Plum 360 (LVP) Commentary

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ICU Medical does some things very well, and they struggle with other things, like parts support,...

Any interactions with the ICU Medical support team are pretty good. The vendor has a project manager...

I’m familiar with some other products, but I prefer staying consistent with a vendor and product we...

We’ve seen that our use of the Plum 360 has actually pushed ICU Medical to improve the new Plum Duo...

ICU Medical makes it easy for a large health system like ours to understand what we need to pay....

The Plum Duo pump should be a significant improvement over the Plum 360. At one facility trialing...

Overall, the pumps aren’t really better or worse; they are just more status quo. The journey to...

When we were getting everything up and going, ICU Medical was really good. The Plum 360 pump is so...

ICU Medical’s training is all online. They prepare us to operate independently after the go-live and...

With the Plum 360 pump, I like that the pharmacist and I can make adjustments locally, and those...

ICU Medical's support team is responsive, but we often have to follow up to get answers on tickets....

ICU Medical is willing to hear us out and work with us, and they have been flexible from a...

When we implemented the Plum 360 pumps, the decision was made relatively quickly. Frontline nurse...

ICU Medical does provide ongoing resources, including user groups and analytic reviews of our data,...

ICU Medical used a train-the-trainer model. They trained our superusers, who then trained everyone...

The Plum 360 pumps handle basic functionality, and the cost was lower than that of other vendors....

ICU Medical has been very good about having open meetings. They are very responsive. They are really...

Unless the organization receives some negative feedback or another pump comes in and wows people,...

The reporting features aren't very robust. In the administrator dashboard for the pumps, there is a...

I like that I have a key contact at ICU Medical; I just reach out to that person, and they respond...

I would love to see integration with our EHR without using a third party. We are having some...

As far as the partnership goes, things were great in the beginning. ICU Medical’s training program...

There is a lot that I like about the Plum 360. I like the ability to upgrade or push the drug...

The only thing I can say that I like is the barcode scanning and smart features of the Plum 360. The...

I am not a fan of the Plum 360, but it is functioning. The screens are difficult to read with the...

After their recall, ICU Medical sent someone to us who had never been trained, so they actually made...

It takes ICU Medical forever to fix things, and when we finally got someone to work with us, they...

ICU Medical’s training is like a roofing company whose warranty is up when they drive away.

ICU Medical charges for everything they can get away with. They want us to pay for pumps that I have...

ICU Medical had some IT staff members who bent over backward to work with us and get things taken...

It took us a while to get updates for the Plum 360 pumps because ICU Medical couldn't remember how...

ICU Medical had recalls due to battery issues, so I would think long and hard before taking on...

The Plum 360 pumps are easy to set up, and maintaining the library is simple. We went live with two...

I have a contact at ICU Medical, so I can just text or email them if I have any issues.

We did an implementation with ICU Medical, and it was incredibly smooth. Also, the vendor’s support...

Our success with the Plum 360 pumps cannot be emphasized enough. We are very happy. We wouldn't...

We have been using the Plum 360 for a long time. We are very happy with the pumps. When we went to...

I have worked with other vendors’ pumps in the past, and I do like that those have multiple chambers...

I have never met anyone from ICU Medical’s team, and neither has my colleague, who has been around...

For the implementation of the Plum 360, ICU Medical offered a lot of great on-the-ground support....

ICU Medical did a great job of making sure that they had personnel on-site when we were deploying...

We have had numerous challenges trying to work with our technical support team to the point where we...

Proactive service has been a little better for the Plum 360 than ICU Medical's other pumps. For the...

I feel like I got my money's worth with the Plum 360. We are fully online with the Plum 360, and...

ICU Medical could use AI for training. The pumps could also be trained to look for things like...

For the most part, ICU Medical has been supportive of us when we have had issues. If I pick up the...

ICU Medical is pretty good at training, but there are a couple of things that they could do better....

At one point, ICU Medical's people were helping us deliver pumps, so their involvement was very...

ICU Medical spends a lot of money on batteries and shipments; there is no nickel-and-diming. When we...

The battery life on the Plum 360 pumps is terrible. ICU Medical has been very supportive. When they...

I have used the Plum 360 pumps for many years, and they have always been easy to use and navigate....

ICU Medical charges us more than we are comfortable with for parts.

Once the nurses got used to the pumps and the fact that they had to have multiple pumps for multiple...

Given the competitive market, I would shop for a different system, but I don’t think I would find...

We are not impressed with the batteries. It is a fight on both sides. We have to get the nurses to...

We compare the Plum 360 to a multichannel pump product we had before, and that comparison is a bit...

We are finding some unusual things with the Plum 360 that aren't explainable, and we think that...

During the implementation of the Plum 360, we always had to ask for things that ICU Medical could...

I can't really think of anything ICU Medical could improve. They are really good. If I have a...

We love the interoperability of the Plum 360. We have been using it for a while, but we love it. I...

ICU Medical has a regular call with us, and they pull our data about how many alerts are firing, how...

