Alaris (LVP, PCA, & Syringe)
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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VP/Other Executive

The devices themselves are pretty much dumb devices. They have to be associated with what the vendor...

May 2022
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VP/Other Executive

At any one time, a portion of our fleet is down and waiting for some part or software change before...

May 2022
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VP/Other Executive

We are at the end of our pumps' lives. The technology has changed a lot, and there have been so many...

May 2022
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VP/Other Executive

The vendor’s executive involvement is not good because the executives are totally ignoring us.

May 2022
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Nurse

There are overinfusions with the Alaris pumps that apparently can't get figured out, and I don't...

May 2022
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Nurse

BD doesn’t have a solution for all kinds of workflows. We have some things that are out of scope...

May 2022
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Director

BD has good customer service. They are responsive. BD works on problems for the most part, although...

May 2022
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Director

I am happy with the Alaris pump. I would probably continue to use it or advocate for it as a...

May 2022
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Director

Our biggest headache right now is the fact that the Alaris has some limitations in the PCA...

May 2022
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Director

I think BD could provide more package support, including some training tools, so that we didn't have...

May 2022
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CNIO

BD is great to work with. When we were working to move their pumps into our system, BD kept all...

May 2022
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CNIO

BD has a lot of history of integration, and I feel that history in their product.

May 2022
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CNIO

We love the Alaris pumps. We are hoarding them because we want to keep them. We are getting our...

May 2022
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Director

We have stopped the interoperability of the Alaris pump because we can't get it to work with our EMR...

Apr 2022
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Director

If we needed to, we could get to an executive-level person at BD. But we haven't had to do anything...

Apr 2022
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Director

The Alaris pumps do exactly what they are supposed to do. The drug library is very customizable. The...

Apr 2022
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Analyst/Coordinator

Our experience with the Alaris has been really good. It hasn't changed a lot over time, but BD has...

Apr 2022
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Analyst/Coordinator

The only hiccup that we have had has been with pump integration. We weren't able to get that in...

Apr 2022
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Analyst/Coordinator

There is an excellent person with BD who we reach out to all the time for assistance. I have been...

Apr 2022
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Manager

BD is always very helpful with implementations. We have gone through server upgrades with BD, and...

Apr 2022
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Manager

BD's system of course is already integrated.

Apr 2022
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Manager

We can go directly to our executive-level account management at BD if we need to. I can't cite a...

Apr 2022
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Manager

BD has had a considerable amount of difficulty with recalls over the course of the last few years....

Apr 2022
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VP/Other Executive

For upgrades and other things, BD charges us an additional amount.

Apr 2022
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VP/Other Executive

We have been frustrated because there has been a pump recall. The new deployment of pumps has been...

Apr 2022
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Manager

The vendor negotiates with us. We can sometimes get things added to our contract at a lower cost.

Apr 2022
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Manager

The vendor offers to come in and do additional training as part of our contract.

Apr 2022
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Manager

I wish the product had some additional functionality. For example, I want the ability to lock up...

Apr 2022
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Manager

There is an issue with our EMR and the infusion pump where there are not enough character spaces to...

Apr 2022
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Manager

As we were initially moving toward interoperability, the vendor was very helpful in guiding us...

Apr 2022
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Analyst/Coordinator

BD had some significant recalls to their system a few years ago. Because of those recalls, BD hasn't...

Mar 2022
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Analyst/Coordinator

I wouldn't buy the Alaris again knowing its shortcomings. There is a lack of transparency from BD....

Mar 2022
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Analyst/Coordinator

I would tell other organizations that are looking at the BD about BD's lack of transparency...

Mar 2022
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Analyst/Coordinator

The most recent software upgrade addressed some of the recalls. However, the upgrade requires a new...

Mar 2022
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Analyst/Coordinator

BD offers training for the Alaris, but the training hasn't been very beneficial. We have utilized it...

Mar 2022
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Analyst/Coordinator

We can’t trust the system to do infusions, which is the basis of what we do. There is a risk of...

Mar 2022
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Analyst/Coordinator

BD provides a helpful data package. We use the data to improve the pump library. The Alaris has its...

Mar 2022
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Analyst/Coordinator

We haven't gotten our money’s worth from the Alaris because of all the difficulties and failures it...

