Plum 360 (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product, Value
Some integration issues came up with the Plum 360. The integration wasn’t seamless, and there were...
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Product
The rounding is done differently on the ICU Medical side versus our EHR vendor’s side, and there is...
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Relationship
When we request enhancements from ICU Medical, the amount of time it takes to fulfill those requests...
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Relationship, Operations
In terms of ongoing phone and web support, ICU Medical does pretty well with responding quickly....
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Product
The Plum 360 just doesn't have some of the functionalities we need to help streamline things for...
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Product, Value
We recently went to an integration with our EMR, and I do like that. It saves a lot of time,...
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Product
We upgraded the Plum 360 last year, and ICU Medical MedNet was upgraded. We didn't have to do...
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Product
I rate the ease of use for the Plum 360 a few points down from the top score because I now know the...
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Relationship
If we have any sort of question or anything, I shoot the vendor an email and probably get a response...
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Relationship, Product
I can communicate with high-up people from ICU Medical. We have a vendor executive relationship. We...
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Product
I have the outcomes from the bidirectional integration with the Plum 360 pumps. We changed the way...
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Loyalty
The Plum 360 pump was part of our long-term plans until it got replaced by the Plum Duo. We have had...
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Product
The Plum 360 is a phenomenal pump. From an integrated perspective, it has allowed us to use...
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Relationship, Product
We have done a lot with this platform, and ICU Medical has taken the learnings that we have gotten...
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Relationship
We buy consumables from ICU Medical and are contracted with them for pump repair, so they help with...
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Loyalty
I’m excited for the next generation of the Plum 360. ICU Medical has released a new pump, and I have...
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Product
The Plum 360 is reliable and easy to use. From a maintenance standpoint, it is pretty...
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Product
The Plum 360 pumps seem to be meeting our needs. I haven't heard any complaints about them. The Plum...
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Product
We have integrated across multiple units, so there is flexibility and adaptability. ICU Medical...
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Product
The Plum 360 product’s integration with the EMR could be more seamless. Everything works together,...
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Loyalty, Value
The Plum 360 pumps are more than likely part of our long-term plans. As far as I know, there haven’t...
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Operations
The last Plum 360 upgrade was invisible to us because it wasn't so much of a complete free haul but...
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Operations
ICU Medical does a great job with initial training. Their follow-up training is available, but we...
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Loyalty, Product
With our old version of the Plum 360 pump, the motherboard could only accept a limited number of...
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Loyalty, Product
One determining factor in whether I would buy the Plum 360 pump again comes down to EHR integration....
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Product, Value
The Plum 360 pump has been easy to utilize. The smart pump libraries have been fairly easy to manage...
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Culture
I don't like that the Plum 360 pumps are single channel. That is a problem. ICU Medical was trying...
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Loyalty, Product
The Plum 360 pumps have been recalled, but I like their recall history. We would stay with ICU...
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Relationship, Product
ICU Medical had some issues when they converted the syringe pump to the way the Plum 360 pump was...
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Loyalty, Product, Value
For the Plum 360 pumps, I would look at a 10-year lifespan for actual replacement, and mainly...
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Product, Value
The Plum 360 pump meets all of our needs. The Plum 360 pump has evolved, been modified, and improved...
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Product
I would love for us to be able to use epidurals and PCAs on the Plum 360 pumps, but they just don't...
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Relationship, Product
We have had some issues with the Plum 360 pumps needing frequent repairs, but ICU Medical has been...
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Product
The Plum 360 pumps are easier to use for the nurses than our previous pumps. They don't have to...
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Product
The only thing some people struggle with on the Plum 360 pumps is getting the air bubble correct in...
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Relationship, Product
If I need a service ticket for something pharmacy related, ICU Medical is very responsive, but I...
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Loyalty, Product
There are still some questions on the Plum 360 pump in terms of automatic integration. We need a...
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Product
In my role, I don't use the Plum 360 pump in terms of programming them and such. I do a lot of...
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Value
ICU Medical has been great to work with. ICU Medical has to make their money. However, in the...
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Relationship, Operations
I haven't heard from ICU Medical since we went through our initial training. The only time we call...
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Product
The Plum 360 pumps have worked well since we got them. I like the ease of use. It is really easy to...
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Operations
ICU Medical hasn't come back and done any ongoing training. I would like them to offer ongoing...
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Product, Value
The Plum 360 pump is really easy to use, but now that I have been out and used other pumps, I think...
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Product
We have been fortunate with ICU Medical because we have maintained our supply chain during the...
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Product
If someone was looking into the Plum 360 pump, I would tell them not to get it. I have been in...
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Product
The tubing priming for the Plum 360 pump leaves things to be desired. I like the channel features,...
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Relationship, Operations
When we were going live with the Plum 360 pump, I felt like a lot of the things that we had...
