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User Commentary
Relationship
We are always assigned to a different specialist after several months.
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Value
The new flat rate is too high for our small practice.
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Relationship, Product
It is difficult to initiate conversations with patients through the portal.
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Product
athenahealth still needs to work on accuracy around billing. I wish they were more pediatric...
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Relationship, Product
If we are doing PCMH, athenhealth has a good amount of help with products and reports. Their insight...
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Loyalty, Product
There is still a lot of work specifically in pediatrics that athenahealth is really behind in...
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Relationship
The day after the massive Change Healthcare data breach and well before most other people knew about...
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Loyalty
We are definitely keeping athenahealth's system in our plans because everything is going to have to...
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Loyalty, Product
If we ever looked at another platform, the only thing we would ever want to go for would be...
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Loyalty, Product
athenahealth's system is definitely not built for pediatrics. Some work has been done on things that...
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Relationship, Operations, Value
athenahealth doesn't know much about our local health plan and hasn't been able to help us implement...
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Product
All these complex updates are stressful and often unnecessary. We cannot adopt all the changes that...
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Relationship, Product
athenahealth always keeps the product updated. However, there are times when we cannot go forward...
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Relationship
Sometimes the support depends on who the new person is. But most of the time, when we get lucky, the...
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Value
The system is good. The only thing is that it is a little expensive for us. I highly recommend...
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Operations, Product
athenahealth is user friendly. It is also easy to learn and navigate. At first, the updates took a...
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Relationship
athenahealth's support team was horrible. It takes days to weeks to receive help, and they are...
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Value
As our practice grows, we would expect that the percentage athenahealth took would decrease but...
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Relationship, Product
athenahealth was unreliable, and a lot of features were not available. It allows two people to...
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Loyalty, Value
The system is not hard to use. We recently asked our providers whether they were satisfied with the...
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Loyalty, Relationship, Product
We went with the athenahealth system a long time ago, and the system had a lot of what we needed....
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Product
athenahealth is amazing and outstanding. The product has an easy workflow. I can get through the...
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Relationship
athenahealth is available. They will share their screen and help us walk through items.
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Loyalty, Product
athenahealth does an excellent job. They are on point when it comes to pediatric diagnoses, and...
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Value
Overall, athenahealth is an excellent EMR for the pediatric area. It is excellent. I used a...
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