athenaIDX Financial Risk Manager Commentary

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athenahealth has scaled back on the training programs they used to provide. athenahealth doesn't...

athenaIDX Financial Risk Manager handles a lot. We make a lot of enhancement requests for items that...

Outside of enhancements that are federally mandated, we have a ticketing system with athenahealth....

We don't have any AI currently. We've seen improvement to the athenaIDX Financial Risk Manager...

We have our routine maintenance costs. If we request any customizations beyond routine maintenance,...

athenahealth's support is good. Overall, the hurdles we have right now are with the limited...

athenaIDX Financial Risk Manager is essentially our task-list system. Multiple workflows and...

We have multiple integration points. athenaIDX Financial Risk Manager includes multiple modules, and...

athenaIDX Financial Risk Manager is still on a legacy platform, and it doesn't have a native cloud...

athenahealth has a dedicated client representative who knows our business and meets with us at least...

athenahealth's product has been an evolution. We were pushing the system's capabilities. The biggest...

We are looking to move to the next level of automation with the system.

We would like better communication from the vendor, whether that is with support or just sharing...

athenahealth is catching up in the AI space now, but they have been a little slow. They don't...

I have a very complicated environment. It has been fun and good that the system has actually been...

The system does a great job for straightforward things. If we have a few programs and they are all...

athenahealth is as helpful as we ask them to be. We implemented a third party to run athenahealth's...

One of athenahealth’s strengths is having a high degree of flexibility. We are able to work in the...

One opportunity for athenahealth is to be faster and spend less time getting to the market for...

athenahealth's system is not automating our workflow today, but it will be in the future with our...

We currently use a third party, and they wrap athenahealth's system in their own software to do...

The whole future on the payer side of healthcare is to make providers happy. We are talking with...

We currently run the older version of the system. We run a terminal emulator in our Windows...

athenahealth has not been on the leading edge when it comes to modernizing the system. They have...

We will be slowly transitioning to another product. However, in the event that that is no longer a...

athenahealth has had electronic task management (ETM) options on the billing side of the house for...

AI things are in a future state. That is what the vendor said at their last conference. AI seems to...

The vendor's account management team and their years of experience with the product are key...

We expected the system to allow for accurate and timely processing of enrollment benefits, claims,...

Over time, athenahealth has lost clients to other vendors. Their focus on athenaIDX Financial Risk...

We have a very solid partnership with athenahealth. I really feel like the people we work with from...

I talk to somebody from athenahealth every day. They are very involved. If we have a question or a...

For whatever issue, question, or thought we have about whether there is a certain way to do things...

athenahealth is always evolving and coming out with new things. They are always working on...

Anytime we get a new location up with our EHR, athenaIDX Financial Risk Manager works as soon as...

We just finished a couple of upgrades to athenaIDX Financial Risk Manager, and they have been...

A lot of the time, when athenahealth is going to give us quotes or estimates, that is a waiting...

My team doesn't seem to have any issues with the system and how it is being used. However, recently,...

athenahealth automates our workflows by doing the same thing everyone else is doing. They will label...

We have much broader goals than athenaIDX Financial Risk Manager could meet. The ability to use AI...

athenahealth is proactive sometimes, but not all of the time. athenahealth only automates our...

A lot of athenahealth's tools and workflows are based around customers who use their EMR. So, as we...

athenahealth has been really great about helping us look at our current workflows and offering...

We have been getting charges for different things with athenaIDX Financial Risk Manager, especially...

I like athenaIDX Financial Risk Manager’s integration within the whole athenahealth suite. athenaIDX...

We are moving to another solution. Platform uplift is important. We are trying really hard to move...

athenahealth has done a really good job with APIs, and they are definitely open to connecting. I...