athenaEDI Commentary
Filtered view: All
Subject Expert
Dustin Cragun
SRU Manager
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
athenahealth is constantly working with their clients to improve reporting. They listen to their...
Login or Create an Account to see details.
Operations, Value
athenahealth could offer more robust reporting when it comes to denial management and giving their...
Login or Create an Account to see details.
Product, Value
athenaEDI is an extremely customizable application, so it isn't an off-the-shelf, one-size-fits-all...
Login or Create an Account to see details.
Loyalty, Product
There were natural improvements within the latest upgrade that improved the workflow somewhat,...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth just does a really good job of communication. They do a lot of user group meetings that...
Login or Create an Account to see details.
Relationship
athenahealth has been struggling, as have we, with Change Healthcare. We used Change Healthcare as a...
Login or Create an Account to see details.
Relationship
athenahealth has been the benchmark in terms of support and customer relationship. They are spot on....
Login or Create an Account to see details.
Loyalty
I'm hoping that athenahealth will come up with a new technology and a lot of enhancements so that...
Login or Create an Account to see details.
Relationship, Product
I have been here forever, so for me, athenaEDI is good. For newcomers, it is challenging. They feel...
Login or Create an Account to see details.
Product
The product's limitations are when we are trying to report things for risk purposes. We are trying...
Login or Create an Account to see details.
Product
With the claims functionality in athenaEDI, right now we send the claims and have a payer accepted....
Login or Create an Account to see details.
Relationship
I'm very pleased with athenahealth’s customer service. They are right on it. Anytime we escalate...
Login or Create an Account to see details.
Relationship
athenahealth needs to focus more on the end user and have better customer support if they are going...
Login or Create an Account to see details.
Product
One area athenaEDI is lacking in is the interface that gives us information about claim...
Login or Create an Account to see details.
Relationship
athenahealth is proactive about monitoring things. When there are issues, they will raise concerns...
Login or Create an Account to see details.
Relationship, Value
athenaEDI is less expensive than some other solutions, but we get more perceived value from our...
Login or Create an Account to see details.
Product
athenahealth’s interoperability works. They can figure out the problem, solve it properly, and test...
Login or Create an Account to see details.
Relationship
athenahealth is very good about taking customer feedback and using that to promote and develop new...
Login or Create an Account to see details.
Relationship, Operations
athenahealth is phenomenal. There is such a night-and-day difference between them and other...
Login or Create an Account to see details.
Culture
My only grudge with athenahealth is that I tend to get surprise invoices from them. I get enough of...
Login or Create an Account to see details.
Relationship, Product
athena’s upgrades are usually seamless, but they need proper staffing. They are currently doing many...
Login or Create an Account to see details.
Operations
We have contracted athenahealth to do some training in very specific parts of the application,...
Login or Create an Account to see details.
​
Preferences