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Bails Business Solutions Implementation Services Comments
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KLAS VP, Services & Value-based Care - Warren Whitford
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Warren Whitford

VP, Services & Value-based Care

warren.whitford@klasresearch.com

801-734-1591

 
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Manager

We love our project manager from Bails. I don't know anybody in our organization that has a bad...

Feb 2021
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Manager

The downside of our engagement with Bails was our technicians. A lot of things were right, but...

Feb 2021
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Manager

Bails definitely knows more than I do, and that is the whole reason we hire them. Bails provides us...

Feb 2021
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Manager

Some people left or fell off our project, and Bails had to get some other people to fill those...

Jan 2021
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Manager

We struggled a bit with communicating with the leads. All the resources were doing their own thing....

Jan 2021
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Manager

Bails excelled in their knowledge of the industry. They brought on people who had worked in...

Jan 2021
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Manager

The vendor leaders are truly amazing. They know our struggles and listen to us, and they help create...

Jan 2021
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Manager

The ROI we have achieved from working with Bails has definitely been in our organizational...

Jan 2021
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Director

I am delighted to talk about Bails. I have been in the industry for several years, and it is not...

Jan 2021
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Director

Bails rode to the rescue after our third-party implementation. They helped put out the fire. They...

Jan 2021
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Director

The vendor's support is amazing. As soon as we think of something, we can propose it to our account...

Jan 2021
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Director

The vendor's partner relationships drive value for us. The vendor has absolutely provided stability...

Jan 2021
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Manager

Bails exceeds our expectations. When we have reached out for quotes from different vendors, Bails...

Jan 2021
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Manager

The service is not an ongoing service that we use from Bails; if we need something, we reach out,...

Jan 2021
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Manager

We are happy and enjoy working with Bails, but sometimes we have ideas for improvement, and Bails...

Jan 2021
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Manager

Bails has helped us with our efficiency. They have given us tools and shortcuts that we use quite a...

Jan 2021
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Analyst/Coordinator

We weren't very happy with our Bails consultant, and our work was slow going, so we moved to another...

Jan 2021
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Analyst/Coordinator

Bails' technical analyst was good. Their strength was their technical consulting. We didn't have any...

Jan 2021
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Analyst/Coordinator

We were happier with Bails' pricing than that of any other vendor. Bails was less expensive. We saw...

Jan 2021
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Analyst/Coordinator

One thing that was really nice about Bails was that their executive was pretty open to...

Jan 2021
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VP/Other Executive

Something I like about Bails’ service is that they added technical level of knowledge that we didn’t...

Nov 2020
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VP/Other Executive

Bails is not much of a strategic partner. We are more directive, and we need more of a strategic...

Nov 2020
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Analyst/Coordinator

I would give Bails' ability to improve processes a high rating. Their processes depend on what we...

Nov 2020
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Analyst/Coordinator

Bails avoids charging us for every little thing. There was one instance where we called on the...

Nov 2020
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Analyst/Coordinator

I am pretty satisfied with Bails. There was one project that didn't go quite the way we would have...

Nov 2020
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Analyst/Coordinator

Our consultant does a lot of the work and helps us with process flows and configurations. That...

Nov 2020
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Analyst/Coordinator

I like working with Bails because they care about my projects and about what I am doing. They pay...

Nov 2020
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Analyst/Coordinator

With COVID-19, Bails did some webinars. I talked to some people that work at Bails and asked what we...

Nov 2020
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Analyst/Coordinator

Bails sent us what the project is going to cost. I don’t really deal with the money, but we keep...

Nov 2020
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Director

Bails was the subject matter expert from the view of using a new application. We had our internal...

Oct 2020
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Director

Bails did an excellent job of supporting us during the COVID-19 crisis. When COVID-19 hit, all the...

Oct 2020
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Director

In the beginning, we were charged for every little thing, even Bails' own internal meetings. We...

Oct 2020
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Director

The vendor consistently exceeded our expectations in the payroll area. There were some really...

Oct 2020
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Director

Consultants sometimes have to bite their lip and bleed a bit in order to make sure that customers...

Oct 2020
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Director

Bails' executive involvement was in the middle of the road. I controlled it on our side when we had...

Oct 2020
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Director

Our CIO thinks that we were way overcharged, but I was in the trenches with Bails, and I think that...

Oct 2020
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Director

When we brought in the new system, we could use it in different ways. But our department was used to...

Oct 2020
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Director

The security was a little lax. Bails could have done a deeper dive, although they did tell us it was...

Oct 2020
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Director

We never really had a well-defined scoping document, which we really should have for any project....

Oct 2020
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Director

Overall, Bails executed well. They were involved in our partnership, and they drove tangible...

Oct 2020
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Director

In terms of the billing, I got the information weeks after the time frame had passed. I would have...

Oct 2020
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Director

The vendor tried to improve as much as they could. But the project was like moving the Titanic. Our...

Oct 2020
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Director

Bails consistently exceeded our expectations in billing; the billing was very fair. I wouldn't say...

Oct 2020
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Director

Bails' partnership was great. I would definitely recommend their services. The implementation was...

Oct 2020
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CIO

Bails actually came up with some ideas that we hadn’t thought of in terms of support. They helped us...

Oct 2020
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CIO

We had to do reach out to Bails for support instead of them proactively asking how they could help,...

Oct 2020
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Manager

We had some difficulties during the project, and Bails' management was very responsive in working...

Aug 2020
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Manager

We had some conflicts with our implementation, timing, and other things with one of the consultants....

Aug 2020
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Manager

We are really happy with the vendor overall. We are not that easy to deal with because things tend...

