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Smart Square Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
There are a lot of modifications, reworks, and functionalities that we need that this product...
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Manager
Avantas has some things that are carte blanche, but for the most part, the charges are pretty...
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Manager
Avantas came here to implement Smart Square, and that was wonderful. However, the implementation and...
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Manager
We have been asking for an app so that employees don't have to go into a web-based product to get...
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Manager
Avantas has done some really great things for our organization in terms of service. The vendor has...
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Manager
The vendor is responsive to me when I reach out and ask for resources. The vendor has those. The...
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Manager
Smart Square is user friendly, and the customer service is awesome. Every time we call Avantas, they...
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Manager
I don't think we are changing anything anytime soon. The vendor keeps their promises from a product...
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Manager
The ongoing support from Avantas is really good. The only problem I run into is when I want a...
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Manager
One of the nice things about working with Avantas is that they avoid charging for every little...
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Manager
We started off with an implementation team. Our impression was that the implementation specialist...
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Manager
I don't really care for Avantas' training method. The only training that is really offered to the...
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Manager
The system is fine. There are still a lot of things that could be improved. The standard end user...
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Analyst/Coordinator
Avantas charges us for every little thing as far as units go, but they don’t charge us every time we...
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Analyst/Coordinator
There are all kinds of tutorials we can watch, and Avantas has constant education. They do webinars,...
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Analyst/Coordinator
For what we use Smart Square for, it is definitely very efficient and thorough. We don’t use all the...
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Analyst/Coordinator
Avantas is definitely receptive to our enhancement requests, and they prioritize those requests....
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Analyst/Coordinator
I have only had a few incidents over the last several years that I was not happy with, but for the...
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Analyst/Coordinator
Smart Square’s reporting system is a little complicated, but the vendor is very good at creating...
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Analyst/Coordinator
We implemented the vendor's open-shift concept for scheduling. If there is a shift that needs to be...
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Analyst/Coordinator
The vendor pats themselves on the back a lot, but they don't give us the tools we need, and my users...
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Analyst/Coordinator
Avantas is good with training. They finally adapted to online training. Previously, the vendor...
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Analyst/Coordinator
The vendor executives came here once. When we complained about something, I was astonished that the...
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Analyst/Coordinator
Avantas doesn't keep all their promises. I can't do what I need to do, and I have asked the vendor...
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Analyst/Coordinator
We can do certain things with the system, but we wanted to do more. I am sure the vendor will charge...
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Analyst/Coordinator
Avantas doesn't properly test the system. There are too many bugs. Every time there is an upgrade,...
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Analyst/Coordinator
Documentation from the vendor can be a bit overwhelming; the vendor could trim down that...
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Analyst/Coordinator
Avantas is trying to create new technology to meet our needs. They have a new user interface, but...
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Analyst/Coordinator
Our support person is great, but a lot of times, we get a canned response. Our person is very...
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Manager
The vendor's support model is great. Even though we weren’t implementing the system in a new area...
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Manager
The system is built for the inpatient nursing world and central staffing office. There is a lot of...
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Manager
We have multiple facilities, and during the COVID-19 crisis, we were able to come together and use...
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Manager
The vendor brings all of their clients together regularly for new software releases and...
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Manager
In response to the pandemic, Avantas didn't have good ways to readjust staffing quickly. The biggest...
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Manager
The product was recently switched to a new user interface, so it is better for the end user, but the...
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Manager
We have had folks from the vendor who have been screening for new technology and alternatives for...
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Manager
The product is in the running to be part of our long-term plans, but it is hard to say whether I...
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Director
Avantas does customer service exceedingly well. Whenever there is downtime, the service is...
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Director
The workload indicator updates every 4 hours, but there is a 30–45 minute lag with the update, so we...
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Director
We have had really good luck with the technology. There are some optimizations that Avantas is...
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Manager
The vendor keeps their promises, and they are very good to work with. We have a very good...
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Manager
In the past, we did feel like the vendor nickel-and-dimed us. We said something, and now the vendor...
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Manager
The vendor's training is excellent. When there is an enhancement, the vendor calls us to go over...
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Manager
I am very satisfied with the product. I love it. The system is easy to use, but we have gotten some...
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Manager
There are some things that we would like to have in the system that are just sitting on the...
