Alaris Pre and Post Remediation (LVP, PCA, Syringe) Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
BD helps with programming. They are supposedly working on a solution to integrate fully with our...
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Operations
BD was great with the implementation. The communication was very good. They were timely and provided...
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Product
With the Alaris pumps' reporting capabilities, I would like to see how many overrides or guardrail...
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Relationship
The Alaris pumps are fairly user-friendly and require very little ongoing training. Our questions...
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Loyalty, Product
We did a little bit of research when we were looking to do remediation or change, and the Alaris...
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Relationship
BD’s support is generally pretty good, but I have had a couple of outstanding questions where the...
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Operations
With the Alaris pumps, a big thing that stopped us from training was just the training that was...
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Relationship
BD’s service and availability are very good. Our BD representative is responsive, and they provide...
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Operations
BD offers on-site training and assistance over the phone. We will routinely set up calls and go over...
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Loyalty, Product
We are considering getting the updated version of the Alaris Pre and Post Remediation pumps or going...
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Relationship, Operations
BD supports me well. Their timeliness and effectiveness in getting back to me as soon as we have...
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Loyalty, Product
I'm not giving top ratings just to give BD top ratings. I'm giving top ratings because I have worked...
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Product
With the Alaris Pre and Post Remediation pump, there might be one set of units that is not in the...
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Product
We are not successful yet with integration with the Alaris Pre and Post Remediation pumps, but we...
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Product
I like the Alaris Pre and Post Remediation pump’s editor software better than any other pump...
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Relationship
When I have to send clinical questions, the folks at BD are very responsive. We also have a...
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Product
With the Alaris Pre and Post Remediation pump, we haven't done the remediation yet. In the past, the...
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Loyalty, Product
In terms of what BD could improve, BD has moved away from saying occluded when the line gets...
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Loyalty, Relationship
Things are going pretty well with BD for now, and we will see how they go in the future. Hopefully,...
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Product
The Alaris Pre and Post Remediation pump is easy to use. Nurses love the simplicity and...
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Product
When we updated the Alaris pumps, there were quite a few meetings, opportunities to ask questions,...
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Relationship, Product
BD has been a really good integration partner. Sometimes issues are on the Cerner end, and sometimes...
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Product
I want the Alaris pumps to be interoperable with a weight-based PCA pump. That would be my...
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Product
We have asked for a few enhancements in the Alaris pumps' functionality that we haven't gotten yet....
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Loyalty
We are still holding out for some of the big things that we have been asking BD for ever since I...
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Product
The Alaris syringe pump is really key in our specialty. Some of the other pumps that are out there...
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Product
BD offers data through their CareFusion analytics. From a clinical standpoint, we can get all the...
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Product
In the Alaris pumps, there are a lot of different ways that we can create and build reports. We have...
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Relationship
I have had a lot of really good responses from BD’s nursing practice representatives. But I know the...
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Relationship, Operations
Our last big venture with BD was implementing a cloud-based solution for all our data. They...
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Relationship
I don't think that BD meets all our expectations all the time. The remediation took way longer than...
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Product
I would buy the Alaris pumps based on some of the work that has been done to the syringe pump. The...
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Loyalty
When we first bought the system, we thought it could do an epidural, but it doesn't. So, we had to...
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Product
I like being able to work with the server and look at reports and see what is going on with the...
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Relationship
I can put in a support ticket for the Alaris Pre and Post Remediation pump, but it is somewhat of a...
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Relationship
BD sets up the pumps if we are doing a new install, and they are efficient when they come on-site....
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Product
I would love to get onto the BD pump integration piece with the EHR. That would help nurses and...
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Relationship
BD is good at working through challenges to figure out a good solution by reconfiguring things on...
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Operations
We were promised a go-live and were expecting the pumps to be given at a certain point, but we...
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Product
We would like to see the customizability of alerts. I think that that would go a long way. We have...
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Relationship
BD could be more proactive by reaching out to the end users to find out what potential enhancements...
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Product
The syringe pumps from BD are not able to be used for enteral feeds, and I know that other syringe...
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Product
From the pharmacy's perspective, I would say customizability of the drug library and ease of use are...
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Product
Most things with the Alaris pumps are pretty straightforward, but there are some workflows that we...
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Operations
BD does a good job with upgrades. They bring a team in, and they do a lot of good work. Things are...
