athenaIDX Financial Risk Manager Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 11:56:10 AM and Model.EvProductId = 82708

Commentary Summary

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User Commentary

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VP/Other Executive

Service and Support

Telehealth has been a big issue. The plans are saying to waive the cost share, but the cost share is...

Jun 2020
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VP/Other Executive

Future Outlook

The product is really a claims and referral system, and it integrates into our billing and A/R...

Jun 2020
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Director

Relationship

We are using the product as our managed care platform. We are hoping to divorce ourselves from...

Mar 2020
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Director

ROI / Cost (care and feeding)

Sometimes Virence Health nickel-and-dimes us, but we don’t go to them as much as we used to.

Mar 2020
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Director

Other Observations & Comments

We buy support from Virence Health, but we don’t call them up. We don’t need them. We can call them...

Mar 2020
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Manager

Future Outlook

It is very unlikely that I would recommend GE to a peer or friend. GE does not avoid...

Mar 2020
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Manager

Service and Support

The quality of the support on the GE side is good, but it is hard to get on the support team's...

Mar 2020
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Manager

Future Outlook

Our EMR and the system don’t naturally talk to each other. We had to come up with custom scripts and...

Feb 2020
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Director

Service and Support

The vendor has released some good things in the last few years. We definitely had some years when...

Jan 2020
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Director

ROI / Cost (care and feeding)

We made a commitment to continue with the tool, and we are receiving our money’s worth. I do not...

Jan 2020
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Director

Interfacing and Integration

The system fully integrates with our whole business and not just a portion of it. It interacts with...

Jan 2020
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Director

Functionality and Upgrades

The system has definitely been driving tangible outcomes with the quality reporting and management...

Jan 2020
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Director

Relationship

We do have a good rapport with our assigned account manager. If something needed to be escalated, I...

Jan 2020
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Director

Functionality and Upgrades

If the decision were up to me, I would purchase the system again because it is so tightly connected...

Jan 2020
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Director

Service and Support

There are times when the vendor is slow to get things resolved, but if they commit to doing...

Jan 2020
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Director

Functionality and Upgrades

The product works as it was promoted, but I do have an issue with inbound capitation. It is not...

Jan 2020
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Director

Functionality and Upgrades

We moved our shops to the web, and our end users seem to like that setup a lot more. The only thing...

Jan 2020
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Director

Interfacing and Integration

The solution provides some APIs that seamlessly integrate with our other custom-developed products....

Dec 2019
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Director

Functionality and Upgrades

It seems like Virence Health was lagging for a little while on development and investment. It is...

Dec 2019
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Director

Functionality and Upgrades

The solution is pretty strong in the fact that we can do some of the customizations legally and that...

Dec 2019
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Director

Functionality and Upgrades

I am absolutely a believer in the integration pieces between the revenue cycle side and the...

Dec 2019
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Director

Other Observations & Comments

We have not received training for a long time, though there are some informal sessions. There are a...

Dec 2019
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