Azalea EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
When we encountered a problem in the system or something that we wanted to change, we used to be...
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Relationship, Product
In terms of the solutions and services the vendor offers, Azalea Health is doing a good job. They...
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Relationship
When LeonardoMD was acquired by Azalea Health, we had some concerns. However, when we talked with...
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Relationship
I was very pleased with Azalea Health until about six months ago. The vendor said that we would have...
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Culture, Value
Recently, we received a notice from Azalea Health that they were substantially increasing our fees....
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Relationship
Originally, if we had a question about the system, we would call Azalea Health, and someone would...
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Relationship
Azalea Health's people are usually very attentive. For the most part, they are also very...
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Product
We are having issues with attaching to orders any x-ray results that are done outside of our...
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Relationship
If I have an issue and I contact Azalea Health, the vendor is wonderful. If the vendor ever finds an...
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Relationship
Our experience with Azalea Health has been up and down. There has been frequent changeover in staff....
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Product
We have issues with primary claims not being filed correctly. Our secondary claims are not being...
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Product
Azalea Health's product has limited reporting capabilities compared to our previous EHR, and the...
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Loyalty, Product
We have seen a couple of other solutions that have had easier processes for making adjustments than...
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Operations, Product
The system's ease of use depends on what level of users are trying to use the system. Some of our...
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Culture, Value
It is difficult to add new providers to the system. The vendor also wants to charge us extra for new...
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Value
The product's price keeps going up as people renew their contracts with Azalea Health. The vendor...
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Culture, Product
I love the Azalea Health system because it is easy to use. There are no complaints coming from our...
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Product
Recently, our experience with the system has been different than before. Our previous EMR was really...
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Relationship
Azalea Health sends out emails about what is going on, and we can join trainings. But I don’t look...
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Product
I wish the product had fax confirmations and alerts for new orders and referrals.
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Operations, Product
The product is easy to use and customizable.
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Relationship, Value
The system is terrible. Azalea Health doesn’t really help us. We can send them something, and it can...
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Relationship, Product, Value
Azalea Health changes things without asking us, and then they bill for those things. The vendor has...
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Relationship
Azalea Health goes in and changes some things. We get used to the way the product is, and then they...
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Operations
We all went through the training modules that Azalea Health has when we first got the product. As...
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Relationship
Azalea Health's system is pretty easy to use. Azalea Health’s support is pretty good. I can send the...
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Culture, Relationship, Value
We had one problem where Azalea Health had a glitch in their system, but they took a few months to...
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Product
One day, the product works, and another day, it doesn't work. It sometimes pops up unsigned charts,...
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Loyalty, Relationship
I have gone through so many advisors. I have somebody for a couple of months, and then they change...
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Operations
Customers don't get the training that the vendor says they will get. That is frustrating.
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Operations
The system had some technical issues that we didn't understand at first, and those issues caused...
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Relationship
Azalea Health has excellent support. We always get a response from them within a few hours.
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Culture, Relationship
Azalea Health originally told us that we would have the ability to speak with someone 24 hours a...
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Product
Sometimes, we have issues with the system going down or kicking us out. The system's templates are...
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Product
Azalea Health doesn't have a lot of updates across the system to help users. A lot of the updates...
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Operations, Product
The system is relatively easy to use, learn, and navigate.
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Culture, Value
Azalea Health doesn't avoid charging us for every little thing. At one point, we wanted to...
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Product
Azalea Health's system is user friendly and intuitive, and it allows for easy template designs. The...
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Culture, Value
We are on a flat fee that we negotiated with Azalea Health. The problem is that they have increased...
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Operations
The implementation was terrible, and the updates are hit and miss. Azalea Health never notifies me...
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Operations
There was no training. It was all videos. We didn't get to talk to human beings and ask questions....
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Product, Value
I am having a huge problem with saving things. I have to sometimes log out and log back in. I have...
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Loyalty
We are considering leaving Azalea Health's system because it interferes with our reporting. I need...
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Relationship
We used to have a moderately antique but good system from LeonardoMD, and we started getting calls...
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Relationship
My biggest problem with Azalea Health is communication. If I call the number, I get an answering...
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Relationship, Product
One way to communicate with Azalea Health is through web support within the system. When I ask a...
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Operations
Azalea Health's system is not user friendly. The thing about Azalea Health that is so difficult for...
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Operations
The implementation of Azalea Health's system was a little rough. The big piece was transferring our...
