Pyxis MedStation ES Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Relationship, Product
We have had a really rough year with the Pyxis MedStation ES. I feel like I have been getting...
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Culture
We were upgrading our hardware, and as part of BD's service, they did a walk-through and made...
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Relationship, Value
The only thing BD is doing well at this point is giving us a lot of freebies in order to help with...
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Operations
BD doesn't really do a lot of ongoing training. They use a train-the-trainer model, so they aren't...
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Relationship, Operations, Product
During an upgrade, we asked the normal questions we would ask about a new upgrade, such as whether...
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Culture, Loyalty, Relationship
BD has been a little slow in terms of turnaround time with some of their new equipment orders...
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Loyalty
Things with the Pyxis MedStation ES have pretty much been status quo. I have seen the announcements...
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Value
We have to pay for every remote manager, which is the device that controls the refrigerator. We feel...
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Culture, Value
Customers should always plan for more than they think they are going to need, and then they will be...
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Relationship
The vendor is proactive; there are a lot of times when we do stuff in advance.
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Product
I would tell a fellow provider about the visibility the system provides of how the medications are...
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Culture
Anyone considering BD should make sure that they have in their maintenance agreement that BD will be...
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Culture, Value
There have been conversations about getting a quote for new equipment for the system. We might just...
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Relationship, Operations
BD is a large vendor and can sometimes be siloed, so having the right connections is key to...
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Product
The Pyxis MedStation ES is working as expected, and that sets a good benchmark for the vendor.
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Relationship
The support has been a lot worse than it used to be. We don’t have a field service technician in our...
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Product
Compared to the Pyxis MedStation 4000, we have a lot more drawer failures and pocket failures with...
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Value
BD doesn’t avoid charging for every little thing. They seem to have a lot more add-ons, like the...
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Product
I'm sure the Pyxis MedStation ES could be upgraded in terms of how it is put together and...
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Relationship
BD just doesn’t have enough people or field technicians. They do things differently all the time. We...
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Relationship
Because BD’s service is bad, that just reflects on the entire Pyxis MedStation ES product. If...
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Product
The Pyxis MedStation ES is pretty easy to use. The biggest strength of the Pyxis MedStation ES is...
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Culture, Relationship
BD does listen when we make suggestions, especially in terms of what we would like to see and how...
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Operations
BD doesn’t really provide any training classes. They have a train-the-trainer concept. They do...
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Loyalty, Product
The Pyxis MedStation ES is more intuitive and user-friendly than some of the other cabinets. It is...
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Relationship
We have meeting after meeting with BD, and we don’t get any results. We have so many tickets, and BD...
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Operations
BD’s implementation services depend on whether someone pays them.
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Relationship
BD tends to hire people from foreign countries, so sometimes the support people don't communicate...
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Product
I recommend the system every chance I get. People ask me about the product’s functionality and...
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Product
I would rate the product’s interoperability right below the top because right now, it doesn't work...
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Product
The Pyxis MedStation ES uses CUBIEs, and when we need to swap out a large CUBIE to get smaller...
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Relationship, Operations
Initially, there were some issues with the way BD set up the fridges, and locks kept falling off....
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Product
Overall, the Pyxis MedStation ES does its job. The integration is good, and it is user-friendly. The...
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Loyalty
When we made the change from our previous vendor to BD, we had some regret. The weaknesses of the...
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Loyalty, Product
We had a pretty good rollout for the Pyxis MedStation ES units. BD is making step-like changes. They...
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Culture, Relationship
BD is good at supporting their products. Their executives are great, and I wouldn't have a problem...
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Loyalty, Value
The Pyxis MedStation ES cabinets are definitely part of our long-term plans at this point. I don't...
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Culture
A few years ago, we took an upgrade to the hardware. When BD replaced our hardware, we found that...
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Relationship
The level of service from BD is really variable. We can call for support on one day and get hooked...
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Culture
BD’s sales team killed us on the Pyxis MedStation ES in terms of it working as promoted. I would not...
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Product, Value
The Pyxis MedStation ES is pretty easy. I don't mind the hardware. It is pretty good. I don't think...
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Loyalty
I have no faith in BD. It depends on how the next upgrade goes, but I would hope I could get some...
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Relationship
BD’s support team members altogether are an issue. They don't pick up support tickets quickly, and...
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Relationship
BD is not proactive at all. Their level of involvement depends on who we get at the firm. There are...
