
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Relationship
When we encountered a problem in the system or something that we wanted to change, we used to be...
Login or Create an Account to see details.
Relationship, Product
In terms of the solutions and services the vendor offers, Azalea Health is doing a good job. They...
Login or Create an Account to see details.
Relationship
When LeonardoMD was acquired by Azalea Health, we had some concerns. However, when we talked with...
Login or Create an Account to see details.
Relationship
I was very pleased with Azalea Health until about six months ago. The vendor said that we would have...
Login or Create an Account to see details.
Culture, Value
Recently, we received a notice from Azalea Health that they were substantially increasing our fees....
Login or Create an Account to see details.
Relationship
Originally, if we had a question about the system, we would call Azalea Health, and someone would...
Login or Create an Account to see details.
Relationship
Azalea Health's people are usually very attentive. For the most part, they are also very...
Login or Create an Account to see details.
Product
We are having issues with attaching to orders any x-ray results that are done outside of our...
Login or Create an Account to see details.
Relationship
If I have an issue and I contact Azalea Health, the vendor is wonderful. If the vendor ever finds an...
Login or Create an Account to see details.
Relationship
Our experience with Azalea Health has been up and down. There has been frequent changeover in staff....
Login or Create an Account to see details.
Product
We have issues with primary claims not being filed correctly. Our secondary claims are not being...
Login or Create an Account to see details.
Product
Azalea Health's product has limited reporting capabilities compared to our previous EHR, and the...
Login or Create an Account to see details.
Loyalty, Product
We have seen a couple of other solutions that have had easier processes for making adjustments than...
Login or Create an Account to see details.
Operations, Product
The system's ease of use depends on what level of users are trying to use the system. Some of our...
Login or Create an Account to see details.
Culture, Value
It is difficult to add new providers to the system. The vendor also wants to charge us extra for new...
Login or Create an Account to see details.
Value
The product's price keeps going up as people renew their contracts with Azalea Health. The vendor...
Login or Create an Account to see details.
Culture, Product
I love the Azalea Health system because it is easy to use. There are no complaints coming from our...
Login or Create an Account to see details.
Product
Recently, our experience with the system has been different than before. Our previous EMR was really...
Login or Create an Account to see details.
Relationship
Azalea Health sends out emails about what is going on, and we can join trainings. But I don’t look...
Login or Create an Account to see details.
Product
I wish the product had fax confirmations and alerts for new orders and referrals.
Login or Create an Account to see details.
Operations, Product
The product is easy to use and customizable.
Login or Create an Account to see details.
Relationship, Value
The system is terrible. Azalea Health doesn’t really help us. We can send them something, and it can...
Login or Create an Account to see details.
Relationship, Product, Value
Azalea Health changes things without asking us, and then they bill for those things. The vendor has...
Login or Create an Account to see details.
Relationship
Azalea Health goes in and changes some things. We get used to the way the product is, and then they...
Login or Create an Account to see details.
Operations
We all went through the training modules that Azalea Health has when we first got the product. As...
Login or Create an Account to see details.
Relationship
Azalea Health's system is pretty easy to use. Azalea Health’s support is pretty good. I can send the...
Login or Create an Account to see details.
Culture, Relationship, Value
We had one problem where Azalea Health had a glitch in their system, but they took a few months to...
Login or Create an Account to see details.
Product
One day, the product works, and another day, it doesn't work. It sometimes pops up unsigned charts,...
Login or Create an Account to see details.
Loyalty, Relationship
I have gone through so many advisors. I have somebody for a couple of months, and then they change...
Login or Create an Account to see details.
Operations
Customers don't get the training that the vendor says they will get. That is frustrating.
Login or Create an Account to see details.
Operations
The system had some technical issues that we didn't understand at first, and those issues caused...
Login or Create an Account to see details.
Relationship
Azalea Health has excellent support. We always get a response from them within a few hours.
Login or Create an Account to see details.
Culture, Relationship
Azalea Health originally told us that we would have the ability to speak with someone 24 hours a...
Login or Create an Account to see details.
Product
Sometimes, we have issues with the system going down or kicking us out. The system's templates are...
Login or Create an Account to see details.
Product
Azalea Health doesn't have a lot of updates across the system to help users. A lot of the updates...
Login or Create an Account to see details.
Operations, Product
The system is relatively easy to use, learn, and navigate.
Login or Create an Account to see details.
Culture, Value
Azalea Health doesn't avoid charging us for every little thing. At one point, we wanted to...
Login or Create an Account to see details.
Product
Azalea Health's system is user friendly and intuitive, and it allows for easy template designs. The...
Login or Create an Account to see details.
Culture, Value
We are on a flat fee that we negotiated with Azalea Health. The problem is that they have increased...
Login or Create an Account to see details.
Operations
The implementation was terrible, and the updates are hit and miss. Azalea Health never notifies me...
Login or Create an Account to see details.
Operations
There was no training. It was all videos. We didn't get to talk to human beings and ask questions....
Login or Create an Account to see details.
Product, Value
I am having a huge problem with saving things. I have to sometimes log out and log back in. I have...
Login or Create an Account to see details.
Loyalty
We are considering leaving Azalea Health's system because it interferes with our reporting. I need...
Login or Create an Account to see details.
Relationship
We used to have a moderately antique but good system from LeonardoMD, and we started getting calls...
Login or Create an Account to see details.
Relationship
My biggest problem with Azalea Health is communication. If I call the number, I get an answering...
Login or Create an Account to see details.
Relationship, Product
One way to communicate with Azalea Health is through web support within the system. When I ask a...
Login or Create an Account to see details.
Operations
Azalea Health's system is not user friendly. The thing about Azalea Health that is so difficult for...
Login or Create an Account to see details.
Operations
The implementation of Azalea Health's system was a little rough. The big piece was transferring our...
Login or Create an Account to see details.
Culture, Loyalty
We like Azalea Health’s pricing structure, but we do not know whether we would have had more...
Login or Create an Account to see details.
Value
Azalea Health added telehealth capabilities at the very beginning of the pandemic, and that was...
Login or Create an Account to see details.
Operations, Product
I would tell others the product is not simple, and people should find something that is easier. Once...
Login or Create an Account to see details.
Relationship
Azalea Health did not keep their promises around lab integration. Things were difficult, and the...
Login or Create an Account to see details.
Value
Everything has a price or fee with Azalea Health. Extra faxing has a price. Lab integration includes...
Login or Create an Account to see details.
Relationship
Azalea Health added a chat feature for support, and as long as I get a few certain people, the...
Login or Create an Account to see details.
Operations, Product
Azalea Health's practice management piece is user friendly. Integration with other EMRs is difficult...
Login or Create an Account to see details.
Value
We have been satisfied with Azalea Health’s EHR. It is comparable to everything else in terms of...
Login or Create an Account to see details.
Product
Everybody that works here likes the Azalea Health system, and it is easy for people to use....
Login or Create an Account to see details.
Operations
When we first came on board, the product was much simpler than it is now because the vendor has...
Login or Create an Account to see details.
Relationship, Product
We have only one thing we use Azalea Health's system for to transmit information, and so far, things...
Login or Create an Account to see details.
Relationship
I have not heard from our account executive in years. That is something that the vendor does need to...
Login or Create an Account to see details.
Loyalty, Product
We have issues with the screen. If we scroll up or down too fast, the system blanks out half of the...
Login or Create an Account to see details.
Relationship
Lately, the vendor's support has been very good. We have been dealing with a different person, and...
Login or Create an Account to see details.
Product
When I log into Azalea Academy, it doesn't have a lot of options to choose from as far as payment...
Login or Create an Account to see details.
Relationship, Operations
We have been trying to implement our own handouts to give to patients and integrate them into our...
Login or Create an Account to see details.
Relationship
Azalea Health's support is awesome. If we need support, they are right here for us, and they are...
Login or Create an Account to see details.
Product
We have the product integrated with a couple of things, and most of the time, what we send goes through....
Login or Create an Account to see details.
Product
We don't have problems with the product most of the time. As with any kind of software, people are...
Login or Create an Account to see details.
Operations
Azalea Health's training is very thorough. The system is easy to understand and easy for me to...
Login or Create an Account to see details.
Product
We like that the product is a web-based service because everything is updated and current. Things...
Login or Create an Account to see details.
Relationship, Value
We have had such a headache with Azalea Health on everything. I want to get rid of everything and...
Login or Create an Account to see details.
Loyalty
I am satisfied with Azalea Health. I like the way the product's chart is designed, and I like the...
Login or Create an Account to see details.
Relationship
I can call the support team and get ahold of anyone to help me. If someone I reach can't help me,...
Login or Create an Account to see details.
Product
There could be a bit better integration with other platforms, but I know that things work both ways....
Login or Create an Account to see details.
Culture, Relationship
Azalea Health doesn't really reach out to let us know what is going on, but if we are having an...
Login or Create an Account to see details.
Product
I like the fact that I can use the product in multiple tabs. If someone is working several positions...
Login or Create an Account to see details.
Product
There is a glitch or something with the referrals tab in the product. We have to run a referral...
Login or Create an Account to see details.
Operations
Azalea Health does a horrible job with their training. It took them weeks to set things up so we...
Login or Create an Account to see details.
Relationship
Azalea Health’s support team is good, but anytime we try to explain how things are not working...
Login or Create an Account to see details.
Value
Other EMR companies have figured out how to automate a lot of things that Azalea Health does not...
Login or Create an Account to see details.
Relationship, Product
Azalea Health does a good job with their software development. However, when it came to telemedicine...
Login or Create an Account to see details.
Operations, Product
The billing is easy to figure out because the vendor has everything set up. It doesn't take a rocket...
Login or Create an Account to see details.
Culture, Relationship, Value
Azalea Health can be very difficult to work with. We had an issue with them regarding a missing...
Login or Create an Account to see details.
Operations
Azalea Health needs to provide more hands-on training where they actually go around to offices. No...
Login or Create an Account to see details.
Relationship
Azalea Health provides some good support. If they can't help us over the phone, then they can log...
Login or Create an Account to see details.
Relationship
The vendor has representatives that handle our account, but the vendor should assign a point person...
Login or Create an Account to see details.
Value
I like Azalea Health’s pricing structure because we pay for what we need, and they even let us use...
Login or Create an Account to see details.
Culture, Value
The product is more economic than things I have seen in the past. I don't have to maintain servers...
Login or Create an Account to see details.
Loyalty, Relationship
Right now, our experience with Azalea Health is good. We had issues with the vendor on and off, but...
Login or Create an Account to see details.
Relationship
Azalea Health was really poor at answering messages, but they are getting better at that. We finally...
Login or Create an Account to see details.
Operations, Product
Sometimes when Azalea Health upgrades the system, the upgrade messes things up and puts us in a...
Login or Create an Account to see details.
Product
Before, Azalea Health was really poor at following up on claims. Some of our patients were getting...
Login or Create an Account to see details.
Operations
Azalea Health’s initial training was pretty good, but now most of their training is done via...
Login or Create an Account to see details.
Operations, Product
The product is very easy to use, so new employees don’t require a lot of training. The product is...
Login or Create an Account to see details.
Product
I would like for the vendor to do more enhancements across the board. I would like to see additional...
Login or Create an Account to see details.
Product
An area of opportunity for improvement is integration with other larger platforms. We had to...
Login or Create an Account to see details.
Relationship, Product
The way that Azalea Health takes suggestions needs improvement. It is set up now so that if we have...
Login or Create an Account to see details.
Relationship, Operations
We initially had one dedicated coordinator at Azalea Health, and they were awesome. Now the vendor...
Login or Create an Account to see details.
Preferences