Plum 360 (LVP) Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Culture, Value

We are leasing the pumps, and our salesperson promised we wouldn't need to pay for repairs. However,...

Feb 2024
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Manager

Relationship, Product

We used to have local IT support from the vendor, and we don't have that anymore. Since...

Feb 2024
||
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Manager

Product

The pumps seem very reliable. The Plum 360 performs much better than another vendor's product.

Feb 2024
||
(0)
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Manager

Product

Our biggest problem is losing the pumps. We need Wi-Fi trackers on them, and then alarms to go off...

Feb 2024
||
(0)
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Manager

Loyalty, Product

We would choose ICU Medical’s pumps over other pumps in the market right now because the ICU Medical...

Feb 2024
||
(0)
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Manager

Relationship

We have very good support from ICU Medical. We had an issue to work out, and one of their executives...

Feb 2024
||
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Manager

Loyalty, Product

So far, we are happy with the Plum 360 pumps, and I don't think we are going to replace anything....

Feb 2024
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(0)
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Manager

Product

A suggestion for improvement is to make the pumps a little easier to configure and connect to the...

Feb 2024
||
(0)
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Manager

Relationship, Product

We had an issue a while ago where our certificates expired and no one from ICU Medical reached out...

Feb 2024
||
(0)
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Manager

Relationship

We have great executive relationships with ICU Medical. The training, proactivity, and timeliness of...

Feb 2024
||
(0)
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Director

Loyalty

When we update our pump fleet, we will probably choose either Baxter or ICU Medical. We would...

Jan 2024
||
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Director

Relationship, Value

Our relationship with the vendor has been pretty good, but they are very tight regarding what we can...

Jan 2024
||
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Director

Loyalty

We will be getting EMR-pump integration in the future. And regarding the drug library, we have...

Jan 2024
||
(0)
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Director

Product

The pumps have an integral timer. After the battery gets run down the third time, the window will...

Jan 2024
||
(0)
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Director

Relationship

ICU Medical has a good user group meeting, and if I am available, I will listen in. It is more...

Jan 2024
||
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Director

Operations

The vendor needs to improve their service training for the in-house staff. I would like to see them...

Jan 2024
||
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Director

Operations

ICU Medical had a local trainer here, and I know they worked very hard to come in on weekends,...

Jan 2024
||
(0)
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VP/Other Executive

Value

The Plum 360 pumps are fine, but they are expensive.

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

The Plum 360 pump is our health system’s primary large volume pump, but we have dedicated units that...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We have had a lot of reliability issues around the Plum 360 pumps. We have had a lot of alarm issues...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

The Plum 360 pumps are preferred by one team in our health system. They like some of the hazardous...

Jan 2024
||
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Manager

Loyalty, Value

We chose the ICU Medical pumps because they were less expensive than the more expensive pumps and...

Jan 2024
||
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Manager

Relationship, Product

In the past when we worked with ICU Medical, they used to provide us with a report we used, but the...

Jan 2024
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Manager

Product

We have had a few issues with the batteries in the Plum 360 pumps. Also, when having to use the...

Nov 2023
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Manager

Operations

The initial training with the Plum 360 pumps was great, but we haven’t had any ongoing training, and...

Nov 2023
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Manager

Product

ICU Medical does things really well as far as ease of use for the nurses goes. The nurses don't even...

Nov 2023
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Manager

Relationship

The vendor’s customer success team is always responsive when we ask questions. I can send the vendor...

Nov 2023
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(0)
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Manager

Loyalty, Product

We have found that the Plum 360 will not work in the same connector as our other pumps. The Plum 360...

Nov 2023
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Manager

Relationship, Operations

We have been working with ICU Medical for probably a couple of years now. When we first started...

Nov 2023
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Manager

Operations

The actual implementation of the Plum 360 went well. I don't think we had any problems using the...

Nov 2023
||
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Manager

Relationship, Product

ICU Medical is a good company. They always try to stand by their product. Their resources and the...

Nov 2023
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Manager

Relationship, Product

We have been working on interoperability with the Plum 360 and our EHR for a while, but we have had...

Nov 2023
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(0)
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Manager

Relationship, Operations

ICU Medical actually came out to our sites to help us with a software upgrade we required for going...

Nov 2023
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(0)
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CNO

Culture, Product

The vendor is doing what they said they were going to do, but the system is clunky. We have to use...

