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Pyxis MedStation ES Commentary
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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Director

Relationship

I don’t like BD’s 1-800 number at all. When we go through the middle person who answers the phone,...

Apr 2024
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Director

Relationship

When we are on hold with BD’s 1-800 number, the support people tell us that we can log on to the...

Apr 2024
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Director

Relationship

BD is proactive when the FDA gets involved, but not until the issue becomes regulatory. Once BD hits...

Apr 2024
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Director

Culture, Value

I think the Pyxis MedStation ES is expensive for what it is, but it does do what it is supposed to...

Apr 2024
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Director

Relationship

BD is very in tune and Johnny-on-the-spot with our upgrades. We have our own little field...

Apr 2024
||
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Director

Relationship

I have not had to call BD too terribly much this year. Their support could be better. I have been...

Apr 2024
||
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Director

Culture, Operations

I think BD has been fairly static from last year to this year. They do seem either overworked or...

Apr 2024
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Director

Operations

We have not needed to use BD’s training services. In general, their training is not very good. It is...

Apr 2024
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Director

Product

The integration part of the program just functions. BD has done a good job with that. The Pyxis...

Apr 2024
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Director

Relationship

BD is having a series of issues right now with product recalls, which are fairly rare in their area,...

Apr 2024
||
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Director

Product, Value

Delivering new technology that meets our needs is not BD’s forte. They make something that works,...

Apr 2024
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Manager

Relationship, Product

I'm frustrated with the Pyxis MedStation ES. It works 9 out of 10 times, but then 10% of the time,...

Apr 2024
||
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Director

Operations

Our most recent upgrade of the Pyxis MedStation ES went really well. The upgrade was very well...

Apr 2024
||
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Director

Product

As far as functionality and reporting go, the Pyxis MedStation ES is better and easier to use in a...

Apr 2024
||
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Manager

Product

In my role, I use the Pyxis MedStation ES daily. It is easy to use. In the product, we can find the...

Apr 2024
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Manager

Product

The downside for the Pyxis MedStation ES is that it can be a complicated system, but I think all...

Apr 2024
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Manager

Relationship, Product

For ease of use for end users, the Pyxis MedStation ES is a pretty darn good product. And I can't...

Apr 2024
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Manager

Value

BD does not avoid charging for every little thing, but that goes beyond just the Pyxis MedStation...

Apr 2024
||
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Manager

Operations

The implementation of the Pyxis MedStation ES was a conversion from a legacy system to BD’s new...

Apr 2024
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Manager

Relationship

I am doing an upcoming upgrade because BD’s CII safe isn't on a server. We always have to go and...

Mar 2024
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Manager

Loyalty, Product

I really like BD. In fact, I fought to keep them when the health system wanted to go with another...

Mar 2024
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Manager

Value

BD does a good job of delivering new technology that meets our needs. I have bargained the Pyxis...

Mar 2024
||
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Manager

Product

The Pyxis MedStation ES totally gets a top rating for ease of use because I had an upgrade and did...

Mar 2024
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Analyst/Coordinator

Relationship

With BD, there have been a lot of major changes in the structure of the company. Production has...

Mar 2024
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Director

Culture, Loyalty

The invoicing and the billing have been a major headache. We have had a lot of trouble recently, and...

Mar 2024
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Director

Product

Pyxis MedStation ES doesn't really need upgrades very much. It is working fine. It does have drug...

Mar 2024
||
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Analyst/Coordinator

Product

Some of the things that have really come across well in the Pyxis MedStation ES are Active Directory...

Mar 2024
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Analyst/Coordinator

Product

Once the bugs have been worked out in the Pyxis MedStation ES, things are usually pretty smooth...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

BD needs to make sure they have the proper manning when they go through large implementations and...

Mar 2024
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Analyst/Coordinator

Relationship

BD tries to channel us into not calling their call system and using their online system instead. But...

Mar 2024
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Director

Relationship, Value

The Pyxis MedStation ES is probably a little pricey for what it does, but we receive good service,...

Mar 2024
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Manager

Relationship

We are very happy with what we have in the Pyxis MedStation ES. There is certainly some...

Mar 2024
||
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Manager

Product

We have had some hardware issues since we did a changeover. The Pyxis MedStation ES is not able to...

Mar 2024
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Manager

Product

We have had a lot of issues with the Pyxis MedStation ES. We have had a lot of issues with drawer...

Mar 2024
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Manager

Relationship, Product

The Pyxis MedStation ES is integrated, but I have some issues where sometimes the back-and-forth...

Mar 2024
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Manager

Culture, Relationship

For a long time, BD tried to tell us that we were the only facility that had certain issues. Then...

Mar 2024
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Manager

Relationship, Product

I think BD has gotten a little better with the Pyxis MedStation ES. They usually have a repair...

Mar 2024
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Analyst/Coordinator

Loyalty

Overall, things are going well with the Pyxis MedStation ES. Things have been pretty stable, and we...

Mar 2024
||
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Analyst/Coordinator

Loyalty, Relationship, Product

BD needs a stronger approach in terms of maintaining the application with current technology. For...

