Human Resources and Payroll Comments

 

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/22/2020 6:27:44 PM and Model.EvProductId = 1434

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Analyst/Coordinator

Technology

We use the payroll with API Healthcare, and that is very time consuming. I can spend hours just...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Some of the problems with our implementation could have been our fault because our HR system wasn’t...

Sep 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I know API Healthcare was under the gun during COVID-19. Some new legislation passed, and we had...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

I think API Healthcare's prices are a bit higher than what we were thinking, but our experience has...

Sep 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training from API Healthcare hasn't been outstanding. I guess they throw out notes about...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product quality is better than average. The ease of use is pretty good too. API Healthcare has...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The retirement plan options are a little weak. We had to do quite a bit of work to get to where...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

We can usually get an answer from the support people, though sometimes they don't answer as quickly...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

API Healthcare's executive involvement hasn’t been very good. We never hear from the executives....

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

It takes API Healthcare a while to deliver anything to meet our needs. They charge for every little...

Sep 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The quality of the data that comes out is just poor. We can’t use it. Employees are in the wrong...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor constantly updates us on the payroll changes that happen within the system. It seems like...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We don’t really have much executive involvement. The system does its job, and we don’t really have...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

API Healthcare could develop more with the solution, and their reporting could use some improvement....

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The ease with which we have to void a check to replace could be improved. Our older payroll system...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our administration has looked at another vendor that would complement and work with what API...

Aug 2020
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

The system has an employee information system application that works with the timekeeping system,...

Aug 2020
 Helpful

 or  to see details.

Manager

Relationship

I can't really say how the vendor has supported us during the COVID-19 crisis from a general...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have never found the product to be strong for benefits enrollment. The product is better on the...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I wouldn't buy the solution again for benefits functionality. The system wasn't what I wanted, and I...

Jun 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

Early on, I don't think the vendor did a very good job of keeping their promises. They overpromised...

Jun 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I believe the vendor charges for most things, but others in my organization would know better about...

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The integration isn't great. I don't know what we pay for the system, so it is hard to say whether...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor has an opportunity. A lot of us are outsourcing away from their solution because it isn't...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

As I recall from our go-live, there was a gap in intelligent decision making. There was nowhere to...

Jun 2020
 Helpful

 or  to see details.

CFO

Relationship

API Healthcare doesn't respond to us quickly. They take too long to get back to us when we need...

Apr 2020
 Helpful

 or  to see details.

CFO

Functionality and Upgrades

The system runs well once everything is added and verified. It is simple to run the system and get...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

API Healthcare’s system is a lot further along than another product of theirs that I use, and it has...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can’t load a W-2c correction into the system, and for open enrollment, we can’t display...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The vendor has been fine with upgrades, and I have noticed that since we have made changes...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like that we can see all the information that we need in the payroll system, and it is easy to put...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

API Healthcare could make an easier way of implementing the solution throughout the entire health...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

The vendor has kept all their promises. Their support has been really good.

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

There is some nickel-and-diming, but not more than with any other vendors. I think the vendor is on...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Based on the piece I use, I don't have a problem with the product. But trying to get the new federal...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We have an integration source that goes into API Healthcare's system, and that is good. There are a...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

The system was implemented too quickly for the impact it would have on every organization. We have...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Sales and Contracting

The product doesn't work as promoted. We feel like what the vendor sold us isn't close to what the...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There have to be people from API Healthcare who know employment laws and know what is coming. I feel...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I give the system a pretty low score for driving tangible outcomes. There isn't a lot of...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would love to say that our overall satisfaction with the system will go up over the next year, but...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

API's support is the benchmark to which we compare other vendors' support. API is excellent at...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Centricity Human Resources and Payroll works very well and has met all the regulations that we have...

Nov 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Centricity Human Resources and Payroll integrates well with Centricity Time and Attendance....

Nov 2019
 Helpful

 or  to see details.

Manager

Technology

We have no complaints about the system's ease of use. The technology that API has is superb. Anytime...

Nov 2019
 Helpful

 or  to see details.

