athenaEDI
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Director

We use the task manager workflow. It includes a lot of links that we can click to get to the...

May 2022
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Director

athenahealth’s support people are actually very good. I put in a ticket, and the support people...

May 2022
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Director

There are a lot of hidden features in the product based on other applications that I have used in...

May 2022
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Director

The eligibility is kind of cumbersome in athenaEDI. The system does not give 100% accurate...

May 2022
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Director

For different upgrades and things, we have to put an internal ticket in and get a case before we go...

May 2022
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Director

athena is proactive. They have a proactive monitoring tool for when athenaEDI is down. When they get...

Apr 2022
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Director

athena recently rolled out a payment reconciliation tool through athenaEDI, so now the bank...

Apr 2022
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Director

athenaEDI is an extremely customized application. We can customize certain features in-house or have...

Apr 2022
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Director

athena needs to get more involved with industry standards. The application is phenomenal because it...

Apr 2022
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Director

The beautiful thing about athenaEDI is that it is built into athenaIDX. I don't have to log in to...

Apr 2022
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Director

The negative with athenaEDI is that it hasn't been brought into this century. The reports are older...

Apr 2022
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Director

The upgrade process and the support are wonderful. But what isn't wonderful is that everything is so...

Apr 2022
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Director

When we are rolling out a new module, the training and implementation are excellent. We are...

Apr 2022
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Director

athenaEDI gives us a worklist every day, and that is fabulous, but there are so many different...

Apr 2022
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Manager

At this moment, athenaEDI is part of our long-term plans. That can always change because we are...

Feb 2022
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Manager

athenaEDI can be overly flexible and let clinics make too many mistakes because how we set it up is...

Feb 2022
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Manager

For the size of my organization, the athenaEDI price is fine with me. It is just a flat rate. I am...

Feb 2022
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Manager

I really haven't had a lot of issues with athena’s product. It is pretty straightforward, and...

Feb 2022
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Manager

Workers' comp is an animal of its own. That process is still mostly done with paper. I still deal...

Feb 2022
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Manager

athena can take 24–48 hours to respond to us, but they are still responsive considering their size...

Feb 2022
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Manager

athena is so new to owning this software. I only hope that they will improve and continue to work on...

Feb 2022
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Manager

I don't like using a clearinghouse bridge from the old days of dialing in to a website and having to...

Feb 2022
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Director

athenaEDI is usable. The EMR and billing software talk to each other, and that is good. However, we...

Feb 2022
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Director

We work very closely with athena. We have weekly meetings to discuss issues that are outstanding or...

Feb 2022
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Director

I would recommend athenaEDI for a smaller organization. It is not designed for large organizations....

Feb 2022
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Director

We have seen athenaEDI change dramatically over the years. We used to get an update every year and...

Feb 2022
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Director

I would not buy athenaEDI again if it were up to me because there is better technology out there....

Feb 2022
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Analyst/Coordinator

athenahealth's communication is strong. They offer groups that we can join to discuss and compare...

Feb 2022
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Analyst/Coordinator

athenahealth upholds their contracts, but it is very pricey for customers to do builds or additions...

Feb 2022
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Director

We just did insurance eligibility with athenaEDI, and that was a bit painful.

Jan 2022
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Director

athena supports our integration goals, but the integrations are painful and expensive. The issue is...

Jan 2022
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Director

athena isn't very proactive with us on anything they don't need to be, but I haven't had much need...

Jan 2022
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Director

We are doing an upgrade, and it is running smoothly. athenaEDI is a decent product.

Jan 2022
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Manager

One of athenaEDI's major strengths is reporting. It keeps us in line with our revenue cycle in that...

Jan 2022
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Manager

Several months ago, athenahealth would have charged us for every little thing, but I have seen a...

Jan 2022
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Director

athenahealth's web technology is a little archaic. It is a couple of generations behind. The...

Dec 2021
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Director

athenahealth is a fairly robust vendor with good connections to most payers. The vendor could...

Dec 2021
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Director

athenahealth's support people are fairly responsive. It is rare that my team members come to me and...

Dec 2021
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Director

athenaEDI provides a fair value for what it costs, but I would love to see more discounts for it.

Dec 2021
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Director

The training is in depth. It is detailed and not rushed. The time is afforded to myself and to my...

Dec 2021
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Director

The integration was a little bumpy in the beginning because it was something new, but I wouldn't go...

Dec 2021
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Director

We are in constant communication with athena. I often hear about new initiatives or new products...

Dec 2021
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Director

We are struggling to get some of the reports and the data that we need from the system right now

Dec 2021
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Director

I would give the vendor a high rating for their delivery of new technology, especially now that the...

