Aspirion Complex Claims Services Comments

 

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User Commentary

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Manager

Tools and Methodology

One of the types of claims that Aspirion works on for us is very difficult because there are so many...

Feb 2020
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Manager

Relationship

Aspirion is very receptive to feedback and prompt in their feedback. There have been a couple of...

Feb 2020
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Manager

Tools and Methodology

We have had a few issues with the way that we upload a spreadsheet that Aspirion is supposed to pick...

Feb 2020
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Manager

Relationship

I was impressed with the way one of Aspirion’s higher-ups marketed the product. The work Aspirion is...

Feb 2020
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VP/Other Executive

People and Knowledge

Aspirion has been very helpful in volunteering to do some training for our staff. The vendor has...

Feb 2020
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VP/Other Executive

Relationship

Aspirion has definitely met our expectations. To exceed our expectations, I would want the vendor to...

Feb 2020
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VP/Other Executive

Tools and Methodology

Aspirion has recovered some nice dollars for us. Their approach is to go after the outstanding...

Feb 2020
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VP/Other Executive

Tools and Methodology

The vendor provides us with the status of where they are. The vendor updates our accounting system...

Feb 2020
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Director

Relationship

Overall, things with Aspirion have been very good. They did go through some growing pains a few...

Feb 2020
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Director

ROI and Cost

Finding the dollars left on the table is how we measure our success with Aspirion. Success is also...

Feb 2020
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Director

Tools and Methodology

There is not any new technology from Aspirion that I am aware of. I am sure they have their own...

Feb 2020
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Director

Relationship

Every once in a while, I get an email from Aspirion with information about what they have found in...

Feb 2020
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Director

Relationship

Overall, our experience with Aspirion’s staff has been good. There were a couple of times years ago...

Feb 2020
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Director

Tools and Methodology

Aspirion is excellent at execution. They are not in an easy position, especially with certain...

Feb 2020
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Director

Relationship

Aspirion’s executives are highly involved. They come on-site at least once each year to speak to our...

Feb 2020
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Director

Project Results

Tangible outcomes to me means cash flow. If I compare Aspirion to other vendors that we have had...

Feb 2020
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Director

Relationship

We have had a lot of communication with Aspirion in the past few months due to our changes. Aspirion...

Feb 2020
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Manager

Tools and Methodology

Aspirion is fabulous. They are timely and are always on top of any account that is assigned to them....

Feb 2020
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Manager

Tools and Methodology

Aspirion is really quick to let us know about anything new that comes up. That can be complicated,...

Feb 2020
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Manager

Tools and Methodology

Aspirion sends us a regular report. We were meeting more often before, but we decided that there...

Feb 2020
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Manager

Tools and Methodology

I am used to doing everything, so it was a little scary to start outsourcing. We want to keep jobs...

Feb 2020
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Manager

Tools and Methodology

Our skill set is limited on our IT side, so there were some challenges getting Aspirion all the...

Feb 2020
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Manager

Relationship

If we need executive involvement, Aspirion’s client managers are always involved.

Feb 2020
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Manager

Tools and Methodology

I review Aspirion’s invoices, but I think I found a mistake only once. I feel like Aspirion is very...

Feb 2020
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Director

Project Results

Aspirion is doing great. They are actually very good at going out and filing things for us if a...

Feb 2020
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Director

Tools and Methodology

Exceeding expectations would mean that Aspirion would be going above and beyond, but they do pretty...

Feb 2020
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VP/Other Executive

Tools and Methodology

Aspirion does very well for us. We are using them for a few projects, and those are working out very...

Feb 2020
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VP/Other Executive

Other Observations

Since we became more automated, we do not use Aspirion as much anymore. We use them for a specific...

Feb 2020
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VP/Other Executive

Relationship

We have an Aspirion representative who contacts us quite a bit and always wants to come and visit...

Feb 2020
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Director

Project Results

Aspirion is extremely easy to work with, and that isn't always the case with vendors. Aspirion's...

Feb 2020
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Director

Tools and Methodology

We get regular reports from Aspirion, and we also have regular calls with them. The reporting is...

Feb 2020
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Director

Project Results

We haven't had any major problems with Aspirion. They do a really good job and make the process easy...

Feb 2020
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Director

ROI and Cost

Aspirion doesn't nickel-and-dime; they are very straightforward. We pay them a percentage of the...

Feb 2020
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Manager

Relationship

There is great communication with Aspirion. They send us a spreadsheet regularly with all the...

Feb 2020
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Manager

People and Knowledge

I have good relationships with people at Aspirion. I communicate with them frequently when they need...

Feb 2020
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Manager

Relationship

If we had to go with somebody, I would personally go with Aspirion again. I am also not someone who...

Feb 2020
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Manager

ROI and Cost

I don't really feel like Aspirion nickel-and-dimes us. We had some issues where things got backed up...

Feb 2020
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VP/Other Executive

Project Results

I have used SHP with multiple clients. I have used them for a long time, and they have been a...

Feb 2020
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VP/Other Executive

Relationship

SHP’s executives are very hands on. The leadership team has been a partner and checks in with us...

Feb 2020
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VP/Other Executive

ROI and Cost

Considering the type of labor and high skill level that SHP brings, I think the pricing is...

Feb 2020
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VP/Other Executive

Tools and Methodology

I don’t know how strategic SHP is, but they are flexible. If we ask them to pick up additional work...

