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BD Pyxis IV Prep Comments
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VP/Other Executive
BD is one of our strategic partners, and we have a great relationship with them. Some of their...
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VP/Other Executive
The product simply wasn’t ready for prime time when we released it. BD knew astonishingly little...
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Analyst/Coordinator
It took several years to get little more than a handful of drugs live. For that reason, I probably...
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Analyst/Coordinator
BD Pyxis IV Prep doesn't live up to the vendor's promises. The implementation and project management...
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Analyst/Coordinator
The analysts and consultants that BD sends aren't knowledgeable enough to troubleshoot issues. Those...
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Analyst/Coordinator
Customers receive training a week or two before going live with brand-new software, and BD won't do...
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Analyst/Coordinator
BD Pyxis IV Prep handles the barcode scanning and the pictures, and it adds a scale to the mix. We...
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Manager
It is questionable whether we would buy the product again due to its functionality. The vendor is...
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Manager
I haven’t really seen any new technology from the vendor that they have offered; there is potential...
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Manager
We typically understand more of the system than the vendor's customer service people can help us...
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Manager
We have had concerns about the functionality that the system is lacking. We are to the point where...
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Manager
We haven't decided whether we would buy the system again. We can tell it is a very new product, and...
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Manager
There are a lot of things in our version of the product that are silly and don’t make sense. There...
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Manager
The implementation of the product was not smooth at all. The biggest issue with any implementation...
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Manager
Half of the implementation team was great, but the other half was not. The engineering portion was...
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Manager
The vendor doesn’t have many customers or a big budget with the system yet. It seemed like every...
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Manager
We have asked the vendor to notify us every time there is a new upgrade. We have had some problems....
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Manager
The system's ease of use is okay. There are just functionality problems with the scales as well as...
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Manager
The frustration with our version of the system has to do with the scales not working very well. The...
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Manager
We had access to vendor executives. There was no point when I felt that I couldn’t reach out to a...
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Manager
The vendor tried their best with what they had. Our version was very early, and they worked to make...
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Manager
I think the vendor has a good product that has great potential, but I could not recommend the...
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Manager
BD Pyxis IV Prep is very siloed. It doesn't communicate well with our other IV workflow tool or the...
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Manager
BD is not very proactive at reaching out to us. If I have a question about their software, I have to...
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Manager
BD Pyxis IV Prep has a lot more safety features than other solutions that I have used. It has...
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Director
An unkept promise from BD is that the system would be able to do waste interfacing. The challenge is...
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Director
Our contacts weren't as well versed in the product as some others, and that caused delays in our...
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Director
The training was very general. BD's challenge is that they don't understand the operations of the...
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Director
The vendor could improve the hardware. It requires a lot of IT work to get everything communicating....
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Director
The user interface is translated from German, so there are little things that constantly have...
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Director
The reports could definitely use some improvement. We really have to work on the data to easily show...
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Director
We are waiting for BD to deliver technology. When we identify a problem, BD is proactive about...
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Director
When it comes to getting our money's worth, sometimes we don't have the right people on our end...
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Director
Whether I would recommend the product would depend on the organization's ability to have the right...
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Director
The next version will allow us to do batching better. We can do batching, but we find that the...
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Director
We can do everything that we need to do. There are limitations from a technology standpoint. Drugs...
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Director
The main thing I would like to see is connectivity between the vendor's systems. I would like to...
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Director
The only downside to the implementation was the equipment that was required.
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Director
We could have used additional follow-up and post-implementation meetings. We did have a couple of...
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Director
The use is limited with patient-specific items. If we could use the system more consistently for...
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Director
The vendor's implementation team wasn't as well versed as we expected. BD needs to improve the...
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Director
We had some hiccups early on with the product as far as getting the interface solid went. The...
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Director
I like the workflow of the system. That is really nice. The software is actually German, so it has...
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Director
The vendor is good about sending emails and letting us know when things are going to happen. I...
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Director
If the vendor fixes some of their software pieces, makes the system more intuitive, and fixes some...
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Director
Across the board, the product needs some refinements to be able to meet the needs of the U.S....
