Pyxis MedStation ES
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship
We can directly call the people from BD who were here on-site. We let them know what we are seeing....
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Relationship
BD blames any of the problems that we find on us instead of recognizing they could do something...
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Culture, Product
BD buys up other little companies and then tries to get those companies' systems to work with their...
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Product, Value
I wish the cabinets integrated better with our EHR. That has been probably one of our biggest...
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Operations
It is hard for BD to keep all promises. There have been some things that have happened that we...
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Loyalty, Relationship
We did an evaluation where BD had somebody come on-site, look at all of the towers that we had with...
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Culture, Relationship, Operations
Every year, BD turns over, and they usually do a sweep of all of their staff. That has really been a...
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Value
BD definitely nickel-and-dimes for everything. They charge for every little thing they want....
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Culture
BD is very sales focused. Everything is a sales pitch. Even the solutions all come from a sales...
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Relationship
The BD staff is always bouncing issues off of other people. Even the executives that I reach out to...
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Relationship, Product
BD has to stop with the eight-to-five, Monday-through-Friday mindset. They support hospitals and...
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Product
BD is not proactive with the equipment. BD barely services equipment the way that it is, and they...
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Relationship
There are a few rare gems at BD that are excellent. Our service partner is wonderful. There have...
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Product
So far, the things that BD has said will work in the Pyxis MedStation ES have worked. The solution...
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Product, Value
The Pyxis MedStation ES requires a lot more hardware than other products we have, so a lot of times,...
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Loyalty, Product
BD is adding additional programs to their portfolio that integrate with the Pyxis MedStation ES, and...
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Product
Our Pyxis MedStation ES system is aging a bit, and we have had an increase in the number of drawer failures....
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Relationship
When we have an issue with the Pyxis MedStation ES, BD’s technicians are really good about coming...
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Value
The Pyxis MedStation ES is better than its main competitor, but the products both have pros and...
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Product, Value
The Pyxis MedStation ES allows me to monitor the drugs very well.
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Product
The machine, if it is well programmed, is really good. However, the vendor uses pharmacy staff to do...
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Relationship
I have used the product for many years in different areas, and I keep bringing the same problems to...
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Operations
The product implementation was great; the vendor was very involved, and they had all of these...
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Relationship, Product
I have been satisfied with the product. I can’t think of any major issues where BD has failed to...
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Product
The Pyxis MedStation ES is one of the things we have been really satisfied with in terms of...
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Relationship
The product’s quality is really high, but like everybody post-COVID, the vendor doesn't have the...
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Relationship, Operations
I don't know what BD’s goals are for customer service. They can say what their goals are, but the...
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Relationship
With BD, when we find out that there is a feature update coming, we have a couple of calls scheduled...
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Relationship, Product
The Pyxis MedStation ES does what we need it to do, and I don’t really have any concerns with how it...
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Relationship, Product
Things with BD do move, but they move slowly. I can log my tickets online now, but if it still takes...
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Relationship
Once we reach somebody for support, our problem is resolved pretty fast. And once we are attached to...
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Relationship
Having to call BD and get any kind of support has been extremely difficult. We are on hold for over...
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Operations, Product
Our recent upgrade with the Pyxis MedStation ES required a project management team and stuff like...
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Product
BD could improve their update model for the Pyxis MedStation ES. It feels like there are years...
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Relationship
BD just recently started doing proactive monitoring for the product. In the past, we have sent...
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Operations, Product
The product is fairly intuitive, but I would like to see more frequent upgrades for it. We like the...
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Operations, Product
We recently went through an implementation with our EMR, so we had to reestablish all the...
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Operations
Back when we did our initial implementation, our BD technician shared some things with us, but after...
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Loyalty
The Pyxis MedStation ES is extremely easy to use for the most part. However, I don’t know about our...
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Loyalty, Product
We used to be able to access things in the Pyxis MedStation ES, so we had one system, and for some...
