Pyxis MedStation ES Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Operations, Product
We had a hard upgrade with the Pyxis MedStation ES, but it is getting worked out. There were a lot...
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Culture, Value
If we are doing a server upgrade from one version to the next, there is a charge associated with...
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Product
Since we had an upgrade on the Pyxis MedStation ES, we have been having problems with the bio ID...
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Relationship
BD has several really good technicians who are amazing, but they have other technicians who just...
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Relationship, Product
BD’s biggest strength is their medication delivery, and their ease of use has always been really...
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Relationship, Operations
We didn't have BD train us on the Pyxis MedStation ES. They farmed it out to some other group and...
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Loyalty, Operations
BD does a pretty good job with the implementation services of the Pyxis MedStation ES. For end...
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Loyalty
BD is releasing a new platform. Whether the Pyxis MedStation ES is part of our long-term plans...
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Operations, Product
New users don't seem to have any issues with learning how to use the system. A lot of them have used...
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Relationship
We have regular meetings with BD, and we have a customer success representative and a regional...
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Loyalty
We have been using the Pyxis MedStation ES for a long time. It has been very reliable for us. We...
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Product
The system is very functional and easy to use. It pretty much meets our needs for what we are using...
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Relationship
BD has weak support staff. Their responsiveness is lacking. Their products are robust and work well.
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Product
I do like that the Pyxis MedStation ES is centralized. It is a fairly reliable product, and we can...
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Relationship
BD’s support is typically pretty good. They have product-level support, and we have somebody close...
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Culture
BD needs to have clearer communication with us about product timelines and pipelines. That would be...
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Value
The Pyxis MedStation ES is very expensive. We had a project to bring on an outpatient facility, and...
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Operations
We haven't been really pleased with the Pyxis MedStation ES lately. BD is doing a lot of things, but...
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Relationship
The vendor is using their defined hardware to use with the product, specifically mobile printers and...
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Relationship, Product
We have had the Pyxis MedStation ES forever, and it just seems to work; we don't really have that...
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Product
The Pyxis MedStation ES still does a good job, even though it is sometimes clunky. The Pyxis...
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Loyalty, Product
I think the world is moving in a different direction, and BD is just keeping up. It just takes too...
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Culture, Value
BD charges for everything, so their service contract always goes up. BD wants to charge for CUBIEs...
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Operations
BD only offers training online, so if we want training, we have to go get it. The training is...
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Product
BD could do a bit better with integration. A lot of the integration isn't with the Pyxis MedStation...
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Culture, Relationship
We ask BD for information on how to do something, and they say they will get it to us right away....
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Value
BD avoids charging for every little thing. They are pretty good at avoiding charging. We call in for...
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Relationship, Product
If BD has a vision, they are not letting anybody know. BD has had some issues in the last couple of...
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Value
The Pyxis MedStation ES seems a little expensive for what it is, but that is just how healthcare is....
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Relationship, Operations
I have been fairly critical of BD’s support in recent years. This past year, it has been good, not...
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Product
The Pyxis MedStation ES works. We have reporting on it. For the most part, the Pyxis MedStation ES...
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Loyalty
In the future, we will be going to a newer version of the Pyxis MedStation ES. The change is mostly...
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Operations, Product
The Pyxis MedStation ES can be difficult to learn to navigate, especially the server and the...
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Product
I wish the Pyxis MedStation ES would talk better with the charting system, and I wish that BD’s...
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Product
I like the server for the Pyxis MedStation ES, and I like the enterprise system. I like that we can...
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Relationship, Value
The Pyxis MedStation ES is expensive, but BD is good to work with. They are proactive, and when we...
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Loyalty
We plan on keeping the Pyxis MedStation ES because we are an enterprise, so switching to a different...
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Culture, Product
There are some features or new developments that BD has actually presented before. Sometimes those...
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Value
I have seen BD charge on little details. They still charge us with every little thing. For example,...
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Relationship, Operations
During the upgrade implementation for the Pyxis MedStation ES, there were a lot of things that BD...
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Operations
BD has been better and more keen with training. They have a dedicated training person now who deals...
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Product
The Pyxis MedStation ES shares data with our auditing and drug diversion software. Then we have...
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Relationship
BD has improved their support, but they are still figuring out the best support matrix for their...
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Relationship, Product
The Pyxis MedStation ES continues to have some bugs, especially on basic hardware. For the most...
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Relationship, Product
A lot of our unmet needs with the Pyxis MedStation ES have to do with its storage. The matrix or...
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Relationship
BD needs to have a more solid support structure, especially for their technical support. I don’t...
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Relationship, Product
BD gets a good product, rides it to its death, and then revives it. They usually have a good...
