Plum 360 (LVP)
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Manager

We have issues with the ability to find pumps throughout our organization. We must do drug library...

May 2022
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Manager

The pumps don't allow for partial-bag administrations. The issue with the partial bags is the...

May 2022
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Manager

The vendor has great support. They always answer my questions very quickly. I might not get the...

May 2022
||
(0)
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CNIO

The Plum 360 pumps were not well received by our nursing staff. The pumps are big and bulky, and...

May 2022
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(0)
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CNIO

We have issues with ICU Medical’s support. We have specific requests and items for the vendor when...

May 2022
||
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CNIO

When we started to introduce the system, the screens were very tiny, and the machines were heavy and...

May 2022
||
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CNIO

During the last few visits that we have had from ICU Medical, their executive team has been out here...

May 2022
||
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CNO

We would like personalized, real-time training videos for our nursing staff. We have had to develop...

May 2022
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CNO

Our safety profile is better because of the use of the pumps. We have found no better alternative.

May 2022
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CNO

There have been hidden costs with some of the software updates, and those weren't fully disclosed...

May 2022
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CNO

We would like the vendor to have more proactive outreach prior to implementations and for them to...

May 2022
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Manager

The steps for automatically programming the Plum 360 pumps are pretty complicated, and if the steps...

Apr 2022
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Director

The vendor’s service is bad. They say that they have quick turnaround times, but it takes weeks to...

Apr 2022
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Director

All the nurses complain that it takes too long to program the pump. They have to put in an entry,...

Apr 2022
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Director

The integration of the Plum 360 was definitely not a smooth transition for us. We are still finding...

Apr 2022
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Director

We had an issue with education prior to the rollout. We did not do enough. We made a very serious...

Apr 2022
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Director

When we needed more pumps, we opted to go with the Plum 360 pumps. I knew what the pumps looked like...

Apr 2022
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Director

The pumps are all working how they were promoted to. The pumps have been a good workhorse for us. As...

Apr 2022
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Manager

The Plum 360 pumps' workflow for weight-based drugs is very complicated. It is hard for someone who...

Apr 2022
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Director

We do not have bidirectional EMR interoperability between the pumps and our EMR. I wish we did...

Apr 2022
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(0)
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Manager

Our relationship with ICU Medical is very good. They answer our questions and handle any outages...

Apr 2022
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(0)
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Director

We don't really need web support for the pumps, but if I have a problem, I can just call our...

Apr 2022
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Manager

Any time we have needed the vendor's support, the vendor has always followed through. There has...

Apr 2022
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Manager

When our representative was on-site for the training, they were very flexible. They were able to be...

Apr 2022
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Manager

I like the solution's lighting and the easy accessibility to all the behind-the-scenes functions...

Apr 2022
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Manager

We went with the version we did because it was an expansion of what we already knew. The foundation...

Apr 2022
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Director

The way the Plum 360's ease of use was promoted compared to how it works is not good. The pump is...

Apr 2022
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Director

I heard back from our team about the functionality being added to the Plum 360. The vendor is not...

Apr 2022
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Director

We are definitely in a better situation than we were before in terms of automation, tracking, and...

Apr 2022
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Director

The number-one piece of advice that I would give is that the Plum 360 is a big commitment. It is...

Apr 2022
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Manager

The Plum 360 pumps from ICU Medical work great. They are so durable that I don’t have to worry about...

Apr 2022
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Manager

We upgrade the pumps and the libraries remotely. I don’t have to touch any of the pumps or libraries...

Apr 2022
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Manager

We are working on getting the Plum 360 to communicate with our EHR the way we want. Doing that is...

Apr 2022
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Manager

The training and the setup from ICU Medical were great. We didn’t have any issues when we received...

Apr 2022
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CNO

The Plum 360 is a great product with no issues, and that is a rare find. I would recommend the pumps....

Apr 2022
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(0)
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Director

One nurse in the ICU made a big deal about the batteries and the size and weight of the product. If...

Apr 2022
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Director

The vendor should be pushing us toward more integration and more bidirectional flow. That would be...

Apr 2022
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Director

The physical size and weight of the Plum 360 have created issues in the ICU. We have small rooms,...

Apr 2022
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Director

We think highly of the Plum 360.

Apr 2022
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Manager

I have worked with all the pumps on the market. A bunch of them are functional, but the Plum 360...