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Product
We have been very dissatisfied with the hardware part of the Pyxis MedStation ES. My desire for the...
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Relationship, Operations
BD is getting ready to release a new version of the Pyxis MedStation ES, and they have never really...
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Relationship, Product
We have been having some issues with BD's customer support team and some upgrades that have not gone...
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Culture, Operations
I think that what BD charges is fair. The vendor underdelivers by telling us things, and then once...
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Operations
BD needs to have regular training classes.
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Value
The Pyxis MedStation ES has given us a lot of benefits, like saving money. We are very reliant on...
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Product
The logistics definitely need some improvement in the Pyxis MedStation ES. Some of the reports are...
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Product
The Pyxis MedStation ES has been around for so long, and it has just become part of the workflow....
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Relationship
BD is constantly evolving, and they are pretty good at communicating with us. I don’t really deal...
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Operations
The training for the Pyxis MedStation ES is pretty good. BD could do better, but we feel pretty...
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Loyalty, Product
BD has stagnated a little in terms of delivering new technology. BD needs to bring in a new...
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Product
The Pyxis MedStation ES is a great enterprise medication management system. It does exactly what we...
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Product
I would recommend that BD try to make the CUBIE doors a little more resilient. I love the fact that...
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Product
Compared to some of BD’s competitors' products, we can configure the product's drawers any way that...
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Operations
The Pyxis MedStation ES is super easy and simple to use after we are properly trained. If people...
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Product
The Pyxis MedStation ES interoperability is limited based on the functionality of the system....
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Value
The Pyxis MedStation ES is very dependable, and BD is a very dependable manufacturer. The cabinets...
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Relationship, Product
BD doesn’t upgrade their system a whole lot. They make some minor tweaks every once in a while, but...
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Operations
The Pyxis MedStation ES has done everything BD said it was going to do. The implementation of the...
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Relationship
BD’s customer support people usually try to be prompt. There can be long waits when we try to call...
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Operations, Product
We had a hard upgrade with the Pyxis MedStation ES, but it is getting worked out. There were a lot...
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Culture, Value
If we are doing a server upgrade from one version to the next, there is a charge associated with...
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Product
Since we had an upgrade on the Pyxis MedStation ES, we have been having problems with the bio ID...
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Relationship
BD has several really good technicians who are amazing, but they have other technicians who just...
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Relationship, Product
BD’s biggest strength is their medication delivery, and their ease of use has always been really...
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Relationship, Operations
We didn't have BD train us on the Pyxis MedStation ES. They farmed it out to some other group and...
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Loyalty, Operations
BD does a pretty good job with the implementation services of the Pyxis MedStation ES. For end...
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Loyalty
BD is releasing a new platform. Whether the Pyxis MedStation ES is part of our long-term plans...
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Operations, Product
New users don't seem to have any issues with learning how to use the system. A lot of them have used...
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Relationship
We have regular meetings with BD, and we have a customer success representative and a regional...
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Loyalty
We have been using the Pyxis MedStation ES for a long time. It has been very reliable for us. We...
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Product
The system is very functional and easy to use. It pretty much meets our needs for what we are using...
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Relationship
BD has weak support staff. Their responsiveness is lacking. Their products are robust and work well.
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Product
I do like that the Pyxis MedStation ES is centralized. It is a fairly reliable product, and we can...
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Relationship
BD’s support is typically pretty good. They have product-level support, and we have somebody close...
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Culture
BD needs to have clearer communication with us about product timelines and pipelines. That would be...
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Value
The Pyxis MedStation ES is very expensive. We had a project to bring on an outpatient facility, and...
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Operations
We haven't been really pleased with the Pyxis MedStation ES lately. BD is doing a lot of things, but...
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Relationship
The vendor is using their defined hardware to use with the product, specifically mobile printers and...
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Relationship, Product
We have had the Pyxis MedStation ES forever, and it just seems to work; we don't really have that...
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Product
The Pyxis MedStation ES still does a good job, even though it is sometimes clunky. The Pyxis...
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Loyalty, Product
I think the world is moving in a different direction, and BD is just keeping up. It just takes too...
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Culture, Value
BD charges for everything, so their service contract always goes up. BD wants to charge for CUBIEs...
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Operations
BD only offers training online, so if we want training, we have to go get it. The training is...
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Product
BD could do a bit better with integration. A lot of the integration isn't with the Pyxis MedStation...