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Loyalty, Product
I don't see a lot of new technology coming out of BD. I see just some fixes of the old technology.
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Operations
BD’s initial training is really good, but then we have to try to maintain that over time with new...
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Culture, Relationship
I'm not sure BD was completely up front with all their customers a few years ago with all that was...
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Relationship
BD has been a good partner. They aren't perfect by any means, but they are decent. I have never had...
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Product
There are some other up-and-coming products out there, similar to the Alaris pumps, but we don't...
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Product
If someone were asking me about the Alaris pumps, I would tell them that the pumps really would meet...
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Culture, Value
BD does not avoid charging for every little thing. Their implementation cost for new facilities is...
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Relationship, Operations
With BD, the support depends on what project manager someone has. BD has changed project managers on...
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Loyalty
We looked at all the vendors before we made the decision to go with BD again, and no vendor could...
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Relationship, Product
BD doesn’t keep their promises with their software challenges related to the PCA pumps being in...
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Product
The screen on the Alaris pumps is much larger than the screen on a lot of BD's competitors' pumps....
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Loyalty, Product
The only thing that we are waiting for on the Alaris pumps is for the PCA module to have...
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Loyalty
BD had the most expensive pumps in our vendor evaluation, but people get what they pay for. We...
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Product
BD offers the LVP, the syringe pump, and the PCA equipment all in a cohesive package. There are...
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Product
Trying to interpret our interoperability data retrospectively is quite complex, so there are a lot...
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Loyalty
BD’s sets have not been as challenging as some other vendors' sets. Other vendors have complex set...
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Culture
There are no more generations of the pumps that we are currently using being produced because those...
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Relationship
BD has been consistent, but we had something that was very challenging because of the recall and the...
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Product
There is uptake on knowledge and whatnot for this solution, but for me, the software updates we send...
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Operations
The trouble we had with training was probably on our end. For example, I was just thrown into the...
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Relationship
The lack of support and vendor engagement knocks the vendor's score down for me. BD did a very poor...
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Operations
We have been without a representative for a long time, so there has been no offer to come in and...
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Product, Value
This solution has been a good investment, and the pumps have been good for us. In reality, the end...
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Loyalty, Value
BD supports interoperability with our EHR, but the version that we have right now is not compatible,...
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Loyalty, Relationship
We are extremely dissatisfied with BD's lack of response to us. It is kind of a slap in the face. We...
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Relationship, Product
This solution is not the greatest technology on the market. BD’s reports are somewhat hard to read...
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Culture, Loyalty, Value
Obviously, we have to pay for BD’s disposables, like their tubing, but every little upgrade that we...
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Operations
BD has a large share of the market, so when we onboard new nurses, most of them are familiar with...
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Loyalty
We did our RFP this year and evaluated all the pump manufacturers to see if we wanted to continue...
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Relationship
BD has a pretty good analytics platform, and their support has been pretty reasonable, so a lot of...
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Relationship, Product
In general, BD keeps their promises. They have a lot of promises for future development that don't...
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Relationship, Product
Upgrades are definitely part of the issue with the Alaris pumps. Before the remediation, we didn't...
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Loyalty
BD rates at the top of the scale for supporting our integration goals. Now that we have moved to a...
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Loyalty, Product
The hardest part with the Alaris pumps is that the old-school nurses sometimes forget to raise and...
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Relationship
BD is very responsive. Requests go through the same help people as requests about the Pyxis platform...
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Product
The Alaris pumps are very flexible with their interoperability, and they work very well. The pumps...
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Product, Value
BD rates between the middle and the top of the scale for driving tangible outcomes. They could do...
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Relationship
I have worked with people on all different levels of BD. They all have ways to make things happen,...
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Relationship, Product
I think I would buy the Alaris pumps again. I have used competing equipment, and the Alaris pumps...
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Operations
There definitely could have been more communication during the implementation. Communication was a...
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Loyalty, Product
The overall quality of the Alaris pumps could be better. We just did a remediation, and then BD came...
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Product
We can do the integration with the Alaris pumps and our EHR, but there is so much workload on our...
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Relationship, Product
Although end-tidal pumps are the industry standard for monitoring respiratory depression, there is...
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Relationship, Operations
We haven't had any issues in terms of BD keeping all of their promises. Also, BD's support service...