Apr 2022
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Manager

I have no idea what we paid for the Plum 360, but we buy the cheapest things, so I would say that we...

Apr 2022
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Director

I understood that we were going to have additional support once we went live, but we got zero...

Apr 2022
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Director

The first month we had the product, we ran the reports, but there was no information there, so the...

Apr 2022
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CNIO

The engineers could do some things to improve the Plum 360 for end users. ICU Medical takes a long...

Apr 2022
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Director

Updating the pumps is a little more difficult than it used to be because the Plum 360 is a...

Apr 2022
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Director

I like the pumps. They have good limit settings, and the reporting is awesome. The pumps are pretty...

Apr 2022
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Director

Our contact person from ICU Medical gives out really good report cards. That person is always...

Apr 2022
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Director

Based on what I have seen, the interoperability should be pretty big once we go down that route.

Apr 2022
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Manager

The pumps seem very durable, and they have a lot of different functions that our previous pumps...

Mar 2022
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Director

The pump does what we expect it to do. We do not have bidirectional interoperability because we...

Mar 2022
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Director

We have an internal team that works with the pumps, but if our team can’t figure something out, they...

Mar 2022
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Director

ICU Medical's acquisition of Smiths Medical has not impacted us. We have our go-to person and...

Mar 2022
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Director

Library updates are one of the challenges and main downfalls of the Plum 360. I am very hesitant to...

Mar 2022
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(0)
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Director

The Plum 360 pumps are not great. I am not impressed with the product. We have nurses that feel okay...

Mar 2022
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(0)
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Director

When the vendor came out with the Plum 360, their radio card wasn't robust enough. They didn't have...

Jan 2022
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Director

We implemented the pumps in a facility that had very old devices. The people at the facility were...

Jan 2022
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Director

ICU Medical's pumps have a better user interface than other pumps. The Plum 360 is the only device...

Jan 2022
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Director

An implementation with all of the individual departments involved with an infusion pump integration...

Jan 2022
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Director

When we got a single-drug formulary in our medication inventory management system that worked with...

Jan 2022
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Director

The pumps do not have a channel ID built into them. We had to create stickers.

Jan 2022
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(0)
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Director

We buy the infusion pump, the license to use the infusion pump, and the software to put the drug...

Jan 2022
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(0)
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CIO

With ICU Medical's pumps, we can attach a bag to the pumps, but we can also attach a syringe, so we...

Jan 2022
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(0)
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CIO

We are very confident that we are getting bidirectional integration with ICU Medical's pumps. We...

Jan 2022
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CIO

With ICU Medical's pumps, we started with hundreds of drugs in the library, and within literally a...

Jan 2022
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CIO

With the nursing shortage, the time that the ICU Medical pumps will save our nurses both in setting...

Jan 2022
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Manager

Our experience with the Plum 360 pumps has been pretty positive. The updates to the pumps are a bit...

Jan 2022
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Manager

The only issue I have with the Plum 360 pumps is with sending updates. The length of time it takes...

Jan 2022
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Manager

As a vendor, ICU Medical is great. They are very responsive. If I have any questions or issues, the...

Jan 2022
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Manager

If other customers want to be integrated with their nursing MARs, that would be something to keep in...

Jan 2022
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Manager

ICU Medical is pretty good with pumps. Besides regular repairs and troubleshooting, we don't have...

Jan 2022
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Manager

ICU Medical is good at connecting the Plum 360 to the server and integrating it with our EMR. The...

Jan 2022
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Manager

The quality of support from ICU Medical depends on the support person we get on the phone. Most of...

Jan 2022
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Manager

Sometimes when we have to replace a mechanism assembly, there is already a serial number programmed...

Jan 2022
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VP/Other Executive

We have bidirectional interoperability between the pumps and the Epic system, and the...

Jan 2022
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(0)
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VP/Other Executive

Where we run into trouble is that we have to deal with the full range of pump devices that ICU...

Jan 2022
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VP/Other Executive

We have been causing delays on our side in this implementation, and the vendor has been very...

Jan 2022
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Director

We haven't had any significant issues with the Plum 360. However, we have struggled with...

Jan 2022
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Analyst/Coordinator

If another vendor had a better system, then we would certainly entertain the thought of switching to...

