Azalea EHR/PM - Small Practices
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Aaron Gleave
Senior Research Director
KLAS Senior Research Director - Aaron Gleave
 
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User Commentary

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Physician

I got Azalea Health's system many years ago. Most companies dealing with doctors want to rip off the...

Apr 2022
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Physician

The vendor added interface integration costs. But that was a fair business decision because the...

Apr 2022
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Physician

I like the product mainly because the vendor follows the things that put me in compliance with...

Apr 2022
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Physician

The vendor was expanding recently, and the services became a little spotty. But when I brought that...

Apr 2022
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Physician

The vendor doesn’t avoid charging us for things. The vendor charges when they can. For instance,...

Apr 2022
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Physician

I anticipate that my satisfaction will go up because when I make waves, the vendor listens. I am...

Apr 2022
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Manager

The communication from the vendor is poor. Their response in getting back to us is poor. When we are...

Mar 2022
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Manager

I want the vendor to come to our organization. They send emails about training and meeting up with...

Mar 2022
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Manager

The technology is almost stagnant. If the vendor has the technology, they are not communicating that...

Mar 2022
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Manager

We have seen an increase in our costs, and that has been unexpected.

Mar 2022
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Manager

There were no gaps in the product, so we didn’t have to use any outside vendors. We are fine with...

Mar 2022
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Manager

We didn't have any additional implementation costs, but there are add-ons for the product. When I...

Feb 2022
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Manager

I might buy Azalea Health's system again. It isn't horrible, and the implementation wasn't bad. The...

Feb 2022
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Manager

Azalea Health does not have after-hours support, and the people we work with change on a weekly basis....

Feb 2022
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Manager

If we had another solution, we would be using it instead of Azalea Health's system. We have been in...

Feb 2022
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Manager

The Azalea Health system has been a major headache from when we started to today. We still have...

Feb 2022
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Manager

It would have been nice if Azalea Health had provided somebody to come on-site to train us. They did...

Feb 2022
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Manager

It would help if Azalea Health would follow through with their customer service. We are supposed to...

Feb 2022
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Director

I don't know whether Azalea Health has any new technology. We are very dissatisfied with them, and...

Jan 2022
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Director

We don't have a contact at Azalea Health. We did have a contact from the vendor's upper management...

Jan 2022
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Director

I liked Azalea Health's program a lot in the beginning, so I pitched it to other people. We are...

Jan 2022
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Director

The vendor was very strategic about the things that they showed us and the things that they put into...

Jan 2022
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Director

I really dislike the solution. We have had to cut it down. The system is actually pretty easy to use...

Jan 2022
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Director

The solution came with some unexpected costs, but our executives talked to the vendor's salespeople,...

Jan 2022
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Director

The training that we received from the vendor wasn't absolutely terrible. They put a lot of effort...

Jan 2022
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Manager

Our facility is owned by a larger organization that is trying to integrate into one solution for...

Jan 2022
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Manager

Azalea Health’s implementation services are not that good, but they are good, and the vendor has...

Jan 2022
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Manager

Azalea Health's system is very easy to use. It is very easy to customize, and it has a lot of...

Jan 2022
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Manager

Azalea Health has an RCM package where they do our billing and that kind of thing, and that is a...

Jan 2022
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Manager

Anytime I have brought any issue to the vendor's attention, they have done their best to fix it. I...

Jan 2022
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Manager

There are services from Azalea that we don't participate in because they charge for them. And I know...

Jan 2022
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Manager

Everything seems to go pretty smoothly for us with Azalea. The product is easy to learn; it is not...

Jan 2022
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Manager

Medicaid farms out some of their claims to other companies, and those companies all get to pick and...

Jan 2022
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Manager

The prescribing module is a plug-in from another company, and the feedback I get from our clinicians...

Jan 2022
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Manager

Azalea Health's system is very affordable, and the vendor has given us different options for how to...

Jan 2022
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Manager

Integration is where Azalea Health needs work. I haven't been able to integrate my radiology piece...

Jan 2022
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Manager

The biggest dissatisfier right now regarding surprise costs is that money is required for us to get...

Jan 2022
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Manager

Azalea Health's EHR is quite easy to use. There are little issues with communication and getting the...

Jan 2022
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Manager

Our end users really like Azalea Health's EHR. The end users aren't really into electronic things,...

Jan 2022
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Manager

Azalea Health's system is good except for the reporting and scheduling pieces. The system is...

Jan 2022
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Manager

We have a telehealth tool built into Azalea Health's system. The tool is good, but if a patient or...

Jan 2022
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Manager

Azalea Health's system has a user-friendly interface. I don't have a lot of problems with the...

Jan 2022
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Manager

Whenever I have a question or a concern, I get a very prompt response from Azalea Health with all...

Jan 2022
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Manager

We are aware that things cost money, so we anticipate that there is an extra charge for some of our...

Jan 2022
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Manager

I think Azalea Health's system is very user friendly and intuitive. Of course, we have used it for...

Dec 2021
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Manager

Azalea Health made some adjustments to provide some of the new things that have come out, like the...

Dec 2021
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Manager

We had some overviews when we first went live with Azalea Health's system, but for the most part, it...

Dec 2021
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Manager

There is a third-party dictation software that is incorporated into Azalea Health's solution. We can...

Dec 2021
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Manager

I think Azalea Health does well in terms of this solution doing what they profess it will do. Azalea...

Dec 2021
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Analyst/Coordinator

If I have an issue, I can either send the support people a ticket or call them. The Azalea Health...

Dec 2021
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Analyst/Coordinator

I know the software is capable of faxing, but that involves a separate fee. The appointment...

Dec 2021
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Analyst/Coordinator

With new things that come on, we need to be trained more than just sticking the responsibility on...

Dec 2021
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Analyst/Coordinator

I absolutely love Azalea Health's system. The benefit of using the system is just the ease of use....

Dec 2021
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Analyst/Coordinator

I have heard our nurses and nurse practitioners saying that they have had some issues with...

Dec 2021
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Manager

The upgrades don't give us too much trouble. When we have issues, Azalea Health fixes them within 24...

Dec 2021
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Manager

We have had a very positive experience with Azalea Health. We love that we can call them for...

Dec 2021
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Manager

The only unexpected cost we experience from Azalea Health is with eFaxing. We knew what we would be...

Dec 2021
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Manager

We received our money’s worth for Azalea Health's training, but we should have gotten more training....

Dec 2021
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Manager

Azalea Health has kept all their promises, but we put in a request many months ago that they need to...

Dec 2021
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Manager

Azalea Health doesn't nickel-and-dime us on top of what is in our contract for their services, but...

Dec 2021
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Manager

I really like the EHR and am completely happy with the product and the vendor. Azalea Health is...

Dec 2021
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CEO/President

The quality of the vendor's staff and consultants is a little tough to rate right now. We had a...

Dec 2021
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CEO/President

Our previous account manager was really helpful through what we went through last year. That person...

Dec 2021
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Analyst/Coordinator

We have a doctor who won't even use the EHR because of the lack of ease of use. When we are setting...

Dec 2021
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Analyst/Coordinator

If we send a fax, there is a charge. If we need help with something, there is a charge. There are...

Dec 2021
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Analyst/Coordinator

When we contact customer support, they send us to a video. The support people's first question is...

Dec 2021
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Analyst/Coordinator

I would like the vendor to have training available. There has been none. We want improvements in the...

Dec 2021
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Analyst/Coordinator

It would be great if staff members could communicate through the Azalea Health software.

Dec 2021
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Analyst/Coordinator

Azalea Health does keep their software up to date. It does what we need it to do; using it is just a...

Dec 2021
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Analyst/Coordinator

When we get bills, Azalea Health reaches out proactively. But I would like to see more communication...

Dec 2021
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Manager

We were very well prepared for our transfer of service. I really like Azalea Health. We haven't...

Dec 2021
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Manager

I have noticed some updates in the system. They are usually global updates. They aren't necessary...

Dec 2021
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Manager

When we have new hires, we enroll them in Azalea Academy. That gives them basic videos and...

Dec 2021
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Manager

The system's hospital side is completely different from its clinical side. I would like there to be...

Dec 2021
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Manager

One thing that our old system had was a statement guarantor. That allowed us to set who the billing...

Dec 2021
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Manager

I wish that we could fix the system so that it would make providers enter a little more information....

Dec 2021
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Manager

Azalea Health's support is good. Their people try to help us.

Dec 2021
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Manager

I have recommended the solution to several people. I would tell others that the solution is...

Dec 2021
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Manager

The product has had little bugs lately because the vendor is updating things, but overall, the...

Dec 2021
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Manager

Azalea Health’s product has been working pretty well overall. It is really simple to use and really...

Dec 2021
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Manager

Azalea Health has been up to date on everything that we do. If I have any issues or there is a new...

Dec 2021
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Manager

The integration and functionality have been good. The system is template based, so we built it...

Dec 2021
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Manager

When we need to get support, that is simple. There is a little button we can click, and it sends the...

Dec 2021
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Manager

At one point, Azalea Health told me that it would be an additional fee if we wanted each of our...

Dec 2021
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Manager

We didn't fully receive our money's worth for our training, but that wasn't Azalea Health's fault....

Dec 2021
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Manager

The solution is pretty self-explanatory. Our providers decided that they wanted their own templates...

Dec 2021
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CEO/President

I really like everything about the Azalea Health system; it is great. Switching to the Azalea Health...

Dec 2021
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CEO/President

My desire for the future is to capitalize on data-driven plans. I want to have access to reports and...

Dec 2021
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CEO/President

I feel like I am looking at a Google search page when I pull up the Azalea Health system. It is...

Dec 2021
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CEO/President

The most important success we have had with the system is that we have one place for everything. All...

Dec 2021
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CEO/President

One time, I called on a Saturday and had my problem fixed within 45 minutes. I spoke to a person...

Dec 2021
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Manager

Azalea Health's system does everything. It helps us with referrals and scheduling and integrates...

Dec 2021
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Manager

Azalea Health is amazing. We have been with them for several years now, and no new costs have popped...

Dec 2021
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Physician

Over the years, Azalea Health has added things to the product, like online narcotic prescriptions,...

Dec 2021
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Physician

There was no cost for the vendor's training. That training was included with our setup costs and...

Dec 2021
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Physician

Azalea Health's system is absolutely part of our long-term plans. It is an important part of our...

Dec 2021
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Manager

Azalea Health's system has a lot of potential, and it is growing. It is simple to use, and the...

Dec 2021
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Physician

When we did in-house billing, our processes were very inefficient and archaic. We couldn't tell what...

Dec 2021
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Physician

Azalea Health is very responsive to any suggestions that we have or changes that we want to make....

Dec 2021
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Physician

I have been happy with Azalea Health. Their EHR is very easy to use. It is web based and easily...

Dec 2021
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Manager

Support has always been Azalea Health's biggest asset. When I have a screaming physician that wants...

Dec 2021
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Manager

Compared to the larger EHRs, Azalea Health's system is highly valued because of the quality support...

Dec 2021
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Manager

We had some unexpected costs with Azalea Health for their resources to come on-site for training and...

Dec 2021
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Manager

Azalea Health charges us for every little thing on the EHR side. There are a lot of reporting...

Dec 2021
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Manager

Azalea Health's implementation team is very good. There have been a few hits and misses over the...

Dec 2021
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Manager

Training is where Azalea Health is lacking. That is their lowest area. They moved to online...

Dec 2021
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Manager

Even after all these years, Azalea Health's system is basic. It doesn't have a lot of bells and...

Dec 2021
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Manager

The integration with Azalea Health's system is improving. The vendor is acquiring outside services...

Dec 2021
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CFO

I use Azalea Health's system the most to run reports. I really like the reports I can get from the...

Nov 2021
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CFO

Our biggest success is our relationship with Azalea Health. We have a representative who is very...

Nov 2021
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Physician

It would be nice if Azalea Health could tailor things to our specialty a bit more.

Nov 2021
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Physician

I would like the solution to integrate a little more with other EHRs. It would be nice if we could...

Nov 2021
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Physician

We pay a good price for the solution. It is really easy to use, and I like its telemedicine feature.

Nov 2021
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Physician

The vendor's support people are usually able to solve our issues within a day.

Nov 2021
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Manager

The whole program is user friendly. We really love the scheduling piece. It is really simple to get...

Nov 2021
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Manager

I would like the vendor to reply to our emails a little more quickly and to offer more detailed...

Nov 2021
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