Plum 360 (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product
From all the demos that I have seen and when I have been in training, I know the Plum 360's pumps...
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Loyalty
We are considering leaving ICU Medical, and we are looking for more reporting capabilities. The...
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Loyalty
We are looking at other pumps, as well as our current pumps, to see what is out there and available....
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Product
With the Plum 360, one of the features that we had been looking at for quite a while was the bolus...
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Operations
We haven't really been involved with any additional training from ICU Medical. However, the vendor...
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Relationship, Operations
We had to pull teeth to get a certain software upgrade with ICU Medical. I had been asking them for...
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Relationship, Operations
The people that I have worked with from ICU Medical have been fantastic. Over the course of the...
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Culture, Relationship
With ICU Medical’s support, I always have to go through the strict salesperson. I don't have true...
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Loyalty, Product
ICU Medical has made some upgrades, or there are some coming. They showed us a different pump when...
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Culture, Loyalty, Relationship
ICU Medical doesn’t check in with us. They have been lately because they know we are looking at...
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Operations, Product
ICU Medical had an upgrade on the server. I looked at the severity of it, and given what I saw, we...
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Loyalty, Product
ICU Medical acquired Smiths Medical, and I would like to see one server control all the pumps for...
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Operations, Product
The Plum 360 is fairly easy to use and understand. Before, we were with a different brand of pumps,...
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Product, Value
For ICU Medical, we standardized all the Plum 360 pumps, and those were pretty easy to upgrade. We...
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Product
The interface and application for the Plum 360 are not as intuitive as they could be. If I leave for...
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Relationship
There was one technician I dealt with from Smiths Medical who was a little confused when we talked...
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Loyalty, Product
There is no link between the pumps and the EMR. From an application standpoint, all we can do is...
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Relationship, Value
I haven't seen any additional charges from ICU Medical. ICU Medical tries pretty hard to keep their...
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Operations
When we go through an implementation with ICU Medical, we are on schedule; they are giving the...
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Culture, Value
There is really good value for us in ICU Medical. Our contract with them has been very good.
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Relationship
My ICU Medical representative went away on very short notice. I think the vendor did some...
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Relationship, Product
ICU Medical is very good about letting us know about disposable shortages or interruptions in the...
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Product
I was not impressed with ICU Medical’s Duo device. It has a different pump library. That was not a...
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Loyalty, Product
We have stuck with ICU Medical for our pumps for the last several years. There are positives and...
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Product, Value
The Plum 360 pump is not interoperable with our EMR. We haven't completed that functionality....
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Loyalty, Product
We are not 100% satisfied with our ICU Medical devices. The main issue that we have with the Plum...
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Relationship
Support with Smiths Medical was better than with ICU Medical. If I didn't have a direct contact for...
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Product
There are some reporting features that we wish we had that we don't have with the Plum 360....
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Operations
Ongoing training is not really existent with ICU Medical. However, unless there is a big workflow...
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Value
ICU Medical avoids charging for every little thing. The Plum 360 has a proprietary cassette as part...
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Loyalty
When we did our last evaluation, we went again with ICU Medical. We had already implemented the Plum...
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Product
With the software aspect of the infusion pumps, everything is fine. The drug libraries and...
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Product
The ICU Medical pumps are extremely simple, and the vendor does a decent job on the safeguards and...
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Relationship
I just want to have availability to people at ICU Medical who can solve our problems if they know...
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Relationship
One issue we have with the support from ICU Medical is callbacks. I email and call some of their...
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Operations
ICU Medical needs to have more training on ICU Medical MedNet that creates the safeguards and drug...
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Relationship, Product
The Plum 360 executive data analytics quarterly report is nice. The vendor has definitely taken our...
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Value
Pushing a library out continually for the Plum 360 pumps is extremely labor intensive for our IT...
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Product
Our users have trouble with the cassette priming in the Plum 360 pumps. The usability of the pumps...
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Culture
Sometimes the ICU Medical group stuff comes across as a big sales pitch to me. I recognize it is...
