ThinkAndor
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Schafer Jackson
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KLAS Research Director - Schafer Jackson
 
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User Commentary

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Manager

Functionality and Upgrades

ThinkAndor is laying on top of another video conferencing platform so that we are able to have a...

Dec 2022
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Manager

Relationship

There is so much potential with Andor Health, but working with them is so difficult. I don't think...

Dec 2022
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Manager

Service and Support

Andor Health sets deadlines, and then they never meet those deadlines. They scope the work, but they...

Dec 2022
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Manager

Service and Support

Andor Health is supposed to be integrating something for us, but they are several months past the...

Dec 2022
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Manager

Service and Support

Sometimes we have to let Andor Health know that an upgrade is coming from the video conference...

Dec 2022
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Manager

Service and Support

We had a lot of problems with Andor Health’s support team. The problem is they don't have a...

Dec 2022
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CMIO

Relationship

We meet with Andor Health frequently and keep on top of all the different use cases we are working...

Nov 2022
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CMIO

ROI / Cost

There are a lot of different pieces of the platform that we use, and Andor Health has been such a...

Nov 2022
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CMIO

Functionality and Upgrades

ThinkAndor is a platform that can meet a lot of different use cases. Things like the virtual visits...

Nov 2022
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CMIO

Other Observations & Comments

Because ThinkAndor is a platform, it is very easy to get lost. It can do so many things, and we...

Nov 2022
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CMIO

Interfacing and Integration

ThinkAndor is very key to integration goals for us because we have disparate systems, and Andor...

Nov 2022
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Physician

Win/Loss - Why they were selected (by current clients)

We heard about ThinkAndor’s virtual rounding because we were working closely with the vendor, but we...

Sep 2022
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Physician

Interfacing and Integration

The product’s ability to integrate into and launch virtual visits right in our EMR has created a...

Sep 2022
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Physician

Interfacing and Integration

One of the main issues we had was that we had a bunch of different vendors who didn't collaborate...

Sep 2022
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Physician

Future Outlook

A lot of third parties talked the talk, so I did have reservations because I thought that the...

Sep 2022
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Physician

ROI / Cost

We have an enterprise-wide agreement with Andor Health. The vendor's pricing is not only competitive...

Sep 2022
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Physician

Implementation and Training

One thing that I have loved about the implementation process with Andor Health is that the vendor...

Sep 2022
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Physician

ROI / Cost

The product has been awesome. Our goal has been to basically have one third-party vendor to rule...

Sep 2022
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Physician

ROI / Cost

We brought Andor Health a different use case that was outside of the realm of their normal workflow...

Sep 2022
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Physician

Relationship

Andor Health’s executives are very involved. If I have an issue, I can pick up the phone and reach...

Sep 2022
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Physician

ROI / Cost

We are an organization that has been focused on ROI almost to a fault. Andor Health has been able to...

Sep 2022
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Manager

Interfacing and Integration

What I like about ThinkAndor is that it will plug into several of our other products. I can use all...

Jul 2022
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Manager

Relationship

We have a unique partnership with Andor Health, and they value our relationship a lot. I imagine...

Jul 2022
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Manager

Relationship

Andor Health is the most visionary vendor in the market right now because they focus on the health...

Jul 2022
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Manager

Relationship

Andor Health is always thinking about things differently and more innovatively than other vendors....

Jul 2022
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Manager

Relationship

One of my favorite things is how we work very collaboratively with Andor Health and how they don’t...

Jul 2022
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Manager

Implementation and Training

We don't have Andor Health come on-site to train our folks. We have more of a train-the-trainer...

Jul 2022
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Manager

Relationship

Nothing is ever perfect, and we have had a few glitches with the Andor Health product. Andor Health...

Jul 2022
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