Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-801-226-5120.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Smart Pumps on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Alaris (LVP, PCA, & Syringe) Comments
Filtered view: All

KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
View Advanced Filters
Advanced Filters

Utilization Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Smart Pumps on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

The usability of the Alaris pumps is good. The nurses that are using them really love the fact that...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only downside to the system has been the recalls. They affect the biomedical department more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We replaced our previous PCA pumps with the Alaris pumps. They have been fairly handy. We have a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The way the pump recognizes the syringe and scans for how much medicine is in there makes it a...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Anytime I have a problem, I can message our vendor executive, and that is done within a day. People...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a few things that are bothersome, but in general, the pump is extraordinarily simple. But...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I used to work with the Alaris pumps back in the day, I never had a problem with getting ahold...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would definitely buy the Alaris pumps again. The pumps are good, and I don’t have any issues with...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's products are mostly integrated. BD is continuing to move forward with fully integrating all of...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Alaris is actually beneficial compared to the products from other vendors. This is one of the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am pretty much engaged with BD, and they are engaged with me. They try to deliver what we ask for.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Alaris is a smart infusion pump with one brain. It can touch multiple different modules, so we...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Alaris technology is good. The only missing part is epidural, but there are changes that are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish there was a way to actually differentiate the data between the different units, but with the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD has always had great customer support. The integration process was smooth with a lot of vendor...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The biggest thing about the Alaris pumps is the recalls. The recalls are real challenges because the...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD’s data tools are very helpful. Their infusion knowledge portal and Guardrails Editor software are...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD is a good vendor with a lot of support and structure. Other vendors' support is a little harder...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Pump integration is the only time I see changes in the hardware or software configuration. We did...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Other than the upgrades during the pump integration, it seems like there is a lack of innovation,...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I love that I can access the system from home. The flexibility is helpful. We could even do that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's online support people and field technicians are responsive. We are able to troubleshoot things...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are not live with bidirectional pump and EMR interoperability. We would like to have that, but BD...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris pumps are confusing for our end-user nurses. They have channels in a single device that...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Our local site representative has changed hands a few times. At one point, our resource was told not...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD keeps their promises. I have had good experiences. We meet with a vendor contact regularly, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The Wi-Fi often disconnects when we are attempting bidirectional integration. That is probably more...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We would like to see some interoperability with the system alarms. That is one of the biggest things...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Alaris is meeting our needs. The pumps work very well. I like how well the guardrails and monitoring...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The data we have collected from BD has been helpful. We have the ability to see trends, and the data...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no problems with the pump. It does exactly what we need it to do. We do pump integration here...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are some things that are a hassle with the integration, but a lot of that just has to do with...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The PCA unit is nice if we have a patient who ends up getting too much medication. It will...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor still needs to work on the bidirectional pump-EMR interoperability. I would like to know...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor really doesn’t have a lot of process upgrades for end users. When they do, they usually...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We got a new account representative recently. Up until that point, it was very easy to talk to the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's responsiveness is very good when we need them. If they find anything, they let us know right...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The tangible outcomes would be that the system works as we expect it to. We don’t have a lot of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the Alaris system. It is probably the easiest system to understand from a user perspective....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The maintenance of the system, like updating our IV drug library and updating the information in the...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The recall process is super annoying. I would just like to see somebody tell us our current...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has new technology, and it would meet our needs, but we aren't using it because there is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris product doesn't quite support our integration and interoperability goals, but that isn't...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some real challenges with the product. It is not as nursing friendly as it could be. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the biggest challenges we face is that if we are running a basic infusion with the system and...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the reports, and I can go in and see whether we are having problems and different things. I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At the time we purchased the product, it was the best available. I don’t know that it is still the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor attempted to do some nickel-and-diming, and we threw a fit. There was a recall recently,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we rolled out the pumps, they were very good. The vendor was very supportive and good during...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I have to reach out to the vendor's support, there has been a rift. The person helping has been...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be nice to have the system easily integrate. I know there is potential for integration, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I prefer the Alaris pumps over other pumps. The programming and the software are easier. We have...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

My understanding is that the Alaris pumps don't have epidural indications or aren't approved by the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is very responsive. Whenever we request something or have a question, it is very easy to get a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we went live, BD had a pharmacy specialist that we could work with closely. That person ran an...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interoperability is an aspiration of our facility, but we aren't there now. That isn't BD's fault....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD had a recall before COVID-19. They had their representative come on-site to walk us through the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do receive tangible outcomes with the pumps because we can run CQI reports. The Alaris pumps...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Alaris is lacking in a few dosage units. There isn't a good way to access dose limits and rate...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The key thing that we learned with the product is that the maintenance of the database has to be...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The on-call people get back to us quickly. We once had a server reboot that needed to have some...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had a troublesome go-live and a tough implementation. The vendor provided us with a database of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest lesson learned for us is that we have to train on the workflows. The technology is not...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has had a lot of recalls, which have been troublesome. We have had a few events where...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pumps provide a fair amount of data. When I am working through a large amount of data to get to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is really quite easy to use. Even with minimal training, a staff member can usually...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support that we have gotten has been very good. A couple of consultants have reached out to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have the capability for bidirectional communication with our PCA pumps. That is a big...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD is definitely a good company to work with. Overall, the Alaris is a good infusion pump. For...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

With BD, there are sometimes other fees for operations. There is always some charge for something...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD has different modalities, so people come out and do in-service training, and the vendor also has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I can’t say that BD is really proactive. I usually reach out to them when I have a problem. We don’t...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I know we get training for the reporting. There are concerns about the pump because there have been...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

During our most recent implementation, the vendor came in and basically asked us how we wanted to do...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I am concerned about infusions with the BD pump. The pump is still built the old-school way with the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

There have been many recalls of the pumps for things like tubing or other parts of the pump. The...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

The pumps don’t have certain workflows for certain situations. Not all our infusions are...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

While the pump is infusing, we can very easily see the version that is running on the screen. So it...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD has the opportunity for integration with our EMR. There is an automatic feed from the EMR, so...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was pretty good. During the implementation, the vendor's responsiveness was...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to have better alerts from the vendor when something goes wrong. If things are working,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is meeting our needs. It is the best product we have had with the vendor. The vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor gets us where we need to go. I see my satisfaction increasing a year from now. Things...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The data from the Alaris doesn't go directly to the EMR. We scan the IV and drugs, but the data...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD keeps their promises with the product. They don't respond as quickly as I would like, but they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Upgrades to the system are long, and they don’t happen quickly. They happen, but there is a huge...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The nursing end of BD's training is exceptional, but there is some opportunity in other departments...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD was supposed to fix the roller clamps in the system to where we would get an alarm. We still have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The data analytics portion of the system is not always user friendly. We can tell that someone...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Alaris pump doesn't alarm that much. If we need to hang another medication, we just get another...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had an upgrade a little while ago, and it went well. Our overall satisfaction is high and will...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor tends to charge us for everything they can get a capture for. We have had some issues...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor routinely offers new things or pushes out promotions for things, but those things aren't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have brought vendor consultants on-site, and they have always been top notch, but then the vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor could make improvements to their product complaint department. The vendor is very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reliability of the product needs to be improved. We have had some recalls. No piece of the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had to enter into high-level negotiations with the vendor executives. If there were certain...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There seems to be a lot of turnover with the vendor. The vendor would give us a point person as our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The interoperability is very good. The interoperability between the Alaris pumps and the Pyxis...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From an IT perspective, the Alaris pumps seem really good and healthy. I never had to do anything...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD promised us the ability to support multiple drug libraries, and that promise wasn't fulfilled.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD pulls people that are sufficiently high up in the company when we are trying to troubleshoot our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's products are still really fragmented. They don't connect together very well. I am...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Switching to the BD pumps has been a good change. The updates are much easier than they were with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training portion of the implementation was great. The vendor came in and showed us more than we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We weren't able to have interoperability right away. It took a little finagling, but it worked eventually....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had any issues with the product. With our old system, we had to prime the fluids and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD offered some awesome training not long ago. They are continually updating their resource library...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pumps do exactly what they are intended to do. If we use the functionality exactly the way it...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD doesn't deliver new technology as fast as we would like. A lot of the technology has to be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD offers user groups. Different sites get together and talk about user issues. BD is engaged in...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have the latest and greatest software for our pumps. We haven't had much trouble with BD. Things...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We integrated the subsequent bag workflow into Alaris, and our experience has been very positive. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Subsequent bag technology has been really good for our medical care units because nurses don't have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We sometimes find that we don't always use all the services that are available to us free of charge....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the integrated platform that we have with the Alaris as well as the integrated...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD has robust software that is also very user friendly. We have seen a reduction in errors because...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish that the Alaris was better for pediatrics. It does not have strong pediatric functionality. I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD is proactive. They alert us about problems before we identify those problems, and they send us...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Bidirectional EMR interoperability is coming. We had some issues with our workflow and with the way...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have been challenged with the Alaris pumps. We have invested quite a bit of money into them, so I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD does a good job with their implementation services. The education was well done, and the handouts...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD makes the pumps seem easier to use than they actually are. I don't like that we have to raise and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I like the drug library and the safety features that come with the pumps. The pumps drive our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The representative for the pump library build is always accessible. I thought the build went well....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We lost some functionality by moving from our previous pumps to the Alaris pumps. With the Alaris...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD has good reports. I know that our nursing team has used a lot of those reports.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD could get through their FDA training or testing and get the PCA modules in order to be...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We hardly ever see BD, so we don't really know what is going on with the software, what upgrades are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pump implementation was very poor. BD was not involved in it at all. They simply turned it over...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I had a choice, I would stick with only the Alaris. I wouldn't go with the third-party systems...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have never had an issue with the Alaris. The solution has done exactly what we have wanted it to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that BD keeps their promises 50% of the time. They definitely have been better. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris implementations have been great. BD has done very well. They know what they are doing;...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Three to four pumps weigh less than the pumps of another vendor we looked at. We just put the pumps...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

All the experience that BD has is a huge advantage. Had we gone with BD long term, we would be live...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can perform software updates wirelessly. We can run .1 mLs per hour, and the pumps have tubing...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We wouldn’t trade BD for anything. It is not BD's fault that we can’t have a bidirectional...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things have been going well with the product. We implemented library updates, and we did those...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some new pumps, but we have also converted some of our systems at other sites. We had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has had reporting issues. For example, we may have a certain number of infusions every...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would use BD's syringe pumps if they were a bit better. They just don't have all the features we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a number of recalls with BD over the years. I think things are always rushed to market,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't make promises and is very careful about their promises. BD never makes promises...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is always good at training and support. We have had a couple of recalls, and in no time, we have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The pump is easy to use. It is pretty involved in the biomedical department, but there are minimal...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The quality of the Alaris pumps is awful because there is recall after recall. I am sure patient...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are unhappy with the quality of the products and the team that is managing the recalls. BD's...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD has not come out with anything new to support our needs. BD is not proactive at all. We have to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Unfortunately, we haven't been able to move forward with bidirectional interoperability because of a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD hasn't been communicating about their progress with resolving the recall. But outside of that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris pumps offer the opportunity for interoperability. We can get certain data and monitor how...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was pleased with the Alaris pumps. In terms of quality, the pumps were really good.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My only displeasure had to do with the support from BD. I reached out to them at one point and found...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's quality is first rate. The vendor does a good job. I have no complaints. I would buy the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pumps have the capability for bidirectional interoperability with our EMR, but we don't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are getting our money's worth from the pump software. It helps us keep medication safety...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration is getting better. BD is trying to integrate all of the systems. We aren't there...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris pumps don't quite do what we want them to do. There hasn't been much development. We had...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ongoing phone and web support isn't great. As we encounter issues, we call the technical support...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Alaris needs to be designed so that we can maintain a closed system whenever we have air...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are trying to sunset BD’s entire platform to move to something different. The recalls have gotten...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Usually when we get a response from BD, it isn't good news. We hear about things being back-ordered...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD is not as flexible as other vendors, but we can push and try to get some value-adds when we are...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Alaris is pretty easy to use. That is for sure. But I am not seeing any new technology coming out....

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

When the piggyback is unclamped, the LVP does not recognize that the piggyback isn't clamped, and it...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of reports, BD needs to create nomenclature that is usable and readable. We don’t need a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In order to minimize the amount of PPE and COVID-19 exposure, we have pulled the Alaris pumps out of...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris’ PCA module does not do the base infusion. BD is delivering new technology. I am not...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We are looking at some other pumps, and I think we may consider switching in the next year. We are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of the support and the data that we get from the product, BD is very good. The upgrades are...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The initial training was excellent, but we haven't had any additional training since then. We have...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product and the programming process are very intuitive. If there is an action that a user needs...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is very easy to contact. They get right back with us. They quickly forward us to whomever can...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Building the initial data set is a beastly process, but doing modifications over time is very easy....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD has not supported us well at all through the COVID-19 pandemic. They are not helpful at all, and...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris pump is on recall. BD hasn't been forthcoming with the FDA. The FDA gave the vendor a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pumps don't have bidirectional interoperability with the EMR. BD lied to us and told us...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD’s pumps are unfortunately part of our long-term plans. I wouldn’t buy them again, and I didn't...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training is very poor. BD uses a trainer-train-the-trainer model that is very vague. It isn't...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would like BD to get ahead of the curve on things and to tell us whether there are going to be...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We do have a bidirectional interface, but the PCA data doesn’t necessarily go back to our EMR as...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD knows that smart pump automation is the direction that the world needs to go to prevent medical...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have saved countless dollars because the Alaris pumps catch medication errors. I would tell...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Alaris pump does have bidirectional functionality with our EMR. The pump is fairly user...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don't have any complaints about the pumps themselves. We send out very few of the Alaris pumps. In...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The technical support for the Alaris is outstanding. The vendor is proactive. We are able to obtain...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF

Related Reports View All Reports