Smart Square Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations, Value
When we initially bought Smart Square, no other solutions could do what it could. We wanted the...
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Loyalty, Product
We would not choose Smart Square today because of the lack of analytics pieces. We are also unable...
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Culture, Relationship, Operations
A lot of times, Avantas tells us that they are sunsetting some pieces that we use every day. They...
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Culture, Value
Avantas has been very honest about their advanced analytics, but those analytics come with a whole...
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Product
Smart Square does not integrate easily with other platforms, especially when we look at creative...
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Value
Smart Square is expensive and does not meet all our needs, while other platforms can meet our needs....
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Relationship
Avantas’ customer service and support are excellent. They are present, proactive, and helpful when...
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Value
When we originally went with Avantas, they helped shine a light on a lot of things that we didn’t...
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Relationship, Product
The vendor's inability to move and grow as quickly as we need has been a nightmare. With all the...
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Relationship, Operations
We have a great partnership with AMN Healthcare. We utilize not just their scheduling software but...
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Loyalty, Product
Quite a few years ago, AMN Healthcare was the benchmark. Many vendors who are starting to morph and...
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Relationship
AMN Healthcare’s support is unmatched. I can email or call 24/7 and get a prompt response. I can...
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Value
As we come out of the COVID-19 pandemic, everybody is trying to restructure things. Smart Square is...
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Relationship, Product
AMN Healthcare has gone through many transitions over the past year or so regarding the...
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Loyalty
Smart Square is part of our long-term plans for now. If any other company had a system that could do...
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Product
Smart Square provides a lot of things that are very easy to use, and it is a web-based system. We...
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Relationship, Operations
The vendor works hard in terms of the training they provide, and they are fantastic. The vendor is...
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Culture, Value
With Smart Square, we have changed our contract model over the years. We have gotten a little more...
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Product
The biggest strength of Smart Square is that it captures a lot of information. It allows employees a...
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Product
Smart Square is good for our staff, and they appreciate that they can pull it up on their phones,...
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Culture, Value
The best thing Avantas can improve is how they price things. Right now, they price things per unit,...
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Loyalty
Smart Square is a scheduling solution, but it is not used by our entire organization, which seems to...
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Value
We don't get charged unnecessary charges. If we are requesting something that is kind of out of...
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Relationship
With the ongoing support from the vendor's side, I have not had to wait for a response. I have not...
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Loyalty, Product
The configuration piece and the upkeep of the system are really easy. In healthcare, we have all...
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Product
Smart Square’s biggest strength is the accuracy of the predictive model and the ability to deploy...
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Loyalty
Avantas is highly effective in the acute care space, but I know that they have some clients in the...
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Relationship, Value
I like the partnership with the vendor and Avantas’ openness to trying different things or offering...
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Relationship
When it comes to requesting enhancements with Avantas, the expected turnaround time is never met,...
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Operations
Avantas’ training team is fabulous. Also, the vendor reaches out if there are any errors or failed...
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Operations
We expanded Smart Square to some other facilities, and that took longer than anticipated. More...
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Loyalty, Product
Integrations have been very difficult between Smart Square and other non-EHR systems. Also, there is...
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Product
We have enjoyed the new deployment plan for modernizing Smart Square.
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Loyalty
Avantas should enable Smart Square to better handle advanced scheduling for noninpatient units. The...
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Relationship
Avantas is very good. We meet with them regularly. Our account manager is in the meeting, so we can...
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Product
We have a feature called Rapid Shift Recruit, and it is going very well. It sends out messages to...
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Product
Smart Square meets our needs, and we really like the product. Our users can use it fairly quickly...
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Relationship, Operations, Product
Avantas does monthly updates. Some vendors do upgrades a once or twice a year. This company does it...
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Relationship
There have been times when we had to email Avantas about something, and they literally got back to...
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Loyalty, Product
I would like to see the Smart Square functionality for the ambulatory side be improved. Overall,...
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Product
Smart Square isn't fully integrated with our time and attendance solution. There are staff...
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Relationship
We have a great relationship with Avantas. I have been impressed with the retention rate of the...
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Operations
Avantas does a great job of going through what upgrades and changes are when the upgrades or changes...
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Product
Smart Square does a wonderful job on the inpatient side. For those who are in and out of the...
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Product
In certain areas, Smart Square works as a scheduling platform, but it would be nice for it to be...
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Loyalty, Relationship
Avantas does a great job of partnering with us to make sure everything is running smoothly in Smart...
