Real-Time Virtual Scribes Commentary
Filtered view: All
Subject Expert
Mac Boyter
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
For the most part, we haven't onboarded any new providers, and the technical issues are far and few...
Login or Create an Account to see details.
Relationship, Services
We have had some turnover with the scribes, particularly domestic scribes. AQuity Solutions has...
Login or Create an Account to see details.
Services
While the scribe helps with burnout, there is still a whole lot of work because the scribe cannot...
Login or Create an Account to see details.
Services
The provider still does some documentation because the scribe doesn't do 100% of the documentation...
Login or Create an Account to see details.
Relationship
Our providers enjoy AQuity Solutions' service. We were initially going to discontinue the service...
Login or Create an Account to see details.
Services
The previous program that AQuity Solutions used was unstable, and I don't know whether that is why...
Login or Create an Account to see details.
Relationship
There isn't really much that AQuity Solutions can control on the strategic ability side. They...
Login or Create an Account to see details.
Relationship, Services
In using AQuity Solutions’ scribe service, our experience has been mixed in that we have gone...
Login or Create an Account to see details.
Loyalty
We aren't going to use Real-Time Virtual Scribes for the long term in the future because of the new...
Login or Create an Account to see details.
Relationship
Executive involvement at AQuity Solutions is high. When I was renegotiating the contract, AQuity...
Login or Create an Account to see details.
Services, Value
I ask our providers all the time how well Real-Time Virtual Scribes is doing, and they frequently...
Login or Create an Account to see details.
Relationship, Services
Some of our physicians have been using global scribes for a long time, and they love them, so the...
Login or Create an Account to see details.
Services, Value
Regarding clinician burnout, Real-Time Virtual Scribes has dramatically changed one physician’s life...
Login or Create an Account to see details.
Value
AQuity Solutions charges a very fair rate, and we know up front what we are paying. We know how many...
Login or Create an Account to see details.
Relationship, Services
With the language barrier with AQuity Solutions’ scribes being in India, there are a lot of reverse...
Login or Create an Account to see details.
Relationship, Value
AQuity Solutions does a good job. And everything we have asked that they can do, they have found a...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
I have recommended AQuity Solutions’ Real-Time Virtual Scribes before. I would be highly likely to...
Login or Create an Account to see details.
Relationship, Services
AQuity Solutions may want to look at tailoring their marketing to helping older physician providers....
Login or Create an Account to see details.
Operations, Services
Generally, the scribe service is good. Our biggest challenge is with the scribe assignment. We...
Login or Create an Account to see details.
Relationship, Value
AQuity Solutions has been a good partner to work with from a contracting standpoint. They are a good...
Login or Create an Account to see details.
Services, Services, Value, Value
Most days, I no longer have the anxiety of documentation once I leave the office because the scribes...
Login or Create an Account to see details.
Operations, Operations
The quality of the scribes varies quite a bit, and I don't know whether that is with AQuity...
Login or Create an Account to see details.
Relationship, Relationship
We had a consistent representative from AQuity Solutions for a while, but the firm changed all our...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
I am happy with AQuity Solutions. The documentation happens faster than I expected, and we have a...
Login or Create an Account to see details.
Services, Services
When there are scribes who fill in for our normal scribes, they are sometimes dreadful. My...
Login or Create an Account to see details.
Value, Value, Value
The firm’s greatest strength is keeping me paying attention to patients instead of struggling with...
Login or Create an Account to see details.
Services, Services
I had a technical difficulty with the app. It wouldn't let me sign in. I had two phone numbers to...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
The scribe makes all the difference. I have had some who are not terribly accurate. The one I have...
Login or Create an Account to see details.
Relationship, Relationship
We have a regular call with AQuity Solutions' leaders where they want to know about our strategies,...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
AQuity Solutions knows that a lot of our physicians struggle with coding, and the firm is trying to...
Login or Create an Account to see details.
Relationship, Relationship
AQuity Solutions is very receptive to feedback and open to supporting our organization in any capacity....
