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Pyxis™ MedStation™ ES Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
ROI / Cost (care and feeding)
For now, Pyxis MedStation ES is part of our long-term plans. There are some conversations higher up...
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VP/Other Executive
Service and Support
I have not seen a promise yet that BD has broken. The only borderline thing is their commitment to...
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VP/Other Executive
Functionality and Upgrades
Pyxis MedStation ES is a good quality product, but in my opinion, it is kind of like a Cadillac. To...
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VP/Other Executive
Service and Support
At times, we have had periodic outages or challenges at particular facilities for various reasons....
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VP/Other Executive
Functionality and Upgrades
I have seen a lot of proactivity in sales, but I don’t always see a lot of proactivity with product...
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VP/Other Executive
Service and Support
Sometimes, BD’s project management is very slow in the beginning, and then we have to heat things up...
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VP/Other Executive
Interfacing and Integration
I am not dissatisfied with the integration, but I am just not extremely pleased with the...
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VP/Other Executive
Implementation and Training
The ease of use is good once we get the training. Once nurses are good to go on the system, they get...
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VP/Other Executive
Service and Support
We have a very good partnership with BD. We do have regular meetings to talk through issues with the...
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Manager
Functionality and Upgrades
The ease of the setup for the Pyxis MedStation ES is good. Also, the data functionality and...
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Manager
Functionality and Upgrades
The functionality with the wasting component in the Pyxis MedStation ES needs to be enhanced. I need...
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Manager
Functionality and Upgrades
When we transitioned from our old BD system to the Pyxis MedStation ES, it was great. BD was with us...
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Director
Functionality and Upgrades
We recently upgraded to the Pyxis MedStation ES. There are a lot of things I like about that, such...
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Director
Service and Support
On a more recent event, when we needed support, BD didn’t seem very knowledgeable. The issue is...
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Director
Implementation and Training
BD did a really good job of training when we upgraded or got new equipment. They have a project...
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Director
Implementation and Training
Service from BD is available when needed. When we have implementations, people come on-site and help...
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Director
ROI / Cost (care and feeding)
BD will charge us for almost every little thing. The cost for value is where BD could improve. We...
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Director
Functionality and Upgrades
The Pyxis MedStation ES makes things much easier for the pharmacy in general by having the drugs...
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Director
Other Observations & Comments
Now that we are on the new enterprise system, it is a little different with the reporting piece in...
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Director
Other Observations & Comments
We put in support tickets through the vendor's web portal, and that is how we get the service...
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Director
Other Observations & Comments
I usually don't contact any vendor executives to resolve issues. Our organization has a robust...
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Director
Other Observations & Comments
If I were making the decision about whether to buy the Pyxis MedStation ES again, I would have to do...
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Director
ROI / Cost (care and feeding)
If something doesn't work, we call a technician over, and that person takes care of things. We don't...
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Director
Functionality and Upgrades
A lot of people are very accustomed to using the cabinets. I would rate the system high in terms of...
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Director
Technology
BD's technology doesn't change too quickly. If it did, people would be scrambling to learn what has...
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Manager
Functionality and Upgrades
We have a long-term lease for the product. And for what BD is, I am happy with them. They promoted...
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Manager
Implementation and Training
We went through an upgrade, and the implementation was much more involved than expected. I thought...
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Manager
Interfacing and Integration
I wasn't fully able to integrate the Pyxis MedStation ES with our anesthesia machines. It is hard...
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Manager
Relationship
I would say that none of the vendors that we use do a good job with proactive service. BD was there...
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Manager
Service and Support
We have a field service person who has been around for a long time. I have that person's phone...
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Director
Functionality and Upgrades
We had a seamless transition to the Pyxis MedStation ES. We have better reporting options, and the...
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Director
Implementation and Training
BD has extensive webinars and recorded learning videos. We have been able to reach out to them for...
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Director
Other Observations & Comments
I have used another product, and I still prefer the Pyxis MedStation ES, although BD's product and...
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Director
Service and Support
We have been loyal BD customers for years. BD has a pretty good service and maintenance support...
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Director
Functionality and Upgrades
In terms of the actual technology, the Pyxis Medstation ES is very user friendly. We are pretty...
