Real-Time Virtual Scribes Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Services, Value

We have seen decreased rehospitalizations from using AQuity Solutions. The goal is to decrease our...

Apr 2024
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Director

Relationship, Services

I don't utilize AQuity Solutions' scribes as much as I probably should, but they do all the legwork...

Apr 2024
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Director

Relationship

I have only ever had to work with one person at AQuity Solutions, so I have never had to escalate...

Apr 2024
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Analyst/Coordinator

Relationship

For the most part, we haven't onboarded any new providers, and the technical issues are far and few...

Apr 2024
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Analyst/Coordinator

Relationship, Services

We have had some turnover with the scribes, particularly domestic scribes. AQuity Solutions has...

Apr 2024
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Analyst/Coordinator

Services

While the scribe helps with burnout, there is still a whole lot of work because the scribe cannot...

Apr 2024
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Analyst/Coordinator

Services

The provider still does some documentation because the scribe doesn't do 100% of the documentation...

Apr 2024
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Analyst/Coordinator

Relationship

Our providers enjoy AQuity Solutions' service. We were initially going to discontinue the service...

Apr 2024
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Analyst/Coordinator

Services

The previous program that AQuity Solutions used was unstable, and I don't know whether that is why...

Apr 2024
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Director

Relationship

There isn't really much that AQuity Solutions can control on the strategic ability side. They...

Mar 2024
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Director

Relationship, Services

In using AQuity Solutions’ scribe service, our experience has been mixed in that we have gone...

Mar 2024
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Director

Loyalty

We aren't going to use Real-Time Virtual Scribes for the long term in the future because of the new...

Mar 2024
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Director

Relationship

Executive involvement at AQuity Solutions is high. When I was renegotiating the contract, AQuity...

Mar 2024
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Director

Services, Value

I ask our providers all the time how well Real-Time Virtual Scribes is doing, and they frequently...

Mar 2024
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Director

Relationship, Services

Some of our physicians have been using global scribes for a long time, and they love them, so the...

Mar 2024
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Director

Services, Value

Regarding clinician burnout, Real-Time Virtual Scribes has dramatically changed one physician’s life...

Mar 2024
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Director

Value

AQuity Solutions charges a very fair rate, and we know up front what we are paying. We know how many...

Mar 2024
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CEO/President

Relationship, Services

With the language barrier with AQuity Solutions’ scribes being in India, there are a lot of reverse...

Jan 2024
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CEO/President

Relationship, Value

AQuity Solutions does a good job. And everything we have asked that they can do, they have found a...

Jan 2024
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CEO/President

Loyalty, Relationship, Operations

I have recommended AQuity Solutions’ Real-Time Virtual Scribes before. I would be highly likely to...

Jan 2024
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CEO/President

Relationship, Services

AQuity Solutions may want to look at tailoring their marketing to helping older physician providers....

Jan 2024
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Director

Operations, Services

Generally, the scribe service is good. Our biggest challenge is with the scribe assignment. We...

Jan 2024
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Director

Relationship, Value

AQuity Solutions has been a good partner to work with from a contracting standpoint. They are a good...

Jan 2024
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CMO

Services, Services, Value, Value

Most days, I no longer have the anxiety of documentation once I leave the office because the scribes...

Dec 2023
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CMO

Operations, Operations

The quality of the scribes varies quite a bit, and I don't know whether that is with AQuity...

Dec 2023
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CMO

Relationship, Relationship

We had a consistent representative from AQuity Solutions for a while, but the firm changed all our...

Dec 2023
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Physician

Relationship, Relationship, Services, Services

I am happy with AQuity Solutions. The documentation happens faster than I expected, and we have a...

Nov 2023
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Physician

Services, Services

When there are scribes who fill in for our normal scribes, they are sometimes dreadful. My...

Nov 2023
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Physician

Value, Value, Value

The firm’s greatest strength is keeping me paying attention to patients instead of struggling with...

Nov 2023
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Physician

Services, Services

I had a technical difficulty with the app. It wouldn't let me sign in. I had two phone numbers to...

Nov 2023
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Physician

Relationship, Relationship, Relationship, Services, Services, Services

The scribe makes all the difference. I have had some who are not terribly accurate. The one I have...

Nov 2023
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Director

Relationship, Relationship

We have a regular call with AQuity Solutions' leaders where they want to know about our strategies,...

Oct 2023
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Director

Relationship, Relationship, Services, Services

AQuity Solutions knows that a lot of our physicians struggle with coding, and the firm is trying to...

Oct 2023
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Director

Relationship, Relationship

AQuity Solutions is very receptive to feedback and open to supporting our organization in any capacity....

Oct 2023
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Director

Relationship, Relationship, Services, Services

AQuity Solutions’ technology is not quite where we need it to be. The firm is trying to get it...

Oct 2023
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VP/Other Executive

Services, Services, Value, Value

It is still early to know the outcomes, but the main thing we have seen so far is decreased...

Oct 2023
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VP/Other Executive

Relationship, Relationship, Operations, Operations, Value

Working with AQuity Solutions has been pretty smooth. The implementation was a little slow, but when...

Oct 2023
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VP/Other Executive

Relationship, Services

The firm has converted from using some domestic scribes to using global scribes to keep the scribes...

Oct 2023
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VP/Other Executive

Relationship

The firm is pretty responsive to emails and concerns. When we bring anything up, they come up with...

Oct 2023
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VP/Other Executive

Relationship

The firm takes my feedback very seriously. I didn't have a lot of the detailed, granular-level...

Oct 2023
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Physician

Operations

AQuity Solutions could provide more robust training for backup scribes when there is an emergency....