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Product
Our overall experience with the Alaris pumps has been good. Our pump libraries are managed by our...
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Loyalty, Product
The Alaris pumps' ability to support our integration goals is just under the top of the scale. We...
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Relationship
BD’s support is slow. We never know who we are supposed to ask what question to, so I just blast a...
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Product
The way the screen is displayed in the Alaris Pre and Post Remediation doesn't align with the way...
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Loyalty
We will be updating our pumps in the next few years because there has not been any new technology in...
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Relationship, Product
We have a long-standing relationship with the Alaris pumps. When I took over the pumps, I had little...
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Product, Value
The reporting capabilities need refinement. I would like more analytical reporting. With BD's...
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Value
One part of BD’s remediation efforts was that they were offering a very generous discount on...
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Relationship
I have always liked BD’s services. Their technical services during the upgrades are almost...
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Relationship
A lot of the time, BD will reach out to us before we reach out to them or will tell us there is an...
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Loyalty
We are looking into different pumps, but we are still in the discovery phase. At the moment, we are...
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Loyalty, Product
All the modules currently don't have interoperability. Currently, the PCA module is not...
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Product
I would love it if the PCA module would support EMR integration. That is just about the only thing...
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Culture, Relationship
BD does not keep their promises. The recall issue that they had several years ago took forever and a...
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Loyalty
When BD came in, they weren't the number-one group that was selected. The decision was made behind...
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Operations
I don't think BD's quality is very good. The training is horrible. We basically did the training...
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Culture, Value
I think BD's charges are outrageous. We are billed for every little thing that happens. They have...
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Culture, Product
The Alaris pump works as promoted except for one thing, and it is significant. We can load drug...
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Value
We have software licensing, manager fees, connectivity services, equipment licenses and services,...
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Operations, Product
There was a time when we went through several upgrades in a row for the Alaris pumps, and every pump...
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Product
The Alaris pumps actually have a good ease of use. The tutorial and all that stuff on board are...
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Relationship
BD does an exceptional job and is good to work with. We have a great relationship with the people we...
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Product
There are a couple of downsides to the Alaris pump. One is its size; it is too big. In a transport...
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Product
I would like to have a bit more autonomy with what we see on the screen of the pumps. Also, we would...
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Relationship
BD has listened to organizations and end users on what features they want to improve on or change....
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Value
It is disappointing that BD charges for a lot of data analytics. Unfortunately, they show us a shiny...
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Loyalty, Product
Some areas for improvement with BD are when we are undergoing interoperability or some sort of...
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Relationship, Product
BD needs a capsule for MRIs. They have one, but they just haven't sought FDA approval for it. That...
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Relationship
Some highlights with BD have been working one-on-one when we have had questions or needed to...
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Relationship, Operations
During our interoperability transition, BD provided us with context about other institutions that...
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Relationship
I don't think BD keeps their promises all the time. They try, but they don’t always deliver. It also...
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Operations, Product
I would recommend BD. There is no perfect pump out there, and the assertion that there is a perfect...
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Loyalty, Product
We are not integrated with the Alaris pump yet, but it is supported. That is a choice that we make,...
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Culture, Value
BD’s pricing is fair. It is not super great but not super bad. We paid them money, and we got stuff....
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Loyalty, Product
Some folks think we should stay with the current pump platform for a variety of reasons, and some...
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Loyalty
There are reasons why we chose the Alaris pump, and some of those reasons haven’t changed when we...
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Product
The alerts that are presented to end users are not phrased well for users to understand how to...
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Loyalty
We are happy with BD's product and service. I'm very happy with the BD team. With every remediation...
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Operations
We really haven't had any issues with the product. When the vendor did the training, I remember them...
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Product
We would like the pumps to offload into the EMR. We would like the pumps to be able to scan into the...
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Relationship, Operations
The vendor came on-site, and we haven't had to pay for any remediation. The vendor's people have...
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Product
One outcome we have had from using Alaris pumps is patient safety. Programming the data set is...
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Product
Updating the Alaris data sets needs coordinated efforts and is not seamless. Also, if BD could do...
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Product
It is still concerning that BD has to send out information for us to be on the lookout for parts...
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Culture, Relationship, Operations
The process of remediation with BD was pretty quick. Any hurdles we had were more internal than on...
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Relationship
We have had a few issues recently that have resulted in staff and leadership losing a little trust...
