Alaris (LVP, PCA, & Syringe) Comments

 

Featured  Reports

Preferences

   Bookmark

Related Blogs

Current Time Inside Cache Tag Helper: 1/18/2021 12:05:45 AM and Model.EvProductId = 924

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Nurse

Service and Support

BD is proactive. They alert us about problems before we identify those problems, and they send us...

Jan 2021
 Helpful

 or  to see details.

Nurse

Interfacing and Integration

Bidirectional EMR interoperability is coming. We had some issues with our workflow and with the way...

Jan 2021
 Helpful

 or  to see details.

Nurse

Service and Support

We have been challenged with the Alaris pumps. We have invested quite a bit of money into them, so I...

Jan 2021
 Helpful

 or  to see details.

Nurse

Implementation and Training

BD does a good job with their implementation services. The education was well done, and the handouts...

Jan 2021
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

BD makes the pumps seem easier to use than they actually are. I don't like that we have to raise and...

Jan 2021
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I like the drug library and the safety features that come with the pumps. The pumps drive our...

Jan 2021
 Helpful

 or  to see details.

Director

Implementation and Training

The representative for the pump library build is always accessible. I thought the build went well....

Jan 2021
 Helpful

 or  to see details.

Director

Functionality and Upgrades

We lost some functionality by moving from our previous pumps to the Alaris pumps. With the Alaris...

Jan 2021
 Helpful

 or  to see details.

Director

Functionality and Upgrades

BD has good reports. I know that our nursing team has used a lot of those reports.

Jan 2021
 Helpful

 or  to see details.

Director

Interfacing and Integration

BD could get through their FDA training or testing and get the PCA modules in order to be...

Dec 2020
 Helpful

 or  to see details.

Director

Relationship

We hardly ever see BD, so we don't really know what is going on with the software, what upgrades are...

Dec 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The pump implementation was very poor. BD was not involved in it at all. They simply turned it over...

Dec 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

If I had a choice, I would stick with only the Alaris. I wouldn't go with the third-party systems...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I have never had an issue with the Alaris. The solution has done exactly what we have wanted it to...

Nov 2020
 Helpful

 or  to see details.

Director

Future Outlook

I would say that BD keeps their promises 50% of the time. They definitely have been better. I...

Nov 2020
 Helpful

 or  to see details.

Director

Relationship

The Alaris implementations have been great. BD has done very well. They know what they are doing;...

Nov 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

Three to four pumps weigh less than the pumps of another vendor we looked at. We just put the pumps...

Nov 2020
 Helpful

 or  to see details.

Director

Technology

All the experience that BD has is a huge advantage. Had we gone with BD long term, we would be live...

Nov 2020
 Helpful

 or  to see details.

Director

Technology

We can perform software updates wirelessly. We can run .1 mLs per hour, and the pumps have tubing...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

We wouldn’t trade BD for anything. It is not BD's fault that we can’t have a bidirectional...

Nov 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Things have been going well with the product. We implemented library updates, and we did those...

Nov 2020
 Helpful

 or  to see details.

Director

Service and Support

We have some new pumps, but we have also converted some of our systems at other sites. We had...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

The product has had reporting issues. For example, we may have a certain number of infusions every...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would use BD's syringe pumps if they were a bit better. They just don't have all the features we...

Nov 2020
 Helpful

 or  to see details.

Manager

Technology

We have had a number of recalls with BD over the years. I think things are always rushed to market,...

Nov 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor doesn't make promises and is very careful about their promises. BD never makes promises...

Nov 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD is always good at training and support. We have had a couple of recalls, and in no time, we have...

Nov 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The pump is easy to use. It is pretty involved in the biomedical department, but there are minimal...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The quality of the Alaris pumps is awful because there is recall after recall. I am sure patient...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We are unhappy with the quality of the products and the team that is managing the recalls. BD's...

Nov 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

BD has not come out with anything new to support our needs. BD is not proactive at all. We have to...

Nov 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Unfortunately, we haven't been able to move forward with bidirectional interoperability because of a...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

BD hasn't been communicating about their progress with resolving the recall. But outside of that...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The Alaris pumps offer the opportunity for interoperability. We can get certain data and monitor how...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I was pleased with the Alaris pumps. In terms of quality, the pumps were really good.

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

My only displeasure had to do with the support from BD. I reached out to them at one point and found...

Oct 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD's quality is first rate. The vendor does a good job. I have no complaints. I would buy the...

Oct 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The pumps have the capability for bidirectional interoperability with our EMR, but we don't...

Oct 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We are getting our money's worth from the pump software. It helps us keep medication safety...