Feb 2020
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VP/Other Executive

Tools and Methodology

Working with SHP has been easy. They noticed an area in which we weren’t functioning at the highest...

Feb 2020
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VP/Other Executive

Future Outlook

SHP has some technology that they use internally that helps their teams be more effective. I would...

Feb 2020
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Director

Project Results

The vendor was pretty reactive in response to our need to get up and running. The vendor did an...

Feb 2020
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Director

Relationship

We have a relationship with one of the vendor executives, and because of that relationship, when we...

Feb 2020
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Director

Tools and Methodology

There was a point where we had to address an issue with the vendor, and they came through with...

Feb 2020
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Director

People and Knowledge

When the representatives are seasoned, we rate them very well. But it takes time to get people up to...

Feb 2020
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Director

Tools and Methodology

The vendor could expand better in taking advantage of their footprint in strategic ability.

Feb 2020
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Director

ROI and Cost

The vendor has done a fantastic job of accomplishing what we have asked of them. The vendor has been...

Feb 2020
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Director

Relationship

The vendor works so closely with our team. They work hand in hand with our financial counselors who...

Feb 2020
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Director

Relationship

I highly recommend the vendor to others. I speak highly of Aspirion as often as I can. I even tried...

Feb 2020
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VP/Other Executive

People and Knowledge

I haven’t had any complaints about Aspirion’s staff members. They have been expanding into some...

Feb 2020
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VP/Other Executive

Relationship

A lot of the issues have been our own issues and not Aspirion’s. Their executive involvement is...

Feb 2020
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VP/Other Executive

Relationship

Aspirion could increase their ability to help us drive tangible outcomes by being more aggressive in...

Feb 2020
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VP/Other Executive

ROI and Cost

I would contract Aspirion again. They provide a level of expertise that I cannot provide myself.

Feb 2020
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Director

Relationship

The vendor personally does webinar training sessions, and they also come on-site to do training...

Jan 2020
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Director

Relationship

We have calls with the vendor on a regular basis, and the vendor lets us know when a new form is...

Jan 2020
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Director

Project Results

Aspirion sends a monthly client report that shows the collections and listings. Before we used their...

Jan 2020
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Director

Relationship

We are trying to keep what we can in-house because of the cost, but if we didn't have the expertise...

Jan 2020
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Director

Relationship

We absolutely love Aspirion. They are really part of our team; our staff members consider the...

Jan 2020
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Director

Relationship

If I don't like a vendor, I don't use them. We get a great value with Aspirion, and they have worked...

Jan 2020
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Director

Tools and Methodology

We chose Aspirion because they have a lot of expertise in certain areas. I didn't know that Aspirion...

Jan 2020
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Director

Relationship

If I left our organization and had to choose a vendor to work for, I would choose Aspirion. They...

Jan 2020
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Director

Tools and Methodology

Aspirion has done a really good job for us. We have had some empty holes in a certain process. We...

Jan 2020
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Director

Relationship

Vendors need to make sure that they know all the PM systems, or at least the big ones, that are out...

Jan 2020
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Director

People and Knowledge

Aspirion's staff members are happy. They all seem to really love what they do, and that helps...

Jan 2020
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Director

Relationship

I would rate Aspirion highly for executive involvement. I have never dealt so much with a CEO....

Jan 2020
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Director

Relationship

The vendor is part of our team. They interact with us, provide training, and really help us drill...

Jan 2020
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Director

ROI and Cost

The vendor doesn’t nickel-and-dime us.

Jan 2020
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Director

Tools and Methodology

It would be nice to have some of the documentation or templates that the vendor uses to scan patient...

Jan 2020
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Director

Other Observations

I would like to get more continuous feedback in terms of how the vendor is getting their claims...

Jan 2020
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Director

Relationship

The vendor’s executives are very involved and responsive. They are easy to get in touch with. I can...

Jan 2020
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Director

Project Results

We rate the vendor highly in terms of driving tangible outcomes because that is what they are all...

Jan 2020
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Manager

Relationship

Aspirion is one of my favorite vendors because they do everything with tact and diplomacy. They are...

Jan 2020
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Manager

Tools and Methodology

When I go into an account and look at Aspirion's notes, I see that they are sufficient. The vendor...

Jan 2020
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Manager

Relationship

Most businesses that grow fast usually have difficulty handling the volume and grow lax in many...

Jan 2020
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Manager

Relationship

We have always communicated with the owners. They come into our office to visit or go over reports,...

Jan 2020
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Manager

Relationship

Aspirion is awesome. I have worked with a number of vendors at this facility and at other...

Jan 2020
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VP/Other Executive

Other Observations

The delays weren't always with Aspirion. We had some resource constraints on our side.

Jan 2020
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VP/Other Executive

Relationship

I don't know who Aspirion's executives are, but we have gotten our money's worth. We have a valuable...

Jan 2020
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VP/Other Executive

Relationship

Aspirion is very easy to work with. The vendor's rates are reasonable, and the quality of their work...

Jan 2020
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VP/Other Executive

Relationship

Aspirion's account managers are very responsive and provide really great customer service to us.

Jan 2020
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VP/Other Executive

Other Observations

Aspirion has to deal with challenging people. We give the firm the accounts that are difficult and...

Jan 2020
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