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Aspirion Complex Claims Services
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Subject Expert
Mac Boyter
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KLAS Research Director - Mac Boyter
 
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User Commentary

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Analyst/Coordinator

Aspirion is very responsive, and they work very hard to accommodate us.

Aug 2021
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Manager

Another vendor’s collections used to be a good bit higher than Aspirion's, but in the last few...

Aug 2021
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Director

Aspirion has done a great job in a very challenging community and environment. They do a very good...

Jul 2021
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Director

Aspirion does a great job of avoiding nickel-and-diming. In Aspirion's contract, it says that they...

Jul 2021
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Director

The people at Aspirion are expert communicators. Our relationship has always been very good....

Jul 2021
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Director

Aspirion acquires additional products, but sometimes Aspirion should let the dust settle when they...

Jul 2021
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Director

Aspirion's executives have been involved and have come out for things. Aspirion's executive...

Jul 2021
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Director

We have a set rate, and Aspirion is very good about working with us. If anything gets recouped, we...

Jul 2021
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Director

We have been struggling in a lot of areas, and there always seems to be a big barrier for people in...

Jul 2021
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Director

Aspirion is so willing to adapt to our processes and how we do things in our system by doing proper...

Jul 2021
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CFO

I would 100% work with Aspirion again. I liked Aspirion’s communication. It is sometimes hard to...

Jul 2021
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CFO

I liked the executive partnership and the fact that Aspirion wasn't overbearing or pressing; that...

Jul 2021
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CFO

In the beginning, we did have a few hurdles and bumps, but I immediately brought those to the...

Jul 2021
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Director

The vendor is very responsive. They are super timely with requests and resolutions. We have a pretty...

Jul 2021
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Director

We have a couple of workflows within our own EMR in which we exclude specific encounters from the...

Jul 2021
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VP/Other Executive

Aspirion is very proactive. They keep us posted on payer changes and meet with us regularly about...

Jul 2021
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Manager

Aspirion doesn’t nickel-and-dime; they are very honest. If we end up having to refund for payments...

Jun 2021
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Manager

We have certain avenues of communication within the EMR that we use. We have instant messaging...

Jun 2021
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Manager

There is a location in Aspirion’s software so that when we receive checks that may not have enough...

Jun 2021
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Manager

I don’t go up the chain at Aspirion past a certain level because I don’t have to. Usually, if I have...

Jun 2021
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Manager

There are new tools and accesses that Aspirion periodically needs to make the job more concise and...

Jun 2021
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Manager

Having a team outside of our physical environment almost makes us feel like we are getting more...

Jun 2021
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Manager

I would tell Aspirion’s executives to keep up the good work. The relationship that we have is great....

Jun 2021
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Director

Aspirion is doing a great job. They don't need anything from me. They are independent workers and...

Jun 2021
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Director

As I added more payers, I asked Aspirion to negotiate with us and bring the prices down because when...

Jun 2021
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Director

I really trust Aspirion's opinion on things. Sometimes, I have questions, and if I don't see them in...

Jun 2021
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Director

Aspirion exceeds our expectations in how they handle the VA. Aspirion has people who know about...

Jun 2021
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Director

Aspirion was recommended to me by a colleague. From there, I got a contact person to reach out to...

Jun 2021
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Director

Aspirion is good at communication and reconciliation. They ensure that we are getting our money. I...

Jun 2021
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Director

Aspirion has been saving us a lot of time in credentialing out-of-state medical assistance plans....

Jun 2021
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Director

We selected Aspirion not long ago. We are in the process of bringing them on board to take over the...

Apr 2021
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Director

Aspirion is awesome when it comes to request responses and the data that they provide. I would...

Apr 2021
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Director

We asked all of our vendors to provide a specific, reoccurring report. Aspirion has been the only...

Apr 2021
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Manager

I have nothing negative to say about Aspirion. I work with numerous vendors, and in the beginning, I...

Apr 2021
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Manager

When we came to the decision that we would go ahead and give Aspirion a shot, we wanted them to...