Nov 2023
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Manager

Relationship, Product

The Plum 360 is still fairly new, so the pumps haven't gotten a lot of abuse yet from the nurses....

Nov 2023
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Manager

Product

With the Plum 360 in terms of seeing the number of repairs coming down, there are not all that many...

Nov 2023
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Manager

Product

In the beginning with the Plum 360, we didn't realize that the pumps needed to be plugged in...

Nov 2023
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VP/Other Executive

Product

The Plum 360 has been okay. As far as pumps go, ICU Medical is in a better place than some of their...

Oct 2023
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(0)
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VP/Other Executive

Operations

ICU Medical’s training is fine. Our facility that recently got training from the vendor was very happy....

Oct 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

I work with ICU Medical. I talk with them frequently. I know what the outcomes are. ICU Medical is...

Oct 2023
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(0)
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VP/Other Executive

Product

I would recommend the pumps. I think the Plum 360 is good. The problem is that all the other vendors...

Oct 2023
||
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Manager

Relationship

It is hard to rate proactivity because we haven’t had the Plum 360 pumps for very long. I'm not...

Oct 2023
||
(0)
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Manager

Culture, Relationship

Our experience with ICU Medical has not always been positive on both the sales side and the service...

Oct 2023
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(0)
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Manager

Relationship

The techs that handle the Plum 360 pumps and come to us for any clinical or technical issues are the...

Oct 2023
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(0)
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Nurse

Value

There were costs associated with the Plum 360 that we weren’t aware were going to be costs. We asked...

Oct 2023
||
(0)
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Nurse

Product

We like the ease of programming the Plum 360. The message bar gives directives that make the process...

Oct 2023
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(0)
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Manager

Loyalty, Product

We haven't upgraded the system since we got the pumps, and the problem is that we are missing out on...

Oct 2023
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(0)
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Manager

Relationship, Product

We know new things are out there, but we haven't gotten them. That is terrible because we don't...

Oct 2023
||
(0)
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Manager

Relationship

The people that I have worked with at ICU Medical are super nice, but I'm having problems with...

Oct 2023
||
(0)
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Manager

Culture, Loyalty

What we currently have is working exactly as ICU Medical said it would. I'm anxious to get the new...

Oct 2023
||
(0)
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Manager

Loyalty, Product

ICU Medical says that the pumps are set up to integrate, but that our computer system is not there...

Oct 2023
||
(0)
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Manager

Relationship, Product

I'm not sure what is happening, but when new versions or updates are available, we are not notified....

Oct 2023
||
(0)
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Manager

Product

We started inquiring about whether we could give a bolus dose from ICU Medical's pumps. That was one...

Oct 2023
||
(0)
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Manager

Operations

I'm having a really hard time keeping the project on track. I have to keep asking when ICU Medical...

Oct 2023
||
(0)
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Manager

Product

From the standpoint of maintaining the drug library and everything, the Plum 360 pumps are pretty...

Oct 2023
||
(0)
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Manager

Loyalty

I would suggest to anyone thinking of going with ICU Medical to get the new features implemented,...

Oct 2023
||
(0)
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Manager

Operations

We haven't really had any training since we had the original implementation with ICU Medical. They...

Oct 2023
||
(0)
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Manager

Product

The one thing we are a little surprised by is that the Plum 360 pumps can't handle as much as our...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Now that ICU Medical and Smiths Medical have merged, we are hoping that they will streamline things...

Oct 2023
||
(0)
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Manager

Product

The Plum 360 application server, ICU Medical MedNet, tracks things using the wireless LAN access...

Oct 2023
||
(0)
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Manager

Product, Value

Purchasing the Plum 360 pumps was a choice driven by our nursing leadership, and they are pretty...

Oct 2023
||
(0)
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Manager

Relationship, Product

ICU Medical notified us when they were aware of some of our certificates that were going to expire....

Oct 2023
||
(0)
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Manager

Product

Everybody is frustrated with the Plum 360 pumps and has been ever since the beginning. We wish we...

Oct 2023
||
(0)
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Manager

Product

Things don’t improve with prolonged use of the pumps. Some things in life just take a while to get...

Oct 2023
||
(0)
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Manager

Product, Value

I would absolutely not buy the pumps again. I have been clear on that with my administration. Before...

Oct 2023
||
(0)
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Manager

Product

The pumps are too big, heavy, and cumbersome to use. There are much more user-friendly pumps out...

