Azalea EHR/PM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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COO

Culture, Product

I believe Azalea EHR/PM is working as promoted. I do not use Azalea EHR/PM hardly at all. I pay the...

May 2024
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COO

Loyalty, Relationship, Value

I don't know that we have ever really needed to work with anybody on the Azalea EHR/PM software,...

May 2024
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COO

Product, Value

I haven't heard anybody actually say one specific thing that they really like about Azalea EHR/PM....

May 2024
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Manager

Relationship

In the vendor's development, they should listen to their customers more.

May 2024
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Manager

Relationship

We have had some issues with the vendor's customer service over the last few years. It takes days or...

May 2024
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Manager

Culture

I like the way the vendor does their invoicing and billing because it encompasses a bunch of...

May 2024
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Manager

Operations, Product

The product is extremely user friendly. The process of scheduling and adding new physicians is...

May 2024
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Manager

Loyalty

Our partner company has decided to move to another EHR and PM system. Our organization is putting us...

May 2024
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Manager

Loyalty

We love Azalea EHR/PM. The reason we went with it is that the electronic medical records are so...

May 2024
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Manager

Relationship

The vendor calls me back within 10 minutes when I need them to. When I had an issue, the vendor's...

May 2024
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Manager

Product

Our telehealth vendor takes payments, and the process is really easy and simple. If Azalea Health...

May 2024
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Manager

Operations

We can go in and train ourselves. That is the part I really don't like. I would rather have the...

May 2024
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Manager

Product

The system is pretty consistent and intuitive. It is easy enough to follow the screens and the...

May 2024
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Manager

Relationship

Azalea Health is pretty responsive. We don't have a lot of issues where we need to go to the tech or...

May 2024
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Manager

Product

It would be nice to be able to populate the system with demographic information out of the hospital...

May 2024
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Manager

Product

Something that seems a little kludgy in the system is the process of providing medical records out...

May 2024
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Manager

Product

The system is a good product, and I would recommend it based on our experience. It has served us and...

May 2024
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Manager

Product

The only blips that we have had with the system have had to do with some frustration with dictation...

May 2024
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Manager

Product

One thing that is missing in Azalea Health's EHR is fax confirmations in the faxing system. I also...

May 2024
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Manager

Product

Azalea Health's EHR is pretty user friendly. It just flows really well. There are not a lot of...

May 2024
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Manager

Relationship

To make the support better, Azalea Health could have consistency in their support team. We get...

May 2024
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Analyst/Coordinator

Relationship

I love the friendliness and the knowledge of Azalea Health’s staff. If we call in with an issue,...

Apr 2024
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Analyst/Coordinator

Relationship

Recently, I had an issue with claims rejecting due to the MPI. I tried to send a support ticket to...

Apr 2024
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CEO/President

Loyalty, Relationship

I have recommended Azalea Health a lot in the past, but because of my recent dissatisfaction, I...

Mar 2024
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CEO/President

Operations

We implemented the system a while ago, but that implementation went well. One thing I like about...

Mar 2024
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CEO/President

Relationship, Product

I do not like Azalea Health’s dashboards. Azalea Health is now fully integrated with DashboardMD....

Mar 2024
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Physician

Operations

I like Azalea Health. The implementation services are good. Azalea Health is also good at supporting...

Feb 2024
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Physician

Loyalty

I like Azalea Health’s system. It is doing everything Azalea Health said it would. It is easy on the...

Feb 2024
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Physician

Relationship, Product

Some things that I want to be fixed don't seem resolvable, and they may be outside the reach of...

Feb 2024
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Physician

Product

One feature I haven't complained about, but maybe I should one day, is the inventory program, which...

Feb 2024
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Physician

Operations

Azalea Health’s training is a little cumbersome because I have to take time to watch their videos....

Feb 2024
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Physician

Product

There is one little problem with the Azalea Health EHR. When I try to dictate, it does not recognize...

Feb 2024
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Manager

Product

Just like with any system, integration with Azalea Health's system takes a while.

Nov 2023
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CEO/President

Relationship

When we encountered a problem in the system or something that we wanted to change, we used to be...

Nov 2023
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CEO/President

Relationship, Product

In terms of the solutions and services the vendor offers, Azalea Health is doing a good job. They...

