Cybersecurity Is Critical in Today's Environment
athenaEDI
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
User Commentary
Director
athenaEDI is user friendly. The system works, and I like it. I don't really have anything bad to say...
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Director
One improvement that the vendor could make would be to add more payers to the EDI. Sometimes, we...
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Analyst/Coordinator
athenahealth has kept their promises. They haven’t necessarily implemented things as quickly as we...
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Analyst/Coordinator
athenahealth likes to charge us. They are good about generating revenue for themselves. They have...
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Manager
The product is working very well. We are not using it to our full advantage, and we are looking to...
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Analyst/Coordinator
We use another claims manager product to scrub the claims on the ambulatory side, but as far as...
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Analyst/Coordinator
athena has kept their word 9 times out of 10. If they couldn’t do something for some reason, they...
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Analyst/Coordinator
One of athenaEDI's biggest strengths is the way it is customizable. The support staff has been able...
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Analyst/Coordinator
Although athena is proactive in some things, there are a few other areas where we kind of lag...
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Analyst/Coordinator
We are phasing out athenaEDI. We are only using it as we clean up outstanding AI.
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Analyst/Coordinator
I really do like the group management product. I am sad that it was acquired by athena because I am...
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Director
athenahealth doesn’t nickel-and-dime us. Their system is expensive, but we know what it would cost...
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Director
athenaEDI looks so antiquated. Some of the processes of newer software are faster, better looking,...
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Director
The support from athenahealth is incredibly responsive. The vendor has different teams that will...
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Director
The athenaEDI system is very dependable. I can remember only a couple of situations where the system...
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Director
Some of the add-ons that we did with athenahealth made us a little bit more efficient on the back...
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Manager
In the claims department, one of the major strengths of athenaEDI is that it handles the programming...
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Manager
With the remit exchanges, we don't have to manually post the payments. We get the remits...
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Director
The claims processing piece in athenaEDI is extremely transparent, and once we got it set up...
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Analyst/Coordinator
athenaEDI is quick, fast, and customizable to meet our business needs, and the system stays up to...
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Analyst/Coordinator
The staff members at athenahealth are excellent. They are attentive to my needs and are very capable...
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Director
The biggest issue I see with athenaEDI is just the difficulty in finding the locations of...
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Director
We love our ongoing support. They are doing everything they can to find out the answers to issues we...
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Director
Our account manager joins support calls when needed. They reach out to us to keep us informed of...
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Director
Centricity EDI Clearinghouse works great for us. The service that athenahealth provides is...
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Director
Centricity EDI Clearinghouse doesn’t currently do the hospital systems. Everything is clinic based,...
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Director
Centricity EDI Clearinghouse has support for us and works well. We looked at moving away so we could...
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Analyst/Coordinator
I haven't noticed any big differences since athenahealth took over from GE. We don't have many...
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Analyst/Coordinator
The support is good. Once I submit a case online, the support people fix the issue and send me an...
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Analyst/Coordinator
I would have liked to have seen what athenahealth's EHR looked like and what the integration would...
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Analyst/Coordinator
athena's charges are based on the contract we sign. We have a good agreement with them. The vendor...
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Analyst/Coordinator
athena has current technology, but we have gotten bigger and need more functionality. That is why we...
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Analyst/Coordinator
Whenever we have problems, the vendor gets involved. Lately, the vendor has been hosting live,...
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Analyst/Coordinator
athenahealth's clearinghouse solution is part of our long-term plans. We aren't looking at going...
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Analyst/Coordinator
The most recent upgrade we did was a nightmare. I don't know whether that was our fault or the...
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Analyst/Coordinator
I got pulled into a meeting where athenahealth said that they were going to go over the newest...
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Analyst/Coordinator
We have been able to integrate the clearinghouse solution with every product that we have needed to...
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Analyst/Coordinator
We have to do everything with the product. We call phone support and tell the support people what...
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Manager
athenahealth always keeps their promises. The support is phenomenal. I can send an email and receive...
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Manager
The system has a lot of defects. The last upgrade that we did had over a hundred things that were...
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Manager
We had executive involvement initially with GE, but since the beginning, we haven't received a whole...
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Manager
Our primary contact is in a different time zone. If something goes wrong at 4:30, for example, we...
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Analyst/Coordinator
We like the design of the software. It seems to be quite user friendly. We don’t have to search for...
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Analyst/Coordinator
Occasionally, we have some glitches, and we understand that. But apart from that, nothing is...
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Analyst/Coordinator
We recommitted to the vendor and did an upgrade. We were looking at other alternatives but decided...
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Analyst/Coordinator
There are things that have been hard for the vendor to resolve, such as claims. Invoices stay in the...
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Manager
We can do anything we need to do with athenahealth's clearinghouse. We always have the support of...
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Manager
athenahealth works with me on certain things but does charge for just about everything. Sometimes,...
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Manager
We have been with the vendor forever. The system is on old architecture and is not a web-based...
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Analyst/Coordinator
athena is pretty new to us. Up to this point, they have avoided charging us for every little thing....
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Analyst/Coordinator
The vendor is doing a pretty great job. Even though the vendor is athena, they have kept a lot of GE...
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Director
I am not aware of anything coming down the pike with athena that would change my overall...
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Analyst/Coordinator
Some things with the applications are not as proactive as they could be. An example is in a meeting...
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Analyst/Coordinator
When needed, the executives are very responsive to us. They respond when we have escalations or get...
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Analyst/Coordinator
Virence Health and athena offer a knowledge center. There is a separate application where we are...
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Analyst/Coordinator
With Centricity EDI Clearinghouse, we are able to monitor and control payer rejections that are...
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Analyst/Coordinator
We get great support. We now have things that we requested in the past, like denial reports. We can...
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Analyst/Coordinator
We have talked about COVID-19 billing with the system. The good thing with the tool is we found out...
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Analyst/Coordinator
Upgrades for the system are normally great. But we had a rocky start with the last one. We had a...
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Analyst/Coordinator
Not only does the vendor offer a training for the systems that are offered, but a lot of times when...
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Analyst/Coordinator
If people think the tool isn’t easy to use, that is because they probably aren’t that familiar with...
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Director
I would like to say that Virence Health is better about not charging extra fees now than they have...
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Director
I like Virence Health's integration. Until recently, I have had to rely on many other pieces of...
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