Oct 2023
||
(0)
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Manager

Culture, Product

When we were trying to sell the Plum 360 pump to the nursing staff, the vendor told us it had an A...

Oct 2023
||
(0)
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Manager

Product

The Plum 360 integrates with our EMR, so that is nice. That is not something we had with our...

Oct 2023
||
(0)
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Manager

Product

We would tell friends or peers that if they absolutely have to have something, then ICU Medical's...

Oct 2023
||
(0)
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Director

Loyalty

I highly recommend ICU Medical and am happy to provide a reference to help others make really...

Sep 2023
||
(0)
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Director

Relationship, Product

I usually get a phone call from ICU Medical before something happens. We like getting the...

Sep 2023
||
(0)
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Director

Operations, Product

Plum 360 has been very reliable, but a lot of clinicians blame the product because they may be using...

Sep 2023
||
(0)
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Director

Product, Value

There are some nuances that could be improved upon, but the Plum 360 pump really does meet our...

Sep 2023
||
(0)
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Director

Operations

The implementation for the Plum 360 pump was great, and we have basically already built all the...

Sep 2023
||
(0)
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Director

Product

Everything ICU Medical said we would experience with the Plum 360 pump and interoperability was spot...

Sep 2023
||
(0)
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Director

Relationship, Product

ICU Medical has a really cool structure called a user group, which is a collective group of...

Sep 2023
||
(0)
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Director

Culture, Relationship

The optimization support from ICU Medical is a trifecta that involves working with our EMR vendor...

Sep 2023
||
(0)
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Director

Relationship

I got a personal phone call from an executive at ICU Medical regarding a new product release. ICU...

Sep 2023
||
(0)
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Manager

Relationship

The vendor gives us quarterly reports, but sometimes when we ask questions, we get fielded to other...

Sep 2023
||
(0)
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Manager

Operations, Product

One of our upgrades from ICU Medical involved a lot of back-and-forth. We had everything set for the...

Sep 2023
||
(0)
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Manager

Product

The Plum 360 pumps don't really have any higher or newer technology.

Sep 2023
||
(0)
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Manager

Operations, Product

The Plum 360 updates are pretty straightforward now that we have been doing them for a while....

Sep 2023
||
(0)
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Manager

Product

ICU Medical doesn't necessarily have a vision. They sell a product, but I struggle with some of the...

Sep 2023
||
(0)
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Manager

Product

The Plum 360 pump's strength is the lack of a gravity component, so the pump can be at any height....

Sep 2023
||
(0)
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Manager

Product

The Plum 360 pump's weakness is the display. People compare it to an old Game Boy. Nurses hate the...

Sep 2023
||
(0)
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Manager

Relationship

We have asked the vendor for a lot of things and have always been told that things are going to the...

Sep 2023
||
(0)
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Manager

Relationship, Value

All we get are canned reports from ICU Medical. We don't get the level of service that we had with...

Sep 2023
||
(0)
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Analyst/Coordinator

Relationship

ICU Medical has responsive people, but their ticketing system is not responsive. If I put a ticket...

Aug 2023
||
(0)
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Manager

Product

What the Plum 360 does well is it infuses accurately and is easy to use. It has an easy-to-read...

Aug 2023
||
(0)
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Manager

Product

There are some design things that could be improved in the product. The decimal and zero keys are...

Aug 2023
||
(0)
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Manager

Product

Our automatic programming rate isn't that high. It is hard to say exactly what all the factors are....

Aug 2023
||
(0)
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Manager

Relationship

The vendor’s communication is good. We have specific people we can communicate with. The vendor...

Aug 2023
||
(0)
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Manager

Product

There are some things about the pumps that the nurses aren't completely happy with, but I don't know...

Aug 2023
||
(0)
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Manager

Relationship, Operations

We had really good responsiveness from the vendor during the implementation, but after we...

Aug 2023
||
(0)
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Director

Relationship, Operations

ICU Medical came in when we got the new pumps. The vendor brought a clinical person on-site for the...

Jul 2023
||
(0)
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VP/Other Executive

Relationship

We have had some technical issues with connectivity, and the vendor has been very responsive and...

Jul 2023
||
(0)
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Director

Product

I have seen improvements with the pumps in our medical-surgery area where they are utilized mainly...

Jul 2023
||
(0)
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Director

Product

We have had some ups and downs in terms of getting nurses to use the functionality of the Plum 360...

