Pyxis™ MedStation™ ES Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:06:28 PM and Model.EvProductId = 193279

Commentary Summary

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Neither
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User Commentary

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Director

Interfacing and Integration

Unfortunately, the Pyxis™ MedStation™ ES doesn’t interface with our dispensing robots at this time....

Sep 2020
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Director

Service and Support

When COVID-19 was at its peak, the technicians for the Pyxis™ MedStation™ ES were refusing to go...

Sep 2020
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Director

Relationship

I know the product pretty much in and out, and it just continues to grow and get better. We have...

Sep 2020
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VP/Other Executive

Relationship

I would like to see BD be more proactive on their side to offer ideas for brainstorming solutions....

Aug 2020
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VP/Other Executive

Technology

BD is not particularly innovative, but BD looks to be a little further along than our other vendor...

Aug 2020
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VP/Other Executive

ROI / Cost (care and feeding)

BD charges for every little thing. That is why we don't have some of those other products.

Aug 2020
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VP/Other Executive

Functionality and Upgrades

The Pyxis™ MedStation™ ES meets our needs. The outcomes depend on what one is looking for. The...

Aug 2020
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VP/Other Executive

Service and Support

BD’s service has been more responsive than our other vendor's service. We have had numerous things...

Aug 2020
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Director

Functionality and Upgrades

The way the system interfaces with the room numbers and patient IDs could be improved, but that is a...

Aug 2020
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Director

Service and Support

We have very good communication with the vendor. We have regular calls. All of the cabinets are...

Aug 2020
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Director

Service and Support

The vendor did support us during the COVID-19 crisis. The vendor provided us with a lot of support...

Aug 2020
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Analyst/Coordinator

Functionality and Upgrades

I really like using the Pyxis™ MedStation™ ES. It is easy to use and dispenses directly to the end...

Jul 2020
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Analyst/Coordinator

Service and Support

I would like the field support people from BD to be better trained because they aren't knowledgeable...

Jul 2020
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Director

ROI / Cost (care and feeding)

BD definitely does not avoid charging for every little thing. I don’t think they really offer any...

Jul 2020
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Director

Relationship

The vendor does not do anything proactively, and BD’s executives are hard to get ahold of. We have...

Jul 2020
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Manager

Functionality and Upgrades

We just did an upgrade, and we are still having follow-up meetings to deal with some little issues....

Jul 2020
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Manager

ROI / Cost (care and feeding)

BD charges us an arm and a leg, but the product is worth the cost. I keep adding on to the Pyxis™...

Jul 2020
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Manager

Sales and Contracting

I was oversold on the features that potentially aren't available yet but that are in the pipeline....

Jul 2020
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Manager

Functionality and Upgrades

Compared to other versions, the one we have is way better. At this point, we are reliant on the...

Jul 2020
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Manager

Service and Support

BD is quite responsive to us, and the system is reliable. BD's technical support is very good.

Jul 2020
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Manager

Functionality and Upgrades

There is one major thing that I have wanted BD to implement, and they still haven't done it. We made...

Jul 2020
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Manager

Other Observations & Comments

I am not going to say that the vendor keeps all promises. They sometimes promise or advertise...

Jul 2020
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Manager

Service and Support

Out of all of the vendor’s modules, we get the most executive involvement with the Pyxis™...

Jul 2020
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Manager

Service and Support

The vendor seems to be trying to put different customers in touch with a point person so that...

Jul 2020
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Manager

Service and Support

The vendor used to reach out to us and let us know how long it had been since we did preventive...

Jul 2020
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Manager

Service and Support

If someone asked me about the Pyxis™ MedStation™ ES, I would say that we have had great experiences...

Jul 2020
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Manager

Functionality and Upgrades

The great thing about the Pyxis™ MedStation™ ES is that it isn't just tied to one console. We are...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would say that the vendor doesn't avoid charging us. The vendor charges us for every little deal...

Jul 2020
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Analyst/Coordinator

Relationship

The vendor's executive involvement has been really good. The executives have been very responsive to...

Jul 2020
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Analyst/Coordinator

Relationship

In our experience, BD has been very proactive, especially with the new ES system. The vendor has...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

The Pyxis™ MedStation™ ES is part of our long-term plans. I would buy the solution again. We use the...

Jul 2020
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Manager

Other Observations & Comments

There is a new product coming out that is supposed to bring everything together. The barcodes will...

Jun 2020
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Manager

ROI / Cost (care and feeding)

When we were looking at BD and another vendor, each vendor charged particular line items for...

Jun 2020
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Manager

Other Observations & Comments

Our IT team preferred BD because the solution was more up to date on network security compared to...

Jun 2020
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Manager

Functionality and Upgrades

Because of the single sign-on where we can use a fingerprint as opposed to punching in a user ID,...

Jun 2020
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Manager

Technology

We had a rough installation. The platform the system runs on is a little bit quirky. There are some...

Jun 2020
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Manager

Service and Support

Overall, things are good. When I call our field service representative, I describe the issue, and...

Jun 2020
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Director

ROI / Cost (care and feeding)

We really don't have any complaints about BD and their product. I don't think that we get add-ons,...

Jun 2020
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Manager

Future Outlook

I believe that we are going to continue utilizing the Pyxis™ MedStation™ ES. The product does a...

Jun 2020
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Manager

Service and Support

When we have a hardware issue, the turnaround time for BD's support is normally quick. Within a few...

