Spectrum IQ (LVP) Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty, Relationship

We actually have good support, and the Spectrum IQ is working pretty well for us. We are happy with...

Nov 2024
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Manager

Relationship

Baxter has changed names many times, and their customer service is not great. Their response times...

Nov 2024
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Manager

Product

When Baxter does upgrades of the Spectrum IQ pumps, it is really no issue because our biomed helps....

Nov 2024
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Manager

Product

The Spectrum IQ pumps are pretty easy to use, and we don't really have any training for new hires....

Nov 2024
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Manager

Value

Our Spectrum IQ pumps do not interface with our EMR. We would love them too, but we do not have that...

Nov 2024
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Analyst/Coordinator

Product

There are certain functionalities that we have come across that weren't necessarily disclosed to us;...

Oct 2024
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Analyst/Coordinator

Product

The Spectrum IQ pumps are mainly our driver for our antibiotics. We use the pumps as our workhorse...

Oct 2024
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Director

Loyalty, Product

There are better pumps available than the Spectrum IQ pumps, but they are one of the top three on...

Sep 2024
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Director

Operations

I have not received any ongoing training from Baxter for their Spectrum IQ large volume pumps. I had...

Sep 2024
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Director

Relationship

Overall, our customer service experience with Baxter, not specific to the Spectrum IQ pumps, has not...

Sep 2024
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Analyst/Coordinator

Loyalty, Relationship

We are on the latest version of pretty much everything Baxter has. However, they have a battery...

Sep 2024
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Analyst/Coordinator

Product, Value

The Spectrum IQ is very easy to use. Baxter does a good job with integration. I would buy the...

Sep 2024
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Analyst/Coordinator

Relationship

Baxter tries to keep their promises. I have excellent support from Baxter, and I have access to...

Sep 2024
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Director

Relationship

In terms of support for the pumps, Baxter doesn't do very well. We use Baxter for other things...

Aug 2024
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Director

Operations

The implementation of the Spectrum IQ was a nightmare for me. I have had a couple of training...

Aug 2024
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Director

Culture, Value

Baxter doesn't do a good job of avoiding charging for every little thing. They charge us to have...

Aug 2024
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Director

Product, Value

For the Spectrum IQ, the ease of use for the nurses is pretty good. Also, the Spectrum IQ does drive...

Aug 2024
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Director

Loyalty

I am not a real fan of the Spectrum IQ. We are going to continue to probably use it for another...

Aug 2024
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Manager

Product

The Spectrum IQ pumps are pretty much working the way we want, but we do get some patient safety...

Jul 2024
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Manager

Product

We had to create our own dashboard for the Spectrum IQ pumps because we didn't go live in all areas....

Jul 2024
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Manager

Operations, Product

There is a learning curve for the Spectrum IQ pumps, so users have to figure it out. It is just that...

Jul 2024
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Manager

Product

The Spectrum IQ pumps are consistent and good. They are the best option for an organization like ours....

Jul 2024
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Director

Product

We consider patient safety, ease of programming the pump, portability, and the ability to clean the...

Jun 2024
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Director

Product

For the most part, the Spectrum IQ pumps are reliable, lightweight, easy to move around, able to...

Jun 2024
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Director

Product

If I did have an issue or a complaint with the Spectrum IQ pumps, it would be related to us not...

Jun 2024
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Analyst/Coordinator

Relationship

Our Baxter representative has been great. And the vendor will let us know about recalls and anything...

Jun 2024
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Analyst/Coordinator

Product, Value

The Spectrum IQ pump programming is fantastic. It saves the nursing staff time, and it adds...

Jun 2024
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Manager

Product

The Baxter pump does not integrate at all. In fairness to the pump, I don't know whether that is the...

May 2024
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Manager

Product

The pump is solid. The drug library platform is easy to use, and distributing the library is also...

May 2024
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Manager

Relationship, Operations

I don't know how often Baxter sends out new things, but we wouldn't be able to update the new fleets...

May 2024
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Manager

Relationship, Operations

While Baxter doesn't ask whether I need anything or what is going on, I can reach out if I have...

May 2024
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Manager

Product

The Baxter pumps are sturdy, and we rarely have problems with them outside of just normal wear and...

May 2024
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Director

Product

Baxter has really bolstered their Spectrum IQ pump. The mechanisms for where we load the lines are...

May 2024
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Director

Product

With the Spectrum IQ pumps, we have to make sure we are using the right set. When we first got the...

May 2024
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Director

Relationship

We continue to reach out to some of the oldies at Baxter, but I don’t know if we have someone...

Apr 2024
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Director

Product

It is not that I wouldn't buy the Spectrum IQ again, but I would love it if Baxter’s pump were a...

