ARStrat Debt Collection Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Value
We use ARStrat along with another agency. We merged our billing services and went with ARStrat for...
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Relationship, Services
We have processes in place for ARStrat to add accounts to a work queue within our application...
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Relationship, Services
ARStrat had an update to their system, and we had some issues with the interface applying the...
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Relationship
ARStrat works with our guidelines and processes. We can send them an email about what we want to do,...
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Relationship
We like ARStrat. We like their customer service and their technology. ARStrat is very responsive. No...
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Value
We absolutely do not receive complaints regarding ARStrat from our patients. However, something that...
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Relationship
We have a couple of other agencies that are just really good at strategy compared to ARStrat. For...
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Relationship
I might be old school, but I am of the belief that relationships are valuable. We get to know...
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Relationship
If somebody from ARStrat were to ask me what could be improved, I would have two things to say. One...
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Relationship
ARStrat is knowledgeable, responsive, and very professional. For the time we have had them, they...
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Loyalty
We will be working with a new firm. The decision to go away from ARStrat is based somewhat on cost...
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Value
There is very little juice to squeeze out of what we send to ARStrat because the firm is a secondary...
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Value
The firm takes every improvement dollar very seriously. They celebrate every dollar increment that...
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Relationship
One of the things I appreciate about the firm is that the leaders we deal with don't change very...
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Relationship
ARStrat provides ad hoc reporting as we need it. During a specific project, they were able to...
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Relationship
ARStrat is very communicative and willing to try whatever strategies we need to try.
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Relationship
The firm always responds to emails regardless of the issue. They are always willing to jump on ad...
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Relationship
ARStrat promised the world and delivered less. There is no consistent feedback from ARStrat. For...
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Value
The amount that ARStrat has been able to collect has been little to none. The percentage of call...
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Relationship
Some strengths of ARStrat are their timeliness and communication. ARStrat sends emails to me. If...
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Services
We had some disagreements about our contract with ARStrat. But after reviewing things, there were...
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Relationship
I like working with ARStrat, and I like ARStrat’s staff. They work well with me. I like that they...
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Relationship
ARStrat keeps us informed if they are switching to another system. They let us know what potential...
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