ThinkAndor Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Product
There is so much functionality available through ThinkAndor. We aren't leveraging everything yet...
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Product
This isn't really a ThinkAndor issue, but there are so many variables with making a platform work...
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Loyalty
The whole integration with AI is something we are satisfied with. That is the direction that...
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Product, Value
During the pandemic, ThinkAndor really was a superior way to engage with our patients who weren't...
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Relationship
Our relationship with Andor Health has really been more of a partnership, and they have really been...
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Relationship
Andor Health has done a good job of trying to solve integration challenges that we have had, and...
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Relationship, Value
Andor Health's value proposition is very high. We get a lot considering the cost, especially...
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Loyalty, Product
Andor Health's product is very solid. It is well designed. The ambient listening for nursing is...
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Relationship
There are sometimes opportunities in the solution to reduce user interactions that could make things...
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Product
We send Andor Health a file with patient information, and they ingest it and do their automatic...
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Operations
The implementation of the solution was very easy. We would send Andor Health a daily file, and they...
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Product, Value
So far, our experience with ThinkAndor has been very good and positive. The service has been very...
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Relationship, Operations
Training has been very good. How we interact with Andor Health regarding feedback and issues is...
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Product
We use a product within ThinkAndor for automated outbound outreach to patients so that we can...
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Operations
We were early adopters of the solution, and we created our own training team and did a lot on our...
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Loyalty, Product
We are asking for an improved experience for direct-to-consumer video and lower bandwidth tolerance...
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Loyalty, Relationship
I'm very comfortable with the idea that Andor Health will help us do more in the future than we are...
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Relationship
When it comes to customizations, we have a lot of asks, but they might not all be very reasonable....
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Loyalty, Relationship, Product
For a shop like ours that has a lot of telehealth going on and is trying to customize and improve a...
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Product
The outcomes we see with ThinkAndor depend on the program. We are doing a lot of virtual care...
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Loyalty
When we went through our RFP, we had an extensive list of requirements that we wanted in a solution,...
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Relationship
So far, Andor Health has kept all their promises. Some things take longer than we anticipate, but I...
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Relationship, Operations
Andor Health is a great organization. Andor Health is very supportive during the go-live process....
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Value
All the cost of ThinkAndor has been for the infrastructure, and that isn't on Andor Health. The...
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Loyalty, Product
We haven't rolled out ThinkAndor to all of our facilities yet. I can see how easy it is to use...
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Relationship, Product
We have had a couple of problems. We are not perfect. We are all a work in progress, both on our...
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Relationship
Andor Health is all-in on planning with us to make things go well. I think they are proactive. They...
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Culture, Value
Andor Health charges for every little thing. We also have a lot of meetings. We have to discuss...
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Loyalty
I haven’t seen anything about Andor Health being able to integrate peripherals, but that will be...
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Value
We are getting our money's worth with ThinkAndor because we aren't having patient falls. One patient...
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Relationship, Product
With ThinkAndor, there are a few extra clicks for a lot of things. We use multiple monitors. When we...
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Relationship
With Andor Health, we either write an email or open a ticket with a hotline or a customer-facing...
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Operations
Andor Health was really helpful with training. They came out in person to train our team prior to...
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Relationship
Where we have struggled a bit is the customer support team from Andor Health. The vendor has a...
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Relationship
The people I work with from Andor Health are really great. The vendor has been wonderful. The people...
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Relationship, Product
ThinkAndor was fine, but today's version of the product is much better for us than what we went live...
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Loyalty, Product
In general, everything is going well with Andor Health. There have been some growing pains with my...
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Loyalty, Product
Andor Health can do incredibly important things that other vendors can’t. We use Microsoft Teams,...
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Relationship, Operations
Andor Health has ongoing meetings with our organization, including our client success person and our...
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Relationship
Andor Health has a really nice ticketing system. If we have any issues, a tech person will join our...
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Loyalty, Product
Our EHR is completely integrated with ThinkAndor from the provider side. Our providers go to our...
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Relationship
When we have had problems, which are few and far between, Andor Health gets right on the horn with...
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Relationship, Product
Andor Health does a good job of making sure we are upgraded, and they have been able to add other...
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Relationship, Product, Value
We did a survey of our providers, clinical teams, operations folks, and patients to get their...
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Product
From an accessibility standpoint, we want telehealth to be available for all. When we don't have the...
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Loyalty
We are opening new hospitals in the future. So we are definitely going to need the support that...
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Product, Value
Readmission reduction and especially patient experience have been the keys to the success of...
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Relationship
Andor Health has always been really transparent with us, and every time they say they are going to...
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Loyalty, Value
With Andor Health, we started trying to have a better transition of care program because even with...
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Relationship, Value
Andor Health goes above and beyond. They are very involved, and they will get on top of any issues...
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Loyalty
Andor Health has multiple new products coming down the pike, so we are extremely satisfied with the...
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Relationship
Andor Health's support has been good. We haven't had any issues with it. Andor Health's people are responsive....
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Relationship, Product
There have been a couple of times when we haven't caught some of the errors in the system's...
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Value
My guess is that the system's software costs will prevent it from expanding into other areas, but...
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Operations, Product
Our implementation of the system has been really good. I have been pleased with everything. I am...
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Loyalty
We are transitioning some of our services from another vendor over to Andor Health. That includes...
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Relationship
Andor Health keeps their promises with the caveat that sometimes it takes time to really work...
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Operations
I probably wouldn’t partner with Andor Health again because the delivery of the product was very...
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Relationship
Andor Health is just a small company. They are not very big, but the support team that we have tries...
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Relationship
ThinkAndor doesn't currently meet our needs, but Andor Health delivers when we ask them to. It might...
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Product
We have done a lot of integration with Andor Health. We have worked with them on integration with...
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Product
We deployed a ThinkAndor user interface, and it is just really tough for our nurses with larger...
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Value
Andor Health’s solution has gotten a lot better. It feels like it is more hardened, and we have had...
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Product
There have been some new entrants in the market since we started working with ThinkAndor. That can...
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Culture, Value
Andor Health doesn't charge for everything. They are the lowest-cost vendor around. The product...
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Relationship
I have already recommended Andor Health. They are what a vendor should be to a business like ours....
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Relationship
Andor Health is a fantastic partner. Their executives are very involved. We share our outcomes and...
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Loyalty, Product
In terms of quality, ThinkAndor is pretty user-friendly. It is a wonderful product. Once we get the...
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Product
Andor Health’s delivery of new technology is good, not great. We are not a new organization. We have...
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Relationship
In terms of the staff, the support, and everything like that, Andor Health is great. They are very...
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Operations, Product
ThinkAndor has okay user-friendliness with what we use, but providers have to learn to log on or...
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Loyalty
Because we are going to go fully with our EHR vendor, I don’t think we will need ThinkAndor. Andor...
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Loyalty
We are going to end the contract with Andor Health. All of our reasons have to do with the vendor....
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Value
We have not had a problem with Andor Health charging for everything. Andor Health has not delivered,...
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Operations
According to the vendor that provides the sitting services, Andor Health had no implementation...
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Operations
The ThinkAndor equipment arrived loose in the back of a box truck that it had been rolling around...
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Relationship
I wouldn't say that Andor Health is totally unresponsive. However, we had a call about the...
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Relationship, Product
There have been numerous issues with the ThinkAndor carts. One week, the cameras won't work. Another...
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Relationship
Anytime I reach out to Andor Health's executive leadership, they always respond and commit to...
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Relationship
We are disillusioned and unhappy with ThinkAndor. I want Andor Health to be forthright and honest...
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