Aspirion Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship, Services
What Aspirion brings to the table is their capacity, but regarding strategy, they really dig into...
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Value
The outcome we receive from Aspirion is the ROI. It is their denial-overturn rate. Aspirion is very...
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Loyalty, Relationship, Value
We have been working with Aspirion on some denied charges and really digging into payer requirements...
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Loyalty, Relationship, Services, Value
I like Aspirion's communication style. It is their customer service, their support, and the...
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Relationship, Operations
It is hard to automate the service that Aspirion delivers, and that is why I’m not fully satisfied...
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Relationship, Services
Aspirion is excellent with our organization, and they have great customer service. The firm is...
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Relationship, Operations
Aspirion is amazing at VA claims, and they acquired another company to help them with out-of-state...
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Relationship, Operations
One of Aspirion’s biggest strengths is the timeliness with which they work claims. Their turnaround...
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Relationship, Operations, Services
Aspirion is very quick to respond to and resolve questions or claims that need attention. They are...
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Relationship
The firm had a change in management that I didn't know about for quite a while. People I worked with...
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Relationship
Aspirion has to be managed extremely closely. The executive leadership has to work with the firm to...
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Loyalty
The reason we were going to move away from Aspirion is that we brought some things in-house, and we...
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Relationship, Operations
We gave Aspirion projections for the amount of work we had for them, but they didn't realize the...
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Relationship, Operations
Aspirion is not as proactive as they should be. Our representative is supposed to loop us into their...
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Relationship, Operations
Some of the Aspirion consultants are really great, and some of them are not. I have to do so much...
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Relationship
Aspirion has a good partnership with us. They meet with us consistently and keep track of issues.
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Relationship, Operations
There is great transparency with Aspirion. If they ever have a question, they reach out. What I also...
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Services, Value
There is nothing that I want Aspirion to work on because I have been in the industry for a long...
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Loyalty, Operations
Aspirion does a really good job, and we would absolutely buy their services again. They have to deal...
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Relationship
Aspirion has been a great partner over the years.
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Services
I would like to see reconciliation reporting. We are finding that claims are not being worked and...
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Relationship, Services
For strategic ability, I would say Aspirion is focused on growth. Every time I turn around, they...
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Relationship
Aspirion changes contacts so often, so I honestly don’t know who our representative is right now....
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Loyalty
I probably wouldn’t automatically renew. I would have to do research. We have even talked about...
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Relationship
We use Aspirion for our automobile accident claims. We have been getting frustrated with them. I...
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Relationship
Aspirion goes above and beyond with relationship management. They don't necessarily just treat us...
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Operations, Value
We just recently had to request that Aspirion change some of the invoicing because they weren’t...
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Operations
Aspirion could get the settlement requests for motor vehicle accident claims over to us more quickly....
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Operations
Aspirion provides us with great reporting tools like aging reports and key performance indicators,...
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Operations
We expanded our use of Aspirion's services, but it took a few more months to get all of that set up...
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Relationship, Operations
Our complex claims work with Aspirion is going great so far. They liquidate most of the workers'...
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Operations
With Aspirion Complex Claims Services, there is still some room for improvement with workers’ comp...
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Relationship, Services
Aspirion has really made a point of bringing more to the table. When we have our performance calls,...
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Operations
Aspirion’s identification of gaps in data extracts could have come sooner, and suggestions on how...
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Relationship, Operations
Things are going well with Aspirion. Their performance has definitely improved. We have had some...
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Relationship
When we have issues with Aspirion or see room for improvement, the firm is very quick to fix things....
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Relationship, Services
I would like to see some changes with Aspirion, and I think those are more in-house things than firm...
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Relationship
Aspirion has hired an impressive number of people with teamwork abilities and soft skills. They seem...
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Operations
I often work after hours, so it would be nice if I could just pull my own reports. The...
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Services
Aspirion performs the lowest on out-of-state Medicaid claims. We have a lot of enrollment issues. We...
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Operations
I don't like anyone to tell me how to do my job, and I don't do complex claims things, so I would...
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Loyalty, Services
We do not have any plans to change from Aspirion at this time. Aspirion could always improve, but we...
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Operations, Value
Things with Aspirion are going well. They have driven a lot of value. We had a lot of large accounts...
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Loyalty, Relationship, Value
Aspirion’s services are way too expensive. We are renegotiating our terms with them because they...
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Relationship, Services
Regarding their reporting and partnership, Aspirion could be more proactive in actually...
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Relationship, Services
With Aspirion’s organizational structure, they have a project manager or client success person, and...
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Relationship
If I ever need anything, I just reach out to Aspirion, and they reply immediately. We have good...
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Services
Aspirion works all our accounts on time every week, and we get automatic payments regularly. Our...
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Relationship
Aspirion is great to work with. I worked with them before on another project, but the team we...
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Relationship
If we were considering Aspirion again, I would go back to an RFP. Aspirion isn't doing a better job...
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Relationship, Operations
I am not quite as satisfied with the credentialing piece. We have had some transition, and our first...
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Relationship
In the beginning, we felt like our issue was all Aspirion's fault because we followed the specs but...
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Relationship, Operations
The staff members from Aspirion who work our claims are very knowledgeable, and they have provided...
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Relationship, Services, Value
Unfortunately, I would probably keep working with Aspirion. They have the knowledge for out-of-state...
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Relationship, Operations
We are still in the same place with Aspirion that we were previously. We had to engage a consultant...
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Loyalty
Aspirion is bringing on more stuff. They are continuing to look for other ways they can meet our...
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Operations, Services
I am highly satisfied with how well the firm’s reporting meets my needs. They do a great job, and...
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Operations, Services
Aspirion is timely. They have great customer service, and they are staffed well with competent...
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Relationship, Services
I have different levels of individuals at Aspirion that I work with, and all those people respond...
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Relationship, Operations
Aspirion is always looking for innovative ways to process the claims. The firm is always...
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