Smart Square Comments

 

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User Commentary

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Manager

Functionality and Upgrades

In response to the pandemic, Avantas didn't have good ways to readjust staffing quickly. The biggest...

Jan 2021
 Helpful

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Manager

Future Outlook

The product was recently switched to a new user interface, so it is better for the end user, but the...

Jan 2021
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Manager

Relationship

We have had folks from the vendor who have been screening for new technology and alternatives for...

Jan 2021
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Manager

Other Observations & Comments

The product is in the running to be part of our long-term plans, but it is hard to say whether I...

Jan 2021
 Helpful

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Director

Service and Support

Avantas does customer service exceedingly well. Whenever there is downtime, the service is...

Jan 2021
 Helpful

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Director

Functionality and Upgrades

The workload indicator updates every 4 hours, but there is a 30–45 minute lag with the update, so we...

Jan 2021
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Director

Functionality and Upgrades

We have had really good luck with the technology. There are some optimizations that Avantas is...

Jan 2021
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Manager

Relationship

The vendor keeps their promises, and they are very good to work with. We have a very good...

Oct 2020
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Manager

ROI / Cost (care and feeding)

In the past, we did feel like the vendor nickel-and-dimed us. We said something, and now the vendor...

Oct 2020
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Manager

Implementation and Training

The vendor's training is excellent. When there is an enhancement, the vendor calls us to go over...

Oct 2020
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Manager

Functionality and Upgrades

I am very satisfied with the product. I love it. The system is easy to use, but we have gotten some...

Oct 2020
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Manager

Other Observations & Comments

There are some things that we would like to have in the system that are just sitting on the...

Oct 2020
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Manager

Service and Support

The vendor's support is very good. I am happy with the vendor. The only proactive calls we get from...

Oct 2020
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Manager

Other Observations & Comments

The software has come a long way since we first purchased it. The system is huge, and there is a lot...

Oct 2020
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Manager

Service and Support

We are implementing the system at more locations. We are just doing ancillary units right now, but...

Oct 2020
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Director

Functionality and Upgrades

Avantas is good in terms of their implementation services. Overall, Avantas is actually very good....

Oct 2020
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Director

Functionality and Upgrades

In terms of the product working as it was promoted, there are times that we have had some surprises...

Oct 2020
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Director

Interfacing and Integration

The system is really easy for end users. The vendor is supporting our integration goal. We have some...

Oct 2020
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Director

Service and Support

In terms of the vendor's support, getting things fixed sometimes takes extra time. We just had an...

Oct 2020
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Director

Relationship

When it comes to proactive services, Avantas does try to meet with clients regularly to discuss...

Oct 2020
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Director

Future Outlook

We are still trying to determine whether this product is part of our long-term plans. I don't have...

Oct 2020
 Helpful

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Director

ROI / Cost (care and feeding)

Our contract says we will be charged an implementation fee for new units even though we build the...

Oct 2020
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Director

Service and Support

The vendor tried to support us through COVID-19. They tried to have meetings with us, but we didn't...

Oct 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Smart Square is so much more expensive than another product we have. In order to save some money, we...

Sep 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Avantas does regular upgrades, and they are pretty good about communicating to us what is being...

Sep 2020
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Analyst/Coordinator

Implementation and Training

Avantas has in-person trainings, and their trainings are pretty much available to anyone that wants...

Sep 2020
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Analyst/Coordinator

Service and Support

We have run into a few speed bumps with Avantas with things that we have requested not necessarily...

Sep 2020
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Analyst/Coordinator

Service and Support

There is definitely room for improvement with the support, but for the most part, whenever I send an...

Sep 2020
 Helpful

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Analyst/Coordinator

Service and Support

We have asked for specific things from Avantas, and they just haven't been able to deliver. They put...

Sep 2020
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Manager

Relationship

The customer engagement and support is phenomenal because of the vendor's proactive approach to...

Aug 2020
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Manager

Functionality and Upgrades

Smart Square is less effective in our surgical services modules where we have varying start and end...

