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Alaris (LVP, PCA, & Syringe) Comments
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KLAS Research Director - Jackson Tate
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User Commentary

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Director

I like the Alaris system. It is probably the easiest system to understand from a user perspective....

May 2021
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Director

The maintenance of the system, like updating our IV drug library and updating the information in the...

May 2021
||
(0)
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Director

The recall process is super annoying. I would just like to see somebody tell us our current...

May 2021
||
(0)
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Director

The vendor has new technology, and it would meet our needs, but we aren't using it because there is...

May 2021
||
(0)
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Director

The Alaris product doesn't quite support our integration and interoperability goals, but that isn't...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

We have had some real challenges with the product. It is not as nursing friendly as it could be. The...

Apr 2021
||
(0)
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 or  to see details.

Manager

One of the biggest challenges we face is that if we are running a basic infusion with the system and...

Apr 2021
||
(0)
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Manager

I like the reports, and I can go in and see whether we are having problems and different things. I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

At the time we purchased the product, it was the best available. I don’t know that it is still the...

Apr 2021
||
(0)
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 or  to see details.

Manager

The vendor attempted to do some nickel-and-diming, and we threw a fit. There was a recall recently,...

Apr 2021
||
(0)
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 or  to see details.

Manager

When we rolled out the pumps, they were very good. The vendor was very supportive and good during...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When I have to reach out to the vendor's support, there has been a rift. The person helping has been...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

It would be nice to have the system easily integrate. I know there is potential for integration, but...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

I prefer the Alaris pumps over other pumps. The programming and the software are easier. We have...

Apr 2021
||
(0)
 Thank you  Helpful

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Manager

My understanding is that the Alaris pumps don't have epidural indications or aren't approved by the...

Apr 2021
||
(0)
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Manager

BD is very responsive. Whenever we request something or have a question, it is very easy to get a...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we went live, BD had a pharmacy specialist that we could work with closely. That person ran an...

Apr 2021
||
(0)
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Manager

Interoperability is an aspiration of our facility, but we aren't there now. That isn't BD's fault....

Apr 2021
||
(0)
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Manager

BD had a recall before COVID-19. They had their representative come on-site to walk us through the...

Apr 2021
||
(0)
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Manager

We do receive tangible outcomes with the pumps because we can run CQI reports. The Alaris pumps...

Apr 2021
||
(0)
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Manager

The Alaris is lacking in a few dosage units. There isn't a good way to access dose limits and rate...

Apr 2021
||
(0)
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Manager

The key thing that we learned with the product is that the maintenance of the database has to be...

Apr 2021
||
(0)
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Manager

The on-call people get back to us quickly. We once had a server reboot that needed to have some...

Apr 2021
||
(0)
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 or  to see details.

Manager

We had a troublesome go-live and a tough implementation. The vendor provided us with a database of...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The biggest lesson learned for us is that we have to train on the workflows. The technology is not...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The vendor has had a lot of recalls, which have been troublesome. We have had a few events where...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The pumps provide a fair amount of data. When I am working through a large amount of data to get to...

Apr 2021
||
(0)
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Director

The solution is really quite easy to use. Even with minimal training, a staff member can usually...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

The support that we have gotten has been very good. A couple of consultants have reached out to...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

We don't have the capability for bidirectional communication with our PCA pumps. That is a big...

Apr 2021
||
(0)
 Thank you  Helpful

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Director

BD is definitely a good company to work with. Overall, the Alaris is a good infusion pump. For...

Apr 2021
||
(0)
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Nurse

With BD, there are sometimes other fees for operations. There is always some charge for something...

Mar 2021
||
(0)
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 or  to see details.

Nurse

BD has different modalities, so people come out and do in-service training, and the vendor also has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I can’t say that BD is really proactive. I usually reach out to them when I have a problem. We don’t...

Mar 2021
||
(0)
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 or  to see details.

Nurse

I know we get training for the reporting. There are concerns about the pump because there have been...

Mar 2021
||
(0)
 Thank you  Helpful

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Nurse

During our most recent implementation, the vendor came in and basically asked us how we wanted to do...

Mar 2021
||
(0)
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Nurse

I am concerned about infusions with the BD pump. The pump is still built the old-school way with the...

Mar 2021
||
(0)
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Nurse

There have been many recalls of the pumps for things like tubing or other parts of the pump. The...

Mar 2021
||
(0)
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Nurse

The pumps don’t have certain workflows for certain situations. Not all our infusions are...

