Smart Square
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Functionality and Upgrades

Smart Square is doing really well. I love the product, and we like the data analytics piece. We...

Nov 2022
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Director

Technology

We do some optimization upgrades with Avantas, and parts of the optimization have gone well, but...

Nov 2022
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Director

Other Observations & Comments

There are a few things that we have asked for that aren't available in Smart Square yet, but the...

Nov 2022
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Director

Service and Support

Avantas’ workforce optimization advisors are wonderful, and the vendor truly does have the ability...

Nov 2022
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Manager

Functionality and Upgrades

Ultimately, our administrators who used the system daily had to be the ones to put in tickets to let...

Nov 2022
||
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Manager

Functionality and Upgrades

We built most of our Smart Square units under an old configuration. The solution has been quite...

Nov 2022
||
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Manager

Functionality and Upgrades

Smart Square has everything that other scheduling systems have, and it isn't bad for end users who...

Nov 2022
||
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Director

Service and Support

One of the major strengths of Avantas is the customer service of their organization overall. If we...

Nov 2022
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Director

Functionality and Upgrades

Avantas is continuing to do upgrades. They continue to make Smart Square a more web-based and...

Nov 2022
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Director

Functionality and Upgrades

There are still opportunities for Avantas to make improvements to Smart Square within certain...

Nov 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Avantas rolled out some new UI things, and there were mixed reviews about that partly because the UI...

Oct 2022
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Analyst/Coordinator

Relationship

I have regular meetings with Avantas, and the vendor is more of a partner. We have core team calls,...

Oct 2022
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Analyst/Coordinator

Other Observations & Comments

Because of my role, I mostly hear the bad things about Smart Square. However, the system is better...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Having more opportunities to recruit shift admins at hospitals to do some of Avantas’ testing for...

Oct 2022
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Manager

Service and Support

Avantas communicates about updates and upgrades. Some of the upgrades have had a couple of glitches...

Oct 2022
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Manager

Functionality and Upgrades

A lot of Smart Square's reports export out to Excel and CSV files, and the data has to be mined so...

Oct 2022
||
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Manager

Interfacing and Integration

Smart Square is integrated with our system well. The product allows us to utilize the tool so we can...

Oct 2022
||
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Manager

Future Outlook

The tool was very effective and helped us with our response to the COVID-19 pandemic. Even on the...

Oct 2022
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Manager

Functionality and Upgrades

I am happy with Avantas. They do lots of things well. The software works for what we need it to do....

Oct 2022
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Manager

Relationship

I feel that some things may be starting to fall through the cracks when it comes to our relationship...

Oct 2022
||
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Manager

Relationship

Avantas works well with us. We always have an open line of communication. A positive thing is that...

Oct 2022
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Manager

Functionality and Upgrades

The biggest pain point right now for frontline staff and end users is that Avantas is rolling out a...

Oct 2022
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Manager

Service and Support

When Avantas started talking about their new rollouts, we had phone calls with the vendor along with...

Oct 2022
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Director

Relationship

We use Smart Square for workforce analytics, so we know where to focus. Avantas has helped us with...

Oct 2022
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Director

Relationship

I have dealt with my representative for a very long time. When I call that person, I don’t have any...

Oct 2022
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Director

Service and Support

In terms of support, sometimes it is difficult to get people on the phone. There is a lot of email...

Oct 2022
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Director

Functionality and Upgrades

I am not tech savvy, but Smart Square is easy for me to use. Avantas has always delivered. I don't...

Oct 2022
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Director

Implementation and Training

The vendor tries to be proactive and follow the changes in the medical field. Avantas actually does...

Oct 2022
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Director

Functionality and Upgrades

Smart Square works really well in terms of the things that we deal with every day. But there is...

Oct 2022
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Manager

Functionality and Upgrades

Avantas is glacially slow with changes. They are not familiar enough with their own software and how...

Oct 2022
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Manager

Implementation and Training

Avantas is pretty good at producing training materials. They have free online training sessions, so...

Oct 2022
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Manager

Functionality and Upgrades

Smart Square lacks modern APIs and does not allow for direct data access. There is no room for any...

Oct 2022
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Manager

Lessons Learned

I would recommend Smart Square to certain small organizations. Smart Square is a nice product for...

Oct 2022
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Manager

Service and Support

Avantas’ frontline support is very good, but issues that are beyond their scope take an...

Oct 2022
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Manager

Future Outlook

Avantas has consistently been unable to deliver the reports and metrics that are necessary to...

