Smart Square
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Smart Square's reporting system is not nice. It is very complicated. If we create a report, we...
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Service and Support
Avantas is good about support. I had to call their support team after hours recently, and they...
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Sales and Contracting
Avantas charges per unit. A lot of customers start kind of small, but once they realize what options...
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Service and Support
I haven’t had much experience with the vendor being proactive because our issues are usually in the...
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Service and Support
The support people from Avantas have given us varying degrees of quality. We have had several...
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Relationship
Avantas doesn’t always keep their promises. We have run into some roadblocks. We wanted to move...
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Future Outlook
Smart Square has been helpful and has made our organization more successful. We are expanding our...
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Implementation and Training
Avantas has a guide with tons of videos and tip sheets available that we can forward to staff...
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Functionality and Upgrades
The self-scheduling group setup is a nightmare. Not all of our groups rotate. I have to manually...
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Lessons Learned
Our clinical areas love Smart Square. The ancillary departments don't love it as much. The open...
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Functionality and Upgrades
Smart Square is great. It is what we have wanted since the beginning.
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Service and Support
Avantas has some really great people who are very creative, and I would like to see more of how the...
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Functionality and Upgrades
One benefit of Smart Square is that it aligns our volume with a staffing model to create a...
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Functionality and Upgrades
It would be helpful to be able to fully optimize a system across multiple different department types...
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Other Observations & Comments
For particular groups within our hospital, Smart Square meets needs wonderfully, but then there are...
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Technology
Avantas delivers new technology with their enhancements, so they do a really good job at that. They...
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Relationship
We have a regularly scheduled meeting with Avantas, so we talk with them all the time. They are fabulous....
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Functionality and Upgrades
There are some expectations that Avantas is not meeting for us. For example, the advanced analytics...
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Other Observations & Comments
The vendor has been making improvements. They have just been a long time coming and are definitely...
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Lessons Learned
If a customer is looking for a digital platform for basic scheduling, Smart Square is a quality...
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Future Outlook
Avantas is looking to make their product better. They are putting in some resources, they have...
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Implementation and Training
We recently had a new staff member attend one of Avantas’ training sessions, but the training they...
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Other Observations & Comments
We rely heavily on Smart Square, and while it is not perfect by any means, Avantas recognizes that,...
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Functionality and Upgrades
We have not moved to the newest version of Smart Square for a variety of reasons. One reason is that...
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Service and Support
We have a large number of open tickets with Avantas that have been submitted, and those tickets...
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Relationship
The Avantas team that we work with is very receptive. We have worked with this group and have built...
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Relationship
We have a good relationship with Avantas and meet with them on a regular basis. Our Avantas support...
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Functionality and Upgrades
Overall, our experience with Smart Square is good. Occasionally, there are glitches, but that is to...
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Implementation and Training
When we expanded our organization and brought new facilities onto Smart Square, Avantas was really...
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Functionality and Upgrades
I would not buy Smart Square again because the application is extremely temperamental. It is not...
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Functionality and Upgrades
If Avantas reduced the frequency of their monthly releases, they would have a more stable product...
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Other Observations & Comments
Smart Square is very easy for some users to use and extremely difficult for others. It is all...
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Relationship
The system has gone offline due to server issues Avantas has experienced on their end. When that...
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Other Observations & Comments
Our client representatives are extremely helpful, responsive, and reachable. We were extremely...
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Lessons Learned
My recommendation of Smart Square depends greatly upon what a client’s install scope would be. The...
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Functionality and Upgrades
Smart Square is doing really well. I love the product, and we like the data analytics piece. We...
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Technology
We do some optimization upgrades with Avantas, and parts of the optimization have gone well, but...
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Other Observations & Comments
There are a few things that we have asked for that aren't available in Smart Square yet, but the...
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Service and Support
Avantas’ workforce optimization advisors are wonderful, and the vendor truly does have the ability...
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Functionality and Upgrades
Ultimately, our administrators who used the system daily had to be the ones to put in tickets to let...
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Functionality and Upgrades
We built most of our Smart Square units under an old configuration. The solution has been quite...
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Functionality and Upgrades
Smart Square has everything that other scheduling systems have, and it isn't bad for end users who...
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Service and Support
One of the major strengths of Avantas is the customer service of their organization overall. If we...
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Functionality and Upgrades
Avantas is continuing to do upgrades. They continue to make Smart Square a more web-based and...
