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User Commentary
Loyalty
I don't think BD Pyxis IV Prep has gravimetric verification yet. That is coming with their...
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Loyalty
BD is sunsetting the product. They have stopped supporting it.
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Culture
With BD Pyxis IV Prep, BD bought a program that was supposed to be a full EHR and tried to adapt it...
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Loyalty
BD purchased the product from Europe, and it was meant for a different function, so the logic...
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Relationship
BD is not proactive with the product at all. There is a very different story for another BD product...
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Loyalty, Relationship, Product
Whenever we have an issue, it is tough to figure out whether it is internal, a software issue, or a...
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Relationship
BD has room for improvement with their phone and web support. There are many people at BD. Before we...
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Loyalty, Value
I have been recommending the system for years like crazy. I have been one of the biggest proponents...
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Product
There is some room for improvement with the system's integration. The system struggles to integrate...
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Product
There is a weak point with the Pyxis hardware design where the cable goes into the back of the...
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Loyalty
BD is sunsetting the product. They sent us a scary letter saying the system is at the end of its...
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Culture, Value
BD charges a lot for a lot of things, but they could probably charge more and differently than they...
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Relationship, Operations
BD’s initial go-live was bad, but they did well with our last upgrade; BD is getting better. With...
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Operations
BD’s training is really web based. We go watch their videos; the learning is passive and average. We...
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Culture, Product
The system does exactly what BD says it will, but we have to work through all the problems to get...
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Loyalty
My biggest complaint is that half the software is still in German, but that might not matter since...
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Relationship, Product
BD loves to upgrade their products on the regular, whether they are doing small patches or big ones....
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Relationship
BD doesn’t tell us anything. I don't talk to them at all. I don't even know who my account...
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Loyalty
BD Pyxis IV Prep is going down. It is no longer going to be supported, so it is not part of our...
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Operations
If I had the choice, I would not buy BD Pyxis IV Prep again because BD's support and customer...
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Operations
BD’s initial training wasn't bad. They had people on-site giving us real-life training during the...
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Relationship
I have worked with BD’s executives more because I have had so many problems, and they have tried to...
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Relationship
I’m not quite sure whether anything is going well with BD's product other than that it is still...
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Product, Value
BD Pyxis IV Prep is a useful product when it comes to the safety and efficiency of sterile...
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Operations, Product
Building the system's library is very time consuming, and many of the system's administrative...
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Relationship, Operations
The vendor provided exceptional customer service during an upgrade we did a few years ago and again...
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Operations, Product
Integrating the system is a cumbersome process. I don't know what integration is like with other...
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Relationship
The vendor has provided us with great support from day one. At one point, there was an issue that...
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Operations
When we implemented the system, the vendor came on-site for training for a week before our go-live....
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Product
The product isn't always easy to use. If everything goes smoothly, then it works as intended....
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Loyalty
We are a little up in the air when it comes to the future. The support we have from the vendor is...
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