Thank you !

Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Automated Dispensing Cabinets.

Will you help us?

Take A Survey

Pyxis™ MedStation™ ES
Filtered view: All

Subject Expert
Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Automated Dispensing Cabinets on your dashboard or bookmark under

(Your Products / Your Organization's Products)

We are currently researching Automated Dispensing Cabinets.

Will you help us?

Take A Survey

to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by

Director

BD is still Best in KLAS based on what I have seen from other vendors. They have worked on their...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Issues tend to linger with BD's customer service for a long time, and it is almost like BD's people...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I expect more from BD because they are a big company. Their representatives should actually work...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is not very proactive. If we have issues, we have to reach out to BD.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have done a couple of projects with BD over the last couple of years, and their implementation...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system meets our needs for sure. We have modified our drug distribution model to revolve...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish that the cost of the Pyxis MedStation ES was not quite as high, both for the acquisition and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The technical support could be better for both the telephone and the field. The response time for...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I wish that the Pyxis CIISafe was better. Our version is approaching the end of its life, so that is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am pleased with the product's basic functionality. There are a few specific parts of the...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When the system first came out, the product was really a mess. But since then, I have been very...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis CIISafe is still running the same software from when I first got into the Pyxis MedStation...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The tech service call center for the system is not accommodating. The customer service side is...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation with the Pyxis MedStation ES was excellent. The implementation team was very good...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would absolutely buy the Pyxis MedStation ES again. We have had it for so long that when we do an...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we have needed to reach out to BD, we have spoken with and interacted with the same few people....

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES is getting old. It needs some upgrades.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support has always been good. Their customer service is standard best in practice. I...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor doesn't avoid charging for every little thing. They have been getting us on a couple of...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is no ongoing training for the system. The vendor has things on their website, but we have to...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support has improved a little bit, but there is no proactive service.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is usually reliable and consistent. I like that the system can be on most of the support...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The machines are good when they are new. Our machines are a bit old, but they are still very good....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD hasn’t changed anything about the product because they want to sell the new version of cabinets...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The service is very good. BD responds very quickly, and they take care of our problems within days,...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor's support is a little hit and miss sometimes. The interface support is severely lacking...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor definitely avoids charging for every little thing. There are things I can’t believe the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We know exactly what we are getting into with the product, and the vendor doesn’t oversell it. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is room for improvement around the system's functionality. There are some things we need out...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor has regularly cadenced upgrades. Those upgrades were put on hold due to COVID-19. The...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our field service tech from the vendor is just stellar. The tickets sometimes get lost in the...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor executive involvement has been good. We have a customer success manager, and if we are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is definitely doing exactly what we want it to do. It definitely works and is a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is expensive, but it is doing what we need it to do. The little nooks and crannies that...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There are not many users of the system out there, but we have had a good experience with it.

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Pyxis MedStation ES is a product that we have been with for quite a while. We have had a few...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Over the last few years, the level of service that we have gotten from BD has greatly improved. We...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Pyxis MedStation ES will try to act like an eMAR. It will try to bring the medications that are...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the period of time that we have been working with BD, we definitely had some promises for...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Whenever we do an upgrade, it always seems like we find things that don't work as advertised in our...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD has a training website that supplies a lot of their training materials. That has definitely...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Pyxis MedStation ES has been pretty solid. We have our technician on-site quite a bit to fix...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is constantly adding little changes, but that is because they have to. We point out all the flaws...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD uses a tool called Silverlight to gain remote access to servers, and that product has become a...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our hospital was involved in a serious issue that shut down our entire system. The Pyxis MedStation...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the physical product is stable. It seems to be okay. But our service and support have...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is trying to sell us some additional products on their product line, but at least their...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we try to get BD to address the issues with their support, everybody gets on a call; BD gets...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For training, all BD really does is provide paper documents at this point. There is not a whole lot...

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use BD’s smart remote temperature monitoring product, and that needs to be validated every year....

