Aspirion Complex Claims Services Commentary
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Subject Expert
Mollie Hunt
Research Director
Commentary Summary
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User Commentary
Services
I would like to see reconciliation reporting. We are finding that claims are not being worked and...
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Relationship, Services
For strategic ability, I would say Aspirion is focused on growth. Every time I turn around, they...
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Relationship
Aspirion changes contacts so often, so I honestly don’t know who our representative is right now....
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Loyalty
I probably wouldn’t automatically renew. I would have to do research. We have even talked about...
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Relationship
We use Aspirion for our automobile accident claims. We have been getting frustrated with them. I...
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Relationship
Aspirion goes above and beyond with relationship management. They don't necessarily just treat us...
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Operations, Value
We just recently had to request that Aspirion change some of the invoicing because they weren’t...
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Operations
Aspirion could get the settlement requests for motor vehicle accident claims over to us more quickly....
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Operations
Aspirion provides us with great reporting tools like aging reports and key performance indicators,...
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Operations
We expanded our use of Aspirion's services, but it took a few more months to get all of that set up...
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Relationship, Operations
Our complex claims work with Aspirion is going great so far. They liquidate most of the workers'...
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Operations
With Aspirion Complex Claims Services, there is still some room for improvement with workers’ comp...
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Relationship, Services
Aspirion has really made a point of bringing more to the table. When we have our performance calls,...
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Operations
Aspirion’s identification of gaps in data extracts could have come sooner, and suggestions on how...
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Relationship, Operations
Things are going well with Aspirion. Their performance has definitely improved. We have had some...
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Relationship
When we have issues with Aspirion or see room for improvement, the firm is very quick to fix things....
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Relationship, Services
I would like to see some changes with Aspirion, and I think those are more in-house things than firm...
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Relationship
Aspirion has hired an impressive number of people with teamwork abilities and soft skills. They seem...
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Operations
I often work after hours, so it would be nice if I could just pull my own reports. The...
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Services
Aspirion performs the lowest on out-of-state Medicaid claims. We have a lot of enrollment issues. We...
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Operations
I don't like anyone to tell me how to do my job, and I don't do complex claims things, so I would...
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Loyalty, Services
We do not have any plans to change from Aspirion at this time. Aspirion could always improve, but we...
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Operations, Value
Things with Aspirion are going well. They have driven a lot of value. We had a lot of large accounts...
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Loyalty, Relationship, Value
Aspirion’s services are way too expensive. We are renegotiating our terms with them because they...
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Relationship, Services
Regarding their reporting and partnership, Aspirion could be more proactive in actually...
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Relationship, Services
With Aspirion’s organizational structure, they have a project manager or client success person, and...
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Relationship
If I ever need anything, I just reach out to Aspirion, and they reply immediately. We have good...
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Services
Aspirion works all our accounts on time every week, and we get automatic payments regularly. Our...
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Relationship
Aspirion is great to work with. I worked with them before on another project, but the team we...
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Relationship
If we were considering Aspirion again, I would go back to an RFP. Aspirion isn't doing a better job...
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Relationship, Operations
I am not quite as satisfied with the credentialing piece. We have had some transition, and our first...
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Relationship
In the beginning, we felt like our issue was all Aspirion's fault because we followed the specs but...
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Relationship, Operations
The staff members from Aspirion who work our claims are very knowledgeable, and they have provided...
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Relationship, Services, Value
Unfortunately, I would probably keep working with Aspirion. They have the knowledge for out-of-state...
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Relationship, Operations
We are still in the same place with Aspirion that we were previously. We had to engage a consultant...
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Loyalty
Aspirion is bringing on more stuff. They are continuing to look for other ways they can meet our...
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Operations, Services
I am highly satisfied with how well the firm’s reporting meets my needs. They do a great job, and...
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Operations, Services
Aspirion is timely. They have great customer service, and they are staffed well with competent...
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Relationship, Services
I have different levels of individuals at Aspirion that I work with, and all those people respond...
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Relationship, Operations
Aspirion is always looking for innovative ways to process the claims. The firm is always...
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Relationship, Services
What I appreciate about Aspirion's staff is the recurring consistent status report of claims. That...
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Relationship, Services
Aspirion is really easy to work with. Their management is run really well. They are super...
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Loyalty, Value
We are looking at reducing the use of Aspirion, and mostly the reason would be cost. Now that we...
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Services
With Aspirion, we had some issues with file transfers, so there could be a more timely review of the...
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Relationship
The vendor is easy to work with.
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Relationship, Services
Aspirion could do better in their reporting. A year ago, their reporting was worse. But we have...
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Value
The firm abides by the contract. But we have asked the firm to come to the table with some pricing...
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Relationship, Value
Aspirion needs to be more price competitive in the marketplace and come up with strategies. They are...
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Loyalty, Relationship
As far as VA claims go, we have a bit of a journey to go with the firm. They have recently been able...
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Value
The firm has good outcomes because they are collecting money. They are doing well in that sense. The...
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Relationship
I wouldn’t buy from the firm again. Their performance is not up to par or as advertised. They don't...
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Relationship
The firm answers emails in a timely manner, and they have thorough documentation. Those are the most...
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Operations
Aspirion did another project for us, and recently, that contract ended due to dissatisfaction. In...
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Relationship, Operations
The project is totally dependent on the people, and that is where Aspirion has had some changes. Our...
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Relationship, Operations
We set up monthly calls so that we can make sure that the firm is staying on track. They work...
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Relationship
We have a new firm as a partner for a different project, and when I see the work of that partner,...
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Relationship
I like the fact that Aspirion is communicative. They reach out and talk to us, and we usually don't...
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Loyalty
The one thing I would really want to change would be auditing Aspirion's workload, and that is more...
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Relationship, Services
It took so long to get Aspirion on board. It took a long time for IT to get things going. People...
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Relationship, Value
Aspirion far exceeded the initial estimated net financial impact they gave us. They have collected...
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Relationship
Aspirion is awesome. They have great people who lead their team as well. The firm has delivered...
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Relationship, Services
Sometimes the firm has to depend on a marrying up of our data with theirs just to validate it. That...
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Relationship, Services
I am not really satisfied with the work that Aspirion does on motor vehicle accident claims, but...
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Relationship
We have very good communication with Aspirion. They are easy to contact, especially for workflow issues....
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Relationship
Aspirion has a high turnover rate. They hire people to work the claims, and it seems it has slowed...
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Relationship
To get top marks for their quality of staff, Aspirion would need to hire staff that understood...
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Relationship, Services
Aspirion really needs to do some updates on what I am working with. Their software really is a...
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Loyalty, Relationship
I am going to give Aspirion a rating higher than the middle of the road for strength of partnership...
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Loyalty, Value
Right now, the future scope of work with Aspirion is completely up in the air. We have seen reduced...
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