athenaEDI Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Loyalty, Relationship, Operations

We still use athenaEDI, but it is between us and our claim status product. athenahealth was...

Jan 2025
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Analyst/Coordinator

Operations

It feels like the upgrades are sometimes small. If we go on the forums, there are obviously always...

Jan 2025
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Analyst/Coordinator

Operations

The implementation team has been with the product for longer than we have been on it, and the team...

Jan 2025
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Analyst/Coordinator

Loyalty, Relationship

My pain points with athenaEDI have all been because of Change Healthcare. Change Healthcare's issues...

Jan 2025
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Analyst/Coordinator

Value

We have never had issues with unexpected or extremely high costs. I don't remember exactly how much...

Jan 2025
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Analyst/Coordinator

Relationship

I have cellphone numbers for several athenaEDI support people because they are very willing to...

Jan 2025
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Analyst/Coordinator

Product

athenahealth sweeps our system for claims frequently. Every so often, we have an issue with our...

Jan 2025
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Analyst/Coordinator

Product

We export everything from route management into an SQL, and that process is very easy and very...

Jan 2025
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Analyst/Coordinator

Culture, Relationship

I am extremely likely to recommend athenaEDI, and I have done so. We are extremely satisfied with...

Jan 2025
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Analyst/Coordinator

Product

There is some report writing that athenaEDI doesn't have that I wish it had.

Jan 2025
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Analyst/Coordinator

Relationship, Product

When athenahealth finds things that need to be taken care of, I don't have to put in cases to get...

Jan 2025
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Director

Culture, Value

athenahealth charges us for everything. Beyond our contract, they mostly charge us for time and...

Jan 2025
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Director

Operations

I am extremely satisfied with athenahealth's implementation services and project managers....

Jan 2025
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Director

Relationship, Product

We use the athenaEDI side of things more and more often. We still use another product at the front...

Jan 2025
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Director

Relationship

Every time we reach out to the vendor, we create a case, and athenahealth's support people will be...

Jan 2025
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Director

Relationship, Operations

I have never had any complaints from the vendor's billing team. athenahealth's edits and scrubbing...

Jan 2025
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Analyst/Coordinator

Product

We still use athenaEDI. It encompasses all of the clearinghouses that athenahealth uses to send our...

Sep 2024
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Analyst/Coordinator

Operations, Product

The reports that are on group management are not that bad. But when we don't need the detail and...

Sep 2024
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Analyst/Coordinator

Product

I don't think it has ever been made clear who should support edits and scrubbing. If a policy...

Sep 2024
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Director

Loyalty, Relationship

athenahealth is constantly working with their clients to improve reporting. They listen to their...

Jul 2024
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Director

Operations, Value

athenahealth could offer more robust reporting when it comes to denial management and giving their...

Jul 2024
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Director

Product, Value

athenaEDI is an extremely customizable application, so it isn't an off-the-shelf, one-size-fits-all...

Jul 2024
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Manager

Loyalty, Product

There were natural improvements within the latest upgrade that improved the workflow somewhat,...

Jul 2024
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Manager

Loyalty, Relationship

athenahealth just does a really good job of communication. They do a lot of user group meetings that...

Jul 2024
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Manager

Relationship

athenahealth has been struggling, as have we, with Change Healthcare. We used Change Healthcare as a...

Jul 2024
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Manager

Relationship

athenahealth has been the benchmark in terms of support and customer relationship. They are spot on....

Jul 2024
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Manager

Loyalty

I'm hoping that athenahealth will come up with a new technology and a lot of enhancements so that...

Feb 2024
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Manager

Relationship, Product

I have been here forever, so for me, athenaEDI is good. For newcomers, it is challenging. They feel...

Feb 2024
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Manager

Product

The product's limitations are when we are trying to report things for risk purposes. We are trying...

Feb 2024
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Manager

Product

With the claims functionality in athenaEDI, right now we send the claims and have a payer accepted....

Feb 2024
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Manager

Relationship

I'm very pleased with athenahealth’s customer service. They are right on it. Anytime we escalate...

Feb 2024
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