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Alaris (LVP, PCA, & Syringe)
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User Commentary

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Analyst/Coordinator

BD’s people have been very responsive and helpful. That being said, I would love it if the help desk...

Oct 2021
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(0)
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Analyst/Coordinator

We would like BD to revise the screen for nursing so that we can have more information there. That...

Oct 2021
||
(0)
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Analyst/Coordinator

When we had an issue with the infusion pump and had to fix it, there was a collaborative effort...

Oct 2021
||
(0)
 Thank you  Helpful

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Manager

Our pumps are live with EMR pump interoperability. The pumps have been very cost effective, time...

Oct 2021
||
(0)
 Thank you  Helpful

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Manager

The Alaris pump is great. We haven't had a lot of issues with it. The system is super sturdy and...

Oct 2021
||
(0)
 Thank you  Helpful

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Manager

The current functionality is not quite meeting all of our needs because we sometimes need the pump...

Oct 2021
||
(0)
 Thank you  Helpful

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Manager

I wish that the updates for the Alaris pump were easier. We have to get a bunch of people involved,...

Oct 2021
||
(0)
 Thank you  Helpful

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Director

If I want to integrate with the Alaris pumps, there is a fee. If I want to get the pumps' software...

Oct 2021
||
(0)
 Thank you  Helpful

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Director

During the implementation process, I had several contentious moments where I felt like BD wasn't...

Oct 2021
||
(0)
 Thank you  Helpful

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Director

The Alaris pumps have integration abilities, but we are not there yet. If we get to add the...

Oct 2021
||
(0)
 Thank you  Helpful

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Director

The Alaris pumps don't have some functionality that we need. There are complicated scenarios where...

Oct 2021
||
(0)
 Thank you  Helpful

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Director

I would like the Alaris to be integrated, but BD isn't there yet. I hate that I have to go off...

Sep 2021
||
(0)
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Director

There is a better way to manage controlled substances with the Alaris than what we currently have. I...

Sep 2021
||
(0)
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VP/Other Executive

The integration is just unidirectional. We send orders to the Alaris system, but it can’t send...

Aug 2021
||
(0)
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VP/Other Executive

The Alaris pump is beneficial. The challenge is that I don't think our utilization of it has been as...

Aug 2021
||
(0)
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VP/Other Executive

I think BD would help us with the Alaris pump, but that would probably occur after we made it an...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

Overall, our support from BD has been very good. They are very attentive to our needs. BD has been a...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

Some concerns were raised because BD had some recalls related to various issues with the pumps. Some...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

We have been waiting a long time for the PCA integration. We have discussed other software...

Aug 2021
||
(0)
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Manager

BD really hasn’t delivered anything new. I think that they have some things in the next upgrade that...

Aug 2021
||
(0)
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Manager

We have had some really good experiences with BD’s executive team. They have been really good at...

Aug 2021
||
(0)
 Thank you  Helpful

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Manager

When the Alaris pumps, they work. They integrate very well, and the interoperability has really...

Aug 2021
||
(0)
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Manager

Because of the FDA recall right now, I would not recommend the Alaris pumps because customers...

Aug 2021
||
(0)
 Thank you  Helpful

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Manager

We use BD’s LVP pumps and syringes. We don’t use their PCAs because they don’t integrate. Our end...

Aug 2021
||
(0)
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Manager

The Alaris pumps have been recalled by the FDA now for over a year. BD hasn’t been able to sell...

Aug 2021
||
(0)
 Thank you  Helpful

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Manager

BD’s support center is pretty good.

Aug 2021
||
(0)
 Thank you  Helpful

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Director

We really like the Alaris product, and it has done us well. BD does a good job on the software, and...

Aug 2021
||
(0)
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Director

By no means are we saying that we don't like the company or the pump. We are going to continue to...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

The whole world has gone through difficult times with COVID-19, especially medical equipment...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

BD is less interested in the global or community healthcare approach and is more interested in the...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

We feel that BD nickel-and-dimes us. We do our own in-house repairs on a lot of things because of...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

The product is pretty solid, but it also isn't that durable because a lot of things break easily....

Aug 2021
||
(0)
 Thank you  Helpful

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Director

BD sends us a lot of updates and keeps us informed, but there have been too many times that we found...

