Pyxis™ MedStation ES™
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

We did an upgrade recently, and BD has improved. They made some upgrades that lead more towards...

Sep 2022
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Analyst/Coordinator

Service and Support

BD's customer support line has a long wait time. Sometimes the fastest time to talk to someone is 30...

Sep 2022
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Analyst/Coordinator

Relationship

BD is usually proactive if they are trying to sell a new product or a new version or when there is a...

Sep 2022
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Analyst/Coordinator

Interfacing and Integration

There is a gap in the integration even within different systems from the same company. For example,...

Sep 2022
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Director

Relationship

BD’s ongoing support is good. They help us if we need them. I meet with BD’s team regularly and have...

Sep 2022
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Director

ROI / Cost (care and feeding)

The product helps us to prevent diversions and have faster turnaround times. I would definitely...

Sep 2022
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Director

Future Outlook

Hopefully, we will be more satisfied next year. We are working on implementing BD's anesthesia...

Sep 2022
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Director

Functionality and Upgrades

The Pyxis MedStation ES functions well for us. The product does what it is supposed to. Also, people...

Sep 2022
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Director

Technology

The cabinets have drawers, and one type of drawer basically has an open matrix, which is the...

Sep 2022
||
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Director

Technology

We would love to see a combination of a tower and a cabinet. Right now, we have to stack the two...

Sep 2022
||
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Director

Service and Support

BD delivers new technology. I get updates from BD. The vendor’s sales staff has dropped off a little...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

BD is slow at getting changes on board. They are not nimble enough. If we need something changed or...

Sep 2022
||
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Director

Technology

For most of our cabinets, the real customers are the nurses, and my job is to keep the cabinets...

Sep 2022
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Director

ROI / Cost (care and feeding)

The Pyxis MedStation ES has gotten more expensive lately. But BD has been flexible. I would say they...

Sep 2022
||
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Director

Technology

There is not much downtime, and we can get things fixed relatively quickly. The products have a good...

Sep 2022
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Manager

Functionality and Upgrades

When we upgraded to the product, it was a bit harder to find our patients when we were removing...

Sep 2022
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Manager

Other Observations & Comments

The product is pretty user friendly, but I feel like it could be a little more user friendly. The...

Sep 2022
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Manager

Implementation and Training

When BD first implemented the product for us, we had an easy, user-friendly training module brought...

Sep 2022
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Director

Functionality and Upgrades

BD has made a lot of modifications and improvements to the product over the years. BD has done a lot...

Sep 2022
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Director

Technology

We are still running into a lot of issues with the product with regard to hardware. The parts are...

Sep 2022
||
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Director

Functionality and Upgrades

One of the product’s strengths is its ability to communicate by providing information up front to...

Sep 2022
||
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Director

Lessons Learned

People should make sure that the features they are looking for are brought up in the discussion with...

Sep 2022
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Director

Relationship

We have basically zero interaction with BD. The only interactions we have with the vendor are when...

Sep 2022
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Manager

Functionality and Upgrades

We have implemented a couple of new features from the product and expanded things into other...

Sep 2022
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Manager

Implementation and Training

We have a lot of staff that come through either pharmacy, technology, nursing, or physician...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The one thing that I hear from my folks is that the reporting capabilities are not as good as they...

Sep 2022
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VP/Other Executive

Interfacing and Integration

From a functionality standpoint, the product is great. The product interfaces with everything, is...

Sep 2022
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VP/Other Executive

Sales and Contracting

We were working with one of the vendor's competitors on a bid for some pumps, and that vendor was...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some things I don't like about the Pyxis MedStation ES. One of those things is when we are...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

The upgrade has gone over very well. The setup was very similar to the previous setup for nurses, so...

Aug 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

We installed a printer on top of the Pyxis MedStation ES to print out labels for nursing staff, so...

Aug 2022
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Analyst/Coordinator

Lessons Learned

Whether or not the vendor avoids charging us for every little thing depends on who my field service...

Aug 2022
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Analyst/Coordinator

Service and Support

BD is proactive because they reach out and offer to do preventative maintenance on our machines.