Mar 2022
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Analyst/Coordinator

BD cannot provide integration even though we have been ready to integrate for years.

Mar 2022
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Analyst/Coordinator

The Alaris is very easily damaged because of the design. BD has reduced their staff offerings, and...

Mar 2022
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Analyst/Coordinator

BD's support is very accessible by phone or email, and I can reach out to my representative...

Mar 2022
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Manager

The user interface is dated and hasn't really been updated since we started using it. In comparison...

Mar 2022
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Manager

The service we get is great. The support people are responsive in helping us solve problems.

Mar 2022
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Manager

We have good interoperability with the LVP and syringe pumps. However, we have had some issues with...

Mar 2022
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Manager

The initial training was good; however, we have had mixed experiences with the ongoing training....

Mar 2022
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Director

We wish we had bidirectional interoperability between the pump and the EMR. It would be nice if the...

Mar 2022
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Director

There have been some issues with the Alaris because BD hasn’t been allowed to push out versions...

Mar 2022
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Director

When new upgrades come out, the vendor comes on-site and does training. BD sends out alerts to make...

Mar 2022
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Director

The Alaris pumps work as well as we expected. They work great, and I haven't heard about any issues...

Mar 2022
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Director

We chose the Alaris because it was a multimodule pump. All the modules could be through one...

Mar 2022
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Director

Not being able to get 510(k) clearance for an updated pump has been troubling because that has...

Mar 2022
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Director

We recently completed an upgrade to a more stable version of the pump's software. Our satisfaction...

Mar 2022
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Director

The Alaris is challenging for our specialty. We have accommodated the system to our needs with our...

Mar 2022
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Director

BD has partnered with us over time, and they have been a good partner overall. Soon after we went...

Mar 2022
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Director

If I had to pick something about BD that really drives me insane, it would be that they manufacture...

Mar 2022
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Director

BD is very reliable. We don't have a lot of problems with BD, and that is good. I wish there were...

Mar 2022
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Manager

The vendor has made no promises on the Alaris pumps, but they do what we need them to do. What we...

Mar 2022
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Manager

Training from BD hasn’t been necessary. The documentation that is available from BD is excellent. If...

Mar 2022
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Manager

If I contact the vendor's support desk, things are resolved in a timely manner. I expect that a year...

Mar 2022
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Manager

The Alaris pumps are currently not interoperable with our IV workflow management system. There are...

Mar 2022
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Manager

Our fleet of the Alaris pumps is extremely old and is still holding out, so we haven’t needed...

Mar 2022
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Manager

There are reports we can run based off the transactions in the Alaris pumps. Based on the...

Mar 2022
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Manager

We have found that the syringe modules within the Alaris pumps have some variable sensitivity. When...

Mar 2022
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Director

We have to request resources from BD if we want further engagement with training, for example, for...

Mar 2022
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Director

Nobody is proactive from BD, unfortunately. Once they land the lease or the sale, we won't really...

Mar 2022
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Director

The vendor executives have their own cadence for doing rounds, and they don't necessarily represent...

Mar 2022
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Director

Like Epic, BD corners the market as having the best practice products. I know that our organization...

Mar 2022
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Director

There was patient safety discovery around Alaris that prompted the organization to shift. There were...

Mar 2022
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Director

Another organization we work with is on the same EMR as us with the Alaris pumps and is very happy...

Mar 2022
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Director

If anything, we were looking for synergies between Closed System Drug-Transfer Devices (CTSDs) for...

Mar 2022
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Manager

BD had a recall of the Alaris with the FDA for over a year, so the vendor does not keep all their...

Mar 2022
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Manager

The Alaris is meeting all our needs, and we aren’t going to switch. The Alaris is not cheap, but we...

Mar 2022
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Manager

Now that we have interoperability with the Alaris pumps, using them is pretty straightforward. Using...

Mar 2022
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Manager

Once BD gets over their recall of the Alaris pumps, their vision is to integrate the PCA pumps and...

Mar 2022
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Director

We haven't had to work with BD’s customer service too much because everything in the Alaris has just...

Mar 2022
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Director

The Alaris has a really great dashboard that allows us to track many different metrics, and we have...

Mar 2022
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Director

BD has reached out to us periodically to review the data in the dashboards and see whether there are...

