Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Pyxis™ MedStation™ ES Comments
Filtered view: All
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
My gripe with BD is the customer service piece. Over the years as companies have merged and come...
Login or Create an Account to see details.
Director
If the company were more concentrated, there might be an opportunity for some efficiency. My...
Login or Create an Account to see details.
Director
Pyxis MedStation ES has an interface so that the nurses can add the medications they want from...
Login or Create an Account to see details.
Director
BD tells us that we should plan on having the hardware for about 5 years before replacing it. The...
Login or Create an Account to see details.
Director
I would encourage people to go on-site and take a look at Pyxis MedStation ES. Anybody can make a...
Login or Create an Account to see details.
Director
My only concern is that sometimes the vendor doesn't report to me when they find issues. They are...
Login or Create an Account to see details.
Director
We have account executives that are responsive, and we have regular calls with BD's leadership that...
Login or Create an Account to see details.
Director
We would buy the cabinets again. We are looking at renewing our contract. An upgrade is coming, and...
Login or Create an Account to see details.
Director
The support is good once we get to someone who can support us. It takes a long time to get ahold of...
Login or Create an Account to see details.
Director
BD has tools that alert their team to potential problems, so that is good. They are proactive about...
Login or Create an Account to see details.
Director
It is really easy to pull data from the software. Also, the Pyxis MedStation ES cabinets are a lot...
Login or Create an Account to see details.
Manager
BD is not proactive. I don't recall BD ever contacting us about preventative measures.
Login or Create an Account to see details.
Director
The Pyxis MedStation ES has drawers that only give us access to what we ask for. In the product,...
Login or Create an Account to see details.
Director
The system is great. We were manual before, so it has completely changed how we run the pharmacy,...
Login or Create an Account to see details.
Director
BD gave us a lot of extra things to start out with, so I don’t anticipate needing anything for a...
Login or Create an Account to see details.
Director
During the implementation of the system, we were left to figure out a lot of things for ourselves....
Login or Create an Account to see details.
Director
Usually, when I open a support ticket, it gets answered pretty quickly, but with the last couple of...
Login or Create an Account to see details.
Director
I have trouble sorting and filtering reports from the system. The reports are sometimes great and...
Login or Create an Account to see details.
Director
Because of the hours our pharmacy operates, I wish that there was some way that we could allow...
Login or Create an Account to see details.
Director
I have a love-hate relationship with the reporting features. The system has a lot of ability to pull...
Login or Create an Account to see details.
Director
Most of what the cabinets do is exactly what they were designed to do. They are stable and don’t go...
Login or Create an Account to see details.
Director
I felt like we got the B-team for the implementation, and that was a problem. The team was not very...
Login or Create an Account to see details.
Director
We were very satisfied and happy with the implementation of the Pyxis MedStation ES, but we...
Login or Create an Account to see details.
Director
If I could rate our ability to receive our money's worth even higher, I would. I was able to buy new...
Login or Create an Account to see details.
Director
This is our mainstay product for dispensing oral solids. However, BD has archaic infrastructure...
Login or Create an Account to see details.
Manager
BD wants to charge us for everything. There is not really a whole lot that is new with them....
Login or Create an Account to see details.
Manager
The support is very good, and it is getting the job done that we need. There are occasionally...
Login or Create an Account to see details.
Manager
For our standards, BD is sometimes a little slow to respond. Sometimes, BD oversells the product,...
Login or Create an Account to see details.
Manager
There is access to BD's customer portal, and BD provides on-demand training. We can go into the...
Login or Create an Account to see details.
Manager
There is a lack of comprehensive evaluation in terms of what the effects of BD’s upgrades are.
Login or Create an Account to see details.
Manager
The product is well integrated with inventory management, so it is very robust. BD provides...
Login or Create an Account to see details.
Manager
The reporting in Pyxis MedStation ES seems to be oversold. It isn't what we need it to be. The...
Login or Create an Account to see details.