Nov 2023
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CEO/President

Relationship

When LeonardoMD was acquired by Azalea Health, we had some concerns. However, when we talked with...

Nov 2023
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CEO/President

Relationship

I was very pleased with Azalea Health until about six months ago. The vendor said that we would have...

Nov 2023
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CEO/President

Culture, Value

Recently, we received a notice from Azalea Health that they were substantially increasing our fees....

Nov 2023
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Relationship

Originally, if we had a question about the system, we would call Azalea Health, and someone would...

Oct 2023
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Relationship

Azalea Health's people are usually very attentive. For the most part, they are also very...

Oct 2023
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Manager

Product

We are having issues with attaching to orders any x-ray results that are done outside of our...

Oct 2023
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Manager

Relationship

If I have an issue and I contact Azalea Health, the vendor is wonderful. If the vendor ever finds an...

Oct 2023
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Manager

Relationship

Our experience with Azalea Health has been up and down. There has been frequent changeover in staff....

Aug 2023
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Manager

Product

We have issues with primary claims not being filed correctly. Our secondary claims are not being...

Aug 2023
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Manager

Product

Azalea Health's product has limited reporting capabilities compared to our previous EHR, and the...

Aug 2023
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VP/Other Executive

Loyalty, Product

We have seen a couple of other solutions that have had easier processes for making adjustments than...

Jul 2023
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VP/Other Executive

Operations, Product

The system's ease of use depends on what level of users are trying to use the system. Some of our...

Jul 2023
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VP/Other Executive

Culture, Value

It is difficult to add new providers to the system. The vendor also wants to charge us extra for new...

Jul 2023
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VP/Other Executive

Value

The product's price keeps going up as people renew their contracts with Azalea Health. The vendor...

Jul 2023
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Manager

Culture, Product

I love the Azalea Health system because it is easy to use. There are no complaints coming from our...

Jul 2023
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Manager

Product

Recently, our experience with the system has been different than before. Our previous EMR was really...

Jul 2023
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Manager

Relationship

Azalea Health sends out emails about what is going on, and we can join trainings. But I don’t look...

Jul 2023
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Manager

Product

I wish the product had fax confirmations and alerts for new orders and referrals.

Jul 2023
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Manager

Operations, Product

The product is easy to use and customizable.

Jul 2023
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Manager

Relationship, Value

The system is terrible. Azalea Health doesn’t really help us. We can send them something, and it can...

Jun 2023
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Manager

Relationship, Product, Value

Azalea Health changes things without asking us, and then they bill for those things. The vendor has...

Jun 2023
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Manager

Relationship

Azalea Health goes in and changes some things. We get used to the way the product is, and then they...

Jun 2023
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Manager

Operations

We all went through the training modules that Azalea Health has when we first got the product. As...

Jun 2023
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Manager

Relationship

Azalea Health's system is pretty easy to use. Azalea Health’s support is pretty good. I can send the...

Jun 2023
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Manager

Culture, Relationship, Value

We had one problem where Azalea Health had a glitch in their system, but they took a few months to...

Jun 2023
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Manager

Product

One day, the product works, and another day, it doesn't work. It sometimes pops up unsigned charts,...

Jun 2023
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Manager

Loyalty, Relationship

I have gone through so many advisors. I have somebody for a couple of months, and then they change...

Jun 2023
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Manager

Operations

Customers don't get the training that the vendor says they will get. That is frustrating.

Jun 2023
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Manager

Operations

The system had some technical issues that we didn't understand at first, and those issues caused...

Jun 2023
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Manager

Relationship

Azalea Health has excellent support. We always get a response from them within a few hours.

Jun 2023
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Manager

Culture, Relationship

Azalea Health originally told us that we would have the ability to speak with someone 24 hours a...

Jun 2023
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Manager

Product

Sometimes, we have issues with the system going down or kicking us out. The system's templates are...

Jun 2023
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Manager

Product

Azalea Health doesn't have a lot of updates across the system to help users. A lot of the updates...

Jun 2023
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(0)
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Manager

Operations, Product

The system is relatively easy to use, learn, and navigate.

