Smart Square
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Subject Expert
Niel Oscarson
Customer Insights Director
Commentary Summary
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User Commentary
We don't get executive involvement from the vendor, but we don't really need it. We have a fairly...
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We have already done assessments on the system to see the time savings. I am extremely satisfied...
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I think my satisfaction will be down a little in a year not necessarily on the fault of the vendor...
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I think the vendor avoids charging for every little thing, but their pricing is a little tough....
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The vendor does a fantastic job with training. The vendor backs up the trucks and unloads the...
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There are limitations in what customers can do with the analytics of the system and do within the...
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We integrated this application with our time and attendance application. That integration worked...
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The biggest gap in terms of our organization's immediate needs is the analytical capability to track...
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The vendor does a nice job delivering new technology, and we have an incredibly responsive support...
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Smart Square was built for inpatient nursing, and it isn't equipped for everything that we want it...
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There is a lack of communication on Avantas' part in the implementation process, but the vendor does...
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Smart Square is working as advertised, and the system does fairly well. My nursing coworkers may say...
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A lot of our end users are not very savvy with Smart Square. The system does not have a mobile...
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Avantas is proactive and does a good job with support. I can get in contact with the vendor even...
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My recommendation of Smart Square would depend on what a client needs the system for. If the use...
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The vendor goes out of their way to find out what the customer wants and needs. Avantas has a new...
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I wouldn't buy the solution again. It requires an interface with our scheduling system, and that has...
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The vendor hasn't really kept their promises. They may not have known what they were promising in...
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I am not sure that Avantas was ready for the big leagues. We are a complex medical center, and we...
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The system has some reports that help us track our gaps and fill our rates. That is helpful.
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I think that the vendor has done everything that they can do for us. I don't expect anything to get...
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I think the vendor provides a lot of resources and trainings. They have a lot of information on...
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I think the vendor’s team is their greatest strength. I have not worked with them directly, but I am...
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Our previous vendor’s product was not advanced enough to meet our unique needs. Avantas was an easy...
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The implementation was pretty smooth overall, and the communication with the vendor has been pretty...
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The product is mostly meeting our needs. There are still a few things we wish we could customize a...
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We still want a few functionalities that the system doesn’t have yet. We would like a little more...
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There was some confusion with the pricing. We were told one thing during our discovery call about...
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The vendor needs to make sure their trainers and those who are building their system have all the...
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Avantas is good about communicating exactly what they can do for an individual organization. They...
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We are able to have multiple unit schedules with the product, and it covers all the areas that we...
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Avantas is always trying to modernize their product, and they always have different options that...
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It is very easy to get ahold of a support person from the vendor, even if the person is not our own...
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We have a lot of ongoing calls with Avantas. Even after several years of having the product, they...
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The product is very user friendly. I have used other scheduling software in the past, and I would...
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The product helps us monitor the commitments that our employees make as well as the ones that our...
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We have had some issues with our timekeeping software, none of which has been primarily the fault of...
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The customer service people are extremely timely. The help desk is responsive.
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We have a lot of analysis coming from the vendor; it is fantastic. If organizational leaders...
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The technology of the system is wonderful. There can be difficulties moving to different platforms...
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Avantas does grow, and they are making changes. There are some things I want Smart Square to do that...
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We purchased Smart Square because we wanted a computerized scheduling system. We wanted transparency...
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I haven’t done training with the vendor since going live with the system, but some of the other...
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The vendor has great customer service. We can call their phone support line and talk to some of the...
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Avantas does a really good job of working around problems and issues. But when there is a problem...
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Our biggest pain point with the system has been around enhancements. The vendor seems to put a lot...
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The product is part of our long-term plans. There will always be something bigger and better that...
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The vendor doesn’t nickel-and-dime us to death, and that has been really refreshing.
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Smart Square is great for tracking employees’ hours. The brownie point of the product is that we...
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A really big downside to Smart Square is the reporting system. For custom reports, the system is...
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The vendor does their best to accommodate us and resolve any issues we have.
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With Avantas, anytime we want to add a unit, there is a cost. Anytime we start something up, there...
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The vendor is pretty good about showing us upgrades to the system. They give us a lot of information...
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I don’t know whether there was a miscommunication, but my understanding was that the training would...
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The vendor is meeting our integration needs about halfway because there is still a good bit that we...
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With the pandemic and staffing shortages, there is an opportunity to create new modules to do some...
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Some of the system is intuitive, and some of it is a struggle. Some of the issue is not people are...
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If something is broken and we need help, we can either start a ticket or an email, but we have to...
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On occasion, the vendor is proactive. Our feeds sometimes get stuck, and the vendor will ask to run...
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I don’t know how much we spent to start, but I don’t think we got our money’s worth on the system....