Apr 2024
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Director

Operations

Baxter came in and evaluated all our wireless functionality, and they said we were good to go, but...

Apr 2024
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Director

Product

The library maintenance and the spreadsheet reporting from library maintenance are the two things...

Apr 2024
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Director

Product

The pump functions well, and the end users seem to like it and interact with it easily. The...

Apr 2024
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Nurse

Product

The Spectrum IQ is easy to set up; it has a good drug library, is programmable, and is fairly small....

Mar 2024
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Director

Relationship

With a lot of the issues that we find on-site, when we talk to Baxter, we feel that they are already...

Mar 2024
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Director

Product

I like the size and individualness of the Spectrum IQ. I know that some other pumps have a brain...

Mar 2024
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Director

Culture

Baxter gave us a pretty good contract warranty period. During that period, when things break, there...

Mar 2024
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Director

Loyalty, Relationship

The people at Baxter have been good. Their phone support is good. If people can't solve our...

Mar 2024
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Manager

Value

I will see whether I can find someone better than Baxter in the future because their battery...

Mar 2024
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Manager

Relationship

If I call because I am having a problem, the vendor should work with me until everything is...

Mar 2024
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Manager

Relationship

Baxter said they were going to reload some new software nearly a year and a half ago. They were...

Mar 2024
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Manager

Culture

I don't know what is going on in the sales department, but if the vendor is going to give me a...

Mar 2024
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Manager

Product

Baxter didn’t really train. The infusion pump is one of the least complicated things in my field....

Mar 2024
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Manager

Relationship

Baxter has suggested referencing online support for troubleshooting issues, but I am more of a...

Mar 2024
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Manager

Product

The pumps function well. In other words, I haven't had anything break down on me other than the...

Mar 2024
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Director

Product

Personally, I would not buy the Spectrum IQ pumps again. The Spectrum IQ pumps still don’t integrate...

Mar 2024
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Director

Relationship, Product

Corporate is definitely not happy with the Baxter pumps, so they are doing some due diligence right...

Mar 2024
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(0)
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Director

Relationship

Baxter did meet with our organization when we had a problem. However, they didn't fix the problem.

Mar 2024
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Manager

Product, Value

When we were using our previous pumps, we also had them connected to our EMR, but we have seen very...

Feb 2024
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Manager

Loyalty

Based on our experience with Baxter with the pumps we had previously and the Spectrum IQ pumps, I...

Feb 2024
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Manager

Culture, Value

We are pretty happy with what Baxter has presented us, and we do not feel like we have been...

Feb 2024
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Manager

Relationship

Baxter has been adequate for our needs, and we always get the responses we want. If we had a little...

Feb 2024
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Manager

Culture, Relationship

What we would say to others is that the compatibility and integration have been great. We got a lot...

Feb 2024
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VP/Other Executive

Relationship, Product

On the service end, we are having more and more operability issues as our pumps approach three,...

Feb 2024
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VP/Other Executive

Relationship, Product

Baxter has improved the availability of new pumps to us. A few years ago, it was taking anywhere...

Feb 2024
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Director

Relationship, Operations

For the implementation, we had somebody come on-site to walk us through everything, so that was very...

Jan 2024
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Director

Relationship

Baxter has not delivered new technology to us. They haven’t reached out to us at all. Nobody has...

Jan 2024
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Director

Product

From a pharmacy perspective, we have been satisfied with the product and the drug dictionary build....

Jan 2024
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Director

Relationship, Operations

Baxter is a little slow with implementations, and they are not always timely in resolving concerns....

Dec 2023
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(0)
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Director

Product

Integration with Baxter's pumps is very good, but the reporting to get interoperable information is...

Dec 2023
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Director

Relationship, Product

We have been satisfied with our pumps. The one thing that was lingering was how time consuming the...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

Baxter doesn't always deliver what they promise. Sometimes it would probably be better for them to...

Dec 2023
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Analyst/Coordinator

Loyalty

Overall, the pump is user friendly. It is easy to use. The only concern that we have is the recall...

Dec 2023
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Analyst/Coordinator

Relationship

Overall, Baxter is very engaged and relatively easy to work with. They are very supportive. I don't...

Dec 2023
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Manager

Loyalty, Product

We had a lot of trouble getting the bidirectional interface working on the Spectrum IQ pumps, and we...

Dec 2023
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Manager

Loyalty, Product

The pump is fine. The process for sending library updates is very simple, and the drug library...

Dec 2023
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Director

Loyalty

I wouldn’t buy the Spectrum IQ from Baxter again because our organization prefers a different...

Nov 2023
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Director

Relationship

We had a couple of issues early on with the product, but we were able to get higher than our...

Nov 2023
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