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Pyxis™ MedStation™ ES
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
User Commentary
Director
BD is still Best in KLAS based on what I have seen from other vendors. They have worked on their...
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Manager
Issues tend to linger with BD's customer service for a long time, and it is almost like BD's people...
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Manager
I expect more from BD because they are a big company. Their representatives should actually work...
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Manager
BD is not very proactive. If we have issues, we have to reach out to BD.
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Manager
I have done a couple of projects with BD over the last couple of years, and their implementation...
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Director
The system meets our needs for sure. We have modified our drug distribution model to revolve...
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Director
I wish that the cost of the Pyxis MedStation ES was not quite as high, both for the acquisition and...
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Director
The technical support could be better for both the telephone and the field. The response time for...
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Director
I wish that the Pyxis CIISafe was better. Our version is approaching the end of its life, so that is...
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Director
I am pleased with the product's basic functionality. There are a few specific parts of the...
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Director
When the system first came out, the product was really a mess. But since then, I have been very...
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Director
The Pyxis CIISafe is still running the same software from when I first got into the Pyxis MedStation...
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Director
The tech service call center for the system is not accommodating. The customer service side is...
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Director
The implementation with the Pyxis MedStation ES was excellent. The implementation team was very good...
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Manager
We would absolutely buy the Pyxis MedStation ES again. We have had it for so long that when we do an...
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Manager
When we have needed to reach out to BD, we have spoken with and interacted with the same few people....
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Director
The Pyxis MedStation ES is getting old. It needs some upgrades.
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Director
The vendor's support has always been good. Their customer service is standard best in practice. I...
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Manager
The vendor doesn't avoid charging for every little thing. They have been getting us on a couple of...
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Manager
There is no ongoing training for the system. The vendor has things on their website, but we have to...
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Manager
The vendor's support has improved a little bit, but there is no proactive service.
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Manager
The system is usually reliable and consistent. I like that the system can be on most of the support...
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Director
The machines are good when they are new. Our machines are a bit old, but they are still very good....
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Director
BD hasn’t changed anything about the product because they want to sell the new version of cabinets...
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Director
The service is very good. BD responds very quickly, and they take care of our problems within days,...
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Manager
The vendor's support is a little hit and miss sometimes. The interface support is severely lacking...
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Manager
The vendor definitely avoids charging for every little thing. There are things I can’t believe the...
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Manager
We know exactly what we are getting into with the product, and the vendor doesn’t oversell it. The...
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Manager
There is room for improvement around the system's functionality. There are some things we need out...
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Manager
The vendor has regularly cadenced upgrades. Those upgrades were put on hold due to COVID-19. The...
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Manager
Our field service tech from the vendor is just stellar. The tickets sometimes get lost in the...
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Manager
The vendor executive involvement has been good. We have a customer success manager, and if we are...
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Manager
The system is definitely doing exactly what we want it to do. It definitely works and is a...
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Manager
The system is expensive, but it is doing what we need it to do. The little nooks and crannies that...
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Manager
There are not many users of the system out there, but we have had a good experience with it.
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Manager
The Pyxis MedStation ES is a product that we have been with for quite a while. We have had a few...
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Manager
Over the last few years, the level of service that we have gotten from BD has greatly improved. We...
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Manager
The Pyxis MedStation ES will try to act like an eMAR. It will try to bring the medications that are...
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Manager
During the period of time that we have been working with BD, we definitely had some promises for...
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Manager
Whenever we do an upgrade, it always seems like we find things that don't work as advertised in our...
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Manager
BD has a training website that supplies a lot of their training materials. That has definitely...
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Manager
The Pyxis MedStation ES has been pretty solid. We have our technician on-site quite a bit to fix...
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Manager
BD is constantly adding little changes, but that is because they have to. We point out all the flaws...
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Manager
BD uses a tool called Silverlight to gain remote access to servers, and that product has become a...
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Manager
Our hospital was involved in a serious issue that shut down our entire system. The Pyxis MedStation...
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Manager
Overall, the physical product is stable. It seems to be okay. But our service and support have...
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Manager
BD is trying to sell us some additional products on their product line, but at least their...
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Manager
When we try to get BD to address the issues with their support, everybody gets on a call; BD gets...
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Manager
For training, all BD really does is provide paper documents at this point. There is not a whole lot...
