Spectrum IQ (LVP) Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Operations

Baxter came in and evaluated all our wireless functionality, and they said we were good to go, but...

Apr 2024
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Director

Product

The library maintenance and the spreadsheet reporting from library maintenance are the two things...

Apr 2024
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Director

Product

The pump functions well, and the end users seem to like it and interact with it easily. The...

Apr 2024
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Nurse

Product

The Spectrum IQ is easy to set up; it has a good drug library, is programmable, and is fairly small....

Mar 2024
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Director

Relationship

With a lot of the issues that we find on-site, when we talk to Baxter, we feel that they are already...

Mar 2024
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Director

Product

I like the size and individualness of the Spectrum IQ. I know that some other pumps have a brain...

Mar 2024
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Director

Culture

Baxter gave us a pretty good contract warranty period. During that period, when things break, there...

Mar 2024
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Director

Loyalty, Relationship

The people at Baxter have been good. Their phone support is good. If people can't solve our...

Mar 2024
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Manager

Value

I will see whether I can find someone better than Baxter in the future because their battery...

Mar 2024
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Manager

Relationship

If I call because I am having a problem, the vendor should work with me until everything is...

Mar 2024
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Manager

Relationship

Baxter said they were going to reload some new software nearly a year and a half ago. They were...

Mar 2024
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Manager

Culture

I don't know what is going on in the sales department, but if the vendor is going to give me a...

Mar 2024
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Manager

Product

Baxter didn’t really train. The infusion pump is one of the least complicated things in my field....

Mar 2024
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Manager

Relationship

Baxter has suggested referencing online support for troubleshooting issues, but I am more of a...

Mar 2024
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Manager

Product

The pumps function well. In other words, I haven't had anything break down on me other than the...

Mar 2024
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Director

Product

Personally, I would not buy the Spectrum IQ pumps again. The Spectrum IQ pumps still don’t integrate...

Mar 2024
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Director

Relationship, Product

Corporate is definitely not happy with the Baxter pumps, so they are doing some due diligence right...

Mar 2024
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Director

Relationship

Baxter did meet with our organization when we had a problem. However, they didn't fix the problem.

Mar 2024
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Manager

Product, Value

When we were using our previous pumps, we also had them connected to our EMR, but we have seen very...

Feb 2024
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Manager

Loyalty

Based on our experience with Baxter with the pumps we had previously and the Spectrum IQ pumps, I...

Feb 2024
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Manager

Culture, Value

We are pretty happy with what Baxter has presented us, and we do not feel like we have been...

Feb 2024
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Manager

Relationship

Baxter has been adequate for our needs, and we always get the responses we want. If we had a little...

Feb 2024
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Manager

Culture, Relationship

What we would say to others is that the compatibility and integration have been great. We got a lot...

Feb 2024
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VP/Other Executive

Relationship, Product

On the service end, we are having more and more operability issues as our pumps approach three,...

Feb 2024
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VP/Other Executive

Relationship, Product

Baxter has improved the availability of new pumps to us. A few years ago, it was taking anywhere...

Feb 2024
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Director

Relationship, Operations

For the implementation, we had somebody come on-site to walk us through everything, so that was very...

Jan 2024
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Director

Relationship

Baxter has not delivered new technology to us. They haven’t reached out to us at all. Nobody has...

Jan 2024
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Director

Product

From a pharmacy perspective, we have been satisfied with the product and the drug dictionary build....

Jan 2024
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Director

Relationship, Operations

Baxter is a little slow with implementations, and they are not always timely in resolving concerns....

Dec 2023
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Director

Product

Integration with Baxter's pumps is very good, but the reporting to get interoperable information is...

Dec 2023
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Director

Relationship, Product

We have been satisfied with our pumps. The one thing that was lingering was how time consuming the...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

Baxter doesn't always deliver what they promise. Sometimes it would probably be better for them to...

Dec 2023
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Analyst/Coordinator

Loyalty

Overall, the pump is user friendly. It is easy to use. The only concern that we have is the recall...

Dec 2023
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Analyst/Coordinator

Relationship

Overall, Baxter is very engaged and relatively easy to work with. They are very supportive. I don't...

Dec 2023
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Manager

Loyalty, Product

We had a lot of trouble getting the bidirectional interface working on the Spectrum IQ pumps, and we...

Dec 2023
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Manager

Loyalty, Product

The pump is fine. The process for sending library updates is very simple, and the drug library...

Dec 2023
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Director

Loyalty

I wouldn’t buy the Spectrum IQ from Baxter again because our organization prefers a different...

Nov 2023
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Director

Relationship

We had a couple of issues early on with the product, but we were able to get higher than our...

Nov 2023
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Director

Loyalty, Relationship

We did the whole vendor demo, went through three or four different pump vendors, and determined we...

Nov 2023
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Director

Relationship

We are still struggling with some things, but I don't think those are all due to Baxter. But with...

Nov 2023
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Director

Culture, Relationship

We were trying for something new and were able to work that out, and Baxter was very gracious and...

Nov 2023
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Director

Culture, Value

With our last vendor, we had to purchase an additional software application to have some of the...

Nov 2023
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Director

Product

Overall, we have been very impressed. Nothing has changed since we went live, but I really haven't...

Nov 2023
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Manager

Product

I don't know whether this is due to a lot of use on our part, but our end users talk about the need...

Oct 2023
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Manager

Relationship

Baxter is very receptive. We are a large organization. I don't know whether that helps or not, but...

Oct 2023
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Manager

Value

The Baxter pumps are great and very practical. They are cost efficient. But from a repair and...

Oct 2023
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Manager

Loyalty, Product

The Spectrum IQ pumps are so old we can't upgrade them, so we really need to replace them. We can...

Oct 2023
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Manager

Product

I like that the Spectrum IQ has an on-screen barcode for pump interoperability. The process of how...

Oct 2023
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Manager

Operations, Product

When we were working on interoperability with our EHR, our Baxter person didn't provide the best...

Sep 2023
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Manager

Relationship

The person working with us did not tell us that some of the things we had previously built would not...

Sep 2023
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Manager

Loyalty

Our nurses use the drug library most of the time because it is so easy to program. They hate our...

Sep 2023
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Manager

Loyalty, Relationship

Baxter has been really responsive, and they are the reason we have been able to get integrated with...

Sep 2023
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Manager

Operations

Baxter was pretty supportive during our interoperability project with our EMR. The vendor really did...

Sep 2023
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Analyst/Coordinator

Product

Overall, things have remained the same with the Spectrum IQ over the past year. We still get events...

Sep 2023
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Analyst/Coordinator

Relationship

The product recall was not communicated well; there was just a random email sent to one of our...

Sep 2023
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Analyst/Coordinator

Loyalty

We are planning to look into more vendors next year. I know that Baxter has a new pump, so we will...

Sep 2023
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Analyst/Coordinator

Relationship

Baxter is not always able to solve our problems. We bring up a lot of issues with them, but at least...

Sep 2023
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Director

Relationship, Operations

We haven’t really had a whole lot of interaction with Baxter’s people. They did have a recall, and...

Sep 2023
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Manager

Relationship

Baxter may be a bit ahead of the pack in terms of their offerings and their support. The vendor is...

Sep 2023
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Manager

Relationship

When we are working on an issue with Baxter, they look into things, but a lot of times, the issue...

Sep 2023
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Manager

Operations

Baxter is pretty good about training. They have actually sent us some free stuff to help us with our...

Sep 2023
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Manager

Product

The system is very unreliable, especially with the integration piece, which is where we run into the...

Sep 2023
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Manager

Product

A lot of our complaints come from the integrated system. It is a lot more complicated for the...

Sep 2023
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Manager

Operations, Product, Value

We did a bit of research internally on outcomes we saw from Baxter. Our pharmacy staff did notice...

