Plum 360 (LVP) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations
After their recall, ICU Medical sent someone to us who had never been trained, so they actually made...
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Relationship
It takes ICU Medical forever to fix things, and when we finally got someone to work with us, they...
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Operations
ICU Medical’s training is like a roofing company whose warranty is up when they drive away.
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Culture, Value
ICU Medical charges for everything they can get away with. They want us to pay for pumps that I have...
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Relationship
ICU Medical had some IT staff members who bent over backward to work with us and get things taken...
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Relationship, Operations, Product
It took us a while to get updates for the Plum 360 pumps because ICU Medical couldn't remember how...
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Relationship, Product
ICU Medical had recalls due to battery issues, so I would think long and hard before taking on...
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Product
The Plum 360 pumps are easy to set up, and maintaining the library is simple. We went live with two...
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Relationship
I have a contact at ICU Medical, so I can just text or email them if I have any issues.
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Relationship, Operations
We did an implementation with ICU Medical, and it was incredibly smooth. Also, the vendor’s support...
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Relationship, Product
Our success with the Plum 360 pumps cannot be emphasized enough. We are very happy. We wouldn't...
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Operations
We have been using the Plum 360 for a long time. We are very happy with the pumps. When we went to...
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Product
I have worked with other vendors’ pumps in the past, and I do like that those have multiple chambers...
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Relationship, Operations
I have never met anyone from ICU Medical’s team, and neither has my colleague, who has been around...
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Operations
For the implementation of the Plum 360, ICU Medical offered a lot of great on-the-ground support....
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Operations
ICU Medical did a great job of making sure that they had personnel on-site when we were deploying...
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Relationship
We have had numerous challenges trying to work with our technical support team to the point where we...
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Relationship, Product
Proactive service has been a little better for the Plum 360 than ICU Medical's other pumps. For the...
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Loyalty, Value
I feel like I got my money's worth with the Plum 360. We are fully online with the Plum 360, and...
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Product
ICU Medical could use AI for training. The pumps could also be trained to look for things like...
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Relationship
For the most part, ICU Medical has been supportive of us when we have had issues. If I pick up the...
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Operations
ICU Medical is pretty good at training, but there are a couple of things that they could do better....
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Relationship
At one point, ICU Medical's people were helping us deliver pumps, so their involvement was very...
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Value
ICU Medical spends a lot of money on batteries and shipments; there is no nickel-and-diming. When we...
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Product
The battery life on the Plum 360 pumps is terrible. ICU Medical has been very supportive. When they...
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Operations, Product
I have used the Plum 360 pumps for many years, and they have always been easy to use and navigate....
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Value
ICU Medical charges us more than we are comfortable with for parts.
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Product, Value
Once the nurses got used to the pumps and the fact that they had to have multiple pumps for multiple...
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Relationship
Given the competitive market, I would shop for a different system, but I don’t think I would find...
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Product
We are not impressed with the batteries. It is a fight on both sides. We have to get the nurses to...
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Product
We compare the Plum 360 to a multichannel pump product we had before, and that comparison is a bit...
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Relationship, Product
We are finding some unusual things with the Plum 360 that aren't explainable, and we think that...
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Operations
During the implementation of the Plum 360, we always had to ask for things that ICU Medical could...
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Relationship
I can't really think of anything ICU Medical could improve. They are really good. If I have a...
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Loyalty, Product
We love the interoperability of the Plum 360. We have been using it for a while, but we love it. I...
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Relationship
ICU Medical has a regular call with us, and they pull our data about how many alerts are firing, how...
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Product, Value
I don't think there are a lot of add-ons. There were some reporting things we did for the Plum 360,...
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Product
The biggest issue was the supply of the little cassettes for the Plum 360 during COVID, but we have...
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Relationship, Operations
We purchased full support in the go-live process for the Plum 360 pump, and we were extremely...
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Loyalty
We plan to keep the solution for the next several years. In terms of what ICU Medical offers and...
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Product
From a pharmacy perspective, I would buy the Plum 360 again. Compared to its competitors, the Plum...