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Director
It is very difficult to figure out the system; it requires substantial previous knowledge about how...
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Director
Maintaining the system is a nightmare without going through extensive training. Even people who have...
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Director
The vendor does not deliver new technology. We have been struggling to really convey our needs and...
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Director
We don’t have a lot of support from the vendor. If the system could be tweaked to make some things...
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Director
I would not buy the system again. The overall footprint of the cart is huge. When we are operating...
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Director
We have had instances where we have had to revisit upgrades on the system. The vendor does provide...
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Director
The gravimetric analysis in the system has been a huge pain point for us. When the product was...
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Director
There are a lot of complex programs and logs that we could potentially monitor if the vendor gave us...
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Director
I would tell others looking at this system to not expect integration to work like it is promised and...
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Director
BD has been good for a while. Their system is fairly easy when it works. But I would seriously...
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Director
It doesn't matter how much we pay because even if the vendor nickel-and-dimes us, they don’t have a...
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Director
The vendor's promise is that they would provide an IV workflow system that helps make accurate, safe...
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Director
BD's fix is not coming in on time, and the salespeople and technical support people are pointing...
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Director
In terms of ongoing training, the only thing BD has done is provide some online modules, and the...
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Director
I know that I can call the vendor, but I don’t think that everybody can. Lately, the person we deal...
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Manager
I like that BD Pyxis IV Prep takes the pharmacist out of the compounding environment. The product is...
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Manager
I don't like that BD Pyxis IV Prep doesn't have a two-way interface. It also isn't easy to move the...
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Manager
The system is fantastic compared to our old system. I like this one so much better. Our old system...
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Manager
The vendor's support is great. BD usually sends someone to help the day an issue is reported. That...
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VP/Other Executive
We are still working through some of the kinks with BD Pyxis IV Prep. I feel like we are constantly...
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VP/Other Executive
Things have been pretty good with BD. BD is better than the other vendor we use. I like the system's...
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Manager
The initial training we got from the vendor was good, but we haven't really had much ongoing...
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Manager
When it comes to the ease of use of the system, BD guides us through the system. The system pretty...
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Manager
One thing that we rejected out of hand was the lot-management piece that BD wanted to plus as a big...
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Manager
The support people get back to us within a couple of hours sometimes. It could take a while, maybe...
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Manager
There are some nuanced issues with the system. The reporting system is cumbersome, but if we take...
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Manager
BD has no ongoing training to speak of. Their initial training was just some online modules plus...
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Manager
I didn't have any control over the decision-making process, but we would probably buy the product...
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Manager
Whether the vendor keeps their promises depends on the person that we are working with during the...
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Manager
The implementation went fairly smoothly. BD was on-site, and they had pretty decent support. The...
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Manager
The system's biggest badge is that the system does gravimetric analysis and confirmation of...
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Manager
BD needs to improve their reporting system. We would like to have an expert from BD assigned to us....
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Manager
BD Pyxis IV Prep is not a very easy system for end users. As a manager looking at the system from a...
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Manager
BD Pyxis IV Prep is a nice system. It would be an even nicer system if the density data were...
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Manager
Some of the problems that we have had with BD are connectivity issues and customer service support....
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Manager
As far as meeting our needs goes, the system is doing well. There are still some ongoing issues that...
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Manager
Density and gravity is a struggle with the product, especially for some drugs that don't behave as...
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Manager
I regularly submit little ideas to BD for improvement. Some ideas I suggested several years ago have...
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VP/Other Executive
We know the software better than BD's project managers do. The project managers are inexperienced,...
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Director
BD Pyxis IV Prep was priced competitively for what we have gotten. It has delivered more features...
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Director
BD Pyxis IV Prep is a little more cumbersome than what BD led us to believe that it would be. There...
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Director
The vendor has spent a lot of time with us for training. We haven't had a lot of need for ongoing...
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Director
I would like to see some upgrades in the system to make it more user friendly. The formulas and the...
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Director
The terminology that is used in BD Pyxis IV Prep is not consistent with the language that we use in...
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Director
The initial rollout was such a bad experience. It did not go smoothly at all. We had meetings with...