Apr 2021
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Director

Out-of-state Medicaid is a little bit trickier these days, and our team doesn’t have the expertise....

Mar 2021
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Director

We only assign claims to Aspirion when the vendor we normally use can't work those claims. We use...

Mar 2021
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Director

I don't have any complaints about how Aspirion handles claims. They are thorough. When I need...

Mar 2021
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Director

Whenever I have to escalate anything to my contact at Aspirion, I receive a response within seconds...

Mar 2021
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Director

Sometimes, Aspirion will send us information about issues. For example, they will contact us if they...

Mar 2021
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Director

There weren't really any bumps when Aspirion transitioned from SHP. We haven't felt any differences...

Mar 2021
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Director

Aspirion is well staffed. I think they have a little bit more leverage with the number of people who...

Mar 2021
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VP/Other Executive

Aspirion is very smart in terms of evaluating claims and telling us how we can improve. Aspirion’s...

Mar 2021
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VP/Other Executive

The great thing about Aspirion is they stay behind us and keep us on track. They keep us completely...

Mar 2021
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VP/Other Executive

The executive dashboarding from Aspirion is exceptional. That is something we would be proud to show...

Mar 2021
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VP/Other Executive

Aspirion will evaluate our workflow cost issues and charging mechanisms to make sure that we are...

Mar 2021
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Manager

Aspirion is the best vendor I have ever worked with. The vendor is so precise and detail oriented...

Feb 2021
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Director

The support is not as good as it has been. With COVID-19 last year, the support was a little bit...

Feb 2021
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Director

The vendor's consultants are knowledgeable and professional. They respond quickly; they have lots of...

Feb 2021
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(0)
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Director

The vendor is very strategic due to their experience, knowledge, and determination. They are good at...

Feb 2021
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(0)
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Director

The vendor is spendy. But there are services that we probably couldn’t collect on if we had to do...

Feb 2021
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(0)
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Director

Before, it seemed like so many business office clerks were working with the claims, and that was...

Feb 2021
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(0)
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Director

Our use of Aspirion's services is ongoing. Aspirion is doing a fantastic job. We gave them a mess,...

Feb 2021
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(0)
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Director

Aspirion has absolutely exceeded our expectations. We meet with Aspirion regularly just to talk...

Feb 2021
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(0)
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Director

Aspirion is incredible to work with. They are very customer focused, and we have absolutely enjoyed...

Feb 2021
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(0)
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Director

When it comes to nickel-and-diming, we don’t see that issue with Aspirion. It seems like their...

Feb 2021
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Director

Aspirion’s staff members are great. They know their stuff. That is why we brought them on, and they...

Feb 2021
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(0)
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Director

Aspirion has been doing a phenomenal job this past year, and they have done well in terms of...

Feb 2021
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(0)
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Director

We asked for help with something specific regarding a certain type of claim, but because our volumes...

Feb 2021
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(0)
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Director

The hospital lost a lot of money last year because of COVID-19, so we had to cut back on collection...

Feb 2021
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Manager

Aspirion really knows their book of business. A lot of times, they come to me and tell us when we...

Feb 2021
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(0)
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Manager

Aspirion would love to educate the front end about certain things so that they don't have to...

Feb 2021
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Manager

Aspirion definitely has our long-term interests at heart. Granted, it is in the vendor's best...

Feb 2021
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Manager

Aspirion is getting a lot of claims paid that we never would have gotten if we had kept them...

Feb 2021
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(0)
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Manager

Sometimes there are things that Aspirion should do that they don't do, and a lot of those things...

Feb 2021
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Manager

We only use Aspirion for motor vehicle accidents and liability. We are excited that they do...

Feb 2021
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(0)
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Manager

Aspirion is my favorite right now. I have no worries with them. Their communication is very good....

Feb 2021
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Manager

I have noticed that Aspirion changes staff a lot. There is a lot of turnover. They are either...

Feb 2021
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Director

Using Aspirion is an ongoing service for us. Sometimes we wonder whether we should continue with...

Dec 2020
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Director

Aspirion’s staff and consultants are very easy to communicate with. If we are working with reports...

Dec 2020
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