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ARStrat Debt Collection Services Commentary
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Mollie Hunt
Research Director
KLAS Research Director - Mollie Hunt
 
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Debt Collection Services 2023: How Are Firms Fostering Partnership & Driving Outcomes?
Debt Collection Services 2023:
How Are Firms Fostering Partnership & Driving Outcomes?
December 2023
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Commentary Summary

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User Commentary

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Manager

Relationship

ARStrat is knowledgeable, responsive, and very professional. For the time we have had them, they...

Apr 2024
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Manager

Loyalty

We will be working with a new firm. The decision to go away from ARStrat is based somewhat on cost...

Apr 2024
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Director

Value

There is very little juice to squeeze out of what we send to ARStrat because the firm is a secondary...

Oct 2023
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Director

Value

The firm takes every improvement dollar very seriously. They celebrate every dollar increment that...

Oct 2023
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Director

Relationship

One of the things I appreciate about the firm is that the leaders we deal with don't change very...

Oct 2023
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Analyst/Coordinator

Relationship

ARStrat provides ad hoc reporting as we need it. During a specific project, they were able to...

Sep 2023
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Analyst/Coordinator

Relationship

ARStrat is very communicative and willing to try whatever strategies we need to try.

Sep 2023
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Analyst/Coordinator

Relationship

The firm always responds to emails regardless of the issue. They are always willing to jump on ad...

Sep 2023
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Manager

Relationship, Relationship

ARStrat promised the world and delivered less. There is no consistent feedback from ARStrat. For...

Aug 2023
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Manager

Value, Value

The amount that ARStrat has been able to collect has been little to none. The percentage of call...

Aug 2023
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Director

Relationship, Relationship

Some strengths of ARStrat are their timeliness and communication. ARStrat sends emails to me. If...

Aug 2023
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Director

Services

We had some disagreements about our contract with ARStrat. But after reviewing things, there were...

Aug 2023
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Director

Relationship, Relationship

I like working with ARStrat, and I like ARStrat’s staff. They work well with me. I like that they...

Aug 2023
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Director

Relationship, Relationship

ARStrat keeps us informed if they are switching to another system. They let us know what potential...

Aug 2023
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