Smart Square
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Culture, Value
The vendor is changing the charging process. They are going to start charging by the user instead of...
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Relationship
Avantas keeps their promises as much as they can with development. If we need a script to be run...
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Culture, Relationship, Product
We have been working with Avantas to get certain integration files loaded into Smart Square....
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Operations
The vendor always has training. They do video calls, and they also send things out for us to send to...
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Relationship
What I appreciate about Avantas is that they know what I need before I even know what I need. Based...
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Loyalty, Product
The biggest strength for us is the transparency that Avantas offers for our leaders and staff. Our...
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Product
There are a lot of reports that we use in Smart Square. We call the system the gold standard, and we...
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Relationship
Avantas is pretty responsive. They have fixed all of the things that I have asked them to fix recently....
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Product
While we were going through our last build process with Avantas, the vendor said a few things that...
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Loyalty, Value
Avantas’ open shift incentive program allows people to pick up additional shifts for extra money,...
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Value
With Smart Square, we have been able to decrease our contracted labor and increase the earning...
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Relationship
Avantas’ ancillary team that we worked with was less than optimal. They weren't necessarily bad, but...
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Operations
A lot of Avantas’ training is prerecorded videos. There was a one-and-done on-site training session,...
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Relationship
Avantas has been a great partner. They have been very responsive, and the first build team was...
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Relationship
The vendor has been great to work with. We have a great project manager who does a great job with...
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Loyalty, Relationship, Operations
We wish we could have the ability to schedule needs based on secondary skills, but I believe Avantas...
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Relationship
We meet with the vendor regularly to discuss any outstanding requests or anything that we have asked...
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Relationship
The vendor is in constant contact with us. It is not very often we have recurring meetings with...
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Relationship, Product
Avantas is always updating the product and making sure there are key stakeholders included in that...
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Loyalty, Value
Smart Square doesn’t work well with our timekeeping and payroll systems. In order to have Smart...
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Product
The scheduling side of Smart Square is a little time consuming because we can’t click and drag or...
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Relationship, Operations
Avantas communicates extremely well. They provide support if training is needed for any upgrades,...
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Relationship, Product, Value
With Smart Square, we have been able to effectively smooth out our human resources to provide...
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Culture, Loyalty, Product
Avantas is going through some optimizations right now. They have a two-year plan, and we are very...
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Relationship
Over the years that we have worked with Avantas, there has only been one thing that we have asked...
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Loyalty, Relationship
Last year, we were highly satisfied with Avantas' support. Having different liaisons contributed to...
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Relationship
Avantas does an exceptional job of supporting us and really listening to us. The vendor is always...
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Product
Smart Square's reporting system is not nice. It is very complicated. If we create a report, we...
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Relationship
Avantas is good about support. I had to call their support team after hours recently, and they...
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Culture, Value
Avantas charges per unit. A lot of customers start kind of small, but once they realize what options...
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Relationship
I haven’t had much experience with the vendor being proactive because our issues are usually in the...
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Relationship
The support people from Avantas have given us varying degrees of quality. We have had several...
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Loyalty
Avantas doesn’t always keep their promises. We have run into some roadblocks. We wanted to move...
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Loyalty
Smart Square has been helpful and has made our organization more successful. We are expanding our...
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Operations
Avantas has a guide with tons of videos and tip sheets available that we can forward to staff...
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Operations, Product, Value
The self-scheduling group setup is a nightmare. Not all of our groups rotate. I have to manually...
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Product
Our clinical areas love Smart Square. The ancillary departments don't love it as much. The open...
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Product
Smart Square is great. It is what we have wanted since the beginning.
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Relationship
Avantas has some really great people who are very creative, and I would like to see more of how the...
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Product, Value
One benefit of Smart Square is that it aligns our volume with a staffing model to create a...
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Product
It would be helpful to be able to fully optimize a system across multiple different department types...
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Product
For particular groups within our hospital, Smart Square meets needs wonderfully, but then there are...
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Culture, Relationship, Value
Avantas delivers new technology with their enhancements, so they do a really good job at that. They...
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Relationship
We have a regularly scheduled meeting with Avantas, so we talk with them all the time. They are fabulous....
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Culture
There are some expectations that Avantas is not meeting for us. For example, the advanced analytics...
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Product
The vendor has been making improvements. They have just been a long time coming and are definitely...
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Product
If a customer is looking for a digital platform for basic scheduling, Smart Square is a quality...
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Loyalty, Relationship
Avantas is looking to make their product better. They are putting in some resources, they have...
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Operations
We recently had a new staff member attend one of Avantas’ training sessions, but the training they...
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Relationship
We rely heavily on Smart Square, and while it is not perfect by any means, Avantas recognizes that,...
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Loyalty, Product
We have not moved to the newest version of Smart Square for a variety of reasons. One reason is that...
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Relationship
We have a large number of open tickets with Avantas that have been submitted, and those tickets...
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Relationship
The Avantas team that we work with is very receptive. We have worked with this group and have built...
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Relationship
We have a good relationship with Avantas and meet with them on a regular basis. Our Avantas support...
