Spectrum IQ (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty
I haven't looked into any other vendors at all, and I haven't considered upgrading or replacing the...
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Operations
I was involved in the implementation, and I was really satisfied with how much time Baxter took to...
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Loyalty, Relationship
We have had the Spectrum IQ pumps for quite a while. We reached out to Baxter with no real response...
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Operations, Product
Even though I am not the end user, I know how to use the Spectrum IQ pump, so that shows how easy it...
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Operations
Baxter’s training was very good. We had really good availability from all of their people at every level....
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Product, Value
The Spectrum IQ hardware works really well. The consumables and the supplies are reasonably priced,...
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Relationship, Operations
Baxter seems to be responsible when we need help. I don't have to contact Baxter’s support people...
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Product
Baxter has a lot of great features on the Spectrum IQ, like the ability to do a loading dose and a...
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Loyalty
I don't think we are changing pumps anytime soon. We have found in the past that it is just better...
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Relationship
Baxter has been great; they have gone above and beyond. What makes Baxter such a high-value,...
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Product
The Spectrum IQ is a very different system from its predecessor, and providers don’t know how to...
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Relationship, Operations
We had a tough implementation with the Spectrum IQ, and our education wasn't great because of a lot...
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Relationship, Operations, Product
Baxter has done some updates to the Spectrum IQ, especially to address pumps that alert all the time...
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Product
I would like the Spectrum IQ to be a touch more user-friendly. On the initial setup of the pumps,...
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Relationship
The Spectrum IQ has very large drug libraries, and those take a lot of effort. If an organization...
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Relationship
Baxter has been the most supportive partner in trying to address issues. Things have been mutually...
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Relationship
The best part about the Spectrum IQ is the ongoing collaboration with Baxter. We get a lot of...
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Product
The Spectrum IQ is a great infusion pump and definitely does its job. The reporting with the...
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Relationship
A few months ago, I was very frustrated. We kept getting a lot of error messages when we were trying...
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Product
When the product is integrated into the EMR, it is great. When it integrates inflows, it is very...
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Operations
The vendor did a really good job with training. They came out, I believe, a few times prior to going...
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Culture, Relationship
When I needed help, maybe I contacted the wrong people. I contacted the vendor's salesmen and...
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Loyalty
We plan to update our infusion pump fleet soon because Baxter is working with our costs to switch...
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Product
The batteries in the Spectrum IQ pump are overkill. There should be a solution for people who don't...
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Loyalty, Relationship
We have a solid history of support with Baxter; they have been fantastic and excellent. Long-term...
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Relationship, Operations
For an end user, the device integration that we just went through is very simple, but the amount of...
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Loyalty
Now that we have device integration with Spectrum IQ, it makes it not easy to switch vendors, so we...
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Relationship
Baxter has a great team to work with. They have followed through on just about everything that I can...
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Product
The part that our staff struggles with in the Spectrum IQ, unfortunately, is the way that the...
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Loyalty, Relationship, Product
The Spectrum IQ is new technology, so we are not in a lull where the system has been out or...
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Product
For the pump itself, the decision support that it offers the nurse is additional safety margins....
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Operations
We haven't really had an upgrade to the Spectrum IQ since we deployed it. I'm trying to think of the...
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Loyalty, Value
The Spectrum IQ tends to be a little pricey, but it is not any more pricey than every other product....
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Product
The end use for the frontline staff is pretty solid. The Spectrum IQ is a pump I use myself, and the...
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Culture, Value
Baxter is usually fairly reasonable with their charges. Baxter doesn't get off into the weeds of...
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Relationship
At least initially, we had some settling-in issues with the Spectrum IQ's interface, and we were...
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Product
We have been a Baxter house for a long time. The disposables keep our attention on changing the pump...
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Product
With the Alaris pumps, customers can add PCA, syringe, and other modules to the brain, and then they...
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Relationship, Operations
We have to reach out to Baxter. The vendor could be more proactive and could verify that we don't...
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Loyalty
The reason we moved toward Baxter is that they could supply us with one pump for our entire network...
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Product
We would buy the Spectrum IQ again, but the nurses might have different opinions. Before we...
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Relationship, Operations
We have asked Baxter for fixes and updates that have taken way longer than the vendor said. But the...
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Operations
Baxter was helpful when we were doing training and when we needed a lot of test supplies and bags to...
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Relationship, Product
We have had and have researched a lot of ongoing issues with the Spectrum IQ pumps, and Baxter has...
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Product
We would like Baxter to make the Spectrum IQ pumps a little less finicky. The pumps have to be...
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Culture, Relationship
Baxter has a third party that supports their software, and the Baxter support team handles the...
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Relationship
The people we are in contact with at Baxter have to escalate things on their side a lot, and that is...
