Spectrum IQ (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
The pump delivers on what was promised. There are battery challenges with this particular pump that...
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Culture, Value
I would like the vendor to offer a non-wireless-battery module at a greatly reduced cost. I would...
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Culture, Value
Baxter’s pricing is generally fair, although I was charged a certain amount just to maintain what we...
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Operations
We could use more ongoing training from Baxter. The initial training was very good. But when updates...
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Product
The integration between the Spectrum IQ pumps and the EHR works in some instances but not in others,...
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Relationship
We need more open communication from Baxter about new upgrades, including clear direction for our IT...
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Product
When the Spectrum IQ pumps work, they are great. But if they do not connect, they cannot perform to...
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Loyalty, Relationship
There are simply too many vendors involved, and they all point fingers at each other, so we cannot...
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Relationship
I do get responses from people at Baxter, and they are very responsive. The problem comes after they...
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Relationship, Product
The Spectrum IQ pumps are struggling with their interoperability. From that perspective, Baxter...
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Relationship
I would probably say the vendor keeps 50% of their promises. Baxter does well and has good customer...
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Operations
When we first went live years ago, Baxter was very helpful with training, but we haven’t really had...
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Product
The system does what we need it to do. It is all we really know, though. It is hard to compare. I...
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Relationship, Product
We do have some issues with the product. We had an ongoing issue for several years. We weren’t able...
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Operations, Value
Baxter was pretty helpful in providing us with free supplies for training and things like that. I...
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Product, Value
The outcomes we have gotten have been good. There is nothing recent, but a while back, our pharmacy...
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Relationship
If we need a new feature or fix, Baxter generally delivers, but they do take a long time.
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Relationship
There was one case a long time ago where Baxter alerted us to an issue with the database and said we...
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Relationship
We really have one or two contacts. We have a pretty good contact, and they do reach out to the...
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Culture, Relationship
I have a relationship with some of the Baxter people. They are very pleasant and very responsive to...
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Loyalty
When the Spectrum IQ pumps were purchased, we were under the impression that bidirectional...
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Product
The Spectrum IQ pumps are not bidirectional. They don’t have the dose features or the newer...
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Product
The Spectrum IQ is outdated technology; we need to do better. It works fine, but it is just average...
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Relationship, Product
After a hurricane, the vendor prioritized some IV fluids that certain patient populations needed...
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Loyalty, Product
I would recommend the Spectrum IQ pump to others. We are not considering replacing it with a...
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Relationship, Operations
If we have a question, we just reach out to the Baxter customer service people. If we need training,...
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Relationship, Product
The Spectrum IQ pumps are very reliable. Their program always works. If we do have a problem, Baxter...
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Relationship
We have been a partner of Baxter’s for many years. We like their customer service and...
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Product
The Spectrum IQ pumps have some undesirable functionality we discovered after the implementation,...
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Product
The interoperability is there with the Spectrum IQ pumps; my organization just has to get there with...
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Product
One of the strengths of the Baxter pumps is that it is actually harder to go into basic mode...
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Relationship
Baxter pushes for us to migrate to the newest server technology, so I give them high marks for proactivity....
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Product
The Spectrum IQ is an older pump, and Baxter has a newer IQ pump available. Everything about the...
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Product
Our biomed department said the cleaning solutions can get down in between the Spectrum IQ pump...
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Operations
The vendor’s training team was really experienced. They actually had to bring in someone from our...
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Relationship
Working with Baxter has been one of the best experiences I have ever had from a medical tech...
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Product
The end user is our pharmacist because they have to create the medications implemented into the...
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Operations, Product
The problem with the product came more because we had to do several rounds of bringing in the...
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Relationship
One of the challenges is that with any medical tech, we are competing for connectivity, especially...
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Relationship
When Baxter’s facility got hit by a hurricane, that caused some stressors for a lot of facilities....
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Product
The product definitely does not meet our key needs. When it comes to critical care areas where we...
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Operations, Product
With the product, there was a very minimal learning curve. The product is pretty straightforward to...
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Operations, Product, Value
Our goal is to be at a certain percentage with our accountability with the integration of the pump....
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Product
Across the board, because of our facility type, workflows have been difficult; most products are...
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Operations, Product
I really like the ease of use and the integration pieces. When we did our training, the pump seemed...
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Product
Having the pump barcode directly on the screen is very nice. The barcode doesn't peel off. If we...
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Product
Baxter needs better reporting for compliance. That is something we struggle with sometimes. With the...
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Relationship
We have had a long-standing relationship with Baxter over the years. They are very responsive to our...
