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IKS Health Live Scribes Commentary
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Don Seamons
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User Commentary

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VP/Other Executive

Services, Value

With this scribing service, we have had a reduction in overall overtime for nurses, and that is...

Oct 2024
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VP/Other Executive

Relationship

The firm has gone through ownership changes. We haven't noticed a single dip in the service provided...

Oct 2024
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VP/Other Executive

Relationship

The firm rarely has scribe turnover. Sometimes the scribes are ill, but they have an executive...

Oct 2024
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VP/Other Executive

Value

In terms of costs, there is nothing outside the norm that I'm not used to with a technology vendor...

Oct 2024
||
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VP/Other Executive

Relationship

IKS Health's communication is probably the best I have seen out of a technology company. If they...

Oct 2024
||
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VP/Other Executive

Relationship

IKS Health wants to help, and they are there, but they are limited in what they know. I think they...

Oct 2024
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VP/Other Executive

Services

In the beginning, a lot of the work is getting that accuracy and understanding of one another, and...

Oct 2024
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VP/Other Executive

Relationship, Services

With some of the scribes and the way that they do and mix and match things, some things don't really...

Oct 2024
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VP/Other Executive

Loyalty, Relationship

The firm's commitment to being an integral part of the success of our clinic, to retention and...

Oct 2024
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(0)
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VP/Other Executive

Relationship, Operations

I wanted to move faster, and the firm didn't, but they had the right understanding of what it would...

Oct 2024
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VP/Other Executive

Value

We are getting what we paid for. The firm actually offers a whole suite of services to assist the...

Oct 2024
||
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VP/Other Executive

Operations

We went with scribes based in another country, and that was because of cost. But another reason was...

Oct 2024
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VP/Other Executive

Value

Decreasing provider burnout, especially with the newer generation of providers, is huge. Across the...

Oct 2024
||
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VP/Other Executive

Value

We weren't sure if we were going to get a return on our investment with these services; I have dealt...

Oct 2024
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(0)
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VP/Other Executive

Services, Value

Medicaid in our state requires that the note be done in a certain number of business days. While...

Oct 2024
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Physician

Relationship

There was a time when the scribes were very inconsistent, but right now, they are consistent, so I'm...

Oct 2024
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Physician

Relationship, Services

I have had a certain scribe for a while, and that is good because I have consistency. That...

Oct 2024
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CMO

Relationship, Operations

In the last little while, we have gone from AQuity Solutions' domestic scribes to their global...

Oct 2024
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(0)
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CMO

Operations

AQuity Solutions does the training with their scribes, but we have noticed that it isn't always what...

Oct 2024
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CMO

Services, Value

Providers are exponentially happier when they have a good scribe. With AQuity Solutions, I can see...

Oct 2024
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(0)
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CMO

Relationship

AQuity Solutions has several staff members that I meet with regularly who are good. They pay...

Oct 2024
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CMO

Loyalty

There is variation in the quality of AQuity Solutions' scribes. When their scribes are good, they...

Oct 2024
||
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Director

Relationship

The biggest comment that we hear from our physicians is that the service allows them to truly just...

Oct 2024
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Director

Relationship

The firm exceeded in terms of everything that they could control. They went above and beyond to...

Oct 2024
||
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Director

Relationship, Services

We still struggle with scribe turnover. The new scribes take time to train again, and they do well...

Oct 2024
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Director

Services, Value

We are seeing increased chart closures. The providers who have scribes are closing their charts on...

Oct 2024
||
(0)
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Director

Value

When we pay for a live person, we pay more. IKS Health has some technology, but there is always a...

Oct 2024
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(0)
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Director

Value

IKS Health has us in a minimum contract. In the prior iterations of the contract, there was a...

Oct 2024
||
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Director

Value

IKS Health is one of the larger companies and theoretically has experience. But from our...

Oct 2024
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Director

Relationship

The staffing levels and ability to compensate for people calling out or going on vacation have been...

