Plum 360 (LVP)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We would recommend the Plum 360 because it has a lot of options that other pumps do not offer. We...
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Technology
If the Plum 360 pumps were smaller or lighter, that would be better.
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Service and Support
The phone support from ICU Medical has been outstanding.
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Technology
The internal parts of the pumps are extremely delicate, flimsy, and prone to breaking; if we don't...
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Service and Support
The individuals from ICU Medical that I interacted with in person were very kind and wonderful....
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Functionality and Upgrades
The pumps have a place in settings like nursing homes. In nursing homes, if clinicians just use the...
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Technology
The size of the pumps is a major issue; the pumps are extremely large. I am not really sure why they...
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Technology
The pumps are prone to battery errors because there is a software issue; if the battery on a pump is...
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Relationship
I do not think that ICU Medical delivers the functionality we expect. When the vendor first brought...
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Relationship
It took too long for ICU Medical to arrive on-site. The vendor only recently came on-site to start...
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Technology
The pumps very commonly fail due to the battery or the infusion pump sensor failing. I have met with...
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Implementation and Training
We are very likely to recommend the pumps. We talk to other facilities all the time about our...
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Implementation and Training
ICU Medical did a great job with training when we got the pumps. They were here teaching the class...
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Interfacing and Integration
I would love to see ICU Medical continue working with our EMR vendor to operationalize some of the...
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Other Observations & Comments
I think our overall satisfaction will be the same in 12 months because the few things that we would...
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Service and Support
We have a lot of problems with broken pumps, and ICU Medical has been excellent in trying to help us...
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Interfacing and Integration
In terms of technology, the Plum 360 pumps are pretty good. They can integrate with anything. When...
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Service and Support
ICU Medical is very supportive and responsive. When we need to work through something or partner...
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Functionality and Upgrades
We are satisfied with the Plum 360. We don’t get a ton of calls concerning pump issues. Sometimes we...
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Lessons Learned
The only real issue we have had was around the batteries. We were originally replacing them every...
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Lessons Learned
What contributed to our interoperability project's success was the team we had that met frequently...
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Functionality and Upgrades
I believe that there is a design flaw with the product because when the IV bag is run dry and air...
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Service and Support
I wasn't that impressed with the vendor’s initial support when we were reporting an issue. I reached...
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Relationship
I wouldn't say the vendor responds to issues within a reasonable time frame. We reported an issue a...
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Technology
From the feedback we have gotten and my experience of using the Plum 360, I do not see why people...
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Functionality and Upgrades
The thing we like the most about the Plum 360 is the drug library and the way that calculations are...
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Implementation and Training
Overall, the Plum 360 has gone over exceptionally well, and it was very easy to implement. The...
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Relationship
The vendor has not contacted us to let us know about any new technology. We would like the vendor to...
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Implementation and Training
The vendor could improve their training by checking in every once in a while to see whether we need...
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Technology
During the COVID-19 pandemic, we needed other items for ICU patients. For example, we needed PCA...
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Functionality and Upgrades
We would like ICU Medical to think about ways we can better use the pumps when we are working with...
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Technology
We like the Plum 360 pumps. They are good pumps, we have very few issues with anything breaking, so...
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Service and Support
We have never had any issues whenever we have needed something to be serviced in the Plum 360 pumps....
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Implementation and Training
I felt like ICU Medical was very proactive in their rollout of the Plum 360 pumps. The vendor was...
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Other Observations & Comments
This solution and the integration portion of the solution are very new. The Plum 360 has a lot of...
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Service and Support
The people that I work with are very responsive about getting work done and are really helpful....
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Functionality and Upgrades
The product seems to work very well. Our limitations come from our own resources.
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Technology
When we have a problem, the vendor offers to solve that problem with a new pump, and they offer to...
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Functionality and Upgrades
The parts of the system that I have dealt with have been fine. The support team has been really...
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Relationship
ICU Medical has been very responsive from day one, and there haven't been any issues. ICU Medical is...
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Implementation and Training
When we went live with the Plum 360, ICU Medical was here around the clock and provided a lot of...
