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Plum 360 (LVP) Comments
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Commentary Summary
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User Commentary
Director
The product is part of our long-term plans, and if we were to buy more systems, we would buy more of...
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Director
The pump is fairly difficult to use. In the pharmacy meetings that I have been to, not many people...
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Manager
When I have any issues, I can reach out to ICU Medical, and they give me support. They have always...
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Manager
I have not had to reach out to ICU Medical often now that everything has been set up. Things are...
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Manager
I do not love how long it takes me to push out an update with the Plum 360 pumps. I have to click on...
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Director
When we started with the Plum 360, we saw where our drug library compliance got even better....
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Director
The Plum 360 meets about 98% of our needs. The thing that we are looking for is in that new upgrade....
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Director
The nurses that we had did an excellent job at training. ICU Medical’s service is very good. They...
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Director
We went through an upgrade during COVID-19, and that went very nicely. ICU Medical did an excellent...
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Director
The Plum 360 pumps have the capability for bidirectional EMR interoperability, but our EMR isn't set...
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Director
ICU Medical keeps the promises that they can keep. When they did the initial sales pitch, they had...
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Director
ICU Medical has good initial support and training. They seem to be a bit more proactive with upgrades....
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Director
I don't think ICU Medical has continued to provide ongoing training or contracted us to see whether...
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Manager
The Plum 360 is a good pump, and the drug library is great.
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Manager
We have to use additional IV pumps if we have more than two infusions going. That is the downfall of...
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Manager
There needs to be some changes with the drug formulary, but we don’t have access to anything.
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Director
Our pumps don’t have bidirectional interoperability with our EMR. I am sure that would be nice to...
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Director
We can go on the computer and see whether people have done overrides or have bypassed a soft limit....
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Director
It is pretty easy to train my nurses on the system. The reporting is great, and the library load is...
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Director
I don't see contact about training. Maybe the vendor contacts someone else at the facility, but...
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Director
It would be so nice to know whether the pumps would work in our hospital and to test the...
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Director
Learning the Plum 360 was easy. We used to have the regular pumps, and we could no longer get parts...
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Manager
We did not get a lot of support during the implementation. Everything was pretty much all on us. The...
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Manager
There are some connectivity issues with the pump, but besides that, the pumps have been working...
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Manager
Transferring new libraries to the pumps is kind of messy sometimes. We have to play around with the...
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Manager
There is always room for improvement. The pumps are safe, but we caught some errors with how fast...
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Manager
Once we connect the pumps to the EMR, our satisfaction will go up. We haven’t done that connection...
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Manager
We haven’t had the product for very long, but everything has been going well so far. The reports are...
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Manager
There was a built-in cost for everything with the product, so I don’t think the vendor charges us...
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Nurse
We don’t have bidirectional integration with our EMR and the Plum 360 pumps right now. We have...
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Nurse
If I were starting over, I would use what we have. The product quality is good. I hear some...
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Nurse
I haven’t had any issues with the vendor keeping promises. They have upgraded when we have needed...
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Nurse
We haven’t really had problems with the pumps except for a knob that keeps breaking and spinning. We...
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Director
The Plum 360 pumps seem to be working really well so far. We haven’t had any major issues. We run...
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Director
ICU Medical provided the initial training, but we handle the training now. If a nurse attempts to...
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Director
I believe we would buy the pump again. I actually talked with our nursing director to see whether...
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Director
We don’t routinely call ICU Medical. When we have an issue, we typically email the vendor. I don’t...
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Director
We had an older version of the Plum 360 pumps, and we use all of the consumables. We looked at the...
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Analyst/Coordinator
As far as what the clinicians say and what we hear from hospital administration about the Plum 360...
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Analyst/Coordinator
I mostly email one person from ICU Medical. They do a great job and go above and beyond. They always...
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CNO
The pump is capable of EMR interoperability, but we do not have that interoperability at this time....
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CNO
The company has worked with us any time we have had any major needs. The vendor is right there and...
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Manager
ICU Medical's pumps are fine. The library of medications came in vogue about a decade ago. I have...
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Manager
I appreciate the online video education that ICU Medical has. The education is pretty thorough, and...
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Manager
ICU Medical set up some phone calls with us to do our initial training with the pumps, and there...
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Manager
The last version upgrade gave us some really cool functionality around being able to change the...
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Manager
The vendor is really improving some of the role sets on the Plum 360 pumps. We are happy as clams...
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Manager
Between COVID-19, the need for more pumps, and all the problems hospitals are having with other...
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Manager
We have had a lot of broken parts and pieces. We actually think the broken pieces are due to the...
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Director
I wouldn't say that the vendor nickel-and-dimes us as a whole, but they do nickel-and-dime us for...