Sep 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The solution is pretty easy to use because it has a touch screen rather than a keyboard.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Occasionally, the system updates on its own, but there is no warning that the device is going to go...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We get a different tech every time; there is no consistency. That is the case with every product...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product works as advertised. I like the system.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I liked the last upgrade BD had. They have some nice new features. BD seems to listen. They added a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The field service tech that we have right now is wonderful. We have had several techs in the past...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we need support from BD’s service center, it is a struggle. We have the right level of service,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In general, the Pyxis MedStation ES is good. We have a pretty extensive system with a lot of...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are some functions of the Pyxis MedStation ES that could be a little bit better. Something we...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a while since we have had any training from BD because we have had the product in place...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product’s integration is very good. When we have an interface that goes down, that is a huge...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In our history with BD, I don't think they have popped up with new, extra charges or anything like...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD really hasn't released any new technology in years, so the Pyxis MedStation ES works very...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Pyxis MedStation ES works better than another BD system we have. There are not as many bugs in...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Someone would have to be a very big proponent of the Pyxis system to use it. If I was implementing a...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are upgrading to a new version of the Pyxis MedStation ES. Our upgrades are going really well...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don’t have a set-in-stone cadence for upgrading the Pyxis MedStation ES equipment. It all seems...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD seems to choose randomly what to charge us for. Sometimes we get free upgrades that surprise us,...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The overwhelming majority of the training is put on our organization. BD does at least have some...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The service is pretty reactive. Sometimes it takes time to get to the person that we need to answer...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are happy with the Pyxis system; we have no desire to change.

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would like to see more executive involvement from BD; it doesn't have to be a lot, but some would...

Aug 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have worked with the Pyxis system for many years. The interface is great. Since we have gone to...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

BD struggled with the implementation. That might not have been their fault because we went live...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The Pyxis MedStation ES is great. Every time I have a question about anything, BD’s tech support...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I don’t know whether it is possible for the Pyxis MedStation ES to improve. It is just not an easy...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our CPOE system is outdated, and the Pyxis MedStation ES doesn't interface with it to determine the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are happy with the Pyxis MedStation ES. When we switched from another vendor, there were things...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am particularly happy with the half-height CUBIE systems in the Pyxis MedStation ES. BD didn’t...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

One thing that is a downside to the Pyxis MedStation ES is the open-matrix drawers. There is really...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is some reporting in the Pyxis MedStation ES that is pretty good, but sometimes we would like...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The CUBIE pocket lids are changing because they just don’t flip up or open properly after a while....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are not very many service techs in our area, and it would be a good idea for BD to do more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of the product's ease of use, the reports could be a bit better for the people on my team...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is very reliable, and BD backs it up. We pay an arm and a leg for it, so they should....

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD has done well with the Pyxis MedStation ES. The Pyxis MedStation ES is not really a core system;...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a lot of sites, and we are using another vendor's EHR for all of them. The way that the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD does a really good job at implementation. They are good at holding our hand, having somebody...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have issues with the price. I would have an equivalent value if I put a Porsche in my garage for...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD's support is good, but it is not perfect. Support has been less than perfect late at night on...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When we did an upgrade to a BD product, we needed to expedite things so that we could meet our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I really love the Pyxis MedStation ES. It has some of the best reporting features out of all the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is definitely some room for optimization. Right now, I can't get a report that runs all my...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a very good relationship with my salesperson and our major representative. We spend a lot of...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD is pretty responsive. We called BD to say that we had a critical ticket that needed to be done...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD stays fairly proactive. We have had the Pyxis MedStation ES for a long time, and it has not...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would love to see more equipment innovation from BD. One of the newest things on the market is the...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have a lot of data points for outcomes. Data points depend on our management of the Pyxis...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My biggest complaint is that BD makes us pay to profile stations, and I think that is asinine. There...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I can’t imagine how BD could make the Pyxis MedStation ES any easier than it already is. We have put...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD could be more proactive when it comes to preventative maintenance. We are the ones initiating and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There is only one report from the Pyxis MedStation ES that I don’t have that I would like. When...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We chose to use the Pyxis MedStation ES for functionalities that we used another product for. Our...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This solution is the only automation that I have used, but I know it has market share. I consider it...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD does offer ongoing web-based training. It is available, but we just have to find it. I have seen...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

As usual, the product is doing pretty well. Things are great.

