Pyxis™ MedStation™ ES
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User Commentary

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Manager

I was very impressed with the training that we got for the Pyxis MedStation ES machines. There are a...

May 2022
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Manager

The implementation went well. We bit off a larger chunk than we would have liked to because we...

May 2022
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Manager

There is a difference in the turnaround time for BD's hardware customer service and the customer...

May 2022
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Director

BD had a lot of major hiccups in the process of getting started with the product, and there wasn't...

May 2022
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Director

BD is a little behind some of our other vendors in delivering on the promises that were made....

May 2022
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Manager

We definitely like BD's help support system. We can contact the support people via the customer...

May 2022
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Manager

We have electronic training software set up with BD that each new staff member can use.

May 2022
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Director

BD's support staff is wonderful. I can call the BD support person whenever, even for a small...

Apr 2022
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Director

BD could actually show us how to do things during the training. BD tried to train us beforehand, but...

Apr 2022
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Director

We like the Pyxis MedStation ES. The machines are pretty self-running. We haven't had many problems...

Apr 2022
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Director

The only thing about the product I am not satisfied with is the controlled safe. It is like the...

Apr 2022
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Director

BD likes to charge us for a lot of things that should be included. There are little software tweaks...

Apr 2022
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Director

BD does not do much ongoing training. They may train one or two people, but BD relies on the...

Apr 2022
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Director

The products are reliable. They solve a need very well, and there is relatively little downtime. The...

Apr 2022
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Director

BD does not charge for every little thing. We have a capped contract with them. We really do work...

Apr 2022
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Director

Once the product is launched, we don't really see the vendor again. There are no ongoing meetings...

Apr 2022
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Director

In the Pyxis system, we always have weird workarounds that we are trying to fix. They aren't...

Apr 2022
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Director

I feel like the BD support people should be doing preventative maintenance. Part of my service...

Apr 2022
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Director

I would highly recommend the Pyxis system. I chose it over other solutions because the functionality...

Apr 2022
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Manager

We use the Pyxis PARx system, which BD is sunsetting. They have really dried up the support levels...

Apr 2022
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Manager

Every time we do an implementation or upgrade to BD's technology, there are some significant...

Apr 2022
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Manager

We have a customer success manager, and they do a great job of calling me when things are going on.

Apr 2022
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Manager

I think that BD has a vision. The vision that they conveyed when they were selling us the equipment...

Apr 2022
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Manager

BD really laid it on thick about how they could do many things with their product. They told us...

Apr 2022
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Manager

When the equipment works, it works. Our only trouble with it is that we can't do things with the...

Apr 2022
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Manager

BD's reports are extremely clunky and difficult to download. We can export them as Excel files or as...

Apr 2022
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Manager

The product is spread out all over the place, and things work differently in each section. It is as...

Apr 2022
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Manager

There are some nice things about the product. I can measure our stockout duration for the Pyxis...

Apr 2022
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Manager

We don't have a road map with BD. We are at the mercy of time, waiting for whenever BD figures out...

Apr 2022
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Director

In the past, we upgraded to a version that had a lot of bugs. We shouldn't have been the first...

Mar 2022
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Analyst/Coordinator

Most of our BD upgrades have resulted in some sort of issue or incident where there has been...

Mar 2022
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Analyst/Coordinator

When we have issues, we go straight to the top-level folks at BD because they are the ones that are...

Mar 2022
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Director

BD is very proactive with their service, and they send out their people to do preventative...

Mar 2022
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Director

We have a wonderful service contract with BD. They usually solve our problems very quickly. The...

Mar 2022
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Director

I like the equipment, I like the ease of use, and I like the CUBIE pocket technology. The product's...

Mar 2022
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Director

BD is not flexible sometimes. They tend to nickel-and-dime.

Mar 2022
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Director

Usually, BD's teams do a good job. I don't usually have too many concerns. When it comes to the...

Mar 2022
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Director

BD has tried to push to have us do any service tickets through their online portal versus calling...