Aug 2020
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Manager

We will complete our rollout after the COVID-19 crisis; we have halted things. But the vendor is...

Aug 2020
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Manager

I would certainly want the vendor to make sure that they assign the right resources to projects. If...

Aug 2020
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Manager

We froze Bails' implementation services during the COVID-19 crisis. They have certainly reached out...

Aug 2020
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Manager

Our Bails executive was very involved. Our executive contact understood our other vendor and knew...

Aug 2020
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Manager

There were misses on Bails' side in the statement of work, but at the end of the day when we talked...

Aug 2020
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Manager

One thing that makes Bails stand out is the relationship and partnership we have. I knew that I had...

Aug 2020
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Director

Bails carefully picks their resources. I know I can call them and give a profile of the type of...

Jul 2020
(0)
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Director

I definitely would purchase services from Bails again. In fact, I am looking to bring in a person...

Jul 2020
(0)
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Director

Bails is very reasonable and doesn't nickel-and-dime. They have been very easy to work with. Bails...

Jul 2020
(0)
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Director

When I hire a contractor or consultant, I expect that person to know exactly what he or she is doing...

Jul 2020
(0)
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Director

We have a great relationship with Bails, and our main contacts are awesome and have partnered with...

Jul 2020
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Director

The work Bails did was of high complexity based on the sheer number of moving parts. There were so...

Jul 2020
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Director

The folks from Bails were able to do the job that I needed them to do without much hands-on...

Jul 2020
(0)
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Director

In terms of the partnership, it is really hard to onboard a vendor in our organization, but Bails...

Jul 2020
(0)
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Director

Bails' contractors have helped us with specialized reporting requirements through COVID-19. They...

Jul 2020
(0)
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Director

Working with Bails was definitely a process improvement for us. With their help, we took manual...

Jul 2020
(0)
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Manager

Our consultant from Bails has done phenomenally. That person is very good. Our consultant has walked...

Jul 2020
(0)
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Manager

A drawback with Bails was the trainer that they put in at the beginning. We did not have a lot of...

Jul 2020
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Manager

Bails has done very well with improving processes. We have definitely had outcomes, and we would...

Jul 2020
(0)
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Manager

We have had some struggles with our team adopting the new product. That is a challenge with any...

Jul 2020
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Manager

We chose Bails over other service vendors, and we have had continued success with Bails. There was...

Jul 2020
(0)
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Manager

Bails consistently exceeds expectations. We have asked them to help with a wider scope of things...

Jul 2020
(0)
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Manager

Bails' strategic ability is pretty good. Part of that is internal to them, but they also worked with...

Jul 2020
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Manager

Bails has been great in terms of getting our money’s worth. Compared to the other vendors that we...

Jul 2020
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Manager

Bails is very consistent. There is an expectation when we can feel that Bails will have a...

Jul 2020
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Manager

I would recommend that Bails not do the breakout of the training. They should keep consistency with...

Jul 2020
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Director

Bails has a good team. Bails' team members are low maintenance and easy to talk to. It is easy to...

Jun 2020
(0)
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Director

Bails stood out from other consulting firms because I felt like I could really talk to them. Bails'...

Jun 2020
(0)
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Director

I regularly spoke with Bails' executives. Bails had a good top-down approach, so I could access...

Jun 2020
(0)
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Director

I didn't have any issues with Bails. When I gave feedback, they fixed the problem and would follow...

Jun 2020
(0)
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Director

On our project, Bails showed great communication and collaboration. I was never wondering whether...

Jun 2020
(0)
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Director

The quality of staff was excellent. Bails had the experience I needed, and they were easy to work...

Jun 2020
(0)
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Director

Bails did everything they could to exceed my expectations. Honestly, it is hard to exceed my...

Jun 2020
(0)
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Director

We had a lot of issues in making things work with the software, and Bails learned as much as we did....

Jun 2020
(0)
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Director

Bails had great executive involvement. The key executives called me frequently to touch base on the...

Jun 2020
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Director

We had one consultant that we needed removed, and Bails was very helpful. A Bails team member...

Jun 2020
(0)
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Director

Bails went above and beyond their contracted obligation. Their agreement ended after a successful...

Jun 2020
(0)
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Director

Because the software was new, the process was a first for us and for Bails. There were a lot of...

Jun 2020
(0)
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Analyst/Coordinator

The vendor's strength was definitely knowing the product. They knew what they didn't know, and they...

Jun 2020
(0)
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Analyst/Coordinator

I am not sure whether I have any recommendations for improvements. Bails was on-site when we needed...

Jun 2020
(0)
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Analyst/Coordinator

Some of our users were tough to convince, and for the most part, the ones who participated in the...

Jun 2020
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Analyst/Coordinator

There were some concerns about the ability to set up our supply chain with the warehouse and...

Jun 2020
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CIO

Bails differentiates themselves from others because the people who manage the company put a lot of...

Jun 2020
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CIO

We had a couple of implementation consultant groups presented to us through our ERP vendor. For us,...

Jun 2020
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CIO

Bails has an implementation methodology that gives us practice along the way to help us do things....

Jun 2020
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CIO

The vendor's executive involvement was good. I was able to establish good relationships with people...

Jun 2020
(0)
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CIO

Bails did a lot of change management. On the general accounting side, we eliminated several patient...

Jun 2020
(0)
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CIO

Bails was absolutely phenomenal onthe general financials side, but they struggled a bit with supply...

Jun 2020
(0)
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CIO

We got the outcome we expected with Bails; I would give them a high score for that. We absolutely...

Jun 2020
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