ThinkAndor Commentary
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Subject Expert
Trey Dye
Research Director
Commentary Summary
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User Commentary
Loyalty
We are going to end the contract with Andor Health. All of our reasons have to do with the vendor....
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Value
We have not had a problem with Andor Health charging for everything. Andor Health has not delivered,...
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Operations
According to the vendor that provides the sitting services, Andor Health had no implementation...
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Operations
The ThinkAndor equipment arrived loose in the back of a box truck that it had been rolling around...
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Relationship
I wouldn't say that Andor Health is totally unresponsive. However, we had a call about the...
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Relationship, Product
There have been numerous issues with the ThinkAndor carts. One week, the cameras won't work. Another...
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Relationship
Anytime I reach out to Andor Health's executive leadership, they always respond and commit to...
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Relationship
We are disillusioned and unhappy with ThinkAndor. I want Andor Health to be forthright and honest...
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Relationship
ThinkAndor can do almost anything we ask. In general, Andor Health is a very good partner. They are...
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Culture, Relationship
Regarding the product working as promoted, Andor Health has some leadership people who are...
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Relationship
I don't think Andor Health is proactive with their service. It is really when we are asking them for...
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Product
Andor Health has a really good product. Their product is so easy. We will always be doing more with...
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Relationship
Andor struggles with meeting timelines if it is the first time they have completed a project. When...
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Relationship, Product
ThinkAndor has proven to be even better than I thought it would be. Andor Health is knocking it out...
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Product
One thing I like about Andor Health is that they are so nimble. Their product is customizable. I...
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Loyalty, Product
We have different vendors for the services that we do, and one of Andor Health’s best points is...
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Culture, Value
We have bundle pricing with Andor Health, and they do not nitpick us. They don't charge us for every...
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Loyalty, Product
The software and technology that ThinkAndor has are by far the best that we have seen in the market...
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Relationship
Recently, things with Andor Health have gotten a lot better, and we are seeing a lot of good...
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Operations
Unfortunately, the Andor Health project manager that was assigned to us was a little out of their...
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Loyalty, Product
The main reason I started using ThinkAndor was that I needed a platform to tie in my outpatient and...
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Operations
With most companies, we never talk to their senior leaders. However, Andor Health's executives were...
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Product
Andor Health has a really good analytics thing on the back end, and they have been on the path where...
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Relationship
Andor Health has a pretty wide footprint across the country. If they see something they might be...
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Culture, Relationship
The vendor doesn't keep all of their promises, but they are certainly working hard to get there....
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Relationship
Last year, I gave Andor Health a really low satisfaction score on support, but after a lot of...
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Product
We use a remote exam vendor with some of our patients. ThinkAndor has made it so that if we place an...
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Product
We use a certain video platform, but ThinkAndor works over the top of that to give us a pretty...
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Product
ThinkAndor has been able to do certain things, like if it is indicated that a patient speaks Spanish...
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Relationship, Operations
The vendor is engaged, but we usually have to reach out to them. They never reach out to us. We...
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Product, Value
ThinkAndor is a good product. It is easy to use from an end user's perspective, but there is a lot...
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Product, Value
I would not buy ThinkAndor again. There has been a lot of back-and-forth iteration, and we are still...
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Relationship
Andor Health has worked with us and taken our input for how to do certain things in the system. They...
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Relationship
I would tell a peer that when working with any vendor, not just Andor Health specifically, they will...
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Relationship, Operations, Product
We have had some instances where we have had updates, packages, and other things that Andor Health...
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Relationship
Andor Health has been pretty timely in terms of providing support. If a solution goes down or if we...
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Product, Value
We have been pretty in line with all of the outcomes that we have wanted to achieve with ThinkAndor....
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Loyalty, Relationship, Product
ThinkAndor is a nice platform, but the vendor has been able to add in a lot of different use cases....
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Relationship, Value
We have had a great experience with Andor Health. They have responded to challenges that we have...
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Relationship
Andor has great leadership people who are very responsive, nimble, thoughtful, and receptive to...
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Relationship
Andor Health is creative; it is a challenge for a company like Andor Health to integrate their...
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Relationship
Andor Health sometimes takes a little longer on promises than they anticipate. We are working with...
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Loyalty
There is always a concern when we try to replace something. But every time we use ThinkAndor to...
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Product
We are using ThinkAndor for all our virtual visits now because it is much easier to get the...
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Product, Value
ThinkAndor's virtual nursing is actually saving our floor nurses a few hours per shift based on...
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Product, Value
We are doing virtual rounding; more and more teams are doing that. Obviously, that just makes the...
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Product
We had a provider in triage virtually with ThinkAndor. We actually have a physical provider in...
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Value
Andor Health absolutely avoids charging for every little thing. That is one of the best things about...
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Operations
Andor Health's training and implementation depend on what the product is, but a particular person...
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Product
The thing that ThinkAndor does better than any other software that I have seen is integrate with...
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Relationship
The vendor's executive team is very hands on, so their involvement is one of their strengths.
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Culture, Value
Andor Health is fair with their pricing and charging, and we have direct executive input from them.
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Relationship
We haven’t had any issues with Andor Health keeping their promises. It was an innovation project,...
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Relationship
Andor Health is growing really fast, so my concern is that they ensure that they scale appropriately...
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Loyalty, Product
ThinkAndor has been having a neutral impact because we are not using the solution for its intended...
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Loyalty, Value
We are looking for ways to expand ThinkAndor, but we are using carts for virtual care in the...
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Culture, Relationship, Product
Andor Health has been very transparent about their integration capabilities.
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Product
ThinkAndor is very user friendly. The physicians, clinicians, nurses, and MAs are very versed, and...
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Product
We believe ThinkAndor has revolutionized how we provide virtual care. The options that it gives us...
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Product
We do some virtual nursing. Every hospital has experienced the nursing shortage. Focusing on the...
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Product
We are experiencing a delay in patient access with registration and are thinking of using ThinkAndor...
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Loyalty, Product
We use another vendor for standard telehealth stuff, but we have switched a lot of that to Andor...
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Product
Virtual sitting with ThinkAndor is more secure than with in-person sitters. Because of regulations,...
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Product
We are thinking about doing virtual sitting with ThinkAndor in the ED. That is the highest level of...
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Product, Value
When we have ideas that involve any kind of integration of our EHR with Teams or that involve video...
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Product, Value
We are doing virtual triage in the ED to extend the hand of a provider to the triage nurse. Many...
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Product, Value
We are doing remote patient monitoring across our hospital to try and reduce readmissions. Data says...
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Loyalty, Product
We plan to expand our use of virtual care. COVID-19 taught us all that some things could have always...
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Relationship
I wonder sometimes with Andor Health whether we are going to get to the point where we have so many...
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Relationship
Andor Health is so accessible. If I called today about some new ideas, they would be there. I would...
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Relationship, Product
ThinkAndor is superior to any other company I have worked with in this type of space and even in an...
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Product
We utilize ThinkAndor in several areas, including remote patient monitoring. We have patients with...
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Product
ThinkAndor uberizes the relationship between providers and patients, and that is unique to...
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Loyalty
We looked at a lot of the players on the market, but nobody else had a customizable product, so we...
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Relationship
Andor Health follows through on the majority of things they promise, and if they can't, they work...
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Relationship
Andor Health’s support team has been pretty solid. They are very accessible. We can pick up a phone...
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Product
What is pretty cool about ThinkAndor is that it has AI embedded into it, so it drives our virtual...
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Product
The devices are not provided by Andor Health. We acquired them on our own, but nonetheless, they are...
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