Cybersecurity Is Critical in Today's Environment
Aspirion Complex Claims Services
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Subject Expert
Mac Boyter
Research Director
Commentary Summary
User Commentary
Analyst/Coordinator
Aspirion is very responsive, and they work very hard to accommodate us.
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Manager
Another vendor’s collections used to be a good bit higher than Aspirion's, but in the last few...
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Director
Aspirion has done a great job in a very challenging community and environment. They do a very good...
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Director
Aspirion does a great job of avoiding nickel-and-diming. In Aspirion's contract, it says that they...
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Director
The people at Aspirion are expert communicators. Our relationship has always been very good....
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Director
Aspirion acquires additional products, but sometimes Aspirion should let the dust settle when they...
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Director
Aspirion's executives have been involved and have come out for things. Aspirion's executive...
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Director
We have a set rate, and Aspirion is very good about working with us. If anything gets recouped, we...
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Director
We have been struggling in a lot of areas, and there always seems to be a big barrier for people in...
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Director
Aspirion is so willing to adapt to our processes and how we do things in our system by doing proper...
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CFO
I would 100% work with Aspirion again. I liked Aspirion’s communication. It is sometimes hard to...
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CFO
I liked the executive partnership and the fact that Aspirion wasn't overbearing or pressing; that...
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CFO
In the beginning, we did have a few hurdles and bumps, but I immediately brought those to the...
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Director
The vendor is very responsive. They are super timely with requests and resolutions. We have a pretty...
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Director
We have a couple of workflows within our own EMR in which we exclude specific encounters from the...
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VP/Other Executive
Aspirion is very proactive. They keep us posted on payer changes and meet with us regularly about...
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Manager
Aspirion doesn’t nickel-and-dime; they are very honest. If we end up having to refund for payments...
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Manager
We have certain avenues of communication within the EMR that we use. We have instant messaging...
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Manager
There is a location in Aspirion’s software so that when we receive checks that may not have enough...
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Manager
I don’t go up the chain at Aspirion past a certain level because I don’t have to. Usually, if I have...
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Manager
There are new tools and accesses that Aspirion periodically needs to make the job more concise and...
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Manager
Having a team outside of our physical environment almost makes us feel like we are getting more...
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Manager
I would tell Aspirion’s executives to keep up the good work. The relationship that we have is great....
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Director
Aspirion is doing a great job. They don't need anything from me. They are independent workers and...
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Director
As I added more payers, I asked Aspirion to negotiate with us and bring the prices down because when...
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Director
I really trust Aspirion's opinion on things. Sometimes, I have questions, and if I don't see them in...
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Director
Aspirion exceeds our expectations in how they handle the VA. Aspirion has people who know about...
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Director
Aspirion was recommended to me by a colleague. From there, I got a contact person to reach out to...
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Director
Aspirion is good at communication and reconciliation. They ensure that we are getting our money. I...
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Director
Aspirion has been saving us a lot of time in credentialing out-of-state medical assistance plans....
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Director
We selected Aspirion not long ago. We are in the process of bringing them on board to take over the...
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Director
Aspirion is awesome when it comes to request responses and the data that they provide. I would...
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Director
We asked all of our vendors to provide a specific, reoccurring report. Aspirion has been the only...
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Manager
I have nothing negative to say about Aspirion. I work with numerous vendors, and in the beginning, I...
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Manager
When we came to the decision that we would go ahead and give Aspirion a shot, we wanted them to...
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Director
Out-of-state Medicaid is a little bit trickier these days, and our team doesn’t have the expertise....
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Director
We only assign claims to Aspirion when the vendor we normally use can't work those claims. We use...
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Director
I don't have any complaints about how Aspirion handles claims. They are thorough. When I need...
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Director
Whenever I have to escalate anything to my contact at Aspirion, I receive a response within seconds...
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Director
Sometimes, Aspirion will send us information about issues. For example, they will contact us if they...
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Director
There weren't really any bumps when Aspirion transitioned from SHP. We haven't felt any differences...
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Director
Aspirion is well staffed. I think they have a little bit more leverage with the number of people who...
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VP/Other Executive
Aspirion is very smart in terms of evaluating claims and telling us how we can improve. Aspirion’s...
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VP/Other Executive
The great thing about Aspirion is they stay behind us and keep us on track. They keep us completely...
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VP/Other Executive
The executive dashboarding from Aspirion is exceptional. That is something we would be proud to show...
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VP/Other Executive
Aspirion will evaluate our workflow cost issues and charging mechanisms to make sure that we are...
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Manager
Aspirion is the best vendor I have ever worked with. The vendor is so precise and detail oriented...
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Director
The support is not as good as it has been. With COVID-19 last year, the support was a little bit...
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Director
The vendor's consultants are knowledgeable and professional. They respond quickly; they have lots of...
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Director
The vendor is very strategic due to their experience, knowledge, and determination. They are good at...
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Director
The vendor is spendy. But there are services that we probably couldn’t collect on if we had to do...
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Director
Before, it seemed like so many business office clerks were working with the claims, and that was...
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Director
Our use of Aspirion's services is ongoing. Aspirion is doing a fantastic job. We gave them a mess,...
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Director
Aspirion has absolutely exceeded our expectations. We meet with Aspirion regularly just to talk...
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Director
Aspirion is incredible to work with. They are very customer focused, and we have absolutely enjoyed...
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Director
When it comes to nickel-and-diming, we don’t see that issue with Aspirion. It seems like their...
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Director
Aspirion’s staff members are great. They know their stuff. That is why we brought them on, and they...
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Director
Aspirion has been doing a phenomenal job this past year, and they have done well in terms of...
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Director
We asked for help with something specific regarding a certain type of claim, but because our volumes...
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Director
The hospital lost a lot of money last year because of COVID-19, so we had to cut back on collection...
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Manager
Aspirion really knows their book of business. A lot of times, they come to me and tell us when we...
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Manager
Aspirion would love to educate the front end about certain things so that they don't have to...
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Manager
Aspirion definitely has our long-term interests at heart. Granted, it is in the vendor's best...
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Manager
Aspirion is getting a lot of claims paid that we never would have gotten if we had kept them...
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Manager
Sometimes there are things that Aspirion should do that they don't do, and a lot of those things...
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Manager
We only use Aspirion for motor vehicle accidents and liability. We are excited that they do...
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Manager
Aspirion is my favorite right now. I have no worries with them. Their communication is very good....
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Manager
I have noticed that Aspirion changes staff a lot. There is a lot of turnover. They are either...
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Director
Using Aspirion is an ongoing service for us. Sometimes we wonder whether we should continue with...
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Director
Aspirion’s staff and consultants are very easy to communicate with. If we are working with reports...
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