athenaClinicals Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Eder Lagemann
Research Director
If you don't have a login, getting started is easy.
User Commentary
Relationship
athenahealth is generally responsive, but their support can be slow. When I say slow, I am not...
Login or Create an Account to see details.
Culture, Value
I do not like the way athenahealth charges. Their licensing and pricing model is convoluted, and...
Login or Create an Account to see details.
Relationship, Product
athenahealth’s marketplace is a real game changer. The problem with many EHR vendors is that instead...
Login or Create an Account to see details.
Loyalty, Product
We selected athenaClinicals because it best aligned with our ambulatory strategy and enterprise...
Login or Create an Account to see details.
Culture
We faced significant challenges during the sales process of athenaClinicals. The vendor made several...
Login or Create an Account to see details.
Relationship, Operations, Product
athenahealth needs to improve how they offer features and functionality to end users. They have a...
Login or Create an Account to see details.
Relationship
The vendor's product support is lacking and needs a significant overhaul. Their customer support...
Login or Create an Account to see details.
Relationship, Value
The vendor's SaaS model is a major advantage because it eliminates the need for us to maintain...
Login or Create an Account to see details.
Loyalty
We chose athenaClinicals because athenahealth had more functionality and capability and because the...
Login or Create an Account to see details.
Product
athenaClinicals is easy to use and navigate. athenahealth has a vision. They are all about AI, like...
Login or Create an Account to see details.
Relationship
The web support ticketing solution is very frustrating. I submitted a ticket asking somebody on...
Login or Create an Account to see details.
Product
Our dental system, which is integrated with athenaOne, wasn't fully integrated. It is not that...
Login or Create an Account to see details.
Relationship, Product
A lot of times, we get alerts from athenahealth that don't mean anything. The alerts just say that...
Login or Create an Account to see details.
Loyalty, Value
For the next several years, we will still be on athenaClinicals. It is way too expensive to switch...
Login or Create an Account to see details.
Operations
athenahealth provides a ton of videos that we can go out and look at and review. They also offer...
Login or Create an Account to see details.
Product
We actually have too much information coming in, and that is the problem. With the type of facility...
Login or Create an Account to see details.
Value
Everything we want outside of what is not in the base package has a cost. athenahealth tries to...
Login or Create an Account to see details.
Loyalty, Product
If we had to make the decision again, we would probably stick with athenahealth. For the specialty...
Login or Create an Account to see details.
Relationship
athenahealth’s support has gotten better over the years, and they are very good and proactive with...
Login or Create an Account to see details.
Relationship, Product
Sometimes, athenahealth will make a change to the way that the application looks, and it won't be...
Login or Create an Account to see details.
Product
athenaClinicals could probably improve a bit with some AI functionality, like the ability to use...
Login or Create an Account to see details.
Loyalty, Product
We went to the athenahealth EHR system and are continuing to review workflows and processes to...
Login or Create an Account to see details.
Product
I like athenahealth’s quality reporting aspects, like the management of the data in terms of doing...
Login or Create an Account to see details.
Product, Value
I like athenaClinicals. It works really well for me in terms of data organization, note writing, and...
Login or Create an Account to see details.
Product
I used to have another EHR, but athenahealth has such a better one. I wouldn't consider any vendor...
Login or Create an Account to see details.
Operations, Product
athenaClinicals is easy for people to learn. As we bring on new providers or groups that have not...
Login or Create an Account to see details.
Product
athenaClinicals is aesthetically pleasing; it eases the user just by looking at it. It doesn't look...
Login or Create an Account to see details.
Value
There is an additional fee with athenahealth's ambient AI solution. Our providers would like that...
Login or Create an Account to see details.
Product
I would like to see improvements in the Interface Message Queue Manager. That is where athenahealth...
Login or Create an Account to see details.
Loyalty, Product, Value
Our organization has realized specific and tangible benefits by using multiple offerings from...
Login or Create an Account to see details.
Culture, Product
athenaClinicals is great. The vendor didn't oversell or underdeliver anything. The system is what it...
