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Plum 360 (LVP) Comments
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Commentary Summary
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User Commentary
Director
ICU Medical could improve their canned reporting capabilities. They could do better. There is a ton...
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Director
The biggest positive of working with ICU Medical has been the leadership and the technical support....
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Director
From a pharmacy standpoint, ICU Medical’s training helps me understand the software library, bills,...
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Director
We haven't finished the interoperability piece yet. But so far, ICU Medical has delivered on...
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Director
I think the inner core of the Plum 360 is solid in terms of accurately administering medications,...
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Director
The Plum 360 does a nice job of supporting, assisting, and helping assess data. We can get data...
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Director
When we are charged, we are aware of it, and it is in our contract. Whether we think the charge is...
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Nurse
I worked directly with the vendor during the implementation, and one of the things I look for in a...
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Nurse
We had an issue where there was a shortage of syringes for the pump. The vendor gave us another one...
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Nurse
I think very highly of ICU Medical. When ICU Medical bought the previous vendor owner out, I felt...
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Nurse
I know that we have had a handful of challenges here and there with ease of use, but the issues are...
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Nurse
I don’t know about the vendor’s new technology. But that is a positive thing because the vendor is...
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Manager
I would have gone with another vendor's pump because it can expand more, and we can attach end-tidal...
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Manager
ICU Medical has been taking care of everything, and the pumps do everything that they said they...
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Manager
I like the ease of use and simplicity of the pumps. They don't have a lot of bells and whistles in...
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Manager
Most of the bedside nursing feedback is less than desirable. Most nurses would prefer to go back to...
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Manager
The PSI pressures for certain departments are too low. The PSI settings are configurable; we just...
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Manager
The primary reason we chose the Plum 360 was the good track record for bidirectional integration...
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Manager
The solution has some good safety features; if something is programmed in, the pumps will notice...
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Manager
We don't like that we have to push so many buttons. We have to push a lot of buttons before we can...
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Manager
When it comes to navigating the rollout for the initial implementation and for integration, things...
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Manager
We can't preprogram the pumps without having the tubing in the pump. If we have a sick patient...
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Manager
At the go-live, the vendor was very hands on. We had a smooth implementation.
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Manager
I was not impressed with the vendor's online training system. It was very tedious and...
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Manager
Every time that I have reached out to ICU Medical about an issue, they have been responsive. That...
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Manager
We didn’t have any issues with ICU Medical’s training. They trained us on how to create the drug...
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Manager
The Plum 360 is wireless, but it does not always kick on when we first start it up. That has been...
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Manager
We have not had anything new from ICU Medical. I do not know whether they have told us about any new...
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Manager
I still have contact information for the contacts that we had from our initial go-lives and other...
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Manager
ICU Medical has recurring calls for random things. The higher-ups are on those calls to talk about...
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Manager
We have a hard time finding outcomes from the Plum 360 because the reporting tools are a bit limited...
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Manager
Most of the issues with the Plum 360 are with bidirectional things. The product itself works well...
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Manager
ICU Medical delivers new technology via the web. We haven't had to get any upgrades because there...
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Manager
ICU Medical was great when they helped us implement the system and answered our questions afterward.
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Manager
On a daily basis, we do get our money’s worth from the product. But using the pumps to work with...
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Manager
I would tell a peer that is starting off with new nurses that they would be able to operate these...
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Manager
We tried to give a certain amount of fluid per hour, but the Plum 360 couldn’t do it. We commonly...
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Manager
ICU Medical tries to work with us to support us with interoperability. The interoperability works....
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Manager
I have not really had any issues with running the stated volume with the pump. Our biomed person has...
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Director
I like the Plum 360 product and would recommend it to others. We all need to get on the product. Our...
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Director
ICU Medical changed the infusions status report and made it a live report. I never heard about the...
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Director
The problem with integration is not necessarily on the vendor. I haven't really seen how the Plum...
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Manager
What is nice about the Plum 360 is that it has a concurrent infusion mode. We can run two...
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Manager
The vendor's implementation had a lot of webinars and other things. It was a bit much for a facility...
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Manager
ICU Medical's pump sets are a bit pricey compared to other pumps.
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Manager
The implementation was fantastic. ICU Medical's training class was very good. They were very...
