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Plum 360 (LVP) Comments
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User Commentary

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Director

The product is part of our long-term plans, and if we were to buy more systems, we would buy more of...

Apr 2021
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Director

The pump is fairly difficult to use. In the pharmacy meetings that I have been to, not many people...

Apr 2021
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(0)
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Manager

When I have any issues, I can reach out to ICU Medical, and they give me support. They have always...

Apr 2021
||
(0)
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Manager

I have not had to reach out to ICU Medical often now that everything has been set up. Things are...

Apr 2021
||
(0)
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Manager

I do not love how long it takes me to push out an update with the Plum 360 pumps. I have to click on...

Apr 2021
||
(0)
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Director

When we started with the Plum 360, we saw where our drug library compliance got even better....

Apr 2021
||
(0)
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Director

The Plum 360 meets about 98% of our needs. The thing that we are looking for is in that new upgrade....

Apr 2021
||
(0)
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Director

The nurses that we had did an excellent job at training. ICU Medical’s service is very good. They...

Apr 2021
||
(0)
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Director

We went through an upgrade during COVID-19, and that went very nicely. ICU Medical did an excellent...

Apr 2021
||
(0)
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 or  to see details.

Director

The Plum 360 pumps have the capability for bidirectional EMR interoperability, but our EMR isn't set...

Apr 2021
||
(0)
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Director

ICU Medical keeps the promises that they can keep. When they did the initial sales pitch, they had...

Apr 2021
||
(0)
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Director

ICU Medical has good initial support and training. They seem to be a bit more proactive with upgrades....

Apr 2021
||
(0)
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Director

I don't think ICU Medical has continued to provide ongoing training or contracted us to see whether...

Apr 2021
||
(0)
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Manager

The Plum 360 is a good pump, and the drug library is great.

Apr 2021
||
(0)
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Manager

We have to use additional IV pumps if we have more than two infusions going. That is the downfall of...

Apr 2021
||
(0)
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Manager

There needs to be some changes with the drug formulary, but we don’t have access to anything.

Apr 2021
||
(0)
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 or  to see details.

Director

Our pumps don’t have bidirectional interoperability with our EMR. I am sure that would be nice to...

Apr 2021
||
(0)
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Director

We can go on the computer and see whether people have done overrides or have bypassed a soft limit....

Apr 2021
||
(0)
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Director

It is pretty easy to train my nurses on the system. The reporting is great, and the library load is...

Apr 2021
||
(0)
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Director

I don't see contact about training. Maybe the vendor contacts someone else at the facility, but...

Apr 2021
||
(0)
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Director

It would be so nice to know whether the pumps would work in our hospital and to test the...

Apr 2021
||
(0)
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Director

Learning the Plum 360 was easy. We used to have the regular pumps, and we could no longer get parts...

Apr 2021
||
(0)
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Manager

We did not get a lot of support during the implementation. Everything was pretty much all on us. The...

Apr 2021
||
(0)
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Manager

There are some connectivity issues with the pump, but besides that, the pumps have been working...

Apr 2021
||
(0)
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Manager

Transferring new libraries to the pumps is kind of messy sometimes. We have to play around with the...

Apr 2021
||
(0)
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Manager

There is always room for improvement. The pumps are safe, but we caught some errors with how fast...

Apr 2021
||
(0)
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Manager

Once we connect the pumps to the EMR, our satisfaction will go up. We haven’t done that connection...

Apr 2021
||
(0)
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Manager

We haven’t had the product for very long, but everything has been going well so far. The reports are...

Apr 2021
||
(0)
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Manager

There was a built-in cost for everything with the product, so I don’t think the vendor charges us...

Apr 2021
||
(0)
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 or  to see details.

Nurse

We don’t have bidirectional integration with our EMR and the Plum 360 pumps right now. We have...

Apr 2021
||
(0)
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Nurse

If I were starting over, I would use what we have. The product quality is good. I hear some...

Apr 2021
||
(0)
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Nurse

I haven’t had any issues with the vendor keeping promises. They have upgraded when we have needed...

Apr 2021
||
(0)
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Nurse

We haven’t really had problems with the pumps except for a knob that keeps breaking and spinning. We...

Apr 2021
||
(0)
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Director

The Plum 360 pumps seem to be working really well so far. We haven’t had any major issues. We run...

Mar 2021
||
(0)
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Director

ICU Medical provided the initial training, but we handle the training now. If a nurse attempts to...

Mar 2021
||
(0)
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Director

I believe we would buy the pump again. I actually talked with our nursing director to see whether...

Mar 2021
||
(0)
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Director

We don’t routinely call ICU Medical. When we have an issue, we typically email the vendor. I don’t...

Mar 2021
||
(0)
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 or  to see details.