Mar 2024
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Analyst/Coordinator

Relationship

BD has proactive monitoring, so I don't have concerns about that. They catch things, but they don't...

Mar 2024
||
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Analyst/Coordinator

Operations

We went through a pretty substantial upgrade for the Pyxis MedStation ES a while ago, and we had a...

Mar 2024
||
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Analyst/Coordinator

Loyalty, Relationship, Product

The Pyxis MedStation ES is a stable, feature-rich platform for medication management that continues...

Mar 2024
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Director

Relationship

I think the BD representatives for the most part try very hard, and our main service person is outstanding....

Feb 2024
||
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Director

Operations

BD can improve on so many things. Their overall project management could be greatly improved. Their...

Feb 2024
||
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Director

Product

On the cabinet hardware side, the durability of the CUBIEs that we utilize a lot is not the best. In...

Feb 2024
||
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Director

Product

In my anesthesia machines, one of the pluses is that the drawers are customizable. I can pull out a...

Feb 2024
||
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Director

Product

I am pretty happy with the product as a whole. Getting the additional tools when I came into my new...

Feb 2024
||
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Director

Relationship, Operations

We are converting our system over to a different EHR to align with the rest of our health system, so...

Feb 2024
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Director

Relationship, Product

For the Pyxis MedStation ES, when we have to implement a new service area, we try to make everything...

Feb 2024
||
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Director

Product

The Pyxis MedStation ES does what it is supposed to most of the time. Nothing has really changed...

Feb 2024
||
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Director

Relationship

Sometimes BD doesn't meet their service metrics. Some of BD’s support has started to lack, and the...

Feb 2024
||
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Manager

Relationship

BD has an online support team that we can email, and if we need immediate help, we can also go...

Feb 2024
||
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Manager

Relationship

BD does avoid nitpicking, and they give us the best service they can. A lot of upgrades needed to be...

Jan 2024
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Manager

Product, Value

I love the Pyxis MedStation ES. I like it better than another vendor’s product. The ease of use, UI,...

Jan 2024
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Manager

Operations, Product

The ease of use varies from who is using the Pyxis MedStation ES. Not everybody knows all the...

Jan 2024
||
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Director

Product

We would like some of the peripheral offerings that go with BD's cabinets and spaces to be better...

Jan 2024
||
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Director

Relationship

The team that we work with from BD is the same team that we have worked with for years. Having those...

Jan 2024
||
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Manager

Product

Overall, the Pyxis MedStation ES has been a good system. The new system is less prone than before to...

Jan 2024
||
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Manager

Relationship

The only thing I think that BD could improve on is their help desk because when we call asking for...

Jan 2024
||
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Manager

Product

I don't have any complaints about the Pyxis MedStation ES because there have been no troubles. It is...

Jan 2024
||
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Manager

Relationship

I am generally really happy with the support from BD. Sometimes it takes a while to get an answer,...

Jan 2024
||
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Manager

Relationship

BD sends us letters about things being at the end of their lives or something like that, but there...

Jan 2024
||
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Manager

Product

The Pyxis MedStation ES is a scalable product. Expanding the system to handle a multihospital system...

Jan 2024
||
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Manager

Relationship

BD usually gets back to us within several hours; they are responsive.

Jan 2024
||
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Manager

Relationship, Product

There are quality control issues with some new, basic parts in the Pyxis MedStation ES, and that...

Jan 2024
||
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Manager

Product

Going from a previous BD product to the Pyxis MedStation ES was a fairly easy process. Also, the...

Jan 2024
||
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Manager

Product

We are still waiting on some parts of the Pyxis MedStation ES, like the integration of the health...

Jan 2024
||
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Manager

Relationship

With BD’s support, there is usually a same-day or next-day turnaround time for responses, and...

Jan 2024
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Manager

Relationship

Getting in contact with BD over the phone is terrible, and the vendor is not proactive. They do have...

Jan 2024
||
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Director

Relationship

Pyxis MedStation ES has good software and hardware as long as it is taken care of. There is always a...

Jan 2024
||
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Director

Relationship

Every time that our technician reaches out to us about an issue, they tell us that they were...

Jan 2024
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VP/Other Executive

Relationship

Trying to get the vendor’s support to resolve an issue can be a problem. It can be hard to get...

Dec 2023
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Manager

Culture, Relationship

All the higher-level product promises have been kept. But some of the service-level, nitty-gritty,...

Dec 2023
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Manager

Product

The Pyxis MedStation ES is easy to use. It is very self-explanatory. Nurses learn it very quickly,...

Dec 2023
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Manager

Relationship

It takes forever to get ahold of anybody at BD. We sometimes get stuck in phone queues for hours,...

Dec 2023
||
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Manager

Operations

During a previous installation, BD helped us install all the cabinets in the hospital but never put...

Dec 2023
||
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Manager

Product

BD could really improve their reporting software. It is kind of cumbersome, and it is hard to find...