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We just finished a big upgrade for the Pyxis MedStation ES, and there have been a couple of bumps on...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, I am very satisfied with BD's products and their customer support. I am very happy with...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES is a very good machine. It is very functional, so we have been really...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The implementation services were really good. The biggest thing was BD's commitment. They were very...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES is a much better product than the old system version was. It is more...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We don't have Knowledge Portal, which is BD's tool for detailed reports, diversion research, and...

Jul 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

One of the reasons we moved away from the cabinets was because of the issues with the biometric ID....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor was slow to make any changes. That was the bad part of the Pyxis MedStation ES that drove...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system doesn’t back up data for more than three months. If we want to run a report longer than...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like that the that the CUBIE pocket opens automatically, and the drawer opens so that we don't...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we delete a user in the Pyxis system, we delete a lot of their activity, so we can’t search for...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD’s specialists are very knowledgeable. They are certainly showing us things, and their...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have no issues with the Pyxis MedStation ES. I am very satisfied with the product, with not only...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Over the next while, we will be getting upgrades to our BD products. With each iteration, I...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The cabinets are always fairly current per our contract, so BD delivers on promises. We are under...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training needs to be more detailed. Online training probably would have been helpful.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product quality is pretty rock solid. The system is rarely down. We have had Pyxis Medstation ES...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is easy to use. It is pretty intuitive.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support people are a little slow to get back to us sometimes. There aren’t many issues, but they...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product is super expensive.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would recommend the product. From what I have found in the marketplace, the Pyxis MedStation ES...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Pyxis MedStation ES does break down quite a bit.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, the Pyxis MedStation ES is a pretty good product, and the nurses like it.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD is not the company it used to be. They get updates to us when it is convenient for them. That is...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD is pretty good about avoiding nickel-and-diming us, but that is only because we have an account...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

At one point, the machine was down for over a day because BD did a horrible job with a conversion.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The front-user training is good, but the training for the go-live and upgrade process is painful. We...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The phone and web support is not great at all. We have had software bloat several times.

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Unfortunately, in order to get anything done, I have to call an executive directly. The normal...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD suggested that we wait for the new version, and that was really helpful info because there was...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We really like the product's flexibility. We can access this system and even troubleshoot from home....

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

This is a pretty stable product. We like it, and it does the job. The product really helped our...

Jun 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD has a vision for the Pyxis MedStation ES, and they deliver. Knowing what I know from the past and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD has been pretty good to us. They have included some things in the contract free of charge.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

During the implementation, we had some struggles. BD needs to have better testing plans and more...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD supplies training, and that is great, but the communication, training materials, and structure...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have requested multiple significant enhancements to the product. BD needs to develop the product....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We don't really have any issues with the product not working. We have never really had any...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We are heading in the right direction in terms of the system driving tangible outcomes. There is...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My gripe with BD is the customer service piece. Over the years, as companies have merged and come...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If the company were more concentrated, there might be an opportunity for some efficiency. My...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES has an interface so that the nurses can add the medications they want from...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD tells us that we should plan on having the hardware for about 5 years before replacing it. The...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would encourage people to go on-site and take a look at the Pyxis MedStation ES. Anybody can make...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My only concern is that sometimes the vendor doesn't report to me when they find issues. They are...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have account executives that are responsive, and we have regular calls with BD's leadership that...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would buy the cabinets again. We are looking at renewing our contract. An upgrade is coming, and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support is good once we get to someone who can support us. It takes a long time to get ahold of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD has tools that alert their team to potential problems, so that is good. They are proactive about...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

It is really easy to pull data from the software. Also, the Pyxis MedStation ES cabinets are a lot...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is not proactive. I don't recall BD ever contacting us about preventative measures.

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES has drawers that only give us access to what we ask for. In the product,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is great. We were manual before, so it has completely changed how we run the pharmacy,...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD gave us a lot of extra things to start out with, so I don’t anticipate needing anything for a...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the implementation of the system, we were left to figure out a lot of things for ourselves....

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Usually, when I open a support ticket, it gets answered pretty quickly, but with the last couple of...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have trouble sorting and filtering reports from the system. The reports are sometimes great and...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Because of the hours our pharmacy operates, I wish that there was some way that we could allow...