Director

We had an older version of the Plum 360 pumps, and we use all of the consumables. We looked at the...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

As far as what the clinicians say and what we hear from hospital administration about the Plum 360...

Mar 2021
||
(0)
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Analyst/Coordinator

I mostly email one person from ICU Medical. They do a great job and go above and beyond. They always...

Mar 2021
||
(0)
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CNO

The pump is capable of EMR interoperability, but we do not have that interoperability at this time....

Mar 2021
||
(0)
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CNO

The company has worked with us any time we have had any major needs. The vendor is right there and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical's pumps are fine. The library of medications came in vogue about a decade ago. I have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I appreciate the online video education that ICU Medical has. The education is pretty thorough, and...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical set up some phone calls with us to do our initial training with the pumps, and there...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The last version upgrade gave us some really cool functionality around being able to change the...

Mar 2021
||
(0)
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 or  to see details.

Manager

The vendor is really improving some of the role sets on the Plum 360 pumps. We are happy as clams...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Between COVID-19, the need for more pumps, and all the problems hospitals are having with other...

Mar 2021
||
(0)
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 or  to see details.

Manager

We have had a lot of broken parts and pieces. We actually think the broken pieces are due to the...

Mar 2021
||
(0)
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 or  to see details.

Director

I wouldn't say that the vendor nickel-and-dimes us as a whole, but they do nickel-and-dime us for...

Mar 2021
||
(0)
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 or  to see details.

Director

We can work on things and get support from the vendor from a biomedical standpoint. That is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I know the solution will support our integration goals once things are complete. The vendor...

Mar 2021
||
(0)
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 or  to see details.

Director

The drug library is great. We can locate the application via Wi-Fi, and that is an improvement over...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have nothing bad to say about ICU Medical. Their training was outstanding, and I have received...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the Plum 360's new features. The pumps are self-clearing and non-life threatening. They work...

Mar 2021
||
(0)
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 or  to see details.

Director

If I were to talk to someone who was interested in the Plum 360 pumps, I would explain the pump's...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The product does what the vendor said it would do. There are enough features that are nurse...

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There are a couple of points to the system that we don’t care for. The major limitation is the lack...

Feb 2021
||
(0)
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 or  to see details.

Nurse

We haven’t really used the vendor's support since the implementation. The product works well enough,...

Feb 2021
||
(0)
 Thank you  Helpful

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Director

The infusion pump does pretty much exactly what we want it to do. The only thing I don't like about...

Feb 2021
||
(0)
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Manager

It was extremely painful for us to go through the acquisitions and company changes with ICU Medical....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have been with ICU Medical for many years, and there is a lot of continuity. Our nurses are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Plum 360 doesn’t currently meet all of our needs due to issues with interoperability. In a year,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical tends to change consultants every time we meet with them. They used to come on-site, but...

Dec 2020
||
(0)
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 or  to see details.

Manager

Going live with the Plum 360 was definitely a challenge. Early on, we had issues with getting...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Plum 360’s interoperability is really good. The fact that we get the added level of medication...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The nurses seem to understand the Plum 360 pretty well. It is a new workflow for our nurses, so...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't been live for very long, but I know that we are going to be utilizing the Plum 360 for...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We had a portion for infusion management, and that was total-volume infusion. We had some capability...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see an RFID add-on for tracking pumps. When we load the drug library to the pump,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If it were up to me dealing specifically with ICU Medical, I would work with them again. However, I...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

From a technical standup perspective, ICU Medical keeps their promises. They have very good support,...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical waited a little too long to provide hand-off training about support and accessing the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Plum 360 has interfaced with our EMR, and it interfaces relatively quickly since that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we installed the Plum 360, we had someone schedule with our on-site support. We did screen...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had a couple of support items, and ICU Medical responded quickly and opened a ticket. I do...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The drug library is a lot more complex than it was with our previous pumps; it has a lot more space...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was definitely not a happy camper with the methodology for the education. A good majority of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Plum 360 isn’t that different from what we were using. It is just moving to a slightly different...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The pumps are okay. Our challenge is that the bedside nurses aren't as happy with the Plum 360 pumps...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We haven't had any new technology from ICU Medical. We got what we purchased. The nurses are using...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

In terms of COVID-19, ICU Medical helped us get pumps around our system so that we could be a hot...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ICU Medical has been responsive to us. I speak to the ICU Medical staff on a frequent basis. I know...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ICU Medical does a good job of driving tangible outcomes. They helped a lot with our implementation....