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
AQuity Solutions’ technology is not quite where we need it to be. The firm is trying to get it...
Login or Create an Account to see details.
Services, Services, Value, Value
It is still early to know the outcomes, but the main thing we have seen so far is decreased...
Login or Create an Account to see details.
Relationship, Relationship, Operations, Operations, Value
Working with AQuity Solutions has been pretty smooth. The implementation was a little slow, but when...
Login or Create an Account to see details.
Relationship, Services
The firm has converted from using some domestic scribes to using global scribes to keep the scribes...
Login or Create an Account to see details.
Relationship
The firm is pretty responsive to emails and concerns. When we bring anything up, they come up with...
Login or Create an Account to see details.
Relationship
The firm takes my feedback very seriously. I didn't have a lot of the detailed, granular-level...
Login or Create an Account to see details.
Operations
AQuity Solutions could provide more robust training for backup scribes when there is an emergency....
Login or Create an Account to see details.
Relationship, Services, Value
AQuity Solutions provides a good service for me. I didn't have a great experience with my first...
Login or Create an Account to see details.
Services, Value
The biggest strength of using AQuity Solutions' virtual scribes is that the scribes really decrease...
Login or Create an Account to see details.
Relationship, Services
We have had some problems with the firm's infrastructure where our scribe will lose internet...
Login or Create an Account to see details.
Value
AQuity Solutions has monthly and hourly rates, so I have a sense of what to expect. I wish there...
Login or Create an Account to see details.
Relationship, Relationship, Value, Value
With AQuity Solutions' services, we have decreased physician burnout and increased visit numbers in...
Login or Create an Account to see details.
Operations
The only thing I would want the firm to change would be the turnaround time for onboarding a new...
Login or Create an Account to see details.
Relationship, Services
I have been working with my current scribe for a while, and they have been a great fit. The scribe...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The firm is responsive. We are constantly adjusting workflows and communications. If we do have an...
Login or Create an Account to see details.
Operations, Operations, Services, Services
AQuity Solutions is struggling with turnover. Our providers were used to working with certain...
Login or Create an Account to see details.
Services, Services, Services
The providers that have had long-term scribes either love the scribes or hate them. The providers...
Login or Create an Account to see details.
Value, Value, Value
Considering the cost and the feedback we hear from our providers, I wouldn’t buy this service again...
Login or Create an Account to see details.
Value, Value, Value
When we were negotiating a contract with the firm, the firm wanted to charge us for something on our...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
It feels like having the service is a struggle. If I'm paying somebody for a service, I want it to...
Login or Create an Account to see details.
Relationship, Services
When we are going through a transition of AQuity Solutions' scribes, their impact on our...
Login or Create an Account to see details.
Relationship
When there is a situation where the scribe either quits or needs to be replaced or subbed out for...
Login or Create an Account to see details.
Services, Services, Value, Value
When I signed up, AQuity Solutions told me the environment was supposed to be quiet and controlled,...
Login or Create an Account to see details.
Value, Value
AQuity Solutions charges me a lot per month, and I get bad service. I feel nickel-and-dimed. I don't...
Login or Create an Account to see details.
Relationship, Relationship
I would give a forewarning to any potential physician customers of AQuity Solutions that the firm...
Login or Create an Account to see details.
Relationship, Relationship
AQuity Solutions used to be phenomenal. I had no complaints. I would brag to everyone that I had a...
Login or Create an Account to see details.
Loyalty, Loyalty
When our scribe gave notice that they would be out for a time, the company failed to find me a live...
Login or Create an Account to see details.
Relationship, Relationship
The service from AQuity Solutions goes in waves, and the scribes are not consistent. When AQuity...
Login or Create an Account to see details.
Relationship, Relationship
When AQuity Solutions hires and is on the ball, they perform and execute everything very well....
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
Communication with AQuity Solutions has been very good, and that is the key. We aren't working in an...
Login or Create an Account to see details.
Value, Value
We are extremely satisfied with the pricing AQuity Solutions offers, and their hourly rate is fair....