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Functionality and Upgrades
There are still opportunities for Avantas to make improvements to Smart Square within certain...
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Functionality and Upgrades
Avantas rolled out some new UI things, and there were mixed reviews about that partly because the UI...
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Relationship
I have regular meetings with Avantas, and the vendor is more of a partner. We have core team calls,...
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Other Observations & Comments
Because of my role, I mostly hear the bad things about Smart Square. However, the system is better...
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Functionality and Upgrades
Having more opportunities to recruit shift admins at hospitals to do some of Avantas’ testing for...
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Service and Support
Avantas communicates about updates and upgrades. Some of the upgrades have had a couple of glitches...
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Functionality and Upgrades
A lot of Smart Square's reports export out to Excel and CSV files, and the data has to be mined so...
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Interfacing and Integration
Smart Square is integrated with our system well. The product allows us to utilize the tool so we can...
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Future Outlook
The tool was very effective and helped us with our response to the COVID-19 pandemic. Even on the...
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Functionality and Upgrades
I am happy with Avantas. They do lots of things well. The software works for what we need it to do....
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Relationship
I feel that some things may be starting to fall through the cracks when it comes to our relationship...
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Relationship
Avantas works well with us. We always have an open line of communication. A positive thing is that...
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Functionality and Upgrades
The biggest pain point right now for frontline staff and end users is that Avantas is rolling out a...
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Service and Support
When Avantas started talking about their new rollouts, we had phone calls with the vendor along with...
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Relationship
We use Smart Square for workforce analytics, so we know where to focus. Avantas has helped us with...
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Relationship
I have dealt with my representative for a very long time. When I call that person, I don’t have any...
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Service and Support
In terms of support, sometimes it is difficult to get people on the phone. There is a lot of email...
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Functionality and Upgrades
I am not tech savvy, but Smart Square is easy for me to use. Avantas has always delivered. I don't...
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Implementation and Training
The vendor tries to be proactive and follow the changes in the medical field. Avantas actually does...
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Functionality and Upgrades
Smart Square works really well in terms of the things that we deal with every day. But there is...
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Functionality and Upgrades
Avantas is glacially slow with changes. They are not familiar enough with their own software and how...
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Implementation and Training
Avantas is pretty good at producing training materials. They have free online training sessions, so...
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Functionality and Upgrades
Smart Square lacks modern APIs and does not allow for direct data access. There is no room for any...
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Lessons Learned
I would recommend Smart Square to certain small organizations. Smart Square is a nice product for...
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Service and Support
Avantas’ frontline support is very good, but issues that are beyond their scope take an...
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Future Outlook
Avantas has consistently been unable to deliver the reports and metrics that are necessary to...
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ROI / Cost
I like Smart Square a lot. It is very easy for our typical staff members to use. The updated version...
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Interfacing and Integration
We have been trying to get Smart Square to work with our HR software, and the systems are still not...
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Service and Support
I do not like the way Avantas does their ticketing system. We send a request for support through...
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Functionality and Upgrades
Avantas keeps their promises most of the time, but they are going through a modernization program,...
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Functionality and Upgrades
Avantas tries, but whenever we get updates, there are always problems and bugs to be fixed; things...
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Functionality and Upgrades
Smart Square doesn’t have everything we need, but Avantas is working on things. They are putting in...
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Functionality and Upgrades
When the system is slow, Avantas can’t work proactively, so we don’t know whether the issues are on...
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Relationship
Avantas keeps their promises. For example, if we ask them to create a certain report, they do...
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ROI / Cost
Avantas does charge us for some things, but when we ask for little things, there is a lot that they...
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Functionality and Upgrades
Sometimes when the vendor pushes out a new enhancement, things go wrong the next day, and then we...
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Functionality and Upgrades
I like Smart Square because it is pretty easy to use. It is very easy to view the schedules, edit...
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Service and Support
I am pretty much in touch with Avantas every day. We have many facilities now on the system, whereas...
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Functionality and Upgrades
One of the biggest issues that we have with the system's functionality is with its open-shift...
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Interfacing and Integration
Smart Square doesn't communicate well with our HR system or our time-and-attendance system. Part of...
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Relationship
The direction that the vendor is heading in and a lot of the changes that they are making are very...
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Functionality and Upgrades
One thing that Avantas needs to consider is that we don't just have to schedule things for inpatient...
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Relationship
We have a very good relationship with Avantas. They help us work on issues, and they try to improve...
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Relationship
Avantas has kept the majority of their promises. I understand that they have to develop a system for...
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Service and Support
Avantas changes our support person frequently. We feel like as soon as we get someone up to speed...
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Functionality and Upgrades
When the different feeds that we use to connect to the system fail, we usually have to notify the...
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Technology
There haven't been any major changes or improvements to the system in the time that we have worked...
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Functionality and Upgrades
The vendor doesn't do versions of Smart Square, so whenever something new is pushed out for the...
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ROI / Cost
The vendor's charges depend on what we are asking them to do. There have been certain COVID-19...
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Future Outlook
Avantas is revamping the product, and they have some really great plans for new features. If they...
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Implementation and Training
Some of Avantas’ education resources are not very clear to the staff using the product. The...
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Functionality and Upgrades
Smart Square is easy to read. The schedulers are able to have the entire hospital up on one screen,...
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Lessons Learned
I would tell a peer about Smart Square’s ease of use from a staffing office perspective and about...
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Functionality and Upgrades
The upgrades bring everybody in our system across multiple hospitals to the most up-to-date version....
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Relationship
There was a bug in an update that duplicated different data such as worked hours, scheduled hours,...
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Technology
People can use the system on their phones or their computers. Most associates in the building use it...
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Relationship
Avantas didn’t just walk away once we were up and going. I still have frequent meetings with them....
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Functionality and Upgrades
Smart Square has helped us to better align our staffing and to see what each unit or area actually...
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Relationship
Smart Square hasn’t turned out as the vendor promised when they sold it to us, and we have run into...
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Implementation and Training
Avantas' ongoing training has started to go downhill, especially after COVID-19. The vendor used to...
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Implementation and Training
The upgrades are difficult because we have to do them when Avantas says to. We were in the middle of...
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Functionality and Upgrades
Smart Square is not very flexible, and that makes the system difficult to work with. For example,...
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Other Observations & Comments
An area of opportunity for Avantas would be managing expectations when it comes to what they can do....
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Implementation and Training
Avantas was great during the implementation. They really helped us get through by bringing in their...
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Other Observations & Comments
There have been a few delays with support tickets, but Avantas eventually gets back to us. I know...
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Future Outlook
As we continue to grow with the vendor, they are starting to bring in some of the things that we...
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Relationship
Avantas is a great vendor to partner with. Some of their strengths are that they are very much...
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Service and Support
We don't get executive involvement from the vendor, but we don't really need it. We have a fairly...
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Functionality and Upgrades
We have already done assessments on the system to see the time savings. I am extremely satisfied...
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Future Outlook
I think my satisfaction will be down a little in a year not necessarily on the fault of the vendor...
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ROI / Cost
I think the vendor avoids charging for every little thing, but their pricing is a little tough....
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Implementation and Training
The vendor does a fantastic job with training. The vendor backs up the trucks and unloads the...
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Functionality and Upgrades
There are limitations in what customers can do with the analytics of the system and do within the...
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Interfacing and Integration
We integrated this application with our time and attendance application. That integration worked...
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Functionality and Upgrades
The biggest gap in terms of our organization's immediate needs is the analytical capability to track...
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Service and Support
The vendor does a nice job delivering new technology, and we have an incredibly responsive support...
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Future Outlook
Smart Square was built for inpatient nursing, and it isn't equipped for everything that we want it...
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Implementation and Training
There is a lack of communication on Avantas' part in the implementation process, but the vendor does...
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Functionality and Upgrades
Smart Square is working as advertised, and the system does fairly well. My nursing coworkers may say...
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Functionality and Upgrades
A lot of our end users are not very savvy with Smart Square. The system does not have a mobile...
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Service and Support
Avantas is proactive and does a good job with support. I can get in contact with the vendor even...
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Lessons Learned
My recommendation of Smart Square would depend on what a client needs the system for. If the use...
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Relationship
The vendor goes out of their way to find out what the customer wants and needs. Avantas has a new...
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ROI / Cost
I wouldn't buy the solution again. It requires an interface with our scheduling system, and that has...
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Relationship
The vendor hasn't really kept their promises. They may not have known what they were promising in...
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Relationship
I am not sure that Avantas was ready for the big leagues. We are a complex medical center, and we...
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Functionality and Upgrades
The system has some reports that help us track our gaps and fill our rates. That is helpful.
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Other Observations & Comments
I think that the vendor has done everything that they can do for us. I don't expect anything to get...
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