BD Pyxis IV Prep Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty
My biggest complaint is that half the software is still in German, but that might not matter since...
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Relationship, Product
BD loves to upgrade their products on the regular, whether they are doing small patches or big ones....
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Relationship
BD doesn’t tell us anything. I don't talk to them at all. I don't even know who my account...
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Loyalty
BD Pyxis IV Prep is going down. It is no longer going to be supported, so it is not part of our...
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Operations
If I had the choice, I would not buy BD Pyxis IV Prep again because BD's support and customer...
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Operations
BD’s initial training wasn't bad. They had people on-site giving us real-life training during the...
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Relationship
I have worked with BD’s executives more because I have had so many problems, and they have tried to...
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Relationship
I’m not quite sure whether anything is going well with BD's product other than that it is still...
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Product, Value
BD Pyxis IV Prep is a useful product when it comes to the safety and efficiency of sterile...
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Operations, Product
Building the system's library is very time consuming, and many of the system's administrative...
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Relationship, Operations
The vendor provided exceptional customer service during an upgrade we did a few years ago and again...
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Operations, Product
Integrating the system is a cumbersome process. I don't know what integration is like with other...
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Relationship
The vendor has provided us with great support from day one. At one point, there was an issue that...
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Operations
When we implemented the system, the vendor came on-site for training for a week before our go-live....
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Product
The product isn't always easy to use. If everything goes smoothly, then it works as intended....
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Loyalty
We are a little up in the air when it comes to the future. The support we have from the vendor is...
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Loyalty, Relationship
BD is phasing out IV prep. At this point, they aren't really providing much support for it anymore....
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Product
We like the system's ability to remotely verify medication preparations. We like its lot tracking...
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Loyalty
Our contract is up in the next few years, and BD is sunsetting the program in 2028, so it is not...
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Product
I like the product's patient safety and hard stops for end users; it prevents users from moving on...
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Product
The user interface could be a bit more user friendly. It was developed in Austria, I believe, so a...
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Product
The reporting functionality is not customizable, and a lot of the reports print out as PDFs rather...
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Loyalty
BD Pyxis IV Prep is a clunky application. There are a lot of scans and clicks required; the product...
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Loyalty
BD Pyxis IV Prep is just a little clunky. It has some issues and is a problem. We are looking to...
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Relationship, Product
With BD Pyxis IV Prep, we have to beg a little in order to get help from the vendor’s people.
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Loyalty
BD Pyxis IV Prep was ahead of its game with gravimetric analysis and everything like that. Another...
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Operations
BD didn’t have training for BD Pyxis IV Prep when we implemented the product. We had to create...
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Relationship, Product
BD Pyxis IV Prep integrates well with our EMR. BD has also made some adjustments for us, so they...
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Loyalty, Product
With ancillary software solutions, BD Pyxis IV Prep’s interoperability is still not where it needs...
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Loyalty
BD is phasing BD Pyxis IV Prep out, so we are evaluating all the other options that are out there....
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Loyalty, Product
BD Pyxis IV Prep’s reporting is woefully poor. It could use a lot of help. However, I know that BD...
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Product
BD Pyxis IV Prep is highly customizable to a site or practice, and that is huge. It isn’t just a...
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Loyalty, Product
BD Pyxis IV Prep is extremely complex, and there is a lot of data. Initially, it is a lot for...
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Relationship, Operations
The technician piece of BD Pyxis IV Prep is very straightforward from a training perspective....
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Relationship
BD has created specifically designed reports for us to get the data that we need, and I appreciate...
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Relationship
If I have to call BD’s help desk people instead of talking with their team, the support is not...
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Relationship, Product
BD tries to keep their promises, but sometimes, they release software that is glitchy and say that...
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Product
The system's biggest strength is the rigid workflow the vendor has put into it to ensure that...
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Product
I would like to see the vendor allow a little more customization in the product, such as allowing...
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Loyalty, Operations
The vendor hasn't given us any ongoing training or delivered new technology recently because they...
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Loyalty, Product
There has not been an evolution of BD Pyxis IV Prep. It still has a lot of the quirks that it has...
