Pyxis MedStation ES
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User Commentary

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Director

Functionality and Upgrades

Our biggest challenge with the Pyxis MedStation ES is that sometimes a door sticks, and if someone...

Mar 2023
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Director

Functionality and Upgrades

We like all of the reporting in the Pyxis MedStation ES. The cabinets are very user friendly for...

Mar 2023
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Manager

Technology

There are things that break more frequently with the Pyxis MedStation ES than with another solution....

Mar 2023
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Manager

Service and Support

I have to wait a long time for customer support from BD, but they pretty much handle my problems.

Mar 2023
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Manager

Functionality and Upgrades

The Pyxis MedStation ES is not as bad as I worried it would be. My concern was that there was going...

Mar 2023
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Manager

Other Observations & Comments

When I compare BD to CareFusion, I see that there are things that BD charges for that we probably...

Mar 2023
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Manager

Functionality and Upgrades

The biggest strength of the product is that the clinical data is really pushing toward patient...

Mar 2023
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Manager

Service and Support

If we try to call in for support, a lot of times, there is a wait time of 40 minutes to an hour. If...

Mar 2023
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Manager

Relationship

My concern about BD is that they are a big company. We were with Pyxis when the vendor was just...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

BD is slightly lagging on the innovation scale in terms of having the frontline, cutting-edge...

Mar 2023
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Analyst/Coordinator

Functionality and Upgrades

The Pyxis MedStation ES is the strongest automated dispensing solution in the industry. I like a lot...

Mar 2023
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Analyst/Coordinator

Other Observations & Comments

We have had several hardware failures within the past year that I wouldn't have expected from...

Mar 2023
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Analyst/Coordinator

Lessons Learned

Some of BD’s service alerts could be better communicated. The question isn't whether BD is proactive...

Mar 2023
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Analyst/Coordinator

Service and Support

BD has wonderful staff members. We have tremendous hardware support techs in the field that are...

Mar 2023
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Director

Functionality and Upgrades

The Pyxis MedStation ES is an okay product, but people just have to work out the kinks. For...

Mar 2023
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Director

Service and Support

It feels like the vendor does everything humanly possible to discourage us from calling them, and...

Mar 2023
||
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Director

Relationship

When the vendor runs into production problems, we wish they would reach out more instead of not...

Mar 2023
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Director

Service and Support

When we push hard enough and raise a fuss, BD will generally do what they can to keep us a satisfied...

Mar 2023
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Director

Other Observations & Comments

If it were up to us, the Pyxis MedStation ES would be part of our long-term plans, but there are...

Mar 2023
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Director

Other Observations & Comments

Some users are very happy, but others aren’t. One of the things that we seem to struggle with the...

Mar 2023
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Director

Functionality and Upgrades

There is not a lot of new technology coming out in the area of automated dispensing cabinets. A lot...

Mar 2023
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Director

Functionality and Upgrades

We had a couple of technical issues after the go-live. A drawer wouldn't close, and there was...

Mar 2023
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Director

Implementation and Training

We upgraded to the Pyxis MedStation ES. The transition was not our first one with an automated...

Mar 2023
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Director

Relationship

In one of our recent projects with BD, one of our hospitals was entirely forgotten. It took a while...

Mar 2023
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Director

Implementation and Training

Our logistics program, which is part of the Pyxis MedStation ES, was very poorly implemented. When...

Mar 2023
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Director

Service and Support

If I need to get ahold of BD’s support people because I have a problem, they get back to me, and I...

Mar 2023
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Director

Service and Support

I know I will still be fully satisfied with Pyxis MedStation ES a year from now because I am already...

Mar 2023
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Director

Functionality and Upgrades

BD has made a lot of improvements with their Windows 10 upgrade. There is a lot of clean...

Mar 2023
||
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Director

Implementation and Training

The training for the logistics part of the product has not been good. A lot of the training falls on...

Mar 2023
||
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Director

Functionality and Upgrades

I don’t hear about people having trouble navigating the product. It is simple and intuitive.

Mar 2023
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Director

Service and Support

We had some hiccups, but the vendor was very responsive. We were able to escalate things quickly and...

Mar 2023
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Director

Relationship

Ongoing maintenance has been a challenge. We identify things before the vendor, and it would be nice...

Mar 2023
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Director

Sales and Contracting

The BD salespeople I work with regularly are great. They do a very good job, and each of our users...

