Plum 360 (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product
I like the ease of use of the Plum 360. We are integrating Epic so that our systems can talk to each...
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Product
Our Plum 360 pumps seem to be very stable as long as we can get nurses to plug them into the wall...
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Product
I like the pumps. They are working as advertised. The way they work is very old school because ICU...
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Product
I wish we could add a pump module to the brain mechanism of the Plum 360. I really like that ability...
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Product
I think that we bought the Plum 360 pumps with the intention of being able to do automatic EMR...
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Culture, Product
I am a little on the fence about whether I would buy the Plum 360 pumps again. I probably would not....
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Relationship
With ICU Medical, it is hard to find who to reach out to. We can’t even figure out who we are...
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Loyalty
With the Plum 360 pumps, I have had some weird stuff recently, so my overall satisfaction will...
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Product
The good thing about the Plum 360 pumps is most of the nurses do really well with them. The Plum 360...
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Loyalty
For the Plum 360 pump, I am pretty torn on whether I would buy it again. In terms of contracting,...
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Operations, Product
For the Plum 360 pump, we haven't had any training that I know of. I haven't had contact with...
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Loyalty, Product
The Plum 360 has an open recall, so I will have to see the functionality once the recall is...
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Operations
When the vendor came to do training, I was highly satisfied. Fortunately, we haven't needed the...
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Product
Our facility has continued to use the Plum 360 pumps, and we haven't had any issues. We rarely get...
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Product
On the back of the pump where ICU Medical has the controller for the audio level for the beep, there...
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Product
The feedback from the nursing staff and the facility overall hasn't indicated that they would move...
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Loyalty, Product
The Plum 360 pump is pretty easy to use for the end user. We upgraded some of our pumps because the...
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Product
The pumps upgrade when they are turned on, and I wish that we had a better way of dealing with the...
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Value
ICU Medical charges for upgrades and things like that. They are probably a bit more keen to charge...
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Relationship, Operations
ICU Medical has done a pretty good job. It has been a while since we have done an upgrade, but at...
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Loyalty, Product
I don't know whether I would buy the pump again just because it is currently not well integrated,...
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Culture, Value
We are leasing the pumps, and our salesperson promised we wouldn't need to pay for repairs. However,...
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Relationship, Product
We used to have local IT support from the vendor, and we don't have that anymore. Since...
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Product
The pumps seem very reliable. The Plum 360 performs much better than another vendor's product.
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Product
Our biggest problem is losing the pumps. We need Wi-Fi trackers on them, and then alarms to go off...
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Loyalty, Product
We would choose ICU Medical’s pumps over other pumps in the market right now because the ICU Medical...
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Relationship
We have very good support from ICU Medical. We had an issue to work out, and one of their executives...
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Loyalty, Product
So far, we are happy with the Plum 360 pumps, and I don't think we are going to replace anything....
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Product
A suggestion for improvement is to make the pumps a little easier to configure and connect to the...
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Relationship, Product
We had an issue a while ago where our certificates expired and no one from ICU Medical reached out...
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Relationship
We have great executive relationships with ICU Medical. The training, proactivity, and timeliness of...
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Loyalty
When we update our pump fleet, we will probably choose either Baxter or ICU Medical. We would...
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Relationship, Value
Our relationship with the vendor has been pretty good, but they are very tight regarding what we can...
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Loyalty
We will be getting EMR-pump integration in the future. And regarding the drug library, we have...
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Product
The pumps have an integral timer. After the battery gets run down the third time, the window will...
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Relationship
ICU Medical has a good user group meeting, and if I am available, I will listen in. It is more...
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Operations
The vendor needs to improve their service training for the in-house staff. I would like to see them...
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Operations
ICU Medical had a local trainer here, and I know they worked very hard to come in on weekends,...
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Value
The Plum 360 pumps are fine, but they are expensive.
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Loyalty, Product
The Plum 360 pump is our health system’s primary large volume pump, but we have dedicated units that...
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Product
We have had a lot of reliability issues around the Plum 360 pumps. We have had a lot of alarm issues...
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Product
The Plum 360 pumps are preferred by one team in our health system. They like some of the hazardous...
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Loyalty, Value
We chose the ICU Medical pumps because they were less expensive than the more expensive pumps and...
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Relationship, Product
In the past when we worked with ICU Medical, they used to provide us with a report we used, but the...
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Product
We have had a few issues with the batteries in the Plum 360 pumps. Also, when having to use the...
