Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Product
There are a couple of key features in BD’s new platform, like connection with a cloud platform, that...
Login or Create an Account to see details.
Value
BD’s hardware is lower priced than their competitors' hardware, but BD's service call and...
Login or Create an Account to see details.
Value
Because of some work we have done with BD, we get credits that we are able to apply to other things,...
Login or Create an Account to see details.
Product
With putting in the Pyxis MedStation ES, there were people that we could call. They would go online...
Login or Create an Account to see details.
Relationship, Operations
With BD in general, they are not great at proactively letting us know when things are changing and...
Login or Create an Account to see details.
Relationship
The Pyxis MedStation ES cabinet works pretty consistently, and when we need service on it, we have...
Login or Create an Account to see details.
Product
BD’s billing is pretty straightforward, but we have had some billing issues with our Pyxis...
Login or Create an Account to see details.
Product
The Pyxis MedStation ES cabinet works pretty well with our EHR and our carousel. It is pretty user-friendly....
Login or Create an Account to see details.
Culture, Relationship
BD keeps all their promises for the most part. I'm not sure I have been pleased with everything, but...
Login or Create an Account to see details.
Loyalty, Product
Some of our sites were told that BD would be rolling out diversion software. The executives at one...
Login or Create an Account to see details.
Relationship
For the core calls, BD's support is good, but with bigger issues, their support is a little delayed....
Login or Create an Account to see details.
Value
The automated dispensing cabinets have become integrated into the pharmacy. With the pharmacy...
Login or Create an Account to see details.
Operations
We had one site where BD's implementation services went backward, and the upgrade was slow. It has...
Login or Create an Account to see details.
Operations
I'm concerned. BD operationalizes things with some of the changes we have had, but their rollout,...
Login or Create an Account to see details.
Operations
Continued learning is a big thing I would like to see, especially learning about how to optimize the...
Login or Create an Account to see details.
Culture, Operations, Product
Some of our sites would still buy the Pyxis MedStation ES again, but it has issues. With BD's...
Login or Create an Account to see details.
Product
There are some functionalities that the Pyxis MedStation ES doesn't do that I wish it did. One of...
Login or Create an Account to see details.
Product
The nice thing about the Pyxis MedStation ES is that we can see inventory ourselves without going to...
Login or Create an Account to see details.
Operations
The training from BD could be improved by having someone on-site. We had that before, but now we...
Login or Create an Account to see details.
Operations
BD did a really good job with project management by following on timelines, and they followed up...
Login or Create an Account to see details.
Relationship, Product
With BD’s Pyxis MedStation ES machines, we put new automation in. The new automation was integrated...
Login or Create an Account to see details.
Relationship, Product
With the Pyxis MedStation ES cabinets, the actual devices and how they work are all good. They are...
Login or Create an Account to see details.
Relationship
I don't see much proactivity from BD. Every now and again, I will see that BD has created a ticket...
Login or Create an Account to see details.
Culture, Relationship
We are having a problem with our BD representative. It is hard for us to get answers to questions...
Login or Create an Account to see details.
Operations
There has been no ongoing training from BD because we just train new people as they show up. Nothing...
Login or Create an Account to see details.
Value
BD has started to charge us for things that used to not have a cost. There is a charge now to move a...
Login or Create an Account to see details.
Relationship
BD is responsive. The field service technician knows that they need to get here and physically fix...
Login or Create an Account to see details.
Relationship, Product
I'm so used to using the Pyxis MedStation ES; it just comes naturally to me. I have to think about...
Login or Create an Account to see details.
Culture
With BD, everything is contractual, so there are no unexpected costs. The way the Pyxis MedStation...
Login or Create an Account to see details.
Product
The list of things we like about the Pyxis MedStation ES cabinet is lengthy. The thing that our team...
Login or Create an Account to see details.
Relationship
A benefit to the Pyxis MedStation ES cabinet is the service technicians and staff, and the...
Login or Create an Account to see details.