Oct 2022
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Manager

ROI / Cost (care and feeding)

I like Smart Square a lot. It is very easy for our typical staff members to use. The updated version...

Oct 2022
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Manager

Interfacing and Integration

We have been trying to get Smart Square to work with our HR software, and the systems are still not...

Oct 2022
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Manager

Service and Support

I do not like the way Avantas does their ticketing system. We send a request for support through...

Oct 2022
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Manager

Functionality and Upgrades

Avantas keeps their promises most of the time, but they are going through a modernization program,...

Oct 2022
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Manager

Functionality and Upgrades

Avantas tries, but whenever we get updates, there are always problems and bugs to be fixed; things...

Oct 2022
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Manager

Functionality and Upgrades

Smart Square doesn’t have everything we need, but Avantas is working on things. They are putting in...

Oct 2022
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Manager

Functionality and Upgrades

When the system is slow, Avantas can’t work proactively, so we don’t know whether the issues are on...

Oct 2022
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Manager

Relationship

Avantas keeps their promises. For example, if we ask them to create a certain report, they do...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Avantas does charge us for some things, but when we ask for little things, there is a lot that they...

Oct 2022
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Manager

Functionality and Upgrades

Sometimes when the vendor pushes out a new enhancement, things go wrong the next day, and then we...

Oct 2022
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Manager

Functionality and Upgrades

I like Smart Square because it is pretty easy to use. It is very easy to view the schedules, edit...

Sep 2022
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Director

Service and Support

I am pretty much in touch with Avantas every day. We have many facilities now on the system, whereas...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

One of the biggest issues that we have with the system's functionality is with its open-shift...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

Smart Square doesn't communicate well with our HR system or our time-and-attendance system. Part of...

Aug 2022
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Analyst/Coordinator

Relationship

The direction that the vendor is heading in and a lot of the changes that they are making are very...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

One thing that Avantas needs to consider is that we don't just have to schedule things for inpatient...

Aug 2022
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Analyst/Coordinator

Relationship

We have a very good relationship with Avantas. They help us work on issues, and they try to improve...

Aug 2022
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Analyst/Coordinator

Relationship

Avantas has kept the majority of their promises. I understand that they have to develop a system for...

Aug 2022
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Analyst/Coordinator

Service and Support

Avantas changes our support person frequently. We feel like as soon as we get someone up to speed...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

When the different feeds that we use to connect to the system fail, we usually have to notify the...

Aug 2022
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Analyst/Coordinator

Technology

There haven't been any major changes or improvements to the system in the time that we have worked...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor doesn't do versions of Smart Square, so whenever something new is pushed out for the...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor's charges depend on what we are asking them to do. There have been certain COVID-19...

Aug 2022
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Analyst/Coordinator

Future Outlook

Avantas is revamping the product, and they have some really great plans for new features. If they...

Aug 2022
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Manager

Implementation and Training

Some of Avantas’ education resources are not very clear to the staff using the product. The...

Aug 2022
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Manager

Functionality and Upgrades

Smart Square is easy to read. The schedulers are able to have the entire hospital up on one screen,...

Aug 2022
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Manager

Lessons Learned

I would tell a peer about Smart Square’s ease of use from a staffing office perspective and about...

Aug 2022
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(0)
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Manager

Functionality and Upgrades

The upgrades bring everybody in our system across multiple hospitals to the most up-to-date version....

Aug 2022
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Manager

Relationship

There was a bug in an update that duplicated different data such as worked hours, scheduled hours,...

Aug 2022
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Manager

Technology

People can use the system on their phones or their computers. Most associates in the building use it...

Aug 2022
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Manager

Relationship

Avantas didn’t just walk away once we were up and going. I still have frequent meetings with them....

Aug 2022
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(0)
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Manager

Functionality and Upgrades

Smart Square has helped us to better align our staffing and to see what each unit or area actually...

Aug 2022
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(0)
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Director

Relationship

Smart Square hasn’t turned out as the vendor promised when they sold it to us, and we have run into...

Aug 2022
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(0)
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Director

Implementation and Training

Avantas' ongoing training has started to go downhill, especially after COVID-19. The vendor used to...

Aug 2022
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Director

Implementation and Training

The upgrades are difficult because we have to do them when Avantas says to. We were in the middle of...

Aug 2022
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Director

Functionality and Upgrades

Smart Square is not very flexible, and that makes the system difficult to work with. For example,...

Aug 2022
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Director

Other Observations & Comments

An area of opportunity for Avantas would be managing expectations when it comes to what they can do....

Jul 2022
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Director

Implementation and Training

Avantas was great during the implementation. They really helped us get through by bringing in their...

Jul 2022
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Director

Other Observations & Comments

There have been a few delays with support tickets, but Avantas eventually gets back to us. I know...

Jul 2022
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Director

Future Outlook

As we continue to grow with the vendor, they are starting to bring in some of the things that we...

Jul 2022
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Director

Relationship

Avantas is a great vendor to partner with. Some of their strengths are that they are very much...

Jul 2022
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Director

Service and Support

We don't get executive involvement from the vendor, but we don't really need it. We have a fairly...

May 2022
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Director

Functionality and Upgrades

We have already done assessments on the system to see the time savings. I am extremely satisfied...

May 2022
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Director

Future Outlook

I think my satisfaction will be down a little in a year not necessarily on the fault of the vendor...

May 2022
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Director

ROI / Cost (care and feeding)

I think the vendor avoids charging for every little thing, but their pricing is a little tough....

May 2022
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Director

Implementation and Training

The vendor does a fantastic job with training. The vendor backs up the trucks and unloads the...

May 2022
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Director

Functionality and Upgrades

There are limitations in what customers can do with the analytics of the system and do within the...

May 2022
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Director

Interfacing and Integration

We integrated this application with our time and attendance application. That integration worked...

May 2022
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Director

Functionality and Upgrades

The biggest gap in terms of our organization's immediate needs is the analytical capability to track...

May 2022
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Director

Service and Support

The vendor does a nice job delivering new technology, and we have an incredibly responsive support...

May 2022
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Manager

Future Outlook

Smart Square was built for inpatient nursing, and it isn't equipped for everything that we want it...

May 2022
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Manager

Implementation and Training

There is a lack of communication on Avantas' part in the implementation process, but the vendor does...

May 2022
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Manager

Functionality and Upgrades

Smart Square is working as advertised, and the system does fairly well. My nursing coworkers may say...

May 2022
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Manager

Functionality and Upgrades

A lot of our end users are not very savvy with Smart Square. The system does not have a mobile...

May 2022
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Manager

Service and Support

Avantas is proactive and does a good job with support. I can get in contact with the vendor even...

May 2022
||
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Manager

Lessons Learned

My recommendation of Smart Square would depend on what a client needs the system for. If the use...

May 2022
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Director

Relationship

The vendor goes out of their way to find out what the customer wants and needs. Avantas has a new...

May 2022
||
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Director

ROI / Cost (care and feeding)

I wouldn't buy the solution again. It requires an interface with our scheduling system, and that has...

Apr 2022
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Director

Relationship

The vendor hasn't really kept their promises. They may not have known what they were promising in...

Apr 2022
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Director

Relationship

I am not sure that Avantas was ready for the big leagues. We are a complex medical center, and we...

Apr 2022
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Director

Functionality and Upgrades

The system has some reports that help us track our gaps and fill our rates. That is helpful.

Apr 2022
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Director

Other Observations & Comments

I think that the vendor has done everything that they can do for us. I don't expect anything to get...

Apr 2022
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Manager

Implementation and Training

I think the vendor provides a lot of resources and trainings. They have a lot of information on...

Apr 2022
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Manager

Service and Support

I think the vendor’s team is their greatest strength. I have not worked with them directly, but I am...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

Our previous vendor’s product was not advanced enough to meet our unique needs. Avantas was an easy...

Mar 2022
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Manager

Relationship

The implementation was pretty smooth overall, and the communication with the vendor has been pretty...

Mar 2022
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Manager

Functionality and Upgrades

The product is mostly meeting our needs. There are still a few things we wish we could customize a...

Mar 2022
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Manager

Functionality and Upgrades

We still want a few functionalities that the system doesn’t have yet. We would like a little more...

Mar 2022
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Manager

ROI / Cost (care and feeding)

There was some confusion with the pricing. We were told one thing during our discovery call about...

Mar 2022
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Manager

Functionality and Upgrades

The vendor needs to make sure their trainers and those who are building their system have all the...

Mar 2022
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Director

Service and Support

Avantas is good about communicating exactly what they can do for an individual organization. They...

Mar 2022
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Manager

Functionality and Upgrades

We are able to have multiple unit schedules with the product, and it covers all the areas that we...

Mar 2022
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Manager

Relationship

Avantas is always trying to modernize their product, and they always have different options that...

Mar 2022
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Manager

Service and Support

It is very easy to get ahold of a support person from the vendor, even if the person is not our own...

Mar 2022
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Director

Service and Support

We have a lot of ongoing calls with Avantas. Even after several years of having the product, they...

