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Commentary Summary
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User Commentary
Manager
People and Knowledge
Some people left or fell off our project, and Bails had to get some other people to fill those...
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Manager
People and Knowledge
We struggled a bit with communicating with the leads. All the resources were doing their own thing....
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Manager
People and Knowledge
Bails excelled in their knowledge of the industry. They brought on people who had worked in...
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Manager
Relationship
The vendor leaders are truly amazing. They know our struggles and listen to us, and they help create...
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Manager
ROI and Cost
The ROI we have achieved from working with Bails has definitely been in our organizational...
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Director
Relationship
I am delighted to talk about Bails. I have been in the industry for several years, and it is not...
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Director
Relationship
Bails rode to the rescue after our third-party implementation. They helped put out the fire. They...
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Director
Relationship
The vendor's support is amazing. As soon as we think of something, we can propose it to our account...
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Director
Project Results
The vendor's partner relationships drive value for us. The vendor has absolutely provided stability...
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Manager
ROI and Cost
Bails exceeds our expectations. When we have reached out for quotes from different vendors, Bails...
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Manager
Other Observations
We are happy and enjoy working with Bails, but sometimes we have ideas for improvement, and Bails...
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Manager
Tools and Methodology
Bails has helped us with our efficiency. They have given us tools and shortcuts that we use quite a...
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Analyst/Coordinator
People and Knowledge
We weren't very happy with our Bails consultant, and our work was slow going, so we moved to another...
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Analyst/Coordinator
People and Knowledge
Bails' technical analyst was good. Their strength was their technical consulting. We didn't have any...
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Analyst/Coordinator
ROI and Cost
We were happier with Bails' pricing than that of any other vendor. Bails was less expensive. We saw...
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Analyst/Coordinator
Relationship
One thing that was really nice about Bails was that their executive was pretty open to...
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VP/Other Executive
People and Knowledge
Something I like about Bails’ service is that they added technical level of knowledge that we didn’t...
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VP/Other Executive
Tools and Methodology
Bails is not much of a strategic partner. We are more directive, and we need more of a strategic...
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Analyst/Coordinator
Tools and Methodology
I would give Bails' ability to improve processes a high rating. Their processes depend on what we...
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Analyst/Coordinator
ROI and Cost
Bails avoids charging us for every little thing. There was one instance where we called on the...
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Analyst/Coordinator
Relationship
I am pretty satisfied with Bails. There was one project that didn't go quite the way we would have...
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Analyst/Coordinator
People and Knowledge
Our consultant does a lot of the work and helps us with process flows and configurations. That...
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Analyst/Coordinator
Relationship
I like working with Bails because they care about my projects and about what I am doing. They pay...
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Analyst/Coordinator
Relationship
With COVID-19, Bails did some webinars. I talked to some people that work at Bails and asked what we...
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Analyst/Coordinator
ROI and Cost
Bails sent us what the project is going to cost. I don’t really deal with the money, but we keep...
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Director
Tools and Methodology
Bails was the subject matter expert from the view of using a new application. We had our internal...
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Director
Tools and Methodology
Bails did an excellent job of supporting us during the COVID-19 crisis. When COVID-19 hit, all the...
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Director
ROI and Cost
In the beginning, we were charged for every little thing, even Bails' own internal meetings. We...
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Director
People and Knowledge
The vendor consistently exceeded our expectations in the payroll area. There were some really...
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Director
People and Knowledge
Consultants sometimes have to bite their lip and bleed a bit in order to make sure that customers...
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Director
Relationship
Bails' executive involvement was in the middle of the road. I controlled it on our side when we had...
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Director
ROI and Cost
Our CIO thinks that we were way overcharged, but I was in the trenches with Bails, and I think that...
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Director
Tools and Methodology
When we brought in the new system, we could use it in different ways. But our department was used to...
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Director
Project Results
The security was a little lax. Bails could have done a deeper dive, although they did tell us it was...
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Director
Tools and Methodology
We never really had a well-defined scoping document, which we really should have for any project....
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Director
Project Results
Overall, Bails executed well. They were involved in our partnership, and they drove tangible...
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Director
Sales and Contracting
In terms of the billing, I got the information weeks after the time frame had passed. I would have...
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Director
Project Results
The vendor tried to improve as much as they could. But the project was like moving the Titanic. Our...
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Director
Project Results
Bails consistently exceeded our expectations in billing; the billing was very fair. I wouldn't say...
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Director
Project Results
Bails' partnership was great. I would definitely recommend their services. The implementation was...
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CIO
Project Results
Bails actually came up with some ideas that we hadn’t thought of in terms of support. They helped us...
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CIO
Tools and Methodology
We had to do reach out to Bails for support instead of them proactively asking how they could help,...
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Manager
Tools and Methodology
We had some difficulties during the project, and Bails' management was very responsive in working...
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Manager
Tools and Methodology
We had some conflicts with our implementation, timing, and other things with one of the consultants....
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Manager
Tools and Methodology
We are really happy with the vendor overall. We are not that easy to deal with because things tend...
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Manager
Tools and Methodology
We will complete our rollout after the COVID-19 crisis; we have halted things. But the vendor is...
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Manager
People and Knowledge
I would certainly want the vendor to make sure that they assign the right resources to projects. If...
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Manager
Tools and Methodology
We froze Bails' implementation services during the COVID-19 crisis. They have certainly reached out...
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Manager
People and Knowledge
Our Bails executive was very involved. Our executive contact understood our other vendor and knew...
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Manager
ROI and Cost
There were misses on Bails' side in the statement of work, but at the end of the day when we talked...
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Manager
Relationship
One thing that makes Bails stand out is the relationship and partnership we have. I knew that I had...
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Director
Tools and Methodology
Bails carefully picks their resources. I know I can call them and give a profile of the type of...
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Director
Future Outlook
I definitely would purchase services from Bails again. In fact, I am looking to bring in a person...
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Director
ROI and Cost
Bails is very reasonable and doesn't nickel-and-dime. They have been very easy to work with. Bails...
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Director
People and Knowledge
When I hire a contractor or consultant, I expect that person to know exactly what he or she is doing...
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Director
Relationship
We have a great relationship with Bails, and our main contacts are awesome and have partnered with...
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Director
Tools and Methodology
The work Bails did was of high complexity based on the sheer number of moving parts. There were so...
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Director
Project Results
The folks from Bails were able to do the job that I needed them to do without much hands-on...
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Director
Relationship
In terms of the partnership, it is really hard to onboard a vendor in our organization, but Bails...
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Director
Tools and Methodology
Bails' contractors have helped us with specialized reporting requirements through COVID-19. They...
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Director
Project Results
Working with Bails was definitely a process improvement for us. With their help, we took manual...
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Manager
People and Knowledge
Our consultant from Bails has done phenomenally. That person is very good. Our consultant has walked...
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Manager
Tools and Methodology
A drawback with Bails was the trainer that they put in at the beginning. We did not have a lot of...
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Manager
Future Outlook
Bails has done very well with improving processes. We have definitely had outcomes, and we would...
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Manager
Project Results
We have had some struggles with our team adopting the new product. That is a challenge with any...
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Manager
Win/Loss - Why they were selected (by current clients)
We chose Bails over other service vendors, and we have had continued success with Bails. There was...
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Manager
People and Knowledge
Bails consistently exceeds expectations. We have asked them to help with a wider scope of things...
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Manager
Tools and Methodology
Bails' strategic ability is pretty good. Part of that is internal to them, but they also worked with...
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Manager
ROI and Cost
Bails has been great in terms of getting our money’s worth. Compared to the other vendors that we...
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Manager
Tools and Methodology
Bails is very consistent. There is an expectation when we can feel that Bails will have a...
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Manager
Tools and Methodology
I would recommend that Bails not do the breakout of the training. They should keep consistency with...
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Director
People and Knowledge
Bails has a good team. Bails' team members are low maintenance and easy to talk to. It is easy to...
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Director
Relationship
Bails stood out from other consulting firms because I felt like I could really talk to them. Bails'...
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Director
Relationship
I regularly spoke with Bails' executives. Bails had a good top-down approach, so I could access...
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Director
Tools and Methodology
I didn't have any issues with Bails. When I gave feedback, they fixed the problem and would follow...
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Director
Tools and Methodology
On our project, Bails showed great communication and collaboration. I was never wondering whether...
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Director
Project Results
The quality of staff was excellent. Bails had the experience I needed, and they were easy to work...
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Director
Tools and Methodology
Bails did everything they could to exceed my expectations. Honestly, it is hard to exceed my...
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Director
Other Observations
We had a lot of issues in making things work with the software, and Bails learned as much as we did....
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Director
Relationship
Bails had great executive involvement. The key executives called me frequently to touch base on the...
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Director
Project Results
We had one consultant that we needed removed, and Bails was very helpful. A Bails team member...
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Director
Project Results
Bails went above and beyond their contracted obligation. Their agreement ended after a successful...
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Director
Project Results
Because the software was new, the process was a first for us and for Bails. There were a lot of...
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Analyst/Coordinator
People and Knowledge
The vendor's strength was definitely knowing the product. They knew what they didn't know, and they...
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Analyst/Coordinator
Tools and Methodology
I am not sure whether I have any recommendations for improvements. Bails was on-site when we needed...
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Analyst/Coordinator
Project Results
Some of our users were tough to convince, and for the most part, the ones who participated in the...
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Analyst/Coordinator
People and Knowledge
There were some concerns about the ability to set up our supply chain with the warehouse and...
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CIO
Relationship
Bails differentiates themselves from others because the people who manage the company put a lot of...
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CIO
Win/Loss - Why they were selected (by current clients)
We had a couple of implementation consultant groups presented to us through our ERP vendor. For us,...
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CIO
Tools and Methodology
Bails has an implementation methodology that gives us practice along the way to help us do things....
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CIO
Relationship
The vendor's executive involvement was good. I was able to establish good relationships with people...
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CIO
Project Results
Bails did a lot of change management. On the general accounting side, we eliminated several patient...
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CIO
Other Observations
Bails was absolutely phenomenal onthe general financials side, but they struggled a bit with supply...
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CIO
Lessons Learned
We got the outcome we expected with Bails; I would give them a high score for that. We absolutely...
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CIO
Relationship
Bails has been an integral partner of ours for many years. We had leadership transformation pretty...
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CIO
ROI and Cost
Bails avoids charging for every little thing. They do what is right. Bails has a great team. They...
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CIO
Tools and Methodology
Overall, Bails is strategic. Many people on the executive team are willing to talk through concepts...
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CIO
People and Knowledge
We had some miscommunication in terms of when individuals were working on-site. There wasn't a...
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CIO
Project Results
With the development piece, we obviously know which direction to go in to get major workflows to...
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Director
Other Observations
If I were to drill back down and think about the work that Bails did from a conflict resolution...
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Director
ROI and Cost
From a good business partner perspective, we were actually able to fit everything in within our...
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Director
People and Knowledge
The vendor exceeded my expectations. A couple of the resources that we had on one of the engagements...
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Director
Win/Loss - Why they were selected (by current clients)
Overall, I am very pleased with the implementation. The reason we really connected with Bails was...
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Director
Project Results
Bails was able to come in and work operationally while also doing some consulting to help fix broken...
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VP/Other Executive
Relationship
At an organizational leadership level, I felt like Bails approached our engagement as a partner....
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VP/Other Executive
Relationship
Projects are hard. I have been in different leadership positions and projects before. I haven’t had...
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VP/Other Executive
Other Observations
The quality of the staff and consultants was hit or miss. I guess the delta was being results...
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VP/Other Executive
Tools and Methodology
As an organization, we were really not looking at the implementation as a means to evolve our...
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Director
Tools and Methodology
It is important that the vendor knows they are family oriented. Their customer service style is...
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Director
Relationship
We would get to a point where we were stuck and needed consulting, and we couldn’t get what we...
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Director
Relationship
Bails could have provided us all the manpower that we needed for our project. I would not have...
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Director
Relationship
We have always had a very positive experience with Bails. I use them as my preferred vendor, and...
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Director
People and Knowledge
The vendor has a wealth of knowledge and talent in our space that they always bring to bear. Even...
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Director
Tools and Methodology
We were having some problems with supply chain, and we arranged to have a few sessions with one of...
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VP/Other Executive
Tools and Methodology
We had a very challenging project for a lot of reasons. The organization on the receiving end of any...
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VP/Other Executive
Tools and Methodology
Bails did not exceed expectations. The organization we were implementing the system with had had...
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VP/Other Executive
Tools and Methodology
In terms of Bails execution, it was curious that we did not have what most people would consider an...
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