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athenaClinicals Commentary
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Chris Clune
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User Commentary

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CEO/President

Product, Value

The highlight with athenahealth is that they wick off a lot of the easier tasks that cost...

Apr 2024
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CEO/President

Relationship

We have a direct connection to athenahealth if we have to vent, and that is really good. I think a...

Apr 2024
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CEO/President

Loyalty, Product

athenahealth has global updates. With updates of other systems, customers are on different versions....

Apr 2024
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CEO/President

Relationship

I think the only area that frustrates us a little is that athenahealth tends to try to do more...

Apr 2024
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Director

Culture, Relationship

We had an ask for athenahealth a long time ago, and it still has yet to be handled. They didn't...

Apr 2024
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Director

Culture

One of the reasons we like athenahealth is that their model is to get a portion of our income, so...

Apr 2024
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Director

Operations, Product

athenaClinical’s biggest strength is interconnectivity with everything else. We have many interfaces...

Apr 2024
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Director

Loyalty, Product

Probably the biggest thing I would improve with athenahealth is that it is so hard to get changes...

Apr 2024
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Physician

Relationship

I would not consider another EMR vendor. The strength of athenahealth is the support they give to...

Mar 2024
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Physician

Loyalty, Operations, Product

There are several big things that make athenahealth superior to our previous vendor. First of all,...

Mar 2024
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Physician

Value

athenahealth’s charges are a percentage of a collection. So the incentives are aligned so that when...

Mar 2024
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Physician

Loyalty, Product

I have gone to meetings, and I will talk to people in a clinic who are on their sixth EMR or...

Mar 2024
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Physician

Product

athenaClinicals is an online EMR, so we don't have to deal with the vendor sending us two or three...

Mar 2024
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Physician

Relationship, Product

I was listening to an update from athenahealth, and they are reducing their clicks by about 40% in...

Mar 2024
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Physician

Product

athenaClinicals is a really good product, and I would definitely recommend it. I have been very...

Mar 2024
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Director

Product, Value

athenaClinicals has the nicest user interface and probably the most intuitive workflow for providers...

Dec 2023
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Director

Relationship, Operations

athenahealth is very proactive with their updates. They put out movies and documentation.

Dec 2023
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Director

Relationship, Operations

We have used athenahealth’s people to onboard new practices and have found that some of their...

Dec 2023
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Director

Loyalty, Value

athenahealth is stepping up their game. They have all these third-party products connected by an...

Dec 2023
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Director

Relationship

athenahealth’s tier-one support team is pretty frustrating at times because the issue that I'm...

Dec 2023
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Director

Relationship

We are involved with some top people at athenahealth to give them our viewpoint.

Dec 2023
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Director

Relationship, Operations

athenahealth has a user community where people make suggestions on what updates they would like to...

Dec 2023
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Director

Operations, Product

There is a bit of a learning curve with athenaClinicals depending on a person's position in the...

Dec 2023
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COO

Product

The order sets are a strength in athenaClinicals. The arrangement of the workflows and the line of...

Dec 2023
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COO

Product, Value

The billing tab workflows in athenaClinicals could be better for the providers. It can be a bit of a...

Dec 2023
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Director

Product

I think athenaClinicals is really easy. I don’t see any other vendors' systems really fitting the...

Dec 2023
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Director

Product

athenaClinicals is like an iPhone that comes loaded, but we tend to have to add different apps. For...

Dec 2023
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Director

Product

There are things that should be happening now, and I don't believe the EMR companies understand...

Dec 2023
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Director

Loyalty, Value

Epic is moving in a direction with Nuance that is going to make a lot of doctors happy at the...

Dec 2023
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Director

Operations

Things have been going reasonably well with athenahealth. Their system has its shortfalls just like...

Nov 2023
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Director

Operations

The implementation of upgrades is probably one of athenahealth's biggest weaknesses. We have put a...

