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Aspirion Complex Claims Services
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Complex Claims Services 2022: Who Delivers Consistent Results?
Complex Claims Services 2022:
Who Delivers Consistent Results?
June 2022
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User Commentary

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Director

Project Results

The firm is helping us with a big project. They recognized that we needed some training, so they are...

Mar 2023
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Director

Tools and Methodology

Aspirion’s strength is their communication. Being able to communicate is really important when...

Mar 2023
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Director

Future Outlook

The firm could improve in terms of letting us know what we need to do on our end about trying to...

Mar 2023
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Director

Relationship

We had a change in our organization, and the firm has been really easy to work with in terms of...

Mar 2023
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Director

Relationship

One of the firm’s representatives comes to our meetings, so that person is very much involved.

Mar 2023
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Director

Tools and Methodology

There is always room for improvement. It is getting harder and harder to get insurance to pay, and...

Mar 2023
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Director

People and Knowledge

Aspirion has a lot of knowledge about working claims, so that is helpful for us. Working claims is...

Mar 2023
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Analyst/Coordinator

Project Results

Aspirion has helped us to decrease A/R and increase revenue. The firm has also increased customer...

Mar 2023
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Analyst/Coordinator

Tools and Methodology

Apsiron has a consistent routine with the touches that they do. I don't expect every account to be...

Mar 2023
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Analyst/Coordinator

Tools and Methodology

I am not very impressed with Aspirion’s out-of-state Medicaid side of the house. They present the...

Mar 2023
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Director

Relationship

I don't think that Aspirion is the strongest vendor out there when it comes to claims services. The...

Mar 2023
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Analyst/Coordinator

Project Results

Our claims for motor vehicles and workers' comp seem to get paid and worked in a very good manner....

Mar 2023
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Analyst/Coordinator

People and Knowledge

We have had issues with our VA claims being timely and getting paid. I have been babysitting...

Mar 2023
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Analyst/Coordinator

Relationship

Aspirion's management is not keeping us updated as much as they should. Their management wasn't...

Mar 2023
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Director

Tools and Methodology

Things have changed a lot with Aspirion. VA claims used to be their strongest area, but that area...

Feb 2023
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Director

People and Knowledge

Aspirion has had a steady workforce for workers’ compensation and motor vehicle accident claims. The...

Feb 2023
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Director

ROI and Cost

I would not use Aspirion’s services again because of the firm’s turnover, a lack of follow-through...

Feb 2023
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Director

Relationship

When we started with Aspirion, we struggled. The worst part for me was that while we were onboarding...

Jan 2023
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Director

Project Results

If we keep Aspirion, they are going to have to lower their claim threshold to take some of our...

Jan 2023
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Analyst/Coordinator

Project Results

Aspirion’s strongest point is the VA, but we usually don't have any issues. Aspirion files the...

Jan 2023
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Analyst/Coordinator

Relationship

Communication is fairly strong between Aspirion and us. We have regular calls with Aspirion and can...

Jan 2023
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Analyst/Coordinator

Tools and Methodology

Aspirion’s follow-ups are sometimes a little slow. Things come back to us every few days, so I...

Jan 2023
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Analyst/Coordinator

People and Knowledge

I would tell others that Aspirion is knowledgeable about the levels they have handled for us,...

Jan 2023
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Analyst/Coordinator

Tools and Methodology

I don't understand some of Aspirion's processes or why my process does not override theirs. I tell...

Jan 2023
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Director

Relationship

We have been happy with Aspirion. Each month, they increase how much they collect. The knowledge...

Dec 2022
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Director

Tools and Methodology

We have seen a change in the firm's collections over the past couple of years, and they have been...

Dec 2022
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Director

Relationship

We meet regularly with Aspirion to ensure our inventories still match up, but otherwise, we don’t...

Dec 2022
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Director

ROI and Cost

If we have a lien filed against a future judgment that goes on for a year because the patient is not...

Dec 2022
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Director

ROI and Cost

Aspirion doesn’t don't nickel-and-dime us. We have very specific agreements with them, and we pay...

Dec 2022
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Director

Lessons Learned

A suggestion I have for Aspirion is to have better reporting. If I saw their value in their...

Dec 2022
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Director

ROI and Cost

Aspirion is working to determine how quickly we can get paid. MedPay pays very quickly, but...

Dec 2022
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Director

Relationship

Aspirion has people who have worked on the provider side and the insurance side as well. It is nice...

Dec 2022
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VP/Other Executive

ROI and Cost

Working with Aspirion has improved the patient experience without question, and we have seen very...

Dec 2022
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VP/Other Executive

People and Knowledge

The firm has room for improvement only around general system challenges. They have their own system,...

Dec 2022
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Manager

Relationship

Aspirion reviews accounts, and they work pretty independently. They are the expert in the areas that...

Nov 2022
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Manager

Relationship

Aspirion works great with us. I had an account that we did everything we could for, and it was not...