Mar 2023
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Director

Interfacing and Integration

If someone asked me which automated dispensing machine they should use, I would be happy to tell...

Mar 2023
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Director

Technology

The Pyxis MedStation ES is not the most innovative product. It has not changed in the decades that I...

Mar 2023
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Director

Sales and Contracting

There are things in our contract that have not panned out as expected. When BD is unable to deliver,...

Mar 2023
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Director

Functionality and Upgrades

There is a lot of focus on making software and hardware improvements and addressing all of the...

Mar 2023
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Director

Relationship

We have a great field-service-support team. They know our organization inside and out. They come...

Mar 2023
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Director

Technology

It seems like the Pyxis CIISafe lags behind in technology in some areas. One of the great things...

Mar 2023
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Director

Future Outlook

We don't have any issues with the Pyxis MedStation ES. There have been very few drawer failures. We...

Mar 2023
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Director

Service and Support

The thing that stands out with BD, particularly in our area, is that their service technicians are...

Mar 2023
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Director

Service and Support

We attempted to do an upgrade for the system, but something else was affected that we were told...

Mar 2023
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Director

Service and Support

BD’s field support is good for the most part, and we have been very pleased. There isn't a lot of...

Mar 2023
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Director

Other Observations & Comments

We have had the same BD sales team for quite some time, and I have been pleased with them. The...

Mar 2023
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Director

Other Observations & Comments

BD has an agreement with Helmer Scientific, and right now I believe the contract is an...

Mar 2023
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Director

Relationship

We bought a new system from BD, and it was supposed to be implemented by the end of the month, but...

Mar 2023
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Director

Service and Support

I love the Pyxis MedStation ES. What I don't love is the vendor's help line. We have to wait forever...

Mar 2023
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Director

Technology

The configuration is all set, but we want some larger CUBIEs for our facility; those have been on...

Mar 2023
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Director

Service and Support

If we have a problem with the hardware, the vendor has techs that get out to us quickly, even if...

Mar 2023
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Director

Implementation and Training

BD's ongoing training is lacking. They have some online learning, but I wish they would do a monthly...

Mar 2023
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Manager

Functionality and Upgrades

The product is pretty reliable.

Mar 2023
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Director

Functionality and Upgrades

The whole process in the Pyxis MedStation ES for setting up medications, refilling them, dispensing...

Mar 2023
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Director

Functionality and Upgrades

Every once in a while, we have a few service issues with some of the older equipment from BD. I...

Mar 2023
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Director

Sales and Contracting

BD has been good to work with in terms of the contracting process. When BD came out and did the...

Mar 2023
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Director

Service and Support

BD’s customer support people are fairly quick to respond, and we like that we can put in service...

Mar 2023
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Director

Relationship

One of the frustrations that I have with BD is that they send us snail mail about something...

Mar 2023
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Manager

Functionality and Upgrades

The Pyxis MedStation ES is great for storing controlled substances and keeping track of them. The...

Mar 2023
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Director

Functionality and Upgrades

My biggest issue with the Pyxis MedStation ES is the reporting. The reporting functionality is...

Mar 2023
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Manager

Service and Support

When we do have issues, the vendor is pretty reasonably prompt in their replies or even comes...

Mar 2023
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Manager

Functionality and Upgrades

The system does everything that is advertised. It is great for keeping records, keeping our...

Mar 2023
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Director

Functionality and Upgrades

Once BD delivers something, like an upgrade, the product stays the same. It might improve a bit, but...

Mar 2023
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Manager

Functionality and Upgrades

An issue we have seen for a while with the system is that if a patient gets discharged, that patient...

Mar 2023
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Manager

Implementation and Training

I didn't learn everything from whoever trained me, but I did learn things as I used the product. We...

Mar 2023
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Manager

Technology

The system sometimes goes down, and I don't know whether that is a network issue with our health...

Mar 2023
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Director

Service and Support

The biggest improvement BD could make would be to have an on-call, full-time support person...

Mar 2023
||
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Manager

Service and Support

I like working with BD's support people. They do a good job. We are always calling them. Our...

Mar 2023
||
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Manager

Technology

The Pyxis MedStation ES is a great product. The idea is awesome that we can verify something from a...

Mar 2023
||
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Director

Sales and Contracting

I have had issues with BD keeping all promises. They didn't uphold an agreement, and that cost me a...

Feb 2023
||
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Director

Implementation and Training

We are in the process of doing an upgrade with BD, and it has been a little rocky. The...