Aug 2021
||
(0)
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Director

The only time I was given access to someone higher up was when our representative was out on some...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

The quoting cost on some of BD's systems is ridiculous. We have had to aggressively negotiate for...

Aug 2021
||
(0)
 Thank you  Helpful

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Director

The usability of the Alaris pumps is good. The nurses that are using them really love the fact that...

Jul 2021
||
(0)
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Director

The only downside to the system has been the recalls. They affect the biomedical department more...

Jul 2021
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(0)
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Director

We replaced our previous PCA pumps with the Alaris pumps. They have been fairly handy. We have a...

Jul 2021
||
(0)
 Thank you  Helpful

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Director

The way the pump recognizes the syringe and scans for how much medicine is in there makes it a...

Jul 2021
||
(0)
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Director

Anytime I have a problem, I can message our vendor executive, and that is done within a day. People...

Jul 2021
||
(0)
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Director

There are a few things that are bothersome, but in general, the pump is extraordinarily simple. But...

Jul 2021
||
(0)
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Manager

When I used to work with the Alaris pumps back in the day, I never had a problem with getting ahold...

Jun 2021
||
(0)
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Manager

I would definitely buy the Alaris pumps again. The pumps are good, and I don’t have any issues with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's products are mostly integrated. BD is continuing to move forward with fully integrating all of...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

The Alaris is actually beneficial compared to the products from other vendors. This is one of the...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

I am pretty much engaged with BD, and they are engaged with me. They try to deliver what we ask for.

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

The Alaris is a smart infusion pump with one brain. It can touch multiple different modules, so we...

Jun 2021
||
(0)
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Manager

The Alaris technology is good. The only missing part is epidural, but there are changes that are...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

I wish there was a way to actually differentiate the data between the different units, but with the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD has always had great customer support. The integration process was smooth with a lot of vendor...

Jun 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The biggest thing about the Alaris pumps is the recalls. The recalls are real challenges because the...

Jun 2021
||
(0)
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Analyst/Coordinator

BD’s data tools are very helpful. Their infusion knowledge portal and Guardrails Editor software are...

Jun 2021
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

BD is a good vendor with a lot of support and structure. Other vendors' support is a little harder...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Pump integration is the only time I see changes in the hardware or software configuration. We did...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other than the upgrades during the pump integration, it seems like there is a lack of innovation,...

Jun 2021
||
(0)
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Manager

I love that I can access the system from home. The flexibility is helpful. We could even do that...

Jun 2021
||
(0)
 Thank you  Helpful

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Manager

BD's online support people and field technicians are responsive. We are able to troubleshoot things...

Jun 2021
||
(0)
 Thank you  Helpful

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Director

We are not live with bidirectional pump and EMR interoperability. We would like to have that, but BD...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris pumps are confusing for our end-user nurses. They have channels in a single device that...

Jun 2021
||
(0)
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Director

Our local site representative has changed hands a few times. At one point, our resource was told not...

Jun 2021
||
(0)
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Nurse

BD keeps their promises. I have had good experiences. We meet with a vendor contact regularly, and...

May 2021
||
(0)
 Thank you  Helpful

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Nurse

The Wi-Fi often disconnects when we are attempting bidirectional integration. That is probably more...

May 2021
||
(0)
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Nurse

We would like to see some interoperability with the system alarms. That is one of the biggest things...

May 2021
||
(0)
 Thank you  Helpful

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Manager

Alaris is meeting our needs. The pumps work very well. I like how well the guardrails and monitoring...

May 2021
||
(0)
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Manager

The data we have collected from BD has been helpful. We have the ability to see trends, and the data...

May 2021
||
(0)
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Manager

I have no problems with the pump. It does exactly what we need it to do. We do pump integration here...

May 2021
||
(0)
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Manager

There are some things that are a hassle with the integration, but a lot of that just has to do with...

May 2021
||
(0)
 Thank you  Helpful

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Manager

The PCA unit is nice if we have a patient who ends up getting too much medication. It will...

May 2021
||
(0)
 Thank you  Helpful

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Manager

The vendor still needs to work on the bidirectional pump-EMR interoperability. I would like to know...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor really doesn’t have a lot of process upgrades for end users. When they do, they usually...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got a new account representative recently. Up until that point, it was very easy to talk to the...