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Director
Service and Support
BD has kept their promises in terms of the product’s dependability and their servicing and...
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Director
Service and Support
BD hasn't disappointed me yet. I have been happy with their customer service and tech support. BD...
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Director
Functionality and Upgrades
There is room for improvement with BD's implementations and upgrades. We are treading in water that...
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Director
Functionality and Upgrades
There are some things in the Pyxis MedStation ES that are a pain. The issue isn't necessarily with...
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Director
Technology
At one point, we had an issue with the Pyxis MedStation ES machines. We thought the situation should...
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Director
ROI / Cost (care and feeding)
From my experience, the Pyxis MedStation ES gives us the best bang for our buck. If I were a...
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Director
Service and Support
The product works fine. It integrates well into the systems that we have. We have a long history...
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Director
Functionality and Upgrades
The BD product has good reporting and storage capacity, and it is secure. It can be used in a...
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VP/Other Executive
Future Outlook
BD is part of our long-term plans. We hope to expand our solution into the supply station world. We...
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VP/Other Executive
Service and Support
BD could have a more dedicated individual to coordinate the implementation and the initial training....
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VP/Other Executive
Functionality and Upgrades
In order for the product to have better quality, BD could upgrade their hardware more frequently. I...
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Director
Functionality and Upgrades
The weaknesses are with the narcotic reporting and the CUBIE pockets, which jam quite a bit and have...
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Director
Functionality and Upgrades
The biggest benefit is that the server is now available to all users from a network location instead...
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Director
Other Observations & Comments
We have had more CUBIE pocket failures than we used to. We upgraded to the Pyxis anesthesia product,...
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Director
Interfacing and Integration
When we updated to the Pyxis MedStation ES, the interoperability with our EMR wasn't available, so...
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Analyst/Coordinator
Service and Support
I have a couple of BD people that I can call directly to get help. Those people are doing a great job....
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Analyst/Coordinator
Functionality and Upgrades
The product has a lot of good features, such as the scanning feature. We use it to scan things,...
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Analyst/Coordinator
Service and Support
BD's phone tree for technical support is sometimes cumbersome. I can wait on hold for a long time,...
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Analyst/Coordinator
Functionality and Upgrades
The product quality is good. It is above standard. BD was having some issues, and then we found out...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The charges seem reasonable. There is no charge for maintenance. The good thing about the contract...
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Analyst/Coordinator
Functionality and Upgrades
I would like to see BD do an upgrade for the newest version. Right now, we see the options of other...
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Director
ROI / Cost (care and feeding)
Whenever customers need anything done, they are charged for it unless they buy BD's expensive...
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Director
Functionality and Upgrades
We get everything that we need from the Pyxis MedStation ES. I love that it has reporting that helps...
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Director
Implementation and Training
BD doesn't give us much training. There is some information online, but it isn't the most user...
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Director
Interfacing and Integration
The integration went well. The user interface is also really user friendly. The buttons are labeled...
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Director
Relationship
I have a regional representative that lives across the country, so I don't see or talk to that...
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Analyst/Coordinator
Other Observations & Comments
BD keeps making me angry. I think that some things will be better in a year from now and that some...
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Analyst/Coordinator
Relationship
BD's people are big talkers, but their talking doesn't seem to flow down to the nitty-gritty. We are...
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Analyst/Coordinator
Service and Support
For the implementation, BD sends maps out to the organization so that they can configure the...
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Analyst/Coordinator
Service and Support
BD's people have a level of arrogance that I don't appreciate from a company. The vendor talks a...
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Analyst/Coordinator
Technology
Overall, the product is pretty good. There are some bits and pieces that I don't like, and the...
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Analyst/Coordinator
Technology
One of our locations has changed dramatically since we started contracting with BD, and we have some...
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Director
Functionality and Upgrades
We have the Pyxis MedStation ES throughout our facility. It runs in the background and detects...
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Director
Functionality and Upgrades
The reports have been consolidated better in the newer product version. It took a little bit of time...
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Director
Service and Support
BD keeps almost all of their promises. I don’t think a yes or no answer is really reflective of what...
