Real-Time Virtual Scribes
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

ROI and Cost

AQuity Solutions has changed hands a couple of times in terms of ownership and who is managing...

Nov 2022
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Director

Relationship

The communication with our team from the firm is worse since AQuity Solutions was rebranded from...

Nov 2022
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Director

People and Knowledge

We have seen some variability in documentation accuracy over the last couple of years, particularly...

Nov 2022
||
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Director

Project Results

A high percentage of our providers use AQuity Solutions scribes, and the service has been very...

Nov 2022
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Manager

Project Results

We have seen an increase in productivity using AQuity Solutions. Our providers are able to add a few...

Nov 2022
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Manager

Tools and Methodology

We sometimes go through waves when it comes to staffing the scribes. Sometimes the scribes come on...

Nov 2022
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Manager

Relationship

We have had some really big pain points with AQuity Solutions’ software, and it really goes back to...

Nov 2022
||
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Manager

Relationship

When we first came on to AQuity Solutions, we had a lot of interaction with our representative, and...

Nov 2022
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Manager

People and Knowledge

In the beginning, there was a lot of back-and-forth between our providers and AQuity Solutions...

Nov 2022
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Physician

Project Results

I used to spend so much time charting. AQuity Solutions has helped the process to be completely...

Nov 2022
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Physician

Tools and Methodology

The fact that we have an actual person that is there listening, transcribing, and working with us is...

Nov 2022
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Physician

Other Observations

The only problem that I have had is my scribe has had computer problems, and I have a hard time...

Nov 2022
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Physician

Relationship

I had a scribe at one point that was not picking up on things. They weren’t able to grasp concepts....

Nov 2022
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Director

People and Knowledge

One of AQuity Solutions' strengths is the team of people I am working with currently. They are...

Nov 2022
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Director

ROI and Cost

I would like to see a little more flexibility in the firm's pricing or hourly rates. AQuity...

Nov 2022
||
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CMIO

ROI and Cost

We went to AQuity Solutions organizationally, and that made a significant difference in our quality...

Nov 2022
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CMIO

Win/Loss - Why they were selected (by current clients)

We went with AQuity Solutions because they had the best real-time scribe service for organizations...

Nov 2022
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CMIO

People and Knowledge

One of the firm's biggest strengths is my individual scribe. That person is awesome, always on time,...

Nov 2022
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CMIO

Tools and Methodology

The median that AQuity Solutions uses for us to be live on together is suspect at best. The median...

Nov 2022
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Director

Project Results

I have seen several outcomes, including decreased physician burnout, reduced stress, improved...

Nov 2022
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Director

Relationship

I don't really get a chance to engage with people at a higher level. There is room for improvement...

Nov 2022
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Director

People and Knowledge

It is difficult to find scribes that are clinically based and that will stick around for a while....

Nov 2022
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Director

People and Knowledge

A lot of AQuity Solutions' scribes have been leaving, and a lot of our providers have been impacted....

Nov 2022
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Director

Future Outlook

We have had some issues with the firm’s leadership team. We have a couple of new leaders supporting...

Nov 2022
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Director

ROI and Cost

The firm's services have reduced physician burnout and improved our workflows. Our time spent on...

Nov 2022
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Director

People and Knowledge

Overall, the scribe program has been successful. We have providers who tell us that if we take away...

Nov 2022
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Director

Tools and Methodology

There have been a lot of times when the firm has been reactive instead of proactive. All the scribes...

Nov 2022
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Director

Relationship

The firm’s new leadership is trying to be strategic, but there has been a lot of turnover in the...

Nov 2022
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Director

ROI and Cost

AQuity Solutions avoids charging for everything too frequently. They are very predictable with their...

Nov 2022
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Director

Relationship

I like AQuity Solutions, but they don't really exceed our expectations. They meet our expectations,...

Nov 2022
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Director

Relationship

AQuity Solutions executes well. They escalate things as needed and always have the escalated...

Nov 2022
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Director

Relationship

Relationally and as a business partner, AQuity Solutions is excellent and exceeds our expectations....

