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Spectrum IQ (LVP)
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KLAS Research Director - Jackson Tate
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Jackson Tate

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jackson.tate@klasresearch.com

801-734-6503

 
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User Commentary

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Manager

Our experience with the pumps has been very positive. They have been very reliable. There haven't...

Jul 2021
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Manager

Baxter's pump is a basic large volume infusion pump. It doesn’t have the add-ons that some other...

Jul 2021
||
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Manager

The pump is wireless, but I do not believe we have any EMR integration with it. We have some ability...

Jul 2021
||
(0)
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Manager

I have no issues with Baxter. Their representatives are very good, and they have been available to...

Jul 2021
||
(0)
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Nurse

Baxter is coming out with a new pump that we want to look at eventually. I wouldn't rule Baxter out;...

Jul 2021
||
(0)
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Nurse

When we have reached out for any type of education, Baxter has really been quite good. They have...

Jul 2021
||
(0)
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Nurse

The vendor's interoperability was quite slow to market. They now have technology that is pretty...

Jul 2021
||
(0)
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Nurse

We have fairly regular meetings with some of Baxter's high-level people. Baxter looks at the reports...

Jul 2021
||
(0)
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Nurse

Based on what I have seen from other vendors, the Spectrum IQ pump is more reasonably priced than...

Jul 2021
||
(0)
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Director

Because of the things that Baxter says the product can do, it will be great. The drug library will...

Jun 2021
||
(0)
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Director

With any hiccups in implementing new phrases, Baxter has responded great. I feel that I can email...

Jun 2021
||
(0)
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Director

There are a few little things that my staff didn't do previously, and we are still working those...

Jun 2021
||
(0)
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Director

Baxter was over the top with the planning and implementation before the go-live. Our IT and clinical...

Jun 2021
||
(0)
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Director

I am confident in the integration capabilities of Baxter's pumps, but I am not as confident in the...

Jun 2021
||
(0)
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Director

Baxter’s support has been great. I have had to reach out to them. The problems have been more on our...

Jun 2021
||
(0)
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Director

Previously, if we wanted to update our drug library, we had to round up all of the pumps, bring them...

Jun 2021
||
(0)
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Director

Baxter's support is really good. There is the capability for interoperability, but our EMR vendor...

May 2021
||
(0)
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Director

Our nurses like the Spectrum IQ pumps. We get good feedback from our support staff. The pumps are...

May 2021
||
(0)
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Director

I had a great implementation team. The education went seamlessly. All of the nurses were able to...

Apr 2021
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(0)
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Director

I like the quick document and the little cards that the Spectrum IQ has. The solution is very...

Apr 2021
||
(0)
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Director

I like the size of the pump. Now that we are used to using the pump in a certain way with the...

Apr 2021
||
(0)
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Director

EHR integration is the next big thing for me. If the integration were seamless and the nurses...

Apr 2021
||
(0)
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Director

Some of the pumps were motor driven as opposed to being a gravity feed. The lift was a little hard...

Apr 2021
||
(0)
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CNO

The nurses say the Baxter pumps are too loud. Of course, the alarms are loud, and that is okay. We...

Mar 2021
||
(0)
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CNO

We have very old syringe pumps. The pumps serve us well. They are easy to use. We bought Baxter's...

Feb 2021
||
(0)
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CNO

I haven't heard any issues with the ongoing support, and I haven't had any end-user issues. The...

Feb 2021
||
(0)
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CNO

Baxter is mindful and respectful in terms of new technology. They are all about data. The updates...

Feb 2021
||
(0)
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Manager

We haven't had many issues with the Spectrum IQ pumps, but Baxter rolls out recall notices for us to...

Feb 2021
||
(0)
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Manager

During our implementation, the person we dealt with to obtain the pumps and get prices worked really...

Feb 2021
||
(0)
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Manager

I can update our drug libraries from one computer as long as the Internet is working and all of the...

Feb 2021
||
(0)
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Manager

The Spectrum IQ pumps do everything that we need them to do. There aren't any major changes that I...