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Operations
The initial training with the Plum 360 pumps was great, but we haven’t had any ongoing training, and...
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Product
ICU Medical does things really well as far as ease of use for the nurses goes. The nurses don't even...
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Relationship
The vendor’s customer success team is always responsive when we ask questions. I can send the vendor...
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Loyalty, Product
We have found that the Plum 360 will not work in the same connector as our other pumps. The Plum 360...
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Relationship, Operations
We have been working with ICU Medical for probably a couple of years now. When we first started...
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Operations
The actual implementation of the Plum 360 went well. I don't think we had any problems using the...
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Relationship, Product
ICU Medical is a good company. They always try to stand by their product. Their resources and the...
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Relationship, Product
We have been working on interoperability with the Plum 360 and our EHR for a while, but we have had...
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Relationship, Operations
ICU Medical actually came out to our sites to help us with a software upgrade we required for going...
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Culture, Product
The vendor is doing what they said they were going to do, but the system is clunky. We have to use...
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Relationship, Product
The Plum 360 is still fairly new, so the pumps haven't gotten a lot of abuse yet from the nurses....
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Product
With the Plum 360 in terms of seeing the number of repairs coming down, there are not all that many...
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Product
In the beginning with the Plum 360, we didn't realize that the pumps needed to be plugged in...
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Product
The Plum 360 has been okay. As far as pumps go, ICU Medical is in a better place than some of their...
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Operations
ICU Medical’s training is fine. Our facility that recently got training from the vendor was very happy....
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Loyalty, Relationship
I work with ICU Medical. I talk with them frequently. I know what the outcomes are. ICU Medical is...
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Product
I would recommend the pumps. I think the Plum 360 is good. The problem is that all the other vendors...
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Relationship
It is hard to rate proactivity because we haven’t had the Plum 360 pumps for very long. I'm not...
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Culture, Relationship
Our experience with ICU Medical has not always been positive on both the sales side and the service...
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Relationship
The techs that handle the Plum 360 pumps and come to us for any clinical or technical issues are the...
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Value
There were costs associated with the Plum 360 that we weren’t aware were going to be costs. We asked...
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Product
We like the ease of programming the Plum 360. The message bar gives directives that make the process...
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Loyalty, Product
We haven't upgraded the system since we got the pumps, and the problem is that we are missing out on...
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Relationship, Product
We know new things are out there, but we haven't gotten them. That is terrible because we don't...
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Relationship
The people that I have worked with at ICU Medical are super nice, but I'm having problems with...
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Culture, Loyalty
What we currently have is working exactly as ICU Medical said it would. I'm anxious to get the new...
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Loyalty, Product
ICU Medical says that the pumps are set up to integrate, but that our computer system is not there...
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Relationship, Product
I'm not sure what is happening, but when new versions or updates are available, we are not notified....
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Product
We started inquiring about whether we could give a bolus dose from ICU Medical's pumps. That was one...
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Operations
I'm having a really hard time keeping the project on track. I have to keep asking when ICU Medical...
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Product
From the standpoint of maintaining the drug library and everything, the Plum 360 pumps are pretty...
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Loyalty
I would suggest to anyone thinking of going with ICU Medical to get the new features implemented,...
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Operations
We haven't really had any training since we had the original implementation with ICU Medical. They...
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Product
The one thing we are a little surprised by is that the Plum 360 pumps can't handle as much as our...
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Loyalty, Product
Now that ICU Medical and Smiths Medical have merged, we are hoping that they will streamline things...
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Product
The Plum 360 application server, ICU Medical MedNet, tracks things using the wireless LAN access...
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Product, Value
Purchasing the Plum 360 pumps was a choice driven by our nursing leadership, and they are pretty...
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Relationship, Product
ICU Medical notified us when they were aware of some of our certificates that were going to expire....
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Product
Everybody is frustrated with the Plum 360 pumps and has been ever since the beginning. We wish we...
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Product
Things don’t improve with prolonged use of the pumps. Some things in life just take a while to get...
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Product, Value
I would absolutely not buy the pumps again. I have been clear on that with my administration. Before...
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Product
The pumps are too big, heavy, and cumbersome to use. There are much more user-friendly pumps out...
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Culture, Product
When we were trying to sell the Plum 360 pump to the nursing staff, the vendor told us it had an A...
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Product
The Plum 360 integrates with our EMR, so that is nice. That is not something we had with our...
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Product
We would tell friends or peers that if they absolutely have to have something, then ICU Medical's...