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Manager
We use BD’s smart remote temperature monitoring product, and that needs to be validated every year....
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Manager
The solution is pretty easy to use because it has a touch screen rather than a keyboard.
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Manager
Occasionally, the system updates on its own, but there is no warning that the device is going to go...
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Manager
We get a different tech every time; there is no consistency. That is the case with every product...
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Manager
The product works as advertised. I like the system.
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Manager
I liked the last upgrade BD had. They have some nice new features. BD seems to listen. They added a...
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Director
The field service tech that we have right now is wonderful. We have had several techs in the past...
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Director
When we need support from BD’s service center, it is a struggle. We have the right level of service,...
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Director
In general, the Pyxis MedStation ES is good. We have a pretty extensive system with a lot of...
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Director
There are some functions of the Pyxis MedStation ES that could be a little bit better. Something we...
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Director
It has been a while since we have had any training from BD because we have had the product in place...
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Director
The product’s integration is very good. When we have an interface that goes down, that is a huge...
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Director
In our history with BD, I don't think they have popped up with new, extra charges or anything like...
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Manager
BD really hasn't released any new technology in years, so the Pyxis MedStation ES works very...
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Manager
The Pyxis MedStation ES works better than another BD system we have. There are not as many bugs in...
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Manager
Someone would have to be a very big proponent of the Pyxis system to use it. If I was implementing a...
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Director
We are upgrading to a new version of the Pyxis MedStation ES. Our upgrades are going really well...
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Director
We don’t have a set-in-stone cadence for upgrading the Pyxis MedStation ES equipment. It all seems...
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Director
BD seems to choose randomly what to charge us for. Sometimes we get free upgrades that surprise us,...
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Director
The overwhelming majority of the training is put on our organization. BD does at least have some...
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Director
The service is pretty reactive. Sometimes it takes time to get to the person that we need to answer...
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Director
We are happy with the Pyxis system; we have no desire to change.
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Director
We would like to see more executive involvement from BD; it doesn't have to be a lot, but some would...
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Director
We have worked with the Pyxis system for many years. The interface is great. Since we have gone to...
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Analyst/Coordinator
BD struggled with the implementation. That might not have been their fault because we went live...
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Analyst/Coordinator
The Pyxis MedStation ES is great. Every time I have a question about anything, BD’s tech support...
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Analyst/Coordinator
I don’t know whether it is possible for the Pyxis MedStation ES to improve. It is just not an easy...
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Analyst/Coordinator
Our CPOE system is outdated, and the Pyxis MedStation ES doesn't interface with it to determine the...
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Director
We are happy with the Pyxis MedStation ES. When we switched from another vendor, there were things...
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Director
I am particularly happy with the half-height CUBIE systems in the Pyxis MedStation ES. BD didn’t...
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Director
One thing that is a downside to the Pyxis MedStation ES is the open-matrix drawers. There is really...
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Director
There is some reporting in the Pyxis MedStation ES that is pretty good, but sometimes we would like...
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Director
The CUBIE pocket lids are changing because they just don’t flip up or open properly after a while....
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Director
There are not very many service techs in our area, and it would be a good idea for BD to do more...
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Director
In terms of the product's ease of use, the reports could be a bit better for the people on my team...
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Director
The product is very reliable, and BD backs it up. We pay an arm and a leg for it, so they should....
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Director
BD has done well with the Pyxis MedStation ES. The Pyxis MedStation ES is not really a core system;...
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Director
We have a lot of sites, and we are using another vendor's EHR for all of them. The way that the...
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Director
BD does a really good job at implementation. They are good at holding our hand, having somebody...
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Director
I have issues with the price. I would have an equivalent value if I put a Porsche in my garage for...
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Director
BD's support is good, but it is not perfect. Support has been less than perfect late at night on...
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Director
When we did an upgrade to a BD product, we needed to expedite things so that we could meet our...
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Director
I really love the Pyxis MedStation ES. It has some of the best reporting features out of all the...
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Director
There is definitely some room for optimization. Right now, I can't get a report that runs all my...
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Director
I have a very good relationship with my salesperson and our major representative. We spend a lot of...
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Director
BD is pretty responsive. We called BD to say that we had a critical ticket that needed to be done...
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Director
BD stays fairly proactive. We have had the Pyxis MedStation ES for a long time, and it has not...
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Director
I would love to see more equipment innovation from BD. One of the newest things on the market is the...