Mar 2022
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Director

BD recalled some of their products a little over a year ago. They gave us ways to go around the...

Mar 2022
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VP/Other Executive

The PCA bidirectional interface is not available, so BD has not kept their promises around that. We...

Feb 2022
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VP/Other Executive

I consider the Alaris pumps to be top of the line in infusion pump therapy. There is not another...

Feb 2022
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VP/Other Executive

We don't get a lot of upgrades or guidance from BD on when we should take an upgrade. For example,...

Feb 2022
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Analyst/Coordinator

With the Alaris pump, we are outdated. The interoperability piece is something that we drastically...

Feb 2022
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Analyst/Coordinator

We have been making some changes to our library sets with BD, and those changes are going to add...

Feb 2022
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Manager

BD released an update for firmware. We haven't taken it yet because it hasn't been FDA approved. BD...

Jan 2022
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Manager

We are heavily invested with BD. The pumps are workhorses. We have worked with a few other vendors,...

Jan 2022
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Manager

I have had both good and unfavorable experiences with promises being kept. BD hasn’t been delivering...

Jan 2022
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Analyst/Coordinator

We are close to reaching the life expectancy of the Alaris pumps, so that is something to consider...

Jan 2022
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Analyst/Coordinator

We have experienced learning challenges with BD. We have a few different pumps right now, and the...

Jan 2022
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Analyst/Coordinator

Because of the exposure we have had to other pumps, I would probably not continue with BD. No pump...

Jan 2022
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Analyst/Coordinator

BD keeps their promises because they don’t make a lot of promises. Their marketing team can be...

Jan 2022
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Analyst/Coordinator

Based on the literature and information BD provided, I expected more out of the product. BD's...

Jan 2022
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Analyst/Coordinator

We have requested many things in the past, but none of those requests have been considered or...

Jan 2022
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Manager

The on-site clinical team offers a package where they will come and do reassessments and education....

Jan 2022
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Manager

Bidirectional interoperability between the pump and the EMR hasn’t been approved by the FDA for the...

Jan 2022
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Nurse

If we have any server issues, we often can’t get ahold of anybody with the 800 number. We leave a...

Jan 2022
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Nurse

The implementation was really good. They supported us the whole time when we implemented the system...

Jan 2022
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Nurse

We had an issue with training, but that wasn't really BD's fault. They trained us all they could on...

Jan 2022
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Nurse

For most of BD's upgrades, they have to come in and touch every pump, and that is a pain. We can...

Jan 2022
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Nurse

The built-in antennas on the pumps could be a bit better. We have pretty extensive and high-quality...

Jan 2022
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Analyst/Coordinator

BD is our preferred vendor. I don't see them going away anytime soon because we are so immersed with...

Jan 2022
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Analyst/Coordinator

BD’s software is a bit disjointed. BD has multiple software systems for different things. Every time...

Jan 2022
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Analyst/Coordinator

Support, maintenance, and training are included in what we pay for the product. With the infusion...

Jan 2022
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Analyst/Coordinator

There have been times when BD would have implemented something in a way where we could have never...

Jan 2022
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Analyst/Coordinator

There are still drugs that are not supported with the Alaris pumps and EHR interoperability. I am...

Jan 2022
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Analyst/Coordinator

BD needs to do a better job in terms of training, working with our biomed team on how to use their...

Jan 2022
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Analyst/Coordinator

If an organization has a system of hospitals, I would rate my likelihood to recommend the product...

Jan 2022
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Manager

We implemented smart pump programming a few years ago, and I don't feel like there is anything new...

Jan 2022
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Manager

The Alaris pump performs well in many environments, but there is a lack of support for things like...

Jan 2022
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Manager

Some of our clinics are not physically set up to take advantage of the optimal position the Alaris...

Jan 2022
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Manager

It seems like BD charges us for every little thing. When we approached BD about a solution that...

Jan 2022
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Manager

I expect our engagement with BD to get better, but I don't really expect the pumps' overall...

Jan 2022
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Manager

BD doesn't really provide any ongoing training. We have to ask them for it. If we get feedback from...

Jan 2022
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Manager

When there are recalls of pumps, BD is very proactive about notifying us.

Jan 2022
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Manager

We are telling BD the same things over and over again, and they are just not getting addressed. We...

