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Human Resources and Payroll Comments
Subject Expert
Commentary Summary
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User Commentary
Analyst/Coordinator
Technology
We use the payroll with API Healthcare, and that is very time consuming. I can spend hours just...
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Analyst/Coordinator
Lessons Learned
Some of the problems with our implementation could have been our fault because our HR system wasn’t...
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Director
Other Observations & Comments
I know API Healthcare was under the gun during COVID-19. Some new legislation passed, and we had...
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Director
ROI / Cost (care and feeding)
I think API Healthcare's prices are a bit higher than what we were thinking, but our experience has...
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Director
Implementation and Training
The training from API Healthcare hasn't been outstanding. I guess they throw out notes about...
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Director
Functionality and Upgrades
The product quality is better than average. The ease of use is pretty good too. API Healthcare has...
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Director
Functionality and Upgrades
The retirement plan options are a little weak. We had to do quite a bit of work to get to where...
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Director
Service and Support
We can usually get an answer from the support people, though sometimes they don't answer as quickly...
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Director
Relationship
API Healthcare's executive involvement hasn’t been very good. We never hear from the executives....
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Analyst/Coordinator
Relationship
It takes API Healthcare a while to deliver anything to meet our needs. They charge for every little...
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Analyst/Coordinator
Functionality and Upgrades
The quality of the data that comes out is just poor. We can’t use it. Employees are in the wrong...
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Manager
Functionality and Upgrades
The vendor constantly updates us on the payroll changes that happen within the system. It seems like...
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Manager
Functionality and Upgrades
We don’t really have much executive involvement. The system does its job, and we don’t really have...
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Manager
Functionality and Upgrades
API Healthcare could develop more with the solution, and their reporting could use some improvement....
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Manager
Functionality and Upgrades
The ease with which we have to void a check to replace could be improved. Our older payroll system...
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Manager
Functionality and Upgrades
Our administration has looked at another vendor that would complement and work with what API...
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Manager
Win/Loss - Why they were selected (by current clients)
The system has an employee information system application that works with the timekeeping system,...
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Manager
Relationship
I can't really say how the vendor has supported us during the COVID-19 crisis from a general...
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Manager
Functionality and Upgrades
I have never found the product to be strong for benefits enrollment. The product is better on the...
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Manager
Functionality and Upgrades
I wouldn't buy the solution again for benefits functionality. The system wasn't what I wanted, and I...
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Manager
Sales and Contracting
Early on, I don't think the vendor did a very good job of keeping their promises. They overpromised...
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Manager
ROI / Cost (care and feeding)
I believe the vendor charges for most things, but others in my organization would know better about...
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Manager
Interfacing and Integration
The integration isn't great. I don't know what we pay for the system, so it is hard to say whether...
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Manager
Other Observations & Comments
The vendor has an opportunity. A lot of us are outsourcing away from their solution because it isn't...
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Manager
Functionality and Upgrades
As I recall from our go-live, there was a gap in intelligent decision making. There was nowhere to...
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CFO
Relationship
API Healthcare doesn't respond to us quickly. They take too long to get back to us when we need...
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CFO
Functionality and Upgrades
The system runs well once everything is added and verified. It is simple to run the system and get...
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Manager
Functionality and Upgrades
API Healthcare’s system is a lot further along than another product of theirs that I use, and it has...
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Manager
Functionality and Upgrades
We can’t load a W-2c correction into the system, and for open enrollment, we can’t display...
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Analyst/Coordinator
Functionality and Upgrades
The vendor has been fine with upgrades, and I have noticed that since we have made changes...
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Analyst/Coordinator
Functionality and Upgrades
I like that we can see all the information that we need in the payroll system, and it is easy to put...
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Analyst/Coordinator
Implementation and Training
API Healthcare could make an easier way of implementing the solution throughout the entire health...
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Analyst/Coordinator
Service and Support
The vendor has kept all their promises. Their support has been really good.
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Analyst/Coordinator
ROI / Cost (care and feeding)
There is some nickel-and-diming, but not more than with any other vendors. I think the vendor is on...
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Manager
Functionality and Upgrades
Based on the piece I use, I don't have a problem with the product. But trying to get the new federal...
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Manager
Interfacing and Integration
We have an integration source that goes into API Healthcare's system, and that is good. There are a...
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Analyst/Coordinator
Implementation and Training
The system was implemented too quickly for the impact it would have on every organization. We have...
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Analyst/Coordinator
Sales and Contracting
The product doesn't work as promoted. We feel like what the vendor sold us isn't close to what the...
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Analyst/Coordinator
Functionality and Upgrades
There have to be people from API Healthcare who know employment laws and know what is coming. I feel...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I give the system a pretty low score for driving tangible outcomes. There isn't a lot of...
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Analyst/Coordinator
Functionality and Upgrades
I would love to say that our overall satisfaction with the system will go up over the next year, but...
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Manager
Service and Support
API's support is the benchmark to which we compare other vendors' support. API is excellent at...
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Manager
Functionality and Upgrades
Centricity Human Resources and Payroll works very well and has met all the regulations that we have...
