Alaris (LVP, PCA, & Syringe)
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
We were having a bunch of overinfusions with the pumps. We would send in devices and tubing, and BD...
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Product
I am not terribly thrilled with the product because it is a gravity system and really doesn't have...
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Relationship, Product
The integration piece is on us most of the time. Occasionally when there is a problem, BD will help...
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Product
BD is behind the curve. One of the most dangerous workflows is the PCA workflow, and BD still hasn't...
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Relationship
We can get ahold of our BD representative when we need them. When we have needed to have meetings...
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Product
BD has really excellent KPI reports that we can drive upward. They are super nice.
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Product
The interaction with the server is fairly straightforward and clear. The user interface at the pump...
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Relationship, Product
The product is fairly reliable. The vendor accommodates a lot of different clinical scenarios, and...
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Operations
The vendor provides really good training materials either on a website or on a learning module as...
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Product
The vulnerability of the product is that it works as well as the way it is set up and maintained....
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Relationship
BD had a bunch of recalls. But BD has been very transparent with any defects that might exist. They...
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Product
The interoperability project with the Alaris has been a big success. The product is pretty easy to...
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Product
The Alaris has a lot of recall problems. Because of those problems, we aren't fully live with...
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Operations
BD has a train-the-trainer model that works pretty well. When we went live, we had a whole fleet of...
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Operations, Product
Implementing the Alaris requires a lot more nursing education than we thought based on BD's pitch. I...
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Culture, Relationship
BD has been responsive to all our questions and requests. BD gives us a lot of options for support....
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Relationship
BD checks in with us sometimes, but we usually have to reach out to them with any issues.
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Product
In my role, safety is my biggest concern. Having pump interoperability with the Alaris has decreased...
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Product
Of the different problems that exist with BD’s software, the vendor doesn't seem to be making any...
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Relationship, Product
Unfortunately, another recall has put the vendor in a difficult position. I am sure they are...
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Relationship, Product
BD has struggled with national recalls of their pumps, and we have had issues with getting new...
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Relationship, Operations
I would like more high-level meetings with BD to review some of our data. Also, I would like to know...
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Loyalty
We see good results with the Alaris, and we are working on better processes with BD. I think I will...
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Product
I feel like BD could improve some of their software updates. The interoperability works pretty well,...
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Product, Product
There are inaccuracies with the Alaris' large-volume pump. That pump model has been recalled, but...
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Product, Product
The pumps have very old technology. The vendor hasn’t updated the technology very much in a long time....
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Product, Product
I like the product because I can open up the screen and see everything that I am verifying.
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Culture, Culture
Our contract with BD is very itemized. We don’t make many changes without updating our contract and...
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Operations, Operations
We wanted to go live with the Alaris in all of our units, but then there were a lot of recalls, and...
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Relationship, Relationship
The vendor has been willing to help us with our challenges. They provide other items if something...
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Operations, Operations, Product, Product
We haven't needed ongoing training because the product is pretty user friendly, and it is easy to...
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Relationship, Relationship, Operations, Operations
We have had good support from BD as we have been navigating the installation of the Alaris pumps. We...
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Product, Product
The Alaris integrates differently with different EMRs. Some integrations are much better than...
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Relationship, Relationship, Product, Product
BD has had a lot of fights with the FDA recently, so they haven't been able to do many updates. The...
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Relationship, Relationship
BD provides very easy-to-work-with maintenance software. Their tech support team works with us...
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Relationship, Relationship, Product, Product
We would like to see BD improve the product's security. We have a vulnerability that our security...
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Product, Product
Our EMR vendor actually supported the interoperability of the Alaris quite well.
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Product, Product
We like the wireless updates in the Alaris when we do a data file release or a data set release....
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Product, Product
The one concern that we have with the Alaris is the ability to hang the CPU at or below the heart...
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Loyalty, Loyalty
We feel like the upgrade process is pretty seamless for the Alaris. We are looking forward to seeing...
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Relationship, Relationship
BD doesn’t keep their promises. They overpromise a lot of things that don't actually come to...
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Product, Product
Some of the product's reporting capabilities could be refined a bit to give us more information,...
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Relationship, Relationship
I want BD to be more responsive to tickets that we open up. It takes a really long time for someone...
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Product, Product, Value, Value
The product really helps with pharmacy work and nursing workflows. It helps streamline workflows,...
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Product, Product
We would like to see the bidirectional documentation be easier. We want to get humans out of the...
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Product, Product
The vendor needs to design a standard report. Even though the vendor wants the users to design what...
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Product, Product
The Alaris doesn’t have MRI-friendly pumps. We use a different pump for the MRI because the Alaris...
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Relationship, Operations
For support, BD does have programs available on a learning center site. The programs are helpful.
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Product
The Alaris is user friendly and easy to use but a little bulky. I really like that the product has a...
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Relationship
BD's representatives don't check in on us. Maybe that is because we don't use the pumps all that...
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Loyalty, Product
Integration with the Alaris is going to be difficult. I am sure the product would support...
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Product
Upgrades with the Alaris are easy and are done very well. The nurses love the Alaris pumps.
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Culture, Relationship
We found out about the FDA recalls from BD, so the vendor was proactive about telling us what was...
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Product
There is a new regulatory measure for doing basic infusions using the Alaris pumps, and we have been...
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Loyalty
We have been planning to work on interoperability for several years, but things keep happening that...
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Relationship
Regarding BD, the opinions of leadership members within the hospital vary. We have had a reasonably...
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Relationship
BD doesn’t keep all their promises, but I haven't met a vendor that does.
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Loyalty, Product
We have a newer reporting platform from BD. It is a medication-safety analytics platform, and it is...
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Relationship, Product
I am a little frustrated that the vendor has been slow to update messages that are sent to users at...
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Product
Overall, the advantage of having a PCA module, an LVP module, and a Syringe module all through one...
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Relationship
Our contacts are empowered to solve problems. There are a lot of changes in personnel within the...
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Product
We like the interoperability piece of the Alaris pumps. The ability to update libraries via Wi-Fi...
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Relationship, Operations
BD had a PCA module, and all the PCA modules were recalled. The vendor was not pulling them out of...
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Relationship
Calling BD’s tech support team typically involves calling offshore, and our experience is not super...
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Loyalty
I certainly hope the Alaris is part of my organization's long-term plans. It is my preference to...
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Product
Our system is not integrated with the Alaris, but the Alaris can be integrated if we want.
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Operations, Product
BD has information and all of the required data readily available for training.
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Relationship, Operations, Product
The software upgrades have been handled very well by the vendor and have gone very well. We have had...
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Relationship
The vendor is always proactive about notifying us of firmware and software upgrades, and the vendor...
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Product
The syringe pumps are very precise, and the Alaris is very flexible. We can add multiple kinds of modules....
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Relationship
There are some things that aren’t in BD’s control. For example, in the past, BD has promised things...
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Culture, Value
BD doesn’t just want to sell us something; they want to sell us something and have us continue to...
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Relationship
BD isn’t doing anything new. They have been paralyzed by the FDA, and they are scared to do anything...
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Relationship
In the past, we had a pretty good voice, and we had visibility into the executive's involvement. But...
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Loyalty
I am hopeful that our satisfaction with BD will improve because I hope they can get past the FDA,...
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Culture
BD’s sales model told us that turning on interoperability and paying the vendor a onetime fee and...
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Product
The interface for the pump is not a touch screen. The pump is a peristaltic pump, and the inter-unit...
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Loyalty, Product
A lot of the modules in our fleet are beyond their life expectancies, but they are still working....
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Culture, Relationship
We were told that some final news about the recall would be coming a few months ago, and we haven't...
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Relationship
The service from BD is great. The people, their implementation services, and their support services...
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Loyalty, Product
Some vendors have integrated dashboards so that people don't have to update an entire library file....
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Product
I am not willing to say that our interoperability project with the Alaris pumps has been very...
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Relationship, Product
The FDA challenges that BD has had have been really significant and very frustrating in terms of...
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Relationship
Our representative is very responsive to us, and they are really good about escalating on their own...
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Relationship
Our pump vendor is quite supportive. They are very personable. When we have a question, they do...
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Relationship
BD has had recalls, but the vendor has a good product now. During the recalls, BD reached out to ask...
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Product
I would love to have interoperability with PCA pumps. I think BD is sort of in the process of doing...
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Relationship
BD recalled the product back in 2020. Now, they keep saying that the FDA is going to reauthorize...
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Product
The solution is fairly reliable. The Alaris is pretty easy to use from a nursing perspective, and...
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Relationship
BD is pretty responsive; when we email them, they usually get back to us promptly.
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Loyalty
We are doing a request for information and trying to decide whether we want to keep our pump...
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Relationship
There are limitations with BD keeping all promises, but we have been mostly satisfied. BD has been...
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Product
All the modules are nice. The Alaris is like a one-stop shop. I wish BD had an epidural pump because...
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Operations
The last upgrade we did was pretty easy. We have training resources from BD, which are great, but no...
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Operations
We had a range of very good trainers and not-so-good trainers. The training was a battle for resources....