Feb 2023
||
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Director

Other Observations & Comments

My overall satisfaction will probably go down because our installation and upgrade processes haven't...

Feb 2023
||
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Director

Service and Support

I have no complaints at all about the Pyxis MedStation ES. BD is very responsive, and they answer...

Feb 2023
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Director

Interfacing and Integration

The Pyxis MedStation ES plays well with other technology. It is set up to easily maintain and serve...

Feb 2023
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Director

Future Outlook

BD is doing a good job of keeping us up-to-date with the latest and greatest improvements to the...

Feb 2023
||
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Director

Functionality and Upgrades

The Pyxis MedStation ES is intuitive. There is a limited amount of information presented on the...

Feb 2023
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Director

Relationship

We have a consultant on our projects who is very responsive and can escalate things if something is...

Feb 2023
||
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Director

Other Observations & Comments

The Pyxis MedStation ES costs a lot of money, but we get our money's worth for the most part.

Feb 2023
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Director

Implementation and Training

After each launch from BD, it always seems like there is something we were told was going to be...

Feb 2023
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Director

Functionality and Upgrades

It would be nice if we could incorporate cameras with the Pyxis MedStation ES devices so that we...

Feb 2023
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Manager

Functionality and Upgrades

The Pyxis MedStation ES unit is pretty straightforward for what we would expect from an automated...

Feb 2023
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Director

Lessons Learned

My recommendation for the Pyxis MedStation ES unit would depend on what someone’s vision is for the...

Feb 2023
||
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Director

Other Observations & Comments

Things would be better if BD provided more clearly written or online training. It is not their fault...

Feb 2023
||
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Director

Service and Support

We have representatives from BD for our corporation, but we don't have to reach out to them because...

Feb 2023
||
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Director

Future Outlook

We did not notice any issues from the acquisition. The quality and service were high before the...

Feb 2023
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Director

Interfacing and Integration

We just got a new EMR, and in order for our Pyxis cabinets to integrate with that EMR, we had to...

Feb 2023
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Director

Relationship

BD has never really called me about any issues.

Feb 2023
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Director

Other Observations & Comments

The Pyxis MedStation ES unit is very expensive.

Feb 2023
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VP/Other Executive

Relationship

BD is proactive around prevention and planning for future states. BD usually gives us a lot of...

Jan 2023
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Director

Technology

The Pyxis MedStation ES is high quality, and our stations certainly take a beating. We have been...

Jan 2023
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Director

Service and Support

My only interaction with BD executives was for a returned call, and the executives were able to...

Jan 2023
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Director

Service and Support

When we call the vendor's phone support team, we can't get ahold of anybody. I have left the phone...

Jan 2023
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Manager

Functionality and Upgrades

There have been some issues during upgrades to the system that have caused some delays. In part, the...

Jan 2023
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Manager

Future Outlook

We are pretty satisfied with the Pyxis MedStation ES, and I think we will stay satisfied. We are...

Jan 2023
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Manager

Relationship

There is great communication and great cooperation between the people from BD and our organization....

Jan 2023
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Manager

Service and Support

When there are higher-level problems, it can be a little bit more difficult to reach people through...

Jan 2023
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Director

Interfacing and Integration

I would like to see easier integration between the Pyxis MedStation ES and our EHR. Whenever we...

Jan 2023
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Director

Relationship

When we have had an issue with equipment or things like that, BD has always been very quick to respond....

Jan 2023
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Analyst/Coordinator

Service and Support

BD doesn’t take care of anything proactively. Some of their field techs will fix things for us when...

Jan 2023
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Analyst/Coordinator

Service and Support

If BD would improve their follow-up and keep us in the loop, that would improve the outcomes we...

Jan 2023
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Director

Relationship

BD keeps their promises in certain aspects. The customer support team keeps their promises, but the...

Jan 2023
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Analyst/Coordinator

Lessons Learned

I would probably purchase the Pyxis MedStation ES again because of the number of things we can get...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

The basic Pyxis MedStation ES product is pretty good only because the machines are around in so many...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

For what we have, the Pyxis MedStation ES meets a lot of our needs. Our organization needs to put a...

Jan 2023
||
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Analyst/Coordinator

Implementation and Training

BD relies too much on online learning. They have all these lessons we are supposed to take, and they...

Jan 2023
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Analyst/Coordinator

Relationship

BD is such an odd company. The right hand doesn’t know what the left hand is doing. I think the...

