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BD Pyxis IV Prep Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Service and Support
BD really needs to improve their support. They have a team of individuals who are highly responsive...
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Manager
Functionality and Upgrades
BD has done a number of good things in their updates, but we haven't updated the product in a while....
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Manager
Functionality and Upgrades
BD could improve the product by creating a mechanism by which the formulary would be easier to...
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Manager
Functionality and Upgrades
The most overarching theme with BD Pyxis IV Prep is safety. The system catches the majority of...
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Manager
Future Outlook
BD Pyxis IV Prep struggles in terms of usability and IT standpoints, and BD's support people aren't...
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Manager
Functionality and Upgrades
There are a lot of frustrating UI issues that our pharmacists and technicians have to work around on...
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Manager
Implementation and Training
I would not buy BD Pyxis IV Prep again. It has been a struggle for us to install. There is a...
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Manager
Functionality and Upgrades
I would give BD the lowest score on delivering new technology since their new technology is actually...
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Manager
Functionality and Upgrades
BD Pyxis IV Prep is not hard to use; it just doesn’t fulfill our needs. BD Pyxis IV Prep is not very...
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Manager
Implementation and Training
In terms of BD's training and education, I would give them the highest score.
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Analyst/Coordinator
ROI / Cost (care and feeding)
I wouldn't say that the vendor charges us for every little thing. We pay for a software...
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Analyst/Coordinator
Implementation and Training
The vendor's implementation services were pretty good. I don't ever give anyone the top score...
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Analyst/Coordinator
Functionality and Upgrades
The product works as promoted. The reports aren't great, but the application works as the vendor...
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Analyst/Coordinator
Interfacing and Integration
The product works fine for supporting our integration and interoperability goals. We are able to...
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Analyst/Coordinator
Functionality and Upgrades
There is a big learning curve for the application, and there are a lot of steps for some things...
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Analyst/Coordinator
Service and Support
The vendor's support could be better. Sometimes the vendor takes longer to get a resolution than we...
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Director
Implementation and Training
When we went live, the vendor provided a list of equipment for us to purchase. I purchased that...
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Director
Implementation and Training
The vendor's train-the-trainer approach is not my favorite. We get superusers, and then we train...
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Director
Service and Support
The product works as promoted but is very complicated. I dislike the fact that the vendor only...
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Director
Service and Support
During the go-live, the implementation consultants were on-site for a few days each week, but if we...
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Director
Interfacing and Integration
The system's integration is not helpful because we have to manage the inventory separately, and that...
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Director
Functionality and Upgrades
We did an internal survey on the system's ease of use. The last version was way worse, but the newer...
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Director
Functionality and Upgrades
The vendor does not deliver new technology that meets our needs. There are certain things that would...
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Director
Service and Support
The vendor's support is getting better. At first, when we called them, nobody would answer, or it...
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Director
Service and Support
Bigger companies like BD don't usually provide account representatives. During projects, they have...
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Director
Service and Support
Most times, executive involvement comes when it is time to either purchase something or sell...
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Director
Service and Support
BD takes our feedback and makes positive changes to their system. While the changes don't occur...
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Manager
Implementation and Training
BD's original install and their more recent help with our switch from one acute care EMR to another...
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Manager
Implementation and Training
I don't think BD provides ongoing training. We are really training ourselves. There are maybe videos...
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Manager
Functionality and Upgrades
The product does a lot of things very well. It seems to be less user friendly or functional for our...
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Manager
Interfacing and Integration
Once we work out all the bugs, the integration does some really nice things.
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Manager
Technology
Some of the hardware, like the camera, is substandard for today's market.
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Manager
Future Outlook
I think my satisfaction will go up in a year because the upgrade is going to fix a lot of our issues....
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Manager
Service and Support
We have to escalate to get what we really need from the support people. We really have to push hard.
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Manager
Relationship
BD's service is fairly proactive. They have a user's group, and they really try to listen to what we...
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Director
Functionality and Upgrades
The solution didn't serve its purpose. When it came to the integration between the EHR and the...
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Director
ROI / Cost (care and feeding)
BD is very generous. We have multiple vendors that are great about not nickel-and-diming, but BD is...
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Director
Functionality and Upgrades
From a training perspective, I am looking for consistency. There is not always consistency from one...
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Director
Functionality and Upgrades
Where the solution lacks is my directional integration for charge capture or 340B accumulation and...
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Director
Functionality and Upgrades
The solution is not obviously ready for the prime time compared to other products in a similar...