Jul 2023
||
(0)
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Director

Relationship, Product

One thing that ICU Medical could do to improve is to not have a middleman and work directly with our...

Jul 2023
||
(0)
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Manager

Product

The advice I would give other customers using the Plum 360 is to keep it simple. The more complex we...

Jul 2023
||
(0)
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Manager

Product, Value

The Plum 360 helped us with multiple drug delivery and with the saline shortage. It conserves saline...

Jul 2023
||
(0)
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Manager

Product

The biggest thing the Plum pump brings to the market, and has for years, is its dual infusion...

Jul 2023
||
(0)
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Nurse

Operations

The downfall of the Plum 360 is the learning curve. However, when the vendor trained us, they...

Jul 2023
||
(0)
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Nurse

Product

The Plum 360 is more complex than the pumps we used previously, but that is because the Plum 360 has...

Jul 2023
||
(0)
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Nurse

Operations

We were able to watch an educational video on the Plum 360 that went through everything. We were...

Jul 2023
||
(0)
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Manager

Product, Value

I have heard positive feedback about the Plum 360 pumps, but when we first went live at some sites,...

Jul 2023
||
(0)
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Manager

Relationship

Whenever I have emailed ICU Medical, they have been pretty receptive. Not all our sites are live yet...

Jul 2023
||
(0)
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Director

Loyalty, Product

Things are going well with the Plum 360. Most of the nurses seem to like it. We are implementing...

Jun 2023
||
(0)
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Director

Operations

When we first went live, there was tons of training, and ICU Medical had sample pumps. Since then,...

Jun 2023
||
(0)
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Director

Relationship

We haven't really needed to interact with the support team, and I suppose that is a good thing, but...

Jun 2023
||
(0)
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Nurse

Product

The biggest draw with ICU Medical’s Plum 360 pump is that the product offers a lot of programming...

Jun 2023
||
(0)
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Nurse

Loyalty

I don't know that there is any new technology we need right now from ICU Medical, but moving...

Jun 2023
||
(0)
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CNO

Relationship, Product

There are very few failures of the Plum 360 pumps; they are very dependable. If we do have an issue,...

Jun 2023
||
(0)
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Nurse

Loyalty

I surely hope this product is not part of our long-term plans. Our job is already hard, and the...

Jun 2023
||
(0)
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Nurse

Product

The pharmacy people may love the pumps because they can update the library, push out all the...

Jun 2023
||
(0)
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Nurse

Culture

The presentation of the pumps was a little misleading. The expectations that were set were done by...

Jun 2023
||
(0)
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Nurse

Relationship, Product

We had lists of problems with the product for the longest time, and the list fell on deaf ears. We...

Jun 2023
||
(0)
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Nurse

Product

The Plum 360 pumps are not IV pumps, at least not for procedural areas or emergencies. I can go on...

Jun 2023
||
(0)
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Nurse

Product

The pumps are very prehistoric and lackluster. They are old and slow. It feels like we went back 10...

Jun 2023
||
(0)
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Nurse

Product, Value

The pumps are difficult to work on, and the batteries constantly need to be replaced. If the pumps...

Jun 2023
||
(0)
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Nurse

Operations

The training may have been presented better than the pumps were. It doesn't matter how well a vendor...

Jun 2023
||
(0)
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Nurse

Relationship, Product

I haven't spoken with the vendor in a long time. If they were really concerned about our concerns,...

Jun 2023
||
(0)
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Nurse

Product, Value

The pumps cause a whole lot of headaches for the staff. In an emergency situation, the pumps don't...

Jun 2023
||
(0)
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Director

Relationship, Operations

We have a very good support system from both our EMR vendor and ICU Medical. The vendor is very...

Jun 2023
||
(0)
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Analyst/Coordinator

Product

Overall, the nurses don't like the product as well as the product we had previously. Some of the...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

ICU Medical’s support is responsive, but it lacks quality. The vendor is keeping us engaged, and...

May 2023
||
(0)
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Analyst/Coordinator

Relationship

ICU Medical is certainly responsive in terms of customer service. They respond quickly to requests...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

From a technical perspective, things with the Plum 360 have been a little bumpy. I have been working...

May 2023
||
(0)
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Analyst/Coordinator

Product

There are some pumps we have to clear bubbles from, and there are issues with the quality of the infusions....