Relationship, Product
With the Pyxis MedStation ES cabinets, the production server is easily accessed, and we can still...
Login or Create an Account to see details.
Relationship, Product
I have never seen medication stations break down like the Pyxis MedStation ES does. We have had a...
Login or Create an Account to see details.
Culture, Operations
The installation process was a struggle with BD. It was an absolute mess. There was nothing good...
Login or Create an Account to see details.
Operations
The training BD provided was very inadequate. When we upgraded, there were some changes in the...
Login or Create an Account to see details.
Relationship, Operations
We do have regular meetings with the vendor where they keep us up-to-date on what is coming or tell...
Login or Create an Account to see details.
Relationship, Product
With the Pyxis MedStation ES, it is sometimes hard to get a real, live person on the phone even if...
Login or Create an Account to see details.
Relationship
This solution is mission critical to what we do, and the vendor behaves in that manner. They partner...
Login or Create an Account to see details.
Culture, Relationship, Value
Recently, the vendor started charging for support calls. We have a support agreement that includes...
Login or Create an Account to see details.
Relationship
Support is an area where BD struggles; their customer service isn't the greatest, and we spend some...
Login or Create an Account to see details.
Operations, Product
We have had some bumps with the product. The last upgrade did not go well at all for our facility. A...
Login or Create an Account to see details.
Relationship
We have a BD team in our system, and they are very good about alerting us to things. BD must be in...
Login or Create an Account to see details.
Product, Value
The benefit for the pharmacy is the pharmacy staff members have the ability to do tickets online for...
Login or Create an Account to see details.
Operations
We don't really get a lot of training on the Pyxis MedStation ES. That is probably done at a health...
Login or Create an Account to see details.
Operations, Product
For the Pyxis MedStation ES, there are a couple of different kinds of end users. The pharmacy staff...
Login or Create an Account to see details.
Product
In the Pyxis MedStation ES, there is an activity report, and it is terrible. The nurses are supposed...
Login or Create an Account to see details.
Value
It is in BD’s nature to charge for every little thing. That is how they make money. I don't blame...
Login or Create an Account to see details.
Product
I am comfortable with the Pyxis MedStation ES; it is a great product. It works perfectly as...
Login or Create an Account to see details.
Operations
We had an implementation within the last year, and we had some issues with the project. A lot of...
Login or Create an Account to see details.
Loyalty, Relationship, Product
The Pyxis MedStation ES has been good. We are excited. We are waiting for the next upgrade. We have...
Login or Create an Account to see details.
Product
When the Pyxis MedStation ES cabinet works, it works well. But our most recent issue has been with...
Login or Create an Account to see details.
Relationship
With BD's support, they no longer have a field service technician here. So whenever we call and if...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
Generally, BD support has been very challenging to work with. Their support staff don't seem like...
Login or Create an Account to see details.
Relationship, Product
We moved to the Pyxis MedStation ES cabinet a couple of years ago, and it has been a rough...
Login or Create an Account to see details.
Product, Value
We have barcoding with the Pyxis MedStation ES. That is nice. Our EHR system downloads alerts into...
Login or Create an Account to see details.
Relationship, Product
In terms of delivering new technology, BD has been pretty aggressive and has stayed up with the...
Login or Create an Account to see details.
Operations
BD is always available 24/7, so I'm more satisfied with their support than with another vendor's...
Login or Create an Account to see details.
Product
The Pyxis MedStation ES cabinet is still the best. There are only a few other comparable solutions....
Login or Create an Account to see details.
Product
The biggest strength of the Pyxis MedStation ES cabinet is narcotic control. Overall, the equipment...
Login or Create an Account to see details.
Product
The Pyxis MedStation ES cabinet was always ahead of its time. With new technology today, the problem...
Login or Create an Account to see details.
Relationship, Value
BD has gotten a bit greedy. They have changed their teams so many times, so relationships change. I...
Login or Create an Account to see details.
