athenaEDI
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Service and Support
athenahealth’s support team is very reactive when we reach out to them. The person that we speak...
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Functionality and Upgrades
athenahealth just rolled out a new eCommerce website. They are sunsetting their old website and...
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Functionality and Upgrades
I don't know whether this falls under athenaEDI or not, but I would like to be able to do medical...
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Functionality and Upgrades
We tried to do claims statusing with athenaEDI, and that was not very successful.
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Relationship
The vendor delivers new technology in the form of enhancements. We are discussing things that might...
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Functionality and Upgrades
athenahealth has not been able to implement claims statusing for us. There are also payer...
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Functionality and Upgrades
It would be nice to have one portal where we could view all of our remittances in the system instead...
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Other Observations & Comments
When we first started with the vendor, we didn't have access to everything that they were training...
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Other Observations & Comments
Most of the product’s reporting is precanned. It is good and meets most of our purposes, but we...
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Technology
The product’s claims statuses are very good, and athenahealth does a lot in the background. The...
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Functionality and Upgrades
Some of our statuses are on hold for various reasons. Some of the automation doesn't work the way it...
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Functionality and Upgrades
For the most part, athenaEDI’s claims rate is very good. The product warns us if we are missing...
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Sales and Contracting
We were sold on a big picture of athenaEDI being a golden solution for every scenario, and that...
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Implementation and Training
athenahealth uses an outside vendor for training. There is somebody dedicated to keeping things...
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Other Observations & Comments
There is a bit of a learning curve for athenaEDI, even with the training, but that might be on our...
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Other Observations & Comments
The vendor’s support is very good. Issues are always resolved, but the resolutions are never...
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Future Outlook
I don't expect our satisfaction to decrease. It will stay where it is unless I manage to get control...
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Relationship
athenaEDI has old and new sides, and I like the integration between the two. We have an option of...
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Functionality and Upgrades
We have never had any problems with athenaEDI. Everything in the system is easy to use. We have...
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Implementation and Training
We have never done a training session with the vendor for athenaEDI. It is hard for us to get...
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Relationship
The vendor has really bent over backward to help us out, and their support team has been very...
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Relationship
The vendor isn't very proactive. We don't feel like we get a lot of outreach from the vendor, and...
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Relationship
We recently had a pretty big issue with the vendor. There was a miscommunication between our team...
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Functionality and Upgrades
We seem to have a lot of problems with our remittances. Those problems may not always be athena's...
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Interfacing and Integration
There are so many different clearinghouses. We see the payers listed on multiple clearinghouses, and...
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Functionality and Upgrades
I would probably hesitate before buying athenaEDI again. I definitely would need to compare other...
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Implementation and Training
If we need to have new formats and things that will take time on athena's end, then there is going...
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Service and Support
I have never had such good support in all the other systems I have used. The people are stellar...
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ROI / Cost
athenaEDI is meeting our needs. One of the things we like specifically about athenaEDI is that we...
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Other Observations & Comments
athenaEDI does a pretty good job in the statusing aspect, although sometimes it is hard to figure...
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ROI / Cost
athenahealth avoids charging for every little thing. They provide a fairly large customization...
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Service and Support
The vendor keeps their promises. All their products work exactly as documented, and the vendor is...
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Service and Support
We get a lot of proactive cases coming to us from athenahealth. The vendor submits patches for us to...
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Functionality and Upgrades
athenaEDI has very good reporting and a solid technology footprint. athenahealth does a small...
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Future Outlook
We are sunsetting athenaEDI soon because we are consolidating our current technology into one tool....
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Functionality and Upgrades
The recent upgrades have been fine, but I am not blown away by them. The good thing is that clients...
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Service and Support
athenahealth is not bad with support, but the support isn’t anything to write home about. We could...
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Relationship
athenahealth does partner with and works collaboratively with us for common ambulatory issues....
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Service and Support
One issue is that we don't always get a well-thought-out answer from the support team. If we push...
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Functionality and Upgrades
We use the Enterprise Task Manager tool. It includes a lot of links that we can click to get to the...
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Service and Support
athenahealth’s support people are actually very good. I put in a ticket, and the support people...
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Functionality and Upgrades
There are a lot of hidden features in the product based on other applications that I have used in...
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Functionality and Upgrades
The eligibility is kind of cumbersome in athenaEDI. The system does not give 100% accurate...
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Functionality and Upgrades
For different upgrades and things, we have to put an internal ticket in and get a case before we go...
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Service and Support
athena is proactive. They have a proactive monitoring tool for when athenaEDI is down. When they get...
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ROI / Cost
athena recently rolled out a payment reconciliation tool through athenaEDI, so now the bank...
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ROI / Cost
athenaEDI is an extremely customized application. We can customize certain features in-house or have...
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Service and Support
athena needs to get more involved with industry standards. The application is phenomenal because it...
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Interfacing and Integration
The beautiful thing about athenaEDI is that it is built into athenaIDX. I don't have to log in to...
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Functionality and Upgrades
The negative with athenaEDI is that it hasn't been brought into this century. The reports are older...
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Service and Support
The upgrade process and the support are wonderful. But what isn't wonderful is that everything is so...
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Implementation and Training
When we are rolling out a new module, the training and implementation are excellent. We are...
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Functionality and Upgrades
athenaEDI gives us a worklist every day, and that is fabulous, but there are so many different...
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Future Outlook
At this moment, athenaEDI is part of our long-term plans. That can always change because we are...
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Service and Support
athenaEDI can be overly flexible and let clinics make too many mistakes because how we set it up is...
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ROI / Cost
For the size of my organization, the athenaEDI price is fine with me. It is just a flat rate. I am...
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Functionality and Upgrades
I really haven't had a lot of issues with athena’s product. It is pretty straightforward, and...
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Functionality and Upgrades
Workers' comp is an animal of its own. That process is still mostly done with paper. I still deal...
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Service and Support
athena can take 24–48 hours to respond to us, but they are still responsive considering their size...
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Other Observations & Comments
athena is so new to owning this software. I only hope that they will improve and continue to work on...
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Functionality and Upgrades
I don't like using a clearinghouse bridge from the old days of dialing in to a website and having to...
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Interfacing and Integration
athenaEDI is usable. The EMR and billing software talk to each other, and that is good. However, we...
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Relationship
We work very closely with athena. We have weekly meetings to discuss issues that are outstanding or...
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Other Observations & Comments
I would recommend athenaEDI for a smaller organization. It is not designed for large organizations....
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Relationship
We have seen athenaEDI change dramatically over the years. We used to get an update every year and...
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Functionality and Upgrades
I would not buy athenaEDI again if it were up to me because there is better technology out there....
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Service and Support
athenahealth's communication is strong. They offer groups that we can join to discuss and compare...
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ROI / Cost
athenahealth upholds their contracts, but it is very pricey for customers to do builds or additions...
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Functionality and Upgrades
We just did insurance eligibility with athenaEDI, and that was a bit painful.
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Relationship
athena isn't very proactive with us on anything they don't need to be, but I haven't had much need...
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Functionality and Upgrades
We are doing an upgrade, and it is running smoothly. athenaEDI is a decent product.
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