Plum 360 (LVP) Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 2:53:35 PM and Model.EvProductId = 91828

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User Commentary

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Manager

Functionality and Upgrades

Our implementation was extremely fast. It was big for us to get that done. We previously had an...

Oct 2020
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Manager

Lessons Learned

The ICU Medical pumps work well. There are certain things that they don't have the flexibility to...

Oct 2020
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Manager

Functionality and Upgrades

All the upgrades that ICU Medical has pushed haven't worked. The upgrades are pushed through the...

Oct 2020
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Manager

Functionality and Upgrades

I would give the pumps the highest rating in terms of the product functionality meeting our needs....

Oct 2020
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Manager

Lessons Learned

In terms of being proactive, ICU Medical has to go through the resource purchasing group, so there...

Oct 2020
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Manager

Other Observations & Comments

We will be extremely satisfied with the pumps in 12 months as long as they meet our ROI and safety...

Oct 2020
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Analyst/Coordinator

Service and Support

We are working toward interoperability between the Plum 360 pumps and our EMR. The project came to a...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Moving from a gravity-based, head-height-dependent pump to the Plum 360, which is a volumetric pump,...

Oct 2020
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Analyst/Coordinator

Implementation and Training

Our ICU Medical implementation went very well. We had some hiccups, but those were unavoidable.

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The Plum 360 performs as expected, and we push it to the limit.

Oct 2020
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Analyst/Coordinator

Relationship

ICU Medical constantly sends folks for me to collaborate with. I share my projects and my tools with...

Oct 2020
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Analyst/Coordinator

Service and Support

From a support perspective, we have a dedicated ICU Medical resource. I appreciate a lot of the...

Oct 2020
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Analyst/Coordinator

Lessons Learned

Overall, things with ICU Medical have gone well. They have learned from working with a health system...

Oct 2020
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Analyst/Coordinator

Relationship

The pandemic presented tons of challenges. Hospitals are shutting down and not allowing nonessential...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

When we saw the Plum 360 at another health system in an interoperable world, we knew where we would...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

The reporting for the Plum 360 pumps is outstanding compared to the reporting for our historical...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

There are some nuances with the Plum 360 pumps. When we program ICU Medical MedNet for our drug...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

When we get air bubbles in a cassette, there is a function we can use on line B to lure in a syringe...

Oct 2020
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Analyst/Coordinator

Relationship

Our contracting experience with ICU Medical was very collaborative. We asked for the moon and for...

Oct 2020
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Director

Functionality and Upgrades

ICU Medical was planning to provide training, but then COVID-19 hit. The vendor couldn't fly out,...

Oct 2020
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Director

Relationship

ICU Medical communicates very well. When we were planning for our implementation, they followed up...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

ICU Medical avoids nickel-and-diming. If we have issues, we speak to the vendor. They are usually...

Oct 2020
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Analyst/Coordinator

Service and Support

ICU Medical has been very supportive. They provided training. When we have any issues, they are...

Oct 2020
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Analyst/Coordinator

Lessons Learned

The pumps are so easy to use. I figured out how to use them by myself without reading anything....

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

When there are any issues, ICU Medical is very responsive. Nothing is perfect. We did have some...

Oct 2020
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Analyst/Coordinator

Service and Support

ICU Medical has been proactive. They have reached out a number of times since the initial gap when...

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

We have achieved part of our goals with the pumps, but it is still too early to tell whether we will...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We haven't been involved with the cost of the product, but the cost is probably fine. If it weren't,...

Oct 2020
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Analyst/Coordinator

Lessons Learned

ICU Medical really strives to make sure that we are happy and that things work for us. During...

Oct 2020
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Manager

Functionality and Upgrades

I don't think that there is anything that ICU Medical could do to improve the Plum 360. It is a...

Oct 2020
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Manager

Service and Support

I am not satisfied with the support from ICU Medical. The people who answer the phone and send in...

Oct 2020
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Director

Interfacing and Integration

I like that the Plum 360 pumps are fully integrated. The pumps are a little complicated and have...

Sep 2020
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Director

Relationship

ICU Medical has been a really good partner. They weren't necessarily a good partner in the...

Sep 2020
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Director

Functionality and Upgrades

We don’t have to worry about head heights for primary and secondary infusions. We can really...

Sep 2020
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Director

ROI / Cost (care and feeding)

Parts of our organization are very frustrated with the vendor because of the increase in the price...

Jul 2020
(1)
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Director

Interfacing and Integration

The pump is fine, and the pump library is fine. The journey toward interoperability has been...

Jul 2020
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Director

Functionality and Upgrades

We have discussed a request to not have the pump alarm. For interoperability to be successful, the...

Jul 2020
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Manager

ROI / Cost (care and feeding)

We had to have all of the pumps updated at one point. A few months later, we purchased new pumps and...

Jul 2020
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Manager

Functionality and Upgrades

The last update changed some things in the pumps. When the pump is alarming, we can click on the...

Jul 2020
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Manager

Functionality and Upgrades

The biggest challenge with the pumps is that we can only run one medication at a time. With COVID-19...