Mar 2022
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Director

Functionality and Upgrades

The product is very user friendly. I have used other scheduling software in the past, and I would...

Mar 2022
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Director

ROI / Cost (care and feeding)

The product helps us monitor the commitments that our employees make as well as the ones that our...

Mar 2022
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Director

Other Observations & Comments

We have had some issues with our timekeeping software, none of which has been primarily the fault of...

Mar 2022
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Director

Service and Support

The customer service people are extremely timely. The help desk is responsive.

Mar 2022
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Director

ROI / Cost (care and feeding)

We have a lot of analysis coming from the vendor; it is fantastic. If organizational leaders...

Mar 2022
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Director

Functionality and Upgrades

The technology of the system is wonderful. There can be difficulties moving to different platforms...

Mar 2022
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Director

Functionality and Upgrades

Avantas does grow, and they are making changes. There are some things I want Smart Square to do that...

Mar 2022
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Director

ROI / Cost (care and feeding)

We purchased Smart Square because we wanted a computerized scheduling system. We wanted transparency...

Mar 2022
||
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Analyst/Coordinator

Implementation and Training

I haven’t done training with the vendor since going live with the system, but some of the other...

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor has great customer service. We can call their phone support line and talk to some of the...

Mar 2022
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Analyst/Coordinator

Service and Support

Avantas does a really good job of working around problems and issues. But when there is a problem...

Mar 2022
||
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Analyst/Coordinator

Functionality and Upgrades

Our biggest pain point with the system has been around enhancements. The vendor seems to put a lot...

Mar 2022
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Analyst/Coordinator

Future Outlook

The product is part of our long-term plans. There will always be something bigger and better that...

Mar 2022
||
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn’t nickel-and-dime us to death, and that has been really refreshing.

Mar 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

Smart Square is great for tracking employees’ hours. The brownie point of the product is that we...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

A really big downside to Smart Square is the reporting system. For custom reports, the system is...

Mar 2022
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Analyst/Coordinator

Relationship

The vendor does their best to accommodate us and resolve any issues we have.

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

With Avantas, anytime we want to add a unit, there is a cost. Anytime we start something up, there...

Mar 2022
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Manager

Functionality and Upgrades

The vendor is pretty good about showing us upgrades to the system. They give us a lot of information...

Mar 2022
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Manager

Implementation and Training

I don’t know whether there was a miscommunication, but my understanding was that the training would...

Mar 2022
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Manager

Relationship

The vendor is meeting our integration needs about halfway because there is still a good bit that we...

Mar 2022
||
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Manager

Functionality and Upgrades

With the pandemic and staffing shortages, there is an opportunity to create new modules to do some...

Mar 2022
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Manager

Functionality and Upgrades

Some of the system is intuitive, and some of it is a struggle. Some of the issue is not people are...

Mar 2022
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Manager

Service and Support

If something is broken and we need help, we can either start a ticket or an email, but we have to...

Mar 2022
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Manager

Functionality and Upgrades

On occasion, the vendor is proactive. Our feeds sometimes get stuck, and the vendor will ask to run...

Mar 2022
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Manager

ROI / Cost (care and feeding)

I don’t know how much we spent to start, but I don’t think we got our money’s worth on the system....

Mar 2022
||
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Manager

Other Observations & Comments

We had a recent upgrade, and our users are getting used to the new user interface, but once we are...

Mar 2022
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Manager

Lessons Learned

I would recommend the system to others, but I would want to discuss the expectations others should...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

For the value that is provided with the tool, the ROI pays for itself relatively quickly. The...

Mar 2022
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Director

Other Observations & Comments

There is a nagging issue that no one seems to be able to solve. On our end, it seems like that is...

Mar 2022
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Director

Other Observations & Comments

There is really nothing earth-shattering coming from the updates. I might not see everything that...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I personally would buy this system again. We would have to have discussions internally if we did...

Mar 2022
||
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Manager

Functionality and Upgrades

This system was more designed for an inpatient world. We tried to get it into surgery and some...

Mar 2022
||
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Manager

ROI / Cost (care and feeding)

The vendor works with us on the cost of the system and every time we need to do something. They have...

Mar 2022
||
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Director

Service and Support

Our enhancement requests take a long time or don't ever come to fruition. I get that Avantas has to...

Mar 2022
||
(0)
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Director

Relationship

The vendor's executives are all well polished and very transparent. It isn't a smoke-and-mirror show...

Mar 2022
||
(0)
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Manager

Service and Support

We don't really use the phone support system yet. But we do use the text paging system, and we think...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

We get our money's worth. Especially during the COVID-19 times, the system made a huge impact.