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Manager
The vendor's support is very good. I am happy with the vendor. The only proactive calls we get from...
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Manager
The software has come a long way since we first purchased it. The system is huge, and there is a lot...
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Manager
We are implementing the system at more locations. We are just doing ancillary units right now, but...
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Director
Avantas is good in terms of their implementation services. Overall, Avantas is actually very good....
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Director
In terms of the product working as it was promoted, there are times that we have had some surprises...
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Director
The system is really easy for end users. The vendor is supporting our integration goal. We have some...
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Director
In terms of the vendor's support, getting things fixed sometimes takes extra time. We just had an...
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Director
When it comes to proactive services, Avantas does try to meet with clients regularly to discuss...
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Director
We are still trying to determine whether this product is part of our long-term plans. I don't have...
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Director
Our contract says we will be charged an implementation fee for new units even though we build the...
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Director
The vendor tried to support us through COVID-19. They tried to have meetings with us, but we didn't...
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Analyst/Coordinator
Smart Square is so much more expensive than another product we have. In order to save some money, we...
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Analyst/Coordinator
Avantas does regular upgrades, and they are pretty good about communicating to us what is being...
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Analyst/Coordinator
Avantas has in-person trainings, and their trainings are pretty much available to anyone that wants...
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Analyst/Coordinator
We have run into a few speed bumps with Avantas with things that we have requested not necessarily...
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Analyst/Coordinator
There is definitely room for improvement with the support, but for the most part, whenever I send an...
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Analyst/Coordinator
We have asked for specific things from Avantas, and they just haven't been able to deliver. They put...
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Manager
The customer engagement and support is phenomenal because of the vendor's proactive approach to...
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Manager
Smart Square is less effective in our surgical services modules where we have varying start and end...
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Manager
Avantas does a tremendous job, but the model is geared toward an inpatient model and uses more...
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Director
We used a different scheduling system prior to going to Smart Square. While we were going through...
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Director
One thing that is a little challenging is that in the hospital, they have a morning, afternoon, and...
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Director
The one area where Avantas needs to improve is when we may have one staff member. We do have some...
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Director
The efficiency gains have been part of the software and part of the staffing structure that we put...
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Director
Avantas was great and partnered with us right out of the gate. They asked what three main buckets of...
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Director
With the volume drivers that would spit out whether we were positive or negative with our staffing...
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Director
There is functionality within Smart Square that we have used and can use relative to availability to...
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Director
There are some analytics and reports that Avantas has built as we are trying to match our labor to...
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Director
Outside of having the regular cadence of meetings with Avantas and with our system admins for Smart...
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Director
Hospitals are fairly standard in terms of how they staff with nursing ratios. Nursing ratios may...
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Manager
Our entire organization uses Smart Square with the exception of one small pocket of employees. We...
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Manager
The vendor is constantly coming up with new enhancements. Usually, the vendor reaches out to their...
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Manager
I like that we have the ability to pull any type of report that we need. A lot of times, we look to...
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Manager
The hardest thing for us is that the vendor has clients from all over, so other organizations aren’t...
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Manager
During the COVID-19 crisis, the vendor reached out and supported us until we had some issues recently....
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Manager
My recommendations would depend on the organization. If a scheduling and staffing office asked me...
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Director
During the COVID-19 pandemic, Avantas is doing what they can. We have had ideas, but Avantas just...
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Director
When we chose the system, there were other vendors, but Avantas' system was more reasonable in...
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Director
The staff loves the system. Nothing is perfect, but the system has a whole lot more functionality...
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Director
We have a designated representative. When we have issues or questions on how to do something, we can...
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Director
The support people are great. They are super responsive to us. They drop everything when we have an...
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Director
I honestly don't know how we would have managed the COVID-19 crisis without Smart Square. It has...
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Director
Smart Square is the new technology that Avantas has delivered. They continue to deliver report...
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Manager
We actually had to build additional units to help support tracking and then build additional skills...
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Manager
From what I have heard from the nurses, there were some growing pains when we transitioned to Smart...
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Manager
Before we had Smart Square, the pharmacy department was never able to find the scheduling system....
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Manager
The relationship depends on the day. Even post-implementation, we have calls often with the vendor...
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Manager
Avantas has their innovation and support team. Sometimes it is challenging to know which team to go...
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Manager
Generally, Avantas avoids charging us for every little thing. Sometimes there are fees associated...