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Loyalty
The only product enhancement from BD we are hopeful about is the interoperability with PCA pumps. My...
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Operations
Going through the remediation was our most challenging process with BD. Communication was a bit of a...
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Product
Being on the other side of BD's remediation has been very good. One thing that is going well coming...
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Loyalty
We have no intent of looking at any other options. Right now, BD is still the front-runner for us...
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Product
I would love to have some interoperability with the Alaris pumps. When somebody has a question about...
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Product
The Alaris pumps are really hard to learn; they are not terribly easy to use. It took me quite a...
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Relationship, Product
BD’s tech support has been great to me. The Alaris pump is great. I love the Alaris system. It is...
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Product
The pumps work fine. I haven't heard any problems about the pumps not functioning. So the new pumps...
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Value
The vendor tries to charge us for everything. Some other companies don't charge as much as BD...
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Loyalty, Product
I have to put the drug library on two servers. The new pumps have to be in the new servers, and the...
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Value
The majority of the replacement pumps were free. We had to pay for a certain number because some of...
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Operations
The vendor's implementation services used to be better. Also, I haven't seen any good training...
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Relationship, Product
I would share with others about our experience that it is important that all the hospital players in...
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Culture, Relationship, Operations
The vendor doesn't keep me informed on everything. They don't tell me in advance about things such...
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Loyalty
In the remediation process, we had all the pumps delivered to a central location to be serviced for...
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Product
The product is a tough machine. Nurses can be kind of tough on things, and it runs fine. Everything...
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Loyalty, Product, Value
There is a market available for morphine PCA. It has generally an 18-month or longer expiration...
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Relationship, Operations, Value
I am highly satisfied with receiving my money’s worth, especially with the remediation and getting...
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Relationship, Product
I would like to see BD work on accomplishing some things with automation without so many clicks. A...
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Relationship
There is always an opportunity to continue to better meet the needs of end users. We have seen...
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Product
In general, I’m satisfied with the quality of the hardware and software in terms of achieving the...
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Operations
With recent upgrades, the training has involved a train-the-trainer method. There have been...
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Relationship
We are pleased with the level of support, education, and outreach from BD.
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Relationship, Operations, Product
The process to remediate the Alaris pumps was rocky. We weren’t charged for the pumps or for the...
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Relationship
BD is very responsive, and they try to help us. They seem to take concerns seriously.
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Loyalty
We are looking at replacing the Alaris pumps because they are at their end-of-life expectancy, and...
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Relationship
BD puts their efforts into interoperability, and their support is great.
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Product
The Alaris pump lacks a lot of functionalities that we find in pretty much every other device on the...
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Product
The only negative thing right now with the Alaris pumps is the fact that we can’t use them with the...
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Loyalty, Value
BD has gone to a newer platform for their reporting, and we chose not to go that way because of the...
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Product
A huge dissatisfier for our staff in the new software is that BD made the end of an infusion a high...
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Operations
Our recent implementation with the Alaris pumps definitely had some hiccups. We were ready to go,...
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Loyalty
Overall, the Alaris pumps are good. For the most part, the pumps meet our needs, and they are pretty...
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Product
The Alaris pumps are very easy to use and navigate. If we pull data, it is very easy to navigate the...
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Relationship
BD’s customer support people aren't always easy to get ahold of. We don’t always get responses in a...
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Loyalty, Product
We would like to be able to integrate the Alaris PCA pumps with our EMR. Also, the pumps don't have...
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Product
I like the modularity of the Alaris pumps. We can have one PCA unit and then add multiple modules....
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Loyalty
We have been comparing IV pumps, and I believe we will likely stick with our current pumps, which...
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Product
I wish there were room for improvement in integration with the Alaris. There is a margin for error...
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Product
One of our frustrations with the Alaris is that lots of times, we will have the IV and the AC right...
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Product
We changed the total amount of fluid to go in the Alaris pump so that we can stop a line from going...
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Loyalty, Product
The Alaris is pretty easy to use. We appreciate that the Alaris is compatible with the PCA pumps in...
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Product
The Alaris pump design has been the same for many years. So, really the end-user experience of the...
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Product
We would like to be able to use interoperability to program the Alaris PCA and syringe pumps because...
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Loyalty, Product
Overall, the Alaris pumps do what they are supposed to. We would like BD to continue to integrate,...
