Real-Time Virtual Scribes
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
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User Commentary
Relationship, Services
When we are going through a transition of AQuity Solutions' scribes, their impact on our...
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Relationship
When there is a situation where the scribe either quits or needs to be replaced or subbed out for...
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Services, Services, Value, Value
When I signed up, AQuity Solutions told me the environment was supposed to be quiet and controlled,...
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Value, Value
AQuity Solutions charges me a lot per month, and I get bad service. I feel nickel-and-dimed. I don't...
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Relationship, Relationship
I would give a forewarning to any potential physician customers of AQuity Solutions that the firm...
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Relationship, Relationship
AQuity Solutions used to be phenomenal. I had no complaints. I would brag to everyone that I had a...
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Loyalty, Loyalty
When our scribe gave notice that they would be out for a time, the company failed to find me a live...
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Relationship, Relationship
The service from AQuity Solutions goes in waves, and the scribes are not consistent. When AQuity...
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Relationship, Relationship
When AQuity Solutions hires and is on the ball, they perform and execute everything very well....
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Relationship, Relationship, Services, Services
Communication with AQuity Solutions has been very good, and that is the key. We aren't working in an...
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Value, Value
We are extremely satisfied with the pricing AQuity Solutions offers, and their hourly rate is fair....
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Operations, Operations
The one thing that I would like to give AQuity Solutions feedback on is just the training of the...
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Services, Services
The scribes work closely with doctors to relieve some tension and stress in the office in general....
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Relationship, Relationship, Services, Services
The biggest strength is that AQuity Solutions' service allows the provider to actually be a provider...
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Relationship, Operations, Services
In general, the turnaround time is tough, but that might not be able to improve because we are all...
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Services, Services, Value, Value
I don't know whether I have seen decreased physician burnout because there is still a lot of other...
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Loyalty, Relationship, Services, Services
I would buy the service again. I would actually encourage more real-time scribes, like synchronous...
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Operations, Operations
The promise from AQuity Solutions was high, but the delivery was low. AQuity Solutions was...
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Operations, Operations
I tried using real-time virtual scribes along with other people at my organization. After a pretty...
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Services, Value
Out of all of us who used the real-time virtual scribes at my organization, only one person...
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Relationship, Relationship
The consultants at AQuity Solutions were consistently good but not great, but they were helpful and...
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Relationship, Relationship, Services, Services, Services
I am picky, and I read over my entire note and make corrections, and the process varies from note to...
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Relationship, Relationship, Services
The scribes from AQuity Solutions are very lovely people, and they do their best. But in the...
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Relationship, Relationship, Relationship, Services, Services, Services, Value, Value, Value
If a scribe is absent, the firm provides another one. It takes me less time to do charts, so I have...
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Operations, Operations, Operations, Services, Services, Services
One challenge for the scribes is that they are not trained as physicians. Sometimes they don't know...
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Services, Services, Services, Value, Value, Value
Real-Time Virtual Scribes frees up my time so I am able to focus on patient care questions instead...
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Services, Services, Services
AQuity Solutions' impact on documentation time depends on the ability of the scribe. There is a lot...
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Services, Services, Services
The challenge is that the scribes are folks looking to earn a bit while they are waiting for things....
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Relationship, Relationship, Relationship, Value, Value, Value
The service decreases the time that physicians are in the EMR. For some, closure happens on the same...
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Services, Services, Services
I would like the scribes to try to finish faster because I have to wait overnight. When I am done in...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The firm is strategic. They quickly knew that they were going to have to switch from a domestic...
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Relationship, Relationship, Relationship, Services, Services, Services
Providers usually end up developing a relationship with their scribe, and that eventually improves...
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Value, Value, Value
The firm tries to charge us for every little thing, but we fight them. I don't know how they could...
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Relationship, Relationship, Relationship
The firm is always willing to work with us if there is a problem. They work with us as best they can...
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Relationship, Relationship, Relationship, Services, Services
If the scribes are not quality scribes, they don't stick around. If a scribe isn't doing a good job,...
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Loyalty, Loyalty, Loyalty
AQuity Solutions documents for our providers. We measured some metrics and did some analytics on the...
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Services, Services, Services
There are documentation errors from the scribes. There are coding errors, and the compliance...
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Relationship, Relationship, Relationship
We recommend AQuity Solutions' services frequently. A new client or health system must advocate for...