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Director
We don't have a lot of data points for outcomes. Data points depend on our management of the Pyxis...
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Director
My biggest complaint is that BD makes us pay to profile stations, and I think that is asinine. There...
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Director
I can’t imagine how BD could make the Pyxis MedStation ES any easier than it already is. We have put...
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Director
BD could be more proactive when it comes to preventative maintenance. We are the ones initiating and...
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Director
There is only one report from the Pyxis MedStation ES that I don’t have that I would like. When...
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Analyst/Coordinator
We chose to use the Pyxis MedStation ES for functionalities that we used another product for. Our...
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Director
This solution is the only automation that I have used, but I know it has market share. I consider it...
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Director
BD does offer ongoing web-based training. It is available, but we just have to find it. I have seen...
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Analyst/Coordinator
As usual, the product is doing pretty well. Things are great.
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Analyst/Coordinator
We just finished a big upgrade for the Pyxis MedStation ES, and there have been a couple of bumps on...
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Manager
Overall, I am very satisfied with BD's products and their customer support. I am very happy with...
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Director
The Pyxis MedStation ES is a very good machine. It is very functional, so we have been really...
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Director
The implementation services were really good. The biggest thing was BD's commitment. They were very...
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Director
The Pyxis MedStation ES is a much better product than the old system version was. It is more...
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Director
We don't have Knowledge Portal, which is BD's tool for detailed reports, diversion research, and...
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Manager
One of the reasons we moved away from the cabinets was because of the issues with the biometric ID....
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Manager
The vendor was slow to make any changes. That was the bad part of the Pyxis MedStation ES that drove...
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Manager
The system doesn’t back up data for more than three months. If we want to run a report longer than...
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Manager
I like that the that the CUBIE pocket opens automatically, and the drawer opens so that we don't...
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Manager
When we delete a user in the Pyxis system, we delete a lot of their activity, so we can’t search for...
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Manager
BD’s specialists are very knowledgeable. They are certainly showing us things, and their...
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Manager
I have no issues with the Pyxis MedStation ES. I am very satisfied with the product, with not only...
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Manager
Over the next while, we will be getting upgrades to our BD products. With each iteration, I...
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Director
The cabinets are always fairly current per our contract, so BD delivers on promises. We are under...
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Director
The training needs to be more detailed. Online training probably would have been helpful.
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Director
The product quality is pretty rock solid. The system is rarely down. We have had Pyxis Medstation ES...
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Director
The system is easy to use. It is pretty intuitive.
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Director
The support people are a little slow to get back to us sometimes. There aren’t many issues, but they...
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Director
I would recommend the product. From what I have found in the marketplace, the Pyxis MedStation ES...
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Manager
The Pyxis MedStation ES does break down quite a bit.
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Manager
Overall, the Pyxis MedStation ES is a pretty good product, and the nurses like it.
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Director
BD is not the company it used to be. They get updates to us when it is convenient for them. That is...
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Director
BD is pretty good about avoiding nickel-and-diming us, but that is only because we have an account...
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Director
At one point, the machine was down for over a day because BD did a horrible job with a conversion.
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Director
The front-user training is good, but the training for the go-live and upgrade process is painful. We...
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Director
The phone and web support is not great at all. We have had software bloat several times.
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Director
Unfortunately, in order to get anything done, I have to call an executive directly. The normal...
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Manager
BD suggested that we wait for the new version, and that was really helpful info because there was...
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Manager
We really like the product's flexibility. We can access this system and even troubleshoot from home....
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Manager
This is a pretty stable product. We like it, and it does the job. The product really helped our...
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Manager
BD has a vision for the Pyxis MedStation ES, and they deliver. Knowing what I know from the past and...
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Manager
BD has been pretty good to us. They have included some things in the contract free of charge.
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Manager
During the implementation, we had some struggles. BD needs to have better testing plans and more...
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Manager
BD supplies training, and that is great, but the communication, training materials, and structure...
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Manager
I have requested multiple significant enhancements to the product. BD needs to develop the product....
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Nurse
We don't really have any issues with the product not working. We have never really had any...
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Nurse
We are heading in the right direction in terms of the system driving tangible outcomes. There is...
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Director
My gripe with BD is the customer service piece. Over the years, as companies have merged and come...
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Director
If the company were more concentrated, there might be an opportunity for some efficiency. My...