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Relationship
ICU Medical could improve their support by providing a quicker response time on some of the tickets...
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Value
We have had the Plum 360 pumps for so long, and the safety software fees that we experience annually...
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Product
The end users don't like the Plum 360 pumps. We have to hit the number one three times to get a C....
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Loyalty
Our Plum 360 pumps are old, so we are looking to upgrade them. We want to go live with automatic...
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Product
The Plum 360 pumps have regular push buttons, and those make the pumps very click heavy. Users are...
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Relationship, Product
We had depleted battery problems with the Plum 360 pumps, but we had to figure the problem out...
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Loyalty
We never achieved the integration we had planned or expected with the Plum 360 pumps. That is one of...
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Operations
The go-live process for the Plum 360 pumps was hectic because we unexpectedly had to replace many...
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Relationship, Product
New technology is where ICU Medical falls short a bit with the communication part of things; we...
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Operations
I feel like ICU Medical’s training on how to build the drug library was really good. I'm not the...
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Loyalty
We have had conversations about integration, but we would have to get a third-party vendor. We are...
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Loyalty
We talked to all the different vendors and had them demonstrate their pumps for us. We were just...
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Product
ICU Medical got their ticketing system, and I don't know how long they have had it, but I just...
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Value
We are getting our money's worth with the Plum 360. The pumps are preventing errors. I have heard...
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Loyalty
We moved away from our last pump vendor because there were major complaints about them. The pumps...
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Relationship
We just did a service pack with ICU Medical, and they were pretty quick about things and were fairly...
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Relationship
ICU Medical has zero presence, and they are very difficult to figure out how to talk to....
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Product
It is easy enough to use the Plum 360, but because the whole point of a smart pump like the Plum 360...
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Relationship, Product
ICU Medical has never contacted me about EMR integration or what they have as a solution. There is...
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Relationship, Product, Value
ICU Medical has made some really good safety improvements to the library setup in the last couple of...
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Relationship, Product
We would tell other sites that we have been able to do wide, sweeping standardization across the...
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Loyalty, Product
I think the Plum 360 is pretty intuitive, but I cannot say how many times I have had to tell people...
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Relationship, Operations
I have multiple fast ways to contact our representative. ICU Medical reaches out when there is a...
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Operations
With implementations, we have scheduled meetings and pull all the teams in and make sure we are...
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Product
I would rate the integration and interoperability at the top of the scale because the Plum 360 is...
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Loyalty, Relationship
We are really struggling right now with ICU Medical. The relationship continues to deteriorate. The...
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Relationship, Product
The Plum 360 pumps are great when they work. They don’t support multichannel needs as well as other...
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Culture, Relationship
The introduction of the Duo pump was supposed to make everyone happy with the Plum 360 and Duo...
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Operations
ICU Medical does basically nothing for training. We have to do our own. They did the bare minimum in...
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Product
It is nice that these pumps don’t rely on gravity. That is one of the things that the vendor touts...
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Loyalty, Product
I would not have bought the Plum 360 if I had a choice. ICU Medical is not selling it anymore now...
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Product
The nurses like everything that they can do with the Plum 360. That is good. The Plum 360 has been...
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Relationship, Operations
I would like to see ICU Medical provide follow-up calls for help. Once someone is live with the Plum...
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Operations
I would tell others looking at the Plum 360 that the training is hard and long, but it is very...
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Operations
The training for the Plum 360 is just time-consuming and difficult. We can't do some of the stuff...
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Loyalty, Product
There haven’t been any complaints about how much the Plum 360 costs. We don't have any problems with...
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Operations
ICU Medical did a lot to get us going on the Plum 360. They were very good at the training portion...
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Loyalty, Product
The biggest feature that I'm looking for in the Plum 360 is the accessibility of the drug library....
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Product, Value
Our overall drug library compliance has been high since we implemented the Plum 360. We do pretty...
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Operations
We have had pretty good luck with the Plum 360 pumps. The initial training on how to use the Plum...
