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User Commentary

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Director

Healthcare is so complex. The vendor has done a really good job. The staff members in the nursing...

Oct 2021
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Director

The vendor has been super during the pandemic. They waived a certain fee and allowed us to build...

Oct 2021
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Director

I can call an executive anytime I want. They are very responsive. Avantas is a true business...

Oct 2021
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Director

Avantas has been on quite a journey. They are going through what they are calling a modernization...

Oct 2021
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Director

The vendor has their annual maintenance fee, and a lot of their upgrades on Avantas are...

Oct 2021
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Director

If needed, the vendor often will supply suggested communications that we can send to our end users....

Oct 2021
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Analyst/Coordinator

Smart Square is becoming our enterprise scheduling solution, so I don't see us being interested in...

Sep 2021
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Analyst/Coordinator

Getting all the things that the vendor promotes the product can do isn't impossible, but it is a bit...

Sep 2021
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Analyst/Coordinator

I wasn't overly excited about the implementation. It was done during the COVID-19 pandemic, so...

Sep 2021
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Analyst/Coordinator

Avantas does a pretty good job of making the charges fairly inclusive. There are a couple of pieces...

Sep 2021
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Analyst/Coordinator

Avantas' customer service is really great. They are quick to follow up with the things we need, and...

Sep 2021
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Analyst/Coordinator

Smart Square does what it is meant to do. It has been really helpful to us, especially as our...

Sep 2021
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Analyst/Coordinator

Avantas is in the process of modernizing, which is definitely needed. The vendor is doing it in...

Sep 2021
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Analyst/Coordinator

In general, Smart Square is great software, but it needs a lot of TLC and maintenance in order to be...

Sep 2021
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Analyst/Coordinator

We have had a long relationship with Avantas, and it is a pretty good one. I am really impressed...

Sep 2021
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Manager

Smart Square turned out to not be the best solution for us. Avantas doesn't make promises or...

Sep 2021
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Manager

A lot of Smart Square had to be rebuilt because of a lack of communication, but the vendor's effort...

Sep 2021
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Manager

Our complaint is that Avantas focuses on new functionality instead of fixing what isn't working...

Sep 2021
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Manager

Avantas' service is responsive as far as same-day tech support goes. However, they can't do a lot of...

Sep 2021
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Manager

There have been a few hiccups with things that we have tried to implement in the solution but...

Sep 2021
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Manager

Ultimately, the solution has been beneficial for our staffing purposes. For regular staffing and...

Sep 2021
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Manager

We have had issues with frequent service downtimes. A lot of the time during schedule sign ups, we...

Sep 2021
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Director

We looked at another vendor's system, but Smart Square was hands down the better solution compared...

Sep 2021
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Director

The vendor has done a lot of customizations for us as part of the package. I don’t feel like they...

Sep 2021
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Director

We had an implementation consultant assigned to our project who was absolutely awesome. The vendor...

Sep 2021
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Director

The vendor uses a train-the-trainer approach. As long as we have the right people in the room for...

Sep 2021
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Director

The product works 99% of the time. The system works exactly the way it is supposed to. Integration...

Sep 2021
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Director

Our users are much happier with the system than they were with our previous system. That is a...

Sep 2021
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Director

There have been a couple of business lines where we have had to do some custom builds, and that...

Sep 2021
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Director

The vendor had regular calls with their clients, and it seems like they take feedback to their...

Sep 2021
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Director

The vendor has level-two support. If I couldn’t solve something myself, I could escalate to their...

Sep 2021
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Director

The vendor sends regular reports on our elevated users in the system. They proactively send us some...

Sep 2021
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Director

We contact the help desk when there is something we immediately need, but we also have an account...

Sep 2021
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Director

The vendor has some pretty user-friendly dashboards. I have had calls with other organizations...

Sep 2021
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Director

The vendor is still small and agile enough that they work with their clients to build out individual...

Sep 2021
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Manager

We have been able to collaborate with Avantas. They have been willing to try new things and new...

Sep 2021
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Manager

Some of Smart Square's core functionality is designed to support hospital or inpatient scheduling...

Sep 2021
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Director

Avantas is doing very well. They are upgrading their software, and that shows that they care about...