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Product
I wish the Pyxis MedStation ES would bring a little bit more in terms of what we need to do. I think...
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Value
BD does not avoid charging for every little thing. They are notorious for charging. The Pyxis...
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Relationship, Product
The Pyxis MedStation ES works. BD has not been on top of their game lately with some of our other...
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Product
The Pyxis MedStation ES is user-friendly and very easy to use. For example, if we have to take out...
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Culture, Relationship
BD is very oriented toward customer service, and that is the most important thing. Sometimes we do...
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Product
I like things that jump out at me like an alert that I have mail. I don't like having to dig through...
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Product
Our EHR doesn’t integrate with the Pyxis MedStation ES, but maybe it is not worth BD’s market share...
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Operations
The training was actually very good with BD. The Pyxis MedStation ES is pretty easy to use.
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Relationship
BD’s support depends on the type of issue that we are having and the requests, but all nonhardware...
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Culture, Relationship
We signed the service contract with BD, and everything is included. But BD is not very proactive. We...
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Relationship, Product
I would not buy the Pyxis MedStation ES again because there are a lot of quality issues with BD’s...
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Relationship
BD’s technical support staff that comes out on-site is phenomenal. The Pyxis MedStation ES is a...
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Product
There are obviously some patient safety options in the Pyxis MedStation ES. The Pyxis MedStation ES...
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Product
The software side of the Pyxis MedStation ES was written by electrical coders, so some of the...
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Relationship
Getting a technician out here is a big challenge, and that might be related to our location. We are...
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Loyalty, Relationship
We have been on the same version of the Pyxis MedStation ES product. I know there is newer stuff out...
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Culture, Value
I know our bookkeeping department may feel different, but I feel like BD is very fair with charges....
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Relationship
BD does have proactive monitoring services that identify potential issues, and the technical support...
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Product
There are a number of design suggestions that I have submitted to BD. The Pyxis MedStation ES...
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Loyalty, Product
There are a couple of key features in BD’s new platform, like connection with a cloud platform, that...
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Value
BD’s hardware is lower priced than their competitors' hardware, but BD's service call and...
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Value
Because of some work we have done with BD, we get credits that we are able to apply to other things,...
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Product
With putting in the Pyxis MedStation ES, there were people that we could call. They would go online...
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Relationship, Operations
With BD in general, they are not great at proactively letting us know when things are changing and...
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Relationship
The Pyxis MedStation ES cabinet works pretty consistently, and when we need service on it, we have...
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Product
BD’s billing is pretty straightforward, but we have had some billing issues with our Pyxis...
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Product
The Pyxis MedStation ES cabinet works pretty well with our EHR and our carousel. It is pretty user-friendly....
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Culture, Relationship
BD keeps all their promises for the most part. I'm not sure I have been pleased with everything, but...
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Loyalty, Product
Some of our sites were told that BD would be rolling out diversion software. The executives at one...
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Relationship
For the core calls, BD's support is good, but with bigger issues, their support is a little delayed....
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Value
The automated dispensing cabinets have become integrated into the pharmacy. With the pharmacy...
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Operations
We had one site where BD's implementation services went backward, and the upgrade was slow. It has...
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Operations
I'm concerned. BD operationalizes things with some of the changes we have had, but their rollout,...
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Operations
Continued learning is a big thing I would like to see, especially learning about how to optimize the...
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Culture, Operations, Product
Some of our sites would still buy the Pyxis MedStation ES again, but it has issues. With BD's...
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Product
There are some functionalities that the Pyxis MedStation ES doesn't do that I wish it did. One of...
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Product
The nice thing about the Pyxis MedStation ES is that we can see inventory ourselves without going to...
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Operations
The training from BD could be improved by having someone on-site. We had that before, but now we...
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Operations
BD did a really good job with project management by following on timelines, and they followed up...
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Relationship, Product
With BD’s Pyxis MedStation ES machines, we put new automation in. The new automation was integrated...
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Relationship, Product
With the Pyxis MedStation ES cabinets, the actual devices and how they work are all good. They are...
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Relationship
I don't see much proactivity from BD. Every now and again, I will see that BD has created a ticket...
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Culture, Relationship
We are having a problem with our BD representative. It is hard for us to get answers to questions...
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Operations
There has been no ongoing training from BD because we just train new people as they show up. Nothing...
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Value
BD has started to charge us for things that used to not have a cost. There is a charge now to move a...
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Relationship
BD is responsive. The field service technician knows that they need to get here and physically fix...
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Relationship, Product
I'm so used to using the Pyxis MedStation ES; it just comes naturally to me. I have to think about...
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Culture
With BD, everything is contractual, so there are no unexpected costs. The way the Pyxis MedStation...