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Loyalty
I highly recommend ICU Medical and am happy to provide a reference to help others make really...
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Relationship, Product
I usually get a phone call from ICU Medical before something happens. We like getting the...
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Operations, Product
Plum 360 has been very reliable, but a lot of clinicians blame the product because they may be using...
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Product, Value
There are some nuances that could be improved upon, but the Plum 360 pump really does meet our...
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Operations
The implementation for the Plum 360 pump was great, and we have basically already built all the...
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Product
Everything ICU Medical said we would experience with the Plum 360 pump and interoperability was spot...
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Relationship, Product
ICU Medical has a really cool structure called a user group, which is a collective group of...
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Culture, Relationship
The optimization support from ICU Medical is a trifecta that involves working with our EMR vendor...
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Relationship
I got a personal phone call from an executive at ICU Medical regarding a new product release. ICU...
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Relationship
The vendor gives us quarterly reports, but sometimes when we ask questions, we get fielded to other...
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Operations, Product
One of our upgrades from ICU Medical involved a lot of back-and-forth. We had everything set for the...
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Product
The Plum 360 pumps don't really have any higher or newer technology.
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Operations, Product
The Plum 360 updates are pretty straightforward now that we have been doing them for a while....
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Product
ICU Medical doesn't necessarily have a vision. They sell a product, but I struggle with some of the...
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Product
The Plum 360 pump's strength is the lack of a gravity component, so the pump can be at any height....
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Product
The Plum 360 pump's weakness is the display. People compare it to an old Game Boy. Nurses hate the...
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Relationship
We have asked the vendor for a lot of things and have always been told that things are going to the...
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Relationship, Value
All we get are canned reports from ICU Medical. We don't get the level of service that we had with...
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Relationship
ICU Medical has responsive people, but their ticketing system is not responsive. If I put a ticket...
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Product
What the Plum 360 does well is it infuses accurately and is easy to use. It has an easy-to-read...
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Product
There are some design things that could be improved in the product. The decimal and zero keys are...
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Product
Our automatic programming rate isn't that high. It is hard to say exactly what all the factors are....
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Relationship
The vendor’s communication is good. We have specific people we can communicate with. The vendor...
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Product
There are some things about the pumps that the nurses aren't completely happy with, but I don't know...
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Relationship, Operations
We had really good responsiveness from the vendor during the implementation, but after we...
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Relationship, Operations
ICU Medical came in when we got the new pumps. The vendor brought a clinical person on-site for the...
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Relationship
We have had some technical issues with connectivity, and the vendor has been very responsive and...
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Product
I have seen improvements with the pumps in our medical-surgery area where they are utilized mainly...
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Product
We have had some ups and downs in terms of getting nurses to use the functionality of the Plum 360...
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Relationship, Product
One thing that ICU Medical could do to improve is to not have a middleman and work directly with our...
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Product
The advice I would give other customers using the Plum 360 is to keep it simple. The more complex we...
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Product, Value
The Plum 360 helped us with multiple drug delivery and with the saline shortage. It conserves saline...
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Product
The biggest thing the Plum pump brings to the market, and has for years, is its dual infusion...
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Operations
The downfall of the Plum 360 is the learning curve. However, when the vendor trained us, they...
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Product
The Plum 360 is more complex than the pumps we used previously, but that is because the Plum 360 has...
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Operations
We were able to watch an educational video on the Plum 360 that went through everything. We were...
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Product, Value
I have heard positive feedback about the Plum 360 pumps, but when we first went live at some sites,...
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Relationship
Whenever I have emailed ICU Medical, they have been pretty receptive. Not all our sites are live yet...
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Loyalty, Product
Things are going well with the Plum 360. Most of the nurses seem to like it. We are implementing...
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Operations
When we first went live, there was tons of training, and ICU Medical had sample pumps. Since then,...
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Relationship
We haven't really needed to interact with the support team, and I suppose that is a good thing, but...
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Product
The biggest draw with ICU Medical’s Plum 360 pump is that the product offers a lot of programming...
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Loyalty
I don't know that there is any new technology we need right now from ICU Medical, but moving...
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Relationship, Product
There are very few failures of the Plum 360 pumps; they are very dependable. If we do have an issue,...
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Loyalty
I surely hope this product is not part of our long-term plans. Our job is already hard, and the...
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Product
The pharmacy people may love the pumps because they can update the library, push out all the...