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Manager
The pumps work great as long as they are plugged in. We have had some battery issues, but that is...
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Manager
Our ongoing support has been fantastic. Our service person is amazing. They show up and answer...
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Director
Everything went well with the product’s integration. I did not expect the integration with our EMR...
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Director
Working on the drug library compliance and updating our drug library went really well.
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Director
ICU Medical has been readily available the whole time. When issues arise, they are very prompt to...
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Director
There are multiple other things, like our library compliance, that have greatly increased by using...
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Nurse
So far our experience with the Plum 360 has been really good. We have had very few complaints about...
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Nurse
We had some significant complaints about pump batteries. One of our departments really dug in. They...
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Nurse
If I have a question for ICU Medical, I don’t hesitate to drop them an email. I view them as a...
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Nurse
We had an analyst who started to integrate the pumps, and then unfortunately, they moved. So then I...
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Nurse
When I need ICU Medical, I am able to access them very easily. I have gotten a good response time. I...
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Nurse
Our ER doesn't love the pumps. But they have used them incorrectly and experienced a lot of issues...
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Nurse
ICU Medical is always available. They do in-service training once a month. I appreciate that
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Analyst/Coordinator
The analytics for the pumps are lacking a bit, but we have dedicated information and patient...
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Analyst/Coordinator
One of the strengths of working with ICU Medical is that we can bundle services with them. That...
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Manager
Overall, I am really happy with the Plum 360. We upgraded from the old Plum pumps, and these new...
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Manager
My only issue with the Plum 360 pumps is that, for me, the display is too little and the coloring of...
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Manager
I like the drug library that the Plum 360 has. I can change it, add to it, or manipulate it with...
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Director
The implementation went really well. We were able to have ICU Medical’s personnel here on-site with...
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Manager
ICU Medical is very thorough. That was even the case during the implementation.
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Manager
We went with the Plum 360 because we wanted to be able to scan everything and transfer it into our...
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Manager
The Plum 360 has an extensive library. It definitely has different clinical care areas, and that is...
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Manager
One of the issues with the pump is there is not a regulated prime. The tubing is manually primed. We...
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Manager
The Plum 360 is on a u-shaped pole, and they are bigger and take up more space than another pump we...
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Manager
With the Plum 360 pumps, we cannot do anything until we prime the line and add the medication. We...
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Director
The implementation team from ICU Medical was excellent. They worked with us as a team to get our...
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Director
I really like that we can customize our drug libraries with our own formularies. We can do that...
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Nurse
Our corporate pharmacist pushes all of our updates through and works very well. Everything happens...
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Nurse
I don’t think our bedside nurses realized how many mistakes were made before the Plum 360. They...
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Director
The Plum 360 is great for integrating with other vendors' systems. However, we do not have...
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Director
I love that the pumps use peristalsis pumping action instead of a gravity feed. Our nurses probably...
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Director
The Plum 360 is big, and we get certain patients who need the pump for 12 different medications. It...
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Manager
There weren't any good or bad surprises with the Plum 360 pump. It works and is suitable for nursing....
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Manager
The service from ICU Medical was done really well. They brought their team on-site and were very...
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Manager
We got pricing that was better than the pricing from our previous vendor. ICU Medical will agree to...
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Manager
Throughout the RFP process, the biggest knock on the Plum 360 pumps was that the footprint was a...
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Manager
Our pharmacy really likes the ability to modify the drug library in the Plum 360 compared to our old...
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CIO
We chose the Plum 360 pumps because of their stability and ease of use. So far, my staff has not...
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CIO
When we implemented the Plum 360 pumps, we had a wireless issue, but ICU Medical fixed it. That was...
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Nurse
The product is absolutely horrible. There is no backlight on the pump, so if we go into a room at...
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Nurse
The vendor’s support people can’t answer our questions. All they do is send me new tubing to try...
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Nurse
We are looking at our options right now. I would absolutely not buy the pumps again. I would never...
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Nurse
The training was all done virtually. It was too confusing. It didn’t flow very well. But we got it...
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Nurse
We have escalated things to the top of our organization. With ICU Medical, our customer support...
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Nurse
Everybody in our hospital uses the Plum 360 pumps, except one unit because the pumps don’t fit the...
