Azalea EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
Service and Support
Azalea Health needs to improve their phone support. Everything has moved so much toward submitting...
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ROI / Cost (care and feeding)
Azalea Health’s secure faxing service and the statement service for invoicing are varied costs every...
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Functionality and Upgrades
Azalea Health's system is very easy to use if it is working, but we have had more trouble with...
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Relationship
I have given Azalea Health a lot of different product enhancement ideas over the years that would...
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Functionality and Upgrades
We probably won’t move away from Azalea Health's product anytime soon. Azalea Health's ambulatory...
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Service and Support
The support team for the ambulatory product is different from the support team for the acute...
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Other Observations & Comments
We probably wouldn’t buy this product again because of the vendor's instability. They are struggling....
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Future Outlook
We have been dealing with all of our current problems since day one. I hope things will change and...
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Future Outlook
I would not buy Azalea Health's system again. They have inexperienced billers who don't work the...
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Relationship
When we need help, we get somebody from the vendor who seems to know what they are doing. After that...
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Service and Support
The vendor has a system within their EMR where we can assign their billing people tasks to do....
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ROI / Cost (care and feeding)
The vendor changes our fee tickets without telling us. We have told them repeatedly that the...
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ROI / Cost (care and feeding)
We are having some big issues with Azalea Health. The product’s automatic posting feature is not...
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Implementation and Training
We had originally contracted the implementation for a certain number of training days in the office,...
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Functionality and Upgrades
Azalea Health's system is very easy to use. It has multiple ways of documenting, such as dictating,...
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Lessons Learned
If a physician were documenting or ordering a specific task to be done, and then someone documents...
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Relationship
I got Azalea Health's system many years ago. Most companies dealing with doctors want to rip off the...
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ROI / Cost (care and feeding)
The vendor added interface integration costs. But that was a fair business decision because the...
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Functionality and Upgrades
I like the product mainly because the vendor follows the things that put me in compliance with...
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Service and Support
The vendor was expanding recently, and the services became a little spotty. But when I brought that...
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ROI / Cost (care and feeding)
The vendor doesn’t avoid charging us for things. The vendor charges when they can. For instance,...
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Future Outlook
I anticipate that my satisfaction will go up because when I make waves, the vendor listens. I am...
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Relationship
The communication from the vendor is poor. Their response in getting back to us is poor. When we are...
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Relationship
I want the vendor to come to our organization. They send emails about training and meeting up with...
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Technology
The technology is almost stagnant. If the vendor has the technology, they are not communicating that...
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ROI / Cost (care and feeding)
We have seen an increase in our costs, and that has been unexpected.
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Functionality and Upgrades
There were no gaps in the product, so we didn’t have to use any outside vendors. We are fine with...
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ROI / Cost (care and feeding)
We didn't have any additional implementation costs, but there are add-ons for the product. When I...
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Functionality and Upgrades
I might buy Azalea Health's system again. It isn't horrible, and the implementation wasn't bad. The...
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Service and Support
Azalea Health does not have after-hours support, and the people we work with change on a weekly basis....
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Future Outlook
If we had another solution, we would be using it instead of Azalea Health's system. We have been in...
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Relationship
The Azalea Health system has been a major headache from when we started to today. We still have...
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ROI / Cost (care and feeding)
It would have been nice if Azalea Health had provided somebody to come on-site to train us. They did...
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Service and Support
It would help if Azalea Health would follow through with their customer service. We are supposed to...
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Future Outlook
I don't know whether Azalea Health has any new technology. We are very dissatisfied with them, and...
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Relationship
We don't have a contact at Azalea Health. We did have a contact from the vendor's upper management...
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Functionality and Upgrades
I liked Azalea Health's program a lot in the beginning, so I pitched it to other people. We are...
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Relationship
The vendor was very strategic about the things that they showed us and the things that they put into...
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Functionality and Upgrades
I really dislike the solution. We have had to cut it down. The system is actually pretty easy to use...
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Relationship
The solution came with some unexpected costs, but our executives talked to the vendor's salespeople,...
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Implementation and Training
The training that we received from the vendor wasn't absolutely terrible. They put a lot of effort...
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Future Outlook
Our facility is owned by a larger organization that is trying to integrate into one solution for...
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Implementation and Training
Azalea Health’s implementation services are not that good, but they are good, and the vendor has...
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Functionality and Upgrades
Azalea Health's system is very easy to use. It is very easy to customize, and it has a lot of...
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Functionality and Upgrades
Azalea Health has an RCM package where they do our billing and that kind of thing, and that is a...
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Service and Support
Anytime I have brought any issue to the vendor's attention, they have done their best to fix it. I...
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ROI / Cost (care and feeding)
There are services from Azalea that we don't participate in because they charge for them. And I know...
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Functionality and Upgrades
Everything seems to go pretty smoothly for us with Azalea. The product is easy to learn; it is not...
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Functionality and Upgrades
Medicaid farms out some of their claims to other companies, and those companies all get to pick and...
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Functionality and Upgrades
The prescribing module is a plug-in from another company, and the feedback I get from our clinicians...
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ROI / Cost (care and feeding)
Azalea Health's system is very affordable, and the vendor has given us different options for how to...
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Interfacing and Integration
Integration is where Azalea Health needs work. I haven't been able to integrate my radiology piece...
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ROI / Cost (care and feeding)
The biggest dissatisfier right now regarding surprise costs is that money is required for us to get...
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Service and Support
Azalea Health's EHR is quite easy to use. There are little issues with communication and getting the...
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Functionality and Upgrades
Our end users really like Azalea Health's EHR. The end users aren't really into electronic things,...
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Functionality and Upgrades
Azalea Health's system is good except for the reporting and scheduling pieces. The system is...
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Functionality and Upgrades
We have a telehealth tool built into Azalea Health's system. The tool is good, but if a patient or...
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Functionality and Upgrades
Azalea Health's system has a user-friendly interface. I don't have a lot of problems with the...
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Service and Support
Whenever I have a question or a concern, I get a very prompt response from Azalea Health with all...
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ROI / Cost (care and feeding)
We are aware that things cost money, so we anticipate that there is an extra charge for some of our...
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Functionality and Upgrades
I think Azalea Health's system is very user friendly and intuitive. Of course, we have used it for...
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Service and Support
Azalea Health made some adjustments to provide some of the new things that have come out, like the...
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Implementation and Training
We had some overviews when we first went live with Azalea Health's system, but for the most part, it...
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Functionality and Upgrades
There is a third-party dictation software that is incorporated into Azalea Health's solution. We can...
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Service and Support
I think Azalea Health does well in terms of this solution doing what they profess it will do. Azalea...
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Service and Support
If I have an issue, I can either send the support people a ticket or call them. The Azalea Health...
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ROI / Cost (care and feeding)
I know the software is capable of faxing, but that involves a separate fee. The appointment...
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Implementation and Training
With new things that come on, we need to be trained more than just sticking the responsibility on...
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Functionality and Upgrades
I absolutely love Azalea Health's system. The benefit of using the system is just the ease of use....
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Functionality and Upgrades
I have heard our nurses and nurse practitioners saying that they have had some issues with...
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Functionality and Upgrades
The upgrades don't give us too much trouble. When we have issues, Azalea Health fixes them within 24...
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Service and Support
We have had a very positive experience with Azalea Health. We love that we can call them for...
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ROI / Cost (care and feeding)
The only unexpected cost we experience from Azalea Health is with eFaxing. We knew what we would be...
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Implementation and Training
We received our money’s worth for Azalea Health's training, but we should have gotten more training....
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Service and Support
Azalea Health has kept all their promises, but we put in a request many months ago that they need to...
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ROI / Cost (care and feeding)
Azalea Health doesn't nickel-and-dime us on top of what is in our contract for their services, but...
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Service and Support
I really like the EHR and am completely happy with the product and the vendor. Azalea Health is...
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Relationship
The quality of the vendor's staff and consultants is a little tough to rate right now. We had a...
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Service and Support
Our previous account manager was really helpful through what we went through last year. That person...
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Functionality and Upgrades
We have a doctor who won't even use the EHR because of the lack of ease of use. When we are setting...
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ROI / Cost (care and feeding)
If we send a fax, there is a charge. If we need help with something, there is a charge. There are...
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Service and Support
When we contact customer support, they send us to a video. The support people's first question is...
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Implementation and Training
I would like the vendor to have training available. There has been none. We want improvements in the...
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Functionality and Upgrades
It would be great if staff members could communicate through the Azalea Health software.
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Functionality and Upgrades
Azalea Health does keep their software up to date. It does what we need it to do; using it is just a...
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Relationship
When we get bills, Azalea Health reaches out proactively. But I would like to see more communication...
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ROI / Cost (care and feeding)
We were very well prepared for our transfer of service. I really like Azalea Health. We haven't...
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Functionality and Upgrades
I have noticed some updates in the system. They are usually global updates. They aren't necessary...
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Implementation and Training
When we have new hires, we enroll them in Azalea Academy. That gives them basic videos and...
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Interfacing and Integration
The system's hospital side is completely different from its clinical side. I would like there to be...
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Functionality and Upgrades
One thing that our old system had was a statement guarantor. That allowed us to set who the billing...
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Other Observations & Comments
I wish that we could fix the system so that it would make providers enter a little more information....
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Service and Support
Azalea Health's support is good. Their people try to help us.
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Functionality and Upgrades
I have recommended the solution to several people. I would tell others that the solution is...
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Implementation and Training
The product has had little bugs lately because the vendor is updating things, but overall, the...
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Functionality and Upgrades
Azalea Health’s product has been working pretty well overall. It is really simple to use and really...
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Relationship
Azalea Health has been up to date on everything that we do. If I have any issues or there is a new...
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Functionality and Upgrades
The integration and functionality have been good. The system is template based, so we built it...
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Service and Support
When we need to get support, that is simple. There is a little button we can click, and it sends the...
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ROI / Cost (care and feeding)
At one point, Azalea Health told me that it would be an additional fee if we wanted each of our...
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Other Observations & Comments
We didn't fully receive our money's worth for our training, but that wasn't Azalea Health's fault....
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Functionality and Upgrades
The solution is pretty self-explanatory. Our providers decided that they wanted their own templates...
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Functionality and Upgrades
I really like everything about the Azalea Health system; it is great. Switching to the Azalea Health...
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Relationship
My desire for the future is to capitalize on data-driven plans. I want to have access to reports and...
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Functionality and Upgrades
I feel like I am looking at a Google search page when I pull up the Azalea Health system. It is...
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Interfacing and Integration
The most important success we have had with the system is that we have one place for everything. All...
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Service and Support
One time, I called on a Saturday and had my problem fixed within 45 minutes. I spoke to a person...
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Functionality and Upgrades
Azalea Health's system does everything. It helps us with referrals and scheduling and integrates...
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Functionality and Upgrades
Azalea Health is amazing. We have been with them for several years now, and no new costs have popped...
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