Plum 360 (LVP) Commentary
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Jackson Tate
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User Commentary

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Nurse

Product

The integration of the Plum 360 with our EMR has gone well in the last year. Our users like that....

Jul 2024
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Nurse

Relationship, Product

We had a small hiccup with our wireless service here in our hospital detecting and communicating...

Jul 2024
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Nurse

Operations, Product

We had some pushback from our nurses and providers on the workflows in the beginning. The pumps are...

Jul 2024
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Nurse

Product

If someone is looking for quality care, the Plum 360 is going to be their pump. It is a really good...

Jul 2024
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Director

Relationship

Our representative is my point of contact. The pumps are doing well. We were late to the game of...

Jun 2024
||
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Director

Relationship

A struggle I'm having is with the pump library and the process of getting updates pushed out to the...

Jun 2024
||
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Analyst/Coordinator

Product

We have heard a lot of complaints about the Plum 360 pumps from the nurses, but they used a...

May 2024
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Analyst/Coordinator

Culture, Relationship, Value

ICU Medical’s service is good. The vendor is a bit smaller than some of the other vendors, so they...

May 2024
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Analyst/Coordinator

Operations, Product

Things didn’t work out as smoothly as we would have liked for the rollout in terms of functionality....

May 2024
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Analyst/Coordinator

Product

There is a max rate of 999 milliliters per hour in the Plum 360 LVP. However, clinically, there are...

May 2024
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Manager

Relationship, Product

The integration for the Plum 360 functions well. ICU Medical was involved in the integration...

May 2024
||
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Director

Product

With the Plum 360, we are able to run our own reports and see how the drugs have been utilized by...

May 2024
||
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Director

Loyalty

The Plum 360 pump is unfortunately not part of our long-term plans. I love that pump. The Plum 360...

May 2024
||
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Director

Operations

When we implemented the Plum 360 pump, we didn't really use any services from ICU Medical because it...

May 2024
||
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Director

Product

The Plum 360 doesn't meet our needs with total integration, but in terms of automatically loading...

May 2024
||
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Director

Relationship

We don't use ICU Medical’s support team, but they have always been proactive in checking in on us.

May 2024
||
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Director

Culture

The first billing component that I was aware of with ICU Medical was the initial purchase of the...

May 2024
||
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Director

Operations

ICU Medical did phenomenal working with our team. The implementation was probably one of the easiest...

May 2024
||
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Director

Operations

We don't receive any training from the vendor. We received training at the implementation, but from...

May 2024
||
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Director

Product

We have the integration with our EMR in terms of things flowing back and forth. However, even if...

May 2024
||
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Director

Product

I would purely recommend ICU Medical’s pumps. In terms of hospital measures, IV drug compliance,...

May 2024
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(0)
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Manager

Operations, Product

I like the ease of use of the Plum 360. We are integrating Epic so that our systems can talk to each...

Apr 2024
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Manager

Product

Our Plum 360 pumps seem to be very stable as long as we can get nurses to plug them into the wall...

Apr 2024
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Manager

Product

I like the pumps. They are working as advertised. The way they work is very old school because ICU...

Apr 2024
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Manager

Product

I wish we could add a pump module to the brain mechanism of the Plum 360. I really like that ability...

Apr 2024
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Manager

Product

I think that we bought the Plum 360 pumps with the intention of being able to do automatic EMR...

Mar 2024
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Manager

Culture, Product

I am a little on the fence about whether I would buy the Plum 360 pumps again. I probably would not....

Mar 2024
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Manager

Relationship

With ICU Medical, it is hard to find who to reach out to. We can’t even figure out who we are...

Mar 2024
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Manager

Loyalty

With the Plum 360 pumps, I have had some weird stuff recently, so my overall satisfaction will...

Mar 2024
||
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Manager

Product

The good thing about the Plum 360 pumps is most of the nurses do really well with them. The Plum 360...

Mar 2024
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Manager

Loyalty

For the Plum 360 pump, I am pretty torn on whether I would buy it again. In terms of contracting,...

Mar 2024
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Manager

Operations, Product

For the Plum 360 pump, we haven't had any training that I know of. I haven't had contact with...

Mar 2024
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Director

Loyalty, Product

The Plum 360 has an open recall, so I will have to see the functionality once the recall is...

Mar 2024
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Manager

Operations

When the vendor came to do training, I was highly satisfied. Fortunately, we haven't needed the...

Mar 2024
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Manager

Product

Our facility has continued to use the Plum 360 pumps, and we haven't had any issues. We rarely get...

