Spectrum IQ (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
We continue to reach out to some of the oldies at Baxter, but I don’t know if we have someone...
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Product
It is not that I wouldn't buy the Spectrum IQ again, but I would love it if Baxter’s pump were a...
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Operations
Baxter came in and evaluated all our wireless functionality, and they said we were good to go, but...
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Product
The library maintenance and the spreadsheet reporting from library maintenance are the two things...
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Product
The pump functions well, and the end users seem to like it and interact with it easily. The...
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Product
The Spectrum IQ is easy to set up; it has a good drug library, is programmable, and is fairly small....
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Relationship
With a lot of the issues that we find on-site, when we talk to Baxter, we feel that they are already...
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Product
I like the size and individualness of the Spectrum IQ. I know that some other pumps have a brain...
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Culture
Baxter gave us a pretty good contract warranty period. During that period, when things break, there...
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Loyalty, Relationship
The people at Baxter have been good. Their phone support is good. If people can't solve our...
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Value
I will see whether I can find someone better than Baxter in the future because their battery...
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Relationship
If I call because I am having a problem, the vendor should work with me until everything is...
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Relationship
Baxter said they were going to reload some new software nearly a year and a half ago. They were...
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Culture
I don't know what is going on in the sales department, but if the vendor is going to give me a...
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Product
Baxter didn’t really train. The infusion pump is one of the least complicated things in my field....
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Relationship
Baxter has suggested referencing online support for troubleshooting issues, but I am more of a...
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Product
The pumps function well. In other words, I haven't had anything break down on me other than the...
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Product
Personally, I would not buy the Spectrum IQ pumps again. The Spectrum IQ pumps still don’t integrate...
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Relationship, Product
Corporate is definitely not happy with the Baxter pumps, so they are doing some due diligence right...
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Relationship
Baxter did meet with our organization when we had a problem. However, they didn't fix the problem.
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Product, Value
When we were using our previous pumps, we also had them connected to our EMR, but we have seen very...
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Loyalty
Based on our experience with Baxter with the pumps we had previously and the Spectrum IQ pumps, I...
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Culture, Value
We are pretty happy with what Baxter has presented us, and we do not feel like we have been...
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Relationship
Baxter has been adequate for our needs, and we always get the responses we want. If we had a little...
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Culture, Relationship
What we would say to others is that the compatibility and integration have been great. We got a lot...
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Relationship, Product
On the service end, we are having more and more operability issues as our pumps approach three,...
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Relationship, Product
Baxter has improved the availability of new pumps to us. A few years ago, it was taking anywhere...
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Relationship, Operations
For the implementation, we had somebody come on-site to walk us through everything, so that was very...
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Relationship
Baxter has not delivered new technology to us. They haven’t reached out to us at all. Nobody has...
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Product
From a pharmacy perspective, we have been satisfied with the product and the drug dictionary build....
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Relationship, Operations
Baxter is a little slow with implementations, and they are not always timely in resolving concerns....
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Product
Integration with Baxter's pumps is very good, but the reporting to get interoperable information is...
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Relationship, Product
We have been satisfied with our pumps. The one thing that was lingering was how time consuming the...
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Culture, Relationship
Baxter doesn't always deliver what they promise. Sometimes it would probably be better for them to...
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Loyalty
Overall, the pump is user friendly. It is easy to use. The only concern that we have is the recall...
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Relationship
Overall, Baxter is very engaged and relatively easy to work with. They are very supportive. I don't...
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Loyalty, Product
We had a lot of trouble getting the bidirectional interface working on the Spectrum IQ pumps, and we...
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Loyalty, Product
The pump is fine. The process for sending library updates is very simple, and the drug library...
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Loyalty
I wouldn’t buy the Spectrum IQ from Baxter again because our organization prefers a different...
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Relationship
We had a couple of issues early on with the product, but we were able to get higher than our...
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Loyalty, Relationship
We did the whole vendor demo, went through three or four different pump vendors, and determined we...