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Value
The Plum 360 pumps are not worth the money. I would only recommend them for a med/surg unit or...
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Relationship, Operations
ICU Medical’s vendor support post-go-live is pretty abysmal. We are told we are not an active...
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Relationship
We would like to have a library consultant from ICU Medical that we can reach out to who is part of...
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Relationship, Product
There has been no change with the Plum 360 pumps; there has either been no improvement or worse...
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Loyalty, Product
The Plum 360 pump is not a product I would ever recommend. That is a definite no. This isn't just a...
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Product, Value
The only thing I know that is an extra fee in addition to the base pump price is a mini pole. It...
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Product
I don't know whether this is an ICU Medical problem or another vendor's problem, but we have a lot...
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Relationship, Operations, Product
We have had a few hiccups with the upgrades for the Plum 360 pumps. Upgrading is a big project, and...
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Relationship
If we have a question, we will go ask ICU Medical, but I have never gotten anything to alert us of...
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Product
The Plum 360 pumps can consolidate more reports than other pumps. It is exciting that they are...
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Product
The Plum 360 needed some improvement, and that was what we got with an upgrade. There were some...
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Product, Value
One outcome that we have captured from the Plum 360 is drug library compliance. We are way more...
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Relationship, Product
ICU Medical is a unique company. We can feel the family. They like their jobs, and they know that at...
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Relationship, Value
We get incredible value adds from ICU Medical. We have a dedicated partner who helps with services...
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Relationship
Sometimes ICU Medical has transitions with different representatives or account directors, so...
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Value
The Plum 360 is not the most expensive, but it is not the cheapest either. However, the price...
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Product
ICU Medical has the first touchscreen IV pump on the market. It is called the Plum Duo, and it is a...
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Product
The Plum 360 is a volumetric pump. The volume that it delivers is the volume that the patient receives....
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Relationship
I have experienced the same support with the Plum 360 as I have with any of ICU Medical’s other...
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Loyalty, Product
One thing that ICU Medical needs to work on is the anesthesia module with the Plum 360; that module...
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Relationship
I would tell someone looking for a smart pump to go to a health system as a reference and assess the...
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Product
The Plum 360 functions as promoted. Sometimes a nurse will say that a pump didn’t alarm when it was...
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Relationship, Operations
We implemented something from ICU Medical, and they were an incredible partner. They did long...
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Product
The upgrades we have for the Plum 360 are fantastic. With our previous pumps, we had to run around...
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Value
There are charges that we have to pay to send the pumps in if we need ICU Medical to look at them....
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Loyalty, Product
I don’t like the keypad design on the front of the Plum 360 pump. It is too easy when manually...
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Product
Sometimes the Plum 360 pumps are a little finicky, but for the most part, the nurses find them...
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Relationship
The vendor support that we have gotten from ICU Medical for the Plum 360 pump has been a big plus....
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Product
I like the interoperability of the Plum 360 pump. It is user friendly. We do IV autoprogramming for...
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Operations
The Plum 360 pump implementation was our first equipment-oriented project. I had pallets upon...
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Operations
ICU Medical had a project manager who knew what they were doing and had a very strong methodology...
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Product
The Plum 360 pumps have this really strange special cassette, and there is a whole unique process...
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Operations
We are staying with ICU Medical because our people are relatively happy with the implementation...
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Product
The integration of the Plum 360 with our EMR has gone well in the last year. Our users like that....
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Relationship, Product
We had a small hiccup with our wireless service here in our hospital detecting and communicating...
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Operations, Product
We had some pushback from our nurses and providers on the workflows in the beginning. The pumps are...
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Product
If someone is looking for quality care, the Plum 360 is going to be their pump. It is a really good...
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Relationship
Our representative is my point of contact. The pumps are doing well. We were late to the game of...
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Relationship
A struggle I'm having is with the pump library and the process of getting updates pushed out to the...
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Product
We have heard a lot of complaints about the Plum 360 pumps from the nurses, but they used a...