Mar 2022
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Manager

Through a recent upgrade with BD, the product was basically revamped, and we had to completely...

Mar 2022
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Manager

Even though we recently upgraded all our Pyxis MedStation ES cabinets, it seems like we still have...

Mar 2022
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Manager

I don't really expect anything from BD. They are neither good nor bad at being proactive.

Mar 2022
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Director

BD is always consistent with their offerings.

Mar 2022
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Director

In my history of working with CareFusion on the Pyxis MedStation ES side, if we engage the...

Mar 2022
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Director

We are exploring a couple of modules from BD that seem very exciting. Some things we are considering...

Mar 2022
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Manager

Our integrations with the Pyxis MedStation ES work the way they are supposed to. We are able to see...

Mar 2022
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Director

I like that we can put pop-ups in the Pyxis MedStation ES to tell the nurses things. For example,...

Mar 2022
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Director

We don’t need the field service people on-site terribly often. We have a lot of nurses who are rough...

Mar 2022
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Director

Because we have worked with BD for so many years, they are definitely a partner. When we went live...

Mar 2022
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Manager

The Pyxis MedStation ES is pretty reliable. With the Pyxis MedStation ES, we are able to push 90% of...

Mar 2022
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Manager

I like the vendor’s vision for where the Pyxis MedStation ES is going. I have pretty good access to...

Mar 2022
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Manager

With the Pyxis MedStation ES, we have proactive monitoring. BD reaches out if we have issues, but...

Mar 2022
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Director

The reporting structures in the Pyxis MedStation ES are really nice. I enjoy being able to run...

Mar 2022
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Director

One thing I don’t like is that a lot of our front-end users can only see about 30 days back in the...

Mar 2022
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Manager

The last upgrade for the Pyxis MedStation ES was a little rough. It didn't go as smoothly as we...

Mar 2022
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Manager

BD has some nice job aids available to help with training.

Mar 2022
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Director

Sometimes the contracts are a bit complicated. The Joint Commission wants us to switch over to...

Mar 2022
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Director

The decision to switch away from BD was made on an organizational level because we need all our...

Mar 2022
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Manager

The Pyxis MedStation ES is very good compared to the other system we use. The end-user interface for...

Mar 2022
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Manager

Our relationship with BD is very good. In the past few years, whenever we have had requests to add...

Mar 2022
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Manager

BD sends a technician to do yearly preventative maintenance. If there is a partial breakdown in...

Mar 2022
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Director

The last few times that we had an upgrade, we had glitches and downtime for a few days, and there...

Mar 2022
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Director

BD avoids charging for every little thing. They have bundled things, and they have tried to bargain...

Mar 2022
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Director

We have access to the vendor’s executive team. When I get to the point of irritation where I need to...

Mar 2022
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Director

Everybody has adopted the train-the-trainer model. There are also online modules because everybody...

Mar 2022
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Director

We have some disputes with BD over certain issues. It has taken a lot of time and effort for us to...

Mar 2022
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Director

We can stock almost 100% of our medications in the Pyxis MedStation ES, and we can put secured or...

Feb 2022
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Director

We are now looking at doing an upgrade to the Pyxis MedStation ES, and there are enhancements there...

Feb 2022
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Director

BD charges for anything outside of the scope.

Feb 2022
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Director

BD hasn’t delivered any new technology. I have had the same issues with the system for a couple of...

Feb 2022
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Analyst/Coordinator

The vendor’s training is thorough. That is the best word I can think of to describe it.

Feb 2022
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Director

In an implementation, we had some technical difficulties that we really shouldn't have had and were...

Feb 2022
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Director

The Pyxis MedStation ES does exactly what it is supposed to do. It is almost idiot proof. We have...

Feb 2022
||
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Director

We have scheduled calls with system-level representatives from the company that are following up on...

Feb 2022
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Director

There are some new cabinets that have come out, but we are a little slower on the rollout. BD has...

