Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Bails Business Solutions Implementation Services Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
People and Knowledge
Some people left or fell off our project, and Bails had to get some other people to fill those...
Login or Create an Account to see details.
Manager
People and Knowledge
We struggled a bit with communicating with the leads. All the resources were doing their own thing....
Login or Create an Account to see details.
Manager
People and Knowledge
Bails excelled in their knowledge of the industry. They brought on people who had worked in...
Login or Create an Account to see details.
Manager
Relationship
The vendor leaders are truly amazing. They know our struggles and listen to us, and they help create...
Login or Create an Account to see details.
Manager
ROI and Cost
The ROI we have achieved from working with Bails has definitely been in our organizational...
Login or Create an Account to see details.
Director
Relationship
I am delighted to talk about Bails. I have been in the industry for several years, and it is not...
Login or Create an Account to see details.
Director
Relationship
Bails rode to the rescue after our third-party implementation. They helped put out the fire. They...
Login or Create an Account to see details.
Director
Relationship
The vendor's support is amazing. As soon as we think of something, we can propose it to our account...
Login or Create an Account to see details.
Director
Project Results
The vendor's partner relationships drive value for us. The vendor has absolutely provided stability...
Login or Create an Account to see details.
Manager
ROI and Cost
Bails exceeds our expectations. When we have reached out for quotes from different vendors, Bails...
Login or Create an Account to see details.
Manager
Other Observations
We are happy and enjoy working with Bails, but sometimes we have ideas for improvement, and Bails...
Login or Create an Account to see details.
Manager
Tools and Methodology
Bails has helped us with our efficiency. They have given us tools and shortcuts that we use quite a...
Login or Create an Account to see details.
Analyst/Coordinator
People and Knowledge
We weren't very happy with our Bails consultant, and our work was slow going, so we moved to another...
Login or Create an Account to see details.
Analyst/Coordinator
People and Knowledge
Bails' technical analyst was good. Their strength was their technical consulting. We didn't have any...
Login or Create an Account to see details.
Analyst/Coordinator
ROI and Cost
We were happier with Bails' pricing than that of any other vendor. Bails was less expensive. We saw...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
One thing that was really nice about Bails was that their executive was pretty open to...
Login or Create an Account to see details.
VP/Other Executive
People and Knowledge
Something I like about Bails’ service is that they added technical level of knowledge that we didn’t...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
Bails is not much of a strategic partner. We are more directive, and we need more of a strategic...
Login or Create an Account to see details.
Analyst/Coordinator
Tools and Methodology
I would give Bails' ability to improve processes a high rating. Their processes depend on what we...
Login or Create an Account to see details.
Analyst/Coordinator
ROI and Cost
Bails avoids charging us for every little thing. There was one instance where we called on the...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
I am pretty satisfied with Bails. There was one project that didn't go quite the way we would have...
Login or Create an Account to see details.
Analyst/Coordinator
People and Knowledge
Our consultant does a lot of the work and helps us with process flows and configurations. That...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
I like working with Bails because they care about my projects and about what I am doing. They pay...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
With COVID-19, Bails did some webinars. I talked to some people that work at Bails and asked what we...
Login or Create an Account to see details.
Analyst/Coordinator
ROI and Cost
Bails sent us what the project is going to cost. I don’t really deal with the money, but we keep...
Login or Create an Account to see details.
Director
Tools and Methodology
Bails was the subject matter expert from the view of using a new application. We had our internal...
Login or Create an Account to see details.
Director
Tools and Methodology
Bails did an excellent job of supporting us during the COVID-19 crisis. When COVID-19 hit, all the...
Login or Create an Account to see details.
Director
ROI and Cost
In the beginning, we were charged for every little thing, even Bails' own internal meetings. We...
Login or Create an Account to see details.
Director
People and Knowledge
The vendor consistently exceeded our expectations in the payroll area. There were some really...
Login or Create an Account to see details.
Director
People and Knowledge
Consultants sometimes have to bite their lip and bleed a bit in order to make sure that customers...
Login or Create an Account to see details.
Director
Relationship
Bails' executive involvement was in the middle of the road. I controlled it on our side when we had...
Login or Create an Account to see details.
Director
ROI and Cost
Our CIO thinks that we were way overcharged, but I was in the trenches with Bails, and I think that...
Login or Create an Account to see details.
Director
Tools and Methodology
When we brought in the new system, we could use it in different ways. But our department was used to...
Login or Create an Account to see details.
Director
Project Results
The security was a little lax. Bails could have done a deeper dive, although they did tell us it was...
Login or Create an Account to see details.
Director
Tools and Methodology
We never really had a well-defined scoping document, which we really should have for any project....
Login or Create an Account to see details.
Director
Project Results
Overall, Bails executed well. They were involved in our partnership, and they drove tangible...
Login or Create an Account to see details.
Director
Sales and Contracting
In terms of the billing, I got the information weeks after the time frame had passed. I would have...
Login or Create an Account to see details.
Director
Project Results
The vendor tried to improve as much as they could. But the project was like moving the Titanic. Our...
Login or Create an Account to see details.
Director
Project Results
Bails consistently exceeded our expectations in billing; the billing was very fair. I wouldn't say...
Login or Create an Account to see details.
Director
Project Results
Bails' partnership was great. I would definitely recommend their services. The implementation was...
Login or Create an Account to see details.
CIO
Project Results
Bails actually came up with some ideas that we hadn’t thought of in terms of support. They helped us...
Login or Create an Account to see details.
CIO
Tools and Methodology
We had to do reach out to Bails for support instead of them proactively asking how they could help,...
Login or Create an Account to see details.
Manager
Tools and Methodology
We had some difficulties during the project, and Bails' management was very responsive in working...
Login or Create an Account to see details.
Manager
Tools and Methodology
We had some conflicts with our implementation, timing, and other things with one of the consultants....
Login or Create an Account to see details.
Manager
Tools and Methodology
We are really happy with the vendor overall. We are not that easy to deal with because things tend...
Login or Create an Account to see details.
Manager
Tools and Methodology
We will complete our rollout after the COVID-19 crisis; we have halted things. But the vendor is...
Login or Create an Account to see details.
Manager
People and Knowledge
I would certainly want the vendor to make sure that they assign the right resources to projects. If...
Login or Create an Account to see details.
Manager
Tools and Methodology
We froze Bails' implementation services during the COVID-19 crisis. They have certainly reached out...
Login or Create an Account to see details.
Manager
People and Knowledge
Our Bails executive was very involved. Our executive contact understood our other vendor and knew...
Login or Create an Account to see details.
Manager
ROI and Cost
There were misses on Bails' side in the statement of work, but at the end of the day when we talked...
Login or Create an Account to see details.
Manager
Relationship
One thing that makes Bails stand out is the relationship and partnership we have. I knew that I had...
Login or Create an Account to see details.
Director
Tools and Methodology
Bails carefully picks their resources. I know I can call them and give a profile of the type of...
Login or Create an Account to see details.
Director
Future Outlook
I definitely would purchase services from Bails again. In fact, I am looking to bring in a person...
Login or Create an Account to see details.
Director
ROI and Cost
Bails is very reasonable and doesn't nickel-and-dime. They have been very easy to work with. Bails...
Login or Create an Account to see details.
Director
People and Knowledge
When I hire a contractor or consultant, I expect that person to know exactly what he or she is doing...
Login or Create an Account to see details.
Director
Relationship
We have a great relationship with Bails, and our main contacts are awesome and have partnered with...
Login or Create an Account to see details.
Director
Tools and Methodology
The work Bails did was of high complexity based on the sheer number of moving parts. There were so...
Login or Create an Account to see details.
Director
Project Results
The folks from Bails were able to do the job that I needed them to do without much hands-on...
Login or Create an Account to see details.
Director
Relationship
In terms of the partnership, it is really hard to onboard a vendor in our organization, but Bails...
Login or Create an Account to see details.
Director
Tools and Methodology
Bails' contractors have helped us with specialized reporting requirements through COVID-19. They...
Login or Create an Account to see details.
Director
Project Results
Working with Bails was definitely a process improvement for us. With their help, we took manual...
Login or Create an Account to see details.
Manager
People and Knowledge
Our consultant from Bails has done phenomenally. That person is very good. Our consultant has walked...
Login or Create an Account to see details.
Manager
Tools and Methodology
A drawback with Bails was the trainer that they put in at the beginning. We did not have a lot of...
Login or Create an Account to see details.
Manager
Future Outlook
Bails has done very well with improving processes. We have definitely had outcomes, and we would...
Login or Create an Account to see details.
Manager
Project Results
We have had some struggles with our team adopting the new product. That is a challenge with any...
Login or Create an Account to see details.
Manager
Win/Loss - Why they were selected (by current clients)
We chose Bails over other service vendors, and we have had continued success with Bails. There was...
Login or Create an Account to see details.
Manager
People and Knowledge
Bails consistently exceeds expectations. We have asked them to help with a wider scope of things...
Login or Create an Account to see details.
Manager
Tools and Methodology
Bails' strategic ability is pretty good. Part of that is internal to them, but they also worked with...
Login or Create an Account to see details.
Manager
ROI and Cost
Bails has been great in terms of getting our money’s worth. Compared to the other vendors that we...
Login or Create an Account to see details.
Manager
Tools and Methodology
Bails is very consistent. There is an expectation when we can feel that Bails will have a...
Login or Create an Account to see details.
Manager
Tools and Methodology
I would recommend that Bails not do the breakout of the training. They should keep consistency with...
Login or Create an Account to see details.
Director
People and Knowledge
Bails has a good team. Bails' team members are low maintenance and easy to talk to. It is easy to...
Login or Create an Account to see details.
Director
Relationship
Bails stood out from other consulting firms because I felt like I could really talk to them. Bails'...
Login or Create an Account to see details.
Director
Relationship
I regularly spoke with Bails' executives. Bails had a good top-down approach, so I could access...
Login or Create an Account to see details.
Director
Tools and Methodology
I didn't have any issues with Bails. When I gave feedback, they fixed the problem and would follow...
Login or Create an Account to see details.
Director
Tools and Methodology
On our project, Bails showed great communication and collaboration. I was never wondering whether...
Login or Create an Account to see details.
Director
Project Results
The quality of staff was excellent. Bails had the experience I needed, and they were easy to work...
Login or Create an Account to see details.
Director
Tools and Methodology
Bails did everything they could to exceed my expectations. Honestly, it is hard to exceed my...
Login or Create an Account to see details.
Director
Other Observations
We had a lot of issues in making things work with the software, and Bails learned as much as we did....
Login or Create an Account to see details.
Director
Relationship
Bails had great executive involvement. The key executives called me frequently to touch base on the...
Login or Create an Account to see details.
Director
Project Results
We had one consultant that we needed removed, and Bails was very helpful. A Bails team member...
Login or Create an Account to see details.
Director
Project Results
Bails went above and beyond their contracted obligation. Their agreement ended after a successful...
Login or Create an Account to see details.
Director
Project Results
Because the software was new, the process was a first for us and for Bails. There were a lot of...
Login or Create an Account to see details.
Analyst/Coordinator
People and Knowledge
The vendor's strength was definitely knowing the product. They knew what they didn't know, and they...
Login or Create an Account to see details.
Analyst/Coordinator
Tools and Methodology
I am not sure whether I have any recommendations for improvements. Bails was on-site when we needed...
Login or Create an Account to see details.
Analyst/Coordinator
Project Results
Some of our users were tough to convince, and for the most part, the ones who participated in the...
Login or Create an Account to see details.
Analyst/Coordinator
People and Knowledge
There were some concerns about the ability to set up our supply chain with the warehouse and...
Login or Create an Account to see details.
CIO
Relationship
Bails differentiates themselves from others because the people who manage the company put a lot of...
Login or Create an Account to see details.
CIO
Win/Loss - Why they were selected (by current clients)
We had a couple of implementation consultant groups presented to us through our ERP vendor. For us,...
Login or Create an Account to see details.
CIO
Tools and Methodology
Bails has an implementation methodology that gives us practice along the way to help us do things....
Login or Create an Account to see details.
CIO
Relationship
The vendor's executive involvement was good. I was able to establish good relationships with people...
Login or Create an Account to see details.
CIO
Project Results
Bails did a lot of change management. On the general accounting side, we eliminated several patient...
Login or Create an Account to see details.
CIO
Other Observations
Bails was absolutely phenomenal onthe general financials side, but they struggled a bit with supply...
Login or Create an Account to see details.
CIO
Lessons Learned
We got the outcome we expected with Bails; I would give them a high score for that. We absolutely...
Login or Create an Account to see details.
CIO
Relationship
Bails has been an integral partner of ours for many years. We had leadership transformation pretty...
Login or Create an Account to see details.
CIO
ROI and Cost
Bails avoids charging for every little thing. They do what is right. Bails has a great team. They...
Login or Create an Account to see details.
CIO
Tools and Methodology
Overall, Bails is strategic. Many people on the executive team are willing to talk through concepts...
Login or Create an Account to see details.
CIO
People and Knowledge
We had some miscommunication in terms of when individuals were working on-site. There wasn't a...
Login or Create an Account to see details.
CIO
Project Results
With the development piece, we obviously know which direction to go in to get major workflows to...
Login or Create an Account to see details.
Director
Other Observations
If I were to drill back down and think about the work that Bails did from a conflict resolution...
Login or Create an Account to see details.
Director
ROI and Cost
From a good business partner perspective, we were actually able to fit everything in within our...
Login or Create an Account to see details.
Director
People and Knowledge
The vendor exceeded my expectations. A couple of the resources that we had on one of the engagements...
Login or Create an Account to see details.
Director
Win/Loss - Why they were selected (by current clients)
Overall, I am very pleased with the implementation. The reason we really connected with Bails was...
Login or Create an Account to see details.
Director
Project Results
Bails was able to come in and work operationally while also doing some consulting to help fix broken...
Login or Create an Account to see details.
VP/Other Executive
Relationship
At an organizational leadership level, I felt like Bails approached our engagement as a partner....
Login or Create an Account to see details.
VP/Other Executive
Relationship
Projects are hard. I have been in different leadership positions and projects before. I haven’t had...
Login or Create an Account to see details.
VP/Other Executive
Other Observations
The quality of the staff and consultants was hit or miss. I guess the delta was being results...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
As an organization, we were really not looking at the implementation as a means to evolve our...
Login or Create an Account to see details.
Director
Tools and Methodology
It is important that the vendor knows they are family oriented. Their customer service style is...
Login or Create an Account to see details.
Director
Relationship
We would get to a point where we were stuck and needed consulting, and we couldn’t get what we...
Login or Create an Account to see details.
Director
Relationship
Bails could have provided us all the manpower that we needed for our project. I would not have...
Login or Create an Account to see details.
Director
Relationship
We have always had a very positive experience with Bails. I use them as my preferred vendor, and...
Login or Create an Account to see details.
Director
People and Knowledge
The vendor has a wealth of knowledge and talent in our space that they always bring to bear. Even...
Login or Create an Account to see details.
Director
Tools and Methodology
We were having some problems with supply chain, and we arranged to have a few sessions with one of...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
We had a very challenging project for a lot of reasons. The organization on the receiving end of any...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
Bails did not exceed expectations. The organization we were implementing the system with had had...
Login or Create an Account to see details.
VP/Other Executive
Tools and Methodology
In terms of Bails execution, it was curious that we did not have what most people would consider an...
Login or Create an Account to see details.
Advanced Filters
Featured Report
Preferences