BD Pyxis IV Prep
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Relationship

The vendor has been pretty open to feedback and adjusting things. We have worked with them pretty...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

There is some complexity with the volumetric versus gravimetric dosing. There is no two-way...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

If I were looking at comments on KLAS' website, it would be helpful to know whether other sites are...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD has come out with some new updates. Things come up here and there, and some things don't work the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD Pyxis IV Prep has a lot of extra safety features that we want. It is also very customizable for...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD Pyxis IV Prep has label templates that can be set for each facility. We can set the templates...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD has not kept their promises around timelines for functionality fixes and has not been on time...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

Our biggest successes with BD Pyxis IV Prep have been improved accuracy and an improved workflow....

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I worked with a lot of individuals during the upgrade implementation and post-implementation...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

One of the nice things about BD's tool is that it creates consistency in how people create IV...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

We have no plans to discontinue the product, and at this exact point in time, I would probably buy...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The product's major strength is its gravimetric capabilities. The capabilities are not widely...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

The product is integrated with our EMR, and not only does our EMR communicate with the product but...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Nearly all of our medications are being made in the solution, but we still have a number of...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The training is not great but not terrible. A lot of the training has been web based. There is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We are using the product but not to its highest potential. The reporting system in the product is...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

The vendor doesn’t keep all of their promises. For example, the vendor told us about some of the new...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

I heard that the vendor acquired some other technology that might work in conjunction with or...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The individuals I worked with for the implementation services were extremely helpful and easy to get...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor says that they are using gravimetric analysis to promote accuracy in IV production, and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

Our technicians are less satisfied with the product than our pharmacists are. Technicians have their...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

I have sent enhancement requests with regard to lot management. We have medications that expire a...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

When we put in cases for support, the support people can figure out the issues and get things back...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

We have tried to keep up with the aging hardware, and we have not received great support from BD to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product was written in Germany, so a lot of the background programming is in German. When we get...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

At the time of our purchase, the product's hardware integration was pretty new and not easy to set...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The product updates that allow for changes in the way we prepare drugs are slow and sometimes...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

BD is really slow at getting things done. Things are an ongoing slog with the vendor, and we have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

BD has been pretty good to us, and they don't charge us for every little thing. They have been...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had problems after our implementation of BD Pyxis IV Prep, and it seemed as though BD didn't know...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We have problems with the integrations within BD Pyxis IV Prep.

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD Pyxis IV Prep is not intuitive. The system throws too much information at the user, and we have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We haven't had a good experience with BD Pyxis IV Prep. The vendor hasn't kept their promises, and...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

BD Pyxis IV Prep is cumbersome to use. It takes 10–12 pictures for each dispense, and that takes too...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The product itself is pretty sustainable, and we don't have too much hardware downtime. We have...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

If we were thinking about buying BD Pyxis IV Prep again, I would probably want to do a full RFP...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are sticking with BD because our relationship with them is strong and because of their road map...

Aug 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

I would like to see improvement for better enterprise use and the system is slow when we navigate...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The technicians have improved their consistency in preparing IV medications.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

We are evaluating other options because the pain points we were hoping to work through are not...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The executive involvement from BD is the only reason I am still a BD customer. That involvement was...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

BD Pyxis IV Prep has been sturdy; the equipment doesn't fail, and there is no downtime.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I was looking to get several data points with BD Pyxis IV Prep. I am only getting one of those, and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The implementation and the training for BD Pyxis IV Prep were rough. Although I know who to call for...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

BD nickel-and-dimes the heck out of us. We wanted to add one facility to the product, and BD wanted...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

My overall experience with BD Pyxis IV Prep is poor to moderate. The product is functional, but it...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

A strength of BD Pyxis IV Prep is that it is a gravimetric workflow system, and it is the only...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There are lots of little nuances in the system where we can tell that BD purchased a solution from...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

