Commentary Summary
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User Commentary
Loyalty, Relationship, Operations
We still use athenaEDI, but it is between us and our claim status product. athenahealth was...
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Operations
It feels like the upgrades are sometimes small. If we go on the forums, there are obviously always...
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Operations
The implementation team has been with the product for longer than we have been on it, and the team...
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Loyalty, Relationship
My pain points with athenaEDI have all been because of Change Healthcare. Change Healthcare's issues...
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Value
We have never had issues with unexpected or extremely high costs. I don't remember exactly how much...
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Relationship
I have cellphone numbers for several athenaEDI support people because they are very willing to...
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Product
athenahealth sweeps our system for claims frequently. Every so often, we have an issue with our...
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Product
We export everything from route management into an SQL, and that process is very easy and very...
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Culture, Relationship
I am extremely likely to recommend athenaEDI, and I have done so. We are extremely satisfied with...
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Product
There is some report writing that athenaEDI doesn't have that I wish it had.
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Relationship, Product
When athenahealth finds things that need to be taken care of, I don't have to put in cases to get...
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Culture, Value
athenahealth charges us for everything. Beyond our contract, they mostly charge us for time and...
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Operations
I am extremely satisfied with athenahealth's implementation services and project managers....
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Relationship, Product
We use the athenaEDI side of things more and more often. We still use another product at the front...
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Relationship
Every time we reach out to the vendor, we create a case, and athenahealth's support people will be...
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Relationship, Operations
I have never had any complaints from the vendor's billing team. athenahealth's edits and scrubbing...
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Product
We still use athenaEDI. It encompasses all of the clearinghouses that athenahealth uses to send our...
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Operations, Product
The reports that are on group management are not that bad. But when we don't need the detail and...
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Product
I don't think it has ever been made clear who should support edits and scrubbing. If a policy...
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Loyalty, Relationship
athenahealth is constantly working with their clients to improve reporting. They listen to their...
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Operations, Value
athenahealth could offer more robust reporting when it comes to denial management and giving their...
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Product, Value
athenaEDI is an extremely customizable application, so it isn't an off-the-shelf, one-size-fits-all...
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Loyalty, Product
There were natural improvements within the latest upgrade that improved the workflow somewhat,...
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Loyalty, Relationship
athenahealth just does a really good job of communication. They do a lot of user group meetings that...
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Relationship
athenahealth has been struggling, as have we, with Change Healthcare. We used Change Healthcare as a...
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Relationship
athenahealth has been the benchmark in terms of support and customer relationship. They are spot on....
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Loyalty
I'm hoping that athenahealth will come up with a new technology and a lot of enhancements so that...
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Relationship, Product
I have been here forever, so for me, athenaEDI is good. For newcomers, it is challenging. They feel...
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Product
The product's limitations are when we are trying to report things for risk purposes. We are trying...
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Product
With the claims functionality in athenaEDI, right now we send the claims and have a payer accepted....
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Relationship
I'm very pleased with athenahealth’s customer service. They are right on it. Anytime we escalate...
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