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We had a recent upgrade, and our users are getting used to the new user interface, but once we are...
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I would recommend the system to others, but I would want to discuss the expectations others should...
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For the value that is provided with the tool, the ROI pays for itself relatively quickly. The...
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There is a nagging issue that no one seems to be able to solve. On our end, it seems like that is...
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There is really nothing earth-shattering coming from the updates. I might not see everything that...
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I personally would buy this system again. We would have to have discussions internally if we did...
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This system was more designed for an inpatient world. We tried to get it into surgery and some...
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The vendor works with us on the cost of the system and every time we need to do something. They have...
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Our enhancement requests take a long time or don't ever come to fruition. I get that Avantas has to...
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The vendor's executives are all well polished and very transparent. It isn't a smoke-and-mirror show...
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We don't really use the phone support system yet. But we do use the text paging system, and we think...
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We get our money's worth. Especially during the COVID-19 times, the system made a huge impact.
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Avantas has been a great partner, especially over the last two years. Especially with the pandemic,...
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We don't rely on Avantas to help us integrate anymore. We have gone to collecting all of our own...
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We used to have frequent meetings with the vendor's leadership. COVID-19 may have played a factor,...
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Avantas was far superior to the other options that we could find at the time. Avantas has served us...
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I wouldn't say that the vendor outright lies, but they just cannot deliver the entire package as...
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There are things that Avantas provides to us while waiving their fees. But then there are also times...
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Smart Square is extremely clunky. Avantas will fix something, and then we will notice that the fix...
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I do not like this application, and that is because we manage it ourselves. Some other customers...
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In the past, there was a product update that we didn’t want to take. The vendor said they would...
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We started using the product because another vendor we use didn’t have the functionality. We wanted...
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The vendor charges us for anything we want, so we have learned not to ask them for things.
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We implemented something from the vendor a while ago. The process didn’t go badly, but it was like...
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Our trainer from the vendor is good at training and explains things well. They get down to the user...
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The product support has gotten better. The person we had before was personable and did the best they...
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This product is the only thing that is holding us from interoperability, and we are thankful for the...
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Our end users like the product, especially since the vendor is coming out with an app, but our...
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The vendor’s executives attended user-group meetings so that we could meet them. At those meetings,...
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I think Avantas keeps their promises. But I find that they have delays sometimes in service. I also...
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There are multiple reporting functionalities that we can get for Smart Square, but they are à la...
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Smart Square does not drive outcomes for us. We have had to create the way the system can work for...
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Smart Square has a new user interface that has gone live, and they have archived and bookmarked the...
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We are often the ones telling Avantas when there is an issue in the system. The vendor has used us...
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Our contract isn't up for a while, but we are definitely open to seeing what is on the market. My...
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I wouldn't buy Smart Square again. Smart Square was created for a specific clientele, and Avantas...
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End users need to be able to use the Smart Square functionally from a mobile perspective,...
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Several years ago, the vendor's payment model changed. We are getting our money's worth much more...
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I actively recommend Smart Square to others. It is data driven. It helps us understand our staffing...
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Avantas has been very good about not charging us extra for integrations we have had to do to make...
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Avantas’ delivery of new technology is good. Avantas is working on a project that they are calling...
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It is very challenging to pull data out of Smart Square and create reports. The request piece of the...
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There has not been anything negative about Avantas’ executive involvement. They have a team of...
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The vendor organization doesn’t really make promises. We have discussions, and they make it pretty...
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We heavily rely on the system, but it is more expensive than many of the other products on the...
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The ability to get data out of the system for reporting capabilities is challenging. The data in the...
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The vendor mostly provides webinars. They have highly experienced people doing their training, and...
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The vendor's phone and web support people are relatively available. I text them, and they text me....
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I recommend the system all the time. I fully support the system. There are some things that the...
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We have been a partner of the vendor's for a very long time, and the vendor organization has come a...
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Before we had Smart Square, all of our staffing information was in notebooks. We didn't have an...
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Overall, Smart Square works very well for the nursing world. It is easy to use. The solution is...
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Smart Square has been well worth the money that we have paid for it. It has helped us reach a lot of...
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I believe that Smart Square's functionality was built around the way that nursing works. The vendor...
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Avantas has a ticket system that we can use to submit issues. The one complaint that our team has is...
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When the COVID-19 pandemic hit the medical world, the vendor was very proactive in trying to figure...
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Avantas' executive involvement is very good. There is one person who we deal with all the time and...
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I like that Avantas puts everything out on the table so that we can see everything we have at one...
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Avantas is by far one of the best vendors I have ever worked with. They are very accommodating. We...
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We would like the customized reporting to improve so that we can pull a report that will tell us...
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We would like to see more integration into our EMR. Our EMR talks to Smart Square and sends a feed...