Oct 2024
||
(0)
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Director

Relationship, Value

In the transition from one owner to the next, IKS Health has exponentially increased the price of...

Oct 2024
||
(0)
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Director

Relationship, Services

From a timeliness perspective for documentation time, IKS Health is very helpful. There has been an...

Oct 2024
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Director

Operations, Services

With the inconsistency of the quality of scribes from IKS Health, some of the scribes don't appear...

Oct 2024
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Director

Relationship, Value

The contract with IKS Health is very expensive compared to what it was. The level of service is not...

Oct 2024
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Director

Relationship

Communication with IKS Health isn't always great. I'm supposed to be the contact for everyone with...

Oct 2024
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Director

Value

I know the IKS Health scribes are certainly not getting paid per hour what we are paying. Some of...

Oct 2024
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Director

Relationship, Operations, Services

IKS Health doesn't consistently exceed our expectations. It takes a long time to get a new scribe...

Oct 2024
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(0)
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Director

Relationship, Services

Some of our providers have really complex caseloads. For providers who don't get extra time during...

Oct 2024
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(0)
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Director

Relationship, Services

I have a few providers who have used the asynchronous option, and from a timeliness perspective, we...

Oct 2024
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(0)
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Director

Relationship

IKS Health isn’t doing anything tailored to us. They are providing some staff members who may or may...

Oct 2024
||
(0)
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Director

Services

My providers who have virtual scribes who have worked out well and have stayed for long periods are...

Oct 2024
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(0)
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Director

Services

IKS Health offers an asynchronous option as an alternative to live scribes. The asynchronous feature...

Oct 2024
||
(0)
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Director

Relationship

IKS Health's scribes have truly been wonderful. Providers have been giving us great feedback....

Oct 2024
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(0)
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Director

Services, Value

We have seen positive outcomes on our end with provider feedback using IKS Health's scribes. We had...

Oct 2024
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Director

Operations, Services

We would like IKS Health to improve the timeliness of getting their scribes ramped up. Sometimes it...

Oct 2024
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(0)
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Manager

Loyalty, Relationship

I don't think a lot has changed regarding the product itself. Maybe there are more hiccups along the...

Sep 2024
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(0)
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Manager

Relationship

One of the firm's people was brand new to our account, and everything was screwed up; that was a...

Sep 2024
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(0)
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Manager

Services

As far as documentation accuracy goes, the feedback I hear from our clinicians is that they want...

Sep 2024
||
(0)
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Manager

Relationship

The firm is 100% aware of the scribe turnover issue because this is the number-one issue on our...

Sep 2024
||
(0)
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Manager

Loyalty, Relationship

I would select AQuity Solutions again simply because of the customer service piece of it. So I would...

Sep 2024
||
(0)
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Manager

Loyalty, Services

We are piloting an ambient solution, so I think that is one of the reasons why our wait list isn't...

Sep 2024
||
(0)
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VP/Other Executive

Loyalty

One of the reasons we are moving away from AQuity Solutions is they are not invested in technology....

Jul 2024
||
(0)
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VP/Other Executive

Loyalty

AQuity Solutions is helping us transition our current virtual scribe provider base. We are moving...

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Services

Our offshore resources with AQuity Solutions are either great or awful, and that is because of Epic....

Jul 2024
||
(0)
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VP/Other Executive

Relationship, Value

AQuity Solutions could charge us less money, but I meet with them regularly, and they are very responsive....

Jul 2024
||
(0)
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Director

Services, Value

We have seen decreased rehospitalizations from using AQuity Solutions. The goal is to decrease our...

Apr 2024
||
(0)
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Director

Relationship, Services

I don't utilize AQuity Solutions' scribes as much as I probably should, but they do all the legwork...

Apr 2024
||
(0)
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Director

Relationship

I have only ever had to work with one person at AQuity Solutions, so I have never had to escalate...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

For the most part, we haven't onboarded any new providers, and the technical issues are far and few...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Services

We have had some turnover with the scribes, particularly domestic scribes. AQuity Solutions has...