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Culture, Relationship
We ask BD for information on how to do something, and they say they will get it to us right away....
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Value
BD avoids charging for every little thing. They are pretty good at avoiding charging. We call in for...
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Relationship, Product
If BD has a vision, they are not letting anybody know. BD has had some issues in the last couple of...
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Value
The Pyxis MedStation ES seems a little expensive for what it is, but that is just how healthcare is....
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Relationship, Operations
I have been fairly critical of BD’s support in recent years. This past year, it has been good, not...
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Product
The Pyxis MedStation ES works. We have reporting on it. For the most part, the Pyxis MedStation ES...
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Loyalty
In the future, we will be going to a newer version of the Pyxis MedStation ES. The change is mostly...
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Operations, Product
The Pyxis MedStation ES can be difficult to learn to navigate, especially the server and the...
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Product
I wish the Pyxis MedStation ES would talk better with the charting system, and I wish that BD’s...
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Product
I like the server for the Pyxis MedStation ES, and I like the enterprise system. I like that we can...
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Relationship, Value
The Pyxis MedStation ES is expensive, but BD is good to work with. They are proactive, and when we...
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Loyalty
We plan on keeping the Pyxis MedStation ES because we are an enterprise, so switching to a different...
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Culture, Product
There are some features or new developments that BD has actually presented before. Sometimes those...
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Value
I have seen BD charge on little details. They still charge us with every little thing. For example,...
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Relationship, Operations
During the upgrade implementation for the Pyxis MedStation ES, there were a lot of things that BD...
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Operations
BD has been better and more keen with training. They have a dedicated training person now who deals...
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Product
The Pyxis MedStation ES shares data with our auditing and drug diversion software. Then we have...
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Relationship
BD has improved their support, but they are still figuring out the best support matrix for their...
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Relationship, Product
The Pyxis MedStation ES continues to have some bugs, especially on basic hardware. For the most...
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Relationship, Product
A lot of our unmet needs with the Pyxis MedStation ES have to do with its storage. The matrix or...
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Relationship
BD needs to have a more solid support structure, especially for their technical support. I don’t...
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Relationship, Product
BD gets a good product, rides it to its death, and then revives it. They usually have a good...
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Product
I wish the Pyxis MedStation ES would bring a little bit more in terms of what we need to do. I think...
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Value
BD does not avoid charging for every little thing. They are notorious for charging. The Pyxis...
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Relationship, Product
The Pyxis MedStation ES works. BD has not been on top of their game lately with some of our other...
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Product
The Pyxis MedStation ES is user-friendly and very easy to use. For example, if we have to take out...
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Culture, Relationship
BD is very oriented toward customer service, and that is the most important thing. Sometimes we do...
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Product
I like things that jump out at me like an alert that I have mail. I don't like having to dig through...
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Product
Our EHR doesn’t integrate with the Pyxis MedStation ES, but maybe it is not worth BD’s market share...
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Operations
The training was actually very good with BD. The Pyxis MedStation ES is pretty easy to use.
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Relationship
BD’s support depends on the type of issue that we are having and the requests, but all nonhardware...
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Culture, Relationship
We signed the service contract with BD, and everything is included. But BD is not very proactive. We...
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Relationship, Product
I would not buy the Pyxis MedStation ES again because there are a lot of quality issues with BD’s...
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Relationship
BD’s technical support staff that comes out on-site is phenomenal. The Pyxis MedStation ES is a...
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Product
There are obviously some patient safety options in the Pyxis MedStation ES. The Pyxis MedStation ES...
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Product
The software side of the Pyxis MedStation ES was written by electrical coders, so some of the...
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Relationship
Getting a technician out here is a big challenge, and that might be related to our location. We are...
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Loyalty, Relationship
We have been on the same version of the Pyxis MedStation ES product. I know there is newer stuff out...
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Culture, Value
I know our bookkeeping department may feel different, but I feel like BD is very fair with charges....
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Relationship
BD does have proactive monitoring services that identify potential issues, and the technical support...
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Product
There are a number of design suggestions that I have submitted to BD. The Pyxis MedStation ES...
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Loyalty, Product
There are a couple of key features in BD’s new platform, like connection with a cloud platform, that...
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Value
BD’s hardware is lower priced than their competitors' hardware, but BD's service call and...
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Value
Because of some work we have done with BD, we get credits that we are able to apply to other things,...
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Product
With putting in the Pyxis MedStation ES, there were people that we could call. They would go online...