Relationship, Product
BD is overturning people all the time. BD just doesn't get it. The way they program their software...
Login or Create an Account to see details.
Relationship, Operations
Because BD doesn’t have enough field techs, the way that their machines are put together is a little...
Login or Create an Account to see details.
Relationship
The support people are really nice people, but trying to understand them is hard. I don't want to...
Login or Create an Account to see details.
Relationship
The vendor isn't responsive. Previously, they sent us an email about one of our computers getting...
Login or Create an Account to see details.
Relationship
We are still not very satisfied with BD. We run a toss-up always. The pumps have a lot of available...
Login or Create an Account to see details.
Relationship
BD is pretty slow on the delivery of new technology. We make recommendations to them, but we never...
Login or Create an Account to see details.
Product
BD absolutely does not keep all promises. The machines are not well made. The boards just fry, and...
Login or Create an Account to see details.
Loyalty, Relationship
My overall satisfaction in a year depends on BD and if they start hiring more people. They need to...
Login or Create an Account to see details.
Loyalty, Value
The product is part of our long-term plans. Once we are in it, we need to get everything out of them...
Login or Create an Account to see details.
Relationship, Value
I would be willing to bet that BD hasn’t been charging us for every little thing this year because...
Login or Create an Account to see details.
Relationship
The vendor is just not as attentive as we would like them to be. They have an eLearning thing we can...
Login or Create an Account to see details.
Product
The Pyxis MedStation ES cabinet is just a workhorse, so it allows us to distribute the medications...
Login or Create an Account to see details.
Relationship
The relationship with BD is fine. I know that the people that I work with who work with the local...
Login or Create an Account to see details.
Culture, Value
BD avoids charging for every little thing because we have a maintenance agreement, so we pay an...
Login or Create an Account to see details.
Relationship
Support is one of BD’s worst areas. It is a nightmare if we have to call. We could be on the phone...
Login or Create an Account to see details.
Operations
BD didn't do a good job with implementation and has been hard to work with. We haven't had a smooth...
Login or Create an Account to see details.
Operations
I don't feel like BD really gives us a lot of training other than learning management modules, and...
Login or Create an Account to see details.
Product, Value
The Pyxis MedStation ES cabinets are integrated, but it feels like we have to pay for all the data...
Login or Create an Account to see details.
Relationship
The support depends on who we get, and sometimes we need to get things escalated because people get...
Login or Create an Account to see details.
Value
BD mostly avoids charging for every little thing, but there are some small supply items and whatnot....
Login or Create an Account to see details.
Relationship, Product
When BD’s equipment breaks, their technicians are really available to come and do repairs. I have...
Login or Create an Account to see details.
Loyalty, Product
The version of the Pyxis MedStation ES system we are on is older. Everything I have read about a...
Login or Create an Account to see details.
Value
The Pyxis MedStation ES is just blazingly expensive. It is my biggest dollar spend across the...
Login or Create an Account to see details.
Product
The Pyxis MedStation ES is the linchpin of our medication distribution process to our inpatient...
Login or Create an Account to see details.
Operations
With the enterprise version of the Pyxis MedStation ES, the vendor really retooled the whole thing,...
Login or Create an Account to see details.
Relationship, Product
I would like the vendor to improve the CUBIEs' sizes.
Login or Create an Account to see details.
Product, Value
I would recommend the product to anybody.
Login or Create an Account to see details.
Relationship, Product, Value
I hate the Pyxis MedStation ES cabinets, and the current system has been a major step back. The...
Login or Create an Account to see details.
Product
Within our health system, we share medical IDs amongst hospitals, so the Pyxis MedStation ES cabinet...
Login or Create an Account to see details.
Culture, Product
BD tries really hard with the Pyxis MedStation ES system. But one of the problems I run into with BD...
Login or Create an Account to see details.
Value
The Pyxis MedStation ES cabinets are expensive for what we get. There are still some opportunities...
Login or Create an Account to see details.
