athenaEDI
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Service and Support

athenahealth’s support team is very reactive when we reach out to them. The person that we speak...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

athenahealth just rolled out a new eCommerce website. They are sunsetting their old website and...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

I don't know whether this falls under athenaEDI or not, but I would like to be able to do medical...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

We tried to do claims statusing with athenaEDI, and that was not very successful.

Jan 2023
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Director

Relationship

The vendor delivers new technology in the form of enhancements. We are discussing things that might...

Jan 2023
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COO

Functionality and Upgrades

athenahealth has not been able to implement claims statusing for us. There are also payer...

Jan 2023
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Manager

Functionality and Upgrades

It would be nice to have one portal where we could view all of our remittances in the system instead...

Jan 2023
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Manager

Other Observations & Comments

When we first started with the vendor, we didn't have access to everything that they were training...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Most of the product’s reporting is precanned. It is good and meets most of our purposes, but we...

Dec 2022
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Analyst/Coordinator

Technology

The product’s claims statuses are very good, and athenahealth does a lot in the background. The...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of our statuses are on hold for various reasons. Some of the automation doesn't work the way it...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

For the most part, athenaEDI’s claims rate is very good. The product warns us if we are missing...

Dec 2022
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Analyst/Coordinator

Sales and Contracting

We were sold on a big picture of athenaEDI being a golden solution for every scenario, and that...

Dec 2022
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Analyst/Coordinator

Implementation and Training

athenahealth uses an outside vendor for training. There is somebody dedicated to keeping things...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

There is a bit of a learning curve for athenaEDI, even with the training, but that might be on our...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor’s support is very good. Issues are always resolved, but the resolutions are never...

Dec 2022
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Analyst/Coordinator

Future Outlook

I don't expect our satisfaction to decrease. It will stay where it is unless I manage to get control...

Dec 2022
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Analyst/Coordinator

Relationship

athenaEDI has old and new sides, and I like the integration between the two. We have an option of...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

We have never had any problems with athenaEDI. Everything in the system is easy to use. We have...

Nov 2022
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Analyst/Coordinator

Implementation and Training

We have never done a training session with the vendor for athenaEDI. It is hard for us to get...

Nov 2022
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Analyst/Coordinator

Relationship

The vendor has really bent over backward to help us out, and their support team has been very...

Nov 2022
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Analyst/Coordinator

Relationship

The vendor isn't very proactive. We don't feel like we get a lot of outreach from the vendor, and...

Nov 2022
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Analyst/Coordinator

Relationship

We recently had a pretty big issue with the vendor. There was a miscommunication between our team...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We seem to have a lot of problems with our remittances. Those problems may not always be athena's...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

There are so many different clearinghouses. We see the payers listed on multiple clearinghouses, and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I would probably hesitate before buying athenaEDI again. I definitely would need to compare other...

Oct 2022
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Analyst/Coordinator

Implementation and Training

If we need to have new formats and things that will take time on athena's end, then there is going...

Oct 2022
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Analyst/Coordinator

Service and Support

I have never had such good support in all the other systems I have used. The people are stellar...

Oct 2022
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Manager

ROI / Cost

athenaEDI is meeting our needs. One of the things we like specifically about athenaEDI is that we...

Oct 2022
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Manager

Other Observations & Comments

athenaEDI does a pretty good job in the statusing aspect, although sometimes it is hard to figure...

Oct 2022
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Manager

ROI / Cost

athenahealth avoids charging for every little thing. They provide a fairly large customization...

Aug 2022
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Manager

Service and Support

The vendor keeps their promises. All their products work exactly as documented, and the vendor is...

Aug 2022
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Manager

Service and Support

We get a lot of proactive cases coming to us from athenahealth. The vendor submits patches for us to...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

athenaEDI has very good reporting and a solid technology footprint. athenahealth does a small...

Aug 2022
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VP/Other Executive

Future Outlook

We are sunsetting athenaEDI soon because we are consolidating our current technology into one tool....

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The recent upgrades have been fine, but I am not blown away by them. The good thing is that clients...

Aug 2022
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VP/Other Executive

Service and Support

athenahealth is not bad with support, but the support isn’t anything to write home about. We could...

Aug 2022
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Director

Relationship

athenahealth does partner with and works collaboratively with us for common ambulatory issues....

Jun 2022
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Director

Service and Support

One issue is that we don't always get a well-thought-out answer from the support team. If we push...

Jun 2022
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Director

Functionality and Upgrades

We use the Enterprise Task Manager tool. It includes a lot of links that we can click to get to the...

May 2022
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Director

Service and Support

athenahealth’s support people are actually very good. I put in a ticket, and the support people...

May 2022
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Director

Functionality and Upgrades

There are a lot of hidden features in the product based on other applications that I have used in...

May 2022
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Director

Functionality and Upgrades

The eligibility is kind of cumbersome in athenaEDI. The system does not give 100% accurate...

May 2022
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Director

Functionality and Upgrades

For different upgrades and things, we have to put an internal ticket in and get a case before we go...

May 2022
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Director

Service and Support

athena is proactive. They have a proactive monitoring tool for when athenaEDI is down. When they get...

Apr 2022
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Director

ROI / Cost

athena recently rolled out a payment reconciliation tool through athenaEDI, so now the bank...

Apr 2022
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Director

ROI / Cost

athenaEDI is an extremely customized application. We can customize certain features in-house or have...

Apr 2022
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Director

Service and Support

athena needs to get more involved with industry standards. The application is phenomenal because it...

Apr 2022
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Director

Interfacing and Integration

The beautiful thing about athenaEDI is that it is built into athenaIDX. I don't have to log in to...

Apr 2022
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Director

Functionality and Upgrades

The negative with athenaEDI is that it hasn't been brought into this century. The reports are older...

Apr 2022
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Director

Service and Support

The upgrade process and the support are wonderful. But what isn't wonderful is that everything is so...

Apr 2022
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Director

Implementation and Training

When we are rolling out a new module, the training and implementation are excellent. We are...

Apr 2022
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Director

Functionality and Upgrades

athenaEDI gives us a worklist every day, and that is fabulous, but there are so many different...

Apr 2022
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Manager

Future Outlook

At this moment, athenaEDI is part of our long-term plans. That can always change because we are...

Feb 2022
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Manager

Service and Support

athenaEDI can be overly flexible and let clinics make too many mistakes because how we set it up is...

Feb 2022
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Manager

ROI / Cost

For the size of my organization, the athenaEDI price is fine with me. It is just a flat rate. I am...

Feb 2022
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Manager

Functionality and Upgrades

I really haven't had a lot of issues with athena’s product. It is pretty straightforward, and...

Feb 2022
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Manager

Functionality and Upgrades

Workers' comp is an animal of its own. That process is still mostly done with paper. I still deal...

Feb 2022
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Manager

Service and Support

athena can take 24–48 hours to respond to us, but they are still responsive considering their size...

Feb 2022
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Manager

Other Observations & Comments

athena is so new to owning this software. I only hope that they will improve and continue to work on...

Feb 2022
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Manager

Functionality and Upgrades

I don't like using a clearinghouse bridge from the old days of dialing in to a website and having to...

Feb 2022
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Director

Interfacing and Integration

athenaEDI is usable. The EMR and billing software talk to each other, and that is good. However, we...

Feb 2022
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Director

Relationship

We work very closely with athena. We have weekly meetings to discuss issues that are outstanding or...

Feb 2022
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Director

Other Observations & Comments

I would recommend athenaEDI for a smaller organization. It is not designed for large organizations....

Feb 2022
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Director

Relationship

We have seen athenaEDI change dramatically over the years. We used to get an update every year and...

Feb 2022
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Director

Functionality and Upgrades

I would not buy athenaEDI again if it were up to me because there is better technology out there....

Feb 2022
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Analyst/Coordinator

Service and Support

athenahealth's communication is strong. They offer groups that we can join to discuss and compare...

Feb 2022
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Analyst/Coordinator

ROI / Cost

athenahealth upholds their contracts, but it is very pricey for customers to do builds or additions...

Feb 2022
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Director

Functionality and Upgrades

We just did insurance eligibility with athenaEDI, and that was a bit painful.

Jan 2022
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Director

Relationship

athena isn't very proactive with us on anything they don't need to be, but I haven't had much need...

Jan 2022
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Director

Functionality and Upgrades

We are doing an upgrade, and it is running smoothly. athenaEDI is a decent product.

Jan 2022
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