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User Commentary
I don't know whether the pricing is unfair or too high or too low, but for what we pay for...
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There are a lot of upgrades, and that is hard for clinics to manage. A lot of updates are driven by...
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athenahealth is very responsive. Their support has improved 100% compared to what it used to be. The...
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I am not satisfied because there are certain things that we can’t have that we need in healthcare...
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One issue is that CCC diagnoses are not coming in for a provider’s view right in front of them. The...
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We have products internally that athenaPractice EMR integrates with, and that integration does okay...
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Especially recently, athenahealth has been pretty good about being proactive. I don't always like...
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athenaPractice EMR is a pretty flexible product. We bought the software because it is highly...
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athenaPractice EMR is not cloud based, but everything is now cloud based. At the same time, systems...
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The software has improved a bit recently, but the basic functionality still has errors that cause...
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When we do an upgrade, it isn't super expensive, but it does cost money. The charge is not...
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In general, athenaPractice EMR has been okay for us. I heard there were some challenges with the...
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We are going to be off athenaPractice EMR in a year. We haven't finalized anything yet, but that is...
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The product has an accessible back end, so we can do our own reporting, whereas I think a lot of...
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One of the recent upgrades the vendor put in place was not functioning well, but they went live with...
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athenahealth is not really investing in the product anymore. Everything has suffered because,...
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athenahealth said they had to change the way we prescribe medications according to the government...
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The system does a pretty good job of reporting our quality measures.
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We wouldn't purchase athenahealth's EMR anymore because they were bought out. They are now trying to...
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athena has incorporated new policies for medical management in their software that is cloud based. I...
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I would like the ability to customize within a certain range in athenaPractice EMR. I would like the...
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athena needs to be more inclusive and not require so many third-party vendors. I have several...
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athenaPractice EMR works well with another vendor's patient portal.
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We would like athenahealth to minimize the number of clicks. There are always several clicks to get...
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I do the training for athenaPractice EMR, and it is very easy to learn. The system is very...
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We can report appropriately when something comes up or the system does something weird. We contact...
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athenaPractice EMR supports patient-centered care very well. The system identifies what items or...
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When our vendor was still GE Healthcare, they had a long-term plan. When they changed to...
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We work with another firm to provide service and training for GE Healthcare and athenahealth...
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I might recommend athenahealth to others if they were in a stage where the product might be useful,...
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The outcomes that we get from the system are more driven by what we can get from our population...
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From a service perspective, using this solution has been the best experience that we have had with...
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We want to know how the vendor can adjust now that so many different technologies have come together...
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Patient engagement and patient portal experiences are critical parts of patient-centered care. The...
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I see that athenahealth is trying, but when it comes to third-party applications, there is no...
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I would like to see athenahealth clear up communications and reassurance around what their plans...
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We are researching other vendors right now. If I were making the decision, I would not go forward...
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Lately, I have been questioning our return on investment with athenaPractice EMR. We have quite a...
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The information I wish I had in hindsight for implementing athenaPractice EMR is that we should have...
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I do not have a problem with athenaPractice EMR. I know its capabilities and what it does. athena is...
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We don’t deal with athena directly. We go through a VAR for all our support, and I often have issues...
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Training is the main downfall with athenaPractice EMR. They mainly do web training, and that is not...
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athenaPractice EMR offers everything we really need around integration, but the training is lacking...
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athena is enhancing the product, and they offer everything we need to provide good patient care, but...
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We are considering whether athenaPractice EMR is still part of our long-term plans. With the GE...
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The integration between the clinical and billing sides of the product works well. The reporting is...
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athenaPractice EMR needs a total rewrite. The product is inherently very old and needs a...
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athenahealth could help us by employing an implementation or training team that actually had...
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I have gotten to be friends with all of the athenahealth people I have worked with over the years,...
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athenahealth's main strength is their proactive service in regard to regulatory deadlines and...
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