ARStrat Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
ARStrat has been a strong strategic partner for our organization. At times, I wish we had more...
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Relationship, Services
This area is rapidly evolving. I have reached out and asked the firm about changes to laws and how...
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Relationship
There have been several times when we have had to say that our collections were declining month over...
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Relationship
ARStrat is very engaged. We have had such a positive experience with our account manager. We watch...
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Relationship
There are other bad-debt collection agency firms out there that offer more than what we are getting...
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Operations
When we went full SBO, we overturned the basket cart for firms and went head-to-head with the firms...
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Relationship, Services
We have a whole contracting department that reviews all of our contracts before we enter into a...
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Relationship, Operations
ARStrat’s recovery rate meets what I think is the industry standard. We work with some great people...
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Loyalty
We are expanding things with ARStrat, and we are interested in seeing how they handle that.
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Relationship
Because we also use other firms for our process, there isn’t a lot of meat on the bone by the time...
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Relationship
My executive team seems to be happy with ARStrat so far in the meetings we have been on. I have an...
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Value
Basically, once we hand something off to ARStrat, we don't deal with it anymore. The percentage they...
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Loyalty, Relationship
ARStrat seems very responsive. I like that they can get into our system, and that is part of the...
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Relationship
ARStrat will do special campaigns, and they are also trying to start dialer campaigns and email campaigns....
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Relationship
ARStrat does a nice job with what they do. The firm certainly treats our accounts as if they are...
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Value
I don't think the firm nickel-and-dimes us at all. Everything is based on commission and is laid out...
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Relationship
Our experience with ARStrat has been really positive. We have been really happy. We have a good...
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Relationship
ARStrat has been willing to meet with us on a regular basis, and they provide regular reports. They...
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Loyalty, Relationship
ARStrat will only work the A/R for a certain period of time, and then they send it back to us, and...
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Loyalty, Value
With bad debt, it is really hard to predict what our return is going to be. We got off to a slower...
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Services
We have had some hiccups with ARStrat. One thing that has been really important to us is the...
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