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Director
The Pyxis MedStation ES has an interface so that the nurses can add the medications they want from...
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Director
BD tells us that we should plan on having the hardware for about 5 years before replacing it. The...
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Director
I would encourage people to go on-site and take a look at the Pyxis MedStation ES. Anybody can make...
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Director
My only concern is that sometimes the vendor doesn't report to me when they find issues. They are...
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Director
We have account executives that are responsive, and we have regular calls with BD's leadership that...
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Director
We would buy the cabinets again. We are looking at renewing our contract. An upgrade is coming, and...
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Director
The support is good once we get to someone who can support us. It takes a long time to get ahold of...
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Director
BD has tools that alert their team to potential problems, so that is good. They are proactive about...
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Director
It is really easy to pull data from the software. Also, the Pyxis MedStation ES cabinets are a lot...
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Manager
BD is not proactive. I don't recall BD ever contacting us about preventative measures.
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Director
The Pyxis MedStation ES has drawers that only give us access to what we ask for. In the product,...
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Director
The system is great. We were manual before, so it has completely changed how we run the pharmacy,...
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Director
BD gave us a lot of extra things to start out with, so I don’t anticipate needing anything for a...
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Director
During the implementation of the system, we were left to figure out a lot of things for ourselves....
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Director
Usually, when I open a support ticket, it gets answered pretty quickly, but with the last couple of...
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Director
I have trouble sorting and filtering reports from the system. The reports are sometimes great and...
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Director
Because of the hours our pharmacy operates, I wish that there was some way that we could allow...
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Director
I have a love-hate relationship with the reporting features. The system has a lot of ability to pull...
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Director
Most of what the cabinets do is exactly what they were designed to do. They are stable and don’t go...
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Director
I felt like we got the B-team for the implementation, and that was a problem. The team was not very...
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Director
We were very satisfied and happy with the implementation of the Pyxis MedStation ES, but we...
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Director
If I could rate our ability to receive our money's worth even higher, I would. I was able to buy new...
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Director
This is our mainstay product for dispensing oral solids. However, BD has archaic infrastructure...
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Manager
BD wants to charge us for everything. There is not really a whole lot that is new with them....
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Manager
The support is very good, and it is getting the job done that we need. There are occasionally...
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Manager
For our standards, BD is sometimes a little slow to respond. Sometimes, BD oversells the product,...
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Manager
There is access to BD's customer portal, and BD provides on-demand training. We can go into the...
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Manager
There is a lack of comprehensive evaluation in terms of what the effects of BD’s upgrades are.
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Manager
The product is well integrated with inventory management, so it is very robust. BD provides...
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Manager
The reporting in Pyxis MedStation ES seems to be oversold. It isn't what we need it to be. The...
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Manager
Pyxis MedStation ES is pretty intuitive for the end user. I would recommend the system. I was...
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VP/Other Executive
I don't want to repeat the first year after we implemented Pyxis MedStation ES. We lost...
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VP/Other Executive
When an issue occurred, it was difficult to get the attention of BD, and it took time before I got...
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VP/Other Executive
Everything that BD is proactive about has a price tag. They inform us about new technology, but...
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VP/Other Executive
BD has technology for drug diversion, but the technology is still not wireless. Their technology is...
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VP/Other Executive
When we initially installed Pyxis MedStation ES, there was training. But I have never seen any...
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Director
The training for Pyxis MedStation ES was excellent. However, once we signed off on the...
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Director
The product's functionality is promoted as being more than it really is. Some of the software needs...
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Director
Pyxis MedStation ES would be easier to use with some user-friendly lingo. The system has IT lingo,...
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Director
BD charges a lot for maintenance fees. We purchased the machines, but we still have to pay a service...
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Manager
We have had Pyxis MedStation ES at our institution for quite a long time. We have had really good...
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Manager
We have an executive account representative. When we have issues or need to escalate, I just reach...
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Manager
BD has an inventory analytics add-on. It comes at an extra cost, but it analyzes all of the parts...
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Director
BD always does a really good job with their go-lives and trainings.
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Director
I am not getting emails from BD like I was before. Maybe I just got off of their email list. Having...
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Director
The vendor is always looking to upgrade and make changes.
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Analyst/Coordinator
The vendor is slow to develop enhancement requests. In the solution, we don’t know who pended the...
