Azalea EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Product, Value
The vendor’s reporting could be better. They have maybe 10 or 15 canned reports. If they could...
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Relationship, Value
Azalea Health has tried to raise my rate a few times, but I called them and said no to that.
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Culture, Relationship
Whenever we put in a ticket or call to get help with something, the vendor is really quick. If I...
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Relationship
We are usually the ones who find an issue and report it to the vendor. There have been times when,...
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Culture, Relationship
We put in tickets to the vendor if we need something. We can put in a ticket, or I can contact my...
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Loyalty, Value
If I were in the market for a new core EHR/PM solution, my number-one consideration would be Azalea...
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Value
Azalea Health charges an extra fee for every little thing. If we want to add something, like the...
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Operations
Azalea Health wants us to read and do the training ourselves. There is not on-site training. The...
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Relationship
Azalea Health’s support people are there when I need them, and we have access to senior-level...
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Product
If I were to go to the market to choose a system, I would still choose Azalea Health's solution. It...
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Relationship
The system has some reports that have been quite handy and nice, but the descriptors for a lot of...
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Value
We recently had a provider leave, and we wanted to deactivate them in the system so that we wouldn't...
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Operations
We had online training available to staff members when we first started with Azalea Health. It would...
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Product
In our previous system, our staff members had the ability to look at a provider's schedule. In each...
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Relationship
We wanted to have a printout every day for providers with a list of appointment times, patients, and...
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Relationship
I have no clue whether we are supposed to be getting upgrades from Azalea Health. I don't know...
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Loyalty
In Azalea Health's defense, they are obviously geared toward hospitals, large clinics, and...
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Relationship
Azalea Health's support staff members do the best that they can. We like that there is a history...
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Operations, Product
Azalea Health's system wasn't easy to transition to. It is a more complicated platform than what we...
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Culture, Relationship
We had some requests that seemed like they would be pretty simple, but we were told that the...
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Value
Little things that we want to connect with Azalea Health's system cost extra money. Connecting...
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Operations
Azalea Health’s platform is almost too busy, and it isn't really easy. It is hard to do chart...
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Culture, Product
I would tell someone asking about Azalea Health's system that the billing part is great. If we make...
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Loyalty, Product
The biggest problem for my medical assistants is that there is no chief-complaint functionality in...
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Relationship
Azalea Health’s customer service is absolutely wonderful. I hope the vendor never changes their...
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Loyalty, Value
The biggest problem with some of the functionalities has to do with the other vendor interfaces,...
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Relationship
Azalea Health is way better than most at keeping their promises, but they don’t communicate a road...
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Relationship, Product
Azalea Health has never really reached out. I would like communication if they are going to make...
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Value
Azalea Health avoids charging now. When we were using them for our RCM management as well, during...
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Loyalty, Relationship
One of the main reasons I stay with Azalea Health is that the support staff that I work with has...
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Loyalty
If we were in the market for a new vendor, and based on the way the market is currently going, I...
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Operations
The product quality is very good. End users are surprised at how easy it is to navigate through the...
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