Jun 2023
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(0)
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Manager

Culture, Value

Azalea Health doesn't avoid charging us for every little thing. At one point, we wanted to...

Jun 2023
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(0)
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Manager

Product

Azalea Health's system is user friendly and intuitive, and it allows for easy template designs. The...

Jun 2023
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Manager

Culture, Value

We are on a flat fee that we negotiated with Azalea Health. The problem is that they have increased...

Jun 2023
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Manager

Operations

The implementation was terrible, and the updates are hit and miss. Azalea Health never notifies me...

Jun 2023
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(0)
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Manager

Operations

There was no training. It was all videos. We didn't get to talk to human beings and ask questions....

Jun 2023
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Manager

Product, Value

I am having a huge problem with saving things. I have to sometimes log out and log back in. I have...

Jun 2023
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Manager

Loyalty

We are considering leaving Azalea Health's system because it interferes with our reporting. I need...

Jun 2023
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(0)
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Manager

Relationship

We used to have a moderately antique but good system from LeonardoMD, and we started getting calls...

Jun 2023
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(0)
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Manager

Relationship

My biggest problem with Azalea Health is communication. If I call the number, I get an answering...

Jun 2023
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Manager

Relationship, Product

One way to communicate with Azalea Health is through web support within the system. When I ask a...

Jun 2023
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Manager

Operations

Azalea Health's system is not user friendly. The thing about Azalea Health that is so difficult for...

Jun 2023
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(0)
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CEO/President

Operations

The implementation of Azalea Health's system was a little rough. The big piece was transferring our...

Jun 2023
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(0)
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CEO/President

Culture, Loyalty

We like Azalea Health’s pricing structure, but we do not know whether we would have had more...

Jun 2023
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CEO/President

Value

Azalea Health added telehealth capabilities at the very beginning of the pandemic, and that was...

Jun 2023
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(0)
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Analyst/Coordinator

Operations, Product

I would tell others the product is not simple, and people should find something that is easier. Once...

Jun 2023
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Analyst/Coordinator

Relationship

Azalea Health did not keep their promises around lab integration. Things were difficult, and the...

Jun 2023
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Analyst/Coordinator

Value

Everything has a price or fee with Azalea Health. Extra faxing has a price. Lab integration includes...

Jun 2023
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Analyst/Coordinator

Relationship

Azalea Health added a chat feature for support, and as long as I get a few certain people, the...

Jun 2023
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CEO/President

Operations, Product

Azalea Health's practice management piece is user friendly. Integration with other EMRs is difficult...

Jun 2023
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Manager

Value

We have been satisfied with Azalea Health’s EHR. It is comparable to everything else in terms of...

Jun 2023
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(0)
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Manager

Product

Everybody that works here likes the Azalea Health system, and it is easy for people to use....

Jun 2023
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Manager

Operations

When we first came on board, the product was much simpler than it is now because the vendor has...

Jun 2023
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Manager

Relationship, Product

We have only one thing we use Azalea Health's system for to transmit information, and so far, things...

Jun 2023
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Manager

Relationship

I have not heard from our account executive in years. That is something that the vendor does need to...

Jun 2023
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Manager

Loyalty, Product

We have issues with the screen. If we scroll up or down too fast, the system blanks out half of the...

Jun 2023
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Manager

Relationship

Lately, the vendor's support has been very good. We have been dealing with a different person, and...

Jun 2023
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(0)
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Manager

Product

When I log into Azalea Academy, it doesn't have a lot of options to choose from as far as payment...

Jun 2023
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(0)
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Manager

Relationship, Operations

We have been trying to implement our own handouts to give to patients and integrate them into our...

Jun 2023
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(0)
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Manager

Relationship

Azalea Health's support is awesome. If we need support, they are right here for us, and they are...

Jun 2023
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(0)
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Manager

Product

We have the product integrated with a couple of things, and most of the time, what we send goes through....

Jun 2023
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Manager

Product

We don't have problems with the product most of the time. As with any kind of software, people are...

Jun 2023
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(0)
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Manager

Operations

Azalea Health's training is very thorough. The system is easy to understand and easy for me to...

Jun 2023
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(0)
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Manager

Product

We like that the product is a web-based service because everything is updated and current. Things...

May 2023
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