Jan 2023
||
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Analyst/Coordinator

Service and Support

BD’s support is pretty bad. When we submit a ticket online, we get a response that the support team...

Jan 2023
||
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Director

Other Observations & Comments

We don't have a very good footprint because we are a small facility, and we get forgotten because of...

Jan 2023
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Director

Other Observations & Comments

The current operating system isn't going to be supported, so we have to build a completely new...

Jan 2023
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Director

Lessons Learned

If I were talking to a peer, I would say that the big place where BD goes above and beyond is the...

Jan 2023
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Director

Relationship

My service isn't jeopardized because I am a small account. BD treats me as good as or better than...

Jan 2023
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Director

Other Observations & Comments

We get regular updates from BD for the Pyxis products that we use within our organization. I would...

Jan 2023
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Director

Service and Support

The Pyxis MedStation ES department is the one support area where BD does not do well. The wait times...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

We had some bad experiences with getting upgrades early from BD. The upgrades were rough, and we had...

Jan 2023
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VP/Other Executive

Implementation and Training

What really irritated me is we heard that other Pyxis shops had the same issues that we were having,...

Jan 2023
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Director

Future Outlook

The Pyxis MedStation ES has come a long way. The product's previous owner fell behind several years...

Jan 2023
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Director

Technology

The biggest con of the product is the number of times we have to replace a part. BD’s primary...

Jan 2023
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Director

Implementation and Training

As a user, I would like more education on the changes that come with upgrades. There were some...

Jan 2023
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Manager

Relationship

Our experience with BD has been the status quo, and I do not say so in a negative way. Our...

Jan 2023
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Manager

Technology

A lot of people stick with the Pyxis MedStation ES because it is the tried-and-true product of the...

Jan 2023
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Manager

Service and Support

We have had some service issues with the Pyxis MedStation ES. I had an issue where I was on hold for...

Jan 2023
||
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Director

Functionality and Upgrades

Every once in a while, there are glitches in the product that really affect our reporting and...

Jan 2023
||
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Director

Service and Support

The support we get depends on what service agent we get to handle our case and whether they are...

Jan 2023
||
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Director

Relationship

At one point, I had an issue and got fed up dealing with the customer service line, so I finally...

Jan 2023
||
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Director

Lessons Learned

I am somewhat likely to recommend the Pyxis MedStation ES because there really are only two...

Jan 2023
||
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Director

Relationship

BD had an advantage in our RFP process because of their in-person support. The vendor has on-site...

Jan 2023
||
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Director

Lessons Learned

When I recommend the product, I always talk about how it is more than just a cabinet; it is...

Jan 2023
||
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Manager

Relationship

Through the sales cycle, during the evaluation phase, we were quoted and ensured a certain plan for...

Jan 2023
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Manager

Technology

Some of the enhancement requests that we have put in the queue haven't been answered, but it has...

Jan 2023
||
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Manager

Service and Support

Since BD acquired the system, I have noticed that the support, the field service engineers, and the...

Jan 2023
||
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Manager

Future Outlook

As a company, BD is investing more in product development than they used to. Before the Pyxis...

Jan 2023
||
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Analyst/Coordinator

Service and Support

Sometimes BD’s after-hours support is undesirable. We can get ahold of someone, but that person only...

Jan 2023
||
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Analyst/Coordinator

Implementation and Training

BD has robust training material that is interactive and usable. The vendor even sends us files...

Jan 2023
||
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Analyst/Coordinator

Relationship

The representatives from BD are pretty reactive. They reach out.

Jan 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The Pyxis MedStation ES works well. It is a good product that does what it is supposed to. There is...

Jan 2023
||
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Manager

Functionality and Upgrades

We don't have any issues with the new system. Pyxis MedStation ES is great.

Jan 2023
||
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Director

Functionality and Upgrades

We have some hardware problems from time to time with drawers that break and that type of thing. But...

Jan 2023
||
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Director

Functionality and Upgrades

We are satisfied with the software updates that BD does periodically. There is not a whole lot of...

Jan 2023
||
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Director

Implementation and Training

BD provides some training online for when the go-live happens and the product is bought. They are...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES is reliable, durable, and programmable. There have been some CUBIE pocket...

Jan 2023
||
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Director

Functionality and Upgrades

I have only had exposure to two systems, and Pyxis MedStation ES is a lot more accessible than the...