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Relationship, Operations
ICU Medical usually has a very responsive team. We have a good working relationship with our...
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Relationship
The only hiccup we have had in the past few years with the Plum 360 pumps is that part of our...
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Product
The Plum 360 pump is very easy to use. The build for CCDs, in order to allow each department to have...
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Product
We have been able to integrate the Plum 360 pumps with our EHR, but there are limitations that might...
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Operations
During the integration, there were a lot of questions that we had with different workflows and...
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Relationship
Sometimes when we ask the day-to-day support team a question, we don't get the right answer, and...
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Loyalty, Product
We love that there is an option for the integration of the Plum 360 pumps with the EHR, and there...
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Operations
The vendor somewhat keeps their promises. The situation is very muddy. With our integration project,...
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Loyalty, Relationship
The software we chose for the Plum 360 pumps allows us functionality. We actually don't even want to...
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Relationship, Operations, Product
ICU Medical has tip sheets and robust video vignettes for using the Plum 360 pumps. If we are having...
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Loyalty, Product
ICU Medical has already launched the Plum Duo, which has a touchscreen, color, notifications, and...
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Relationship
I meet with ICU Medical several times a year and have candid conversations about what we are working...
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Value
With inflation and rising costs, ICU Medical has been in line with other manufacturers. I haven't...
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Relationship, Product
ICU Medical is very supportive of our integration goals with several other vendors. We have a really...
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Operations
Ongoing training for the Plum 360 pumps is almost always driven by us. ICU Medical often wants to do...
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Relationship
ICU Medical has put a customer service process in place that is a bit frustrating. Instead of...
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Product
ICU Medical has some legacy products that are redundant. I would love to see them sunset those...
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Loyalty
We are looking at our options for replacing the Plum 360 pumps. Having one system is a major...
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Product
We like the care sets or the care teams. We have up to 40 different care sets that we can build in...
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Loyalty
The Plum 360 is very durable, and the pumps have lasted. However, we did have an issue with the...
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Relationship
ICU Medical has a pretty quick turnaround with support, and I have a direct contact person with them...
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Relationship, Product
ICU Medical’s appetite to be a true partner is important, and they have actually sent clinical folks...
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Operations, Product
ICU Medical's upgrades are good. Their upgrade staff is good.
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Relationship, Product
I have been told by ICU Medical that there are some enhancements and updates coming, but we haven't...
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Relationship
ICU Medical doesn't have much support. The people I worked with at ICU Medical for the...
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Operations, Product, Value
Some integration issues came up with the Plum 360. The integration wasn’t seamless, and there were...
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Product
The rounding is done differently on the ICU Medical side versus our EHR vendor’s side, and there is...
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Relationship
When we request enhancements from ICU Medical, the amount of time it takes to fulfill those requests...
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Relationship, Operations
In terms of ongoing phone and web support, ICU Medical does pretty well with responding quickly....
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Product
The Plum 360 just doesn't have some of the functionalities we need to help streamline things for...
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Product, Value
We recently went to an integration with our EMR, and I do like that. It saves a lot of time,...
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Product
We upgraded the Plum 360 last year, and ICU Medical MedNet was upgraded. We didn't have to do...
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Product
I rate the ease of use for the Plum 360 a few points down from the top score because I now know the...
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Relationship
If we have any sort of question or anything, I shoot the vendor an email and probably get a response...
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Relationship, Product
I can communicate with high-up people from ICU Medical. We have a vendor executive relationship. We...
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Product
I have the outcomes from the bidirectional integration with the Plum 360 pumps. We changed the way...
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Loyalty
The Plum 360 pump was part of our long-term plans until it got replaced by the Plum Duo. We have had...
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Product
The Plum 360 is a phenomenal pump. From an integrated perspective, it has allowed us to use...
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Relationship, Product
We have done a lot with this platform, and ICU Medical has taken the learnings that we have gotten...
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Relationship
We buy consumables from ICU Medical and are contracted with them for pump repair, so they help with...
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Loyalty
I’m excited for the next generation of the Plum 360. ICU Medical has released a new pump, and I have...