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Services, Services, Services, Services
We expect coverage, and there have been a couple of instances where we haven't had coverage when the...
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Relationship, Relationship, Relationship, Relationship, Services, Services, Services, Services
There has been some turnover, and the clinicians need to continuously reeducate the scribes.
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Relationship, Relationship, Relationship, Relationship
Overall, AQuity Solutions provides a great service. The clinicians really appreciate the service....
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Relationship, Relationship
We had a whole contract debacle with AQuity Solutions. Our software vendor held our contract and...
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Services, Value
We have seen less documentation at home by using AQuity Solutions. More documents and labs are...
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Services, Value
I like that virtual scribes don't hurt my in-person visits with my patients. My patients are not...
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Operations
AQuity Solutions has done a fabulous job making sure scribes are ready to go. By the time the...
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Relationship
The scribes are extremely polite and have a good work ethic. The scribe I work with is hardworking...
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Loyalty, Services
We went with AQuity Solutions because our providers weren’t able to lock their notes on time, and...
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Value
We haven’t seen an increase in production since using AQuity Solutions' services, but the services...
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Value
AQuity Solutions has a very fair contract, and we get a good deal with them. The contract is very...
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Relationship, Services
With AQuity Solutions, sometimes we get excellent scribes, and sometimes we get scribes that...
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Relationship
I love my relationship with AQuity Solutions. They are very responsive to customers, and we meet regularly....
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Relationship, Services
If a scribe is going to leave, AQuity Solutions tries to get as much advanced notice from the scribe...
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Services
We have had issues with scribes' licenses expiring on our EMR. When that happens, we have to...
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Relationship
I am impressed with my representative’s responsiveness. They are very quick to reply to my questions...
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Relationship
Our partnership with AQuity Solutions is very solid, but it is not so solid that I wouldn't change...
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Relationship
I would tell someone looking into AQuity Solutions that the firm's services have good value, and the...
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Services, Value
Real-Time Virtual Scribes has definitely helped us to decrease physician burnout, improve same-day...
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Relationship, Services
The quality of AQuity Solutions’ scribes is highly variable. Things have been so hit or miss...
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Relationship, Services
The bottom line of what I would like AQuity Solutions to know is that when we are working with a...
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Relationship
I do not always trust that I hear the truth from AQuity Solutions. For example, we are supposed to...
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Relationship, Services
I have been lucky. The past few scribes I have had have been very good.
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Relationship, Services
We have had quite a few providers who have tried real-time virtual scribes and have not had good...
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Relationship
There is so much turnover in the firm’s management. There is a lot of turnover in the scribes, but...
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Relationship
From a user frame of mind, it does seem like AQuity Solutions generally tries to meet our needs for...
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Relationship, Services
The quality of AQuity Solutions’ scribes has decreased. A typo is fine with me, but sometimes the...
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Services, Value
There has been some ebb and flow with the scribes. Many of them do the work as temporary jobs while...
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Relationship, Services
I happen to have a really good long-term scribe right now, so we are in a golden moment. With the...
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Relationship, Services
IT problems happen on both ends because these are remote scribes that are across the country from...
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Services, Value
The scribes work in real time. That is amazing. The scribes are connected to me and can hear through...
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Services
When we have to go to the asynchronous app, the scribe can't put in the orders, medications, or...
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Relationship, Services
There have been some hiccups along the way with AQuity Solutions because there is technology...
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Relationship, Services
The providers had the opportunity when we first started with AQuity Solutions to meet with their...
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Relationship, Services
We do not get notified when a scribe calls in sick or when a scribe is on vacation. That information...
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Loyalty, Services
We partnered with AQuity Solutions to give the providers that had high volume the benefit of a...
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Services, Value
The providers that are using scribes absolutely love having a scribe, apart from dealing with some...
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Value
For the price point that we are at with AQuity Solutions, I don't think the service is where it...
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Relationship
Reaching the right people at AQuity Solutions can sometimes take a while, but when we do reach them,...
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Relationship
When we do have a consistent scribe, they become part of our team. They become someone that we talk...
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Services
A lot of times when we have turnover with scribes from AQuity Solutions, the reason is not divulged...
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Relationship
People who are looking into AQuity Solutions should make sure that they ask a few important...
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Services, Value
Documentation accuracy with virtual scribes really comes down to the ability of the scribes. I have...
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Services, Value
AQuity Solutions has brought us an improved workflow, and the speed at which our notes are closed is...