Aug 2020
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Manager

Technology

Avantas does a tremendous job, but the model is geared toward an inpatient model and uses more...

Aug 2020
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Director

Other Observations & Comments

We used a different scheduling system prior to going to Smart Square. While we were going through...

Aug 2020
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Director

Functionality and Upgrades

One thing that is a little challenging is that in the hospital, they have a morning, afternoon, and...

Aug 2020
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Director

Functionality and Upgrades

The one area where Avantas needs to improve is when we may have one staff member. We do have some...

Aug 2020
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Director

Functionality and Upgrades

The efficiency gains have been part of the software and part of the staffing structure that we put...

Aug 2020
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Director

Relationship

Avantas was great and partnered with us right out of the gate. They asked what three main buckets of...

Aug 2020
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Director

Functionality and Upgrades

With the volume drivers that would spit out whether we were positive or negative with our staffing...

Aug 2020
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Director

Functionality and Upgrades

There is functionality within Smart Square that we have used and can use relative to availability to...

Aug 2020
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Director

Service and Support

There are some analytics and reports that Avantas has built as we are trying to match our labor to...

Aug 2020
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Director

Relationship

Outside of having the regular cadence of meetings with Avantas and with our system admins for Smart...

Aug 2020
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Director

Functionality and Upgrades

Hospitals are fairly standard in terms of how they staff with nursing ratios. Nursing ratios may...

Aug 2020
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Manager

Functionality and Upgrades

Our entire organization uses Smart Square with the exception of one small pocket of employees. We...

Aug 2020
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Manager

Relationship

The vendor is constantly coming up with new enhancements. Usually, the vendor reaches out to their...

Aug 2020
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Manager

Functionality and Upgrades

I like that we have the ability to pull any type of report that we need. A lot of times, we look to...

Aug 2020
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Manager

Functionality and Upgrades

The hardest thing for us is that the vendor has clients from all over, so other organizations aren’t...

Aug 2020
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Manager

Service and Support

During the COVID-19 crisis, the vendor reached out and supported us until we had some issues recently....

Aug 2020
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Manager

Functionality and Upgrades

My recommendations would depend on the organization. If a scheduling and staffing office asked me...

Aug 2020
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Director

Service and Support

During the COVID-19 pandemic, Avantas is doing what they can. We have had ideas, but Avantas just...

Aug 2020
 Helpful

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Director

ROI / Cost (care and feeding)

When we chose the system, there were other vendors, but Avantas' system was more reasonable in...

Aug 2020
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Director

Functionality and Upgrades

The staff loves the system. Nothing is perfect, but the system has a whole lot more functionality...

Aug 2020
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Director

Service and Support

We have a designated representative. When we have issues or questions on how to do something, we can...

Aug 2020
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Director

Service and Support

The support people are great. They are super responsive to us. They drop everything when we have an...

Aug 2020
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Director

Service and Support

I honestly don't know how we would have managed the COVID-19 crisis without Smart Square. It has...

Aug 2020
 Helpful

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Director

Technology

Smart Square is the new technology that Avantas has delivered. They continue to deliver report...

Aug 2020
 Helpful

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Manager

Future Outlook

We actually had to build additional units to help support tracking and then build additional skills...

Aug 2020
 Helpful

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Manager

Functionality and Upgrades

From what I have heard from the nurses, there were some growing pains when we transitioned to Smart...

Aug 2020
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Manager

Functionality and Upgrades

Before we had Smart Square, the pharmacy department was never able to find the scheduling system....

Aug 2020
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Manager

Relationship

The relationship depends on the day. Even post-implementation, we have calls often with the vendor...

Aug 2020
 Helpful

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Manager

Service and Support

Avantas has their innovation and support team. Sometimes it is challenging to know which team to go...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Generally, Avantas avoids charging us for every little thing. Sometimes there are fees associated...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have a little hiccup in the surgical services arena, but that is not all on Avantas. Also, I...

Aug 2020
 Helpful

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Director

Service and Support

Avantas’ continued support has been huge. With any new system, obviously, a vendor comes in and gets...

