Cybersecurity Is Critical in Today's Environment
Smart Square
Filtered view: All
Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Director
Healthcare is so complex. The vendor has done a really good job. The staff members in the nursing...
Login or Create an Account to see details.
Director
The vendor has been super during the pandemic. They waived a certain fee and allowed us to build...
Login or Create an Account to see details.
Director
I can call an executive anytime I want. They are very responsive. Avantas is a true business...
Login or Create an Account to see details.
Director
Avantas has been on quite a journey. They are going through what they are calling a modernization...
Login or Create an Account to see details.
Director
The vendor has their annual maintenance fee, and a lot of their upgrades on Avantas are...
Login or Create an Account to see details.
Director
If needed, the vendor often will supply suggested communications that we can send to our end users....
Login or Create an Account to see details.
Analyst/Coordinator
Smart Square is becoming our enterprise scheduling solution, so I don't see us being interested in...
Login or Create an Account to see details.
Analyst/Coordinator
Getting all the things that the vendor promotes the product can do isn't impossible, but it is a bit...
Login or Create an Account to see details.
Analyst/Coordinator
I wasn't overly excited about the implementation. It was done during the COVID-19 pandemic, so...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas does a pretty good job of making the charges fairly inclusive. There are a couple of pieces...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas' customer service is really great. They are quick to follow up with the things we need, and...
Login or Create an Account to see details.
Analyst/Coordinator
Smart Square does what it is meant to do. It has been really helpful to us, especially as our...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas is in the process of modernizing, which is definitely needed. The vendor is doing it in...
Login or Create an Account to see details.
Analyst/Coordinator
In general, Smart Square is great software, but it needs a lot of TLC and maintenance in order to be...
Login or Create an Account to see details.
Analyst/Coordinator
We have had a long relationship with Avantas, and it is a pretty good one. I am really impressed...
Login or Create an Account to see details.
Manager
Smart Square turned out to not be the best solution for us. Avantas doesn't make promises or...
Login or Create an Account to see details.
Manager
A lot of Smart Square had to be rebuilt because of a lack of communication, but the vendor's effort...
Login or Create an Account to see details.
Manager
Our complaint is that Avantas focuses on new functionality instead of fixing what isn't working...
Login or Create an Account to see details.
Manager
Avantas' service is responsive as far as same-day tech support goes. However, they can't do a lot of...
Login or Create an Account to see details.
Manager
There have been a few hiccups with things that we have tried to implement in the solution but...
Login or Create an Account to see details.
Manager
Ultimately, the solution has been beneficial for our staffing purposes. For regular staffing and...
Login or Create an Account to see details.
Manager
We have had issues with frequent service downtimes. A lot of the time during schedule sign ups, we...
Login or Create an Account to see details.
Director
We looked at another vendor's system, but Smart Square was hands down the better solution compared...
Login or Create an Account to see details.
Director
The vendor has done a lot of customizations for us as part of the package. I don’t feel like they...
Login or Create an Account to see details.
Director
We had an implementation consultant assigned to our project who was absolutely awesome. The vendor...
Login or Create an Account to see details.
Director
The vendor uses a train-the-trainer approach. As long as we have the right people in the room for...
Login or Create an Account to see details.
Director
The product works 99% of the time. The system works exactly the way it is supposed to. Integration...
Login or Create an Account to see details.
Director
Our users are much happier with the system than they were with our previous system. That is a...
Login or Create an Account to see details.
Director
There have been a couple of business lines where we have had to do some custom builds, and that...
Login or Create an Account to see details.
Director
The vendor had regular calls with their clients, and it seems like they take feedback to their...
Login or Create an Account to see details.
Director
The vendor has level-two support. If I couldn’t solve something myself, I could escalate to their...
Login or Create an Account to see details.
Director
The vendor sends regular reports on our elevated users in the system. They proactively send us some...
Login or Create an Account to see details.
Director
We contact the help desk when there is something we immediately need, but we also have an account...
Login or Create an Account to see details.
Director
The vendor has some pretty user-friendly dashboards. I have had calls with other organizations...
Login or Create an Account to see details.
Director
The vendor is still small and agile enough that they work with their clients to build out individual...
Login or Create an Account to see details.
Manager
We have been able to collaborate with Avantas. They have been willing to try new things and new...
Login or Create an Account to see details.
Manager
Some of Smart Square's core functionality is designed to support hospital or inpatient scheduling...
Login or Create an Account to see details.
Director
Avantas is doing very well. They are upgrading their software, and that shows that they care about...
Login or Create an Account to see details.
Director
Opening tickets with the vendor sometimes takes a little longer than we would expect it to. The...
Login or Create an Account to see details.
Director
There are times when Avantas will charge us for something, but there are other times when we will...
Login or Create an Account to see details.
Director
Avantas stays in touch with their clients. We have frequent meetings with them. Those are very helpful....
Login or Create an Account to see details.
Director
Avantas is the best vendor I have ever worked with. They are so good at helping us and working with...
Login or Create an Account to see details.
Director
We have really improved the utilization of our resources and improved our costs. We have seen Smart...
Login or Create an Account to see details.
Director
There are a lot of ways we have been able to utilize data analytics. The timing of going live and...
Login or Create an Account to see details.
Director
In terms of new areas, we are looking at food and nutrition, transportation, and a few others. One...
Login or Create an Account to see details.
Director
We have really been able to use our team members and make sure FTEs are scheduled in a way that...
Login or Create an Account to see details.
Director
Change is hard. That has nothing to do with Smart Square; that is just something to consider when...
Login or Create an Account to see details.
Director
I think a lot of people think about using Smart Square for technicians and nurses, and those are...
Login or Create an Account to see details.
Director
The implementation and training were top notch. I am not sure I have ever gone through an...
Login or Create an Account to see details.
Director
The training we received from Smart Square was really good, and the education is ongoing. Avantas...
Login or Create an Account to see details.
Director
One of the benefits of using Smart Square is the data we have to drive decisions. The solution is so...
Login or Create an Account to see details.
Manager
The product is currently part of our long-term plans, but we are entertaining the thought of looking...
Login or Create an Account to see details.
Manager
I would not buy the system in its current iteration again. We are looking for an overall solution...
Login or Create an Account to see details.
Manager
The system is buggy at times, and we are noticing that more often. Smart Square isn't as responsive...
Login or Create an Account to see details.
Manager
The vendor has done a lot of work, and a lot of things are coming out, but we are still missing...
Login or Create an Account to see details.
Manager
The system is very good at providing data points for staffing and scheduling in nursing. It gives...
Login or Create an Account to see details.
Manager
I would give the vendor an A+ for their support and their ability to work with anyone. Avantas is...
Login or Create an Account to see details.
Manager
I like the system. Overall, I am satisfied, and the product works. From one perspective, the system...
Login or Create an Account to see details.
Manager
The integration has been horrible with the system. The way it integrates with our current system is...
Login or Create an Account to see details.
Manager
Right now, the system is not coding correctly, and it is not translating into our new payroll...
Login or Create an Account to see details.
Manager
I don’t really see the system delivering all the things I would like it to. For instance, we are...
Login or Create an Account to see details.
Manager
I didn’t feel like the vendor's service was proactive at all, and there are so many issues that are...
Login or Create an Account to see details.
Manager
We brought in Avantas' consultants. They were very knowledgeable, and they knew how to apply their...
Login or Create an Account to see details.
Manager
The vendor's onboarding process was really good. During the COVID-19 pandemic, we were able to...
Login or Create an Account to see details.
Manager
Many of our staff members who barely even use their smartphones are able to interface with the...
Login or Create an Account to see details.
Manager
Smart Square is really good for hospital settings. But when it comes to surgical services or things...
Login or Create an Account to see details.
Manager
The product is a staffing customization tool, and it needs to be functional for all users at...
Login or Create an Account to see details.
Manager
I have been very surprised that the solution doesn't have good functionality for our flow pool. I...
Login or Create an Account to see details.
Manager
We haven't really seen a delivery of new technology from Avantas other than the upgrades to their...
Login or Create an Account to see details.
Manager
In the next few years, we are going to be doing some RFPs to look at and compare the software to...
Login or Create an Account to see details.
Manager
Avantas keeps promises, but they sometimes don't keep those promises in a timely manner. When...
Login or Create an Account to see details.
Manager
In the past, it seemed like there was a charge for everything. But then we asked why we were paying...
Login or Create an Account to see details.
Manager
The system is very user friendly for staff and managers. But when it comes to system admin, we have...
Login or Create an Account to see details.