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Relationship
I would like to explore what options are out there before selecting AQuity Solutions again. We...
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Relationship, Services
AQuity Solutions has been in the scribe space for a long time, and they have also been in my...
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Relationship
I have always been happy with the service AQuity Solutions provides. Having remote transcriptionists...
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Value
We have seen some great outcomes from AQuity Solutions. The firm has helped us decrease burnout,...
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Relationship
AQuity Solutions offers great service, and they connect us with the people we need to solve our...
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Relationship, Operations
We had an AQuity Solutions scribe who was assigned to us and was with us for some time. They were...
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Relationship
We feel like we have a good partnership with our scribes. We are friendly, and we let each other...
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Operations, Services, Value
I would tell a friend or peer looking at using AQuity Solutions that they cannot expect these...
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Operations
Some of our substitute scribes from the firm were exceedingly good, and we didn't have any issues...
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Relationship, Services
The scribes from AQuity Solutions are all over the map. They can be exceedingly good, or they can be...
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Relationship, Services
We have seen improved same-day closures while using AQuity Solutions' scribe service. Some scribes...
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Relationship
Our medical group has a contact person who is the direct contact for the AQuity Solutions...
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Relationship, Services
Things are going pretty well with AQuity Solutions. Overall, our experience has been mostly good and...
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Relationship
When problems arise with the virtual scribes, we are directed to certain leaders within the firm,...
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Loyalty, Value
I am not sure where we will be with AQuity Solutions within a year's time. The AQuity Solutions...
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Value
The model that AQuity Solutions has is great because the firm's people are medical students and they...
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Services, Value
The AQuity Solutions virtual scribes have been life changing for my organization. Doing the notes or...
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Relationship
The quality of the scribes at AQuity Solutions is very good. They are all very personable, warm, and...
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Relationship, Services
Everyone that we have used, even the substitute scribes, have really good English, but it is not...
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Services, Value
Our workflows have been slowed down slightly because of the way that our notes are done. If I were...
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Relationship, Value
AQuity Solutions' service helps with a decrease in burnout and being able to close charts more...
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Relationship, Services
AQuity Solutions' scribes can only be as accurate as what they hear. If two people are talking or if...
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Relationship
With some scribes from AQuity Solutions, I have wondered whether they were even paying attention at...
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Relationship, Services
I like my scribe from AQuity Solutions so much that if they are ever off and I can’t get the day off...
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Relationship, Services
When I had my first scribe, AQuity Solutions was brand new to our company, so they gave us a reduced...
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Loyalty
We are trying to get providers onto a self-sustaining voice recognition option that our EMR vendor...
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Relationship, Services
I haven't heard any major complaints, so I have to assume that the remote scribes are doing their...
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Relationship
Even when I try to reach an account representative from AQuity Solutions, I can't get a response out...
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Relationship
The communication with our team from the firm is worse since AQuity Solutions was rebranded from...
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Relationship, Services
We have seen some variability in documentation accuracy over the last couple of years, particularly...
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Relationship, Services
A high percentage of our providers use AQuity Solutions scribes, and the service has been very...
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Services, Value
We have seen an increase in productivity using AQuity Solutions. Our providers are able to add a few...
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Services
We sometimes go through waves when it comes to staffing the scribes. Sometimes the scribes come on...
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Relationship, Services
We have had some really big pain points with AQuity Solutions’ software, and it really goes back to...
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Relationship, Operations
When we first came on to AQuity Solutions, we had a lot of interaction with our representative, and...
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Relationship
In the beginning, there was a lot of back-and-forth between our providers and AQuity Solutions...
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Relationship, Services, Value
I used to spend so much time charting. AQuity Solutions has helped the process to be completely...
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Relationship, Services
The fact that we have an actual person that is there listening, transcribing, and working with us is...
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Relationship, Services
The only problem that I have had is my scribe has had computer problems, and I have a hard time...
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Relationship
I had a scribe at one point that was not picking up on things. They weren’t able to grasp concepts....
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Relationship
One of AQuity Solutions' strengths is the team of people I am working with currently. They are...
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Value
I would like to see a little more flexibility in the firm's pricing or hourly rates. AQuity...
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Value
We went to AQuity Solutions organizationally, and that made a significant difference in our quality...
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Loyalty, Relationship, Value
We went with AQuity Solutions because they had the best real-time scribe service for organizations...