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Director
We can work on things and get support from the vendor from a biomedical standpoint. That is...
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Director
I know the solution will support our integration goals once things are complete. The vendor...
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Director
The drug library is great. We can locate the application via Wi-Fi, and that is an improvement over...
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Director
I have nothing bad to say about ICU Medical. Their training was outstanding, and I have received...
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Director
I like the Plum 360's new features. The pumps are self-clearing and non-life threatening. They work...
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Director
If I were to talk to someone who was interested in the Plum 360 pumps, I would explain the pump's...
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Nurse
The product does what the vendor said it would do. There are enough features that are nurse...
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Nurse
There are a couple of points to the system that we don’t care for. The major limitation is the lack...
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Nurse
We haven’t really used the vendor's support since the implementation. The product works well enough,...
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Director
The infusion pump does pretty much exactly what we want it to do. The only thing I don't like about...
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Manager
It was extremely painful for us to go through the acquisitions and company changes with ICU Medical....
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Director
We have been with ICU Medical for many years, and there is a lot of continuity. Our nurses are...
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Director
The Plum 360 doesn’t currently meet all of our needs due to issues with interoperability. In a year,...
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Director
ICU Medical tends to change consultants every time we meet with them. They used to come on-site, but...
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Manager
Going live with the Plum 360 was definitely a challenge. Early on, we had issues with getting...
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Manager
The Plum 360’s interoperability is really good. The fact that we get the added level of medication...
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Manager
The nurses seem to understand the Plum 360 pretty well. It is a new workflow for our nurses, so...
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Manager
We haven't been live for very long, but I know that we are going to be utilizing the Plum 360 for...
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Nurse
We had a portion for infusion management, and that was total-volume infusion. We had some capability...
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Manager
I would like to see an RFID add-on for tracking pumps. When we load the drug library to the pump,...
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Director
If it were up to me dealing specifically with ICU Medical, I would work with them again. However, I...
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Director
From a technical standup perspective, ICU Medical keeps their promises. They have very good support,...
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Director
ICU Medical waited a little too long to provide hand-off training about support and accessing the...
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Director
The Plum 360 has interfaced with our EMR, and it interfaces relatively quickly since that...
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Director
When we installed the Plum 360, we had someone schedule with our on-site support. We did screen...
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Director
We have had a couple of support items, and ICU Medical responded quickly and opened a ticket. I do...
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Director
The drug library is a lot more complex than it was with our previous pumps; it has a lot more space...
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Director
I was definitely not a happy camper with the methodology for the education. A good majority of...
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Director
The Plum 360 isn’t that different from what we were using. It is just moving to a slightly different...
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VP/Other Executive
The pumps are okay. Our challenge is that the bedside nurses aren't as happy with the Plum 360 pumps...
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VP/Other Executive
We haven't had any new technology from ICU Medical. We got what we purchased. The nurses are using...
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VP/Other Executive
In terms of COVID-19, ICU Medical helped us get pumps around our system so that we could be a hot...
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VP/Other Executive
ICU Medical has been responsive to us. I speak to the ICU Medical staff on a frequent basis. I know...
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VP/Other Executive
ICU Medical does a good job of driving tangible outcomes. They helped a lot with our implementation....
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VP/Other Executive
ICU Medical's pumps hold up. I have done the drop test with a pump, and it didn't break. We aren't...
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Analyst/Coordinator
Things are going well with the vendor. Our representative is very nice. This individual can usually...
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Analyst/Coordinator
I would purchase this product again. Like any large volume infusion pumps, there are some nuances...
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Director
The only feedback I have received from my nurses and nursing managers has been about the product's...
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Director
Overall, things are great with the Plum 360 pumps. Everybody loves these pumps. We are very happy...
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Director
If we need to check in with ICU Medical, we can. We stay in touch with the vendor. If we need...
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Director
The vendor's implementation services were very good. We had people on-site who were available to...
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Director
Our EMR is not completely integrated into the current pump. We probably need to do an upgrade for that....
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Director
Our staff can easily access these pumps because we have plenty of them. They are available. We can...
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Manager
The start-up for the Plum 360 was basically flawless. It was the easiest start-up I have ever been...
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Manager
The vendor didn't charge us for anything extra. We had people come in to help us program our pumps,...
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Manager
The Plum 360 is a bit different than the product we had before. I have to check the pumps out...
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Manager
We were able to rework our contract with the vendor on some of the rates for this system. I didn't...
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Manager
ICU Medical was very detailed in the upgrade process, but some of the preparation meetings were...
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Manager
This product supports our interoperability goals. We needed to make a change because we had an issue...
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Manager
The vendor definitely delivers new technology to meet our needs. There is some tubing that we would...
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Manager
ICU Medical's support is great. They get back to me on the same day that I contact them. We are...