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VP/Other Executive
Implementation and Training
For the implementation, BD was able to provide FTEs who were licensed as pharmacy technicians or...
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VP/Other Executive
Functionality and Upgrades
The reporting systems aren't very good, but we can make up for that pretty easily. The nurses like...
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VP/Other Executive
Implementation and Training
People who are looking at BD's cabinet should make sure that they have enough resources for the...
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VP/Other Executive
Service and Support
We had an event where the PCs were systematically crashing. It took us weeks to figure out that the...
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Director
Functionality and Upgrades
We are looking for the product upgrade mostly to provide stability and for everything to be lined up...
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Director
Functionality and Upgrades
The biggest problem with the cabinets is that they are hard to optimize because we have to run the...
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Director
Technology
An area the vendor needs to improve in is if we have 15 tablets, we can only scan 1 barcode at a...
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Director
Functionality and Upgrades
The product is pretty good and is probably as good as any other vendor's system on the market. I...
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Director
Functionality and Upgrades
The Pyxis MedStation ES has its own formulary. It doesn’t talk directly to our other machines with...
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Analyst/Coordinator
Functionality and Upgrades
If people already have augmented dispensing cabinets, the BD software is superior to the competitors...
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Analyst/Coordinator
ROI / Cost (care and feeding)
The vendor provides a lot of information that we can use to help streamline our inventory and help...
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Analyst/Coordinator
Service and Support
The vendor’s system engineers used to come on-site with analysts when we were doing upgrades. We...
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Manager
Implementation and Training
There is no ongoing training for the cabinets unless users go to the website.
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Manager
Service and Support
When we need support, we know who to call, and that person is awesome. BD seems to be much more...
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Manager
ROI / Cost (care and feeding)
We have some really good reporting, so I would give the system high marks for driving tangible...
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Director
Win/Loss - Why they were selected (by current clients)
The customer service is one of the reasons why we switched to BD. The vendors we previously had...
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Director
Implementation and Training
BD did a wonderful job when we went live. They had people at each of the nursing units to walk the...
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Manager
Lessons Learned
The cabinet is easy to use. It doesn't break down very much from what I have seen, and the service...
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Manager
Functionality and Upgrades
The vendor’s reporting is stable. I don’t know what the vendor promised, but their system is...
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Manager
Interfacing and Integration
We have a suite of products from BD, and the interoperability is quite good.
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Manager
Functionality and Upgrades
We had to do everything ourselves for our last upgrade of the Pyxis™ MedStation™ ES. Nobody came to...
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Manager
Functionality and Upgrades
The Pyxis™ MedStation™ ES is pretty easy to use and is self-explanatory. The newer version is a...
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Manager
Functionality and Upgrades
Our organization is considering moving away from the system, but we are very against that at our...
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Manager
Service and Support
The support from BD is great. The support people are responsive whenever we call. They are also very...
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Manager
Functionality and Upgrades
We have a lot of new requirements with controlled substances that we have been able to meet with the...
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Manager
Other Observations & Comments
We have trained a lot of new nurses on the cabinets. It may be a little daunting to train other...
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Manager
Functionality and Upgrades
The Pyxis cabinets automatically get a high rating. They are the absolute best. I would definitely...
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Manager
Service and Support
The vendor's support is absolutely fabulous. The quality is delivered as promised. I have no...
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Director
Service and Support
There have been some changes with the people who service us, but things have gotten a lot better....
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Director
Future Outlook
Our contract runs out soon, and we have been looking hard at another vendor.
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Director
Future Outlook
Some of the problems that we have with the Pyxis™ MedStation™ ES are to do with our own internal...
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Director
Implementation and Training
I haven't had to implement anything with BD in a very long time. Our implementation for the Pyxis™...
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Director
Relationship
The vendor has really stepped up their game in terms of executive involvement.
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Director
Other Observations & Comments
A recent upgrade that we had for the product went pretty well. BD had originally shipped us the...
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Manager
Service and Support
I would tell others that BD does what they are supposed to do. They are pretty reliable and are...
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Manager
Service and Support
With our last upgrade, we were very happy with the team that BD provided.
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Manager
Functionality and Upgrades
BD doesn't have targeted things to give out to our nurses. BD has release notes and that kind of...
