Azalea EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Relationship
Azalea Health hasn't really introduced any new technology. They don't tell us about their vision for...
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Value
Azalea Health's EHR is more expensive than a lot of other options, but the vendor has done better...
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Loyalty, Relationship
One of the reasons we would look into other vendors is mainly that Azalea Health doesn't listen. We...
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Loyalty, Value
The product is not part of our long-term plans, but right now, we can't do anything about it. We...
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Product
I'm working on a Medicare bad debt report, and I have to generate the report because Azalea Health...
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Relationship
When the salesperson came along, there was going to be a 24-hour support service. It was never going...
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Culture, Relationship
Azalea Health has outsourced a lot of stuff now. They are not even doing statements anymore; they...
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Culture
Even during COVID when we were so slow and everybody's business was so slow, the vendor made no...
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Culture, Loyalty
The Azalea Health system was part of our long-term plan until Azalea Health sent us a renewal with a...
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Operations, Product
The system is easy to use, and it is easy to look up payments, billing, and encounter notes. The...
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Product
There are some glitches in Azalea Health's system. It only has a one-way texting system, so we had...
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Culture, Product
I believe Azalea EHR/PM is working as promoted. I do not use Azalea EHR/PM hardly at all. I pay the...
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Loyalty, Relationship, Value
I don't know that we have ever really needed to work with anybody on the Azalea EHR/PM software,...
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Product, Value
I haven't heard anybody actually say one specific thing that they really like about Azalea EHR/PM....
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Relationship
In the vendor's development, they should listen to their customers more.
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Relationship
We have had some issues with the vendor's customer service over the last few years. It takes days or...
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Culture
I like the way the vendor does their invoicing and billing because it encompasses a bunch of...
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Operations, Product
The product is extremely user friendly. The process of scheduling and adding new physicians is...
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Loyalty
Our partner company has decided to move to another EHR and PM system. Our organization is putting us...
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Loyalty
We love Azalea EHR/PM. The reason we went with it is that the electronic medical records are so...
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Relationship
The vendor calls me back within 10 minutes when I need them to. When I had an issue, the vendor's...
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Product
Our telehealth vendor takes payments, and the process is really easy and simple. If Azalea Health...
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Operations
We can go in and train ourselves. That is the part I really don't like. I would rather have the...
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Product
The system is pretty consistent and intuitive. It is easy enough to follow the screens and the...
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Relationship
Azalea Health is pretty responsive. We don't have a lot of issues where we need to go to the tech or...
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Product
It would be nice to be able to populate the system with demographic information out of the hospital...
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Product
Something that seems a little kludgy in the system is the process of providing medical records out...
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Product
The system is a good product, and I would recommend it based on our experience. It has served us and...
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Product
The only blips that we have had with the system have had to do with some frustration with dictation...
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Product
One thing that is missing in Azalea Health's EHR is fax confirmations in the faxing system. I also...
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Product
Azalea Health's EHR is pretty user friendly. It just flows really well. There are not a lot of...
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Relationship
To make the support better, Azalea Health could have consistency in their support team. We get...
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Relationship
I love the friendliness and the knowledge of Azalea Health’s staff. If we call in with an issue,...
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Relationship
Recently, I had an issue with claims rejecting due to the MPI. I tried to send a support ticket to...
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Loyalty, Relationship
I have recommended Azalea Health a lot in the past, but because of my recent dissatisfaction, I...
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Operations
We implemented the system a while ago, but that implementation went well. One thing I like about...
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Relationship, Product
I do not like Azalea Health’s dashboards. Azalea Health is now fully integrated with DashboardMD....
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Operations
I like Azalea Health. The implementation services are good. Azalea Health is also good at supporting...
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Loyalty
I like Azalea Health’s system. It is doing everything Azalea Health said it would. It is easy on the...
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Relationship, Product
Some things that I want to be fixed don't seem resolvable, and they may be outside the reach of...
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Product
One feature I haven't complained about, but maybe I should one day, is the inventory program, which...
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Operations
Azalea Health’s training is a little cumbersome because I have to take time to watch their videos....
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Product
There is one little problem with the Azalea Health EHR. When I try to dictate, it does not recognize...
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Product
Just like with any system, integration with Azalea Health's system takes a while.
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Relationship
When we encountered a problem in the system or something that we wanted to change, we used to be...
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Relationship, Product
In terms of the solutions and services the vendor offers, Azalea Health is doing a good job. They...
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Relationship
When LeonardoMD was acquired by Azalea Health, we had some concerns. However, when we talked with...
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Relationship
I was very pleased with Azalea Health until about six months ago. The vendor said that we would have...
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Culture, Value
Recently, we received a notice from Azalea Health that they were substantially increasing our fees....
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Relationship
Originally, if we had a question about the system, we would call Azalea Health, and someone would...
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Relationship
Azalea Health's people are usually very attentive. For the most part, they are also very...
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Product
We are having issues with attaching to orders any x-ray results that are done outside of our...
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Relationship
If I have an issue and I contact Azalea Health, the vendor is wonderful. If the vendor ever finds an...
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Relationship
Our experience with Azalea Health has been up and down. There has been frequent changeover in staff....
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Product
We have issues with primary claims not being filed correctly. Our secondary claims are not being...
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Product
Azalea Health's product has limited reporting capabilities compared to our previous EHR, and the...
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