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Relationship
We are still struggling with some things, but I don't think those are all due to Baxter. But with...
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Culture, Relationship
We were trying for something new and were able to work that out, and Baxter was very gracious and...
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Culture, Value
With our last vendor, we had to purchase an additional software application to have some of the...
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Product
Overall, we have been very impressed. Nothing has changed since we went live, but I really haven't...
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Product
I don't know whether this is due to a lot of use on our part, but our end users talk about the need...
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Relationship
Baxter is very receptive. We are a large organization. I don't know whether that helps or not, but...
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Value
The Baxter pumps are great and very practical. They are cost efficient. But from a repair and...
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Loyalty, Product
The Spectrum IQ pumps are so old we can't upgrade them, so we really need to replace them. We can...
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Product
I like that the Spectrum IQ has an on-screen barcode for pump interoperability. The process of how...
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Operations, Product
When we were working on interoperability with our EHR, our Baxter person didn't provide the best...
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Relationship
The person working with us did not tell us that some of the things we had previously built would not...
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Loyalty
Our nurses use the drug library most of the time because it is so easy to program. They hate our...
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Loyalty, Relationship
Baxter has been really responsive, and they are the reason we have been able to get integrated with...
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Operations
Baxter was pretty supportive during our interoperability project with our EMR. The vendor really did...
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Product
Overall, things have remained the same with the Spectrum IQ over the past year. We still get events...
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Relationship
The product recall was not communicated well; there was just a random email sent to one of our...
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Loyalty
We are planning to look into more vendors next year. I know that Baxter has a new pump, so we will...
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Relationship
Baxter is not always able to solve our problems. We bring up a lot of issues with them, but at least...
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Relationship, Operations
We haven’t really had a whole lot of interaction with Baxter’s people. They did have a recall, and...
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Relationship
Baxter may be a bit ahead of the pack in terms of their offerings and their support. The vendor is...
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Relationship
When we are working on an issue with Baxter, they look into things, but a lot of times, the issue...
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Operations
Baxter is pretty good about training. They have actually sent us some free stuff to help us with our...
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Product
The system is very unreliable, especially with the integration piece, which is where we run into the...
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Product
A lot of our complaints come from the integrated system. It is a lot more complicated for the...
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Operations, Product, Value
We did a bit of research internally on outcomes we saw from Baxter. Our pharmacy staff did notice...
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Culture, Value
When we were initially working with Baxter, they were willing to offer pretty big discounts to help...
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Operations
Baxter helped us with our original implementation. They had a resource assigned to us who was very...
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Loyalty
We are continuing to work on optimization with the vendor and trying to improve things. We could see...
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Relationship, Product
We are still struggling to really reach the numbers that we have been trying to hit with Spectrum...
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Relationship
Baxter has been very good to us. We have had a very good working relationship. We had some...
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Product
The product is something that all hospitals should use. If hospitals don't decide to use this...
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Relationship
With one of the biggest hurdles that we faced, Baxter did an assessment and did the work that we...
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Operations
For the EMR integration implementation, Baxter should do more homework ahead of time. I think there...
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Product, Value
The Spectrum IQ pump, the technology, and the interoperability with our EMR has helped reduce our...
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Relationship, Value
I would tell others that aside from the Spectrum IQ itself, which is a very durable product, the...
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Loyalty, Relationship, Product
Baxter has done a really good job with the Spectrum IQ. This is the second generation of the pump...
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Relationship
Baxter’s phone and web support are pretty poor. I don’t think Baxter’s customer service has been...
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Product
Baxter has the capability of driving outcomes; however, they don’t have a lot of preprogrammed...
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Culture
Baxter has pretty much kept their promises, other than the software being hard to use. The system is...
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Operations, Product
There are some programming idiosyncrasies that we have trouble with, but those are on our end due to...
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Culture, Loyalty
The Baxter pumps have been part of our long-term plans, but that depends on how the vendor solves...