May 2023
||
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Analyst/Coordinator

Culture

ICU Medical doesn’t always keep timelines, and they were not up front in the sales process about the...

May 2023
||
(0)
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Analyst/Coordinator

Product

The product doesn’t work as promoted in terms of error tracking and resolution. Once we dug into...

May 2023
||
(0)
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Manager

Relationship, Product

I like the partnership ICU Medical has with Epic. That also eased some of the burden of change...

May 2023
||
(0)
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Manager

Relationship, Operations

When we transitioned to ICU Medical, they did a great job of bringing their clinical resources to...

May 2023
||
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Manager

Relationship

We have talked to the team that is assigned to us from ICU Medical, and they are aware that they are...

May 2023
||
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Manager

Loyalty, Operations, Product

If we were to do things all over again with ICU Medical, I would really wish we had better guidance...

May 2023
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Manager

Culture, Relationship, Value

I haven't known the vendor to break any promises, and they have worked with us on pricing and things...

May 2023
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Manager

Relationship

We have had to reengage the contractors on the vendor side to ensure we had a dedicated resource....

May 2023
||
(0)
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CIO

Product

The large-volume pumps are manually programmed at the bedsides. There have been no issues with the...

May 2023
||
(0)
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CIO

Product

ICU Medical’s pumps are cloud based. The hardest part is making sure the pumps get updated, but that...

May 2023
||
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Director

Product

There are issues with the Plum 360's pumps, but overall, the pumps are very successful.

May 2023
||
(0)
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CNIO

Product

We have a few suggestions for ICU Medical. The Plum 360 pump has to be plugged in and turned on...

Apr 2023
||
(0)
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CNIO

Product

The user experience with the Plum 360 pumps is very easy. It is easy to train new staff to use the...

Apr 2023
||
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Director

Relationship, Relationship

In the beginning, the vendor gave us lots of support executives and engineers, but they couldn't fix...

Apr 2023
||
(0)
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Director

Product, Product

With the way our Plum 360 pumps are programmed right now, they do not automatically go to the drug...

Apr 2023
||
(0)
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Director

Relationship, Relationship

ICU Medical has been very proactive with us over the years. They have informed us about their...

Apr 2023
||
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Director

Value, Value

We have gotten 100% of our money back from the Plum 360 pumps. We haven't had any problems with them....

Apr 2023
||
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Director

Loyalty, Loyalty, Product, Product

The Plum 360 pumps are obsolete now. They are too old. The vendor doesn’t sell them anymore. We are...

Apr 2023
||
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Director

Relationship, Relationship

During our last visit with our ICU Medical representative, they used evidence-based practice and...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty

I don’t know whether we will be integrating with our EMR because the vendor unfairly surprised us on...

Apr 2023
||
(0)
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Manager

Operations, Operations

When we went live, we had the support of a nurse, a pharmacist, and the technical people. But the...

Apr 2023
||
(0)
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Manager

Product, Product

The Plum 360 pumps do what they are supposed to. I can't think of any significant deficits, but I...

Apr 2023
||
(0)
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Manager

Product, Product

We have had the Plum 360 pumps for several years, and I am starting to see a pile of misfit pumps. I...

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

We don’t go to ICU Medical for support very often because when I turned to ICU Medical early on, I...

Apr 2023
||
(0)
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Manager

Product, Product

The Plum 360 pumps seem to be very good units. When we first got them, things did not work at all....

Apr 2023
||
(0)
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Nurse

Product, Product

I would not buy the Plum 360 again. There are better functionalities out there. For instance, with...

Apr 2023
||
(0)
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Nurse

Value, Value

Each piece of the Plum 360 is a charge. Each training had a charge. Each step had a charge. ICU...

Apr 2023
||
(0)
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Manager

Loyalty

We bought the Plum 360 wanting to use the module where the pumps talk to our EMR and do all the...

Apr 2023
||
(0)
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Manager

Relationship

The Plum 360’s technology meets my basic needs, but a really good, forward-thinking company would...

Apr 2023
||
(0)
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Manager

Loyalty, Product, Value

We have looked at other pumps, and when we did, they didn't have some of the functionality that the...

Apr 2023
||
(0)
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Manager

Relationship, Product

We would like ICU Medical to continue what they are doing because the product is not broken and the...

Apr 2023
||
(0)
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Manager

Relationship, Operations

If I email the representatives from ICU Medical, they will get back to me for anything regarding...

