provider can initiate a consultation, and I have the ability through ThinkAndor to get into...
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Product
I am grateful for smartphone technology. It is so easy to use ThinkAndor to take care of people and...
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Product
We had a homegrown solution that was great when it was built, but it was pretty clunky, and I was...
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Relationship
We have had a very collaborative approach with Andor Health. They have been fun to work with because...
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Product, Value
ThinkAndor lets me work more efficiently because I can pull the information that I need in real...
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Product
ThinkAndor is the best virtual care platform out there.
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Relationship, Product
I am a big fan of Andor Health; they are very cooperative. I don't know whether the vendor is great...
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Product
We have had no issues with ThinkAndor. The product is adopted and being used happily. ThinkAndor is...
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Relationship
Andor Health’s support team is not perfect every time. At times, we have to wait for answers because...
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Product
With ThinkAndor, we can get ADT information and other information about our membership, both in and...
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Value
Andor Health has done a fair share of things as a courtesy to us, so our experience is quite the...
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Relationship
We have had a great partnership with Andor Health, and I don’t expect anything to change. The...
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Operations
The training and implementation have been very good since we did the delivery work. Andor Health has...
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Culture, Value
What Andor Health charges for ThinkAndor is very reasonable. If I do find that they have given me a...
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Relationship
We have a routine cadence with Andor Health’s development team and executive team just to talk...
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Relationship, Product
Andor Health is one of the new developing companies that we have worked with. They have actually...
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