Azalea EHR/PM - Small Practices
Filtered view: All

Subject Expert
Aaron Gleave
Research Director
KLAS Research Director - Aaron Gleave
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Service and Support

Azalea Health needs to improve their phone support. Everything has moved so much toward submitting...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Azalea Health’s secure faxing service and the statement service for invoicing are varied costs every...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health's system is very easy to use if it is working, but we have had more trouble with...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have given Azalea Health a lot of different product enhancement ideas over the years that would...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We probably won’t move away from Azalea Health's product anytime soon. Azalea Health's ambulatory...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The support team for the ambulatory product is different from the support team for the acute...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Other Observations & Comments

We probably wouldn’t buy this product again because of the vendor's instability. They are struggling....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Future Outlook

We have been dealing with all of our current problems since day one. I hope things will change and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Future Outlook

I would not buy Azalea Health's system again. They have inexperienced billers who don't work the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

When we need help, we get somebody from the vendor who seems to know what they are doing. After that...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Service and Support

The vendor has a system within their EMR where we can assign their billing people tasks to do....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

The vendor changes our fee tickets without telling us. We have told them repeatedly that the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

ROI / Cost (care and feeding)

We are having some big issues with Azalea Health. The product’s automatic posting feature is not...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had originally contracted the implementation for a certain number of training days in the office,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health's system is very easy to use. It has multiple ways of documenting, such as dictating,...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Lessons Learned

If a physician were documenting or ordering a specific task to be done, and then someone documents...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I got Azalea Health's system many years ago. Most companies dealing with doctors want to rip off the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The vendor added interface integration costs. But that was a fair business decision because the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Functionality and Upgrades

I like the product mainly because the vendor follows the things that put me in compliance with...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Service and Support

The vendor was expanding recently, and the services became a little spotty. But when I brought that...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging us for things. The vendor charges when they can. For instance,...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Future Outlook

I anticipate that my satisfaction will go up because when I make waves, the vendor listens. I am...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The communication from the vendor is poor. Their response in getting back to us is poor. When we are...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I want the vendor to come to our organization. They send emails about training and meeting up with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

The technology is almost stagnant. If the vendor has the technology, they are not communicating that...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We have seen an increase in our costs, and that has been unexpected.

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There were no gaps in the product, so we didn’t have to use any outside vendors. We are fine with...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We didn't have any additional implementation costs, but there are add-ons for the product. When I...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I might buy Azalea Health's system again. It isn't horrible, and the implementation wasn't bad. The...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Azalea Health does not have after-hours support, and the people we work with change on a weekly basis....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

If we had another solution, we would be using it instead of Azalea Health's system. We have been in...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Azalea Health system has been a major headache from when we started to today. We still have...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It would have been nice if Azalea Health had provided somebody to come on-site to train us. They did...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

It would help if Azalea Health would follow through with their customer service. We are supposed to...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I don't know whether Azalea Health has any new technology. We are very dissatisfied with them, and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don't have a contact at Azalea Health. We did have a contact from the vendor's upper management...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I liked Azalea Health's program a lot in the beginning, so I pitched it to other people. We are...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor was very strategic about the things that they showed us and the things that they put into...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I really dislike the solution. We have had to cut it down. The system is actually pretty easy to use...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The solution came with some unexpected costs, but our executives talked to the vendor's salespeople,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training that we received from the vendor wasn't absolutely terrible. They put a lot of effort...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

Our facility is owned by a larger organization that is trying to integrate into one solution for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

Azalea Health’s implementation services are not that good, but they are good, and the vendor has...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health's system is very easy to use. It is very easy to customize, and it has a lot of...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health has an RCM package where they do our billing and that kind of thing, and that is a...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Anytime I have brought any issue to the vendor's attention, they have done their best to fix it. I...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

There are services from Azalea that we don't participate in because they charge for them. And I know...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Everything seems to go pretty smoothly for us with Azalea. The product is easy to learn; it is not...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Medicaid farms out some of their claims to other companies, and those companies all get to pick and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The prescribing module is a plug-in from another company, and the feedback I get from our clinicians...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Azalea Health's system is very affordable, and the vendor has given us different options for how to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

Integration is where Azalea Health needs work. I haven't been able to integrate my radiology piece...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The biggest dissatisfier right now regarding surprise costs is that money is required for us to get...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Azalea Health's EHR is quite easy to use. There are little issues with communication and getting the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our end users really like Azalea Health's EHR. The end users aren't really into electronic things,...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health's system is good except for the reporting and scheduling pieces. The system is...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have a telehealth tool built into Azalea Health's system. The tool is good, but if a patient or...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health's system has a user-friendly interface. I don't have a lot of problems with the...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Whenever I have a question or a concern, I get a very prompt response from Azalea Health with all...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We are aware that things cost money, so we anticipate that there is an extra charge for some of our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I think Azalea Health's system is very user friendly and intuitive. Of course, we have used it for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Azalea Health made some adjustments to provide some of the new things that have come out, like the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had some overviews when we first went live with Azalea Health's system, but for the most part, it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

There is a third-party dictation software that is incorporated into Azalea Health's solution. We can...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I think Azalea Health does well in terms of this solution doing what they profess it will do. Azalea...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

If I have an issue, I can either send the support people a ticket or call them. The Azalea Health...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

I know the software is capable of faxing, but that involves a separate fee. The appointment...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

With new things that come on, we need to be trained more than just sticking the responsibility on...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I absolutely love Azalea Health's system. The benefit of using the system is just the ease of use....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I have heard our nurses and nurse practitioners saying that they have had some issues with...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The upgrades don't give us too much trouble. When we have issues, Azalea Health fixes them within 24...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We have had a very positive experience with Azalea Health. We love that we can call them for...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The only unexpected cost we experience from Azalea Health is with eFaxing. We knew what we would be...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We received our money’s worth for Azalea Health's training, but we should have gotten more training....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Azalea Health has kept all their promises, but we put in a request many months ago that they need to...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Azalea Health doesn't nickel-and-dime us on top of what is in our contract for their services, but...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I really like the EHR and am completely happy with the product and the vendor. Azalea Health is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The quality of the vendor's staff and consultants is a little tough to rate right now. We had a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

Our previous account manager was really helpful through what we went through last year. That person...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have a doctor who won't even use the EHR because of the lack of ease of use. When we are setting...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

If we send a fax, there is a charge. If we need help with something, there is a charge. There are...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When we contact customer support, they send us to a video. The support people's first question is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

I would like the vendor to have training available. There has been none. We want improvements in the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

It would be great if staff members could communicate through the Azalea Health software.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Azalea Health does keep their software up to date. It does what we need it to do; using it is just a...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we get bills, Azalea Health reaches out proactively. But I would like to see more communication...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We were very well prepared for our transfer of service. I really like Azalea Health. We haven't...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have noticed some updates in the system. They are usually global updates. They aren't necessary...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we have new hires, we enroll them in Azalea Academy. That gives them basic videos and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The system's hospital side is completely different from its clinical side. I would like there to be...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One thing that our old system had was a statement guarantor. That allowed us to set who the billing...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I wish that we could fix the system so that it would make providers enter a little more information....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

Azalea Health's support is good. Their people try to help us.

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have recommended the solution to several people. I would tell others that the solution is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The product has had little bugs lately because the vendor is updating things, but overall, the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health’s product has been working pretty well overall. It is really simple to use and really...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Azalea Health has been up to date on everything that we do. If I have any issues or there is a new...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The integration and functionality have been good. The system is template based, so we built it...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we need to get support, that is simple. There is a little button we can click, and it sends the...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

At one point, Azalea Health told me that it would be an additional fee if we wanted each of our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We didn't fully receive our money's worth for our training, but that wasn't Azalea Health's fault....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The solution is pretty self-explanatory. Our providers decided that they wanted their own templates...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I really like everything about the Azalea Health system; it is great. Switching to the Azalea Health...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

My desire for the future is to capitalize on data-driven plans. I want to have access to reports and...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Functionality and Upgrades

I feel like I am looking at a Google search page when I pull up the Azalea Health system. It is...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Interfacing and Integration

The most important success we have had with the system is that we have one place for everything. All...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Service and Support

One time, I called on a Saturday and had my problem fixed within 45 minutes. I spoke to a person...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health's system does everything. It helps us with referrals and scheduling and integrates...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Azalea Health is amazing. We have been with them for several years now, and no new costs have popped...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF