Smart Square
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Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

Smart Square's reporting system is not nice. It is very complicated. If we create a report, we...

Mar 2023
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Analyst/Coordinator

Service and Support

Avantas is good about support. I had to call their support team after hours recently, and they...

Mar 2023
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Analyst/Coordinator

Sales and Contracting

Avantas charges per unit. A lot of customers start kind of small, but once they realize what options...

Mar 2023
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Analyst/Coordinator

Service and Support

I haven’t had much experience with the vendor being proactive because our issues are usually in the...

Mar 2023
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Analyst/Coordinator

Service and Support

The support people from Avantas have given us varying degrees of quality. We have had several...

Mar 2023
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Analyst/Coordinator

Relationship

Avantas doesn’t always keep their promises. We have run into some roadblocks. We wanted to move...

Mar 2023
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Analyst/Coordinator

Future Outlook

Smart Square has been helpful and has made our organization more successful. We are expanding our...

Mar 2023
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Analyst/Coordinator

Implementation and Training

Avantas has a guide with tons of videos and tip sheets available that we can forward to staff...

Mar 2023
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Manager

Functionality and Upgrades

The self-scheduling group setup is a nightmare. Not all of our groups rotate. I have to manually...

Feb 2023
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Manager

Lessons Learned

Our clinical areas love Smart Square. The ancillary departments don't love it as much. The open...

Feb 2023
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Manager

Functionality and Upgrades

Smart Square is great. It is what we have wanted since the beginning.

Feb 2023
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VP/Other Executive

Service and Support

Avantas has some really great people who are very creative, and I would like to see more of how the...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

One benefit of Smart Square is that it aligns our volume with a staffing model to create a...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

It would be helpful to be able to fully optimize a system across multiple different department types...

Feb 2023
||
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Manager

Other Observations & Comments

For particular groups within our hospital, Smart Square meets needs wonderfully, but then there are...

Feb 2023
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Manager

Technology

Avantas delivers new technology with their enhancements, so they do a really good job at that. They...

Feb 2023
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Manager

Relationship

We have a regularly scheduled meeting with Avantas, so we talk with them all the time. They are fabulous....

Feb 2023
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Manager

Functionality and Upgrades

There are some expectations that Avantas is not meeting for us. For example, the advanced analytics...

Feb 2023
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Manager

Other Observations & Comments

The vendor has been making improvements. They have just been a long time coming and are definitely...

Feb 2023
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Manager

Lessons Learned

If a customer is looking for a digital platform for basic scheduling, Smart Square is a quality...

Feb 2023
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Manager

Future Outlook

Avantas is looking to make their product better. They are putting in some resources, they have...

Feb 2023
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Manager

Implementation and Training

We recently had a new staff member attend one of Avantas’ training sessions, but the training they...

Feb 2023
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Director

Other Observations & Comments

We rely heavily on Smart Square, and while it is not perfect by any means, Avantas recognizes that,...

Feb 2023
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Director

Functionality and Upgrades

We have not moved to the newest version of Smart Square for a variety of reasons. One reason is that...

Feb 2023
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Director

Service and Support

We have a large number of open tickets with Avantas that have been submitted, and those tickets...

Feb 2023
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Director

Relationship

The Avantas team that we work with is very receptive. We have worked with this group and have built...

Feb 2023
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Manager

Relationship

We have a good relationship with Avantas and meet with them on a regular basis. Our Avantas support...

Feb 2023
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Manager

Functionality and Upgrades

Overall, our experience with Smart Square is good. Occasionally, there are glitches, but that is to...

Feb 2023
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Manager

Implementation and Training

When we expanded our organization and brought new facilities onto Smart Square, Avantas was really...

Feb 2023
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Analyst/Coordinator

Functionality and Upgrades

I would not buy Smart Square again because the application is extremely temperamental. It is not...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

If Avantas reduced the frequency of their monthly releases, they would have a more stable product...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Smart Square is very easy for some users to use and extremely difficult for others. It is all...

Jan 2023
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Analyst/Coordinator

Relationship

The system has gone offline due to server issues Avantas has experienced on their end. When that...

