Aspirion Complex Claims Services Commentary
Filtered view: All
Subject Expert
Mollie Hunt
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
The vendor is easy to work with.
Login or Create an Account to see details.
Relationship, Services
Aspirion could do better in their reporting. A year ago, their reporting was worse. But we have...
Login or Create an Account to see details.
Value
The firm abides by the contract. But we have asked the firm to come to the table with some pricing...
Login or Create an Account to see details.
Relationship, Value
Aspirion needs to be more price competitive in the marketplace and come up with strategies. They are...
Login or Create an Account to see details.
Loyalty, Relationship
As far as VA claims go, we have a bit of a journey to go with the firm. They have recently been able...
Login or Create an Account to see details.
Value
The firm has good outcomes because they are collecting money. They are doing well in that sense. The...
Login or Create an Account to see details.
Relationship
I wouldn’t buy from the firm again. Their performance is not up to par or as advertised. They don't...
Login or Create an Account to see details.
Relationship
The firm answers emails in a timely manner, and they have thorough documentation. Those are the most...
Login or Create an Account to see details.
Operations
Aspirion did another project for us, and recently, that contract ended due to dissatisfaction. In...
Login or Create an Account to see details.
Relationship, Operations
The project is totally dependent on the people, and that is where Aspirion has had some changes. Our...
Login or Create an Account to see details.
Relationship, Operations
We set up monthly calls so that we can make sure that the firm is staying on track. They work...
Login or Create an Account to see details.
Relationship
We have a new firm as a partner for a different project, and when I see the work of that partner,...
Login or Create an Account to see details.
Relationship
I like the fact that Aspirion is communicative. They reach out and talk to us, and we usually don't...
Login or Create an Account to see details.
Loyalty
The one thing I would really want to change would be auditing Aspirion's workload, and that is more...
Login or Create an Account to see details.
Relationship, Services
It took so long to get Aspirion on board. It took a long time for IT to get things going. People...
Login or Create an Account to see details.
Relationship, Value
Aspirion far exceeded the initial estimated net financial impact they gave us. They have collected...
Login or Create an Account to see details.
Relationship
Aspirion is awesome. They have great people who lead their team as well. The firm has delivered...
Login or Create an Account to see details.
Relationship, Services
Sometimes the firm has to depend on a marrying up of our data with theirs just to validate it. That...
Login or Create an Account to see details.
Relationship, Services
I am not really satisfied with the work that Aspirion does on motor vehicle accident claims, but...
Login or Create an Account to see details.
Relationship
We have very good communication with Aspirion. They are easy to contact, especially for workflow issues....
Login or Create an Account to see details.
Relationship
Aspirion has a high turnover rate. They hire people to work the claims, and it seems it has slowed...
Login or Create an Account to see details.
Relationship
To get top marks for their quality of staff, Aspirion would need to hire staff that understood...
Login or Create an Account to see details.
Relationship, Services
Aspirion really needs to do some updates on what I am working with. Their software really is a...
Login or Create an Account to see details.
Loyalty, Relationship
I am going to give Aspirion a rating higher than the middle of the road for strength of partnership...
Login or Create an Account to see details.
Loyalty, Value
Right now, the future scope of work with Aspirion is completely up in the air. We have seen reduced...
Login or Create an Account to see details.
Operations, Services
I have been personally working with Aspirion for some time, and I feel like they definitely look at...
Login or Create an Account to see details.
Relationship
The people at Aspirion are very knowledgeable and responsive. If I send an email this morning, I...
Login or Create an Account to see details.
Relationship
Things are much better with Aspirion. We presented our concerns to them, and they responded quickly....
Login or Create an Account to see details.
Relationship, Services, Value
If Aspirion were going above and beyond, we would no longer have any account errors. But the errors...
Login or Create an Account to see details.
Loyalty, Services
Aspirion’s performance seems to have stabilized and is beginning to improve. There was a cyberattack...
Login or Create an Account to see details.
Relationship, Services
We struggled for a few years to find a great partner for certain claims. Luckily, we found Aspirion...
Login or Create an Account to see details.
Relationship
Aspirion has been a really great partner in bringing on a new service line. I work with them on a...
Login or Create an Account to see details.
Relationship
When I first started with the organization, I had never worked with firms before, so I was really...
Login or Create an Account to see details.
Loyalty, Services
Our hospital system switched to our clinic system, so now Aspirion has access to all our accounts,...
Login or Create an Account to see details.
Relationship
Aspirion is very on top of our accounts and works them frequently. We are getting payments regularly...
Login or Create an Account to see details.
Relationship, Services
Aspirion does a great job. They are definitely experts in their field. The VA is a very complex...
Login or Create an Account to see details.
Relationship
Aspirion is easy to work with. We have worked with them for years. They are also easy to get ahold...
Login or Create an Account to see details.
Relationship
Aspirion seems to have people who know what to look at, and they are very persistent with their...
Login or Create an Account to see details.