Manager
Pyxis MedStation ES is pretty intuitive for the end user. I would recommend the system. I was...
Login or Create an Account to see details.
VP/Other Executive
I don't want to repeat the first year after we implemented Pyxis MedStation ES. We lost...
Login or Create an Account to see details.
VP/Other Executive
When an issue occurred, it was difficult to get the attention of BD, and it took time before I got...
Login or Create an Account to see details.
VP/Other Executive
Everything that BD is proactive about has a price tag. They inform us about new technology, but...
Login or Create an Account to see details.
VP/Other Executive
BD has technology for drug diversion, but the technology is still not wireless. Their technology is...
Login or Create an Account to see details.
VP/Other Executive
When we initially installed Pyxis MedStation ES, there was training. But I have never seen any...
Login or Create an Account to see details.
Director
The training for Pyxis MedStation ES was excellent. However, once we signed off on the...
Login or Create an Account to see details.
Director
The product's functionality is promoted as being more than it really is. Some of the software needs...
Login or Create an Account to see details.
Director
Pyxis MedStation ES would be easier to use with some user-friendly lingo. The system has IT lingo,...
Login or Create an Account to see details.
Director
BD charges a lot for maintenance fees. We purchased the machines, but we still have to pay a service...
Login or Create an Account to see details.
Manager
We have had Pyxis MedStation ES at our institution for quite a long time. We have had really good...
Login or Create an Account to see details.
Manager
We have an executive account representative. When we have issues or need to escalate, I just reach...
Login or Create an Account to see details.
Manager
BD has an inventory analytics add-on. It comes at an extra cost, but it analyzes all of the parts...
Login or Create an Account to see details.
Director
BD always does a really good job with their go-lives and trainings.
Login or Create an Account to see details.
Director
I am not getting emails from BD like I was before. Maybe I just got off of their email list. Having...
Login or Create an Account to see details.
Director
The vendor is always looking to upgrade and make changes.
Login or Create an Account to see details.
Analyst/Coordinator
The vendor is slow to develop enhancement requests. In the solution, we don’t know who pended the...
Login or Create an Account to see details.
Analyst/Coordinator
If we order things the exact way that we want them to be, then we get the smart drawers that we...
Login or Create an Account to see details.
Analyst/Coordinator
The cabinets are our workhorses. The vendor puts more time and effort into the cabinets than a lot...
Login or Create an Account to see details.
Director
The vendor could emphasize other instruments for medication safety and have fewer software errors. I...
Login or Create an Account to see details.
Director
The vendor is good at offering suggestions or ideas about how to solve problems. Some ideas come...
Login or Create an Account to see details.
Director
BD is quicker about upgrading the system than other vendors we work with. That is because there are...
Login or Create an Account to see details.
Director
Sometimes we are naive or don’t know the vendor's lingo, but the sales representatives are nice...
Login or Create an Account to see details.
Director
Anytime we can save a patient from a medical error and avoid an event, that makes the millions of...
Login or Create an Account to see details.
Director
The vendor's support is alright. It used to be a lot better, but I think they have cut down on their...
Login or Create an Account to see details.
Director
BD has been very helpful. Their IT has always been quick to respond and to help us correct anything...
Login or Create an Account to see details.
Director
The Pyxis MedStation ES has always operated well. I have never really experienced too much of an...
Login or Create an Account to see details.
Director
The cabinets are great. I have no complaints. We are actually expanding with the product, and it is...
Login or Create an Account to see details.
Director
CareFusion is pretty good, and we have a good relationship with our account representative. They...
Login or Create an Account to see details.
Director
The Pyxis MedStation ES has excellent reporting and analytics. The data is useful and easy to obtain....
Login or Create an Account to see details.
Director
The Pyxis MedStation ES is user friendly. The cabinet works reliably, and I can teach people how to...
Login or Create an Account to see details.
Director
The interoperability between our EHR and the Pyxis MedStation ES is not working. Our EHR is an old...
Login or Create an Account to see details.
