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athenaClinicals Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

The feedback that we have gotten from our providers about athenaClinicals has been that it isn't...

Aug 2024
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Director

Operations, Product

The reports in athenaClinicals have been helpful because we can access them on the spot. A lot of...

Aug 2024
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VP/Other Executive

Operations, Product

With athenahealth, they use a SaaS model, so upgrades just get pushed to us. They give us a...

Aug 2024
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VP/Other Executive

Loyalty

We are sticking with athenaClinicals for the long term because there are leading organizations in...

Aug 2024
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Manager

Relationship, Product

As part of athenahealth's application, they have an Interface message queue manager. I would like to...

Jul 2024
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Manager

Product

athenahealth’s upgrades have been pretty good lately. There have been hardly any problems. There are...

Jul 2024
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Manager

Relationship

Part of what makes athenahealth difficult is their support. But it has improved in the last year. We...

Jul 2024
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CEO/President

Product, Value

The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...

Apr 2024
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CEO/President

Relationship

We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...

Apr 2024
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CEO/President

Loyalty, Product

athenahealth has global updates. With updates of other systems, customers are on different versions....

Apr 2024
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CEO/President

Relationship

I think the only area that frustrates us a little is that athenahealth tends to try to do more...

Apr 2024
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Director

Culture, Relationship

We had an ask for athenahealth a long time ago, and it still has yet to be handled. They didn't...

Apr 2024
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(0)
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Director

Culture

One of the reasons we like athenahealth is that their model is to get a portion of our income, so...

Apr 2024
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Director

Operations, Product

athenaClinical’s biggest strength is interconnectivity with everything else. We have many interfaces...

Apr 2024
||
(0)
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Director

Loyalty, Product

Probably the biggest thing I would improve with athenahealth is that it is so hard to get changes...

Apr 2024
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(0)
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Physician

Relationship

I would not consider another EMR vendor. The strength of athenahealth is the support they give to...

Mar 2024
||
(0)
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Physician

Loyalty, Operations, Product

There are several big things that make athenahealth superior to our previous vendor. First of all,...

Mar 2024
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Physician

Value

athenahealth’s charges are a percentage of a collection. So the incentives are aligned so that when...

Mar 2024
||
(0)
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Physician

Loyalty, Product

I have gone to meetings, and I will talk to people in a clinic who are on their sixth EMR or...

Mar 2024
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(0)
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Physician

Product

athenaClinicals is an online EMR, so we don't have to deal with the vendor sending us two or three...

Mar 2024
||
(0)
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Physician

Relationship, Product

I was listening to an update from athenahealth, and they are reducing their clicks by about 40% in...

Mar 2024
||
(0)
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Physician

Product

athenaClinicals is a really good product, and I would definitely recommend it. I have been very...

Mar 2024
||
(0)
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Director

Product, Value

athenaClinicals has the nicest user interface and probably the most intuitive workflow for providers...

Dec 2023
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(0)
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Director

Relationship, Operations

athenahealth is very proactive with their updates. They put out movies and documentation.

Dec 2023
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(0)
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Director

Relationship, Operations

We have used athenahealth’s people to onboard new practices and have found that some of their...

Dec 2023
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(0)
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Director

Loyalty, Value

athenahealth is stepping up their game. They have all these third-party products connected by an...

Dec 2023
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(0)
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Director

Relationship

athenahealth’s tier-one support team is pretty frustrating at times because the issue that I'm...

Dec 2023
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(0)
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Director

Relationship

We are involved with some top people at athenahealth to give them our viewpoint.

Dec 2023
||
(0)
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Director

Relationship, Operations

athenahealth has a user community where people make suggestions on what updates they would like to...

Dec 2023
||
(0)
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Director

Operations, Product

There is a bit of a learning curve with athenaClinicals depending on a person's position in the...

Dec 2023
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(0)
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COO

Product

The order sets are a strength in athenaClinicals. The arrangement of the workflows and the line of...

Dec 2023
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(0)
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COO

Product, Value

The billing tab workflows in athenaClinicals could be better for the providers. It can be a bit of a...

Dec 2023
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(0)
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Director

Product

I think athenaClinicals is really easy. I don’t see any other vendors' systems really fitting the...

Dec 2023
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(0)
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Director

Product

athenaClinicals is like an iPhone that comes loaded, but we tend to have to add different apps. For...

Dec 2023
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Director

Product

There are things that should be happening now, and I don't believe the EMR companies understand...

Dec 2023
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(0)
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Director

Loyalty, Value

Epic is moving in a direction with Nuance that is going to make a lot of doctors happy at the...

Dec 2023
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(0)
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Director

Operations

Things have been going reasonably well with athenahealth. Their system has its shortfalls just like...

Nov 2023
||
(0)
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Director

Operations

The implementation of upgrades is probably one of athenahealth's biggest weaknesses. We have put a...

Nov 2023
||
(0)
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Director

Relationship, Product

athenahealth's focus has been on bolt-ons and partnerships in their network. We are using some of...

Nov 2023
||
(0)
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Director

Culture, Relationship

The main thing about athenahealth's support is that we have one designated account representative...

Nov 2023
||
(0)
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Director

Value

Functionality is probably athenahealth's greatest opportunity, and that influences whether they keep...

Nov 2023
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(0)
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Analyst/Coordinator

Value

athenahealth doesn’t always charge for the products that they have, but if there is something they...

Nov 2023
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(0)
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Analyst/Coordinator

Product

There haven’t been a lot of changes to athenaClinicals over the last few years. There were just...

Nov 2023
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(0)
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CMIO

Loyalty, Product

The system doesn't necessarily lack integration options. The vendor is working on creating workflows...

Oct 2023
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(0)
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CMIO

Product

The system is designed as an ambulatory product. It isn't an enterprise-wide solution. In some ways,...

Oct 2023
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(0)
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CMIO

Product

There are little things that we would like to change in the product. For example, I would love to be...

Oct 2023
||
(0)
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CMIO

Operations

Ongoing training for the system is really on the customer. We have pretty well developed workflows,...

Oct 2023
||
(0)
 Thank you  Helpful

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CMIO

Culture

The vendor's sales process was straightforward, and so were the upgrade discussions we had with the...

Oct 2023
||
(0)
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CMIO

Relationship, Operations, Value

We would like it if the vendor's people could help us learn how to move information from...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

We have had good experiences with athenahealth's products, and we have received good support from...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor's training is self-service training. athenahealth provides the materials for us to be...

Sep 2023
||
(0)
 Thank you  Helpful

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Director

Product

The system could be improved by having a more specialty-driven focus or by having elements of...

Sep 2023
||
(0)
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Director

Product, Value

We have struggled to get interfaces to function between athenaClinicals and some systems from other...

Sep 2023
||
(0)
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Director

Relationship, Operations, Value

I think that the vendor could provide coaching and suggestions to providers to help us feel like we...

Sep 2023
||
(0)
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Director

Loyalty, Product

athenahealth has really focused on quality of care, and athenaClinicals is very user friendly....

Sep 2023
||
(0)
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Manager

Loyalty, Product

One nice thing that athenahealth is working on is the athenaOne mobile app. They are making...

Sep 2023
||
(0)
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Manager

Loyalty, Product

Obviously, there are pros and cons to athenahealth’s product, but no EHR is going to be the way we...

Sep 2023
||
(0)
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