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Aspirion Complex Claims Services Commentary
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Mollie Hunt
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Complex Claims Services 2022: Who Delivers Consistent Results?
Complex Claims Services 2022:
Who Delivers Consistent Results?
June 2022
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User Commentary

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Analyst/Coordinator

Relationship, Services, Services, Value, Value, Value

I feel that we are paying too much for the service that we are getting from Aspirion, particularly...

Nov 2023
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Analyst/Coordinator

Relationship, Operations, Operations

The firm is starting to learn to put in adjustment requests instead of asking us for adjustment...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

The only problem I have ever really had with Aspirion was when their website was down and their IT...

Nov 2023
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Director

Relationship, Relationship

For anything that we need, Aspirion is always willing to assist and readily available. Their support...

Nov 2023
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Director

Relationship, Relationship, Operations, Services

Having a better way to communicate securely would be beneficial. Right now, if the firm needs...

Nov 2023
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Director

Relationship, Relationship, Operations, Operations

Aspirion offers a lot of different educational webinars. They are very involved with HFMA and...

Nov 2023
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VP/Other Executive

Relationship

The engagement has been a good experience. The firm is very on top of any issues we have. They move...

Oct 2023
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Director

Services, Value

We have a very succinct contract, so the firm only charges what is in the contract.

Sep 2023
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Director

Relationship, Services

The strength of the firm is their expertise in provider enrollment. They have expertise in finding...

Sep 2023
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Director

Relationship, Services

The firm’s client reporting was terrible, and we pushed them to develop a better reporting package....

Sep 2023
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Director

Relationship

If things were up to me, I wouldn't put all of my complex claims in one firm because that is too...

Sep 2023
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Director

Services

The firm needs to understand the inventory, the age of the inventory, and the conversion of their...

Sep 2023
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Director

Relationship, Relationship, Services, Services

Aspirion is very strong in their specialty. They pursued things other companies tended to...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

The staffing for Aspirion has mixed results because the firm's A/R sometimes increases and sometimes...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

Aspirion does do what I ask them to do, but I constantly have to keep reminding them. A lot of that...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

Since I have been in this position, the communication and Aspirion’s work have improved because...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

The communication with Aspirion is very good. Aspirion does what I ask them to do. The firm...

Aug 2023
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Analyst/Coordinator

Value, Value

I have mixed emotions with Aspirion about receiving our money’s worth just because there are areas...

Aug 2023
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Manager

Relationship, Relationship, Relationship

The customer service from the third party is huge. I can reach out to Aspirion right now and get an...

Aug 2023
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Manager

Services

Aspirion could improve by having a quicker initial review.

Aug 2023
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Manager

Services, Services, Services

Aspirion has exceeded our expectations of their ability to write custom appeal letters based on the...

Aug 2023
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Manager

Operations, Operations, Operations

What I like most about the work Aspirion does for us is I only have to do very minimal training with...

Aug 2023
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Manager

Relationship, Relationship

The firm’s support team is great in terms of response time. The support team is good, but they could...

Jul 2023
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Manager

Relationship, Relationship

We have conversations with the firm’s people, and they continue to work with us through issues....

Jul 2023
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Manager

Value, Value

One of the most important outcomes we have seen from the service is the increase in collections. The...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

I didn't have the time to monitor what Aspirion was doing and work with them. Firms look for...

Jul 2023
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Manager

Relationship, Relationship, Relationship

I liked the top people we dealt with from Aspirion. They are nice people. They are easy and great to...

Jul 2023
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Manager

Relationship

When Aspirion bought out the firm, we heard about the acquisition before we were properly informed....

Jul 2023
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VP/Other Executive

Loyalty, Loyalty, Loyalty

Aspirion has grown tremendously and has bought a lot of different services, and they have expanded...

Jul 2023
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VP/Other Executive

Relationship, Relationship, Relationship

I really like the person from Aspirion that works with us. This person touches base with us whenever...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We use Aspirion for automated third-party liability and workers' compensation. The firm is really...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm exceeds expectations in some ways, but other things take the firm some time. Aspirion is...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm has fantastic communication and partnership.

Jul 2023
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Director

Value, Value, Value, Value

Aspirion has done a fantastic job working our complex claims. Aspirion has reduced our pain points...

Jun 2023
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Director

Operations, Operations, Operations, Operations

A few things we had talked about were not delivered, such as some training pieces that Aspirion was...

Jun 2023
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Director

Relationship, Relationship, Relationship, Relationship

Aspirion is a great partner. I work directly with the Aspirion leaders, and I never have any issues....

Jun 2023
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Director

Relationship, Relationship, Relationship

My relationship with Aspirion is really good. Aspirion is a great vendor to work with. They are on...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

Aspirion does an excellent job. Not too long ago, we had an issue with the reports, and Aspirion...

May 2023
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Analyst/Coordinator

Services, Services, Services

Aspirion is strong in every area that it takes to get a claim reviewed, including instances where...

May 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services, Services

Aspirion has increased the patient experience, and that is huge. We sometimes aren’t provided with...