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Director
The reports are not robust. There are very few reports to help us get the things we are looking for...
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Director
I highly recommend writing into the contract a direct line for support. The vendor's support has...
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Director
The solution works very well; it definitely brings another level of safety to our IV rooms. It fully...
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Manager
We would like to see the system be able to read data matrix barcodes. By law, a lot of the drug...
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Director
The system is status quo right now. We are waiting for an upgrade at some of our sites, and once we...
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Director
One of the things that could be improved upon is reports, and I think the vendor knows that. I feel...
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Manager
For BD Pyxis IV Prep, we are actually outdated. We are discussing an update coming up soon. We were...
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Manager
When we implemented BD’s system, it helped us a lot with our workflow in the sense that we had more...
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Manager
One of the things we have asked for for a long time is to have BD’s system read to three decimal...
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Manager
I would purchase the solution again, but I am intrigued to see what our enterprise vendor does with...
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Manager
The biggest thing is that the system helps us meet the best practices defined by ISMP. We are...
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Manager
The system is definitely in line with the direction that pharmacy practice is going in and is...
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Director
We are going to take upgrades as the vendor sends them to us. We hope they get some feedback because...
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Director
The system can be hard to use, but the vendor is doing upgrades, and that will help our satisfaction...
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Manager
I am not necessarily a part of the financials, but I feel like BD's charges are fair.
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Manager
The biggest thing that BD could do to support integration better is to have more flexibility with...
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Manager
I would definitely say that BD’s executives are pretty heavily involved.
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Manager
BD Pyxis IV Prep should be an all-inclusive solution. We have separate computers and hardware for...
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Manager
The biggest thing I would tell providers about BD Pyxis IV Prep is that there will be a lot of...
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Manager
The benefits of an IV workflow management system is the ability to have a complete audit control...
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Director
From a regulatory-readiness standpoint, folks who were worried about us having complete...
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Director
Our numbers are pretty high with gravimetric analysis. We don’t have a lot of exact numbers with the...
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Director
We recently switched to another vendor's EMR, and our use of BD Pyxis IV Prep dipped immediately...
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Director
We have been pushing our organization to spend more time focusing on what our EMR vendor could offer...
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Director
The system's reporting is really poor, especially with our version. The system isn't so much saving...
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Director
If I were making the decision again today, I would choose a different product. There have been some...
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Director
We like that BD's products all interface. Their big goal is to interface with EMR, the pumps, and...
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Director
In the beginning, BD Pyxis IV Prep was an entirely new way to make an IV. We got some mumbles and...
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Director
In our state pharmacy, technicians aren't supposed to be compounding. We told our technicians that...
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Director
We do all of the IV preparations that we can do in the system. Some quantities are too small and...
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Director
I wouldn't mind some enhancements to the reports. I don't want to say BD needs to improve them, but...
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Director
Our overall satisfaction over the next 12 months will depend on whether BD does more with...
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Director
The only things that BD nickel-and-dimes with are the scale and computer. But they do give options,...
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Director
The solution works pretty well, but there are definitely ongoing challenges with it. We do have an...
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Director
Knowing what I know about the vendor's competitors, I am happy that we are with BD. We think BD is...
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Manager
If we could get an upgrade for this system, I think we would be very happy. However, we have had...
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Manager
There is no proactive service. BD doesn't come out to do any service on the tools. I would give BD a...
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Manager
I would not give the system high marks for working as promoted because I have some pediatric...
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Manager
The vendor could do a better job with their hardware and cameras. Pediatrics is not very friendly....
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Manager
Some of the interfaces with the major players in the market seem to not be as smooth as what we...
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Manager
I feel like the people that are over the system are underresourced, so getting things done takes...
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Manager
BD really needs to improve their support. They have a team of individuals who are highly responsive...
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Manager
BD has done a number of good things in their updates, but we haven't updated the product in a while....
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Manager
BD could improve the product by creating a mechanism by which the formulary would be easier to...
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Manager
The most overarching theme with BD Pyxis IV Prep is safety. The system catches the majority of...