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Relationship
ICU Medical has been very attentive while working with us on interoperability with our EMR. ICU...
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Relationship
ICU Medical has been very good at being proactive with analyses, driving our libraries, and looking...
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Functionality and Upgrades
Using the cassettes, programming the Plum 360, and doing everything are easy processes. The Plum 360...
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Win/Loss - Why they were selected (by current clients)
The Plum 360 is very easy to use. It meets all our needs. There are some really important features...
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Service and Support
ICU Medical's support, reporting, and analysis have been very good.
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Relationship
We had strong support from ICU Medical for the implementation, and we had a great experience.
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Functionality and Upgrades
ICU Medical enjoys capturing as many charges as possible, but I would say that is pretty typical...
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Interfacing and Integration
The Plum 360 has great capabilities in the library, but the interface has been questionable only...
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Functionality and Upgrades
I am skeptical of the technology that ICU Medical can provide due to some negative history we had...
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Functionality and Upgrades
In general, I am seeing that new upgrades from ICU Medical have not been generally favorable. They...
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Relationship
It is not extremely clear how we would reach out to the facility at ICU Medical. I do have a pretty...
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Functionality and Upgrades
The Plum 360 is a good pump. We use it a lot. It is versatile enough for us to take almost anywhere....
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Functionality and Upgrades
Our staff prefers being able to plug in different modules to the pumps. Our staff has to restart the...
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Functionality and Upgrades
It is frustrating for our staff when there are issues with the pump and when our staff has to change...
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Relationship
The pumps are good, but the vendor doesn’t always communicate their road map or critical things. For...
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Technology
There are many limitations to the Plum 360, especially if we are using the syringe ability. For...
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Technology
The Plum 360 needs its own connections, and a lot of times, there are basically occlusions if we...
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Relationship
The time by which ICU Medical promised to deliver custom dedicated sets has moved by months due to...
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Other Observations & Comments
The Plum 360 does some good things to make sure we don't get air in the lines. The device is not...
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Relationship
We dealt with a lot of alarms early on. ICU Medical was great to work with.
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Service and Support
ICU Medical has had some personnel changes. They have struggled with product availability and lead...
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Relationship
I have been very satisfied and wouldn't hesitate to recommend ICU Medical. We have no buyer's...
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Other Observations & Comments
We like the interoperability of the pumps. The biggest drawback is that the Plum 360 is a large,...
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Implementation and Training
ICU Medical hasn’t done any ongoing training. They trained my staff to do any subsequent teaching...
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Win/Loss - Why they were selected (by current clients)
Our previous pumps were at the end of their lives, and other vendors were having issues with their...
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Service and Support
The sales representative told me everything would be covered and that ICU Medical was supposed to...
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Implementation and Training
The first year was wonderful; we had no issues. ICU Medical came in, and their training crew was awesome....
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Functionality and Upgrades
The staff likes the pumps, and they run really well when they are working. Previously, we had...
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Relationship
ICU Medical doesn’t come around at all. I don’t ever see them. And there isn’t any executive...
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Functionality and Upgrades
Our experience with the Plum 360 has been positive overall. The Plum 360 is first and foremost a...
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Interfacing and Integration
There are a lot of things that we don't like about the Plum 360. Our biggest gripe with the Plum 360...
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Technology
The Wi-Fi takes a while to kick on in the Plum 360. When we turn our Wi-Fi on, it takes a couple of...
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Service and Support
ICU Medical responds. They are a little slow to respond, but they are responding, and we are...
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Implementation and Training
The training for the Plum 360 was ICU Medical explaining to us all the limitations of the system.
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Functionality and Upgrades
ICU Medical supports our interoperability goals, but ICU Medical can't do much. They haven't come...
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Relationship
ICU Medical is very supportive. I haven't seen too much need for them to be proactive on things. We...
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Technology
One of the pet peeves on the nursing side is the size of the Plum 360 and needing to use so many...
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Interfacing and Integration
ICU Medical supported us in our pump interoperability project. They have basic limitations on how...
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Other Observations & Comments
I would consider our overall pump-EMR interoperability project unsuccessful. That is probably mostly...