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Product
The Plum 360 pump takes a lot of keystrokes through a lot of libraries to get to anywhere that we...
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Product
Overall, the Plum 360 pump has a learning curve. I am not a huge fan of the pump to be very honest....
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Relationship
ICU Medical may think that they have kept all their promises, but that is debatable. I would...
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Operations
The biggest challenge with the implementation services was the vendor not giving us enough time. ICU...
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Product, Value
The pumps haven't been dropped as much as we thought they would be, but sometimes we have to keep...
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Loyalty
When we evaluated pumps years ago, another vendor was neck and neck with ICU Medical. ICU Medical...
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Loyalty
The Plum 360 pumps are a lot heavier than the Baxter pumps, and that weight can sometimes wear on...
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Product
I'm not very happy with the performance of the Plum 360 pumps. Originally I was, but now the...
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Relationship, Product
ICU Medical always answers our questions. Additionally, I hear from the nurses that the Plum 360...
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Product
With the Plum 360, we just have some issues with our low-rate infusions that we haven't been able to...
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Relationship
When ICU Medical knows about an issue, I would like them to let us know about it ahead of time...
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Loyalty
ICU Medical is looking forward to their LifeShield software system that is part of the new Plum Duo...
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Product
There really weren't a lot of options when we purchased the Plum 360 with all the different FDA...
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Product
The Plum 360 pumps have been pretty stable because the equipment seems to work, and I appreciate...
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Loyalty, Product
ICU Medical refreshed their fleet, and I don't know whether they are going to offer the Plum 360...
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Product
The Plum 360 is pretty interoperable right now. I know that certain areas have much better success...
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Loyalty, Product
The syringe pump is really at the end of its life and has been for a few years now. But we haven't...
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Operations, Product
From all the demos that I have seen and when I have been in training, I know the Plum 360's pumps...
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Loyalty
We are considering leaving ICU Medical, and we are looking for more reporting capabilities. The...
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Loyalty
We are looking at other pumps, as well as our current pumps, to see what is out there and available....
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Product
With the Plum 360, one of the features that we had been looking at for quite a while was the bolus...
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Operations
We haven't really been involved with any additional training from ICU Medical. However, the vendor...
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Relationship, Operations
We had to pull teeth to get a certain software upgrade with ICU Medical. I had been asking them for...
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Relationship, Operations
The people that I have worked with from ICU Medical have been fantastic. Over the course of the...
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Culture, Relationship
With ICU Medical’s support, I always have to go through the strict salesperson. I don't have true...
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Loyalty, Product
ICU Medical has made some upgrades, or there are some coming. They showed us a different pump when...
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Culture, Loyalty, Relationship
ICU Medical doesn’t check in with us. They have been lately because they know we are looking at...
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Operations, Product
ICU Medical had an upgrade on the server. I looked at the severity of it, and given what I saw, we...
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Loyalty, Product
ICU Medical acquired Smiths Medical, and I would like to see one server control all the pumps for...
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Operations, Product
The Plum 360 is fairly easy to use and understand. Before, we were with a different brand of pumps,...
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Product, Value
For ICU Medical, we standardized all the Plum 360 pumps, and those were pretty easy to upgrade. We...
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Product
The interface and application for the Plum 360 are not as intuitive as they could be. If I leave for...
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Relationship
There was one technician I dealt with from Smiths Medical who was a little confused when we talked...
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Loyalty, Product
There is no link between the pumps and the EMR. From an application standpoint, all we can do is...
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Relationship, Value
I haven't seen any additional charges from ICU Medical. ICU Medical tries pretty hard to keep their...
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Operations
When we go through an implementation with ICU Medical, we are on schedule; they are giving the...
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Culture, Value
There is really good value for us in ICU Medical. Our contract with them has been very good.
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Relationship
My ICU Medical representative went away on very short notice. I think the vendor did some...
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Relationship, Product
ICU Medical is very good about letting us know about disposable shortages or interruptions in the...
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Product
I was not impressed with ICU Medical’s Duo device. It has a different pump library. That was not a...
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Loyalty, Product
We have stuck with ICU Medical for our pumps for the last several years. There are positives and...
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Product, Value
The Plum 360 pump is not interoperable with our EMR. We haven't completed that functionality....
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Loyalty, Product
We are not 100% satisfied with our ICU Medical devices. The main issue that we have with the Plum...
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Relationship
Support with Smiths Medical was better than with ICU Medical. If I didn't have a direct contact for...
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Product
There are some reporting features that we wish we had that we don't have with the Plum 360....
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Operations
Ongoing training is not really existent with ICU Medical. However, unless there is a big workflow...
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Value
ICU Medical avoids charging for every little thing. The Plum 360 has a proprietary cassette as part...
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Loyalty
When we did our last evaluation, we went again with ICU Medical. We had already implemented the Plum...
