Azalea EHR/PM - Small Practices Commentary
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Chris Clune
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User Commentary

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Analyst/Coordinator

Relationship

Azalea Health hasn't really introduced any new technology. They don't tell us about their vision for...

Jun 2024
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Analyst/Coordinator

Value

Azalea Health's EHR is more expensive than a lot of other options, but the vendor has done better...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship

One of the reasons we would look into other vendors is mainly that Azalea Health doesn't listen. We...

Jun 2024
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Manager

Loyalty, Value

The product is not part of our long-term plans, but right now, we can't do anything about it. We...

May 2024
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Manager

Product

I'm working on a Medicare bad debt report, and I have to generate the report because Azalea Health...

May 2024
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Manager

Relationship

When the salesperson came along, there was going to be a 24-hour support service. It was never going...

May 2024
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Manager

Culture, Relationship

Azalea Health has outsourced a lot of stuff now. They are not even doing statements anymore; they...

May 2024
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Manager

Culture

Even during COVID when we were so slow and everybody's business was so slow, the vendor made no...

May 2024
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Manager

Culture, Loyalty

The Azalea Health system was part of our long-term plan until Azalea Health sent us a renewal with a...

May 2024
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Manager

Operations, Product

The system is easy to use, and it is easy to look up payments, billing, and encounter notes. The...

May 2024
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Manager

Product

There are some glitches in Azalea Health's system. It only has a one-way texting system, so we had...

May 2024
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COO

Culture, Product

I believe Azalea EHR/PM is working as promoted. I do not use Azalea EHR/PM hardly at all. I pay the...

May 2024
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COO

Loyalty, Relationship, Value

I don't know that we have ever really needed to work with anybody on the Azalea EHR/PM software,...

May 2024
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COO

Product, Value

I haven't heard anybody actually say one specific thing that they really like about Azalea EHR/PM....

May 2024
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Manager

Relationship

In the vendor's development, they should listen to their customers more.

May 2024
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Manager

Relationship

We have had some issues with the vendor's customer service over the last few years. It takes days or...

May 2024
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Manager

Culture

I like the way the vendor does their invoicing and billing because it encompasses a bunch of...

May 2024
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Manager

Operations, Product

The product is extremely user friendly. The process of scheduling and adding new physicians is...

May 2024
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Manager

Loyalty

Our partner company has decided to move to another EHR and PM system. Our organization is putting us...

May 2024
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Manager

Loyalty

We love Azalea EHR/PM. The reason we went with it is that the electronic medical records are so...

May 2024
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Manager

Relationship

The vendor calls me back within 10 minutes when I need them to. When I had an issue, the vendor's...

May 2024
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Manager

Product

Our telehealth vendor takes payments, and the process is really easy and simple. If Azalea Health...

May 2024
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Manager

Operations

We can go in and train ourselves. That is the part I really don't like. I would rather have the...

May 2024
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Manager

Product

The system is pretty consistent and intuitive. It is easy enough to follow the screens and the...

May 2024
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Manager

Relationship

Azalea Health is pretty responsive. We don't have a lot of issues where we need to go to the tech or...

May 2024
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Manager

Product

It would be nice to be able to populate the system with demographic information out of the hospital...

May 2024
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Manager

Product

Something that seems a little kludgy in the system is the process of providing medical records out...

May 2024
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Manager

Product

The system is a good product, and I would recommend it based on our experience. It has served us and...

May 2024
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Manager

Product

The only blips that we have had with the system have had to do with some frustration with dictation...

May 2024
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Manager

Product

One thing that is missing in Azalea Health's EHR is fax confirmations in the faxing system. I also...

May 2024
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Manager

Product

Azalea Health's EHR is pretty user friendly. It just flows really well. There are not a lot of...

May 2024
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Manager

Relationship

To make the support better, Azalea Health could have consistency in their support team. We get...

May 2024
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Analyst/Coordinator

Relationship

I love the friendliness and the knowledge of Azalea Health’s staff. If we call in with an issue,...

Apr 2024
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Analyst/Coordinator

Relationship

Recently, I had an issue with claims rejecting due to the MPI. I tried to send a support ticket to...

Apr 2024
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CEO/President

Loyalty, Relationship

I have recommended Azalea Health a lot in the past, but because of my recent dissatisfaction, I...

Mar 2024
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CEO/President

Operations

We implemented the system a while ago, but that implementation went well. One thing I like about...

Mar 2024
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CEO/President

Relationship, Product

I do not like Azalea Health’s dashboards. Azalea Health is now fully integrated with DashboardMD....

Mar 2024
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Physician

Operations

I like Azalea Health. The implementation services are good. Azalea Health is also good at supporting...

Feb 2024
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Physician

Loyalty

I like Azalea Health’s system. It is doing everything Azalea Health said it would. It is easy on the...

Feb 2024
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Physician

Relationship, Product

Some things that I want to be fixed don't seem resolvable, and they may be outside the reach of...

Feb 2024
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Physician

Product

One feature I haven't complained about, but maybe I should one day, is the inventory program, which...

Feb 2024
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Physician

Operations

Azalea Health’s training is a little cumbersome because I have to take time to watch their videos....

Feb 2024
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Physician

Product

There is one little problem with the Azalea Health EHR. When I try to dictate, it does not recognize...

Feb 2024
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Manager

Product

Just like with any system, integration with Azalea Health's system takes a while.

Nov 2023
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CEO/President

Relationship

When we encountered a problem in the system or something that we wanted to change, we used to be...

Nov 2023
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CEO/President

Relationship, Product

In terms of the solutions and services the vendor offers, Azalea Health is doing a good job. They...

Nov 2023
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CEO/President

Relationship

When LeonardoMD was acquired by Azalea Health, we had some concerns. However, when we talked with...

Nov 2023
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CEO/President

Relationship

I was very pleased with Azalea Health until about six months ago. The vendor said that we would have...

Nov 2023
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CEO/President

Culture, Value

Recently, we received a notice from Azalea Health that they were substantially increasing our fees....

Nov 2023
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