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Other Observations & Comments
When we implemented the Plum 360, a large number of libraries had to be created, and a lot of work...
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Functionality and Upgrades
The Plum 360 is the only device on the market that can do two concurrent channels. The pumps don't...
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Other Observations & Comments
We did our own training. ICU Medical trained our trainers, and then we trained our own clinical...
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Service and Support
ICU Medical has had way too much turnover from their restructuring. They are lacking support people...
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Relationship
ICU Medical is willing to step up and be a partner. They realize we have a lot of things going on,...
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Service and Support
When we negotiate contracts, the vendor counts things for me. I am sure we are getting charged for...
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Technology
We haven't had any quality issues. Nurses are hard on equipment, but the pumps seem to hold up.
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Relationship
We have been dealing with the vendor’s install person, and they have been fairly good. When we have...
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Functionality and Upgrades
If a friend were looking for an integrated product, ICU Medical is probably the primary company for...
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Other Observations & Comments
We were able to learn the product without having a nursing background when we were testing it....
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Relationship
The vendor has a lot of monitoring services, and the vendor jumps in quickly if they see something....
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Functionality and Upgrades
When the pumps are connected, they definitely improve patient safety.
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Functionality and Upgrades
There could be improvements on the pumps with the regularity that we push out libraries. There needs...
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Service and Support
The vendor doesn’t seem to have any current plans for addressing any of our issues.
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Functionality and Upgrades
Our EMR interoperability project with ICU Medical has been successful, but we have had some latency...
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Functionality and Upgrades
There are some limitations within the software in the product, and that has been challenging. Part...
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Functionality and Upgrades
The design of ICU Medical’s product is a little different than the design of ICU Medical's...
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Interfacing and Integration
After wrapping up our interoperability with the vendor, there were some hinge questions. We don't...
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Lessons Learned
There were a couple of quirks with the Plum 360 pumps that I had to work through when learning about...
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Implementation and Training
The only frustration for us with the Plum 360 pumps was the recirculating. For training, we didn't...
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Functionality and Upgrades
I have recommended the Plum 360 to others. The reporting functionality and the way the product works...
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Future Outlook
Our current state with the Plum 360 is great. We feel we are getting the absolute most we can out of...
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Service and Support
I am very satisfied with ICU Medical’s support. They know we have a problem before we even know we...
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Lessons Learned
I think that if more hospitals truly understood integration and its power, they would make a wiser...
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Functionality and Upgrades
I haven't heard any complaints from the users about the product. It is meeting our needs, and the...
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Interfacing and Integration
We did an upgrade of some sort to our EMR recently, and the upgrade broke our ability to connect...
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Technology
There was a time when we had a critical patient who needed some things set up for them, and while we...
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Implementation and Training
There is no ongoing training that I am aware of from ICU Medical. In the beginning, the vendor...
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Service and Support
I worked with ICU Medical one time because of an issue we had with the pump. The issue happened...
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Functionality and Upgrades
ICU Medical’s interface is quite straightforward. ICU Medical seems to have quite stable software,...
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Technology
The access point mapping and updating could be a bit better. Those things might be hard to do...
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Functionality and Upgrades
There is a reporting section with the Plum 360, and we can quickly see and sort through things in...
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Implementation and Training
During the implementation, I don't think there was anything that ICU Medical didn't address in terms...
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Service and Support
When we have issues with the pumps, we generally send ICU Medical an email. They are quite...
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Functionality and Upgrades
We haven't had any major issues with the pumps; we have been able to basically push the pumps and...
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Technology
We wish some things were a little easier with access point management. We have spent hours in the...
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Functionality and Upgrades
We do not have interoperability between the Plum 360 pump and our EMR yet. What ICU Medical has is...
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Functionality and Upgrades
The Plum 360 is reliable, and it is easy to put the guardrails in for it. The pumps have worked...
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Functionality and Upgrades
In terms of managing the Plum 360’s drug library, I have not seen a lot of issues, but it does...
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Service and Support
ICU Medical’s team, particularly the pharmacy consultant, is really good at customer service....
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Technology
The Plum 360 screen is pretty dim compared to competitors that have LED screens. The Plum 360 is...
