BD Pyxis IV Prep Comments

 

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Current Time Inside Cache Tag Helper: 10/28/2020 6:31:14 AM and Model.EvProductId = 70087

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User Commentary

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Manager

Service and Support

BD really needs to improve their support. They have a team of individuals who are highly responsive...

Oct 2020
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Manager

Functionality and Upgrades

BD has done a number of good things in their updates, but we haven't updated the product in a while....

Oct 2020
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Manager

Functionality and Upgrades

BD could improve the product by creating a mechanism by which the formulary would be easier to...

Oct 2020
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Manager

Functionality and Upgrades

The most overarching theme with BD Pyxis IV Prep is safety. The system catches the majority of...

Oct 2020
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Manager

Future Outlook

BD Pyxis IV Prep struggles in terms of usability and IT standpoints, and BD's support people aren't...

Oct 2020
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Manager

Functionality and Upgrades

There are a lot of frustrating UI issues that our pharmacists and technicians have to work around on...

Oct 2020
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Manager

Implementation and Training

I would not buy BD Pyxis IV Prep again. It has been a struggle for us to install. There is a...

Sep 2020
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Manager

Functionality and Upgrades

I would give BD the lowest score on delivering new technology since their new technology is actually...

Sep 2020
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Manager

Functionality and Upgrades

BD Pyxis IV Prep is not hard to use; it just doesn’t fulfill our needs. BD Pyxis IV Prep is not very...

Sep 2020
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Manager

Implementation and Training

In terms of BD's training and education, I would give them the highest score.

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I wouldn't say that the vendor charges us for every little thing. We pay for a software...

Aug 2020
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Analyst/Coordinator

Implementation and Training

The vendor's implementation services were pretty good. I don't ever give anyone the top score...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

The product works as promoted. The reports aren't great, but the application works as the vendor...

Aug 2020
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Analyst/Coordinator

Interfacing and Integration

The product works fine for supporting our integration and interoperability goals. We are able to...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

There is a big learning curve for the application, and there are a lot of steps for some things...

Aug 2020
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Analyst/Coordinator

Service and Support

The vendor's support could be better. Sometimes the vendor takes longer to get a resolution than we...

Aug 2020
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Director

Implementation and Training

When we went live, the vendor provided a list of equipment for us to purchase. I purchased that...

Jul 2020
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Director

Implementation and Training

The vendor's train-the-trainer approach is not my favorite. We get superusers, and then we train...

Jul 2020
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Director

Service and Support

The product works as promoted but is very complicated. I dislike the fact that the vendor only...

Jul 2020
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Director

Service and Support

During the go-live, the implementation consultants were on-site for a few days each week, but if we...

Jul 2020
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Director

Interfacing and Integration

The system's integration is not helpful because we have to manage the inventory separately, and that...

Jul 2020
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Director

Functionality and Upgrades

We did an internal survey on the system's ease of use. The last version was way worse, but the newer...

Jul 2020
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Director

Functionality and Upgrades

The vendor does not deliver new technology that meets our needs. There are certain things that would...

Jul 2020
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Director

Service and Support

The vendor's support is getting better. At first, when we called them, nobody would answer, or it...

Jul 2020
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Director

Service and Support

Bigger companies like BD don't usually provide account representatives. During projects, they have...

Jul 2020
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Director

Service and Support

Most times, executive involvement comes when it is time to either purchase something or sell...

Jul 2020
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Director

Service and Support

BD takes our feedback and makes positive changes to their system. While the changes don't occur...

Jul 2020
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Manager

Implementation and Training

BD's original install and their more recent help with our switch from one acute care EMR to another...

Jun 2020
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Manager

Implementation and Training

I don't think BD provides ongoing training. We are really training ourselves. There are maybe videos...

Jun 2020
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Manager

Functionality and Upgrades

The product does a lot of things very well. It seems to be less user friendly or functional for our...

Jun 2020
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Manager

Interfacing and Integration

Once we work out all the bugs, the integration does some really nice things.

Jun 2020
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Manager

Technology

Some of the hardware, like the camera, is substandard for today's market.

Jun 2020
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Manager

Future Outlook

I think my satisfaction will go up in a year because the upgrade is going to fix a lot of our issues....

Jun 2020
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Manager

Service and Support

We have to escalate to get what we really need from the support people. We really have to push hard.

Jun 2020
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Manager

Relationship

BD's service is fairly proactive. They have a user's group, and they really try to listen to what we...

Jun 2020
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Director

Functionality and Upgrades

The solution didn't serve its purpose. When it came to the integration between the EHR and the...

May 2020
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Director

ROI / Cost (care and feeding)

BD is very generous. We have multiple vendors that are great about not nickel-and-diming, but BD is...

May 2020
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Director

Functionality and Upgrades

From a training perspective, I am looking for consistency. There is not always consistency from one...

May 2020
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Director

Functionality and Upgrades

Where the solution lacks is my directional integration for charge capture or 340B accumulation and...

May 2020
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Director

Functionality and Upgrades

The solution is not obviously ready for the prime time compared to other products in a similar...

May 2020
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Director

Service and Support

Usually, BD’s support system is good, but when it comes to the solution, we have struggled a lot....

