Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Human Resources and Payroll Comments
Filtered view: All

KLAS Research Director - Tanya Egbert
Subject Expert

Tanya Egbert

Research Director

tanya.egbert@klasresearch.com

801-404-5422

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Enterprise Resource Planning (ERP) on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

The tools interface very seamlessly. The only time that we have any real errors is when I have an...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It is hard to get ahold of API Healthcare. I only get reactive support from them. I have had a...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

API Healthcare has a collaboration board that many employees are a part of, and the vendor really...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor stays abreast of all the changes to tax laws, and they are constantly releasing upgrades...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

When we have an issue, API Healthcare jumps in and handles it. We recently reached out about...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My facility expects more from the product in terms of functionality and stops for human error,...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare does a great job with compliance, which is the most important part.

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare's Human Resources and Payroll product is overpriced compared to their other...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We often have to call in for support, so it is hard for API Healthcare to be proactive with our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We don't use the vendor's implementation or upgrade services. We do implementations and upgrades on...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have gone through a number of acquisitions with the product. The GE acquisition was awful and no...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

API Healthcare sets the bar for having the best software support that anyone could possibly ask for....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have a customer portal, and there is a lot of documentation out there. If I don’t understand...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t hear a lot of complaints from the payroll side about the solution. I think everyone is...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have never asked for any training from API Healthcare because I think that would be an extra cost....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We keep the system pretty up to date. Our employees are able to look up all their information around...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We started with API Healthcare several years ago. At the time, the product was called something...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In talking with our account representative, that person indicated that we were probably going to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have received emails about things that we need to do. API Healthcare sends out releases whenever...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is difficult to use for bigger departments that change a lot. We change our shifts too...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Instead of training, API Healthcare just does release notes. There is not a lot of training, but...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We used to have issues with effective dating, and that is still a little bit tricky. But that has...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have one fix that has been on the list for a while, and we hope it is going to be fixed at some...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Since being acquired by symplr, API Healthcare has done pretty well with communicating and providing...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We use the payroll with API Healthcare, and that is very time consuming. I can spend hours just...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Some of the problems with our implementation could have been our fault because our HR system wasn’t...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I know API Healthcare was under the gun during COVID-19. Some new legislation passed, and we had...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I think API Healthcare's prices are a bit higher than what we were thinking, but our experience has...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The training from API Healthcare hasn't been outstanding. I guess they throw out notes about...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The product quality is better than average. The ease of use is pretty good too. API Healthcare has...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The retirement plan options are a little weak. We had to do quite a bit of work to get to where...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We can usually get an answer from the support people, though sometimes they don't answer as quickly...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

API Healthcare's executive involvement hasn’t been very good. We never hear from the executives....

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It takes API Healthcare a while to deliver anything to meet our needs. They charge for every little...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The quality of the data that comes out is just poor. We can’t use it. Employees are in the wrong...

Sep 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor constantly updates us on the payroll changes that happen within the system. It seems like...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don’t really have much executive involvement. The system does its job, and we don’t really have...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare could develop more with the solution, and their reporting could use some improvement....

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease with which we have to void a check to replace could be improved. Our older payroll system...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our administration has looked at another vendor that would complement and work with what API...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system has an employee information system application that works with the timekeeping system,...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I can't really say how the vendor has supported us during the COVID-19 crisis from a general...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have never found the product to be strong for benefits enrollment. The product is better on the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't buy the solution again for benefits functionality. The system wasn't what I wanted, and I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Early on, I don't think the vendor did a very good job of keeping their promises. They overpromised...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I believe the vendor charges for most things, but others in my organization would know better about...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration isn't great. I don't know what we pay for the system, so it is hard to say whether...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has an opportunity. A lot of us are outsourcing away from their solution because it isn't...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

As I recall from our go-live, there was a gap in intelligent decision making. There was nowhere to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

API Healthcare doesn't respond to us quickly. They take too long to get back to us when we need...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

CFO

The system runs well once everything is added and verified. It is simple to run the system and get...

Apr 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

API Healthcare’s system is a lot further along than another product of theirs that I use, and it has...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can’t load a W-2c correction into the system, and for open enrollment, we can’t display...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has been fine with upgrades, and I have noticed that since we have made changes...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like that we can see all the information that we need in the payroll system, and it is easy to put...

Mar 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF