Azalea EHR/PM - Small Practices Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
The system has some reports that have been quite handy and nice, but the descriptors for a lot of...
Login or Create an Account to see details.
Value
We recently had a provider leave, and we wanted to deactivate them in the system so that we wouldn't...
Login or Create an Account to see details.
Operations
We had online training available to staff members when we first started with Azalea Health. It would...
Login or Create an Account to see details.
Product
In our previous system, our staff members had the ability to look at a provider's schedule. In each...
Login or Create an Account to see details.
Relationship
We wanted to have a printout every day for providers with a list of appointment times, patients, and...
Login or Create an Account to see details.
Relationship
I have no clue whether we are supposed to be getting upgrades from Azalea Health. I don't know...
Login or Create an Account to see details.
Loyalty
In Azalea Health's defense, they are obviously geared toward hospitals, large clinics, and...
Login or Create an Account to see details.
Relationship
Azalea Health's support staff members do the best that they can. We like that there is a history...
Login or Create an Account to see details.
Operations, Product
Azalea Health's system wasn't easy to transition to. It is a more complicated platform than what we...
Login or Create an Account to see details.
Culture, Relationship
We had some requests that seemed like they would be pretty simple, but we were told that the...
Login or Create an Account to see details.
Value
Little things that we want to connect with Azalea Health's system cost extra money. Connecting...
Login or Create an Account to see details.
Operations
Azalea Health’s platform is almost too busy, and it isn't really easy. It is hard to do chart...
Login or Create an Account to see details.
Culture, Product
I would tell someone asking about Azalea Health's system that the billing part is great. If we make...
Login or Create an Account to see details.
Loyalty, Product
The biggest problem for my medical assistants is that there is no chief-complaint functionality in...
Login or Create an Account to see details.
Relationship
Azalea Health’s customer service is absolutely wonderful. I hope the vendor never changes their...
Login or Create an Account to see details.
Loyalty, Value
The biggest problem with some of the functionalities has to do with the other vendor interfaces,...
Login or Create an Account to see details.
Relationship
Azalea Health is way better than most at keeping their promises, but they don’t communicate a road...
Login or Create an Account to see details.
Relationship, Product
Azalea Health has never really reached out. I would like communication if they are going to make...
Login or Create an Account to see details.
Value
Azalea Health avoids charging now. When we were using them for our RCM management as well, during...
Login or Create an Account to see details.
Loyalty, Relationship
One of the main reasons I stay with Azalea Health is that the support staff that I work with has...
Login or Create an Account to see details.
Loyalty
If we were in the market for a new vendor, and based on the way the market is currently going, I...
Login or Create an Account to see details.
Operations
The product quality is very good. End users are surprised at how easy it is to navigate through the...
Login or Create an Account to see details.
Relationship
Azalea Health hasn't really introduced any new technology. They don't tell us about their vision for...
Login or Create an Account to see details.
Value
Azalea Health's EHR is more expensive than a lot of other options, but the vendor has done better...
Login or Create an Account to see details.
Loyalty, Relationship
One of the reasons we would look into other vendors is mainly that Azalea Health doesn't listen. We...
Login or Create an Account to see details.
Loyalty, Value
The product is not part of our long-term plans, but right now, we can't do anything about it. We...
Login or Create an Account to see details.
Product
I'm working on a Medicare bad debt report, and I have to generate the report because Azalea Health...
Login or Create an Account to see details.
Relationship
When the salesperson came along, there was going to be a 24-hour support service. It was never going...
Login or Create an Account to see details.
Culture, Relationship
Azalea Health has outsourced a lot of stuff now. They are not even doing statements anymore; they...
Login or Create an Account to see details.
Culture
Even during COVID when we were so slow and everybody's business was so slow, the vendor made no...
Login or Create an Account to see details.
Culture, Loyalty
The Azalea Health system was part of our long-term plan until Azalea Health sent us a renewal with a...
Login or Create an Account to see details.
Operations, Product
The system is easy to use, and it is easy to look up payments, billing, and encounter notes. The...
Login or Create an Account to see details.
Product
There are some glitches in Azalea Health's system. It only has a one-way texting system, so we had...
Login or Create an Account to see details.
Culture, Product
I believe Azalea EHR/PM is working as promoted. I do not use Azalea EHR/PM hardly at all. I pay the...
Login or Create an Account to see details.
Loyalty, Relationship, Value
I don't know that we have ever really needed to work with anybody on the Azalea EHR/PM software,...
Login or Create an Account to see details.
Product, Value
I haven't heard anybody actually say one specific thing that they really like about Azalea EHR/PM....
Login or Create an Account to see details.
Relationship
In the vendor's development, they should listen to their customers more.
Login or Create an Account to see details.
Relationship
We have had some issues with the vendor's customer service over the last few years. It takes days or...
Login or Create an Account to see details.
Culture
I like the way the vendor does their invoicing and billing because it encompasses a bunch of...
Login or Create an Account to see details.
Operations, Product
The product is extremely user friendly. The process of scheduling and adding new physicians is...
Login or Create an Account to see details.
Loyalty
Our partner company has decided to move to another EHR and PM system. Our organization is putting us...
Login or Create an Account to see details.
Loyalty
We love Azalea EHR/PM. The reason we went with it is that the electronic medical records are so...
Login or Create an Account to see details.
Relationship
The vendor calls me back within 10 minutes when I need them to. When I had an issue, the vendor's...
Login or Create an Account to see details.
Product
Our telehealth vendor takes payments, and the process is really easy and simple. If Azalea Health...
Login or Create an Account to see details.
Operations
We can go in and train ourselves. That is the part I really don't like. I would rather have the...
Login or Create an Account to see details.
Product
The system is pretty consistent and intuitive. It is easy enough to follow the screens and the...
Login or Create an Account to see details.
Relationship
Azalea Health is pretty responsive. We don't have a lot of issues where we need to go to the tech or...
Login or Create an Account to see details.
Product
It would be nice to be able to populate the system with demographic information out of the hospital...
Login or Create an Account to see details.
Product
Something that seems a little kludgy in the system is the process of providing medical records out...
Login or Create an Account to see details.
Product
The system is a good product, and I would recommend it based on our experience. It has served us and...
Login or Create an Account to see details.
Product
The only blips that we have had with the system have had to do with some frustration with dictation...
Login or Create an Account to see details.
Product
One thing that is missing in Azalea Health's EHR is fax confirmations in the faxing system. I also...
Login or Create an Account to see details.
Product
Azalea Health's EHR is pretty user friendly. It just flows really well. There are not a lot of...
Login or Create an Account to see details.
Relationship
To make the support better, Azalea Health could have consistency in their support team. We get...
Login or Create an Account to see details.
Relationship
I love the friendliness and the knowledge of Azalea Health’s staff. If we call in with an issue,...
Login or Create an Account to see details.
Relationship
Recently, I had an issue with claims rejecting due to the MPI. I tried to send a support ticket to...
Login or Create an Account to see details.
​
Preferences