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Product
The list of things we like about the Pyxis MedStation ES cabinet is lengthy. The thing that our team...
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Relationship
A benefit to the Pyxis MedStation ES cabinet is the service technicians and staff, and the...
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Relationship, Product
With the Pyxis MedStation ES cabinets, the production server is easily accessed, and we can still...
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Relationship, Product
I have never seen medication stations break down like the Pyxis MedStation ES does. We have had a...
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Culture, Operations
The installation process was a struggle with BD. It was an absolute mess. There was nothing good...
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Operations
The training BD provided was very inadequate. When we upgraded, there were some changes in the...
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Relationship, Operations
We do have regular meetings with the vendor where they keep us up-to-date on what is coming or tell...
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Relationship, Product
With the Pyxis MedStation ES, it is sometimes hard to get a real, live person on the phone even if...
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Relationship
This solution is mission critical to what we do, and the vendor behaves in that manner. They partner...
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Culture, Relationship, Value
Recently, the vendor started charging for support calls. We have a support agreement that includes...
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Relationship
Support is an area where BD struggles; their customer service isn't the greatest, and we spend some...
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Operations, Product
We have had some bumps with the product. The last upgrade did not go well at all for our facility. A...
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Relationship
We have a BD team in our system, and they are very good about alerting us to things. BD must be in...
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Product, Value
The benefit for the pharmacy is the pharmacy staff members have the ability to do tickets online for...
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Operations
We don't really get a lot of training on the Pyxis MedStation ES. That is probably done at a health...
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Operations, Product
For the Pyxis MedStation ES, there are a couple of different kinds of end users. The pharmacy staff...
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Product
In the Pyxis MedStation ES, there is an activity report, and it is terrible. The nurses are supposed...
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Value
It is in BD’s nature to charge for every little thing. That is how they make money. I don't blame...
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Product
I am comfortable with the Pyxis MedStation ES; it is a great product. It works perfectly as...
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Operations
We had an implementation within the last year, and we had some issues with the project. A lot of...
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Loyalty, Relationship, Product
The Pyxis MedStation ES has been good. We are excited. We are waiting for the next upgrade. We have...
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Product
When the Pyxis MedStation ES cabinet works, it works well. But our most recent issue has been with...
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Relationship
With BD's support, they no longer have a field service technician here. So whenever we call and if...
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Culture, Loyalty, Relationship
Generally, BD support has been very challenging to work with. Their support staff don't seem like...
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Relationship, Product
We moved to the Pyxis MedStation ES cabinet a couple of years ago, and it has been a rough...
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Product, Value
We have barcoding with the Pyxis MedStation ES. That is nice. Our EHR system downloads alerts into...
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Relationship, Product
In terms of delivering new technology, BD has been pretty aggressive and has stayed up with the...
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Operations
BD is always available 24/7, so I'm more satisfied with their support than with another vendor's...
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Product
The Pyxis MedStation ES cabinet is still the best. There are only a few other comparable solutions....
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Product
The biggest strength of the Pyxis MedStation ES cabinet is narcotic control. Overall, the equipment...
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Product
The Pyxis MedStation ES cabinet was always ahead of its time. With new technology today, the problem...
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Relationship, Value
BD has gotten a bit greedy. They have changed their teams so many times, so relationships change. I...
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Relationship, Product
BD is overturning people all the time. BD just doesn't get it. The way they program their software...
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Relationship, Operations
Because BD doesn’t have enough field techs, the way that their machines are put together is a little...
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Relationship
The support people are really nice people, but trying to understand them is hard. I don't want to...
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Relationship
The vendor isn't responsive. Previously, they sent us an email about one of our computers getting...
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Relationship
We are still not very satisfied with BD. We run a toss-up always. The pumps have a lot of available...
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Relationship
BD is pretty slow on the delivery of new technology. We make recommendations to them, but we never...
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Product
BD absolutely does not keep all promises. The machines are not well made. The boards just fry, and...
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Loyalty, Relationship
My overall satisfaction in a year depends on BD and if they start hiring more people. They need to...
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Loyalty, Value
The product is part of our long-term plans. Once we are in it, we need to get everything out of them...
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Relationship, Value
I would be willing to bet that BD hasn’t been charging us for every little thing this year because...
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Relationship
The vendor is just not as attentive as we would like them to be. They have an eLearning thing we can...
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Product
The Pyxis MedStation ES cabinet is just a workhorse, so it allows us to distribute the medications...
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Relationship
The relationship with BD is fine. I know that the people that I work with who work with the local...
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Culture, Value
BD avoids charging for every little thing because we have a maintenance agreement, so we pay an...