Sep 2023
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Manager

Culture, Value

When we were initially working with Baxter, they were willing to offer pretty big discounts to help...

Sep 2023
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Manager

Operations

Baxter helped us with our original implementation. They had a resource assigned to us who was very...

Sep 2023
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Manager

Loyalty

We are continuing to work on optimization with the vendor and trying to improve things. We could see...

Sep 2023
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Manager

Relationship, Product

We are still struggling to really reach the numbers that we have been trying to hit with Spectrum...

Sep 2023
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Analyst/Coordinator

Relationship

Baxter has been very good to us. We have had a very good working relationship. We had some...

Sep 2023
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Analyst/Coordinator

Product

The product is something that all hospitals should use. If hospitals don't decide to use this...

Sep 2023
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Director

Relationship

With one of the biggest hurdles that we faced, Baxter did an assessment and did the work that we...

Aug 2023
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Director

Operations

For the EMR integration implementation, Baxter should do more homework ahead of time. I think there...

Aug 2023
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Director

Product, Value

The Spectrum IQ pump, the technology, and the interoperability with our EMR has helped reduce our...

Aug 2023
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Director

Relationship, Value

I would tell others that aside from the Spectrum IQ itself, which is a very durable product, the...

Aug 2023
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Director

Loyalty, Relationship, Product

Baxter has done a really good job with the Spectrum IQ. This is the second generation of the pump...

Aug 2023
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Director

Relationship

Baxter’s phone and web support are pretty poor. I don’t think Baxter’s customer service has been...

Aug 2023
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Director

Product

Baxter has the capability of driving outcomes; however, they don’t have a lot of preprogrammed...

Aug 2023
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Director

Culture

Baxter has pretty much kept their promises, other than the software being hard to use. The system is...

Aug 2023
||
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Director

Operations, Product

There are some programming idiosyncrasies that we have trouble with, but those are on our end due to...

Aug 2023
||
(0)
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Director

Culture, Loyalty

The Baxter pumps have been part of our long-term plans, but that depends on how the vendor solves...

Aug 2023
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Director

Value

I would recommend Baxter because the other options out there are no better and maybe a little worse....

Aug 2023
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Manager

Relationship, Operations

I am likely to recommend the Spectrum IQ due to its quality and the EMR integration. Our support...

Jul 2023
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Manager

Relationship

We have had very good involvement from Baxter from the executive level down. The vendor is proactive...

Jul 2023
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Manager

Value

We got our money’s worth with the Spectrum IQ. We are happy with what we paid for, and what the...

Jul 2023
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Manager

Operations

There were not a lot of issues with our implementation, and Baxter had extremely good support staff...

Jul 2023
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Manager

Relationship, Product

We have had very few surprises with the Spectrum IQ, and I have not heard any complaints. The...

Jul 2023
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Director

Product

The interoperability with the Spectrum IQ pumps seems to be a fairly heavy lift, but I would assume...

Jul 2023
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Director

Operations, Product

We did an upgrade for the Spectrum IQ pumps, and Baxter assisted our staff. We had to pull the pumps...

Jul 2023
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Manager

Relationship

Overall, things go pretty well. The pumps are pretty user friendly. We have a biomed support person...

Jul 2023
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Manager

Relationship, Product

We have problems with upstream occlusions, but sometimes the problems are just user errors. Also, we...

Jul 2023
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Director

Product

One problem that we seem to be having with the Spectrum IQ pumps has to do with the way that the...

Jul 2023
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Director

Product

The Spectrum IQ pumps are good pumps. They function well, are easy to use, have a lot of safety...

Jul 2023
||
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Analyst/Coordinator

Relationship

Our Baxter account manager is pretty good. Every time we have had an issue, our salesperson has...

Jul 2023
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Analyst/Coordinator

Value

The Spectrum IQ is super easy, and Baxter doesn’t charge us for anything crazy. We have a service...

Jul 2023
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Analyst/Coordinator

Loyalty, Relationship

Baxter has a little bug in the lines that they need to fix, and I want to think that the vendor will...

Jul 2023
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Manager

Product

We are happy with the pumps. The drug library is very easy for users to use to find what they need....

Jul 2023
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Manager

Relationship, Product

Baxter’s web support is not great. Their website is not very good. It crashes quite a bit. Once we...

Jul 2023
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Manager

Relationship, Operations

Baxter’s involvement with us is more of us asking how to build things. Baxter was helpful in the...

Jul 2023
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Manager

Product, Value

Patient safety is a huge goal with the pumps. The Spectrum IQ pumps have been very effective in...

Jul 2023
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Manager

Relationship

I would tell someone who was looking into the Spectrum IQ pumps to listen to the representatives and...

Jul 2023
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Manager

Product

We have quite a few issues with some alarms in Spectrum IQ. I call a couple of things in after we...

Jun 2023
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Manager

Product

For the most part, I would say Spectrum IQ is not a bad product. I have never heard anything from my...

Jun 2023
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Manager

Relationship, Operations

Baxter is very good at communicating. If we need an upgrade, change, or recall, the vendor is always...

Jun 2023
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Manager

Loyalty, Product

I would like it if Baxter developed something with channels or different options for multiple...

Jun 2023
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Director

Product

There are some shortcomings with the Spectrum IQ pump, but the pump is great and has been relatively...

Jun 2023
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Director

Value

The most frustrating part about the Spectrum IQ pumps is that we can’t repair them ourselves; we...

Jun 2023
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Director

Value

Baxter charges us for anything and everything. Nobody cuts us any slack, and we pay a bunch of extra...

Jun 2023
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Director

Relationship

When we had something new with the Spectrum IQ software, Baxter went out of their way to come here,...

Jun 2023
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Manager

Product

The pump itself is simple enough. It doesn't have so many bells and whistles that I can't look at...

Jun 2023
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(0)
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Manager

Loyalty

Our current Baxter pumps lack the support needed to integrate with our EMR. Baxter is sunsetting the...

Jun 2023
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Director

Loyalty, Value

We are considering going live with EMR-pump interoperability with Baxter. We are looking at changing...

Jun 2023
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Director

Operations

We could have used additional training resources from Baxter for superusers and end users during the...

Jun 2023
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Director

Product

The ability to run concurrent drips with the Spectrum IQ is the biggest end-user request we have for...

Jun 2023
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Director

Relationship, Operations

I don't know that we have had to call for support from Baxter. We haven't nearly had any issues. We...

Jun 2023
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Manager

Operations

Baxter doesn't offer a lot of ongoing training for changes, but they do have websites and things for...

Jun 2023
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Manager

Operations, Product

The Spectrum IQ is pretty user friendly for nurses. So is the training for pharmacists on how to set...

Jun 2023
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Manager

Relationship

Our representative and the people I have been in contact with at Baxter have been able to help us....

Jun 2023
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Director

Value

Personally, I am very happy with Baxter, but the Spectrum IQ is outdated. They have new pumps out...

May 2023
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Manager

Relationship

I didn't know the level of support we were supposed to get from Baxter. When I reached out to them...

Apr 2023
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Manager

Operations

Baxter hasn’t trained me at all on the pumps.

Apr 2023
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Manager

Product

The product is good. I don't have a problem with it. I had a keyboard that locked up, but Baxter...

Apr 2023
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Manager

Relationship

I don't know of any innovations from Baxter. They haven't notified me. They send me white papers...

Apr 2023
||
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Manager

Product

I had to program the pumps with the drug list, and that experience was something else. There was a...

Apr 2023
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Director

Operations, Operations

I would like to have Baxter do more on-site training.

Apr 2023
||
(0)
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Director

Relationship, Relationship, Product, Product

The Spectrum IQ pumps have always been a problem when it comes to interoperability with our EMR. Our...

Apr 2023
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Director

Product, Product

The system’s screens are easy to use and navigate.

Apr 2023
||
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