Aug 2020
 Helpful

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Director

Implementation and Training

The education team has been fantastic. Besides the initial education, we have ongoing education...

Aug 2020
 Helpful

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Manager

Relationship

Our partnership with Avantas has been a positive experience. We have developed a close relationship,...

Aug 2020
 Helpful

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Manager

Other Observations & Comments

The vendor has been very responsive to COVID-19. One thing they did that we really appreciated was...

Aug 2020
 Helpful

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Manager

Technology

We have a couple of units that are so big that when we are opening up, the schedule can take a...

Aug 2020
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Manager

Technology

We are looking at possibly expanding the solution for use in our ED, pharmacy, lab, and other...

Aug 2020
 Helpful

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Manager

Interfacing and Integration

One thing I have asked for is a vendor conference. We are starting to build a more robust data...

Aug 2020
 Helpful

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Manager

Implementation and Training

I was terrified of the implementation. I thought we would be getting a lot of phone calls because...

Aug 2020
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Manager

Relationship

The vendor emails me every so often to tell me when some overriding is expiring or whether we have...

Aug 2020
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Manager

Other Observations & Comments

Some of our limitations are internal. There are times when the system tells us to do something, and...

Aug 2020
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Director

Implementation and Training

Avantas' account management is spectacular. Their preimplementation teams are great. They ask the...

Aug 2020
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Director

Relationship

The vendor is very responsive to our needs. They graciously accept all of our crazy ideas for...

Aug 2020
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Director

Functionality and Upgrades

It was surprising how easily the end users adopted the product. Going from a paper schedule to an...

Aug 2020
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VP/Other Executive

Relationship

Our goal was to expand Smart Square across our division. We wanted to improve the effectiveness of...

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The tool is user friendly. We are able to standardize the scheduling piece, and we are putting all...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Avantas was very instrumental during the COVID-19 crisis because we needed to create units that were...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Avantas has an opportunity with regard to how we tag units that are in our schedule because COVID-19...

Aug 2020
 Helpful

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Director

Functionality and Upgrades

We have been really impressed with the product. That has been hard for us to believe. The product...

Aug 2020
 Helpful

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Director

Service and Support

My only criticism of Avantas is that they are a bit slower to react to our needs because of their...

Aug 2020
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Analyst/Coordinator

Lessons Learned

Smart Square works great for us. I would tell people considering Smart Square that they need to have...

Jul 2020
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Analyst/Coordinator

Service and Support

We have regular meetings with Avantas. We email their support as needed for weird, little questions...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

I would like to see improvements with Smart Square. Within the administrator manual, the vendor...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Smart Square is a fairly mature product. There is always something that Avantas could do to enhance...

Jul 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

We had to set up additional units to staff for COVID-19, and Avantas helped us through that by...

Jul 2020
 Helpful

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Manager

Service and Support

Avantas is doing fairly well. They do a nice job staying in touch with us, staying abreast of what...

Jul 2020
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Manager

Functionality and Upgrades

The product is multifaceted. It has scheduling functionality and functionality to support daily...

Jul 2020
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Manager

Functionality and Upgrades

Avantas does a good job updating their product and pushing out enhancements, but I feel that a few...

Jul 2020
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Manager

Relationship

We have an account manager and a support person assigned directly to our account. Things have worked...

Jul 2020
 Helpful

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Manager

Service and Support

During the COVID-19 crisis, Avantas has been phenomenal in their support. We have had to be...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

The main reason we use Smart Square is for the open-shift incentive. This is based on demand and is...

Jun 2020
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Director

ROI / Cost (care and feeding)

Avantas makes us pay for some of the core functionality that I feel should already be included.

Jun 2020
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Manager

Relationship

Avantas is wonderful to work with. They are really approachable, friendly, and knowledgeable. If...

Jun 2020
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Manager

Functionality and Upgrades

My experience has been really positive. I have worked with the software in different positions. I...

Jun 2020
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Manager

Functionality and Upgrades

Once people know what they are doing, the system is fairly easy. In terms of training, we probably...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Avantas sends out enhancements every month, and those have been very beneficial. The releases are...

