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User Commentary
Product
We use an outside vendor to do our analytics. We feed all our clinical and financial data into that...
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Product
It would be nice to have one integrated EMR that we could prescribe from.
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Loyalty, Product
We have always had issues with the patient portal. Most of my parents don't use it. We were going to...
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Relationship, Product
We have used athenaPractice EMR for many years. The vendor does timely upgrades, and the basic...
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Product
There are three areas that stand out about athenaPractice EMR that could be improved. The vendor...
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Loyalty
We are transitioning away from athenaPractice EMR and moving to another vendor's system. That system...
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Product
The system's ease of use could be better. I get calls about things in the system that aren't working...
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Relationship
Every time the system crashes, the vendor gets a log of that crash. However, they don't actually...
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Product
We have a lot of third-party add-ons because athenaPractice EMR can't do certain things. The system...
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Product
The product isn't an on-premises solution anymore. It is cloud based. If the product goes down, then...
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Value
If we ever want any improvements or changes, we have to buy one of the vendor’s extra packages, and...
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Product
athenaPractice EMR has a lot of flexibility. We can build encounter plans so that we can make things...
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Product
The product should have more flexibility around the ICD-10 codes. It also takes a really long time...
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Operations
The vendor’s training isn’t focused or accessible enough. The vendor puts the onus of training on...
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Relationship
We don't speak to any higher-level people from athenahealth, but we do have a representative that we...
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Loyalty
We are planning on transitioning to another vendor for our EMR. Our clinical teams were not...
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Relationship
Since we are on a hosted version of athenahealth's system, we have a direct support person that we...
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Culture, Value
athenahealth lets us know when there is going to be a charge. From there, we are aware of what is...
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Product
The system is highly customizable, but its basic structure and user interface haven't been...
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Product
As we were going through our evaluation process, there were some problems that came up with our user...
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Culture, Product
There are features that other vendors in the industry offer that aren't available in athenahealth's...
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Relationship, Operations
athenahealth's support and training materials leave much to be desired.
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Product, Value
The solution is highly customizable. We essentially have full control over it, and we are able to...
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Product
I like that we can connect our own third-party systems to athenaPractice EMR. If we want to bring in...
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Product
athenahealth rolled out an upgrade for the system that was actually a significant downgrade. There...
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Loyalty
athenahealth should increase their development budget for their legacy product. They are lacking in...
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Loyalty, Product
I think athenahealth intends to eventually sunset athenaPractice EMR and move everyone to their...
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Product
Integration with athenahealth is a challenge. A lot of new vendors in different spaces have more...
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Product
athenaPractice EMR is a pretty clean EMR in terms of things being intuitively named and placed...
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Product
The reporting technology in athenaPractice EMR is very cumbersome and clunky, although a lot of the...
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Operations, Product
The solution is very easy to use. There is always something better that the vendor could do, though,...
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Relationship
We have had the product for a long time, and we have invested a lot of money in it. It helps that we...
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Product
athenaPractice EMR is customizable, so it is not a very cookie-cutter product. Some people may say...
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Product
The system is pretty easy and user friendly. athenahealth has gotten better at achieving that for...
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Operations
athenahealth is doing a good job with training. They have definitely improved from what the former...
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Relationship, Product
athenahealth does different things in terms of product promotion or bringing on enhancements. There...
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