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Value
I would recommend Baxter because the other options out there are no better and maybe a little worse....
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Relationship, Operations
I am likely to recommend the Spectrum IQ due to its quality and the EMR integration. Our support...
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Relationship
We have had very good involvement from Baxter from the executive level down. The vendor is proactive...
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Value
We got our money’s worth with the Spectrum IQ. We are happy with what we paid for, and what the...
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Operations
There were not a lot of issues with our implementation, and Baxter had extremely good support staff...
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Relationship, Product
We have had very few surprises with the Spectrum IQ, and I have not heard any complaints. The...
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Product
The interoperability with the Spectrum IQ pumps seems to be a fairly heavy lift, but I would assume...
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Operations, Product
We did an upgrade for the Spectrum IQ pumps, and Baxter assisted our staff. We had to pull the pumps...
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Relationship
Overall, things go pretty well. The pumps are pretty user friendly. We have a biomed support person...
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Relationship, Product
We have problems with upstream occlusions, but sometimes the problems are just user errors. Also, we...
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Product
One problem that we seem to be having with the Spectrum IQ pumps has to do with the way that the...
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Product
The Spectrum IQ pumps are good pumps. They function well, are easy to use, have a lot of safety...
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Relationship
Our Baxter account manager is pretty good. Every time we have had an issue, our salesperson has...
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Value
The Spectrum IQ is super easy, and Baxter doesn’t charge us for anything crazy. We have a service...
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Loyalty, Relationship
Baxter has a little bug in the lines that they need to fix, and I want to think that the vendor will...
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Product
We are happy with the pumps. The drug library is very easy for users to use to find what they need....
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Relationship, Product
Baxter’s web support is not great. Their website is not very good. It crashes quite a bit. Once we...
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Relationship, Operations
Baxter’s involvement with us is more of us asking how to build things. Baxter was helpful in the...
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Product, Value
Patient safety is a huge goal with the pumps. The Spectrum IQ pumps have been very effective in...
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Relationship
I would tell someone who was looking into the Spectrum IQ pumps to listen to the representatives and...
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Product
We have quite a few issues with some alarms in Spectrum IQ. I call a couple of things in after we...
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Product
For the most part, I would say Spectrum IQ is not a bad product. I have never heard anything from my...
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Relationship, Operations
Baxter is very good at communicating. If we need an upgrade, change, or recall, the vendor is always...
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Loyalty, Product
I would like it if Baxter developed something with channels or different options for multiple...
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Product
There are some shortcomings with the Spectrum IQ pump, but the pump is great and has been relatively...
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Value
The most frustrating part about the Spectrum IQ pumps is that we can’t repair them ourselves; we...
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Value
Baxter charges us for anything and everything. Nobody cuts us any slack, and we pay a bunch of extra...
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Relationship
When we had something new with the Spectrum IQ software, Baxter went out of their way to come here,...
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Product
The pump itself is simple enough. It doesn't have so many bells and whistles that I can't look at...
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Loyalty
Our current Baxter pumps lack the support needed to integrate with our EMR. Baxter is sunsetting the...
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Loyalty, Value
We are considering going live with EMR-pump interoperability with Baxter. We are looking at changing...
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Operations
We could have used additional training resources from Baxter for superusers and end users during the...
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Product
The ability to run concurrent drips with the Spectrum IQ is the biggest end-user request we have for...
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Relationship, Operations
I don't know that we have had to call for support from Baxter. We haven't nearly had any issues. We...
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Operations
Baxter doesn't offer a lot of ongoing training for changes, but they do have websites and things for...
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Operations, Product
The Spectrum IQ is pretty user friendly for nurses. So is the training for pharmacists on how to set...
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Relationship
Our representative and the people I have been in contact with at Baxter have been able to help us....
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Value
Personally, I am very happy with Baxter, but the Spectrum IQ is outdated. They have new pumps out...
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