Director
A lot of the charges are grouped together, so there is not a whole lot of charging for every little...
Login or Create an Account to see details.
Director
The Pyxis MedStation ES is better than the last version was. I like the way the drawers are...
Login or Create an Account to see details.
Director
There are a few minor issues around how to get things into the system. Keeping the formularies up to...
Login or Create an Account to see details.
Director
I have had the Pyxis MedStation ES for a long time, and it is the only product I have had because it...
Login or Create an Account to see details.
Director
I like the system because it is fairly straightforward and intuitive. It interfaces well. We can get...
Login or Create an Account to see details.
Director
Sometimes the hardware has some glitches, like pockets that are failing. Those are not always user...
Login or Create an Account to see details.
Manager
I like the Pyxis MedStation ES; it works well. I definitely like the Pyxis MedStation ES better than...
Login or Create an Account to see details.
Director
I have used the Pyxis MedStation ES since I have been here, and the machine seems to work pretty well....
Login or Create an Account to see details.
Director
We will do an evaluation of the Pyxis MedStation ES in the future to decide whether we will keep it...
Login or Create an Account to see details.
Director
I don’t think that we have had any major concerns with support. We are working through things right...
Login or Create an Account to see details.
Director
The support has been pretty good. I don't have any major complaints or comparisons to make because...
Login or Create an Account to see details.
Director
There may be some better solutions that we don’t use right now. One of the major issues is that...
Login or Create an Account to see details.
Director
Better communication with the EMR would be nice. The issue could be a limitation of our EMR too. We...
Login or Create an Account to see details.
Director
We are satisfied with the vendor’s response time. I am sure BD has email support as well, but since...
Login or Create an Account to see details.
Manager
There isn’t really anything I am excited to see from BD on the product. The product does what it is...
Login or Create an Account to see details.
Manager
The vendor mostly keeps their promises for this product. They do a better job with this product than...
Login or Create an Account to see details.
Manager
The vendor charges for every little thing on this product. There were several features we did not...
Login or Create an Account to see details.
Manager
The system meets the needs of the dispensing cabinet. We run into problems with the software. It has...
Login or Create an Account to see details.
Manager
The product functions great, and BD has improved the software as they have upgraded it. The number...
Login or Create an Account to see details.
Manager
The support quality has gone way down. I feel like once people are high enough on the pay scale, the...
Login or Create an Account to see details.
Manager
BD is always responsive. There was a point during the implementation when we were having trouble,...
Login or Create an Account to see details.
Manager
Pyxis MedStation ES is very user friendly. All the functionality is available on the computer in the...
Login or Create an Account to see details.
Manager
The machine is easy to use, but the portal is harder. I am not very impressed with the reports. They...
Login or Create an Account to see details.
Director
During the whole implementation, the product didn't work as it should have. BD had enough team...
Login or Create an Account to see details.
Director
When the product works correctly, it works great and is easy to use. If everything goes as planned,...
Login or Create an Account to see details.
Director
BD's reports are better, but the product that needs to be updated is their Pyxis CIISafe product....
Login or Create an Account to see details.
VP/Other Executive
So far, things have been good with BD. We recently implemented Pyxis Medstation ES. I thought the...
Login or Create an Account to see details.
VP/Other Executive
Overall, I am very happy with the product. I would recommend it. We are just now getting into...
Login or Create an Account to see details.
VP/Other Executive
We have had some issues with Pyxis MedStation ES, and the vendor has always sent somebody to help us...
Login or Create an Account to see details.
Director
The Pyxis MedStation ES works really well. BD's process for expansion or deexpansion has helped us....
Login or Create an Account to see details.
Director
We did our own training for the Pyxis MedStation ES. BD trained us with the train-the-trainer...
Login or Create an Account to see details.
Director
With the Pyxis MedStation ES, some optimizations and the process for putting in tickets for...
Login or Create an Account to see details.
Director
I like the ease of use, the functionality, and the administrative rights that I have to make changes...
Login or Create an Account to see details.
