Aspirion Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Relationship
Aspirion has been a really great partner in bringing on a new service line. I work with them on a...
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Relationship
When I first started with the organization, I had never worked with firms before, so I was really...
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Loyalty, Services
Our hospital system switched to our clinic system, so now Aspirion has access to all our accounts,...
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Relationship
Aspirion is very on top of our accounts and works them frequently. We are getting payments regularly...
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Relationship, Services
Aspirion does a great job. They are definitely experts in their field. The VA is a very complex...
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Relationship
Aspirion is easy to work with. We have worked with them for years. They are also easy to get ahold...
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Relationship
Aspirion seems to have people who know what to look at, and they are very persistent with their...
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Operations
Sometimes Aspirion’s documentation is not great. It is not always clear exactly what they do....
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Relationship, Services
With motor vehicle accidents, each state has a different rule. The firm handles all of that. They...
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Loyalty, Relationship
Maybe my expectations are high, but Aspirion meets expectations. Overall, they are doing their job...
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Relationship
Aspirion is efficient. The team sends me weekly reports that I then review for the next action. They...
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Relationship
I love Aspirion. I have nothing but great things to say about them. They are an amazing group with a...
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Relationship
Aspirion’s team is professional, and I like the fact that we could have an in-person meeting if we...
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Relationship, Services
The firm breaks everything down. They break things down by payer, denial type, and age. For anything...
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Relationship
The firm’s upper leadership is on our regular calls and is always engaging with us. I don’t get that...
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Relationship, Value
Aspirion came down on some of their costs when we brought things to their attention.
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Loyalty
Aspirion offers the same services as another firm we use. But we are considering moving certain...
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Relationship
One problem with Aspirion is their lack of trying to develop a workaround to fix a problem that we...
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Relationship, Relationship
If we were to utilize a complex claims firm for another type of claim, we would utilize Aspirion. We...
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Services, Services
Aspirion’s reporting gives me the information I need from a billing perspective. I like how they...
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Value, Value
We have a flat rate with Aspirion. They don't charge for every itty-bitty thing. We have received...
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Relationship, Relationship, Value, Value
Aspirion is equally effective with both types of claims they process for us. They are very well...
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Relationship, Relationship
I am extremely satisfied with the staff at Aspirion. All the people I work with are very...
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Value, Value
Aspirion has been super generous in their fee structure because they know the financial restraints...
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Relationship, Relationship
Aspirion follows the individual policies, procedures, and processes of each hospital. They are very...
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Relationship
I like that Aspirion does the claims, and I don't have to. Aspirion communicates really well. I...
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Relationship
I'm not quite as knowledgeable on the charging side of things, but based on what I know about...
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Relationship, Relationship, Services, Services
With Aspirion, the reporting is complete; I don't have to ask for anything else. Aspirion provides...
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Relationship, Relationship
Our working relationship with Aspirion is good; they are normally responsive. We have not had any...
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Relationship, Relationship, Services, Services
Aspirion can convert things to cash that would normally be held up on our A/R. The firm is...
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Loyalty, Relationship
There has been a significant decline in the aging of A/R with Aspirion and failure of transparency...
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Loyalty, Relationship
Our account manager has the skill set we need. With executive involvement, the problems came in...
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Relationship, Relationship
Where Aspirion fell in the past year was in motor vehicle and workers' compensation claims. They...
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Relationship, Relationship
Maybe the firm is growing too fast. They may not be, but I know there was a lot of change going on,...
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Relationship, Relationship
The firm sends out good regular reports on our activity. I have always been very happy with...
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Loyalty, Relationship
Things are not going well with Aspirion. In the last few months, the aging has doubled. At the...
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Relationship
Aspirion has recently brought in new leaders with expertise in their respective spaces, such as...
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Relationship, Services
In terms of reporting needs, Aspirion’s turnaround time is exceedingly long. After many months, we...
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Loyalty
We chose Aspirion for a couple of reasons. Predominantly, they had the ability to manage the...
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Services, Services, Value, Value, Value
I feel that we are paying too much for the service that we are getting from Aspirion, particularly...
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Operations, Operations
The firm is starting to learn to put in adjustment requests instead of asking us for adjustment...
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Relationship, Relationship, Relationship
The only problem I have ever really had with Aspirion was when their website was down and their IT...