Jun 2020
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Manager

Implementation and Training

Avantas's training classes and content have been really great. Those have been very well organized....

Jun 2020
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Manager

Service and Support

During the COVID-19 crisis, the first thing Avantas did was reach out and ask about what we needed....

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The system is not only a scheduling tool but also a workforce tool. We can really get to know how...

Jun 2020
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Manager

Service and Support

With the COVID-19 crisis, the vendor held regular phone meetings to share what was going on and what...

Jun 2020
 Helpful

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Manager

Relationship

We have been with the vendor for years, and we continue to have calls with the support...

Jun 2020
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Manager

Functionality and Upgrades

We have enhancement ideas on the vendor’s improvement list, and the vendor gives us updates as to...

Jun 2020
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Manager

Functionality and Upgrades

The basic functionality of the system seems to work well, like the scheduling and the deployment of...

Jun 2020
 Helpful

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Manager

Service and Support

During the COVID-19 crisis, the vendor assigned someone to frequently have meetings with us. Those...

Jun 2020
 Helpful

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Manager

Lessons Learned

The vendor has certain types of dashboards, and there are some new types of dashboards that they are...

Jun 2020
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Manager

Technology

When the vendor has a new type of report or dashboard that they are offering, we sometimes say that...

Jun 2020
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Manager

ROI / Cost (care and feeding)

We have moved down the path of trying to avoid being nickel-and-dimed. We have negotiated contracts,...

Jun 2020
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Manager

Service and Support

I tend to not give the highest marks for anything because I always think things can be improved. The...

Jun 2020
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Manager

Technology

The vendor has really upped their game with delivering new technology. They are developing a lot of...

Jun 2020
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Manager

Relationship

We had a lot of executive involvement during the earlier parts of our engagement with the vendor. At...

Jun 2020
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Nurse

Functionality and Upgrades

I like the system. I like it a lot, as a matter of fact. I like that we can audit shifts and that we...

Jun 2020
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Nurse

Other Observations & Comments

Avantas does bring new technologies, but whether I like those technologies is another story. There...

Jun 2020
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Manager

Functionality and Upgrades

With Smart Square, nurse managers can get their own reports in seconds. The product is incredibly...

Jun 2020
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Manager

Relationship

There are some new things we are working on with Avantas. They certainly keep all of their promises....

Jun 2020
 Helpful

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Manager

Future Outlook

The product is certainly part of our long-term plans. We get phone calls all the time from other...

Jun 2020
 Helpful

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Manager

Sales and Contracting

Avantas doesn't avoid charging for every little thing, but we have had good, collaborative...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

Avantas actually gives us education tools that we can develop. They give us Word documents and...

Jun 2020
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Manager

Interfacing and Integration

With Avantas, the goals for our integration were certainly met. We had measures of success that were...

Jun 2020
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Manager

Service and Support

Avantas has a great approach to support. We send tickets to the support people, and we can go in and...

Jun 2020
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Manager

Relationship

The vendor executive involvement from Avantas is great. Our representative sends us emails. When we...

Jun 2020
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Manager

Service and Support

Avantas has been fabulous during the COVID-19 crisis. They hosted a 30-minute meeting to answer...

Jun 2020
 Helpful

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Manager

Service and Support

In some areas, I know more about how Avantas' system operates than Avantas does. There seems to be a...

Jun 2020
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Manager

Functionality and Upgrades

With the system, I like the ability to quickly apply cyclic schedules to a large group of staff...

Jun 2020
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Manager

Functionality and Upgrades

Smart Square has too many features that are poorly or incompletely executed and requires too much...

Jun 2020
 Helpful

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Manager

Service and Support

Throughout the COVID-19 crisis, Avantas organized a regular call where they got all of their clients...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

There a lot of bugs in the upgrades for Smart Square. It doesn't seem like Avantas does proper...

Jun 2020
 Helpful

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Manager

Future Outlook

Smart Square is not part of our long-term plans. We spend too much time trying to manage the...

Jun 2020
 Helpful

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Manager

Relationship

The problem with Avantas is that they don't make promises. Things go into a black hole. Avantas only...

