Plum 360 (LVP) Comments

 

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Commentary Summary

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User Commentary

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Manager

Relationship

It was extremely painful for us to go through the acquisitions and company changes with ICU Medical....

Jan 2021
 Helpful

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Director

Future Outlook

We have been with ICU Medical for many years, and there is a lot of continuity. Our nurses are...

Dec 2020
 Helpful

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Director

Interfacing and Integration

The Plum 360 doesn’t currently meet all of our needs due to issues with interoperability. In a year,...

Dec 2020
 Helpful

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Director

Service and Support

ICU Medical tends to change consultants every time we meet with them. They used to come on-site, but...

Dec 2020
 Helpful

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Manager

Other Observations & Comments

Going live with the Plum 360 was definitely a challenge. Early on, we had issues with getting...

Dec 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The Plum 360’s interoperability is really good. The fact that we get the added level of medication...

Dec 2020
 Helpful

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Manager

Functionality and Upgrades

The nurses seem to understand the Plum 360 pretty well. It is a new workflow for our nurses, so...

Dec 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We haven't been live for very long, but I know that we are going to be utilizing the Plum 360 for...

Dec 2020
 Helpful

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Nurse

Interfacing and Integration

We had a portion for infusion management, and that was total-volume infusion. We had some capability...

Dec 2020
 Helpful

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Manager

Other Observations & Comments

I would like to see an RFID add-on for tracking pumps. When we load the drug library to the pump,...

Dec 2020
 Helpful

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Director

Service and Support

If it were up to me dealing specifically with ICU Medical, I would work with them again. However, I...

Dec 2020
 Helpful

 or  to see details.

Director

Service and Support

From a technical standup perspective, ICU Medical keeps their promises. They have very good support,...

Dec 2020
 Helpful

 or  to see details.

Director

Implementation and Training

ICU Medical waited a little too long to provide hand-off training about support and accessing the...

Dec 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The Plum 360 has interfaced with our EMR, and it interfaces relatively quickly since that...

Dec 2020
 Helpful

 or  to see details.

Director

Implementation and Training

When we installed the Plum 360, we had someone schedule with our on-site support. We did screen...

Dec 2020
 Helpful

 or  to see details.

Director

Service and Support

We have had a couple of support items, and ICU Medical responded quickly and opened a ticket. I do...

Dec 2020
 Helpful

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Director

Functionality and Upgrades

The drug library is a lot more complex than it was with our previous pumps; it has a lot more space...

Dec 2020
 Helpful

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Director

Implementation and Training

I was definitely not a happy camper with the methodology for the education. A good majority of...

Dec 2020
 Helpful

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Director

Other Observations & Comments

The Plum 360 isn’t that different from what we were using. It is just moving to a slightly different...

Dec 2020
 Helpful

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VP/Other Executive

Technology

The pumps are okay. Our challenge is that the bedside nurses aren't as happy with the Plum 360 pumps...

Dec 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

We haven't had any new technology from ICU Medical. We got what we purchased. The nurses are using...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

In terms of COVID-19, ICU Medical helped us get pumps around our system so that we could be a hot...

Dec 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

ICU Medical has been responsive to us. I speak to the ICU Medical staff on a frequent basis. I know...

Dec 2020
 Helpful

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VP/Other Executive

Implementation and Training

ICU Medical does a good job of driving tangible outcomes. They helped a lot with our implementation....

Dec 2020
 Helpful

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VP/Other Executive

Technology

ICU Medical's pumps hold up. I have done the drop test with a pump, and it didn't break. We aren't...

Dec 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Things are going well with the vendor. Our representative is very nice. This individual can usually...

Nov 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I would purchase this product again. Like any large volume infusion pumps, there are some nuances...

Nov 2020
 Helpful

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Director

Technology

The only feedback I have received from my nurses and nursing managers has been about the product's...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Overall, things are great with the Plum 360 pumps. Everybody loves these pumps. We are very happy...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

If we need to check in with ICU Medical, we can. We stay in touch with the vendor. If we need...

Nov 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The vendor's implementation services were very good. We had people on-site who were available to...

Nov 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Our EMR is not completely integrated into the current pump. We probably need to do an upgrade for that....

Nov 2020
 Helpful

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Director

Functionality and Upgrades

Our staff can easily access these pumps because we have plenty of them. They are available. We can...

Nov 2020
 Helpful

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Manager

Implementation and Training

The start-up for the Plum 360 was basically flawless. It was the easiest start-up I have ever been...

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The vendor didn't charge us for anything extra. We had people come in to help us program our pumps,...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Plum 360 is a bit different than the product we had before. I have to check the pumps out...

Nov 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We were able to rework our contract with the vendor on some of the rates for this system. I didn't...

Nov 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

ICU Medical was very detailed in the upgrade process, but some of the preparation meetings were...

Nov 2020
 Helpful

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Manager

Interfacing and Integration

This product supports our interoperability goals. We needed to make a change because we had an issue...

Nov 2020
 Helpful

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Manager

Technology

The vendor definitely delivers new technology to meet our needs. There is some tubing that we would...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

ICU Medical's support is great. They get back to me on the same day that I contact them. We are...

Nov 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We have a vendor representative who we would rate highly. That person has been extremely available...

Nov 2020
 Helpful

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Manager

Relationship

I am highly likely to recommend this product to others. I have done my research on this solution,...

Nov 2020
 Helpful

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Manager

Technology

One thing that we really like about this product is its dependability. An individual at my...

Nov 2020
 Helpful

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Nurse

Implementation and Training

Before the Plum 360 pumps, we were using the Plum A+ pumps. That was not a big transition for us....

Nov 2020
 Helpful

 or  to see details.

Nurse

Relationship

The only negative feedback I have received from our nursing staff members about this solution is...

Nov 2020
 Helpful

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Nurse

Other Observations & Comments

I have no idea what our plans are for the future with the Plum 360 pumps. I know that there was talk...

Nov 2020
 Helpful

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Nurse

Technology

There have been some issues with the alarm sounding. The pump is sensitive to blockages and other...

Nov 2020
 Helpful

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Nurse

Other Observations & Comments

Right now, there is a problem with the pumps talking to our EMR. I think that is more an issue with...

Nov 2020
 Helpful

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Nurse

Technology

In the beginning, one challenge with the pumps was about getting used to the way we primed them....

Nov 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

When we transitioned to the Plum 360, there are questions and issues that we worked through, but...

Nov 2020
 Helpful

 or  to see details.

Nurse

Service and Support

When we first went live, ICU Medical was helpful. When we had an issue, we could call them. The...

Nov 2020
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

The Plum 360 has a good drug library. I think our satisfaction with the Plum 360 will improve over...

Nov 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

If we were looking to buy pumps again, I would see what other products are out there, but we haven't...

Nov 2020
 Helpful

 or  to see details.

Manager

Future Outlook

The pumps don’t have bidirectional interoperability with the EMR, but we are going to be integrating...

Nov 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The team that is part of the implementation has been extremely helpful for us so far. My experience...

Nov 2020
 Helpful

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Manager

Sales and Contracting

We are very much in the early stages, but all of the pumps have seemed to be doing well over the...

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

I have no direct experience being an end user of the pumps. But in our meetings, the nurses and the...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

Thankfully, we haven’t really needed to consistently go to the vendor executives for support. The...

Nov 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We pretty much had a smooth implementation. We worked closely with the vendor. The training was...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

Switching to a new pump vendor was a pretty urgent need for us because we were having a lot of...

Nov 2020
 Helpful

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CNO

Functionality and Upgrades

We need better reporting capabilities. We have been looking at pump usage during COVID-19, and more...

Nov 2020
 Helpful

 or  to see details.

CNO

ROI / Cost (care and feeding)

We need a way to put a GPS tracker on the pumps to know their real-time locations. We have a report...

Nov 2020
 Helpful

 or  to see details.

CNO

Implementation and Training

We need more education on the biomedical aspects of the pumps. We have gotten education on the...

Nov 2020
 Helpful

 or  to see details.

CNO

Relationship

We haven't had to call the support line a whole lot. We have a project manager, and that person has...

Nov 2020
 Helpful

 or  to see details.

CNO

Lessons Learned

I would tell other customers to be careful about the standards they create for the pumps across the...

Nov 2020
 Helpful

 or  to see details.

