athenaIDX Financial Risk Manager Commentary
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Subject Expert
Mac Boyter
Research Director
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User Commentary
Relationship, Product
athenahealth's product has been an evolution. We were pushing the system's capabilities. The biggest...
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Loyalty
We are looking to move to the next level of automation with the system.
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Relationship
We would like better communication from the vendor, whether that is with support or just sharing...
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Loyalty, Relationship, Product
athenahealth is catching up in the AI space now, but they have been a little slow. They don't...
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Product
I have a very complicated environment. It has been fun and good that the system has actually been...
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Product
The system does a great job for straightforward things. If we have a few programs and they are all...
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Loyalty, Relationship, Product
athenahealth is as helpful as we ask them to be. We implemented a third party to run athenahealth's...
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Product
One of athenahealth’s strengths is having a high degree of flexibility. We are able to work in the...
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Loyalty, Relationship, Product
One opportunity for athenahealth is to be faster and spend less time getting to the market for...
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Loyalty
athenahealth's system is not automating our workflow today, but it will be in the future with our...
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Value
We currently use a third party, and they wrap athenahealth's system in their own software to do...
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Loyalty
The whole future on the payer side of healthcare is to make providers happy. We are talking with...
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Product
We currently run the older version of the system. We run a terminal emulator in our Windows...
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Product
athenahealth has not been on the leading edge when it comes to modernizing the system. They have...
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Loyalty
We will be slowly transitioning to another product. However, in the event that that is no longer a...
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Relationship, Product
athenahealth has had electronic task management (ETM) options on the billing side of the house for...
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Loyalty, Product
AI things are in a future state. That is what the vendor said at their last conference. AI seems to...
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Relationship
The vendor's account management team and their years of experience with the product are key...
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Product
We expected the system to allow for accurate and timely processing of enrollment benefits, claims,...
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Loyalty, Relationship
Over time, athenahealth has lost clients to other vendors. Their focus on athenaIDX Financial Risk...
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Relationship
We have a very solid partnership with athenahealth. I really feel like the people we work with from...
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Relationship
I talk to somebody from athenahealth every day. They are very involved. If we have a question or a...
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Relationship, Product
For whatever issue, question, or thought we have about whether there is a certain way to do things...
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Relationship, Product
athenahealth is always evolving and coming out with new things. They are always working on...
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Product
Anytime we get a new location up with our EHR, athenaIDX Financial Risk Manager works as soon as...
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Operations
We just finished a couple of upgrades to athenaIDX Financial Risk Manager, and they have been...
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Culture
A lot of the time, when athenahealth is going to give us quotes or estimates, that is a waiting...
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Relationship, Product
My team doesn't seem to have any issues with the system and how it is being used. However, recently,...
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Loyalty, Relationship
athenahealth automates our workflows by doing the same thing everyone else is doing. They will label...
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Product
We have much broader goals than athenaIDX Financial Risk Manager could meet. The ability to use AI...
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Relationship
athenahealth is proactive sometimes, but not all of the time. athenahealth only automates our...
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Relationship, Product
A lot of athenahealth's tools and workflows are based around customers who use their EMR. So, as we...
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Relationship
athenahealth has been really great about helping us look at our current workflows and offering...
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Value
We have been getting charges for different things with athenaIDX Financial Risk Manager, especially...
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Loyalty, Product
I like athenaIDX Financial Risk Manager’s integration within the whole athenahealth suite. athenaIDX...
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Loyalty
We are moving to another solution. Platform uplift is important. We are trying really hard to move...
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Relationship, Product
athenahealth has done a really good job with APIs, and they are definitely open to connecting. I...
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Product
We like some of the new stuff athenahealth has come up with. For a while, they were a little static...
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Relationship
We have really good communication with our account management people at athenahealth. They have been...
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Commentary Summary
Comment Type Breakout