Artera (Well)
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Director

Functionality and Upgrades

In the future, we wish to see Artera make contact with patients more transparent. We would like to...

Dec 2022
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Director

Relationship

Artera has been responsive. Sometimes our only limitation is our own internal ability to implement...

Dec 2022
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Director

Other Observations & Comments

Getting Artera's system and our EMR to talk and feed off one another is a bit cumbersome, and the...

Dec 2022
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Director

Relationship

With WELL, we had very comprehensive pricing, and that was a differentiator in the decision to go...

Nov 2022
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Director

Interfacing and Integration

The product’s ability to immediately connect bidirectionally is great. The integration is exactly...

Nov 2022
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Director

Functionality and Upgrades

We have had really positive feedback from patients about the product. We have a patient family...

Nov 2022
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Director

Other Observations & Comments

There was a cultural shift at our organization when we got the product. Sometimes it is difficult...

Nov 2022
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Director

Implementation and Training

In addition to our initial training, whenever we reach out to the vendor and ask them to show us...

Nov 2022
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Director

ROI / Cost (care and feeding)

We have been really happy with this solution. We have seen a huge reduction in no-shows, so we have...

Nov 2022
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Director

Technology

The AI functionality, which is something that I am really interested in, is looking terrific. That...

Nov 2022
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Director

Functionality and Upgrades

With WELL, in addition to the fully integrated patient appointment reminder module, we have the...

Nov 2022
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VP/Other Executive

Implementation and Training

Well Health does very well during upgrades and implementations. When we implemented the system, the...

Nov 2022
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VP/Other Executive

Relationship

We have a special relationship with Well Health, so we always get a very high-touch experience with...

Nov 2022
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VP/Other Executive

Future Outlook

Well Health is very transparent about their road map, and I know their road map includes many things...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The basic functionality for text reminders is extremely intuitive, flexible, and adaptable, and it...

Nov 2022
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Director

Service and Support

WELL has required a bit of our attention lately, but Artera has been really attentive. They are...

Nov 2022
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CMIO

Relationship

Artera keeps their promises and has very good customer service. We meet with the vendor on a regular...

Oct 2022
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CMIO

Functionality and Upgrades

Our patients have done very well with the product. It is very easy for them. The design is...

Oct 2022
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CMIO

Future Outlook

We are looking for more options with texting in the product. Right now, we have bidirectional...

Oct 2022
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CMIO

Interfacing and Integration

WELL pulls in information from our EMR, including a patient’s phone number and when their next...

Oct 2022
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Director

ROI / Cost (care and feeding)

WELL has revolutionized the way that we connect with our patients. Previously, we could send out...

Oct 2022
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Director

Relationship

The vendor will not only say what they are going to do but do what they say they are going to do....

Oct 2022
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Director

Implementation and Training

We went live during a very tumultuous time, and the vendor was very attentive leading up to the...

Oct 2022
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Director

Implementation and Training

We were initially looking for training on appointment reminders, but the COVID-19 pandemic changed...

Oct 2022
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Director

Interfacing and Integration

When we first launched WELL, we were on a legacy EHR, but the vendor found a way to integrate with...

Oct 2022
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Director

Relationship

Artera is very responsive. We have regular meetings with the vendor, and between those meetings,...

Oct 2022
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Director

Future Outlook

The analytics portion is a bit trickier than we would like, but Artera is working on that. We expect...

Oct 2022
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Director

Relationship

We recently talked with the vendor about what we wanted to do in the future. We had a session to...

Oct 2022
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Director

Lessons Learned

The product could be better for our patients because texting isn’t for everyone. Some of our...

Oct 2022
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Director

Functionality and Upgrades

Even with minimal training, the product is very intuitive and easy to use for our office staff. Our...

Oct 2022
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Director

ROI / Cost (care and feeding)

The product meets all of our needs so we can communicate with our patients in an effective and quick...

Oct 2022
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Director

Relationship

We can reach out to our customer success team and ask them for things. If what we are asking for is...

