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BD Pyxis IV Prep Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Loyalty

BD purchased the product from Europe, and it was meant for a different function, so the logic...

Mar 2024
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Director

Relationship

BD is not proactive with the product at all. There is a very different story for another BD product...

Mar 2024
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Director

Loyalty, Relationship, Product

Whenever we have an issue, it is tough to figure out whether it is internal, a software issue, or a...

Mar 2024
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Director

Relationship

BD has room for improvement with their phone and web support. There are many people at BD. Before we...

Dec 2023
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Director

Loyalty, Value

I have been recommending the system for years like crazy. I have been one of the biggest proponents...

Dec 2023
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Director

Product

There is some room for improvement with the system's integration. The system struggles to integrate...

Dec 2023
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Director

Product

There is a weak point with the Pyxis hardware design where the cable goes into the back of the...

Dec 2023
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Director

Loyalty

BD is sunsetting the product. They sent us a scary letter saying the system is at the end of its...

Dec 2023
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Director

Culture, Value

BD charges a lot for a lot of things, but they could probably charge more and differently than they...

Dec 2023
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Director

Relationship, Operations

BD’s initial go-live was bad, but they did well with our last upgrade; BD is getting better. With...

Dec 2023
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Director

Operations

BD’s training is really web based. We go watch their videos; the learning is passive and average. We...

Dec 2023
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Director

Culture, Product

The system does exactly what BD says it will, but we have to work through all the problems to get...

Dec 2023
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Director

Loyalty

My biggest complaint is that half the software is still in German, but that might not matter since...

Nov 2023
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Director

Relationship, Product

BD loves to upgrade their products on the regular, whether they are doing small patches or big ones....

Nov 2023
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Director

Relationship

BD doesn’t tell us anything. I don't talk to them at all. I don't even know who my account...

Nov 2023
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Manager

Loyalty

BD Pyxis IV Prep is going down. It is no longer going to be supported, so it is not part of our...

Nov 2023
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Manager

Operations

If I had the choice, I would not buy BD Pyxis IV Prep again because BD's support and customer...

Nov 2023
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Manager

Operations

BD’s initial training wasn't bad. They had people on-site giving us real-life training during the...

Nov 2023
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Manager

Relationship

I have worked with BD’s executives more because I have had so many problems, and they have tried to...

Nov 2023
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Manager

Relationship

I’m not quite sure whether anything is going well with BD's product other than that it is still...

Nov 2023
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Manager

Product, Value

BD Pyxis IV Prep is a useful product when it comes to the safety and efficiency of sterile...

Oct 2023
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Manager

Operations, Product

Building the system's library is very time consuming, and many of the system's administrative...

Oct 2023
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Manager

Relationship, Operations

The vendor provided exceptional customer service during an upgrade we did a few years ago and again...

Oct 2023
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Manager

Operations, Product

Integrating the system is a cumbersome process. I don't know what integration is like with other...

Oct 2023
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Manager

Relationship

The vendor has provided us with great support from day one. At one point, there was an issue that...

Oct 2023
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Manager

Operations

When we implemented the system, the vendor came on-site for training for a week before our go-live....

Oct 2023
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Manager

Product

The product isn't always easy to use. If everything goes smoothly, then it works as intended....

Oct 2023
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Manager

Loyalty

We are a little up in the air when it comes to the future. The support we have from the vendor is...

Oct 2023
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Manager

Loyalty, Relationship

BD is phasing out IV prep. At this point, they aren't really providing much support for it anymore....

Sep 2023
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Manager

Product

We like the system's ability to remotely verify medication preparations. We like its lot tracking...

Sep 2023
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Manager

Loyalty

Our contract is up in the next few years, and BD is sunsetting the program in 2028, so it is not...

Sep 2023
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Manager

Product

I like the product's patient safety and hard stops for end users; it prevents users from moving on...

Sep 2023
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Manager

Product

The user interface could be a bit more user friendly. It was developed in Austria, I believe, so a...

Sep 2023
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Manager

Product

The reporting functionality is not customizable, and a lot of the reports print out as PDFs rather...

Sep 2023
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VP/Other Executive

Loyalty

BD Pyxis IV Prep is a clunky application. There are a lot of scans and clicks required; the product...

Aug 2023
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Manager

Loyalty

BD Pyxis IV Prep is just a little clunky. It has some issues and is a problem. We are looking to...

Jul 2023
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Manager

Relationship, Product

With BD Pyxis IV Prep, we have to beg a little in order to get help from the vendor’s people.

Jul 2023
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Manager

Loyalty

BD Pyxis IV Prep was ahead of its game with gravimetric analysis and everything like that. Another...

Jul 2023
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Manager

Operations

BD didn’t have training for BD Pyxis IV Prep when we implemented the product. We had to create...

Jun 2023
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Manager

Relationship, Product

BD Pyxis IV Prep integrates well with our EMR. BD has also made some adjustments for us, so they...

Jun 2023
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Manager

Loyalty, Product

With ancillary software solutions, BD Pyxis IV Prep’s interoperability is still not where it needs...

Jun 2023
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Manager

Loyalty

BD is phasing BD Pyxis IV Prep out, so we are evaluating all the other options that are out there....

Jun 2023
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Manager

Loyalty, Product

BD Pyxis IV Prep’s reporting is woefully poor. It could use a lot of help. However, I know that BD...

Jun 2023
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Manager

Product

BD Pyxis IV Prep is highly customizable to a site or practice, and that is huge. It isn’t just a...

Jun 2023
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Manager

Loyalty, Product

BD Pyxis IV Prep is extremely complex, and there is a lot of data. Initially, it is a lot for...

Jun 2023
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Manager

Relationship, Operations

The technician piece of BD Pyxis IV Prep is very straightforward from a training perspective....

Jun 2023
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(0)
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Manager

Relationship

BD has created specifically designed reports for us to get the data that we need, and I appreciate...

Jun 2023
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(0)
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Manager

Relationship

If I have to call BD’s help desk people instead of talking with their team, the support is not...

Jun 2023
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(0)
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Manager

Relationship, Product

BD tries to keep their promises, but sometimes, they release software that is glitchy and say that...

Jun 2023
||
(0)
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Manager

Product

The system's biggest strength is the rigid workflow the vendor has put into it to ensure that...

Jun 2023
||
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Manager

Product

I would like to see the vendor allow a little more customization in the product, such as allowing...

Jun 2023
||
(0)
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Manager

Loyalty, Operations

The vendor hasn't given us any ongoing training or delivered new technology recently because they...

Jun 2023
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Director

Loyalty, Product

There has not been an evolution of BD Pyxis IV Prep. It still has a lot of the quirks that it has...

May 2023
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(0)
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Manager

Loyalty

Hopefully, we won’t have BD Pyxis IV Prep a year from now. That will be the most satisfied we will...

May 2023
||
(0)
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Manager

Loyalty

BD has officially stopped supporting BD Pyxis IV Prep. They have a new product they are trying to...

May 2023
||
(0)
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Manager

Product

The product is effective, but it just is not very user friendly.

May 2023
||
(0)
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Manager

Operations

When we changed EMRs, we had quite a few problems, and we almost had to delay our go-live because we...

May 2023
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Director

Loyalty

We chose BD Pyxis IV Prep because we really like its gravimetric processes.

May 2023
||
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Director

Relationship, Product

BD has been responsive about integrating things with our EHR.

May 2023
||
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