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Manager
Functionality and Upgrades
We just need more reliability, and BD needs to upgrade their inventory management software.
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Manager
Relationship
BD is not proactive. Basically, BD only calls when something breaks. We do have our regional...
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Director
Functionality and Upgrades
We have multiple BD cabinets and have been very pleased with them. The cabinets and carousels help...
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Manager
ROI / Cost (care and feeding)
BD is bad about nickel-and-diming on the Pyxis side. They like to nickel-and-dime us. The Pyxis™...
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Manager
Implementation and Training
The Pyxis™ MedStation™ ES is the best cabinet out there in terms of overall product quality. As far...
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Manager
Service and Support
I would give BD the highest score for support, but they aren't really proactive. I would like them...
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Director
Service and Support
During COVID-19, we had a need to get some additional Pyxis equipment. BD stepped up and accelerated...
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Director
Implementation and Training
The initial training was good. In terms of ongoing training, we have sent one of our coordinators...
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Director
Future Outlook
BD has new refrigerators, which we are planning to purchase next year. Those refrigerators will be a...
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Director
Functionality and Upgrades
The vendor's products are working well and doing what we need them to do, but sometimes we have...
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Director
Service and Support
BD has been very supportive through the COVID-19 crisis. We had a field hospital where we had to...
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Director
Interfacing and Integration
The implementation of the Pyxis™ MedStation™ ES was good. BD is excellent at helping us integrate...
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Director
Relationship
I would rank BD low for executive involvement. I haven't seen or talked to the executives, and I...
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Manager
Interfacing and Integration
We have active directories, so our final ones are really good. The interoperability is all great....
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Manager
Functionality and Upgrades
The Pyxis™ MedStation™ ES' ease of use is definitely good. There were some inconsistencies in...
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Manager
Service and Support
BD has performed extremely well in terms of getting us the equipment that we needed during COVID-19....
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Manager
Functionality and Upgrades
There are still some technological advances that we could get for the Pyxis™ MedStation™ ES, but it...
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Manager
ROI / Cost (care and feeding)
With COVID-19, one good thing is that BD just came up with this idea that they can print labels for...
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Manager
Implementation and Training
We finished our implementation early; we weren’t supposed to finish as early as we did. I thought it...
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Manager
Implementation and Training
BD had good training resources, but I didn’t think it was a world standard. They have a website, but...
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Manager
Functionality and Upgrades
The Pyxis™ MedStation™ ES is good. It is definitely a large improvement over the previous product....
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Manager
Service and Support
We have a big upgrade that we are going to do. We were going to do it sooner, but BD did not address...
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Analyst/Coordinator
Implementation and Training
The implementation for the Pyxis™ MedStation™ ES was well established when I started, and the...
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Analyst/Coordinator
Functionality and Upgrades
We are very confident in our narcotics security. One of our systems is integrated with the Pyxis™...
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Analyst/Coordinator
Service and Support
During the COVID-19 crisis, the vendor has done their best to get folks here when the hardware has...
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Manager
Functionality and Upgrades
We would like to move away from BD. We are exploring some options, although switching all the...
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Manager
ROI / Cost (care and feeding)
BD nickel-and-dimes us. Every time they send a person out to us, they charge us dearly.
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Manager
Functionality and Upgrades
It is hard to reach BD's customer service. I try to call multiple times to ask how we can upgrade...
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Manager
Service and Support
It would be beneficial if BD sent people to customers to teach them and maybe to demonstrate some...
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Manager
Functionality and Upgrades
There is a locking mechanism for a fridge that can basically adapt to any fridge. It helps us open...
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Director
Interfacing and Integration
Unfortunately, the Pyxis™ MedStation™ ES doesn’t interface with our dispensing robots at this time....
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Director
Service and Support
When COVID-19 was at its peak, the technicians for the Pyxis™ MedStation™ ES were refusing to go...
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Director
Relationship
I know the product pretty much in and out, and it just continues to grow and get better. We have...
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VP/Other Executive
Relationship
I would like to see BD be more proactive on their side to offer ideas for brainstorming solutions....