Feb 2021
||
(0)
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Manager

Our experience with Baxter has been nothing but positive from day one. The presenter for the demo...

Jan 2021
||
(0)
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Manager

We are using the Spectrum IQ pumps in a very limited way that is related to the size of the pumps....

Jan 2021
||
(0)
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Manager

There have been a couple of technical glitches with the battery upgrade and other things. Baxter has...

Jan 2021
||
(0)
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Manager

I learned many lessons from implementing the pumps. The implementation was my first major pump...

Jan 2021
||
(0)
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Manager

My only complaint is that when there is a major update, we have to physically touch all the pumps....

Jan 2021
||
(0)
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Manager

Baxter was flexible about providing print materials and eLearning modules. They also provided...

Jan 2021
||
(0)
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Manager

Baxter had a great schedule, and I coordinated the status meetings and tried to walk through...

Jan 2021
||
(0)
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Manager

We haven't had any significant issues with the pumps. They work great, and our folks are happy with...

Jan 2021
||
(0)
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Director

Baxter was very friendly and very accommodating. Any time we had an issue, they were very flexible...

Dec 2020
||
(0)
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Director

I like that Baxter is more integrated and more up front. They are smarter now than they were...

Dec 2020
||
(0)
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Nurse

Due to COVID-19, I found myself having to do a lot of education on the pumps. The vendor helped us...

Dec 2020
||
(0)
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Manager

Because of the pandemic, Baxter didn’t come in to do training. They might have done some virtual...

Dec 2020
||
(0)
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Manager

We had one medication that had to be programmed. We didn’t have the programming to create that...

Dec 2020
||
(0)
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Nurse

I love how small the pumps are. The pumps are tiny and portable. I like the holders. We have the...

Dec 2020
||
(0)
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Nurse

Even when I prime the pumps correctly, I still find that I get a lot of air in the lines. That can...

Dec 2020
||
(0)
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Manager

The system doesn’t really adjust to what we need in the sense that it doesn’t communicate with our...

Dec 2020
||
(0)
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Manager

We haven’t had any complaints about the product from the staff. The last time we heard something, it...

Dec 2020
||
(0)
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Manager

I like the pumps, so if the choice were up to me, I would buy them again. If the system integrated...

Dec 2020
||
(0)
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Manager

When the new version of the system came out, the way that Baxter did the whole switch of the pumps...

Dec 2020
||
(0)
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Manager

Baxter's support is lacking. We have never had anyone follow up to ask how things went. We have to...

Dec 2020
||
(0)
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Director

There hasn’t been a lot with COVID-19 that Baxter could really have done to help, but they offered....

Dec 2020
||
(0)
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Director

I ran the project implementation, and we really had some issues with our pharmacy representative and...

Dec 2020
||
(0)
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Director

The pump is easy to use, and it does everything Baxter said it was going to do. The system has all...

Dec 2020
||
(0)
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Director

We had a little issue with the integration between the pumps and one of our other systems. I am not...

Dec 2020
||
(0)
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CEO/President

Our users really like having the ability to log in to the system and change things on the pumps. Our...

Dec 2020
||
(0)
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CEO/President

Things have been going fairly well. The only concern we have had is with the battery issues. Our...

Dec 2020
||
(0)
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Manager

We just went live with the Spectrum IQ pumps. We spent a long time on it and were delayed due to...

Nov 2020
||
(0)
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Manager

Our long-term plan is going to hinge around Baxter. Word on the street is that they are working on a...

Nov 2020
||
(0)
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Manager

The institution would probably buy the Spectrum IQ again, but I probably wouldn’t have. We are going...

Nov 2020
||
(0)
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Manager

There were some hiccups with the implementation. I felt like Baxter's change over the timeline and...

Nov 2020
||
(0)
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Manager

There are known products that Baxter can’t accommodate. They didn’t come up with a solution for how...