Manager

Technology

I would like to see a piece of software that is more progressive in nature. I would like for the...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Right now, we are in our benefits enrollment period, and the system could be more robust for the end...

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

For years, we have been asking for the system to have more of a workflow capability to avoid some...

Nov 2019
 Helpful

 or  to see details.

Manager

Technology

We would like to see somewhat of a telemanagement suite that offers more than just HR, payroll, and...

Nov 2019
 Helpful

 or  to see details.

Manager

Service and Support

The vendor has kept all of their commitments to us. The vendor is proactive and provides us with information....

Nov 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is part of our plans for the next year. If the decision were up to me, I would probably...

Nov 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Some of our executives would like to see their earning statements through the mobile app. I know...

Oct 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

During the GE period, nickel-and-diming was worse. We just received what was considered a small...

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Something that came up was a tax limitation. I would like to see that improve.

Oct 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system works very well and gives us a good audit. We have flexibility and are able to do things.

Oct 2019
 Helpful

 or  to see details.

Director

Service and Support

API Healthcare is supportive. When we have a problem, we are able to get in contact with them. We...

Oct 2019
 Helpful

 or  to see details.

VP/Other Executive

Relationship

API has been through several buyouts, and they get handed off. Things were good when they were their...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

When API was independent, they were very good about not nickel-and-diming. When they were with GE,...

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There has not been any new technology from API in the last few years; there have just been updates....

Aug 2019
 Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

If API could clean up how they charge for service and help calls, that would be helpful.

Aug 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

API's ownership has been a constantly evolving story, but we are looking at the positive side. When...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

One of the biggest changes and advantages that we have seen has been the employee portal. Employees...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We no longer mail out pay stubs or paychecks now that we use API's system. The system automatically...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

With some of the ACA things that have come out, API has been behind and been trying to keep up with...

Jul 2019
 Helpful

 or  to see details.

Director

Service and Support

API's support people do really well. We don't have to wait for anyone to call us back or anything....

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Reporting with the system is not as easy as we would like it to be. We would like to be able to very...

Jul 2019
 Helpful

 or  to see details.

Director

Functionality and Upgrades

API's online enrollment system works beautifully, but it lacks the ability to make things look...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

It has been a bit of a struggle for us to transition to the new SQL platform, but we don't need as...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

symplr says they support legacy versions, and they do, and we appreciate that. The only things...

Jul 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

It has been huge for our employees to be able to see their paychecks online. It was symplr that...

Jul 2019
 Helpful

 or  to see details.

Manager

Service and Support

symplr's support has been pretty good, and they are one of the better vendors that I deal with. The...

Jul 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We like Centricity Human Resources and Payroll. It is a lot better than our previous system was. The...

Jun 2019
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

API Healthcare's customer service is good. We just have to pay for everything. We get charged per...

Jun 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Using effective dates in the system is a struggle, but the issue has gotten better the longer we...

Jun 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

When we got a new accounts payable system, we had to switch department numbers and job classes in...

Jun 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

I don't often have any big issues with the system, but when I do, API Healthcare's customer service...

Jun 2019
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We like that all of Virence Health's systems talk to each other.

Apr 2019
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Things with Virence Health are pretty good, but I wish that the product had better reporting. A lot...

Apr 2019
 Helpful

 or  to see details.

Manager

Win/Loss - Why they were selected (by current clients)

When we switched to Centricity Human Resources and Payroll, our HR department felt that the payroll...

Apr 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If the decision were up to me, I would buy Centricity Human Resources and Payroll again.

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I liked Centricity Human Resources and Payroll’s reports once we figured out how to run them. I like...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I like the way that Centricity Human Resources and Payroll tabulates all the hours. That is helpful...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see improvements in the reports. They are still a little convoluted sometimes, and...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

As far as I can tell, Virence Health keeps all their promises. They seem to fix the right things.

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Centricity Human Resources and Payroll does take some time to figure out.

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

A lot of our managers who submit HR requests get confused by what application they should go into...

Mar 2019
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

The vendor really pushed us to go with their HR product because we already had the scheduling...

Mar 2019