Oct 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The integration is getting better. BD is trying to integrate all of the systems. We aren't there...

Oct 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The Alaris pumps don't quite do what we want them to do. There hasn't been much development. We had...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

The ongoing phone and web support isn't great. As we encounter issues, we call the technical support...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Technology

The Alaris needs to be designed so that we can maintain a closed system whenever we have air...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Future Outlook

We are trying to sunset BD’s entire platform to move to something different. The recalls have gotten...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Usually when we get a response from BD, it isn't good news. We hear about things being back-ordered...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

BD is not as flexible as other vendors, but we can push and try to get some value-adds when we are...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The Alaris is pretty easy to use. That is for sure. But I am not seeing any new technology coming out....

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

When the piggyback is unclamped, the LVP does not recognize that the piggyback isn't clamped, and it...

Oct 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

In terms of reports, BD needs to create nomenclature that is usable and readable. We don’t need a...

Oct 2020
 Helpful

 or  to see details.

Director

Service and Support

In order to minimize the amount of PPE and COVID-19 exposure, we have pulled the Alaris pumps out of...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

The Alaris’ PCA module does not do the base infusion. BD is delivering new technology. I am not...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are looking at some other pumps, and I think we may consider switching in the next year. We are...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

In terms of the support and the data that we get from the product, BD is very good. The upgrades are...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The initial training was excellent, but we haven't had any additional training since then. We have...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product and the programming process are very intuitive. If there is an action that a user needs...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD is very easy to contact. They get right back with us. They quickly forward us to whomever can...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Building the initial data set is a beastly process, but doing modifications over time is very easy....

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

BD has not supported us well at all through the COVID-19 pandemic. They are not helpful at all, and...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

The Alaris pump is on recall. BD hasn't been forthcoming with the FDA. The FDA gave the vendor a...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The pumps don't have bidirectional interoperability with the EMR. BD lied to us and told us...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

BD’s pumps are unfortunately part of our long-term plans. I wouldn’t buy them again, and I didn't...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training is very poor. BD uses a trainer-train-the-trainer model that is very vague. It isn't...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I would like BD to get ahead of the curve on things and to tell us whether there are going to be...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We do have a bidirectional interface, but the PCA data doesn’t necessarily go back to our EMR as...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD knows that smart pump automation is the direction that the world needs to go to prevent medical...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have saved countless dollars because the Alaris pumps catch medication errors. I would tell...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Alaris pump does have bidirectional functionality with our EMR. The pump is fairly user...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't have any complaints about the pumps themselves. We send out very few of the Alaris pumps. In...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The technical support for the Alaris is outstanding. The vendor is proactive. We are able to obtain...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are waiting to upgrade the Alaris. The product is currently on a recall status, so we are in a...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The support from BD is good. Sometimes we get frontline support, but we can always get the issue...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The pump used to drive outcomes better, but BD has slacked off. The vendor used to have nice...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

We used to get a lot more attention from the vendor. We used to get more support on reports and...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

BD doesn’t seem to give us much executive involvement. We don't get direct involvement with them at...

Jul 2020
 Helpful

 or  to see details.

Director

Lessons Learned

We had a lot of problems with some of the features when we went live with the pumps, particularly...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The quality of BD’s products is probably okay at best. They had a couple of major recalls, and those...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The pumps have always been here, and our people didn't need a whole lot of training. The pumps are...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

BD has been very proactive in being up front when there are issues. They have made some significant...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

If BD doesn’t give us pumps, then my future satisfaction will be very low. So my satisfaction...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Our large volume pumps are bidirectionally integrated with our EMR, and that is fantastic.

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We have been waiting for an upgrade because we have the integration built in with our EMR. If we...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If the decision were solely up to me, I would buy the pumps again. I think they work really well. We...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Through the COVID-19 crisis, BD didn’t reach out to see whether we needed more pumps to help with...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We haven’t experienced any issues due to BD’s recall. But as pumps go out and we can’t repair them,...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Our EMR vendor and BD work really well together. We had a representative from our EMR vendor and one...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

As an organization, we decided to use a third-party service for our implementation. That kind of...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Folks from BD have done surveys about our go-live and have identified a few issues that we had. The...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

Since the recall, I have had to reach out to BD all the time for status updates. The vendor doesn’t...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Overall, things with BD are going well. They came to visit and reengage customers that were live...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If a nurse called the help desk today and said an infusion wasn’t programming, it would be hard to...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

BD’s recall impacted us when we wanted to purchase more pumps because we were expanding services....

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

There are a few things that I wish were a little bit different, but those things aren’t tremendous....