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Analyst/Coordinator
If we order things the exact way that we want them to be, then we get the smart drawers that we...
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Analyst/Coordinator
The cabinets are our workhorses. The vendor puts more time and effort into the cabinets than a lot...
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Director
The vendor could emphasize other instruments for medication safety and have fewer software errors. I...
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Director
The vendor is good at offering suggestions or ideas about how to solve problems. Some ideas come...
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Director
BD is quicker about upgrading the system than other vendors we work with. That is because there are...
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Director
Sometimes we are naive or don’t know the vendor's lingo, but the sales representatives are nice...
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Director
Anytime we can save a patient from a medical error and avoid an event, that makes the millions of...
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Director
The vendor's support is alright. It used to be a lot better, but I think they have cut down on their...
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Director
BD has been very helpful. Their IT has always been quick to respond and to help us correct anything...
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Director
The Pyxis MedStation ES has always operated well. I have never really experienced too much of an...
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Director
The cabinets are great. I have no complaints. We are actually expanding with the product, and it is...
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Director
CareFusion is pretty good, and we have a good relationship with our account representative. They...
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Director
The Pyxis MedStation ES has excellent reporting and analytics. The data is useful and easy to obtain....
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Director
The Pyxis MedStation ES is user friendly. The cabinet works reliably, and I can teach people how to...
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Director
The interoperability between our EHR and the Pyxis MedStation ES is not working. Our EHR is an old...
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Director
A lot of the charges are grouped together, so there is not a whole lot of charging for every little...
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Director
The Pyxis MedStation ES is better than the last version was. I like the way the drawers are...
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Director
There are a few minor issues around how to get things into the system. Keeping the formularies up to...
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Director
I have had the Pyxis MedStation ES for a long time, and it is the only product I have had because it...
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Director
I like the system because it is fairly straightforward and intuitive. It interfaces well. We can get...
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Director
Sometimes the hardware has some glitches, like pockets that are failing. Those are not always user...
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Manager
I like the Pyxis MedStation ES; it works well. I definitely like the Pyxis MedStation ES better than...
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Director
I have used the Pyxis MedStation ES since I have been here, and the machine seems to work pretty well....
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Director
We will do an evaluation of the Pyxis MedStation ES in the future to decide whether we will keep it...
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Director
I don’t think that we have had any major concerns with support. We are working through things right...
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Director
The support has been pretty good. I don't have any major complaints or comparisons to make because...
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Director
There may be some better solutions that we don’t use right now. One of the major issues is that...
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Director
Better communication with the EMR would be nice. The issue could be a limitation of our EMR too. We...
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Director
We are satisfied with the vendor’s response time. I am sure BD has email support as well, but since...
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Manager
There isn’t really anything I am excited to see from BD on the product. The product does what it is...
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Manager
The vendor mostly keeps their promises for this product. They do a better job with this product than...
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Manager
The vendor charges for every little thing on this product. There were several features we did not...
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Manager
The system meets the needs of the dispensing cabinet. We run into problems with the software. It has...
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Manager
The product functions great, and BD has improved the software as they have upgraded it. The number...
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Manager
The support quality has gone way down. I feel like once people are high enough on the pay scale, the...
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Manager
BD is always responsive. There was a point during the implementation when we were having trouble,...
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Manager
Pyxis MedStation ES is very user friendly. All the functionality is available on the computer in the...
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Manager
The machine is easy to use, but the portal is harder. I am not very impressed with the reports. They...
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Director
During the whole implementation, the product didn't work as it should have. BD had enough team...
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Director
When the product works correctly, it works great and is easy to use. If everything goes as planned,...
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Director
BD's reports are better, but the product that needs to be updated is their Pyxis CIISafe product....
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VP/Other Executive
So far, things have been good with BD. We recently implemented Pyxis Medstation ES. I thought the...
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VP/Other Executive
Overall, I am very happy with the product. I would recommend it. We are just now getting into...
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VP/Other Executive
We have had some issues with Pyxis MedStation ES, and the vendor has always sent somebody to help us...
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Director
The Pyxis MedStation ES works really well. BD's process for expansion or deexpansion has helped us....
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Director
We did our own training for the Pyxis MedStation ES. BD trained us with the train-the-trainer...
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Director
With the Pyxis MedStation ES, some optimizations and the process for putting in tickets for...
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Director
I like the ease of use, the functionality, and the administrative rights that I have
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