Aug 2022
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Manager

Interfacing and Integration

The product interfaces very well with our electronic medical record, and we typically don't have any...

Aug 2022
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Manager

Interfacing and Integration

There are still a few things that we would like to see change. We are currently working on an...

Aug 2022
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Manager

Functionality and Upgrades

I have not been happy with the Pyxis MedStation ES because we haven't had a version update in years,...

Aug 2022
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Manager

Implementation and Training

We just went through a Windows 10 upgrade, and that went extremely well across the system.

Aug 2022
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Manager

Technology

I think the product is fairly user friendly. The options that BD offers with the Pyxis MedStation ES...

Aug 2022
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Manager

Relationship

We have a project manager and an executive representative for customer service that we talk with on...

Aug 2022
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Director

Functionality and Upgrades

In the Pyxis MedStation ES, there are a couple of weird little things that we have to explain to the...

Aug 2022
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Director

Technology

The Pyxis MedStation ES is a good piece of technology, but BD hasn't made a whole lot of changes to...

Aug 2022
||
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Director

Functionality and Upgrades

When we went live with the Pyxis MedStation ES, there were a lot of bugs, and it took months and...

Aug 2022
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Director

Relationship

The vendor eventually got everything worked out, but I couldn't say that they kept all their promises....

Aug 2022
||
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Director

Functionality and Upgrades

I would rather use previous versions of the product to construct the reports. My biggest complaint...

Aug 2022
||
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Director

Implementation and Training

When it came to the training, BD wasn't as thorough as they could have been.

Aug 2022
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Director

Service and Support

The BD service representatives who come to us are proactive because they do preventive maintenance....

Aug 2022
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Director

Functionality and Upgrades

I would tell my peers that there are some issues with the Pyxis MedStation ES, but overall, the...

Aug 2022
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Director

Functionality and Upgrades

I like the product. It is easy to use, and I can find just about anything that I need to find. If I...

Aug 2022
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Director

Future Outlook

I know it is very expensive, but the Pyxis MedStation ES is definitely worth the money. However, our...

Aug 2022
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Director

Functionality and Upgrades

I think BD's product fails in the deeper reporting tools. They have a platform called Knowledge...

Aug 2022
||
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Director

Service and Support

Recently, I needed the BD support team to do something for me. Even though a sister hospital got the...

Aug 2022
||
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Director

Relationship

I really like the Pyxis MedStation ES, especially with the latest upgrade. Every time that we have...

Aug 2022
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Manager

Functionality and Upgrades

The product is pretty similar to the iPhone. If someone can read, they can figure the product out.

Aug 2022
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Manager

Service and Support

BD has a solid product, but the Pyxis MedStation ES just doesn't change very often, so there is no...

Aug 2022
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Manager

ROI / Cost (care and feeding)

We are paying a lot of salaries, but BD seems to be taking more money and giving less labor.

Aug 2022
||
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Manager

Technology

BD has been going through some changes on their website for the Pyxis MedStation ES, and that has...

Aug 2022
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Manager

Service and Support

BD is being cantankerous about upgrading the Pyxis MedStation ES. We are having a hard time...

Aug 2022
||
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Analyst/Coordinator

Functionality and Upgrades

The Pyxis MedStation ES is simple to use for end users. That is the product's strong point. It is...

Aug 2022
||
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Analyst/Coordinator

Other Observations & Comments

We have a pretty normal relationship with BD. The support team is pretty good, but they let me off...

Aug 2022
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Manager

Technology

BD does not deliver new technology. I have never had BD be proactive in anything. Thankfully, I...

Aug 2022
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Manager

Implementation and Training

It would be nice if BD had a checklist that they went through for the implementation. Their project...

Aug 2022
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Manager

Implementation and Training

BD says training is digital, but they really don’t offer training. What they pushed us toward and...

Aug 2022
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Manager

Service and Support

The Pyxis MedStation ES does have integration of orders and ADT information with our EMR system, and...