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD had a giant recall right before the pandemic started, so the timing wasn't the most fortunate for...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

Many sites have robust Wi-Fi hardware, but BD's Wi-Fi hardware is pretty insufficient and...

Jun 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

We have a support agreement with BD, and our contract covers the units that we have. We pay a fixed...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We recently took an update from BD. They brought a team on-site and had quite a few people involved...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

If someone were a Pyxis customer and then decided to become an Alaris customer, that person would...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD's integration is fairly well done, and the technology is good. We have done a couple of upgrades...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD's support is problematic. There is no 24/7 support for the Alaris pumps, even though there is...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

BD's people are very good at reaching out when they have time. They are communicating.

Jun 2020
 Helpful

 or  to see details.

Director

Lessons Learned

Our experience with the vendor has been very good. One thing I have noticed is that there really...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We had a nursing informatics resource and a pharmacy informatics person from the vendor. The...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We barcode everything and create order sets for everything. That is all part of our strategy. When...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor was very helpful in the preimplementation phase. They supported us a lot, and they...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Our go-live experience was excellent. The vendor had people on-site with us, and they brought...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t think we have really optimized the product as it should be optimized. We put monitoring...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The product is fantastic and works as promoted. The product does meet our needs, but we would like...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor hasn’t been engaged in delivering new technology. That could be the corporate office not...

Jun 2020
 Helpful

 or  to see details.

Nurse

Future Outlook

I have some hope that my future satisfaction will increase. I haven't specifically spoken to anyone...

Jun 2020
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

The only training I received was during orientation. I am not saying that BD hasn't come to train,...

Jun 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product isn't perfect. The character limit has been somewhat of an issue. We had a recall when...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell others that the pumps have worked well for us. The vendor hasn’t had to take the pumps...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The staff members who received training were pretty satisfied with it.

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The pumps are very interoperable. The problem is that we don’t have the pumps connected with our...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I give the pumps a high rating for the overall quality. The process of using them has been very quiet....

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The pumps have been pretty static. I don’t want to ding the vendor for that, but there isn’t...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor is proactive, especially in light of their recent recall. BD was pretty forthcoming with...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

We have regular meetings with BD and look for areas to improve. I give the vendor a high rating for...

Jun 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

The vendor does not charge us for little things. We have been good about including what we need in...

Jun 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product is pretty good and easy to use. The vendor has been good at delivering new technology....

Jun 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

The vendor provides us with excellent data, and I would recommend the product to others.

Jun 2020
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

I would ask the vendor to take their functionality out one more decimal point in each direction....

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The overall product quality isn’t great because we have had multiple recalls on things. We have had...

May 2020
 Helpful

 or  to see details.

Director

Future Outlook

I hope our satisfaction will improve in a year. The recalls should be done this year, so things will...

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would rate the product functionality lower for the Alaris pumps because we want interoperability...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The Alaris pumps are great at driving tangible outcomes. We wanted the pumps to run things more...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

BD is pretty good about training. There is a lot of IT training available if we need it. We just...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We don't have bidirectional interoperability. That is on the road map for this year, but it hasn't...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

I have a primary contact, and that person is fantastic. Every time I have a question, that person...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor contracts us when our pumps are getting outdated and when they want us to buy more or...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the Alaris pumps. I have seen some other pumps, and I feel like the Alaris pumps are fairly...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With the Alaris pumps, the only place we can run a straight infusion in milliliters per hour is...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When we program the pumps, we program the units that we want the nurses to use so that they don't...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We went live with the Alaris pumps not too long ago. We got our fleet updated in terms of the CPUs...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

I don’t know that we really discussed interoperability. I know that we have gotten quotes as to how...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

In terms of the product working as promoted, there are a few things that I want it to do in terms of...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has done fine in terms of product quality. The pumps are fairly easy to use, but we do...

May 2020
 Helpful

 or  to see details.

Manager

Technology

I submitted a request to the vendor a while ago to get new technology, but I haven’t gotten it. We...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Everything with the product has gone smoothly. The vendor is getting the system to the point of...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When I call, BD's support people are very knowledgeable and stay on the line until I get the issue...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

We have a pretty good working relationship with BD. I am very impressed with the way BD sets their...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Like any vendor, BD has their problems. They have a product on hold because it needed to meet some...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

When COVID-19 hit, BD came up with an emergency shipment under special provisions that would allow...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

BD is like a lot of the big vendors. They nickel-and-dime for everything. Whether I would buy the...

May 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

BD is really good with training, and they seem to be proactive. If they find something that is...

May 2020
 Helpful

 or  to see details.

Director

Relationship

I am not familiar at all with the executive structure of BD as a company, let alone the executives...

