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athenaEDI Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

athenaEDI will adequately identify what we need to identify regarding claims. But when it comes to...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

athenahealth does a great job on claims statusing. They do the electronic verification of claim...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We call athenahealth every so often for a demonstration of something. We get on a call with them...

Comment Tone Positive
Pillars Culture, Relationship, Operations
Evaluation Unrated

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Analyst/Coordinator

The only times we have had the system go down were because of hardware-related issues. When those...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

athenahealth rolls out new versions regularly, and they are always very open about what the...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

We are currently trying to automate as many things as possible, and athenahealth has been very...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

It is easy to train new users on athenaEDI's EDI reports, and the screens are pretty intuitive. The...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

With athenaEDI, some errors still occur. athenahealth has tools that show when processes are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

I have never had any complaints from our end users about athenaEDI. The software is solid.

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Manager

The athenaEDI team at athenahealth has a lot of interaction with us.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

Since we use athenaEDI and another system, eligibility can sometimes be missed the first time before...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

We have been with athenahealth for a long time and are still on their legacy interface engine....

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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