Dec 2023
||
(0)
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Manager

Relationship

BD has a service website, but unfortunately, after we had many contacts with BD and their service...

Dec 2023
||
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Manager

Relationship

BD’s hardware has improved over the time that we have used it. BD has become more reliable, and that...

Dec 2023
||
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Director

Product

Everything with the Pyxis MedStation ES has been working so smoothly. I know in the old days, we...

Dec 2023
||
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Director

Relationship

Things with BD have been very good. I have no complaints at all. I don't know whether I have had any...

Dec 2023
||
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Analyst/Coordinator

Relationship

Fortunately, I don’t have to call BD very often, but if I have to call them at night, it is hard to...

Dec 2023
||
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Analyst/Coordinator

Product

There is an issue when new users sign into the Pyxis MedStation ES. We give them a temporary...

Dec 2023
||
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Analyst/Coordinator

Product

Sometimes when we do a global search in the system or a medication is not loaded in the system and...

Dec 2023
||
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Analyst/Coordinator

Relationship

We don't really have to reach out to BD too often, but anytime I call them for support or whatever...

Dec 2023
||
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Manager

Relationship, Value

We would like to see BD improve their support or make sure that our product suite is aligned with...

Dec 2023
||
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Manager

Product

BD’s biggest strength is giving us the ability to have consistent settings across our organization....

Dec 2023
||
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Manager

Value

At times, we feel like BD nickel-and-dimes. There are leasing fees for the CUBIES or even for the...

Dec 2023
||
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Manager

Relationship

It sounds like there is certain preventative maintenance with BD that we have had to push a bit for...

Dec 2023
||
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Manager

Relationship, Product

BD has been very consistent over time, and the Pyxis MedStations ES has worked well. It provides us...

Dec 2023
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Director

Relationship

I am having problems with things that I shouldn't be having problems with, and I am not getting a...

Nov 2023
||
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Director

Product

I really love the Pyxis MedStation ES. It makes my life much easier. We will deal with the stuff on...

Nov 2023
||
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Director

Relationship, Operations

BD is pretty good about support without too many bills. We have a very good field service...

Nov 2023
||
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Director

Product

The integration between the actual Pyxis MedStation ES unit and the server is kind of clunky.

Nov 2023
||
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Director

Culture, Relationship

In the past, we needed to ask for a quote for an expansion project. Usually, if we want to spend...

Nov 2023
||
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Director

Relationship

BD’s field service team is strong and attentive. And the Pyxis MedStation ES' functionality with our...

Nov 2023
||
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Manager

Relationship

For the most part, BD keeps their promises. They were short staffed in our region for a bit, so that...

Nov 2023
||
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Manager

Value

The Pyxis MedStation ES is worth the money, but it is expensive. Our team leader wasn't happy about...

Nov 2023
||
(0)
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Manager

Operations

BD does really well with their implementation timelines and making sure all of the communication...

Nov 2023
||
(0)
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Manager

Relationship

I hate calling BD and getting someone I can barely understand. When we have an issue and call in, a...

Nov 2023
||
(0)
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Manager

Relationship

If BD could have more support technicians to travel around, that would be good because we only have...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

BD’s customer service team is impossible to get through to. Most of the customer service...

Nov 2023
||
(0)
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Analyst/Coordinator

Product, Value

I dislike the product so much. I would not be happy about buying the product again because there are...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

BD needs to look at their customer service again. They need to be more available. To be better, BD...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture, Relationship

BD could listen to their customers more. They have an attitude that the product should only work in...

Nov 2023
||
(0)
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Analyst/Coordinator

Culture

Our go-live with the Pyxis MedStation ES was very difficult. The contract negotiations went on for...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations

With our upgrades and go-lives, the implementation teams have been really excellent. We have had...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

When we went live with the Pyxis MedStation ES, it worked very poorly. We had crashes every other...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

The Pyxis MedStation ES has been very stable and reliable for the past few years, but there has been...

Nov 2023
||
(0)
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VP/Other Executive

Culture, Value

BD is slow to move, but they eventually keep their promises. They have a whole new team. One of the...

Nov 2023
||
(0)
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VP/Other Executive

Product

The product does a pretty good job of being a full-service solution. It has regular cabinets and a...

Nov 2023
||
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Manager

Relationship

There is a little lack of communication with BD. They do random updates to particular devices with...

Oct 2023
||
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Manager

Product

Something that I like about the Pyxis MedStation ES is the biometrics with finger scanning. The fact...

Oct 2023
||
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Manager

Product

I don’t quite understand what the limitation is, but one thing I really would like, which we were...

Oct 2023
||
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Manager

Relationship

We got a new local representative, and that person has been very supportive so far. One complaint I...

Oct 2023
||
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Manager

Product, Value

We have the Pyxis MedStation ES in every nursing unit, so it allows us to have the medications at...

Oct 2023
||
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Manager

Culture, Relationship

I work fairly closely with BD whenever we need new equipment to get quotes and contracts pushed...