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Relationship, Operations
With BD in general, they are not great at proactively letting us know when things are changing and...
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Relationship
The Pyxis MedStation ES cabinet works pretty consistently, and when we need service on it, we have...
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Product
BD’s billing is pretty straightforward, but we have had some billing issues with our Pyxis...
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Product
The Pyxis MedStation ES cabinet works pretty well with our EHR and our carousel. It is pretty user-friendly....
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Culture, Relationship
BD keeps all their promises for the most part. I'm not sure I have been pleased with everything, but...
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Loyalty, Product
Some of our sites were told that BD would be rolling out diversion software. The executives at one...
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Relationship
For the core calls, BD's support is good, but with bigger issues, their support is a little delayed....
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Value
The automated dispensing cabinets have become integrated into the pharmacy. With the pharmacy...
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Operations
We had one site where BD's implementation services went backward, and the upgrade was slow. It has...
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Operations
I'm concerned. BD operationalizes things with some of the changes we have had, but their rollout,...
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Operations
Continued learning is a big thing I would like to see, especially learning about how to optimize the...
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Culture, Operations, Product
Some of our sites would still buy the Pyxis MedStation ES again, but it has issues. With BD's...
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Product
There are some functionalities that the Pyxis MedStation ES doesn't do that I wish it did. One of...
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Product
The nice thing about the Pyxis MedStation ES is that we can see inventory ourselves without going to...
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Operations
The training from BD could be improved by having someone on-site. We had that before, but now we...
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Operations
BD did a really good job with project management by following on timelines, and they followed up...
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Relationship, Product
With BD’s Pyxis MedStation ES machines, we put new automation in. The new automation was integrated...
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Relationship, Product
With the Pyxis MedStation ES cabinets, the actual devices and how they work are all good. They are...
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Relationship
I don't see much proactivity from BD. Every now and again, I will see that BD has created a ticket...
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Culture, Relationship
We are having a problem with our BD representative. It is hard for us to get answers to questions...
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Operations
There has been no ongoing training from BD because we just train new people as they show up. Nothing...
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Value
BD has started to charge us for things that used to not have a cost. There is a charge now to move a...
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Relationship
BD is responsive. The field service technician knows that they need to get here and physically fix...
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Relationship, Product
I'm so used to using the Pyxis MedStation ES; it just comes naturally to me. I have to think about...
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Culture
With BD, everything is contractual, so there are no unexpected costs. The way the Pyxis MedStation...
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Product
The list of things we like about the Pyxis MedStation ES cabinet is lengthy. The thing that our team...
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Relationship
A benefit to the Pyxis MedStation ES cabinet is the service technicians and staff, and the...
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Relationship, Product
With the Pyxis MedStation ES cabinets, the production server is easily accessed, and we can still...
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Relationship, Product
I have never seen medication stations break down like the Pyxis MedStation ES does. We have had a...
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Culture, Operations
The installation process was a struggle with BD. It was an absolute mess. There was nothing good...
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Operations
The training BD provided was very inadequate. When we upgraded, there were some changes in the...
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Relationship, Operations
We do have regular meetings with the vendor where they keep us up-to-date on what is coming or tell...
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Relationship, Product
With the Pyxis MedStation ES, it is sometimes hard to get a real, live person on the phone even if...
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Relationship
This solution is mission critical to what we do, and the vendor behaves in that manner. They partner...
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Culture, Relationship, Value
Recently, the vendor started charging for support calls. We have a support agreement that includes...
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Relationship
Support is an area where BD struggles; their customer service isn't the greatest, and we spend some...
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Operations, Product
We have had some bumps with the product. The last upgrade did not go well at all for our facility. A...
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Relationship
We have a BD team in our system, and they are very good about alerting us to things. BD must be in...
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Product, Value
The benefit for the pharmacy is the pharmacy staff members have the ability to do tickets online for...
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Operations
We don't really get a lot of training on the Pyxis MedStation ES. That is probably done at a health...
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Operations, Product
For the Pyxis MedStation ES, there are a couple of different kinds of end users. The pharmacy staff...
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Product
In the Pyxis MedStation ES, there is an activity report, and it is terrible. The nurses are supposed...
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Value
It is in BD’s nature to charge for every little thing. That is how they make money. I don't blame...
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Product
I am comfortable with the Pyxis MedStation ES; it is a great product. It works perfectly as...
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