athenaPractice EHR Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product
Parts of athenaPractice EHR perform well and are definitely user-friendly. I have adapted to the...
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Relationship, Operations, Product
athenahealth does some updates from time to time, and those are easy to navigate. We also get...
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Product
All of our scheduling with our patients is in Outlook on our calendar, and then we have to transfer...
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Operations, Product
The solution is easy to use. It is easy to train new people on it, including doctors, front desk...
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Product
The vendor needs to improve the eligibility piece of the solution. We would like it to give more...
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Relationship
My customer service manager is awesome. I can email that person, and they can get things moving for...
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Product
The vendor doesn't have any AI technology. Our doctors are interested in AI right now.
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Operations
There is stuff for training when athenahealth does upgrades, but it is a lot of us teaching...
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Loyalty
We are considering leaving athenaPractive EHR because we want an all-encompassing solution that is...
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Product
athenahealth has something called medical logic language codes, and I would love to see more...
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Product
athenahealth is adding some new features to their system. They announced a voice-to-transcription AI...
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Value
athenahealth has a core charge, and they nickel-and-dime us on any add-ons or things that have to be...
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Loyalty
If we were looking for a new system, athenahealth's products would be in the mix, even though they...
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Product, Value
athenaPractice EHR has not been kept relevant to today's practice needs. While this product is...
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Loyalty, Product
athenaPractice EHR is a former GE HealthCare product and has been on the market for many years. Its...
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Product
We like that athenaPractice EHR searches information so much that we don't really lose information...
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Culture, Value
We are still waiting on some stuff that I would have considered to be promises earlier. athenahealth...
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Product
It is difficult to figure out where things are going. If a document comes in, we can change routing...
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Relationship, Product
athenaPractice EHR does what we want it to, but I don't think it does too much. It is probably about...
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