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Culture, Loyalty
We like Azalea Health’s pricing structure, but we do not know whether we would have had more...
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Value
Azalea Health added telehealth capabilities at the very beginning of the pandemic, and that was...
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Operations, Product
I would tell others the product is not simple, and people should find something that is easier. Once...
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Relationship
Azalea Health did not keep their promises around lab integration. Things were difficult, and the...
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Value
Everything has a price or fee with Azalea Health. Extra faxing has a price. Lab integration includes...
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Relationship
Azalea Health added a chat feature for support, and as long as I get a few certain people, the...
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Operations, Product
Azalea Health's practice management piece is user friendly. Integration with other EMRs is difficult...
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Value
We have been satisfied with Azalea Health’s EHR. It is comparable to everything else in terms of...
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Product
Everybody that works here likes the Azalea Health system, and it is easy for people to use....
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Operations
When we first came on board, the product was much simpler than it is now because the vendor has...
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Relationship, Product
We have only one thing we use Azalea Health's system for to transmit information, and so far, things...
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Relationship
I have not heard from our account executive in years. That is something that the vendor does need to...
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Loyalty, Product
We have issues with the screen. If we scroll up or down too fast, the system blanks out half of the...
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Relationship
Lately, the vendor's support has been very good. We have been dealing with a different person, and...
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Product
When I log into Azalea Academy, it doesn't have a lot of options to choose from as far as payment...
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Relationship, Operations
We have been trying to implement our own handouts to give to patients and integrate them into our...
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Relationship
Azalea Health's support is awesome. If we need support, they are right here for us, and they are...
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Product
We have the product integrated with a couple of things, and most of the time, what we send goes through....
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Product
We don't have problems with the product most of the time. As with any kind of software, people are...
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Operations
Azalea Health's training is very thorough. The system is easy to understand and easy for me to...
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Product
We like that the product is a web-based service because everything is updated and current. Things...
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Relationship, Value
We have had such a headache with Azalea Health on everything. I want to get rid of everything and...
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Loyalty
I am satisfied with Azalea Health. I like the way the product's chart is designed, and I like the...
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Relationship
I can call the support team and get ahold of anyone to help me. If someone I reach can't help me,...
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Product
There could be a bit better integration with other platforms, but I know that things work both ways....
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Culture, Relationship
Azalea Health doesn't really reach out to let us know what is going on, but if we are having an...
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Product
I like the fact that I can use the product in multiple tabs. If someone is working several positions...
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Product
There is a glitch or something with the referrals tab in the product. We have to run a referral...
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Operations
Azalea Health does a horrible job with their training. It took them weeks to set things up so we...
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Relationship
Azalea Health’s support team is good, but anytime we try to explain how things are not working...
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Value
Other EMR companies have figured out how to automate a lot of things that Azalea Health does not...
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Relationship, Product
Azalea Health does a good job with their software development. However, when it came to telemedicine...
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Operations, Product
The billing is easy to figure out because the vendor has everything set up. It doesn't take a rocket...
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Culture, Relationship, Value
Azalea Health can be very difficult to work with. We had an issue with them regarding a missing...
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Operations
Azalea Health needs to provide more hands-on training where they actually go around to offices. No...
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Relationship
Azalea Health provides some good support. If they can't help us over the phone, then they can log...
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Relationship
The vendor has representatives that handle our account, but the vendor should assign a point person...
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Value
I like Azalea Health’s pricing structure because we pay for what we need, and they even let us use...
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Culture, Value
The product is more economic than things I have seen in the past. I don't have to maintain servers...
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Loyalty, Relationship
Right now, our experience with Azalea Health is good. We had issues with the vendor on and off, but...
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Relationship
Azalea Health was really poor at answering messages, but they are getting better at that. We finally...
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Operations, Product
Sometimes when Azalea Health upgrades the system, the upgrade messes things up and puts us in a...
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Product
Before, Azalea Health was really poor at following up on claims. Some of our patients were getting...
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Operations
Azalea Health’s initial training was pretty good, but now most of their training is done via...
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Operations, Product
The product is very easy to use, so new employees don’t require a lot of training. The product is...
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Product
I would like for the vendor to do more enhancements across the board. I would like to see additional...
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Product
An area of opportunity for improvement is integration with other larger platforms. We had to...
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Relationship, Product
The way that Azalea Health takes suggestions needs improvement. It is set up now so that if we have...
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Relationship, Operations
We initially had one dedicated coordinator at Azalea Health, and they were awesome. Now the vendor...
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