Aug 2022
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Manager

Service and Support

The Pyxis MedStation ES is functional, and that is a requirement in the pharmacy industry. A product...

Aug 2022
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Manager

Other Observations & Comments

BD sells a tool called Knowledge Portal, and it is basically a data warehouse. Each night, the data...

Aug 2022
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Manager

Service and Support

BD’s support model is not good. They are always saying they are aware of an issue and making a...

Aug 2022
||
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Manager

Relationship

I would like to see BD perform an annual health checkup and ask where we are with our system and...

Aug 2022
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Manager

Service and Support

BD's customer service isn’t great. We are dealing with an upgrade right now, and it is a painful...

Jul 2022
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Manager

ROI / Cost (care and feeding)

BD does not keep all of their promises. There are certain things that we have been charged for, like...

Jul 2022
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Manager

Interfacing and Integration

The Pyxis MedStation ES works about as good as we think it should, but there are certain things that...

Jul 2022
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Manager

ROI / Cost (care and feeding)

Most people try to get as much as they can from the Pyxis MedStation ES; however, our approach has...

Jul 2022
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Manager

Service and Support

Whenever there is an issue, we usually submit a ticket online, and the vendor is pretty quick to respond....

Jul 2022
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Director

Lessons Learned

For the most part, BD avoids nickel-and-diming. That is changing though. In particular, BD has...

Jul 2022
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Director

Interfacing and Integration

We like the scalability of the system and the fact that BD is creating a fully integrated enterprise...

Jul 2022
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Director

Relationship

The vendor is very good about incorporating the customer’s feedback into future state upgrades.

Jul 2022
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Director

Other Observations & Comments

I would definitely like for the vendor to come up with an integrated printer that is reasonably...

Jul 2022
||
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Director

Functionality and Upgrades

The main thing I would like BD to do is have an end-to-end medication management system. They have...

Jul 2022
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Director

Functionality and Upgrades

BD needs to update the return bins of the product. The return bins require a really standalone,...

Jun 2022
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Director

Service and Support

BD used to schedule times when they would visit to provide preventive maintenance. The vendor would...

Jun 2022
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Director

Relationship

BD struggles with their promises around timelines. Things that the vendor says are coming do come...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

In the past, Pyxis sent out tons of things and then charged us for them all. Some of the vendor's...

Jun 2022
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Director

Technology

Going from the Pyxis MedStation 4000 to the Pyxis MedStation ES, we lost some usability in terms of...

Jun 2022
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Director

Functionality and Upgrades

One thing that I wish the Pyxis MedStation ES had is a real-time inventory and usage dashboard....

Jun 2022
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Director

ROI / Cost (care and feeding)

Anything we need to have changed on the system costs us.

Jun 2022
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Director

Functionality and Upgrades

The training for the Pyxis MedStation ES is very good. The product works well and is integral to our...

Jun 2022
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Director

Interfacing and Integration

The Pyxis MedStation ES communicates with our MAR and our charting system, and that is more than I...

Jun 2022
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Director

Functionality and Upgrades

We have run into some challenges from the manager's side while trying to add users and grant...

Jun 2022
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Director

Functionality and Upgrades

I really like the Pyxis MedStation ES compared to another product I have used. It is user friendly...

Jun 2022
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Director

Relationship

BD is proactive, and I have them on speed dial. I know the representative's first name, and we have...

Jun 2022
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Director

Functionality and Upgrades

The Pyxis MedStation ES is very user friendly for all disciplines, including pharmacy,...

Jun 2022
||
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Director

Functionality and Upgrades

I appreciate the cloud-based server that BD moved to from the Pyxis MedStation 4000 system. With the...

Jun 2022
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Manager

Relationship

I would like BD to touch base more frequently to make sure we have everything we need. They could...

Jun 2022
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Manager

Functionality and Upgrades

Overall, the Pyxis MedStation ES has been pretty good for us. I am glad we went to BD from our...

Jun 2022
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Manager

Win/Loss - Why they were selected (by current clients)

BD came in and pushed pretty hard for us when we were looking for a new system. Part of the appeal...

Jun 2022
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Director

ROI / Cost (care and feeding)

BD has such complicated contracts that there seems to be a fee for everything. I would tell clients...

Jun 2022
||
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Director

Relationship

I like how our systems are getting more integrated with the product. BD’s ability to work with us...

Jun 2022
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Manager

Functionality and Upgrades

BD is very good to work with, and they maintain the system well. The Pyxis MedStation ES is probably...

Jun 2022
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Manager

Functionality and Upgrades

BD doesn't have the ability to customize much, but that is part of their design. The product works...

Jun 2022
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Manager

Service and Support

BD's support model is vertically integrated. We have significant involvement at a local level in...

Jun 2022
||
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Manager

Functionality and Upgrades

BD could work on not having as many boxes open simultaneously in the system because things become...

Jun 2022
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Manager

Functionality and Upgrades

The product provides all the safety checks and balances that are needed. Other than that, I don't...

Jun 2022
||
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Director

Functionality and Upgrades

When someone goes to the Pyxis MedStation ES, it gives them a list to unload, and that functionality...

Jun 2022
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Director

ROI / Cost (care and feeding)

I haven't found a better offering on the market. We are pretty far down the Pyxis MedStation ES...

Jun 2022
||
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Director

Interfacing and Integration

Most parts of the Pyxis MedStation ES interfaces. With the Pyxis MedStation ES, the integration,...

Jun 2022
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Director

Functionality and Upgrades

I would love to see BD start getting into some kind of technology. I want items that are going to...

Jun 2022
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Director

Relationship

The Pyxis MedStation ES meets my needs, but I don't see the vendor being very proactive.

Jun 2022
||
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Director

Relationship

I have run into a couple of little charges for things that are separate from the regular package,...

Jun 2022
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Manager

Sales and Contracting

We have a unique situation when it comes to our Pyxis MedStation ES maintenance. BD took that into...

Jun 2022
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Manager

Implementation and Training

We are upgrading all of our equipment, and the company, as a whole, is having some issues. We have...

Jun 2022
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Manager

Technology

Overall, the product is great. The cabinets get a lot of use here. There are a lot of moving parts,...

Jun 2022
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VP/Other Executive

Other Observations & Comments

I don't think I would choose the Pyxis MedStation ES again. I would go with Omnicell's product if...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

BD's updates are lacking. The product needs to become more contemporary. The vendor's customer...

Jun 2022
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Director

Functionality and Upgrades

I like that a new user can go up to the screen and, even if they must push the More button, can...

Jun 2022
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Director

Relationship

The vendor keeps their promises but not in a timely manner.

Jun 2022
||
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Director

Relationship

We have a long-standing relationship with BD. The best thing about the vendor is our representative....

Jun 2022
||
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Director

Relationship

The vendor comes out occasionally to inspect the product, but they don’t always do a great job of that....

Jun 2022
||
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Director

Functionality and Upgrades

The day-to-day functionality of the product is great. I don't hear much about it, and that is the...

Jun 2022
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Director

Implementation and Training

The vendor’s upgrade process is just extremely slow and painful. We have meetings where we discuss...

Jun 2022
||
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Manager

Service and Support

There is usually a delay between when we have new suggestions for the product and when the vendor is...

Jun 2022
||
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Manager

Relationship

BD is one of our largest partners, and we are tight with them. We have used BD and partnered with...

Jun 2022
||
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Manager

Service and Support

If we have a question, we have resources at higher levels that can assist us. We usually go through...

Jun 2022
||
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Manager

Interfacing and Integration

There are a couple of nuances in the Pyxis MedStation ES. In those areas, the product isn't as good...

Jun 2022
||
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Manager

Interfacing and Integration

When we moved to a new EHR, the Pyxis MedStation ES cabinets seemed to be working as well as they...

Jun 2022
||
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Manager

Technology

If an organization designs the system to maximize barcoding and instructions, the system can be used...

Jun 2022
||
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Director

Future Outlook

We don't have any plans to change products. I would choose the Pyxis MedStation ES again. It is all...

