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Aspirion Complex Claims Services Commentary
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Subject Expert
Brittani Oliver
Engagement Partner
KLAS Engagement Partner - Brittani Oliver
 

Commentary Summary

Comment Type Breakout

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User Commentary

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VP/Other Executive

When it comes to Medicaid, Aspirion has not produced the results that they anticipated. We've worked...

Comment Tone Negative
Pillars Operations, Value
Evaluation Unrated

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VP/Other Executive

Aspirion’s reporting isn’t necessarily always accurate. We have struggled a little bit with that. A...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We have had a little bit of trouble with Aspirion’s complex claims not being where we expected them...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Manager

We're satisfied with the value we get. We use Aspirion as our pre-legal service. If they're not...

Comment Tone Positive
Pillars Services
Evaluation Unrated

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Manager

There is not really anything Aspirion can change because when I do need something, they do it. We...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Manager

I only really work with two of Aspirion’s staff members directly, and I love working with them. If I...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

If it were up to me, I would not use Aspirion for complex claims again. The only reason we really...

Comment Tone Negative
Pillars Services
Evaluation Unrated

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Manager

I rate Aspirion lower on VA claims because they just aren't getting the volume out. They're not...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Manager

Aspirion is maybe part of our long-term plans because we've had some management turnover. For the...

Comment Tone Neutral
Pillars Value
Evaluation Unrated

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Director

Aspirion is professional and easy to work with.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I have worked with Aspirion for years, and every interaction has been positive. If I ever have any...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Aspirion is pretty responsive when I bring problems to their attention.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

As Aspirion continues to grow, their focus on motor vehicle accidents has not been as strong. I'm...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

We would like more proactive management from the people who directly work on our claims at Aspirion....

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

We have a very good team from Aspirion. I like the fact that we've consistently had the same people....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Aspirion turns around requests for reporting quickly. There is no extra cost for it either. If we...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Director

Aspirion has some really cutting-edge automation, as well as AI tools that allow them to do very...

Comment Tone Positive
Pillars Loyalty, Relationship, Services
Evaluation Unrated

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Director

Aspirion teaches our teams how to correctly register and identify accident-related services so that...

Comment Tone Positive
Pillars Operations, Services
Evaluation Unrated

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Director

We partnered with Aspirion on complex claims and have been with them for several years since we...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

There is not a lot we can do to prevent complex claims, and there is very little root-cause...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

We are very satisfied with Aspirion. They have always met our expectations. They're very hands on....

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Whenever there is an issue with connectivity to our system or with the print capabilities, the help...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

We meet with Aspirion to talk through improvements. We went to a new EHR, and our volume increased a...

Comment Tone Neutral
Pillars Relationship
Evaluation Unrated

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Manager

We meet with Aspirion quite often, so we have really good communication. We have standing meetings...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We get paid by auto insurance payers quickly, so Aspirion is very timely in getting our claims...

Comment Tone Positive
Pillars Relationship, Operations, Value
Evaluation Unrated

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Analyst/Coordinator

I have a person from Aspirion that I work directly with, and they do regular uploads, but sometimes...

Comment Tone Negative
Pillars Relationship, Services
Evaluation Unrated

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Analyst/Coordinator

Aspirion has very good skills working on claims from certain payers. I do not know about the other...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Director

What Aspirion brings to the table is their capacity, but regarding strategy, they really dig into...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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Director

The outcome we receive from Aspirion is the ROI. It is their denial-overturn rate. Aspirion is very...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

We have been working with Aspirion on some denied charges and really digging into payer requirements...

Comment Tone Positive
Pillars Loyalty, Relationship, Value
Evaluation Unrated

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Director

I like Aspirion's communication style. It is their customer service, their support, and the...

Comment Tone Positive
Pillars Loyalty, Relationship, Services, Value
Evaluation Unrated

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CEO/President

It is hard to automate the service that Aspirion delivers, and that is why I’m not fully satisfied...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CEO/President

Aspirion is excellent with our organization, and they have great customer service. The firm is...

Comment Tone Positive
Pillars Relationship, Services
Evaluation Unrated

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CEO/President

Aspirion is amazing at VA claims, and they acquired another company to help them with out-of-state...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

One of Aspirion’s biggest strengths is the timeliness with which they work claims. Their turnaround...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

Aspirion is very quick to respond to and resolve questions or claims that need attention. They are...

Comment Tone Positive
Pillars Relationship, Operations, Services
Evaluation Unrated

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VP/Other Executive

The firm had a change in management that I didn't know about for quite a while. People I worked with...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Aspirion has to be managed extremely closely. The executive leadership has to work with the firm to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The reason we were going to move away from Aspirion is that we brought some things in-house, and we...

Comment Tone Neutral
Pillars Loyalty
Evaluation Unrated

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