Director
We get what we expected to get from the Pyxis MedStation ES, but there are some hiccups in terms of...
Login or Create an Account to see details.
Director
The vendor's leaders are involved in our meetings. BD was very effective during the COVID-19 crisis...
Login or Create an Account to see details.
Analyst/Coordinator
I would like to see improvements made to the reporting functionality. BD did not look at the prior...
Login or Create an Account to see details.
Director
The technology of the system is great. When the systems are new, there are very few, if any,...
Login or Create an Account to see details.
Director
Since the vendor became BD, the customer service and our representative have gotten way better. When...
Login or Create an Account to see details.
Director
The vendor has a new system, and everything that the vendor has online is a really big improvement....
Login or Create an Account to see details.
Director
The solution's reporting capabilities are tremendously lacking. The biggest frustration point that...
Login or Create an Account to see details.
Director
The product is fine, but once in a while, we have hiccups with the interface. The Pyxis MedStation...
Login or Create an Account to see details.
Director
When BD is changing things around or upgrading things, everything seems to be slower and seems to...
Login or Create an Account to see details.
Director
Overall, the Pyxis MedStation ES is doing what we need it to do in terms of integration. There are...
Login or Create an Account to see details.
Director
In general, BD is not proactive. I need to ask them about my general station upkeep visits because...
Login or Create an Account to see details.
Director
The Pyxis MedStation ES drives outcomes. Without the product, we would have significant barriers in...
Login or Create an Account to see details.
Director
At this point, I don’t see any reason why we would transition away from the Pyxis MedStation ES in...
Login or Create an Account to see details.
Director
From a hardware perspective, BD's product is pretty clean cut. The area where I see the most...
Login or Create an Account to see details.
Director
BD has harder logistics with hardware to deal with at times. We hit all sorts of challenges there,...
Login or Create an Account to see details.
Analyst/Coordinator
Things with BD are going pretty well. The customer support people are really good. They are...
Login or Create an Account to see details.
Analyst/Coordinator
The product works when a patient has a list of medications that have been ordered by a physician and...
Login or Create an Account to see details.
Analyst/Coordinator
BD is really good about maintenance. They do product maintenance once a year, and they send someone...
Login or Create an Account to see details.
Director
I don't know that I would want to go through another update. It would be like starting over. It...
Login or Create an Account to see details.
Director
Due to time zone differences, it is a hassle to get a case returned. The vendor is looking at...
Login or Create an Account to see details.
Director
I would buy the product again because of familiarity. I have never used anything besides the...
Login or Create an Account to see details.
Director
We were trained early on, but I would like additional training on how to do reporting in the online...
Login or Create an Account to see details.
Director
I find that the vendor is very responsive as long as we give them a bad rating on an internal...
Login or Create an Account to see details.
Analyst/Coordinator
The Pyxis MedStation ES is very easy and user friendly. I have used other systems before, and the...
Login or Create an Account to see details.
We didn’t have good training on the Pyxis MedStation ES. When we first installed it, BD had...
Login or Create an Account to see details.
Analyst/Coordinator
We are currently in the process of switching from the Pyxis MedStation ES to another system. Our...
Login or Create an Account to see details.
Analyst/Coordinator
I know how to run reports. I can do anything that we need in the Pyxis MedStation ES. The product...
Login or Create an Account to see details.
Analyst/Coordinator
When we went live with a new EMR, its integration with the Pyxis MedStation ES worked great.
Login or Create an Account to see details.
Analyst/Coordinator
Our machines are so old, we are constantly having to fix them. With the version that we are on,...
Login or Create an Account to see details.
Analyst/Coordinator
I have the phone numbers for BD's support and the technicians. If I have a question on how to fix...
Login or Create an Account to see details.
Director
It seems like BD used to come out and do some maintenance, but I haven't really noticed them doing...
Login or Create an Account to see details.
Director
I have had good support from the vendor. We have been a bit slow in terms of upgrades, but that...
Login or Create an Account to see details.