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Other Observations & Comments
One of our common complaints about the Plum 360 is the alarm beeping, but I think ICU Medical gave...
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ROI / Cost
We have the production pump and the test pump for the Plum 360, and sometimes that interrupts my...
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Service and Support
I needed additional support when I was building the guardrail, and ICU Medical spent as much time as...
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Technology
I do not like the tiny, monochromatic window. It looks like a faded-out screen, and the font is...
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Implementation and Training
ICU Medical was very accommodating and changed their resources, plan, and personnel to help us with...
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Interfacing and Integration
Now that we are fully online with interoperability, the product does everything it can do. There is...
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Implementation and Training
We got great feedback from our internal nursing team on ICU Medical's training program. The training...
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Technology
A few pumps have come down to us that have needed support from the manufacturer. Sometimes the pumps...
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Service and Support
When my team calls the support team, my team is able to get in touch with who they need. However,...
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Relationship
ICU Medical provided us with a list of emergency contacts and numbers that we could reach out to if...
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ROI / Cost
We had aggressive negotiations for the project with ICU Medical. I asked for a lot of things I never...
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Functionality and Upgrades
The Plum 360 is a very different pump from the ones that I have used in the past. The reporting...
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Functionality and Upgrades
Within the editor software, ICU Medical has made some upgrades to allow for things like...
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Technology
The Plum 360s are workhorse pumps. They are built to last.
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Interfacing and Integration
The Plum 360's interoperability with our EMR has worked relatively well. Things are working, but...
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Sales and Contracting
The ICU Medical pumps were marketed to us as being able to do two medication infusions at once, and...
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Functionality and Upgrades
Our Plum 360 pumps have a big drug library, and part of that is because of our facility size....
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ROI / Cost
As far as the ICU Medical pumps go, we are getting exactly what we paid for.
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Functionality and Upgrades
The nurses have to have full pumps for a patient, and sometimes patients have a lot of IV lines. Due...
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Functionality and Upgrades
ICU Medical tries to keep all of their promises. The maintenance of the drug library is really easy,...
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Relationship
ICU Medical has been very responsive with regard to some additional expansion and work to...
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Future Outlook
ICU Medical’s recent acquisition has given us some hope that they are headed in the right direction,...
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Implementation and Training
We are not notified of training very well, or else the notifications are not going to the right...
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Technology
Delivering new technology is where the vendor falls short. We are not notified very well of the...
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Relationship
We have no problem escalating our issues with ICU Medical.
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Relationship
The vendor has had some leadership changes, but the vendor has kept us informed of who our new...
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Lessons Learned
When any health system is interested in reviewing or changing their large-volume pump, they should...
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Service and Support
ICU Medical does not keep all of their promises. We have been having issues since we brought on the...
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Other Observations & Comments
ICU Medical's pumps have a lot of nice features that other vendors' pumps do not in terms of...
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Technology
The overall size of the infusion pumps could be improved. The Plum 360 cannot use the channels that...
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Implementation and Training
The implementation services are stellar. The resources for the upgrades were on-site with their...
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Other Observations & Comments
We haven't necessarily needed ongoing training. But if the vendor had some eLearning, that would be...
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Service and Support
The infusion user group that the vendor put together for folks across the country has been...
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Relationship
The executives don't mind people contacting them every now and then. That is how transparent and...
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Functionality and Upgrades
When it comes to pharmacy, the limitations of the Plum 360 pumps are with the software system or the...
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Interfacing and Integration
We are up and running with the interoperability and the integration with the Plum 360 pump, and the...
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Other Observations & Comments
The wireless card that is inside the machine could use a little update. Anytime new pumps are...
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Implementation and Training
We want to consider the full experience, meaning that when we buy a pump, we also sign up for IV...
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Other Observations & Comments
System alignment prevented us from going live with the Plum 360 sooner. In order to successfully...
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Functionality and Upgrades
When we are not hearing of problems with the Plum 360, that means everything is working as we would...
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Other Observations & Comments
On the pharmacy side, there have been some challenges with batteries, but that may be more of an...