Oct 2022
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Director

Service and Support

There have been very few instances when we have had to reach out for phone or web support. That...

Oct 2022
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Director

Sales and Contracting

Anytime that the vendor thinks of something that would make our work easier or has a new product to...

Oct 2022
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Director

Functionality and Upgrades

What we like most about WELL is the customizability and the ease of changing things to fit the needs...

Oct 2022
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Director

Service and Support

Epic’s support is better than most vendors. They are the best vendor we work with by far. We have...

Oct 2022
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Manager

Functionality and Upgrades

WELL is a text-message program, so if someone can text, they can use the product.

Oct 2022
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Manager

Relationship

Our organization is extremely needy. We cater to our doctors, and we like certain things. So some of...

Oct 2022
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Manager

Implementation and Training

My staff that helped during the implementation process were trained one-on-one. For the rest of my...

Oct 2022
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Manager

Service and Support

With the support team, sometimes it takes a little longer to get a response, or we have to go back...

Oct 2022
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Manager

Relationship

Our previous vendor had a report that gave us specific information about a patient. WELL Health...

Oct 2022
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Manager

Functionality and Upgrades

We are in a really good spot right now to get the information that we want. One of the things I use...

Oct 2022
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Manager

Functionality and Upgrades

We have the ability to pin patients, which means we can pin them so we don't have to go back and...

Oct 2022
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CMIO

ROI / Cost (care and feeding)

WELL Health recently changed their pricing model from when we first signed on with them. They used...

Oct 2022
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CMIO

Other Observations & Comments

As WELL Health upgrades and adds to the system, the vendor needs to be aware that there is always...

Oct 2022
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CMIO

ROI / Cost (care and feeding)

With the current state of healthcare, which includes physician shortage, staffing shortages, and...

Oct 2022
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Manager

Service and Support

The WELL Health support team has gone through some challenges. I used to be able to get responses...

Oct 2022
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Manager

Other Observations & Comments

We don’t necessarily need training from WELL Health. WELL is an easy enough application to...

Oct 2022
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Manager

Service and Support

WELL Health is becoming more proactive as far as reaching out to us goes. The person that we are...

Oct 2022
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Manager

Relationship

WELL drives tangible outcomes. And the analytics in WELL have improved a lot, so that is very...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Switching to WELL was not our choice. We had to go with the product our larger group uses that works...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I can't blame the product as much as the way it is being implemented by the larger healthcare...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

WELL is easy to use, and the basic things work okay. The online bill works very well, and if we...

Sep 2022
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VP/Other Executive

Service and Support

The WELL Health support staff are not able to work with us so much individually because of how our...

Sep 2022
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Director

Relationship

We have regular touchpoint meetings with WELL Health, and that sets the vendor apart from other...

Sep 2022
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Director

ROI / Cost (care and feeding)

I am totally satisfied with the product's quality. I have not heard of any defects from our teams,...

Sep 2022
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Director

Relationship

Our account representative from WELL Health is good about reaching out to us. We do not have to...

Sep 2022
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Director

Functionality and Upgrades

What set WELL apart from any other products was WELL's ease of use; the ease of use was huge for us....

Sep 2022
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Director

ROI / Cost (care and feeding)

We are getting our money’s worth out of WELL. The product is worth every penny. The vendor is a...

Sep 2022
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Director

Functionality and Upgrades

I appreciate that WELL Health has a demo system for us. We can test things to our heart's content to...

Sep 2022
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Director

Sales and Contracting

WELL Health should keep innovating because they have managed to lead and look for additional use...

Sep 2022
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Director

Win/Loss - Why they were selected (by current clients)

Another reason we chose WELL over other patient engagement platforms was that the product supported...

Sep 2022
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CIO

Functionality and Upgrades

WELL is fairly easy to set up. We don't need much training. Once we set up the system, we can just...