Jun 2020
 Helpful

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Manager

Other Observations & Comments

Avantas has web-based training and classroom training. Some of the training is good, but other...

Jun 2020
 Helpful

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Manager

Functionality and Upgrades

The ease of use for the end users is poor because there are too many clicks and there is no...

Jun 2020
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Manager

Relationship

We have regular calls with the vendor, and one of the senior people is always on the call, but I...

Jun 2020
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Manager

Other Observations & Comments

There is always room for improvement, but Avantas touched base with us weekly about COVID-19. We...

May 2020
 Helpful

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Manager

Interfacing and Integration

Smart Square talks to another system we have. But I am on the fence because a lot of my job includes...

May 2020
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Manager

ROI / Cost (care and feeding)

Avantas does avoid charging for every little thing. There have been times where there was a charge...

May 2020
 Helpful

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Manager

Functionality and Upgrades

Avantas has been very supportive of us during upgrades. We don't use the vendor's training during...

May 2020
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Manager

Service and Support

Enhancement requests take way too long. Avantas takes well over a year to fulfill requests. Our...

May 2020
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Manager

Functionality and Upgrades

Avantas' product is good. They have made some end-user enhancements and have created a new user...

May 2020
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Manager

Service and Support

We don't have a very big internal team to support the product. We can't focus on the software all of...

May 2020
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Manager

Service and Support

When a vendor has turnover, some of the initiatives and fine details get lost. Things have become a...

May 2020
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Director

Functionality and Upgrades

There are certain aspects of the product that I would buy again. The product is wonderful. It has...

May 2020
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Director

Functionality and Upgrades

There are drawbacks to the open shifts, the dashboards, and the reporting. There was something I...

May 2020
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Director

Service and Support

The vendor does upgrades that I am sure help in ways we don't know about. We appreciate our...

May 2020
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Director

Lessons Learned

I would absolutely recommend the product. Once we figured out the open-shift module, the product...

May 2020
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Manager

Relationship

Avantas keeps their promises to the best of their ability. They are very careful to say yes. They...

May 2020
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Manager

Functionality and Upgrades

The product is doing well, but it could be better with upgrades.

May 2020
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Manager

Functionality and Upgrades

As the vendor makes changes in the system, the changes often interfere with things that are already...

May 2020
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Manager

Implementation and Training

I would give Avantas high marks for their training. They brought us on-site. They gave us several...

May 2020
 Helpful

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Manager

Other Observations & Comments

There are different levels of end users. The product is great for the users who actually sign up and...

May 2020
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Manager

Functionality and Upgrades

We need the product to do more. It was created for nursing, and we are looking for it to do more...

May 2020
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Manager

Relationship

I am pleased with our support. We have a good personal relationship with the vendor’s folks. They...

May 2020
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Manager

Interfacing and Integration

We have the product integrated with other software systems that we use. The product is good, and I...

May 2020
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Manager

Implementation and Training

Avantas offered different levels of training. They offer initial training, but they also offer...

May 2020
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Manager

Technology

Avantas does well with their product. But in this day and age, an app would be more beneficial for...

May 2020
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Manager

Interfacing and Integration

We have the product integrated with our HR system. And we are increasing integration with our EMR....

May 2020
 Helpful

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Manager

Service and Support

Avantas has been really accessible in terms of Smart Square support during COVID-19. They have met...

May 2020
 Helpful

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Analyst/Coordinator

Service and Support

Smart Square is a great scheduling system, but I do see more hiccups with Smart Square than I see...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The system is a bit expensive, so we have been looking for solutions that are similar but...

Apr 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has charged us or tried to charge us for things that I didn't feel we should have been...

Apr 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Whether I would recommend the system to others is situational. I don’t think the system is worth...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor didn't test some things before recently rolling out their user interface change. We had...

Apr 2020
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Analyst/Coordinator

Implementation and Training

Smart Square doesn’t charge for their training, but their training isn’t as developed as the...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

We have been trying to roll out Smart Square to a section of the hospital ever since we went live,...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor built Smart Square with inpatient care in mind, but ambulatory care works differently. So...