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ICU Medical's pumps hold up. I have done the drop test with a pump, and it didn't break. We aren't...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Things are going well with the vendor. Our representative is very nice. This individual can usually...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would purchase this product again. Like any large volume infusion pumps, there are some nuances...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only feedback I have received from my nurses and nursing managers has been about the product's...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, things are great with the Plum 360 pumps. Everybody loves these pumps. We are very happy...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we need to check in with ICU Medical, we can. We stay in touch with the vendor. If we need...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's implementation services were very good. We had people on-site who were available to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our EMR is not completely integrated into the current pump. We probably need to do an upgrade for that....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our staff can easily access these pumps because we have plenty of them. They are available. We can...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The start-up for the Plum 360 was basically flawless. It was the easiest start-up I have ever been...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor didn't charge us for anything extra. We had people come in to help us program our pumps,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Plum 360 is a bit different than the product we had before. I have to check the pumps out...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We were able to rework our contract with the vendor on some of the rates for this system. I didn't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical was very detailed in the upgrade process, but some of the preparation meetings were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This product supports our interoperability goals. We needed to make a change because we had an issue...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor definitely delivers new technology to meet our needs. There is some tubing that we would...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical's support is great. They get back to me on the same day that I contact them. We are...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have a vendor representative who we would rate highly. That person has been extremely available...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am highly likely to recommend this product to others. I have done my research on this solution,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing that we really like about this product is its dependability. An individual at my...

Nov 2020
||
(0)
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 or  to see details.

Nurse

Before the Plum 360 pumps, we were using the Plum A+ pumps. That was not a big transition for us....

Nov 2020
||
(0)
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Nurse

The only negative feedback I have received from our nursing staff members about this solution is...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I have no idea what our plans are for the future with the Plum 360 pumps. I know that there was talk...

Nov 2020
||
(0)
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 or  to see details.

Nurse

There have been some issues with the alarm sounding. The pump is sensitive to blockages and other...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Right now, there is a problem with the pumps talking to our EMR. I think that is more an issue with...

Nov 2020
||
(0)
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Nurse

In the beginning, one challenge with the pumps was about getting used to the way we primed them....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we transitioned to the Plum 360, there are questions and issues that we worked through, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

When we first went live, ICU Medical was helpful. When we had an issue, we could call them. The...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The Plum 360 has a good drug library. I think our satisfaction with the Plum 360 will improve over...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

If we were looking to buy pumps again, I would see what other products are out there, but we haven't...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The pumps don’t have bidirectional interoperability with the EMR, but we are going to be integrating...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The team that is part of the implementation has been extremely helpful for us so far. My experience...

Nov 2020
||
(0)
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 or  to see details.

Manager

We are very much in the early stages, but all of the pumps have seemed to be doing well over the...

Nov 2020
||
(0)
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 or  to see details.

Manager

I have no direct experience being an end user of the pumps. But in our meetings, the nurses and the...

Nov 2020
||
(0)
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Manager

Thankfully, we haven’t really needed to consistently go to the vendor executives for support. The...

Nov 2020
||
(0)
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Manager

We pretty much had a smooth implementation. We worked closely with the vendor. The training was...

Nov 2020
||
(0)
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 or  to see details.

Manager

Switching to a new pump vendor was a pretty urgent need for us because we were having a lot of...

Nov 2020
||
(0)
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CNO

We need better reporting capabilities. We have been looking at pump usage during COVID-19, and more...

Nov 2020
||
(0)
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 or  to see details.

CNO

We need a way to put a GPS tracker on the pumps to know their real-time locations. We have a report...

Nov 2020
||
(0)
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 or  to see details.

CNO

We need more education on the biomedical aspects of the pumps. We have gotten education on the...

Nov 2020
||
(0)
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 or  to see details.

CNO

We haven't had to call the support line a whole lot. We have a project manager, and that person has...

Nov 2020
||
(0)
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 or  to see details.

CNO

I would tell other customers to be careful about the standards they create for the pumps across the...

Nov 2020
||
(0)
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 or  to see details.

Nurse

ICU Medical is a fantastic company. I have worked with other vendors, and working with ICU Medical...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have been working with ICU Medical for years. We are in the midst of an upgrade. The vendor...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

On the bright side, there are some things about the pumps that are really wonderful that our last...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical's support has been great. It would be great if they could be here in person. Simply...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a lot of really wonderful things about the solution, but every time we fix one problem,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our clinical users are really struggling. We have a pump for every medic. That is a lot of pumps....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are having connectivity issues. There isn't a cloud-based server. The server is still physical,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The ICU Medical support is good because when we can't get to the person that we need on our own, the...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things are going well with the Plum 360 pumps. I hear about some pain points every now and then, but...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a positive experience working with ICU Medical through the interoperability between the pumps...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The follow-up from ICU Medical has been good since we went live with the interoperability between...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system works okay. I like that it corrects itself. The product beeps when the patient moves, and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pumps beep a lot. The beeping is a constant, continual thing, and that leads to a lot of alarm fatigue....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we initially bought the system, the vendor didn’t tell us that they had a new product and that...

Nov 2020
||
(0)
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 or  to see details.