May 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The reports could be better. I would have thought that BD's reports would be a little better...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We are a part of a system with multiple facilities. If the decision were just up to our one...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

In terms of whether BD keeps their promises, the answer is yes and no. They probably don't keep all...

May 2020
 Helpful

 or  to see details.

Director

Technology

I am not a nurse, so I don't use the pumps, but I think they are relatively easy to use. BD is...

May 2020
 Helpful

 or  to see details.

Director

Relationship

BD's support gets so many calls, and we sit on hold for a while. The wait time has improved a little...

May 2020
 Helpful

 or  to see details.

Director

Service and Support

BD has been very good during COVID-19. We have approached them about possibly using their system in...

May 2020
 Helpful

 or  to see details.

Nurse

Service and Support

I never have had any trouble with integration. BD has always been there to support us, and we had a...

May 2020
 Helpful

 or  to see details.

Nurse

Service and Support

BD’s support is great. They come here and do rounds with me, and I get reports. BD is also great at...

May 2020
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

I don’t deal with the money side of the product; I don’t know how much we spent on it. I think the...

May 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

I would recommend the Alaris to a peer or friend. It is easy to use and has an easy setup. The...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We really haven't had a need for ongoing training. I don't even know how we would do ongoing...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The pumps are doing everything that the vendor said they would do. BD has a lot of experience with...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

The platform has been around a long time, and I don't really feel like BD is innovating it hardly at...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

I don't know whether we are actually signed up for support. When I reach out to the vendor, it is...

May 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

With the product, we are preventing medication errors, so the outcomes are a little bit soft. It is...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We use an Alaris portal for the drug information from the pumps. The portal does document transfers...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor has a program that works, and they make everything fairly simple. We already have a...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Ongoing training tends to fall on the clients. The vendor doesn’t put out a lot of information for...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

I would give the system a higher rating if I knew what I was doing better. That issue stems from the...

Apr 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

We want a way to roll out a user newsletter with tips and tricks about how people meet certain...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

I give the vendor a low rating for executive involvement because they don’t deal with me. I never...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor highly drives tangible outcomes through the reporting portal. I highly recommend it. They...

Apr 2020
 Helpful

 or  to see details.

Manager

Relationship

We have not received any support from the vendor specific to COVID-19. I have had to call my...

Apr 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor offers a once-a-year training seminar that is good for us. It is very effective.

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor went through the different types of reports that are available through their knowledge...

Apr 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product works very well. We had an issue with one of the pumps, and we had to send the pump back...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

We were switching our EHR on a Saturday, and my biggest concern was that the vendor wasn’t going to...

Apr 2020
 Helpful

 or  to see details.

Manager

Service and Support

I can't really speak to the vendor executive involvement because I don't know who the executives...

Apr 2020
 Helpful

 or  to see details.

Manager

Future Outlook

My overall satisfaction is pretty high, and that will hopefully go up over the coming year. The...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

BD seems to identify problems early on, so they are on top of things. They go out of their way to...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

BD is excellent. We went to pump integration with them, and we were having frequent regular meetings...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The functionality is pretty good. In light of the recent recalls, there is some concern there, but...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

BD continues to be a good resource. In terms of quality, I give them a perfect score. I have a...

Apr 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The pumps have certainly worked, but BD has identified issues and recalled things. BD is definitely...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

BD avoids charging for every little thing, but we have really big contracts. We probably have the...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Titrations and rate changes work great with the Alaris because previously, the nurse would start an...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

There are character limitations. Some medications are in millions of units, and the pump doesn’t...

Apr 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We had some firewall issues with the pump. We had an issue where BD did a new firewall, and the...

Apr 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

BD is further ahead with interfacing. BD is much more of a veteran company with their products. They...

Apr 2020
 Helpful

 or  to see details.

Director

Implementation and Training

We brought our pump management in-house, and there was a large learning curve for our biomed...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We have someone who has been with us since we started using the Alaris pumps. That person knows the...

Mar 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

We don't have PCA integration yet, but that isn't entirely BD's fault. I would rate the product's...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

BD must go through the FDA for everything, and that slows down BD's ability to deliver new...

Mar 2020
 Helpful

 or  to see details.

Director

Service and Support

I don't use BD's support very often, and when I do have to use the support, it takes time to get...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor is getting better at being proactive and meeting with us on a more regular basis. We have...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

We have really good relationships with our account executives as well as some of the other...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The product is really good at getting the right drug to patients at the right time and in the safest...

Mar 2020
 Helpful

 or  to see details.

