BD Pyxis IV Prep
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
The vendor has been pretty open to feedback and adjusting things. We have worked with them pretty...
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Interfacing and Integration
There is some complexity with the volumetric versus gravimetric dosing. There is no two-way...
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Other Observations & Comments
If I were looking at comments on KLAS' website, it would be helpful to know whether other sites are...
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Functionality and Upgrades
BD has come out with some new updates. Things come up here and there, and some things don't work the...
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Functionality and Upgrades
BD Pyxis IV Prep has a lot of extra safety features that we want. It is also very customizable for...
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Functionality and Upgrades
BD Pyxis IV Prep has label templates that can be set for each facility. We can set the templates...
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Functionality and Upgrades
BD has not kept their promises around timelines for functionality fixes and has not been on time...
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ROI / Cost (care and feeding)
Our biggest successes with BD Pyxis IV Prep have been improved accuracy and an improved workflow....
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Service and Support
I worked with a lot of individuals during the upgrade implementation and post-implementation...
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Functionality and Upgrades
One of the nice things about BD's tool is that it creates consistency in how people create IV...
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Other Observations & Comments
We have no plans to discontinue the product, and at this exact point in time, I would probably buy...
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ROI / Cost (care and feeding)
The product's major strength is its gravimetric capabilities. The capabilities are not widely...
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Interfacing and Integration
The product is integrated with our EMR, and not only does our EMR communicate with the product but...
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Other Observations & Comments
Nearly all of our medications are being made in the solution, but we still have a number of...
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Implementation and Training
The training is not great but not terrible. A lot of the training has been web based. There is...
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Interfacing and Integration
We are using the product but not to its highest potential. The reporting system in the product is...
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Service and Support
The vendor doesn’t keep all of their promises. For example, the vendor told us about some of the new...
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Other Observations & Comments
I heard that the vendor acquired some other technology that might work in conjunction with or...
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Implementation and Training
The individuals I worked with for the implementation services were extremely helpful and easy to get...
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Functionality and Upgrades
The vendor says that they are using gravimetric analysis to promote accuracy in IV production, and...
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Other Observations & Comments
Our technicians are less satisfied with the product than our pharmacists are. Technicians have their...
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Interfacing and Integration
I have sent enhancement requests with regard to lot management. We have medications that expire a...
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Service and Support
When we put in cases for support, the support people can figure out the issues and get things back...
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Sales and Contracting
We have tried to keep up with the aging hardware, and we have not received great support from BD to...
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Functionality and Upgrades
The product was written in Germany, so a lot of the background programming is in German. When we get...
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Interfacing and Integration
At the time of our purchase, the product's hardware integration was pretty new and not easy to set...
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Functionality and Upgrades
The product updates that allow for changes in the way we prepare drugs are slow and sometimes...
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Service and Support
BD is really slow at getting things done. Things are an ongoing slog with the vendor, and we have...
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Service and Support
BD has been pretty good to us, and they don't charge us for every little thing. They have been...
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Implementation and Training
We had problems after our implementation of BD Pyxis IV Prep, and it seemed as though BD didn't know...
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Interfacing and Integration
We have problems with the integrations within BD Pyxis IV Prep.
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Functionality and Upgrades
BD Pyxis IV Prep is not intuitive. The system throws too much information at the user, and we have...
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Future Outlook
We haven't had a good experience with BD Pyxis IV Prep. The vendor hasn't kept their promises, and...
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Technology
BD Pyxis IV Prep is cumbersome to use. It takes 10–12 pictures for each dispense, and that takes too...
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Service and Support
The product itself is pretty sustainable, and we don't have too much hardware downtime. We have...
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Lessons Learned
If we were thinking about buying BD Pyxis IV Prep again, I would probably want to do a full RFP...
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Relationship
We are sticking with BD because our relationship with them is strong and because of their road map...
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Functionality and Upgrades
I would like to see improvement for better enterprise use and the system is slow when we navigate...
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Functionality and Upgrades
The technicians have improved their consistency in preparing IV medications.
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Future Outlook
We are evaluating other options because the pain points we were hoping to work through are not...
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Relationship
The executive involvement from BD is the only reason I am still a BD customer. That involvement was...
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Functionality and Upgrades
BD Pyxis IV Prep has been sturdy; the equipment doesn't fail, and there is no downtime.
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Functionality and Upgrades
I was looking to get several data points with BD Pyxis IV Prep. I am only getting one of those, and...
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Service and Support
The implementation and the training for BD Pyxis IV Prep were rough. Although I know who to call for...
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ROI / Cost (care and feeding)
BD nickel-and-dimes the heck out of us. We wanted to add one facility to the product, and BD wanted...
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Functionality and Upgrades
My overall experience with BD Pyxis IV Prep is poor to moderate. The product is functional, but it...
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Functionality and Upgrades
A strength of BD Pyxis IV Prep is that it is a gravimetric workflow system, and it is the only...
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Relationship
There are lots of little nuances in the system where we can tell that BD purchased a solution from...
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Functionality and Upgrades
If I were facing a decision about whether to buy BD Pyxis IV Prep with the information and...
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Functionality and Upgrades
The onboarding reports are very weak. There are certain aspects of the configurations, particularly...
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Implementation and Training
The most recent training that we had was very scattered. The trainers gave people multiple options...
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Functionality and Upgrades
BD Pyxis IV Prep is very stable now and has become more stable than it used to be. We used to get...
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Functionality and Upgrades
BD Pyxis IV Prep does a good job of automating the IV room. The system is touted as bringing...
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Implementation and Training
The initial training from BD was very good, but the ongoing training has been not so good. The...
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Implementation and Training
We had some initial project management issues with BD that delayed part of the project. There are...
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Functionality and Upgrades
When the system works, it works. The pharmacy seems to be pleased with the orders that we have going...
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Technology
We are seeing more hardware issues with things like the cameras BD has, and we are trying to nail...
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Relationship
We have had some issues. BD has a charging issue, and it appears they were aware of it before we...
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ROI / Cost (care and feeding)
The product is helping us with safety.
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Interfacing and Integration
We put in a lot of work to make sure our EHR and BD Pyxis IV Prep communicate as needed so that...
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Interfacing and Integration
Things were a little rocky for us at first as we worked through the integration of BD with our EMR...
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Service and Support
BD is extremely responsive, and they have very good outlines for implementation. There were some...
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Implementation and Training
BD provides extensive training. Initially, there is a lot of it. They came on-site in the beginning,...
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Lessons Learned
There is a huge change in process when going to any compounding software, and it was a big change...
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ROI / Cost (care and feeding)
The vendor is continuing to help maintain and support us when issues arise by providing us with job...
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Functionality and Upgrades
BD Pyxis IV Prep is a very robust gravimetric preparation system. It has good reporting, and it is...
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Interfacing and Integration
BD Pyxis IV Prep is not as integrable as we would like.
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Service and Support
As far as BD’s support goes, we call one big call center, so it is hard to get somebody who is...
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Implementation and Training
If BD does any type of training, it is very basic and not really customized to our workflow. A lot...
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Other Observations & Comments
BD Pyxis IV Prep is incomplete. Sometimes it is hard to get reports and statistics out of the...
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Functionality and Upgrades
BD Pyxis IV Prep is pretty much just used for accuracy, and we pay a lot just for the accuracy...
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Technology
BD Pyxis IV Prep seems pretty stagnant to me. BD has kind of just left the system out there. I...
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Sales and Contracting
When we were in the process of looking at the different IV preparation products out there, BD did...
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Implementation and Training
When we were implementing this solution, the folks that BD brought in to help us get ready were very...
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Implementation and Training
BD does have decent training materials available. The problem with that is then we are left on our...
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Service and Support
If we get ahold of the right people at BD, we can get all of our issues resolved, and everything...
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Service and Support
BD doesn’t communicate about software upgrades. They don’t communicate about enhanced functionality....
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Interfacing and Integration
One pain point for us has been around the system's integration. We have had a painful experience...
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Functionality and Upgrades
BD has fallen short on several of their promises. The vendor has the right vision with the product,...
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Service and Support
We have struggled with the vendor's customer support and lack of expertise. The support people lack...
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Functionality and Upgrades
I like that the product is one of the few on the market that actually incorporate gravimetric...
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Functionality and Upgrades
BD Pyxis IV Prep delivers what is needed and is very easy to work with for end users. Overall, it is...
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Functionality and Upgrades
The only downfall is that there are a couple of reports that I wish the system had. There have been...
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Relationship
BD has been promoting new features but hasn't installed them yet. That bugs me. BD still has room...
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Relationship
Because I have been so vocal, I have a lot of available communication with BD executives. Last year,...
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Future Outlook
BD started out as a syringe company, and then they bought CareFusion. All of the vendor's support...
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ROI / Cost (care and feeding)
BD has been good about charges. They don't have many things to charge for.
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Implementation and Training
BD provided new, updated training when we went live. The training wasn't in person, but it included...
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Implementation and Training
Our main issue with BD is the training or lack thereof. BD offers up-front training, but it is...
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Functionality and Upgrades
We experience a lot of issues with the product. There are a lot of things that don’t work; the...
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Functionality and Upgrades
BD Pyxis IV Prep does a good job of capturing data. That is a strength. We can get a lot of...
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Functionality and Upgrades
The system has helped us find errors. There are alerts that flag problems. Those are great safety...
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Functionality and Upgrades
We have had some issues with the camera freezing under the hood. Things like that hinder our productivity....
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Implementation and Training
We did not receive great training in the beginning. We have not heard anything from BD since. We...
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Functionality and Upgrades
BD provided all the documentation needed for training, and they were on-site for the training as...
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Relationship
For BD Pyxis IV Prep, there is a bit of hand-holding. We have access to the names of people; rather...
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Lessons Learned
BD Pyxis IV Prep is a bit challenging because it started in Europe, but we are working our way...
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