Mar 2021
||
(0)
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Nurse

While the pump is infusing, we can very easily see the version that is running on the screen. So it...

Mar 2021
||
(0)
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 or  to see details.

Nurse

BD has the opportunity for integration with our EMR. There is an automatic feed from the EMR, so...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was pretty good. During the implementation, the vendor's responsiveness was...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to have better alerts from the vendor when something goes wrong. If things are working,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is meeting our needs. It is the best product we have had with the vendor. The vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor gets us where we need to go. I see my satisfaction increasing a year from now. Things...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The data from the Alaris doesn't go directly to the EMR. We scan the IV and drugs, but the data...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD keeps their promises with the product. They don't respond as quickly as I would like, but they...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Upgrades to the system are long, and they don’t happen quickly. They happen, but there is a huge...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The nursing end of BD's training is exceptional, but there is some opportunity in other departments...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD was supposed to fix the roller clamps in the system to where we would get an alarm. We still have...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The data analytics portion of the system is not always user friendly. We can tell that someone...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Alaris pump doesn't alarm that much. If we need to hang another medication, we just get another...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We had an upgrade a little while ago, and it went well. Our overall satisfaction is high and will...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor tends to charge us for everything they can get a capture for. We have had some issues...

Mar 2021
||
(0)
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Analyst/Coordinator

The vendor routinely offers new things or pushes out promotions for things, but those things aren't...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have brought vendor consultants on-site, and they have always been top notch, but then the vendor...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor could make improvements to their product complaint department. The vendor is very...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The reliability of the product needs to be improved. We have had some recalls. No piece of the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We had to enter into high-level negotiations with the vendor executives. If there were certain...

Mar 2021
||
(0)
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 or  to see details.

Analyst/Coordinator

There seems to be a lot of turnover with the vendor. The vendor would give us a point person as our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The interoperability is very good. The interoperability between the Alaris pumps and the Pyxis...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

From an IT perspective, the Alaris pumps seem really good and healthy. I never had to do anything...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD promised us the ability to support multiple drug libraries, and that promise wasn't fulfilled.

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD pulls people that are sufficiently high up in the company when we are trying to troubleshoot our...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's products are still really fragmented. They don't connect together very well. I am...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Switching to the BD pumps has been a good change. The updates are much easier than they were with...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The training portion of the implementation was great. The vendor came in and showed us more than we...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We weren't able to have interoperability right away. It took a little finagling, but it worked eventually....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We haven't had any issues with the product. With our old system, we had to prime the fluids and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD offered some awesome training not long ago. They are continually updating their resource library...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pumps do exactly what they are intended to do. If we use the functionality exactly the way it...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD doesn't deliver new technology as fast as we would like. A lot of the technology has to be...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD offers user groups. Different sites get together and talk about user issues. BD is engaged in...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have the latest and greatest software for our pumps. We haven't had much trouble with BD. Things...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We integrated the subsequent bag workflow into Alaris, and our experience has been very positive. We...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Subsequent bag technology has been really good for our medical care units because nurses don't have...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We sometimes find that we don't always use all the services that are available to us free of charge....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like the integrated platform that we have with the Alaris as well as the integrated...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD has robust software that is also very user friendly. We have seen a reduction in errors because...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wish that the Alaris was better for pediatrics. It does not have strong pediatric functionality. I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD is proactive. They alert us about problems before we identify those problems, and they send us...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Bidirectional EMR interoperability is coming. We had some issues with our workflow and with the way...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We have been challenged with the Alaris pumps. We have invested quite a bit of money into them, so I...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD does a good job with their implementation services. The education was well done, and the handouts...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

BD makes the pumps seem easier to use than they actually are. I don't like that we have to raise and...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I like the drug library and the safety features that come with the pumps. The pumps drive our...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The representative for the pump library build is always accessible. I thought the build went well....

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We lost some functionality by moving from our previous pumps to the Alaris pumps. With the Alaris...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD has good reports. I know that our nursing team has used a lot of those reports.