Oct 2023
||
(0)
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Manager

Relationship, Value

The monthly support on some of the equipment is expensive, but it is necessary because it is...

Oct 2023
||
(0)
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Manager

Operations

BD’s implementation of new equipment in bigger projects is very well organized. Everyone is all...

Oct 2023
||
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Manager

Loyalty, Product

BD continues to make advancements in their technology but not at the pace that most of us would...

Oct 2023
||
(0)
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Manager

Relationship

BD’s customer support on the day-to-day stuff is really lacking, and BD has outsourced most of their...

Oct 2023
||
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Manager

Product

With the Pyxis MedStation ES, I would like a better notification when there is a discrepancy. I want...

Oct 2023
||
(0)
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Manager

Operations

We were supposed to go live with the Pyxis MedStation ES a long time before we did, but we had to...

Oct 2023
||
(0)
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Manager

Operations

For the implementation, BD sent a team that was able to swap out quite a few machines. The initial...

Oct 2023
||
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Manager

Relationship

Getting ahold of somebody at BD and getting a ticket started takes a couple of days. The ongoing...

Oct 2023
||
(0)
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Manager

Product

I like that the Pyxis MedStation ES reads well with our system. I think the Pyxis MedStation ES is...

Oct 2023
||
(0)
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Manager

Relationship, Product

We have been able to fix any issues with the Pyxis MedStation ES. BD has helped us with anything...

Oct 2023
||
(0)
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Manager

Product

With the Pyxis MedStation ES, if something is not written exactly the way it reads in our EMR, then...

Oct 2023
||
(0)
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Director

Loyalty, Relationship

We can call BD when we have problems, but we will be on hold for a while.

Oct 2023
||
(0)
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Director

Loyalty, Product

When we talk about the Pyxis MedStation ES, it is a very mature product that is streamlined, well...

Oct 2023
||
(0)
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Director

Operations, Product

The Pyxis MedStation ES is very generic, but we have also been using it for many years, so I don't...

Oct 2023
||
(0)
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Director

Loyalty, Product

One of the big things that has come up recently with the Pyxis MedStation ES is the ability to use...

Oct 2023
||
(0)
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Director

Culture, Relationship

With BD, we have to push them to do annual maintenance and all that kind of stuff. If we don't keep...

Oct 2023
||
(0)
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Manager

Relationship, Value

The Pyxis MedStation ES is a very cheaply made product. A lot of Pyxis machines are almost...

Oct 2023
||
(0)
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Manager

Relationship

BD has been good at getting back to us. They meet the deadlines that they promise, and they are...

Oct 2023
||
(0)
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Manager

Relationship

I like the Pyxis MedStation ES. When we call BD, sometimes we are on hold for a long time before we...

Sep 2023
||
(0)
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Director

Loyalty

BD has a tendency to reserve advanced functionality for a second sale. For example, there is some...

Sep 2023
||
(0)
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Director

Relationship

What I like about BD is that they continue to innovate. They have a tower design and a drawer design...

Sep 2023
||
(0)
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Director

Relationship

BD’s support is pretty good. We call their 1-800 number, and they get a service tech out here when...

Sep 2023
||
(0)
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Director

Relationship

I have a BD account executive who is very responsive. We have good conversations, and they advocate...

Sep 2023
||
(0)
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Director

Product

From an innovation standpoint, we have a couple of options with BD that I would like to see change....

Sep 2023
||
(0)
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Director

Culture

We had one pricing issue with BD. We were able to work through a solution, but I wasn't happy with...

Sep 2023
||
(0)
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Director

Product

The Pyxis MedStation ES is the best cabinet on the market.

Sep 2023
||
(0)
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Director

Relationship

We can directly call the people from BD who were here on-site. We let them know what we are seeing....

Sep 2023
||
(0)
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Director

Relationship

BD blames any of the problems that we find on us instead of recognizing they could do something...

Sep 2023
||
(0)
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Manager

Culture, Product

BD buys up other little companies and then tries to get those companies' systems to work with their...

Sep 2023
||
(0)
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Director

Product, Value

I wish the cabinets integrated better with our EHR. That has been probably one of our biggest...

Sep 2023
||
(0)
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Director

Operations

It is hard for BD to keep all promises. There have been some things that have happened that we...

Sep 2023
||
(0)
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Director

Loyalty, Relationship

We did an evaluation where BD had somebody come on-site, look at all of the towers that we had with...

Sep 2023
||
(0)
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Manager

Culture, Relationship, Operations

Every year, BD turns over, and they usually do a sweep of all of their staff. That has really been a...

Sep 2023
||
(0)
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Manager

Value

BD definitely nickel-and-dimes for everything. They charge for every little thing they want....

Sep 2023
||
(0)
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 or  to see details.

Manager

Culture

BD is very sales focused. Everything is a sales pitch. Even the solutions all come from a sales...

Sep 2023
||
(0)
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Manager

Relationship

The BD staff is always bouncing issues off of other people. Even the executives that I reach out to...

Sep 2023
||
(0)
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Manager

Relationship, Product

BD has to stop with the eight-to-five, Monday-through-Friday mindset. They support hospitals and...