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Nurse
The only drawback to the Plum 360 pump is that everybody hates the priming and having to flip the...
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Nurse
The biggest employee satisfier for the Plum 360 pumps is the pressure alert for distal occlusions....
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Nurse
There is a slight learning curve with the Plum 360 pumps. The arm that comes up when we press down...
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Director
We had a really good experience with our recent upgrade. We had the project manager and other people...
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Director
Our EMR vendor and ICU Medical are still working on making some things work together. I am not naïve...
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Director
When running the pump on manual mode, there are multiple keystrokes to get to where we need to be. I...
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Director
I had an issue, and I sent an email to an engineer asking whether they could help. They asked when I...
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Director
We can capture what happened on the pump and whether the nurses are using the pump properly because...
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Manager
The current pump that we have does not default to a drug library. That creates a safety risk.
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Manager
There was supposed to be an update to the Plum 360 sometime last year. The update was delayed due to...
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Manager
Because the pump is at the end of its life, I would never recommend it. What is available now is way...
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The system for interoperability is very rigid. We can't really upload data or aim changes to the...
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The system seems to be very well received by the nursing staff. They like it. The Plum 360 is easy...
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Director
The product is part of our long-term plans, and if we were to buy more systems, we would buy more of...
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Director
The pump is fairly difficult to use. In the pharmacy meetings that I have been to, not many people...
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Manager
When I have any issues, I can reach out to ICU Medical, and they give me support. They have always...
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Manager
I have not had to reach out to ICU Medical often now that everything has been set up. Things are...
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Manager
I do not love how long it takes me to push out an update with the Plum 360 pumps. I have to click on...
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Director
When we started with the Plum 360, we saw where our drug library compliance got even better....
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Director
The Plum 360 meets about 98% of our needs. The thing that we are looking for is in that new upgrade....
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Director
The nurses that we had did an excellent job at training. ICU Medical’s service is very good. They...
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Director
We went through an upgrade during COVID-19, and that went very nicely. ICU Medical did an excellent...
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Director
The Plum 360 pumps have the capability for bidirectional EMR interoperability, but our EMR isn't set...
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Director
ICU Medical keeps the promises that they can keep. When they did the initial sales pitch, they had...
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Director
ICU Medical has good initial support and training. They seem to be a bit more proactive with upgrades....
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Director
I don't think ICU Medical has continued to provide ongoing training or contracted us to see whether...
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Manager
The Plum 360 is a good pump, and the drug library is great.
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Manager
We have to use additional IV pumps if we have more than two infusions going. That is the downfall of...
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Manager
There needs to be some changes with the drug formulary, but we don’t have access to anything.
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Director
Our pumps don’t have bidirectional interoperability with our EMR. I am sure that would be nice to...
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Director
We can go on the computer and see whether people have done overrides or have bypassed a soft limit....
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Director
It is pretty easy to train my nurses on the system. The reporting is great, and the library load is...
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Director
I don't see contact about training. Maybe the vendor contacts someone else at the facility, but...
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Director
It would be so nice to know whether the pumps would work in our hospital and to test the...
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Director
Learning the Plum 360 was easy. We used to have the regular pumps, and we could no longer get parts...
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Manager
We did not get a lot of support during the implementation. Everything was pretty much all on us. The...
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Manager
There are some connectivity issues with the pump, but besides that, the pumps have been working...
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Manager
Transferring new libraries to the pumps is kind of messy sometimes. We have to play around with the...
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Manager
There is always room for improvement. The pumps are safe, but we caught some errors with how fast...
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Manager
Once we connect the pumps to the EMR, our satisfaction will go up. We haven’t done that connection...
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Manager
We haven’t had the product for very long, but everything has been going well so far. The reports are...
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Manager
There was a built-in cost for everything with the product, so I don’t think the vendor charges us...
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Nurse
We don’t have bidirectional integration with our EMR and the Plum 360 pumps right now. We have...
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Nurse
If I were starting over, I would use what we have. The product quality is good. I hear some...
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Nurse
I haven’t had any issues with the vendor keeping promises. They have upgraded when we have needed...
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Nurse
We haven’t really had problems with the pumps except for a knob that keeps breaking and spinning. We...