Nov 2020
||
(0)
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Manager

The people we work with have been pretty responsive. They have worked well for the solutions that we...

Nov 2020
||
(0)
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Manager

We have been promised a lot of things, and Baxter hasn't come through on everything, so I can't...

Nov 2020
||
(0)
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Manager

We have had some quality issues, and we have been having a lot of battery issues with the devices....

Nov 2020
||
(0)
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Manager

We are moving to the Spectrum IQ pumps because we will have a bidirectional interface with our EMR.

Nov 2020
||
(0)
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Manager

During the implementation, Baxter went above and beyond. When I need Baxter at any time of day, they...

Nov 2020
||
(0)
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Manager

The pumps are very easy to use. I like that I don't have to scroll through the drug list the way I...

Nov 2020
||
(0)
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Manager

The only drawback to the pumps is that they are a lot harder and more time consuming to program than...

Nov 2020
||
(0)
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Director

Another pump we use has been doing doses over time for many years, but the Spectrum IQ just started...

Nov 2020
||
(0)
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Director

What is really considered a meaningful advantage of the Baxter pump is the 10-times rate protection,...

Nov 2020
||
(0)
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Director

An advantage of the Spectrum IQ is that we don't have to do power cycling when we load a new drug...

Nov 2020
||
(0)
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Director

With Baxter's pump, there is a barcode on the pump screen. The advantage of that is that we don't...

Nov 2020
||
(0)
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Director

Automatic programming for drugs not in the drug library is an advantage that the Baxter pump has. If...

Nov 2020
||
(0)
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Director

Baxter can help with the rooting of alarms to a third-party system. That can help with some of the...

Nov 2020
||
(0)
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Director

The Spectrum IQ doesn't use colored tubing. The chemo tubing that the Spectrum IQ has is...

Nov 2020
||
(0)
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Director

Because all of our hospitals are currently on the Baxter pump, it felt like the best decision for...

Nov 2020
||
(0)
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Director

Thousands of staff members voted on the pumps. At sites other than ours, the voting was about 50/50...

Nov 2020
||
(0)
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Director

Baxter's product ancillaries and tubing in the NICU have been a major problem for us. Baxter doesn't...

Nov 2020
||
(0)
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Director

The Baxter pump tends to run fast. Our infusions are running out early. We are finding that the...

Nov 2020
||
(0)
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Director

Every time I ask Baxter for something more, they send me a bill for it rather than just helping me....

Nov 2020
||
(0)
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Director

One area where Baxter is a little better than other vendors I deal with is support. The people we...

Nov 2020
||
(0)
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Director

I forecast my satisfaction with Baxter to stay the same over the next 12 months. If the integration...

Nov 2020
||
(0)
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Director

In a hospital room at night, we turn down the lights, and the room gets dark. We didn't realize...

Nov 2020
||
(0)
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Director

People point out that the Baxter pump weighs nothing. The kicker is that the weight of one or two...

Nov 2020
||
(0)
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Director

When Baxter shows an organization the pump, they tie up all the cords so that the pump looks clean...

Nov 2020
||
(0)
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Director

Our staff hates the Baxter pump. We haven't had a good experience, but Baxter's people are great....

Nov 2020
||
(0)
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Director

With the Spectrum IQ, we have to manually recover information when restarting an infusion. We have...

Nov 2020
||
(0)
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Director

The Spectrum IQ doesn't have PCA functionality and doesn't have a syringe, and that forces us to...

Nov 2020
||
(0)
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Director

Our pumps are brand new, and we are happy. We have actually reduced our maintenance cost because the...

Oct 2020
||
(0)
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Director

We are integrating the pumps with our EMR. The integration is a significant undertaking that is...

Oct 2020
||
(0)
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Director

The new version of the pump is a bit bigger and heavier than the older version, but the bracket for...

Oct 2020
||
(0)
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Director

The feedback from the nurses and doctors about the pump is that the screen is too small. Some older...

Oct 2020
||
(0)
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Director

The main reason we picked the Spectrum IQ pumps is the ease of the implementation. The new pumps...