Director

We bought the pumps in response to the pandemic. The vendor had people helping to support the pumps...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical’s executive involvement is very high. They really want our business. ICU Medical hasn’t...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were reluctant to work with ICU Medical because of some things they were doing and how they were...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical was offering the pumps at such a good price, but we didn’t want to work with them. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the problems I have with ICU Medical is that they don't communicate with us about new...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really want bolus technology to be added to the pumps. That would help us so much and add to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are hoping that ICU Medical will offer a way to move libraries and reporting data from Windows 7...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ICU Medical’s turnaround time for repairs is entirely too long. I sent ICU Medical a pump to repair,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our implementation was extremely fast. It was big for us to get that done. We previously had an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ICU Medical pumps work well. There are certain things that they don't have the flexibility to...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

All the upgrades that ICU Medical has pushed haven't worked. The upgrades are pushed through the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would give the pumps the highest rating in terms of the product functionality meeting our needs....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of being proactive, ICU Medical has to go through the resource purchasing group, so there...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We will be extremely satisfied with the pumps in 12 months as long as they meet our ROI and safety...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are working toward interoperability between the Plum 360 pumps and our EMR. The project came to a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Moving from a gravity-based, head-height-dependent pump to the Plum 360, which is a volumetric pump,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our ICU Medical implementation went very well. We had some hiccups, but those were unavoidable.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Plum 360 performs as expected, and we push it to the limit.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ICU Medical constantly sends folks for me to collaborate with. I share my projects and my tools with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

From a support perspective, we have a dedicated ICU Medical resource. I appreciate a lot of the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Overall, things with ICU Medical have gone well. They have learned from working with a health system...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The pandemic presented tons of challenges. Hospitals are shutting down and not allowing nonessential...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we saw the Plum 360 at another health system in an interoperable world, we knew where we would...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reporting for the Plum 360 pumps is outstanding compared to the reporting for our historical...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some nuances with the Plum 360 pumps. When we program ICU Medical MedNet for our drug...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When we get air bubbles in a cassette, there is a function we can use on line B to lure in a syringe...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our contracting experience with ICU Medical was very collaborative. We asked for the moon and for...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical was planning to provide training, but then COVID-19 hit. The vendor couldn't fly out,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical communicates very well. When we were planning for our implementation, they followed up...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ICU Medical avoids nickel-and-diming. If we have issues, we speak to the vendor. They are usually...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ICU Medical has been very supportive. They provided training. When we have any issues, they are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The pumps are so easy to use. I figured out how to use them by myself without reading anything....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When there are any issues, ICU Medical is very responsive. Nothing is perfect. We did have some...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ICU Medical has been proactive. They have reached out a number of times since the initial gap when...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have achieved part of our goals with the pumps, but it is still too early to tell whether we will...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We haven't been involved with the cost of the product, but the cost is probably fine. If it weren't,...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

ICU Medical really strives to make sure that we are happy and that things work for us. During...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't think that there is anything that ICU Medical could do to improve the Plum 360. It is a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am not satisfied with the support from ICU Medical. The people who answer the phone and send in...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like that the Plum 360 pumps are fully integrated. The pumps are a little complicated and have...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical has been a really good partner. They weren't necessarily a good partner in the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have to worry about head heights for primary and secondary infusions. We can really...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Parts of our organization are very frustrated with the vendor because of the increase in the price...

Jul 2020
||
(1)
 Thank you  Helpful

 or  to see details.

Director

The pump is fine, and the pump library is fine. The journey toward interoperability has been...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have discussed a request to not have the pump alarm. For interoperability to be successful, the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had to have all of the pumps updated at one point. A few months later, we purchased new pumps and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The last update changed some things in the pumps. When the pump is alarming, we can click on the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest challenge with the pumps is that we can only run one medication at a time. With COVID-19...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can't set up the pumps before the patients arrive. We can't set up the pumps until we have the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If we are giving a secondary medicine through the secondary channel, we will be alerted if the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is one specific screen on the pump that is difficult to change. If we choose channel A, the...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical was very successful in terms of helping us on our journey toward interoperability. The...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If ICU Medical were to release a syringe pump that ran on the MedNet architecture, that pump would...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ICU Medical's responsiveness really stands out. The responsiveness could be due to the working...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

An area of improvement for ICU Medical would be around the nursing workflow. When a site is going...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we were building the integration between the pumps and our EMR, there was a full record testing...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pump upgrades are interesting because ICU Medical always provides us with the information we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

ICU Medical is a good partner. They listen to us and communicate well with us. They come on-site,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With ICU Medical, the time frames slide. The time frame would be set at a certain time of the year,...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We want the support people from ICU Medical to have more expertise. When it comes to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

For what ICU Medical's pump does, it actually works fine and reliably, but it takes a long time to...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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