athenaClinicals/athenaCollector for Hospitals and Health Systems Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Relationship, Operations
I haven't seen anybody from athenahealth since we went live with the solution. If I have a question,...
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Product
The solution allows us to look up drug information about each drug as we input it, and the...
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Relationship
athenahealth was pretty honest on the front end. I had a long list of questions, and they answered...
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Relationship
athenahealth does not provide timely responses to any questions that we direct to them. We can't...
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Product
The solution is not a pharmacy-friendly program. It really isn't dedicated to helping with the...
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Relationship, Operations
There has been no interaction from athenahealth at all since the solution was installed. They don't...
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Product
The solution is pretty much the same on the nursing end as it is on the pharmacy end. When it comes...
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Relationship, Operations, Product
Nobody is happy with the solution. None of the departments like it except for the financial...
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Relationship, Product, Value
Nothing changes in the solution. I wouldn't recommend it to a dog. athenahealth doesn't listen to or...
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Relationship, Product
athenahealth has always been pretty good at doing integrations and having interfaces, and those are...
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Operations
There isn’t ongoing training for athenahealth's system, so it is basically a train-the-trainer...
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Product
athenahealth didn’t have hospital experience when they built out the system, so there are a lot of...
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Loyalty
We are leaving the system because athenahealth is basically sunsetting their hospital product...
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Product
Overall, I am satisfied with athenahealth, but I would like to see them improve their reporting. I...
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Loyalty
When we announced our decision to move to athenahealth's system, we were met with hugs. I had a...
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Loyalty, Relationship, Operations
athenahealth has plenty of skin in the game. They have a mentality difference from other vendors....
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Operations
When we started on our implementation of athenahealth's system, we found some people who were...
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Relationship
We have had a lot of problems with athenahealth. Support has been the biggest thing, and...
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Product
We are able to exchange information to a point. We can integrate the system with a couple of other...
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Loyalty, Product
Things haven't been great with the product. There were things that could have been really great, but...
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Culture, Product
A lot of things in the system didn't work as well as they were supposed to, and those things still...
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Culture
athenahealth has pretty much stayed true to what we were promised in terms of the product....
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Product
There is no upgrade for the hospital. If we want to do an upgrade for the clinic and hospital...
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Product
The product just doesn't do what we need it to do. When we can't have our reports or are running...
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Product
There are parts of the product that are pretty easy to use. But a while ago, our reporting person...
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Relationship, Product
I had to take drastic measures to even get athenahealth involved in fixing or promoting...
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Relationship
We were meeting with our contact person regularly, but that person was very hostile to me, and even...
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Relationship
athenahealth just hasn't delivered what we need. We have struggled from the day we started. For...
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Product
The product works better in the clinic space than in the hospital space. On the clinic side, we have...
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Loyalty
We have decided that we need to switch away from athenahealth's system because there are a lot of...
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Product
athenahealth has never been able to fix our reconciliation of medications. That is a dead spot on...
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Operations
When the vendor shows us how to use the product, we really have to pay attention and have somebody...
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Product, Value
I would not buy athenahealth's system again. From what I can tell, the clinical piece is very...
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Culture, Relationship, Product
Our billing department has to do a lot of talking with athenahealth. Our people will have somebody...
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Relationship
Our contact person on the billing side is far more capable and proactive than our contact person on...
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Relationship, Product
The vendor basically does a scoreboard for the billing side to show us where our data is going and...
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Product
With this product, the billing department is keeping their numbers down. They are able to bill...
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Product, Value
We would like the ability to actually access and run the reports we need. We can have somebody build...
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Value
The vendor provides interfaces and things that we need, so that is not an extra charge.
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Loyalty
We decided to move away from athenahealth because there are too many patient safety issues in their...
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Relationship
There is a certain report that we have to send to CMS, and it was something we stressed to the...
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Relationship, Product
athenahealth no longer offers their athenaCollector for Hospitals & Health Systems products. I can’t...
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Product
On the clinical side, everybody loves athenaCollector for Hospitals & Health. It is fantastic, is...
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Loyalty, Product
One of the main issues we have is that athenahealth does not integrate with outside technology. For...
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Relationship
athenahealth's support used to be better. One of the sad things is it used to be that we would call,...
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Relationship
I have got an account representative at athenahealth, and I have never experienced anybody like...
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Loyalty, Product
A few years ago, athenahealth decided they would no longer improve athenaClinicals for Hospitals &...
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