Feb 2022
||
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Director

The system is working fine for us. I don’t have any concerns or issues with it. If someone I knew...

Feb 2022
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Director

The vendor does avoid charging for every little thing. For the most part, they don’t charge for...

Feb 2022
||
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Director

We had some issues with our recent upgrade, and those took a while to get resolved.

Feb 2022
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Director

The vendor does have a training program online, but I don’t know whether everyone has access to it....

Feb 2022
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Director

The vendor's support people can take a while to reach sometimes. When we need an actual person...

Feb 2022
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Director

There are features in the system that we can’t turn on, and we would like to see the vendor correct...

Feb 2022
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VP/Other Executive

I have been working with the Pyxis MedStation ES for my entire career, so I can't say that I have...

Feb 2022
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VP/Other Executive

I like that BD is very good to work with. I have had a lot of good experiences in working with their...

Feb 2022
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VP/Other Executive

Ideally, I would like to see the Pyxis MedStation ES interfacing better with other vendors' systems....

Feb 2022
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VP/Other Executive

BD could do a better job with the Pyxis CIISafe and vaults. We have one of their systems in a...

Feb 2022
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Director

Pyxis MedStation ES is wonderful. I have zero complaints about BD. It is very easy to open a ticket,...

Feb 2022
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Manager

BD wants to charge for CUBIE pockets. BD wants to charge every time we want to change out a type of...

Jan 2022
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Manager

BD has a learning portal. I struggle with it because they don't really have any on-site training or...

Jan 2022
||
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Manager

BD has big dreams, but they struggle with pushing out new technology.

Jan 2022
||
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Manager

The main area the vendor could improve in the system is the reports. BD has made some generic...

Jan 2022
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Manager

BD has good customer support. They fix things right away. I would recommend the system to others. It...

Jan 2022
||
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Manager

We aren't that impressed with the new BD system. It has flaws compared to the last upgrade. We don't...

Jan 2022
||
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Manager

Some of BD's unkept promises have had to do with integrations between software systems and the...

Jan 2022
||
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Manager

Ease of use is one of the product's pros. The product is very intuitive. It basically tells us what...

Jan 2022
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Manager

We are pleased with what BD's product has to offer, but at the same time, we are looking at what...

Jan 2022
||
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Manager

There have been installs over the years that have not gone as smoothly as we had hoped. The upgrade...

Jan 2022
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Manager

BD's support is where they fall apart. If we call in a service ticket, there are exceedingly long...

Jan 2022
||
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Manager

The vendor's customer support and ease of communication are really good. I have the direct cell...

Jan 2022
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VP/Other Executive

The support from BD has been really good. BD has helped us leverage platforms from an...

Jan 2022
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VP/Other Executive

The Pyxis MedStation ES is fairly intuitive. The process of teaching a variety of nurses has gone...

Jan 2022
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VP/Other Executive

We haven't had many issues throughout the years except with the CUBIE system. There are plastic...

Jan 2022
||
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VP/Other Executive

A lot of times, we are faced with just calling an 800 number, and sometimes we have had issues with...

Jan 2022
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VP/Other Executive

I am hoping our future satisfaction will improve because we have some upgrades in the wings.

Jan 2022
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VP/Other Executive

The only thing that is challenging is contracting. That problem may be due to our own internal...

Jan 2022
||
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Director

BD is reputable. I don't ask them to make many promises. My only recommendation is for BD to lower...

Jan 2022
||
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Director

The Pyxis MedStation ES is a top-notch product. It is reliable. Sure, we would like enhancements...

Jan 2022
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Director

BD has been frustrating. It has been really hard to get assistance when we submit a ticket with...

Nov 2021
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Manager

Our technical support from BD is really good. There is a very quick turnaround. BD doesn't...

Nov 2021
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Manager

The implementation was a very time-consuming process, but not everything was the vendor’s fault....