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VP/Other Executive
Technology
BD is not particularly innovative, but BD looks to be a little further along than our other vendor...
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VP/Other Executive
ROI / Cost (care and feeding)
BD charges for every little thing. That is why we don't have some of those other products.
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VP/Other Executive
Functionality and Upgrades
The Pyxis™ MedStation™ ES meets our needs. The outcomes depend on what one is looking for. The...
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VP/Other Executive
Service and Support
BD’s service has been more responsive than our other vendor's service. We have had numerous things...
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Director
Functionality and Upgrades
The way the system interfaces with the room numbers and patient IDs could be improved, but that is a...
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Director
Service and Support
We have very good communication with the vendor. We have regular calls. All of the cabinets are...
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Director
Service and Support
The vendor did support us during the COVID-19 crisis. The vendor provided us with a lot of support...
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Analyst/Coordinator
Functionality and Upgrades
I really like using the Pyxis™ MedStation™ ES. It is easy to use and dispenses directly to the end...
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Analyst/Coordinator
Service and Support
I would like the field support people from BD to be better trained because they aren't knowledgeable...
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Director
ROI / Cost (care and feeding)
BD definitely does not avoid charging for every little thing. I don’t think they really offer any...
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Director
Relationship
The vendor does not do anything proactively, and BD’s executives are hard to get ahold of. We have...
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Manager
Functionality and Upgrades
We just did an upgrade, and we are still having follow-up meetings to deal with some little issues....
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Manager
ROI / Cost (care and feeding)
BD charges us an arm and a leg, but the product is worth the cost. I keep adding on to the Pyxis™...
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Manager
Sales and Contracting
I was oversold on the features that potentially aren't available yet but that are in the pipeline....
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Manager
Functionality and Upgrades
Compared to other versions, the one we have is way better. At this point, we are reliant on the...
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Manager
Service and Support
BD is quite responsive to us, and the system is reliable. BD's technical support is very good.
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Manager
Functionality and Upgrades
There is one major thing that I have wanted BD to implement, and they still haven't done it. We made...
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Manager
Other Observations & Comments
I am not going to say that the vendor keeps all promises. They sometimes promise or advertise...
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Manager
Service and Support
Out of all of the vendor’s modules, we get the most executive involvement with the Pyxis™...
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Manager
Service and Support
The vendor seems to be trying to put different customers in touch with a point person so that...
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Manager
Service and Support
The vendor used to reach out to us and let us know how long it had been since we did preventive...
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Manager
Service and Support
If someone asked me about the Pyxis™ MedStation™ ES, I would say that we have had great experiences...
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Manager
Functionality and Upgrades
The great thing about the Pyxis™ MedStation™ ES is that it isn't just tied to one console. We are...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would say that the vendor doesn't avoid charging us. The vendor charges us for every little deal...
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Analyst/Coordinator
Relationship
The vendor's executive involvement has been really good. The executives have been very responsive to...
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Analyst/Coordinator
Relationship
In our experience, BD has been very proactive, especially with the new ES system. The vendor has...
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Analyst/Coordinator
Functionality and Upgrades
The Pyxis™ MedStation™ ES is part of our long-term plans. I would buy the solution again. We use the...
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Manager
Other Observations & Comments
There is a new product coming out that is supposed to bring everything together. The barcodes will...
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Manager
ROI / Cost (care and feeding)
When we were looking at BD and another vendor, each vendor charged particular line items for...
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Manager
Other Observations & Comments
Our IT team preferred BD because the solution was more up to date on network security compared to...
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Manager
Functionality and Upgrades
Because of the single sign-on where we can use a fingerprint as opposed to punching in a user ID,...
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Manager
Technology
We had a rough installation. The platform the system runs on is a little bit quirky. There are some...
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Manager
Service and Support
Overall, things are good. When I call our field service representative, I describe the issue, and...
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Director
ROI / Cost (care and feeding)
We really don't have any complaints about BD and their product. I don't think that we get add-ons,...
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Manager
Future Outlook
I believe that we are going to continue utilizing the Pyxis™ MedStation™ ES. The product does a...
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Manager
Service and Support
When we have a hardware issue, the turnaround time for BD's support is normally quick. Within a few...