Sep 2021
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Director

Opening tickets with the vendor sometimes takes a little longer than we would expect it to. The...

Sep 2021
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Director

There are times when Avantas will charge us for something, but there are other times when we will...

Sep 2021
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Director

Avantas stays in touch with their clients. We have frequent meetings with them. Those are very helpful....

Sep 2021
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Director

Avantas is the best vendor I have ever worked with. They are so good at helping us and working with...

Sep 2021
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Director

We have really improved the utilization of our resources and improved our costs. We have seen Smart...

Sep 2021
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Director

There are a lot of ways we have been able to utilize data analytics. The timing of going live and...

Sep 2021
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Director

In terms of new areas, we are looking at food and nutrition, transportation, and a few others. One...

Sep 2021
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Director

We have really been able to use our team members and make sure FTEs are scheduled in a way that...

Sep 2021
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Director

Change is hard. That has nothing to do with Smart Square; that is just something to consider when...

Sep 2021
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Director

I think a lot of people think about using Smart Square for technicians and nurses, and those are...

Sep 2021
||
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Director

The implementation and training were top notch. I am not sure I have ever gone through an...

Sep 2021
||
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Director

The training we received from Smart Square was really good, and the education is ongoing. Avantas...

Sep 2021
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Director

One of the benefits of using Smart Square is the data we have to drive decisions. The solution is so...

Sep 2021
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Manager

The product is currently part of our long-term plans, but we are entertaining the thought of looking...

Sep 2021
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Manager

I would not buy the system in its current iteration again. We are looking for an overall solution...

Sep 2021
||
(0)
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Manager

The system is buggy at times, and we are noticing that more often. Smart Square isn't as responsive...

Sep 2021
||
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Manager

The vendor has done a lot of work, and a lot of things are coming out, but we are still missing...

Sep 2021
||
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Manager

The system is very good at providing data points for staffing and scheduling in nursing. It gives...

Sep 2021
||
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Manager

I would give the vendor an A+ for their support and their ability to work with anyone. Avantas is...

Sep 2021
||
(0)
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Manager

I like the system. Overall, I am satisfied, and the product works. From one perspective, the system...

Sep 2021
||
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Manager

The integration has been horrible with the system. The way it integrates with our current system is...

Sep 2021
||
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Manager

Right now, the system is not coding correctly, and it is not translating into our new payroll...

Sep 2021
||
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Manager

I don’t really see the system delivering all the things I would like it to. For instance, we are...

Sep 2021
||
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Manager

I didn’t feel like the vendor's service was proactive at all, and there are so many issues that are...

Sep 2021
||
(0)
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Manager

We brought in Avantas' consultants. They were very knowledgeable, and they knew how to apply their...

Sep 2021
||
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Manager

The vendor's onboarding process was really good. During the COVID-19 pandemic, we were able to...

Sep 2021
||
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Manager

Many of our staff members who barely even use their smartphones are able to interface with the...

Sep 2021
||
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Manager

Smart Square is really good for hospital settings. But when it comes to surgical services or things...

Sep 2021
||
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Manager

The product is a staffing customization tool, and it needs to be functional for all users at...

Sep 2021
||
(0)
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Manager

I have been very surprised that the solution doesn't have good functionality for our flow pool. I...

Sep 2021
||
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Manager

We haven't really seen a delivery of new technology from Avantas other than the upgrades to their...

Sep 2021
||
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Manager

In the next few years, we are going to be doing some RFPs to look at and compare the software to...

Aug 2021
||
(0)
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Manager

Avantas keeps promises, but they sometimes don't keep those promises in a timely manner. When...

Aug 2021
||
(0)
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Manager

In the past, it seemed like there was a charge for everything. But then we asked why we were paying...

Aug 2021
||
(0)
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Manager

The system is very user friendly for staff and managers. But when it comes to system admin, we have...

Aug 2021
||
(0)
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Manager

The vendor doesn’t tell us about versions. They just always put out monthly enhancements. Back in...

Aug 2021
||
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Manager

We cannot just get one report that says how many openings we have with each shift for the next...

Aug 2021
||
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Manager

We have calls frequently if something happens that could really affect our health system. The...