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Product
We want Baxter to help with the workflow at the bedside. We really have to do a lot of walking...
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Loyalty
I can't see us replacing Baxter's pumps anywhere within the next three years. If the pumps continue...
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Loyalty, Product
Baxter does keep their promises, but there are definitely some functionalities that need to be...
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Loyalty
We will probably stay with Baxter's products in the future and will most likely get their PCA pumps...
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Relationship, Operations
Baxter is a really good vendor. They are very responsive and helpful, especially with...
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Relationship
Baxter’s support is pretty good. We do have phone and web support with them. Baxter has always been...
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Relationship, Product
The Spectrum IQ is a really good product. However, there are some issues that we sometimes come...
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Relationship, Operations
Baxter had a recent update for the Spectrum IQ, and they had an issue where they had to fix their...
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Operations
Baxter doesn't really do ongoing training. They do the initial quality training, and then they are...
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Loyalty
We are actually going to be moving away from the Spectrum IQ large volume pumps to the latest...
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Product
There are certain features that Spectrum IQ is lacking in its pump capability. The pumps don't allow...
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Product
There are certain things that I would like to see improved in the Spectrum IQ, like having certain...
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Product
Baxter does a pretty good job, but there are some kinks with the Spectrum IQ sometimes. There are...
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Product
The only thing that might be a negative for the Spectrum IQ is not being able to run multiple lines...
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Product
We have a long history with Baxter. Their pumps are much more manageable in terms of size. The...
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Value
The Spectrum IQ works as expected and does a good job. The Spectrum IQ is very easy to navigate. I...
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Relationship
Whenever I have problems, I can search through my emails or my last contact, and if that person at...
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Relationship
We get notified by Baxter in plenty of time when they are coming to the end of a solution's life....
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Product
The Spectrum IQ pumps are old; there is no Wi-Fi capability or integration with anything. It is just...
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Relationship, Operations
Baxter is responsive, and when they have an update, they let us know. Baxter recently had an upgrade...
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Loyalty
I haven't looked into any other vendors at all, and I haven't considered upgrading or replacing the...
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Operations
I was involved in the implementation, and I was really satisfied with how much time Baxter took to...
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Loyalty, Relationship
We have had the Spectrum IQ pumps for quite a while. We reached out to Baxter with no real response...
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Operations, Product
Even though I am not the end user, I know how to use the Spectrum IQ pump, so that shows how easy it...
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Operations
Baxter’s training was very good. We had really good availability from all of their people at every level....
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Product, Value
The Spectrum IQ hardware works really well. The consumables and the supplies are reasonably priced,...
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Relationship, Operations
Baxter seems to be responsible when we need help. I don't have to contact Baxter’s support people...
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Product
Baxter has a lot of great features on the Spectrum IQ, like the ability to do a loading dose and a...
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Loyalty
I don't think we are changing pumps anytime soon. We have found in the past that it is just better...
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Relationship
Baxter has been great; they have gone above and beyond. What makes Baxter such a high-value,...
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Product
The Spectrum IQ is a very different system from its predecessor, and providers don’t know how to...
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Relationship, Operations
We had a tough implementation with the Spectrum IQ, and our education wasn't great because of a lot...
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Relationship, Operations, Product
Baxter has done some updates to the Spectrum IQ, especially to address pumps that alert all the time...
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Product
I would like the Spectrum IQ to be a touch more user-friendly. On the initial setup of the pumps,...
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Relationship
The Spectrum IQ has very large drug libraries, and those take a lot of effort. If an organization...
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Relationship
Baxter has been the most supportive partner in trying to address issues. Things have been mutually...
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Relationship
The best part about the Spectrum IQ is the ongoing collaboration with Baxter. We get a lot of...
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Product
The Spectrum IQ is a great infusion pump and definitely does its job. The reporting with the...
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Relationship
A few months ago, I was very frustrated. We kept getting a lot of error messages when we were trying...
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Product
When the product is integrated into the EMR, it is great. When it integrates inflows, it is very...
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Operations
The vendor did a really good job with training. They came out, I believe, a few times prior to going...
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Culture, Relationship
When I needed help, maybe I contacted the wrong people. I contacted the vendor's salesmen and...
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Loyalty
We plan to update our infusion pump fleet soon because Baxter is working with our costs to switch...
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Product
The batteries in the Spectrum IQ pump are overkill. There should be a solution for people who don't...
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Loyalty, Relationship
We have a solid history of support with Baxter; they have been fantastic and excellent. Long-term...
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