Manager
The vendor doesn’t tell us about versions. They just always put out monthly enhancements. Back in...
Login or Create an Account to see details.
Manager
We cannot just get one report that says how many openings we have with each shift for the next...
Login or Create an Account to see details.
Manager
We have calls frequently if something happens that could really affect our health system. The...
Login or Create an Account to see details.
Manager
Avantas avoids charging us as best they can. We have more of a business partnership. We are given...
Login or Create an Account to see details.
Manager
This is not totally fair because of everything we have been going through with COVID-19, but my...
Login or Create an Account to see details.
Manager
The product does not integrate with our HR platform. Avantas and the other vendor cannot make that...
Login or Create an Account to see details.
Manager
We are aware of a new platform that Avantas is testing and going to push. It looks great and is...
Login or Create an Account to see details.
Manager
With smaller rollouts, the handouts and PDFs of training guides are probably sufficient for us. That...
Login or Create an Account to see details.
Manager
What I like about Avantas the most is the open line of communication between us. That communication...
Login or Create an Account to see details.
Manager
The support team is always right there, and they always answer our calls. Avantas is just an email...
Login or Create an Account to see details.
Manager
I like that Smart Square is an online scheduling program. It is my first time ever using an online...
Login or Create an Account to see details.
Manager
The ease of use has gotten better because of the new things that Avantas is updating. The platform...
Login or Create an Account to see details.
Manager
The vendor has tried to condense the view because people are usually on their phones now and not...
Login or Create an Account to see details.
Manager
A couple of sites have gone live with the predictive model. Some have struggled a bit with it, but...
Login or Create an Account to see details.
Manager
When we first went live with Smart Square, I loved one of the support representatives that we had....
Login or Create an Account to see details.
Manager
I have struggled since we were switched to a new support representative. The feedback that we have...
Login or Create an Account to see details.
Manager
When we first started, we had a team. We had our operations person, account manager, and support...
Login or Create an Account to see details.
Manager
I know that we have struggled with how our system lags and the system's slowness. For a long time,...
Login or Create an Account to see details.
Manager
With the reporting system, the way that we gather data and report it to our leaders is hard...
Login or Create an Account to see details.
Manager
In the beginning, Smart Square was a very effective tool. It allowed us to leave paper and Excel...
Login or Create an Account to see details.
Manager
Our system administrators have to deal with troubleshooting and configuration issues because our...
Login or Create an Account to see details.
Manager
The solution doesn't have any real customization. We have a guide that can help us answer questions....
Login or Create an Account to see details.
Manager
The solution's analytics and reporting are cumbersome. They have to be created on a different...
Login or Create an Account to see details.
Manager
The vendor is great at responding to us, but they are in the process of building their new platform....
Login or Create an Account to see details.
Manager
We are charged for every upgrade. If we want to use a different analytics tool, then the vendor...
Login or Create an Account to see details.
Manager
The vendor's new modernization platform is set to roll out piece by piece. I understand that the...
Login or Create an Account to see details.
Manager
I would have to go through a procurement process, but I would consider buying Smart Square again. I...
Login or Create an Account to see details.
Manager
I haven't spoken to a vendor executive in years. I work with people from the vendor. They can solve...
Login or Create an Account to see details.
Manager
Smart Square has mediocre reporting capabilities. There is limited ability to retrieve data and...
Login or Create an Account to see details.
Manager
The greatest strength of Avantas is that we don't have a typical vendor relationship with them. They...
Login or Create an Account to see details.
Manager
Avantas provides education. They offer a lot of classes and let us know when classes are coming out....
Login or Create an Account to see details.
Manager
The biggest pain point of working with Avantas is that there are still some manual processes that we...
Login or Create an Account to see details.
Manager
Smart Square is not just a scheduling solution. It is a philosophy about aligning all of our...
Login or Create an Account to see details.
Manager
I like the look of Smart Square. It is modern.
Login or Create an Account to see details.
Manager
Avantas' system is still in its early stages, so it is running a little slow. But Avantas has been...
Login or Create an Account to see details.
Manager
There are a lot of modifications, reworks, and functionalities that we need that this product...
Login or Create an Account to see details.
Manager
Avantas has some things that are carte blanche, but for the most part, the charges are pretty...
Login or Create an Account to see details.
Manager
Avantas came here to implement Smart Square, and that was wonderful. However, the implementation and...