Nov 2022
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VP/Other Executive

Other Observations

We have had some hiccups, but right now, things are going well with Aspirion. I think the volume was...

Nov 2022
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VP/Other Executive

Lessons Learned

We like Aspirion’s work; the work is of good quality. The firm is a great partner. However, they...

Nov 2022
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Analyst/Coordinator

Other Observations

The volume of claims is so large, and there are some older claims that are still outstanding with...

Oct 2022
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Analyst/Coordinator

Project Results

Aspirion does collect a lot of money for us. And we are able to go in and dive down into the queues...

Oct 2022
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Analyst/Coordinator

Relationship

Aspirion is very responsive. If I message them or email them about a claim, they will get back to me...

Oct 2022
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Analyst/Coordinator

Relationship

Aspirion is easy to communicate with. I can email or call, and they will help me. If something is...

Oct 2022
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Manager

Project Results

Aspirion’s legacy collection is really poor. The firm doesn’t seem to have the knowledge or...

Sep 2022
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Manager

Project Results

We brought in Aspirion because they did a very good job when they helped us with something else....

Sep 2022
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Manager

Relationship

Professionally, I think the firm has our best interests at heart, but my main contact seems like a...

Sep 2022
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Manager

ROI and Cost

We worked on a specific area in complex claims with Aspirion. There were benefits from the firm,...

Sep 2022
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Manager

Relationship

I refer to the Aspirion team when I have questions, even when I have questions for front-end...

Sep 2022
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Manager

People and Knowledge

Aspirion has executed the things we have needed them to do. The firm has also been good about...

Sep 2022
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Manager

ROI and Cost

Our revenue cycle has a weak link, and Aspirion does a good job at bringing cash in and reducing A/R...

Sep 2022
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Manager

People and Knowledge

Aspirion's services have been worth the money because their team members have come to our...

Sep 2022
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Manager

Project Results

Aspirion is pretty average. The firm is probably doing enough to keep their position within our...

Sep 2022
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Manager

Project Results

Aspirion has been a great partner. They have helped us to concentrate on our legacy A/R system. That...

Aug 2022
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Manager

Relationship

Aspirion responds to us quickly when we need anything. They are very easy to work with and seem to...

Aug 2022
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Manager

People and Knowledge

Aspirion needs to do better with communication among their own team. The firm doesn’t always know...

Aug 2022
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Manager

ROI and Cost

I have worked with many different firms and attorneys. Aspirion is my favorite firm ever because...

Aug 2022
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Manager

Relationship

We used to hear from Aspirion more often or have a check-in at the executive level. As they grow,...

Aug 2022
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Manager

Tools and Methodology

Prior to COVID-19, I was giving Aspirion really high scores. One of the reasons was that they were...

Aug 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We have a good relationship with Aspirion. They impressed me with their willingness to meet in...

Aug 2022
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Manager

People and Knowledge

Aspirion assigns us an account person. They develop a rapport with us, and if there are any problems...

Aug 2022
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Manager

Project Results

We don't have the resources that Aspirion has. Having those resources, they can speak with attorneys...

Aug 2022
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Analyst/Coordinator

ROI and Cost

The charges from Aspirion are fair. They seem to be right in the ballpark of other companies that we...

Aug 2022
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Analyst/Coordinator

Project Results

More often than not, Aspirion exceeds our expectations, but some of the turnaround times can be...

Aug 2022
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Director

ROI and Cost

Aspirion is pretty strong in some more complex areas, but just by looking at the numbers, the firm...

Aug 2022
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Director

Project Results

With Aspirion, we have reduced the number of write-offs for insurance-related claims. We haven't...

Aug 2022
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Director

ROI and Cost

Aspirion doesn’t charge us for every little thing. Our agreement is strictly based on a percentage...

Aug 2022
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Director

Project Results

We expected the firm to be performing a little bit better in some areas. The firm has just barely...

Aug 2022
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Analyst/Coordinator

Tools and Methodology

I really like working with Aspirion. Their response time is great, and they work the accounts in a...

Aug 2022
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Analyst/Coordinator

ROI and Cost

Aspirion has definitely increased revenue for us. They are very involved, even to the minute level....

Aug 2022
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Analyst/Coordinator

Tools and Methodology

From a partnership standpoint, the firm is always looking out for the hospital’s needs and what will...

Aug 2022
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Director

Other Observations

Things might have been better had the firm been able to come on-site to do training, but they...

Aug 2022
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Director

People and Knowledge

Aspirion’s strongest area is client services. Aspirion's representatives are amazing; they make sure...

Aug 2022
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Director

Project Results

Aspirion is such a good partner. They actually did a rate decrease for us so we could gain a little...

Aug 2022
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Manager

Project Results

We absolutely adore Aspirion. When motor vehicle accident patients come in, they don't always have...

Aug 2022
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Manager

Relationship

Our Aspirion contact is amazing. We stay in very close contact with them. We have been very lucky...

Aug 2022
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Manager

ROI and Cost

Our experience with Aspirion has been quite wonderful. Their IT team is very easy to work with. The...