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Loyalty, Product
Our pharmacy team has done a little research and found that once we went live with the Spectrum IQ...
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Product
A lot of safety features are built in to the pumps and the drug library. The features are intuitive,...
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Value
My biggest complaint about Baxter is the IV pumps. We are not allowed to work on them. When we have...
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Operations
The only thing we have done with Baxter recently is they came in and did a complete software...
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Value
Baxter is willing to do integrations. They are just cost prohibitive because it is pretty ridiculous...
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Relationship, Product
The Spectrum IQ pumps are very easy to use; they are simple. We have no issues with the pumps. They...
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Relationship, Product
We send Baxter pumps for repair, and sometimes it just takes too long to get them back. But now they...
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Relationship
With Baxter, sometimes I have had to get people involved on a higher level, and they have come and...
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Product
The one thing that everyone likes about the Spectrum IQ pumps is that they are easy to use. That is...
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Loyalty, Relationship
We actually have good support, and the Spectrum IQ is working pretty well for us. We are happy with...
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Relationship
Baxter has changed names many times, and their customer service is not great. Their response times...
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Product
When Baxter does upgrades of the Spectrum IQ pumps, it is really no issue because our biomed helps....
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Product
The Spectrum IQ pumps are pretty easy to use, and we don't really have any training for new hires....
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Value
Our Spectrum IQ pumps do not interface with our EMR. We would love them too, but we do not have that...
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Product
There are certain functionalities that we have come across that weren't necessarily disclosed to us;...
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Product
The Spectrum IQ pumps are mainly our driver for our antibiotics. We use the pumps as our workhorse...
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Loyalty, Product
There are better pumps available than the Spectrum IQ pumps, but they are one of the top three on...
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Operations
I have not received any ongoing training from Baxter for their Spectrum IQ large volume pumps. I had...
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Relationship
Overall, our customer service experience with Baxter, not specific to the Spectrum IQ pumps, has not...
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Loyalty, Relationship
We are on the latest version of pretty much everything Baxter has. However, they have a battery...
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Product, Value
The Spectrum IQ is very easy to use. Baxter does a good job with integration. I would buy the...
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Relationship
Baxter tries to keep their promises. I have excellent support from Baxter, and I have access to...
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Relationship
In terms of support for the pumps, Baxter doesn't do very well. We use Baxter for other things...
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Operations
The implementation of the Spectrum IQ was a nightmare for me. I have had a couple of training...
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Culture, Value
Baxter doesn't do a good job of avoiding charging for every little thing. They charge us to have...
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Product, Value
For the Spectrum IQ, the ease of use for the nurses is pretty good. Also, the Spectrum IQ does drive...
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Loyalty
I am not a real fan of the Spectrum IQ. We are going to continue to probably use it for another...
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Product
The Spectrum IQ pumps are pretty much working the way we want, but we do get some patient safety...
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Product
We had to create our own dashboard for the Spectrum IQ pumps because we didn't go live in all areas....
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Operations, Product
There is a learning curve for the Spectrum IQ pumps, so users have to figure it out. It is just that...
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Product
The Spectrum IQ pumps are consistent and good. They are the best option for an organization like ours....
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Product
We consider patient safety, ease of programming the pump, portability, and the ability to clean the...
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Product
For the most part, the Spectrum IQ pumps are reliable, lightweight, easy to move around, able to...
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Product
If I did have an issue or a complaint with the Spectrum IQ pumps, it would be related to us not...
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Relationship
Our Baxter representative has been great. And the vendor will let us know about recalls and anything...
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Product, Value
The Spectrum IQ pump programming is fantastic. It saves the nursing staff time, and it adds...
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Product
The Baxter pump does not integrate at all. In fairness to the pump, I don't know whether that is the...
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Product
The pump is solid. The drug library platform is easy to use, and distributing the library is also...
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Relationship, Operations
I don't know how often Baxter sends out new things, but we wouldn't be able to update the new fleets...
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Relationship, Operations
While Baxter doesn't ask whether I need anything or what is going on, I can reach out if I have...
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Product
The Baxter pumps are sturdy, and we rarely have problems with them outside of just normal wear and...
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Product
Baxter has really bolstered their Spectrum IQ pump. The mechanisms for where we load the lines are...
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Product
With the Spectrum IQ pumps, we have to make sure we are using the right set. When we first got the...
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Relationship
We continue to reach out to some of the oldies at Baxter, but I don’t know if we have someone...
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Product
It is not that I wouldn't buy the Spectrum IQ again, but I would love it if Baxter’s pump were a...
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Operations
Baxter came in and evaluated all our wireless functionality, and they said we were good to go, but...
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Product
The library maintenance and the spreadsheet reporting from library maintenance are the two things...
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Product
The pump functions well, and the end users seem to like it and interact with it easily. The...
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