Login or Create an Account to see details.
Manager
We have been asking for an app so that employees don't have to go into a web-based product to get...
Login or Create an Account to see details.
Manager
Avantas has done some really great things for our organization in terms of service. The vendor has...
Login or Create an Account to see details.
Manager
The vendor is responsive to me when I reach out and ask for resources. The vendor has those. The...
Login or Create an Account to see details.
Manager
Smart Square is user friendly, and the customer service is awesome. Every time we call Avantas, they...
Login or Create an Account to see details.
Manager
I don't think we are changing anything anytime soon. The vendor keeps their promises from a product...
Login or Create an Account to see details.
Manager
The ongoing support from Avantas is really good. The only problem I run into is when I want a...
Login or Create an Account to see details.
Manager
One of the nice things about working with Avantas is that they avoid charging for every little...
Login or Create an Account to see details.
Manager
We started off with an implementation team. Our impression was that the implementation specialist...
Login or Create an Account to see details.
Manager
I don't really care for Avantas' training method. The only training that is really offered to the...
Login or Create an Account to see details.
Manager
The system is fine. There are still a lot of things that could be improved. The standard end user...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas charges us for every little thing as far as units go, but they don’t charge us every time we...
Login or Create an Account to see details.
Analyst/Coordinator
There are all kinds of tutorials we can watch, and Avantas has constant education. They do webinars,...
Login or Create an Account to see details.
Analyst/Coordinator
For what we use Smart Square for, it is definitely very efficient and thorough. We don’t use all the...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas is definitely receptive to our enhancement requests, and they prioritize those requests....
Login or Create an Account to see details.
Analyst/Coordinator
I have only had a few incidents over the last several years that I was not happy with, but for the...
Login or Create an Account to see details.
Analyst/Coordinator
Smart Square’s reporting system is a little complicated, but the vendor is very good at creating...
Login or Create an Account to see details.
Analyst/Coordinator
We implemented the vendor's open-shift concept for scheduling. If there is a shift that needs to be...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor pats themselves on the back a lot, but they don't give us the tools we need, and my users...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas is good with training. They finally adapted to online training. Previously, the vendor...
Login or Create an Account to see details.
Analyst/Coordinator
The vendor executives came here once. When we complained about something, I was astonished that the...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas doesn't keep all their promises. I can't do what I need to do, and I have asked the vendor...
Login or Create an Account to see details.
Analyst/Coordinator
We can do certain things with the system, but we wanted to do more. I am sure the vendor will charge...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas doesn't properly test the system. There are too many bugs. Every time there is an upgrade,...
Login or Create an Account to see details.
Analyst/Coordinator
Documentation from the vendor can be a bit overwhelming; the vendor could trim down that...
Login or Create an Account to see details.
Analyst/Coordinator
Avantas is trying to create new technology to meet our needs. They have a new user interface, but...
Login or Create an Account to see details.
Analyst/Coordinator
Our support person is great, but a lot of times, we get a canned response. Our person is very...
Login or Create an Account to see details.
Manager
The vendor's support model is great. Even though we weren’t implementing the system in a new area...
Login or Create an Account to see details.
Manager
The system is built for the inpatient nursing world and central staffing office. There is a lot of...
Login or Create an Account to see details.
Manager
We have multiple facilities, and during the COVID-19 crisis, we were able to come together and use...
Login or Create an Account to see details.
Manager
The vendor brings all of their clients together regularly for new software releases and...
Login or Create an Account to see details.
Manager
In response to the pandemic, Avantas didn't have good ways to readjust staffing quickly. The biggest...
Login or Create an Account to see details.
Manager
The product was recently switched to a new user interface, so it is better for the end user, but the...
Login or Create an Account to see details.
Manager
We have had folks from the vendor who have been screening for new technology and alternatives for...
Login or Create an Account to see details.
Manager
The product is in the running to be part of our long-term plans, but it is hard to say whether I...
Login or Create an Account to see details.
Director
Avantas does customer service exceedingly well. Whenever there is downtime, the service is...
Login or Create an Account to see details.
Director
The workload indicator updates every 4 hours, but there is a 30–45 minute lag with the update, so we...
Login or Create an Account to see details.
Director
We have had really good luck with the technology. There are some optimizations that Avantas is...
Login or Create an Account to see details.
Featured Report
Preferences