Aspirion Complex Claims Services Commentary
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Mollie Hunt
Research Director
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Director

Relationship

Things are much better with Aspirion. We presented our concerns to them, and they responded quickly....

May 2024
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Director

Relationship, Services, Value

If Aspirion were going above and beyond, we would no longer have any account errors. But the errors...

May 2024
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Director

Loyalty, Services

Aspirion’s performance seems to have stabilized and is beginning to improve. There was a cyberattack...

May 2024
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VP/Other Executive

Relationship, Services

We struggled for a few years to find a great partner for certain claims. Luckily, we found Aspirion...

Apr 2024
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Manager

Relationship

Aspirion has been a really great partner in bringing on a new service line. I work with them on a...

Mar 2024
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Manager

Relationship

When I first started with the organization, I had never worked with firms before, so I was really...

Mar 2024
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Analyst/Coordinator

Loyalty, Services

Our hospital system switched to our clinic system, so now Aspirion has access to all our accounts,...

Mar 2024
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Analyst/Coordinator

Relationship

Aspirion is very on top of our accounts and works them frequently. We are getting payments regularly...

Mar 2024
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Director

Relationship, Services

Aspirion does a great job. They are definitely experts in their field. The VA is a very complex...

Feb 2024
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Director

Relationship

Aspirion is easy to work with. We have worked with them for years. They are also easy to get ahold...

Feb 2024
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Manager

Relationship

Aspirion seems to have people who know what to look at, and they are very persistent with their...

Feb 2024
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Manager

Operations

Sometimes Aspirion’s documentation is not great. It is not always clear exactly what they do....

Feb 2024
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Analyst/Coordinator

Relationship, Services

With motor vehicle accidents, each state has a different rule. The firm handles all of that. They...

Jan 2024
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Analyst/Coordinator

Loyalty, Relationship

Maybe my expectations are high, but Aspirion meets expectations. Overall, they are doing their job...

Jan 2024
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Analyst/Coordinator

Relationship

Aspirion is efficient. The team sends me weekly reports that I then review for the next action. They...

Jan 2024
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Manager

Relationship

I love Aspirion. I have nothing but great things to say about them. They are an amazing group with a...

Jan 2024
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VP/Other Executive

Relationship

Aspirion’s team is professional, and I like the fact that we could have an in-person meeting if we...

Jan 2024
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Manager

Relationship, Services

The firm breaks everything down. They break things down by payer, denial type, and age. For anything...

Jan 2024
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Manager

Relationship

The firm’s upper leadership is on our regular calls and is always engaging with us. I don’t get that...

Jan 2024
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VP/Other Executive

Relationship, Value

Aspirion came down on some of their costs when we brought things to their attention.

Jan 2024
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Director

Loyalty

Aspirion offers the same services as another firm we use. But we are considering moving certain...

Jan 2024
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Director

Relationship

One problem with Aspirion is their lack of trying to develop a workaround to fix a problem that we...

Jan 2024
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Director

Relationship, Relationship

If we were to utilize a complex claims firm for another type of claim, we would utilize Aspirion. We...

Jan 2024
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Director

Services, Services

Aspirion’s reporting gives me the information I need from a billing perspective. I like how they...

Jan 2024
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Director

Value, Value

We have a flat rate with Aspirion. They don't charge for every itty-bitty thing. We have received...

Jan 2024
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Director

Relationship, Relationship, Value, Value

Aspirion is equally effective with both types of claims they process for us. They are very well...

Jan 2024
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Director

Relationship, Relationship

I am extremely satisfied with the staff at Aspirion. All the people I work with are very...

Jan 2024
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VP/Other Executive

Value, Value

Aspirion has been super generous in their fee structure because they know the financial restraints...

Jan 2024
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VP/Other Executive

Relationship, Relationship

Aspirion follows the individual policies, procedures, and processes of each hospital. They are very...

Jan 2024
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Analyst/Coordinator

Relationship

I like that Aspirion does the claims, and I don't have to. Aspirion communicates really well. I...

Dec 2023
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Analyst/Coordinator

Relationship

I'm not quite as knowledgeable on the charging side of things, but based on what I know about...

Dec 2023
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Director

Relationship, Relationship, Services, Services

With Aspirion, the reporting is complete; I don't have to ask for anything else. Aspirion provides...

Dec 2023
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Director

Relationship, Relationship

Our working relationship with Aspirion is good; they are normally responsive. We have not had any...

Dec 2023
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Director

Relationship, Relationship, Services, Services

Aspirion can convert things to cash that would normally be held up on our A/R. The firm is...

Dec 2023
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Director

Loyalty, Relationship

There has been a significant decline in the aging of A/R with Aspirion and failure of transparency...

Dec 2023
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Director

Loyalty, Relationship

Our account manager has the skill set we need. With executive involvement, the problems came in...

Dec 2023
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Director

Relationship, Relationship

Where Aspirion fell in the past year was in motor vehicle and workers' compensation claims. They...

Dec 2023
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Director

Relationship, Relationship

Maybe the firm is growing too fast. They may not be, but I know there was a lot of change going on,...

Dec 2023
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Director

Relationship, Relationship

The firm sends out good regular reports on our activity. I have always been very happy with...