Jul 2020
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Manager

Functionality and Upgrades

We can't set up the pumps before the patients arrive. We can't set up the pumps until we have the...

Jul 2020
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Manager

Functionality and Upgrades

If we are giving a secondary medicine through the secondary channel, we will be alerted if the...

Jul 2020
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Manager

Functionality and Upgrades

There is one specific screen on the pump that is difficult to change. If we choose channel A, the...

Jul 2020
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Director

Interfacing and Integration

ICU Medical was very successful in terms of helping us on our journey toward interoperability. The...

Jul 2020
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Director

Other Observations & Comments

If ICU Medical were to release a syringe pump that ran on the MedNet architecture, that pump would...

Jul 2020
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Director

Service and Support

ICU Medical's responsiveness really stands out. The responsiveness could be due to the working...

Jul 2020
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Director

Implementation and Training

An area of improvement for ICU Medical would be around the nursing workflow. When a site is going...

Jul 2020
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Director

Interfacing and Integration

When we were building the integration between the pumps and our EMR, there was a full record testing...

Jul 2020
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Director

Functionality and Upgrades

The pump upgrades are interesting because ICU Medical always provides us with the information we...

Jul 2020
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CNO

Relationship

ICU Medical is a good partner. They listen to us and communicate well with us. They come on-site,...

Jun 2020
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Director

Service and Support

With ICU Medical, the time frames slide. The time frame would be set at a certain time of the year,...

Jun 2020
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Director

Service and Support

We want the support people from ICU Medical to have more expertise. When it comes to...

Jun 2020
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Director

Functionality and Upgrades

For what ICU Medical's pump does, it actually works fine and reliably, but it takes a long time to...

Jun 2020
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CIO

Relationship

We didn't need to have anything special for COVID-19. ICU Medical contacted us several times to get...

May 2020
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CIO

Other Observations & Comments

We were looking for a safeguard for an issue that we were having. The issue wasn't ICU Medical's...

May 2020
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CIO

Relationship

We still have a good relationship with ICU Medical. One of their strengths is how responsive and...

May 2020
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CIO

Functionality and Upgrades

One of the issues the vendor has is keeping pace with physical technologies. We have been updating...

May 2020
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CIO

Service and Support

ICU Medical's training and support are excellent. I haven't had to get an executive involved in a...

May 2020
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CIO

Functionality and Upgrades

The product isn't perfect in terms of working the way the vendor said it would, but the product is...

May 2020
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CIO

Future Outlook

My satisfaction will go up over the next 12 months if ICU Medical fixes some of the issues we have...

May 2020
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Director

Other Observations & Comments

We are questioning our service contract for the Plum 360, but I don't know whether that is...

May 2020
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Director

Implementation and Training

When it comes to the implementation of the pumps, the vendor has done a really good job with it. The...

May 2020
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Director

Functionality and Upgrades

The pump is working well. The libraries are easy to follow, and the software is easy to use. The...

May 2020
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Director

Other Observations & Comments

The Plum 360 pumps are a premier choice because they have been integrated with both Epic's and...

May 2020
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Director

Technology

The only negative with the Plum 360 is its size. The pumps are bulky, but they are tanks and are...

May 2020
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Director

Service and Support

We had an issue with the Plum 360 pumps and their certifications. The vendor's support people didn't...

May 2020
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Director

Other Observations & Comments

I am very likely to recommend ICU Medical's product over other vendors' products. ICU Medical seems...

May 2020
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CNIO

Functionality and Upgrades

There is always room for improvement, but the Plum 360 is pretty good at being easy to use.

Mar 2020
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CNIO

Technology

ICU Medical has been able to provide us with new technology, and they have given us what we needed....

Mar 2020
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CNIO

Relationship

We had ICU Medical's executives involved when we went on-site, and they were engaged.

Mar 2020
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CNIO

Implementation and Training

I rate the training a little lower with ICU Medical because we had to create our own training...

Mar 2020
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CNIO

Functionality and Upgrades

The product’s integration works pretty great, though I would like to see it work better with the RFI...

Mar 2020
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CNIO

Functionality and Upgrades

I think our score will be consistent a year from now. Nothing is perfect, but we are pretty happy....

Mar 2020
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Director

Functionality and Upgrades

If someone asked me whether I would choose the Plum 360 again a year and a half ago, I would have...

Mar 2020
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Director

Relationship

I haven’t seen everything that I have asked for, so I would say that the vendor doesn’t keep all of...

Mar 2020
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Director

Implementation and Training

The quality and effectiveness of initial and ongoing training are low. If I ever got a new manager,...

Mar 2020
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Director

Service and Support

I had issues when we went live because ICU Medical was in a different time zone, so if I had issues...

Mar 2020
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Director

Functionality and Upgrades

If I went to the newer product, I would actually like it. I am on an older model right now. I didn’t...

Mar 2020
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Director

Functionality and Upgrades

The vendor did a great job of updating their new pumps. There were some other things that I had...

Mar 2020
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Director

Relationship

The vendor is okay in terms of proactive service. The vendor executive involvement is okay. I know...

Mar 2020
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