Sep 2023
||
(0)
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Manager

Product

BD is not proactive with the equipment. BD barely services equipment the way that it is, and they...

Sep 2023
||
(0)
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Manager

Relationship

There are a few rare gems at BD that are excellent. Our service partner is wonderful. There have...

Sep 2023
||
(0)
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Manager

Product

So far, the things that BD has said will work in the Pyxis MedStation ES have worked. The solution...

Sep 2023
||
(0)
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Manager

Product, Value

The Pyxis MedStation ES requires a lot more hardware than other products we have, so a lot of times,...

Sep 2023
||
(0)
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Manager

Loyalty, Product

BD is adding additional programs to their portfolio that integrate with the Pyxis MedStation ES, and...

Sep 2023
||
(0)
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Manager

Product

Our Pyxis MedStation ES system is aging a bit, and we have had an increase in the number of drawer failures....

Sep 2023
||
(0)
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 or  to see details.

Manager

Relationship

When we have an issue with the Pyxis MedStation ES, BD’s technicians are really good about coming...

Sep 2023
||
(0)
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Manager

Value

The Pyxis MedStation ES is better than its main competitor, but the products both have pros and...

Sep 2023
||
(0)
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Director

Product, Value

The Pyxis MedStation ES allows me to monitor the drugs very well.

Sep 2023
||
(0)
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Director

Product

The machine, if it is well programmed, is really good. However, the vendor uses pharmacy staff to do...

Sep 2023
||
(0)
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Director

Relationship

I have used the product for many years in different areas, and I keep bringing the same problems to...

Sep 2023
||
(0)
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Director

Operations

The product implementation was great; the vendor was very involved, and they had all of these...

Sep 2023
||
(0)
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Director

Relationship, Product

I have been satisfied with the product. I can’t think of any major issues where BD has failed to...

Sep 2023
||
(0)
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Director

Product

The Pyxis MedStation ES is one of the things we have been really satisfied with in terms of...

Sep 2023
||
(0)
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Director

Relationship

The product’s quality is really high, but like everybody post-COVID, the vendor doesn't have the...

Sep 2023
||
(0)
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Director

Relationship, Operations

I don't know what BD’s goals are for customer service. They can say what their goals are, but the...

Aug 2023
||
(0)
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Director

Relationship

With BD, when we find out that there is a feature update coming, we have a couple of calls scheduled...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

The Pyxis MedStation ES does what we need it to do, and I don’t really have any concerns with how it...

Aug 2023
||
(0)
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Director

Relationship, Product

Things with BD do move, but they move slowly. I can log my tickets online now, but if it still takes...

Aug 2023
||
(0)
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Manager

Relationship

Once we reach somebody for support, our problem is resolved pretty fast. And once we are attached to...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

Having to call BD and get any kind of support has been extremely difficult. We are on hold for over...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Our recent upgrade with the Pyxis MedStation ES required a project management team and stuff like...

Aug 2023
||
(0)
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Manager

Product

BD could improve their update model for the Pyxis MedStation ES. It feels like there are years...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

BD just recently started doing proactive monitoring for the product. In the past, we have sent...

Aug 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

The product is fairly intuitive, but I would like to see more frequent upgrades for it. We like the...

Aug 2023
||
(0)
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 or  to see details.

Director

Operations, Product

We recently went through an implementation with our EMR, so we had to reestablish all the...

Aug 2023
||
(0)
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Director

Operations

Back when we did our initial implementation, our BD technician shared some things with us, but after...

Aug 2023
||
(0)
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Director

Loyalty

The Pyxis MedStation ES is extremely easy to use for the most part. However, I don’t know about our...

Aug 2023
||
(0)
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Director

Loyalty, Product

We used to be able to access things in the Pyxis MedStation ES, so we had one system, and for some...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

BD is a top-of-the-line vendor. The vendor comes on-site for feedback and talks to us often, and we...

Aug 2023
||
(0)
 Thank you  Helpful

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VP/Other Executive

Relationship, Operations, Product

Staying on one platform has been a success for us. We are a BD house because a mixed model for...

Aug 2023
||
(0)
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Director

Relationship

Recently, I put in a ticket with BD’s support team and specifically asked them to reach out to me at...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

Trying to get ahold of support for the product is very difficult. We have to call the vendor, but we...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

The Pyxis MedStation ES is a very good quality product with minimal downtime.

Aug 2023
||
(0)
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Director

Operations

When we went live with the Pyxis MedStation ES, BD had some staffing issues, leaving us high and dry...

Aug 2023
||
(0)
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Director

Operations

BD really doesn't have any ongoing training, but once people learn how to work the cabinets, they...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

Some of my colleagues have told me that the support team has been impossible to get ahold of on the...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

I would tell someone that asked me about the Pyxis MedStation ES that the product is pretty simple,...

Aug 2023
||
(0)
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 or  to see details.