Dec 2023
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Director

Loyalty, Relationship

Things are not going well with Aspirion. In the last few months, the aging has doubled. At the...

Dec 2023
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Director

Relationship

Aspirion has recently brought in new leaders with expertise in their respective spaces, such as...

Dec 2023
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Director

Relationship, Services

In terms of reporting needs, Aspirion’s turnaround time is exceedingly long. After many months, we...

Dec 2023
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Director

Loyalty

We chose Aspirion for a couple of reasons. Predominantly, they had the ability to manage the...

Dec 2023
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Analyst/Coordinator

Services, Services, Value, Value, Value

I feel that we are paying too much for the service that we are getting from Aspirion, particularly...

Nov 2023
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Analyst/Coordinator

Operations, Operations

The firm is starting to learn to put in adjustment requests instead of asking us for adjustment...

Nov 2023
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Analyst/Coordinator

Relationship, Relationship, Relationship

The only problem I have ever really had with Aspirion was when their website was down and their IT...

Nov 2023
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Director

Relationship, Relationship

For anything that we need, Aspirion is always willing to assist and readily available. Their support...

Nov 2023
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Director

Relationship, Relationship, Operations

Having a better way to communicate securely would be beneficial. Right now, if the firm needs...

Nov 2023
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Director

Relationship, Relationship, Operations, Operations

Aspirion offers a lot of different educational webinars. They are very involved with HFMA and...

Nov 2023
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VP/Other Executive

Relationship

The engagement has been a good experience. The firm is very on top of any issues we have. They move...

Oct 2023
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Director

Relationship, Services

The strength of the firm is their expertise in provider enrollment. They have expertise in finding...

Sep 2023
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Director

Relationship, Services

The firm’s client reporting was terrible, and we pushed them to develop a better reporting package....

Sep 2023
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Director

Relationship

If things were up to me, I wouldn't put all of my complex claims in one firm because that is too...

Sep 2023
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Director

Services

The firm needs to understand the inventory, the age of the inventory, and the conversion of their...

Sep 2023
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Director

Relationship, Relationship, Services, Services

Aspirion is very strong in their specialty. They pursued things other companies tended to...

Sep 2023
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Analyst/Coordinator

Relationship, Relationship, Operations, Operations

The staffing for Aspirion has mixed results because the firm's A/R sometimes increases and sometimes...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

Aspirion does do what I ask them to do, but I constantly have to keep reminding them. A lot of that...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship, Services, Services

Since I have been in this position, the communication and Aspirion’s work have improved because...

Aug 2023
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Analyst/Coordinator

Relationship, Relationship

The communication with Aspirion is very good. Aspirion does what I ask them to do. The firm...

Aug 2023
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Analyst/Coordinator

Value, Value

I have mixed emotions with Aspirion about receiving our money’s worth just because there are areas...

Aug 2023
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Manager

Relationship, Relationship, Relationship

The customer service from the third party is huge. I can reach out to Aspirion right now and get an...

Aug 2023
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Manager

Services

Aspirion could improve by having a quicker initial review.

Aug 2023
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Manager

Services, Services, Services

Aspirion has exceeded our expectations of their ability to write custom appeal letters based on the...

Aug 2023
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Manager

Operations, Operations, Operations

What I like most about the work Aspirion does for us is I only have to do very minimal training with...

Aug 2023
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Manager

Relationship, Relationship

The firm’s support team is great in terms of response time. The support team is good, but they could...

Jul 2023
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Manager

Relationship, Relationship

We have conversations with the firm’s people, and they continue to work with us through issues....

Jul 2023
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Manager

Value, Value

One of the most important outcomes we have seen from the service is the increase in collections. The...

Jul 2023
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Manager

Relationship, Relationship, Relationship, Value, Value, Value

I didn't have the time to monitor what Aspirion was doing and work with them. Firms look for...

Jul 2023
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Manager

Relationship, Relationship, Relationship

I liked the top people we dealt with from Aspirion. They are nice people. They are easy and great to...

Jul 2023
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Manager

Relationship

When Aspirion bought out the firm, we heard about the acquisition before we were properly informed....

Jul 2023
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VP/Other Executive

Loyalty

Aspirion has grown tremendously and has bought a lot of different services, and they have expanded...

Jul 2023
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VP/Other Executive

Relationship

I really like the person from Aspirion that works with us. This person touches base with us whenever...

Jul 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

We use Aspirion for automated third-party liability and workers' compensation. The firm is really...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm exceeds expectations in some ways, but other things take the firm some time. Aspirion is...

Jul 2023
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Director

Relationship, Relationship, Relationship

The firm has fantastic communication and partnership.

Jul 2023
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Director

Value, Value, Value, Value

Aspirion has done a fantastic job working our complex claims. Aspirion has reduced our pain points...

Jun 2023
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Director

Operations, Operations, Operations, Operations

A few things we had talked about were not delivered, such as some training pieces that Aspirion was...

Jun 2023
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Director

Relationship, Relationship, Relationship, Relationship

Aspirion is a great partner. I work directly with the Aspirion leaders, and I never have any issues....

Jun 2023
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Director

Relationship, Relationship, Relationship

My relationship with Aspirion is really good. Aspirion is a great vendor to work with. They are on...

May 2023
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