Azalea EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
User Commentary
Azalea Health's EHR is quite easy to use. There are little issues with communication and getting the...
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Our end users really like Azalea Health's EHR. The end users aren't really into electronic things,...
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Azalea Health's system is good except for the reporting and scheduling pieces. The system is...
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We have a telehealth tool built into Azalea Health's system. The tool is good, but if a patient or...
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Azalea Health's system has a user-friendly interface. I don't have a lot of problems with the...
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Whenever I have a question or a concern, I get a very prompt response from Azalea Health with all...
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We are aware that things cost money, so we anticipate that there is an extra charge for some of our...
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I think Azalea Health's system is very user friendly and intuitive. Of course, we have used it for...
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Azalea Health made some adjustments to provide some of the new things that have come out, like the...
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We had some overviews when we first went live with Azalea Health's system, but for the most part, it...
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There is a third-party dictation software that is incorporated into Azalea Health's solution. We can...
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I think Azalea Health does well in terms of this solution doing what they profess it will do. Azalea...
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If I have an issue, I can either send the support people a ticket or call them. The Azalea Health...
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I know the software is capable of faxing, but that involves a separate fee. The appointment...
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With new things that come on, we need to be trained more than just sticking the responsibility on...
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I absolutely love Azalea Health's system. The benefit of using the system is just the ease of use....
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I have heard our nurses and nurse practitioners saying that they have had some issues with...
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The upgrades don't give us too much trouble. When we have issues, Azalea Health fixes them within 24...
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We have had a very positive experience with Azalea Health. We love that we can call them for...
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The only unexpected cost we experience from Azalea Health is with eFaxing. We knew what we would be...
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We received our money’s worth for Azalea Health's training, but we should have gotten more training....
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Azalea Health has kept all their promises, but we put in a request many months ago that they need to...
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Azalea Health doesn't nickel-and-dime us on top of what is in our contract for their services, but...
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I really like the EHR and am completely happy with the product and the vendor. Azalea Health is...
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The quality of the vendor's staff and consultants is a little tough to rate right now. We had a...
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Our previous account manager was really helpful through what we went through last year. That person...
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We have a doctor who won't even use the EHR because of the lack of ease of use. When we are setting...
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If we send a fax, there is a charge. If we need help with something, there is a charge. There are...
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When we contact customer support, they send us to a video. The support people's first question is...
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I would like the vendor to have training available. There has been none. We want improvements in the...
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It would be great if staff members could communicate through the Azalea Health software.
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Azalea Health does keep their software up to date. It does what we need it to do; using it is just a...
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When we get bills, Azalea Health reaches out proactively. But I would like to see more communication...
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We were very well prepared for our transfer of service. I really like Azalea Health. We haven't...
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I have noticed some updates in the system. They are usually global updates. They aren't necessary...
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When we have new hires, we enroll them in Azalea Academy. That gives them basic videos and...
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The system's hospital side is completely different from its clinical side. I would like there to be...
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One thing that our old system had was a statement guarantor. That allowed us to set who the billing...
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I wish that we could fix the system so that it would make providers enter a little more information....
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Azalea Health's support is good. Their people try to help us.
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I have recommended the solution to several people. I would tell others that the solution is...
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The product has had little bugs lately because the vendor is updating things, but overall, the...
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Azalea Health’s product has been working pretty well overall. It is really simple to use and really...
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Azalea Health has been up to date on everything that we do. If I have any issues or there is a new...
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The integration and functionality have been good. The system is template based, so we built it...
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When we need to get support, that is simple. There is a little button we can click, and it sends the...
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At one point, Azalea Health told me that it would be an additional fee if we wanted each of our...
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We didn't fully receive our money's worth for our training, but that wasn't Azalea Health's fault....
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The solution is pretty self-explanatory. Our providers decided that they wanted their own templates...
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I really like everything about the Azalea Health system; it is great. Switching to the Azalea Health...
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My desire for the future is to capitalize on data-driven plans. I want to have access to reports and...
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I feel like I am looking at a Google search page when I pull up the Azalea Health system. It is...
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The most important success we have had with the system is that we have one place for everything. All...
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One time, I called on a Saturday and had my problem fixed within 45 minutes. I spoke to a person...
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Azalea Health's system does everything. It helps us with referrals and scheduling and integrates...
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Azalea Health is amazing. We have been with them for several years now, and no new costs have popped...
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Over the years, Azalea Health has added things to the product, like online narcotic prescriptions,...
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There was no cost for the vendor's training. That training was included with our setup costs and...
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Azalea Health's system is absolutely part of our long-term plans. It is an important part of our...
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Azalea Health's system has a lot of potential, and it is growing. It is simple to use, and the...
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When we did in-house billing, our processes were very inefficient and archaic. We couldn't tell what...
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Azalea Health is very responsive to any suggestions that we have or changes that we want to make....
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I have been happy with Azalea Health. Their EHR is very easy to use. It is web based and easily...
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Support has always been Azalea Health's biggest asset. When I have a screaming physician that wants...
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Compared to the larger EHRs, Azalea Health's system is highly valued because of the quality support...
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We had some unexpected costs with Azalea Health for their resources to come on-site for training and...
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Azalea Health charges us for every little thing on the EHR side. There are a lot of reporting...
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Azalea Health's implementation team is very good. There have been a few hits and misses over the...
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Training is where Azalea Health is lacking. That is their lowest area. They moved to online...
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Even after all these years, Azalea Health's system is basic. It doesn't have a lot of bells and...
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The integration with Azalea Health's system is improving. The vendor is acquiring outside services...
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I use Azalea Health's system the most to run reports. I really like the reports I can get from the...
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Our biggest success is our relationship with Azalea Health. We have a representative who is very...
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It would be nice if Azalea Health could tailor things to our specialty a bit more.
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I would like the solution to integrate a little more with other EHRs. It would be nice if we could...
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We pay a good price for the solution. It is really easy to use, and I like its telemedicine feature.
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The vendor's support people are usually able to solve our issues within a day.
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The whole program is user friendly. We really love the scheduling piece. It is really simple to get...
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I would like the vendor to reply to our emails a little more quickly and to offer more detailed...
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When we call Azalea Health, they answer, but I might not get everything I need. Our issues are not...
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The system doesn't quite help us with meaningful use. The data is there, but the system can't pull...
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Azalea Health used to let us know about things ahead of time. They don't anymore. Azalea Health does...
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The system was sold to us as a top-notch product, but it didn't do everything Azalea Health told us...
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If I recommended the product to others, I would tell them what to tell the vendor, what to make the...
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