athenaEDI
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
We use the task manager workflow. It includes a lot of links that we can click to get to the...
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athenahealth’s support people are actually very good. I put in a ticket, and the support people...
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There are a lot of hidden features in the product based on other applications that I have used in...
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The eligibility is kind of cumbersome in athenaEDI. The system does not give 100% accurate...
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For different upgrades and things, we have to put an internal ticket in and get a case before we go...
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athena is proactive. They have a proactive monitoring tool for when athenaEDI is down. When they get...
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athena recently rolled out a payment reconciliation tool through athenaEDI, so now the bank...
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athenaEDI is an extremely customized application. We can customize certain features in-house or have...
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athena needs to get more involved with industry standards. The application is phenomenal because it...
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The beautiful thing about athenaEDI is that it is built into athenaIDX. I don't have to log in to...
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The negative with athenaEDI is that it hasn't been brought into this century. The reports are older...
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The upgrade process and the support are wonderful. But what isn't wonderful is that everything is so...
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When we are rolling out a new module, the training and implementation are excellent. We are...
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athenaEDI gives us a worklist every day, and that is fabulous, but there are so many different...
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At this moment, athenaEDI is part of our long-term plans. That can always change because we are...
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athenaEDI can be overly flexible and let clinics make too many mistakes because how we set it up is...
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For the size of my organization, the athenaEDI price is fine with me. It is just a flat rate. I am...
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I really haven't had a lot of issues with athena’s product. It is pretty straightforward, and...
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Workers' comp is an animal of its own. That process is still mostly done with paper. I still deal...
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athena can take 24–48 hours to respond to us, but they are still responsive considering their size...
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athena is so new to owning this software. I only hope that they will improve and continue to work on...
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I don't like using a clearinghouse bridge from the old days of dialing in to a website and having to...
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athenaEDI is usable. The EMR and billing software talk to each other, and that is good. However, we...
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We work very closely with athena. We have weekly meetings to discuss issues that are outstanding or...
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I would recommend athenaEDI for a smaller organization. It is not designed for large organizations....
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We have seen athenaEDI change dramatically over the years. We used to get an update every year and...
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I would not buy athenaEDI again if it were up to me because there is better technology out there....
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athenahealth's communication is strong. They offer groups that we can join to discuss and compare...
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athenahealth upholds their contracts, but it is very pricey for customers to do builds or additions...
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We just did insurance eligibility with athenaEDI, and that was a bit painful.
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athena supports our integration goals, but the integrations are painful and expensive. The issue is...
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athena isn't very proactive with us on anything they don't need to be, but I haven't had much need...
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We are doing an upgrade, and it is running smoothly. athenaEDI is a decent product.
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One of athenaEDI's major strengths is reporting. It keeps us in line with our revenue cycle in that...
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Several months ago, athenahealth would have charged us for every little thing, but I have seen a...
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athenahealth's web technology is a little archaic. It is a couple of generations behind. The...
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athenahealth is a fairly robust vendor with good connections to most payers. The vendor could...
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athenahealth's support people are fairly responsive. It is rare that my team members come to me and...
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athenaEDI provides a fair value for what it costs, but I would love to see more discounts for it.
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The training is in depth. It is detailed and not rushed. The time is afforded to myself and to my...
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The integration was a little bumpy in the beginning because it was something new, but I wouldn't go...
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We are in constant communication with athena. I often hear about new initiatives or new products...
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We are struggling to get some of the reports and the data that we need from the system right now
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I would give the vendor a high rating for their delivery of new technology, especially now that the...
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I hope that my satisfaction with the system will be higher in a year. If the vendor's payment...
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athenahealth is very proactive. I am happy with them. There just isn't a lot for them to be...
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The people we work with are comfortable with the system, and so long as they stay that way, we will...
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When we run into any roadblocks, athena is very prompt and professional in resolving our concerns...
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The pay breakdown for athena is fine. It is not much different than that of any other vendor in the...
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athena doesn’t do much training for us. We can open a ticket and have a discussion with an engineer...
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The EDI portal was recently updated, but there are better things that athena could do. There are...
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athena has been supportive with helping us manage claim-form logic and how claims go out the door or...
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We get some alerts when payers are having issues or there is something that athena is aware of....
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I am not aware of any recent training. We haven't had any major issues where we have needed training...
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athenahealth has good support. Communicating with the vendor is easy. I don't usually communicate by...
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There are still some things between athenahealth's old and new systems that work better on one side...
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athenahealth offers a lot of things that we don't necessarily use, but the things are there for us...
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athenahealth is very good at keeping promises. They are very detailed. If we have any issues, they...
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athenahealth communicates well. They seem to be on top of their game more than they have been in the...
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athenahealth follows through very well with their implementation services. If there is any lag time,...
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athenahealth is trying to implement new processes, and there are new products that they are trying...
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athenahealth has meetings and different groups. They have a user community user group, and that has...
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athenahealth has always given us great service, and they never seem to have any sort of hidden...
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athenaEDI is user friendly. The system works, and I like it. I don't really have anything bad to say...
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One improvement that the vendor could make would be to add more payers to the EDI. Sometimes, we...
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athenahealth has kept their promises. They haven’t necessarily implemented things as quickly as we...
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athenahealth likes to charge us. They are good about generating revenue for themselves. They have...
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The product is working very well. We are not using it to our full advantage, and we are looking to...
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We use another claims manager product to scrub the claims on the ambulatory side, but as far as...
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athena has kept their word 9 times out of 10. If they couldn’t do something for some reason, they...
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One of athenaEDI's biggest strengths is the way it is customizable. The support staff has been able...
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Although athena is proactive in some things, there are a few other areas where we kind of lag...
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We are phasing out athenaEDI. We are only using it as we clean up outstanding AI.
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I really do like the group management product. I am sad that it was acquired by athena because I am...
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athenahealth doesn’t nickel-and-dime us. Their system is expensive, but we know what it would cost...
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athenaEDI looks so antiquated. Some of the processes of newer software are faster, better looking,...
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The support from athenahealth is incredibly responsive. The vendor has different teams that will...
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The athenaEDI system is very dependable. I can remember only a couple of situations where the system...
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Some of the add-ons that we did with athenahealth made us a little bit more efficient on the back...
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In the claims department, one of the major strengths of athenaEDI is that it handles the programming...
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With the remit exchanges, we don't have to manually post the payments. We get the remits...
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The claims processing piece in athenaEDI is extremely transparent, and once we got it set up...
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athenaEDI is quick, fast, and customizable to meet our business needs, and the system stays up to...
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The staff members at athenahealth are excellent. They are attentive to my needs and are very capable...
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