Nurse

Technology

ICU Medical is a fantastic company. I have worked with other vendors, and working with ICU Medical...

Nov 2020
 Helpful

 or  to see details.

Nurse

Service and Support

We have been working with ICU Medical for years. We are in the midst of an upgrade. The vendor...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

On the bright side, there are some things about the pumps that are really wonderful that our last...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

ICU Medical's support has been great. It would be great if they could be here in person. Simply...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

There are a lot of really wonderful things about the solution, but every time we fix one problem,...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Our clinical users are really struggling. We have a pump for every medic. That is a lot of pumps....

Nov 2020
 Helpful

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Director

Technology

We are having connectivity issues. There isn't a cloud-based server. The server is still physical,...

Nov 2020
 Helpful

 or  to see details.

Nurse

Service and Support

The ICU Medical support is good because when we can't get to the person that we need on our own, the...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Things are going well with the Plum 360 pumps. I hear about some pain points every now and then, but...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

We had a positive experience working with ICU Medical through the interoperability between the pumps...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

The follow-up from ICU Medical has been good since we went live with the interoperability between...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The system works okay. I like that it corrects itself. The product beeps when the patient moves, and...

Nov 2020
 Helpful

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Director

Functionality and Upgrades

The pumps beep a lot. The beeping is a constant, continual thing, and that leads to a lot of alarm fatigue....

Nov 2020
 Helpful

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Director

Sales and Contracting

When we initially bought the system, the vendor didn’t tell us that they had a new product and that...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

We bought the pumps in response to the pandemic. The vendor had people helping to support the pumps...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

ICU Medical’s executive involvement is very high. They really want our business. ICU Medical hasn’t...

Nov 2020
 Helpful

 or  to see details.

Director

Sales and Contracting

We were reluctant to work with ICU Medical because of some things they were doing and how they were...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

ICU Medical was offering the pumps at such a good price, but we didn’t want to work with them. I...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

One of the problems I have with ICU Medical is that they don't communicate with us about new...

Oct 2020
 Helpful

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Manager

Lessons Learned

I really want bolus technology to be added to the pumps. That would help us so much and add to...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We are hoping that ICU Medical will offer a way to move libraries and reporting data from Windows 7...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

ICU Medical’s turnaround time for repairs is entirely too long. I sent ICU Medical a pump to repair,...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Our implementation was extremely fast. It was big for us to get that done. We previously had an...

Oct 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

The ICU Medical pumps work well. There are certain things that they don't have the flexibility to...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

All the upgrades that ICU Medical has pushed haven't worked. The upgrades are pushed through the...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would give the pumps the highest rating in terms of the product functionality meeting our needs....

Oct 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

In terms of being proactive, ICU Medical has to go through the resource purchasing group, so there...

Oct 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We will be extremely satisfied with the pumps in 12 months as long as they meet our ROI and safety...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are working toward interoperability between the Plum 360 pumps and our EMR. The project came to a...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Moving from a gravity-based, head-height-dependent pump to the Plum 360, which is a volumetric pump,...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our ICU Medical implementation went very well. We had some hiccups, but those were unavoidable.

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Plum 360 performs as expected, and we push it to the limit.

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

ICU Medical constantly sends folks for me to collaborate with. I share my projects and my tools with...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

From a support perspective, we have a dedicated ICU Medical resource. I appreciate a lot of the...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

Overall, things with ICU Medical have gone well. They have learned from working with a health system...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The pandemic presented tons of challenges. Hospitals are shutting down and not allowing nonessential...

Oct 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When we saw the Plum 360 at another health system in an interoperable world, we knew where we would...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The reporting for the Plum 360 pumps is outstanding compared to the reporting for our historical...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are some nuances with the Plum 360 pumps. When we program ICU Medical MedNet for our drug...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When we get air bubbles in a cassette, there is a function we can use on line B to lure in a syringe...

Oct 2020
 Helpful

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Analyst/Coordinator

Relationship

Our contracting experience with ICU Medical was very collaborative. We asked for the moon and for...

Oct 2020
 Helpful

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Director

Functionality and Upgrades

ICU Medical was planning to provide training, but then COVID-19 hit. The vendor couldn't fly out,...

Oct 2020
 Helpful

 or  to see details.