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Manager
We have a vendor representative who we would rate highly. That person has been extremely available...
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Manager
I am highly likely to recommend this product to others. I have done my research on this solution,...
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Manager
One thing that we really like about this product is its dependability. An individual at my...
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Nurse
Before the Plum 360 pumps, we were using the Plum A+ pumps. That was not a big transition for us....
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Nurse
The only negative feedback I have received from our nursing staff members about this solution is...
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Nurse
I have no idea what our plans are for the future with the Plum 360 pumps. I know that there was talk...
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Nurse
There have been some issues with the alarm sounding. The pump is sensitive to blockages and other...
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Nurse
Right now, there is a problem with the pumps talking to our EMR. I think that is more an issue with...
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Nurse
In the beginning, one challenge with the pumps was about getting used to the way we primed them....
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Nurse
When we transitioned to the Plum 360, there are questions and issues that we worked through, but...
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Nurse
When we first went live, ICU Medical was helpful. When we had an issue, we could call them. The...
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Nurse
The Plum 360 has a good drug library. I think our satisfaction with the Plum 360 will improve over...
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Nurse
If we were looking to buy pumps again, I would see what other products are out there, but we haven't...
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Manager
The pumps don’t have bidirectional interoperability with the EMR, but we are going to be integrating...
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Manager
The team that is part of the implementation has been extremely helpful for us so far. My experience...
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Manager
We are very much in the early stages, but all of the pumps have seemed to be doing well over the...
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Manager
I have no direct experience being an end user of the pumps. But in our meetings, the nurses and the...
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Manager
Thankfully, we haven’t really needed to consistently go to the vendor executives for support. The...
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Manager
We pretty much had a smooth implementation. We worked closely with the vendor. The training was...
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Manager
Switching to a new pump vendor was a pretty urgent need for us because we were having a lot of...
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CNO
We need better reporting capabilities. We have been looking at pump usage during COVID-19, and more...
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CNO
We need a way to put a GPS tracker on the pumps to know their real-time locations. We have a report...
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CNO
We need more education on the biomedical aspects of the pumps. We have gotten education on the...
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CNO
We haven't had to call the support line a whole lot. We have a project manager, and that person has...
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CNO
I would tell other customers to be careful about the standards they create for the pumps across the...
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Nurse
ICU Medical is a fantastic company. I have worked with other vendors, and working with ICU Medical...
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Nurse
We have been working with ICU Medical for years. We are in the midst of an upgrade. The vendor...
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Director
On the bright side, there are some things about the pumps that are really wonderful that our last...
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Director
ICU Medical's support has been great. It would be great if they could be here in person. Simply...
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Director
There are a lot of really wonderful things about the solution, but every time we fix one problem,...
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Director
Our clinical users are really struggling. We have a pump for every medic. That is a lot of pumps....
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Director
We are having connectivity issues. There isn't a cloud-based server. The server is still physical,...
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Nurse
The ICU Medical support is good because when we can't get to the person that we need on our own, the...
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Manager
Things are going well with the Plum 360 pumps. I hear about some pain points every now and then, but...
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Manager
We had a positive experience working with ICU Medical through the interoperability between the pumps...
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Manager
The follow-up from ICU Medical has been good since we went live with the interoperability between...
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Director
The system works okay. I like that it corrects itself. The product beeps when the patient moves, and...
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Director
The pumps beep a lot. The beeping is a constant, continual thing, and that leads to a lot of alarm fatigue....
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Director
When we initially bought the system, the vendor didn’t tell us that they had a new product and that...
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Director
We bought the pumps in response to the pandemic. The vendor had people helping to support the pumps...
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Director
ICU Medical’s executive involvement is very high. They really want our business. ICU Medical hasn’t...
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Director
We were reluctant to work with ICU Medical because of some things they were doing and how they were...
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Director
ICU Medical was offering the pumps at such a good price, but we didn’t want to work with them. I...
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Manager
One of the problems I have with ICU Medical is that they don't communicate with us about new...
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Manager
I really want bolus technology to be added to the pumps. That would help us so much and add to...
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Manager
We are hoping that ICU Medical will offer a way to move libraries and reporting data from Windows 7...
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Manager
ICU Medical’s turnaround time for repairs is entirely too long. I sent ICU Medical a pump to repair,...
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Manager
Our implementation was extremely fast. It was big for us to get that done. We previously had an...
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Manager
The ICU Medical pumps work well. There are certain things that they don't have the flexibility to...
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Manager
All the upgrades that ICU Medical has pushed haven't worked. The upgrades are pushed through the...
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Manager
I would give the pumps the highest rating in terms of the product functionality meeting our needs....
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Manager
In terms of being proactive, ICU Medical has to go through the resource purchasing group, so there...