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Culture
The presentation of the pumps was a little misleading. The expectations that were set were done by...
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Relationship, Product
We had lists of problems with the product for the longest time, and the list fell on deaf ears. We...
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Product
The Plum 360 pumps are not IV pumps, at least not for procedural areas or emergencies. I can go on...
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Product
The pumps are very prehistoric and lackluster. They are old and slow. It feels like we went back 10...
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Product, Value
The pumps are difficult to work on, and the batteries constantly need to be replaced. If the pumps...
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Operations
The training may have been presented better than the pumps were. It doesn't matter how well a vendor...
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Relationship, Product
I haven't spoken with the vendor in a long time. If they were really concerned about our concerns,...
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Product, Value
The pumps cause a whole lot of headaches for the staff. In an emergency situation, the pumps don't...
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Relationship, Operations
We have a very good support system from both our EMR vendor and ICU Medical. The vendor is very...
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Product
Overall, the nurses don't like the product as well as the product we had previously. Some of the...
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Relationship
ICU Medical’s support is responsive, but it lacks quality. The vendor is keeping us engaged, and...
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Relationship
ICU Medical is certainly responsive in terms of customer service. They respond quickly to requests...
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Relationship, Product
From a technical perspective, things with the Plum 360 have been a little bumpy. I have been working...
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Product
There are some pumps we have to clear bubbles from, and there are issues with the quality of the infusions....
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Culture
ICU Medical doesn’t always keep timelines, and they were not up front in the sales process about the...
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Product
The product doesn’t work as promoted in terms of error tracking and resolution. Once we dug into...
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Relationship, Product
I like the partnership ICU Medical has with Epic. That also eased some of the burden of change...
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Relationship, Operations
When we transitioned to ICU Medical, they did a great job of bringing their clinical resources to...
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Relationship
We have talked to the team that is assigned to us from ICU Medical, and they are aware that they are...
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Loyalty, Operations, Product
If we were to do things all over again with ICU Medical, I would really wish we had better guidance...
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Culture, Relationship, Value
I haven't known the vendor to break any promises, and they have worked with us on pricing and things...
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Relationship
We have had to reengage the contractors on the vendor side to ensure we had a dedicated resource....
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Product
The large-volume pumps are manually programmed at the bedsides. There have been no issues with the...
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Product
ICU Medical’s pumps are cloud based. The hardest part is making sure the pumps get updated, but that...
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Product
There are issues with the Plum 360's pumps, but overall, the pumps are very successful.
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Product
We have a few suggestions for ICU Medical. The Plum 360 pump has to be plugged in and turned on...
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Product
The user experience with the Plum 360 pumps is very easy. It is easy to train new staff to use the...
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Relationship, Relationship
In the beginning, the vendor gave us lots of support executives and engineers, but they couldn't fix...
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Product, Product
With the way our Plum 360 pumps are programmed right now, they do not automatically go to the drug...
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Relationship, Relationship
ICU Medical has been very proactive with us over the years. They have informed us about their...
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Value, Value
We have gotten 100% of our money back from the Plum 360 pumps. We haven't had any problems with them....
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Loyalty, Loyalty, Product, Product
The Plum 360 pumps are obsolete now. They are too old. The vendor doesn’t sell them anymore. We are...
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Relationship, Relationship
During our last visit with our ICU Medical representative, they used evidence-based practice and...
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Loyalty, Loyalty
I don’t know whether we will be integrating with our EMR because the vendor unfairly surprised us on...
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Operations, Operations
When we went live, we had the support of a nurse, a pharmacist, and the technical people. But the...
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Product, Product
The Plum 360 pumps do what they are supposed to. I can't think of any significant deficits, but I...
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Product, Product
We have had the Plum 360 pumps for several years, and I am starting to see a pile of misfit pumps. I...
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Loyalty, Loyalty, Relationship, Relationship, Product, Product
We don’t go to ICU Medical for support very often because when I turned to ICU Medical early on, I...
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Product, Product
The Plum 360 pumps seem to be very good units. When we first got them, things did not work at all....
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Product, Product
I would not buy the Plum 360 again. There are better functionalities out there. For instance, with...
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Value, Value
Each piece of the Plum 360 is a charge. Each training had a charge. Each step had a charge. ICU...
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Loyalty
We bought the Plum 360 wanting to use the module where the pumps talk to our EMR and do all the...
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Relationship
The Plum 360’s technology meets my basic needs, but a really good, forward-thinking company would...
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