Sep 2022
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CIO

Functionality and Upgrades

WELL is doing really well with appointment reminders. However, the vendor offers a lot of bells and...

Sep 2022
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CIO

Relationship

If our EMR vendor were to offer a system that had competitive functionalities and was similar to...

Sep 2022
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VP/Other Executive

Service and Support

The vendor's support team seems to be all over the place. They have trouble getting back to us. It...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The system's ease of use is better for patients than for our office staff. We are running a lot of...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Whenever we look into features we might want, the vendor always tells us that there is an add-on...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

I feel like the vendor tells us a lot of things they can do, but when we want those things, then the...

Sep 2022
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Manager

Interfacing and Integration

The product has certainly been a great tool for us to use. More recently as we have looked to do...

Sep 2022
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Manager

Functionality and Upgrades

As far as new technology goes, what the vendor is bringing to us is relevant. It is consistent with...

Sep 2022
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Manager

Service and Support

When something is not working in the product, the vendor doesn’t do a good job of communicating that...

Sep 2022
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Manager

Lessons Learned

When we tell others about the product, we are honest and up front with our barriers and the hurdles...

Sep 2022
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Manager

Relationship

WELL Health is certainly always willing and interested in partnering with other vendors to come up...

Sep 2022
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Manager

Service and Support

From a timeline perspective, the vendor does well in terms of resolving concerns. The vendor has...

Sep 2022
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Manager

ROI / Cost (care and feeding)

A cost is associated with every new functionality the vendor comes up with and all the new bells and...

Sep 2022
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Manager

Service and Support

The vendor’s communication is probably where they could use a little improvement in terms of...

Sep 2022
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Manager

Implementation and Training

Our go-live was amazing. I was definitely very impressed and very happy with that entire process.

Sep 2022
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Manager

Functionality and Upgrades

The product is a little difficult. A handful of things are missing from the functionality. We really...

Sep 2022
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Manager

Functionality and Upgrades

There were no big surprises on our end in terms of what the product was capable of. We have pushed...

Sep 2022
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Manager

Sales and Contracting

There was some functionality that we originally were promised from the get-go. The lack of that...

Sep 2022
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Manager

Implementation and Training

It feels like once WELL Health has turned something on for one group, it is done. In reality, they...

Sep 2022
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Manager

Interfacing and Integration

WELL Health is trying to integrate the product and give it more flexibility. They are trying to make...

Sep 2022
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Manager

Implementation and Training

WELL has been a very easy product to bring up and go live with. The vendor has done a great job of...

Sep 2022
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Analyst/Coordinator

Lessons Learned

I would not recommend WELL Health; there have been too many issues without explanations. We have had...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

At this time, we are unable to send broadcast messages. For example, when a provider is not in, the...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We have put in a ton of enhancement requests to WELL Health. I would like to be able to sort my...

Sep 2022
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Analyst/Coordinator

Relationship

WELL Health doesn’t inform us prior to system upgrades and maintenance. The vendor did one update...

Sep 2022
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Analyst/Coordinator

Service and Support

WELL Health has great people and customer service. The customer service team is always there to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There have been a lot of enhancements that WELL Health has done that have looked good for the users,...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

There is a lot of room for improvement. WELL Health is very quick to try to get companies to change...

Sep 2022
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Analyst/Coordinator

Service and Support

WELL Health's integration teams, the project managers, and the customer service team for WELL...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The product is definitely not hard to use. However, WELL's filtering options were not great for many...

Sep 2022
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Analyst/Coordinator

Future Outlook

We have to consider WELL Health a part of our long-term plans at this time because we are...

Sep 2022
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Analyst/Coordinator

Relationship

The vendor keeps all promises. The fulfillment of those promises may take some time, but I...

Sep 2022
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Director

Functionality and Upgrades

It has been challenging to work with WELL Health recently. Getting new modules in place has been a...

Sep 2022
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Director

Future Outlook

The product is absolutely part of our long-term plans. It has worked really well for our appointment...

