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KLAS Research Director - Tanya Egbert
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The ongoing support from Avantas is really good. The only problem I run into is when I want a...

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The system is fine. There are still a lot of things that could be improved. The standard end user...

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Avantas charges us for every little thing as far as units go, but they don’t charge us every time we...

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There are all kinds of tutorials we can watch, and Avantas has constant education. They do webinars,...

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For what we use Smart Square for, it is definitely very efficient and thorough. We don’t use all the...

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Avantas is definitely receptive to our enhancement requests, and they prioritize those requests....

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I have only had a few incidents over the last several years that I was not happy with, but for the...

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Analyst/Coordinator

Smart Square’s reporting system is a little complicated, but the vendor is very good at creating...

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We implemented the vendor's open-shift concept for scheduling. If there is a shift that needs to be...

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The vendor pats themselves on the back a lot, but they don't give us the tools we need, and my users...

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Avantas is good with training. They finally adapted to online training. Previously, the vendor...

Feb 2021
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The vendor executives came here once. When we complained about something, I was astonished that the...

Feb 2021
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Avantas doesn't keep all their promises. I can't do what I need to do, and I have asked the vendor...

Feb 2021
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We can do certain things with the system, but we wanted to do more. I am sure the vendor will charge...

Feb 2021
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Analyst/Coordinator

Avantas doesn't properly test the system. There are too many bugs. Every time there is an upgrade,...

Feb 2021
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Analyst/Coordinator

Documentation from the vendor can be a bit overwhelming; the vendor could trim down that...

Feb 2021
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Analyst/Coordinator

Avantas is trying to create new technology to meet our needs. They have a new user interface, but...

Feb 2021
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Analyst/Coordinator

Our support person is great, but a lot of times, we get a canned response. Our person is very...

Feb 2021
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Manager

The vendor's support model is great. Even though we weren’t implementing the system in a new area...

Jan 2021
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Manager

The system is built for the inpatient nursing world and central staffing office. There is a lot of...

Jan 2021
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Manager

We have multiple facilities, and during the COVID-19 crisis, we were able to come together and use...

Jan 2021
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Manager

The vendor brings all of their clients together regularly for new software releases and...

Jan 2021
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Manager

In response to the pandemic, Avantas didn't have good ways to readjust staffing quickly. The biggest...

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Manager

The product was recently switched to a new user interface, so it is better for the end user, but the...

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Manager

We have had folks from the vendor who have been screening for new technology and alternatives for...

Jan 2021
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Manager

The product is in the running to be part of our long-term plans, but it is hard to say whether I...

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Director

Avantas does customer service exceedingly well. Whenever there is downtime, the service is...

Jan 2021
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Director

The workload indicator updates every 4 hours, but there is a 30–45 minute lag with the update, so we...

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Director

We have had really good luck with the technology. There are some optimizations that Avantas is...

Jan 2021
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Manager

The vendor keeps their promises, and they are very good to work with. We have a very good...

Oct 2020
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Manager

In the past, we did feel like the vendor nickel-and-dimed us. We said something, and now the vendor...

Oct 2020
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Manager

The vendor's training is excellent. When there is an enhancement, the vendor calls us to go over...

Oct 2020
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Manager

I am very satisfied with the product. I love it. The system is easy to use, but we have gotten some...

Oct 2020
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Manager

There are some things that we would like to have in the system that are just sitting on the...

Oct 2020
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Manager

The vendor's support is very good. I am happy with the vendor. The only proactive calls we get from...

Oct 2020
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Manager

The software has come a long way since we first purchased it. The system is huge, and there is a lot...

Oct 2020
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Manager

We are implementing the system at more locations. We are just doing ancillary units right now, but...

Oct 2020
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Director

Avantas is good in terms of their implementation services. Overall, Avantas is actually very good....

Oct 2020
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Director

In terms of the product working as it was promoted, there are times that we have had some surprises...

Oct 2020
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Director

The system is really easy for end users. The vendor is supporting our integration goal. We have some...

Oct 2020
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Director

In terms of the vendor's support, getting things fixed sometimes takes extra time. We just had an...

Oct 2020
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Director

When it comes to proactive services, Avantas does try to meet with clients regularly to discuss...

Oct 2020
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Director

We are still trying to determine whether this product is part of our long-term plans. I don't have...

Oct 2020
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Director

Our contract says we will be charged an implementation fee for new units even though we build the...

Oct 2020
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Director

The vendor tried to support us through COVID-19. They tried to have meetings with us, but we didn't...

Oct 2020
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Analyst/Coordinator

Smart Square is so much more expensive than another product we have. In order to save some money, we...

Sep 2020
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Analyst/Coordinator

Avantas does regular upgrades, and they are pretty good about communicating to us what is being...

Sep 2020
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Analyst/Coordinator

Avantas has in-person trainings, and their trainings are pretty much available to anyone that wants...

Sep 2020
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Analyst/Coordinator

We have run into a few speed bumps with Avantas with things that we have requested not necessarily...

Sep 2020
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Analyst/Coordinator

There is definitely room for improvement with the support, but for the most part, whenever I send an...

Sep 2020
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Analyst/Coordinator

We have asked for specific things from Avantas, and they just haven't been able to deliver. They put...

Sep 2020
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Manager

The customer engagement and support is phenomenal because of the vendor's proactive approach to...

Aug 2020
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Manager

Smart Square is less effective in our surgical services modules where we have varying start and end...

Aug 2020
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Manager

Avantas does a tremendous job, but the model is geared toward an inpatient model and uses more...

Aug 2020
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Director

We used a different scheduling system prior to going to Smart Square. While we were going through...