Oct 2023
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Physician

Relationship, Services, Value

AQuity Solutions provides a good service for me. I didn't have a great experience with my first...

Oct 2023
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Physician

Services, Value

The biggest strength of using AQuity Solutions' virtual scribes is that the scribes really decrease...

Oct 2023
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Physician

Relationship, Services

We have had some problems with the firm's infrastructure where our scribe will lose internet...

Oct 2023
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Physician

Value

AQuity Solutions has monthly and hourly rates, so I have a sense of what to expect. I wish there...

Oct 2023
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Manager

Relationship, Relationship, Value, Value

With AQuity Solutions' services, we have decreased physician burnout and increased visit numbers in...

Oct 2023
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Manager

Operations

The only thing I would want the firm to change would be the turnaround time for onboarding a new...

Oct 2023
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Physician

Relationship, Services

I have been working with my current scribe for a while, and they have been a great fit. The scribe...

Oct 2023
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Manager

Relationship, Relationship, Relationship

The firm is responsive. We are constantly adjusting workflows and communications. If we do have an...

Sep 2023
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Manager

Operations, Operations, Services, Services

AQuity Solutions is struggling with turnover. Our providers were used to working with certain...

Sep 2023
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Manager

Services, Services, Services

The providers that have had long-term scribes either love the scribes or hate them. The providers...

Sep 2023
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Manager

Value, Value, Value

Considering the cost and the feedback we hear from our providers, I wouldn’t buy this service again...

Sep 2023
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Manager

Value, Value, Value

When we were negotiating a contract with the firm, the firm wanted to charge us for something on our...

Sep 2023
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Manager

Relationship, Relationship, Relationship

It feels like having the service is a struggle. If I'm paying somebody for a service, I want it to...

Sep 2023
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Physician

Relationship, Services

When we are going through a transition of AQuity Solutions' scribes, their impact on our...

Sep 2023
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Physician

Relationship

When there is a situation where the scribe either quits or needs to be replaced or subbed out for...

Sep 2023
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Physician

Services, Services, Value, Value

When I signed up, AQuity Solutions told me the environment was supposed to be quiet and controlled,...

Sep 2023
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Physician

Value, Value

AQuity Solutions charges me a lot per month, and I get bad service. I feel nickel-and-dimed. I don't...

Sep 2023
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Physician

Relationship, Relationship

I would give a forewarning to any potential physician customers of AQuity Solutions that the firm...

Sep 2023
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Physician

Relationship, Relationship

AQuity Solutions used to be phenomenal. I had no complaints. I would brag to everyone that I had a...

Sep 2023
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Physician

Loyalty, Loyalty

When our scribe gave notice that they would be out for a time, the company failed to find me a live...

Sep 2023
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Manager

Relationship, Relationship

The service from AQuity Solutions goes in waves, and the scribes are not consistent. When AQuity...

Sep 2023
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Manager

Relationship, Relationship

When AQuity Solutions hires and is on the ball, they perform and execute everything very well....

Sep 2023
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Manager

Relationship, Relationship, Services, Services

Communication with AQuity Solutions has been very good, and that is the key. We aren't working in an...

Sep 2023
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Manager

Value, Value

We are extremely satisfied with the pricing AQuity Solutions offers, and their hourly rate is fair....

Sep 2023
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Manager

Operations, Operations

The one thing that I would like to give AQuity Solutions feedback on is just the training of the...

Sep 2023
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Manager

Services, Services

The scribes work closely with doctors to relieve some tension and stress in the office in general....

Sep 2023
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Manager

Relationship, Relationship, Services, Services

The biggest strength is that AQuity Solutions' service allows the provider to actually be a provider...

Sep 2023
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Manager

Operations, Services

In general, the turnaround time is tough, but that might not be able to improve because we are all...

Sep 2023
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Manager

Services, Services, Value, Value

I don't know whether I have seen decreased physician burnout because there is still a lot of other...

Sep 2023
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Manager

Loyalty, Services, Services

I would buy the service again. I would actually encourage more real-time scribes, like synchronous...

Sep 2023
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Physician

Services

Sometimes we have scribes who know what they are doing, and sometimes, there are scribes who don't...

Sep 2023
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Physician

Operations, Operations

AQuity Solutions should make sure when they hire people that they train for a while before telling...

Sep 2023
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Physician

Services, Services, Value, Value

AQuity Solutions' services have improved physician burnout because some days I have many patients to...

Sep 2023
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Physician

Operations, Operations

The promise from AQuity Solutions was high, but the delivery was low. AQuity Solutions was...

Aug 2023
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Physician

Operations, Operations

I tried using real-time virtual scribes along with other people at my organization. After a pretty...

Aug 2023
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Physician

Services, Value

Out of all of us who used the real-time virtual scribes at my organization, only one person...

Aug 2023
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Physician

Relationship, Relationship

The consultants at AQuity Solutions were consistently good but not great, but they were helpful and...

Aug 2023
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Physician

Relationship, Relationship, Services, Services, Services

I am picky, and I read over my entire note and make corrections, and the process varies from note to...

Jul 2023
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Physician

Relationship, Relationship, Services

The scribes from AQuity Solutions are very lovely people, and they do their best. But in the...

Jul 2023
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Physician

Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value

If a scribe is absent, the firm provides another one. It takes me less time to do charts, so I have...

Jul 2023
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Physician

Operations, Operations, Operations, Services, Services, Services

One challenge for the scribes is that they are not trained as physicians. Sometimes they don't know...

Jul 2023
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Physician

Services, Services, Services, Value, Value, Value

Real-Time Virtual Scribes frees up my time so I am able to focus on patient care questions instead...

Jun 2023
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