Spectrum IQ (LVP)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Other Observations & Comments
We got our implementation date moved a couple of times, so we originally had to rush to get our drug...
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Technology
The piggybacking process on the Spectrum IQ pumps is quite different than other products' processes,...
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Implementation and Training
Baxter was on-site for our implementation and training. The hands-on training was a little clunky,...
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Lessons Learned
We are on a division-based drug library rather than having each hospital have their own library....
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Functionality and Upgrades
With the Spectrum IQ pumps, we have found the reports we are running are not as user friendly as our...
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Functionality and Upgrades
The Baxter pumps are more user friendly than our previous pumps. We have not had any issues with...
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Interfacing and Integration
Due to the pandemic and everything going remote, we didn't get to do as much testing and training as...
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Implementation and Training
Baxter had some updates that didn't meet the promised timelines, but they eventually delivered those...
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Service and Support
Baxter has been really helpful. They are always willing to come on-site to help us if needed. They...
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ROI / Cost
Our pharmacy team has been tracking certain metrics, and they have seen some improvements since we...
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Functionality and Upgrades
The Spectrum IQ is a significant upgrade in every way from our previous model, the Baxter Spectrum...
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Implementation and Training
Our experience with Baxter has been very positive overall. During our implementation, the vendor had...
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Implementation and Training
During the implementation and go-live, the vendor rolled out the carpet, and that was great. They...
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Interfacing and Integration
Baxter would lose points from me for the difficulty we have with the product working with our other...
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Functionality and Upgrades
We have increased the safety margins on the floors where the Spectrum IQ is used, and the pumps have...
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Lessons Learned
I would tell my peers that if they have the opportunity during the purchase to do a wholesale...
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Functionality and Upgrades
The product does what it is supposed to do, and the pumps function as they are supposed to function....
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Technology
Something I really like about the Spectrum IQ is how compact the pumps are. We can fit quite a few...
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Implementation and Training
During our last rollout of the new pumps, the support from the vendor was great. There was a lot of...
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Other Observations & Comments
Baxter is a quality company. I am sure that Baxter is constantly changing and improving the pumps...
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Technology
We are continually pushing the buttons on the pumps to do the programming, and sometimes the...
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Service and Support
When I have reached out for support, Baxter has usually been pretty prompt in getting back to me. If...
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Other Observations & Comments
For patient safety, we want to make sure that the patient doesn't receive a fluid overload or get...
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Lessons Learned
The top thing I would caution people about is to stay away from the basic mode. There are two...
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Functionality and Upgrades
We always hear that the product promoted is going to save us on our charges, but that is not the...
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Functionality and Upgrades
We have a lot of reporting tools. We have been able to get all the data that we could want, and we...
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Service and Support
Our project had a big scope, and Baxter was wonderful to work with. We were successful, and the...
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Lessons Learned
There is a significant amount of training involved, and clients need an education process for when...
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Implementation and Training
Some of the challenges we ran into with our implementation of the Spectrum IQ pumps were wireless...
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Technology
Things have gone well with the Spectrum IQ pumps. The pumps are durable and intuitive, and very few...
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Lessons Learned
The build takes a minimum of six to eight months, and clients must have considerable resources...
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Interfacing and Integration
If we receive a patient from the emergency room that has a pump with a drug running, the person on...
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Technology
Baxter’s downfall is the Wi-Fi software and programming they originally sold us. Those things do not...
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Functionality and Upgrades
Baxter is not very functional. The vendor's software is antiquated and needs to be updated with more...
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Functionality and Upgrades
The pump functions the way it was designed and the way it was approved by the FDA. But I think that...
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Technology
Baxter's unwillingness to make radical changes to certain functionality components of the pump is...
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Service and Support
When we get past the frontline support people, Baxter’s executives are very responsive. The staff...
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Implementation and Training
The implementation was very organized, thorough, and good.
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Service and Support
The maintenance of the pump library and the system will require a lot more informatics support than...
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Service and Support
Things move pretty quickly when we run into issues and when there is a sale on the table. Otherwise,...
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Interfacing and Integration
The outcomes we get from the interoperability between the pump and the EMR are some efficiencies,...
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Relationship
We have had some problems with Baxter because of upstream occlusions. Baxter has been very reluctant...
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ROI / Cost
The vendor charges for everything they can.
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Implementation and Training
The implementation was a struggle as we tried to understand everything that we needed to go live...
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ROI / Cost
With COVID-19, we have had to move pumps around a lot depending on need, and if a pump is new to an...
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Sales and Contracting
The challenge we are having is updating the library and getting it out to the pumps. That process is...
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Functionality and Upgrades
The pumps are very user friendly. They are easy to use, and they function well. If the library is in...
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Functionality and Upgrades
The pumps have a good feature in terms of the vendor's website that we can go to. We can delve into...
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Functionality and Upgrades
Baxter made some better upgrades to their library, but the transition wasn’t as smooth as I had...
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Functionality and Upgrades
The Baxter pumps are good, and our nurses like using them. It would be nice if we could do our LVPs...
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Service and Support
Baxter has not promised something that they haven’t delivered, and they are more proactive than our...
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Service and Support
The Baxter implementation specialist was very good at giving tips and making sure we had the right...
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Implementation and Training
We upgraded the platform we use to deploy libraries, and that process was smooth and seamless....
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Relationship
The vendor is good at handling any problems. The sales representative is very supportive. Baxter is...
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ROI / Cost
We like the Spectrum IQ pumps better than what we had before, but there are some drawbacks. Baxter...
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Functionality and Upgrades
The pumps are easy to use. They require very few repairs. They do function well. We don't have to...