Director

Relationship

ICU Medical communicates very well. When we were planning for our implementation, they followed up...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

ICU Medical avoids nickel-and-diming. If we have issues, we speak to the vendor. They are usually...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

ICU Medical has been very supportive. They provided training. When we have any issues, they are...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

The pumps are so easy to use. I figured out how to use them by myself without reading anything....

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

When there are any issues, ICU Medical is very responsive. Nothing is perfect. We did have some...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

ICU Medical has been proactive. They have reached out a number of times since the initial gap when...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We have achieved part of our goals with the pumps, but it is still too early to tell whether we will...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

We haven't been involved with the cost of the product, but the cost is probably fine. If it weren't,...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Lessons Learned

ICU Medical really strives to make sure that we are happy and that things work for us. During...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't think that there is anything that ICU Medical could do to improve the Plum 360. It is a...

Oct 2020
 Helpful

 or  to see details.

Manager

Service and Support

I am not satisfied with the support from ICU Medical. The people who answer the phone and send in...

Oct 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

I like that the Plum 360 pumps are fully integrated. The pumps are a little complicated and have...

Sep 2020
 Helpful

 or  to see details.

Director

Relationship

ICU Medical has been a really good partner. They weren't necessarily a good partner in the...

Sep 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We don’t have to worry about head heights for primary and secondary infusions. We can really...

Sep 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Parts of our organization are very frustrated with the vendor because of the increase in the price...

Jul 2020
(1)
 Helpful

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Director

Interfacing and Integration

The pump is fine, and the pump library is fine. The journey toward interoperability has been...

Jul 2020
 Helpful

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Director

Functionality and Upgrades

We have discussed a request to not have the pump alarm. For interoperability to be successful, the...

Jul 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

We had to have all of the pumps updated at one point. A few months later, we purchased new pumps and...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The last update changed some things in the pumps. When the pump is alarming, we can click on the...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The biggest challenge with the pumps is that we can only run one medication at a time. With COVID-19...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We can't set up the pumps before the patients arrive. We can't set up the pumps until we have the...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

If we are giving a secondary medicine through the secondary channel, we will be alerted if the...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

There is one specific screen on the pump that is difficult to change. If we choose channel A, the...

Jul 2020
 Helpful

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Director

Interfacing and Integration

ICU Medical was very successful in terms of helping us on our journey toward interoperability. The...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

If ICU Medical were to release a syringe pump that ran on the MedNet architecture, that pump would...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

ICU Medical's responsiveness really stands out. The responsiveness could be due to the working...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

An area of improvement for ICU Medical would be around the nursing workflow. When a site is going...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

When we were building the integration between the pumps and our EMR, there was a full record testing...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The pump upgrades are interesting because ICU Medical always provides us with the information we...

Jul 2020
 Helpful

 or  to see details.

CNO

Relationship

ICU Medical is a good partner. They listen to us and communicate well with us. They come on-site,...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

With ICU Medical, the time frames slide. The time frame would be set at a certain time of the year,...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We want the support people from ICU Medical to have more expertise. When it comes to...

Jun 2020
 Helpful

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Director

Functionality and Upgrades

For what ICU Medical's pump does, it actually works fine and reliably, but it takes a long time to...

Jun 2020
 Helpful

 or  to see details.

CIO

Relationship

We didn't need to have anything special for COVID-19. ICU Medical contacted us several times to get...

May 2020
 Helpful

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CIO

Other Observations & Comments

We were looking for a safeguard for an issue that we were having. The issue wasn't ICU Medical's...

May 2020
 Helpful

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CIO

Relationship

We still have a good relationship with ICU Medical. One of their strengths is how responsive and...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

One of the issues the vendor has is keeping pace with physical technologies. We have been updating...

May 2020
 Helpful

 or  to see details.

CIO

Service and Support

ICU Medical's training and support are excellent. I haven't had to get an executive involved in a...

May 2020
 Helpful

 or  to see details.

CIO

Functionality and Upgrades

The product isn't perfect in terms of working the way the vendor said it would, but the product is...

May 2020
 Helpful

 or  to see details.

CIO

Future Outlook

My satisfaction will go up over the next 12 months if ICU Medical fixes some of the issues we have...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are questioning our service contract for the Plum 360, but I don't know whether that is...

