ThinkAndor Commentary
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Subject Expert
Schafer Jackson
Research Director
Commentary Summary
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User Commentary
Relationship
Andor has great leadership people who are very responsive, nimble, thoughtful, and receptive to...
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Relationship
Andor Health is creative; it is a challenge for a company like Andor Health to integrate their...
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Relationship
Andor Health sometimes takes a little longer on promises than they anticipate. We are working with...
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Loyalty
There is always a concern when we try to replace something. But every time we use ThinkAndor to...
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Product
We are using ThinkAndor for all our virtual visits now because it is much easier to get the...
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Product, Value
ThinkAndor's virtual nursing is actually saving our floor nurses a few hours per shift based on...
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Product, Value
We are doing virtual rounding; more and more teams are doing that. Obviously, that just makes the...
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Product
We had a provider in triage virtually with ThinkAndor. We actually have a physical provider in...
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Value
Andor Health absolutely avoids charging for every little thing. That is one of the best things about...
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Operations
Andor Health's training and implementation depend on what the product is, but a particular person...
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Product
The thing that ThinkAndor does better than any other software that I have seen is integrate with...
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Relationship
The vendor's executive team is very hands on, so their involvement is one of their strengths.
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Culture, Value
Andor Health is fair with their pricing and charging, and we have direct executive input from them.
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Relationship
We haven’t had any issues with Andor Health keeping their promises. It was an innovation project,...
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Relationship
Andor Health is growing really fast, so my concern is that they ensure that they scale appropriately...
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Loyalty, Product
ThinkAndor has been having a neutral impact because we are not using the solution for its intended...
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Loyalty, Value
We are looking for ways to expand ThinkAndor, but we are using carts for virtual care in the...
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Culture, Relationship, Product
Andor Health has been very transparent about their integration capabilities.
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Product
ThinkAndor is very user friendly. The physicians, clinicians, nurses, and MAs are very versed, and...
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Product
We believe ThinkAndor has revolutionized how we provide virtual care. The options that it gives us...
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Product
We do some virtual nursing. Every hospital has experienced the nursing shortage. Focusing on the...
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Product
We are experiencing a delay in patient access with registration and are thinking of using ThinkAndor...
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Loyalty, Product
We use another vendor for standard telehealth stuff, but we have switched a lot of that to Andor...
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Product
Virtual sitting with ThinkAndor is more secure than with in-person sitters. Because of regulations,...
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Product
We are thinking about doing virtual sitting with ThinkAndor in the ED. That is the highest level of...
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Product, Value
When we have ideas that involve any kind of integration of our EHR with Teams or that involve video...
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Product, Value
We are doing virtual triage in the ED to extend the hand of a provider to the triage nurse. Many...
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Product, Value
We are doing remote patient monitoring across our hospital to try and reduce readmissions. Data says...
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Loyalty, Product
We plan to expand our use of virtual care. COVID-19 taught us all that some things could have always...
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Relationship
I wonder sometimes with Andor Health whether we are going to get to the point where we have so many...
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Relationship
Andor Health is so accessible. If I called today about some new ideas, they would be there. I would...
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Relationship, Product
ThinkAndor is superior to any other company I have worked with in this type of space and even in an...
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Product
We utilize ThinkAndor in several areas, including remote patient monitoring. We have patients with...
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Product
ThinkAndor uberizes the relationship between providers and patients, and that is unique to...
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Loyalty
We looked at a lot of the players on the market, but nobody else had a customizable product, so we...
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Relationship
Andor Health follows through on the majority of things they promise, and if they can't, they work...
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Relationship
Andor Health’s support team has been pretty solid. They are very accessible. We can pick up a phone...
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Product
What is pretty cool about ThinkAndor is that it has AI embedded into it, so it drives our virtual...
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Product
The devices are not provided by Andor Health. We acquired them on our own, but nonetheless, they are...
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Relationship
We have a situation, and the vendor has been a partner in experimenting with different things and...
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Relationship
The vendor provides excellent support and an excellent product. They are a true partner rather than...
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Relationship, Product
The main challenge is internal operations at our organization.
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Relationship
ThinkAndor is a huge platform, so users can do a lot of different things on it. However, the vendor...
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Relationship, Operations
Andor Health does a good job of helping with upgrades. Sometimes the testing in their test lab...
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Operations
We would like to see Andor Health offer a little more training. That is an area of opportunity for them....
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Product
Andor Health has some AI in the platform. The AI is evolving, so some of the AI that is there to...
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Value
ThinkAndor is definitely driving tangible outcomes where we are able to remotely perform virtual...
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Loyalty, Relationship
There were some items that Andor Health had to work through when they were purely with Microsoft,...
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Product
The Andor Health solution allows us to use our own equipment and not prioprietary equipment. We are...
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Product
We have recommended the system for organizations that want things out of the box that other...
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Relationship
Andor Health has a lot of potential, but they are very unorganized. They grew really fast, and they...
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Relationship, Product
We are struggling with the system. It is fine out of the box. However, the vendor works with us to...
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Relationship
The thing about ThinkAndor is that it is a huge platform, so users can do a lot of different things...
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Relationship
We have a certain situation, and the vendor has been a partner to us in experimenting with different...
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Relationship, Product
Andor Health implements quite quickly and also works with us and at our pace. We have gotten a lot...
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Operations
The training from the vendor has all been very good, and we have adopted a lot of things. The vendor...
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Loyalty, Relationship
We are totally aligned with the vendor and really buy into their vision. They are with us to fully...
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Product
From the introduction, ThinkAndor has been very seamless. We are using a Bluetooth hub that connects...
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Product, Value
As we have used ThinkAndor, we have seen that we are able to improve our outreach to our consumers....
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Relationship, Product
It would be beneficial for Andor Health to improve their change control process and make sure things...
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Relationship, Product
We love working with Andor Health because they are able to meet a lot of our unique needs. They are...
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Operations, Product
We have encountered some bumps in the road when we have used the platform. Doing our testing before...
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Product, Value
ThinkAndor integrates with our EHR, and the ability to electronically collect information and data...
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Loyalty, Product, Value
We aren't currently using a lot of the vendor's AI, but we have seen how they have integrated AI...
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Relationship
Our account executive who works with us is wonderful and meets with us on a regular basis. They...
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