Director
The timely tracking of controlled substances is probably the biggest advantage of the BD product. It...
Login or Create an Account to see details.
Director
There are some inconsistencies between the product's anesthesia unit and the dispensing cabinets in...
Login or Create an Account to see details.
Director
I would love to see integration between the Pyxis Logistics and the Pyxis MedStation ES. I have to...
Login or Create an Account to see details.
Director
BD's support people are pretty good at responding. We have a really good representative. BD has been...
Login or Create an Account to see details.
Director
We have brand-new devices, brand-new software, and a brand-new platform, but those things seem to...
Login or Create an Account to see details.
Director
One thing that makes the Pyxis MedStation ES easy is that we don't have to have the pharmacy...
Login or Create an Account to see details.
Director
I get quick answers whenever I call BD's support people. They are usually capable of helping me or...
Login or Create an Account to see details.
Director
We haven't had any additional training, but the initial training was really good. I am pretty happy...
Login or Create an Account to see details.
Director
We were able to integrate some of BD's training platform into our internal training. We can use the...
Login or Create an Account to see details.
Director
I like BD's shared database between health systems. That has helped us align some of our designs and...
Login or Create an Account to see details.
Director
BD's pricing is fair, and they have good tools. I think that I will be pleased with BD in the future....
Login or Create an Account to see details.
Director
Our implementation wasn't very good. The person managing the implementation didn't manage it well....
Login or Create an Account to see details.
Director
BD's support team is awesome. BD is very attentive to our needs. When we call BD, they are very...
Login or Create an Account to see details.
Manager
The Pyxis MedStation ES is here to stay. It is a great system that works perfectly for us. It is a...
Login or Create an Account to see details.
Manager
The Pyxis MedStation ES is easy to use. We upgraded to barcode scanning. That was a big improvement....
Login or Create an Account to see details.
Manager
There were multiple hiccups with our Pyxis MedStation ES implementation. We had some technical...
Login or Create an Account to see details.
Manager
There are challenges when it comes to the interoperability of the Pyxis MedStation ES. We have to be...
Login or Create an Account to see details.
VP/Other Executive
For now, Pyxis MedStation ES is part of our long-term plans. There are some conversations higher up...
Login or Create an Account to see details.
VP/Other Executive
I have not seen a promise yet that BD has broken. The only borderline thing is their commitment to...
Login or Create an Account to see details.
VP/Other Executive
Pyxis MedStation ES is a good quality product, but in my opinion, it is kind of like a Cadillac. To...
Login or Create an Account to see details.
VP/Other Executive
At times, we have had periodic outages or challenges at particular facilities for various reasons....
Login or Create an Account to see details.
VP/Other Executive
I have seen a lot of proactivity in sales, but I don’t always see a lot of proactivity with product...
Login or Create an Account to see details.
VP/Other Executive
Sometimes, BD’s project management is very slow in the beginning, and then we have to heat things up...
Login or Create an Account to see details.
VP/Other Executive
I am not dissatisfied with the integration, but I am just not extremely pleased with the...
Login or Create an Account to see details.
VP/Other Executive
The ease of use is good once we get the training. Once nurses are good to go on the system, they get...
Login or Create an Account to see details.
VP/Other Executive
We have a very good partnership with BD. We do have regular meetings to talk through issues with the...
Login or Create an Account to see details.
Manager
The ease of the setup for the Pyxis MedStation ES is good. Also, the data functionality and...
Login or Create an Account to see details.
Manager
The functionality with the wasting component in the Pyxis MedStation ES needs to be enhanced. I need...
Login or Create an Account to see details.
Manager
When we transitioned from our old BD system to the Pyxis MedStation ES, it was great. BD was with us...
Login or Create an Account to see details.
Director
We recently upgraded to the Pyxis MedStation ES. There are a lot of things I like about that, such...
Login or Create an Account to see details.
Director
On a more recent event, when we needed support, BD didn’t seem very knowledgeable. The issue is...
