ARStrat Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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User Commentary

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Director

Value

There is very little juice to squeeze out of what we send to ARStrat because the firm is a secondary...

Oct 2023
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Director

Value

The firm takes every improvement dollar very seriously. They celebrate every dollar increment that...

Oct 2023
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Director

Relationship

One of the things I appreciate about the firm is that the leaders we deal with don't change very...

Oct 2023
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Analyst/Coordinator

Relationship

ARStrat provides ad hoc reporting as we need it. During a specific project, they were able to...

Sep 2023
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Analyst/Coordinator

Relationship

ARStrat is very communicative and willing to try whatever strategies we need to try.

Sep 2023
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Analyst/Coordinator

Relationship

The firm always responds to emails regardless of the issue. They are always willing to jump on ad...

Sep 2023
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Manager

Relationship, Relationship

ARStrat promised the world and delivered less. There is no consistent feedback from ARStrat. For...

Aug 2023
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Manager

Value, Value

The amount that ARStrat has been able to collect has been little to none. The percentage of call...

Aug 2023
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Director

Relationship, Relationship

Some strengths of ARStrat are their timeliness and communication. ARStrat sends emails to me. If...

Aug 2023
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Director

Services

We had some disagreements about our contract with ARStrat. But after reviewing things, there were...

Aug 2023
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Director

Relationship, Relationship

I like working with ARStrat, and I like ARStrat’s staff. They work well with me. I like that they...

Aug 2023
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Director

Relationship, Relationship

ARStrat keeps us informed if they are switching to another system. They let us know what potential...

Aug 2023
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VP/Other Executive

Relationship, Relationship, Relationship

We have had issues with some of the firm's execution. I ding the firm a little for their...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

Some people are empowered to help us. Our account manager told us they could do some things, but...

May 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

The team we are working with says a lot of the right things. How long we stay with the firm will...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

We were surprised to learn that ARStrat does not have a client portal. Most bad debt firms, or most...

May 2023
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VP/Other Executive

Services, Services, Services

A big struggle is the filing process. We can't see what files the firm has, and the firm has to...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship, Services, Services, Services

We are working with ARStrat because we have some concerns that many of our accounts could fall below...

May 2023
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VP/Other Executive

Value, Value, Value

In comparison to bad-debt agencies we have worked with in years past, we haven't seen a big return...

May 2023
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VP/Other Executive

Operations, Operations, Operations

Our implementation timeline for the project ended up being incredibly long for a project of this...

May 2023
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VP/Other Executive

Relationship, Relationship, Relationship

One thing ARStrat does well is meet with us as frequently as we ask. We started meeting regularly to...

May 2023
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Director

Relationship, Relationship, Relationship

ARStrat is very responsive, professional, and knowledgeable. They are outstanding and do a great...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

I don't think that ARStrat is ahead of the curve when it comes to technology. There is a bit of a...

May 2023
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Director

Relationship, Relationship, Relationship, Operations, Operations, Operations

I am working with a director, and they are the only person I have ever worked with or encountered...

May 2023
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Director

Services, Services, Services, Value, Value, Value

ARStrat’s rates and outcomes are competitive, which is what we want. We don't get any complaints. I...

May 2023
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Director

Relationship, Relationship, Relationship

ARStrat has done a good job with their customer service, both working with us and our patients. They...

May 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

ARStrat has performed very well with our patients. ARStrat is kind, communicative, empathetic, and...

May 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

ARStrat has been a fantastic partner for us. They work with us and try to help us understand our own...

May 2023
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Director

Relationship, Relationship, Relationship

ARStrat bends over backward to give us anything that we want. I have had the same representatives...

May 2023
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Director

Relationship, Relationship, Relationship

Sometimes ARStrat has limitations with slowness in their tech department. We will ask them for...

May 2023
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Director

Services, Services, Services, Value, Value, Value

ARStrat has integrated AI data of our own patients to give us a better score for our patients to...

May 2023
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Director

Relationship, Relationship, Relationship, Value, Value, Value

ARStrat has done everything to show us that they are in this for the long haul. They have even taken...

May 2023
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Manager

Relationship, Relationship, Relationship

ARStat is being conscious of and responsive to our requests, so we see our relationship as a...

May 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

ARStrat is meeting our expectations, but we are looking for the firm to exceed our expectations....

May 2023
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Manager

Relationship, Relationship, Relationship

The quality of the staff we work with from ARStrat is really good. The firm usually lets us know...

May 2023
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