Nov 2021
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Manager

The cabinets are pricey, but we are getting our money's worth. It is great that the system is web...

Nov 2021
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Manager

With the Pyxis MedStation ES, there are no surprises. For the most part, everything is included with...

Oct 2021
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Director

BD doesn't keep all promises because BD makes sales promises that they can't always deliver on. BD's...

Oct 2021
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Director

We have an excellent sales representative. Our service representative has days when they are stellar...

Oct 2021
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Director

BD is still Best in KLAS based on what I have seen from other vendors. They have worked on their...

Oct 2021
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Manager

Issues tend to linger with BD's customer service for a long time, and it is almost like BD's people...

Oct 2021
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Manager

I expect more from BD because they are a big company. Their representatives should actually work...

Oct 2021
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Manager

BD is not very proactive. If we have issues, we have to reach out to BD.

Oct 2021
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Manager

I have done a couple of projects with BD over the last couple of years, and their implementation...

Oct 2021
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Director

The system meets our needs for sure. We have modified our drug distribution model to revolve...

Oct 2021
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Director

I wish that the cost of the Pyxis MedStation ES was not quite as high, both for the acquisition and...

Oct 2021
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Director

The technical support could be better for both the telephone and the field. The response time for...

Oct 2021
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Director

I wish that the Pyxis CIISafe was better. Our version is approaching the end of its life, so that is...

Oct 2021
||
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Director

I am pleased with the product's basic functionality. There are a few specific parts of the...

Oct 2021
||
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Director

When the system first came out, the product was really a mess. But since then, I have been very...

Oct 2021
||
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Director

The Pyxis CIISafe is still running the same software from when I first got into the Pyxis MedStation...

Oct 2021
||
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Director

The tech service call center for the system is not accommodating. The customer service side is...

Oct 2021
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Director

The implementation with the Pyxis MedStation ES was excellent. The implementation team was very good...

Oct 2021
||
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Manager

We would absolutely buy the Pyxis MedStation ES again. We have had it for so long that when we do an...

Oct 2021
||
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Manager

When we have needed to reach out to BD, we have spoken with and interacted with the same few people....

Oct 2021
||
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Director

The Pyxis MedStation ES is getting old. It needs some upgrades.

Sep 2021
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Director

The vendor's support has always been good. Their customer service is standard best in practice. I...

Sep 2021
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Manager

The vendor doesn't avoid charging for every little thing. They have been getting us on a couple of...

Sep 2021
||
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Manager

There is no ongoing training for the system. The vendor has things on their website, but we have to...

Sep 2021
||
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Manager

The vendor's support has improved a little bit, but there is no proactive service.

Sep 2021
||
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Manager

The system is usually reliable and consistent. I like that the system can be on most of the support...

Sep 2021
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Director

The machines are good when they are new. Our machines are a bit old, but they are still very good....

Sep 2021
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Director

BD hasn’t changed anything about the product because they want to sell the new version of cabinets...

Sep 2021
||
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Director

The service is very good. BD responds very quickly, and they take care of our problems within days,...

Sep 2021
||
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Manager

The vendor's support is a little hit and miss sometimes. The interface support is severely lacking...

Sep 2021
||
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Manager

The vendor definitely avoids charging for every little thing. There are things I can’t believe the...

Sep 2021
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Manager

We know exactly what we are getting into with the product, and the vendor doesn’t oversell it. The...

Sep 2021
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Manager

There is room for improvement around the system's functionality. There are some things we need out...

Sep 2021
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Manager

The vendor has regularly cadenced upgrades. Those upgrades were put on hold due to COVID-19. The...

Sep 2021
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Manager

Our field service tech from the vendor is just stellar. The tickets sometimes get lost in the...

Sep 2021
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Manager

The vendor executive involvement has been good. We have a customer success manager, and if we are...

Sep 2021
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Manager

The system is definitely doing exactly what we want it to do. It definitely works and is a...