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When certain efforts have to be put on hold, even when the vendor has already put forth some of...
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One of our big hang-ups with Smart Square is that some departments are struggling to utilize the...
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The product has a lot of good features. Its PTO and time-off features are great. I like how it...
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One of the things that irritates me the most about the system is that when we have issues, we have...
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The vendor is just now starting to step up in terms of building new technology and modernizing the...
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Generally, the vendor's support is responsive. At times, I send in a support question and wait to...
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When the vendor has big problems going on, they send out notifications and updates on how things are...
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Avantas is a really good company. I can see my satisfaction improving a little depending on some...
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The vendor recently updated their communication system, and I really like it. The vendor did an...
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If the vendor runs scripts and fixes issues for us that have been our fault, they do so without...
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The vendor's training is really good. The vendor will send people to help us out and walk through...
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The system works well. There are always little lags, clunkiness, and hiccups, but overall, the...
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Overall, our experience with Avantas has been good. Smart Square is an easy program for staff to...
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The weakest part of the system is the reporting. The vendor has lousy reports. The information is...
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I don’t know whether the vendor has promised a whole lot, but they are improving a lot of things.
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Healthcare is so complex. The vendor has done a really good job. The staff members in the nursing...
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The vendor has been super during the pandemic. They waived a certain fee and allowed us to build...
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I can call an executive anytime I want. They are very responsive. Avantas is a true business...
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Avantas has been on quite a journey. They are going through what they are calling a modernization...
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The vendor has their annual maintenance fee, and a lot of their upgrades on Avantas are...
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If needed, the vendor often will supply suggested communications that we can send to our end users....
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Smart Square is becoming our enterprise scheduling solution, so I don't see us being interested in...
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Getting all the things that the vendor promotes the product can do isn't impossible, but it is a bit...
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I wasn't overly excited about the implementation. It was done during the COVID-19 pandemic, so...
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Avantas does a pretty good job of making the charges fairly inclusive. There are a couple of pieces...
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Avantas' customer service is really great. They are quick to follow up with the things we need, and...
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Smart Square does what it is meant to do. It has been really helpful to us, especially as our...
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Avantas is in the process of modernizing, which is definitely needed. The vendor is doing it in...
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In general, Smart Square is great software, but it needs a lot of TLC and maintenance in order to be...
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We have had a long relationship with Avantas, and it is a pretty good one. I am really impressed...
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Smart Square turned out to not be the best solution for us. Avantas doesn't make promises or...
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A lot of Smart Square had to be rebuilt because of a lack of communication, but the vendor's effort...
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Our complaint is that Avantas focuses on new functionality instead of fixing what isn't working...
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Avantas' service is responsive as far as same-day tech support goes. However, they can't do a lot of...
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There have been a few hiccups with things that we have tried to implement in the solution but...
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Ultimately, the solution has been beneficial for our staffing purposes. For regular staffing and...
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We have had issues with frequent service downtimes. A lot of the time during schedule sign ups, we...
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We looked at another vendor's system, but Smart Square was hands down the better solution compared...
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The vendor has done a lot of customizations for us as part of the package. I don’t feel like they...
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We had an implementation consultant assigned to our project who was absolutely awesome. The vendor...
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The vendor uses a train-the-trainer approach. As long as we have the right people in the room for...
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The product works 99% of the time. The system works exactly the way it is supposed to. Integration...
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Our users are much happier with the system than they were with our previous system. That is a...
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There have been a couple of business lines where we have had to do some custom builds, and that...
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The vendor had regular calls with their clients, and it seems like they take feedback to their...
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The vendor has level-two support. If I couldn’t solve something myself, I could escalate to their...
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The vendor sends regular reports on our elevated users in the system. They proactively send us some...
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We contact the help desk when there is something we immediately need, but we also have an account...
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The vendor has some pretty user-friendly dashboards. I have had calls with other organizations...
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The vendor is still small and agile enough that they work with their clients to build out individual...
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We have been able to collaborate with Avantas. They have been willing to try new things and new...
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Some of Smart Square's core functionality is designed to support hospital or inpatient scheduling...
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Avantas is doing very well. They are upgrading their software, and that shows that they care about...
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Opening tickets with the vendor sometimes takes a little longer than we would expect it to. The...
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There are times when Avantas will charge us for something, but there are other times when we will...
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Avantas stays in touch with their clients. We have frequent meetings with them. Those are very helpful....
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Avantas is the best vendor I have ever worked with. They are so good at helping us and working with...
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We have really improved the utilization of our resources and improved our costs. We have seen Smart...
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There are a lot of ways we have been able to utilize data analytics. The timing of going live and...
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In terms of new areas, we are looking at food and nutrition, transportation, and a few others. One...
