athenaEDI Commentary
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Subject Expert
Dustin Cragun
VP of RCM & Operations
KLAS VP of RCM & Operations - Dustin Cragun
 
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User Commentary

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Manager

Loyalty, Product

There were natural improvements within the latest upgrade that improved the workflow somewhat,...

Jul 2024
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Manager

Loyalty, Relationship

athenahealth just does a really good job of communication. They do a lot of user group meetings that...

Jul 2024
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Manager

Relationship

athenahealth has been struggling, as have we, with Change Healthcare. We used Change Healthcare as a...

Jul 2024
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Manager

Relationship

athenahealth has been the benchmark in terms of support and customer relationship. They are spot on....

Jul 2024
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Manager

Loyalty

I'm hoping that athenahealth will come up with a new technology and a lot of enhancements so that...

Feb 2024
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Manager

Relationship, Product

I have been here forever, so for me, athenaEDI is good. For newcomers, it is challenging. They feel...

Feb 2024
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Manager

Product

The product's limitations are when we are trying to report things for risk purposes. We are trying...

Feb 2024
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Manager

Product

With the claims functionality in athenaEDI, right now we send the claims and have a payer accepted....

Feb 2024
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Manager

Relationship

I'm very pleased with athenahealth’s customer service. They are right on it. Anytime we escalate...

Feb 2024
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COO

Relationship

athenahealth needs to focus more on the end user and have better customer support if they are going...

Nov 2023
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Analyst/Coordinator

Product

One area athenaEDI is lacking in is the interface that gives us information about claim...

Oct 2023
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Analyst/Coordinator

Relationship

athenahealth is proactive about monitoring things. When there are issues, they will raise concerns...

Oct 2023
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Director

Relationship, Value

athenaEDI is less expensive than some other solutions, but we get more perceived value from our...

Sep 2023
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Director

Product

athenahealth’s interoperability works. They can figure out the problem, solve it properly, and test...

Sep 2023
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Director

Relationship

athenahealth is very good about taking customer feedback and using that to promote and develop new...

Sep 2023
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Director

Relationship, Operations

athenahealth is phenomenal. There is such a night-and-day difference between them and other...

Sep 2023
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Director

Culture

My only grudge with athenahealth is that I tend to get surprise invoices from them. I get enough of...

Sep 2023
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Director

Relationship, Product

athena’s upgrades are usually seamless, but they need proper staffing. They are currently doing many...

Sep 2023
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Director

Operations

We have contracted athenahealth to do some training in very specific parts of the application,...

Sep 2023
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Manager

Product

athenaEDI makes our process easier because we don't have to manually post the remittances. The...

Jul 2023
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