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athenaEDI Commentary
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Subject Expert
Dustin Cragun
VP of Engagement
KLAS VP of Engagement - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Product

We still use athenaEDI. It encompasses all of the clearinghouses that athenahealth uses to send our...

Sep 2024
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Analyst/Coordinator

Operations, Product

The reports that are on group management are not that bad. But when we don't need the detail and...

Sep 2024
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Analyst/Coordinator

Product

I don't think it has ever been made clear who should support edits and scrubbing. If a policy...

Sep 2024
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Director

Loyalty, Relationship

athenahealth is constantly working with their clients to improve reporting. They listen to their...

Jul 2024
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Director

Operations, Value

athenahealth could offer more robust reporting when it comes to denial management and giving their...

Jul 2024
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Director

Product, Value

athenaEDI is an extremely customizable application, so it isn't an off-the-shelf, one-size-fits-all...

Jul 2024
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Manager

Loyalty, Product

There were natural improvements within the latest upgrade that improved the workflow somewhat,...

Jul 2024
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Manager

Loyalty, Relationship

athenahealth just does a really good job of communication. They do a lot of user group meetings that...

Jul 2024
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Manager

Relationship

athenahealth has been struggling, as have we, with Change Healthcare. We used Change Healthcare as a...

Jul 2024
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Manager

Relationship

athenahealth has been the benchmark in terms of support and customer relationship. They are spot on....

Jul 2024
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Manager

Loyalty

I'm hoping that athenahealth will come up with a new technology and a lot of enhancements so that...

Feb 2024
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Manager

Relationship, Product

I have been here forever, so for me, athenaEDI is good. For newcomers, it is challenging. They feel...

Feb 2024
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Manager

Product

The product's limitations are when we are trying to report things for risk purposes. We are trying...

Feb 2024
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Manager

Product

With the claims functionality in athenaEDI, right now we send the claims and have a payer accepted....

Feb 2024
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Manager

Relationship

I'm very pleased with athenahealth’s customer service. They are right on it. Anytime we escalate...

Feb 2024
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COO

Relationship

athenahealth needs to focus more on the end user and have better customer support if they are going...

Nov 2023
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