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athenaIDX Financial Risk Manager Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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Manager

Relationship, Product

athenahealth's product has been an evolution. We were pushing the system's capabilities. The biggest...

Jan 2026
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Manager

Loyalty

We are looking to move to the next level of automation with the system.

Jan 2026
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Manager

Relationship

We would like better communication from the vendor, whether that is with support or just sharing...

Jan 2026
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Manager

Loyalty, Relationship, Product

athenahealth is catching up in the AI space now, but they have been a little slow. They don't...

Jan 2026
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VP/Other Executive

Product

I have a very complicated environment. It has been fun and good that the system has actually been...

Dec 2025
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VP/Other Executive

Product

The system does a great job for straightforward things. If we have a few programs and they are all...

Dec 2025
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VP/Other Executive

Loyalty, Relationship, Product

athenahealth is as helpful as we ask them to be. We implemented a third party to run athenahealth's...

Dec 2025
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VP/Other Executive

Product

One of athenahealth’s strengths is having a high degree of flexibility. We are able to work in the...

Dec 2025
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VP/Other Executive

Loyalty, Relationship, Product

One opportunity for athenahealth is to be faster and spend less time getting to the market for...

Dec 2025
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VP/Other Executive

Loyalty

athenahealth's system is not automating our workflow today, but it will be in the future with our...

Dec 2025
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VP/Other Executive

Value

We currently use a third party, and they wrap athenahealth's system in their own software to do...

Dec 2025
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VP/Other Executive

Loyalty

The whole future on the payer side of healthcare is to make providers happy. We are talking with...

Dec 2025
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VP/Other Executive

Product

We currently run the older version of the system. We run a terminal emulator in our Windows...

Dec 2025
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VP/Other Executive

Product

athenahealth has not been on the leading edge when it comes to modernizing the system. They have...

Dec 2025
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Manager

Loyalty

We will be slowly transitioning to another product. However, in the event that that is no longer a...

Dec 2025
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Director

Relationship, Product

athenahealth has had electronic task management (ETM) options on the billing side of the house for...

Dec 2025
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Director

Loyalty, Product

AI things are in a future state. That is what the vendor said at their last conference. AI seems to...

Dec 2025
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Director

Relationship

The vendor's account management team and their years of experience with the product are key...

Dec 2025
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Director

Product

We expected the system to allow for accurate and timely processing of enrollment benefits, claims,...

Dec 2025
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Director

Loyalty, Relationship

Over time, athenahealth has lost clients to other vendors. Their focus on athenaIDX Financial Risk...

Dec 2025
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Director

Relationship

We have a very solid partnership with athenahealth. I really feel like the people we work with from...

Dec 2025
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Manager

Relationship

I talk to somebody from athenahealth every day. They are very involved. If we have a question or a...

Dec 2025
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Manager

Relationship, Product

For whatever issue, question, or thought we have about whether there is a certain way to do things...

Dec 2025
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Manager

Relationship, Product

athenahealth is always evolving and coming out with new things. They are always working on...

Dec 2025
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Manager

Product

Anytime we get a new location up with our EHR, athenaIDX Financial Risk Manager works as soon as...

Dec 2025
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Manager

Operations

We just finished a couple of upgrades to athenaIDX Financial Risk Manager, and they have been...

Dec 2025
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CIO

Culture

A lot of the time, when athenahealth is going to give us quotes or estimates, that is a waiting...

Nov 2025
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CIO

Relationship, Product

My team doesn't seem to have any issues with the system and how it is being used. However, recently,...

Nov 2025
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CIO

Loyalty, Relationship

athenahealth automates our workflows by doing the same thing everyone else is doing. They will label...

Nov 2025
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Director

Product

We have much broader goals than athenaIDX Financial Risk Manager could meet. The ability to use AI...

Nov 2025
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(0)
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Director

Relationship

athenahealth is proactive sometimes, but not all of the time. athenahealth only automates our...

Nov 2025
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VP/Other Executive

Relationship, Product

A lot of athenahealth's tools and workflows are based around customers who use their EMR. So, as we...

Nov 2025
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VP/Other Executive

Relationship

athenahealth has been really great about helping us look at our current workflows and offering...

Nov 2025
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Director

Value

We have been getting charges for different things with athenaIDX Financial Risk Manager, especially...

Sep 2025
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Director

Loyalty, Product

I like athenaIDX Financial Risk Manager’s integration within the whole athenahealth suite. athenaIDX...

Sep 2025
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Director

Loyalty

We are moving to another solution. Platform uplift is important. We are trying really hard to move...

Sep 2025
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Director

Relationship, Product

athenahealth has done a really good job with APIs, and they are definitely open to connecting. I...

Sep 2025
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Manager

Product

We like some of the new stuff athenahealth has come up with. For a while, they were a little static...

Apr 2025
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Manager

Relationship

We have really good communication with our account management people at athenahealth. They have been...

Apr 2025
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