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Technology
The Plum 360 pumps are more physically solid. Although we have heard concerns about their larger...
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Service and Support
We had a grand plan to make ICU Medical our sole supplier of pumps, but things have not really...
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Functionality and Upgrades
I believe that ICU Medical's version of the software where we write the drug libraries is superior...
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Other Observations & Comments
Our issues have been more about the solution's availability than anything. The pumps haven't been...
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Sales and Contracting
ICU Medical was very flexible in terms of how they structured their proposals. There were a couple...
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Interfacing and Integration
The integration between our EMR and the Plum 360 hasn’t worked quite as well as we had hoped. The...
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Relationship
We have had great communication from the very beginning with ICU Medical. They have been readily...
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Functionality and Upgrades
Our current interoperability projects with the Plum 360 have been very successful. We had a great...
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Technology
One issue that we have with the Plum 360 that really bothers me is that it has to connect to the...
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Service and Support
The vendor doesn’t ever reach out to me. I only hear from them when they want to sell us something new....
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Functionality and Upgrades
When the product works, it is flipping awesome.
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Other Observations & Comments
Everybody wants the product to work. If my grandma came in, I would want everything to work...
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Service and Support
We have regular phone calls regarding pump interoperability with all kinds of high leadership at ICU...
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Functionality and Upgrades
We are seeing limited functionality in the Plum 360, but once we integrate things with the EMR, we...
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Relationship
We have had numerous meetings with ICU Medical about their reporting capabilities. They have canned...
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Service and Support
I like ICU Medical’s user group. The vendor is trying, but through no fault of their own, people are...
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Implementation and Training
We had less support from our library consultant than we could have had during our build phase....
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Implementation and Training
For the initial pump go-live, ICU Medical did teach us, but the training was abbreviated, and there...
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Technology
Our people really hate the screen. It has small font and no color. It has been described to me as an...
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Interfacing and Integration
ICU Medical was really hands off when it came to interoperability.
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Relationship
Our representative from ICU Medical is very easy to get ahold of. If I email them, they respond very...
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Implementation and Training
We were in charge of creating our own drug libraries when we went live with the Plum 360. When we...
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Implementation and Training
Last year, we upgraded all our LVPs to Plum 360 pumps. Things went okay. Our trainer was good at...
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Functionality and Upgrades
The Plum 360 pumps have a lot of good safety features that we are incorporating. Unlike our old LVPs...
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Functionality and Upgrades
The reporting for the Plum 360 is not very good. We have to do a lot of manual work, and we don’t...
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Implementation and Training
The product has so many options that we don't remember them all, and we don't always realize things....
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Technology
It is always challenging to get the product to connect to the Wi-Fi, but it is usually a...
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Functionality and Upgrades
The Plum 360 pumps are pretty robust and have a lot of options. When the product works, it works seamlessly....
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ROI / Cost
We struggle with the complexity of the Plum 360 and with some of the upgrades. First, we have to...
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Other Observations & Comments
We didn't hear from ICU Medical for years, and then they randomly checked in to find out how...
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Sales and Contracting
In theory, the product is supposed to increase revenue by helping us get the accurate start and stop...
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ROI / Cost
When we first went live with ICU Medical's product, we asked the vendor for some reporting, but they...
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Relationship
The vendor recently acquired another vendor and, so far, our experience with the PCA and the syringe...
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Functionality and Upgrades
The pumps have preconfigured reports to help us manage the pump utilization and monitor the safety...
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ROI / Cost
The pumps cost a fortune, but I think the quality of the product and the services were very high and...
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Technology
I have used a lot of different pumps. The Plum 360 pumps are by far the worst pumps I have ever had...
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ROI / Cost
Stacking multiple pumps on a pole makes it impossible to hang the infusions from the hooks at the...
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Technology
The cords create a trip hazard. While we are trying to maneuver the pole, all of the cords are...
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Functionality and Upgrades
The pump cannot be preprogrammed. In emergencies, we have to wait until the tubing is in the pump...
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Technology
My nurses complain about the weight of the pumps. The nurses like everything else about the product,...
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Technology
The safety features of the Plum 360 stand out to me. Our previous devices had free flow issues. With...