Sep 2021
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Manager

The system is expensive, but it is doing what we need it to do. The little nooks and crannies that...

Sep 2021
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Manager

There are not many users of the system out there, but we have had a good experience with it.

Sep 2021
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Manager

The Pyxis MedStation ES is a product that we have been with for quite a while. We have had a few...

Sep 2021
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Manager

Over the last few years, the level of service that we have gotten from BD has greatly improved. We...

Sep 2021
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Manager

The Pyxis MedStation ES will try to act like an eMAR. It will try to bring the medications that are...

Sep 2021
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Manager

During the period of time that we have been working with BD, we definitely had some promises for...

Sep 2021
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Manager

Whenever we do an upgrade, it always seems like we find things that don't work as advertised in our...

Sep 2021
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Manager

BD has a training website that supplies a lot of their training materials. That has definitely...

Sep 2021
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Manager

The Pyxis MedStation ES has been pretty solid. We have our technician on-site quite a bit to fix...

Sep 2021
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Manager

BD is constantly adding little changes, but that is because they have to. We point out all the flaws...

Sep 2021
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Manager

BD uses a tool called Silverlight to gain remote access to servers, and that product has become a...

Sep 2021
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Manager

Our hospital was involved in a serious issue that shut down our entire system. The Pyxis MedStation...

Sep 2021
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Manager

Overall, the physical product is stable. It seems to be okay. But our service and support have...

Sep 2021
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Manager

BD is trying to sell us some additional products on their product line, but at least their...

Sep 2021
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Manager

When we try to get BD to address the issues with their support, everybody gets on a call; BD gets...

Sep 2021
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Manager

For training, all BD really does is provide paper documents at this point. There is not a whole lot...

Sep 2021
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Manager

We use BD’s smart remote temperature monitoring product, and that needs to be validated every year....

Sep 2021
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Manager

The solution is pretty easy to use because it has a touch screen rather than a keyboard.

Aug 2021
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Manager

Occasionally, the system updates on its own, but there is no warning that the device is going to go...

Aug 2021
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Manager

We get a different tech every time; there is no consistency. That is the case with every product...

Aug 2021
||
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Manager

The product works as advertised. I like the system.

Aug 2021
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Manager

I liked the last upgrade BD had. They have some nice new features. BD seems to listen. They added a...

Aug 2021
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Director

The field service tech that we have right now is wonderful. We have had several techs in the past...

Aug 2021
||
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Director

When we need support from BD’s service center, it is a struggle. We have the right level of service,...

Aug 2021
||
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Director

In general, the Pyxis MedStation ES is good. We have a pretty extensive system with a lot of...

Aug 2021
||
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Director

There are some functions of the Pyxis MedStation ES that could be a little bit better. Something we...

Aug 2021
||
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Director

It has been a while since we have had any training from BD because we have had the product in place...

Aug 2021
||
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Director

The product’s integration is very good. When we have an interface that goes down, that is a huge...

Aug 2021
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Director

In our history with BD, I don't think they have popped up with new, extra charges or anything like...

Aug 2021
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Manager

BD really hasn't released any new technology in years, so the Pyxis MedStation ES works very...

Aug 2021
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Manager

The Pyxis MedStation ES works better than another BD system we have. There are not as many bugs in...

Aug 2021
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Manager

Someone would have to be a very big proponent of the Pyxis system to use it. If I was implementing a...

Aug 2021
||
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Director

We are upgrading to a new version of the Pyxis MedStation ES. Our upgrades are going really well...

Aug 2021
||
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Director

We don’t have a set-in-stone cadence for upgrading the Pyxis MedStation ES equipment. It all seems...

Aug 2021
||
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Director

BD seems to choose randomly what to charge us for. Sometimes we get free upgrades that surprise us,...

Aug 2021
||
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Director

The overwhelming majority of the training is put on our organization. BD does at least have some...

Aug 2021
||
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Director

The service is pretty reactive. Sometimes it takes time to get to the person that we need to answer...