Operations
Sometimes Aspirion’s documentation is not great. It is not always clear exactly what they do....
Login or Create an Account to see details.
Relationship, Services
With motor vehicle accidents, each state has a different rule. The firm handles all of that. They...
Login or Create an Account to see details.
Loyalty, Relationship
Maybe my expectations are high, but Aspirion meets expectations. Overall, they are doing their job...
Login or Create an Account to see details.
Relationship
Aspirion is efficient. The team sends me weekly reports that I then review for the next action. They...
Login or Create an Account to see details.
Relationship
I love Aspirion. I have nothing but great things to say about them. They are an amazing group with a...
Login or Create an Account to see details.
Relationship
Aspirion’s team is professional, and I like the fact that we could have an in-person meeting if we...
Login or Create an Account to see details.
Relationship, Services
The firm breaks everything down. They break things down by payer, denial type, and age. For anything...
Login or Create an Account to see details.
Relationship
The firm’s upper leadership is on our regular calls and is always engaging with us. I don’t get that...
Login or Create an Account to see details.
Relationship, Value
Aspirion came down on some of their costs when we brought things to their attention.
Login or Create an Account to see details.
Loyalty
Aspirion offers the same services as another firm we use. But we are considering moving certain...
Login or Create an Account to see details.
Relationship
One problem with Aspirion is their lack of trying to develop a workaround to fix a problem that we...
Login or Create an Account to see details.
Relationship
If we were to utilize a complex claims firm for another type of claim, we would utilize Aspirion. We...
Login or Create an Account to see details.
Services
Aspirion’s reporting gives me the information I need from a billing perspective. I like how they...
Login or Create an Account to see details.
Value
We have a flat rate with Aspirion. They don't charge for every itty-bitty thing. We have received...
Login or Create an Account to see details.
Relationship, Value
Aspirion is equally effective with both types of claims they process for us. They are very well...
Login or Create an Account to see details.
Relationship
I am extremely satisfied with the staff at Aspirion. All the people I work with are very...
Login or Create an Account to see details.
Value
Aspirion has been super generous in their fee structure because they know the financial restraints...
Login or Create an Account to see details.
Relationship
Aspirion follows the individual policies, procedures, and processes of each hospital. They are very...
Login or Create an Account to see details.
Relationship
I like that Aspirion does the claims, and I don't have to. Aspirion communicates really well. I...
Login or Create an Account to see details.
Relationship
I'm not quite as knowledgeable on the charging side of things, but based on what I know about...
Login or Create an Account to see details.
Relationship, Services
With Aspirion, the reporting is complete; I don't have to ask for anything else. Aspirion provides...
Login or Create an Account to see details.
Relationship
Our working relationship with Aspirion is good; they are normally responsive. We have not had any...
Login or Create an Account to see details.
Relationship, Services
Aspirion can convert things to cash that would normally be held up on our A/R. The firm is...
Login or Create an Account to see details.
Loyalty, Relationship
There has been a significant decline in the aging of A/R with Aspirion and failure of transparency...
Login or Create an Account to see details.
Loyalty, Relationship
Our account manager has the skill set we need. With executive involvement, the problems came in...
Login or Create an Account to see details.
Relationship
Where Aspirion fell in the past year was in motor vehicle and workers' compensation claims. They...
Login or Create an Account to see details.
Relationship
Maybe the firm is growing too fast. They may not be, but I know there was a lot of change going on,...
Login or Create an Account to see details.
Relationship
The firm sends out good regular reports on our activity. I have always been very happy with...
Login or Create an Account to see details.
Loyalty, Relationship
Things are not going well with Aspirion. In the last few months, the aging has doubled. At the...
Login or Create an Account to see details.
Relationship
Aspirion has recently brought in new leaders with expertise in their respective spaces, such as...
Login or Create an Account to see details.
Relationship, Services
In terms of reporting needs, Aspirion’s turnaround time is exceedingly long. After many months, we...
Login or Create an Account to see details.
Loyalty
We chose Aspirion for a couple of reasons. Predominantly, they had the ability to manage the...
Login or Create an Account to see details.
Services, Value
I feel that we are paying too much for the service that we are getting from Aspirion, particularly...
Login or Create an Account to see details.
Operations
The firm is starting to learn to put in adjustment requests instead of asking us for adjustment...
Login or Create an Account to see details.
Relationship
The only problem I have ever really had with Aspirion was when their website was down and their IT...
Login or Create an Account to see details.
Relationship
For anything that we need, Aspirion is always willing to assist and readily available. Their support...
Login or Create an Account to see details.
Relationship, Operations
Having a better way to communicate securely would be beneficial. Right now, if the firm needs...
Login or Create an Account to see details.
Relationship, Operations
Aspirion offers a lot of different educational webinars. They are very involved with HFMA and...
Login or Create an Account to see details.
Relationship
The engagement has been a good experience. The firm is very on top of any issues we have. They move...
Login or Create an Account to see details.
​
Featured Report
Preferences