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Relationship
BD is a top-of-the-line vendor. The vendor comes on-site for feedback and talks to us often, and we...
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Relationship, Operations, Product
Staying on one platform has been a success for us. We are a BD house because a mixed model for...
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Relationship
Recently, I put in a ticket with BD’s support team and specifically asked them to reach out to me at...
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Relationship
Trying to get ahold of support for the product is very difficult. We have to call the vendor, but we...
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Product
The Pyxis MedStation ES is a very good quality product with minimal downtime.
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Operations
When we went live with the Pyxis MedStation ES, BD had some staffing issues, leaving us high and dry...
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Operations
BD really doesn't have any ongoing training, but once people learn how to work the cabinets, they...
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Relationship
Some of my colleagues have told me that the support team has been impossible to get ahold of on the...
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Relationship
I would tell someone that asked me about the Pyxis MedStation ES that the product is pretty simple,...
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Loyalty, Product
We are having some pretty bad functionality issues right now, but that has to do with the fact that...
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Relationship
The vendor is always letting us know what they want to see for our organization, but sometimes...
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Relationship
The support people have been able to solve the problems we have called about, or they have gotten us...
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Relationship
We have been in situations where problems were coming and the vendor didn’t properly notify us....
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Relationship, Operations
I have been 90% satisfied with the implementation. The 10% I haven't been satisfied with is that BD...
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Product
The Pyxis MedStation ES provides really good data. We can actually figure out our par levels and...
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Product
BD has updated the software for the product, but the basic functionality and look and feel of the...
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Relationship
BD's support team has gotten a little better over the years. We were having some problems where they...
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Relationship
For what we have purchased from BD and what we expected from the product, it works. When it works,...
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Product
The biggest strength of the Pyxis MedStation ES is the technical infrastructure. The system is...
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Relationship
We rely on the equipment, and we pay a large amount of money for the devices and support. However,...
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Relationship
Everybody always wants immediate responses, but the hold and wait times with BD’s support team are...
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Culture, Relationship
BD does preventative maintenance, but only after I harass them and follow up to get the schedule....
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Relationship, Product
Our experience with BD is good. We don't have any real problems with the product. We upgraded not...
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Product
One thing I would like to see for the product is refrigerated drawers. People have talked about...
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Relationship
Because of where we are located, it gets difficult for the vendor’s support team to get things done...
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Value
The last time we looked at BD, we could see that their product was relatively expensive. I don't...
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Operations
We have had experience with training with BD. A lot of BD's training involves eLearning, and there...
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Product
We have consistently had positive results with the product since our last upgrades. Because of the...
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Value
The product is expensive, but equipment and IT support staff are expensive no matter what vendor we...
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Culture, Value
With BD, we have had to push back quite a bit to not get charged for every little thing. BD tends to...
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Relationship
BD is a very large company. There are staffing issues that we have had with them. They have turned...
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Relationship, Product
The Pyxis MedStation ES is reliable and works well, and the vendor’s support team is improving with...
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Relationship
Instead of BD letting us know, we had to contact them about needing an upgrade when a part of the...
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Product
One of the things we like about the Pyxis MedStation ES is that it tracks what we need it to track,...
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Relationship
In the past, BD essentially gave us our own system engineer that we could contact about things that...
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Relationship, Operations, Product
When it comes to upgrades, BD has not been as proactive as we would have liked to have seen.
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Loyalty
For customers who have the Pyxis MedStation ES, I would tell them to keep up with all the Pyxis...
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Relationship
We have been having some issues with BD’s support team lately with longer hold times and longer...
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Relationship, Operations, Product
BD could improve by doing more frequent upgrades. They could do smaller, more frequent ones rather...
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Product
BD has a product called the Pyxis CIISafe, and we use that product to store our controlled...
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Relationship
When we reach out to BD, we get ahold of customer service representatives that live outside of our...
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Relationship
We don’t hear anything from BD. We only talk to the vendor when we have issues or upgrades. Our...