I don't think there are a lot of add-ons. There were some reporting things we did for the Plum 360,...

The biggest issue was the supply of the little cassettes for the Plum 360 during COVID, but we have...

We purchased full support in the go-live process for the Plum 360 pump, and we were extremely...

We plan to keep the solution for the next several years. In terms of what ICU Medical offers and...

From a pharmacy perspective, I would buy the Plum 360 again. Compared to its competitors, the Plum...

ICU Medical could improve their support by providing a quicker response time on some of the tickets...

We have had the Plum 360 pumps for so long, and the safety software fees that we experience annually...

The end users don't like the Plum 360 pumps. We have to hit the number one three times to get a C....

Our Plum 360 pumps are old, so we are looking to upgrade them. We want to go live with automatic...

The Plum 360 pumps have regular push buttons, and those make the pumps very click heavy. Users are...

We had depleted battery problems with the Plum 360 pumps, but we had to figure the problem out...

We never achieved the integration we had planned or expected with the Plum 360 pumps. That is one of...

The go-live process for the Plum 360 pumps was hectic because we unexpectedly had to replace many...

New technology is where ICU Medical falls short a bit with the communication part of things; we...

I feel like ICU Medical’s training on how to build the drug library was really good. I'm not the...

We have had conversations about integration, but we would have to get a third-party vendor. We are...

We talked to all the different vendors and had them demonstrate their pumps for us. We were just...

ICU Medical got their ticketing system, and I don't know how long they have had it, but I just...

We are getting our money's worth with the Plum 360. The pumps are preventing errors. I have heard...

We moved away from our last pump vendor because there were major complaints about them. The pumps...

We just did a service pack with ICU Medical, and they were pretty quick about things and were fairly...

ICU Medical has zero presence, and they are very difficult to figure out how to talk to....

It is easy enough to use the Plum 360, but because the whole point of a smart pump like the Plum 360...

ICU Medical has never contacted me about EMR integration or what they have as a solution. There is...

ICU Medical has made some really good safety improvements to the library setup in the last couple of...

We would tell other sites that we have been able to do wide, sweeping standardization across the...

I think the Plum 360 is pretty intuitive, but I cannot say how many times I have had to tell people...

I have multiple fast ways to contact our representative. ICU Medical reaches out when there is a...

With implementations, we have scheduled meetings and pull all the teams in and make sure we are...

I would rate the integration and interoperability at the top of the scale because the Plum 360 is...

We are really struggling right now with ICU Medical. The relationship continues to deteriorate. The...

The Plum 360 pumps are great when they work. They don’t support multichannel needs as well as other...

The introduction of the Duo pump was supposed to make everyone happy with the Plum 360 and Duo...

ICU Medical does basically nothing for training. We have to do our own. They did the bare minimum in...

It is nice that these pumps don’t rely on gravity. That is one of the things that the vendor touts...

I would not have bought the Plum 360 if I had a choice. ICU Medical is not selling it anymore now...

The nurses like everything that they can do with the Plum 360. That is good. The Plum 360 has been...

I would like to see ICU Medical provide follow-up calls for help. Once someone is live with the Plum...

I would tell others looking at the Plum 360 that the training is hard and long, but it is very...

The training for the Plum 360 is just time-consuming and difficult. We can't do some of the stuff...

There haven’t been any complaints about how much the Plum 360 costs. We don't have any problems with...

ICU Medical did a lot to get us going on the Plum 360. They were very good at the training portion...

The biggest feature that I'm looking for in the Plum 360 is the accessibility of the drug library....

Our overall drug library compliance has been high since we implemented the Plum 360. We do pretty...

We have had pretty good luck with the Plum 360 pumps. The initial training on how to use the Plum...

ICU Medical usually has a very responsive team. We have a good working relationship with our...

The only hiccup we have had in the past few years with the Plum 360 pumps is that part of our...

The Plum 360 pump is very easy to use. The build for CCDs, in order to allow each department to have...

We have been able to integrate the Plum 360 pumps with our EHR, but there are limitations that might...

During the integration, there were a lot of questions that we had with different workflows and...

Sometimes when we ask the day-to-day support team a question, we don't get the right answer, and...

We love that there is an option for the integration of the Plum 360 pumps with the EHR, and there...

The vendor somewhat keeps their promises. The situation is very muddy. With our integration project,...

The software we chose for the Plum 360 pumps allows us functionality. We actually don't even want to...

ICU Medical has tip sheets and robust video vignettes for using the Plum 360 pumps. If we are having...

ICU Medical has already launched the Plum Duo, which has a touchscreen, color, notifications, and...

I meet with ICU Medical several times a year and have candid conversations about what we are working...

With inflation and rising costs, ICU Medical has been in line with other manufacturers. I haven't...

ICU Medical is very supportive of our integration goals with several other vendors. We have a really...

Ongoing training for the Plum 360 pumps is almost always driven by us. ICU Medical often wants to do...

ICU Medical has put a customer service process in place that is a bit frustrating. Instead of...

ICU Medical has some legacy products that are redundant. I would love to see them sunset those...