Product
The Pyxis MedStation ES cabinets have been integrated for a long time, and the interfaces are...
Login or Create an Account to see details.
Loyalty, Product
There are still some opportunities with the Pyxis MedStation ES cabinets, especially if we get into...
Login or Create an Account to see details.
Relationship
For the most part, the Pyxis MedStation ES is pretty solid. I have been working with the system for...
Login or Create an Account to see details.
Relationship
BD's service is very reactive at this point. The Pyxis MedStation ES software upgrades are few and...
Login or Create an Account to see details.
Operations
For the Pyxis MedStation ES, the training is good enough. The vendor offers a lot of functionality....
Login or Create an Account to see details.
Relationship, Product
I think BD means well. But their heavy corporate structure makes things so much more bulky and...
Login or Create an Account to see details.
Loyalty, Product
Whether we like how clunky things can be or not, BD is still far and away the market leader. Going...
Login or Create an Account to see details.
Product
For basic functionality, the Pyxis MedStation ES works, and for a lower-volume site, it meets our...
Login or Create an Account to see details.
Relationship
BD has made great strides in support over the last calendar year. I have been blown away. I always...
Login or Create an Account to see details.
Loyalty, Product
In terms of BD keeping all their promises, I lean toward saying they do, but there are just so many...
Login or Create an Account to see details.
Relationship, Operations, Product
BD's updates are less frequent and much more labor intensive than those of another vendor. When BD...
Login or Create an Account to see details.
Operations
BD needs to have better standardization with training. The quality depends on the resource that we...
Login or Create an Account to see details.
Product
There are times when certain software upgrades to the Pyxis MedStation ES occur and the software is...
Login or Create an Account to see details.
Loyalty
One of the Pyxis MedStation ES’ strengths is that it has been around forever. It is reliable, and we...
Login or Create an Account to see details.
Loyalty
Our contract with BD is coming up for the Pyxis MedStation ES, so we have a bit of time to sort out...
Login or Create an Account to see details.
Relationship, Operations
At the executive level, the individual we work with does a good job. In terms of the go-live process...
Login or Create an Account to see details.
Relationship
When we call the customer support team, sometimes the wrong person will fiddle with something for a...
Login or Create an Account to see details.
Loyalty, Value
I can't explain how much time and effort I put into fixing the Pyxis MedStation ES. I save our first...
Login or Create an Account to see details.
Relationship, Product
I would like to see the vendor's service be more proactive. When it comes to updating their...
Login or Create an Account to see details.
Relationship, Operations
With the Pyxis MedStation ES, the project manager is normally good, but the people who are sent to...
Login or Create an Account to see details.
Loyalty
If we were to move away from BD's cabinets, I think Omnicell's cabinets would probably be a lot...
Login or Create an Account to see details.
Relationship
The vendor utilizes offshore call centers at night and US support during the daytime. That is...
Login or Create an Account to see details.
Culture, Value
One thing I like about BD is that they allow us to lease our machines. We prefer to do that over...
Login or Create an Account to see details.
Relationship
I love the Pyxis MedStation ES machines. They are common sense. People know how to use them. They...
Login or Create an Account to see details.
Product
I have used a couple of other systems out there at other hospitals, and the Pyxis MedStation ES is...
Login or Create an Account to see details.
Operations, Product
I would rate the integration of the Pyxis MedStation ES between the middle of the road and the top...
Login or Create an Account to see details.
Relationship
There are a lot of what BD calls enhancement requests, and these enhancement requests don’t always...
Login or Create an Account to see details.
Loyalty, Product
The Pyxis MedStations ES’ existing reports and platforms do not cater to my type of operation. In...
Login or Create an Account to see details.
Product
The upgrades for the Pyxis MedStation ES often lead to new glitches and system issues and then we...
Login or Create an Account to see details.
Product
The integration of the Pyxis MedStation ES across our organization is good. There is a very strong...
Login or Create an Account to see details.
Value
The Pyxis MedStation ES is a little costly for me, but we aren't using my money.
Login or Create an Account to see details.
Product
We are basically up-to-date and have had the BD devices for a long time. Things are going well with...
Login or Create an Account to see details.
Loyalty, Product
The Pyxis MedStation ES is well established. BD is making some improvements. Overall, I would say...
Login or Create an Account to see details.
Relationship
With BD's ongoing phone and web support, getting anything fixed takes forever. I have talked to the...
Login or Create an Account to see details.
Product
BD offers a very good quality product. They put a lot of work into developing and getting the Pyxis...
Login or Create an Account to see details.
Relationship
BD is a good company. BD is very prompt when we are implementing any new products. They are very...
Login or Create an Account to see details.
Product
For the most part, the Pyxis MedStation ES does what it is supposed to. It is pretty intuitive and...
Login or Create an Account to see details.
Culture, Relationship
BD has a lot of turnover. Just when we get people onboarded and understand the lay of the land, they...
Login or Create an Account to see details.
Culture, Product
Billing is a disaster with BD, and that is a huge deal. Unfortunately, some of the smaller hospitals...
Login or Create an Account to see details.
Operations
BD doesn't do a very good job of training us. We ask for best practices, and BD only tells us...
Login or Create an Account to see details.
Product
The product’s ability to exchange information is pretty basic. It is just a load-unload interface....
Login or Create an Account to see details.
Relationship
When we call BD’s call center, we have to wait on hold, and that is horrible. Also, I work with a...
Login or Create an Account to see details.
Culture, Value
One of our pain points with BD deals with how they do business. They are the king of...
Login or Create an Account to see details.
Relationship, Product
We try to utilize BD’s web portal for service cases as much as possible. At times, it isn't very...
Login or Create an Account to see details.
Loyalty, Product
The one area that BD hasn’t figured out is a Med ES fridge. They do have Med ES fridges out there,...
Login or Create an Account to see details.
Product
We would like better integration with the Pyxis Logistics inventory management software. What BD has...
Login or Create an Account to see details.
Loyalty, Product
The UI for the Pyxis MedStation ES is pretty straightforward and user friendly. Overall, relative to...
Login or Create an Account to see details.
Relationship
Overall, BD does a pretty good job of getting in contact, typically through email. Occasionally,...
Login or Create an Account to see details.
Operations
The initial training from BD is typically focused on our supergroup or a train-the-trainer focus,...
Login or Create an Account to see details.
Relationship
We would like more transparency from BD on where products are in development, in realistic timelines...
Login or Create an Account to see details.
Relationship, Product
We went through a fairly significant software update and had some of the usual bugs or issues, but...
Login or Create an Account to see details.
Operations
The ease of use of the Pyxis MedStation ES depends on how tech savvy the user is. The challenge is...
Login or Create an Account to see details.
Value
The Pyxis MedStation ES is expensive, and BD charges us for things.
Login or Create an Account to see details.
Product
The Pyxis MedStation ES interfaces well with Epic's system, so the two systems get along well, and...
Login or Create an Account to see details.
Relationship
We have a service team member for the Pyxis MedStation ES who helps us with issues at the hospital...
Login or Create an Account to see details.
Operations
Training for the Pyxis MedStation ES is done by the people in the hospital who come up with the...
Login or Create an Account to see details.
Operations
When we transitioned to a totally new platform, BD provided formal classroom events with nursing...
Login or Create an Account to see details.
Product
When we upgraded the Pyxis MedStation ES years ago, the vendor didn't have the CII Safe component....
Login or Create an Account to see details.
Relationship, Operations, Product
For nursing, the product is easy to use. The product is very user friendly. I'm not aware of any...
Login or Create an Account to see details.
Relationship
BD has shifted their online support. It is hard sometimes when we put in a ticket at 2:00 p.m. and...
Login or Create an Account to see details.
Product
Omnicell is really the only competitive company out there with a product similar to the Pyxis...