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Product
With the software aspect of the infusion pumps, everything is fine. The drug libraries and...
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Product
The ICU Medical pumps are extremely simple, and the vendor does a decent job on the safeguards and...
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Relationship
I just want to have availability to people at ICU Medical who can solve our problems if they know...
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Relationship
One issue we have with the support from ICU Medical is callbacks. I email and call some of their...
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Operations
ICU Medical needs to have more training on ICU Medical MedNet that creates the safeguards and drug...
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Relationship, Product
The Plum 360 executive data analytics quarterly report is nice. The vendor has definitely taken our...
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Value
Pushing a library out continually for the Plum 360 pumps is extremely labor intensive for our IT...
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Product
Our users have trouble with the cassette priming in the Plum 360 pumps. The usability of the pumps...
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Culture
Sometimes the ICU Medical group stuff comes across as a big sales pitch to me. I recognize it is...
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Value
The Plum 360 pumps are not worth the money. I would only recommend them for a med/surg unit or...
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Relationship, Operations
ICU Medical’s vendor support post-go-live is pretty abysmal. We are told we are not an active...
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Relationship
We would like to have a library consultant from ICU Medical that we can reach out to who is part of...
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Relationship, Product
There has been no change with the Plum 360 pumps; there has either been no improvement or worse...
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Loyalty, Product
The Plum 360 pump is not a product I would ever recommend. That is a definite no. This isn't just a...
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Product, Value
The only thing I know that is an extra fee in addition to the base pump price is a mini pole. It...
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Product
I don't know whether this is an ICU Medical problem or another vendor's problem, but we have a lot...
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Relationship, Operations, Product
We have had a few hiccups with the upgrades for the Plum 360 pumps. Upgrading is a big project, and...
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Relationship
If we have a question, we will go ask ICU Medical, but I have never gotten anything to alert us of...
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Product
The Plum 360 pumps can consolidate more reports than other pumps. It is exciting that they are...
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Product
The Plum 360 needed some improvement, and that was what we got with an upgrade. There were some...
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Product, Value
One outcome that we have captured from the Plum 360 is drug library compliance. We are way more...
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Relationship, Product
ICU Medical is a unique company. We can feel the family. They like their jobs, and they know that at...
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Relationship, Value
We get incredible value adds from ICU Medical. We have a dedicated partner who helps with services...
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Relationship
Sometimes ICU Medical has transitions with different representatives or account directors, so...
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Value
The Plum 360 is not the most expensive, but it is not the cheapest either. However, the price...
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Product
ICU Medical has the first touchscreen IV pump on the market. It is called the Plum Duo, and it is a...
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Product
The Plum 360 is a volumetric pump. The volume that it delivers is the volume that the patient receives....
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Relationship
I have experienced the same support with the Plum 360 as I have with any of ICU Medical’s other...
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Loyalty, Product
One thing that ICU Medical needs to work on is the anesthesia module with the Plum 360; that module...
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Relationship
I would tell someone looking for a smart pump to go to a health system as a reference and assess the...
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Product
The Plum 360 functions as promoted. Sometimes a nurse will say that a pump didn’t alarm when it was...
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Relationship, Operations
We implemented something from ICU Medical, and they were an incredible partner. They did long...
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Product
The upgrades we have for the Plum 360 are fantastic. With our previous pumps, we had to run around...
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Value
There are charges that we have to pay to send the pumps in if we need ICU Medical to look at them....
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Loyalty, Product
I don’t like the keypad design on the front of the Plum 360 pump. It is too easy when manually...
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Product
Sometimes the Plum 360 pumps are a little finicky, but for the most part, the nurses find them...
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Relationship
The vendor support that we have gotten from ICU Medical for the Plum 360 pump has been a big plus....
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Product
I like the interoperability of the Plum 360 pump. It is user friendly. We do IV autoprogramming for...
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Operations
The Plum 360 pump implementation was our first equipment-oriented project. I had pallets upon...
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Operations
ICU Medical had a project manager who knew what they were doing and had a very strong methodology...
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Product
The Plum 360 pumps have this really strange special cassette, and there is a whole unique process...
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Operations
We are staying with ICU Medical because our people are relatively happy with the implementation...
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Product
The integration of the Plum 360 with our EMR has gone well in the last year. Our users like that....
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Relationship, Product
We had a small hiccup with our wireless service here in our hospital detecting and communicating...
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Operations, Product
We had some pushback from our nurses and providers on the workflows in the beginning. The pumps are...
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Product
If someone is looking for quality care, the Plum 360 is going to be their pump. It is a really good...
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Relationship
Our representative is my point of contact. The pumps are doing well. We were late to the game of...
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Relationship
A struggle I'm having is with the pump library and the process of getting updates pushed out to the...
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