Login or Create an Account to see details.
Relationship
We have been a client of athenahealth for a long time, and we meet with their executive team...
Login or Create an Account to see details.
Product
athenaClinicals has a few shortcomings, like its interoperability, timeline adherence, and project...
Login or Create an Account to see details.
Loyalty, Product
One thing that athenahealth could do over the next year that would drive satisfaction would be to...
Login or Create an Account to see details.
Product
We push the BI from athenaClinicals directly to Power BI from Microsoft. At a higher level, Power BI...
Login or Create an Account to see details.
Relationship
athenahealth does not keep all promises related to the timeliness of fixing issues. They say that...
Login or Create an Account to see details.
Relationship, Operations
We work a lot on integrations. We do a lot of expansion work with athenahealth. Their project...
Login or Create an Account to see details.
Culture, Value
We have visible charges from athenahealth for new products that have an add-on charge. There are...
Login or Create an Account to see details.
Value
athenahealth doesn't charge for every little thing, but if an organization wants to make the system...
Login or Create an Account to see details.
Culture, Product
athenaClinicals works the way athenahealth promoted it to back when we first bought it. The vendor's...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth is getting bigger and bigger. Working with them used to be like taking a speedboat and...
Login or Create an Account to see details.
Product
With athenaClinicals, there is no option with upgrades. Users either are current or are not.
Login or Create an Account to see details.
Operations
With athenaClinicals, every time the vendor has a release, there is ongoing training. They have as...
Login or Create an Account to see details.
Product, Value
We add quite a few new providers regularly, and after the new providers use athenaClinicals, I...
Login or Create an Account to see details.
Relationship
With athenahealth, we have two pathways for support. We have a relationship manager we meet with...
Login or Create an Account to see details.
Relationship
athenahealth is a fantastic partner. We meet with them all the time, and we do all kinds of things...
Login or Create an Account to see details.
Relationship, Product
The benefit of using athenaClinicals is that we have a single integrated platform. Because the...
Login or Create an Account to see details.
Relationship, Product
We are not done with healthcare IT. We have so much more to do. athenahealth is a good partner. They...
Login or Create an Account to see details.
Product
I like the simplicity of athenaClinicals. The flow is simple. athenahealth is what I know, and I do...
Login or Create an Account to see details.
Product
We use third-party solutions in place of offerings from athenahealth due to provider preference,...
Login or Create an Account to see details.
Product
We spend a lot of time making clicks in athenaClinicals. athenahealth could minimize the amount of...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is behind the game on getting electronic check-in. They offer things, but they are just...
Login or Create an Account to see details.
Relationship
Our first line at athenahealth is obviously customer service. We have an assigned representative who...
Login or Create an Account to see details.
Relationship, Product
There is no EMR that reduces pain points. Also, I have never talked to athenahealth’s executives.
Login or Create an Account to see details.
Operations
athenahealth seems to be very good at providing detailed training. athenahealth doesn’t charge extra...
Login or Create an Account to see details.
Relationship
We sometimes say that athenahealth is like a black hole because if we escalate something, they just...
Login or Create an Account to see details.
Operations
When athenahealth does upgrades, our team gets the upgrade notes, and we go through a discussion a...
Login or Create an Account to see details.
Loyalty, Product
I don't believe there is one EHR vendor out there that is marching into the future the way they...
Login or Create an Account to see details.
Loyalty, Product
We use third parties in several areas instead of athenahealth's solutions. athenahealth tends to...
Login or Create an Account to see details.
Value
Everybody is trying to get the best deal, and we don’t feel like we get cheated by athenahealth....
Login or Create an Account to see details.
Product
Of the current athenahealth solutions we use, we use some of the solutions out of necessity just...
Login or Create an Account to see details.
Operations, Product
athenaClinicals is a very easy product to learn. We implement each of our implementations pretty...
Login or Create an Account to see details.
Loyalty
If we were looking for a new EHR vendor, I think that everybody would want to switch to Epic. All of...
Login or Create an Account to see details.
Commentary Summary
Comment Type Breakout