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athenahealth (Pediatrics) Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Physician

Product

The AI scribe system that others have recommended that I use doesn't fit athenahealth's platform.

Jun 2025
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(0)
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Physician

Product

The system's billing function doesn't allow for efficient and accurate documentation of procedures,...

Jun 2025
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(0)
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Director

Product

The reporting process to get desired data is cumbersome.

May 2025
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(0)
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Physician

Relationship, Product

I am generally very happy with athenahealth and its operability. The vendor recently added AI, and I...

May 2025
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(0)
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Physician

Loyalty, Relationship

When we started with athenahealth, we were excited because they were a physician-developed company,...

May 2025
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(0)
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Physician

Culture, Relationship

One issue we had with athenahealth was with their coding service. I am hoping that that is better...

May 2025
||
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Physician

Product

Overall, I would recommend athenahealth with some reservations. athenahealth's system is super easy...

May 2025
||
(0)
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Physician

Relationship, Operations, Product, Value

There is remittance advice that lives on insurance company websites and that gets converted into...

May 2025
||
(0)
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Physician

Loyalty, Relationship

Our main athenahealth person is amazing. It took us a long time to get to the vendor, but they are...

May 2025
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(0)
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Manager

Relationship, Product

athenahealth has a proactive solution that prioritizes client results. Overall, I'm very satisfied...

Apr 2025
||
(0)
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Physician

Relationship, Product

The medication lists get updated sloppily, and that causes us minor annoyance. Sometimes...

Apr 2025
||
(0)
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Manager

Relationship

What is good about athenahealth’s customer support people is that they are available, and...

Mar 2025
||
(0)
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Manager

Operations, Product

athenahealth's system is fairly easy to use. However, there are some things that require too many...

Mar 2025
||
(0)
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Manager

Relationship, Product

athenahealth solved one of our biggest things. We had a one-directional registry, and athenahealth...

Mar 2025
||
(0)
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Manager

Operations

athenahealth has releases, but they often announce a release, and then that functionality isn't...

Mar 2025
||
(0)
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Manager

Value

One of the things with athenahealth is that there are a lot of athenahealth partners. There are...

Mar 2025
||
(0)
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Manager

Relationship

athenahealth does have known issues on their home page, but when there is a problem with the...

Mar 2025
||
(0)
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Manager

Culture

athenahealth just changed our pricing model. There is something they are charging for that we are...

Mar 2025
||
(0)
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Manager

Loyalty, Product

If we were starting from scratch, I’m not sure whether I would buy athenahealth's system again....

Mar 2025
||
(0)
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Physician

Product

If we go outside of athenahealth for interoperability, it is super clunky. Anything that has to be...

Mar 2025
||
(0)
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Physician

Relationship, Value

athenahealth’s support is fine. We have our specific person and everything. When athenahealth tells...

Mar 2025
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(0)
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Physician

Product

Adolescent confidentiality is a huge problem in athenahealth. There is no family linkage. Clinical...

Mar 2025
||
(0)
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Physician

Product

athenahealth is a good product. The billing is really good. It is fast, versatile, reliable, and...

Mar 2025
||
(0)
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Physician

Product

External interoperability with the product is a problem. Internal interoperability is fine....

Mar 2025
||
(0)
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Physician

Value

athenahealth’s charges are either per visit or per provider, but for those who were later adopters...

Mar 2025
||
(0)
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Physician

Relationship, Operations, Product

When we join athenahealth, they give us a practice number. Their clients are numbered. We have been...

Mar 2025
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(0)
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Physician

Loyalty, Product

athenahealth is not pediatric specific. It is an outpatient tool that is designed for everyone, so...

Mar 2025
||
(0)
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Physician

Relationship

We are always assigned to a different specialist after several months.

Jan 2025
||
(0)
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Physician

Value

The new flat rate is too high for our small practice.

Jan 2025
||
(0)
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Physician

Relationship, Product

It is difficult to initiate conversations with patients through the portal.

Jan 2025
||
(0)
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CEO/President

Product

athenahealth still needs to work on accuracy around billing. I wish they were more pediatric...

Nov 2024
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(0)
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CEO/President

Relationship, Product

If we are doing PCMH, athenhealth has a good amount of help with products and reports. Their insight...

Nov 2024
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(0)
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Manager

Loyalty, Product

There is still a lot of work specifically in pediatrics that athenahealth is really behind in...

Aug 2024
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(0)
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Manager

Relationship

The day after the massive Change Healthcare data breach and well before most other people knew about...

Aug 2024
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(0)
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Manager

Loyalty

We are definitely keeping athenahealth's system in our plans because everything is going to have to...

Aug 2024
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(0)
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Manager

Loyalty, Product

If we ever looked at another platform, the only thing we would ever want to go for would be...

Aug 2024
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(0)
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Manager

Loyalty, Product

athenahealth's system is definitely not built for pediatrics. Some work has been done on things that...

Aug 2024
||
(0)
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Physician

Relationship, Operations, Value

athenahealth doesn't know much about our local health plan and hasn't been able to help us implement...

Jul 2024
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(0)
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Physician

Product

All these complex updates are stressful and often unnecessary. We cannot adopt all the changes that...

Jul 2024
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(0)
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Manager

Relationship, Product

athenahealth always keeps the product updated. However, there are times when we cannot go forward...

Jul 2024
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(0)
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Manager

Relationship

Sometimes the support depends on who the new person is. But most of the time, when we get lucky, the...

Jul 2024
||
(0)
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Manager

Value

The system is good. The only thing is that it is a little expensive for us. I highly recommend...

Jul 2024
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(0)
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Manager

Operations, Product

athenahealth is user friendly. It is also easy to learn and navigate. At first, the updates took a...

Jul 2024
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(0)
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CMO

Relationship

athenahealth's support team was horrible. It takes days to weeks to receive help, and they are...

Jun 2024
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(0)
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CMO

Value

As our practice grows, we would expect that the percentage athenahealth took would decrease but...

Jun 2024
||
(0)
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CMO

Relationship, Product

athenahealth was unreliable, and a lot of features were not available. It allows two people to...

Jun 2024
||
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