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Director
The Plum 360 pumps seem to be working really well so far. We haven’t had any major issues. We run...
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Director
ICU Medical provided the initial training, but we handle the training now. If a nurse attempts to...
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Director
I believe we would buy the pump again. I actually talked with our nursing director to see whether...
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Director
We don’t routinely call ICU Medical. When we have an issue, we typically email the vendor. I don’t...
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Director
We had an older version of the Plum 360 pumps, and we use all of the consumables. We looked at the...
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Analyst/Coordinator
As far as what the clinicians say and what we hear from hospital administration about the Plum 360...
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Analyst/Coordinator
I mostly email one person from ICU Medical. They do a great job and go above and beyond. They always...
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CNO
The pump is capable of EMR interoperability, but we do not have that interoperability at this time....
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CNO
The company has worked with us any time we have had any major needs. The vendor is right there and...
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Manager
ICU Medical's pumps are fine. The library of medications came in vogue about a decade ago. I have...
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Manager
I appreciate the online video education that ICU Medical has. The education is pretty thorough, and...
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Manager
ICU Medical set up some phone calls with us to do our initial training with the pumps, and there...
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Manager
The last version upgrade gave us some really cool functionality around being able to change the...
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Manager
The vendor is really improving some of the role sets on the Plum 360 pumps. We are happy as clams...
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Manager
Between COVID-19, the need for more pumps, and all the problems hospitals are having with other...
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Manager
We have had a lot of broken parts and pieces. We actually think the broken pieces are due to the...
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Director
I wouldn't say that the vendor nickel-and-dimes us as a whole, but they do nickel-and-dime us for...
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Director
We can work on things and get support from the vendor from a biomedical standpoint. That is...
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Director
I know the solution will support our integration goals once things are complete. The vendor...
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Director
The drug library is great. We can locate the application via Wi-Fi, and that is an improvement over...
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Director
I have nothing bad to say about ICU Medical. Their training was outstanding, and I have received...
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Director
I like the Plum 360's new features. The pumps are self-clearing and non-life threatening. They work...
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Director
If I were to talk to someone who was interested in the Plum 360 pumps, I would explain the pump's...
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Nurse
The product does what the vendor said it would do. There are enough features that are nurse...
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Nurse
There are a couple of points to the system that we don’t care for. The major limitation is the lack...
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Nurse
We haven’t really used the vendor's support since the implementation. The product works well enough,...
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Director
The infusion pump does pretty much exactly what we want it to do. The only thing I don't like about...
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Manager
It was extremely painful for us to go through the acquisitions and company changes with ICU Medical....
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Director
We have been with ICU Medical for many years, and there is a lot of continuity. Our nurses are...
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Director
The Plum 360 doesn’t currently meet all of our needs due to issues with interoperability. In a year,...
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Director
ICU Medical tends to change consultants every time we meet with them. They used to come on-site, but...
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Manager
Going live with the Plum 360 was definitely a challenge. Early on, we had issues with getting...
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Manager
The Plum 360’s interoperability is really good. The fact that we get the added level of medication...
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Manager
The nurses seem to understand the Plum 360 pretty well. It is a new workflow for our nurses, so...
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Manager
We haven't been live for very long, but I know that we are going to be utilizing the Plum 360 for...
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Nurse
We had a portion for infusion management, and that was total-volume infusion. We had some capability...
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Manager
I would like to see an RFID add-on for tracking pumps. When we load the drug library to the pump,...
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Director
If it were up to me dealing specifically with ICU Medical, I would work with them again. However, I...
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Director
From a technical standup perspective, ICU Medical keeps their promises. They have very good support,...
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Director
ICU Medical waited a little too long to provide hand-off training about support and accessing the...
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Director
The Plum 360 has interfaced with our EMR, and it interfaces relatively quickly since that...
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Director
When we installed the Plum 360, we had someone schedule with our on-site support. We did screen...
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Director
We have had a couple of support items, and ICU Medical responded quickly and opened a ticket. I do...
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Director
The drug library is a lot more complex than it was with our previous pumps; it has a lot more space...
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Director
I was definitely not a happy camper with the methodology for the education. A good majority of...
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Director
The Plum 360 isn’t that different from what we were using. It is just moving to a slightly different...
