athenaClinicals Commentary
Filtered view: (Over 75 Physicians)(Independent)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Product
Our providers really like using athenaClinicals for medical visits. Also, our behavioral health...
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Product
There is no way to do things for one of our specialties in athenaClinicals, so we had to get...
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Loyalty, Operations
Part of our issue in athenaPractice was that we overcustomized a lot of things, and that made it...
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Operations
athenahealth has a lot of training modules that we can watch and training sessions that we can sign...
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Culture, Relationship, Product
One struggle that we have had with athenahealth has been with billing. We have had a lot of...
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Relationship, Product
There are some things that we would like to modify in athenaClinicals that have to be agreed upon by...
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Relationship
I interact with athenahealth at the same level as most other users. Other vendors have a slight edge...
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Culture, Value
Upgrades for athenaClinicals are quite seamless. athenahealth basically charges us based on a...
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Product
I would pick athenahealth's system over other EMRs. I still like athenaClinicals a lot after several...
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Operations
There isn't much training. athenahealth sends out release notes, and that is all we get. To be fair,...
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Culture, Loyalty
The product works as advertised mostly. athenaClinicals is not bad. I would tell others they should...
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Relationship
Proactivity from athenahealth is nonexistent. They never reach out to us and tell us what we need to...
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Culture, Product
We have to keep buying bolt-ons. We have to keep adding on other products because athenaClinicals is...
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Value
We are looking to athenahealth right now to help us optimize the EHR side with some better training...
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Relationship, Operations
Generally, whenever athenahealth puts some type of update on their road map, it comes to fruition at...
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Operations, Product
Whenever I have new providers that come in that have used other EMR systems, they are able to adapt...
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Loyalty
My recommendation to athenahealth is just to make a bigger push toward quality, and they are...
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Operations
athenahealth has a really good system for upgrades. But we have gone through a lot of growth, and...
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Relationship, Operations
We have an ongoing development road map with athenahealth, and they are responsive to it. Their lead...
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Loyalty, Relationship, Product
athenahealth had a hospital product, and they tried to compete in the acute care space. Ever since...
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Product
Like with any system that has been around this long, there is a lot of legacy baggage for end users...
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Loyalty
We selected athenahealth's system because it was the sweet spot for an organization like ours. The...
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Operations, Product
The system is so robust. It is a billing and clinical system, and it has lots of interfaces hooked...
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Relationship
I have stopped calling athenahealth because it is hard for me to relay an issue to the tier-one...
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Product, Value
athenaClinicals is probably the easiest EMR I have ever seen. Our ability to document things...
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Relationship, Product
We are very quick to get an alert via email if there is a system outage or something impacting...
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Relationship, Product
One of athenahealth's specialty flowsheets is not very good. We use a third-party company for that....
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Loyalty, Relationship
We actually have a road-map meeting with athenahealth regularly that kind of shows what is on the...
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Relationship
When the vendor says they are going to implement a fix or change something in the system, they make...
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Loyalty, Product, Value
If we were on the market for a solution, our first consideration would be probably from...
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Product
I feel like athenaClinicals could show a little more about medication history and refills available...
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Relationship
athenahealth does not always keep all promises. There are some issues with support and getting ahold...
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Product
athenaClinicals works pretty well. It is where we get all of our other data. It is pretty well laid...
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Loyalty, Product
athenaClinicals is effective. It is more effective with our ambient speech product. So, I would be...
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Relationship, Product
athenahealth recently redid one of their flow sheets, and it has been tough for some users.
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Loyalty, Product
If we went to the market for an EHR vendor, we would stick with athenahealth because their system is...
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Relationship
athenahealth is less proactive in alerting us to major workflow changes. A lot of the time they will...
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Loyalty, Operations
Part of the sell with us moving to athenaOne was that it wouldn’t be a big deal to bring in our old...
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Product, Value
We moved to athenaOne, and we were supposed to be able to scan our vaccine labels. We have to put in...
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Loyalty
athenaOne will alert us when certain things need to be done. We are just getting to the stage now...
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Operations
The transition to athenaOne was a nightmare. It was horrendous. The training that we had was so...
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Loyalty
If I were to make a choice about what EHR to go with, I would look long and hard for another...
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Loyalty, Product
I believe that athenahealth is going to grandfather athenaClinicals. They stopped making...
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Product
athenaClinicals is running as designed. It is not perfect. Nothing is. There is always room for...
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Loyalty, Product
There are instances of downtime that impact athenaClinicals, and we don't really get root cause...
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Relationship
athenahealth is pretty decent at keeping promises with the releases, and they also provide a product...
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Loyalty, Product
Because of the unique structure of our organization, we break every system we touch. No system is...
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Relationship
We have an assigned account representative from athenahealth. Whenever we have an issue, we enter a...
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Product
athenaClinicals is the industry standard in terms of how we do interconnections. The system does a...
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Operations
When we compare athenaClinicals to other EMRs in terms of the training, nearly all of the staff...
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Product
The feedback that we have gotten from our providers about athenaClinicals has been that it isn't...
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Operations, Product
The reports in athenaClinicals have been helpful because we can access them on the spot. A lot of...
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Operations, Product
With athenahealth, they use a SaaS model, so upgrades just get pushed to us. They give us a...
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Loyalty
We are sticking with athenaClinicals for the long term because there are leading organizations in...
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Relationship, Product
As part of athenahealth's application, they have an Interface message queue manager. I would like to...
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Product
athenahealth’s upgrades have been pretty good lately. There have been hardly any problems. There are...
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Relationship
Part of what makes athenahealth difficult is their support. But it has improved in the last year. We...
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Product, Value
The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...
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Relationship
We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...
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Loyalty, Product
athenahealth has global updates. With updates of other systems, customers are on different versions....
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Relationship
I think the only area that frustrates us a little is that athenahealth tends to try to do more...
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Culture, Relationship
We had an ask for athenahealth a long time ago, and it still has yet to be handled. They didn't...
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Culture
One of the reasons we like athenahealth is that their model is to get a portion of our income, so...
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Operations, Product
athenaClinical’s biggest strength is interconnectivity with everything else. We have many interfaces...
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Loyalty, Product
Probably the biggest thing I would improve with athenahealth is that it is so hard to get changes...
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Relationship
I would not consider another EMR vendor. The strength of athenahealth is the support they give to...
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Loyalty, Operations, Product
There are several big things that make athenahealth superior to our previous vendor. First of all,...
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Value
athenahealth’s charges are a percentage of a collection. So the incentives are aligned so that when...
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Loyalty, Product
I have gone to meetings, and I will talk to people in a clinic who are on their sixth EMR or...
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Product
athenaClinicals is an online EMR, so we don't have to deal with the vendor sending us two or three...
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Relationship, Product
I was listening to an update from athenahealth, and they are reducing their clicks by about 40% in...
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Product
athenaClinicals is a really good product, and I would definitely recommend it. I have been very...
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