May 2021
||
(0)
 Thank you  Helpful

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Manager

BD's responsiveness is very good when we need them. If they find anything, they let us know right...

May 2021
||
(0)
 Thank you  Helpful

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Manager

The tangible outcomes would be that the system works as we expect it to. We don’t have a lot of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the Alaris system. It is probably the easiest system to understand from a user perspective....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The maintenance of the system, like updating our IV drug library and updating the information in the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The recall process is super annoying. I would just like to see somebody tell us our current...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has new technology, and it would meet our needs, but we aren't using it because there is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris product doesn't quite support our integration and interoperability goals, but that isn't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some real challenges with the product. It is not as nursing friendly as it could be. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the biggest challenges we face is that if we are running a basic infusion with the system and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the reports, and I can go in and see whether we are having problems and different things. I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At the time we purchased the product, it was the best available. I don’t know that it is still the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor attempted to do some nickel-and-diming, and we threw a fit. There was a recall recently,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we rolled out the pumps, they were very good. The vendor was very supportive and good during...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I have to reach out to the vendor's support, there has been a rift. The person helping has been...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

It would be nice to have the system easily integrate. I know there is potential for integration, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I prefer the Alaris pumps over other pumps. The programming and the software are easier. We have...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

My understanding is that the Alaris pumps don't have epidural indications or aren't approved by the...

Apr 2021
||
(0)
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Manager

BD is very responsive. Whenever we request something or have a question, it is very easy to get a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we went live, BD had a pharmacy specialist that we could work with closely. That person ran an...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

Interoperability is an aspiration of our facility, but we aren't there now. That isn't BD's fault....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD had a recall before COVID-19. They had their representative come on-site to walk us through the...

Apr 2021
||
(0)
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Manager

We do receive tangible outcomes with the pumps because we can run CQI reports. The Alaris pumps...

Apr 2021
||
(0)
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Manager

The Alaris is lacking in a few dosage units. There isn't a good way to access dose limits and rate...

Apr 2021
||
(0)
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Manager

The key thing that we learned with the product is that the maintenance of the database has to be...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

The on-call people get back to us quickly. We once had a server reboot that needed to have some...

Apr 2021
||
(0)
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Manager

We had a troublesome go-live and a tough implementation. The vendor provided us with a database of...

Apr 2021
||
(0)
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Director

The biggest lesson learned for us is that we have to train on the workflows. The technology is not...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The vendor has had a lot of recalls, which have been troublesome. We have had a few events where...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The pumps provide a fair amount of data. When I am working through a large amount of data to get to...

Apr 2021
||
(0)
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Director

The solution is really quite easy to use. Even with minimal training, a staff member can usually...

Apr 2021
||
(0)
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Director

The support that we have gotten has been very good. A couple of consultants have reached out to...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We don't have the capability for bidirectional communication with our PCA pumps. That is a big...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

BD is definitely a good company to work with. Overall, the Alaris is a good infusion pump. For...

Apr 2021
||
(0)
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Nurse

With BD, there are sometimes other fees for operations. There is always some charge for something...

Mar 2021
||
(0)
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Nurse

BD has different modalities, so people come out and do in-service training, and the vendor also has...

Mar 2021
||
(0)
 Thank you  Helpful

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Nurse

I can’t say that BD is really proactive. I usually reach out to them when I have a problem. We don’t...

Mar 2021
||
(0)
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 or  to see details.

Nurse

I know we get training for the reporting. There are concerns about the pump because there have been...

Mar 2021
||
(0)
 Thank you  Helpful

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Nurse

During our most recent implementation, the vendor came in and basically asked us how we wanted to do...

Mar 2021
||
(0)
 Thank you  Helpful

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Nurse

I am concerned about infusions with the BD pump. The pump is still built the old-school way with the...