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Product
We have issues. With a couple of medications, the pump can't handle the number of zeros, so there is...
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Relationship
Our relationship has been wonderful. There are no problems. BD is always there for support. I can...
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Product
We love the pumps. Things are going wonderfully. The pumps are very easy to use, adaptable, secure,...
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Relationship, Product
If there is a problem, it is usually a user problem. The problem is probably not the pump. Sometimes...
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Relationship, Operations
BD has been wonderful in supporting the optimization of our interoperability project. We had...
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Product
Like all things, BD will have some equipment that will break down, but their technicians will get...
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Loyalty, Product
We do not have plans to integrate the Alaris pumps with our EMR because of the cost and the lag time...
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Relationship
Things are hard because the Alaris was recalled. So I am not sure whether the vendor keeps all their...
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Product, Value
The product was worthwhile for a while. It is pretty user friendly but not too friendly for our...
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Product
The only enhancement I want is for the Alaris PCA pumps to be interoperable. It is not BD's fault...
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Product, Value
EMR-pump interoperability costs money, but in terms of patient safety, that kind of interoperability...
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Relationship
I have the contact information for BD's executives and can call them anytime. They are very open to...
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Product
I love the Alaris; I am an advocate for the product, and I am always positive about it. I like the...
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Product
The product is easy to use. We really like the therapy names in the system. Under each drug, we can...
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Relationship
The one thing that separates the Alaris from other products is the customer service and education...
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Product, Value
I can upgrade the libraries on the Alaris pumps wirelessly, so I don’t have to touch each pump. That...
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Relationship
BD meets our needs; they are the best of the best. They are very focused on making sure everything...
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Loyalty
Our organization has expressed interest in reevaluating the Alaris. We have different pumps from a...
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Product
The primary area where the Alaris doesn’t meet our needs is the lack of interoperability for PCA...
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Relationship, Product
We haven't had many issues with the Alaris. We haven't met the targets we set with BD for compliance...
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Product
We are used to the Alaris’ library. Since we have a wireless system, the upgrades are done by us. We...
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Relationship
BD indicates that they are focused on patient safety and the usability of the pumps for nurses. BD...
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Product
My big ask from BD is the ability to do epidurals within the Alaris because it does not have that...
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Relationship
We meet with BD's executives often, but we are not getting the results we need to solve our problems....
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Loyalty, Product
The Alaris pumps are bulky, and sometimes nurses complain about their size. We have had cleaning and...
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Product
BD’s PCA has some interesting functionalities if someone is using the PCA functionalities with BD’s...
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Relationship
The individuals we work with at BD are great. The team that provides personalized support by coming...
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Product
The Alaris is extremely sensitive to the height of the pump versus the height of the patient and to...
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Product
The Alaris pump has a lot of trouble. We haven't had a good experience with the Alaris pump. There...
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Relationship
BD has an opportunity to communicate the problems with their Alaris pumps. They are decent at doing...
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Loyalty
We plan to stay with BD and then further enhance the capabilities of the product. The Alaris pump...
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Relationship
I haven't had any complaints about any of the vendor’s customer service or anything we need from...
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Product
The product quality is excellent. BD is a quality company. They have a niche for patient safety and...
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Operations, Product
Sometimes our nurses complain about how to set the rates in the product, or newer nurses have...
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Relationship, Product
BD isn’t as proactive as some of our other vendors. For example, with one vendor, we have some...
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Relationship, Value
The big FDA recall has had an impact on our getting new pumps, and we are having issues with getting...
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Relationship
The biggest challenge with BD is that there are so many different roles within their organization....
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Relationship, Operations
We meet with one of BD’s data people regularly, and they go over some of our reports to help us...
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Relationship
In a perfect world, BD would provide more outreach to see whether we need help identifying trends. I...
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Relationship
Someone from BD told me years ago that they would give us a new alert to help fix a common problem,...
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Operations
When BD’s implementation people are here, they do a great job. However, things can get tricky when...
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Product
The BD pumps only work with syringes from certain manufacturers. No other syringes are compatible,...
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Relationship
I feel like there has to be a better way to triage initial inquiries. If I have a question, I have...
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Loyalty
We looked at other solutions and considered switching, but we were hesitant to walk away from our...
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Relationship, Product
BD could communicate things better. Their messages typically go to people who don’t know how to run...
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Relationship, Operations
We did not initially go live in one of our departments; there was a delay, but we have since gone...
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Relationship
The Alaris has had a few recalls, and the timeliness of the resolutions on the recalls has not been...
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Product
We do not know whether BD's product is any better or worse than other IV pump solutions, but because...
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Product
The interoperability of the pumps has been updated, but other functionalities in the solution have...
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Relationship
The vendor’s support team has been excellent and has reached out to us.
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Product
There are two areas that I would say need some attention from the vendor. First, all smart pump...
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Product
The Alaris can do the PCA function, but it can't interoperate with other PCAs. We want the...
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Product
We have had a little bit of frustration with BD's number of recalls and the lack of innovation in...
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Relationship
BD’s support team is receptive. They get back to us in a reasonable amount of time, and they fix the...
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Relationship, Product
There are some pieces and parts with the new Alaris upgrade that address some of the pain points we...
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Loyalty
I am hoping for the PCA portion of the Alaris to be moved forward in the future. Also, some of the...
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Operations
BD has offered to come in and give us more training and more support in some advanced workflow areas....
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Loyalty
We are moving away from the Alaris pumps because there are dozens of Class 1 recalls related to the...
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Loyalty, Product
It is easy to access the basic mode within the product. We do not like that from a safety...
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Product
It is an issue that we cannot give a bolus from a continuous infusion for volumes less than 0.1 mL....
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Relationship
When BD has a design flaw, they are not transparent in telling us. They don’t listen to the voices...
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Relationship, Product
One of BD’s nurse specialists is an excellent resource for interpreting both aggregate reports and...
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Operations
The vendor could do a better job of helping customers realize how much time a pharmacist should...
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Product
We started down the path of integration with the Alaris pumps, and then BD had several Class 1...
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Product
The Alaris is a very good pump. The pumps are very user friendly, and the interoperability works...
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Relationship, Product
I think the Alaris pump is pretty well accepted by our users. We have had the pumps for so long, and...
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Operations
When we went live with interoperability, we had BD here for training sessions. They didn’t go out...
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Loyalty, Product
The PCA pump is not included in the Alaris pump's interoperability, and that is something BD is...
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Relationship
BD’s support people are pretty good. We don’t have to call them very often, but when we do, they are...
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Relationship
There have been times when things have gotten backed up in the Alaris pump, and we have had to call...
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Relationship
BD used to be more supportive, but I have a contact at BD who has been helpful with input and...
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Product
BD's system will not line up if the dose does not match the order and if the rate is low....
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Product
Many departments want more robust reports. Oncoming nurses see all the rate changes that have not...
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Product
BD has some limitations when it comes to certain units the pump cannot handle. BD should try to...
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Product
We have talked about pulling in our emergency department for an interoperability project, and that...
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Product
We had a BD software upgrade, and they changed some of the alarms. Some of the new alarms are not as...
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Relationship
BD is responsive. I don't have constant interaction with them, but the interactions I have are very...
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Product
There are human factor issues when using the devices, but I am sure the vendor has done hundreds of...
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Product
I have had the opportunity to work with many different pumps, and I have noticed it is not great to...
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Relationship
Everybody at BD I have ever dealt with for support has been fabulous; I am very happy with the vendor....
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Product
I would like it if the Alaris pumps could address Pitocin in the correct units rather than making us...
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Relationship
BD is willing to work with us on our issues. They meet with us and listen to our feedback, but they...
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Relationship
BD told us that a certain upgrade the FDA is working on would be done quite a long time ago. I think...
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Product
We have had many issues with the pumps shutting down or turning off, so we have had to put a lot of...
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Loyalty
The BD pumps are the best of the bad pumps on the market. There are a lot of safety features in the...
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Product
We would love to have interoperability between the product and our EMR, but BD has told us that we...
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Product
BD’s new analytics product is a lot better than the previous one. The new product makes the process...
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Relationship, Product
I usually find out about from a medical safety website that BD has had to execute a safety recall or...
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Operations, Product
We get alerted to upgrades from BD, and the upgrades tend to be relatively quick.
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Operations, Product
We did not go live with one of our populations because we couldn’t figure out a workflow based on...
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Relationship, Product
BD has a tendency to overpromise and underdeliver. For example, certain products don’t integrate...
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Relationship
I feel like communication with BD is a revolving door. If there are issues, the vendor goes down a...
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Relationship
The vendor is really helpful when we know who to contact for specific questions.
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Product, Value
I have worked with other infusion devices that I would not recommend to a large health system. I...
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Operations
BD’s training is mysterious; we have to jump through a lot of hoops to get to it. We have days set...
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Culture, Relationship
I deal with many different people at BD, and I am more satisfied with some than others. BD recently...
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Relationship
BD’s timeline for event reviews is longer than I would like. Sometimes when the vendor responds,...
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Product
Overall, the Alaris' interoperability with our EMR has been successful, but we have some very...