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Relationship
Everyone at BD has been helpful and quick to respond. They are willing to take time to get on a call...
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Product
The Alaris pumps are gravity pumps and are complex to set up. The nursing department has to be...
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Culture, Value
The vendor charges for every little thing. I feel like every little piece and thing that we want is...
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Operations
The initial training that we did went well. I really didn't hear too much in the way of issues that...
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Culture, Relationship
If there is a recall or issues or whatever, that is all definitely communicated in a timely fashion...
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Product
The program that we use to edit the software is pretty straightforward and robust, and I think that...
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Loyalty, Product
The vendor has road maps that they are hoping to bring some of the out-of-scope things for interop...
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Loyalty, Product
I would buy this product again because I have been fairly happy with the product. I know that when...
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Operations, Product
For the first several years with the Alaris pump, we were just doing manual programming. Then, we...
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Loyalty
We have met with BD multiple times and understand what needs to be done, but we are going through an...
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Product
One of the biggest challenges with BD is we were struggling with getting our pump data back to us....
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Product
We want flexibility in the Alaris library to make decisions on what are best practices. I understand...
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Operations
We have had a go-live where we rolled out the Alaris pumps while I have been working here, and BD’s...
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Operations
For the training that I have sought out from BD, I have found them pretty valuable. Maybe there is a...
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Relationship
I always enjoy working with the BD people I work with and talk to. I find them to be very engaged...
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Product
We had a significant number of recalls on the Alaris products in the past, and BD has improved on...
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Value
Alaris' different remediation projects have gotten to be tiresome. All of their previous...
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Product
There is still no touch screen. The Alaris pumps still have a lot of the same limitations that they...
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Loyalty
It has been frustrating to work with the Alaris pump. I wish there were another pump vendor that we...
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Operations
I don't know whether this is on our side in terms of how our corporate team does things, but access...
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Product
Sometimes utilizing the smart pump programming feature in the Alaris is a bit clunky with our EMR....
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Loyalty
We considered moving away from the Alaris because of an FDA mandate, but we ended up staying with BD....
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Loyalty
We decided to continue using the Alaris for our large-volume pumps. The largest driver for why we...
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Loyalty, Product
BD put a hold on the conversion to the new pumps. For the longest time, there were no updates as to...
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Operations
There have been quite a few issues with the overall quality of the Alaris pump. I am just beyond...
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Relationship
BD has had some recalls recently, but they do a good job of letting us know when there are problems...
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Loyalty, Value
We are seriously considering moving away from the Alaris pumps right now, but not because of the...
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Loyalty, Product
Some parts of our organization want to keep the Alaris pumps. One of the nice things about them is...
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Loyalty, Product
We are working with BD on pump integration, and that project seems to be going really well. I have...
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Value
BD seems to want to charge for extra things like software support and different pieces of data that...
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Loyalty
BD supported us when we had to move pumps from one site to another, and they helped make sure the...
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Loyalty
There have been issues with BD’s recall of the Alaris pumps, and part of their mitigation is over...
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Product
There is a lot of stuff we would like to see pushed out to us by BD versus running our own reports...
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Loyalty
Our Alaris upgrade has been paused. I actually have not seen any plans from BD about restarting the...
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Loyalty, Product
We paused our interoperability because it wasn't functioning well enough. Interoperability is one...
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Product
I have only used two vendors. The pumps that we were on previously weren't as user friendly as the...
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Relationship, Product
Our Alaris pumps have never broken. There are some gaps in the drug software. With some of its...
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Relationship, Operations
I worked with a BD pharmacy consultant, and they were really good.
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Product
There are some little things in the Alaris pump that are difficult. It only can program in certain...
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Product
We have had errors in the Alaris pumps because there is very specific programming on the nurses'...
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Relationship, Product
I don't have any issues with the Alaris, but on the other hand, I don't completely know all the...
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Culture, Relationship, Operations
BD said when some things would be ready to go, and the time that those things were actually ready to...
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Product
One thing I hear from nurses is that the Alaris pump is really bulky and big, and that is something...
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Product
The reporting capabilities of the Alaris pumps are excellent because they are very customizable. I...
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Product
The only thing I would say that is challenging with the Alaris pumps is that some of the reports are...
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Relationship
I'm very happy with the Alaris pumps. BD's support is very good. I have a data consultant I can...
