Plum 360 (LVP)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
We have issues with the ability to find pumps throughout our organization. We must do drug library...
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The pumps don't allow for partial-bag administrations. The issue with the partial bags is the...
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The vendor has great support. They always answer my questions very quickly. I might not get the...
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The Plum 360 pumps were not well received by our nursing staff. The pumps are big and bulky, and...
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We have issues with ICU Medical’s support. We have specific requests and items for the vendor when...
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When we started to introduce the system, the screens were very tiny, and the machines were heavy and...
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During the last few visits that we have had from ICU Medical, their executive team has been out here...
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We would like personalized, real-time training videos for our nursing staff. We have had to develop...
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Our safety profile is better because of the use of the pumps. We have found no better alternative.
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There have been hidden costs with some of the software updates, and those weren't fully disclosed...
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We would like the vendor to have more proactive outreach prior to implementations and for them to...
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The steps for automatically programming the Plum 360 pumps are pretty complicated, and if the steps...
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The vendor’s service is bad. They say that they have quick turnaround times, but it takes weeks to...
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All the nurses complain that it takes too long to program the pump. They have to put in an entry,...
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The integration of the Plum 360 was definitely not a smooth transition for us. We are still finding...
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We had an issue with education prior to the rollout. We did not do enough. We made a very serious...
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When we needed more pumps, we opted to go with the Plum 360 pumps. I knew what the pumps looked like...
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The pumps are all working how they were promoted to. The pumps have been a good workhorse for us. As...
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The Plum 360 pumps' workflow for weight-based drugs is very complicated. It is hard for someone who...
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We do not have bidirectional EMR interoperability between the pumps and our EMR. I wish we did...
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Our relationship with ICU Medical is very good. They answer our questions and handle any outages...
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We don't really need web support for the pumps, but if I have a problem, I can just call our...
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Any time we have needed the vendor's support, the vendor has always followed through. There has...
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When our representative was on-site for the training, they were very flexible. They were able to be...
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I like the solution's lighting and the easy accessibility to all the behind-the-scenes functions...
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We went with the version we did because it was an expansion of what we already knew. The foundation...
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The way the Plum 360's ease of use was promoted compared to how it works is not good. The pump is...
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I heard back from our team about the functionality being added to the Plum 360. The vendor is not...
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We are definitely in a better situation than we were before in terms of automation, tracking, and...
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The number-one piece of advice that I would give is that the Plum 360 is a big commitment. It is...
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The Plum 360 pumps from ICU Medical work great. They are so durable that I don’t have to worry about...
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We upgrade the pumps and the libraries remotely. I don’t have to touch any of the pumps or libraries...
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We are working on getting the Plum 360 to communicate with our EHR the way we want. Doing that is...
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The training and the setup from ICU Medical were great. We didn’t have any issues when we received...
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The Plum 360 is a great product with no issues, and that is a rare find. I would recommend the pumps....
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One nurse in the ICU made a big deal about the batteries and the size and weight of the product. If...
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The vendor should be pushing us toward more integration and more bidirectional flow. That would be...
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The physical size and weight of the Plum 360 have created issues in the ICU. We have small rooms,...
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We think highly of the Plum 360.
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I have worked with all the pumps on the market. A bunch of them are functional, but the Plum 360...
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I have no idea what we paid for the Plum 360, but we buy the cheapest things, so I would say that we...
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I understood that we were going to have additional support once we went live, but we got zero...
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The first month we had the product, we ran the reports, but there was no information there, so the...
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The engineers could do some things to improve the Plum 360 for end users. ICU Medical takes a long...
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Updating the pumps is a little more difficult than it used to be because the Plum 360 is a...
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I like the pumps. They have good limit settings, and the reporting is awesome. The pumps are pretty...
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Our contact person from ICU Medical gives out really good report cards. That person is always...
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Based on what I have seen, the interoperability should be pretty big once we go down that route.
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The pumps seem very durable, and they have a lot of different functions that our previous pumps...
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The pump does what we expect it to do. We do not have bidirectional interoperability because we...
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We have an internal team that works with the pumps, but if our team can’t figure something out, they...
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ICU Medical's acquisition of Smiths Medical has not impacted us. We have our go-to person and...
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Library updates are one of the challenges and main downfalls of the Plum 360. I am very hesitant to...
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The Plum 360 pumps are not great. I am not impressed with the product. We have nurses that feel okay...
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When the vendor came out with the Plum 360, their radio card wasn't robust enough. They didn't have...
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We implemented the pumps in a facility that had very old devices. The people at the facility were...
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ICU Medical's pumps have a better user interface than other pumps. The Plum 360 is the only device...
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An implementation with all of the individual departments involved with an infusion pump integration...