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Relationship
Support is one of BD’s worst areas. It is a nightmare if we have to call. We could be on the phone...
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Operations
BD didn't do a good job with implementation and has been hard to work with. We haven't had a smooth...
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Operations
I don't feel like BD really gives us a lot of training other than learning management modules, and...
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Product, Value
The Pyxis MedStation ES cabinets are integrated, but it feels like we have to pay for all the data...
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Relationship
The support depends on who we get, and sometimes we need to get things escalated because people get...
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Value
BD mostly avoids charging for every little thing, but there are some small supply items and whatnot....
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Relationship, Product
When BD’s equipment breaks, their technicians are really available to come and do repairs. I have...
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Loyalty, Product
The version of the Pyxis MedStation ES system we are on is older. Everything I have read about a...
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Value
The Pyxis MedStation ES is just blazingly expensive. It is my biggest dollar spend across the...
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Product
The Pyxis MedStation ES is the linchpin of our medication distribution process to our inpatient...
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Operations
With the enterprise version of the Pyxis MedStation ES, the vendor really retooled the whole thing,...
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Relationship, Product
I would like the vendor to improve the CUBIEs' sizes.
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Product, Value
I would recommend the product to anybody.
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Relationship, Product, Value
I hate the Pyxis MedStation ES cabinets, and the current system has been a major step back. The...
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Product
Within our health system, we share medical IDs amongst hospitals, so the Pyxis MedStation ES cabinet...
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Culture, Product
BD tries really hard with the Pyxis MedStation ES system. But one of the problems I run into with BD...
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Value
The Pyxis MedStation ES cabinets are expensive for what we get. There are still some opportunities...
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Product
The Pyxis MedStation ES cabinets have been integrated for a long time, and the interfaces are...
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Loyalty, Product
There are still some opportunities with the Pyxis MedStation ES cabinets, especially if we get into...
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Relationship
For the most part, the Pyxis MedStation ES is pretty solid. I have been working with the system for...
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Relationship
BD's service is very reactive at this point. The Pyxis MedStation ES software upgrades are few and...
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Operations
For the Pyxis MedStation ES, the training is good enough. The vendor offers a lot of functionality....
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Relationship, Product
I think BD means well. But their heavy corporate structure makes things so much more bulky and...
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Loyalty, Product
Whether we like how clunky things can be or not, BD is still far and away the market leader. Going...
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Product
For basic functionality, the Pyxis MedStation ES works, and for a lower-volume site, it meets our...
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Relationship
BD has made great strides in support over the last calendar year. I have been blown away. I always...
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Loyalty, Product
In terms of BD keeping all their promises, I lean toward saying they do, but there are just so many...
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Relationship, Operations, Product
BD's updates are less frequent and much more labor intensive than those of another vendor. When BD...
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Operations
BD needs to have better standardization with training. The quality depends on the resource that we...
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Product
There are times when certain software upgrades to the Pyxis MedStation ES occur and the software is...
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Loyalty
One of the Pyxis MedStation ES’ strengths is that it has been around forever. It is reliable, and we...
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Loyalty
Our contract with BD is coming up for the Pyxis MedStation ES, so we have a bit of time to sort out...
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Relationship, Operations
At the executive level, the individual we work with does a good job. In terms of the go-live process...
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Relationship
When we call the customer support team, sometimes the wrong person will fiddle with something for a...
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Loyalty, Value
I can't explain how much time and effort I put into fixing the Pyxis MedStation ES. I save our first...
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Relationship, Product
I would like to see the vendor's service be more proactive. When it comes to updating their...
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Relationship, Operations
With the Pyxis MedStation ES, the project manager is normally good, but the people who are sent to...
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Loyalty
If we were to move away from BD's cabinets, I think Omnicell's cabinets would probably be a lot...
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Relationship
The vendor utilizes offshore call centers at night and US support during the daytime. That is...
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Culture, Value
One thing I like about BD is that they allow us to lease our machines. We prefer to do that over...
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Relationship
I love the Pyxis MedStation ES machines. They are common sense. People know how to use them. They...
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Product
I have used a couple of other systems out there at other hospitals, and the Pyxis MedStation ES is...
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Operations, Product
I would rate the integration of the Pyxis MedStation ES between the middle of the road and the top...
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Relationship
There are a lot of what BD calls enhancement requests, and these enhancement requests don’t always...
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Loyalty, Product
The Pyxis MedStations ES’ existing reports and platforms do not cater to my type of operation. In...
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Product
The upgrades for the Pyxis MedStation ES often lead to new glitches and system issues and then we...
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Product
The integration of the Pyxis MedStation ES across our organization is good. There is a very strong...
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