Aug 2022
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Manager

Relationship

Aspirion is as successful as they are because the people that they hire have a very strong human...

Aug 2022
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Manager

People and Knowledge

Aspirion has resolved cases for self-funded payers and helped increase our revenue. They have...

Aug 2022
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Manager

People and Knowledge

Aspirion has their own nursing team to write appeal letters on our outpatient claims because we do...

Aug 2022
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Manager

People and Knowledge

Aspirion is always willing to look at an account and give an honest assessment on whether they may...

Aug 2022
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Manager

Lessons Learned

We receive a month-end report from Aspirion, and they supply us with the dollars they have...

Aug 2022
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Manager

Relationship

Aspirion keeps us informed of everything they are doing. They don't do anything outside of our...

Aug 2022
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Manager

People and Knowledge

Aspirion is one of our best service partners. I have had patients who would rather speak to Aspirion...

Aug 2022
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Manager

Relationship

Aspirion is a hit or miss. The firm depends a lot on attorneys. Aspirion exceeds my expectations...

Aug 2022
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Manager

People and Knowledge

I am still learning and working with the firm’s flow. It is a lot better now than it was when I...

Aug 2022
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Manager

Project Results

By working with the firm, we have increased our revenue and decreased our turnaround time for the...

Aug 2022
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Manager

Project Results

The firm’s communication is pretty decent. We get routine reports from the firm's teams on the...

Aug 2022
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Manager

People and Knowledge

My team seems to have a more expansive knowledge level than the firm’s team. The firm’s team has had...

Aug 2022
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Manager

People and Knowledge

The firm’s staff members are not afraid to ask us questions, and they are super quick about...

Aug 2022
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Manager

Tools and Methodology

The firm hasn’t come to me with data on regulations. When I get an update from the VA and forward...

Aug 2022
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Director

Project Results

We have a good relationship with Aspirion. The firm has been successful in increasing revenue with...

Jul 2022
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VP/Other Executive

Project Results

Aspirion has kept their commitments to do our collections and give them the attention they deserve....

Jul 2022
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Director

ROI and Cost

For a couple of years now, we have been using Aspirion's complex claims services for our VA and...

Jul 2022
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Manager

People and Knowledge

New employees with Aspirion will have a learning curve, but I think part of that is because of the...

Jul 2022
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Director

Relationship

Aspirion sticks to their commitments and has stuck to the contract that we decided on. We don't get...

Jul 2022
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Director

ROI and Cost

I think the greatest benefit that I have noticed from using Aspirion's complex claims services is...

Jul 2022
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Manager

Relationship

Aspirion does a fantastic job. We have a great relationship, and we are constantly communicating....

Jul 2022
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Manager

Lessons Learned

So many people are leery when they get a phone call, especially whenever it is a company that is...

Jul 2022
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Manager

Relationship

Years ago, we didn’t have a whole lot of management changes with Aspirion. But it seems like more...

Jul 2022
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Manager

Project Results

The outcome of working with Aspirion is tremendous. They have had to work hard to accomplish what we...

Jul 2022
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Manager

Relationship

If I have a question for Aspirion about their process, they will give me a lot of information so we...

Jul 2022
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Director

Project Results

Aspirion exceeded our expectations. Our workers' comp is not out of control at all, and with...

Jun 2022
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Director

Relationship

Aspirion bought out the company we were working with previously, and I have a bad taste in my mouth...

Jun 2022
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Director

Relationship

We have terminated our contract with Aspirion, but our work with them was primarily during COVID-19,...

Jun 2022
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Director

ROI and Cost

There are some changes that Aspirion wanted to make in terms of pricing. I know salespeople try to...

Jun 2022
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Director

ROI and Cost

Aspirion charges us for every claim they collect payment on. They don't charge us for phone calls or...

Jun 2022
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Director

Tools and Methodology

There needs to be more reconciliation with what we show and what Aspirion is actually pulling. On...

Jun 2022
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Director

People and Knowledge

Aspirion is very committed. Aspirion is meeting my expectations by resolving complex issues,...

Jun 2022
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

The firm did their homework before they ever came to the table, and that was what won them the bid....

Apr 2022
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VP/Other Executive

Project Results

The onboarding process was really swift. The firm has been super. There have been no patient...

Apr 2022
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Director

People and Knowledge

We have run into issues with Aspirion’s staff not having all the knowledge they should have about...

Mar 2022
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Director

Tools and Methodology

Aspirion doesn’t give good feedback in terms of improvement opportunities we can do or options they...

Mar 2022
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Director

ROI and Cost

Aspirion could be a better partner in terms of what we can do to correct issues. We had an issue...

Mar 2022
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Director

Relationship

I have no executive involvement with any of Aspirion’s folks. With many of our other firms, we are...

Mar 2022
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Director

ROI and Cost

Aspirion has a good number of people that can work through accounts, and their rate has been...

Mar 2022
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