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We have really been able to use our team members and make sure FTEs are scheduled in a way that...
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Change is hard. That has nothing to do with Smart Square; that is just something to consider when...
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I think a lot of people think about using Smart Square for technicians and nurses, and those are...
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The implementation and training were top notch. I am not sure I have ever gone through an...
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The training we received from Smart Square was really good, and the education is ongoing. Avantas...
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One of the benefits of using Smart Square is the data we have to drive decisions. The solution is so...
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The product is currently part of our long-term plans, but we are entertaining the thought of looking...
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I would not buy the system in its current iteration again. We are looking for an overall solution...
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The system is buggy at times, and we are noticing that more often. Smart Square isn't as responsive...
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The vendor has done a lot of work, and a lot of things are coming out, but we are still missing...
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The system is very good at providing data points for staffing and scheduling in nursing. It gives...
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I would give the vendor an A+ for their support and their ability to work with anyone. Avantas is...
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I like the system. Overall, I am satisfied, and the product works. From one perspective, the system...
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The integration has been horrible with the system. The way it integrates with our current system is...
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Right now, the system is not coding correctly, and it is not translating into our new payroll...
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I don’t really see the system delivering all the things I would like it to. For instance, we are...
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I didn’t feel like the vendor's service was proactive at all, and there are so many issues that are...
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We brought in Avantas' consultants. They were very knowledgeable, and they knew how to apply their...
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The vendor's onboarding process was really good. During the COVID-19 pandemic, we were able to...
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Many of our staff members who barely even use their smartphones are able to interface with the...
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Smart Square is really good for hospital settings. But when it comes to surgical services or things...
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The product is a staffing customization tool, and it needs to be functional for all users at...
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I have been very surprised that the solution doesn't have good functionality for our flow pool. I...
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We haven't really seen a delivery of new technology from Avantas other than the upgrades to their...
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In the next few years, we are going to be doing some RFPs to look at and compare the software to...
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Avantas keeps promises, but they sometimes don't keep those promises in a timely manner. When...
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In the past, it seemed like there was a charge for everything. But then we asked why we were paying...
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The system is very user friendly for staff and managers. But when it comes to system admin, we have...
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The vendor doesn’t tell us about versions. They just always put out monthly enhancements. Back in...
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We cannot just get one report that says how many openings we have with each shift for the next...
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We have calls frequently if something happens that could really affect our health system. The...
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Avantas avoids charging us as best they can. We have more of a business partnership. We are given...
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This is not totally fair because of everything we have been going through with COVID-19, but my...
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The product does not integrate with our HR platform. Avantas and the other vendor cannot make that...
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We are aware of a new platform that Avantas is testing and going to push. It looks great and is...
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With smaller rollouts, the handouts and PDFs of training guides are probably sufficient for us. That...
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What I like about Avantas the most is the open line of communication between us. That communication...
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The support team is always right there, and they always answer our calls. Avantas is just an email...
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I like that Smart Square is an online scheduling program. It is my first time ever using an online...
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The ease of use has gotten better because of the new things that Avantas is updating. The platform...
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The vendor has tried to condense the view because people are usually on their phones now and not...
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A couple of sites have gone live with the predictive model. Some have struggled a bit with it, but...
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When we first went live with Smart Square, I loved one of the support representatives that we had....
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I have struggled since we were switched to a new support representative. The feedback that we have...
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When we first started, we had a team. We had our operations person, account manager, and support...
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I know that we have struggled with how our system lags and the system's slowness. For a long time,...
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With the reporting system, the way that we gather data and report it to our leaders is hard...
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In the beginning, Smart Square was a very effective tool. It allowed us to leave paper and Excel...
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Our system administrators have to deal with troubleshooting and configuration issues because our...
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The solution doesn't have any real customization. We have a guide that can help us answer questions....
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The solution's analytics and reporting are cumbersome. They have to be created on a different...
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The vendor is great at responding to us, but they are in the process of building their new platform....
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We are charged for every upgrade. If we want to use a different analytics tool, then the vendor...
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The vendor's new modernization platform is set to roll out piece by piece. I understand that the...
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I would have to go through a procurement process, but I would consider buying Smart Square again. I...
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I haven't spoken to a vendor executive in years. I work with people from the vendor. They can solve...
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Smart Square has mediocre reporting capabilities. There is limited ability to retrieve data and...
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The greatest strength of Avantas is that we don't have a typical vendor relationship with them. They...
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Avantas provides education. They offer a lot of classes and let us know when classes are coming out....
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The biggest pain point of working with Avantas is that there are still some manual processes that we...
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Smart Square is not just a scheduling solution. It is a philosophy about aligning all of our...
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I like the look of Smart Square. It is modern.
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Avantas' system is still in its early stages, so it is running a little slow. But Avantas has been...
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