Jun 2022
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Director

Service and Support

I have always had great customer service people and technicians from the vendor. Our technician...

Jun 2022
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Director

ROI / Cost (care and feeding)

BD doesn’t charge us for every little thing, but I am worried they will start to. The last time we...

Jun 2022
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Director

Functionality and Upgrades

We have been fortunate in that we have gotten every upgrade in a timely fashion. Anytime we have an...

Jun 2022
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Director

Service and Support

Because we have been using the product for so long, we sometimes have a feel for what a solution to...

Jun 2022
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Director

Lessons Learned

I would advise others to always go for the best price with BD, even if they might have to wheel and...

Jun 2022
||
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Director

Functionality and Upgrades

When someone is removing something through an override that the Pyxis MedStation ES is recommending,...

Jun 2022
||
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Director

Technology

BD hasn't really done any for us in terms of technology for a long time.

Jun 2022
||
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Director

Functionality and Upgrades

I would definitely recommend the Pyxis MedStation ES. There are a couple of things that I would...

Jun 2022
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Director

Functionality and Upgrades

When the nurse goes to remove a medication, either the open matrix door or the tower door pops open...

Jun 2022
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Manager

Implementation and Training

BD doesn't do ongoing training. But we can always call when we need help. BD trains us so that we...

Jun 2022
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Manager

Functionality and Upgrades

It is very nice to have the Pyxis MedStation ES cabinets. We like the ease of processing medications...

Jun 2022
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Director

Relationship

From time to time, BD leaves a little to be desired. I have been having issues with my local sales...

Jun 2022
||
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Director

ROI / Cost (care and feeding)

I definitely feel like BD nickel-and-dimes us. They charge for everything. We are still getting...

Jun 2022
||
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Director

Service and Support

When something goes live, BD makes sure that people are here not only to make sure that the...

Jun 2022
||
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Director

Other Observations & Comments

Sometimes, we are limited by financials and system-wide decisions. The issue isn't necessarily that...

Jun 2022
||
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Director

Interfacing and Integration

Despite the issues we have with the Pyxis MedStation ES, I still think it is the best solution...

Jun 2022
||
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Director

Other Observations & Comments

BD’s service is sometimes a little slow, but BD usually does a pretty decent job with upgrades. With...

Jun 2022
||
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Director

Functionality and Upgrades

With the Pyxis MedStation ES, we do a lot of barcode reading, and I have to set up every single...

Jun 2022
||
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Director

Functionality and Upgrades

The product is getting better and better all the time. It is easy to use, and the enterprise...

Jun 2022
||
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Director

Service and Support

I wish BD’s service were a little better. We only have one service person for our whole region. We...

Jun 2022
||
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Director

Relationship

At the higher levels with the BD executives, there are some people that are a delight to work with...

Jun 2022
||
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Analyst/Coordinator

Other Observations & Comments

We wish more things were available from BD and that those things were not necessarily à la carte.

May 2022
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Analyst/Coordinator

Service and Support

BD is getting better at being proactive. We have executive contact with BD, and that situation has...

May 2022
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Manager

Implementation and Training

I was very impressed with the training that we got for the Pyxis MedStation ES machines. There are a...

May 2022
||
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Manager

Implementation and Training

The implementation went well. We bit off a larger chunk than we would have liked to because we...

May 2022
||
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Manager

Service and Support

There is a difference in the turnaround time for BD's hardware customer service and the customer...

May 2022
||
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Director

Implementation and Training

BD had a lot of major hiccups in the process of getting started with the product, and there wasn't...

May 2022
||
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Director

ROI / Cost (care and feeding)

BD is a little behind some of our other vendors in delivering on the promises that were made....

May 2022
||
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Manager

Service and Support

We definitely like BD's help support system. We can contact the support people via the customer...

May 2022
||
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Manager

Implementation and Training

We have electronic training software set up with BD that each new staff member can use.

May 2022
||
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Director

Service and Support

BD's support staff is wonderful. I can call the BD support person whenever, even for a small...

