Spectrum IQ (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
The one thing that everyone likes about the Spectrum IQ pumps is that they are easy to use. That is...
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Loyalty, Relationship
We actually have good support, and the Spectrum IQ is working pretty well for us. We are happy with...
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Relationship
Baxter has changed names many times, and their customer service is not great. Their response times...
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Product
When Baxter does upgrades of the Spectrum IQ pumps, it is really no issue because our biomed helps....
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Product
The Spectrum IQ pumps are pretty easy to use, and we don't really have any training for new hires....
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Value
Our Spectrum IQ pumps do not interface with our EMR. We would love them too, but we do not have that...
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Product
There are certain functionalities that we have come across that weren't necessarily disclosed to us;...
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Product
The Spectrum IQ pumps are mainly our driver for our antibiotics. We use the pumps as our workhorse...
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Loyalty, Product
There are better pumps available than the Spectrum IQ pumps, but they are one of the top three on...
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Operations
I have not received any ongoing training from Baxter for their Spectrum IQ large volume pumps. I had...
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Relationship
Overall, our customer service experience with Baxter, not specific to the Spectrum IQ pumps, has not...
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Loyalty, Relationship
We are on the latest version of pretty much everything Baxter has. However, they have a battery...
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Product, Value
The Spectrum IQ is very easy to use. Baxter does a good job with integration. I would buy the...
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Relationship
Baxter tries to keep their promises. I have excellent support from Baxter, and I have access to...
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Relationship
In terms of support for the pumps, Baxter doesn't do very well. We use Baxter for other things...
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Operations
The implementation of the Spectrum IQ was a nightmare for me. I have had a couple of training...
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Culture, Value
Baxter doesn't do a good job of avoiding charging for every little thing. They charge us to have...
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Product, Value
For the Spectrum IQ, the ease of use for the nurses is pretty good. Also, the Spectrum IQ does drive...
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Loyalty
I am not a real fan of the Spectrum IQ. We are going to continue to probably use it for another...
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Product
The Spectrum IQ pumps are pretty much working the way we want, but we do get some patient safety...
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Product
We had to create our own dashboard for the Spectrum IQ pumps because we didn't go live in all areas....
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Operations, Product
There is a learning curve for the Spectrum IQ pumps, so users have to figure it out. It is just that...
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Product
The Spectrum IQ pumps are consistent and good. They are the best option for an organization like ours....
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Product
We consider patient safety, ease of programming the pump, portability, and the ability to clean the...
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Product
For the most part, the Spectrum IQ pumps are reliable, lightweight, easy to move around, able to...
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Product
If I did have an issue or a complaint with the Spectrum IQ pumps, it would be related to us not...
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Relationship
Our Baxter representative has been great. And the vendor will let us know about recalls and anything...
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Product, Value
The Spectrum IQ pump programming is fantastic. It saves the nursing staff time, and it adds...
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Product
The Baxter pump does not integrate at all. In fairness to the pump, I don't know whether that is the...
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Product
The pump is solid. The drug library platform is easy to use, and distributing the library is also...
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Relationship, Operations
I don't know how often Baxter sends out new things, but we wouldn't be able to update the new fleets...
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Relationship, Operations
While Baxter doesn't ask whether I need anything or what is going on, I can reach out if I have...
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Product
The Baxter pumps are sturdy, and we rarely have problems with them outside of just normal wear and...
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Product
Baxter has really bolstered their Spectrum IQ pump. The mechanisms for where we load the lines are...
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Product
With the Spectrum IQ pumps, we have to make sure we are using the right set. When we first got the...
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Relationship
We continue to reach out to some of the oldies at Baxter, but I don’t know if we have someone...
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Product
It is not that I wouldn't buy the Spectrum IQ again, but I would love it if Baxter’s pump were a...
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Operations
Baxter came in and evaluated all our wireless functionality, and they said we were good to go, but...
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Product
The library maintenance and the spreadsheet reporting from library maintenance are the two things...
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Product
The pump functions well, and the end users seem to like it and interact with it easily. The...
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Product
The Spectrum IQ is easy to set up; it has a good drug library, is programmable, and is fairly small....
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Relationship
With a lot of the issues that we find on-site, when we talk to Baxter, we feel that they are already...
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Product
I like the size and individualness of the Spectrum IQ. I know that some other pumps have a brain...
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Culture
Baxter gave us a pretty good contract warranty period. During that period, when things break, there...
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Loyalty, Relationship
The people at Baxter have been good. Their phone support is good. If people can't solve our...
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Value
I will see whether I can find someone better than Baxter in the future because their battery...
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Relationship
If I call because I am having a problem, the vendor should work with me until everything is...
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Relationship
Baxter said they were going to reload some new software nearly a year and a half ago. They were...
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Culture
I don't know what is going on in the sales department, but if the vendor is going to give me a...
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Product
Baxter didn’t really train. The infusion pump is one of the least complicated things in my field....
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Relationship
Baxter has suggested referencing online support for troubleshooting issues, but I am more of a...
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Product
The pumps function well. In other words, I haven't had anything break down on me other than the...
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Product
Personally, I would not buy the Spectrum IQ pumps again. The Spectrum IQ pumps still don’t integrate...
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Relationship, Product
Corporate is definitely not happy with the Baxter pumps, so they are doing some due diligence right...
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Relationship
Baxter did meet with our organization when we had a problem. However, they didn't fix the problem.
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Product, Value
When we were using our previous pumps, we also had them connected to our EMR, but we have seen very...
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Loyalty
Based on our experience with Baxter with the pumps we had previously and the Spectrum IQ pumps, I...
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Culture, Value
We are pretty happy with what Baxter has presented us, and we do not feel like we have been...
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Relationship
Baxter has been adequate for our needs, and we always get the responses we want. If we had a little...
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Culture, Relationship
What we would say to others is that the compatibility and integration have been great. We got a lot...
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Relationship, Product
On the service end, we are having more and more operability issues as our pumps approach three,...
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Relationship, Product
Baxter has improved the availability of new pumps to us. A few years ago, it was taking anywhere...
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Relationship, Operations
For the implementation, we had somebody come on-site to walk us through everything, so that was very...
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Relationship
Baxter has not delivered new technology to us. They haven’t reached out to us at all. Nobody has...
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Product
From a pharmacy perspective, we have been satisfied with the product and the drug dictionary build....
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Relationship, Operations
Baxter is a little slow with implementations, and they are not always timely in resolving concerns....
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Product
Integration with Baxter's pumps is very good, but the reporting to get interoperable information is...
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Relationship, Product
We have been satisfied with our pumps. The one thing that was lingering was how time consuming the...
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Culture, Relationship
Baxter doesn't always deliver what they promise. Sometimes it would probably be better for them to...
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Loyalty
Overall, the pump is user friendly. It is easy to use. The only concern that we have is the recall...
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Relationship
Overall, Baxter is very engaged and relatively easy to work with. They are very supportive. I don't...
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Loyalty, Product
We had a lot of trouble getting the bidirectional interface working on the Spectrum IQ pumps, and we...
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Loyalty, Product
The pump is fine. The process for sending library updates is very simple, and the drug library...
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