Manager

Loyalty, Product

We are having some pretty bad functionality issues right now, but that has to do with the fact that...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is always letting us know what they want to see for our organization, but sometimes...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

The support people have been able to solve the problems we have called about, or they have gotten us...

Aug 2023
||
(0)
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Manager

Relationship

We have been in situations where problems were coming and the vendor didn’t properly notify us....

Aug 2023
||
(0)
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Manager

Relationship, Operations

I have been 90% satisfied with the implementation. The 10% I haven't been satisfied with is that BD...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

The Pyxis MedStation ES provides really good data. We can actually figure out our par levels and...

Aug 2023
||
(0)
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 or  to see details.

Director

Product

BD has updated the software for the product, but the basic functionality and look and feel of the...

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship

BD's support team has gotten a little better over the years. We were having some problems where they...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

For what we have purchased from BD and what we expected from the product, it works. When it works,...

Aug 2023
||
(0)
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 or  to see details.

Manager

Product

The biggest strength of the Pyxis MedStation ES is the technical infrastructure. The system is...

Aug 2023
||
(0)
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Manager

Relationship

We rely on the equipment, and we pay a large amount of money for the devices and support. However,...

Aug 2023
||
(0)
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 or  to see details.

Manager

Relationship

Everybody always wants immediate responses, but the hold and wait times with BD’s support team are...

Aug 2023
||
(0)
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 or  to see details.

Manager

Culture, Relationship

BD does preventative maintenance, but only after I harass them and follow up to get the schedule....

Aug 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

Our experience with BD is good. We don't have any real problems with the product. We upgraded not...

Jul 2023
||
(0)
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Director

Product

One thing I would like to see for the product is refrigerated drawers. People have talked about...

Jul 2023
||
(0)
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Director

Relationship

Because of where we are located, it gets difficult for the vendor’s support team to get things done...

Jul 2023
||
(0)
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 or  to see details.

Director

Value

The last time we looked at BD, we could see that their product was relatively expensive. I don't...

Jul 2023
||
(0)
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 or  to see details.

Manager

Operations

We have had experience with training with BD. A lot of BD's training involves eLearning, and there...

Jul 2023
||
(0)
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Manager

Product

We have consistently had positive results with the product since our last upgrades. Because of the...

Jul 2023
||
(0)
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Manager

Value

The product is expensive, but equipment and IT support staff are expensive no matter what vendor we...

Jul 2023
||
(0)
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 or  to see details.

Manager

Culture, Value

With BD, we have had to push back quite a bit to not get charged for every little thing. BD tends to...

Jul 2023
||
(0)
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Manager

Relationship

BD is a very large company. There are staffing issues that we have had with them. They have turned...

Jul 2023
||
(0)
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Manager

Relationship, Product

The Pyxis MedStation ES is reliable and works well, and the vendor’s support team is improving with...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

Instead of BD letting us know, we had to contact them about needing an upgrade when a part of the...

Jul 2023
||
(0)
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 or  to see details.

Director

Product

One of the things we like about the Pyxis MedStation ES is that it tracks what we need it to track,...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

In the past, BD essentially gave us our own system engineer that we could contact about things that...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Operations, Product

When it comes to upgrades, BD has not been as proactive as we would have liked to have seen.

Jul 2023
||
(0)
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Manager

Loyalty

For customers who have the Pyxis MedStation ES, I would tell them to keep up with all the Pyxis...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship

We have been having some issues with BD’s support team lately with longer hold times and longer...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

BD could improve by doing more frequent upgrades. They could do smaller, more frequent ones rather...

Jul 2023
||
(0)
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 or  to see details.

Director

Product

BD has a product called the Pyxis CIISafe, and we use that product to store our controlled...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

When we reach out to BD, we get ahold of customer service representatives that live outside of our...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship

We don’t hear anything from BD. We only talk to the vendor when we have issues or upgrades. Our...

Jul 2023
||
(0)
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 or  to see details.

Director

Relationship, Product

We have a lot of issues with the product. The wires come loose in the products, and then the pockets...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

We have issues with the system's hardware. A lot of the medications get stuck in the machines, and...

Jul 2023
||
(0)
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 or  to see details.

Manager

Product

The product does its job, but it is not exceptional. There are a lot of reports that I would like to...

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship

BD's customer service team is a little difficult. It takes a while to get through to anyone at BD,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

BD's product is great. The EMR integration is nice; it just works. On top of that, we have service...

Jul 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Value

BD could have faster turnaround times for their support. BD's prices are expensive.

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I like the updates that BD has done to the product. The vendor has updated the solution and its...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

If there are any issues or any ideas that we have, we submit them, and BD works on them. If our idea...

Jul 2023
||
(0)
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 or  to see details.

Director

Product, Value

Getting familiar with every aspect of the Pyxis MedStation ES takes a little more utilization. The...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It has been a long time since we did an upgrade in the Pyxis MedStation ES. I am not aware of...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

BD's online support is simpler than their web support, but when we call in, the wait is long...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

The Pyxis MedStation ES is user friendly and simple, and we click on what we want. Even if someone...

Jun 2023
||
(0)
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 or  to see details.

Director

Product

The product is almost a turnkey system. My experience has been that end users figure out the Pyxis...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had platform updates and things, and we are notified well in advance. BD brings enhancements...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

BD is competitive with the price of their product. Because of how we negotiate, the product costs...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If someone were ordering the product brand new, I would tell them to look at what they stock and the...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

There are limited updates with BD, but I am not sure that there is anything needed. Other vendors...

Jun 2023
||
(0)
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Manager

Relationship

There was a problem, and it took many emails and escalations to get it taken care of. I don't know...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

BD provides a few helpful reports, and the reports are sent smoothly, so that is great. As for cases...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

We did a rocky upgrade that wasn't the greatest. We also implemented a project, and that project was...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship

We haven't been too impressed with BD's support. We always escalate everything now because we don't...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations

We haven't had any issues with the training from BD. The vendor offers a lot of education for...

Jun 2023
||
(0)
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 or  to see details.

Manager

Operations

We received some training from BD when we upgraded to the Pyxis MedStation ES, and I was really...

Jun 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

The vendor gave me the resources to contact in case I had issues or questions. If something wasn't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The Pyxis MedStation ES is very self-explanatory and very user friendly compared to other solutions...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have been seeing a lot of product notifications for recalls. We have definitely heightened our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support from the field support technicians hasn't been the greatest. For example, we have a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

We are scheduling preventative maintenance, and that is always a task between another vendor and BD....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD is very proactive when it comes to servicing our machines, and I really enjoy that about them....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With the Pyxis MedStation ES, little things happen here and there, and I have to have the...

Jun 2023
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Manager

Relationship

I have had nothing but positive experiences with BD, and I have always liked them. With other...

Jun 2023
||
(0)
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Manager

Relationship

If I were to give advice to someone using the Pyxis MedStation ES, I would say to make sure that...

Jun 2023
||
(0)
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Manager

Operations, Product

We have to add all of our scan codes through another product because when we add the codes to the...

Jun 2023
||
(0)
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Manager

Relationship, Product

I haven't seen any major issues with the product's interoperability. I had to do some things on the...

Jun 2023
||
(0)
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Manager

Product, Value

It would be good if BDs machines were more durable and less flammable. The equipment should be...

Jun 2023
||
(0)
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Manager

Product

I am fairly impressed with most of the recent things from BD. There is a small learning curve, but I...

Jun 2023
||
(0)
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Manager

Relationship, Product

The main thing about having the product is that we can track which enhancements we have submitted...

Jun 2023
||
(0)
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Manager

Relationship

Whenever we have issues, BD is somewhat receptive in terms of doing weekly calls until the issues...

Jun 2023
||
(0)
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Director

Relationship

BD’s technical consultants couldn’t explain why we were having a certain issue, so our ticket just...

Jun 2023
||
(0)
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Director

Product

We have had several instances where we have tried to run reports out of the reporting menu in the...

Jun 2023
||
(0)
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Director

Product

The product integrates the nursing workflow into the system so that the end product works as best as...

Jun 2023
||
(0)
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Director

Product

One thing that stands out about the product is its interoperability with our EMR.

Jun 2023
||
(0)
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Manager

Product

The Pyxis MedStation ES is a great system with regard to what we are using it for, and it is easy...

May 2023
||
(0)
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Manager

Relationship

BD is very responsive. If we have any hardware issues or anything like that, the vendor has a local...

May 2023
||
(0)
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Manager

Value

I would like to see more versatile sizes for the CUBIEs in the Pyxis MedStation ES. I also wish the...

May 2023
||
(0)
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Manager

Relationship

BD has had some support problems with the Pyxis MedStation ES, but they have been working hard to improve....

May 2023
||
(0)
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Manager

Operations

When we went live with the Pyxis MedStation ES, it was a real mess, but that was during the...

May 2023
||
(0)
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Manager

Relationship, Operations, Product

We had an upgrade to the Pyxis MedStation ES, and BD worked with us and did the upgrade at night, so...

May 2023
||
(0)
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Manager

Relationship

The support team for the Pyxis MedStation ES is pretty responsive, but they just don't have a lot of...

May 2023
||
(0)
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Manager

Relationship, Product

I have seen BD be proactive with the Pyxis MedStation ES.

May 2023
||
(0)
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Director

Product

For what the Pyxis MedStation ES is designed for, I can't recommend any improvement other than...

May 2023
||
(0)
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Director

Product

The product works really well for us. It integrates with our EHR well.

May 2023
||
(0)
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Director

Relationship, Product

The Pyxis MedStation ES is highly reliable. It almost never breaks down. On the rare occasion when...

May 2023
||
(0)
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Director

Operations

BD has a really good learning and training system. They have printed training, video training, and...

May 2023
||
(0)
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Director

Product

The Pyxis MedStation ES has a very robust reporting system. It is fairly easy to use. It is...

May 2023
||
(0)
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Director

Culture, Value

BD’s pricing is all spelled out in their contracts. All of the maintenance is covered, and we do not...