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Operations
All of our training is done internally. The vendor offers good CBT training and things like that,...
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Product
We recently had a lot of work done to help prevent free-flow events, which the pump says can happen....
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Relationship
It has been a little hard to get in contact with BD’s people. I don't call them often, but there...
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Relationship, Product
The Alaris pumps are not completely terrible. They do seem to work very well with EHR systems. The...
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Relationship, Operations, Product
The timelines are hard with the recall. It is been a little bit tough; there shouldn't be any...
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Relationship
BD has been very supportive in terms of reviewing alerts and knowing how to help our organization...
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Relationship, Operations
BD could do a better job of notifying the right people about upgrades. With all the changes and...
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Relationship, Operations, Product
I have had no major problems with the Alaris pumps. They were excellent at our go-live, and they...
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Product
On the software side, we have run into issues around translating how our clinical practice was...
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Product
I am told by the vendor that they are removing the feature that allows us to delay an infusion until...
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Relationship
I have a great working relationship with some of the clinical consultants at BD. They are fantastic....
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Product, Value
The outcomes we have had are improved safety related to infusion programming, a decrease in...
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Product
Pulling data related to interoperability has been a struggle in that we have had to look at many...
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Relationship, Operations
In general, BD’s product works well. My biggest gripe is interoperability. We also found some things...
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Loyalty, Product
One thing that was a game changer for us with BD's product was the fact that we could have a patient...
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Product
The Alaris cannot integrate with PCA pumps, and I think that is an FDA issue, but that is still a...
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Relationship
I have never had to take a problem with BD somewhere besides where I can go. I can always get...
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Relationship
We have been doing an upgrade with BD, and we have received poor communication from the vendor in...
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Product
By and large, the users want the Alaris to be our sole pump. We were in the market for new infusion...
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Culture, Relationship
I never hear from the BD folks. We went through a review of our IV pumps a while ago, and the vendor...
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Product
I hear that the solution is not as good. We use the Alaris pumps for very limited functionality, and...
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Loyalty
We had the opportunity to change out all of our PCA pumps from BD to another third-party vendor, and...
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Loyalty, Product
The Alaris does very well. Our staff keeps using the Basic Infusion library when they should be...
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Relationship
BD is responsive when we have issues. They have done a big recall of the pumps and have upgraded the...
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Product
Before the Alaris, we had to put in a lot of information manually. Now, I click a button, and the...
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Relationship
We have had issues with some of the vendor’s responses for troubleshooting. They take time to...
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Operations
We got training from the vendor, but that training was more focused on playing with the pumps. The...
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Relationship, Product
We have had a few issues over the years with some of the free-flow events in the pumps. Things...
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Product
The product syncs with our EMR and does everything that we need it to do.
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Product
The Alaris pump is very high quality. There have been a couple of issues, but overall, the product...
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Operations
The training needs to be more hands on; people aren’t going to read a PDF. The vendor should also...
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Product
Drugs and warnings are complicated. We are missing certain units of measure in the product; for...
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Relationship, Operations
BD will only reach out when there is a recall. It would be nice to know the best practices, and it...
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Relationship, Product
BD had a recall on the Alaris’ first version, and the second revision fixed one problem but created...
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Relationship
BD has honored their agreements. BD has gone through various owners, but we have had more...
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Operations
Our implementation of BD's firmware was a disaster because a recall hit when we started upgrading....
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Relationship
The only thing that BD could do better is communicate with people at their sites. The vendor sends...
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Relationship
I would like to receive a quarterly email or have a quarterly meeting where the vendor goes through...
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Relationship
BD used to have somebody who would talk to us regularly about the changes that we could make to move...
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Relationship, Operations
It has been a long time since we have done any implementations for the Alaris, but we have had a...
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Loyalty
In a year, we are hopeful that BD will be automatically programming more things, that some of the...
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Loyalty, Relationship
BD is going through an FDA approval for some changes to their programming, and we are trying to get...
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Relationship, Product
We like BD’s pumps. They work and integrate very well.
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Culture
BD has a lot of things in the contract, but we can pick and choose which pieces we would like to...
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Product
The Alaris doesn’t have bells and whistles like our previous product, but it is a workhorse. We used...
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Product
The Alaris is a little bulky, and that makes things difficult when we are trying to wheel a patient...
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Relationship
We haven’t heard much from BD. The vendor is limited in what they can do because of an FDA recall....
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Operations
BD provided a lot of support during the implementation phase. And we haven’t had a conversation...
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Culture
The problem when a vendor gets sold to a bigger company is that sometimes the vendor loses their...
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