Jan 2023
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Analyst/Coordinator

Other Observations & Comments

Our client representatives are extremely helpful, responsive, and reachable. We were extremely...

Jan 2023
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Analyst/Coordinator

Lessons Learned

My recommendation of Smart Square depends greatly upon what a client’s install scope would be. The...

Jan 2023
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Director

Functionality and Upgrades

Smart Square is doing really well. I love the product, and we like the data analytics piece. We...

Nov 2022
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Director

Technology

We do some optimization upgrades with Avantas, and parts of the optimization have gone well, but...

Nov 2022
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Director

Other Observations & Comments

There are a few things that we have asked for that aren't available in Smart Square yet, but the...

Nov 2022
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Director

Service and Support

Avantas’ workforce optimization advisors are wonderful, and the vendor truly does have the ability...

Nov 2022
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Manager

Functionality and Upgrades

Ultimately, our administrators who used the system daily had to be the ones to put in tickets to let...

Nov 2022
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Manager

Functionality and Upgrades

We built most of our Smart Square units under an old configuration. The solution has been quite...

Nov 2022
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Manager

Functionality and Upgrades

Smart Square has everything that other scheduling systems have, and it isn't bad for end users who...

Nov 2022
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Director

Service and Support

One of the major strengths of Avantas is the customer service of their organization overall. If we...

Nov 2022
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Director

Functionality and Upgrades

Avantas is continuing to do upgrades. They continue to make Smart Square a more web-based and...

Nov 2022
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Director

Functionality and Upgrades

There are still opportunities for Avantas to make improvements to Smart Square within certain...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Avantas rolled out some new UI things, and there were mixed reviews about that partly because the UI...

Oct 2022
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Analyst/Coordinator

Relationship

I have regular meetings with Avantas, and the vendor is more of a partner. We have core team calls,...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Because of my role, I mostly hear the bad things about Smart Square. However, the system is better...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Having more opportunities to recruit shift admins at hospitals to do some of Avantas’ testing for...

Oct 2022
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Manager

Service and Support

Avantas communicates about updates and upgrades. Some of the upgrades have had a couple of glitches...

Oct 2022
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Manager

Functionality and Upgrades

A lot of Smart Square's reports export out to Excel and CSV files, and the data has to be mined so...

Oct 2022
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Manager

Interfacing and Integration

Smart Square is integrated with our system well. The product allows us to utilize the tool so we can...

Oct 2022
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Manager

Future Outlook

The tool was very effective and helped us with our response to the COVID-19 pandemic. Even on the...

Oct 2022
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Manager

Functionality and Upgrades

I am happy with Avantas. They do lots of things well. The software works for what we need it to do....

Oct 2022
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Manager

Relationship

I feel that some things may be starting to fall through the cracks when it comes to our relationship...

Oct 2022
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Manager

Relationship

Avantas works well with us. We always have an open line of communication. A positive thing is that...

Oct 2022
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Manager

Functionality and Upgrades

The biggest pain point right now for frontline staff and end users is that Avantas is rolling out a...

Oct 2022
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Manager

Service and Support

When Avantas started talking about their new rollouts, we had phone calls with the vendor along with...

Oct 2022
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Director

Relationship

We use Smart Square for workforce analytics, so we know where to focus. Avantas has helped us with...

Oct 2022
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Director

Relationship

I have dealt with my representative for a very long time. When I call that person, I don’t have any...

Oct 2022
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Director

Service and Support

In terms of support, sometimes it is difficult to get people on the phone. There is a lot of email...

Oct 2022
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Director

Functionality and Upgrades

I am not tech savvy, but Smart Square is easy for me to use. Avantas has always delivered. I don't...

Oct 2022
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Director

Implementation and Training

The vendor tries to be proactive and follow the changes in the medical field. Avantas actually does...

Oct 2022
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Director

Functionality and Upgrades

Smart Square works really well in terms of the things that we deal with every day. But there is...

Oct 2022
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Manager

Functionality and Upgrades

Avantas is glacially slow with changes. They are not familiar enough with their own software and how...

Oct 2022
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Manager

Implementation and Training

Avantas is pretty good at producing training materials. They have free online training sessions, so...