Login or Create an Account to see details.
Relationship, Product
We have had some bumps in the road with issues and troubleshooting. There are other things going on...
Login or Create an Account to see details.
Operations
For the Alaris product, BD does a better job coming in and doing a few-day training or refresher for...
Login or Create an Account to see details.
Product
We have had some issues with the product, mainly on the back end. Also, the software is built for a...
Login or Create an Account to see details.
Relationship
We have a pretty good relationship with BD. We have our resources, and we can reach out to them to...
Login or Create an Account to see details.
Operations
There aren't many bad things to say about BD's implementations. But with our most recent conversion,...
Login or Create an Account to see details.
Value
It has been interesting to watch BD grow and go through growing pains. BD is huge, and that is both...
Login or Create an Account to see details.
Product
From an IT perspective, I would like to see the Pyxis MedStation ES utilize some of the more modern...
Login or Create an Account to see details.
Product
The biggest strength of the Pyxis MedStation ES is the inventory management. There is staff...
Login or Create an Account to see details.
Culture
BD is such a large corporation that I don't know whether the left hand always knows what the right...
Login or Create an Account to see details.
Operations
We have had the Pyxis MedStation ES for a very long time. When the vendor makes any new updates, we...
Login or Create an Account to see details.
Product
Sometimes the people who use the Pyxis MedStation ES machines are very rough on them. There are...
Login or Create an Account to see details.
Loyalty, Product
We haven't had any problems with the Pyxis MedStation ES interfacing with our other system. The...
Login or Create an Account to see details.
Culture, Relationship
BD does not keep their promises because we have had confusion around support service level...
Login or Create an Account to see details.
Relationship
BD fixes the machinery when a ticket is put in. We started getting new reports out of nowhere that...
Login or Create an Account to see details.
Product
With the Pyxis MedStation ES, BD has not made improvements on the ease of use for nursing, but the...
Login or Create an Account to see details.
Product
For improvements to the product, we would like to see settings and configuration setups. Some things...
Login or Create an Account to see details.
Product
For integration with our EHR and the Pyxis MedStation ES, there has to be manual diversion checking...
Login or Create an Account to see details.
Product
The pharmacy staff loves the Pyxis MedStation ES. We had the ability to go with what a partner...
Login or Create an Account to see details.
Relationship
To me, BD is a vendor. We don't have as much say with them as we do with another vendor. And I don't...
Login or Create an Account to see details.
Relationship
From the IT side of things, BD is great overall. They do their own updates, and the system works...
Login or Create an Account to see details.
Relationship
We are very happy with the Pyxis MedStation ES, but BD struggles with response times to tickets that...
Login or Create an Account to see details.
Culture, Relationship
As far as the material goes and everything that is associated directly with our on-site stuff, I...
Login or Create an Account to see details.
Relationship
The turnaround time from the time that I submit a ticket to the time I have a tech person on site is...
Login or Create an Account to see details.
Product
I have worked with Omnicell, and their equipment is good. But the Pyxis MedStation ES is a bit more...
Login or Create an Account to see details.
Relationship
There have been a couple of recalls on our current equipment. I don’t feel like they have been...
Login or Create an Account to see details.
Culture
Preventative maintenance should be done on the Pyxis MedStation ES. I think we have a maintenance...
Login or Create an Account to see details.
Operations
When it comes to training from BD, the SCORM files that they provide are easy to put right into our...
Login or Create an Account to see details.
Product
I can't say anything bad about the Pyxis MedStation ES. We have looked at other products, but the...
Login or Create an Account to see details.
Operations, Value
BD has been very good about not overcharging. They have very good online training available at no...
Login or Create an Account to see details.
Product
I can teach someone to use the Pyxis MedStation ES, and they can function for medication...
Login or Create an Account to see details.
Relationship, Product
The Pyxis MedStation ES is user friendly, configurable, and more customizable to a certain extent,...
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have had the Pyxis MedStation ES for a while, so there is not too much that can be done. The...