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Culture, Relationship, Value
ICU Medical’s service is good. The vendor is a bit smaller than some of the other vendors, so they...
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Operations, Product
Things didn’t work out as smoothly as we would have liked for the rollout in terms of functionality....
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Product
There is a max rate of 999 milliliters per hour in the Plum 360 LVP. However, clinically, there are...
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Relationship, Product
The integration for the Plum 360 functions well. ICU Medical was involved in the integration...
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Product
With the Plum 360, we are able to run our own reports and see how the drugs have been utilized by...
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Loyalty
The Plum 360 pump is unfortunately not part of our long-term plans. I love that pump. The Plum 360...
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Operations
When we implemented the Plum 360 pump, we didn't really use any services from ICU Medical because it...
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Product
The Plum 360 doesn't meet our needs with total integration, but in terms of automatically loading...
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Relationship
We don't use ICU Medical’s support team, but they have always been proactive in checking in on us.
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Culture
The first billing component that I was aware of with ICU Medical was the initial purchase of the...
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Operations
ICU Medical did phenomenal working with our team. The implementation was probably one of the easiest...
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Operations
We don't receive any training from the vendor. We received training at the implementation, but from...
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Product
We have the integration with our EMR in terms of things flowing back and forth. However, even if...
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Product
I would purely recommend ICU Medical’s pumps. In terms of hospital measures, IV drug compliance,...
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Operations, Product
I like the ease of use of the Plum 360. We are integrating Epic so that our systems can talk to each...
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Product
Our Plum 360 pumps seem to be very stable as long as we can get nurses to plug them into the wall...
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Product
I like the pumps. They are working as advertised. The way they work is very old school because ICU...
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Product
I wish we could add a pump module to the brain mechanism of the Plum 360. I really like that ability...
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Product
I think that we bought the Plum 360 pumps with the intention of being able to do automatic EMR...
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Culture, Product
I am a little on the fence about whether I would buy the Plum 360 pumps again. I probably would not....
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Relationship
With ICU Medical, it is hard to find who to reach out to. We can’t even figure out who we are...
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Loyalty
With the Plum 360 pumps, I have had some weird stuff recently, so my overall satisfaction will...
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Product
The good thing about the Plum 360 pumps is most of the nurses do really well with them. The Plum 360...
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Loyalty
For the Plum 360 pump, I am pretty torn on whether I would buy it again. In terms of contracting,...
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Operations, Product
For the Plum 360 pump, we haven't had any training that I know of. I haven't had contact with...
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Loyalty, Product
The Plum 360 has an open recall, so I will have to see the functionality once the recall is...
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Operations
When the vendor came to do training, I was highly satisfied. Fortunately, we haven't needed the...
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Product
Our facility has continued to use the Plum 360 pumps, and we haven't had any issues. We rarely get...
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Product
On the back of the pump where ICU Medical has the controller for the audio level for the beep, there...
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Product
The feedback from the nursing staff and the facility overall hasn't indicated that they would move...
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Loyalty, Product
The Plum 360 pump is pretty easy to use for the end user. We upgraded some of our pumps because the...
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Product
The pumps upgrade when they are turned on, and I wish that we had a better way of dealing with the...
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Value
ICU Medical charges for upgrades and things like that. They are probably a bit more keen to charge...
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Relationship, Operations
ICU Medical has done a pretty good job. It has been a while since we have done an upgrade, but at...
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Loyalty, Product
I don't know whether I would buy the pump again just because it is currently not well integrated,...
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Culture, Value
We are leasing the pumps, and our salesperson promised we wouldn't need to pay for repairs. However,...
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Relationship, Product
We used to have local IT support from the vendor, and we don't have that anymore. Since...
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Product
The pumps seem very reliable. The Plum 360 performs much better than another vendor's product.
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Product
Our biggest problem is losing the pumps. We need Wi-Fi trackers on them, and then alarms to go off...
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Loyalty, Product
We would choose ICU Medical’s pumps over other pumps in the market right now because the ICU Medical...
