athenaEDI Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Culture, Relationship, Operations
We call athenahealth every so often for a demonstration of something. We get on a call with them...
Login or Create an Account to see details.
Relationship
The only times we have had the system go down were because of hardware-related issues. When those...
Login or Create an Account to see details.
Loyalty, Relationship
athenahealth rolls out new versions regularly and they are always very open about what the customers...
Login or Create an Account to see details.
Relationship, Product
We are currently trying to automate as many things as possible, and athenahealth has been very...
Login or Create an Account to see details.
Operations, Product
It is easy to train new users on athenaEDI's EDI reports, and the screens are pretty intuitive. The...
Login or Create an Account to see details.
Product
With athenaEDI, some errors still occur. athenahealth has tools that show when processes are...
Login or Create an Account to see details.
Relationship, Product
I have never had any complaints from our end users about athenaEDI. The software is solid.
Login or Create an Account to see details.
Relationship
The athenaEDI team at athenahealth has a lot of interaction with us.
Login or Create an Account to see details.
Product
Since we use athenaEDI and another system, eligibility can sometimes be missed the first time before...
Login or Create an Account to see details.
Loyalty, Value
We have been with athenahealth for a long time and are still on their legacy interface engine....
Login or Create an Account to see details.
Product
We use the system's claims statusing options to their full capabilities. They are very good. I also...
Login or Create an Account to see details.
Product
The system's reports need to be improved. It isn't easy to get good reports out of the system, and...
Login or Create an Account to see details.
Relationship, Operations
Because of the sheer number of staff needed for athenaEDI’s implementation, we were able to redeploy...
Login or Create an Account to see details.
Operations
We have not taken advantage of a lot of athenahealth’s training, so some of that is on us. However,...
Login or Create an Account to see details.
Loyalty
We are moving to another vendor. I'm a little disappointed that we aren't going to be staying with...
Login or Create an Account to see details.
Value
athenahealth avoids charging for everything; their charging is pretty comprehensive.
Login or Create an Account to see details.
Product
The reports and insights from athenaEDI have been really helpful with managing the claims process....
Login or Create an Account to see details.
Culture, Relationship
athenahealth used Change Healthcare, but they were able to establish new connections very quickly,...
Login or Create an Account to see details.
Relationship
athenaEDI is a very plug-and-play product with the athenahealth suite. The support is top-notch, and...
Login or Create an Account to see details.
Loyalty, Product
With athenaEDI, the core EDI process of getting claims out and data back in works beautifully....
Login or Create an Account to see details.
Product
athenahealth is doing some upgrades to athenaEDI, but a lot of the upgrades that they are making are...
Login or Create an Account to see details.
Product
We can now get about any of the data that we need in the Data View version of athenahealth, which...
Login or Create an Account to see details.
Relationship
athenahealth does not keep their promises with the timeliness on some of the things that they should...
Login or Create an Account to see details.
Relationship
athenahealth has a ticketing system for support. We tend to have more complicated issues related to...
Login or Create an Account to see details.
Product
Without a doubt, when claims are processed in athenaEDI, they are processed a lot timelier than they...
Login or Create an Account to see details.
Product
athenaEDI’s edits and scrubbing are very strong, and it does really well with claim statusing. Their...
Login or Create an Account to see details.
Relationship
athenahealth is willing to accommodate our specific needs with athenaEDI. That has always been the...
Login or Create an Account to see details.
Culture, Relationship
athenahealth is good at taking a step back to see whether they can modify the things we already have...
Login or Create an Account to see details.
Culture, Value
Sometimes we have to contract and pay for it, but athenahealth is good at coming up with common solutions....
Login or Create an Account to see details.
Product
The vendor is not great when it comes to robust patient intake experiences, including their...
Login or Create an Account to see details.
Relationship
athenahealth is extraordinarily responsive. They generally have an answer to our problems within a...
Login or Create an Account to see details.
Relationship
We have had a very long-standing relationship with athenahealth.
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We still use athenaEDI, but it is between us and our claim status product. athenahealth was...
Login or Create an Account to see details.
Operations
It feels like the upgrades are sometimes small. If we go on the forums, there are obviously always...
Login or Create an Account to see details.
Operations
The implementation team has been with the product for longer than we have been on it, and the team...
Login or Create an Account to see details.
Loyalty, Relationship
My pain points with athenaEDI have all been because of Change Healthcare. Change Healthcare's issues...
Login or Create an Account to see details.
Value
We have never had issues with unexpected or extremely high costs. I don't remember exactly how much...
Login or Create an Account to see details.
Relationship
I have cellphone numbers for several athenaEDI support people because they are very willing to...
Login or Create an Account to see details.
Product
athenahealth sweeps our system for claims frequently. Every so often, we have an issue with our...
Login or Create an Account to see details.
Product
We export everything from route management into an SQL, and that process is very easy and very...
Login or Create an Account to see details.
Culture, Relationship
I am extremely likely to recommend athenaEDI, and I have done so. We are extremely satisfied with...
Login or Create an Account to see details.
Product
There is some report writing that athenaEDI doesn't have that I wish it had.
Login or Create an Account to see details.
Relationship, Product
When athenahealth finds things that need to be taken care of, I don't have to put in cases to get...
Login or Create an Account to see details.
Culture, Value
athenahealth charges us for everything. Beyond our contract, they mostly charge us for time and...
Login or Create an Account to see details.
Operations
I am extremely satisfied with athenahealth's implementation services and project managers....
Login or Create an Account to see details.
Relationship, Product
We use the athenaEDI side of things more and more often. We still use another product at the front...
Login or Create an Account to see details.
Relationship
Every time we reach out to the vendor, we create a case, and athenahealth's support people will be...
Login or Create an Account to see details.
Relationship, Operations
I have never had any complaints from the vendor's billing team. athenahealth's edits and scrubbing...
Login or Create an Account to see details.
​
Preferences