Azalea EHR/PM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Analyst/Coordinator

Value

Azalea Health charges an extra fee for every little thing. If we want to add something, like the...

Apr 2025
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Analyst/Coordinator

Operations

Azalea Health wants us to read and do the training ourselves. There is not on-site training. The...

Apr 2025
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Analyst/Coordinator

Relationship

Azalea Health’s support people are there when I need them, and we have access to senior-level...

Apr 2025
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Analyst/Coordinator

Product

If I were to go to the market to choose a system, I would still choose Azalea Health's solution. It...

Apr 2025
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Manager

Relationship

The system has some reports that have been quite handy and nice, but the descriptors for a lot of...

Feb 2025
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Manager

Value

We recently had a provider leave, and we wanted to deactivate them in the system so that we wouldn't...

Feb 2025
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Manager

Operations

We had online training available to staff members when we first started with Azalea Health. It would...

Feb 2025
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Manager

Product

In our previous system, our staff members had the ability to look at a provider's schedule. In each...

Feb 2025
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Manager

Relationship

We wanted to have a printout every day for providers with a list of appointment times, patients, and...

Feb 2025
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Manager

Relationship

I have no clue whether we are supposed to be getting upgrades from Azalea Health. I don't know...

Feb 2025
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Manager

Loyalty

In Azalea Health's defense, they are obviously geared toward hospitals, large clinics, and...

Feb 2025
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Manager

Relationship

Azalea Health's support staff members do the best that they can. We like that there is a history...

Feb 2025
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Manager

Operations, Product

Azalea Health's system wasn't easy to transition to. It is a more complicated platform than what we...

Feb 2025
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Manager

Culture, Relationship

We had some requests that seemed like they would be pretty simple, but we were told that the...

Feb 2025
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Manager

Value

Little things that we want to connect with Azalea Health's system cost extra money. Connecting...

Dec 2024
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Manager

Operations

Azalea Health’s platform is almost too busy, and it isn't really easy. It is hard to do chart...

Dec 2024
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Manager

Culture, Product

I would tell someone asking about Azalea Health's system that the billing part is great. If we make...

Dec 2024
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Manager

Loyalty, Product

The biggest problem for my medical assistants is that there is no chief-complaint functionality in...

Dec 2024
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Manager

Relationship

Azalea Health’s customer service is absolutely wonderful. I hope the vendor never changes their...

Dec 2024
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CEO/President

Loyalty, Value

The biggest problem with some of the functionalities has to do with the other vendor interfaces,...

Nov 2024
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CEO/President

Relationship

Azalea Health is way better than most at keeping their promises, but they don’t communicate a road...

Nov 2024
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CEO/President

Relationship, Product

Azalea Health has never really reached out. I would like communication if they are going to make...

Nov 2024
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CEO/President

Value

Azalea Health avoids charging now. When we were using them for our RCM management as well, during...

Nov 2024
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CEO/President

Loyalty, Relationship

One of the main reasons I stay with Azalea Health is that the support staff that I work with has...

Nov 2024
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CEO/President

Loyalty

If we were in the market for a new vendor, and based on the way the market is currently going, I...

Nov 2024
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CEO/President

Operations

The product quality is very good. End users are surprised at how easy it is to navigate through the...

Nov 2024
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Analyst/Coordinator

Relationship

Azalea Health hasn't really introduced any new technology. They don't tell us about their vision for...

Jun 2024
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Analyst/Coordinator

Value

Azalea Health's EHR is more expensive than a lot of other options, but the vendor has done better...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship

One of the reasons we would look into other vendors is mainly that Azalea Health doesn't listen. We...

Jun 2024
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