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Product
The upgrade to a certain part of Smart Square is rather slower than other parts, so I would like to...
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Loyalty, Product
Some of our frontline users have been wanting a mobile app for Smart Square for some time, and I...
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Relationship, Operations, Product
It took a little longer for the frontline users to really understand some of the changes that were...
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Relationship
Avantas’ support is very quick. When we have an issue that comes up, they jump right on it once they...
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Product, Value
Smart Square has helped create a lot of transparency when it comes to staffing and allocating...
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Relationship, Product
There have been things that we have asked for, like enhancements and such, that Avantas has looked...
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Value
We get charged for any kind of enhancement for Smart Square. Also, as they make little changes or...
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Relationship
The vendor assigned us an executive team. We also have a manager and a technician-type person. The...
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Product
I recommend the product. It has worked well for us. Obviously, it is geared more toward an inpatient...
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Relationship
Avantas listens to us, and they adjust their new projects and stuff like that. They keep a...
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Relationship, Operations
Avantas does a good job of keeping us up-to-date with the latest and greatest stuff, and they are...
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Product
There are still aspects of the program that do not work with certain unit types. For example,...
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Relationship, Operations, Product
Working with Avantas has been a challenge over the last several years, specifically in trying to get...
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Operations
When we went live with Smart Square, there was a lot of self-training. We had to watch videos and do...
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Relationship, Product
We are supporting a lot of end users in our organization, and we have a waiting list of individuals...
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Relationship
Sometimes when we tell Avantas we have an issue, they tell us that several other clients are...
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Product
There needs to be a package for the C-Suite. I can pull reports and put things together, but that...
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Product
I would like some more information or some type of report on agency usage. That information can come...
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Relationship, Product
Things have been very good with Avantas. I love the product. If somebody asks what I want to do, I...
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Relationship
This vendor gives great customer service. They are good listeners. They understand when we are...
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Operations, Product
If a friend came to me asking for advice on Smart Square, I would say it is important to get...
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Culture, Value
The vendor is changing the charging process. They are going to start charging by the user instead of...
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Relationship
Avantas keeps their promises as much as they can with development. If we need a script to be run...
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Culture, Relationship, Product
We have been working with Avantas to get certain integration files loaded into Smart Square....
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Operations
The vendor always has training. They do video calls, and they also send things out for us to send to...
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Relationship
What I appreciate about Avantas is that they know what I need before I even know what I need. Based...
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Loyalty, Product
The biggest strength for us is the transparency that Avantas offers for our leaders and staff. Our...
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Product
There are a lot of reports that we use in Smart Square. We call the system the gold standard, and we...
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Relationship
Avantas is pretty responsive. They have fixed all of the things that I have asked them to fix recently....
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Product
While we were going through our last build process with Avantas, the vendor said a few things that...
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Loyalty, Value
Avantas’ open shift incentive program allows people to pick up additional shifts for extra money,...
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Value
With Smart Square, we have been able to decrease our contracted labor and increase the earning...
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Relationship
Avantas’ ancillary team that we worked with was less than optimal. They weren't necessarily bad, but...
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Operations
A lot of Avantas’ training is prerecorded videos. There was a one-and-done on-site training session,...
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Relationship
Avantas has been a great partner. They have been very responsive, and the first build team was...
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Relationship
The vendor has been great to work with. We have a great project manager who does a great job with...
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Loyalty, Relationship, Operations
We wish we could have the ability to schedule needs based on secondary skills, but I believe Avantas...
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Relationship
We meet with the vendor regularly to discuss any outstanding requests or anything that we have asked...
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Relationship
The vendor is in constant contact with us. It is not very often we have recurring meetings with...
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Relationship, Product
Avantas is always updating the product and making sure there are key stakeholders included in that...
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Loyalty, Value
Smart Square doesn’t work well with our timekeeping and payroll systems. In order to have Smart...
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Product
The scheduling side of Smart Square is a little time consuming because we can’t click and drag or...
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Relationship, Operations
Avantas communicates extremely well. They provide support if training is needed for any upgrades,...
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Relationship, Product, Value
With Smart Square, we have been able to effectively smooth out our human resources to provide...
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Culture, Loyalty, Product
Avantas is going through some optimizations right now. They have a two-year plan, and we are very...
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Relationship
Over the years that we have worked with Avantas, there has only been one thing that we have asked...
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Loyalty, Relationship
Last year, we were highly satisfied with Avantas' support. Having different liaisons contributed to...
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Relationship
Avantas does an exceptional job of supporting us and really listening to us. The vendor is always...
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