athenaClinicals Commentary

Filtered view: (Over 75 Physicians)(Independent)

As athenahealth continues to develop some of their rules, some of their tools are improving....

We've had on-site trainers for different go-lives over the past several years. Some are awesome....

The e-learning has had some improvements, but there is still room for improvement. It can be...

When athenahealth does their updates, a constant improvement seems to be the way that the chart is...

athenahealth is definitely making some improvements, but there are certain things where, for...

We shouldn't have to request that our contacts escalate something so much when it seems like the...

We should have the ability to hide a few things that we're not using or the ability to edit it in a...

There's a little room for improvement on the back end from the administrative side of things in...

athenahealth is like Apple, where you have to pay all this money for your iPhone, and then you have...

Working with athenahealth is sometimes challenging. With the first-tier support team, when we are...

I recently sent people to superuser training, and while they did learn a lot, they said it was...

Navigating through the left-hand navigation tool is very straightforward. That's something that our...

The user experience in creating accelerators makes it easier to improve and speed up documentation...

It's challenging to try to identify and troubleshoot when something that somebody else has built is...

There could be improvements in documenting patient cases, which are telephone encounters. The way...

athenahealth will always be at the top of our considerations just based on our model and how we...

The training for athenaClinicals is very generic. It is perfectly fine for showing us how to...

There was a period of time during the pandemic when athenahealth had to reallocate resources; they...

The biggest benefit to athenaClinicals that we see is the ability to scale. Being able to support,...

In the past, when we did an upgrade with our previous EHR, there were things that quit working or...

Something athenahealth does that has been essential for us to have a much smoother operation is that...

What I like about athenahealth is that we pay for one thing. With our previous EHR, we would have...

I would highly recommend athenahealth. I have no complaints, and the product only gets better. They...

We hosted our own servers with our previous EHR, and our issue was that our servers reached the end...

We are very early on in our AI progress, but AI holds some genuine promise to help doctors with the...

We have been trying to get a program off the ground with athenahealth to increase the continuity...

athenahealth's support is really good. They do a great job of resolving any issues we open with...

With athenaClinicals, athenahealth is really strong in handling updates and keeping the product in...

athenahealth's strengths are continuity and consistency across the board. We can rely on the regular...

If we have a finite issue with athenaClinicals, sometimes we're fighting to find a workflow that...

athenahealth is a really strong vendor and has done a great job of making sure athenaClinicals is...

athenahealth's pricing model is based on a percentage of revenue, so the charge is always variable....

athenahealth is definitely the most transparent EHR company we have come across. They also keep up...

There's a big push for referrals to be automated, but I don't have any recommendations for...

We are very satisfied with athenaClinicals. The vendor could reduce the cost. Because we have so...

athenahealth is generally responsive, but their support can be slow. When I say slow, I am not...

I do not like the way athenahealth charges. Their licensing and pricing model is convoluted, and...

athenahealth’s marketplace is a real game changer. The problem with many EHR vendors is that instead...

We selected athenaClinicals because it best aligned with our ambulatory strategy and enterprise...

We faced significant challenges during the sales process of athenaClinicals. The vendor made several...

athenahealth needs to improve how they offer features and functionality to end users. They have a...

The vendor's product support is lacking and needs a significant overhaul. Their customer support...

The vendor's SaaS model is a major advantage because it eliminates the need for us to maintain...

We chose athenaClinicals because athenahealth had more functionality and capability and because the...

athenaClinicals is easy to use and navigate. athenahealth has a vision. They are all about AI, like...

The web support ticketing solution is very frustrating. I submitted a ticket asking somebody on...

Our dental system, which is integrated with athenaOne, wasn't fully integrated. It is not that...

A lot of times, we get alerts from athenahealth that don't mean anything. The alerts just say that...

For the next several years, we will still be on athenaClinicals. It is way too expensive to switch...

athenahealth provides a ton of videos that we can go out and look at and review. They also offer...

We actually have too much information coming in, and that is the problem. With the type of facility...

Everything we want outside of what is not in the base package has a cost. athenahealth tries to...

If we had to make the decision again, we would probably stick with athenahealth. For the specialty...

athenahealth’s support has gotten better over the years, and they are very good and proactive with...

Sometimes, athenahealth will make a change to the way that the application looks, and it won't be...

athenaClinicals could probably improve a bit with some AI functionality, like the ability to use...

We went to the athenahealth EHR system and are continuing to review workflows and processes to...

I like athenahealth’s quality reporting aspects, like the management of the data in terms of doing...

I like athenaClinicals. It works really well for me in terms of data organization, note writing, and...

I used to have another EHR, but athenahealth has such a better one. I wouldn't consider any vendor...

athenaClinicals is easy for people to learn. As we bring on new providers or groups that have not...

athenaClinicals is aesthetically pleasing; it eases the user just by looking at it. It doesn't look...

There is an additional fee with athenahealth's ambient AI solution. Our providers would like that...

I would like to see improvements in the Interface Message Queue Manager. That is where athenahealth...