Human Resources and Payroll Comments

 

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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

I don’t hear a lot of complaints from the payroll side about the solution. I think everyone is...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We have never asked for any training from API Healthcare because I think that would be an extra cost....

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We keep the system pretty up to date. Our employees are able to look up all their information around...

Nov 2020
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Analyst/Coordinator

Relationship

We started with API Healthcare several years ago. At the time, the product was called something...

Nov 2020
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Analyst/Coordinator

Service and Support

In talking with our account representative, that person indicated that we were probably going to...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I have received emails about things that we need to do. API Healthcare sends out releases whenever...

Nov 2020
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Manager

Functionality and Upgrades

The system is difficult to use for bigger departments that change a lot. We change our shifts too...

Oct 2020
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Analyst/Coordinator

Implementation and Training

Instead of training, API Healthcare just does release notes. There is not a lot of training, but...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

We used to have issues with effective dating, and that is still a little bit tricky. But that has...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

I have one fix that has been on the list for a while, and we hope it is going to be fixed at some...

Oct 2020
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Analyst/Coordinator

Implementation and Training

Since being acquired by symplr, API Healthcare has done pretty well with communicating and providing...

Sep 2020
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Analyst/Coordinator

Technology

We use the payroll with API Healthcare, and that is very time consuming. I can spend hours just...

Sep 2020
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Analyst/Coordinator

Lessons Learned

Some of the problems with our implementation could have been our fault because our HR system wasn’t...

Sep 2020
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Director

Other Observations & Comments

I know API Healthcare was under the gun during COVID-19. Some new legislation passed, and we had...

Sep 2020
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Director

ROI / Cost (care and feeding)

I think API Healthcare's prices are a bit higher than what we were thinking, but our experience has...

Sep 2020
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Director

Implementation and Training

The training from API Healthcare hasn't been outstanding. I guess they throw out notes about...

Sep 2020
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Director

Functionality and Upgrades

The product quality is better than average. The ease of use is pretty good too. API Healthcare has...

Sep 2020
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Director

Functionality and Upgrades

The retirement plan options are a little weak. We had to do quite a bit of work to get to where...

Sep 2020
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Director

Service and Support

We can usually get an answer from the support people, though sometimes they don't answer as quickly...

Sep 2020
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Director

Relationship

API Healthcare's executive involvement hasn’t been very good. We never hear from the executives....

Sep 2020
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Analyst/Coordinator

Relationship

It takes API Healthcare a while to deliver anything to meet our needs. They charge for every little...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

The quality of the data that comes out is just poor. We can’t use it. Employees are in the wrong...

Sep 2020
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Manager

Functionality and Upgrades

The vendor constantly updates us on the payroll changes that happen within the system. It seems like...

Aug 2020
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Manager

Functionality and Upgrades

We don’t really have much executive involvement. The system does its job, and we don’t really have...

Aug 2020
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Manager

Functionality and Upgrades

API Healthcare could develop more with the solution, and their reporting could use some improvement....

Aug 2020
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Manager

Functionality and Upgrades

The ease with which we have to void a check to replace could be improved. Our older payroll system...

Aug 2020
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Manager

Functionality and Upgrades

Our administration has looked at another vendor that would complement and work with what API...

Aug 2020
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Manager

Win/Loss - Why they were selected (by current clients)

The system has an employee information system application that works with the timekeeping system,...

Aug 2020
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Manager

Relationship

I can't really say how the vendor has supported us during the COVID-19 crisis from a general...

Jun 2020
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Manager

Functionality and Upgrades

I have never found the product to be strong for benefits enrollment. The product is better on the...

Jun 2020
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Manager

Functionality and Upgrades

I wouldn't buy the solution again for benefits functionality. The system wasn't what I wanted, and I...

Jun 2020
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Manager

Sales and Contracting

Early on, I don't think the vendor did a very good job of keeping their promises. They overpromised...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I believe the vendor charges for most things, but others in my organization would know better about...

Jun 2020
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Manager

Interfacing and Integration

The integration isn't great. I don't know what we pay for the system, so it is hard to say whether...

Jun 2020
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Manager

Other Observations & Comments

The vendor has an opportunity. A lot of us are outsourcing away from their solution because it isn't...

Jun 2020
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Manager

Functionality and Upgrades

As I recall from our go-live, there was a gap in intelligent decision making. There was nowhere to...

Jun 2020
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CFO

Relationship

API Healthcare doesn't respond to us quickly. They take too long to get back to us when we need...

Apr 2020
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CFO

Functionality and Upgrades

The system runs well once everything is added and verified. It is simple to run the system and get...

Apr 2020
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Manager

Functionality and Upgrades

API Healthcare’s system is a lot further along than another product of theirs that I use, and it has...

Mar 2020
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Manager

Functionality and Upgrades

We can’t load a W-2c correction into the system, and for open enrollment, we can’t display...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor has been fine with upgrades, and I have noticed that since we have made changes...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I like that we can see all the information that we need in the payroll system, and it is easy to put...

Mar 2020
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Analyst/Coordinator

Implementation and Training

API Healthcare could make an easier way of implementing the solution throughout the entire health...

Mar 2020
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Analyst/Coordinator

Service and Support

The vendor has kept all their promises. Their support has been really good.

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

There is some nickel-and-diming, but not more than with any other vendors. I think the vendor is on...

Mar 2020
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Manager

Functionality and Upgrades

Based on the piece I use, I don't have a problem with the product. But trying to get the new federal...

Mar 2020
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Manager

Interfacing and Integration

We have an integration source that goes into API Healthcare's system, and that is good. There are a...

Mar 2020
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Analyst/Coordinator

Implementation and Training

The system was implemented too quickly for the impact it would have on every organization. We have...

Mar 2020
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Analyst/Coordinator

Sales and Contracting

The product doesn't work as promoted. We feel like what the vendor sold us isn't close to what the...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

There have to be people from API Healthcare who know employment laws and know what is coming. I feel...

Mar 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I give the system a pretty low score for driving tangible outcomes. There isn't a lot of...

Mar 2020
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Analyst/Coordinator

Functionality and Upgrades

I would love to say that our overall satisfaction with the system will go up over the next year, but...

Mar 2020
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