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Manager
BD Pyxis IV Prep struggles in terms of usability and IT standpoints, and BD's support people aren't...
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Manager
There are a lot of frustrating UI issues that our pharmacists and technicians have to work around on...
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Manager
I would not buy BD Pyxis IV Prep again. It has been a struggle for us to install. There is a...
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Manager
I would give BD the lowest score on delivering new technology since their new technology is actually...
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Manager
BD Pyxis IV Prep is not hard to use; it just doesn’t fulfill our needs. BD Pyxis IV Prep is not very...
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Manager
In terms of BD's training and education, I would give them the highest score.
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Analyst/Coordinator
I wouldn't say that the vendor charges us for every little thing. We pay for a software...
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Analyst/Coordinator
The vendor's implementation services were pretty good. I don't ever give anyone the top score...
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Analyst/Coordinator
The product works as promoted. The reports aren't great, but the application works as the vendor...
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Analyst/Coordinator
The product works fine for supporting our integration and interoperability goals. We are able to...
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Analyst/Coordinator
There is a big learning curve for the application, and there are a lot of steps for some things...
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Analyst/Coordinator
The vendor's support could be better. Sometimes the vendor takes longer to get a resolution than we...
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Director
When we went live, the vendor provided a list of equipment for us to purchase. I purchased that...
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Director
The vendor's train-the-trainer approach is not my favorite. We get superusers, and then we train...
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Director
The product works as promoted but is very complicated. I dislike the fact that the vendor only...
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Director
During the go-live, the implementation consultants were on-site for a few days each week, but if we...
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Director
The system's integration is not helpful because we have to manage the inventory separately, and that...
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Director
We did an internal survey on the system's ease of use. The last version was way worse, but the newer...
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Director
The vendor does not deliver new technology that meets our needs. There are certain things that would...
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Director
The vendor's support is getting better. At first, when we called them, nobody would answer, or it...
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Director
Bigger companies like BD don't usually provide account representatives. During projects, they have...
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Director
Most times, executive involvement comes when it is time to either purchase something or sell...
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Director
BD takes our feedback and makes positive changes to their system. While the changes don't occur...
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Manager
BD's original install and their more recent help with our switch from one acute care EMR to another...
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Manager
I don't think BD provides ongoing training. We are really training ourselves. There are maybe videos...
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Manager
The product does a lot of things very well. It seems to be less user friendly or functional for our...
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Manager
Once we work out all the bugs, the integration does some really nice things.
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Manager
Some of the hardware, like the camera, is substandard for today's market.
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Manager
I think my satisfaction will go up in a year because the upgrade is going to fix a lot of our issues....
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Manager
We have to escalate to get what we really need from the support people. We really have to push hard.
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Manager
BD's service is fairly proactive. They have a user's group, and they really try to listen to what we...
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Director
The solution didn't serve its purpose. When it came to the integration between the EHR and the...
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Director
BD is very generous. We have multiple vendors that are great about not nickel-and-diming, but BD is...
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Director
From a training perspective, I am looking for consistency. There is not always consistency from one...
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Director
Where the solution lacks is my directional integration for charge capture or 340B accumulation and...
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Director
The solution is not obviously ready for the prime time compared to other products in a similar...
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Director
Usually, BD’s support system is good, but when it comes to the solution, we have struggled a lot....
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Director
On the operational and IT administration side of things, I have had very limited interaction with...
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Director
I would be reluctant to recommend the solution unless the use case were exclusively for high alert...
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VP/Other Executive
BD does some things really well, and other things are challenging just because of their sheer size....
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VP/Other Executive
BD Pyxis IV Prep is challenged with integration, especially when we look at multiple solutions from...
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VP/Other Executive
If people asked me about BD Pyxis IV Prep, I would tell them to evaluate all the potential vendors...
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VP/Other Executive
We are committed to BD Pyxis IV Prep, so I would like to see my overall satisfaction with the...
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Manager
The vendor does not nickel-and-dime. I feel like the vendor is coming out with new versions, and...
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Manager
The product takes a little bit more training than other systems. We are several versions behind on...
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Manager
The vendor is still working out some of the issues they have with support. When we reach out to the...
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