May 2020
 Helpful

 or  to see details.

Director

Implementation and Training

When it comes to the implementation of the pumps, the vendor has done a really good job with it. The...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The pump is working well. The libraries are easy to follow, and the software is easy to use. The...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The Plum 360 pumps are a premier choice because they have been integrated with both Epic's and...

May 2020
 Helpful

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Director

Technology

The only negative with the Plum 360 is its size. The pumps are bulky, but they are tanks and are...

May 2020
 Helpful

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Director

Service and Support

We had an issue with the Plum 360 pumps and their certifications. The vendor's support people didn't...

May 2020
 Helpful

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Director

Other Observations & Comments

I am very likely to recommend ICU Medical's product over other vendors' products. ICU Medical seems...

May 2020
 Helpful

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CNIO

Functionality and Upgrades

There is always room for improvement, but the Plum 360 is pretty good at being easy to use.

Mar 2020
 Helpful

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CNIO

Technology

ICU Medical has been able to provide us with new technology, and they have given us what we needed....

Mar 2020
 Helpful

 or  to see details.

CNIO

Relationship

We had ICU Medical's executives involved when we went on-site, and they were engaged.

Mar 2020
 Helpful

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CNIO

Implementation and Training

I rate the training a little lower with ICU Medical because we had to create our own training...

Mar 2020
 Helpful

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CNIO

Functionality and Upgrades

The product’s integration works pretty great, though I would like to see it work better with the RFI...

Mar 2020
 Helpful

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CNIO

Functionality and Upgrades

I think our score will be consistent a year from now. Nothing is perfect, but we are pretty happy....

Mar 2020
 Helpful

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Director

Functionality and Upgrades

If someone asked me whether I would choose the Plum 360 again a year and a half ago, I would have...

Mar 2020
 Helpful

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Director

Relationship

I haven’t seen everything that I have asked for, so I would say that the vendor doesn’t keep all of...

Mar 2020
 Helpful

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Director

Implementation and Training

The quality and effectiveness of initial and ongoing training are low. If I ever got a new manager,...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

I had issues when we went live because ICU Medical was in a different time zone, so if I had issues...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If I went to the newer product, I would actually like it. I am on an older model right now. I didn’t...

Mar 2020
 Helpful

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Director

Functionality and Upgrades

The vendor did a great job of updating their new pumps. There were some other things that I had...

Mar 2020
 Helpful

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Director

Relationship

The vendor is okay in terms of proactive service. The vendor executive involvement is okay. I know...

Mar 2020
 Helpful

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Analyst/Coordinator

Service and Support

ICU Medical is good at reaching out when something needs to be updated.

Mar 2020
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Our purchasers would say that ICU Medical has not kept all of their promises. I do feel...

Mar 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

When it comes to interoperability, we have to go through the very technically complicated back end...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

I guess ICU Medical has kept their promises with the product, but there were some things that we...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Interfacing and Integration

I really like that the Plum 360 pumps integrate with another product that we use. When we do library...

Mar 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We have an integrated report for the pumps and a tracking solution that we use. Some of the problems...

Mar 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

ICU Medical does updates to the pumps. The latest update was for a potential security issue, and ICU...

Mar 2020
 Helpful

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VP/Other Executive

Relationship

Our contact frequently emails me. I am in constant contact with that person.

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't have any issues with the pumps, and our end users find them to be very easy to use. Our...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

I can't give the overall quality of the pump a perfect score because ICU Medical doesn't have a...

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

I was introduced to somebody at a meeting, but otherwise, I don't know any of the vendor executives....

Feb 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The web-based training for the product could go a little faster. We have to wait for people to stop...

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

The system works exactly as promoted. ICU Medical has improved the functionality compared to the...

Feb 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't really get charged for the pump because I have to buy all the extra things, like tubing. The...

Feb 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The organization has to opt in to integrate the pumps. There is an extra fee for that because if the...

Feb 2020
 Helpful

 or  to see details.

Manager

Relationship

My biggest tip is to make sure to have a contact after the go-live and to know the process for...

Feb 2020
 Helpful

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Manager

Relationship

The vendor is very responsive when we ask questions. We recently transferred over to the new...

Feb 2020
 Helpful

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