Dec 2021
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Director

I hope that my satisfaction with the system will be higher in a year. If the vendor's payment...

Dec 2021
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Director

athenahealth is very proactive. I am happy with them. There just isn't a lot for them to be...

Dec 2021
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Analyst/Coordinator

The people we work with are comfortable with the system, and so long as they stay that way, we will...

Nov 2021
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Analyst/Coordinator

When we run into any roadblocks, athena is very prompt and professional in resolving our concerns...

Nov 2021
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Manager

The pay breakdown for athena is fine. It is not much different than that of any other vendor in the...

Nov 2021
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Manager

athena doesn’t do much training for us. We can open a ticket and have a discussion with an engineer...

Nov 2021
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Manager

The EDI portal was recently updated, but there are better things that athena could do. There are...

Nov 2021
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Manager

athena has been supportive with helping us manage claim-form logic and how claims go out the door or...

Nov 2021
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Manager

We get some alerts when payers are having issues or there is something that athena is aware of....

Nov 2021
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Analyst/Coordinator

I am not aware of any recent training. We haven't had any major issues where we have needed training...

Nov 2021
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Analyst/Coordinator

athenahealth has good support. Communicating with the vendor is easy. I don't usually communicate by...

Nov 2021
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Analyst/Coordinator

There are still some things between athenahealth's old and new systems that work better on one side...

Nov 2021
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Analyst/Coordinator

athenahealth offers a lot of things that we don't necessarily use, but the things are there for us...

Nov 2021
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Analyst/Coordinator

athenahealth is very good at keeping promises. They are very detailed. If we have any issues, they...

Nov 2021
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Analyst/Coordinator

athenahealth communicates well. They seem to be on top of their game more than they have been in the...

Nov 2021
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Analyst/Coordinator

athenahealth follows through very well with their implementation services. If there is any lag time,...

Nov 2021
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Analyst/Coordinator

athenahealth is trying to implement new processes, and there are new products that they are trying...

Nov 2021
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Analyst/Coordinator

athenahealth has meetings and different groups. They have a user community user group, and that has...

Nov 2021
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Director

athenahealth has always given us great service, and they never seem to have any sort of hidden...

Oct 2021
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Director

athenaEDI is user friendly. The system works, and I like it. I don't really have anything bad to say...

Oct 2021
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Director

One improvement that the vendor could make would be to add more payers to the EDI. Sometimes, we...

Oct 2021
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Analyst/Coordinator

athenahealth has kept their promises. They haven’t necessarily implemented things as quickly as we...

Aug 2021
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Analyst/Coordinator

athenahealth likes to charge us. They are good about generating revenue for themselves. They have...

Aug 2021
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Manager

The product is working very well. We are not using it to our full advantage, and we are looking to...

Aug 2021
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Analyst/Coordinator

We use another claims manager product to scrub the claims on the ambulatory side, but as far as...

Aug 2021
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Analyst/Coordinator

athena has kept their word 9 times out of 10. If they couldn’t do something for some reason, they...

Jul 2021
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Analyst/Coordinator

One of athenaEDI's biggest strengths is the way it is customizable. The support staff has been able...

Jul 2021
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Analyst/Coordinator

Although athena is proactive in some things, there are a few other areas where we kind of lag...

Jul 2021
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Analyst/Coordinator

We are phasing out athenaEDI. We are only using it as we clean up outstanding AI.

Jul 2021
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Analyst/Coordinator

I really do like the group management product. I am sad that it was acquired by athena because I am...

Jul 2021
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Director

athenahealth doesn’t nickel-and-dime us. Their system is expensive, but we know what it would cost...

Jul 2021
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Director

athenaEDI looks so antiquated. Some of the processes of newer software are faster, better looking,...

Jul 2021
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Director

The support from athenahealth is incredibly responsive. The vendor has different teams that will...

Jul 2021
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Director

The athenaEDI system is very dependable. I can remember only a couple of situations where the system...

Jul 2021
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Director

Some of the add-ons that we did with athenahealth made us a little bit more efficient on the back...

Jul 2021
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Manager

In the claims department, one of the major strengths of athenaEDI is that it handles the programming...

Jul 2021
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Manager

With the remit exchanges, we don't have to manually post the payments. We get the remits...

Jul 2021
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Director

The claims processing piece in athenaEDI is extremely transparent, and once we got it set up...

Jul 2021
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Analyst/Coordinator

athenaEDI is quick, fast, and customizable to meet our business needs, and the system stays up to...

Jun 2021
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Analyst/Coordinator

The staff members at athenahealth are excellent. They are attentive to my needs and are very capable...

Jun 2021
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