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Aspirion Complex Claims Services Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Tools and Methodology
Using Aspirion is an ongoing service for us. Sometimes we wonder whether we should continue with...
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Director
Relationship
Aspirion’s staff and consultants are very easy to communicate with. If we are working with reports...
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Manager
Tools and Methodology
One of the types of claims that Aspirion works on for us is very difficult because there are so many...
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Manager
Relationship
Aspirion is very receptive to feedback and prompt in their feedback. There have been a couple of...
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Manager
Tools and Methodology
We have had a few issues with the way that we upload a spreadsheet that Aspirion is supposed to pick...
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Manager
Relationship
I was impressed with the way one of Aspirion’s higher-ups marketed the product. The work Aspirion is...
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VP/Other Executive
People and Knowledge
Aspirion has been very helpful in volunteering to do some training for our staff. The vendor has...
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VP/Other Executive
Relationship
Aspirion has definitely met our expectations. To exceed our expectations, I would want the vendor to...
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VP/Other Executive
Tools and Methodology
Aspirion has recovered some nice dollars for us. Their approach is to go after the outstanding...
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VP/Other Executive
Tools and Methodology
The vendor provides us with the status of where they are. The vendor updates our accounting system...
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Director
Relationship
Overall, things with Aspirion have been very good. They did go through some growing pains a few...
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Director
ROI and Cost
Finding the dollars left on the table is how we measure our success with Aspirion. Success is also...
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Director
Tools and Methodology
There is not any new technology from Aspirion that I am aware of. I am sure they have their own...
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Director
Relationship
Every once in a while, I get an email from Aspirion with information about what they have found in...
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Director
Relationship
Overall, our experience with Aspirion’s staff has been good. There were a couple of times years ago...
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Director
Tools and Methodology
Aspirion is excellent at execution. They are not in an easy position, especially with certain...
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Director
Relationship
Aspirion’s executives are highly involved. They come on-site at least once each year to speak to our...
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Director
Project Results
Tangible outcomes to me means cash flow. If I compare Aspirion to other vendors that we have had...
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Director
Relationship
We have had a lot of communication with Aspirion in the past few months due to our changes. Aspirion...
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Manager
Tools and Methodology
Aspirion is fabulous. They are timely and are always on top of any account that is assigned to them....
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Manager
Tools and Methodology
Aspirion is really quick to let us know about anything new that comes up. That can be complicated,...
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Manager
Tools and Methodology
Aspirion sends us a regular report. We were meeting more often before, but we decided that there...
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Manager
Tools and Methodology
I am used to doing everything, so it was a little scary to start outsourcing. We want to keep jobs...
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Manager
Tools and Methodology
Our skill set is limited on our IT side, so there were some challenges getting Aspirion all the...
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Manager
Relationship
If we need executive involvement, Aspirion’s client managers are always involved.
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Manager
Tools and Methodology
I review Aspirion’s invoices, but I think I found a mistake only once. I feel like Aspirion is very...
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Director
Project Results
Aspirion is doing great. They are actually very good at going out and filing things for us if a...
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Director
Tools and Methodology
Exceeding expectations would mean that Aspirion would be going above and beyond, but they do pretty...
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VP/Other Executive
Tools and Methodology
Aspirion does very well for us. We are using them for a few projects, and those are working out very...
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VP/Other Executive
Other Observations
Since we became more automated, we do not use Aspirion as much anymore. We use them for a specific...
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VP/Other Executive
Relationship
We have an Aspirion representative who contacts us quite a bit and always wants to come and visit...
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Director
Project Results
Aspirion is extremely easy to work with, and that isn't always the case with vendors. Aspirion's...
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Director
Tools and Methodology
We get regular reports from Aspirion, and we also have regular calls with them. The reporting is...
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Director
Project Results
We haven't had any major problems with Aspirion. They do a really good job and make the process easy...
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Director
ROI and Cost
Aspirion doesn't nickel-and-dime; they are very straightforward. We pay them a percentage of the...
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Manager
Relationship
There is great communication with Aspirion. They send us a spreadsheet regularly with all the...
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Manager
People and Knowledge
I have good relationships with people at Aspirion. I communicate with them frequently when they need...
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Manager
Relationship
If we had to go with somebody, I would personally go with Aspirion again. I am also not someone who...
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Manager
ROI and Cost
I don't really feel like Aspirion nickel-and-dimes us. We had some issues where things got backed up...