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Director
Service and Support
Usually, BD’s support system is good, but when it comes to the solution, we have struggled a lot....
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Director
Relationship
On the operational and IT administration side of things, I have had very limited interaction with...
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Director
ROI / Cost (care and feeding)
I would be reluctant to recommend the solution unless the use case were exclusively for high alert...
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VP/Other Executive
Implementation and Training
BD does some things really well, and other things are challenging just because of their sheer size....
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VP/Other Executive
Functionality and Upgrades
BD Pyxis IV Prep is challenged with integration, especially when we look at multiple solutions from...
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VP/Other Executive
Lessons Learned
If people asked me about BD Pyxis IV Prep, I would tell them to evaluate all the potential vendors...
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VP/Other Executive
Future Outlook
We are committed to BD Pyxis IV Prep, so I would like to see my overall satisfaction with the...
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Manager
Relationship
The vendor does not nickel-and-dime. I feel like the vendor is coming out with new versions, and...
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Manager
Functionality and Upgrades
The product takes a little bit more training than other systems. We are several versions behind on...
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Manager
Service and Support
The vendor is still working out some of the issues they have with support. When we reach out to the...
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Director
Functionality and Upgrades
There are things that are okay about the system, but our old system did everything a little better...
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Director
Functionality and Upgrades
The system really forces us to use it for our inventory management, and we don’t want that. We made...
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Director
Functionality and Upgrades
Every time end users prepare a dose, they have to tell the system which products they are going to...
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Director
Technology
The system is clunky. Since the beginning, we have had issues with the system freezing, slowing...
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Director
Implementation and Training
The go-live and implementation were horrible. The folks that came on-site were nice and...
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Manager
ROI / Cost (care and feeding)
Any institution looking at the software has to be committed to making it work and has to commit...
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Manager
Functionality and Upgrades
If we can get an upgrade, then I am hopeful that our satisfaction will improve. But we are still...
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Manager
Functionality and Upgrades
We have a contract through BD, but I don’t anticipate that we will extend. BD’s system provides good...
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Manager
Implementation and Training
When we implemented the system, we only had a few people for a few days. We didn’t have enough...
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Manager
Technology
We started to have a lot of issues where we had to manually force things. A product that should have...
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Manager
Functionality and Upgrades
The system is difficult to use. Somebody who is new to an IV area can work the system more easily...
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Director
Functionality and Upgrades
We revamped with an upgrade last year, and the new version has much better capabilities than the...
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Director
ROI / Cost (care and feeding)
The senior leaders come to our pharmacy, and we have metrics that we look at. BD’s system is one of...
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Director
Interfacing and Integration
We are a completely automated pharmacy. We have an IV robot from another vendor and BD’s product, so...
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Manager
Relationship
When the product first came on the market, the vendor said it could create reports. There is pretty...
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Manager
Functionality and Upgrades
The last upgrade we had was difficult, but the vendor recognized that and now has a dedicated team...
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Manager
Implementation and Training
The vendor has totally revamped their training. It is completely different from what it used to be....
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Manager
Technology
Part of our issue with the product is probably not so much about programming as it is about...
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Manager
Relationship
We have an assigned customer support executive who has been very responsive. We were recently on a...
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Manager
Functionality and Upgrades
While we want to use the product as much as we need to, we are looking to move away from compounding...
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Manager
Relationship
The vendor is the best in the market and is working hard to make the product do what it was designed...
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Manager
Future Outlook
I am hoping my satisfaction will increase in a year, but it won't be perfect. The vendor has too...
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Director
Functionality and Upgrades
BD keeps their promises for the most part. We find the system's gravimetric analysis capabilities to...
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Director
Functionality and Upgrades
We are definitely seeing improvements. There is no reporting platform for the solution, so it would...
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Manager
ROI / Cost (care and feeding)
We are trying to update to the newest version so that we can resolve some of the issues we are...
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Manager
Relationship
The vendor is fairly good about keeping promises. The feedback that I would give is that once a...
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Manager
ROI / Cost (care and feeding)
BD doesn't charge for anything unless something is different from the contract. Our contract...
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Manager
Functionality and Upgrades
The current product functionality doesn’t 100% meet our needs. When the system is set up and...
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Manager
Relationship
BD is not proactive. They don’t really offer any service unless we call.
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Manager
Functionality and Upgrades
The concept of the product is good. The safety points that the product puts in are good. When the...
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Manager
Functionality and Upgrades
I want BD to improve the integration of the software into their platform, and I think BD is working...
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Manager
Service and Support
Getting in touch with the vendor af
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