Jan 2022
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Analyst/Coordinator

The Plum 360 pumps do what they are supposed to do. They aren't like a Cadillac, but they do their...

Jan 2022
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Analyst/Coordinator

The vendor could improve the product by giving it a larger display screen or a touch screen. We...

Jan 2022
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Director

ICU Medical has been very supportive of us when it comes to building libraries and answering questions....

Dec 2021
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Director

Some of the Plum 360 pumps' strengths are that they are very dependable and easy to program. The...

Dec 2021
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Director

The Plum 360 pumps have a monochromatic display. Users have to move through a lot of different...

Dec 2021
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Analyst/Coordinator

We have bidirectional interoperability between the solution and EMR. We went live exactly when the...

Nov 2021
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Analyst/Coordinator

No go-live is ever perfect. There is always room for improvement. Our go-live with ICU Medical was...

Nov 2021
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Analyst/Coordinator

The vendor could have given us more attention during our training. The nuances of the devices were...

Nov 2021
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Analyst/Coordinator

During our training, the vendor provided us with some stellar resources.

Nov 2021
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Analyst/Coordinator

When the Plum 360 pumps are infusing a medication, they show a solid green light. When they are...

Nov 2021
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Analyst/Coordinator

The Plum 360 pumps are high-quality pumps. They are really durable. They have a nice, tough plastic...

Nov 2021
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Analyst/Coordinator

We have specific areas where we do certain things with infusions, but the Plum 360 pumps can't do...

Nov 2021
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Analyst/Coordinator

No one likes to wait on the phone for customer service. We have a dedicated account resource, but if...

Nov 2021
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Analyst/Coordinator

The vendor will usually give us a heads up if they are doing software updates or seeing a trend....

Nov 2021
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Analyst/Coordinator

I have the ability to reach out to one of the vendor's executives. That person is absolutely...

Nov 2021
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Analyst/Coordinator

We chose the product because of its quality, and it happened to come at a very good and reasonable...

Nov 2021
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Manager

Our implementation and recent upgrades weren't horrible, but they were a little difficult. I have...

Nov 2021
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CNO

I think there are good things about the Plum 360. I think the pumps are easy to use, and they have a...

Oct 2021
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CNO

For very ill patients who have a lot of pumps, the Plum 360 is a bit more cumbersome than some of...

Oct 2021
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CNO

My staff is very familiar with the Plum 360. From what I can ascertain from the report on usage and...

Oct 2021
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CNO

Our implementation was during COVID-19. When I did pump implementations at other organizations,...

Oct 2021
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CNO

ICU Medical is willing to work with us on integration. We don't have the systems that we could...

Oct 2021
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CNO

When we tracked our safety reports after the first implemention, there were a few reports that...

Oct 2021
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CNO

For a hospital our size that isn’t running a ton of different drips, I think there are better...

Oct 2021
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Director

We had some issues with the process of going live. We really struggled with ICU Medical on the...

Oct 2021
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Director

I can't say that the vendor hasn’t kept their promises, but I have felt like they have been very...

Oct 2021
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Director

The fact that the vendor charges a lot of money to come out and do an upgrade with how often...

Oct 2021
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Manager

When there are new drugs or guidelines, we get an update. We would like more training ideas from the...

Oct 2021
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Manager

If the vendor had information for us about new technology, I don’t know how we would get that. I...

Oct 2021
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Manager

I reached out to ICU Medical regarding a function that I wanted to have with the pumps. The version...

Oct 2021
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Manager

We don’t have too many issues with the Plum 360 pump. Overall, the pump works well for us. The...

Oct 2021
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Manager

The biggest thing ICU Medical could improve is communication. They are several versions ahead of us,...

Oct 2021
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Manager

I don’t need to contact ICU Medical very often for things because things are functioning for the...

Oct 2021
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Manager

ICU Medical has room for improvement in terms of following through on promises. We even had them...

Oct 2021
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Analyst/Coordinator

People in our organization are frustrated with ICU Medical because they are trying to...

Oct 2021
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Analyst/Coordinator

ICU Medical's initial training was good. We were familiar with a similar product, so the training...

Oct 2021
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Analyst/Coordinator

We have had a few challenges with the pumps not programming at a certain point in the process. It is...

Oct 2021
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Analyst/Coordinator

ICU Medical has added some good functionality that is helpful. The pumps are relatively intuitive....

Oct 2021
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Analyst/Coordinator

The Plum 360 is working well. Our nurses want to keep it. They are accustomed to it and very much...

Oct 2021
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Nurse

Some functionalities were promoted as good options for purchasing the pumps, but we had some...

Oct 2021
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Nurse

The Plum 360 pump isn't always straightforward. I am not sure why we don't have a wireless interface...

Oct 2021
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Manager

We have a lot of issues with the pumps that are unable to be resolved. We were slated to do some...

Oct 2021
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Manager

In terms of the technology that ICU Medical uses in their IV sets, the priming process is very...

Oct 2021
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Manager

The pharmacy support has actually been pretty great, but the nonpharmacy support has not been great....

Oct 2021
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Manager

On the front end with the nurses, there are a lot of air-in-line alarms happening. Those are most...

Oct 2021
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Manager

At this point, the decision has essentially been made to try to move on, but we are working out...

Oct 2021
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Director

There are some pluses and minuses to the system. With other systems, I have seen more adaptability...

Sep 2021
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Director

We don’t have the interoperability package with the system, and it is really desirable for us to be...

Sep 2021
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Director

The support people are really receptive when we call, and they are really fast at resolving things....

Sep 2021
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Manager

The vendor's implementation services were very well organized. They did things when they said they...

Sep 2021
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Manager

We had a question on the product that took the vendor a while to answer around how the libraries...

Sep 2021
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Manager

During the implementation, ICU Medical was very organized, prepared, experienced, and patient. I was...

Jul 2021
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Manager

As far as the training goes, ICU Medical was very prepared and organized. They had a specialist who...

Jul 2021
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Manager

Integration with the Plum 360 has gone fairly smoothly because the system had already been...

Jul 2021
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Director

ICU Medical could improve their canned reporting capabilities. They could do better. There is a ton...

Jul 2021
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Director

The biggest positive of working with ICU Medical has been the leadership and the technical support....

Jul 2021
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Director

From a pharmacy standpoint, ICU Medical’s training helps me understand the software library, bills,...

Jul 2021
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Director

We haven't finished the interoperability piece yet. But so far, ICU Medical has delivered on...

Jul 2021
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Director

I think the inner core of the Plum 360 is solid in terms of accurately administering medications,...

Jul 2021
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Director

The Plum 360 does a nice job of supporting, assisting, and helping assess data. We can get data...

Jul 2021
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Director

When we are charged, we are aware of it, and it is in our contract. Whether we think the charge is...

Jul 2021
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Nurse

I worked directly with the vendor during the implementation, and one of the things I look for in a...

Jul 2021
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Nurse

We had an issue where there was a shortage of syringes for the pump. The vendor gave us another one...

Jul 2021
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Nurse

I think very highly of ICU Medical. When ICU Medical bought the previous vendor owner out, I felt...

Jul 2021
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Nurse

I know that we have had a handful of challenges here and there with ease of use, but the issues are...

Jul 2021
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Nurse

I don’t know about the vendor’s new technology. But that is a positive thing because the vendor is...

Jul 2021
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Manager

I would have gone with another vendor's pump because it can expand more, and we can attach end-tidal...

Jul 2021
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Manager

ICU Medical has been taking care of everything, and the pumps do everything that they said they...

Jul 2021
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Manager

I like the ease of use and simplicity of the pumps. They don't have a lot of bells and whistles in...

Jul 2021
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Manager

Most of the bedside nursing feedback is less than desirable. Most nurses would prefer to go back to...

Jul 2021
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Manager

The PSI pressures for certain departments are too low. The PSI settings are configurable; we just...

Jul 2021
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Manager

The primary reason we chose the Plum 360 was the good track record for bidirectional integration...

Jul 2021
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Manager

The solution has some good safety features; if something is programmed in, the pumps will notice...

Jul 2021
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Manager

We don't like that we have to push so many buttons. We have to push a lot of buttons before we can...

Jul 2021
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Manager

When it comes to navigating the rollout for the initial implementation and for integration, things...

Jul 2021
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Manager

We can't preprogram the pumps without having the tubing in the pump. If we have a sick patient...

Jul 2021
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Manager

At the go-live, the vendor was very hands on. We had a smooth implementation.

Jul 2021
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Manager

I was not impressed with the vendor's online training system. It was very tedious and...