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Product
Overall, our experience with Smart Square is good. Occasionally, there are glitches, but that is to...
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Operations
When we expanded our organization and brought new facilities onto Smart Square, Avantas was really...
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Loyalty
I would not buy Smart Square again because the application is extremely temperamental. It is not...
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Relationship, Product
If Avantas reduced the frequency of their monthly releases, they would have a more stable product...
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Product
Smart Square is very easy for some users to use and extremely difficult for others. It is all...
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Relationship
The system has gone offline due to server issues Avantas has experienced on their end. When that...
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Relationship
Our client representatives are extremely helpful, responsive, and reachable. We were extremely...
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Product
Smart Square is doing really well. I love the product, and we like the data analytics piece. We...
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Loyalty, Operations, Product
We do some optimization upgrades with Avantas, and parts of the optimization have gone well, but...
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Product
There are a few things that we have asked for that aren't available in Smart Square yet, but the...
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Relationship, Product
Avantas’ workforce optimization advisors are wonderful, and the vendor truly does have the ability...
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Operations
Ultimately, our administrators who used the system daily had to be the ones to put in tickets to let...
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Culture, Relationship, Operations, Product
We built most of our Smart Square units under an old configuration. The solution has been quite...
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Product, Value
Smart Square has everything that other scheduling systems have, and it isn't bad for end users who...
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Relationship
One of the major strengths of Avantas is the customer service of their organization overall. If we...
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Product
Avantas is continuing to do upgrades. They continue to make Smart Square a more web-based and...
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Product
There are still opportunities for Avantas to make improvements to Smart Square within certain...
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Operations, Product
Avantas rolled out some new UI things, and there were mixed reviews about that partly because the UI...
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Relationship
I have regular meetings with Avantas, and the vendor is more of a partner. We have core team calls,...
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Product
Because of my role, I mostly hear the bad things about Smart Square. However, the system is better...
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Operations, Product
Having more opportunities to recruit shift admins at hospitals to do some of Avantas’ testing for...
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Relationship, Operations, Product
Avantas communicates about updates and upgrades. Some of the upgrades have had a couple of glitches...
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Product
A lot of Smart Square's reports export out to Excel and CSV files, and the data has to be mined so...
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Product
Smart Square is integrated with our system well. The product allows us to utilize the tool so we can...
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Loyalty
The tool was very effective and helped us with our response to the COVID-19 pandemic. Even on the...
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Product
I am happy with Avantas. They do lots of things well. The software works for what we need it to do....
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Culture, Relationship
I feel that some things may be starting to fall through the cracks when it comes to our relationship...
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Culture, Relationship
Avantas works well with us. We always have an open line of communication. A positive thing is that...
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Loyalty, Relationship, Product
The biggest pain point right now for frontline staff and end users is that Avantas is rolling out a...
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Culture
When Avantas started talking about their new rollouts, we had phone calls with the vendor along with...
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Relationship, Product
We use Smart Square for workforce analytics, so we know where to focus. Avantas has helped us with...
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Relationship
I have dealt with my representative for a very long time. When I call that person, I don’t have any...
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Relationship
In terms of support, sometimes it is difficult to get people on the phone. There is a lot of email...
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Loyalty, Relationship, Operations
I am not tech savvy, but Smart Square is easy for me to use. Avantas has always delivered. I don't...
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Operations
The vendor tries to be proactive and follow the changes in the medical field. Avantas actually does...
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Product
Smart Square works really well in terms of the things that we deal with every day. But there is...
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Relationship, Product
Avantas is glacially slow with changes. They are not familiar enough with their own software and how...
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Operations
Avantas is pretty good at producing training materials. They have free online training sessions, so...
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Product
Smart Square lacks modern APIs and does not allow for direct data access. There is no room for any...
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Product
I would recommend Smart Square to certain small organizations. Smart Square is a nice product for...
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Relationship
Avantas’ frontline support is very good, but issues that are beyond their scope take an...
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Loyalty
Avantas has consistently been unable to deliver the reports and metrics that are necessary to...
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Product
I like Smart Square a lot. It is very easy for our typical staff members to use. The updated version...
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Loyalty, Product
We have been trying to get Smart Square to work with our HR software, and the systems are still not...
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Relationship
I do not like the way Avantas does their ticketing system. We send a request for support through...
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Relationship, Product
Avantas keeps their promises most of the time, but they are going through a modernization program,...
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Relationship, Operations, Product
Avantas tries, but whenever we get updates, there are always problems and bugs to be fixed; things...
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Loyalty, Relationship, Product
Smart Square doesn’t have everything we need, but Avantas is working on things. They are putting in...
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Relationship
When the system is slow, Avantas can’t work proactively, so we don’t know whether the issues are on...
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Relationship
Avantas keeps their promises. For example, if we ask them to create a certain report, they do...
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Value
Avantas does charge us for some things, but when we ask for little things, there is a lot that they...
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Product
Sometimes when the vendor pushes out a new enhancement, things go wrong the next day, and then we...
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