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athenaEDI Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Centricity EDI Clearinghouse works great for us. The service that athenahealth provides is...
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Director
Centricity EDI Clearinghouse doesn’t currently do the hospital systems. Everything is clinic based,...
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Director
Centricity EDI Clearinghouse has support for us and works well. We looked at moving away so we could...
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Analyst/Coordinator
I haven't noticed any big differences since athenahealth took over from GE. We don't have many...
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Analyst/Coordinator
The support is good. Once I submit a case online, the support people fix the issue and send me an...
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Analyst/Coordinator
I would have liked to have seen what athenahealth's EHR looked like and what the integration would...
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Analyst/Coordinator
athena's charges are based on the contract we sign. We have a good agreement with them. The vendor...
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Analyst/Coordinator
athena has current technology, but we have gotten bigger and need more functionality. That is why we...
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Analyst/Coordinator
Whenever we have problems, the vendor gets involved. Lately, the vendor has been hosting live,...
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Analyst/Coordinator
athenahealth's clearinghouse solution is part of our long-term plans. We aren't looking at going...
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Analyst/Coordinator
The most recent upgrade we did was a nightmare. I don't know whether that was our fault or the...
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Analyst/Coordinator
I got pulled into a meeting where athenahealth said that they were going to go over the newest...
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Analyst/Coordinator
We have been able to integrate the clearinghouse solution with every product that we have needed to...
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Analyst/Coordinator
We have to do everything with the product. We call phone support and tell the support people what...
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Manager
athenahealth always keeps their promises. The support is phenomenal. I can send an email and receive...
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Manager
The system has a lot of defects. The last upgrade that we did had over a hundred things that were...
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Manager
We had executive involvement initially with GE, but since the beginning, we haven't received a whole...
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Manager
Our primary contact is in a different time zone. If something goes wrong at 4:30, for example, we...
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Analyst/Coordinator
We like the design of the software. It seems to be quite user friendly. We don’t have to search for...
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Analyst/Coordinator
Occasionally, we have some glitches, and we understand that. But apart from that, nothing is...
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Analyst/Coordinator
We recommitted to the vendor and did an upgrade. We were looking at other alternatives but decided...
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Analyst/Coordinator
There are things that have been hard for the vendor to resolve, such as claims. Invoices stay in the...
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Manager
We can do anything we need to do with athenahealth's clearinghouse. We always have the support of...
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Manager
athenahealth works with me on certain things but does charge for just about everything. Sometimes,...
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Manager
We have been with the vendor forever. The system is on old architecture and is not a web-based...
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Analyst/Coordinator
athena is pretty new to us. Up to this point, they have avoided charging us for every little thing....
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Analyst/Coordinator
The vendor is doing a pretty great job. Even though the vendor is athena, they have kept a lot of GE...
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Director
I am not aware of anything coming down the pike with athena that would change my overall...
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Analyst/Coordinator
Some things with the applications are not as proactive as they could be. An example is in a meeting...
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Analyst/Coordinator
When needed, the executives are very responsive to us. They respond when we have escalations or get...
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Analyst/Coordinator
Virence Health and athena offer a knowledge center. There is a separate application where we are...
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Analyst/Coordinator
With Centricity EDI Clearinghouse, we are able to monitor and control payer rejections that are...
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Analyst/Coordinator
We get great support. We now have things that we requested in the past, like denial reports. We can...
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Analyst/Coordinator
We have talked about COVID-19 billing with the system. The good thing with the tool is we found out...
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Analyst/Coordinator
Upgrades for the system are normally great. But we had a rocky start with the last one. We had a...
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Analyst/Coordinator
Not only does the vendor offer a training for the systems that are offered, but a lot of times when...
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Analyst/Coordinator
If people think the tool isn’t easy to use, that is because they probably aren’t that familiar with...
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Director
I would like to say that Virence Health is better about not charging extra fees now than they have...
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Director
I like Virence Health's integration. Until recently, I have had to rely on many other pieces of...
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Manager
Every time that I have had a question, the vendor has been very responsive in answering my question....
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Manager
There are some usability issues with the dashboard screen. The screen allows us to look at the top 5...
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Manager
I have never found the soluton to be a cumbersome product. It has always been very useful and easy...
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Director
The system works as promoted. It does what the vendor said it would do but in a different way. The...
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Director
Centricity EDI Clearinghouse doesn't post using the standard 835 form. An EDI product should use the...
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Director
There is no real interaction for our users with the product. The website just isn't frequented by...
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Director
The vendor has been doing very well with their ongoing support. There is a very easy process for...
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Director
We are working remotely now. We were still using paper for a very small percentage of our processes,...
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Director
The vendor hasn't been keeping all of their promises. They should have been more clear about how...
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Director
The vendor has really good documentation on their portal. When I can easily find an article, there...
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Director
The vendor is getting better when it comes to their support and implementations. The brand has...
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Director
We haven't needed much support, but there is really no ongoing support. Very rarely does the vendor...
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Director
Ongoing training from the vendor barely exists and leaves a lot to be desired. It would be nice to...
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Director
It would be nice if the application allowed for a little bit more customization and a few extra...
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Director
I would definitely stay where we are at with Centricity EDI Clearinghouse. There is nothing wrong...
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Analyst/Coordinator
The support staff members are extremely professional. They have worked with us on numerous occasions...
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Analyst/Coordinator
I have thoroughly enjoyed using the product. The factor that is driving us to switch products is...
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Analyst/Coordinator
The vendor has kept their promises so far. We have been happy and have had no issues. I am not aware...
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Analyst/Coordinator
We really haven't needed any training from the vendor. The application is pretty user friendly, so...
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Analyst/Coordinator
When we have requested assistance from the vendor, we have had positive experiences. The billing...
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Analyst/Coordinator
We have been with the vendor for a long time, and we have a good rapport because we understand each...
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Analyst/Coordinator
The product is user friendly, and we have been very fortunate to have a good rapport with the...
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Analyst/Coordinator
No system is perfect, and there is always room for improvement. There are little things that we wish...
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CIO
In terms of executive involvement, I think the vendor is doing a fairly good job. The vendor is...
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CIO
I am trying to be middle of the road with training. Our staff members did not care much for the...
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CIO
When it comes to working as promoted, for the most part, the solution does pretty well. If I had...
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CIO
Getting our money’s worth is hard. The solution is pretty expensive.
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CIO
The solution meets our requirements. When it comes to delivering new technology, the vendor tends to...
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CIO
For the most part, the vendor’s support is really good. The vendor is not very proactive, but I...
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CIO
In my estimation, our organization shot ourselves in the foot by wanting to customize everything....
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CIO
This is an uncomfortable time for the solution, but I would still probably recommend it. If the...
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CIO
For the most part, I would say Centricity keeps their promises. They tend to be a little slow in...
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CIO
Our issue with interoperability is partially our own fault. The interoperability that is built into...
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