Aug 2021
||
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Director

We are happy with the Pyxis system; we have no desire to change.

Aug 2021
||
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Director

We would like to see more executive involvement from BD; it doesn't have to be a lot, but some would...

Aug 2021
||
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Director

We have worked with the Pyxis system for many years. The interface is great. Since we have gone to...

Jul 2021
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Analyst/Coordinator

BD struggled with the implementation. That might not have been their fault because we went live...

Jul 2021
||
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Analyst/Coordinator

The Pyxis MedStation ES is great. Every time I have a question about anything, BD’s tech support...

Jul 2021
||
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Analyst/Coordinator

I don’t know whether it is possible for the Pyxis MedStation ES to improve. It is just not an easy...

Jul 2021
||
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Analyst/Coordinator

Our CPOE system is outdated, and the Pyxis MedStation ES doesn't interface with it to determine the...

Jul 2021
||
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Director

We are happy with the Pyxis MedStation ES. When we switched from another vendor, there were things...

Jul 2021
||
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Director

I am particularly happy with the half-height CUBIE systems in the Pyxis MedStation ES. BD didn’t...

Jul 2021
||
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Director

One thing that is a downside to the Pyxis MedStation ES is the open-matrix drawers. There is really...

Jul 2021
||
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Director

There is some reporting in the Pyxis MedStation ES that is pretty good, but sometimes we would like...

Jul 2021
||
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Director

The CUBIE pocket lids are changing because they just don’t flip up or open properly after a while....

Jul 2021
||
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Director

There are not very many service techs in our area, and it would be a good idea for BD to do more...

Jul 2021
||
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Director

In terms of the product's ease of use, the reports could be a bit better for the people on my team...

Jul 2021
||
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Director

The product is very reliable, and BD backs it up. We pay an arm and a leg for it, so they should....

Jul 2021
||
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Director

BD has done well with the Pyxis MedStation ES. The Pyxis MedStation ES is not really a core system;...

Jul 2021
||
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Director

We have a lot of sites, and we are using another vendor's EHR for all of them. The way that the...

Jul 2021
||
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Director

BD does a really good job at implementation. They are good at holding our hand, having somebody...

Jul 2021
||
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Director

I have issues with the price. I would have an equivalent value if I put a Porsche in my garage for...

Jul 2021
||
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Director

BD's support is good, but it is not perfect. Support has been less than perfect late at night on...

Jul 2021
||
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Director

When we did an upgrade to a BD product, we needed to expedite things so that we could meet our...

Jul 2021
||
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Director

I really love the Pyxis MedStation ES. It has some of the best reporting features out of all the...

Jul 2021
||
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Director

There is definitely some room for optimization. Right now, I can't get a report that runs all my...

Jul 2021
||
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Director

I have a very good relationship with my salesperson and our major representative. We spend a lot of...

Jul 2021
||
(0)
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Director

BD is pretty responsive. We called BD to say that we had a critical ticket that needed to be done...

Jul 2021
||
(0)
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Director

BD stays fairly proactive. We have had the Pyxis MedStation ES for a long time, and it has not...

Jul 2021
||
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Director

I would love to see more equipment innovation from BD. One of the newest things on the market is the...

Jul 2021
||
(0)
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Director

We don't have a lot of data points for outcomes. Data points depend on our management of the Pyxis...

Jul 2021
||
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Director

My biggest complaint is that BD makes us pay to profile stations, and I think that is asinine. There...

Jul 2021
||
(0)
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Director

I can’t imagine how BD could make the Pyxis MedStation ES any easier than it already is. We have put...

Jul 2021
||
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Director

BD could be more proactive when it comes to preventative maintenance. We are the ones initiating and...

Jul 2021
||
(0)
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Director

There is only one report from the Pyxis MedStation ES that I don’t have that I would like. When...

Jul 2021
||
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Analyst/Coordinator

We chose to use the Pyxis MedStation ES for functionalities that we used another product for. Our...

