athenaEDI Commentary
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Subject Expert
Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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COO

Relationship

athenahealth needs to focus more on the end user and have better customer support if they are going...

Nov 2023
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Analyst/Coordinator

Product

One area athenaEDI is lacking in is the interface that gives us information about claim...

Oct 2023
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Analyst/Coordinator

Relationship

athenahealth is proactive about monitoring things. When there are issues, they will raise concerns...

Oct 2023
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Director

Relationship, Value

athenaEDI is less expensive than some other solutions, but we get more perceived value from our...

Sep 2023
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Director

Product

athenahealth’s interoperability works. They can figure out the problem, solve it properly, and test...

Sep 2023
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Director

Relationship

athenahealth is very good about taking customer feedback and using that to promote and develop new...

Sep 2023
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Director

Relationship, Operations

athenahealth is phenomenal. There is such a night-and-day difference between them and other...

Sep 2023
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Director

Culture

My only grudge with athenahealth is that I tend to get surprise invoices from them. I get enough of...

Sep 2023
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Director

Relationship, Product

athena’s upgrades are usually seamless, but they need proper staffing. They are currently doing many...

Sep 2023
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Director

Operations

We have contracted athenahealth to do some training in very specific parts of the application,...

Sep 2023
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Manager

Product

athenaEDI makes our process easier because we don't have to manually post the remittances. The...

Jul 2023
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Director

Relationship, Product

As far as remittance management goes, we periodically have to ask athenahealth to help us get files....

Apr 2023
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Director

Relationship, Product

On the EDI side, we don't have as many outstanding issues as in other areas. Once we upgrade, we are...

Apr 2023
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Director

Loyalty, Relationship

The place where we will see the most impactful improvement is where the vendor will be developing...

Apr 2023
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Director

Loyalty, Relationship

We have been working closely with the vendor as partners. We have had frequent conversations and...

Apr 2023
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Director

Relationship, Product

Claims statusing is one of the areas where we don't have very good satisfaction. But I don't feel...

Apr 2023
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Director

Product

There are some reports in the tool, but there are no reports about whether a claim is paid...

Apr 2023
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Director

Operations

When athenahealth rolls out new features for the system, they actually send us training packets and...

Apr 2023
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Director

Operations, Product

The system is a little complex, and it was created to drive work for users so that users wouldn't...

Apr 2023
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Director

Relationship

We have a customer service manager and a salesperson with athenahealth. Those people are on our...

Apr 2023
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Manager

Relationship, Operations, Product

athenahealth's best practices aren't necessarily best for us. Our frontline people say they...

Mar 2023
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Manager

Operations, Product

The system is pretty complicated. The product can do a lot, but end users struggle, and we don't get...

Mar 2023
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Manager

Relationship

athenahealth helps us resolve problems, but they have a tendency to close cases before things are...

Mar 2023
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(0)
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Manager

Operations, Product

The most recent update that I was aware of was not very satisfactory. athenahealth updated the scrub...

Mar 2023
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