Aug 2021
||
(0)
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Manager

Avantas avoids charging us as best they can. We have more of a business partnership. We are given...

Aug 2021
||
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Manager

This is not totally fair because of everything we have been going through with COVID-19, but my...

Aug 2021
||
(0)
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Manager

The product does not integrate with our HR platform. Avantas and the other vendor cannot make that...

Aug 2021
||
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Manager

We are aware of a new platform that Avantas is testing and going to push. It looks great and is...

Aug 2021
||
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Manager

With smaller rollouts, the handouts and PDFs of training guides are probably sufficient for us. That...

Aug 2021
||
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Manager

What I like about Avantas the most is the open line of communication between us. That communication...

Aug 2021
||
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Manager

The support team is always right there, and they always answer our calls. Avantas is just an email...

Aug 2021
||
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Manager

I like that Smart Square is an online scheduling program. It is my first time ever using an online...

Aug 2021
||
(0)
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Manager

The ease of use has gotten better because of the new things that Avantas is updating. The platform...

Aug 2021
||
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Manager

The vendor has tried to condense the view because people are usually on their phones now and not...

Aug 2021
||
(0)
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Manager

A couple of sites have gone live with the predictive model. Some have struggled a bit with it, but...

Aug 2021
||
(0)
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Manager

When we first went live with Smart Square, I loved one of the support representatives that we had....

Aug 2021
||
(0)
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Manager

I have struggled since we were switched to a new support representative. The feedback that we have...

Aug 2021
||
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Manager

When we first started, we had a team. We had our operations person, account manager, and support...

Aug 2021
||
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Manager

I know that we have struggled with how our system lags and the system's slowness. For a long time,...

Aug 2021
||
(0)
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Manager

With the reporting system, the way that we gather data and report it to our leaders is hard...

Aug 2021
||
(0)
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Manager

In the beginning, Smart Square was a very effective tool. It allowed us to leave paper and Excel...

Aug 2021
||
(0)
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Manager

Our system administrators have to deal with troubleshooting and configuration issues because our...

Aug 2021
||
(0)
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Manager

The solution doesn't have any real customization. We have a guide that can help us answer questions....

Aug 2021
||
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Manager

The solution's analytics and reporting are cumbersome. They have to be created on a different...

Aug 2021
||
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Manager

The vendor is great at responding to us, but they are in the process of building their new platform....

Aug 2021
||
(0)
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Manager

We are charged for every upgrade. If we want to use a different analytics tool, then the vendor...

Aug 2021
||
(0)
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Manager

The vendor's new modernization platform is set to roll out piece by piece. I understand that the...

Aug 2021
||
(0)
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Manager

I would have to go through a procurement process, but I would consider buying Smart Square again. I...

Aug 2021
||
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Manager

I haven't spoken to a vendor executive in years. I work with people from the vendor. They can solve...

Aug 2021
||
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Manager

Smart Square has mediocre reporting capabilities. There is limited ability to retrieve data and...

Aug 2021
||
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Manager

The greatest strength of Avantas is that we don't have a typical vendor relationship with them. They...

Aug 2021
||
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Manager

Avantas provides education. They offer a lot of classes and let us know when classes are coming out....

Aug 2021
||
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Manager

The biggest pain point of working with Avantas is that there are still some manual processes that we...

Aug 2021
||
(0)
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Manager

Smart Square is not just a scheduling solution. It is a philosophy about aligning all of our...

Aug 2021
||
(0)
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Manager

I like the look of Smart Square. It is modern.

Aug 2021
||
(0)
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Manager

Avantas' system is still in its early stages, so it is running a little slow. But Avantas has been...

Aug 2021
||
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Manager

There are a lot of modifications, reworks, and functionalities that we need that this product...

Mar 2021
||
(0)
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Manager

Avantas has some things that are carte blanche, but for the most part, the charges are pretty...

Mar 2021
||
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Manager

Avantas came here to implement Smart Square, and that was wonderful. However, the implementation and...

Mar 2021
||
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Manager

We have been asking for an app so that employees don't have to go into a web-based product to get...

Mar 2021
||
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Manager

Avantas has done some really great things for our organization in terms of service. The vendor has...

Mar 2021
||
(0)
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Manager

The vendor is responsive to me when I reach out and ask for resources. The vendor has those. The...

