Perfusor PCA Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
The Perfusor PCA pump is pretty straightforward. There are no issues with the tubing getting stuck....
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Relationship
B. Braun trains the technicians. If we need something from the sales team or something like a drug...
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Operations, Product
We have gone live on our EMR pump integrations, and that has gone well. There were some learning...
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Loyalty
In a year, our satisfaction will improve as we continue to work with B. Braun on enhancing our...
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Product
For the transition to integrate our pumps, B. Braun was more responsive than our EMR vendor, though...
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Product
There is a complicated set of steps for nurses to program the PCA pump. If they don’t do it...
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Product
We continue to have some issues and concerns with the pumps. They are problematic, so we want to get...
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Relationship
B. Braun is good at customer service. I enjoy working with them. But some of our problems have not...
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Product
B.Braun could be better at bringing new technology; I don't know whether we just haven't looked at...
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Loyalty, Product
The Perfusor PCA is rock steady. I don't see a change anytime soon, although we are having issues...
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Product
The Perfusor PCA’s user interface and operation is good. The users know the Perfusor PCA and are...
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Product
B. Braun could improve by being more consistent to make it easier to apply software upgrades....
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Product
The large-volume pumps have a web-based drug library, so anybody can access it from anywhere, and it...
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Relationship
If I reach out to somebody from B. Braun for support, I almost always get a reply back the same day...
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Product
I don't know whether there is any reporting that can be done out of the Perfusor PCA library. We...
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Relationship
So far, the product library has been manageable. At least the local representatives from B. Braun...
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Product
The Perfusor PCA has done its job for the most part, but because of how the vendor has programmed...
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Relationship
When we have a problem or a question or want to create a new rule, we create a task, and the vendor...
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Operations, Product
The product almost works on its own, and it is great. We have never had to instruct people on how to...
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Relationship
B. Braun is very quick to respond to concerns or needs. Their support has been outstanding so far....
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Product
The drug library is user friendly. It is easy to add, delete, and move things.
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