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Current Time Inside Cache Tag Helper: 9/26/2020 5:48:59 AM and Model.EvProductId = 69434

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User Commentary

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Manager

Relationship

The customer engagement and support is phenomenal because of the vendor's proactive approach to...

Aug 2020
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Manager

Functionality and Upgrades

Smart Square is less effective in our surgical services modules where we have varying start and end...

Aug 2020
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Manager

Technology

Avantas does a tremendous job, but the model is geared toward an inpatient model and uses more...

Aug 2020
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Director

Other Observations & Comments

We used a different scheduling system prior to going to Smart Square. While we were going through...

Aug 2020
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Director

Functionality and Upgrades

One thing that is a little challenging is that in the hospital, they have a morning, afternoon, and...

Aug 2020
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Director

Functionality and Upgrades

The one area where Avantas needs to improve is when we may have one staff member. We do have some...

Aug 2020
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Director

Functionality and Upgrades

The efficiency gains have been part of the software and part of the staffing structure that we put...

Aug 2020
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Director

Relationship

Avantas was great and partnered with us right out of the gate. They asked what three main buckets of...

Aug 2020
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Director

Functionality and Upgrades

With the volume drivers that would spit out whether we were positive or negative with our staffing...

Aug 2020
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Director

Functionality and Upgrades

There is functionality within Smart Square that we have used and can use relative to availability to...

Aug 2020
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Director

Service and Support

There are some analytics and reports that Avantas has built as we are trying to match our labor to...

Aug 2020
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Director

Relationship

Outside of having the regular cadence of meetings with Avantas and with our system admins for Smart...

Aug 2020
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Director

Functionality and Upgrades

Hospitals are fairly standard in terms of how they staff with nursing ratios. Nursing ratios may...

Aug 2020
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Manager

Functionality and Upgrades

Our entire organization uses Smart Square with the exception of one small pocket of employees. We...

Aug 2020
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Manager

Relationship

The vendor is constantly coming up with new enhancements. Usually, the vendor reaches out to their...

Aug 2020
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Manager

Functionality and Upgrades

I like that we have the ability to pull any type of report that we need. A lot of times, we look to...

Aug 2020
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Manager

Functionality and Upgrades

The hardest thing for us is that the vendor has clients from all over, so other organizations aren’t...

Aug 2020
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Manager

Service and Support

During the COVID-19 crisis, the vendor reached out and supported us until we had some issues recently....

Aug 2020
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Manager

Functionality and Upgrades

My recommendations would depend on the organization. If a scheduling and staffing office asked me...

Aug 2020
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Director

Service and Support

During the COVID-19 pandemic, Avantas is doing what they can. We have had ideas, but Avantas just...

Aug 2020
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Director

ROI / Cost (care and feeding)

When we chose the system, there were other vendors, but Avantas' system was more reasonable in...

Aug 2020
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Director

Functionality and Upgrades

The staff loves the system. Nothing is perfect, but the system has a whole lot more functionality...

Aug 2020
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Director

Service and Support

We have a designated representative. When we have issues or questions on how to do something, we can...

Aug 2020
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Director

Service and Support

The support people are great. They are super responsive to us. They drop everything when we have an...

Aug 2020
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Director

Service and Support

I honestly don't know how we would have managed the COVID-19 crisis without Smart Square. It has...

Aug 2020
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Director

Technology

Smart Square is the new technology that Avantas has delivered. They continue to deliver report...

Aug 2020
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Manager

Future Outlook

We actually had to build additional units to help support tracking and then build additional skills...

Aug 2020
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Manager

Functionality and Upgrades

From what I have heard from the nurses, there were some growing pains when we transitioned to Smart...

Aug 2020
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Manager

Functionality and Upgrades

Before we had Smart Square, the pharmacy department was never able to find the scheduling system....

Aug 2020
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Manager

Relationship

The relationship depends on the day. Even post-implementation, we have calls often with the vendor...

Aug 2020
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Manager

Service and Support

Avantas has their innovation and support team. Sometimes it is challenging to know which team to go...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Generally, Avantas avoids charging us for every little thing. Sometimes there are fees associated...

Aug 2020
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Director

Functionality and Upgrades

We have a little hiccup in the surgical services arena, but that is not all on Avantas. Also, I...

Aug 2020
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Director

Service and Support

Avantas’ continued support has been huge. With any new system, obviously, a vendor comes in and gets...

Aug 2020
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Director

Implementation and Training

The education team has been fantastic. Besides the initial education, we have ongoing education...

Aug 2020
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Manager

Relationship

Our partnership with Avantas has been a positive experience. We have developed a close relationship,...

Aug 2020
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Manager

Other Observations & Comments

The vendor has been very responsive to COVID-19. One thing they did that we really appreciated was...

Aug 2020
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Manager

Technology

We have a couple of units that are so big that when we are opening up, the schedule can take a...

Aug 2020
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Manager

Technology

We are looking at possibly expanding the solution for use in our ED, pharmacy, lab, and other...

Aug 2020
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Manager

Interfacing and Integration

One thing I have asked for is a vendor conference. We are starting to build a more robust data...