Mar 2021
||
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Manager

Smart Square is user friendly, and the customer service is awesome. Every time we call Avantas, they...

Feb 2021
||
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Manager

I don't think we are changing anything anytime soon. The vendor keeps their promises from a product...

Feb 2021
||
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Manager

The ongoing support from Avantas is really good. The only problem I run into is when I want a...

Feb 2021
||
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Manager

One of the nice things about working with Avantas is that they avoid charging for every little...

Feb 2021
||
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Manager

We started off with an implementation team. Our impression was that the implementation specialist...

Feb 2021
||
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Manager

I don't really care for Avantas' training method. The only training that is really offered to the...

Feb 2021
||
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Manager

The system is fine. There are still a lot of things that could be improved. The standard end user...

Feb 2021
||
(0)
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Analyst/Coordinator

Avantas charges us for every little thing as far as units go, but they don’t charge us every time we...

Feb 2021
||
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Analyst/Coordinator

There are all kinds of tutorials we can watch, and Avantas has constant education. They do webinars,...

Feb 2021
||
(0)
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Analyst/Coordinator

For what we use Smart Square for, it is definitely very efficient and thorough. We don’t use all the...

Feb 2021
||
(0)
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Analyst/Coordinator

Avantas is definitely receptive to our enhancement requests, and they prioritize those requests....

Feb 2021
||
(0)
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Analyst/Coordinator

I have only had a few incidents over the last several years that I was not happy with, but for the...

Feb 2021
||
(0)
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Analyst/Coordinator

Smart Square’s reporting system is a little complicated, but the vendor is very good at creating...

Feb 2021
||
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Analyst/Coordinator

We implemented the vendor's open-shift concept for scheduling. If there is a shift that needs to be...

Feb 2021
||
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Analyst/Coordinator

The vendor pats themselves on the back a lot, but they don't give us the tools we need, and my users...

Feb 2021
||
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Analyst/Coordinator

Avantas is good with training. They finally adapted to online training. Previously, the vendor...

Feb 2021
||
(0)
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Analyst/Coordinator

The vendor executives came here once. When we complained about something, I was astonished that the...

Feb 2021
||
(0)
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Analyst/Coordinator

Avantas doesn't keep all their promises. I can't do what I need to do, and I have asked the vendor...

Feb 2021
||
(0)
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Analyst/Coordinator

We can do certain things with the system, but we wanted to do more. I am sure the vendor will charge...

Feb 2021
||
(0)
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Analyst/Coordinator

Avantas doesn't properly test the system. There are too many bugs. Every time there is an upgrade,...

Feb 2021
||
(0)
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Analyst/Coordinator

Documentation from the vendor can be a bit overwhelming; the vendor could trim down that...

Feb 2021
||
(0)
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Analyst/Coordinator

Avantas is trying to create new technology to meet our needs. They have a new user interface, but...

Feb 2021
||
(0)
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Analyst/Coordinator

Our support person is great, but a lot of times, we get a canned response. Our person is very...

Feb 2021
||
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Manager

The vendor's support model is great. Even though we weren’t implementing the system in a new area...

Jan 2021
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Manager

The system is built for the inpatient nursing world and central staffing office. There is a lot of...

Jan 2021
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Manager

We have multiple facilities, and during the COVID-19 crisis, we were able to come together and use...

Jan 2021
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Manager

The vendor brings all of their clients together regularly for new software releases and...

Jan 2021
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Manager

In response to the pandemic, Avantas didn't have good ways to readjust staffing quickly. The biggest...

Jan 2021
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Manager

The product was recently switched to a new user interface, so it is better for the end user, but the...

Jan 2021
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Manager

We have had folks from the vendor who have been screening for new technology and alternatives for...

Jan 2021
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Manager

The product is in the running to be part of our long-term plans, but it is hard to say whether I...

Jan 2021
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Director

Avantas does customer service exceedingly well. Whenever there is downtime, the service is...

Jan 2021
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Director

The workload indicator updates every 4 hours, but there is a 30–45 minute lag with the update, so we...

Jan 2021
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Director

We have had really good luck with the technology. There are some optimizations that Avantas is...

Jan 2021
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