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Relationship
We have very good support from ICU Medical. We had an issue to work out, and one of their executives...
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Loyalty, Product
So far, we are happy with the Plum 360 pumps, and I don't think we are going to replace anything....
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Product
A suggestion for improvement is to make the pumps a little easier to configure and connect to the...
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Relationship, Product
We had an issue a while ago where our certificates expired and no one from ICU Medical reached out...
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Relationship
We have great executive relationships with ICU Medical. The training, proactivity, and timeliness of...
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Loyalty
When we update our pump fleet, we will probably choose either Baxter or ICU Medical. We would...
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Relationship, Value
Our relationship with the vendor has been pretty good, but they are very tight regarding what we can...
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Loyalty
We will be getting EMR-pump integration in the future. And regarding the drug library, we have...
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Product
The pumps have an integral timer. After the battery gets run down the third time, the window will...
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Relationship
ICU Medical has a good user group meeting, and if I am available, I will listen in. It is more...
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Operations
The vendor needs to improve their service training for the in-house staff. I would like to see them...
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Operations
ICU Medical had a local trainer here, and I know they worked very hard to come in on weekends,...
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Value
The Plum 360 pumps are fine, but they are expensive.
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Loyalty, Product
The Plum 360 pump is our health system’s primary large volume pump, but we have dedicated units that...
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Product
We have had a lot of reliability issues around the Plum 360 pumps. We have had a lot of alarm issues...
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Product
The Plum 360 pumps are preferred by one team in our health system. They like some of the hazardous...
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Loyalty, Value
We chose the ICU Medical pumps because they were less expensive than the more expensive pumps and...
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Relationship, Product
In the past when we worked with ICU Medical, they used to provide us with a report we used, but the...
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Product
We have had a few issues with the batteries in the Plum 360 pumps. Also, when having to use the...
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Operations
The initial training with the Plum 360 pumps was great, but we haven’t had any ongoing training, and...
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Product
ICU Medical does things really well as far as ease of use for the nurses goes. The nurses don't even...
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Relationship
The vendor’s customer success team is always responsive when we ask questions. I can send the vendor...
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Loyalty, Product
We have found that the Plum 360 will not work in the same connector as our other pumps. The Plum 360...
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Relationship, Operations
We have been working with ICU Medical for probably a couple of years now. When we first started...
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Operations
The actual implementation of the Plum 360 went well. I don't think we had any problems using the...
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Relationship, Product
ICU Medical is a good company. They always try to stand by their product. Their resources and the...
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Relationship, Product
We have been working on interoperability with the Plum 360 and our EHR for a while, but we have had...
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Relationship, Operations
ICU Medical actually came out to our sites to help us with a software upgrade we required for going...
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Culture, Product
The vendor is doing what they said they were going to do, but the system is clunky. We have to use...
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Relationship, Product
The Plum 360 is still fairly new, so the pumps haven't gotten a lot of abuse yet from the nurses....
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Product
With the Plum 360 in terms of seeing the number of repairs coming down, there are not all that many...
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Product
In the beginning with the Plum 360, we didn't realize that the pumps needed to be plugged in...
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Product
The Plum 360 has been okay. As far as pumps go, ICU Medical is in a better place than some of their...
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Operations
ICU Medical’s training is fine. Our facility that recently got training from the vendor was very happy....
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Loyalty, Relationship
I work with ICU Medical. I talk with them frequently. I know what the outcomes are. ICU Medical is...
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Product
I would recommend the pumps. I think the Plum 360 is good. The problem is that all the other vendors...
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Relationship
It is hard to rate proactivity because we haven’t had the Plum 360 pumps for very long. I'm not...
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Culture, Relationship
Our experience with ICU Medical has not always been positive on both the sales side and the service...
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Relationship
The techs that handle the Plum 360 pumps and come to us for any clinical or technical issues are the...
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Value
There were costs associated with the Plum 360 that we weren’t aware were going to be costs. We asked...
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Product
We like the ease of programming the Plum 360. The message bar gives directives that make the process...
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