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When we got a single-drug formulary in our medication inventory management system that worked with...
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The pumps do not have a channel ID built into them. We had to create stickers.
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We buy the infusion pump, the license to use the infusion pump, and the software to put the drug...
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With ICU Medical's pumps, we can attach a bag to the pumps, but we can also attach a syringe, so we...
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We are very confident that we are getting bidirectional integration with ICU Medical's pumps. We...
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With ICU Medical's pumps, we started with hundreds of drugs in the library, and within literally a...
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With the nursing shortage, the time that the ICU Medical pumps will save our nurses both in setting...
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Our experience with the Plum 360 pumps has been pretty positive. The updates to the pumps are a bit...
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The only issue I have with the Plum 360 pumps is with sending updates. The length of time it takes...
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As a vendor, ICU Medical is great. They are very responsive. If I have any questions or issues, the...
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If other customers want to be integrated with their nursing MARs, that would be something to keep in...
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ICU Medical is pretty good with pumps. Besides regular repairs and troubleshooting, we don't have...
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ICU Medical is good at connecting the Plum 360 to the server and integrating it with our EMR. The...
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The quality of support from ICU Medical depends on the support person we get on the phone. Most of...
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Sometimes when we have to replace a mechanism assembly, there is already a serial number programmed...
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We have bidirectional interoperability between the pumps and the Epic system, and the...
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Where we run into trouble is that we have to deal with the full range of pump devices that ICU...
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We have been causing delays on our side in this implementation, and the vendor has been very...
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We haven't had any significant issues with the Plum 360. However, we have struggled with...
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If another vendor had a better system, then we would certainly entertain the thought of switching to...
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The Plum 360 pumps do what they are supposed to do. They aren't like a Cadillac, but they do their...
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The vendor could improve the product by giving it a larger display screen or a touch screen. We...
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ICU Medical has been very supportive of us when it comes to building libraries and answering questions....
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Some of the Plum 360 pumps' strengths are that they are very dependable and easy to program. The...
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The Plum 360 pumps have a monochromatic display. Users have to move through a lot of different...
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We have bidirectional interoperability between the solution and EMR. We went live exactly when the...
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No go-live is ever perfect. There is always room for improvement. Our go-live with ICU Medical was...
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The vendor could have given us more attention during our training. The nuances of the devices were...
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During our training, the vendor provided us with some stellar resources.
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When the Plum 360 pumps are infusing a medication, they show a solid green light. When they are...
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The Plum 360 pumps are high-quality pumps. They are really durable. They have a nice, tough plastic...
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We have specific areas where we do certain things with infusions, but the Plum 360 pumps can't do...
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No one likes to wait on the phone for customer service. We have a dedicated account resource, but if...
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The vendor will usually give us a heads up if they are doing software updates or seeing a trend....
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I have the ability to reach out to one of the vendor's executives. That person is absolutely...
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We chose the product because of its quality, and it happened to come at a very good and reasonable...
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Our implementation and recent upgrades weren't horrible, but they were a little difficult. I have...
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I think there are good things about the Plum 360. I think the pumps are easy to use, and they have a...
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For very ill patients who have a lot of pumps, the Plum 360 is a bit more cumbersome than some of...
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My staff is very familiar with the Plum 360. From what I can ascertain from the report on usage and...
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Our implementation was during COVID-19. When I did pump implementations at other organizations,...
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ICU Medical is willing to work with us on integration. We don't have the systems that we could...
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When we tracked our safety reports after the first implemention, there were a few reports that...
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For a hospital our size that isn’t running a ton of different drips, I think there are better...
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We had some issues with the process of going live. We really struggled with ICU Medical on the...
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I can't say that the vendor hasn’t kept their promises, but I have felt like they have been very...
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The fact that the vendor charges a lot of money to come out and do an upgrade with how often...
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When there are new drugs or guidelines, we get an update. We would like more training ideas from the...
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If the vendor had information for us about new technology, I don’t know how we would get that. I...
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I reached out to ICU Medical regarding a function that I wanted to have with the pumps. The version...
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We don’t have too many issues with the Plum 360 pump. Overall, the pump works well for us. The...
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The biggest thing ICU Medical could improve is communication. They are several versions ahead of us,...
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I don’t need to contact ICU Medical very often for things because things are functioning for the...
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ICU Medical has room for improvement in terms of following through on promises. We even had them...
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People in our organization are frustrated with ICU Medical because they are trying to...
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ICU Medical's initial training was good. We were familiar with a similar product, so the training...
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We have had a few challenges with the pumps not programming at a certain point in the process. It is...
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ICU Medical has added some good functionality that is helpful. The pumps are relatively intuitive....
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The Plum 360 is working well. Our nurses want to keep it. They are accustomed to it and very much...
