Alaris (LVP, PCA, & Syringe) Commentary
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters

Utilization Filters

Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Operations, Value

When we did a recent update with BD, we already knew what to do and how to implement the update, but...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD’s customer service is bad. Their pumps go down all the time. A lot of alarms are always...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Functionality doesn't exist between the Alaris and Epic's system. On both ends, the vendors may be...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

BD is well versed in implementing interoperability. We did an implementation several years ago, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We did have a hiccup where we had technical issues during an upgrade, and even though BD's technical...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

From a nursing standpoint, the product is intuitive to use. We get quarterly reports on our usage...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

To benefit our organization, we have asked for part of the UI design to be adjusted. The current...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We had a recent upgrade, and it didn't seem like it was going well. I didn't have a direct...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The Alaris is pretty user friendly. We don't have a lot of complaints from our nurses about it. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We decided to stick with the Alaris when we went live with integration because of its integration...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I network a lot with other organizations that use the same EMR but different pumps, and there have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Our go-live with the product was smooth sailing, and using it has been smooth as well. There are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

I can't think of anything major that isn't going well. Certainly, there have been remediations and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

From a usability perspective, our nurses find the pumps easy to use and program. The product is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

We have had issues with the pumps. There is a feature that allows whoever is programming the pump to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

IV flushing has been a pain point for us since we went live. That is more of an Epic thing than a BD...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We are definitely leaning toward moving to the Alaris for our system. I think we have had...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

When I think of BD compared to another vendor, BD's folks who support the Alaris pumps may have a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The support has been there from BD when needed in terms of what I am doing with the infusion pumps....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

For the Alaris, there has been a litany of recalls. The pumps are too expensive.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I like the pumps. The providers don't complain to me. In fact, we are putting an order in for some...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

During one implementation, the team was brand new, so we got to be the ones to iron out all the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With the Alaris, we don't like that we can't do epidurals or integrate the PCAs with our EHR. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like the Alaris' interoperability with our EHR and the charting accuracy from that.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have to switch to a different vendor’s pump. It is not that we have an issue with the Alaris; we...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The issues we have with the Alaris pump are more on the operational side with how we use the pump....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD has taken a very long time to get their FDA certification back, and that has really held us back...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

As far as I know, the Alaris pumps kind of seem like any other device. We can upgrade and do lots of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD is excelling with people who are empowered to solve our problems, and that is making the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Reporting in the knowledge portal and being able to extract reports from BD's product really makes a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

BD has a good pump, and they are still the market leader. I just wish the Alaris were smaller; it...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

BD has bent over backward in terms of pricing and everything, but most pump manufacturers in this...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

BD did pretty well on the implementation, and their upgrades have gone pretty smoothly.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The reporting that we are able to get from BD’s knowledge portal allows us to look at how many times...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Nothing much has changed from BD; they are still offering the same pump. They are coming out with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

On the interoperability side, we were a little frustrated. When we bought our pumps, there were some...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would not buy the Alaris pumps again based on the experience and feedback that we have received....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship, Product

With BD, I have never been able to get any feature added, even though that ability was promised in...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

In general, for everything we need, BD asks for money. BD charges for every little thing, even for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Moving the BD pumps around has been a bit challenging because of their size.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I have learned that BD is going to withdraw from the market any BD pumps that have been used for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The interoperability issues we had with integrating our EMR with the Alaris were our build, the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

We have the same pumps that we had before, but BD has updated their drug library format and stuff....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD is generally somewhat predictable, but to some degree, there is some disorganization because of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Product

I would like to see a bit more innovation in the features. BD’s peers, like other pump vendors, are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Not getting a consistent type of tubing can just really throw our medication-use process into a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor’s support of the optimization of our interoperability with our EMR is an area where they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

BD has had multiple recalls. We did the remediation process for all of our pumps and updated them,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD has fallen down in terms of keeping some promises, especially with the timeline with the recall...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

It just seems like we have seen some system errors come up where basically the device throws an...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD is doing consistently well with support. I can always reach somebody on the support side, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

Keeping promises would mean that BD would take action and be transparent. We experienced a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

As we were contemplating some earlier offerings, BD had to mitigate their recall, and we were...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Operations

BD offers training. We just have not found it very helpful.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Relationship

Our problems were escalated to high leadership, but they were not empowered to solve our problems.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value, Value

We have had a lot of breakages and have had to do a lot of repairs early in the life of the devices....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product

We continue to have a lot of issues with our Alaris pump system. There are known issues with the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Product

We experience a lot of channels not communicating to the point-of-care unit. We still have a lot of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There have been multiple recalls with the Alaris pumps. There have been repeated recalls, and that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

BD could have helped a little more with getting updates done and dealing with certain pump issues...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We had an upgrade with the Alaris pumps, and I felt like BD was very well prepared. They listened to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

For some of the issues we have had, it has taken a little time to get ahold of somebody at BD.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We purchased all of the Alaris equipment. We were also going to purchase some more syringe modules...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Something that makes us a little cold toward the Alaris is that when we were purchasing equipment,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

There is a high cost associated with the remediation, and that is definitely the major negative for...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The Alaris is pretty much unchanged. BD introduced groundbreaking technology to us over a decade...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We don't really use any of BD's training resources; we do our own training program.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have been asking BD about EMR interoperability for a while. We have been waiting for their new...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

From a safety perspective, the Alaris pump has gotten better through the years. We had a lot of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had very little connection with BD over the last few years because a lot of development was stuck...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our staff is really used to using the pumps, and they are intuitive. There are enough other...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are looking for more connection with whoever their right people are. The vendor has a lot of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Once the recall and COVID-19 hit, we basically stopped hearing from BD except for check-ins from our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are in a bit of a tricky spot. We have acquired some new sites that use a different pump, and the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are concerned about the accuracy measures for the Alaris that have been tested and published. It...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

With BD, we could do more outreach and ask for help, but BD is also not setting up opportunities for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I am optimistic about BD. I'm hoping they are going to release their interoperability software soon...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With BD, a lot of things depend on getting the right IT and biomed people at the table. We have to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The workflows in BD that we figured out with pump interoperability once we got our nursing teams are...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I don't really feel like BD has had anything relevant recently with new technology. I'm still a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I would buy the Alaris pumps again. I recently came back from a conference, and I saw a couple of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The Alaris pumps have great functionality, but BD has had a lot of bumps in the road. The vendor...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

BD likes to charge us to give people access to the server and additional analytics sites. BD would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

BD really promoted interoperability to us even though we couldn't add that anytime soon. The Alaris...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

During a recent software upgrade, BD added some different options that we did not have previously,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

BD does not have a good patient-controlled epidural solution, and that is a deal-breaker for us...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor has good educational platforms for training opportunities.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The biggest challenge with BD is that they have had a lot of FDA recalls and things recently. Each...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With the Alaris pumps, sometimes some of the alerts can be a bit confusing with interoperability.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

With the reports in the Alaris, we look at whether users are using the pump library or whether they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend the Alaris. The pumps are like Legos; they just snap on, and we can build them....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

BD seems to use a more train-the-trainer approach. The vendor is very supportive of the onboarding...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We are not nickel-and-dimed by BD. BD is good at not making promises they can’t keep, and they have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

I believe BD does avoid charging for every little thing. We have a contract in place, so I don't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

BD is vendor agnostic in terms of the other solutions we can use with the Alaris. If people want to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I think the end users have their outcomes, and I don't think BD is hindering any goals, but I am not...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In general, I would probably suggest that companies choose one vendor’s pump instead of a mix.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The vendors that have PCA pumps do not offer integration for those pumps. If BD had the Alaris PCA...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We specifically asked for the vendor’s 510(k) clearance, and they were elusive at first. I had to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor was on-site with hands-on support during our most recent software upgrades. As part of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The Alaris is pretty easy to use, but there are some things about it that are error prone. With the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We may transition totally away from BD, if possible. We are in the middle of an RFP process. BD...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a few limitations to the product that we haven't been able to overcome. My biggest concern...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

The product is going through recall, and the majority of our pumps aren’t eligible for the upgrade...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I'm pleased with the overall product. The design, setup, and programming of the pump are intuitive....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor has executive involvement in important decisions and brings in people who can answer as...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor does well at producing outcomes. One of the things I'm happy with is their quarterly...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are a lot of things I like about the product in terms of the actual hands-on pieces. However,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have had no major issues with the Alaris pumps. However, we sometimes hear from our clinicians...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Comparing all the devices on the market today, the Alaris is one of the least developed. BD might...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Knowing our clinicians’ concerns with the Alaris, we haven’t been interested in going live with...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

BD charges us for every little thing, even things that were not initially included in the contract....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

The main problem with BD in the last couple of years has been the recall of products. The recall...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

BD does a fabulous job of giving us data, and their support team has been excellent. Everything...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

BD is not behind the rest of the industry, but if someone in the industry could figure out a way to...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD’s customer service is pretty good. The Alaris pump representatives are pretty responsive.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With the Alaris pumps, if we don’t know something, we can just try a couple of different clicks, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we run everything through the Alaris, there is smooth sailing.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The color display on the Alaris is easy to read. The patient ID is on the pump, and we can see it...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support we get for the Alaris has always been fantastic.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I don't see the Alaris changing much. I hope that in a year from now maybe our journey and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The gravity component of the product is challenging to work with in our work settings. When we have...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

I really like the product’s drug library. It allows us to add extra patient safety features. We...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I like the interoperability piece of the product; it programs the pump when done correctly, so it...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

We have had some challenges with our internet service, and the vendor could have done more testing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD meets with us regularly to review our data, and they are definitely proactive. Also, their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The best way we are told to do titratable drugs in the Alaris is almost like using a fluid version,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

When something needs to be adjusted, those alerts are very difficult to understand from an end-user...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

BD had a little event related to the hardware on the LVP module. The issue was not raised to the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are certain drugs where we want a variable rate of intermittent administration. I don’t think...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Compared to their competitors' solutions, BD’s whole pump user interface is preferable. We like the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I wish that the Alaris allowed us to program with a leading zero instead of a decimal. The system is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

BD has invested in a new medication safety analytics reporting platform that is far superior to the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship

I sometimes find out about a safety alert from an outside source before the vendor tells us. I even...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

In the past, there have been recalls, but BD hasn't told us about them, even though we specifically...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I do have contacts with BD that I could reach out to if I needed to reach them.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would recommend BD and their product, but I would tell whoever is looking into BD about the things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

BD doesn't provide updates on what is going on. For a recent recall they had, I would have liked to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Once we put recommendations into the product, I would like to see how the process works to get them...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It is probably not possible to make the pumps lighter, but they are very heavy. We were looking at...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

For some of the medications that are in large volume, it would be nice if there were a way to have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

BD charges for everything that they provide. There is a software maintenance agreement, and there...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We haven't done training in a long time, but I was hoping that we could do that again. BD offered to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like for the pump to be able to have a limit for weight-based dosing as well as...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training is quite good for the Alaris. BD comes in annually to train us.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I don't have anything negative to say about the Alaris pumps. The library maintenance goes well, and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There aren't many competitors with the Alaris pumps. There are only one or two pumps that are fully...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Our upgrades with the Alaris have been pretty seamless. But BD hasn’t made major changes to the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don’t have the need to use the support team for the Alaris very much.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

BD has some computer-based training that we can do. The product is actually pretty easy to use and...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

One thing that disinclines me from continuing with BD is that a while ago, they discontinued support...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We would like to be able to integrate the Alaris pumps with some of our other software so that we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The Alaris pump is a good product, and most of our issues have been with communication because...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is fairly easy to use. Even I can figure out how to use a couple of modules.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We use the end-tidal CO2 module, but I don't think there has been good training on it, and I don't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product has a lot of safety mechanisms built into the smart technology, so I think we have fewer...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

There are a few things we would like to see improved with the Alaris. One is that our clinical...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One thing on our wish list with the Alaris is that we would love it if BD could make the pump's flow...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Some of the screen features of the Alaris pumps need to be augmented. The next upgrade will make...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We like the advantages of the drug library in the Alaris and the flexibility we have with it to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

BD’s help desk people are terrible to get through to. They have changed their online help desk...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We would tell friends or peers looking to partner with BD that the LVP and the syringe mechanisms...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

BD has charged us for replacement things that need to be done for their remediation. We ended up...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like it if the Alaris PCA could be dosed using weight-based dosing and be interoperable.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD did not keep their promises when they had recalls with everything. The vendor told us that they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

BD doesn’t look at the quality of the implementation and upgrades. BD just ramrods the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

One of the integrations is still not live, so that says something. We can't tell who owns the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

BD needs to figure out how to use their technology, engage the nursing staff, and run focus groups....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would like BD’s organization to be willing to be flexible with our staff. When we call for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

BD doesn’t keep all of their promises. To me, a promise would be BD putting out a product that is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I wish BD would do everything they could to promote themselves to me. I sent a request proposal to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have been integrated with the Alaris pumps for a while. When we integrated the pumps, they did...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

BD’s pumps work properly, but there is nothing new from BD as far as technology goes. There isn't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

BD’s form factor hasn't been updated in decades, and that is frustrating. The multichannel brain is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The most recent upgrades for the Alaris have gone really well.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

It would be nice if we could do weight-based dosing in the Alaris PCA pumps and have PCA be part of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The Alaris' drug library software is easy to use, and the solution works really well overall. I use...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our issue with the interoperability project between the pumps and our EMR is ensuring our nurses...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