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Relationship
The pumps are good, but the service is lacking. During the implementation phase for the Spectrum IQ...
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Service and Support
In terms of the product’s reporting mechanism, we are having issues with troubleshooting, and I am...
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Technology
We have had delayed shipments of pumps because of supply issues. The FDA wouldn't let Baxter sell...
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Interfacing and Integration
The pumps are not integrated with our EHR. Whenever we start looking at new pumps, we will probably...
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Service and Support
I haven't had any issues with the vendor keeping their promises. There was one time when we had a...
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Implementation and Training
The vendor helped us make a second library and managed everything when we went from another pump to...
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Technology
I like that the Spectrum IQ pumps are small and that there are triple and quad pumps. Those are very...
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Relationship
My interactions with the vendor have been good. Our Baxter contact gives us tips on troubleshooting...
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Interfacing and Integration
Our facility is a little bit upset with Baxter right now. Baxter isn't meeting all our needs. We...
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Implementation and Training
Baxter is pretty good with their initial and ongoing trainings. The Spectrum IQ pumps are pretty...
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Service and Support
An FDA notice was sent out, and all Baxter did was email us the FDA notice even though they meet...
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Functionality and Upgrades
We like the ease of use for the end users and the safety of the patients. We can fairly easily...
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Functionality and Upgrades
We have to make two different types of files to save. One file is for the drug library, and the...
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Service and Support
Baxter isn't proactive in terms of service once we implement the product. We can contact them if we...
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Implementation and Training
I started having failures with my pumps, and we couldn't have our representative from Baxter come in...
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Relationship
We have a battery alert. Our representative told us that there is going to be an upgrade because of...
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Service and Support
I am not favorable toward the Spectrum IQ pumps. The machine is okay, and it functions. I haven't...
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Relationship
I used to work with a representative from Baxter, and that representative used to set things up. I...
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Technology
We only use the Spectrum IQ pumps in critical care units because the pumps are small in size...
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Relationship
Baxter provides for such a small segment of our infusion pump needs that we aren't engaging with the...
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Functionality and Upgrades
I like the Spectrum IQ’s EHR integration. The product isn't big or bulky, and the user operability...
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Technology
With the Spectrum IQ pumps, we can't buy parts for repair. We have to send the pumps out to the...
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Functionality and Upgrades
The product is fairly simple and has a short learning curve. We don't really need any training from...
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Interfacing and Integration
The Spectrum IQ pumps are older pumps, so they can't interface with our EMR or anything like that.
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Service and Support
Baxter is pretty good about sending us information and alerts. We get device alerts from the vendor...
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Functionality and Upgrades
We would like to have wireless capabilities for generating reports. Not keeping up with Baxter's...
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Relationship
If we have the money to pay for things, the product usually works. Whether it works does seem to...
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Functionality and Upgrades
We decided to go with the Baxter pumps due to several nice features we would like to enjoy. The...
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Functionality and Upgrades
I had worked with another vendor’s pumps previously, and the simplicity and the ease of use of the...
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Relationship
Baxter keeps promises when they are able to. We have had some issues, but we have had good...
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ROI / Cost
I wish that the Spectrum IQ pump didn't cost as much or that there were some kind of program for...
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Future Outlook
I know our Baxter pumps have the ability to be EMR interoperable. We just haven't gotten there yet,...
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Implementation and Training
Baxter’s initial training was super great. I don't feel like we need any ongoing training, but if we...
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Functionality and Upgrades
On my end, the Spectrum IQ pumps work great, but sometimes when the nurses hang secondaries, the...
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Win/Loss - Why they were selected (by current clients)
The reason we picked the Baxter pump originally was that it was so easy to use. I have a somewhat...
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Relationship
I know my Baxter representatives, and I can text them if I need them. It is nice to establish those...
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Implementation and Training
Baxter has offered virtual training, and that has been good. The vendor always does some ongoing...
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Functionality and Upgrades
If I were talking to a peer about the Spectrum IQ, I would say that it is simple and that there...
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Functionality and Upgrades
Things have gone pretty well with the Spectrum IQ. It hasn’t necessarily changed for the worse or...
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Interfacing and Integration
The same interoperability challenges that we had from day one are still present and magnified. We...
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Service and Support
We get some good attention from Baxter's support people. They work well with our internal team to...
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Other Observations & Comments
Baxter had issues with their Dose IQ Safety Software. There are potential complications with that...
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Lessons Learned
The Spectrum IQ does at least as much as we want it to do in terms of integration. Some pieces...
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Relationship
Baxter does a good job of driving tangible outcomes. We wanted safe and decision-supported infusion...
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Lessons Learned
Baxter tries to communicate some of the issues with the Spectrum IQ to our development team....
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Functionality and Upgrades
I wish there was a perfect pump. There are safety features that I wish Baxter's pump had that it...
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ROI / Cost
Baxter has been able to deliver what they have promised and reach the outcomes they have discussed....
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Interfacing and Integration
We are still working with Baxter in terms of getting ready for integration. There have been some...
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Service and Support
I always get an answer from Baxter’s support people when I reach out. I know who to contact. They...
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Other Observations & Comments
We converted our whole health system to the Spectrum IQ pumps. That was a huge project for us. We...
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Functionality and Upgrades
Our clinical team members like how usable the product is. The Spectrum IQ pumps are fairly simple to...
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Other Observations & Comments
We tried to implement some new functionality for the Spectrum IQ pumps, but we couldn't get it to...
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ROI / Cost
Baxter nickel-and-dimes us at times. During their sales pitch, Baxter promoted a product as being...
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Relationship
The Spectrum IQ pumps are very nice and of good quality. Both the pumps and their software are user...
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