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Relationship, Product
We have a lot of issues with the product. The wires come loose in the products, and then the pockets...
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Product
We have issues with the system's hardware. A lot of the medications get stuck in the machines, and...
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Product
The product does its job, but it is not exceptional. There are a lot of reports that I would like to...
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Relationship
BD's customer service team is a little difficult. It takes a while to get through to anyone at BD,...
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Relationship, Product
BD's product is great. The EMR integration is nice; it just works. On top of that, we have service...
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Relationship, Value
BD could have faster turnaround times for their support. BD's prices are expensive.
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Operations, Product
I like the updates that BD has done to the product. The vendor has updated the solution and its...
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Relationship, Operations, Product
If there are any issues or any ideas that we have, we submit them, and BD works on them. If our idea...
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Product, Value
Getting familiar with every aspect of the Pyxis MedStation ES takes a little more utilization. The...
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Product
It has been a long time since we did an upgrade in the Pyxis MedStation ES. I am not aware of...
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Relationship
BD's online support is simpler than their web support, but when we call in, the wait is long...
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Product
The Pyxis MedStation ES is user friendly and simple, and we click on what we want. Even if someone...
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Product
The product is almost a turnkey system. My experience has been that end users figure out the Pyxis...
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Relationship
We have had platform updates and things, and we are notified well in advance. BD brings enhancements...
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Value
BD is competitive with the price of their product. Because of how we negotiate, the product costs...
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Product
If someone were ordering the product brand new, I would tell them to look at what they stock and the...
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Relationship, Operations, Product
There are limited updates with BD, but I am not sure that there is anything needed. Other vendors...
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Relationship
There was a problem, and it took many emails and escalations to get it taken care of. I don't know...
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Relationship, Operations, Product
BD provides a few helpful reports, and the reports are sent smoothly, so that is great. As for cases...
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Operations, Product
We did a rocky upgrade that wasn't the greatest. We also implemented a project, and that project was...
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Relationship
We haven't been too impressed with BD's support. We always escalate everything now because we don't...
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Operations
We haven't had any issues with the training from BD. The vendor offers a lot of education for...
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Operations
We received some training from BD when we upgraded to the Pyxis MedStation ES, and I was really...
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Relationship, Operations
The vendor gave me the resources to contact in case I had issues or questions. If something wasn't...
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Product
The Pyxis MedStation ES is very self-explanatory and very user friendly compared to other solutions...
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Operations, Product
We have been seeing a lot of product notifications for recalls. We have definitely heightened our...
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Relationship
The support from the field support technicians hasn't been the greatest. For example, we have a...
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Value
We are scheduling preventative maintenance, and that is always a task between another vendor and BD....
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Relationship
BD is very proactive when it comes to servicing our machines, and I really enjoy that about them....
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Product
With the Pyxis MedStation ES, little things happen here and there, and I have to have the...
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Relationship
I have had nothing but positive experiences with BD, and I have always liked them. With other...
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Relationship
If I were to give advice to someone using the Pyxis MedStation ES, I would say to make sure that...
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Operations, Product
We have to add all of our scan codes through another product because when we add the codes to the...
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Relationship, Product
I haven't seen any major issues with the product's interoperability. I had to do some things on the...
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Product, Value
It would be good if BDs machines were more durable and less flammable. The equipment should be...
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Product
I am fairly impressed with most of the recent things from BD. There is a small learning curve, but I...
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Relationship, Product
The main thing about having the product is that we can track which enhancements we have submitted...
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Relationship
Whenever we have issues, BD is somewhat receptive in terms of doing weekly calls until the issues...
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Relationship
BD’s technical consultants couldn’t explain why we were having a certain issue, so our ticket just...
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Product
We have had several instances where we have tried to run reports out of the reporting menu in the...
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Product
The product integrates the nursing workflow into the system so that the end product works as best as...
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Product
One thing that stands out about the product is its interoperability with our EMR.
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Product
The Pyxis MedStation ES is a great system with regard to what we are using it for, and it is easy...
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Relationship
BD is very responsive. If we have any hardware issues or anything like that, the vendor has a local...
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Value
I would like to see more versatile sizes for the CUBIEs in the Pyxis MedStation ES. I also wish the...
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Relationship
BD has had some support problems with the Pyxis MedStation ES, but they have been working hard to improve....
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Operations
When we went live with the Pyxis MedStation ES, it was a real mess, but that was during the...
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Relationship, Operations, Product
We had an upgrade to the Pyxis MedStation ES, and BD worked with us and did the upgrade at night, so...
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Relationship
The support team for the Pyxis MedStation ES is pretty responsive, but they just don't have a lot of...
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Relationship, Product
I have seen BD be proactive with the Pyxis MedStation ES.
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Product
For what the Pyxis MedStation ES is designed for, I can't recommend any improvement other than...
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Product
The product works really well for us. It integrates with our EHR well.
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Relationship, Product
The Pyxis MedStation ES is highly reliable. It almost never breaks down. On the rare occasion when...
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Operations
BD has a really good learning and training system. They have printed training, video training, and...
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Product
The Pyxis MedStation ES has a very robust reporting system. It is fairly easy to use. It is...
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Culture, Value
BD’s pricing is all spelled out in their contracts. All of the maintenance is covered, and we do not...
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Loyalty, Product
We would like to see the product have more interoperability with the service lines and everything...
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Loyalty
We are pretty happy with BD and are looking forward to moving forward with them for other...
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Value
There are some things that are à la carte that we wish came with the main product. BD likes to sell...
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Relationship
BD is very receptive in terms of their support. The vendor is pretty reactive when it comes to...
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Loyalty, Product
The Pyxis MedStation ES has a lot of good things going on in the way the enterprise software has...
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Relationship, Product
On the bulletin for ordered medications that have not been loaded, we used to have the medication...
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Culture, Relationship
I had a machine go down the other day. We don't realize how much we actually count on the product...
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Relationship
The customer service does need to be improved. Getting a customer service representative or account...
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Relationship
BD’s on-site support team is very good; they know their stuff and the product. But getting to that...
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Operations
We would like to get scheduled maintenance and have somebody come on-site for training once per...
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Operations
BD offers online training that is a little cryptic to get through because there are three or four...
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Culture
BD unexpectedly told us that their prices went up and that we needed to renegotiate our contract for...
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Product
The product works and is pretty robust and basic. The system has reports and data. The vendor treats...
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Relationship
BD doesn’t share their vision with us. But what the vendor says is going to come out does come out....
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Culture, Value
BD charges up front for every little thing as part of the contract, so there is no question about...
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Loyalty, Relationship, Product
Compared to where BD was five years ago, they definitely are doing better. When they first made the...
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Relationship
We have continued to have regular conversations with BD. We are hitting all of our patches and doing...
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Relationship, Product
Like with a lot of vendors, supply chain issues have been challenging for BD. When we have needed to...
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Relationship, Value
I have had good support from field techs on the phone. The vendor doesn't charge us for support and...
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Product
I wish I didn't have to do manual checks on medications in our EMR. I am not sure whether the EMR...
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Loyalty, Product, Value
I would buy the system again. I like what I like, so I don't know why I would look elsewhere. I have...
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Relationship, Operations, Product
When we need to do an upgrade with the software, BS always gives us plenty of notice so that we are...
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Product
The integration is great. We have gone through multiple EMRs, and BD has helped us integrate the...
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Product, Value
We have seen safety outcomes from using the system.
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Product
We got an upgrade from BD recently, and it has been great for me because now I can access things...
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Relationship, Operations, Product
Every time BD has done an update, they have made everything better from an end-user standpoint. That...
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Relationship
We would like to see the vendor be more proactive in seeking out what we see as needs because there...
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Product
I have no complaints at this point about the system. I haven't gotten any promises, so I am working...
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Product
I don't have any issues or need to update the product at this point in time.
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Relationship, Operations
BD’s support is good. They have a nice balance with training internal experts to support things but...
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Operations
BD does a decent job of having their experts available to train us.
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Relationship, Operations
I would like it if BD had just a little more hands-on involvement with upgrades. They do a pretty...
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Product
The Pyxis MedStation ES works very well. It has been extremely reliable, and BD continues to make...
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Value
The Pyxis MedStation ES is extremely expensive, although it is probably not more expensive than...
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Operations
I wish BD had had more people on-site, especially at some of our smaller locations, to help with the...
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Loyalty, Product
The product has some limitations in its reporting, especially on the drug diversion monitoring side;...
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Relationship
BD has a person that does repairs, so we get really quick service. So we are very happy, and the...
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Value
The Pyxis MedStation ES cabinets are a lot less expensive than our prior cabinets, and they function...
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Operations
BD recently started offering some manager certification training sessions that are very good for...
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Value
Pyxis MedStation ES is expensive, but it provides such a valuable service that it is mostly worth it....
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Value
BD’s contracts are full of different things that they are charging for. We are nickel-and-dimed, and...
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Loyalty, Relationship
We are going through an issue right now with BD, but they are doing their best to make the situation...
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Relationship, Operations
BD does a pretty good job of keeping us trained. When BD delivers upgrades, the transition is...
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Relationship
BD hasn't kept all of their promises around the product. Some upgrades have been delayed, and I...
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Operations
There are a lot of classes and job aids to go with the training for the product.
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Product
Our experience with the Pyxis MedStation ES has been generally positive. We have had minimal issues,...
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Relationship
BD’s tech support team has been pretty good. The support they provide is pretty expedited and helpful....
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Relationship, Operations
I don’t really know that we get too much proactive guidance from BD on what we can do to use their...
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Product
It would be helpful if the Pyxis MedStation ES had some kind of measure to prevent errors for nurses...
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Loyalty, Product
The Pyxis MedStation ES is pretty user friendly. It has a lot of nice reports that have been easy to...
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Product
There are a couple of things regarding the Pyxis MedStation ES that I wish we could automatically...
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Operations, Product
BD has a nice platform for learning, but it is a little challenging to navigate. There has also been...
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Culture, Value
The Pyxis MedStation ES helps us capture all our charges and optimize our processes, but it is...
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Relationship
BD’s customer service has dropped off a little. If I could ask for anything, it would be for the...
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Relationship
I have brought up our issues with BD’s customer support, but the vendor hasn’t responded. We have a...
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Operations, Product
The biggest strengths of the product are its ease of use and intuitiveness. Everything is pretty...
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Culture
Our most recent issue that we want BD to work on is with the up-front pricing on the implementation...
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Relationship
BD has always been excellent at support. The vendor is always quick to respond and dispatch technicians....
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Relationship
I deal mostly with low-level support people, so nothing is going to happen when I want something to...
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Loyalty, Relationship, Product
We have a collaborative partnership with BD. We took a device upgrade for the Pyxis MedStation ES,...
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Value, Value
We would buy the product again because of the value of what we are getting. BD is the best player...
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Relationship, Relationship
I have gotten notices and letters from BD about an upgrade that will be coming out. But because of...
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Product, Product
The product is having more breakdown issues than solutions that we have had in the past.
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Product, Product
There are things in the BD server that make no sense from a design standpoint. There is a lot of...
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Relationship, Relationship
For support, we have the option to call or submit a ticket on BD’s portal. If I call, though, I am...
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Relationship, Relationship
We get executive involvement from BD when there are executive-level problems. We don't see much...
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Product, Product
Thanks to the Pyxis MedStation ES, we can see when nurses are entering the pharmacy after hours. We...
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Operations, Operations, Product, Product
I would like a better understanding of where we are with the Pyxis MedStation ES as a product. I...
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Relationship, Relationship, Product, Product
The product is doing what I want it to, and BD has improved the pumps' durability. We used to see a...
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Product, Product
We still have to put up help sheets for the nurses to use the Pyxis MedStation ES, but overall, the...
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Relationship, Relationship
BD has a lot of offshore assistance for support, which is fine with me, but I can’t understand some...
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Product, Product
BD doesn’t have the same functionality for all the cabinets. There are differences between the...
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Operations, Operations, Product, Product
The ease of use really depends on the end user. The Pyxis MedStationES is complex.
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Relationship, Relationship
With BD’s support, it is a little difficult sometimes to get somebody on the line. And if we do get...
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Product, Product
Most of Pyxis MedStation ES is great and pretty easy to use. The reports are easy to run, and the...
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Product, Product
It is helpful that we have good integration between the Pyxis MedStation ES and our EMR. Sometimes...
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Product, Product
I recommend the product. If at all possible, we would get more of the CUBIE stations. If we could...
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Relationship, Relationship, Operations, Operations
Some communication hasn't been as clear as we would like from the vendor regarding go-live dates. We...
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Operations, Operations
It would be helpful if the vendor had a tutorial on the stations where they would walk users through...
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Relationship, Relationship
When we get BD on the phone, they are very timely in getting back to us. Sometimes though, the...
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Product, Product
I like another product better than the Pyxis MedStation ES. This other product has more features, so...
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Operations, Operations
The Pyxis MedStation ES does what it is supposed to do, and the initial training isn't that difficult....
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Product, Product
I would like to see certain integrations in a server-type environment so that we can access our...
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Relationship, Relationship
With BD, we can put in tickets online or over the phone, but that usually takes a while. The firm...
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Relationship, Relationship
We have rarely seen proactive communication from the vendor. They put things on their customer...
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Product, Product
We have had a lot of issues with the Pyxis MedStation ES since we upgraded. We have had entire...
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Product, Product
The Pyxis MedStation ES is a functional cabinet, so it is better than not having a cabinet.
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Product, Product
We are having issues with the drawers not being detected by the device or the network. Some of the...
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Product, Product
The Pyxis MedStation ES has open matrix drawers. We can customize the size of the unit that we have....
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Relationship, Relationship
BD’s support has declined recently. We have had some issues getting someone to help us. We have...
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Relationship, Relationship
We have actually gotten ahold of people at a high level to discuss some of our problems. Getting...
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Operations
The implementation went pretty well. When we were going through upgrades, we had to do a lot of...
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Operations
There isn't really any training material for the Pyxis MedStation ES. We find someone in our...
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Operations, Product
The nature of the software makes it complicated. I just took a call from a provider who was confused...
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Relationship
One time, I had to make a call to BD to get an issue fixed. It was a critical problem, and it...
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Product
I personally like the Pyxis MedStation ES. I don't have any problems. It is a good system to serve...
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Relationship, Product
Sometimes there are issues with the mechanics of the Pyxis MedStation ES, like the CUBIE won't open...
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Product
I appreciate the functionality of the Pyxis MedStation ES and the fact that we don't have to hand...
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Relationship
When I call customer support, I know what the issue is, but BD doesn't always have someone there...
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Loyalty
BD is having some issues with replacement parts. That is not enough cause for us to run away, but...
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Relationship
The customer support for BD has gotten better. The vendor is very responsive when they have the...
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Loyalty
I hope BD's improvements will be big. I expect things to get better with them.
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Product
The reporting is very cumbersome. We have a bunch of boxes to click, and the process is difficult....
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Product
The integration with our EMR seems to be working well. The BD Pyxis CII Safe doesn’t talk to the...
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Relationship
There is a lot of lip service with the gold standard support service and response. If we have an...
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Operations, Product
We could get parts quickly in the past, but recently, we have had to wait weeks or months to get...
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