Login or Create an Account to see details.
Director
BD did a really good job of training when we upgraded or got new equipment. They have a project...
Login or Create an Account to see details.
Director
Service from BD is available when needed. When we have implementations, people come on-site and help...
Login or Create an Account to see details.
Director
BD will charge us for almost every little thing. The cost for value is where BD could improve. We...
Login or Create an Account to see details.
Director
The Pyxis MedStation ES makes things much easier for the pharmacy in general by having the drugs...
Login or Create an Account to see details.
Director
Now that we are on the new enterprise system, it is a little different with the reporting piece in...
Login or Create an Account to see details.
Director
We put in support tickets through the vendor's web portal, and that is how we get the service...
Login or Create an Account to see details.
Director
I usually don't contact any vendor executives to resolve issues. Our organization has a robust...
Login or Create an Account to see details.
Director
If I were making the decision about whether to buy the Pyxis MedStation ES again, I would have to do...
Login or Create an Account to see details.
Director
If something doesn't work, we call a technician over, and that person takes care of things. We don't...
Login or Create an Account to see details.
Director
A lot of people are very accustomed to using the cabinets. I would rate the system high in terms of...
Login or Create an Account to see details.
Director
BD's technology doesn't change too quickly. If it did, people would be scrambling to learn what has...
Login or Create an Account to see details.
Manager
We have a long-term lease for the product. And for what BD is, I am happy with them. They promoted...
Login or Create an Account to see details.
Manager
We went through an upgrade, and the implementation was much more involved than expected. I thought...
Login or Create an Account to see details.
Manager
I wasn't fully able to integrate the Pyxis MedStation ES with our anesthesia machines. It is hard...
Login or Create an Account to see details.
Manager
I would say that none of the vendors that we use do a good job with proactive service. BD was there...
Login or Create an Account to see details.
Manager
We have a field service person who has been around for a long time. I have that person's phone...
Login or Create an Account to see details.
Director
We had a seamless transition to the Pyxis MedStation ES. We have better reporting options, and the...
Login or Create an Account to see details.
Director
BD has extensive webinars and recorded learning videos. We have been able to reach out to them for...
Login or Create an Account to see details.
Director
I have used another product, and I still prefer the Pyxis MedStation ES, although BD's product and...
Login or Create an Account to see details.
Director
We have been loyal BD customers for years. BD has a pretty good service and maintenance support...
Login or Create an Account to see details.
Director
In terms of the actual technology, the Pyxis Medstation ES is very user friendly. We are pretty...
Login or Create an Account to see details.
Director
BD has kept their promises in terms of the product’s dependability and their servicing and...
Login or Create an Account to see details.
Director
BD hasn't disappointed me yet. I have been happy with their customer service and tech support. BD...
Login or Create an Account to see details.
Director
There is room for improvement with BD's implementations and upgrades. We are treading in water that...
Login or Create an Account to see details.
Director
There are some things in the Pyxis MedStation ES that are a pain. The issue isn't necessarily with...
Login or Create an Account to see details.
Director
At one point, we had an issue with the Pyxis MedStation ES machines. We thought the situation should...
Login or Create an Account to see details.
Director
From my experience, the Pyxis MedStation ES gives us the best bang for our buck. If I were a...
Login or Create an Account to see details.
Director
The product works fine. It integrates well into the systems that we have. We have a long history...
Login or Create an Account to see details.
Director
The BD product has good reporting and storage capacity, and it is secure. It can be used in a...
Login or Create an Account to see details.
VP/Other Executive
BD is part of our long-term plans. We hope to expand our solution into the supply station world. We...
Login or Create an Account to see details.
VP/Other Executive
BD could have a more dedicated individual to coordinate the implementation and the initial training....
Login or Create an Account to see details.
VP/Other Executive
In order for the product to have better quality, BD could upgrade their hardware more frequently. I...
Login or Create an Account to see details.
Director
The weaknesses are with the narcotic reporting and the CUBIE pockets, which jam quite a bit and have...