Apr 2023
||
(0)
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Director

Loyalty, Value

In the future, we are going to start adding some other devices to the EMR, like smart pumps. The...

Apr 2023
||
(0)
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Director

Product

From a biomed perspective, the pump works fairly well. It is pretty durable. Once people get used to...

Apr 2023
||
(0)
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Director

Product

Depending on who we talk to and at which site, going from our previous pump to the Plum 360 was...

Apr 2023
||
(0)
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Director

Relationship

After we buy something and before the warranty expires, I always like to meet with the vendor again...

Apr 2023
||
(0)
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Director

Culture, Relationship

While the salesperson might say that ICU Medical is proactive, they aren't. We usually have to call...

Apr 2023
||
(0)
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Director

Product

As the pumps that we have age, we may run into some other issues.

Apr 2023
||
(0)
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Director

Operations

The vendor did a very good job with training. They came in on the weekends and off shifts and made...

Apr 2023
||
(0)
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Director

Culture

The vendor had no secrets about the product. The vendor was given a chance to present the demo to...

Apr 2023
||
(0)
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Director

Relationship

The vendor bought into the Sapphire thing and had a lot of issues they had to clear up. But for the...

Apr 2023
||
(0)
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Director

Product, Value

There is a battery issue with the product. Sometimes the unit won't charge. Also, sometimes the...

Apr 2023
||
(0)
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Director

Product

We always want the pumps plugged in and turned on, and then they can shut down by themselves. As...

Apr 2023
||
(0)
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Director

Product

It would be nice if the vendor had more defined reports that we could run. Primarily, people want to...

Apr 2023
||
(0)
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Manager

Relationship

The vendor keeps their promises. The turnaround times for repairing the pumps are pretty good.

Apr 2023
||
(0)
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Manager

Relationship, Operations

The Plum 360 supports only two lines, and that means we have to use a huge number of IV poles. We...

Apr 2023
||
(0)
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Manager

Product

The pumps are easy to work on, assemble, and disassemble. Everything fits really well. The product...

Apr 2023
||
(0)
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Director

Culture, Operations

The vendor really came on strong in their sales meetings and brought forward ways to help us with...

Apr 2023
||
(0)
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Director

Product

The ICU Medical motherboards glitch out. The motherboards tend to lose their ability to be upgraded...

Apr 2023
||
(0)
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Manager

Product

We would recommend the Plum 360 because it has a lot of options that other pumps do not offer. We...

Mar 2023
||
(0)
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Director

Product

If the Plum 360 pumps were smaller or lighter, that would be better.

Mar 2023
||
(0)
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Director

Relationship

The phone support from ICU Medical has been outstanding.

Mar 2023
||
(0)
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 or  to see details.

Physician

Product

The internal parts of the pumps are extremely delicate, flimsy, and prone to breaking; if we don't...

Mar 2023
||
(0)
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 or  to see details.

Physician

Relationship, Operations

The individuals from ICU Medical that I interacted with in person were very kind and wonderful....

Mar 2023
||
(0)
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 or  to see details.

Physician

Product

The pumps have a place in settings like nursing homes. In nursing homes, if clinicians just use the...

Mar 2023
||
(0)
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Physician

Product

The size of the pumps is a major issue; the pumps are extremely large. I am not really sure why they...

Mar 2023
||
(0)
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 or  to see details.

Physician

Product

The pumps are prone to battery errors because there is a software issue; if the battery on a pump is...

Mar 2023
||
(0)
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 or  to see details.

Physician

Relationship

I do not think that ICU Medical delivers the functionality we expect. When the vendor first brought...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Operations

It took too long for ICU Medical to arrive on-site. The vendor only recently came on-site to start...

Mar 2023
||
(0)
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 or  to see details.

Physician

Product

The pumps very commonly fail due to the battery or the infusion pump sensor failing. I have met with...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

We are very likely to recommend the pumps. We talk to other facilities all the time about our...

Mar 2023
||
(0)
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 or  to see details.

Nurse

Operations

ICU Medical did a great job with training when we got the pumps. They were here teaching the class...

Mar 2023
||
(0)
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 or  to see details.

Nurse

Product

I would love to see ICU Medical continue working with our EMR vendor to operationalize some of the...

Mar 2023
||
(0)
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 or  to see details.

Nurse

Loyalty

I think our overall satisfaction will be the same in 12 months because the few things that we would...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

We have a lot of problems with broken pumps, and ICU Medical has been excellent in trying to help us...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In terms of technology, the Plum 360 pumps are pretty good. They can integrate with anything. When...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

ICU Medical is very supportive and responsive. When we need to work through something or partner...

Mar 2023
||
(0)
 Thank you  Helpful

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Nurse

Loyalty, Product

We are satisfied with the Plum 360. We don’t get a ton of calls concerning pump issues. Sometimes we...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

The only real issue we have had was around the batteries. We were originally replacing them every...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

What contributed to our interoperability project's success was the team we had that met frequently...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I believe that there is a design flaw with the product because when the IV bag is run dry and air...

Mar 2023
||
(0)
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 or  to see details.

Manager

Culture, Relationship

I wasn't that impressed with the vendor’s initial support when we were reporting an issue. I reached...

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship

I wouldn't say the vendor responds to issues within a reasonable time frame. We reported an issue a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

From the feedback we have gotten and my experience of using the Plum 360, I do not see why people...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The thing we like the most about the Plum 360 is the drug library and the way that calculations are...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Overall, the Plum 360 has gone over exceptionally well, and it was very easy to implement. The...

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

The vendor has not contacted us to let us know about any new technology. We would like the vendor to...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor could improve their training by checking in every once in a while to see whether we need...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

During the COVID-19 pandemic, we needed other items for ICU patients. For example, we needed PCA...

Mar 2023
||
(0)
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 or  to see details.

Manager

Product

We would like ICU Medical to think about ways we can better use the pumps when we are working with...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

We like the Plum 360 pumps. They are good pumps, we have very few issues with anything breaking, so...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

We have never had any issues whenever we have needed something to be serviced in the Plum 360 pumps....

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

I felt like ICU Medical was very proactive in their rollout of the Plum 360 pumps. The vendor was...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

This solution and the integration portion of the solution are very new. The Plum 360 has a lot of...

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship

The people that I work with are very responsive about getting work done and are really helpful....

Mar 2023
||
(0)
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 or  to see details.

Manager

Product

The product seems to work very well. Our limitations come from our own resources.

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship

When we have a problem, the vendor offers to solve that problem with a new pump, and they offer to...

Mar 2023
||
(0)
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VP/Other Executive

Relationship, Product

The parts of the system that I have dealt with have been fine. The support team has been really...

Mar 2023
||
(0)
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Director

Relationship, Product

ICU Medical has been very responsive from day one, and there haven't been any issues. ICU Medical is...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we went live with the Plum 360, ICU Medical was here around the clock and provided a lot of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

ICU Medical has been very attentive while working with us on interoperability with our EMR. ICU...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

ICU Medical has been very good at being proactive with analyses, driving our libraries, and looking...

Mar 2023
||
(0)
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Director

Product

Using the cassettes, programming the Plum 360, and doing everything are easy processes. The Plum 360...

Mar 2023
||
(0)
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Director

Loyalty, Product

The Plum 360 is very easy to use. It meets all our needs. There are some really important features...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

ICU Medical's support, reporting, and analysis have been very good.

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Operations

We had strong support from ICU Medical for the implementation, and we had a great experience.

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

ICU Medical enjoys capturing as many charges as possible, but I would say that is pretty typical...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The Plum 360 has great capabilities in the library, but the interface has been questionable only...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I am skeptical of the technology that ICU Medical can provide due to some negative history we had...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

In general, I am seeing that new upgrades from ICU Medical have not been generally favorable. They...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

It is not extremely clear how we would reach out to the facility at ICU Medical. I do have a pretty...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

The Plum 360 is a good pump. We use it a lot. It is versatile enough for us to take almost anywhere....

Mar 2023
||
(0)
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 or  to see details.

Director

Product

Our staff prefers being able to plug in different modules to the pumps. Our staff has to restart the...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

It is frustrating for our staff when there are issues with the pump and when our staff has to change...

Mar 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

The pumps are good, but the vendor doesn’t always communicate their road map or critical things. For...

Mar 2023
||
(0)
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 or  to see details.

Director

Product

There are many limitations to the Plum 360, especially if we are using the syringe ability. For...

Mar 2023
||
(0)
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Director

Product

The Plum 360 needs its own connections, and a lot of times, there are basically occlusions if we...

Mar 2023
||
(0)
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