athenahealth (Pediatrics) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Product

athenahealth is amazing and outstanding. The product has an easy workflow. I can get through the...

May 2024
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CEO/President

Relationship

athenahealth is available. They will share their screen and help us walk through items.

May 2024
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Manager

Loyalty, Product

athenahealth does an excellent job. They are on point when it comes to pediatric diagnoses, and...

Mar 2024
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Manager

Value

Overall, athenahealth is an excellent EMR for the pediatric area. It is excellent. I used a...

Mar 2024
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Physician

Operations, Product

We get advance notice from athenahealth about updates. A month before the upgrade, the paper version...

Jan 2024
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Physician

Operations, Product

We are doing pretty well with athenahealth’s system. It is a nice EHR. We can make a template for...

Jan 2024
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Physician

Relationship, Product

The communication with our state immunization registry works well. The only downside is that for us...

Jan 2024
||
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Physician

Relationship

Over the last year, the quality of the client support center (CSC) has definitely dropped. I am...

Jan 2024
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Physician

Product

There are a lot of workarounds. If we get a clinical note from a subspecialist, like a...

Jan 2024
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Physician

Product

In a recent update, athenahealth changed the way it looks to schedule a patient. The interface is...

Jan 2024
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Physician

Culture

athenahealth is increasing our prices. They were bought a few years ago, and we can definitely see...

Jan 2024
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Physician

Relationship, Value

Our biller catches everything and does a lot of athenahealth’s work for them, but we get charged for...

Jan 2024
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(0)
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Physician

Operations

When we got the system, the vendor showed us what to do and how to train someone, but they didn’t...

Jan 2024
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Manager

Operations

The training for athenahealth is self-driven, and that is fine for the current staff members, but...

Jan 2024
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Manager

Operations, Product

athenahealth is a cumbersome system. It takes a lot of training, and a lot of things don't make...

Jan 2024
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Manager

Relationship

athenahealth is not proactive. If there is an issue, no one admits it. I have to find the issue and...

Jan 2024
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Manager

Relationship, Operations

Right now, our system isn't great. athenahealth rolls out poor things that they haven't vetted, and...

Nov 2023
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Manager

Culture, Relationship

We talked to the vendor about doing something in the system, and that was a nightmare. I don't even...

Nov 2023
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Manager

Relationship

With athenahealth, we have unfortunately seen a decline in some billing functionalities and claim...

Nov 2023
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Manager

Culture, Value

athenahealth doesn't technically charge for every little thing, but we have to use their partners'...

Nov 2023
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Manager

Relationship, Product

athenahealth EHR/PM is one of the best EMRs that we have ever had. There were some issues that...

Sep 2023
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Manager

Operations

The vendor does a very good job of delivering new technology. They give us a heads-up about new...

Sep 2023
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Manager

Relationship

The knowledge of athenahealth's support people is great. The vendor's people are up-front and...

Sep 2023
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Manager

Value

Our accountant complains every time they get a bill from athenahealth, but athenahealth's system is...

Sep 2023
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Manager

Product, Value

We used a different system before we had athenahealth EHR/PM, and it took us all weekend to do our...

Sep 2023
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Manager

Relationship

When we call athenahealth with an issue, the customer service people who help us are extremely...

Sep 2023
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Manager

Relationship, Product

Some of athenahealth's alphas and betas for products are great. One of those seemed phenomenal at...

Sep 2023
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Manager

Culture, Value

I would tell a peer to not use athenahealth EHR/PM's billing or coding services. We get a...

Sep 2023
||
(0)
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Physician

Loyalty, Relationship, Product

As many little flaws that athenahealth has, they have given me an advantage coming from the previous...

Sep 2023
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Physician

Operations, Product

There are a lot of changes and things that are important for our specialty that athenahealth's...

Sep 2023
||
(0)
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Physician

Culture, Relationship

No vendor keeps all promises, but we get pretty close to what athenahealth promises. We have an...

Sep 2023
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Physician

Operations

In the beginning, there is a lot of training, and it is pretty good for telling customers that they...

Sep 2023
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Physician

Relationship

Sometimes when we call athenahealth's support line, the people are great, and they know exactly what...

Sep 2023
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CEO/President

Relationship

Over the past few years, the vendor has done a good job of not putting anything on their road map...

Jul 2023
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CEO/President

Culture, Value

The vendor charges just a percentage of our collections. There are other modules we can add on, but...

Jul 2023
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CEO/President

Loyalty, Operations, Product

There are some things that the vendor could do better for our specialty specifically, but of all the...

Jul 2023
||
(0)
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CEO/President

Loyalty

We wanted to go with an EHR that was not specialty specific, and we wanted to go with a big player...

Jul 2023
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(0)
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Manager

Product

We like that athenaClinicals is improved consistently, but the vendor doesn’t make massive changes...

Jul 2023
||
(0)
 Thank you  Helpful

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Manager

Product

We like the strength of athenaClinicals as it integrates very cleanly with all products in the...

Jul 2023
||
(0)
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Manager

Relationship

athena’s service organization, just like huge parts of the economy, struggled during the COVID-19...

Jul 2023
||
(0)
 Thank you  Helpful

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CEO/President

Relationship

Over the past few years, the vendor has done a good job of not putting anything on their road map...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

The vendor charges just a percentage of our collections. There are other modules we can add on, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations, Product

There are some things that the vendor could do better for our specialty specifically, but of all the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We wanted to go with an EHR that was not specialty specific, and we wanted to go with a big player...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like that athenaClinicals is improved consistently, but the vendor doesn’t make massive changes...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like the strength of athenaClinicals as it integrates very cleanly with all products in the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athena’s service organization, just like huge parts of the economy, struggled during the COVID-19...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

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