Mar 2021
||
(0)
 Thank you  Helpful

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Nurse

There have been many recalls of the pumps for things like tubing or other parts of the pump. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The pumps don’t have certain workflows for certain situations. Not all our infusions are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

While the pump is infusing, we can very easily see the version that is running on the screen. So it...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD has the opportunity for integration with our EMR. There is an automatic feed from the EMR, so...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was pretty good. During the implementation, the vendor's responsiveness was...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to have better alerts from the vendor when something goes wrong. If things are working,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is meeting our needs. It is the best product we have had with the vendor. The vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor gets us where we need to go. I see my satisfaction increasing a year from now. Things...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The data from the Alaris doesn't go directly to the EMR. We scan the IV and drugs, but the data...

Mar 2021
||
(0)
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 or  to see details.

Manager

BD keeps their promises with the product. They don't respond as quickly as I would like, but they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Upgrades to the system are long, and they don’t happen quickly. They happen, but there is a huge...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The nursing end of BD's training is exceptional, but there is some opportunity in other departments...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD was supposed to fix the roller clamps in the system to where we would get an alarm. We still have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The data analytics portion of the system is not always user friendly. We can tell that someone...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Alaris pump doesn't alarm that much. If we need to hang another medication, we just get another...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had an upgrade a little while ago, and it went well. Our overall satisfaction is high and will...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor tends to charge us for everything they can get a capture for. We have had some issues...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor routinely offers new things or pushes out promotions for things, but those things aren't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have brought vendor consultants on-site, and they have always been top notch, but then the vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor could make improvements to their product complaint department. The vendor is very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reliability of the product needs to be improved. We have had some recalls. No piece of the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had to enter into high-level negotiations with the vendor executives. If there were certain...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There seems to be a lot of turnover with the vendor. The vendor would give us a point person as our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The interoperability is very good. The interoperability between the Alaris pumps and the Pyxis...

Mar 2021
||
(0)
 Thank you  Helpful

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Manager

From an IT perspective, the Alaris pumps seem really good and healthy. I never had to do anything...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD promised us the ability to support multiple drug libraries, and that promise wasn't fulfilled.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD pulls people that are sufficiently high up in the company when we are trying to troubleshoot our...

Mar 2021
||
(0)
 Thank you  Helpful

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Director

The vendor's products are still really fragmented. They don't connect together very well. I am...

Mar 2021
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(0)
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Manager

Switching to the BD pumps has been a good change. The updates are much easier than they were with...

Jan 2021
||
(0)
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Manager

The training portion of the implementation was great. The vendor came in and showed us more than we...

Jan 2021
||
(0)
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Manager

We weren't able to have interoperability right away. It took a little finagling, but it worked eventually....

Jan 2021
||
(0)
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Manager

We haven't had any issues with the product. With our old system, we had to prime the fluids and...

Jan 2021
||
(0)
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Director

BD offered some awesome training not long ago. They are continually updating their resource library...

Jan 2021
||
(0)
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Director

The pumps do exactly what they are intended to do. If we use the functionality exactly the way it...

Jan 2021
||
(0)
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Director

BD doesn't deliver new technology as fast as we would like. A lot of the technology has to be...

Jan 2021
||
(0)
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Director

BD offers user groups. Different sites get together and talk about user issues. BD is engaged in...

Jan 2021
||
(0)
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Director

We have the latest and greatest software for our pumps. We haven't had much trouble with BD. Things...

Jan 2021
||
(0)
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Director

We integrated the subsequent bag workflow into Alaris, and our experience has been very positive. We...

Jan 2021
||
(0)
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Director

Subsequent bag technology has been really good for our medical care units because nurses don't have...

Jan 2021
||
(0)
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Director

We sometimes find that we don't always use all the services that are available to us free of charge....

Jan 2021
||
(0)
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Manager

I really like the integrated platform that we have with the Alaris as well as the integrated...

Jan 2021
||
(0)
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Manager

BD has robust software that is also very user friendly. We have seen a reduction in errors because...

Jan 2021
||
(0)
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Manager

I wish that the Alaris was better for pediatrics. It does not have strong pediatric functionality. I...

Jan 2021
||
(0)
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Nurse

BD is proactive. They alert us about problems before we identify those problems, and they send us...

Jan 2021
||
(0)
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Nurse

Bidirectional EMR interoperability is coming. We had some issues with our workflow and with the way...

Jan 2021
||
(0)
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Nurse

We have been challenged with the Alaris pumps. We have invested quite a bit of money into them, so I...

Jan 2021
||
(0)
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Nurse

BD does a good job with their implementation services. The education was well done, and the handouts...