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Director
We have a little hiccup in the surgical services arena, but that is not all on Avantas. Also, I...
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Director
Avantas’ continued support has been huge. With any new system, obviously, a vendor comes in and gets...
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Director
The education team has been fantastic. Besides the initial education, we have ongoing education...
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Manager
Our partnership with Avantas has been a positive experience. We have developed a close relationship,...
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Manager
The vendor has been very responsive to COVID-19. One thing they did that we really appreciated was...
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Manager
We have a couple of units that are so big that when we are opening up, the schedule can take a...
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Manager
We are looking at possibly expanding the solution for use in our ED, pharmacy, lab, and other...
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Manager
One thing I have asked for is a vendor conference. We are starting to build a more robust data...
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Manager
I was terrified of the implementation. I thought we would be getting a lot of phone calls because...
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Manager
The vendor emails me every so often to tell me when some overriding is expiring or whether we have...
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Manager
Some of our limitations are internal. There are times when the system tells us to do something, and...
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Director
Avantas' account management is spectacular. Their preimplementation teams are great. They ask the...
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Director
The vendor is very responsive to our needs. They graciously accept all of our crazy ideas for...
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Director
It was surprising how easily the end users adopted the product. Going from a paper schedule to an...
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VP/Other Executive
Our goal was to expand Smart Square across our division. We wanted to improve the effectiveness of...
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VP/Other Executive
The tool is user friendly. We are able to standardize the scheduling piece, and we are putting all...
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VP/Other Executive
Avantas was very instrumental during the COVID-19 crisis because we needed to create units that were...
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VP/Other Executive
Avantas has an opportunity with regard to how we tag units that are in our schedule because COVID-19...
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Director
We have been really impressed with the product. That has been hard for us to believe. The product...
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Director
My only criticism of Avantas is that they are a bit slower to react to our needs because of their...
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Analyst/Coordinator
Smart Square works great for us. I would tell people considering Smart Square that they need to have...
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Analyst/Coordinator
We have regular meetings with Avantas. We email their support as needed for weird, little questions...
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Analyst/Coordinator
I would like to see improvements with Smart Square. Within the administrator manual, the vendor...
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Analyst/Coordinator
Smart Square is a fairly mature product. There is always something that Avantas could do to enhance...
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Analyst/Coordinator
We had to set up additional units to staff for COVID-19, and Avantas helped us through that by...
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Manager
Avantas is doing fairly well. They do a nice job staying in touch with us, staying abreast of what...
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Manager
The product is multifaceted. It has scheduling functionality and functionality to support daily...
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Manager
Avantas does a good job updating their product and pushing out enhancements, but I feel that a few...
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Manager
We have an account manager and a support person assigned directly to our account. Things have worked...
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Manager
During the COVID-19 crisis, Avantas has been phenomenal in their support. We have had to be...
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Director
The main reason we use Smart Square is for the open-shift incentive. This is based on demand and is...
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Director
Avantas makes us pay for some of the core functionality that I feel should already be included.
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Manager
Avantas is wonderful to work with. They are really approachable, friendly, and knowledgeable. If...
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Manager
My experience has been really positive. I have worked with the software in different positions. I...
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Manager
Once people know what they are doing, the system is fairly easy. In terms of training, we probably...
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Manager
Avantas sends out enhancements every month, and those have been very beneficial. The releases are...
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Manager
Avantas's training classes and content have been really great. Those have been very well organized....
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Manager
During the COVID-19 crisis, the first thing Avantas did was reach out and ask about what we needed....
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Manager
The system is not only a scheduling tool but also a workforce tool. We can really get to know how...
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Manager
With the COVID-19 crisis, the vendor held regular phone meetings to share what was going on and what...
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Manager
We have been with the vendor for years, and we continue to have calls with the support...
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Manager
We have enhancement ideas on the vendor’s improvement list, and the vendor gives us updates as to...
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Manager
The basic functionality of the system seems to work well, like the scheduling and the deployment of...
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Manager
During the COVID-19 crisis, the vendor assigned someone to frequently have meetings with us. Those...
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Manager
The vendor has certain types of dashboards, and there are some new types of dashboards that they are...
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Manager
When the vendor has a new type of report or dashboard that they are offering, we sometimes say that...