Login or Create an Account to see details.
Director
The biggest benefit is that the server is now available to all users from a network location instead...
Login or Create an Account to see details.
Director
We have had more CUBIE pocket failures than we used to. We upgraded to the Pyxis anesthesia product,...
Login or Create an Account to see details.
Director
When we updated to the Pyxis MedStation ES, the interoperability with our EMR wasn't available, so...
Login or Create an Account to see details.
Analyst/Coordinator
I have a couple of BD people that I can call directly to get help. Those people are doing a great job....
Login or Create an Account to see details.
Analyst/Coordinator
The product has a lot of good features, such as the scanning feature. We use it to scan things,...
Login or Create an Account to see details.
Analyst/Coordinator
BD's phone tree for technical support is sometimes cumbersome. I can wait on hold for a long time,...
Login or Create an Account to see details.
Analyst/Coordinator
The product quality is good. It is above standard. BD was having some issues, and then we found out...
Login or Create an Account to see details.
Analyst/Coordinator
The charges seem reasonable. There is no charge for maintenance. The good thing about the contract...
Login or Create an Account to see details.
Analyst/Coordinator
I would like to see BD do an upgrade for the newest version. Right now, we see the options of other...
Login or Create an Account to see details.
Director
Whenever customers need anything done, they are charged for it unless they buy BD's expensive...
Login or Create an Account to see details.
Director
We get everything that we need from the Pyxis MedStation ES. I love that it has reporting that helps...
Login or Create an Account to see details.
Director
BD doesn't give us much training. There is some information online, but it isn't the most user...
Login or Create an Account to see details.
Director
The integration went well. The user interface is also really user friendly. The buttons are labeled...
Login or Create an Account to see details.
Director
I have a regional representative that lives across the country, so I don't see or talk to that...
Login or Create an Account to see details.
Analyst/Coordinator
BD keeps making me angry. I think that some things will be better in a year from now and that some...
Login or Create an Account to see details.
Analyst/Coordinator
BD's people are big talkers, but their talking doesn't seem to flow down to the nitty-gritty. We are...
Login or Create an Account to see details.
Analyst/Coordinator
For the implementation, BD sends maps out to the organization so that they can configure the...
Login or Create an Account to see details.
Analyst/Coordinator
BD's people have a level of arrogance that I don't appreciate from a company. The vendor talks a...
Login or Create an Account to see details.
Analyst/Coordinator
Overall, the product is pretty good. There are some bits and pieces that I don't like, and the...
Login or Create an Account to see details.
Analyst/Coordinator
One of our locations has changed dramatically since we started contracting with BD, and we have some...
Login or Create an Account to see details.
Director
We have the Pyxis MedStation ES throughout our facility. It runs in the background and detects...
Login or Create an Account to see details.
Director
The reports have been consolidated better in the newer product version. It took a little bit of time...
Login or Create an Account to see details.
Director
BD keeps almost all of their promises. I don’t think a yes or no answer is really reflective of what...
Login or Create an Account to see details.
VP/Other Executive
For the implementation, BD was able to provide FTEs who were licensed as pharmacy technicians or...
Login or Create an Account to see details.
VP/Other Executive
The reporting systems aren't very good, but we can make up for that pretty easily. The nurses like...
Login or Create an Account to see details.
VP/Other Executive
People who are looking at BD's cabinet should make sure that they have enough resources for the...
Login or Create an Account to see details.
VP/Other Executive
We had an event where the PCs were systematically crashing. It took us weeks to figure out that the...
Login or Create an Account to see details.
Director
We are looking for the product upgrade mostly to provide stability and for everything to be lined up...
Login or Create an Account to see details.
Director
The biggest problem with the cabinets is that they are hard to optimize because we have to run the...
Login or Create an Account to see details.
Director
An area the vendor needs to improve in is if we have 15 tablets, we can only scan 1 barcode at a...
Featured Report
Preferences
Related Blogs
Shifts in Medical Device Security