Nov 2023
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Director

Relationship, Product

athenahealth's focus has been on bolt-ons and partnerships in their network. We are using some of...

Nov 2023
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Director

Culture, Relationship

The main thing about athenahealth's support is that we have one designated account representative...

Nov 2023
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(0)
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Director

Value

Functionality is probably athenahealth's greatest opportunity, and that influences whether they keep...

Nov 2023
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Analyst/Coordinator

Value

athenahealth doesn’t always charge for the products that they have, but if there is something they...

Nov 2023
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Analyst/Coordinator

Product

There haven’t been a lot of changes to athenaClinicals over the last few years. There were just...

Nov 2023
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CMIO

Loyalty, Product

The system doesn't necessarily lack integration options. The vendor is working on creating workflows...

Oct 2023
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CMIO

Product

The system is designed as an ambulatory product. It isn't an enterprise-wide solution. In some ways,...

Oct 2023
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(0)
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CMIO

Product

There are little things that we would like to change in the product. For example, I would love to be...

Oct 2023
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CMIO

Operations

Ongoing training for the system is really on the customer. We have pretty well developed workflows,...

Oct 2023
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CMIO

Culture

The vendor's sales process was straightforward, and so were the upgrade discussions we had with the...

Oct 2023
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CMIO

Relationship, Operations, Value

We would like it if the vendor's people could help us learn how to move information from...

Oct 2023
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Director

Loyalty, Relationship

We have had good experiences with athenahealth's products, and we have received good support from...

Sep 2023
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(0)
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Director

Operations

The vendor's training is self-service training. athenahealth provides the materials for us to be...

Sep 2023
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(0)
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Director

Product

The system could be improved by having a more specialty-driven focus or by having elements of...

Sep 2023
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Director

Product, Value

We have struggled to get interfaces to function between athenaClinicals and some systems from other...

Sep 2023
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Director

Relationship, Operations, Value

I think that the vendor could provide coaching and suggestions to providers to help us feel like we...

Sep 2023
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Director

Loyalty, Product

athenahealth has really focused on quality of care, and athenaClinicals is very user friendly....

Sep 2023
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Manager

Loyalty, Product

One nice thing that athenahealth is working on is the athenaOne mobile app. They are making...

Sep 2023
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Manager

Loyalty, Product

Obviously, there are pros and cons to athenahealth’s product, but no EHR is going to be the way we...

Sep 2023
||
(0)
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Manager

Product

Speaking from an interface standpoint, I just don't think athenaClinicals is a good product in the...

Sep 2023
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Manager

Relationship

athenahealth’s support team can read the tickets that we enter, but a lot of times, we put...

Sep 2023
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Manager

Relationship

We have a couple of contacts at athenahealth that are so far pretty good.

Sep 2023
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(0)
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Manager

Product

With regards to the vendor's HL7 interfaces, the application needs to be redesigned for more ease of...

Sep 2023
||
(0)
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Director

Product, Value

athenahealth is competitive with the functionality and the things that they release, but because of...

Sep 2023
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(0)
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Director

Loyalty, Relationship

To be more satisfied with athenahealth, we need to make sure that we are aligned on previous...

Sep 2023
||
(0)
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Director

Product

There needs to be greater configurability and granularity in athenaClinicals. For example, a lot of...

Sep 2023
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(0)
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Director

Relationship, Product

I would say that athenahealth is doing their best at prioritizing what will hopefully bring down...

Sep 2023
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CEO/President

Product

I would definitely buy athenaClinicals again. athenaClinicals includes all the lab, hospital, and...

Aug 2023
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(0)
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CEO/President

Relationship

athenahealth is very responsive. We don't call athenahealth that much, but if we have to reach out...

Aug 2023
||
(0)
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CEO/President

Culture, Relationship

The reality is that no vendor keeps all promises because of regulatory reasons or whatever. But I...

Aug 2023
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(0)
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VP/Other Executive

Culture, Value

athenahealth does a really good job of not charging for every little thing. The cost is a very...

Aug 2023
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(0)
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VP/Other Executive

Relationship, Product

athenahealth is very strong with their integration of other systems. They are second to none. We can...

Aug 2023
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(0)
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Manager

Operations

Training is something that athenahealth could always improve on, not because they are bad at it but...

Aug 2023
||
(0)
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Manager

Relationship, Operations, Product

athenahealth is proactive, but for the most part, when they make product enhancements, it is our...

Aug 2023
||
(0)
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Manager

Product, Value

athenahealth has been on the cutting edge of interoperability and offers interoperability and...

Aug 2023
||
(0)
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Manager

Relationship

We have had some tickets that have lingered for a bit, but athenahealth's support team has been...

Aug 2023
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(0)
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Director

Relationship

athenahealth listens well. There are senior executives that listen to us all the time, and things...

Jul 2023
||
(0)
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CMIO

Product, Value

I love how efficient things are with athenahealth. The number of resources we needed on the back end...

Jul 2023
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(0)
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Director

Loyalty, Value

We are not totally satisfied with athenaClinicals and are looking for other options, but...

Jul 2023
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(0)
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CMIO

Relationship, Product

One of the vendor’s bigger weaknesses is their messaging, but they have been working on that. They...

Jul 2023
||
(0)
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CMIO

Operations

All of athenahealth’s upgrades have training modules associated with them as well as podcasts and...

Jul 2023
||
(0)
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Director

Operations

Compared to how an Epic implementation would go, athenahealth’s implementations are dramatically...

Jul 2023
||
(0)
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Director

Product

athenahealth promotes that the product is the same for our specialty as it is for a usual medical...

Jul 2023
||
(0)
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Director

Relationship, Product

Qualitatively, athenahealth has done well at creating a platform that is fairly rigid. We can set a...

Jul 2023
||
(0)
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Director

Product, Value

athenahealth has made it clear that for the things they don't do well, we can connect to any vendor...

Jul 2023
||
(0)
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Director

Product

The biggest issue with athenaClinicals is the inability to do customized hard or soft stops. Those...

Jul 2023
||
(0)
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CMIO

Relationship

I got lucky with athenahealth. I feel so fortunate to work with them every day.

Jul 2023
||
(0)
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CMIO

Product, Value

athenahealth does interoperability without me even needing to ask. The system drives my IT team...

Jul 2023
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(0)
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CMIO

Loyalty, Product

I would want other providers to know that athenahealth’s workflows get weak around certain...

Jul 2023
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(0)
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Director

Product

When the pandemic hit, we had to integrate athenaClinicals with another system, and that was a total...

Jul 2023
||
(0)
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Director

Product, Value

With athenaClinicals, it is easy for our providers to amend their charts if needed. Documenting...

Jul 2023
||
(0)
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Director

Loyalty, Product

The interoperability and built-in interfaces in athenaClinicals allow us to enhance the system's use...

Jun 2023
||
(0)
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Director

Product

We would like to be able to label more within the system's chart. The system has things labeled as...

Jun 2023
||
(0)
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Director

Operations

All of the providers we have trained say that the platform is very user friendly. The vendor...

Jun 2023
||
(0)
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Director

Culture, Product, Value

The system has met our expectations except for one or two things that the vendor promised that still...

Jun 2023
||
(0)
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Director

Loyalty, Product

We are working on efficiencies, and there are some lagging things in the system that cause...

Jun 2023
||
(0)
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Director

Relationship, Product

athenahealth builds in what they call marketplace partners. Those are external sources of additional...

Jun 2023
||
(0)
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Director

Relationship, Operations

The vendor has a very large online presence for services or calls, and they usually handle things...

Jun 2023
||
(0)
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Director

Relationship, Value

The system has helped us very much with meeting government programs. Everything is going to be value...

Jun 2023
||
(0)
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