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Manager
We have moved down the path of trying to avoid being nickel-and-dimed. We have negotiated contracts,...
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Manager
I tend to not give the highest marks for anything because I always think things can be improved. The...
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Manager
The vendor has really upped their game with delivering new technology. They are developing a lot of...
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Manager
We had a lot of executive involvement during the earlier parts of our engagement with the vendor. At...
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Nurse
I like the system. I like it a lot, as a matter of fact. I like that we can audit shifts and that we...
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Nurse
Avantas does bring new technologies, but whether I like those technologies is another story. There...
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Manager
With Smart Square, nurse managers can get their own reports in seconds. The product is incredibly...
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Manager
There are some new things we are working on with Avantas. They certainly keep all of their promises....
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Manager
The product is certainly part of our long-term plans. We get phone calls all the time from other...
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Manager
Avantas doesn't avoid charging for every little thing, but we have had good, collaborative...
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Manager
Avantas actually gives us education tools that we can develop. They give us Word documents and...
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Manager
With Avantas, the goals for our integration were certainly met. We had measures of success that were...
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Manager
Avantas has a great approach to support. We send tickets to the support people, and we can go in and...
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Manager
The vendor executive involvement from Avantas is great. Our representative sends us emails. When we...
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Manager
Avantas has been fabulous during the COVID-19 crisis. They hosted a 30-minute meeting to answer...
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Manager
In some areas, I know more about how Avantas' system operates than Avantas does. There seems to be a...
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Manager
With the system, I like the ability to quickly apply cyclic schedules to a large group of staff...
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Manager
Smart Square has too many features that are poorly or incompletely executed and requires too much...
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Manager
Throughout the COVID-19 crisis, Avantas organized a regular call where they got all of their clients...
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Manager
There a lot of bugs in the upgrades for Smart Square. It doesn't seem like Avantas does proper...
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Manager
Smart Square is not part of our long-term plans. We spend too much time trying to manage the...
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Manager
The problem with Avantas is that they don't make promises. Things go into a black hole. Avantas only...
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Manager
Avantas has web-based training and classroom training. Some of the training is good, but other...
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Manager
The ease of use for the end users is poor because there are too many clicks and there is no...
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Manager
We have regular calls with the vendor, and one of the senior people is always on the call, but I...
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Manager
There is always room for improvement, but Avantas touched base with us weekly about COVID-19. We...
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Manager
Smart Square talks to another system we have. But I am on the fence because a lot of my job includes...
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Manager
Avantas does avoid charging for every little thing. There have been times where there was a charge...
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Manager
Avantas has been very supportive of us during upgrades. We don't use the vendor's training during...
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Manager
Enhancement requests take way too long. Avantas takes well over a year to fulfill requests. Our...
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Manager
Avantas' product is good. They have made some end-user enhancements and have created a new user...
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Manager
We don't have a very big internal team to support the product. We can't focus on the software all of...
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Manager
When a vendor has turnover, some of the initiatives and fine details get lost. Things have become a...
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Director
There are certain aspects of the product that I would buy again. The product is wonderful. It has...
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Director
There are drawbacks to the open shifts, the dashboards, and the reporting. There was something I...
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Director
The vendor does upgrades that I am sure help in ways we don't know about. We appreciate our...
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Director
I would absolutely recommend the product. Once we figured out the open-shift module, the product...
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Manager
Avantas keeps their promises to the best of their ability. They are very careful to say yes. They...
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Manager
The product is doing well, but it could be better with upgrades.
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Manager
As the vendor makes changes in the system, the changes often interfere with things that are already...
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Manager
I would give Avantas high marks for their training. They brought us on-site. They gave us several...
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Manager
There are different levels of end users. The product is great for the users who actually sign up and...
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Manager
We need the product to do more. It was created for nursing, and we are looking for it to do more...
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Manager
I am pleased with our support. We have a good personal relationship with the vendor’s folks. They...
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Manager
We have the product integrated with other software systems that we use. The product is good, and I...
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Manager
Avantas offered different levels of training. They offer initial training, but they also offer...
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Manager
Avantas does well with their product. But in this day and age, an app would be more beneficial for...
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Manager
We have the product integrated with our HR system. And we are increasing integration with our EMR....
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Manager
Avantas has been really accessible in terms of Smart Square support during COVID-19. They have met...
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