Mar 2024
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Manager

Product

On the back of the pump where ICU Medical has the controller for the audio level for the beep, there...

Mar 2024
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Manager

Product

The feedback from the nursing staff and the facility overall hasn't indicated that they would move...

Mar 2024
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Director

Loyalty, Product

The Plum 360 pump is pretty easy to use for the end user. We upgraded some of our pumps because the...

Mar 2024
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Director

Product

The pumps upgrade when they are turned on, and I wish that we had a better way of dealing with the...

Mar 2024
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(0)
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Director

Value

ICU Medical charges for upgrades and things like that. They are probably a bit more keen to charge...

Mar 2024
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Director

Relationship, Operations

ICU Medical has done a pretty good job. It has been a while since we have done an upgrade, but at...

Mar 2024
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Director

Loyalty, Product

I don't know whether I would buy the pump again just because it is currently not well integrated,...

Mar 2024
||
(0)
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Director

Culture, Value

We are leasing the pumps, and our salesperson promised we wouldn't need to pay for repairs. However,...

Feb 2024
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Manager

Relationship, Product

We used to have local IT support from the vendor, and we don't have that anymore. Since...

Feb 2024
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Manager

Product

The pumps seem very reliable. The Plum 360 performs much better than another vendor's product.

Feb 2024
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(0)
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Manager

Product

Our biggest problem is losing the pumps. We need Wi-Fi trackers on them, and then alarms to go off...

Feb 2024
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(0)
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Manager

Loyalty, Product

We would choose ICU Medical’s pumps over other pumps in the market right now because the ICU Medical...

Feb 2024
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(0)
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Manager

Relationship

We have very good support from ICU Medical. We had an issue to work out, and one of their executives...

Feb 2024
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(0)
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Manager

Loyalty, Product

So far, we are happy with the Plum 360 pumps, and I don't think we are going to replace anything....

Feb 2024
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(0)
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Manager

Product

A suggestion for improvement is to make the pumps a little easier to configure and connect to the...

Feb 2024
||
(0)
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Manager

Relationship, Product

We had an issue a while ago where our certificates expired and no one from ICU Medical reached out...

Feb 2024
||
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Manager

Relationship

We have great executive relationships with ICU Medical. The training, proactivity, and timeliness of...

Feb 2024
||
(0)
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Director

Loyalty

When we update our pump fleet, we will probably choose either Baxter or ICU Medical. We would...

Jan 2024
||
(0)
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Director

Relationship, Value

Our relationship with the vendor has been pretty good, but they are very tight regarding what we can...

Jan 2024
||
(0)
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Director

Loyalty

We will be getting EMR-pump integration in the future. And regarding the drug library, we have...

Jan 2024
||
(0)
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Director

Product

The pumps have an integral timer. After the battery gets run down the third time, the window will...

Jan 2024
||
(0)
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Director

Relationship

ICU Medical has a good user group meeting, and if I am available, I will listen in. It is more...

Jan 2024
||
(0)
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Director

Operations

The vendor needs to improve their service training for the in-house staff. I would like to see them...

Jan 2024
||
(0)
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Director

Operations

ICU Medical had a local trainer here, and I know they worked very hard to come in on weekends,...

Jan 2024
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(0)
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VP/Other Executive

Value

The Plum 360 pumps are fine, but they are expensive.

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

The Plum 360 pump is our health system’s primary large volume pump, but we have dedicated units that...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

We have had a lot of reliability issues around the Plum 360 pumps. We have had a lot of alarm issues...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

The Plum 360 pumps are preferred by one team in our health system. They like some of the hazardous...

Jan 2024
||
(0)
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Manager

Loyalty, Value

We chose the ICU Medical pumps because they were less expensive than the more expensive pumps and...

Jan 2024
||
(0)
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Manager

Relationship, Product

In the past when we worked with ICU Medical, they used to provide us with a report we used, but the...

Jan 2024
||
(0)
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Manager

Product

We have had a few issues with the batteries in the Plum 360 pumps. Also, when having to use the...

Nov 2023
||
(0)
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Manager

Operations

The initial training with the Plum 360 pumps was great, but we haven’t had any ongoing training, and...

Nov 2023
||
(0)
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Manager

Product

ICU Medical does things really well as far as ease of use for the nurses goes. The nurses don't even...

Nov 2023
||
(0)
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Manager

Relationship

The vendor’s customer success team is always responsive when we ask questions. I can send the vendor...

Nov 2023
||
(0)
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Manager

Loyalty, Product

We have found that the Plum 360 will not work in the same connector as our other pumps. The Plum 360...