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Manager
We will be extremely satisfied with the pumps in 12 months as long as they meet our ROI and safety...
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Analyst/Coordinator
We are working toward interoperability between the Plum 360 pumps and our EMR. The project came to a...
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Analyst/Coordinator
Moving from a gravity-based, head-height-dependent pump to the Plum 360, which is a volumetric pump,...
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Analyst/Coordinator
Our ICU Medical implementation went very well. We had some hiccups, but those were unavoidable.
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Analyst/Coordinator
The Plum 360 performs as expected, and we push it to the limit.
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Analyst/Coordinator
ICU Medical constantly sends folks for me to collaborate with. I share my projects and my tools with...
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Analyst/Coordinator
From a support perspective, we have a dedicated ICU Medical resource. I appreciate a lot of the...
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Analyst/Coordinator
Overall, things with ICU Medical have gone well. They have learned from working with a health system...
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Analyst/Coordinator
The pandemic presented tons of challenges. Hospitals are shutting down and not allowing nonessential...
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Analyst/Coordinator
When we saw the Plum 360 at another health system in an interoperable world, we knew where we would...
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Analyst/Coordinator
The reporting for the Plum 360 pumps is outstanding compared to the reporting for our historical...
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Analyst/Coordinator
There are some nuances with the Plum 360 pumps. When we program ICU Medical MedNet for our drug...
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Analyst/Coordinator
When we get air bubbles in a cassette, there is a function we can use on line B to lure in a syringe...
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Analyst/Coordinator
Our contracting experience with ICU Medical was very collaborative. We asked for the moon and for...
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Director
ICU Medical was planning to provide training, but then COVID-19 hit. The vendor couldn't fly out,...
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Director
ICU Medical communicates very well. When we were planning for our implementation, they followed up...
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Analyst/Coordinator
ICU Medical avoids nickel-and-diming. If we have issues, we speak to the vendor. They are usually...
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Analyst/Coordinator
ICU Medical has been very supportive. They provided training. When we have any issues, they are...
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Analyst/Coordinator
The pumps are so easy to use. I figured out how to use them by myself without reading anything....
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Analyst/Coordinator
When there are any issues, ICU Medical is very responsive. Nothing is perfect. We did have some...
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Analyst/Coordinator
ICU Medical has been proactive. They have reached out a number of times since the initial gap when...
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Analyst/Coordinator
We have achieved part of our goals with the pumps, but it is still too early to tell whether we will...
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Analyst/Coordinator
We haven't been involved with the cost of the product, but the cost is probably fine. If it weren't,...
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Analyst/Coordinator
ICU Medical really strives to make sure that we are happy and that things work for us. During...
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Manager
I don't think that there is anything that ICU Medical could do to improve the Plum 360. It is a...
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Manager
I am not satisfied with the support from ICU Medical. The people who answer the phone and send in...
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Director
I like that the Plum 360 pumps are fully integrated. The pumps are a little complicated and have...
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Director
ICU Medical has been a really good partner. They weren't necessarily a good partner in the...
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Director
We don’t have to worry about head heights for primary and secondary infusions. We can really...
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Director
Parts of our organization are very frustrated with the vendor because of the increase in the price...
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Director
The pump is fine, and the pump library is fine. The journey toward interoperability has been...
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Director
We have discussed a request to not have the pump alarm. For interoperability to be successful, the...
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Manager
We had to have all of the pumps updated at one point. A few months later, we purchased new pumps and...
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Manager
The last update changed some things in the pumps. When the pump is alarming, we can click on the...
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Manager
The biggest challenge with the pumps is that we can only run one medication at a time. With COVID-19...
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Manager
We can't set up the pumps before the patients arrive. We can't set up the pumps until we have the...
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Manager
If we are giving a secondary medicine through the secondary channel, we will be alerted if the...
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Manager
There is one specific screen on the pump that is difficult to change. If we choose channel A, the...
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Director
ICU Medical was very successful in terms of helping us on our journey toward interoperability. The...
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Director
If ICU Medical were to release a syringe pump that ran on the MedNet architecture, that pump would...
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Director
ICU Medical's responsiveness really stands out. The responsiveness could be due to the working...
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Director
An area of improvement for ICU Medical would be around the nursing workflow. When a site is going...
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Director
When we were building the integration between the pumps and our EMR, there was a full record testing...
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Director
The pump upgrades are interesting because ICU Medical always provides us with the information we...
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CNO
ICU Medical is a good partner. They listen to us and communicate well with us. They come on-site,...
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Director
With ICU Medical, the time frames slide. The time frame would be set at a certain time of the year,...
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Director
We want the support people from ICU Medical to have more expertise. When it comes to...
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Director
For what ICU Medical's pump does, it actually works fine and reliably, but it takes a long time to...
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