Oct 2022
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Manager

Functionality and Upgrades

Smart Square lacks modern APIs and does not allow for direct data access. There is no room for any...

Oct 2022
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Manager

Lessons Learned

I would recommend Smart Square to certain small organizations. Smart Square is a nice product for...

Oct 2022
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Manager

Service and Support

Avantas’ frontline support is very good, but issues that are beyond their scope take an...

Oct 2022
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Manager

Future Outlook

Avantas has consistently been unable to deliver the reports and metrics that are necessary to...

Oct 2022
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Manager

ROI / Cost

I like Smart Square a lot. It is very easy for our typical staff members to use. The updated version...

Oct 2022
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Manager

Interfacing and Integration

We have been trying to get Smart Square to work with our HR software, and the systems are still not...

Oct 2022
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Manager

Service and Support

I do not like the way Avantas does their ticketing system. We send a request for support through...

Oct 2022
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Manager

Functionality and Upgrades

Avantas keeps their promises most of the time, but they are going through a modernization program,...

Oct 2022
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Manager

Functionality and Upgrades

Avantas tries, but whenever we get updates, there are always problems and bugs to be fixed; things...

Oct 2022
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Manager

Functionality and Upgrades

Smart Square doesn’t have everything we need, but Avantas is working on things. They are putting in...

Oct 2022
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Manager

Functionality and Upgrades

When the system is slow, Avantas can’t work proactively, so we don’t know whether the issues are on...

Oct 2022
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Manager

Relationship

Avantas keeps their promises. For example, if we ask them to create a certain report, they do...

Oct 2022
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Manager

ROI / Cost

Avantas does charge us for some things, but when we ask for little things, there is a lot that they...

Oct 2022
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Manager

Functionality and Upgrades

Sometimes when the vendor pushes out a new enhancement, things go wrong the next day, and then we...

Oct 2022
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Manager

Functionality and Upgrades

I like Smart Square because it is pretty easy to use. It is very easy to view the schedules, edit...

Sep 2022
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Director

Service and Support

I am pretty much in touch with Avantas every day. We have many facilities now on the system, whereas...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest issues that we have with the system's functionality is with its open-shift...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

Smart Square doesn't communicate well with our HR system or our time-and-attendance system. Part of...

Aug 2022
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Analyst/Coordinator

Relationship

The direction that the vendor is heading in and a lot of the changes that they are making are very...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

One thing that Avantas needs to consider is that we don't just have to schedule things for inpatient...

Aug 2022
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Analyst/Coordinator

Relationship

We have a very good relationship with Avantas. They help us work on issues, and they try to improve...

Aug 2022
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Analyst/Coordinator

Relationship

Avantas has kept the majority of their promises. I understand that they have to develop a system for...

Aug 2022
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Analyst/Coordinator

Service and Support

Avantas changes our support person frequently. We feel like as soon as we get someone up to speed...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

When the different feeds that we use to connect to the system fail, we usually have to notify the...

Aug 2022
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Analyst/Coordinator

Technology

There haven't been any major changes or improvements to the system in the time that we have worked...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor doesn't do versions of Smart Square, so whenever something new is pushed out for the...

Aug 2022
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Analyst/Coordinator

ROI / Cost

The vendor's charges depend on what we are asking them to do. There have been certain COVID-19...

Aug 2022
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Analyst/Coordinator

Future Outlook

Avantas is revamping the product, and they have some really great plans for new features. If they...

Aug 2022
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Manager

Implementation and Training

Some of Avantas’ education resources are not very clear to the staff using the product. The...

Aug 2022
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Manager

Functionality and Upgrades

Smart Square is easy to read. The schedulers are able to have the entire hospital up on one screen,...

Aug 2022
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Manager

Lessons Learned

I would tell a peer about Smart Square’s ease of use from a staffing office perspective and about...

Aug 2022
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Manager

Functionality and Upgrades

The upgrades bring everybody in our system across multiple hospitals to the most up-to-date version....

Aug 2022
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Manager

Relationship

There was a bug in an update that duplicated different data such as worked hours, scheduled hours,...