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Relationship, Relationship
For anything that we need, Aspirion is always willing to assist and readily available. Their support...
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Relationship, Relationship, Operations
Having a better way to communicate securely would be beneficial. Right now, if the firm needs...
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Relationship, Relationship, Operations, Operations
Aspirion offers a lot of different educational webinars. They are very involved with HFMA and...
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Relationship
The engagement has been a good experience. The firm is very on top of any issues we have. They move...
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Relationship, Services
The strength of the firm is their expertise in provider enrollment. They have expertise in finding...
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Relationship, Services
The firm’s client reporting was terrible, and we pushed them to develop a better reporting package....
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Relationship
If things were up to me, I wouldn't put all of my complex claims in one firm because that is too...
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Services
The firm needs to understand the inventory, the age of the inventory, and the conversion of their...
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Relationship, Relationship, Services, Services
Aspirion is very strong in their specialty. They pursued things other companies tended to...
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Relationship, Relationship, Operations, Operations
The staffing for Aspirion has mixed results because the firm's A/R sometimes increases and sometimes...
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Relationship, Relationship
Aspirion does do what I ask them to do, but I constantly have to keep reminding them. A lot of that...
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Relationship, Relationship, Services, Services
Since I have been in this position, the communication and Aspirion’s work have improved because...
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Relationship, Relationship
The communication with Aspirion is very good. Aspirion does what I ask them to do. The firm...
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Value, Value
I have mixed emotions with Aspirion about receiving our money’s worth just because there are areas...
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Relationship, Relationship, Relationship
The customer service from the third party is huge. I can reach out to Aspirion right now and get an...
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Services
Aspirion could improve by having a quicker initial review.
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Services, Services, Services
Aspirion has exceeded our expectations of their ability to write custom appeal letters based on the...
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Operations, Operations, Operations
What I like most about the work Aspirion does for us is I only have to do very minimal training with...
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Relationship, Relationship
The firm’s support team is great in terms of response time. The support team is good, but they could...
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Relationship, Relationship
We have conversations with the firm’s people, and they continue to work with us through issues....
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Value, Value
One of the most important outcomes we have seen from the service is the increase in collections. The...
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Relationship, Relationship, Relationship, Value, Value, Value
I didn't have the time to monitor what Aspirion was doing and work with them. Firms look for...
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Relationship, Relationship, Relationship
I liked the top people we dealt with from Aspirion. They are nice people. They are easy and great to...
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Relationship
When Aspirion bought out the firm, we heard about the acquisition before we were properly informed....
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Loyalty
Aspirion has grown tremendously and has bought a lot of different services, and they have expanded...
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Relationship
I really like the person from Aspirion that works with us. This person touches base with us whenever...
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Relationship, Relationship, Relationship, Services, Services, Services
We use Aspirion for automated third-party liability and workers' compensation. The firm is really...
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Relationship, Relationship, Relationship
The firm exceeds expectations in some ways, but other things take the firm some time. Aspirion is...
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Relationship, Relationship, Relationship
The firm has fantastic communication and partnership.
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Value, Value, Value, Value
Aspirion has done a fantastic job working our complex claims. Aspirion has reduced our pain points...
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Operations, Operations, Operations, Operations
A few things we had talked about were not delivered, such as some training pieces that Aspirion was...
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Relationship, Relationship, Relationship, Relationship
Aspirion is a great partner. I work directly with the Aspirion leaders, and I never have any issues....
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Relationship, Relationship, Relationship
My relationship with Aspirion is really good. Aspirion is a great vendor to work with. They are on...
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Relationship, Relationship, Relationship
Aspirion does an excellent job. Not too long ago, we had an issue with the reports, and Aspirion...
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Services, Services, Services
Aspirion is strong in every area that it takes to get a claim reviewed, including instances where...
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Relationship, Relationship, Services, Services, Services
Aspirion has increased the patient experience, and that is huge. We sometimes aren’t provided with...
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Value, Value, Value
It is beyond me how Aspirion works so hard and makes so much money for us. The firm is consistent...
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Operations, Operations, Operations
Aspirion's expertise saves us time training staff. Typically, people contract with a company like...
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Relationship, Relationship, Relationship
Our account manager is very strong. They are always pleasant to work with. I am very pleased with...
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