Jul 2021
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Manager

Every time that I have reached out to ICU Medical about an issue, they have been responsive. That...

Jul 2021
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Manager

We didn’t have any issues with ICU Medical’s training. They trained us on how to create the drug...

Jul 2021
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Manager

The Plum 360 is wireless, but it does not always kick on when we first start it up. That has been...

Jul 2021
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Manager

We have not had anything new from ICU Medical. I do not know whether they have told us about any new...

Jul 2021
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Manager

I still have contact information for the contacts that we had from our initial go-lives and other...

Jul 2021
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Manager

ICU Medical has recurring calls for random things. The higher-ups are on those calls to talk about...

Jul 2021
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Manager

We have a hard time finding outcomes from the Plum 360 because the reporting tools are a bit limited...

Jul 2021
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Manager

Most of the issues with the Plum 360 are with bidirectional things. The product itself works well...

Jul 2021
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Manager

ICU Medical delivers new technology via the web. We haven't had to get any upgrades because there...

Jul 2021
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Manager

ICU Medical was great when they helped us implement the system and answered our questions afterward.

Jul 2021
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Manager

On a daily basis, we do get our money’s worth from the product. But using the pumps to work with...

Jul 2021
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Manager

I would tell a peer that is starting off with new nurses that they would be able to operate these...

Jul 2021
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Manager

We tried to give a certain amount of fluid per hour, but the Plum 360 couldn’t do it. We commonly...

Jul 2021
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Manager

ICU Medical tries to work with us to support us with interoperability. The interoperability works....

Jul 2021
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Manager

I have not really had any issues with running the stated volume with the pump. Our biomed person has...

Jul 2021
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Director

I like the Plum 360 product and would recommend it to others. We all need to get on the product. Our...

Jul 2021
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Director

ICU Medical changed the infusions status report and made it a live report. I never heard about the...

Jul 2021
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Director

The problem with integration is not necessarily on the vendor. I haven't really seen how the Plum...

Jul 2021
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Manager

What is nice about the Plum 360 is that it has a concurrent infusion mode. We can run two...

Jul 2021
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Manager

The vendor's implementation had a lot of webinars and other things. It was a bit much for a facility...

Jul 2021
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Manager

ICU Medical's pump sets are a bit pricey compared to other pumps.

Jul 2021
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Manager

The implementation was fantastic. ICU Medical's training class was very good. They were very...

Jul 2021
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Manager

The pumps work great as long as they are plugged in. We have had some battery issues, but that is...

Jul 2021
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Manager

Our ongoing support has been fantastic. Our service person is amazing. They show up and answer...

Jul 2021
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Director

Everything went well with the product’s integration. I did not expect the integration with our EMR...

Jul 2021
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Director

Working on the drug library compliance and updating our drug library went really well.

Jul 2021
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Director

ICU Medical has been readily available the whole time. When issues arise, they are very prompt to...

Jul 2021
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Director

There are multiple other things, like our library compliance, that have greatly increased by using...

Jul 2021
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Nurse

So far our experience with the Plum 360 has been really good. We have had very few complaints about...

Jul 2021
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Nurse

We had some significant complaints about pump batteries. One of our departments really dug in. They...

Jul 2021
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Nurse

If I have a question for ICU Medical, I don’t hesitate to drop them an email. I view them as a...

Jul 2021
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Nurse

We had an analyst who started to integrate the pumps, and then unfortunately, they moved. So then I...

Jul 2021
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Nurse

When I need ICU Medical, I am able to access them very easily. I have gotten a good response time. I...

Jul 2021
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Nurse

Our ER doesn't love the pumps. But they have used them incorrectly and experienced a lot of issues...

Jul 2021
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Nurse

ICU Medical is always available. They do in-service training once a month. I appreciate that

Jul 2021
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Analyst/Coordinator

The analytics for the pumps are lacking a bit, but we have dedicated information and patient...

Jul 2021
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Analyst/Coordinator

One of the strengths of working with ICU Medical is that we can bundle services with them. That...

Jul 2021
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Manager

Overall, I am really happy with the Plum 360. We upgraded from the old Plum pumps, and these new...

Jul 2021
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Manager

My only issue with the Plum 360 pumps is that, for me, the display is too little and the coloring of...