Aug 2022
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Manager

Technology

People can use the system on their phones or their computers. Most associates in the building use it...

Aug 2022
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Manager

Relationship

Avantas didn’t just walk away once we were up and going. I still have frequent meetings with them....

Aug 2022
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Manager

Functionality and Upgrades

Smart Square has helped us to better align our staffing and to see what each unit or area actually...

Aug 2022
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Director

Relationship

Smart Square hasn’t turned out as the vendor promised when they sold it to us, and we have run into...

Aug 2022
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Director

Implementation and Training

Avantas' ongoing training has started to go downhill, especially after COVID-19. The vendor used to...

Aug 2022
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Director

Implementation and Training

The upgrades are difficult because we have to do them when Avantas says to. We were in the middle of...

Aug 2022
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Director

Functionality and Upgrades

Smart Square is not very flexible, and that makes the system difficult to work with. For example,...

Aug 2022
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Director

Other Observations & Comments

An area of opportunity for Avantas would be managing expectations when it comes to what they can do....

Jul 2022
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Director

Implementation and Training

Avantas was great during the implementation. They really helped us get through by bringing in their...

Jul 2022
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Director

Other Observations & Comments

There have been a few delays with support tickets, but Avantas eventually gets back to us. I know...

Jul 2022
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Director

Future Outlook

As we continue to grow with the vendor, they are starting to bring in some of the things that we...

Jul 2022
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Director

Relationship

Avantas is a great vendor to partner with. Some of their strengths are that they are very much...

Jul 2022
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Director

Service and Support

We don't get executive involvement from the vendor, but we don't really need it. We have a fairly...

May 2022
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Director

Functionality and Upgrades

We have already done assessments on the system to see the time savings. I am extremely satisfied...

May 2022
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Director

Future Outlook

I think my satisfaction will be down a little in a year not necessarily on the fault of the vendor...

May 2022
||
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Director

ROI / Cost

I think the vendor avoids charging for every little thing, but their pricing is a little tough....

May 2022
||
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Director

Implementation and Training

The vendor does a fantastic job with training. The vendor backs up the trucks and unloads the...

May 2022
||
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Director

Functionality and Upgrades

There are limitations in what customers can do with the analytics of the system and do within the...

May 2022
||
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Director

Interfacing and Integration

We integrated this application with our time and attendance application. That integration worked...

May 2022
||
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Director

Functionality and Upgrades

The biggest gap in terms of our organization's immediate needs is the analytical capability to track...

May 2022
||
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Director

Service and Support

The vendor does a nice job delivering new technology, and we have an incredibly responsive support...

May 2022
||
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Manager

Future Outlook

Smart Square was built for inpatient nursing, and it isn't equipped for everything that we want it...

May 2022
||
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Manager

Implementation and Training

There is a lack of communication on Avantas' part in the implementation process, but the vendor does...

May 2022
||
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Manager

Functionality and Upgrades

Smart Square is working as advertised, and the system does fairly well. My nursing coworkers may say...

May 2022
||
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Manager

Functionality and Upgrades

A lot of our end users are not very savvy with Smart Square. The system does not have a mobile...

May 2022
||
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Manager

Service and Support

Avantas is proactive and does a good job with support. I can get in contact with the vendor even...

May 2022
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Manager

Lessons Learned

My recommendation of Smart Square would depend on what a client needs the system for. If the use...

May 2022
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Director

Relationship

The vendor goes out of their way to find out what the customer wants and needs. Avantas has a new...

May 2022
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Director

ROI / Cost

I wouldn't buy the solution again. It requires an interface with our scheduling system, and that has...

Apr 2022
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Director

Relationship

The vendor hasn't really kept their promises. They may not have known what they were promising in...

Apr 2022
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Director

Relationship

I am not sure that Avantas was ready for the big leagues. We are a complex medical center, and we...

Apr 2022
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Director

Functionality and Upgrades

The system has some reports that help us track our gaps and fill our rates. That is helpful.

Apr 2022
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Director

Other Observations & Comments

I think that the vendor has done everything that they can do for us. I don't expect anything to get...

Apr 2022
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