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ARStrat Debt Collection Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
ARStrat can actually provide whatever discount that they would like or that they see fit based on...
ARStrat is very responsive and attentive. We do regular inventory reconciliations and audits to see...
ARStrat has been a strong strategic partner for our organization. At times, I wish we had more...
This area is rapidly evolving. I have reached out and asked the firm about changes to laws and how...
There have been several times when we have had to say that our collections were declining month over...
ARStrat is very engaged. We have had such a positive experience with our account manager. We watch...
There are other bad-debt collection agency firms out there that offer more than what we are getting...
When we went full SBO, we overturned the basket cart for firms and went head-to-head with the firms...
We have a whole contracting department that reviews all of our contracts before we enter into a...
ARStrat’s recovery rate meets what I think is the industry standard. We work with some great people...
Commentary Summary
Comment Type Breakout