athenahealth (Pediatrics) Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Loyalty, Value
If I were to start over, I wouldn't start on athenahealth's system. However, it is very hard to find...
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Product
I don't love the billing in athenahealth's system. When there is a problem with a claim, the alarms...
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Relationship
We have been with athenahealth for long enough that I wish our dedicated representative would tell...
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Relationship
If I create a case with athenahealth's support and go back and forth on the case, I can actually get...
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Product
We would like a school form that we could just print out from the record. We can't do that. We have...
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Relationship
If we direct an issue or escalate something to athenahealth and tell them they need to fix it, they...
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Value
I’m highly likely to recommend athenahealth's system. It is very intuitive, and it has good billing...
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Product
The solution capabilities are good, but they should be better. The vendor is developing new things,...
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Relationship
We do have a point person, and that point person can be hit or miss. They always rotate because it...
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Operations
athenahealth doesn't really do training; we have to do it all ourselves. There is so much of the...
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Loyalty, Value
Things have been going fairly well with athenahealth. We have been keeping things pretty bare bones....
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Relationship, Product
athenahealth struggles with how to handle multispecialty organizations of our size. Things are just...
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Relationship, Product, Value
We use some third-party solutions because athenahealth doesn't have solutions that could do the same...
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Product
With athenahealth's system, it is nice to have patient charts at my fingertips. When I get phone...
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Relationship, Operations
I had one issue with the system that neither our IT staff members nor athenahealth were really able...
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Product, Value
The tangible benefit that our organization has realized by using multiple solutions from...
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Product
I would like to see AI transcription be incorporated into the system. The vendor has something that...
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Relationship, Operations, Value
We can ask athenahealth for one-on-one sessions with one of their trainers, and I don't believe...
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Operations
Learning to use athenahealth's system was painful at first, but it has gotten better. For initial...
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Loyalty
Recently, we seriously entertained the idea of switching to a different vendor that has the best...
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Loyalty, Value
We wanted to change systems recently because athenahealth has a new scheduler that is more...
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Loyalty, Relationship
athenahealth introduces so many new things that it is impossible for me to keep up with everything...
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Loyalty, Product
I would not buy the solution again. I would instead go with another solution that is smaller and has...
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Relationship
athenahealth makes a sincere effort to keep their promises. Communication is important because we...
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Product
Our most recent upgrade was a while ago, but the upgrade helped with claim recovery. The new...
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Product
We are constantly trying to achieve interoperability between our state vaccine registry and our...
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Value
The increasing expense might be the only negative we have had with athenahealth's product over the years....
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Operations
Since COVID-19, athenahealth has really focused on improving their training. It is very good and is...
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Loyalty, Value
I can see what is on the road map for athenahealth. If everything is implemented, that will be...
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Product
We would like continued development around athenahealth’s confidential sections. In pediatrics, that...
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Loyalty, Relationship, Product
Several years ago, athenahealth was run more by some West Coast surfer people. Since it was taken...
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Loyalty
One of the main reasons we chose athenahealth was their interoperability. They were very much on...
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Relationship
athenahealth's customer support is good. It is improving. On the tier-one level, we sometimes get...
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Relationship
athenahealth is very good at proactive service. The cyberrisk obviously is a huge concern,...
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Product
One of the greatest features that we have loved from athenahealth is getting our young patient...
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Operations
athenahealth’s upgrades happen overnight, so when we come in the next day, we are on their new...
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Value
When we first went into athenahealth's system, it was a huge increase from our prior EMR and PM...
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Value
athenahealth has too much technology, and we have to pay extra for it. We have to decide whether we...
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Product, Value
The solution meets our needs. It is easy to navigate and almost complete with everything. It helps...
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Loyalty, Value
The solution is a little bit expensive for me, but I think it is worth it in a way. We don't know...
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Product
athenahealth is trying to drive the use of the system outside of laptops for mobile apps. Even an...
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Culture, Loyalty
We recently had a change at our organization that affected our billing process. athenahealth is...
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Product
The system's functionality with its macros and saved exams is really helpful and good. I have worked...
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Product, Value
One of the things we like about the system in our practice is that a lot of EHRs make organizations...
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Operations, Product
I have generally been a big fan of athenahealth's upgrades, but athenahealth recently did an upgrade...
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Product
The AI scribe system that others have recommended that I use doesn't fit athenahealth's platform.
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Product
The system's billing function doesn't allow for efficient and accurate documentation of procedures,...
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Product
The reporting process to get desired data is cumbersome.
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Relationship, Product
I am generally very happy with athenahealth and its operability. The vendor recently added AI, and I...
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Loyalty, Relationship
When we started with athenahealth, we were excited because they were a physician-developed company,...
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Culture, Relationship
One issue we had with athenahealth was with their coding service. I am hoping that that is better...
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Product
Overall, I would recommend athenahealth with some reservations. athenahealth's system is super easy...
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Relationship, Operations, Product, Value
There is remittance advice that lives on insurance company websites and that gets converted into...
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Loyalty, Relationship
Our main athenahealth person is amazing. It took us a long time to get to the vendor, but they are...
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Relationship, Product
athenahealth has a proactive solution that prioritizes client results. Overall, I'm very satisfied...
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Relationship, Product
The medication lists get updated sloppily, and that causes us minor annoyance. Sometimes...
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Relationship
What is good about athenahealth’s customer support people is that they are available, and...
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Operations, Product
athenahealth's system is fairly easy to use. However, there are some things that require too many...
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Relationship, Product
athenahealth solved one of our biggest things. We had a one-directional registry, and athenahealth...
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Operations
athenahealth has releases, but they often announce a release, and then that functionality isn't...
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Value
One of the things with athenahealth is that there are a lot of athenahealth partners. There are...
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Relationship
athenahealth does have known issues on their home page, but when there is a problem with the...
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Culture
athenahealth just changed our pricing model. There is something they are charging for that we are...
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Loyalty, Product
If we were starting from scratch, I’m not sure whether I would buy athenahealth's system again....
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Product
If we go outside of athenahealth for interoperability, it is super clunky. Anything that has to be...
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Relationship, Value
athenahealth’s support is fine. We have our specific person and everything. When athenahealth tells...
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Product
Adolescent confidentiality is a huge problem in athenahealth. There is no family linkage. Clinical...
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Product
athenahealth is a good product. The billing is really good. It is fast, versatile, reliable, and...
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Product
External interoperability with the product is a problem. Internal interoperability is fine....
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Value
athenahealth’s charges are either per visit or per provider, but for those who were later adopters...
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Relationship, Operations, Product
When we join athenahealth, they give us a practice number. Their clients are numbered. We have been...
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Loyalty, Product
athenahealth is not pediatric specific. It is an outpatient tool that is designed for everyone, so...
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