In terms of cost, it is reasonable how the vendor charges us. The pump's quality and longevity are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD is such a huge company, so getting directly in contact with a support person that can help...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

If another organization decided to go with BD, I would tell that organization to make sure to have...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The ongoing maintenance of the product is what would hold me back from saying it is the best out...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There is really no ongoing training. We have to request that. BD doesn't prompt us or reach out. The...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The people I have worked with for a long time have remained at BD, and they continue to be really...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD is more reactive than proactive. I typically hear about recalls and things like that rather than...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

BD doesn't provide ongoing training unless we ask for it. We have been able to organize a few...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The PCA module does not have integration currently, but I have been told that BD has applied for the...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The Alaris is a good pump for the most part. The fact that BD supports all three administration...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Loyalty, Value, Value, Value

There has been a recall, and the vendor has had to go back through the FDA validation process. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product, Product

There have been some significant improvements from our EMR vendor that have helped us with some of...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Operations, Product, Product, Product

Some of the things we implemented back when we first began with the vendor are still problematic...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Operations

We are noticing that our biomed techs are not getting training on planned or preventive maintenance...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The Alaris has worked out great because the nurses can do infusions. The provider places the order,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support team has been very good. I open tickets whenever we have issues, and the support team...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The project team that was involved with the implementation did exceptionally well in helping us get...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The functionality for building data sets in the Alaris is robust. But we can't make easy changes on...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of the Alaris' strengths is the level at which the pumps enhance patient safety when the system...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We upgraded and did the remediation because there is a 510(k) pending for the Alaris pumps, and that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We were having a bunch of overinfusions with the pumps. We would send in devices and tubing, and BD...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I am not terribly thrilled with the product because it is a gravity system and really doesn't have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The integration piece is on us most of the time. Occasionally when there is a problem, BD will help...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

BD is behind the curve. One of the most dangerous workflows is the PCA workflow, and BD still hasn't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We can get ahold of our BD representative when we need them. When we have needed to have meetings...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

BD has really excellent KPI reports that we can drive upward. They are super nice.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The interaction with the server is fairly straightforward and clear. The user interface at the pump...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The product is fairly reliable. The vendor accommodates a lot of different clinical scenarios, and...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor provides really good training materials either on a website or on a learning module as...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The vulnerability of the product is that it works as well as the way it is set up and maintained....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD had a bunch of recalls. But BD has been very transparent with any defects that might exist. They...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The interoperability project with the Alaris has been a big success. The product is pretty easy to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The Alaris has a lot of recall problems. Because of those problems, we aren't fully live with...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

BD has a train-the-trainer model that works pretty well. When we went live, we had a whole fleet of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Implementing the Alaris requires a lot more nursing education than we thought based on BD's pitch. I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

BD has been responsive to all our questions and requests. BD gives us a lot of options for support....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD checks in with us sometimes, but we usually have to reach out to them with any issues.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In my role, safety is my biggest concern. Having pump interoperability with the Alaris has decreased...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Of the different problems that exist with BD’s software, the vendor doesn't seem to be making any...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Unfortunately, another recall has put the vendor in a difficult position. I am sure they are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

BD has struggled with national recalls of their pumps, and we have had issues with getting new...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I would like more high-level meetings with BD to review some of our data. Also, I would like to know...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We see good results with the Alaris, and we are working on better processes with BD. I think I will...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I feel like BD could improve some of their software updates. The interoperability works pretty well,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Product

There are inaccuracies with the Alaris' large-volume pump. That pump model has been recalled, but...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Product

The pumps have very old technology. The vendor hasn’t updated the technology very much in a long time....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Product

I like the product because I can open up the screen and see everything that I am verifying.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture

Our contract with BD is very itemized. We don’t make many changes without updating our contract and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

We wanted to go live with the Alaris in all of our units, but then there were a lot of recalls, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The vendor has been willing to help us with our challenges. They provide other items if something...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

We haven't needed ongoing training because the product is pretty user friendly, and it is easy to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Operations, Operations

We have had good support from BD as we have been navigating the installation of the Alaris pumps. We...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The Alaris integrates differently with different EMRs. Some integrations are much better than...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

BD has had a lot of fights with the FDA recently, so they haven't been able to do many updates. The...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

BD provides very easy-to-work-with maintenance software. Their tech support team works with us...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

We would like to see BD improve the product's security. We have a vulnerability that our security...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

Our EMR vendor actually supported the interoperability of the Alaris quite well.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

We like the wireless updates in the Alaris when we do a data file release or a data set release....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

The one concern that we have with the Alaris is the ability to hang the CPU at or below the heart...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.