Real-Time Virtual Scribes
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Subject Expert
Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

We had a negative interaction with a sales representative who was pushing us as we were talking...

Apr 2022
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Director

The clinicians are extremely happy. Unfortunately, AQuity Solutions' services aren't a good fit for...

Apr 2022
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Director

People spend a lot of time and go over their notes with the primary scribe. If someone is with their...

Apr 2022
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Director

We have data that shows that scribes decrease physician burnout. Using scribes also allows notes to...

Apr 2022
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Director

The firm can be nitpicky with charges. The firm charges extra for half sessions and other extra things....

Apr 2022
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Director

The firm met my expectations. The firm reached out a lot to see how things were going. The firm...

Apr 2022
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Director

If the issue with scribe turnover could be solved, that would be a major improvement. That turnover...

Apr 2022
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Director

The firm has a preference sheet about the physician the scribe is working with and the physician's...

Apr 2022
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Director

Aquity Solutions has a highly positive impact on real-time documentation. We have seen decreased...

Jan 2022
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Director

Aquity Solutions charges us for everything. We are charged for anything related to troubleshooting...

Jan 2022
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Director

We rate the scribes’ performance very high, but we are having some issues with the vendor. I would...

Jan 2022
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CMIO

Our experience with the service is highly dependent on the scribe we get. I have been with my scribe...

Jan 2022
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CMIO

We don’t have any executive involvement. It might be nice to know who I am supposed to contact if my...

Jan 2022
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CMIO

The ROI from using Aquity Solutions' scribe service is actually pretty budget neutral.

Jan 2022
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COO

English is not the scribes' first language, and it takes them a while to understand the physicians...

Jan 2022
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COO

The main outcome of Aquity Solutions' service is same-day closures.

Jan 2022
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COO

The main thing where the firm can improve is ensuring we have good status updates. When the scribes...

Jan 2022
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COO

We have had some IT glitches and delays, so Aquity Solutions doesn't exceed but just meets our expectations....

Jan 2022
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Manager

The service seems to be working really well. When we were getting behind in notes, we thought we...

Jan 2022
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Manager

The scribe is familiar with healthcare terminology. We do look over the notes after a scribe works...

Jan 2022
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Manager

The only problem that I had was at the beginning, and it was probably due to COVID-19. The firm was...

Jan 2022
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Analyst/Coordinator

I don't get many calls from providers about issues with the firm. I know a provider that really...

Jan 2022
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Director

The firm’s biggest challenge is that it takes them a long time to onboard staff. The firm doesn’t...

Jan 2022
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Director

The firm has been a decent partner. The outcome from the service has mostly been a positive impact...

Jan 2022
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Director

We have had a really good experience with Aquity Solutions' real-time virtual scribes. The service...

Dec 2021
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Director

We would like to recoup more dollars by using Aquity Solutions' scribes, but getting anything...

Dec 2021
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Director

Now that we have used Aquity Solutions' scribes for a while, we are making sure that we provide good...

Dec 2021
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Director

Aquity Solutions is willing to work with clients to create objectives and goals, and they don't...

Dec 2021
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VP/Other Executive

With offshore scribes, there are sometimes translation differences that take longer to resolve. From...

Dec 2021
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VP/Other Executive

Aquity Solutions' services have allowed our physicians and clinical staff to improve their workflows...

Dec 2021
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VP/Other Executive

We have done our own internal surveys, and we have found that the well-being of people with scribes...

Dec 2021
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VP/Other Executive

The firm does avoid charging for every little thing. There is an hourly rate, and for the most part,...

Dec 2021
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VP/Other Executive

We use a speaker device that the physicians turn on when they are in the exam room or doing a...

Dec 2021
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VP/Other Executive

The firm had a pretty well-oiled execution plan. We have certainly gotten our money’s worth.

Dec 2021
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VP/Other Executive

Aquity Solutions' people do very well. We have some really good team members. There have been a...

Dec 2021
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VP/Other Executive

At the end of the day, our program is very satisfactory because of the firm. I have done several...

Dec 2021
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VP/Other Executive

The firm has been a collaborative partner with us. We have come up with the best onboarding process...

Dec 2021
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VP/Other Executive

We have had significant turnover in the past few months. I feel like Aquity Solutions is trying to...

Dec 2021
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VP/Other Executive

With any firm, there are going to be things to work through. Our program has been successful. That...

Dec 2021
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CMIO

We will be getting out of the contract at the next go-around, whenever that is. There is a lack of...

Nov 2021
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CMIO

I don't think that any of us have seen data to demonstrate that there is a significant difference...

Nov 2021
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Director

For the last couple of years, when I have onboarded a new provider, I have gotten charged for it. I...

Oct 2021
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Director

Our EHR was never designed particularly for our setting. The real-time virtual scribes services have...

Oct 2021
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Director

We have had some challenges that we haven't experienced before. We are now feeling a little less...

Oct 2021
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Director

Some of my folks are really successful with having a scribe. Our patients and clients react to the...

Oct 2021
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Director

A couple of providers have reported that they are spending more time correcting things now....

Oct 2021
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Director

We have had some challenges with some of the scribes not showing up for shifts. One of my providers...

Oct 2021
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Manager

When we started the project with Aquity Solutions, a provider did have some concerns about having...

Oct 2021
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Manager

Aquity Solutions has a really good handle on the virtual scribe piece. They have backups, so if...

Oct 2021
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Physician

I personally love this service. I have a microphone, and I can use a computer or iPad. I am...

Oct 2021
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Physician

I use Aquity Solutions as a virtual transcription service. When I am done with the patient, I just...

Oct 2021
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Physician

We had to describe to the company what we wanted to accomplish. Aquity Solutions offers several...

Oct 2021
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Physician

Using the service is like taking on a new employee. The scribe understands what I want, how I use...

Oct 2021
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Director

We did a pilot to ensure that the services would be useful for our physicians. I was looking for a...

Sep 2021
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Director

We have definitely gotten our money’s worth. The service allows our physicians to spend more time...

Sep 2021
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Director

As of now, the firm has exceeded our expectations. I want to make sure that Aquity Solutions will...

Sep 2021
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Director

I deal with our representative. That is the person who takes issues to the firm’s leadership. I have...

Sep 2021
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Director

I have been happy with Aquity Solutions so far. We are getting ready to add more users, and I hope...

Sep 2021
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Director

The reason why I was looking at virtual scribing in the first place is that a tremendous burden of...

Sep 2021
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Director

Our experience has been very positive with Aquity Solutions. The nice thing about virtual scribing...

Sep 2021
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Director

Aquity Solutions has been very proactive in working with us and trying to meet our needs. I have a...

Sep 2021
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CMO

There are a few things we struggle with. One is the nature of the role; there tends to be a lot of...

Sep 2021
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CMO

We struggle with communication from organizational management. For example, if someone calls in...

Sep 2021
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CMO

The workflow is set up pretty well. Scribes do exploratory calls with each provider. We are doing...

Sep 2021
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CMO

I usually have to make follow-up phone calls when I have an issue. We have some frustrations with...

Sep 2021
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CMO

There is a lot more strategic planning that Aquity Solutions could do. If their scribes were strong...

Sep 2021
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CMO

When Aquity Solutions is able to place a good scribe, the services are highly effective, and there...

Sep 2021
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Director

COVID-19 has made it so difficult and challenging for everyone trying to get help, and there has...

Sep 2021
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Director

For the most part before COVID-19 hit, everything was going fairly smoothly, but there are a few...

Sep 2021
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Director

My biggest suggestion to all scribe vendors, whether they offer physical or virtual scribes, is a...

Sep 2021
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Director

Depending on the scribe and physician, we have been affected positively. The service really helps...

Sep 2021
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Director

We have had some struggles with the turnover of Aquity Solutions’ scribes in training. Whenever we...

Aug 2021
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Director

Aquity Solutions improves our documentation and our face-to-face time with the patient. We have seen...

Aug 2021
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Director

Aquity Solutions does a good job of providing resources. We have contacts within the organization on...

Aug 2021
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Director

Our relationship has been lacking lately, but we used to have a very good relationship with Aquity...

Aug 2021
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Director

Aquity Solutions has been pretty open with us saying that they have struggled with staffing and...

Aug 2021
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Director

Every time we reach out with problems or concerns, the firm is pretty responsive, and they help us...

Aug 2021
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Director

It takes pushing from the customers to get Aquity Solutions to execute something fully. Sometimes I...

Aug 2021
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Director

I would warn others of the pitfalls we have had with turnover and engagement from Aquity Solutions’...

Aug 2021
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