Aug 2020
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Manager

Implementation and Training

I was terrified of the implementation. I thought we would be getting a lot of phone calls because...

Aug 2020
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Manager

Relationship

The vendor emails me every so often to tell me when some overriding is expiring or whether we have...

Aug 2020
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Manager

Other Observations & Comments

Some of our limitations are internal. There are times when the system tells us to do something, and...

Aug 2020
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Director

Implementation and Training

Avantas' account management is spectacular. Their preimplementation teams are great. They ask the...

Aug 2020
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Director

Relationship

The vendor is very responsive to our needs. They graciously accept all of our crazy ideas for...

Aug 2020
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Director

Functionality and Upgrades

It was surprising how easily the end users adopted the product. Going from a paper schedule to an...

Aug 2020
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VP/Other Executive

Relationship

Our goal was to expand Smart Square across our division. We wanted to improve the effectiveness of...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The tool is user friendly. We are able to standardize the scheduling piece, and we are putting all...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Avantas was very instrumental during the COVID-19 crisis because we needed to create units that were...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Avantas has an opportunity with regard to how we tag units that are in our schedule because COVID-19...

Aug 2020
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Director

Functionality and Upgrades

We have been really impressed with the product. That has been hard for us to believe. The product...

Aug 2020
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Director

Service and Support

My only criticism of Avantas is that they are a bit slower to react to our needs because of their...

Aug 2020
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Analyst/Coordinator

Lessons Learned

Smart Square works great for us. I would tell people considering Smart Square that they need to have...

Jul 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have regular meetings with Avantas. We email their support as needed for weird, little questions...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I would like to see improvements with Smart Square. Within the administrator manual, the vendor...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Smart Square is a fairly mature product. There is always something that Avantas could do to enhance...

Jul 2020
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Analyst/Coordinator

Sales and Contracting

We had to set up additional units to staff for COVID-19, and Avantas helped us through that by...

Jul 2020
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Manager

Service and Support

Avantas is doing fairly well. They do a nice job staying in touch with us, staying abreast of what...

Jul 2020
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Manager

Functionality and Upgrades

The product is multifaceted. It has scheduling functionality and functionality to support daily...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

Avantas does a good job updating their product and pushing out enhancements, but I feel that a few...

Jul 2020
 Helpful

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Manager

Relationship

We have an account manager and a support person assigned directly to our account. Things have worked...

Jul 2020
 Helpful

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Manager

Service and Support

During the COVID-19 crisis, Avantas has been phenomenal in their support. We have had to be...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The main reason we use Smart Square is for the open-shift incentive. This is based on demand and is...

Jun 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Avantas makes us pay for some of the core functionality that I feel should already be included.

Jun 2020
 Helpful

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Manager

Relationship

Avantas is wonderful to work with. They are really approachable, friendly, and knowledgeable. If...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

My experience has been really positive. I have worked with the software in different positions. I...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Once people know what they are doing, the system is fairly easy. In terms of training, we probably...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Avantas sends out enhancements every month, and those have been very beneficial. The releases are...

Jun 2020
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Manager

Implementation and Training

Avantas's training classes and content have been really great. Those have been very well organized....

Jun 2020
 Helpful

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Manager

Service and Support

During the COVID-19 crisis, the first thing Avantas did was reach out and ask about what we needed....

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is not only a scheduling tool but also a workforce tool. We can really get to know how...

Jun 2020
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Manager

Service and Support

With the COVID-19 crisis, the vendor held regular phone meetings to share what was going on and what...

Jun 2020
 Helpful

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Manager

Relationship

We have been with the vendor for years, and we continue to have calls with the support...

Jun 2020
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Manager

Functionality and Upgrades

We have enhancement ideas on the vendor’s improvement list, and the vendor gives us updates as to...

Jun 2020
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Manager

Functionality and Upgrades

The basic functionality of the system seems to work well, like the scheduling and the deployment of...

Jun 2020
 Helpful

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Manager

Service and Support

During the COVID-19 crisis, the vendor assigned someone to frequently have meetings with us. Those...

Jun 2020
 Helpful

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Manager

Lessons Learned

The vendor has certain types of dashboards, and there are some new types of dashboards that they are...

Jun 2020
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Manager

Technology

When the vendor has a new type of report or dashboard that they are offering, we sometimes say that...

Jun 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have moved down the path of trying to avoid being nickel-and-dimed. We have negotiated contracts,...

Jun 2020
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Manager

Service and Support

I tend to not give the highest marks for anything because I always think things can be improved. The...

Jun 2020
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Manager

Technology

The vendor has really upped their game with delivering new technology. They are developing a lot of...

Jun 2020
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Manager

Relationship

We had a lot of executive involvement during the earlier parts of our engagement with the vendor. At...

Jun 2020
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Nurse

Functionality and Upgrades

I like the system. I like it a lot, as a matter of fact. I like that we can audit shifts and that we...

Jun 2020
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Nurse

Other Observations & Comments

Avantas does bring new technologies, but whether I like those technologies is another story. There...

Jun 2020