athenaIDX Financial Risk Manager Commentary
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Subject Expert
Mark Allphin
Vice President of Sales
Commentary Summary
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User Commentary
Relationship, Value
athenahealth avoids charging us, and if there is anything additional, the customer success manager...
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Product
The product is user-friendly, but because we only use one part of the system, I can only talk about...
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Product
athenahealth could make more improvements on the commands part of the system. Even though the system...
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Product, Value
Our biggest expected outcome is on the reporting side; we are able to get all the raw data and...
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Product
I have a very complicated environment. It has been fun and good that the system has actually been...
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Product
The system does a great job for straightforward things. If we have a few programs and they are all...
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Loyalty, Relationship, Product
athenahealth is as helpful as we ask them to be. We implemented a third party to run athenahealth's...
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Product
One of athenahealth’s strengths is having a high degree of flexibility. We are able to work in the...
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Loyalty, Relationship, Product
One opportunity for athenahealth is to be faster and spend less time getting to the market for...
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Loyalty
athenahealth's system is not automating our workflow today, but it will be in the future with our...
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Value
We currently use a third party, and they wrap athenahealth's system in their own software to do...
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Loyalty
The whole future on the payer side of healthcare is to make providers happy. We are talking with...
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Product
We currently run the older version of the system. We run a terminal emulator in our Windows...
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Product
athenahealth has not been on the leading edge when it comes to modernizing the system. They have...
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Value
I'm very unhappy with the connectivity in athenaIDX Financial Risk Manager. We used to have a...
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Relationship
We have had interactions with a certain person, and those exchanges have been fairly positive. But I...
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Relationship
To be successful with athenaIDX Financial Risk Manager, people need their own technical resources...
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Loyalty
We are still on athenaIDX Financial Risk Manager because our scale is very small. Larger vendors...
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Product
Operationally, athenaIDX Financial Risk Manager is stable. The downtime is low. Once the system...
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Loyalty
Our teams have had some long-term challenges with athenaIDX Financial Risk Manager. We have done a...
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Value
athenahealth's approach feels decades out of date. Customers pay for everything. New functionality...
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Product
It is clunky to move line items and associate them with authorizations in athenaIDX Financial Risk Manager....
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Operations, Product, Value
I would advise customers not to rush the integration time frame. Customers should take the time to...
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Relationship, Product
The biggest opportunity for improvement I could see is in athenahealth's ticketing system in terms...
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Product, Value
The solution does a good job of enabling what the vendor calls test messages. It also stops charges...
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Product, Value
When we went live, we had some coding done by athenahealth for our charges and other items. Now that...
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Culture
One of our biggest unkept promises was with athenahealth’s contracting module that was supposed to...
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Loyalty
We will be slowly transitioning to another product. However, in the event that that is no longer a...
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Relationship, Product
athenahealth has had electronic task management (ETM) options on the billing side of the house for...
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Loyalty, Product
AI things are in a future state. That is what the vendor said at their last conference. AI seems to...
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Relationship
The vendor's account management team and their years of experience with the product are key...
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Product
We expected the system to allow for accurate and timely processing of enrollment benefits, claims,...
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Loyalty, Relationship
Over time, athenahealth has lost clients to other vendors. Their focus on athenaIDX Financial Risk...
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Relationship
We have a very solid partnership with athenahealth. I really feel like the people we work with from...
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Loyalty
athenahealth is migrating and moving quickly into modernization and AI. It is hard to say that they...
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Relationship, Value
We push back if athenahealth tries to charge us for everything, but when we push back, their support...
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Operations
We develop our own training. Because every system and every setup is different, athenahealth has no...
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Value
We are achieving outcomes because we are migrating all service events to the system. We have seen...
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Loyalty
We selected athenaIDX Financial Risk Manager because of athenahealth's industry expertise and...
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Operations, Product
A customer implementing the solution would really need to evaluate their workflows, think...
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Relationship
The positive is that athenahealth is extremely customer focused to deliver what the customer wants...
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Relationship
I talk to somebody from athenahealth every day. They are very involved. If we have a question or a...
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Relationship, Product
For whatever issue, question, or thought we have about whether there is a certain way to do things...
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Relationship, Product
athenahealth is always evolving and coming out with new things. They are always working on...
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Product
Anytime we get a new location up with our EHR, athenaIDX Financial Risk Manager works as soon as...
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Operations
We just finished a couple of upgrades to athenaIDX Financial Risk Manager, and they have been...
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Culture
A lot of the time, when athenahealth is going to give us quotes or estimates, that is a waiting...
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Relationship, Product
My team doesn't seem to have any issues with the system and how it is being used. However, recently,...
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Loyalty, Relationship
athenahealth automates our workflows by doing the same thing everyone else is doing. They will label...
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Product
We have much broader goals than athenaIDX Financial Risk Manager could meet. The ability to use AI...
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Relationship
athenahealth is proactive sometimes, but not all of the time. athenahealth only automates our...
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Relationship, Product
We are struggling because athenaIDX Financial Risk Manager is a machine that hasn't been fed for a...
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Relationship
In fairness to athenahealth, we are not an easy customer because of our model and business...
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Product
After COVID, I don't think that athenahealth is invested in athenaIDX Financial Risk Manager. I...
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Relationship
athenahealth's support model involves us going to a separate team every time for different things. I...
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Operations
athenahealth's training is not great, but it is not awful. They offer consultative hours for...
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Loyalty, Product
athenahealth hasn't introduced AI at all, so they are behind there. The AI is supposed to come in a...
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Product
The customization that athenaIDX Financial Risk Manager allows is fabulous. It is one of the things...
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Relationship, Product
A lot of athenahealth's tools and workflows are based around customers who use their EMR. So, as we...
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Relationship
athenahealth has been really great about helping us look at our current workflows and offering...
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Value
We have been getting charges for different things with athenaIDX Financial Risk Manager, especially...
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Loyalty, Product
I like athenaIDX Financial Risk Manager’s integration within the whole athenahealth suite. athenaIDX...
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Loyalty
We are moving to another solution. Platform uplift is important. We are trying really hard to move...
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Relationship, Product
athenahealth has done a really good job with APIs, and they are definitely open to connecting. I...
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Product
We like some of the new stuff athenahealth has come up with. For a while, they were a little static...
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Relationship
We have really good communication with our account management people at athenahealth. They have been...
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