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Product
I cannot stand that we have to have different levels in the pump. If we are using a single tube, we...
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Product
I like the drug library capability in the Alaris. It allows us to add extra guardrail safety...
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Relationship, Product, Value
The data analytics in the Alaris pumps are really good, but we have had some access problems this...
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Product
The usability of the pumps is really good. The accuracy, overall, is good. The ability to do the...
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Product
From the clinical perspective, we would like to see three things. Right now, if we are programming a...
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Relationship
BD's response to the FDA recall has not been as timely as it could have been, even though they said...
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Operations
BD has had a number of recalls with plastic and the cleaners we use. BD's implementation and the...
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Culture, Relationship
BD customer support does well when we bring up issues and concerns. The problems are more with the...
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Loyalty, Product
With the way the secondary line connects above the Alaris pump, if a nurse doesn’t unclamp the...
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Product
The Alaris pump is a peristaltic pump, so it is more affected by head height. If I hang a bag at the...
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Loyalty, Relationship, Product
BD had some FDA actions that really halted their ability to innovate for several years, and from...
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Operations
The vendor has some pretty good videos for training.
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Product
In terms of driving outcomes, having this product is definitely better than not having anything. The...
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Relationship
When we were doing the pump remediation with the Alaris pumps, we were supposed to get those pumps...
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Operations
BD has this smart pump that we could integrate, but BD doesn't teach integration. When we have...
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Operations, Product
The Alaris is not very intuitive because of the way it is programmed. Somebody couldn't just go up...
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Relationship
We can get in touch with BD, and for basic problems, their service is fine. However, when we are...
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Product
I have worked with the Alaris pumps for the whole time we have had them, and I do not feel that they...
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Relationship, Operations
BD only gives provider guidance if they are forced to by the FDA.
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Relationship, Product
BD does integrate, but it seems like they got integration and then haven't been interested in doing...
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Relationship, Product
BD has zero solutions for situations like MRIs, and that doesn't meet our needs at all. The fact...
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Relationship, Operations
We are currently working through a process of upgrading with BD. I have gone through many upgrades...
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Relationship, Product
The Alaris pump is so big that it is like carrying around a bag of bricks. BD is so committed to the...
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Product, Value
We suffered through using the Alaris pumps before the recall, and we were having weekly free flows...
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Product
I like the interoperability between the EHR and the pump programming, the ability to standardize...
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Culture
BD promised to make PCAs interoperable a long time ago, but then they got stopped by the FDA for...
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Operations
BD did a good job of keeping their promise to help with the onboarding process. We touched base with...
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Value
Because we had some old credits, BD didn’t charge us for something they easily could have charged us...
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Relationship
BD's customer service is so good that people don’t switch away from the vendor. The vendor does a...
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Operations
When we were upgrading the whole fleet, we thought it was going to be kind of a mess, but BD...
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Relationship
BD’s service is really good. Anytime they have a big update or anything in the pumps that they think...
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Product
We don't have interoperability, but I don't think that is the Alaris' fault. That is more our fault...
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Operations, Product
The software really allows us to customize it to our needs. All sites can be very different, so it...
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Product
Some of our issues are hard to put on BD because of the regulation changes and how they have to go...
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Loyalty, Product
Within our organization, we use the Alaris pump's interoperability in many departments. There are a...
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Relationship, Product
The Alaris devices are challenging. Mechanically, some pieces and parts can break in the Alaris...
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Loyalty, Value
I would tell others looking at the Alaris devices that integrating on the informatics side is a fair...
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Loyalty, Relationship
We have been satisfied with the remediation process. BD came to the table and made it financially...
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Relationship, Product
The Alaris pumps work very well and have wireless capabilities. We can send over data sets...
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Product
I like the safety checks that the Guardrails software puts into place for the nurses.
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Product
Data set updates are a pain in the Alaris pump. We have to independently check the data-set update,...
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Product, Value
I would not buy the Alaris pumps again because some competitors' pumps have extra capabilities. A...
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Product
There are known programming gaps in the Guardrails software that need to be addressed. A facility...
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Product
BD has a knowledge portal. That is where all of our pharmacy directors go to access compliance...
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Loyalty
As far as the use of the pumps for the nurses is concerned, we like the Alaris pumps. We have had...
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Value
Our clinical engineering team spends a lot of money on Alaris parts. Anything door related is so...
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