Jul 2021
||
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Director

This solution is the only automation that I have used, but I know it has market share. I consider it...

Jul 2021
||
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Director

BD does offer ongoing web-based training. It is available, but we just have to find it. I have seen...

Jul 2021
||
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Analyst/Coordinator

As usual, the product is doing pretty well. Things are great.

Jul 2021
||
(0)
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Analyst/Coordinator

We just finished a big upgrade for the Pyxis MedStation ES, and there have been a couple of bumps on...

Jul 2021
||
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Manager

Overall, I am very satisfied with BD's products and their customer support. I am very happy with...

Jul 2021
||
(0)
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Director

The Pyxis MedStation ES is a very good machine. It is very functional, so we have been really...

Jul 2021
||
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Director

The implementation services were really good. The biggest thing was BD's commitment. They were very...

Jul 2021
||
(0)
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Director

The Pyxis MedStation ES is a much better product than the old system version was. It is more...

Jul 2021
||
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Director

We don't have Knowledge Portal, which is BD's tool for detailed reports, diversion research, and...

Jul 2021
||
(0)
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Manager

One of the reasons we moved away from the cabinets was because of the issues with the biometric ID....

Jun 2021
||
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Manager

The vendor was slow to make any changes. That was the bad part of the Pyxis MedStation ES that drove...

Jun 2021
||
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Manager

The system doesn’t back up data for more than three months. If we want to run a report longer than...

Jun 2021
||
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Manager

I like that the that the CUBIE pocket opens automatically, and the drawer opens so that we don't...

Jun 2021
||
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Manager

When we delete a user in the Pyxis system, we delete a lot of their activity, so we can’t search for...

Jun 2021
||
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Manager

BD’s specialists are very knowledgeable. They are certainly showing us things, and their...

Jun 2021
||
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Manager

I have no issues with the Pyxis MedStation ES. I am very satisfied with the product, with not only...

Jun 2021
||
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Manager

Over the next while, we will be getting upgrades to our BD products. With each iteration, I...

Jun 2021
||
(0)
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Director

The cabinets are always fairly current per our contract, so BD delivers on promises. We are under...

Jun 2021
||
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Director

The training needs to be more detailed. Online training probably would have been helpful.

Jun 2021
||
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Director

The product quality is pretty rock solid. The system is rarely down. We have had Pyxis Medstation ES...

Jun 2021
||
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Director

The system is easy to use. It is pretty intuitive.

Jun 2021
||
(0)
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Director

The support people are a little slow to get back to us sometimes. There aren’t many issues, but they...

Jun 2021
||
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Director

The product is super expensive.

Jun 2021
||
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Director

I would recommend the product. From what I have found in the marketplace, the Pyxis MedStation ES...

Jun 2021
||
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Manager

The Pyxis MedStation ES does break down quite a bit.

Jun 2021
||
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Manager

Overall, the Pyxis MedStation ES is a pretty good product, and the nurses like it.

Jun 2021
||
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Director

BD is not the company it used to be. They get updates to us when it is convenient for them. That is...

Jun 2021
||
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Director

BD is pretty good about avoiding nickel-and-diming us, but that is only because we have an account...

Jun 2021
||
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Director

At one point, the machine was down for over a day because BD did a horrible job with a conversion.

Jun 2021
||
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Director

The front-user training is good, but the training for the go-live and upgrade process is painful. We...

Jun 2021
||
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Director

The phone and web support is not great at all. We have had software bloat several times.

Jun 2021
||
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Director

Unfortunately, in order to get anything done, I have to call an executive directly. The normal...

Jun 2021
||
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Manager

BD suggested that we wait for the new version, and that was really helpful info because there was...

Jun 2021
||
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Manager

We really like the product's flexibility. We can access this system and even troubleshoot from home....

Jun 2021
||
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Manager

This is a pretty stable product. We like it, and it does the job. The product really helped our...

Jun 2021
||
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