Jan 2023
||
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Director

Service and Support

We had some things that had to be fixed on the units, and when the technicians came out, they said...

Jan 2023
||
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Director

Functionality and Upgrades

The cabinets are user friendly for a nurse, a pharmacist, or a tech, but the level of...

Jan 2023
||
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Director

Functionality and Upgrades

BD's controlled substance cabinet has a poor layout. The cabinet asks pharmacists to count how many...

Jan 2023
||
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Director

Functionality and Upgrades

The Pyxis MedStation ES does not do a good job of keeping track of medications. I had expired...

Jan 2023
||
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Manager

Functionality and Upgrades

We have a lot of drug shortages, and we are able to easily see where we have medications stored...

Jan 2023
||
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Manager

Service and Support

Getting support is difficult sometimes. It may take time to get somebody on the phone. Maybe that is...

Jan 2023
||
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Analyst/Coordinator

Service and Support

Sometimes companies have people that just answer the phone, take a message, and say that somebody...

Jan 2023
||
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Manager

Technology

For the machine itself and the little cubbies, one issue is the durability of the equipment. The...

Jan 2023
||
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Manager

Win/Loss - Why they were selected (by current clients)

We had nurses try out different vendors’ products to see which one the nurses liked, and we made the...

Jan 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We would like to see the system's approval queue be improved. We have to approve the addition of a...

Jan 2023
||
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Manager

Implementation and Training

We like the training because we can do all the training online. So if there are any updates, we can...

Jan 2023
||
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Manager

Functionality and Upgrades

We can get a lot of the information that we need from reports that we can pull. We can easily go on...

Jan 2023
||
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Manager

Functionality and Upgrades

When we log in to the product to select a drug, we want it to have a character requirement of four...

Jan 2023
||
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Manager

Functionality and Upgrades

Every time BD upgrades the product, it gets better. And their service is consistent with each of...

Jan 2023
||
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Analyst/Coordinator

Technology

The pumps are great. They get a lot of wear and tear because the drawers are opened and closed all...

Jan 2023
||
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Analyst/Coordinator

Relationship

BD has been a great vendor. Over the years, we have seen how their business models and products have...

Jan 2023
||
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Analyst/Coordinator

Other Observations & Comments

BD is always trying to make their product the best that it can possibly be. Over the years, the...

Jan 2023
||
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Analyst/Coordinator

Relationship

We can fix a lot of things within the product by ourselves, and BD encourages us to try things out....

Jan 2023
||
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Director

Service and Support

I do not ever recall BD coming out or giving us a call about any sort of problem or service on the...

Jan 2023
||
(0)
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Director

Other Observations & Comments

The implementation for the Pyxis MedStation ES was a little better than our previous experiences...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES is clunky in terms of the interface. The system relies on us to go to...

Jan 2023
||
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Director

Functionality and Upgrades

The Pyxis MedStation ES is a far better, more reliable system than a different system that we have....

Jan 2023
||
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Director

Lessons Learned

I would tell a friend who is interested in implementing the Pyxis MedStation ES that when the...

Jan 2023
||
(0)
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Director

Service and Support

BD’s service is not very proactive because I think I have been contacted once when I had an issue...

Jan 2023
||
(0)
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Director

Technology

When we log in to the Pyxis CIISafe, there is a very small row of function keys up on top. The...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

From an overall product standpoint, the product works great. We have the Pyxis MedStation ES on our...

Jan 2023
||
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Director

Service and Support

We have an issue with a broken piece of the product. BD closed out the ticket we put in, and the...

Jan 2023
||
(0)
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VP/Other Executive

Functionality and Upgrades

The product is very easy to use, works as designed, and helps us improve our workflow efficiencies....

Jan 2023
||
(0)
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Manager

Interfacing and Integration

The system integration with the Pyxis MedStation ES is more seamless than other products we have. It...

Jan 2023
||
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Manager

Interfacing and Integration

When the vendor implemented new software for the Pyxis MedStation ES to communicate with another...

Jan 2023
||
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Manager

Technology

One thing we have seen with the Pyxis MedStation ES is that it has faulty latches and faulty doors....

Jan 2023
||
(0)
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Director

Service and Support

Trying to get IT help specifically on the infrastructure engineering side has been difficult, but we...

Jan 2023
||
(0)
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Director

Implementation and Training

There has not been any ongoing training on-site from BD. They have a knowledge portal, but it...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

The most critical issue for us is the engineering of the infrastructure between the pharmacy...

Jan 2023
||
(0)
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Analyst/Coordinator

Implementation and Training

Our transition to Pyxis MedStation ES was very painful. We felt like the system was released before...

Jan 2023
||
(0)
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Analyst/Coordinator

Service and Support

BD's support model is good. It went through a bad phase when BD took in Pyxis MedStation ES. The...

Jan 2023
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

We appreciate the vendor’s virtual test cabinets, which make testing so much easier. We have a test...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

The product is good quality; it incorporates patient safety and ease of use with increased functionality....

Jan 2023
||
(0)
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Director

Implementation and Training

We do not need a lot of training to use the product. In terms of implementations, the product's...

Dec 2022
||
(0)
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Director

Interfacing and Integration

The product integrates very well with our EMR. Our organization will continue to partner with BD and...

Dec 2022
||
(0)
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Director

Service and Support

Whenever we have issues with the product, BD is really involved in helping resolve things. There are...

Dec 2022
||
(0)
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Director

Lessons Learned

Whether an organization can use the latest version of the technology depends on whether that...

Dec 2022
||
(0)
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Manager

Sales and Contracting

Billing has been a beast with BD, and I have still not been getting charged for the right equipment....

Nov 2022
||
(0)
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Manager

ROI / Cost

BD is really good when we upgrade our equipment. They give us a lot of CUBIE systems, and they...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

There weren’t many changes in the most recent version of the Pyxis MedStation ES, so there wasn’t...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

We were doing fine with the new version of the Pyxis MedStation ES, but then we started to...

Nov 2022
||
(0)
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Director

ROI / Cost

When we invested in the Pyxis CIISafe, I don’t believe we were aware that we would have to buy a new...

Nov 2022
||
(0)
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Director

Technology

With the anesthesia part of the product, we wanted a larger drawer that had controls to open the...

Nov 2022
||
(0)
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Director

Service and Support

If we ever have an issue with one of the machines, BD provides a heat ticket, and their people are...

Nov 2022
||
(0)
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Director

Technology

We have many of the product's machines employed throughout the facility. Our users are trained and...

Nov 2022
||
(0)
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Director

Relationship

We really don't need to go to the leadership team in charge of operations, so we deal with one of...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

A few years ago, BD's competitor was making some significant changes to the product, but BD caught...

Nov 2022
||
(0)
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Director

ROI / Cost

Getting the machines every month is expensive. I understand that we are paying for BD’s support and...

Nov 2022
||
(0)
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Manager

Technology

In terms of reconciliation, the process of looking back to see what happened in any particular event...

Nov 2022
||
(0)
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Manager

Technology

When we run into problems, interface issues, communication issues, and even specific nursing...

Nov 2022
||
(0)
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Manager

Service and Support

BD does not support on-site training for anyone here to actually do maintenance functions. BD...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

BD has always been great to us. They do a pretty good job with upgrades. It seems like every two to...

Nov 2022
||
(0)
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Manager

Service and Support

BD has a way of reporting problems, but it is not as easy or user friendly as they think. It is a...

Nov 2022
||
(0)
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Manager

Service and Support

BD is doing a good job. If we have problems, they reach out to us and help us a lot. Things are...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

The product has been reliable, and there have not been many issues. The product is pretty durable,...

Nov 2022
||
(0)
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Manager

Other Observations & Comments

There are some features that we never really got used to using, and I don't know whether that is...

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

In general, the system is working great. The Pyxis MedStation ES does what we want it to do with the...

Nov 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The Pyxis MedStation ES is good. One thing that the product doesn’t provide is a user friendly...

Nov 2022
||
(0)
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Manager

ROI / Cost

Upgrades happen very regularly and increase the cost. We are not happy about the cost.

Nov 2022
||
(0)
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Manager

Functionality and Upgrades

The reporting system is not good at all, especially the reporting out of the Pyxis CII Safe, which...

Nov 2022
||
(0)
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Manager

Service and Support

The closest support team is quite far away, and that means if we have a critical issue, we struggle...

Nov 2022
||
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES is really easy to use. It meets all of the functions that we want. I like a...

Oct 2022
||
(0)
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Manager

Technology

The equipment from BD is doing really well, and we have been able to repurpose older equipment...

Oct 2022
||
(0)
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Manager

Sales and Contracting

Adjusting contracts with BD is a very intricate, complicated, and time-consuming process. We are...