May 2020
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Director

Relationship

On the operational and IT administration side of things, I have had very limited interaction with...

May 2020
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Director

ROI / Cost (care and feeding)

I would be reluctant to recommend the solution unless the use case were exclusively for high alert...

May 2020
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VP/Other Executive

Implementation and Training

BD does some things really well, and other things are challenging just because of their sheer size....

May 2020
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VP/Other Executive

Functionality and Upgrades

BD Pyxis IV Prep is challenged with integration, especially when we look at multiple solutions from...

May 2020
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VP/Other Executive

Lessons Learned

If people asked me about BD Pyxis IV Prep, I would tell them to evaluate all the potential vendors...

May 2020
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VP/Other Executive

Future Outlook

We are committed to BD Pyxis IV Prep, so I would like to see my overall satisfaction with the...

May 2020
 Helpful

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Manager

Relationship

The vendor does not nickel-and-dime. I feel like the vendor is coming out with new versions, and...

May 2020
 Helpful

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Manager

Functionality and Upgrades

The product takes a little bit more training than other systems. We are several versions behind on...

May 2020
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Manager

Service and Support

The vendor is still working out some of the issues they have with support. When we reach out to the...

May 2020
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Director

Functionality and Upgrades

There are things that are okay about the system, but our old system did everything a little better...

Apr 2020
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Director

Functionality and Upgrades

The system really forces us to use it for our inventory management, and we don’t want that. We made...

Apr 2020
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Director

Functionality and Upgrades

Every time end users prepare a dose, they have to tell the system which products they are going to...

Apr 2020
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Director

Technology

The system is clunky. Since the beginning, we have had issues with the system freezing, slowing...

Apr 2020
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Director

Implementation and Training

The go-live and implementation were horrible. The folks that came on-site were nice and...

Apr 2020
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Manager

ROI / Cost (care and feeding)

Any institution looking at the software has to be committed to making it work and has to commit...

Apr 2020
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Manager

Functionality and Upgrades

If we can get an upgrade, then I am hopeful that our satisfaction will improve. But we are still...

Apr 2020
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Manager

Functionality and Upgrades

We have a contract through BD, but I don’t anticipate that we will extend. BD’s system provides good...

Apr 2020
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Manager

Implementation and Training

When we implemented the system, we only had a few people for a few days. We didn’t have enough...

Apr 2020
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Manager

Technology

We started to have a lot of issues where we had to manually force things. A product that should have...

Apr 2020
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Manager

Functionality and Upgrades

The system is difficult to use. Somebody who is new to an IV area can work the system more easily...

Apr 2020
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Director

Functionality and Upgrades

We revamped with an upgrade last year, and the new version has much better capabilities than the...

Apr 2020
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Director

ROI / Cost (care and feeding)

The senior leaders come to our pharmacy, and we have metrics that we look at. BD’s system is one of...

Apr 2020
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Director

Interfacing and Integration

We are a completely automated pharmacy. We have an IV robot from another vendor and BD’s product, so...

Apr 2020
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Manager

Relationship

When the product first came on the market, the vendor said it could create reports. There is pretty...

Mar 2020
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Manager

Functionality and Upgrades

The last upgrade we had was difficult, but the vendor recognized that and now has a dedicated team...

Mar 2020
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Manager

Implementation and Training

The vendor has totally revamped their training. It is completely different from what it used to be....

Mar 2020
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Manager

Technology

Part of our issue with the product is probably not so much about programming as it is about...

Mar 2020
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Manager

Relationship

We have an assigned customer support executive who has been very responsive. We were recently on a...

Mar 2020
 Helpful

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Manager

Functionality and Upgrades

While we want to use the product as much as we need to, we are looking to move away from compounding...

Mar 2020
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Manager

Relationship

The vendor is the best in the market and is working hard to make the product do what it was designed...

Mar 2020
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Manager

Future Outlook

I am hoping my satisfaction will increase in a year, but it won't be perfect. The vendor has too...

Mar 2020
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Director

Functionality and Upgrades

BD keeps their promises for the most part. We find the system's gravimetric analysis capabilities to...

Mar 2020
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Director

Functionality and Upgrades

We are definitely seeing improvements. There is no reporting platform for the solution, so it would...

Mar 2020
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Manager

ROI / Cost (care and feeding)

We are trying to update to the newest version so that we can resolve some of the issues we are...

Mar 2020
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Manager

Relationship

The vendor is fairly good about keeping promises. The feedback that I would give is that once a...

Mar 2020
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Manager

ROI / Cost (care and feeding)

BD doesn't charge for anything unless something is different from the contract. Our contract...

Mar 2020
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Manager

Functionality and Upgrades

The current product functionality doesn’t 100% meet our needs. When the system is set up and...

Mar 2020
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Manager

Relationship

BD is not proactive. They don’t really offer any service unless we call.

Mar 2020
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Manager

Functionality and Upgrades

The concept of the product is good. The safety points that the product puts in are good. When the...

Mar 2020
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Manager

Functionality and Upgrades

I want BD to improve the integration of the software into their platform, and I think BD is working...

Mar 2020
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Manager

Service and Support

Getting in touch with the vendor af