athenaPractice EHR Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Product

Parts of athenaPractice EHR perform well and are definitely user-friendly. I have adapted to the...

Feb 2025
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Manager

Relationship, Operations, Product

athenahealth does some updates from time to time, and those are easy to navigate. We also get...

Feb 2025
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Manager

Product

All of our scheduling with our patients is in Outlook on our calendar, and then we have to transfer...

Feb 2025
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Manager

Operations, Product

The solution is easy to use. It is easy to train new people on it, including doctors, front desk...

Feb 2025
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Manager

Product

The vendor needs to improve the eligibility piece of the solution. We would like it to give more...

Feb 2025
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Manager

Relationship

My customer service manager is awesome. I can email that person, and they can get things moving for...

Feb 2025
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Manager

Product

The vendor doesn't have any AI technology. Our doctors are interested in AI right now.

Feb 2025
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Manager

Operations

There is stuff for training when athenahealth does upgrades, but it is a lot of us teaching...

Oct 2024
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Manager

Loyalty

We are considering leaving athenaPractive EHR because we want an all-encompassing solution that is...

Oct 2024
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Manager

Product

athenahealth has something called medical logic language codes, and I would love to see more...

Aug 2024
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Manager

Product

athenahealth is adding some new features to their system. They announced a voice-to-transcription AI...

Aug 2024
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Manager

Value

athenahealth has a core charge, and they nickel-and-dime us on any add-ons or things that have to be...

Aug 2024
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Manager

Loyalty

If we were looking for a new system, athenahealth's products would be in the mix, even though they...

Aug 2024
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VP/Other Executive

Product, Value

athenaPractice EHR has not been kept relevant to today's practice needs. While this product is...

May 2024
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VP/Other Executive

Loyalty, Product

athenaPractice EHR is a former GE HealthCare product and has been on the market for many years. Its...

May 2024
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Director

Product

We like that athenaPractice EHR searches information so much that we don't really lose information...

Apr 2024
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Director

Culture, Value

We are still waiting on some stuff that I would have considered to be promises earlier. athenahealth...

Apr 2024
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Director

Product

It is difficult to figure out where things are going. If a document comes in, we can change routing...

Apr 2024
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Director

Relationship, Product

athenaPractice EHR does what we want it to, but I don't think it does too much. It is probably about...

Apr 2024
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