Telehealth Performance 2022
07 July 22
| Ciera Walker and Schafer Jackson
At the onset of the pandemic, telehealth solutions became critical for healthcare organizations to maintain appointments, offer safe care, and increase patients’ access to care. Now, with many patients still wanting to use telehealth (see recently published report on the patient perspective ), provider organizations are at a crossroads as they evaluate telehealth’s value and long-term use, especially if the US government’s emergency telehealth use policy isn’t renewed past summer 2022. This report examines how well vendors facilitate a quality customer experience and what outcomes customers have achieved, particularly as they have overseen patients’ involvement with the technology (i.e., accommodating patients’ differing devices, connection bandwidths, and levels of digital literacy). Vendors are divided into two groups based on the type of technology they offer: virtual care platforms and video conferencing solutions.
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VP/Other Executive
Product
With integrations, Teladoc Health has a harder problem than another...
VP/Other Executive
Relationship
I couldn't say who Teladoc Health's executives are. Over the last few...
VP/Other Executive
Relationship, Value
Teladoc Health has been really good to partner with. They have been...
VP/Other Executive
Product
There are some problems that come up when patients try to use Virtual...
VP/Other Executive
Operations, Product
Virtual Care Platform is very easy and good to use.
CEO/President
Product
If a peer or friend were going to any telemedicine platform, I would...
CEO/President
Value
When Teladoc Health was InTouch, they were pretty good about avoiding...
CTO
Product
Teladoc Health has some niche use cases that we are doing, but we used...
CTO
Loyalty, Product
One of the things we learned, particularly during COVID-19 when we...
CTO
Loyalty
Virtual Care Platform works, and for the niche place Teladoc Health...