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Manager
Win/Loss - Why they were selected (by current clients)
Part of the reason that we are expanding with BD is that we want things to be on one platform and we...
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Manager
Interfacing and Integration
Pharmacies have a lot of disparate systems that don't talk to each other, and it can be a challenge...
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Director
Technology
BD’s product is a really solid piece of technology. The vendor has done a lot of work on the...
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Director
Service and Support
For the vendor to be more proactive, it would really be as simple as the vendor sending out more...
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Director
Technology
There are things that we have asked for that just sit out for literally years and years without...
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Director
Service and Support
When it comes to BD's ongoing support, their people aren't as knowledgeable as we want them to be....
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Director
Functionality and Upgrades
The solution is ubiquitous; it is the market leader. It is the platform that our hospital system has...
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Director
Technology
We are fortunate to have the Anesthesia ES solution at my facility. I wish it were more pharmacy...
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Director
Functionality and Upgrades
BD has not kept their promises with the Pyxis™ MedStation™ ES. We have been very disappointed. The...
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Director
Functionality and Upgrades
We have multiple issues with the product. It takes us a long time to log in to the machine. When we...
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Manager
Functionality and Upgrades
I would rate the implementation services high. The Pyxis™ MedStation™ ES seems to be working. It is...
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Manager
Implementation and Training
The Pyxis™ MedStation™ ES is very user friendly. The product is doing pretty well. Every Pyxis...
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Manager
Future Outlook
The product is our long-term solution. If I were to start over, I would probably buy the solution...
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Manager
ROI / Cost (care and feeding)
The vendor has been nickel-and-diming. We have started to see some costs instituted for things we...
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Manager
Functionality and Upgrades
The product is great at supporting our integration goals. The system does a good job. The product is...
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Manager
Service and Support
The vendor’s support people respond when I need them to, and they accommodate our needs pretty...
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Director
Service and Support
BD's service has gotten a lot better recently, but that wasn't the case a few years ago. The product...
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Director
Service and Support
We had some issues with a major upgrade a while ago. There were some cabinet failures. The service...
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Director
Other Observations & Comments
The system doesn't really require ongoing training.
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Director
Functionality and Upgrades
I don't think that the product's hardware is that good. We need a bidirectional interface with...
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Director
Service and Support
BD is proactive. We have a customer success representative from BD. The service model is really...
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Manager
Functionality and Upgrades
We are fairly new with the Pyxis™ MedStation™ ES. We just went live recently, but so far, things are...
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Manager
Functionality and Upgrades
The reporting features in the system are a little difficult to use. They aren’t set up correctly,...
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Manager
Service and Support
We had great support and help from the vendor; the vendor does well with that. The support people we...
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Manager
Other Observations & Comments
Pyxis offers a lot of training. Unfortunately, that training is dependent on our staff members; our...
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Manager
Functionality and Upgrades
So far, I think the Pyxis™ MedStation™ ES is doing everything the vendor said it was going to do....
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Manager
Interfacing and Integration
The solution integrates with everything that we need it to so that we can watch for diversion as...
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Manager
Functionality and Upgrades
The product requires training, and it isn’t as user friendly as other products we have, but it has a...
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Manager
Service and Support
Having some type of routine maintenance on the hardware from the vendor would be nice because that...
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Manager
Functionality and Upgrades
I am very likely to recommend the product. A lot of the different reports in the product are useful,...
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Director
Implementation and Training
I love the product; it is great. The vendor has good cabinets, and the product integrates well with...
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Director
Other Observations & Comments
I would like to see the vendor focus on integration. BD has to get their suite of products onto one...
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Manager
Functionality and Upgrades
Generally, I have not been happy with the product since BD switched the Pyxis™ MedStation™ 4000 to...
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Manager
Service and Support
The customer support has decreased dramatically. I am not sure whether that is because of the Pyxis™...
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Manager
Service and Support
We haven't been very happy with the support we have received. When we report issues, the support...
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Manager
Service and Support
The BD people that come on-site are generally very good, knowledgeable, and quick to respond. We...
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Manager
Service and Support
We do have a dedicated account manager from BD, but that person isn't very useful. That person will...
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