Home chevron icon Ambulatory & Post Acute Care chevron icon Physician Practice Solutions chevron icon Ambulatory Pediatric Solutions

athenahealth (Pediatrics) Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Ambulatory Pediatric Solutions 2024: How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
Ambulatory Pediatric Solutions 2024:
How Well Are Pediatric-Specific Vendors & Broad-Specialty Vendors Addressing Customer Needs?
March 2024
View Report
Pediatrics 2023: Provider Perceptions of an Evolving Market
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Manager

Loyalty, Product

athenahealth does an excellent job. They are on point when it comes to pediatric diagnoses, and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Overall, athenahealth is an excellent EMR for the pediatric area. It is excellent. I used a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

We get advance notice from athenahealth about updates. A month before the upgrade, the paper version...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

We are doing pretty well with athenahealth’s system. It is a nice EHR. We can make a template for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

The communication with our state immunization registry works well. The only downside is that for us...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Over the last year, the quality of the client support center (CSC) has definitely dropped. I am...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

There are a lot of workarounds. If we get a clinical note from a subspecialist, like a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product

In a recent update, athenahealth changed the way it looks to schedule a patient. The interface is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture

athenahealth is increasing our prices. They were bought a few years ago, and we can definitely see...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Value

Our biller catches everything and does a lot of athenahealth’s work for them, but we get charged for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

When we got the system, the vendor showed us what to do and how to train someone, but they didn’t...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training for athenahealth is self-driven, and that is fine for the current staff members, but...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

athenahealth is a cumbersome system. It takes a lot of training, and a lot of things don't make...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athenahealth is not proactive. If there is an issue, no one admits it. I have to find the issue and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Right now, our system isn't great. athenahealth rolls out poor things that they haven't vetted, and...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We talked to the vendor about doing something in the system, and that was a nightmare. I don't even...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With athenahealth, we have unfortunately seen a decline in some billing functionalities and claim...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

athenahealth doesn't technically charge for every little thing, but we have to use their partners'...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

athenahealth EHR/PM is one of the best EMRs that we have ever had. There were some issues that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor does a very good job of delivering new technology. They give us a heads-up about new...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The knowledge of athenahealth's support people is great. The vendor's people are up-front and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Our accountant complains every time they get a bill from athenahealth, but athenahealth's system is...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

We used a different system before we had athenahealth EHR/PM, and it took us all weekend to do our...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we call athenahealth with an issue, the customer service people who help us are extremely...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Some of athenahealth's alphas and betas for products are great. One of those seemed phenomenal at...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

I would tell a peer to not use athenahealth EHR/PM's billing or coding services. We get a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Relationship, Product

As many little flaws that athenahealth has, they have given me an advantage coming from the previous...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations, Product

There are a lot of changes and things that are important for our specialty that athenahealth's...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Culture, Relationship

No vendor keeps all promises, but we get pretty close to what athenahealth promises. We have an...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

In the beginning, there is a lot of training, and it is pretty good for telling customers that they...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Sometimes when we call athenahealth's support line, the people are great, and they know exactly what...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Over the past few years, the vendor has done a good job of not putting anything on their road map...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

The vendor charges just a percentage of our collections. There are other modules we can add on, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations, Product

There are some things that the vendor could do better for our specialty specifically, but of all the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We wanted to go with an EHR that was not specialty specific, and we wanted to go with a big player...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like that athenaClinicals is improved consistently, but the vendor doesn’t make massive changes...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like the strength of athenaClinicals as it integrates very cleanly with all products in the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athena’s service organization, just like huge parts of the economy, struggled during the COVID-19...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Over the past few years, the vendor has done a good job of not putting anything on their road map...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

The vendor charges just a percentage of our collections. There are other modules we can add on, but...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations, Product

There are some things that the vendor could do better for our specialty specifically, but of all the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

We wanted to go with an EHR that was not specialty specific, and we wanted to go with a big player...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like that athenaClinicals is improved consistently, but the vendor doesn’t make massive changes...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like the strength of athenaClinicals as it integrates very cleanly with all products in the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

athena’s service organization, just like huge parts of the economy, struggled during the COVID-19...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our overall experience with athenaClinicals has been pretty good. We have never had any major...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The software is excellent. It is easy to navigate, and any questions or issues we have are easily...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Our relationship with athenahealth is very good. We had a couple of bumps with our resource...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​