Sep 2022
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Director

Functionality and Upgrades

We had some issues with our newest module from WELL Health. It was really tough to get information...

Sep 2022
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Director

Interfacing and Integration

We have been trying to integrate WELL into our other software, and that has not gone very well.

Sep 2022
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Director

Relationship

Everyone in WELL Health's organization is very responsive, including the C-suite people.

Sep 2022
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Director

Technology

WELL has been outstanding. When we went out to the market, WELL Health was the only vendor that had...

Jul 2022
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Director

ROI / Cost (care and feeding)

The vendor allows us to make changes in the system without opening a ticket with them. That is what...

Jul 2022
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Director

Relationship

The vendor has top-notch support. I have a monthly meeting with them, and they care about their...

Jul 2022
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Manager

Relationship

We have a great relationship with WELL Health. Although there has been some movement in staff and...

Jun 2022
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Manager

Functionality and Upgrades

We are using WELL to communicate with our patients via WELL texting. Patients can request...

Jun 2022
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Manager

ROI / Cost (care and feeding)

For a while, there weren’t too many changes in the product. We tried a couple of things with WELL,...

Jun 2022
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Manager

Functionality and Upgrades

I would like to have more options for the patients to opt out of receiving campaigns for marketing...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

We might be changing systems altogether, but nothing is definite right now. If we changed systems,...

May 2022
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Analyst/Coordinator

Service and Support

It is harder to get help from the vendor now than it was initially. WELL Health taught us very well,...

May 2022
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Analyst/Coordinator

Implementation and Training

The vendor was very great with the setup. The training was hands on, and WELL Health was very good...

May 2022
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Analyst/Coordinator

Relationship

The vendor’s involvement is very good, although they have turnover. We get different account...

May 2022
||
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Director

Functionality and Upgrades

WELL is challenging for some of our patients to use. They have to figure out what to press to go to...

May 2022
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Director

Relationship

I have noticed that the vendor has had quite a bit of turnover with their higher-management people....

May 2022
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Director

Future Outlook

WELL isn't part of our long-term plans. We are in the process of moving to another system that can...

May 2022
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Director

Functionality and Upgrades

The solution did exactly what we wanted it to do. It had some features that we didn't take advantage...

May 2022
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Director

Service and Support

The vendor is still trying to manage their growth. They lack resources, so things have become more...

May 2022
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Director

Functionality and Upgrades

It is fairly easy for our staff members to use WELL. The system is very simplistic. We can message...

May 2022
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Director

ROI / Cost (care and feeding)

With the system, we have seen a reduction in no-shows, improvement in our recalls, and improvements...

May 2022
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VP/Other Executive

Functionality and Upgrades

WELL is very easy for staff members and patients to use. It is simply a text messaging system, so we...

May 2022
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Director

Functionality and Upgrades

The vendor has slowed down recently in their ability to bring new functionality to the market. I...

May 2022
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Director

Functionality and Upgrades

We chose WELL Health because they seemed to be able to do what we wanted to do with text outreach....

Feb 2022
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Director

Functionality and Upgrades

We are very pleased with WELL Health. They are transparent about how their program works. WELL...

Feb 2022
||
(0)
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Director

Future Outlook

The vendor has projected some improvements for the future that I wish were available now. We want...

Feb 2022
||
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Manager

Win/Loss - Why they were selected (by current clients)

Appointment reminders are the WELL's bread and butter. That was the original reason we went with...

Dec 2021
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Manager

Functionality and Upgrades

The system doesn't have a lot of prebuilt things. We have built pretty much everything ourselves....

Dec 2021
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Manager

Future Outlook

We aren't replacing WELL, but we are going to move to some other technology for some co-pay...

Dec 2021
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Manager

Functionality and Upgrades

WELL's communication platform is easy to manage, update, and customize. I am not sure whether anyone...

Dec 2021
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Manager

Functionality and Upgrades

I don’t think products can get any easier than WELL, but there are still several patients who have...

Dec 2021
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