Azalea EHR/PM - Small Practices Commentary
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Subject Expert
Eder Lagemann
Research Director
Commentary Summary
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User Commentary
Culture, Value
The solution is very expensive comparatively. I looked at a few other options, but that is when I...
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Operations
Azalea Health has their university, as they call it, for training, but it is kind of confusing.
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Product
It would be nice to have more templates and things. Those are really cumbersome to create,...
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Operations, Product
The product is very user-friendly. There are multiple ways to do the same thing, such as creating...
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Relationship
Azalea Health is extremely responsive, and their customer care is done well. If we do a direct chat...
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Operations
Once we went live with the system, we were essentially thrown to the wolves. We had a lot of...
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Culture, Value
Azalea Health offered a trial period of their AI tool for our providers, and after the trial ended,...
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Relationship
Azalea Health’s customer service team is wonderful. They are quick, and we can chat with them in...
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Relationship
The individuals I have spoken with at Azalea Health are great and very helpful. However, if I have a...
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Relationship, Operations, Product
I have not seen consistent updates from Azalea Health. When we log in to the system, we may notice...
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Loyalty, Operations
I would tell someone considering Azalea Health's EHR to do thorough research. When I came into my...
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Value
The vendor required us to pay extra for several features, including AI functionality and e-faxes to...
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Loyalty, Operations
Azalea Health's product felt very clunky to me. It didn't feel built for a small practice like ours....
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Operations, Product
The system is too clunky. There is too much going on on the page, and too many building and...
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Product
When we first transitioned to Azalea Health, we weren't the only company that had previously been...
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Product
If Azalea Health is delivering on their vision, we don't see it. They may be delivering on the EHR...
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Value
Obviously, Azalea EHR/PM is worth something. But we have to do a lot of workarounds on stuff to get...
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Relationship
The only way I have contact with Azalea Health is through their support, and the support people work...
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Product
We have gotten used to Azalea EHR/PM. We know the drill, so we make it work. I have been disgruntled...
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Relationship
The support sometimes tends to take a little longer than I would like it to, but it isn't bad. If it...
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Product
Azalea Health's EHR is amazing. I couldn't ask for any better EHR to work with. The other providers...
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Culture, Relationship
We sometimes don't even know about the new technology the vendor is delivering. But when we do, we...
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Relationship
Azalea Health’s customer support team is absolutely wonderful and awesome. They know me, so I really...
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Culture, Value
Every little thing is a charge with Azalea Health. I had to argue with them about a piece because...
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Product
Some of the system is great, and some of it is not. I really like the billing aspect. We can delete...
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Operations
Azalea Health’s training is not great. We would like better training and more at-the-elbow support...
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Loyalty, Operations, Product
The system was already here when I came to the organization, and if I were able to look at other...
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Operations, Product
The ease of use of Azalea Health's system depends on the level of user. An MA could probably learn...
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Relationship
Azalea Health tries to keep the solution up and going, but when there are instances of downtime,...
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Product
Because the solution is portable, I can do my charting at home and do telehealth visits from...
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Product
I have heard that there are other EMRs that are less coding intensive, more tailored to our...
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Value
We don’t pay for things individually with Azalea Health. Instead, they take a portion of our...
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Product
The system's charting needs to be improved. We can't do a chart note automatically. If we try to put...
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Relationship
Azalea Health's customer support has improved because Azalea Health has hired better people who are...
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Loyalty, Product
We are starting to look at other EHRs because everything we have found integrates with other EHRs,...
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Value
Azalea Health charges for everything. They offer a scribe service, and they charge for that. They...
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Product, Value
The vendor’s reporting could be better. They have maybe 10 or 15 canned reports. If they could...
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Relationship, Value
Azalea Health has tried to raise my rate a few times, but I called them and said no to that.
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Culture, Relationship
Whenever we put in a ticket or call to get help with something, the vendor is really quick. If I...
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Relationship
We are usually the ones who find an issue and report it to the vendor. There have been times when,...
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Culture, Relationship
We put in tickets to the vendor if we need something. We can put in a ticket, or I can contact my...
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Loyalty, Value
If I were in the market for a new core EHR/PM solution, my number-one consideration would be Azalea...
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Value
Azalea Health charges an extra fee for every little thing. If we want to add something, like the...
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Operations
Azalea Health wants us to read and do the training ourselves. There is not on-site training. The...
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Relationship
Azalea Health’s support people are there when I need them, and we have access to senior-level...
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Product
If I were to go to the market to choose a system, I would still choose Azalea Health's solution. It...
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