Jul 2021
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Manager

I like the drug library that the Plum 360 has. I can change it, add to it, or manipulate it with...

Jul 2021
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Director

The implementation went really well. We were able to have ICU Medical’s personnel here on-site with...

Jul 2021
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Manager

ICU Medical is very thorough. That was even the case during the implementation.

Jul 2021
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Manager

We went with the Plum 360 because we wanted to be able to scan everything and transfer it into our...

Jul 2021
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Manager

The Plum 360 has an extensive library. It definitely has different clinical care areas, and that is...

Jul 2021
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Manager

One of the issues with the pump is there is not a regulated prime. The tubing is manually primed. We...

Jul 2021
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Manager

The Plum 360 is on a u-shaped pole, and they are bigger and take up more space than another pump we...

Jul 2021
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Manager

With the Plum 360 pumps, we cannot do anything until we prime the line and add the medication. We...

Jul 2021
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Director

The implementation team from ICU Medical was excellent. They worked with us as a team to get our...

Jul 2021
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Director

I really like that we can customize our drug libraries with our own formularies. We can do that...

Jul 2021
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Nurse

Our corporate pharmacist pushes all of our updates through and works very well. Everything happens...

Jul 2021
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Nurse

I don’t think our bedside nurses realized how many mistakes were made before the Plum 360. They...

Jul 2021
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Director

The Plum 360 is great for integrating with other vendors' systems. However, we do not have...

Jul 2021
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Director

I love that the pumps use peristalsis pumping action instead of a gravity feed. Our nurses probably...

Jul 2021
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Director

The Plum 360 is big, and we get certain patients who need the pump for 12 different medications. It...

Jul 2021
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Manager

There weren't any good or bad surprises with the Plum 360 pump. It works and is suitable for nursing....

Jul 2021
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Manager

The service from ICU Medical was done really well. They brought their team on-site and were very...

Jul 2021
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Manager

We got pricing that was better than the pricing from our previous vendor. ICU Medical will agree to...

Jul 2021
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Manager

Throughout the RFP process, the biggest knock on the Plum 360 pumps was that the footprint was a...

Jul 2021
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Manager

Our pharmacy really likes the ability to modify the drug library in the Plum 360 compared to our old...

Jul 2021
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CIO

We chose the Plum 360 pumps because of their stability and ease of use. So far, my staff has not...

Jul 2021
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CIO

When we implemented the Plum 360 pumps, we had a wireless issue, but ICU Medical fixed it. That was...

Jul 2021
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Nurse

The product is absolutely horrible. There is no backlight on the pump, so if we go into a room at...

Jun 2021
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Nurse

The vendor’s support people can’t answer our questions. All they do is send me new tubing to try...

Jun 2021
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Nurse

We are looking at our options right now. I would absolutely not buy the pumps again. I would never...

Jun 2021
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Nurse

The training was all done virtually. It was too confusing. It didn’t flow very well. But we got it...

Jun 2021
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Nurse

We have escalated things to the top of our organization. With ICU Medical, our customer support...

Jun 2021
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Nurse

Everybody in our hospital uses the Plum 360 pumps, except one unit because the pumps don’t fit the...

Jun 2021
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Nurse

The only drawback to the Plum 360 pump is that everybody hates the priming and having to flip the...

Jun 2021
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Nurse

The biggest employee satisfier for the Plum 360 pumps is the pressure alert for distal occlusions....

Jun 2021
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Nurse

There is a slight learning curve with the Plum 360 pumps. The arm that comes up when we press down...

Jun 2021
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Director

We had a really good experience with our recent upgrade. We had the project manager and other people...

Jun 2021
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Director

Our EMR vendor and ICU Medical are still working on making some things work together. I am not naïve...

Jun 2021
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Director

When running the pump on manual mode, there are multiple keystrokes to get to where we need to be. I...

Jun 2021
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Director

I had an issue, and I sent an email to an engineer asking whether they could help. They asked when I...

Jun 2021
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Director

We can capture what happened on the pump and whether the nurses are using the pump properly because...

Jun 2021
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Manager

The current pump that we have does not default to a drug library. That creates a safety risk.

Jun 2021
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Manager

There was supposed to be an update to the Plum 360 sometime last year. The update was delayed due to...

Jun 2021
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Manager

Because the pump is at the end of its life, I would never recommend it. What is available now is way...

Jun 2021
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