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athenaPractice EHR
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Chris Clune
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KLAS Research Director - Chris Clune
 
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Ambulatory Ecosystem athenahealth Complete Look 2023
Ambulatory Ecosystem athenahealth Complete Look 2023
June 2023
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User Commentary

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CEO/President

Product

We use an outside vendor to do our analytics. We feed all our clinical and financial data into that...

Sep 2023
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(0)
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CEO/President

Product

It would be nice to have one integrated EMR that we could prescribe from.

Sep 2023
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CEO/President

Loyalty, Product

We have always had issues with the patient portal. Most of my parents don't use it. We were going to...

Sep 2023
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(0)
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Director

Relationship, Product

We have used athenaPractice EMR for many years. The vendor does timely upgrades, and the basic...

Aug 2023
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(0)
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Director

Product

There are three areas that stand out about athenaPractice EMR that could be improved. The vendor...

Aug 2023
||
(0)
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Manager

Loyalty

We are transitioning away from athenaPractice EMR and moving to another vendor's system. That system...

Jun 2023
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Manager

Product

The system's ease of use could be better. I get calls about things in the system that aren't working...

Jun 2023
||
(0)
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Manager

Relationship

Every time the system crashes, the vendor gets a log of that crash. However, they don't actually...

Jun 2023
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Manager

Product

We have a lot of third-party add-ons because athenaPractice EMR can't do certain things. The system...

Jun 2023
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Manager

Product

The product isn't an on-premises solution anymore. It is cloud based. If the product goes down, then...

Jun 2023
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(0)
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Analyst/Coordinator

Value

If we ever want any improvements or changes, we have to buy one of the vendor’s extra packages, and...

May 2023
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(0)
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Analyst/Coordinator

Product

athenaPractice EMR has a lot of flexibility. We can build encounter plans so that we can make things...

May 2023
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Analyst/Coordinator

Product

The product should have more flexibility around the ICD-10 codes. It also takes a really long time...

May 2023
||
(0)
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Analyst/Coordinator

Operations

The vendor’s training isn’t focused or accessible enough. The vendor puts the onus of training on...

May 2023
||
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Analyst/Coordinator

Relationship

We don't speak to any higher-level people from athenahealth, but we do have a representative that we...

May 2023
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(0)
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Manager

Loyalty

We are planning on transitioning to another vendor for our EMR. Our clinical teams were not...

Apr 2023
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(0)
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Manager

Relationship

Since we are on a hosted version of athenahealth's system, we have a direct support person that we...

Apr 2023
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Manager

Culture, Value

athenahealth lets us know when there is going to be a charge. From there, we are aware of what is...

Apr 2023
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(0)
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Director

Product

The system is highly customizable, but its basic structure and user interface haven't been...

Jan 2023
||
(0)
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Director

Product

As we were going through our evaluation process, there were some problems that came up with our user...

Jan 2023
||
(0)
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Director

Culture, Product

There are features that other vendors in the industry offer that aren't available in athenahealth's...

Jan 2023
||
(0)
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CIO

Relationship, Operations

athenahealth's support and training materials leave much to be desired.

Jan 2023
||
(0)
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CIO

Product, Value

The solution is highly customizable. We essentially have full control over it, and we are able to...

Jan 2023
||
(0)
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CIO

Product

I like that we can connect our own third-party systems to athenaPractice EMR. If we want to bring in...

Jan 2023
||
(0)
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CIO

Product

athenahealth rolled out an upgrade for the system that was actually a significant downgrade. There...

Jan 2023
||
(0)
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VP/Other Executive

Loyalty

athenahealth should increase their development budget for their legacy product. They are lacking in...

Dec 2022
||
(0)
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Director

Loyalty, Product

I think athenahealth intends to eventually sunset athenaPractice EMR and move everyone to their...

Dec 2022
||
(0)
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Director

Product

Integration with athenahealth is a challenge. A lot of new vendors in different spaces have more...

Dec 2022
||
(0)
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Director

Product

athenaPractice EMR is a pretty clean EMR in terms of things being intuitively named and placed...

Dec 2022
||
(0)
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Director

Product

The reporting technology in athenaPractice EMR is very cumbersome and clunky, although a lot of the...

Dec 2022
||
(0)
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Manager

Operations, Product

The solution is very easy to use. There is always something better that the vendor could do, though,...

Dec 2022
||
(0)
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Manager

Relationship

We have had the product for a long time, and we have invested a lot of money in it. It helps that we...

Dec 2022
||
(0)
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Director

Product

athenaPractice EMR is customizable, so it is not a very cookie-cutter product. Some people may say...

Oct 2022
||
(0)
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Manager

Product

The system is pretty easy and user friendly. athenahealth has gotten better at achieving that for...

Oct 2022
||
(0)
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Manager

Operations

athenahealth is doing a good job with training. They have definitely improved from what the former...

Oct 2022
||
(0)
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Manager

Relationship, Product

athenahealth does different things in terms of product promotion or bringing on enhancements. There...

Oct 2022
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