Aug 2020
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Director

One thing that is a little challenging is that in the hospital, they have a morning, afternoon, and...

Aug 2020
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Director

The one area where Avantas needs to improve is when we may have one staff member. We do have some...

Aug 2020
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Director

The efficiency gains have been part of the software and part of the staffing structure that we put...

Aug 2020
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Director

Avantas was great and partnered with us right out of the gate. They asked what three main buckets of...

Aug 2020
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Director

With the volume drivers that would spit out whether we were positive or negative with our staffing...

Aug 2020
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Director

There is functionality within Smart Square that we have used and can use relative to availability to...

Aug 2020
||
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Director

There are some analytics and reports that Avantas has built as we are trying to match our labor to...

Aug 2020
||
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Director

Outside of having the regular cadence of meetings with Avantas and with our system admins for Smart...

Aug 2020
||
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Director

Hospitals are fairly standard in terms of how they staff with nursing ratios. Nursing ratios may...

Aug 2020
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Manager

Our entire organization uses Smart Square with the exception of one small pocket of employees. We...

Aug 2020
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Manager

The vendor is constantly coming up with new enhancements. Usually, the vendor reaches out to their...

Aug 2020
||
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Manager

I like that we have the ability to pull any type of report that we need. A lot of times, we look to...

Aug 2020
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Manager

The hardest thing for us is that the vendor has clients from all over, so other organizations aren’t...

Aug 2020
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Manager

During the COVID-19 crisis, the vendor reached out and supported us until we had some issues recently....

Aug 2020
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Manager

My recommendations would depend on the organization. If a scheduling and staffing office asked me...

Aug 2020
||
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Director

During the COVID-19 pandemic, Avantas is doing what they can. We have had ideas, but Avantas just...

Aug 2020
||
(0)
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Director

When we chose the system, there were other vendors, but Avantas' system was more reasonable in...

Aug 2020
||
(0)
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Director

The staff loves the system. Nothing is perfect, but the system has a whole lot more functionality...

Aug 2020
||
(0)
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Director

We have a designated representative. When we have issues or questions on how to do something, we can...

Aug 2020
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(0)
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Director

The support people are great. They are super responsive to us. They drop everything when we have an...

Aug 2020
||
(0)
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Director

I honestly don't know how we would have managed the COVID-19 crisis without Smart Square. It has...

Aug 2020
||
(0)
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Director

Smart Square is the new technology that Avantas has delivered. They continue to deliver report...

Aug 2020
||
(0)
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Manager

We actually had to build additional units to help support tracking and then build additional skills...

Aug 2020
||
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Manager

From what I have heard from the nurses, there were some growing pains when we transitioned to Smart...

Aug 2020
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Manager

Before we had Smart Square, the pharmacy department was never able to find the scheduling system....

Aug 2020
||
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Manager

The relationship depends on the day. Even post-implementation, we have calls often with the vendor...

Aug 2020
||
(0)
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Manager

Avantas has their innovation and support team. Sometimes it is challenging to know which team to go...

Aug 2020
||
(0)
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Manager

Generally, Avantas avoids charging us for every little thing. Sometimes there are fees associated...

Aug 2020
||
(0)
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Director

We have a little hiccup in the surgical services arena, but that is not all on Avantas. Also, I...

Aug 2020
||
(0)
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Director

Avantas’ continued support has been huge. With any new system, obviously, a vendor comes in and gets...

Aug 2020
||
(0)
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Director

The education team has been fantastic. Besides the initial education, we have ongoing education...

Aug 2020
||
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Manager

Our partnership with Avantas has been a positive experience. We have developed a close relationship,...

Aug 2020
||
(0)
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Manager

The vendor has been very responsive to COVID-19. One thing they did that we really appreciated was...

Aug 2020
||
(0)
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Manager

We have a couple of units that are so big that when we are opening up, the schedule can take a...

Aug 2020
||
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Manager

We are looking at possibly expanding the solution for use in our ED, pharmacy, lab, and other...

Aug 2020
||
(0)
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Manager

One thing I have asked for is a vendor conference. We are starting to build a more robust data...

Aug 2020
||
(0)
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Manager

I was terrified of the implementation. I thought we would be getting a lot of phone calls because...

Aug 2020
||
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Manager

The vendor emails me every so often to tell me when some overriding is expiring or whether we have...

Aug 2020
||
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Manager

Some of our limitations are internal. There are times when the system tells us to do something, and...

Aug 2020
||
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Director

Avantas' account management is spectacular. Their preimplementation teams are great. They ask the...

Aug 2020
||
(0)
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Director

The vendor is very responsive to our needs. They graciously accept all of our crazy ideas for...

Aug 2020
||
(0)
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Director

It was surprising how easily the end users adopted the product. Going from a paper schedule to an...

Aug 2020
||
(0)
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VP/Other Executive

Our goal was to expand Smart Square across our division. We wanted to improve the effectiveness of...

Aug 2020
||
(0)
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VP/Other Executive

The tool is user friendly. We are able to standardize the scheduling piece, and we are putting all...

Aug 2020
||
(0)
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VP/Other Executive

Avantas was very instrumental during the COVID-19 crisis because we needed to create units that were...

Aug 2020
||
(0)
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VP/Other Executive

Avantas has an opportunity with regard to how we tag units that are in our schedule because COVID-19...

Aug 2020
||
(0)
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Director

We have been really impressed with the product. That has been hard for us to believe. The product...

Aug 2020
||
(0)
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Director

My only criticism of Avantas is that they are a bit slower to react to our needs because of their...

Aug 2020
||
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