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Some functionalities were promoted as good options for purchasing the pumps, but we had some...
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The Plum 360 pump isn't always straightforward. I am not sure why we don't have a wireless interface...
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We have a lot of issues with the pumps that are unable to be resolved. We were slated to do some...
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In terms of the technology that ICU Medical uses in their IV sets, the priming process is very...
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The pharmacy support has actually been pretty great, but the nonpharmacy support has not been great....
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On the front end with the nurses, there are a lot of air-in-line alarms happening. Those are most...
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At this point, the decision has essentially been made to try to move on, but we are working out...
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There are some pluses and minuses to the system. With other systems, I have seen more adaptability...
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We don’t have the interoperability package with the system, and it is really desirable for us to be...
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The support people are really receptive when we call, and they are really fast at resolving things....
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The vendor's implementation services were very well organized. They did things when they said they...
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We had a question on the product that took the vendor a while to answer around how the libraries...
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During the implementation, ICU Medical was very organized, prepared, experienced, and patient. I was...
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As far as the training goes, ICU Medical was very prepared and organized. They had a specialist who...
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Integration with the Plum 360 has gone fairly smoothly because the system had already been...
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ICU Medical could improve their canned reporting capabilities. They could do better. There is a ton...
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The biggest positive of working with ICU Medical has been the leadership and the technical support....
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From a pharmacy standpoint, ICU Medical’s training helps me understand the software library, bills,...
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We haven't finished the interoperability piece yet. But so far, ICU Medical has delivered on...
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I think the inner core of the Plum 360 is solid in terms of accurately administering medications,...
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The Plum 360 does a nice job of supporting, assisting, and helping assess data. We can get data...
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When we are charged, we are aware of it, and it is in our contract. Whether we think the charge is...
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I worked directly with the vendor during the implementation, and one of the things I look for in a...
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We had an issue where there was a shortage of syringes for the pump. The vendor gave us another one...
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I think very highly of ICU Medical. When ICU Medical bought the previous vendor owner out, I felt...
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I know that we have had a handful of challenges here and there with ease of use, but the issues are...
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I don’t know about the vendor’s new technology. But that is a positive thing because the vendor is...
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I would have gone with another vendor's pump because it can expand more, and we can attach end-tidal...
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ICU Medical has been taking care of everything, and the pumps do everything that they said they...
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I like the ease of use and simplicity of the pumps. They don't have a lot of bells and whistles in...
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Most of the bedside nursing feedback is less than desirable. Most nurses would prefer to go back to...
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The PSI pressures for certain departments are too low. The PSI settings are configurable; we just...
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The primary reason we chose the Plum 360 was the good track record for bidirectional integration...
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The solution has some good safety features; if something is programmed in, the pumps will notice...
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We don't like that we have to push so many buttons. We have to push a lot of buttons before we can...
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When it comes to navigating the rollout for the initial implementation and for integration, things...
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We can't preprogram the pumps without having the tubing in the pump. If we have a sick patient...
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At the go-live, the vendor was very hands on. We had a smooth implementation.
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I was not impressed with the vendor's online training system. It was very tedious and...
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Every time that I have reached out to ICU Medical about an issue, they have been responsive. That...
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We didn’t have any issues with ICU Medical’s training. They trained us on how to create the drug...
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The Plum 360 is wireless, but it does not always kick on when we first start it up. That has been...
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We have not had anything new from ICU Medical. I do not know whether they have told us about any new...
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I still have contact information for the contacts that we had from our initial go-lives and other...
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ICU Medical has recurring calls for random things. The higher-ups are on those calls to talk about...
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We have a hard time finding outcomes from the Plum 360 because the reporting tools are a bit limited...
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Most of the issues with the Plum 360 are with bidirectional things. The product itself works well...
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ICU Medical delivers new technology via the web. We haven't had to get any upgrades because there...
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ICU Medical was great when they helped us implement the system and answered our questions afterward.
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On a daily basis, we do get our money’s worth from the product. But using the pumps to work with...
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I would tell a peer that is starting off with new nurses that they would be able to operate these...
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We tried to give a certain amount of fluid per hour, but the Plum 360 couldn’t do it. We commonly...
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ICU Medical tries to work with us to support us with interoperability. The interoperability works....
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I have not really had any issues with running the stated volume with the pump. Our biomed person has...
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I like the Plum 360 product and would recommend it to others. We all need to get on the product. Our...
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ICU Medical changed the infusions status report and made it a live report. I never heard about the...
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The problem with integration is not necessarily on the vendor. I haven't really seen how the Plum...
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What is nice about the Plum 360 is that it has a concurrent infusion mode. We can run two...
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The vendor's implementation had a lot of webinars and other things. It was a bit much for a facility...