Jan 2022
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Manager

BD has some clinical consultants that they work with pretty closely. One is over reports and...

Jan 2022
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Director

It is very financially burdensome for us to replace the pumps' inter-user interfaces and batteries....

Dec 2021
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Director

The pumps' library build is significantly more useful for a certain specialty, but not all of BD's...

Dec 2021
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Manager

BD did an absolutely fabulous implementation job. The project was concise. We knew what the drug...

Dec 2021
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Manager

The initial training BD did with the nurses was excellent. And then, of course, the training was...

Dec 2021
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Manager

I am beyond happy with the Alaris pumps. We can electronically update them. Until someone has...

Dec 2021
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Manager

I got locked out of the Alaris server. We have to have a specific server for the pumps. The BD...

Dec 2021
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Nurse

BD has a good data analysis software program, and that is very helpful. It helps us look at our...

Dec 2021
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Nurse

The only hiccup that really comes from the Alaris pumps is the accuracy in the delivery of flow....

Dec 2021
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Director

I rate the BD's support high. The support people get on the phone with us and resolve issues, and...

Nov 2021
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Director

The Alaris is very user friendly. It performs as promised. The software for monitoring things is...

Nov 2021
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Nurse

We connect with someone from BD regularly. Our clinical engineering folks work with that person.

Nov 2021
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Nurse

Once people have adopted the workflow for bidirectional interoperability between the Alaris and the...

Nov 2021
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Nurse

We don't use PCA pumps nearly enough, and I am not sure why. Maybe that is a physician preference....

Oct 2021
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Nurse

BD is half and half when it comes to keeping promises. They haven't done as well as they could have,...

Oct 2021
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Analyst/Coordinator

BD’s people have been very responsive and helpful. That being said, I would love it if the help desk...

Oct 2021
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Analyst/Coordinator

We would like BD to revise the screen for nursing so that we can have more information there. That...

Oct 2021
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Analyst/Coordinator

When we had an issue with the infusion pump and had to fix it, there was a collaborative effort...

Oct 2021
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Manager

Our pumps are live with EMR pump interoperability. The pumps have been very cost effective, time...

Oct 2021
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Manager

The Alaris pump is great. We haven't had a lot of issues with it. The system is super sturdy and...

Oct 2021
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Manager

The current functionality is not quite meeting all of our needs because we sometimes need the pump...

Oct 2021
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Manager

I wish that the updates for the Alaris pump were easier. We have to get a bunch of people involved,...

Oct 2021
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Director

If I want to integrate with the Alaris pumps, there is a fee. If I want to get the pumps' software...

Oct 2021
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Director

During the implementation process, I had several contentious moments where I felt like BD wasn't...

Oct 2021
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Director

The Alaris pumps have integration abilities, but we are not there yet. If we get to add the...

Oct 2021
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Director

The Alaris pumps don't have some functionality that we need. There are complicated scenarios where...

Oct 2021
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Director

I would like the Alaris to be integrated, but BD isn't there yet. I hate that I have to go off...

Sep 2021
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Director

There is a better way to manage controlled substances with the Alaris than what we currently have. I...

Sep 2021
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VP/Other Executive

The integration is just unidirectional. We send orders to the Alaris system, but it can’t send...

Aug 2021
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VP/Other Executive

The Alaris pump is beneficial. The challenge is that I don't think our utilization of it has been as...

Aug 2021
||
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VP/Other Executive

I think BD would help us with the Alaris pump, but that would probably occur after we made it an...

Aug 2021
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Director

Overall, our support from BD has been very good. They are very attentive to our needs. BD has been a...

Aug 2021
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Director

Some concerns were raised because BD had some recalls related to various issues with the pumps. Some...

Aug 2021
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Director

We have been waiting a long time for the PCA integration. We have discussed other software...

Aug 2021
||
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Manager

BD really hasn’t delivered anything new. I think that they have some things in the next upgrade that...

Aug 2021
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Manager

We have had some really good experiences with BD’s executive team. They have been really good at...

Aug 2021
||
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Manager

When the Alaris pumps, they work. They integrate very well, and the interoperability has really...

Aug 2021
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Manager

Because of the FDA recall right now, I would not recommend the Alaris pumps because customers...