Nov 2023
||
(0)
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Manager

Relationship, Operations

We have been working with ICU Medical for probably a couple of years now. When we first started...

Nov 2023
||
(0)
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Manager

Operations

The actual implementation of the Plum 360 went well. I don't think we had any problems using the...

Nov 2023
||
(0)
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Manager

Relationship, Product

ICU Medical is a good company. They always try to stand by their product. Their resources and the...

Nov 2023
||
(0)
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Manager

Relationship, Product

We have been working on interoperability with the Plum 360 and our EHR for a while, but we have had...

Nov 2023
||
(0)
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Manager

Relationship, Operations

ICU Medical actually came out to our sites to help us with a software upgrade we required for going...

Nov 2023
||
(0)
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CNO

Culture, Product

The vendor is doing what they said they were going to do, but the system is clunky. We have to use...

Nov 2023
||
(0)
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Manager

Relationship, Product

The Plum 360 is still fairly new, so the pumps haven't gotten a lot of abuse yet from the nurses....

Nov 2023
||
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Manager

Product

With the Plum 360 in terms of seeing the number of repairs coming down, there are not all that many...

Nov 2023
||
(0)
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Manager

Product

In the beginning with the Plum 360, we didn't realize that the pumps needed to be plugged in...

Nov 2023
||
(0)
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VP/Other Executive

Product

The Plum 360 has been okay. As far as pumps go, ICU Medical is in a better place than some of their...

Oct 2023
||
(0)
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VP/Other Executive

Operations

ICU Medical’s training is fine. Our facility that recently got training from the vendor was very happy....

Oct 2023
||
(0)
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VP/Other Executive

Loyalty, Relationship

I work with ICU Medical. I talk with them frequently. I know what the outcomes are. ICU Medical is...

Oct 2023
||
(0)
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VP/Other Executive

Product

I would recommend the pumps. I think the Plum 360 is good. The problem is that all the other vendors...

Oct 2023
||
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Manager

Relationship

It is hard to rate proactivity because we haven’t had the Plum 360 pumps for very long. I'm not...

Oct 2023
||
(0)
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Manager

Culture, Relationship

Our experience with ICU Medical has not always been positive on both the sales side and the service...

Oct 2023
||
(0)
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Manager

Relationship

The techs that handle the Plum 360 pumps and come to us for any clinical or technical issues are the...

Oct 2023
||
(0)
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Nurse

Value

There were costs associated with the Plum 360 that we weren’t aware were going to be costs. We asked...

Oct 2023
||
(0)
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Nurse

Product

We like the ease of programming the Plum 360. The message bar gives directives that make the process...

Oct 2023
||
(0)
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Manager

Loyalty, Product

We haven't upgraded the system since we got the pumps, and the problem is that we are missing out on...

Oct 2023
||
(0)
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Manager

Relationship, Product

We know new things are out there, but we haven't gotten them. That is terrible because we don't...

Oct 2023
||
(0)
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Manager

Relationship

The people that I have worked with at ICU Medical are super nice, but I'm having problems with...

Oct 2023
||
(0)
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Manager

Culture, Loyalty

What we currently have is working exactly as ICU Medical said it would. I'm anxious to get the new...

Oct 2023
||
(0)
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Manager

Loyalty, Product

ICU Medical says that the pumps are set up to integrate, but that our computer system is not there...

Oct 2023
||
(0)
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Manager

Relationship, Product

I'm not sure what is happening, but when new versions or updates are available, we are not notified....

Oct 2023
||
(0)
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Manager

Product

We started inquiring about whether we could give a bolus dose from ICU Medical's pumps. That was one...

Oct 2023
||
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Manager

Operations

I'm having a really hard time keeping the project on track. I have to keep asking when ICU Medical...

Oct 2023
||
(0)
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Manager

Product

From the standpoint of maintaining the drug library and everything, the Plum 360 pumps are pretty...

Oct 2023
||
(0)
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Manager

Loyalty

I would suggest to anyone thinking of going with ICU Medical to get the new features implemented,...

Oct 2023
||
(0)
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Manager

Operations

We haven't really had any training since we had the original implementation with ICU Medical. They...

Oct 2023
||
(0)
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Manager

Product

The one thing we are a little surprised by is that the Plum 360 pumps can't handle as much as our...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Now that ICU Medical and Smiths Medical have merged, we are hoping that they will streamline things...

Oct 2023
||
(0)
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Manager

Product

The Plum 360 application server, ICU Medical MedNet, tracks things using the wireless LAN access...