May 2023
||
(0)
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VP/Other Executive

Loyalty, Product

We would like to see the product have more interoperability with the service lines and everything...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are pretty happy with BD and are looking forward to moving forward with them for other...

May 2023
||
(0)
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Analyst/Coordinator

Value

There are some things that are à la carte that we wish came with the main product. BD likes to sell...

May 2023
||
(0)
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Manager

Relationship

BD is very receptive in terms of their support. The vendor is pretty reactive when it comes to...

May 2023
||
(0)
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Director

Loyalty, Product

The Pyxis MedStation ES has a lot of good things going on in the way the enterprise software has...

May 2023
||
(0)
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Director

Relationship, Product

On the bulletin for ordered medications that have not been loaded, we used to have the medication...

May 2023
||
(0)
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 or  to see details.

Director

Culture, Relationship

I had a machine go down the other day. We don't realize how much we actually count on the product...

May 2023
||
(0)
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Director

Relationship

The customer service does need to be improved. Getting a customer service representative or account...

May 2023
||
(0)
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Director

Relationship

BD’s on-site support team is very good; they know their stuff and the product. But getting to that...

May 2023
||
(0)
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Director

Operations

We would like to get scheduled maintenance and have somebody come on-site for training once per...

May 2023
||
(0)
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Director

Operations

BD offers online training that is a little cryptic to get through because there are three or four...

May 2023
||
(0)
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Director

Culture

BD unexpectedly told us that their prices went up and that we needed to renegotiate our contract for...

May 2023
||
(0)
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Director

Product

The product works and is pretty robust and basic. The system has reports and data. The vendor treats...

May 2023
||
(0)
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Director

Relationship

BD doesn’t share their vision with us. But what the vendor says is going to come out does come out....

May 2023
||
(0)
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Director

Culture, Value

BD charges up front for every little thing as part of the contract, so there is no question about...

May 2023
||
(0)
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Manager

Loyalty, Relationship, Product

Compared to where BD was five years ago, they definitely are doing better. When they first made the...

May 2023
||
(0)
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Manager

Relationship

We have continued to have regular conversations with BD. We are hitting all of our patches and doing...

May 2023
||
(0)
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Manager

Relationship, Product

Like with a lot of vendors, supply chain issues have been challenging for BD. When we have needed to...

May 2023
||
(0)
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Director

Relationship, Value

I have had good support from field techs on the phone. The vendor doesn't charge us for support and...

May 2023
||
(0)
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Director

Product

I wish I didn't have to do manual checks on medications in our EMR. I am not sure whether the EMR...

May 2023
||
(0)
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Director

Loyalty, Product, Value

I would buy the system again. I like what I like, so I don't know why I would look elsewhere. I have...

May 2023
||
(0)
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Director

Relationship, Operations, Product

When we need to do an upgrade with the software, BS always gives us plenty of notice so that we are...

May 2023
||
(0)
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Director

Product

The integration is great. We have gone through multiple EMRs, and BD has helped us integrate the...

May 2023
||
(0)
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Director

Product, Value

We have seen safety outcomes from using the system.

May 2023
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Product

We got an upgrade from BD recently, and it has been great for me because now I can access things...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

Every time BD has done an update, they have made everything better from an end-user standpoint. That...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We would like to see the vendor be more proactive in seeking out what we see as needs because there...

May 2023
||
(0)
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 or  to see details.

Director

Product

I have no complaints at this point about the system. I haven't gotten any promises, so I am working...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't have any issues or need to update the product at this point in time.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

BD’s support is good. They have a nice balance with training internal experts to support things but...

May 2023
||
(0)
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Director

Operations

BD does a decent job of having their experts available to train us.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I would like it if BD had just a little more hands-on involvement with upgrades. They do a pretty...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The Pyxis MedStation ES works very well. It has been extremely reliable, and BD continues to make...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The Pyxis MedStation ES is extremely expensive, although it is probably not more expensive than...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I wish BD had had more people on-site, especially at some of our smaller locations, to help with the...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product has some limitations in its reporting, especially on the drug diversion monitoring side;...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

BD has a person that does repairs, so we get really quick service. So we are very happy, and the...

May 2023
||
(0)
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 or  to see details.

Director

Value

The Pyxis MedStation ES cabinets are a lot less expensive than our prior cabinets, and they function...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

BD recently started offering some manager certification training sessions that are very good for...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Pyxis MedStation ES is expensive, but it provides such a valuable service that it is mostly worth it....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

BD’s contracts are full of different things that they are charging for. We are nickel-and-dimed, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We are going through an issue right now with BD, but they are doing their best to make the situation...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

BD does a pretty good job of keeping us trained. When BD delivers upgrades, the transition is...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

BD hasn't kept all of their promises around the product. Some upgrades have been delayed, and I...

Apr 2023
||
(0)
 Thank you  Helpful

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Manager

Operations

There are a lot of classes and job aids to go with the training for the product.

Apr 2023
||
(0)
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