Nov 2022
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Director

ROI and Cost

I would tell others that the people from AQuity Solutions are good communicators and reliable and...

Nov 2022
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Manager

Tools and Methodology

The beginning of the process for getting a scribe can be clunky. The process is getting better, but...

Nov 2022
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Manager

ROI and Cost

I have had several unexpected costs. A clinician was once charged a lot extra for the incorrect...

Nov 2022
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Manager

Other Observations

Some clinicians that have chosen to use scribes feel like they may actually be spending more time...

Nov 2022
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Physician

People and Knowledge

I have an incredible scribe who is absolutely brilliant. I adore that individual, but only when that...

Nov 2022
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Physician

People and Knowledge

Some days, my scribe is absolutely great, but I hear a lot of inconsistencies throughout the firm's...

Nov 2022
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Manager

Relationship

AQuity Solutions does an absolutely amazing job with the whole implementation process. Our whole...

Nov 2022
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Manager

ROI and Cost

Our clinicians have said that they have more time to be home doing things with their families...

Nov 2022
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Manager

Relationship

AQuity has a great process for physician outreach to help out and educate our physicians if there...

Nov 2022
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Manager

People and Knowledge

The level of quality of the scribes is a challenge. There might be folks who have healthcare...

Nov 2022
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Physician

ROI and Cost

AQuity Solutions charges a flat fee by hour, so at least I know ahead of time what the charges are...

Nov 2022
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Physician

Lessons Learned

I have been generally very pleased with my situation with AQuity Solutions, but I initially wasn’t...

Nov 2022
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Physician

ROI and Cost

In general, the firm's scribes are very good, and the service itself has allowed me to get back a...

Nov 2022
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Physician

People and Knowledge

I have been extremely pleased with the firm's services. My scribe has been fantastic. My scribe is...

Nov 2022
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Physician

Other Observations

Every once in a while, we will have a technical issue where a scribe will either lose connection or...

Nov 2022
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Physician

Tools and Methodology

AQuity Solutions needs to provide a little more education for scribes on the specific EMRs that they...

Nov 2022
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Physician

Relationship

AQuity Solutions understands the market of what doctors need and how to accomplish things, so they...

Nov 2022
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Physician

Relationship

AQuity Solutions’ IT people as well as our scribe liaison are very responsive to me. If I am having...

Nov 2022
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Physician

Project Results

The scalability of AQuity Solutions has definitely improved lately. In the beginning, the scribes...

Nov 2022
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Physician

Sales and Contracting

My understanding is that we have had no issues with unfair charges from AQuity Solutions. The firm's...

Nov 2022
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Physician

Project Results

AQuity Solutions exceeds our expectations, and when they occasionally don't, they remedy things by...

Nov 2022
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Physician

Project Results

An example of an outcome we see from AQuity Solutions is that my colleagues and I spend less time...

Nov 2022
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Physician

Future Outlook

AQuity Solutions has some room for improvement, but that has to do with the fact that scribes are...

Nov 2022
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Physician

People and Knowledge

Recently, AQuity Solutions' leadership has gotten much better. The firm's current leadership team is...

Nov 2022
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Physician

People and Knowledge

The transcription team from AQuity Solutions seems to be hardworking and diligent, and they try to...

Nov 2022
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VP/Other Executive

ROI and Cost

The one drawback that we have found has been a bit of our own fault. We had negotiated with AQuity...

Oct 2022
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VP/Other Executive

Project Results

Our physicians are hugely satisfied with the scribes.

Oct 2022
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Manager

Project Results

We have provided feedback to AQuity Solutions regarding the accuracy of our notes. Titles of...

Oct 2022
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Manager

Project Results

AQuity Solutions does a good job of satisfying their customers, but we have to contact the firm...

Oct 2022
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Manager

People and Knowledge

We have seen outcomes with AQuity Solutions, such as less physician burnout. One of the bigger...

Oct 2022
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Manager

Sales and Contracting

AQuity Solutions can sometimes be a bit sales focused; they will often ask for other leaders' names...

Oct 2022
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Manager

Project Results

Real-Time Virtual Scribes’ impact on our documentation time has been highly positive. The scribes...

Sep 2022
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Manager

People and Knowledge

The vendor's scribes all speak very good English, but there is a bit of a language barrier....

Sep 2022
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Manager

People and Knowledge

We have had the same scribes for years. The scribes develop relationships with our doctors, even if...

Sep 2022
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Manager

ROI and Cost

We could get the same services that AQuity Solutions provides here in America for a higher price per...

Sep 2022
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Manager

Tools and Methodology

We are doing away with the speakers that the vendor recommended. They are not compatible with our...

Sep 2022
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Manager

Project Results

We look closely at the outcomes of scribing solutions. The most important outcomes are cost savings...

Sep 2022
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Director

Project Results

AQuity Solutions' services have helped decrease physician burnout and have improved same-day...

Sep 2022
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Director

ROI and Cost

We were having an abundance of providers ditch out of the program because of the labor turnover, and...

Sep 2022
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Manager

Other Observations

People are human, and we can't change that. For example, if one of our doctors gets a scribe, that...

Sep 2022
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Manager

Relationship

I am a pretty happy customer. I get attention when I need it. If there is a problem, it gets...

Sep 2022
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Manager

People and Knowledge

I am highly satisfied with the staff that I work with from AQuity Solutions. My salesperson and my...

Sep 2022
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Manager

ROI and Cost

I don't think of our ROI as a dollar-for-dollar ROI; it is more based on our satisfaction. With the...

Sep 2022
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Manager

People and Knowledge

There is a lot of scribe turnover because scribes don't usually choose this as a career, and they...

Sep 2022
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Manager

Project Results

Our outside scheduled hours went down with AQuity Solutions, and that was good. Providers weren't...

Sep 2022
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Manager

People and Knowledge

I am very happy with AQuity Solutions. They spun off because they were MModal. When MModal broke...

Sep 2022
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Manager

Other Observations

Most of our providers use an app on their cellular devices when they work with virtual scribes. We...

Sep 2022
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Physician

People and Knowledge

When we first started with AQuity Solutions, the firm had some issues with the chain of command,...

Aug 2022
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Physician

Relationship

Overall, I have been very pleased with the service. I have been using AQuity Solutions for years,...

Aug 2022
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Physician

Tools and Methodology

If someone were considering AQuity Solutions' services, I would tell that person about my experience...

Aug 2022
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Physician

Project Results

In large part, our expectation was to eliminate not only the burden of typing my notes but also the...

Aug 2022
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Manager

Project Results

The service allows our providers to save time so that providers can spend more time with their...

Jul 2022
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Manager

Relationship

Our partnership with AQuity Solutions is great. The relationship is not a vendor and client type of...

Jul 2022
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Manager

Project Results

Our providers are pleased with the scribes from AQuity Solutions because the providers feel like...

Jul 2022
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Director

Sales and Contracting

We had a negative interaction with a sales representative who was pushing us as we were talking...

Apr 2022
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Director

People and Knowledge

The clinicians are extremely happy. Unfortunately, AQuity Solutions' services aren't a good fit for...

Apr 2022
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Director

People and Knowledge

People spend a lot of time and go over their notes with the primary scribe. If someone is with their...

Apr 2022
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Director

Project Results

We have data that shows that scribes decrease physician burnout. Using scribes also allows notes to...

Apr 2022
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Director

ROI and Cost

The firm can be nitpicky with charges. The firm charges extra for half sessions and other extra things....

Apr 2022
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Director

People and Knowledge

The firm met my expectations. The firm reached out a lot to see how things were going. The firm...

Apr 2022
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Director

People and Knowledge

If the issue with scribe turnover could be solved, that would be a major improvement. That turnover...

Apr 2022
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Director

Lessons Learned

The firm has a preference sheet about the physician the scribe is working with and the physician's...

Apr 2022
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Director

Project Results

Aquity Solutions has a highly positive impact on real-time documentation. We have seen decreased...

Jan 2022
||
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Director

ROI and Cost

Aquity Solutions charges us for everything. We are charged for anything related to troubleshooting...

Jan 2022
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Director

Relationship

We rate the scribes’ performance very high, but we are having some issues with the vendor. I would...

Jan 2022
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CMIO

People and Knowledge

Our experience with the service is highly dependent on the scribe we get. I have been with my scribe...

Jan 2022
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CMIO

Relationship

We don’t have any executive involvement. It might be nice to know who I am supposed to contact if my...

Jan 2022
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CMIO

ROI and Cost

The ROI from using Aquity Solutions' scribe service is actually pretty budget neutral.

Jan 2022
||
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COO

People and Knowledge

English is not the scribes' first language, and it takes them a while to understand the physicians...

Jan 2022
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COO

Project Results

The main outcome of Aquity Solutions' service is same-day closures.

Jan 2022
||
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COO

People and Knowledge

The main thing where the firm can improve is ensuring we have good status updates. When the scribes...

Jan 2022
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COO

Other Observations

We have had some IT glitches and delays, so Aquity Solutions doesn't exceed but just meets our expectations....

Jan 2022
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Manager

Win/Loss - Why they were selected (by current clients)

The service seems to be working really well. When we were getting behind in notes, we thought we...

Jan 2022
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Manager

People and Knowledge

The scribe is familiar with healthcare terminology. We do look over the notes after a scribe works...

Jan 2022
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Manager

People and Knowledge

The only problem that I had was at the beginning, and it was probably due to COVID-19. The firm was...

Jan 2022
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Analyst/Coordinator

Project Results

I don't get many calls from providers about issues with the firm. I know a provider that really...

Jan 2022
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Director

People and Knowledge

The firm’s biggest challenge is that it takes them a long time to onboard staff. The firm doesn’t...

Jan 2022
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Director

Project Results

The firm has been a decent partner. The outcome from the service has mostly been a positive impact...

Jan 2022
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Director

Relationship

We have had a really good experience with Aquity Solutions' real-time virtual scribes. The service...

Dec 2021
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Director

Tools and Methodology

We would like to recoup more dollars by using Aquity Solutions' scribes, but getting anything...

Dec 2021
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Director

Other Observations

Now that we have used Aquity Solutions' scribes for a while, we are making sure that we provide good...

Dec 2021
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Director

ROI and Cost

Aquity Solutions is willing to work with clients to create objectives and goals, and they don't...

Dec 2021
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VP/Other Executive

Project Results

With offshore scribes, there are sometimes translation differences that take longer to resolve. From...

Dec 2021
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VP/Other Executive

Tools and Methodology

Aquity Solutions' services have allowed our physicians and clinical staff to improve their workflows...

Dec 2021
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VP/Other Executive

Project Results

We have done our own internal surveys, and we have found that the well-being of people with scribes...

Dec 2021
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VP/Other Executive

ROI and Cost

The firm does avoid charging for every little thing. There is an hourly rate, and for the most part,...

Dec 2021
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VP/Other Executive

Tools and Methodology

We use a speaker device that the physicians turn on when they are in the exam room or doing a...

Dec 2021
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VP/Other Executive

ROI and Cost

The firm had a pretty well-oiled execution plan. We have certainly gotten our money’s worth.

Dec 2021
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VP/Other Executive

People and Knowledge

Aquity Solutions' people do very well. We have some really good team members. There have been a...

Dec 2021
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VP/Other Executive

Project Results

At the end of the day, our program is very satisfactory because of the firm. I have done several...

Dec 2021
||
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VP/Other Executive

Tools and Methodology

The firm has been a collaborative partner with us. We have come up with the best onboarding process...

Dec 2021
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VP/Other Executive

Other Observations

We have had significant turnover in the past few months. I feel like Aquity Solutions is trying to...

Dec 2021
||
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VP/Other Executive

Project Results

With any firm, there are going to be things to work through. Our program has been successful. That...

Dec 2021
||
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