Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
athenaEDI Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
Centricity EDI Clearinghouse works great for us. The service that athenahealth provides is...
Login or Create an Account to see details.
Director
Centricity EDI Clearinghouse doesn’t currently do the hospital systems. Everything is clinic based,...
Login or Create an Account to see details.
Director
Centricity EDI Clearinghouse has support for us and works well. We looked at moving away so we could...
Login or Create an Account to see details.
Analyst/Coordinator
I haven't noticed any big differences since athenahealth took over from GE. We don't have many...
Login or Create an Account to see details.
Analyst/Coordinator
The support is good. Once I submit a case online, the support people fix the issue and send me an...
Login or Create an Account to see details.
Analyst/Coordinator
I would have liked to have seen what athenahealth's EHR looked like and what the integration would...
Login or Create an Account to see details.
Analyst/Coordinator
athena's charges are based on the contract we sign. We have a good agreement with them. The vendor...
Login or Create an Account to see details.
Analyst/Coordinator
athena has current technology, but we have gotten bigger and need more functionality. That is why we...
Login or Create an Account to see details.
Analyst/Coordinator
Whenever we have problems, the vendor gets involved. Lately, the vendor has been hosting live,...
Login or Create an Account to see details.
Analyst/Coordinator
athenahealth's clearinghouse solution is part of our long-term plans. We aren't looking at going...
Login or Create an Account to see details.
Analyst/Coordinator
The most recent upgrade we did was a nightmare. I don't know whether that was our fault or the...
Login or Create an Account to see details.
Analyst/Coordinator
I got pulled into a meeting where athenahealth said that they were going to go over the newest...
Login or Create an Account to see details.
Analyst/Coordinator
We have been able to integrate the clearinghouse solution with every product that we have needed to...
Login or Create an Account to see details.
Analyst/Coordinator
We have to do everything with the product. We call phone support and tell the support people what...
Login or Create an Account to see details.
Manager
athenahealth always keeps their promises. The support is phenomenal. I can send an email and receive...
Login or Create an Account to see details.
Manager
The system has a lot of defects. The last upgrade that we did had over a hundred things that were...
Login or Create an Account to see details.
Manager
We had executive involvement initially with GE, but since the beginning, we haven't received a whole...
Login or Create an Account to see details.
Manager
Our primary contact is in a different time zone. If something goes wrong at 4:30, for example, we...
Login or Create an Account to see details.
Analyst/Coordinator
We like the design of the software. It seems to be quite user friendly. We don’t have to search for...
Login or Create an Account to see details.
Analyst/Coordinator
Occasionally, we have some glitches, and we understand that. But apart from that, nothing is...
Login or Create an Account to see details.
Analyst/Coordinator
We recommitted to the vendor and did an upgrade. We were looking at other alternatives but decided...
Login or Create an Account to see details.
Analyst/Coordinator
There are things that have been hard for the vendor to resolve, such as claims. Invoices stay in the...
Login or Create an Account to see details.
Manager
We can do anything we need to do with athenahealth's clearinghouse. We always have the support of...
Login or Create an Account to see details.
Manager
athenahealth works with me on certain things but does charge for just about everything. Sometimes,...
Login or Create an Account to see details.
Manager
We have been with the vendor forever. The system is on old architecture and is not a web-based...
Login or Create an Account to see details.
Analyst/Coordinator
athena is pretty new to us. Up to this point, they have avoided charging us for every little thing....
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is doing a pretty great job. Even though the vendor is athena, they have kept a lot of GE...
Login or Create an Account to see details.
Director
I am not aware of anything coming down the pike with athena that would change my overall...
Login or Create an Account to see details.
Analyst/Coordinator
Some things with the applications are not as proactive as they could be. An example is in a meeting...
Login or Create an Account to see details.
Analyst/Coordinator
When needed, the executives are very responsive to us. They respond when we have escalations or get...
Login or Create an Account to see details.
Analyst/Coordinator
Virence Health and athena offer a knowledge center. There is a separate application where we are...
Login or Create an Account to see details.
Analyst/Coordinator
With Centricity EDI Clearinghouse, we are able to monitor and control payer rejections that are...
Login or Create an Account to see details.
Analyst/Coordinator
We get great support. We now have things that we requested in the past, like denial reports. We can...
Login or Create an Account to see details.
Analyst/Coordinator
We have talked about COVID-19 billing with the system. The good thing with the tool is we found out...
Login or Create an Account to see details.
Analyst/Coordinator
Upgrades for the system are normally great. But we had a rocky start with the last one. We had a...
Login or Create an Account to see details.
Analyst/Coordinator
Not only does the vendor offer a training for the systems that are offered, but a lot of times when...
Login or Create an Account to see details.
Analyst/Coordinator
If people think the tool isn’t easy to use, that is because they probably aren’t that familiar with...
Login or Create an Account to see details.
Director
I would like to say that Virence Health is better about not charging extra fees now than they have...
Login or Create an Account to see details.
Director
I like Virence Health's integration. Until recently, I have had to rely on many other pieces of...
Login or Create an Account to see details.
Manager
Every time that I have had a question, the vendor has been very responsive in answering my question....
Login or Create an Account to see details.
Manager
There are some usability issues with the dashboard screen. The screen allows us to look at the top 5...
Login or Create an Account to see details.
Manager
I have never found the soluton to be a cumbersome product. It has always been very useful and easy...
Login or Create an Account to see details.
Director
The system works as promoted. It does what the vendor said it would do but in a different way. The...
Login or Create an Account to see details.
Director
Centricity EDI Clearinghouse doesn't post using the standard 835 form. An EDI product should use the...
Login or Create an Account to see details.
Director
There is no real interaction for our users with the product. The website just isn't frequented by...
Login or Create an Account to see details.
Director
The vendor has been doing very well with their ongoing support. There is a very easy process for...
Login or Create an Account to see details.
Director
We are working remotely now. We were still using paper for a very small percentage of our processes,...
Login or Create an Account to see details.
Director
The vendor hasn't been keeping all of their promises. They should have been more clear about how...
Login or Create an Account to see details.
Director
The vendor has really good documentation on their portal. When I can easily find an article, there...
Login or Create an Account to see details.
Director
The vendor is getting better when it comes to their support and implementations. The brand has...
Login or Create an Account to see details.
Director
We haven't needed much support, but there is really no ongoing support. Very rarely does the vendor...
Login or Create an Account to see details.
Director
Ongoing training from the vendor barely exists and leaves a lot to be desired. It would be nice to...
Login or Create an Account to see details.
Director
It would be nice if the application allowed for a little bit more customization and a few extra...
Login or Create an Account to see details.
Director
I would definitely stay where we are at with Centricity EDI Clearinghouse. There is nothing wrong...
Login or Create an Account to see details.
Preferences