Apr 2022
||
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Director

Implementation and Training

BD could actually show us how to do things during the training. BD tried to train us beforehand, but...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

We like the Pyxis MedStation ES. The machines are pretty self-running. We haven't had many problems...

Apr 2022
||
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Director

Future Outlook

The only thing about the product I am not satisfied with is the controlled safe. It is like the...

Apr 2022
||
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Director

ROI / Cost (care and feeding)

BD likes to charge us for a lot of things that should be included. There are little software tweaks...

Apr 2022
||
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Director

Implementation and Training

BD does not do much ongoing training. They may train one or two people, but BD relies on the...

Apr 2022
||
(0)
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Director

Functionality and Upgrades

The products are reliable. They solve a need very well, and there is relatively little downtime. The...

Apr 2022
||
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Director

ROI / Cost (care and feeding)

BD does not charge for every little thing. We have a capped contract with them. We really do work...

Apr 2022
||
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Director

Service and Support

Once the product is launched, we don't really see the vendor again. There are no ongoing meetings...

Apr 2022
||
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Director

Functionality and Upgrades

In the Pyxis system, we always have weird workarounds that we are trying to fix. They aren't...

Apr 2022
||
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Director

Service and Support

I feel like the BD support people should be doing preventative maintenance. Part of my service...

Apr 2022
||
(0)
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Director

Win/Loss - Why they were selected (by current clients)

I would highly recommend the Pyxis system. I chose it over other solutions because the functionality...

Apr 2022
||
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Manager

Future Outlook

We use the Pyxis PARx system, which BD is sunsetting. They have really dried up the support levels...

Apr 2022
||
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Manager

Functionality and Upgrades

Every time we do an implementation or upgrade to BD's technology, there are some significant...

Apr 2022
||
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Manager

Relationship

We have a customer success manager, and they do a great job of calling me when things are going on.

Apr 2022
||
(0)
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Manager

Relationship

I think that BD has a vision. The vision that they conveyed when they were selling us the equipment...

Apr 2022
||
(0)
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Manager

Sales and Contracting

BD really laid it on thick about how they could do many things with their product. They told us...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

When the equipment works, it works. Our only trouble with it is that we can't do things with the...

Apr 2022
||
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Manager

Functionality and Upgrades

BD's reports are extremely clunky and difficult to download. We can export them as Excel files or as...

Apr 2022
||
(0)
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Manager

Interfacing and Integration

The product is spread out all over the place, and things work differently in each section. It is as...

Apr 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

There are some nice things about the product. I can measure our stockout duration for the Pyxis...

Apr 2022
||
(0)
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Manager

Service and Support

We don't have a road map with BD. We are at the mercy of time, waiting for whenever BD figures out...

Apr 2022
||
(0)
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Director

Implementation and Training

In the past, we upgraded to a version that had a lot of bugs. We shouldn't have been the first...

Mar 2022
||
(0)
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Analyst/Coordinator

Technology

Most of our BD upgrades have resulted in some sort of issue or incident where there has been...

Mar 2022
||
(0)
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Analyst/Coordinator

Relationship

When we have issues, we go straight to the top-level folks at BD because they are the ones that are...

Mar 2022
||
(0)
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Director

Service and Support

BD is very proactive with their service, and they send out their people to do preventative...

Mar 2022
||
(0)
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Director

Service and Support

We have a wonderful service contract with BD. They usually solve our problems very quickly. The...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

I like the equipment, I like the ease of use, and I like the CUBIE pocket technology. The product's...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

BD is not flexible sometimes. They tend to nickel-and-dime.

Mar 2022
||
(0)
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Director

Relationship

Usually, BD's teams do a good job. I don't usually have too many concerns. When it comes to the...

Mar 2022
||
(0)
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Director

Service and Support

BD has tried to push to have us do any service tickets through their online portal versus calling...

Mar 2022
||
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Manager

Lessons Learned

Through a recent upgrade with BD, the product was basically revamped, and we had to completely...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

Even though we recently upgraded all our Pyxis MedStation ES cabinets, it seems like we still have...

Mar 2022
||
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Manager

Other Observations & Comments

I don't really expect anything from BD. They are neither good nor bad at being proactive.

Mar 2022
||
(0)
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Director

Relationship

BD is always consistent with their offerings.

Mar 2022
||
(0)
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Director

Service and Support

In my history of working with CareFusion on the Pyxis MedStation ES side, if we engage the...

Mar 2022
||
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Director

Future Outlook

We are exploring a couple of modules from BD that seem very exciting. Some things we are considering...

Mar 2022
||
(0)
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Manager

Interfacing and Integration

Our integrations with the Pyxis MedStation ES work the way they are supposed to. We are able to see...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

I like that we can put pop-ups in the Pyxis MedStation ES to tell the nurses things. For example,...

Mar 2022
||
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Director

Other Observations & Comments

We don’t need the field service people on-site terribly often. We have a lot of nurses who are rough...

Mar 2022
||
(0)
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Director

Relationship

Because we have worked with BD for so many years, they are definitely a partner. When we went live...

Mar 2022
||
(0)
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Manager

Technology

The Pyxis MedStation ES is pretty reliable. With the Pyxis MedStation ES, we are able to push 90% of...

Mar 2022
||
(0)
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Manager

Relationship

I like the vendor’s vision for where the Pyxis MedStation ES is going. I have pretty good access to...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

With the Pyxis MedStation ES, we have proactive monitoring. BD reaches out if we have issues, but...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

The reporting structures in the Pyxis MedStation ES are really nice. I enjoy being able to run...

Mar 2022
||
(0)
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Director

Functionality and Upgrades

One thing I don’t like is that a lot of our front-end users can only see about 30 days back in the...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The last upgrade for the Pyxis MedStation ES was a little rough. It didn't go as smoothly as we...

Mar 2022
||
(0)
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Manager

Implementation and Training

BD has some nice job aids available to help with training.

Mar 2022
||
(0)
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Director

Sales and Contracting

Sometimes the contracts are a bit complicated. The Joint Commission wants us to switch over to...

Mar 2022
||
(0)
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Director

Future Outlook

The decision to switch away from BD was made on an organizational level because we need all our...

Mar 2022
||
(0)
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Manager

Functionality and Upgrades

The Pyxis MedStation ES is very good compared to the other system we use. The end-user interface for...

Mar 2022
||
(0)
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Manager

Relationship

Our relationship with BD is very good. In the past few years, whenever we have had requests to add...

Mar 2022
||
(0)
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Manager

Service and Support

BD sends a technician to do yearly preventative maintenance. If there is a partial breakdown in...

Mar 2022
||
(0)
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Director

Implementation and Training

The last few times that we had an upgrade, we had glitches and downtime for a few days, and there...

Mar 2022
||
(0)
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Director

ROI / Cost (care and feeding)

BD avoids charging for every little thing. They have bundled things, and they have tried to bargain...

Mar 2022
||
(0)
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Director

Relationship

We have access to the vendor’s executive team. When I get to the point of irritation where I need to...

Mar 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

Everybody has adopted the train-the-trainer model. There are also online modules because everybody...

Mar 2022
||
(0)
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Director

Sales and Contracting

We have some disputes with BD over certain issues. It has taken a lot of time and effort for us to...

Mar 2022
||
(0)
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Director

Technology

We can stock almost 100% of our medications in the Pyxis MedStation ES, and we can put secured or...

Feb 2022
||
(0)
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Director

Future Outlook

We are now looking at doing an upgrade to the Pyxis MedStation ES, and there are enhancements there...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

BD charges for anything outside of the scope.

Feb 2022
||
(0)
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Director

Functionality and Upgrades

BD hasn’t delivered any new technology. I have had the same issues with the system for a couple of...

Feb 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

The vendor’s training is thorough. That is the best word I can think of to describe it.

Feb 2022
||
(0)
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Director

Implementation and Training

In an implementation, we had some technical difficulties that we really shouldn't have had and were...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES does exactly what it is supposed to do. It is almost idiot proof. We have...