Apr 2024
||
(0)
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Analyst/Coordinator

Services

While the scribe helps with burnout, there is still a whole lot of work because the scribe cannot...

Apr 2024
||
(0)
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Analyst/Coordinator

Services

The provider still does some documentation because the scribe doesn't do 100% of the documentation...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship

Our providers enjoy AQuity Solutions' service. We were initially going to discontinue the service...

Apr 2024
||
(0)
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Analyst/Coordinator

Services

The previous program that AQuity Solutions used was unstable, and I don't know whether that is why...

Apr 2024
||
(0)
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Director

Relationship

There isn't really much that AQuity Solutions can control on the strategic ability side. They...

Mar 2024
||
(0)
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Director

Relationship, Services

In using AQuity Solutions’ scribe service, our experience has been mixed in that we have gone...

Mar 2024
||
(0)
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Director

Loyalty

We aren't going to use Real-Time Virtual Scribes for the long term in the future because of the new...

Mar 2024
||
(0)
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Director

Relationship

Executive involvement at AQuity Solutions is high. When I was renegotiating the contract, AQuity...

Mar 2024
||
(0)
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Director

Services, Value

I ask our providers all the time how well Real-Time Virtual Scribes is doing, and they frequently...

Mar 2024
||
(0)
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Director

Relationship, Services

Some of our physicians have been using global scribes for a long time, and they love them, so the...

Mar 2024
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(0)
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Director

Services, Value

Regarding clinician burnout, Real-Time Virtual Scribes has dramatically changed one physician’s life...

Mar 2024
||
(0)
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Director

Value

AQuity Solutions charges a very fair rate, and we know up front what we are paying. We know how many...

Mar 2024
||
(0)
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CEO/President

Relationship, Services

With the language barrier with AQuity Solutions’ scribes being in India, there are a lot of reverse...

Jan 2024
||
(0)
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CEO/President

Relationship, Value

AQuity Solutions does a good job. And everything we have asked that they can do, they have found a...

Jan 2024
||
(0)
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CEO/President

Loyalty, Relationship, Operations

I have recommended AQuity Solutions’ Real-Time Virtual Scribes before. I would be highly likely to...

Jan 2024
||
(0)
 Thank you  Helpful

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CEO/President

Relationship, Services

AQuity Solutions may want to look at tailoring their marketing to helping older physician providers....

Jan 2024
||
(0)
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Director

Operations, Services

Generally, the scribe service is good. Our biggest challenge is with the scribe assignment. We...

Jan 2024
||
(0)
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Director

Relationship, Value

AQuity Solutions has been a good partner to work with from a contracting standpoint. They are a good...

Jan 2024
||
(0)
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CMO

Services, Value

Most days, I no longer have the anxiety of documentation once I leave the office because the scribes...

Dec 2023
||
(0)
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CMO

Operations

The quality of the scribes varies quite a bit, and I don't know whether that is with AQuity...

Dec 2023
||
(0)
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CMO

Relationship

We had a consistent representative from AQuity Solutions for a while, but the firm changed all our...

Dec 2023
||
(0)
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Physician

Relationship, Services

I am happy with AQuity Solutions. The documentation happens faster than I expected, and we have a...

Nov 2023
||
(0)
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Physician

Services

When there are scribes who fill in for our normal scribes, they are sometimes dreadful. My...

Nov 2023
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(0)
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Physician

Value

The firm’s greatest strength is keeping me paying attention to patients instead of struggling with...

Nov 2023
||
(0)
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Physician

Services

I had a technical difficulty with the app. It wouldn't let me sign in. I had two phone numbers to...

Nov 2023
||
(0)
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Physician

Relationship, Services

The scribe makes all the difference. I have had some who are not terribly accurate. The one I have...

Nov 2023
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