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VP/Other Executive
Project Results
I have used SHP with multiple clients. I have used them for a long time, and they have been a...
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VP/Other Executive
Relationship
SHP’s executives are very hands on. The leadership team has been a partner and checks in with us...
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VP/Other Executive
ROI and Cost
Considering the type of labor and high skill level that SHP brings, I think the pricing is...
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VP/Other Executive
Tools and Methodology
I don’t know how strategic SHP is, but they are flexible. If we ask them to pick up additional work...
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VP/Other Executive
Tools and Methodology
Working with SHP has been easy. They noticed an area in which we weren’t functioning at the highest...
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VP/Other Executive
Future Outlook
SHP has some technology that they use internally that helps their teams be more effective. I would...
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Director
Project Results
The vendor was pretty reactive in response to our need to get up and running. The vendor did an...
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Director
Relationship
We have a relationship with one of the vendor executives, and because of that relationship, when we...
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Director
Tools and Methodology
There was a point where we had to address an issue with the vendor, and they came through with...
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Director
People and Knowledge
When the representatives are seasoned, we rate them very well. But it takes time to get people up to...
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Director
Tools and Methodology
The vendor could expand better in taking advantage of their footprint in strategic ability.
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Director
ROI and Cost
The vendor has done a fantastic job of accomplishing what we have asked of them. The vendor has been...
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Director
Relationship
The vendor works so closely with our team. They work hand in hand with our financial counselors who...
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Director
Relationship
I highly recommend the vendor to others. I speak highly of Aspirion as often as I can. I even tried...
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VP/Other Executive
People and Knowledge
I haven’t had any complaints about Aspirion’s staff members. They have been expanding into some...
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VP/Other Executive
Relationship
A lot of the issues have been our own issues and not Aspirion’s. Their executive involvement is...
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VP/Other Executive
Relationship
Aspirion could increase their ability to help us drive tangible outcomes by being more aggressive in...
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VP/Other Executive
ROI and Cost
I would contract Aspirion again. They provide a level of expertise that I cannot provide myself.
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Director
Relationship
The vendor personally does webinar training sessions, and they also come on-site to do training...
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Director
Relationship
We have calls with the vendor on a regular basis, and the vendor lets us know when a new form is...
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Director
Project Results
Aspirion sends a monthly client report that shows the collections and listings. Before we used their...
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Director
Relationship
We are trying to keep what we can in-house because of the cost, but if we didn't have the expertise...
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Director
Relationship
We absolutely love Aspirion. They are really part of our team; our staff members consider the...
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Director
Relationship
If I don't like a vendor, I don't use them. We get a great value with Aspirion, and they have worked...
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Director
Tools and Methodology
We chose Aspirion because they have a lot of expertise in certain areas. I didn't know that Aspirion...
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Director
Relationship
If I left our organization and had to choose a vendor to work for, I would choose Aspirion. They...
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Director
Tools and Methodology
Aspirion has done a really good job for us. We have had some empty holes in a certain process. We...
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Director
Relationship
Vendors need to make sure that they know all the PM systems, or at least the big ones, that are out...
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Director
People and Knowledge
Aspirion's staff members are happy. They all seem to really love what they do, and that helps...
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Director
Relationship
I would rate Aspirion highly for executive involvement. I have never dealt so much with a CEO....
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Director
Relationship
The vendor is part of our team. They interact with us, provide training, and really help us drill...
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Director
ROI and Cost
The vendor doesn’t nickel-and-dime us.
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Director
Tools and Methodology
It would be nice to have some of the documentation or templates that the vendor uses to scan patient...
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Director
Other Observations
I would like to get more continuous feedback in terms of how the vendor is getting their claims...
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Director
Relationship
The vendor’s executives are very involved and responsive. They are easy to get in touch with. I can...
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Director
Project Results
We rate the vendor highly in terms of driving tangible outcomes because that is what they are all...
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Manager
Relationship
Aspirion is one of my favorite vendors because they do everything with tact and diplomacy. They are...
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Manager
Tools and Methodology
When I go into an account and look at Aspirion's notes, I see that they are sufficient. The vendor...
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Manager
Relationship
Most businesses that grow fast usually have difficulty handling the volume and grow lax in many...
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Manager
Relationship
We have always communicated with the owners. They come into our office to visit or go over reports,...
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Manager
Relationship
Aspirion is awesome. I have worked with a number of vendors at this facility and at other...
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