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ICU Medical's pump sets are a bit pricey compared to other pumps.
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The implementation was fantastic. ICU Medical's training class was very good. They were very...
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The pumps work great as long as they are plugged in. We have had some battery issues, but that is...
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Our ongoing support has been fantastic. Our service person is amazing. They show up and answer...
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Everything went well with the product’s integration. I did not expect the integration with our EMR...
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Working on the drug library compliance and updating our drug library went really well.
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ICU Medical has been readily available the whole time. When issues arise, they are very prompt to...
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There are multiple other things, like our library compliance, that have greatly increased by using...
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So far our experience with the Plum 360 has been really good. We have had very few complaints about...
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We had some significant complaints about pump batteries. One of our departments really dug in. They...
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If I have a question for ICU Medical, I don’t hesitate to drop them an email. I view them as a...
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We had an analyst who started to integrate the pumps, and then unfortunately, they moved. So then I...
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When I need ICU Medical, I am able to access them very easily. I have gotten a good response time. I...
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Our ER doesn't love the pumps. But they have used them incorrectly and experienced a lot of issues...
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ICU Medical is always available. They do in-service training once a month. I appreciate that
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The analytics for the pumps are lacking a bit, but we have dedicated information and patient...
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One of the strengths of working with ICU Medical is that we can bundle services with them. That...
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Overall, I am really happy with the Plum 360. We upgraded from the old Plum pumps, and these new...
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My only issue with the Plum 360 pumps is that, for me, the display is too little and the coloring of...
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I like the drug library that the Plum 360 has. I can change it, add to it, or manipulate it with...
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The implementation went really well. We were able to have ICU Medical’s personnel here on-site with...
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ICU Medical is very thorough. That was even the case during the implementation.
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We went with the Plum 360 because we wanted to be able to scan everything and transfer it into our...
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The Plum 360 has an extensive library. It definitely has different clinical care areas, and that is...
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One of the issues with the pump is there is not a regulated prime. The tubing is manually primed. We...
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The Plum 360 is on a u-shaped pole, and they are bigger and take up more space than another pump we...
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With the Plum 360 pumps, we cannot do anything until we prime the line and add the medication. We...
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The implementation team from ICU Medical was excellent. They worked with us as a team to get our...
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I really like that we can customize our drug libraries with our own formularies. We can do that...
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Our corporate pharmacist pushes all of our updates through and works very well. Everything happens...
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I don’t think our bedside nurses realized how many mistakes were made before the Plum 360. They...
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The Plum 360 is great for integrating with other vendors' systems. However, we do not have...
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I love that the pumps use peristalsis pumping action instead of a gravity feed. Our nurses probably...
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The Plum 360 is big, and we get certain patients who need the pump for 12 different medications. It...
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There weren't any good or bad surprises with the Plum 360 pump. It works and is suitable for nursing....
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The service from ICU Medical was done really well. They brought their team on-site and were very...
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We got pricing that was better than the pricing from our previous vendor. ICU Medical will agree to...
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Throughout the RFP process, the biggest knock on the Plum 360 pumps was that the footprint was a...
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Our pharmacy really likes the ability to modify the drug library in the Plum 360 compared to our old...
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We chose the Plum 360 pumps because of their stability and ease of use. So far, my staff has not...
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When we implemented the Plum 360 pumps, we had a wireless issue, but ICU Medical fixed it. That was...
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The product is absolutely horrible. There is no backlight on the pump, so if we go into a room at...
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The vendor’s support people can’t answer our questions. All they do is send me new tubing to try...
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We are looking at our options right now. I would absolutely not buy the pumps again. I would never...
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The training was all done virtually. It was too confusing. It didn’t flow very well. But we got it...
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We have escalated things to the top of our organization. With ICU Medical, our customer support...
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Everybody in our hospital uses the Plum 360 pumps, except one unit because the pumps don’t fit the...
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The only drawback to the Plum 360 pump is that everybody hates the priming and having to flip the...
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The biggest employee satisfier for the Plum 360 pumps is the pressure alert for distal occlusions....
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There is a slight learning curve with the Plum 360 pumps. The arm that comes up when we press down...
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We had a really good experience with our recent upgrade. We had the project manager and other people...
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Our EMR vendor and ICU Medical are still working on making some things work together. I am not naïve...
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When running the pump on manual mode, there are multiple keystrokes to get to where we need to be. I...
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I had an issue, and I sent an email to an engineer asking whether they could help. They asked when I...
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We can capture what happened on the pump and whether the nurses are using the pump properly because...
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The current pump that we have does not default to a drug library. That creates a safety risk.
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There was supposed to be an update to the Plum 360 sometime last year. The update was delayed due to...
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Because the pump is at the end of its life, I would never recommend it. What is available now is way...
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