Feb 2022
||
(0)
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Director

Relationship

We have scheduled calls with system-level representatives from the company that are following up on...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

There are some new cabinets that have come out, but we are a little slower on the rollout. BD has...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The system is working fine for us. I don’t have any concerns or issues with it. If someone I knew...

Feb 2022
||
(0)
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Director

ROI / Cost (care and feeding)

The vendor does avoid charging for every little thing. For the most part, they don’t charge for...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

We had some issues with our recent upgrade, and those took a while to get resolved.

Feb 2022
||
(0)
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 or  to see details.

Director

Implementation and Training

The vendor does have a training program online, but I don’t know whether everyone has access to it....

Feb 2022
||
(0)
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Director

Service and Support

The vendor's support people can take a while to reach sometimes. When we need an actual person...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

There are features in the system that we can’t turn on, and we would like to see the vendor correct...

Feb 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

I have been working with the Pyxis MedStation ES for my entire career, so I can't say that I have...

Feb 2022
||
(0)
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VP/Other Executive

Relationship

I like that BD is very good to work with. I have had a lot of good experiences in working with their...

Feb 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

Ideally, I would like to see the Pyxis MedStation ES interfacing better with other vendors' systems....

Feb 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

BD could do a better job with the Pyxis CIISafe and vaults. We have one of their systems in a...

Feb 2022
||
(0)
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Director

Service and Support

Pyxis MedStation ES is wonderful. I have zero complaints about BD. It is very easy to open a ticket,...

Feb 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

BD wants to charge for CUBIE pockets. BD wants to charge every time we want to change out a type of...

Jan 2022
||
(0)
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Manager

Implementation and Training

BD has a learning portal. I struggle with it because they don't really have any on-site training or...

Jan 2022
||
(0)
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Manager

Technology

BD has big dreams, but they struggle with pushing out new technology.

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

The main area the vendor could improve in the system is the reports. BD has made some generic...

Jan 2022
||
(0)
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Manager

Service and Support

BD has good customer support. They fix things right away. I would recommend the system to others. It...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

We aren't that impressed with the new BD system. It has flaws compared to the last upgrade. We don't...

Jan 2022
||
(0)
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Manager

Relationship

Some of BD's unkept promises have had to do with integrations between software systems and the...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

Ease of use is one of the product's pros. The product is very intuitive. It basically tells us what...

Jan 2022
||
(0)
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Manager

Other Observations & Comments

We are pleased with what BD's product has to offer, but at the same time, we are looking at what...

Jan 2022
||
(0)
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Manager

Functionality and Upgrades

There have been installs over the years that have not gone as smoothly as we had hoped. The upgrade...

Jan 2022
||
(0)
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Manager

Service and Support

BD's support is where they fall apart. If we call in a service ticket, there are exceedingly long...

Jan 2022
||
(0)
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Manager

Service and Support

The vendor's customer support and ease of communication are really good. I have the direct cell...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The support from BD has been really good. BD has helped us leverage platforms from an...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The Pyxis MedStation ES is fairly intuitive. The process of teaching a variety of nurses has gone...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Technology

We haven't had many issues throughout the years except with the CUBIE system. There are plastic...

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Service and Support

A lot of times, we are faced with just calling an 800 number, and sometimes we have had issues with...

Jan 2022
||
(0)
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VP/Other Executive

Future Outlook

I am hoping our future satisfaction will improve because we have some upgrades in the wings.

Jan 2022
||
(0)
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 or  to see details.

VP/Other Executive

Sales and Contracting

The only thing that is challenging is contracting. That problem may be due to our own internal...

Jan 2022
||
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Director

Other Observations & Comments

BD is reputable. I don't ask them to make many promises. My only recommendation is for BD to lower...

Jan 2022
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Director

Functionality and Upgrades

The Pyxis MedStation ES is a top-notch product. It is reliable. Sure, we would like enhancements...

Jan 2022
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Director

Service and Support

BD has been frustrating. It has been really hard to get assistance when we submit a ticket with...

Nov 2021
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