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Technology
Because of the size of the pumps, they block access to the patient. From a critical care...
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Functionality and Upgrades
The drug libraries in the Plum 360 are always up-to-date. My pharmacy loads the drug libraries, and...
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Functionality and Upgrades
The vendor has designed these pumps to do two lines, but that isn’t completely true. The pumps can...
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Implementation and Training
We recently finished some reports training, and I think it would have benefited us to do the reports...
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Interfacing and Integration
Getting interoperability between the pumps and our EMR is a cumbersome process. It is a lot of...
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Technology
Some of our nurses are struggling with some features of the Plum 360 pumps. One issue has to do with...
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Implementation and Training
For the implementation, we were given a dedicated team of people who were trained and skilled. The...
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Functionality and Upgrades
Everything that the vendor said about what the pumps would do and how the pumps would work proved to...
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Technology
Someone on my team dropped one of the pumps during the deployment, but the pump was not damaged, and...
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Service and Support
A couple of times, there was maybe more of a delay than I would have liked when we were trying to...
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Functionality and Upgrades
Validating data is not really streamlined or straightforward. There is a lot of interaction when we...
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Lessons Learned
The Plum 360 pump is part of our plans until the end of our contract. There is a general consensus...
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Functionality and Upgrades
Since integrating our EMR and pumps, we have had better compliance with the drug library. As far as...
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Functionality and Upgrades
I track everything related to our pumps with monthly reports, and I also track some things daily as...
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Implementation and Training
We had a big training prior to the go-live with our Plum 360 pumps and continued to train over and...
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Functionality and Upgrades
I would love to see smaller pumps with better displays. I would love a little more crispness. That...
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Functionality and Upgrades
ICU Medical’s software for their drug library is fairly easy to use. We like the fact that the pumps...
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Functionality and Upgrades
The interoperability piece is nice, but it does take a new mindset to try to use. It is not...
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Implementation and Training
During implementation, ICU Medical kept us on track with recurring meetings to make sure that all...
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Functionality and Upgrades
Changing the workflow to make sure that we are scanning the medication prior to setting up the pump...
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Service and Support
The service personnel that help us with optimizing are great. They are working with our agent. They...
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Functionality and Upgrades
The Plum 360 is a little bit more intuitive than some other pumps, but there are certain things that...
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Functionality and Upgrades
We have had different kinds of updates that the pumps needed, so we had to collect every pump...
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Implementation and Training
I would say that we haven't really had any ongoing training from ICU Medical. They haven’t asked for...
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Lessons Learned
The Plum 360 pump doesn’t break down. It does what it is intended to do, but it isn’t intuitive, and...
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Functionality and Upgrades
I like that the solution is very easy to program and actually use. The functionality is good. I like...
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Other Observations & Comments
I don't know that we could do anything differently with this particular pump. We have had some new...
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Relationship
ICU Medical is very easy to work with thanks to the accessibility of their account manager and the...
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Lessons Learned
My advice for ICU Medical is to continue to engage frontline leaders. A lot of times, vendors get...
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Relationship
ICU Medical has worked with us on some projects, and they have been a really good partner in our...
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Functionality and Upgrades
We use the Plum 360 to manage controlled substance Fentanyl drips. That was a huge change with...
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Relationship
Our contact at ICU Medical is responsive to our questions. Overall, we have had a pretty good...
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Implementation and Training
The vendor's support for implementation upgrades is excellent. The vendor's stand-up project was so...
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Technology
The drug libraries are local installations on workstations. It would be nice if those were in the...
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Functionality and Upgrades
We really haven't needed anything from ICU Medical. The upcoming upgrade has some nice features, but...
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Functionality and Upgrades
Part of our issues with the Plum 360's ease of use may be more related to our drug library. We tend...
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Service and Support
We are very satisfied with ICU Medical's support team, and maybe part of that is because we have...
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Interfacing and Integration
One of the outcomes of using the Plum 360 is the integration. We can send orders from the electronic...
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Interfacing and Integration
The Plum 360 would better meet our needs if boluses were integrated. I understand that sending that...
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