Oct 2022
||
(0)
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Manager

Implementation and Training

We do not have a lot of needs for ongoing training, but if we need something additional, we must...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

I would definitely buy the product again. It is not perfect, and it is expensive, but it does the...

Oct 2022
||
(0)
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Director

Relationship

I have had better luck with BD in recent years than when we first implemented the Pyxis MedStation...

Oct 2022
||
(0)
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Director

Other Observations & Comments

BD is on the middle ground in terms of charges. They are not great about not charging us for every...

Oct 2022
||
(0)
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Director

Technology

The vendor's logistics solution that we just implemented is in vast need of improvement. The...

Oct 2022
||
(0)
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Director

Implementation and Training

BD has a Learning Compass for training, but it is hard to access.

Oct 2022
||
(0)
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Director

Interfacing and Integration

One of the big things coming up for pharmacy is the DSCSA, and BD doesn’t seem to have a grasp on...

Oct 2022
||
(0)
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Manager

ROI / Cost

The vendor avoids charging us for things as long as those things are in the scope of the project,...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

I like the reports. I can do reports and export them as a data file. I use those files in my work...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

The reports were canned and weren’t customizable. So we couldn't really have a report writer, and...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

I like the analytics portion of the product. That portion is in a separate application that is...

Oct 2022
||
(0)
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Manager

Technology

We would like more bells and whistles and the ability to make the patient cassettes more...

Oct 2022
||
(0)
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Manager

Relationship

The vendor keeps 80% of their promises, and that is pretty high for a vendor. The vendor ultimately...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES is a significant improvement over the Pyxis MedStation 4000. The nursing...

Oct 2022
||
(0)
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Manager

Service and Support

We constantly struggle with BD’s tech support team. We don't have so much trouble with the hardware...

Oct 2022
||
(0)
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Manager

Service and Support

I would give BD a zero for proactivity if I could. There is no preventative anything. They are...

Oct 2022
||
(0)
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Manager

Relationship

Our anesthesia implementations have gone well. We have had some bad upgrade experiences in the past,...

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

It is hard to say nice things or find things to like about the system. Our biggest frustration is...

Oct 2022
||
(0)
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VP/Other Executive

Implementation and Training

There are a couple of little things that we don't like about the system, but overall, it has gotten...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES is pretty easy to work with, and we are currently working to integrate it...

Oct 2022
||
(0)
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Director

Implementation and Training

BD does the initial training, but training is an internal process after that. The vendor does not...

Oct 2022
||
(0)
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Director

Service and Support

BD sends us emails with information about upcoming software. We have chosen specific upgrades due to...

Oct 2022
||
(0)
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Director

Service and Support

With BD, we do not have to reach out very often. But when we do reach out, it can be time consuming....

Oct 2022
||
(0)
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VP/Other Executive

Relationship

I am not seeing the vendor being proactive. Once we get to the right support person, they tell us...

Oct 2022
||
(0)
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VP/Other Executive

ROI / Cost

With this product, we certainly have seen improvements over what we had before. I definitely think...

Oct 2022
||
(0)
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VP/Other Executive

ROI / Cost

I have my BD salesperson's number, so whenever they aren't giving me what I thought I was getting,...

Oct 2022
||
(0)
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VP/Other Executive

Implementation and Training

The training could be changed a bit to make it a little more interactive. The vendor has tons of...

Oct 2022
||
(0)
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VP/Other Executive

Interfacing and Integration

The vendor has done well with integration. Working with our EMR vendor is hard, but BD does the best...

Oct 2022
||
(0)
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Director

Technology

The product is the best in the class for automated dispensing technology. There are still some...

Oct 2022
||
(0)
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Director

ROI / Cost

One thing I really like is that we can return equipment that we don't need, and the vendor will...

Oct 2022
||
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES is an inventory management and charging tool that works well for us.

Oct 2022
||
(0)
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Director

Service and Support

I liked it when BD had a go-to team consisting of a system engineer and support people, but BD has...

Oct 2022
||
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Manager

Technology

Because of the way the Pyxis MedStation ES is designed, each station can run independently and...

Oct 2022
||
(0)
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Manager

Lessons Learned

BD has nice reporting from their server, so it is in real time, but that is only good for 90 days....

Oct 2022
||
(0)
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Manager

Functionality and Upgrades

There have been times when the vendor would send out their version upgrade notes and promise things,...

Oct 2022
||
(0)
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