Oct 2020
||
(0)
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Director

We had some supply issues. There wasn't a problem with the pump operation, but the issues affected...

Oct 2020
||
(0)
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Director

I have not had to dispute any charges, so if things don’t come across my desk, that is a good thing....

Oct 2020
||
(0)
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Director

Baxter had a couple of recalls on their batteries. They had to quickly provide documentation about...

Oct 2020
||
(0)
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Director

Baxter seems to have a good product. It meets the needs of the ORs. We really like the ability to...

Oct 2020
||
(0)
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Director

The implementation went pretty well. With a multidisciplinary implementation, we just have to get...

Oct 2020
||
(0)
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Director

We gained the support of the device from the manufacturer because we were using a sunsetted product....

Oct 2020
||
(0)
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Director

From a support standpoint, Baxter was more than accommodating with service. They came on-site and...

Oct 2020
||
(0)
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Director

I wish the pumps were ground- and air-transport certified. They can’t be used in our helicopter.

Oct 2020
||
(0)
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Director

We had to switch back to the Spectrum IQ, so we have some functionality from Baxter. The Spectrum IQ...

Oct 2020
||
(0)
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Director

The Spectrum IQ is not very easy in the ICUs. The pump is a bit more challenging in that area; there...

Oct 2020
||
(0)
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Director

When we trained people on Baxter's infusion pumps, we didn't have the nurses learn to prime, and...

Oct 2020
||
(0)
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Director

The Spectrum IQ is missing a couple of things. For our night staff, there is no backlight on the...

Oct 2020
||
(0)
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Director

We have challenges with the software. The vendor made some software updates, and that improved some...

Oct 2020
||
(0)
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Director

There are some very standard reports that are compliant, but if we want to dig in and figure out...

Oct 2020
||
(0)
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Director

The Spectrum IQ is not a bad pump. We haven't seen the full potential of the Spectrum IQ yet. Maybe...

Oct 2020
||
(0)
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Director

Baxter did really well with the implementation. They were good with training. The educational...

Oct 2020
||
(0)
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Nurse

The implementation went really well. It was an easy transition because the plan was pretty simple....

Oct 2020
||
(0)
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Nurse

The service is great. I can't say enough about it. We had an issue that came up, and Baxter was all...

Oct 2020
||
(0)
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Nurse

The only thing that I hate is that when we need to key in the letter C for drug calculations, we...

Oct 2020
||
(0)
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Nurse

I am not privy to Baxter's charging methods. I don't know whether they charge extra for issues. I...

Oct 2020
||
(0)
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Nurse

We have been using Baxter's pumps for a very long time. The old ones were very good workhorse pumps....

Oct 2020
||
(0)
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Nurse

It has been a pleasure to work with Baxter and their crew. I have known our salesperson for years. I...

Oct 2020
||
(0)
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Manager

From a pharmacy perspective, the drug library piece is intuitive, especially the IQ pumps that have...

Oct 2020
||
(0)
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Manager

Baxter has been very good about supporting us during the COVID-19 crisis. We had to build our IQ...

Oct 2020
||
(0)
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Manager

For the actual pumps, there is a little bit of training required to find drugs in the library....

Oct 2020
||
(0)
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Manager

Baxter is quite responsive, and that is more from when we have issues with the drug library builds....

Oct 2020
||
(0)
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Manager

The things we would like to see from Baxter are more related to integration and what kind of support...

Oct 2020
||
(0)
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Manager

Baxter was very helpful and supportive in educating staff. Baxter provided a lot of resources to do...

Oct 2020
||
(0)
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Manager

The implementation went well. Baxter provided a lot of educational support and addressed issues when...

Oct 2020
||
(0)
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Manager

There is data that Baxter can collect from the pump, and that data is helpful for the pharmacy....

Oct 2020
||
(0)
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Manager

My satisfaction will either stay where it is or improve over the next year because we are looking at...

Oct 2020
||
(0)
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