ThinkAndor
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship, Product
I am a big fan of Andor Health; they are very cooperative. I don't know whether the vendor is great...
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Product
We have had no issues with ThinkAndor. The product is adopted and being used happily. ThinkAndor is...
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Relationship
Andor Health’s support team is not perfect every time. At times, we have to wait for answers because...
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Product
With ThinkAndor, we can get ADT information and other information about our membership, both in and...
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Value
Andor Health has done more than our fair share of things as a courtesy, so our experience is quite...
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Relationship
We have had a great partnership with Andor Health, and I don’t expect anything to change. The...
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Operations
The training and implementation have been very good since we did the delivery work. Andor Health has...
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Culture, Value
What Andor Health charges for ThinkAndor is very reasonable. If I do find that they have given me a...
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Relationship
We have a routine cadence with Andor Health’s development team and executive team just to talk...
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Relationship, Product
Andor Health is one of the new developing companies that we have worked with. They have actually...
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Product
ThinkAndor is laying on top of another video conferencing platform so that we are able to have a...
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Loyalty, Relationship
There is so much potential with Andor Health, but working with them is so difficult. I don't think...
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Relationship
Andor Health sets deadlines, and then they never meet those deadlines. They scope the work, but they...
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Culture
Andor Health is supposed to be integrating something for us, but they are several months past the...
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Relationship
Sometimes we have to let Andor Health know that an upgrade is coming from the video conference...
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Relationship
We had a lot of problems with Andor Health’s support team. The problem is they don't have a...
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Relationship
We meet with Andor Health frequently and keep on top of all the different use cases we are working...
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Relationship, Product
There are a lot of different pieces of the platform that we use, and Andor Health has been such a...
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Product
ThinkAndor is a platform that can meet a lot of different use cases. Things like the virtual visits...
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Product
Because ThinkAndor is a platform, it is very easy to get lost. It can do so many things, and we...
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Product
ThinkAndor is very key to integration goals for us because we have disparate systems, and Andor...
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Loyalty
We heard about ThinkAndor’s virtual rounding because we were working closely with the vendor, but we...
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Product, Value
The product’s ability to integrate into and launch virtual visits right in our EMR has created a...
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Loyalty, Product
One of the main issues we had was that we had a bunch of different vendors who didn't collaborate...
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Loyalty
A lot of third parties talked the talk, so I did have reservations because I thought that the...
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Culture
We have an enterprise-wide agreement with Andor Health. The vendor's pricing is not only competitive...
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Operations
One thing that I have loved about the implementation process with Andor Health is that the vendor...
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Product
The product has been awesome. Our goal has been to basically have one third-party vendor to rule...
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Relationship, Product
We brought Andor Health a different use case that was outside of the realm of their normal workflow...
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Relationship
Andor Health’s executives are very involved. If I have an issue, I can pick up the phone and reach...
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Value
We are an organization that has been focused on ROI almost to a fault. Andor Health has been able to...
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Loyalty, Product
What I like about ThinkAndor is that it will plug into several of our other products. I can use all...
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Relationship
We have a unique partnership with Andor Health, and they value our relationship a lot. I imagine...
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Loyalty, Relationship
Andor Health is the most visionary vendor in the market right now because they focus on the health...
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Relationship, Product
Andor Health is always thinking about things differently and more innovatively than other vendors....
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Relationship
One of my favorite things is how we work very collaboratively with Andor Health and how they don’t...
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Operations
We don't have Andor Health come on-site to train our folks. We have more of a train-the-trainer...
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Relationship, Product
Nothing is ever perfect, and we have had a few glitches with the Andor Health product. Andor Health...
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