Apr 2020
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Manager

Service and Support

The vendor has been pretty awesome. They have been doing some weekly get-togethers for all of the...

Apr 2020
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Manager

Functionality and Upgrades

Smart Square doesn’t really have versions. Every month, the vendor comes out with fixes. We feel...

Apr 2020
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Manager

ROI / Cost (care and feeding)

I don’t think there are better choices out there. I wish there were an all-in-one solution. I don’t...

Apr 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t charge for every little thing yet. I see the signs ahead. For instance,...

Apr 2020
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Manager

Lessons Learned

The system works fine as long as organizations and administrators are willing to put in a lot of...

Apr 2020
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Manager

Interfacing and Integration

The system has done well supporting our integration goals. We have the system so that everything is...

Apr 2020
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Manager

Functionality and Upgrades

I like the way that Avantas does everything; they make things quite simple. I think everybody should...

Apr 2020
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Manager

Service and Support

The vendor is strong with their ongoing support. I have a representative who I call. I put in a...

Apr 2020
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Manager

Relationship

Avantas has good executive involvement. I don’t expect executives to be all that involved anyway, so...

Apr 2020
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Manager

Functionality and Upgrades

To me, the idea of tangible outcomes means getting my customers what they want and need to do their...

Apr 2020
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Manager

Functionality and Upgrades

I would tell others that the system is very user friendly. The vendor has great support too. But the...

Apr 2020
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Manager

ROI / Cost (care and feeding)

Prior to our contract, there were times when we felt nickel-and-dimed by the vendor.

Mar 2020
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Manager

Relationship

Overall, things have gone very well with Avantas. We have a great partnership with them. We work...

Mar 2020
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Manager

Relationship

Avantas regularly rolls out enhancements. They have a great process in which we all get on a call...

Mar 2020
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Manager

Implementation and Training

We have been communicating with Avantas because we need to educate users in a different way. The...

Mar 2020
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Manager

Functionality and Upgrades

Our end users find the system very easy to use and really intuitive. When we train our end users,...

Mar 2020
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Manager

Service and Support

Avantas has a support desk that we use all the time. We email the people, and they immediately...

Mar 2020
 Helpful

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Manager

Relationship

We speak to our account-support folks regularly. We are starting to work on some new projects with...

Mar 2020
 Helpful

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Manager

Relationship

I would tell others that Avantas is a great partner and that we work very well with them. After...

Mar 2020
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Manager

Service and Support

The implementation went really well. We had the benefit of the system being up, so there were some...

Mar 2020
 Helpful

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Manager

Implementation and Training

The education initially was really good. Avantas came out and did a lot of training sessions. But we...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

We finally have a way to look at staffing across the organization; that view was very siloed before....

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

There are discussions about centralizing our staffing plan. We are just trying to figure out the...

Mar 2020
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Manager

Relationship

I had the opportunity to go to an Avantas event, and it was really nice because I had some...

Mar 2020
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Manager

Implementation and Training

The only negative thing I would say about the implementation is that everything wasn’t quite as big...

Mar 2020
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Manager

Functionality and Upgrades

When it comes to the ease of use, there are some things that aren’t as intuitive as I would like...

Mar 2020
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Manager

Functionality and Upgrades

We haven’t figured out how to use PTO for employees that transfer departments. We find that the...

Mar 2020
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Manager

Service and Support

Avantas is very responsive. We have great coordination within our system when it comes to Avantas’...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

For the most part, Avantas is good at training. With the little dashboards, we could have more...

Mar 2020
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Manager

Technology

The product does what we want it to do. It is hard to know which issues are due to our lack of...

Mar 2020
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Manager

Relationship

Avantas drives and communicates outcomes pretty well. Avantas is very motivated to help us succeed....

Mar 2020
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Manager

Future Outlook

The product is very valuable. There is some frustration with the fact that the census feeds are not...

Mar 2020
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Manager

Other Observations & Comments

In terms of product functionality, we are still transitioning. We haven’t realized the full benefit...

Mar 2020
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