Alaris (LVP, PCA, & Syringe) Comments

 

Featured  Reports

Preferences

   Bookmark

Give your feedback

Current Time Inside Cache Tag Helper: 9/29/2020 1:48:46 AM and Model.EvProductId = 924

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

Director

Service and Support

In order to minimize the amount of PPE and COVID-19 exposure, we have pulled the Alaris pumps out of...

Sep 2020
 Helpful

 or  to see details.

Director

Service and Support

The Alaris’ PCA module does not do the base infusion. BD is delivering new technology. I am not...

Sep 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are looking at some other pumps, and I think we may consider switching in the next year. We are...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

In terms of the support and the data that we get from the product, BD is very good. The upgrades are...

Aug 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The initial training was excellent, but we haven't had any additional training since then. We have...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product and the programming process are very intuitive. If there is an action that a user needs...

Aug 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD is very easy to contact. They get right back with us. They quickly forward us to whomever can...

Aug 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

Building the initial data set is a beastly process, but doing modifications over time is very easy....

Aug 2020
 Helpful

 or  to see details.

Director

Relationship

BD has not supported us well at all through the COVID-19 pandemic. They are not helpful at all, and...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

The Alaris pump is on recall. BD hasn't been forthcoming with the FDA. The FDA gave the vendor a...

Jul 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

The pumps don't have bidirectional interoperability with the EMR. BD lied to us and told us...

Jul 2020
 Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

BD’s pumps are unfortunately part of our long-term plans. I wouldn’t buy them again, and I didn't...

Jul 2020
 Helpful

 or  to see details.

Director

Implementation and Training

The training is very poor. BD uses a trainer-train-the-trainer model that is very vague. It isn't...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

I would like BD to get ahead of the curve on things and to tell us whether there are going to be...

Jul 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

We do have a bidirectional interface, but the PCA data doesn’t necessarily go back to our EMR as...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD knows that smart pump automation is the direction that the world needs to go to prevent medical...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have saved countless dollars because the Alaris pumps catch medication errors. I would tell...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The Alaris pump does have bidirectional functionality with our EMR. The pump is fairly user...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't have any complaints about the pumps themselves. We send out very few of the Alaris pumps. In...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The technical support for the Alaris is outstanding. The vendor is proactive. We are able to obtain...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are waiting to upgrade the Alaris. The product is currently on a recall status, so we are in a...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The support from BD is good. Sometimes we get frontline support, but we can always get the issue...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

The pump used to drive outcomes better, but BD has slacked off. The vendor used to have nice...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

We used to get a lot more attention from the vendor. We used to get more support on reports and...

Jul 2020
 Helpful

 or  to see details.

Director

Relationship

BD doesn’t seem to give us much executive involvement. We don't get direct involvement with them at...

Jul 2020
 Helpful

 or  to see details.

Director

Lessons Learned

We had a lot of problems with some of the features when we went live with the pumps, particularly...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The quality of BD’s products is probably okay at best. They had a couple of major recalls, and those...

Jul 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The pumps have always been here, and our people didn't need a whole lot of training. The pumps are...

Jul 2020
 Helpful

 or  to see details.

Director

Service and Support

BD has been very proactive in being up front when there are issues. They have made some significant...

Jul 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

If BD doesn’t give us pumps, then my future satisfaction will be very low. So my satisfaction...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Our large volume pumps are bidirectionally integrated with our EMR, and that is fantastic.

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We have been waiting for an upgrade because we have the integration built in with our EMR. If we...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

If the decision were solely up to me, I would buy the pumps again. I think they work really well. We...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

Through the COVID-19 crisis, BD didn’t reach out to see whether we needed more pumps to help with...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We haven’t experienced any issues due to BD’s recall. But as pumps go out and we can’t repair them,...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

Our EMR vendor and BD work really well together. We had a representative from our EMR vendor and one...

Jun 2020
 Helpful

 or  to see details.

Director

Relationship

As an organization, we decided to use a third-party service for our implementation. That kind of...

Jun 2020
 Helpful

 or  to see details.

Director

Interfacing and Integration

Folks from BD have done surveys about our go-live and have identified a few issues that we had. The...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

Since the recall, I have had to reach out to BD all the time for status updates. The vendor doesn’t...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

Overall, things with BD are going well. They came to visit and reengage customers that were live...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

If a nurse called the help desk today and said an infusion wasn’t programming, it would be hard to...

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

BD’s recall impacted us when we wanted to purchase more pumps because we were expanding services....

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

There are a few things that I wish were a little bit different, but those things aren’t tremendous....

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD had a giant recall right before the pandemic started, so the timing wasn't the most fortunate for...

Jun 2020
 Helpful

 or  to see details.

Manager

Technology

Many sites have robust Wi-Fi hardware, but BD's Wi-Fi hardware is pretty insufficient and...

Jun 2020
 Helpful

 or  to see details.

Manager

Sales and Contracting

We have a support agreement with BD, and our contract covers the units that we have. We pay a fixed...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We recently took an update from BD. They brought a team on-site and had quite a few people involved...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

If someone were a Pyxis customer and then decided to become an Alaris customer, that person would...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD's integration is fairly well done, and the technology is good. We have done a couple of upgrades...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

BD's support is problematic. There is no 24/7 support for the Alaris pumps, even though there is...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

BD's people are very good at reaching out when they have time. They are communicating.

Jun 2020
 Helpful

 or  to see details.

Director

Lessons Learned

Our experience with the vendor has been very good. One thing I have noticed is that there really...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

We had a nursing informatics resource and a pharmacy informatics person from the vendor. The...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We barcode everything and create order sets for everything. That is all part of our strategy. When...

Jun 2020
 Helpful

 or  to see details.

Director

Service and Support

The vendor was very helpful in the preimplementation phase. They supported us a lot, and they...

Jun 2020
 Helpful

 or  to see details.

Director

Implementation and Training

Our go-live experience was excellent. The vendor had people on-site with us, and they brought...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

I don’t think we have really optimized the product as it should be optimized. We put monitoring...

Jun 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

The product is fantastic and works as promoted. The product does meet our needs, but we would like...

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The vendor hasn’t been engaged in delivering new technology. That could be the corporate office not...

Jun 2020
 Helpful

 or  to see details.

Nurse

Future Outlook

I have some hope that my future satisfaction will increase. I haven't specifically spoken to anyone...

Jun 2020
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

The only training I received was during orientation. I am not saying that BD hasn't come to train,...

Jun 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product isn't perfect. The character limit has been somewhat of an issue. We had a recall when...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I would tell others that the pumps have worked well for us. The vendor hasn’t had to take the pumps...

Jun 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

The staff members who received training were pretty satisfied with it.

Jun 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

The pumps are very interoperable. The problem is that we don’t have the pumps connected with our...

Jun 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I give the pumps a high rating for the overall quality. The process of using them has been very quiet....

Jun 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The pumps have been pretty static. I don’t want to ding the vendor for that, but there isn’t...

Jun 2020
 Helpful

 or  to see details.

Manager

Service and Support

The vendor is proactive, especially in light of their recent recall. BD was pretty forthcoming with...

Jun 2020
 Helpful

 or  to see details.

Manager

Relationship

We have regular meetings with BD and look for areas to improve. I give the vendor a high rating for...

Jun 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

The vendor does not charge us for little things. We have been good about including what we need in...

Jun 2020
 Helpful

 or  to see details.

Nurse

Functionality and Upgrades

The product is pretty good and easy to use. The vendor has been good at delivering new technology....

Jun 2020
 Helpful

 or  to see details.

Nurse

ROI / Cost (care and feeding)

The vendor provides us with excellent data, and I would recommend the product to others.

Jun 2020
 Helpful

 or  to see details.

Nurse

Other Observations & Comments

I would ask the vendor to take their functionality out one more decimal point in each direction....

Jun 2020
 Helpful

 or  to see details.

Director

Functionality and Upgrades

The overall product quality isn’t great because we have had multiple recalls on things. We have had...

May 2020
 Helpful

 or  to see details.

Director

Future Outlook

I hope our satisfaction will improve in a year. The recalls should be done this year, so things will...

May 2020
 Helpful

 or  to see details.

Manager

Interfacing and Integration

I would rate the product functionality lower for the Alaris pumps because we want interoperability...

May 2020
 Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The Alaris pumps are great at driving tangible outcomes. We wanted the pumps to run things more...

May 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

BD is pretty good about training. There is a lot of IT training available if we need it. We just...

May 2020
 Helpful

 or  to see details.

Director

Other Observations & Comments

We don't have bidirectional interoperability. That is on the road map for this year, but it hasn't...

May 2020
 Helpful

 or  to see details.

Manager

Relationship

I have a primary contact, and that person is fantastic. Every time I have a question, that person...

May 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

The vendor contracts us when our pumps are getting outdated and when they want us to buy more or...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

I like the Alaris pumps. I have seen some other pumps, and I feel like the Alaris pumps are fairly...

May 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

With the Alaris pumps, the only place we can run a straight infusion in milliliters per hour is...

May 2020