Jan 2021
||
(0)
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Nurse

BD makes the pumps seem easier to use than they actually are. I don't like that we have to raise and...

Jan 2021
||
(0)
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Nurse

I like the drug library and the safety features that come with the pumps. The pumps drive our...

Jan 2021
||
(0)
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Director

The representative for the pump library build is always accessible. I thought the build went well....

Jan 2021
||
(0)
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Director

We lost some functionality by moving from our previous pumps to the Alaris pumps. With the Alaris...

Jan 2021
||
(0)
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Director

BD has good reports. I know that our nursing team has used a lot of those reports.

Jan 2021
||
(0)
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Director

BD could get through their FDA training or testing and get the PCA modules in order to be...

Dec 2020
||
(0)
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Director

We hardly ever see BD, so we don't really know what is going on with the software, what upgrades are...

Dec 2020
||
(0)
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Director

The pump implementation was very poor. BD was not involved in it at all. They simply turned it over...

Dec 2020
||
(0)
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Manager

If I had a choice, I would stick with only the Alaris. I wouldn't go with the third-party systems...

Nov 2020
||
(0)
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Manager

I have never had an issue with the Alaris. The solution has done exactly what we have wanted it to...

Nov 2020
||
(0)
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Director

I would say that BD keeps their promises 50% of the time. They definitely have been better. I...

Nov 2020
||
(0)
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Director

The Alaris implementations have been great. BD has done very well. They know what they are doing;...

Nov 2020
||
(0)
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Director

Three to four pumps weigh less than the pumps of another vendor we looked at. We just put the pumps...

Nov 2020
||
(0)
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Director

All the experience that BD has is a huge advantage. Had we gone with BD long term, we would be live...

Nov 2020
||
(0)
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Director

We can perform software updates wirelessly. We can run .1 mLs per hour, and the pumps have tubing...

Nov 2020
||
(0)
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Analyst/Coordinator

We wouldn’t trade BD for anything. It is not BD's fault that we can’t have a bidirectional...

Nov 2020
||
(0)
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Director

Things have been going well with the product. We implemented library updates, and we did those...

Nov 2020
||
(0)
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Director

We have some new pumps, but we have also converted some of our systems at other sites. We had...

Nov 2020
||
(0)
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Manager

The product has had reporting issues. For example, we may have a certain number of infusions every...

Nov 2020
||
(0)
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Manager

We would use BD's syringe pumps if they were a bit better. They just don't have all the features we...

Nov 2020
||
(0)
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Manager

We have had a number of recalls with BD over the years. I think things are always rushed to market,...

Nov 2020
||
(0)
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Manager

The vendor doesn't make promises and is very careful about their promises. BD never makes promises...

Nov 2020
||
(0)
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Manager

BD is always good at training and support. We have had a couple of recalls, and in no time, we have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The pump is easy to use. It is pretty involved in the biomedical department, but there are minimal...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

The quality of the Alaris pumps is awful because there is recall after recall. I am sure patient...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are unhappy with the quality of the products and the team that is managing the recalls. BD's...

Nov 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

BD has not come out with anything new to support our needs. BD is not proactive at all. We have to...

Nov 2020
||
(0)
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 or  to see details.

Director

Unfortunately, we haven't been able to move forward with bidirectional interoperability because of a...

Oct 2020
||
(0)
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Director

BD hasn't been communicating about their progress with resolving the recall. But outside of that...

Oct 2020
||
(0)
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Director

The Alaris pumps offer the opportunity for interoperability. We can get certain data and monitor how...

Oct 2020
||
(0)
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Director

I was pleased with the Alaris pumps. In terms of quality, the pumps were really good.

Oct 2020
||
(0)
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Director

My only displeasure had to do with the support from BD. I reached out to them at one point and found...

Oct 2020
||
(0)
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Manager

BD's quality is first rate. The vendor does a good job. I have no complaints. I would buy the...

Oct 2020
||
(0)
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Director

The pumps have the capability for bidirectional interoperability with our EMR, but we don't...

Oct 2020
||
(0)
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Director

We are getting our money's worth from the pump software. It helps us keep medication safety...

Oct 2020
||
(0)
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 or  to see details.

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