Login or Create an Account to see details.
Product
The Pyxis MedStation ES has some issues and challenges that I'm hoping our latest update will fix....
Login or Create an Account to see details.
Operations
BD doesn’t reach out for ongoing training very regularly. They have a training portal, and we can go...
Login or Create an Account to see details.
Relationship, Product
BD is not perfect, but in terms of what they are supposed to be doing, they do a decent job. The...
Login or Create an Account to see details.
Relationship
The people change so much with BD. I never know exactly who to reach out to. I have one person who...
Login or Create an Account to see details.
Operations
There is a lot of legwork that needs to go into figuring out how everything works with the Pyxis...
Login or Create an Account to see details.
Relationship
A lot of times, it is hard to be proactive because something has to be messed up before we fix it....
Login or Create an Account to see details.
Relationship, Product
With the Pyxis MedStation ES, there is some difficulty with end-user familiarity with the system...
Login or Create an Account to see details.
Relationship
The support people are slow to respond. When we call BD for IT support, they take a long time to...
Login or Create an Account to see details.
Relationship
If BD is planning to work on something or dial into my machines, that is not always communicated. We...
Login or Create an Account to see details.
Culture
With the way that the vendor's contracts are written with the machines, the returns, the equipment...
Login or Create an Account to see details.
Loyalty, Product
Within our organization, we are on different servers, so the Pyxis MedStation ES doesn't talk to...
Login or Create an Account to see details.
Relationship
I don’t like BD’s 1-800 number at all. When we go through the middle person who answers the phone,...
Login or Create an Account to see details.
Relationship
When we are on hold with BD’s 1-800 number, the support people tell us that we can log on to the...
Login or Create an Account to see details.
Relationship
BD is proactive when the FDA gets involved, but not until the issue becomes regulatory. Once BD hits...
Login or Create an Account to see details.
Culture, Value
I think the Pyxis MedStation ES is expensive for what it is, but it does do what it is supposed to...
Login or Create an Account to see details.
Relationship
BD is very in tune and Johnny-on-the-spot with our upgrades. We have our own little field...
Login or Create an Account to see details.
Relationship
I have not had to call BD too terribly much this year. Their support could be better. I have been...
Login or Create an Account to see details.
Culture, Operations
I think BD has been fairly static from last year to this year. They do seem either overworked or...
Login or Create an Account to see details.
Operations
We have not needed to use BD’s training services. In general, their training is not very good. It is...
Login or Create an Account to see details.
Product
The integration part of the program just functions. BD has done a good job with that. The Pyxis...
Login or Create an Account to see details.
Relationship
BD is having a series of issues right now with product recalls, which are fairly rare in their area,...
Login or Create an Account to see details.
Product, Value
Delivering new technology that meets our needs is not BD’s forte. They make something that works,...
Login or Create an Account to see details.
Relationship, Product
I'm frustrated with the Pyxis MedStation ES. It works 9 out of 10 times, but then 10% of the time,...
Login or Create an Account to see details.
Operations
Our most recent upgrade of the Pyxis MedStation ES went really well. The upgrade was very well...
Login or Create an Account to see details.
Product
As far as functionality and reporting go, the Pyxis MedStation ES is better and easier to use in a...
Login or Create an Account to see details.
Product
In my role, I use the Pyxis MedStation ES daily. It is easy to use. In the product, we can find the...
Login or Create an Account to see details.
Product
The downside for the Pyxis MedStation ES is that it can be a complicated system, but I think all...
Login or Create an Account to see details.
Relationship, Product
For ease of use for end users, the Pyxis MedStation ES is a pretty darn good product. And I can't...
Login or Create an Account to see details.
Value
BD does not avoid charging for every little thing, but that goes beyond just the Pyxis MedStation...
Login or Create an Account to see details.
Operations
The implementation of the Pyxis MedStation ES was a conversion from a legacy system to BD’s new...
Login or Create an Account to see details.
Preferences