Mar 2022
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Manager

Relationship

Avantas has been a great partner, especially over the last two years. Especially with the pandemic,...

Mar 2022
||
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Manager

Interfacing and Integration

We don't rely on Avantas to help us integrate anymore. We have gone to collecting all of our own...

Mar 2022
||
(0)
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Manager

Relationship

We used to have frequent meetings with the vendor's leadership. COVID-19 may have played a factor,...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Avantas was far superior to the other options that we could find at the time. Avantas has served us...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

I wouldn't say that the vendor outright lies, but they just cannot deliver the entire package as...

Mar 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

There are things that Avantas provides to us while waiving their fees. But then there are also times...

Mar 2022
||
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Manager

Functionality and Upgrades

Smart Square is extremely clunky. Avantas will fix something, and then we will notice that the fix...

Mar 2022
||
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Analyst/Coordinator

Future Outlook

I do not like this application, and that is because we manage it ourselves. Some other customers...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

In the past, there was a product update that we didn’t want to take. The vendor said they would...

Mar 2022
||
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We started using the product because another vendor we use didn’t have the functionality. We wanted...

Mar 2022
||
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor charges us for anything we want, so we have learned not to ask them for things.

Mar 2022
||
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Analyst/Coordinator

Implementation and Training

We implemented something from the vendor a while ago. The process didn’t go badly, but it was like...

Mar 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Our trainer from the vendor is good at training and explains things well. They get down to the user...

Mar 2022
||
(0)
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Analyst/Coordinator

Service and Support

The product support has gotten better. The person we had before was personable and did the best they...

Mar 2022
||
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Analyst/Coordinator

Interfacing and Integration

This product is the only thing that is holding us from interoperability, and we are thankful for the...

Mar 2022
||
(0)
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Analyst/Coordinator

Lessons Learned

Our end users like the product, especially since the vendor is coming out with an app, but our...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor’s executives attended user-group meetings so that we could meet them. At those meetings,...

Mar 2022
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Manager

Relationship

I think Avantas keeps their promises. But I find that they have delays sometimes in service. I also...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

There are multiple reporting functionalities that we can get for Smart Square, but they are à la...

Feb 2022
||
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Manager

Functionality and Upgrades

Smart Square does not drive outcomes for us. We have had to create the way the system can work for...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

Smart Square has a new user interface that has gone live, and they have archived and bookmarked the...

Feb 2022
||
(0)
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Manager

Relationship

We are often the ones telling Avantas when there is an issue in the system. The vendor has used us...

Feb 2022
||
(0)
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Manager

Other Observations & Comments

Our contract isn't up for a while, but we are definitely open to seeing what is on the market. My...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I wouldn't buy Smart Square again. Smart Square was created for a specific clientele, and Avantas...

Feb 2022
||
(0)
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Manager

Functionality and Upgrades

End users need to be able to use the Smart Square functionally from a mobile perspective,...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Several years ago, the vendor's payment model changed. We are getting our money's worth much more...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

I actively recommend Smart Square to others. It is data driven. It helps us understand our staffing...

Jan 2022
||
(0)
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Manager

Interfacing and Integration

Avantas has been very good about not charging us extra for integrations we have had to do to make...

Jan 2022
||
(0)
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Manager

Technology

Avantas’ delivery of new technology is good. Avantas is working on a project that they are calling...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

It is very challenging to pull data out of Smart Square and create reports. The request piece of the...

Jan 2022
||
(0)
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Manager

Relationship

There has not been anything negative about Avantas’ executive involvement. They have a team of...

Jan 2022
||
(0)
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Director

Relationship

The vendor organization doesn’t really make promises. We have discussions, and they make it pretty...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We heavily rely on the system, but it is more expensive than many of the other products on the...

Jan 2022
||
(0)
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Director

Functionality and Upgrades

The ability to get data out of the system for reporting capabilities is challenging. The data in the...

Jan 2022
||
(0)
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Director

Implementation and Training

The vendor mostly provides webinars. They have highly experienced people doing their training, and...

Jan 2022
||
(0)
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Director

Service and Support

The vendor's phone and web support people are relatively available. I text them, and they text me....

Jan 2022
||
(0)
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Director

Functionality and Upgrades

I recommend the system all the time. I fully support the system. There are some things that the...

Jan 2022
||
(0)
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Director

Relationship

We have been a partner of the vendor's for a very long time, and the vendor organization has come a...

Jan 2022
||
(0)
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