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Loyalty
Hopefully, we won’t have BD Pyxis IV Prep a year from now. That will be the most satisfied we will...
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Loyalty
BD has officially stopped supporting BD Pyxis IV Prep. They have a new product they are trying to...
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Product
The product is effective, but it just is not very user friendly.
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Operations
When we changed EMRs, we had quite a few problems, and we almost had to delay our go-live because we...
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Loyalty
We chose BD Pyxis IV Prep because we really like its gravimetric processes.
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Relationship, Product
BD has been responsive about integrating things with our EHR.
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Product
There is nothing about BD Pyxis IV Prep that stands out as being above or beyond. The system has...
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Operations
The vendor wasn't super flexible about implementations. There were certain days when they wouldn't...
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Product
There are a lot of issues with the accuracy of some of the densities in BD Pyxis IV Prep. The...
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Relationship
BD will hear us out about upgrade recommendations, but we have heard that they will not support the...
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Relationship
BD is proactive about the system's hardware maintenance.
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Relationship, Operations, Product
If someone were to ask me about the system, I would probably have a pretty long discussion with them...
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Product, Value
I like that we have more visibility with BD Pyxis IV Prep because we were previously using just a...
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Product
When we are working in BD Pyxis IV Prep and make one little mistake, it is basically impossible to...
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Relationship, Operations
When we implemented BD Pyxis IV Prep, we had a wonderful team to work with.
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Product
BD Pyxis IV Prep meets our needs for gravimetric analysis, IV compounding, and barcoding software.
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Operations, Product
The major issue with BD Pyxis IV Prep is it is not intuitive. It is basically a system that was used...
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Loyalty, Product
BD Pyxis IV Prep has been difficult from the start, and that is probably why BD is going to sunset...
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Operations
The label setup in BD Pyxis IV Prep is extremely difficult. Having our implementation meetings with...
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Loyalty
I don't know whether we are going to pursue interfacing with BD Pyxis IV Prep because it is going to...
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Loyalty
BD is going to deliver a new product, and we are not interested in it. We are just not interested...
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Relationship, Product
BD has a pretty good internet ticket system.
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Operations
We had an initial training, and then the training wasn't great. There is a yearly update to the...
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Relationship, Operations
BD’s support is awful. There is nobody that we can call for help. We had a little training at the...
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Product, Value
There have been a lot of issues with the BD Pyxis IV Prep product. There are formulary issues in the...
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Product
The product does give us the ability to record our lot numbers and expiration dates. That is a big...
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Loyalty
We are moving away from BD because as more of our large facilities started going live with BD Pyxis...
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Operations
Once BD does the initial training, there is no ongoing training. I would like it if the vendor...
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Operations
Overall, the idea of BD Pyxis IV Prep is great, but when our organization initially signed on, the...
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Product, Value
BD Pyxis IV Prep requires a lot of clicks to move an IV through, and the process could be a little...
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Operations
After our go-live, I had to create a lot of tips and tricks for our employees to get through the...
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Relationship
Even when we have issues, getting in touch with BD’s support center is difficult, and when we are...
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Product
I would tell someone that BD Pyxis IV Prep accomplishes the goal it sets out to accomplish, but the...
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Loyalty
BD Pyxis IV Prep is being sunsetted because the vendor acquired MedKeeper. If someone wants to see...
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Operations
Someone needs to have a really deep understanding of the product to fully control it. That is the...
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Operations
I haven't received any ongoing training for BD Pyxis IV Prep at all. The vendor promised me that...
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Relationship
BD’s customer service isn't as promised. Every now and then, problems that we have that need to be...
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Product
If I knew of all of BD Pyxis IV Prep’s cons, I would not choose to buy it. I was expecting great...
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Operations
BD’s implementation of the product was a lengthy progress, but we kept on a timeline. There were...
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Culture, Relationship, Operations
The vendor promised me all these things that did not work at the go-live. We had a few problems and...
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Product, Value
BD Pyxis IV Prep is not an especially user-friendly system, but it has a good safety system....
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Operations
We were not trained through the necessary steps because things were not covered in the correct...
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