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD could get through their FDA training or testing and get the PCA modules in order to be...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We hardly ever see BD, so we don't really know what is going on with the software, what upgrades are...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pump implementation was very poor. BD was not involved in it at all. They simply turned it over...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I had a choice, I would stick with only the Alaris. I wouldn't go with the third-party systems...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have never had an issue with the Alaris. The solution has done exactly what we have wanted it to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that BD keeps their promises 50% of the time. They definitely have been better. I...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris implementations have been great. BD has done very well. They know what they are doing;...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Three to four pumps weigh less than the pumps of another vendor we looked at. We just put the pumps...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

All the experience that BD has is a huge advantage. Had we gone with BD long term, we would be live...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We can perform software updates wirelessly. We can run .1 mLs per hour, and the pumps have tubing...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We wouldn’t trade BD for anything. It is not BD's fault that we can’t have a bidirectional...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Things have been going well with the product. We implemented library updates, and we did those...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have some new pumps, but we have also converted some of our systems at other sites. We had...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product has had reporting issues. For example, we may have a certain number of infusions every...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would use BD's syringe pumps if they were a bit better. They just don't have all the features we...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had a number of recalls with BD over the years. I think things are always rushed to market,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't make promises and is very careful about their promises. BD never makes promises...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is always good at training and support. We have had a couple of recalls, and in no time, we have...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The pump is easy to use. It is pretty involved in the biomedical department, but there are minimal...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The quality of the Alaris pumps is awful because there is recall after recall. I am sure patient...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are unhappy with the quality of the products and the team that is managing the recalls. BD's...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD has not come out with anything new to support our needs. BD is not proactive at all. We have to...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Unfortunately, we haven't been able to move forward with bidirectional interoperability because of a...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD hasn't been communicating about their progress with resolving the recall. But outside of that...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris pumps offer the opportunity for interoperability. We can get certain data and monitor how...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I was pleased with the Alaris pumps. In terms of quality, the pumps were really good.

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My only displeasure had to do with the support from BD. I reached out to them at one point and found...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD's quality is first rate. The vendor does a good job. I have no complaints. I would buy the...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The pumps have the capability for bidirectional interoperability with our EMR, but we don't...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are getting our money's worth from the pump software. It helps us keep medication safety...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The integration is getting better. BD is trying to integrate all of the systems. We aren't there...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Alaris pumps don't quite do what we want them to do. There hasn't been much development. We had...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The ongoing phone and web support isn't great. As we encounter issues, we call the technical support...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The Alaris needs to be designed so that we can maintain a closed system whenever we have air...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We are trying to sunset BD’s entire platform to move to something different. The recalls have gotten...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Usually when we get a response from BD, it isn't good news. We hear about things being back-ordered...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

BD is not as flexible as other vendors, but we can push and try to get some value-adds when we are...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

The Alaris is pretty easy to use. That is for sure. But I am not seeing any new technology coming out....

Oct 2020
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Analyst/Coordinator

When the piggyback is unclamped, the LVP does not recognize that the piggyback isn't clamped, and it...

Oct 2020
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Analyst/Coordinator

In terms of reports, BD needs to create nomenclature that is usable and readable. We don’t need a...

Oct 2020
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Director

In order to minimize the amount of PPE and COVID-19 exposure, we have pulled the Alaris pumps out of...

Sep 2020
||
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Director

The Alaris’ PCA module does not do the base infusion. BD is delivering new technology. I am not...

Sep 2020
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Manager

We are looking at some other pumps, and I think we may consider switching in the next year. We are...

Aug 2020
||
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Manager

In terms of the support and the data that we get from the product, BD is very good. The upgrades are...

Aug 2020
||
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Manager

The initial training was excellent, but we haven't had any additional training since then. We have...

Aug 2020
||
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Manager

The product and the programming process are very intuitive. If there is an action that a user needs...

Aug 2020
||
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Manager

BD is very easy to contact. They get right back with us. They quickly forward us to whomever can...

Aug 2020
||
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Manager

Building the initial data set is a beastly process, but doing modifications over time is very easy....

Aug 2020
||
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Director

BD has not supported us well at all through the COVID-19 pandemic. They are not helpful at all, and...

Jul 2020
||
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Director

The Alaris pump is on recall. BD hasn't been forthcoming with the FDA. The FDA gave the vendor a...

Jul 2020
||
(0)
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Director

The pumps don't have bidirectional interoperability with the EMR. BD lied to us and told us...

Jul 2020
||
(0)
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Director

BD’s pumps are unfortunately part of our long-term plans. I wouldn’t buy them again, and I didn't...

Jul 2020
||
(0)
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Director

The training is very poor. BD uses a trainer-train-the-trainer model that is very vague. It isn't...

Jul 2020
||
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Director

I would like BD to get ahead of the curve on things and to tell us whether there are going to be...

Jul 2020
||
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Manager

We do have a bidirectional interface, but the PCA data doesn’t necessarily go back to our EMR as...

Jul 2020
||
(0)
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Manager

BD knows that smart pump automation is the direction that the world needs to go to prevent medical...

Jul 2020
||
(0)
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Manager

We have saved countless dollars because the Alaris pumps catch medication errors. I would tell...

Jul 2020
||
(0)
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Manager

The Alaris pump does have bidirectional functionality with our EMR. The pump is fairly user...

Jul 2020
||
(0)
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Manager

I don't have any complaints about the pumps themselves. We send out very few of the Alaris pumps. In...

Jul 2020
||
(0)
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Manager

The technical support for the Alaris is outstanding. The vendor is proactive. We are able to obtain...

Jul 2020
||
(0)
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Manager

We are waiting to upgrade the Alaris. The product is currently on a recall status, so we are in a...

Jul 2020
||
(0)
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Manager

The support from BD is good. Sometimes we get frontline support, but we can always get the issue...

Jul 2020
||
(0)
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Manager

The pump used to drive outcomes better, but BD has slacked off. The vendor used to have nice...

Jul 2020
||
(0)
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Manager

We used to get a lot more attention from the vendor. We used to get more support on reports and...

Jul 2020
||
(0)
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Director

BD doesn’t seem to give us much executive involvement. We don't get direct involvement with them at...

Jul 2020
||
(0)
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Director

We had a lot of problems with some of the features when we went live with the pumps, particularly...

Jul 2020
||
(0)
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Director

The quality of BD’s products is probably okay at best. They had a couple of major recalls, and those...

Jul 2020
||
(0)
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Director

The pumps have always been here, and our people didn't need a whole lot of training. The pumps are...

Jul 2020
||
(0)
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Director

BD has been very proactive in being up front when there are issues. They have made some significant...

Jul 2020
||
(0)
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Director

If BD doesn’t give us pumps, then my future satisfaction will be very low. So my satisfaction...

Jun 2020
||
(0)
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Director

Our large volume pumps are bidirectionally integrated with our EMR, and that is fantastic.

Jun 2020
||
(0)
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Director

We have been waiting for an upgrade because we have the integration built in with our EMR. If we...

Jun 2020
||
(0)
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Director

If the decision were solely up to me, I would buy the pumps again. I think they work really well. We...

Jun 2020
||
(0)
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Director

Through the COVID-19 crisis, BD didn’t reach out to see whether we needed more pumps to help with...

Jun 2020
||
(0)
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Director

We haven’t experienced any issues due to BD’s recall. But as pumps go out and we can’t repair them,...

Jun 2020
||
(0)
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Director

Our EMR vendor and BD work really well together. We had a representative from our EMR vendor and one...

Jun 2020
||
(0)
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Director

As an organization, we decided to use a third-party service for our implementation. That kind of...

Jun 2020
||
(0)
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Director

Folks from BD have done surveys about our go-live and have identified a few issues that we had. The...

Jun 2020
||
(0)
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Director

Since the recall, I have had to reach out to BD all the time for status updates. The vendor doesn’t...

Jun 2020
||
(0)
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Manager

Overall, things with BD are going well. They came to visit and reengage customers that were live...

Jun 2020
||
(0)
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Manager

If a nurse called the help desk today and said an infusion wasn’t programming, it would be hard to...

Jun 2020
||
(0)
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Manager

BD’s recall impacted us when we wanted to purchase more pumps because we were expanding services....

Jun 2020
||
(0)
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Manager

There are a few things that I wish were a little bit different, but those things aren’t tremendous....

Jun 2020
||
(0)
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Manager

BD had a giant recall right before the pandemic started, so the timing wasn't the most fortunate for...

Jun 2020
||
(0)
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Manager

Many sites have robust Wi-Fi hardware, but BD's Wi-Fi hardware is pretty insufficient and...

Jun 2020
||
(0)
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Manager

We have a support agreement with BD, and our contract covers the units that we have. We pay a fixed...

Jun 2020
||
(0)
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Manager

We recently took an update from BD. They brought a team on-site and had quite a few people involved...

Jun 2020
||
(0)
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Manager

If someone were a Pyxis customer and then decided to become an Alaris customer, that person would...

Jun 2020
||
(0)
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Manager

BD's integration is fairly well done, and the technology is good. We have done a couple of upgrades...

Jun 2020
||
(0)
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Manager

BD's support is problematic. There is no 24/7 support for the Alaris pumps, even though there is...

Jun 2020
||
(0)
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Manager

BD's people are very good at reaching out when they have time. They are communicating.

Jun 2020
||
(0)
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Director

Our experience with the vendor has been very good. One thing I have noticed is that there really...

Jun 2020
||
(0)
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Director

We had a nursing informatics resource and a pharmacy informatics person from the vendor. The...

Jun 2020
||
(0)
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Director

We barcode everything and create order sets for everything. That is all part of our strategy. When...

Jun 2020
||
(0)
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Director

The vendor was very helpful in the preimplementation phase. They supported us a lot, and they...

Jun 2020
||
(0)
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Director

Our go-live experience was excellent. The vendor had people on-site with us, and they brought...

Jun 2020
||
(0)
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Director

I don’t think we have really optimized the product as it should be optimized. We put monitoring...

Jun 2020
||
(0)
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Director

The product is fantastic and works as promoted. The product does meet our needs, but we would like...

Jun 2020
||
(0)
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Director

The vendor hasn’t been engaged in delivering new technology. That could be the corporate office not...

Jun 2020
||
(0)
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Nurse

I have some hope that my future satisfaction will increase. I haven't specifically spoken to anyone...

Jun 2020
||
(0)
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Nurse

The only training I received was during orientation. I am not saying that BD hasn't come to train,...

Jun 2020
||
(0)
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Nurse

The product isn't perfect. The character limit has been somewhat of an issue. We had a recall when...

Jun 2020
||
(0)
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Manager

I would tell others that the pumps have worked well for us. The vendor hasn’t had to take the pumps...

Jun 2020
||
(0)
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Manager

The staff members who received training were pretty satisfied with it.

Jun 2020
||
(0)
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Manager

The pumps are very interoperable. The problem is that we don’t have the pumps connected with our...

Jun 2020
||
(0)
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Manager

I give the pumps a high rating for the overall quality. The process of using them has been very quiet....

Jun 2020
||
(0)
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Manager

The pumps have been pretty static. I don’t want to ding the vendor for that, but there isn’t...

Jun 2020
||
(0)
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Manager

The vendor is proactive, especially in light of their recent recall. BD was pretty forthcoming with...

Jun 2020
||
(0)
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Manager

We have regular meetings with BD and look for areas to improve. I give the vendor a high rating for...

Jun 2020
||
(0)
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Nurse

The vendor does not charge us for little things. We have been good about including what we need in...

Jun 2020
||
(0)
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Nurse

The product is pretty good and easy to use. The vendor has been good at delivering new technology....

Jun 2020
||
(0)
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Nurse

The vendor provides us with excellent data, and I would recommend the product to others.

Jun 2020
||
(0)
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Nurse

I would ask the vendor to take their functionality out one more decimal point in each direction....

Jun 2020
||
(0)
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Director

The overall product quality isn’t great because we have had multiple recalls on things. We have had...

May 2020
||
(0)
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Director

I hope our satisfaction will improve in a year. The recalls should be done this year, so things will...

May 2020
||
(0)
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Manager

I would rate the product functionality lower for the Alaris pumps because we want interoperability...

May 2020
||
(0)
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Manager

The Alaris pumps are great at driving tangible outcomes. We wanted the pumps to run things more...

May 2020
||
(0)
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Manager

BD is pretty good about training. There is a lot of IT training available if we need it. We just...

May 2020
||
(0)
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Director

We don't have bidirectional interoperability. That is on the road map for this year, but it hasn't...

May 2020
||
(0)
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Manager

I have a primary contact, and that person is fantastic. Every time I have a question, that person...

May 2020
||
(0)
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Manager

The vendor contracts us when our pumps are getting outdated and when they want us to buy more or...

May 2020
||
(0)
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Manager

I like the Alaris pumps. I have seen some other pumps, and I feel like the Alaris pumps are fairly...

May 2020
||
(0)
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Manager

With the Alaris pumps, the only place we can run a straight infusion in milliliters per hour is...

May 2020
||
(0)
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Manager

When we program the pumps, we program the units that we want the nurses to use so that they don't...

May 2020
||
(0)
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Manager

We went live with the Alaris pumps not too long ago. We got our fleet updated in terms of the CPUs...

May 2020
||
(0)
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Manager

I don’t know that we really discussed interoperability. I know that we have gotten quotes as to how...

May 2020
||
(0)
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Manager

In terms of the product working as promoted, there are a few things that I want it to do in terms of...

May 2020
||
(0)
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Manager

The vendor has done fine in terms of product quality. The pumps are fairly easy to use, but we do...

May 2020
||
(0)
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Manager

I submitted a request to the vendor a while ago to get new technology, but I haven’t gotten it. We...

May 2020
||
(0)
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