If I were facing a decision about whether to buy BD Pyxis IV Prep with the information and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The onboarding reports are very weak. There are certain aspects of the configurations, particularly...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The most recent training that we had was very scattered. The trainers gave people multiple options...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD Pyxis IV Prep is very stable now and has become more stable than it used to be. We used to get...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

BD Pyxis IV Prep does a good job of automating the IV room. The system is touted as bringing...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The initial training from BD was very good, but the ongoing training has been not so good. The...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

We had some initial project management issues with BD that delayed part of the project. There are...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

When the system works, it works. The pharmacy seems to be pleased with the orders that we have going...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

We are seeing more hardware issues with things like the cameras BD has, and we are trying to nail...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have had some issues. BD has a charging issue, and it appears they were aware of it before we...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The product is helping us with safety.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

We put in a lot of work to make sure our EHR and BD Pyxis IV Prep communicate as needed so that...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Things were a little rocky for us at first as we worked through the integration of BD with our EMR...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

BD is extremely responsive, and they have very good outlines for implementation. There were some...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

BD provides extensive training. Initially, there is a lot of it. They came on-site in the beginning,...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Lessons Learned

There is a huge change in process when going to any compounding software, and it was a big change...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The vendor is continuing to help maintain and support us when issues arise by providing us with job...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD Pyxis IV Prep is a very robust gravimetric preparation system. It has good reporting, and it is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Interfacing and Integration

BD Pyxis IV Prep is not as integrable as we would like.

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

As far as BD’s support goes, we call one big call center, so it is hard to get somebody who is...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

If BD does any type of training, it is very basic and not really customized to our workflow. A lot...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

BD Pyxis IV Prep is incomplete. Sometimes it is hard to get reports and statistics out of the...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

BD Pyxis IV Prep is pretty much just used for accuracy, and we pay a lot just for the accuracy...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Technology

BD Pyxis IV Prep seems pretty stagnant to me. BD has kind of just left the system out there. I...

May 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sales and Contracting

When we were in the process of looking at the different IV preparation products out there, BD did...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

When we were implementing this solution, the folks that BD brought in to help us get ready were very...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

BD does have decent training materials available. The problem with that is then we are left on our...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

If we get ahold of the right people at BD, we can get all of our issues resolved, and everything...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

BD doesn’t communicate about software upgrades. They don’t communicate about enhanced functionality....

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

One pain point for us has been around the system's integration. We have had a painful experience...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

BD has fallen short on several of their promises. The vendor has the right vision with the product,...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We have struggled with the vendor's customer support and lack of expertise. The support people lack...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

I like that the product is one of the few on the market that actually incorporate gravimetric...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

BD Pyxis IV Prep delivers what is needed and is very easy to work with for end users. Overall, it is...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The only downfall is that there are a couple of reports that I wish the system had. There have been...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD has been promoting new features but hasn't installed them yet. That bugs me. BD still has room...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Because I have been so vocal, I have a lot of available communication with BD executives. Last year,...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

BD started out as a syringe company, and then they bought CareFusion. All of the vendor's support...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

BD has been good about charges. They don't have many things to charge for.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

BD provided new, updated training when we went live. The training wasn't in person, but it included...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Implementation and Training

Our main issue with BD is the training or lack thereof. BD offers up-front training, but it is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We experience a lot of issues with the product. There are a lot of things that don’t work; the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

BD Pyxis IV Prep does a good job of capturing data. That is a strength. We can get a lot of...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The system has helped us find errors. There are alerts that flag problems. Those are great safety...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

We have had some issues with the camera freezing under the hood. Things like that hinder our productivity....

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

We did not receive great training in the beginning. We have not heard anything from BD since. We...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

BD provided all the documentation needed for training, and they were on-site for the training as...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

For BD Pyxis IV Prep, there is a bit of hand-holding. We have access to the names of people; rather...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Lessons Learned

BD Pyxis IV Prep is a bit challenging because it started in Europe, but we are working our way...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF