athenaPractice EHR Commentary
Filtered view: All

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
View Advanced Filters
Advanced Filters
Ownership Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
CIO

Loyalty

athenaPractice EHR has degraded significantly over the last few years, starting with medication...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

athenahealth's EDI charges are going up. That is crazy. It is hard for us to feel like the vendor...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have modified athenaPractice EHR for our practice pretty well, so it fits our physicians. Our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

athenaPractice EHR could improve their medication alerts and make them a little easier. The program...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Knowing what we know now, we would probably look at something a little different than athenahealth's...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have been thoroughly impressed with athenahealth's system. Our previous EHR was very lackluster....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We use an outside vendor to do our analytics. We feed all our clinical and financial data into that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

It would be nice to have one integrated EMR that we could prescribe from.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

We have always had issues with the patient portal. Most of my parents don't use it. We were going to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have used athenaPractice EMR for many years. The vendor does timely upgrades, and the basic...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are three areas that stand out about athenaPractice EMR that could be improved. The vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We are transitioning away from athenaPractice EMR and moving to another vendor's system. That system...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system's ease of use could be better. I get calls about things in the system that aren't working...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Every time the system crashes, the vendor gets a log of that crash. However, they don't actually...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a lot of third-party add-ons because athenaPractice EMR can't do certain things. The system...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product isn't an on-premises solution anymore. It is cloud based. If the product goes down, then...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

If we ever want any improvements or changes, we have to buy one of the vendor’s extra packages, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

athenaPractice EMR has a lot of flexibility. We can build encounter plans so that we can make things...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product should have more flexibility around the ICD-10 codes. It also takes a really long time...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The vendor’s training isn’t focused or accessible enough. The vendor puts the onus of training on...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We don't speak to any higher-level people from athenahealth, but we do have a representative that we...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles