Smart Square
Filtered view: All

Subject Expert
Niel Oscarson
Customer Insights Director
KLAS Customer Insights Director - Niel Oscarson
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by
Director

We don't get executive involvement from the vendor, but we don't really need it. We have a fairly...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have already done assessments on the system to see the time savings. I am extremely satisfied...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think my satisfaction will be down a little in a year not necessarily on the fault of the vendor...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think the vendor avoids charging for every little thing, but their pricing is a little tough....

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does a fantastic job with training. The vendor backs up the trucks and unloads the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are limitations in what customers can do with the analytics of the system and do within the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We integrated this application with our time and attendance application. That integration worked...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest gap in terms of our organization's immediate needs is the analytical capability to track...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor does a nice job delivering new technology, and we have an incredibly responsive support...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square was built for inpatient nursing, and it isn't equipped for everything that we want it...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lack of communication on Avantas' part in the implementation process, but the vendor does...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square is working as advertised, and the system does fairly well. My nursing coworkers may say...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of our end users are not very savvy with Smart Square. The system does not have a mobile...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas is proactive and does a good job with support. I can get in contact with the vendor even...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My recommendation of Smart Square would depend on what a client needs the system for. If the use...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor goes out of their way to find out what the customer wants and needs. Avantas has a new...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wouldn't buy the solution again. It requires an interface with our scheduling system, and that has...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor hasn't really kept their promises. They may not have known what they were promising in...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not sure that Avantas was ready for the big leagues. We are a complex medical center, and we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system has some reports that help us track our gaps and fill our rates. That is helpful.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think that the vendor has done everything that they can do for us. I don't expect anything to get...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the vendor provides a lot of resources and trainings. They have a lot of information on...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the vendor’s team is their greatest strength. I have not worked with them directly, but I am...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our previous vendor’s product was not advanced enough to meet our unique needs. Avantas was an easy...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was pretty smooth overall, and the communication with the vendor has been pretty...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is mostly meeting our needs. There are still a few things we wish we could customize a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We still want a few functionalities that the system doesn’t have yet. We would like a little more...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There was some confusion with the pricing. We were told one thing during our discovery call about...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor needs to make sure their trainers and those who are building their system have all the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Avantas is good about communicating exactly what they can do for an individual organization. They...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are able to have multiple unit schedules with the product, and it covers all the areas that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas is always trying to modernize their product, and they always have different options that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is very easy to get ahold of a support person from the vendor, even if the person is not our own...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a lot of ongoing calls with Avantas. Even after several years of having the product, they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is very user friendly. I have used other scheduling software in the past, and I would...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product helps us monitor the commitments that our employees make as well as the ones that our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had some issues with our timekeeping software, none of which has been primarily the fault of...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The customer service people are extremely timely. The help desk is responsive.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a lot of analysis coming from the vendor; it is fantastic. If organizational leaders...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The technology of the system is wonderful. There can be difficulties moving to different platforms...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Avantas does grow, and they are making changes. There are some things I want Smart Square to do that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We purchased Smart Square because we wanted a computerized scheduling system. We wanted transparency...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I haven’t done training with the vendor since going live with the system, but some of the other...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor has great customer service. We can call their phone support line and talk to some of the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Avantas does a really good job of working around problems and issues. But when there is a problem...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our biggest pain point with the system has been around enhancements. The vendor seems to put a lot...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product is part of our long-term plans. There will always be something bigger and better that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor doesn’t nickel-and-dime us to death, and that has been really refreshing.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Smart Square is great for tracking employees’ hours. The brownie point of the product is that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

A really big downside to Smart Square is the reporting system. For custom reports, the system is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor does their best to accommodate us and resolve any issues we have.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

With Avantas, anytime we want to add a unit, there is a cost. Anytime we start something up, there...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is pretty good about showing us upgrades to the system. They give us a lot of information...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know whether there was a miscommunication, but my understanding was that the training would...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is meeting our integration needs about halfway because there is still a good bit that we...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the pandemic and staffing shortages, there is an opportunity to create new modules to do some...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of the system is intuitive, and some of it is a struggle. Some of the issue is not people are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If something is broken and we need help, we can either start a ticket or an email, but we have to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

On occasion, the vendor is proactive. Our feeds sometimes get stuck, and the vendor will ask to run...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know how much we spent to start, but I don’t think we got our money’s worth on the system....

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a recent upgrade, and our users are getting used to the new user interface, but once we are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend the system to others, but I would want to discuss the expectations others should...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For the value that is provided with the tool, the ROI pays for itself relatively quickly. The...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is a nagging issue that no one seems to be able to solve. On our end, it seems like that is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is really nothing earth-shattering coming from the updates. I might not see everything that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I personally would buy this system again. We would have to have discussions internally if we did...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This system was more designed for an inpatient world. We tried to get it into surgery and some...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor works with us on the cost of the system and every time we need to do something. They have...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our enhancement requests take a long time or don't ever come to fruition. I get that Avantas has to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's executives are all well polished and very transparent. It isn't a smoke-and-mirror show...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't really use the phone support system yet. But we do use the text paging system, and we think...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get our money's worth. Especially during the COVID-19 times, the system made a huge impact.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas has been a great partner, especially over the last two years. Especially with the pandemic,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We don't rely on Avantas to help us integrate anymore. We have gone to collecting all of our own...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We used to have frequent meetings with the vendor's leadership. COVID-19 may have played a factor,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas was far superior to the other options that we could find at the time. Avantas has served us...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't say that the vendor outright lies, but they just cannot deliver the entire package as...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are things that Avantas provides to us while waiving their fees. But then there are also times...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square is extremely clunky. Avantas will fix something, and then we will notice that the fix...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I do not like this application, and that is because we manage it ourselves. Some other customers...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In the past, there was a product update that we didn’t want to take. The vendor said they would...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We started using the product because another vendor we use didn’t have the functionality. We wanted...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor charges us for anything we want, so we have learned not to ask them for things.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We implemented something from the vendor a while ago. The process didn’t go badly, but it was like...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our trainer from the vendor is good at training and explains things well. They get down to the user...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The product support has gotten better. The person we had before was personable and did the best they...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

This product is the only thing that is holding us from interoperability, and we are thankful for the...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our end users like the product, especially since the vendor is coming out with an app, but our...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor’s executives attended user-group meetings so that we could meet them. At those meetings,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think Avantas keeps their promises. But I find that they have delays sometimes in service. I also...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are multiple reporting functionalities that we can get for Smart Square, but they are à la...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square does not drive outcomes for us. We have had to create the way the system can work for...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square has a new user interface that has gone live, and they have archived and bookmarked the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are often the ones telling Avantas when there is an issue in the system. The vendor has used us...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our contract isn't up for a while, but we are definitely open to seeing what is on the market. My...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn't buy Smart Square again. Smart Square was created for a specific clientele, and Avantas...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

End users need to be able to use the Smart Square functionally from a mobile perspective,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Several years ago, the vendor's payment model changed. We are getting our money's worth much more...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I actively recommend Smart Square to others. It is data driven. It helps us understand our staffing...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas has been very good about not charging us extra for integrations we have had to do to make...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas’ delivery of new technology is good. Avantas is working on a project that they are calling...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It is very challenging to pull data out of Smart Square and create reports. The request piece of the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There has not been anything negative about Avantas’ executive involvement. They have a team of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor organization doesn’t really make promises. We have discussions, and they make it pretty...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We heavily rely on the system, but it is more expensive than many of the other products on the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ability to get data out of the system for reporting capabilities is challenging. The data in the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor mostly provides webinars. They have highly experienced people doing their training, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's phone and web support people are relatively available. I text them, and they text me....

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I recommend the system all the time. I fully support the system. There are some things that the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been a partner of the vendor's for a very long time, and the vendor organization has come a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Before we had Smart Square, all of our staffing information was in notebooks. We didn't have an...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, Smart Square works very well for the nursing world. It is easy to use. The solution is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square has been well worth the money that we have paid for it. It has helped us reach a lot of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I believe that Smart Square's functionality was built around the way that nursing works. The vendor...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas has a ticket system that we can use to submit issues. The one complaint that our team has is...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the COVID-19 pandemic hit the medical world, the vendor was very proactive in trying to figure...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas' executive involvement is very good. There is one person who we deal with all the time and...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that Avantas puts everything out on the table so that we can see everything we have at one...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Avantas is by far one of the best vendors I have ever worked with. They are very accommodating. We...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like the customized reporting to improve so that we can pull a report that will tell us...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like to see more integration into our EMR. Our EMR talks to Smart Square and sends a feed...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When certain efforts have to be put on hold, even when the vendor has already put forth some of...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of our big hang-ups with Smart Square is that some departments are struggling to utilize the...

Nov 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The product has a lot of good features. Its PTO and time-off features are great. I like how it...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

One of the things that irritates me the most about the system is that when we have issues, we have...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is just now starting to step up in terms of building new technology and modernizing the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Generally, the vendor's support is responsive. At times, I send in a support question and wait to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When the vendor has big problems going on, they send out notifications and updates on how things are...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas is a really good company. I can see my satisfaction improving a little depending on some...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor recently updated their communication system, and I really like it. The vendor did an...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If the vendor runs scripts and fixes issues for us that have been our fault, they do so without...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's training is really good. The vendor will send people to help us out and walk through...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system works well. There are always little lags, clunkiness, and hiccups, but overall, the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, our experience with Avantas has been good. Smart Square is an easy program for staff to...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The weakest part of the system is the reporting. The vendor has lousy reports. The information is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t know whether the vendor has promised a whole lot, but they are improving a lot of things.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Healthcare is so complex. The vendor has done a really good job. The staff members in the nursing...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has been super during the pandemic. They waived a certain fee and allowed us to build...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can call an executive anytime I want. They are very responsive. Avantas is a true business...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Avantas has been on quite a journey. They are going through what they are calling a modernization...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has their annual maintenance fee, and a lot of their upgrades on Avantas are...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If needed, the vendor often will supply suggested communications that we can send to our end users....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Smart Square is becoming our enterprise scheduling solution, so I don't see us being interested in...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Getting all the things that the vendor promotes the product can do isn't impossible, but it is a bit...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wasn't overly excited about the implementation. It was done during the COVID-19 pandemic, so...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Avantas does a pretty good job of making the charges fairly inclusive. There are a couple of pieces...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Avantas' customer service is really great. They are quick to follow up with the things we need, and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Smart Square does what it is meant to do. It has been really helpful to us, especially as our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Avantas is in the process of modernizing, which is definitely needed. The vendor is doing it in...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In general, Smart Square is great software, but it needs a lot of TLC and maintenance in order to be...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have had a long relationship with Avantas, and it is a pretty good one. I am really impressed...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square turned out to not be the best solution for us. Avantas doesn't make promises or...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of Smart Square had to be rebuilt because of a lack of communication, but the vendor's effort...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our complaint is that Avantas focuses on new functionality instead of fixing what isn't working...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas' service is responsive as far as same-day tech support goes. However, they can't do a lot of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There have been a few hiccups with things that we have tried to implement in the solution but...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Ultimately, the solution has been beneficial for our staffing purposes. For regular staffing and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had issues with frequent service downtimes. A lot of the time during schedule sign ups, we...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We looked at another vendor's system, but Smart Square was hands down the better solution compared...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has done a lot of customizations for us as part of the package. I don’t feel like they...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had an implementation consultant assigned to our project who was absolutely awesome. The vendor...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor uses a train-the-trainer approach. As long as we have the right people in the room for...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product works 99% of the time. The system works exactly the way it is supposed to. Integration...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our users are much happier with the system than they were with our previous system. That is a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There have been a couple of business lines where we have had to do some custom builds, and that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor had regular calls with their clients, and it seems like they take feedback to their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has level-two support. If I couldn’t solve something myself, I could escalate to their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor sends regular reports on our elevated users in the system. They proactively send us some...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We contact the help desk when there is something we immediately need, but we also have an account...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has some pretty user-friendly dashboards. I have had calls with other organizations...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is still small and agile enough that they work with their clients to build out individual...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have been able to collaborate with Avantas. They have been willing to try new things and new...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of Smart Square's core functionality is designed to support hospital or inpatient scheduling...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Avantas is doing very well. They are upgrading their software, and that shows that they care about...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Opening tickets with the vendor sometimes takes a little longer than we would expect it to. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are times when Avantas will charge us for something, but there are other times when we will...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Avantas stays in touch with their clients. We have frequent meetings with them. Those are very helpful....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Avantas is the best vendor I have ever worked with. They are so good at helping us and working with...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have really improved the utilization of our resources and improved our costs. We have seen Smart...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of ways we have been able to utilize data analytics. The timing of going live and...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of new areas, we are looking at food and nutrition, transportation, and a few others. One...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have really been able to use our team members and make sure FTEs are scheduled in a way that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Change is hard. That has nothing to do with Smart Square; that is just something to consider when...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I think a lot of people think about using Smart Square for technicians and nurses, and those are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation and training were top notch. I am not sure I have ever gone through an...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training we received from Smart Square was really good, and the education is ongoing. Avantas...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the benefits of using Smart Square is the data we have to drive decisions. The solution is so...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is currently part of our long-term plans, but we are entertaining the thought of looking...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would not buy the system in its current iteration again. We are looking for an overall solution...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is buggy at times, and we are noticing that more often. Smart Square isn't as responsive...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has done a lot of work, and a lot of things are coming out, but we are still missing...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very good at providing data points for staffing and scheduling in nursing. It gives...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would give the vendor an A+ for their support and their ability to work with anyone. Avantas is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the system. Overall, I am satisfied, and the product works. From one perspective, the system...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The integration has been horrible with the system. The way it integrates with our current system is...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Right now, the system is not coding correctly, and it is not translating into our new payroll...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t really see the system delivering all the things I would like it to. For instance, we are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I didn’t feel like the vendor's service was proactive at all, and there are so many issues that are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We brought in Avantas' consultants. They were very knowledgeable, and they knew how to apply their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's onboarding process was really good. During the COVID-19 pandemic, we were able to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Many of our staff members who barely even use their smartphones are able to interface with the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square is really good for hospital settings. But when it comes to surgical services or things...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is a staffing customization tool, and it needs to be functional for all users at...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have been very surprised that the solution doesn't have good functionality for our flow pool. I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't really seen a delivery of new technology from Avantas other than the upgrades to their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the next few years, we are going to be doing some RFPs to look at and compare the software to...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas keeps promises, but they sometimes don't keep those promises in a timely manner. When...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the past, it seemed like there was a charge for everything. But then we asked why we were paying...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is very user friendly for staff and managers. But when it comes to system admin, we have...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn’t tell us about versions. They just always put out monthly enhancements. Back in...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We cannot just get one report that says how many openings we have with each shift for the next...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have calls frequently if something happens that could really affect our health system. The...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas avoids charging us as best they can. We have more of a business partnership. We are given...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This is not totally fair because of everything we have been going through with COVID-19, but my...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product does not integrate with our HR platform. Avantas and the other vendor cannot make that...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are aware of a new platform that Avantas is testing and going to push. It looks great and is...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With smaller rollouts, the handouts and PDFs of training guides are probably sufficient for us. That...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

What I like about Avantas the most is the open line of communication between us. That communication...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support team is always right there, and they always answer our calls. Avantas is just an email...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that Smart Square is an online scheduling program. It is my first time ever using an online...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ease of use has gotten better because of the new things that Avantas is updating. The platform...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has tried to condense the view because people are usually on their phones now and not...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

A couple of sites have gone live with the predictive model. Some have struggled a bit with it, but...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we first went live with Smart Square, I loved one of the support representatives that we had....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have struggled since we were switched to a new support representative. The feedback that we have...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we first started, we had a team. We had our operations person, account manager, and support...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I know that we have struggled with how our system lags and the system's slowness. For a long time,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

With the reporting system, the way that we gather data and report it to our leaders is hard...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In the beginning, Smart Square was a very effective tool. It allowed us to leave paper and Excel...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our system administrators have to deal with troubleshooting and configuration issues because our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution doesn't have any real customization. We have a guide that can help us answer questions....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution's analytics and reporting are cumbersome. They have to be created on a different...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor is great at responding to us, but they are in the process of building their new platform....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are charged for every upgrade. If we want to use a different analytics tool, then the vendor...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's new modernization platform is set to roll out piece by piece. I understand that the...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would have to go through a procurement process, but I would consider buying Smart Square again. I...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I haven't spoken to a vendor executive in years. I work with people from the vendor. They can solve...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square has mediocre reporting capabilities. There is limited ability to retrieve data and...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The greatest strength of Avantas is that we don't have a typical vendor relationship with them. They...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas provides education. They offer a lot of classes and let us know when classes are coming out....

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest pain point of working with Avantas is that there are still some manual processes that we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Smart Square is not just a scheduling solution. It is a philosophy about aligning all of our...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the look of Smart Square. It is modern.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Avantas' system is still in its early stages, so it is running a little slow. But Avantas has been...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF