athenahealth (Pediatrics) Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Relationship

We are always assigned to a different specialist after several months.

Jan 2025
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Physician

Value

The new flat rate is too high for our small practice.

Jan 2025
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Physician

Relationship, Product

It is difficult to initiate conversations with patients through the portal.

Jan 2025
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CEO/President

Product

athenahealth still needs to work on accuracy around billing. I wish they were more pediatric...

Nov 2024
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CEO/President

Relationship, Product

If we are doing PCMH, athenhealth has a good amount of help with products and reports. Their insight...

Nov 2024
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Manager

Loyalty, Product

There is still a lot of work specifically in pediatrics that athenahealth is really behind in...

Aug 2024
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Manager

Relationship

The day after the massive Change Healthcare data breach and well before most other people knew about...

Aug 2024
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Manager

Loyalty

We are definitely keeping athenahealth's system in our plans because everything is going to have to...

Aug 2024
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Manager

Loyalty, Product

If we ever looked at another platform, the only thing we would ever want to go for would be...

Aug 2024
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Manager

Loyalty, Product

athenahealth's system is definitely not built for pediatrics. Some work has been done on things that...

Aug 2024
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Physician

Relationship, Operations, Value

athenahealth doesn't know much about our local health plan and hasn't been able to help us implement...

Jul 2024
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Physician

Product

All these complex updates are stressful and often unnecessary. We cannot adopt all the changes that...

Jul 2024
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Manager

Relationship, Product

athenahealth always keeps the product updated. However, there are times when we cannot go forward...

Jul 2024
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Manager

Relationship

Sometimes the support depends on who the new person is. But most of the time, when we get lucky, the...

Jul 2024
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Manager

Value

The system is good. The only thing is that it is a little expensive for us. I highly recommend...

Jul 2024
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Manager

Operations, Product

athenahealth is user friendly. It is also easy to learn and navigate. At first, the updates took a...

Jul 2024
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CMO

Relationship

athenahealth's support team was horrible. It takes days to weeks to receive help, and they are...

Jun 2024
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CMO

Value

As our practice grows, we would expect that the percentage athenahealth took would decrease but...

Jun 2024
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CMO

Relationship, Product

athenahealth was unreliable, and a lot of features were not available. It allows two people to...

Jun 2024
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Manager

Loyalty, Value

The system is not hard to use. We recently asked our providers whether they were satisfied with the...

Jun 2024
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Manager

Loyalty, Relationship, Product

We went with the athenahealth system a long time ago, and the system had a lot of what we needed....

Jun 2024
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CEO/President

Product

athenahealth is amazing and outstanding. The product has an easy workflow. I can get through the...

May 2024
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(0)
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CEO/President

Relationship

athenahealth is available. They will share their screen and help us walk through items.

May 2024
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Manager

Loyalty, Product

athenahealth does an excellent job. They are on point when it comes to pediatric diagnoses, and...

Mar 2024
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Manager

Value

Overall, athenahealth is an excellent EMR for the pediatric area. It is excellent. I used a...

Mar 2024
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