May 2023
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Analyst/Coordinator

Value, Value, Value

It is beyond me how Aspirion works so hard and makes so much money for us. The firm is consistent...

May 2023
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Director

Operations, Operations, Operations

Aspirion's expertise saves us time training staff. Typically, people contract with a company like...

Apr 2023
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(0)
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Director

Relationship, Relationship, Relationship

Our account manager is very strong. They are always pleasant to work with. I am very pleased with...

Apr 2023
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(0)
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Director

Relationship, Services, Value

Aspirion consistently exceeds our expectations. They communicate really well. I don't have to...

Apr 2023
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(0)
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Director

Relationship

I have done business with Aspirion with numerous facilities. I like to bring Aspirion in when I go...

Apr 2023
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(0)
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Director

Relationship, Services

Aspirion does a good job with all of our claims. I just really like our representative. They are...

Apr 2023
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(0)
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Analyst/Coordinator

Relationship, Services

Overall, Aspirion has been great with our patients. Some of our patients are worried because...

Apr 2023
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Analyst/Coordinator

Relationship

We work with good and bad people from Aspirion. We worked so well with one representative. We were...

Apr 2023
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Analyst/Coordinator

Relationship

If I have questions, Aspirion is very quick to answer them and respond with how they bill and all...

Apr 2023
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(0)
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Analyst/Coordinator

Value

For the most part, Aspirion is very quick at getting everything that is needed to payers for them to...

Apr 2023
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(0)
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Director

Relationship, Operations

The firm is helping us with a big project. They recognized that we needed some training, so they are...

Mar 2023
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(0)
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Director

Relationship

Aspirion’s strength is their communication. Being able to communicate is really important when...

Mar 2023
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Director

Loyalty, Relationship, Operations

The firm could improve in terms of letting us know what we need to do on our end about trying to...

Mar 2023
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(0)
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Director

Relationship

We had a change in our organization, and the firm has been really easy to work with in terms of...

Mar 2023
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(0)
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Director

Relationship

One of the firm’s representatives comes to our meetings, so that person is very much involved.

Mar 2023
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Director

Loyalty, Services, Value

There is always room for improvement. It is getting harder and harder to get insurance to pay, and...

Mar 2023
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(0)
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Director

Relationship, Services

Aspirion has a lot of knowledge about working claims, so that is helpful for us. Working claims is...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship, Value

Aspirion has helped us to decrease A/R and increase revenue. The firm has also increased customer...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

Aspirion has a consistent routine with the touches that they do. I don't expect every account to be...

Mar 2023
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Analyst/Coordinator

Services

I am not very impressed with Aspirion’s out-of-state Medicaid side of the house. They present the...

Mar 2023
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(0)
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Director

Relationship

I don't think that Aspirion is the strongest vendor out there when it comes to claims services. The...

Mar 2023
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(0)
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Analyst/Coordinator

Value

Our claims for motor vehicles and workers' comp seem to get paid and worked in a very good manner....

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

We have had issues with our VA claims being timely and getting paid. I have been babysitting...

Mar 2023
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(0)
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Analyst/Coordinator

Relationship

Aspirion's management is not keeping us updated as much as they should. Their management wasn't...

Mar 2023
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Director

Relationship, Services

Things have changed a lot with Aspirion. VA claims used to be their strongest area, but that area...

Feb 2023
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(0)
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Director

Relationship

Aspirion has had a steady workforce for workers’ compensation and motor vehicle accident claims. The...

Feb 2023
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(0)
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Director

Loyalty

I would not use Aspirion’s services again because of the firm’s turnover, a lack of follow-through...

Feb 2023
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(0)
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Director

Operations

When we started with Aspirion, we struggled. The worst part for me was that while we were onboarding...

Jan 2023
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(0)
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Director

Services

If we keep Aspirion, they are going to have to lower their claim threshold to take some of our...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship, Services

Aspirion’s strongest point is the VA, but we usually don't have any issues. Aspirion files the...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

Communication is fairly strong between Aspirion and us. We have regular calls with Aspirion and can...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

Aspirion’s follow-ups are sometimes a little slow. Things come back to us every few days, so I...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

I would tell others that Aspirion is knowledgeable about the levels they have handled for us,...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

I don't understand some of Aspirion's processes or why my process does not override theirs. I tell...

Jan 2023
||
(0)
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Director

Relationship

We have seen a change in the firm's collections over the past couple of years, and they have been...

Dec 2022
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Director

Relationship

We meet regularly with Aspirion to ensure our inventories still match up, but otherwise, we don’t...

Dec 2022
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(0)
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Director

Relationship

If we have a lien filed against a future judgment that goes on for a year because the patient is not...

Dec 2022
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(0)
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Director

Value

Aspirion doesn’t don't nickel-and-dime us. We have very specific agreements with them, and we pay...

Dec 2022
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(0)
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Director

Services

A suggestion I have for Aspirion is to have better reporting. If I saw their value in their...

Dec 2022
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(0)
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Director

Relationship

Aspirion has people who have worked on the provider side and the insurance side as well. It is nice...

Dec 2022
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(0)
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