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VP/Other Executive
The pumps are okay. Our challenge is that the bedside nurses aren't as happy with the Plum 360 pumps...
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VP/Other Executive
We haven't had any new technology from ICU Medical. We got what we purchased. The nurses are using...
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VP/Other Executive
In terms of COVID-19, ICU Medical helped us get pumps around our system so that we could be a hot...
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VP/Other Executive
ICU Medical has been responsive to us. I speak to the ICU Medical staff on a frequent basis. I know...
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VP/Other Executive
ICU Medical does a good job of driving tangible outcomes. They helped a lot with our implementation....
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VP/Other Executive
ICU Medical's pumps hold up. I have done the drop test with a pump, and it didn't break. We aren't...
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Analyst/Coordinator
Things are going well with the vendor. Our representative is very nice. This individual can usually...
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Analyst/Coordinator
I would purchase this product again. Like any large volume infusion pumps, there are some nuances...
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Director
The only feedback I have received from my nurses and nursing managers has been about the product's...
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Director
Overall, things are great with the Plum 360 pumps. Everybody loves these pumps. We are very happy...
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Director
If we need to check in with ICU Medical, we can. We stay in touch with the vendor. If we need...
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Director
The vendor's implementation services were very good. We had people on-site who were available to...
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Director
Our EMR is not completely integrated into the current pump. We probably need to do an upgrade for that....
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Director
Our staff can easily access these pumps because we have plenty of them. They are available. We can...
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Manager
The start-up for the Plum 360 was basically flawless. It was the easiest start-up I have ever been...
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Manager
The vendor didn't charge us for anything extra. We had people come in to help us program our pumps,...
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Manager
The Plum 360 is a bit different than the product we had before. I have to check the pumps out...
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Manager
We were able to rework our contract with the vendor on some of the rates for this system. I didn't...
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Manager
ICU Medical was very detailed in the upgrade process, but some of the preparation meetings were...
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Manager
This product supports our interoperability goals. We needed to make a change because we had an issue...
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Manager
The vendor definitely delivers new technology to meet our needs. There is some tubing that we would...
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Manager
ICU Medical's support is great. They get back to me on the same day that I contact them. We are...
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Manager
We have a vendor representative who we would rate highly. That person has been extremely available...
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Manager
I am highly likely to recommend this product to others. I have done my research on this solution,...
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Manager
One thing that we really like about this product is its dependability. An individual at my...
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Nurse
Before the Plum 360 pumps, we were using the Plum A+ pumps. That was not a big transition for us....
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Nurse
The only negative feedback I have received from our nursing staff members about this solution is...
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Nurse
I have no idea what our plans are for the future with the Plum 360 pumps. I know that there was talk...
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Nurse
There have been some issues with the alarm sounding. The pump is sensitive to blockages and other...
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Nurse
Right now, there is a problem with the pumps talking to our EMR. I think that is more an issue with...
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Nurse
In the beginning, one challenge with the pumps was about getting used to the way we primed them....
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Nurse
When we transitioned to the Plum 360, there are questions and issues that we worked through, but...
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Nurse
When we first went live, ICU Medical was helpful. When we had an issue, we could call them. The...
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Nurse
The Plum 360 has a good drug library. I think our satisfaction with the Plum 360 will improve over...
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Nurse
If we were looking to buy pumps again, I would see what other products are out there, but we haven't...
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Manager
The pumps don’t have bidirectional interoperability with the EMR, but we are going to be integrating...
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Manager
The team that is part of the implementation has been extremely helpful for us so far. My experience...
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Manager
We are very much in the early stages, but all of the pumps have seemed to be doing well over the...
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Manager
I have no direct experience being an end user of the pumps. But in our meetings, the nurses and the...
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Manager
Thankfully, we haven’t really needed to consistently go to the vendor executives for support. The...
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Manager
We pretty much had a smooth implementation. We worked closely with the vendor. The training was...
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Manager
Switching to a new pump vendor was a pretty urgent need for us because we were having a lot of...
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CNO
We need better reporting capabilities. We have been looking at pump usage during COVID-19, and more...
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CNO
We need a way to put a GPS tracker on the pumps to know their real-time locations. We have a report...
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