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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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Analyst/Coordinator

athena has kept their word 9 times out of 10. If they couldn’t do something for some reason, they...

Jul 2021
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Analyst/Coordinator

One of athenaEDI's biggest strengths is the way it is customizable. The support staff has been able...

Jul 2021
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Analyst/Coordinator

Although athena is proactive in some things, there are a few other areas where we kind of lag...

Jul 2021
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Analyst/Coordinator

We are phasing out athenaEDI. We are only using it as we clean up outstanding AI.

Jul 2021
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Analyst/Coordinator

I really do like the group management product. I am sad that it was acquired by athena because I am...

Jul 2021
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Director

athenahealth doesn’t nickel-and-dime us. Their system is expensive, but we know what it would cost...

Jul 2021
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Director

athenaEDI looks so antiquated. Some of the processes of newer software are faster, better looking,...

Jul 2021
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Director

The support from athenahealth is incredibly responsive. The vendor has different teams that will...

Jul 2021
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Director

The athenaEDI system is very dependable. I can remember only a couple of situations where the system...

Jul 2021
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Director

Some of the add-ons that we did with athenahealth made us a little bit more efficient on the back...

Jul 2021
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Manager

In the claims department, one of the major strengths of athenaEDI is that it handles the programming...

Jul 2021
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Manager

With the remit exchanges, we don't have to manually post the payments. We get the remits...

Jul 2021
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Director

The claims processing piece in athenaEDI is extremely transparent, and once we got it set up...

Jul 2021
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Analyst/Coordinator

athenaEDI is quick, fast, and customizable to meet our business needs, and the system stays up to...

Jun 2021
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Analyst/Coordinator

The staff members at athenahealth are excellent. They are attentive to my needs and are very capable...

Jun 2021
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Director

The biggest issue I see with athenaEDI is just the difficulty in finding the locations of...

May 2021
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Director

We love our ongoing support. They are doing everything they can to find out the answers to issues we...

May 2021
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Director

Our account manager joins support calls when needed. They reach out to us to keep us informed of...

May 2021
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Director

Centricity EDI Clearinghouse works great for us. The service that athenahealth provides is...

Feb 2021
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(0)
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Director

Centricity EDI Clearinghouse doesn’t currently do the hospital systems. Everything is clinic based,...

Feb 2021
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(0)
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Director

Centricity EDI Clearinghouse has support for us and works well. We looked at moving away so we could...

Feb 2021
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Analyst/Coordinator

I haven't noticed any big differences since athenahealth took over from GE. We don't have many...

Jan 2021
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Analyst/Coordinator

The support is good. Once I submit a case online, the support people fix the issue and send me an...

Jan 2021
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Analyst/Coordinator

I would have liked to have seen what athenahealth's EHR looked like and what the integration would...

Jan 2021
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Analyst/Coordinator

athena's charges are based on the contract we sign. We have a good agreement with them. The vendor...

Jan 2021
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Analyst/Coordinator

athena has current technology, but we have gotten bigger and need more functionality. That is why we...

Jan 2021
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Analyst/Coordinator

Whenever we have problems, the vendor gets involved. Lately, the vendor has been hosting live,...

Jan 2021
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Analyst/Coordinator

athenahealth's clearinghouse solution is part of our long-term plans. We aren't looking at going...

Jan 2021
||
(0)
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Analyst/Coordinator

The most recent upgrade we did was a nightmare. I don't know whether that was our fault or the...

Jan 2021
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Analyst/Coordinator

I got pulled into a meeting where athenahealth said that they were going to go over the newest...

Jan 2021
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Analyst/Coordinator

We have been able to integrate the clearinghouse solution with every product that we have needed to...

Jan 2021
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(0)
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Analyst/Coordinator

We have to do everything with the product. We call phone support and tell the support people what...

Jan 2021
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Manager

athenahealth always keeps their promises. The support is phenomenal. I can send an email and receive...

Jan 2021
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(0)
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Manager

The system has a lot of defects. The last upgrade that we did had over a hundred things that were...

Dec 2020
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(0)
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Manager

We had executive involvement initially with GE, but since the beginning, we haven't received a whole...

Dec 2020
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Manager

Our primary contact is in a different time zone. If something goes wrong at 4:30, for example, we...

Dec 2020
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Analyst/Coordinator

We like the design of the software. It seems to be quite user friendly. We don’t have to search for...

Dec 2020
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Analyst/Coordinator

Occasionally, we have some glitches, and we understand that. But apart from that, nothing is...

Dec 2020
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Analyst/Coordinator

We recommitted to the vendor and did an upgrade. We were looking at other alternatives but decided...

Nov 2020
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(0)
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Analyst/Coordinator

There are things that have been hard for the vendor to resolve, such as claims. Invoices stay in the...

Nov 2020
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(0)
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Manager

We can do anything we need to do with athenahealth's clearinghouse. We always have the support of...

Nov 2020
||
(0)
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Manager

athenahealth works with me on certain things but does charge for just about everything. Sometimes,...

Nov 2020
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(0)
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Manager

We have been with the vendor forever. The system is on old architecture and is not a web-based...

Nov 2020
||
(0)
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Analyst/Coordinator

athena is pretty new to us. Up to this point, they have avoided charging us for every little thing....

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor is doing a pretty great job. Even though the vendor is athena, they have kept a lot of GE...

Nov 2020
||
(0)
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Director

I am not aware of anything coming down the pike with athena that would change my overall...

Nov 2020
||
(0)
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Analyst/Coordinator

Some things with the applications are not as proactive as they could be. An example is in a meeting...

Nov 2020
||
(0)
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Analyst/Coordinator

When needed, the executives are very responsive to us. They respond when we have escalations or get...

Nov 2020
||
(0)
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Analyst/Coordinator

Virence Health and athena offer a knowledge center. There is a separate application where we are...

Nov 2020
||
(0)
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Analyst/Coordinator

With Centricity EDI Clearinghouse, we are able to monitor and control payer rejections that are...

Nov 2020
||
(0)
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Analyst/Coordinator

We get great support. We now have things that we requested in the past, like denial reports. We can...

Nov 2020
||
(0)
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Analyst/Coordinator

We have talked about COVID-19 billing with the system. The good thing with the tool is we found out...

Nov 2020
||
(0)
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Analyst/Coordinator

Upgrades for the system are normally great. But we had a rocky start with the last one. We had a...

Nov 2020
||
(0)
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Analyst/Coordinator

Not only does the vendor offer a training for the systems that are offered, but a lot of times when...

Nov 2020
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(0)
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Analyst/Coordinator

If people think the tool isn’t easy to use, that is because they probably aren’t that familiar with...

Nov 2020
||
(0)
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Director

I would like to say that Virence Health is better about not charging extra fees now than they have...

Oct 2020
||
(0)
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Director

I like Virence Health's integration. Until recently, I have had to rely on many other pieces of...

Oct 2020
||
(0)
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