Jun 2020
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Manager

Win/Loss - Why they were selected (by current clients)

Part of the reason that we are expanding with BD is that we want things to be on one platform and we...

Jun 2020
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Manager

Interfacing and Integration

Pharmacies have a lot of disparate systems that don't talk to each other, and it can be a challenge...

Jun 2020
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Director

Technology

BD’s product is a really solid piece of technology. The vendor has done a lot of work on the...

Jun 2020
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Director

Service and Support

For the vendor to be more proactive, it would really be as simple as the vendor sending out more...

Jun 2020
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Director

Technology

There are things that we have asked for that just sit out for literally years and years without...

Jun 2020
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Director

Service and Support

When it comes to BD's ongoing support, their people aren't as knowledgeable as we want them to be....

Jun 2020
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Director

Functionality and Upgrades

The solution is ubiquitous; it is the market leader. It is the platform that our hospital system has...

Jun 2020
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Director

Technology

We are fortunate to have the Anesthesia ES solution at my facility. I wish it were more pharmacy...

Jun 2020
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Director

Functionality and Upgrades

BD has not kept their promises with the Pyxis™ MedStation™ ES. We have been very disappointed. The...

May 2020
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Director

Functionality and Upgrades

We have multiple issues with the product. It takes us a long time to log in to the machine. When we...

May 2020
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Manager

Functionality and Upgrades

I would rate the implementation services high. The Pyxis™ MedStation™ ES seems to be working. It is...

May 2020
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Manager

Implementation and Training

The Pyxis™ MedStation™ ES is very user friendly. The product is doing pretty well. Every Pyxis...

May 2020
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Manager

Future Outlook

The product is our long-term solution. If I were to start over, I would probably buy the solution...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor has been nickel-and-diming. We have started to see some costs instituted for things we...

May 2020
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Manager

Functionality and Upgrades

The product is great at supporting our integration goals. The system does a good job. The product is...

May 2020
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Manager

Service and Support

The vendor’s support people respond when I need them to, and they accommodate our needs pretty...

May 2020
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Director

Service and Support

BD's service has gotten a lot better recently, but that wasn't the case a few years ago. The product...

May 2020
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Director

Service and Support

We had some issues with a major upgrade a while ago. There were some cabinet failures. The service...

May 2020
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Director

Other Observations & Comments

The system doesn't really require ongoing training.

May 2020
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Director

Functionality and Upgrades

I don't think that the product's hardware is that good. We need a bidirectional interface with...

May 2020
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Director

Service and Support

BD is proactive. We have a customer success representative from BD. The service model is really...

May 2020
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Manager

Functionality and Upgrades

We are fairly new with the Pyxis™ MedStation™ ES. We just went live recently, but so far, things are...

May 2020
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Manager

Functionality and Upgrades

The reporting features in the system are a little difficult to use. They aren’t set up correctly,...

May 2020
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Manager

Service and Support

We had great support and help from the vendor; the vendor does well with that. The support people we...

May 2020
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Manager

Other Observations & Comments

Pyxis offers a lot of training. Unfortunately, that training is dependent on our staff members; our...

May 2020
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Manager

Functionality and Upgrades

So far, I think the Pyxis™ MedStation™ ES is doing everything the vendor said it was going to do....

May 2020
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Manager

Interfacing and Integration

The solution integrates with everything that we need it to so that we can watch for diversion as...

May 2020
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Manager

Functionality and Upgrades

The product requires training, and it isn’t as user friendly as other products we have, but it has a...

May 2020
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Manager

Service and Support

Having some type of routine maintenance on the hardware from the vendor would be nice because that...

May 2020
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Manager

Functionality and Upgrades

I am very likely to recommend the product. A lot of the different reports in the product are useful,...

May 2020
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Director

Implementation and Training

I love the product; it is great. The vendor has good cabinets, and the product integrates well with...

Apr 2020
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Director

Other Observations & Comments

I would like to see the vendor focus on integration. BD has to get their suite of products onto one...

Apr 2020
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Manager

Functionality and Upgrades

Generally, I have not been happy with the product since BD switched the Pyxis™ MedStation™ 4000 to...

Feb 2020
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Manager

Service and Support

The customer support has decreased dramatically. I am not sure whether that is because of the Pyxis™...

Feb 2020
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Manager

Service and Support

We haven't been very happy with the support we have received. When we report issues, the support...

Feb 2020
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Manager

Service and Support

The BD people that come on-site are generally very good, knowledgeable, and quick to respond. We...

Feb 2020
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Manager

Service and Support

We do have a dedicated account manager from BD, but that person isn't very useful. That person will...

Feb 2020
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Director

ROI / Cost (care and feeding)

We have had some issues in the past with the vendor not keeping their promises. They were supposed...

Jan 2020
 Helpful

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Director

Functionality and Upgrades

The vendor needs to better refine their upgrading process. There were all kinds of glitches after...

Jan 2020
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Director

Other Observations & Comments

The product does what it was designed to do. If someone were looking to buy it, I would tell that...

Jan 2020
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Director

Functionality and Upgrades

When the BD products are up to date, they work as advertised. But since we have been with BD for a...

Dec 2019
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Director

Functionality and Upgrades

I would tell potential customers to compare two machines from different vendors. But I would...

Dec 2019
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Director

Functionality and Upgrades

The machine is actually fairly self explanatory for the end users. Our nurses actually like it, and...

Dec 2019
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