Aug 2021
||
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Manager

We use BD’s LVP pumps and syringes. We don’t use their PCAs because they don’t integrate. Our end...

Aug 2021
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Manager

The Alaris pumps have been recalled by the FDA now for over a year. BD hasn’t been able to sell...

Aug 2021
||
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Manager

BD’s support center is pretty good.

Aug 2021
||
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Director

We really like the Alaris product, and it has done us well. BD does a good job on the software, and...

Aug 2021
||
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Director

By no means are we saying that we don't like the company or the pump. We are going to continue to...

Aug 2021
||
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Director

The whole world has gone through difficult times with COVID-19, especially medical equipment...

Aug 2021
||
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Director

BD is less interested in the global or community healthcare approach and is more interested in the...

Aug 2021
||
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Director

We feel that BD nickel-and-dimes us. We do our own in-house repairs on a lot of things because of...

Aug 2021
||
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Director

The product is pretty solid, but it also isn't that durable because a lot of things break easily....

Aug 2021
||
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Director

BD sends us a lot of updates and keeps us informed, but there have been too many times that we found...

Aug 2021
||
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Director

The only time I was given access to someone higher up was when our representative was out on some...

Aug 2021
||
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Director

The quoting cost on some of BD's systems is ridiculous. We have had to aggressively negotiate for...

Aug 2021
||
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Director

The usability of the Alaris pumps is good. The nurses that are using them really love the fact that...

Jul 2021
||
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Director

The only downside to the system has been the recalls. They affect the biomedical department more...

Jul 2021
||
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Director

We replaced our previous PCA pumps with the Alaris pumps. They have been fairly handy. We have a...

Jul 2021
||
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Director

The way the pump recognizes the syringe and scans for how much medicine is in there makes it a...

Jul 2021
||
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Director

Anytime I have a problem, I can message our vendor executive, and that is done within a day. People...

Jul 2021
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Director

There are a few things that are bothersome, but in general, the pump is extraordinarily simple. But...

Jul 2021
||
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Manager

When I used to work with the Alaris pumps back in the day, I never had a problem with getting ahold...

Jun 2021
||
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Manager

I would definitely buy the Alaris pumps again. The pumps are good, and I don’t have any issues with...

Jun 2021
||
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Manager

BD's products are mostly integrated. BD is continuing to move forward with fully integrating all of...

Jun 2021
||
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Manager

The Alaris is actually beneficial compared to the products from other vendors. This is one of the...

Jun 2021
||
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Manager

I am pretty much engaged with BD, and they are engaged with me. They try to deliver what we ask for.

Jun 2021
||
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Manager

The Alaris is a smart infusion pump with one brain. It can touch multiple different modules, so we...

Jun 2021
||
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Manager

The Alaris technology is good. The only missing part is epidural, but there are changes that are...

Jun 2021
||
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Manager

I wish there was a way to actually differentiate the data between the different units, but with the...

Jun 2021
||
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Analyst/Coordinator

BD has always had great customer support. The integration process was smooth with a lot of vendor...

Jun 2021
||
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Analyst/Coordinator

The biggest thing about the Alaris pumps is the recalls. The recalls are real challenges because the...

Jun 2021
||
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Analyst/Coordinator

BD’s data tools are very helpful. Their infusion knowledge portal and Guardrails Editor software are...

Jun 2021
||
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Analyst/Coordinator

BD is a good vendor with a lot of support and structure. Other vendors' support is a little harder...

Jun 2021
||
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Analyst/Coordinator

Pump integration is the only time I see changes in the hardware or software configuration. We did...

Jun 2021
||
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Analyst/Coordinator

Other than the upgrades during the pump integration, it seems like there is a lack of innovation,...

Jun 2021
||
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Manager

I love that I can access the system from home. The flexibility is helpful. We could even do that...

Jun 2021
||
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Manager

BD's online support people and field technicians are responsive. We are able to troubleshoot things...

Jun 2021
||
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Director

We are not live with bidirectional pump and EMR interoperability. We would like to have that, but BD...

Jun 2021
||
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Director

The Alaris pumps are confusing for our end-user nurses. They have channels in a single device that...

Jun 2021
||
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Director

Our local site representative has changed hands a few times. At one point, our resource was told not...

Jun 2021
||
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