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ThinkAndor Commentary
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Subject Expert
Chandler Katschke
Engagement Partner
KLAS Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

Andor Health is very willing to teach our team members. They do what they need to do, and we...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We have been pleasantly surprised with Andor Health’s pricing. They have always said to us that they...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

One of the initial drivers for why we chose ThinkAndor as we were thinking about our in-room...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

Andor Health needs to focus on their internal structure and make it sustainable. It seems like they...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Andor Health is very open, and they work with us as needed. Even when we are talking through a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

Andor Health is a really great vendor and partner to work with. They are very collaborative,...

Comment Tone Positive
Pillars Culture, Relationship, Value
Evaluation Unrated

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Other C-Suite

With ThinkAndor, we are getting our biggest value from their virtual sit-in service. It's working...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Other C-Suite

The area that we want Andor Health to continue to improve upon is the routing for clinician...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Other C-Suite

Andor Health works so closely with our team. Andor Health gives us more than we need with everything...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

Like any other solution, as we continue to add more to ThinkAndor and scale it, we have to work...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

AI is definitely the biggest area of interest for us. Andor Health offers some AI capabilities, but...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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VP/Other Executive

I've worked with other vendors that are very rigid and unwilling to work with us. That's not the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I've noticed that Andor Health’s solutions are not as advanced as some other vendors' offerings on...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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VP/Other Executive

We have many workflows within our clinical command center, and I'd like AI and platforms such as...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

If my concern goes to Andor Health’s main help desk number and their main support system, the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

A lot of times, Andor Health will say that they can do something, but the timeline ends up getting...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We have definitely expanded our use cases by having ThinkAndor. It's able to be more nimble. They're...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

If I have an escalated issue, my vendor representative is amazing. They take care of it. This person...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

Andor Health’s software interface and technology are very simple, easy to implement, and easy to...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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CEO/President

Andor Health’s staff is extremely responsive. If I ever have an issue with telemedicine video or...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

As time goes by, acceptance of telehealth continues to grow among the general population. To be...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CEO/President

An area where we're seeing significant value with ThinkAndor is with smaller hospitals that have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

Andor Health delivers on their vision. We didn't want patients and family members to have to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

I am getting my money’s worth with ThinkAndor. Years ago, when I was on call, I was required to be...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

In ThinkAndor, I'm able to dictate anything I need directly into the EHR. For the transcendent care...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

I would highly recommend ThinkAndor. This is the way of the future. I spent the morning physically...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

Andor Health is always coming up with new technology improvements for their existing services. I’m...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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CEO/President

Financially, ThinkAndor works extremely well for me. The vendor's pricing is fair, and at the end of...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

Things are going great with Andor Health. ThinkAndor is an extremely user-friendly platform. I also...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Other C-Suite

I don't know that I have anything in particular that we want to improve with Andor Health. They are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Andor Health has been great. We had some small issues, and the vendor was really responsive in...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Physician

Andor Health has improved and gotten better. ThinkAndor has been working more flawlessly. The nurses...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Physician

We’d appreciate an expansion of any sort of support that we would need from Andor Health. We need...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Physician

I've had such a good experience using ThinkAndor. If anything, the opportunity for improvement is...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

Andor Health needs to be more proactive. They would put a lot of things into production and tell us...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

There's a lot of customization we can do with ThinkAndor, and that's a key advantage. It's our...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

With ThinkAndor, we can be watching patients through virtual sitting, and a specialist can chime in...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

We have done reference calls, so we've heard from people who have integrated ThinkAndor with their...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

With ThinkAndor, the AI capabilities today are very limited. The system mainly uses boxes around the...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

Andor Health does a great job of supporting us. We just tell Andor Health what we want, and somehow...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

In general, what Andor Health excels in is definitely innovation. They are well worth the money. We...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Andor Health is an amazing company to work with. They're very open to workflow improvements and any...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Andor Health started out fairly small, and as they've grown, the only thing is that we currently...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Things are absolutely great with Andor Health. I couldn't be happier with a product than we are with...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We started with Andor Health probably around the time of the COVID-19 pandemic because of telehealth...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I don't see anything that Andor Health has to improve on at this time. They're always there. They're...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

We won't have a new EHR for at least three years because we're still trying to get funding. As long...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

The biggest outcome we’ve seen using ThinkAndor is that we had to have things in place at the...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

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CIO

I think everything costs more than it should from every vendor, but Andor Health is transparent....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

When it comes to what Andor Health does differently compared to other vendors that sets them apart,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CIO

I thought ambient generative AI was going to be difficult to use, but Andor Health has everything in...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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CIO

We did a research questionnaire for one of our protocols using ThinkAndor, and now we're looking to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

We find that we have to innovate a lot with Andor Health because they don't innovate on their own....

