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ARStrat Debt Collection Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Debt Collection Services 2023: How Are Firms Fostering Partnership & Driving Outcomes?
Debt Collection Services 2023:
How Are Firms Fostering Partnership & Driving Outcomes?
December 2023
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Commentary Summary

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Negative
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User Commentary

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Director

Relationship

ARStrat does a nice job with what they do. The firm certainly treats our accounts as if they are...

Jan 2025
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Director

Value

I don't think the firm nickel-and-dimes us at all. Everything is based on commission and is laid out...

Jan 2025
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VP/Other Executive

Relationship

Our experience with ARStrat has been really positive. We have been really happy. We have a good...

Dec 2024
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VP/Other Executive

Relationship

ARStrat has been willing to meet with us on a regular basis, and they provide regular reports. They...

Dec 2024
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VP/Other Executive

Loyalty, Relationship

ARStrat will only work the A/R for a certain period of time, and then they send it back to us, and...

Dec 2024
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VP/Other Executive

Loyalty, Value

With bad debt, it is really hard to predict what our return is going to be. We got off to a slower...

Dec 2024
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VP/Other Executive

Services

We have had some hiccups with ARStrat. One thing that has been really important to us is the...

Dec 2024
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Director

Relationship, Value

We use ARStrat along with another agency. We merged our billing services and went with ARStrat for...

Jul 2024
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Director

Relationship, Services

We have processes in place for ARStrat to add accounts to a work queue within our application...

Jul 2024
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Director

Relationship, Services

ARStrat had an update to their system, and we had some issues with the interface applying the...

Jul 2024
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Director

Relationship

ARStrat works with our guidelines and processes. We can send them an email about what we want to do,...

Jul 2024
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Director

Relationship

We like ARStrat. We like their customer service and their technology. ARStrat is very responsive. No...

Jun 2024
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Director

Value

We absolutely do not receive complaints regarding ARStrat from our patients. However, something that...

Jun 2024
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Director

Relationship

We have a couple of other agencies that are just really good at strategy compared to ARStrat. For...

Jun 2024
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Director

Relationship

I might be old school, but I am of the belief that relationships are valuable. We get to know...

Jun 2024
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Director

Relationship

If somebody from ARStrat were to ask me what could be improved, I would have two things to say. One...

Jun 2024
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