Oct 2023
||
(0)
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Manager

Product, Value

Purchasing the Plum 360 pumps was a choice driven by our nursing leadership, and they are pretty...

Oct 2023
||
(0)
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Manager

Relationship, Product

ICU Medical notified us when they were aware of some of our certificates that were going to expire....

Oct 2023
||
(0)
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Manager

Product

Everybody is frustrated with the Plum 360 pumps and has been ever since the beginning. We wish we...

Oct 2023
||
(0)
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Manager

Product

Things don’t improve with prolonged use of the pumps. Some things in life just take a while to get...

Oct 2023
||
(0)
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Manager

Product, Value

I would absolutely not buy the pumps again. I have been clear on that with my administration. Before...

Oct 2023
||
(0)
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Manager

Product

The pumps are too big, heavy, and cumbersome to use. There are much more user-friendly pumps out...

Oct 2023
||
(0)
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Manager

Culture, Product

When we were trying to sell the Plum 360 pump to the nursing staff, the vendor told us it had an A...

Oct 2023
||
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Manager

Product

The Plum 360 integrates with our EMR, so that is nice. That is not something we had with our...

Oct 2023
||
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Manager

Product

We would tell friends or peers that if they absolutely have to have something, then ICU Medical's...

Oct 2023
||
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Director

Loyalty

I highly recommend ICU Medical and am happy to provide a reference to help others make really...

Sep 2023
||
(0)
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Director

Relationship, Product

I usually get a phone call from ICU Medical before something happens. We like getting the...

Sep 2023
||
(0)
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Director

Operations, Product

Plum 360 has been very reliable, but a lot of clinicians blame the product because they may be using...

Sep 2023
||
(0)
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Director

Product, Value

There are some nuances that could be improved upon, but the Plum 360 pump really does meet our...

Sep 2023
||
(0)
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Director

Operations

The implementation for the Plum 360 pump was great, and we have basically already built all the...

Sep 2023
||
(0)
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Director

Product

Everything ICU Medical said we would experience with the Plum 360 pump and interoperability was spot...

Sep 2023
||
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Director

Relationship, Product

ICU Medical has a really cool structure called a user group, which is a collective group of...

Sep 2023
||
(0)
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Director

Culture, Relationship

The optimization support from ICU Medical is a trifecta that involves working with our EMR vendor...

Sep 2023
||
(0)
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Director

Relationship

I got a personal phone call from an executive at ICU Medical regarding a new product release. ICU...

Sep 2023
||
(0)
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Manager

Relationship

The vendor gives us quarterly reports, but sometimes when we ask questions, we get fielded to other...

Sep 2023
||
(0)
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Manager

Operations, Product

One of our upgrades from ICU Medical involved a lot of back-and-forth. We had everything set for the...

Sep 2023
||
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Manager

Product

The Plum 360 pumps don't really have any higher or newer technology.

Sep 2023
||
(0)
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Manager

Operations, Product

The Plum 360 updates are pretty straightforward now that we have been doing them for a while....

Sep 2023
||
(0)
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Manager

Product

ICU Medical doesn't necessarily have a vision. They sell a product, but I struggle with some of the...

Sep 2023
||
(0)
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Manager

Product

The Plum 360 pump's strength is the lack of a gravity component, so the pump can be at any height....

Sep 2023
||
(0)
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Manager

Product

The Plum 360 pump's weakness is the display. People compare it to an old Game Boy. Nurses hate the...

Sep 2023
||
(0)
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Manager

Relationship

We have asked the vendor for a lot of things and have always been told that things are going to the...

Sep 2023
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Manager

Relationship, Value

All we get are canned reports from ICU Medical. We don't get the level of service that we had with...

Sep 2023
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Analyst/Coordinator

Relationship

ICU Medical has responsive people, but their ticketing system is not responsive. If I put a ticket...

Aug 2023
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Manager

Product

What the Plum 360 does well is it infuses accurately and is easy to use. It has an easy-to-read...

Aug 2023
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Manager

Product

There are some design things that could be improved in the product. The decimal and zero keys are...

Aug 2023
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Manager

Product

Our automatic programming rate isn't that high. It is hard to say exactly what all the factors are....

Aug 2023
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Manager

Relationship

The vendor’s communication is good. We have specific people we can communicate with. The vendor...

Aug 2023
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Manager

Product

There are some things about the pumps that the nurses aren't completely happy with, but I don't know...

Aug 2023
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Manager

Relationship, Operations

We had really good responsiveness from the vendor during the implementation, but after we...

Aug 2023
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