Comment Tone Negative
Pillars Relationship, Operations, Product
Evaluation Unrated

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VP/Other Executive

I wouldn’t buy ThinkAndor again because what Andor Health says they can do is not where they really...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Andor Health nickel-and-dimes us. We have an enterprise agreement, and it is a large package, but...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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VP/Other Executive

We are really struggling with the audio and cameras with ThinkAndor. The technology isn’t exactly...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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VP/Other Executive

We have had a good partnership with Andor Health. They are responsive, but we are more guiding where...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

We were so pleased with the training from Andor Health the first time, but it wasn’t the same the...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CEO/President

ThinkAndor is very cost effective for us, especially as we scale with it. I've recommended it to...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CEO/President

Andor Health’s team behind everything is extremely genuine and very passionate about their product....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

We use just about everything Andor Health offers, except that we don't have a need for virtual...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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CEO/President

Andor Health has a great personnel team that will sometimes physically come out if we need hands-on...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We chose Andor Health because they were flexible. They had multiple models of how to staff the...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Director

The people from Andor Health were really kind. They are good partners. However, part of the...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

When we went live with ThinkAndor, it was lacking a significant amount. We are a pretty mature...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

One of the big things with ThinkAndor is that we have an ongoing equipment issue. Our patients give...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Other C-Suite

What we’ve done with Andor Health around virtual triage has helped us address overcrowding. Using...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Other C-Suite

Andor Health has frequently solved problems that their competitors haven't had solutions for. Andor...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Other C-Suite

During our foray into telehealth, we didn't want to continue doing it because we thought it wouldn't...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Other C-Suite

I deal with a ton of vendors and consultants in my job, and Andor Health is a phone call away. It's...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Other C-Suite

We partner very well with the vendor. Andor Health is very present throughout the whole process....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Andor has been a great partner.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

ThinkAndor does everything we need it to do when we need it to happen. It has allowed us to do...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I'm not sure whether ThinkAndor will be a solution that we will keep. We may transition what we do...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Director

Andor Health's support is good. They do a pretty good job. Our project manager is good in terms of...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We didn't have a great trainer on the rollout. Training was not great. I believe the person that...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

I do feel like the ROI is definitely there for sure in some of the service lines that we have. There...

Comment Tone Negative
Pillars Relationship, Product, Value
Evaluation Unrated

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Manager

ThinkAndor is a platform that is agnostic to the endpoint, so we can readily integrate new software...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Andor Health could maybe improve their sprint speed. We ask a lot of them with updates and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We're very happy with Andor Health. They are a great partner. They do well with training. They are...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ThinkAndor is a value product. While we are still working through some areas, the vendor has given...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

A lot of things with ThinkAndor are still developmental and new, and we sometimes have growing...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

In my first years with Andor Health, I probably would have given them the highest ranking because of...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

I use ThinkAndor to review medical records and do quality checks, and the system has only made that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

I would definitely buy ThinkAndor again. We would not be in business without it. Andor Health's...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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CEO/President

I would like to see a faster rollout of everything in ThinkAndor. But innovation takes time. Our...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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CEO/President

We’ve had very minimal escalated issues with ThinkAndor. But Andor Health gets on each issue almost...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CEO/President

ThinkAndor provides a significant upside for hospitals using virtual care technology. One of our...

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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CEO/President

I appreciate Andor Health’s technology, the ease of use, their support system, and how promptly they...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CEO/President

We have seen significant benefits by using ThinkAndor. I actively support expanding its use because...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

We are using the technology more. We work with complex patients who have multiple medical...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CEO/President

The system is working fantastically. We are doing extremely well. With the use of the ThinkAndor...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

ThinkAndor has helped grow our business. We have a massive reach in our area that we couldn't really...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

There are a lot of features in the software, and when they roll out, we sometimes don't know that...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Director

The product is always solid. I'm extremely satisfied with the implementation services. The vendor’s...

Comment Tone Positive
Pillars Operations, Value
Evaluation Unrated

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Manager

We have known Andor Health for a few years at least. We send them lists for optimizations, and they...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Andor Health has definitely met our expectations, and they continue to build on top of the platform...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

Andor Health is critical in our virtual nursing program and in achieving the outcomes that we have...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are blips here and there, but those have been few and far between. We don't have a whole lot...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Andor Health is pretty well-thought-out in terms of how they integrate with another vendor, and the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

ThinkAndor definitely meets our needs for our current state. We would like to expand, but there are...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

The training would be rated perfectly. Looking back and evaluating it, I think when we started,...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I have met Raj a couple of times. It has always been a good experience. Srini, Dr. Briscoe, and...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CNIO

We have a lot of technical issues with Andor Health consistently. The product hasn't changed too...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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