Login or Create an Account to see details.
Operations, Operations
The one thing that I would like to give AQuity Solutions feedback on is just the training of the...
Login or Create an Account to see details.
Services, Services
The scribes work closely with doctors to relieve some tension and stress in the office in general....
Login or Create an Account to see details.
Relationship, Relationship, Services, Services
The biggest strength is that AQuity Solutions' service allows the provider to actually be a provider...
Login or Create an Account to see details.
Operations, Services
In general, the turnaround time is tough, but that might not be able to improve because we are all...
Login or Create an Account to see details.
Services, Services, Value, Value
I don't know whether I have seen decreased physician burnout because there is still a lot of other...
Login or Create an Account to see details.
Loyalty, Services, Services
I would buy the service again. I would actually encourage more real-time scribes, like synchronous...
Login or Create an Account to see details.
Services
Sometimes we have scribes who know what they are doing, and sometimes, there are scribes who don't...
Login or Create an Account to see details.
Operations, Operations
AQuity Solutions should make sure when they hire people that they train for a while before telling...
Login or Create an Account to see details.
Services, Services, Value, Value
AQuity Solutions' services have improved physician burnout because some days I have many patients to...
Login or Create an Account to see details.
Operations, Operations
The promise from AQuity Solutions was high, but the delivery was low. AQuity Solutions was...
Login or Create an Account to see details.
Operations, Operations
I tried using real-time virtual scribes along with other people at my organization. After a pretty...
Login or Create an Account to see details.
Services, Value
Out of all of us who used the real-time virtual scribes at my organization, only one person...
Login or Create an Account to see details.
Relationship, Relationship
The consultants at AQuity Solutions were consistently good but not great, but they were helpful and...
Login or Create an Account to see details.
Relationship, Relationship, Services, Services, Services
I am picky, and I read over my entire note and make corrections, and the process varies from note to...
Login or Create an Account to see details.
Relationship, Relationship, Services
The scribes from AQuity Solutions are very lovely people, and they do their best. But in the...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
If a scribe is absent, the firm provides another one. It takes me less time to do charts, so I have...
Login or Create an Account to see details.
Operations, Operations, Operations, Services, Services, Services
One challenge for the scribes is that they are not trained as physicians. Sometimes they don't know...
Login or Create an Account to see details.
Services, Services, Services, Value, Value, Value
Real-Time Virtual Scribes frees up my time so I am able to focus on patient care questions instead...
Login or Create an Account to see details.
Services, Services, Services
AQuity Solutions' impact on documentation time depends on the ability of the scribe. There is a lot...
Login or Create an Account to see details.
Services, Services, Services
The challenge is that the scribes are folks looking to earn a bit while they are waiting for things....
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Value, Value, Value
The service decreases the time that physicians are in the EMR. For some, closure happens on the same...
Login or Create an Account to see details.
Services, Services, Services
I would like the scribes to try to finish faster because I have to wait overnight. When I am done in...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The firm is strategic. They quickly knew that they were going to have to switch from a domestic...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services, Services
Providers usually end up developing a relationship with their scribe, and that eventually improves...
Login or Create an Account to see details.
Value, Value, Value
The firm tries to charge us for every little thing, but we fight them. I don't know how they could...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
The firm is always willing to work with us if there is a problem. They work with us as best they can...
Login or Create an Account to see details.
Relationship, Relationship, Relationship, Services, Services
If the scribes are not quality scribes, they don't stick around. If a scribe isn't doing a good job,...
Login or Create an Account to see details.
Loyalty, Loyalty, Loyalty
AQuity Solutions documents for our providers. We measured some metrics and did some analytics on the...
Login or Create an Account to see details.
Services, Services, Services
There are documentation errors from the scribes. There are coding errors, and the compliance...
Login or Create an Account to see details.
Relationship, Relationship, Relationship
We recommend AQuity Solutions' services frequently. A new client or health system must advocate for...
Login or Create an Account to see details.
​
Featured Reports
Preferences