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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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Director

Centricity EDI Clearinghouse works great for us. The service that athenahealth provides is...

Feb 2021
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Director

Centricity EDI Clearinghouse doesn’t currently do the hospital systems. Everything is clinic based,...

Feb 2021
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Director

Centricity EDI Clearinghouse has support for us and works well. We looked at moving away so we could...

Feb 2021
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Analyst/Coordinator

I haven't noticed any big differences since athenahealth took over from GE. We don't have many...

Jan 2021
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Analyst/Coordinator

The support is good. Once I submit a case online, the support people fix the issue and send me an...

Jan 2021
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Analyst/Coordinator

I would have liked to have seen what athenahealth's EHR looked like and what the integration would...

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Analyst/Coordinator

athena's charges are based on the contract we sign. We have a good agreement with them. The vendor...

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Analyst/Coordinator

athena has current technology, but we have gotten bigger and need more functionality. That is why we...

Jan 2021
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Analyst/Coordinator

Whenever we have problems, the vendor gets involved. Lately, the vendor has been hosting live,...

Jan 2021
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Analyst/Coordinator

athenahealth's clearinghouse solution is part of our long-term plans. We aren't looking at going...

Jan 2021
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Analyst/Coordinator

The most recent upgrade we did was a nightmare. I don't know whether that was our fault or the...

Jan 2021
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Analyst/Coordinator

I got pulled into a meeting where athenahealth said that they were going to go over the newest...

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Analyst/Coordinator

We have been able to integrate the clearinghouse solution with every product that we have needed to...

Jan 2021
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Analyst/Coordinator

We have to do everything with the product. We call phone support and tell the support people what...

Jan 2021
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Manager

athenahealth always keeps their promises. The support is phenomenal. I can send an email and receive...

Jan 2021
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Manager

The system has a lot of defects. The last upgrade that we did had over a hundred things that were...

Dec 2020
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Manager

We had executive involvement initially with GE, but since the beginning, we haven't received a whole...

Dec 2020
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Manager

Our primary contact is in a different time zone. If something goes wrong at 4:30, for example, we...

Dec 2020
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Analyst/Coordinator

We like the design of the software. It seems to be quite user friendly. We don’t have to search for...

Dec 2020
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Analyst/Coordinator

Occasionally, we have some glitches, and we understand that. But apart from that, nothing is...

Dec 2020
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Analyst/Coordinator

We recommitted to the vendor and did an upgrade. We were looking at other alternatives but decided...

Nov 2020
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Analyst/Coordinator

There are things that have been hard for the vendor to resolve, such as claims. Invoices stay in the...

Nov 2020
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Manager

We can do anything we need to do with athenahealth's clearinghouse. We always have the support of...

Nov 2020
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Manager

athenahealth works with me on certain things but does charge for just about everything. Sometimes,...

Nov 2020
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Manager

We have been with the vendor forever. The system is on old architecture and is not a web-based...

Nov 2020
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Analyst/Coordinator

athena is pretty new to us. Up to this point, they have avoided charging us for every little thing....

Nov 2020
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Analyst/Coordinator

The vendor is doing a pretty great job. Even though the vendor is athena, they have kept a lot of GE...

Nov 2020
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Director

I am not aware of anything coming down the pike with athena that would change my overall...

Nov 2020
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Analyst/Coordinator

Some things with the applications are not as proactive as they could be. An example is in a meeting...

Nov 2020
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Analyst/Coordinator

When needed, the executives are very responsive to us. They respond when we have escalations or get...

Nov 2020
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Analyst/Coordinator

Virence Health and athena offer a knowledge center. There is a separate application where we are...

Nov 2020
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Analyst/Coordinator

With Centricity EDI Clearinghouse, we are able to monitor and control payer rejections that are...

Nov 2020
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Analyst/Coordinator

We get great support. We now have things that we requested in the past, like denial reports. We can...

Nov 2020
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Analyst/Coordinator

We have talked about COVID-19 billing with the system. The good thing with the tool is we found out...

Nov 2020
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Analyst/Coordinator

Upgrades for the system are normally great. But we had a rocky start with the last one. We had a...

Nov 2020
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Analyst/Coordinator

Not only does the vendor offer a training for the systems that are offered, but a lot of times when...

Nov 2020
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Analyst/Coordinator

If people think the tool isn’t easy to use, that is because they probably aren’t that familiar with...

Nov 2020
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Director

I would like to say that Virence Health is better about not charging extra fees now than they have...

Oct 2020
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Director

I like Virence Health's integration. Until recently, I have had to rely on many other pieces of...

Oct 2020
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Manager

Every time that I have had a question, the vendor has been very responsive in answering my question....

Jun 2020
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Manager

There are some usability issues with the dashboard screen. The screen allows us to look at the top 5...

Jun 2020
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Manager

I have never found the soluton to be a cumbersome product. It has always been very useful and easy...

Jun 2020
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Director

The system works as promoted. It does what the vendor said it would do but in a different way. The...

Jun 2020
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Director

Centricity EDI Clearinghouse doesn't post using the standard 835 form. An EDI product should use the...

Jun 2020
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Director

There is no real interaction for our users with the product. The website just isn't frequented by...

Jun 2020
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Director

The vendor has been doing very well with their ongoing support. There is a very easy process for...

Jun 2020
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Director

We are working remotely now. We were still using paper for a very small percentage of our processes,...

Jun 2020
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Director

The vendor hasn't been keeping all of their promises. They should have been more clear about how...

Jun 2020
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Director

The vendor has really good documentation on their portal. When I can easily find an article, there...

Jun 2020
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Director

The vendor is getting better when it comes to their support and implementations. The brand has...

Jun 2020
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Director

We haven't needed much support, but there is really no ongoing support. Very rarely does the vendor...

Jun 2020
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Director

Ongoing training from the vendor barely exists and leaves a lot to be desired. It would be nice to...

Jun 2020
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Director

It would be nice if the application allowed for a little bit more customization and a few extra...

Jun 2020
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Director

I would definitely stay where we are at with Centricity EDI Clearinghouse. There is nothing wrong...

May 2020
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