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Relationship
One of the firm's biggest strengths is my individual scribe. That person is awesome, always on time,...
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Services, Value
The median that AQuity Solutions uses for us to be live on together is suspect at best. The median...
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Services, Value
I have seen several outcomes, including decreased physician burnout, reduced stress, improved...
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Relationship
I don't really get a chance to engage with people at a higher level. There is room for improvement...
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Operations
It is difficult to find scribes that are clinically based and that will stick around for a while....
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Operations, Services
A lot of AQuity Solutions' scribes have been leaving, and a lot of our providers have been impacted....
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Loyalty, Relationship
We have had some issues with the firm’s leadership team. We have a couple of new leaders supporting...
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Value
The firm's services have reduced physician burnout and improved our workflows. Our time spent on...
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Operations, Services, Value
Overall, the scribe program has been successful. We have providers who tell us that if we take away...
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Relationship, Operations
There have been a lot of times when the firm has been reactive instead of proactive. All the scribes...
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Loyalty, Relationship
The firm’s new leadership is trying to be strategic, but there has been a lot of turnover in the...
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Value
AQuity Solutions avoids charging for everything too frequently. They are very predictable with their...
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Relationship
I like AQuity Solutions, but they don't really exceed our expectations. They meet our expectations,...
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Relationship
AQuity Solutions executes well. They escalate things as needed and always have the escalated...
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Relationship
Relationally and as a business partner, AQuity Solutions is excellent and exceeds our expectations....
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Relationship
I would tell others that the people from AQuity Solutions are good communicators and reliable and...
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Operations
The beginning of the process for getting a scribe can be clunky. The process is getting better, but...
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Value
I have had several unexpected costs. A clinician was once charged a lot extra for the incorrect...
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Services, Value
Some clinicians that have chosen to use scribes feel like they may actually be spending more time...
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Relationship
I have an incredible scribe who is absolutely brilliant. I adore that individual, but only when that...
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Relationship, Services
Some days, my scribe is absolutely great, but I hear a lot of inconsistencies throughout the firm's...
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Operations
AQuity Solutions does an absolutely amazing job with the whole implementation process. Our whole...
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Services, Value
Our clinicians have said that they have more time to be home doing things with their families...
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Relationship
AQuity has a great process for physician outreach to help out and educate our physicians if there...
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Relationship
The level of quality of the scribes is a challenge. There might be folks who have healthcare...
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Value
AQuity Solutions charges a flat fee by hour, so at least I know ahead of time what the charges are...
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Operations
I have been generally very pleased with my situation with AQuity Solutions, but I initially wasn’t...
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Relationship, Value
In general, the firm's scribes are very good, and the service itself has allowed me to get back a...
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Relationship
I have been extremely pleased with the firm's services. My scribe has been fantastic. My scribe is...
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Relationship, Services
Every once in a while, we will have a technical issue where a scribe will either lose connection or...
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Operations
AQuity Solutions needs to provide a little more education for scribes on the specific EMRs that they...
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Relationship
AQuity Solutions understands the market of what doctors need and how to accomplish things, so they...
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Relationship
AQuity Solutions’ IT people as well as our scribe liaison are very responsive to me. If I am having...
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Relationship, Services, Value
The scalability of AQuity Solutions has definitely improved lately. In the beginning, the scribes...
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Value
My understanding is that we have had no issues with unfair charges from AQuity Solutions. The firm's...
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Relationship
AQuity Solutions exceeds our expectations, and when they occasionally don't, they remedy things by...
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Services, Value
An example of an outcome we see from AQuity Solutions is that my colleagues and I spend less time...
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Relationship
AQuity Solutions has some room for improvement, but that has to do with the fact that scribes are...
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Relationship
Recently, AQuity Solutions' leadership has gotten much better. The firm's current leadership team is...
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Relationship
The transcription team from AQuity Solutions seems to be hardworking and diligent, and they try to...
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Services, Value
Our physicians are hugely satisfied with the scribes.
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Relationship
We have provided feedback to AQuity Solutions regarding the accuracy of our notes. Titles of...
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Relationship
AQuity Solutions does a good job of satisfying their customers, but we have to contact the firm...
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Relationship, Value
We have seen outcomes with AQuity Solutions, such as less physician burnout. One of the bigger...
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Relationship, Relationship
AQuity Solutions can sometimes be a bit sales focused; they will often ask for other leaders' names...
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