Director

Future Outlook

As the product matures, I think there are going to be some advantages to having the Alaris. The...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If we have an issue with the pumps, BD is right on it. BD has kept their promises, and they are a...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t know what else I would like the product to do, and BD is usually figuring out things like...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We get regular updates from the vendor, and those flow very well. We did have a big issue not long...

Mar 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor trained us, and then we trained our people. The training that the vendor provided was...

Mar 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

The product works as it was promoted to us by the vendor. There are a couple of glitches here and...

Mar 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

Since we have had interoperability, we have noticed that the providers really yell when the product...

Mar 2020
 Helpful

 or  to see details.

Manager

Technology

The product doesn't meet all of our needs. When it comes to infusing medications accurately into our...

Mar 2020
 Helpful

 or  to see details.

Manager

Service and Support

In general, I have found the vendor's support to be good but not great. They are mostly proactive,...

Mar 2020
 Helpful

 or  to see details.

Manager

Relationship

The vendor's account representative is always available and on top of things. That representative...

Mar 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

When I think of tangible outcomes, reporting comes to mind. I find the reporting to be lacking with...

Mar 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

The pump is competitively priced, and it is amazing and very accurate. The product does what the...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

The only reason we heard from a representative was that we were looking for other alternatives. We...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We didn't have any support from BD during our implementation. I am sure that the pharmacists worked...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

Recently, there was a big recall for the Alaris pumps because certain alarms wouldn't work. There...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

With BD, there is nickel-and-diming about price models and how we price things for multiple...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

BD had a good implementation process, and the implementation was pretty effective overall. When it...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

I would give the pumps themselves the highest score on the ease of use, but I would lower that score...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would rate the overall product quality lower because of the ongoing recall issues that we had....

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

If I would have been asked about the executive involvement several years ago, I would have given it...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

The likelihood that I would recommend this product to a peer or friend is high. Even though we have...

Mar 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

When the technology works, it is phenomenal. There are a lot of benefits that we planned on and want...

Mar 2020
 Helpful

 or  to see details.

Director

Technology

Some little pieces have cracked and have had to be recalled or replaced. Those problems haven't been...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The quality of the pump is good. What the vendor sold is pretty much true to the way the pump works.

Mar 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Training is always hard. I wish that everybody could understand the pumps right off the bat. We have...

Mar 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The current functionality meets most of our needs, and I give it a high score. But that...

Mar 2020
 Helpful

 or  to see details.

Director

Relationship

The vendor's support is very good, but sometimes, I can't get ahold of my account executive.

Mar 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

We recently updated the product, and the process didn't go well. I would give the vendor a low score...

Mar 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

My overall feeling is that there are still a lot of bugs to the product. There are still a lot of...

Mar 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

BD’s training is effective, but it is nothing that stands out.

Feb 2020
 Helpful

 or  to see details.

Director

Lessons Learned

With gravimetric analysis versus volumetric analysis, we lose some functionality trying to train...

Feb 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

BD’s integration is really good. We have had some questionable issues, and we never know whether an...

Feb 2020
 Helpful

 or  to see details.

Director

Service and Support

When I reach out to BD, I don't always hear back. I don't feel like there is someone waiting to...

Feb 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

In terms of getting our money’s worth, BD’s pumps don't have a ton of cost savings associated with...

Feb 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The vendor has been lacking in their training. We actually developed our own training.

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor is really trying to support integration and interoperability needs, but they have to go...

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

Our end users find that the pumps are very easy to use. If we were to start over, we would go with...

Feb 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor tries to be proactive. We have some roadblocks because of our change management and our...

Feb 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor tries really hard to drive outcomes. They are great. They definitely try to get us to use...

Feb 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't feel that we have been nickel-and-dimed. BD can nickel-and-dime, but they don't do that too...

Feb 2020
 Helpful

 or  to see details.

Manager

Lessons Learned

I would highly recommend the Alaris pumps to others, and I would recommend these pumps over the...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Things have gone well on the integration side, but BD doesn't offer integration training. We trained...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

ROI / Cost (care and feeding)

BD is very practiced at nickel-and-diming.

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

BD's introductory classes and training sessions are very good.

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Other Observations & Comments

When the system is functioning properly, it meets our needs. But we have had some significant issues...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We had a number of events where the pump overly infused an extremely high-risk medication. When we...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Relationship

BD's service is proactive in the sense that they try to sell us things quite often. I have had some...

Feb 2020
 Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The work BD is having to do with the software recall is creating a lot of work for our staff. We did...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD has the Alaris and Pyxis product lines, which are very different. We have been pretty happy with...

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We would like to see additional functionality. We want to have the ability to ramp up medications....

Feb 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

There are certain types of dosing units that the Alaris pumps don't support. There has been no way...

Feb 2020