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Product
The Plum 360 is reliable and easy to use. From a maintenance standpoint, it is pretty...
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Product
The Plum 360 pumps seem to be meeting our needs. I haven't heard any complaints about them. The Plum...
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Product
We have integrated across multiple units, so there is flexibility and adaptability. ICU Medical...
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Product
The Plum 360 product’s integration with the EMR could be more seamless. Everything works together,...
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Loyalty, Value
The Plum 360 pumps are more than likely part of our long-term plans. As far as I know, there haven’t...
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Operations
The last Plum 360 upgrade was invisible to us because it wasn't so much of a complete free haul but...
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Operations
ICU Medical does a great job with initial training. Their follow-up training is available, but we...
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Loyalty, Product
With our old version of the Plum 360 pump, the motherboard could only accept a limited number of...
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Loyalty, Product
One determining factor in whether I would buy the Plum 360 pump again comes down to EHR integration....
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Product, Value
The Plum 360 pump has been easy to utilize. The smart pump libraries have been fairly easy to manage...
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Culture
I don't like that the Plum 360 pumps are single channel. That is a problem. ICU Medical was trying...
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Loyalty, Product
The Plum 360 pumps have been recalled, but I like their recall history. We would stay with ICU...
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Relationship, Product
ICU Medical had some issues when they converted the syringe pump to the way the Plum 360 pump was...
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Loyalty, Product, Value
For the Plum 360 pumps, I would look at a 10-year lifespan for actual replacement, and mainly...
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Product, Value
The Plum 360 pump meets all of our needs. The Plum 360 pump has evolved, been modified, and improved...
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Product
I would love for us to be able to use epidurals and PCAs on the Plum 360 pumps, but they just don't...
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Relationship, Product
We have had some issues with the Plum 360 pumps needing frequent repairs, but ICU Medical has been...
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Product
The Plum 360 pumps are easier to use for the nurses than our previous pumps. They don't have to...
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Product
The only thing some people struggle with on the Plum 360 pumps is getting the air bubble correct in...
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Relationship, Product
If I need a service ticket for something pharmacy related, ICU Medical is very responsive, but I...
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Loyalty, Product
There are still some questions on the Plum 360 pump in terms of automatic integration. We need a...
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Product
In my role, I don't use the Plum 360 pump in terms of programming them and such. I do a lot of...
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Value
ICU Medical has been great to work with. ICU Medical has to make their money. However, in the...
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Relationship, Operations
I haven't heard from ICU Medical since we went through our initial training. The only time we call...
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Product
The Plum 360 pumps have worked well since we got them. I like the ease of use. It is really easy to...
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Operations
ICU Medical hasn't come back and done any ongoing training. I would like them to offer ongoing...
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Product, Value
The Plum 360 pump is really easy to use, but now that I have been out and used other pumps, I think...
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Product
We have been fortunate with ICU Medical because we have maintained our supply chain during the...
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Product
If someone was looking into the Plum 360 pump, I would tell them not to get it. I have been in...
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Product
The tubing priming for the Plum 360 pump leaves things to be desired. I like the channel features,...
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Relationship, Operations
When we were going live with the Plum 360 pump, I felt like a lot of the things that we had...
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Product
The Plum 360 pump takes a lot of keystrokes through a lot of libraries to get to anywhere that we...
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Product
Overall, the Plum 360 pump has a learning curve. I am not a huge fan of the pump to be very honest....
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Relationship
ICU Medical may think that they have kept all their promises, but that is debatable. I would...
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Operations
The biggest challenge with the implementation services was the vendor not giving us enough time. ICU...
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Product, Value
The pumps haven't been dropped as much as we thought they would be, but sometimes we have to keep...
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Loyalty
When we evaluated pumps years ago, another vendor was neck and neck with ICU Medical. ICU Medical...
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Loyalty
The Plum 360 pumps are a lot heavier than the Baxter pumps, and that weight can sometimes wear on...
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Product
I'm not very happy with the performance of the Plum 360 pumps. Originally I was, but now the...
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