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Manager
Interfacing and Integration
Centricity Human Resources and Payroll integrates well with Centricity Time and Attendance....
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Manager
Technology
We have no complaints about the system's ease of use. The technology that API has is superb. Anytime...
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Manager
Technology
I would like to see a piece of software that is more progressive in nature. I would like for the...
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Manager
Functionality and Upgrades
Right now, we are in our benefits enrollment period, and the system could be more robust for the end...
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Manager
Functionality and Upgrades
For years, we have been asking for the system to have more of a workflow capability to avoid some...
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Manager
Technology
We would like to see somewhat of a telemanagement suite that offers more than just HR, payroll, and...
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Manager
Service and Support
The vendor has kept all of their commitments to us. The vendor is proactive and provides us with information....
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Manager
Functionality and Upgrades
The system is part of our plans for the next year. If the decision were up to me, I would probably...
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Analyst/Coordinator
Functionality and Upgrades
Some of our executives would like to see their earning statements through the mobile app. I know...
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Analyst/Coordinator
ROI / Cost (care and feeding)
During the GE period, nickel-and-diming was worse. We just received what was considered a small...
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Director
Functionality and Upgrades
Something that came up was a tax limitation. I would like to see that improve.
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Director
Functionality and Upgrades
The system works very well and gives us a good audit. We have flexibility and are able to do things.
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Director
Service and Support
API Healthcare is supportive. When we have a problem, we are able to get in contact with them. We...
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VP/Other Executive
Relationship
API has been through several buyouts, and they get handed off. Things were good when they were their...
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VP/Other Executive
Other Observations & Comments
When API was independent, they were very good about not nickel-and-diming. When they were with GE,...
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VP/Other Executive
Functionality and Upgrades
There has not been any new technology from API in the last few years; there have just been updates....
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VP/Other Executive
Sales and Contracting
If API could clean up how they charge for service and help calls, that would be helpful.
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Analyst/Coordinator
Future Outlook
API's ownership has been a constantly evolving story, but we are looking at the positive side. When...
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Analyst/Coordinator
Functionality and Upgrades
One of the biggest changes and advantages that we have seen has been the employee portal. Employees...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We no longer mail out pay stubs or paychecks now that we use API's system. The system automatically...
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Analyst/Coordinator
Other Observations & Comments
With some of the ACA things that have come out, API has been behind and been trying to keep up with...
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Director
Service and Support
API's support people do really well. We don't have to wait for anyone to call us back or anything....
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Director
Functionality and Upgrades
Reporting with the system is not as easy as we would like it to be. We would like to be able to very...
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Director
Functionality and Upgrades
API's online enrollment system works beautifully, but it lacks the ability to make things look...
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Manager
Functionality and Upgrades
It has been a bit of a struggle for us to transition to the new SQL platform, but we don't need as...
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Manager
Service and Support
symplr says they support legacy versions, and they do, and we appreciate that. The only things...
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Manager
Functionality and Upgrades
It has been huge for our employees to be able to see their paychecks online. It was symplr that...
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Manager
Service and Support
symplr's support has been pretty good, and they are one of the better vendors that I deal with. The...
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Analyst/Coordinator
Functionality and Upgrades
We like Centricity Human Resources and Payroll. It is a lot better than our previous system was. The...
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Analyst/Coordinator
ROI / Cost (care and feeding)
API Healthcare's customer service is good. We just have to pay for everything. We get charged per...
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Analyst/Coordinator
Functionality and Upgrades
Using effective dates in the system is a struggle, but the issue has gotten better the longer we...
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Analyst/Coordinator
Other Observations & Comments
When we got a new accounts payable system, we had to switch department numbers and job classes in...
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Analyst/Coordinator
Service and Support
I don't often have any big issues with the system, but when I do, API Healthcare's customer service...
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Manager
Interfacing and Integration
We like that all of Virence Health's systems talk to each other.
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Manager
Functionality and Upgrades
Things with Virence Health are pretty good, but I wish that the product had better reporting. A lot...
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Manager
Win/Loss - Why they were selected (by current clients)
When we switched to Centricity Human Resources and Payroll, our HR department felt that the payroll...
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Analyst/Coordinator
Functionality and Upgrades
If the decision were up to me, I would buy Centricity Human Resources and Payroll again.
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Analyst/Coordinator
Functionality and Upgrades
I liked Centricity Human Resources and Payroll’s reports once we figured out how to run them. I like...
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Analyst/Coordinator
Functionality and Upgrades
I like the way that Centricity Human Resources and Payroll tabulates all the hours. That is helpful...
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Analyst/Coordinator
Functionality and Upgrades
I would like to see improvements in the reports. They are still a little convoluted sometimes, and...
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Analyst/Coordinator
Relationship
As far as I can tell, Virence Health keeps all their promises. They seem to fix the right things.
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Analyst/Coordinator
Lessons Learned
Centricity Human Resources and Payroll does take some time to figure out.
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Analyst/Coordinator
Functionality and Upgrades
A lot of our managers who submit HR requests get confused by what application they should go into...
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Analyst/Coordinator
Interfacing and Integration
The vendor really pushed us to go with their HR product because we already had the scheduling...
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