May 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have a love-hate relationship with the reporting features. The system has a lot of ability to pull...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Most of what the cabinets do is exactly what they were designed to do. They are stable and don’t go...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I felt like we got the B-team for the implementation, and that was a problem. The team was not very...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We were very satisfied and happy with the implementation of the Pyxis MedStation ES, but we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If I could rate our ability to receive our money's worth even higher, I would. I was able to buy new...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

This is our mainstay product for dispensing oral solids. However, BD has archaic infrastructure...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD wants to charge us for everything. There is not really a whole lot that is new with them....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support is very good, and it is getting the job done that we need. There are occasionally...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

For our standards, BD is sometimes a little slow to respond. Sometimes, BD oversells the product,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is access to BD's customer portal, and BD provides on-demand training. We can go into the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lack of comprehensive evaluation in terms of what the effects of BD’s upgrades are.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is well integrated with inventory management, so it is very robust. BD provides...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The reporting in Pyxis MedStation ES seems to be oversold. It isn't what we need it to be. The...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Pyxis MedStation ES is pretty intuitive for the end user. I would recommend the system. I was...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don't want to repeat the first year after we implemented Pyxis MedStation ES. We lost...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When an issue occurred, it was difficult to get the attention of BD, and it took time before I got...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Everything that BD is proactive about has a price tag. They inform us about new technology, but...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

BD has technology for drug diversion, but the technology is still not wireless. Their technology is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When we initially installed Pyxis MedStation ES, there was training. But I have never seen any...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The training for Pyxis MedStation ES was excellent. However, once we signed off on the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product's functionality is promoted as being more than it really is. Some of the software needs...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Pyxis MedStation ES would be easier to use with some user-friendly lingo. The system has IT lingo,...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD charges a lot for maintenance fees. We purchased the machines, but we still have to pay a service...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had Pyxis MedStation ES at our institution for quite a long time. We have had really good...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have an executive account representative. When we have issues or need to escalate, I just reach...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD has an inventory analytics add-on. It comes at an extra cost, but it analyzes all of the parts...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD always does a really good job with their go-lives and trainings.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I am not getting emails from BD like I was before. Maybe I just got off of their email list. Having...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is always looking to upgrade and make changes.

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor is slow to develop enhancement requests. In the solution, we don’t know who pended the...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

If we order things the exact way that we want them to be, then we get the smart drawers that we...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The cabinets are our workhorses. The vendor puts more time and effort into the cabinets than a lot...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor could emphasize other instruments for medication safety and have fewer software errors. I...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor is good at offering suggestions or ideas about how to solve problems. Some ideas come...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD is quicker about upgrading the system than other vendors we work with. That is because there are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes we are naive or don’t know the vendor's lingo, but the sales representatives are nice...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Anytime we can save a patient from a medical error and avoid an event, that makes the millions of...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor's support is alright. It used to be a lot better, but I think they have cut down on their...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD has been very helpful. Their IT has always been quick to respond and to help us correct anything...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES has always operated well. I have never really experienced too much of an...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The cabinets are great. I have no complaints. We are actually expanding with the product, and it is...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CareFusion is pretty good, and we have a good relationship with our account representative. They...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES has excellent reporting and analytics. The data is useful and easy to obtain....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES is user friendly. The cabinet works reliably, and I can teach people how to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The interoperability between our EHR and the Pyxis MedStation ES is not working. Our EHR is an old...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

A lot of the charges are grouped together, so there is not a whole lot of charging for every little...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES is better than the last version was. I like the way the drawers are...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There are a few minor issues around how to get things into the system. Keeping the formularies up to...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have had the Pyxis MedStation ES for a long time, and it is the only product I have had because it...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the system because it is fairly straightforward and intuitive. It interfaces well. We can get...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sometimes the hardware has some glitches, like pockets that are failing. Those are not always user...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

I like the Pyxis MedStation ES; it works well. I definitely like the Pyxis MedStation ES better than...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I have used the Pyxis MedStation ES since I have been here, and the machine seems to work pretty well....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We will do an evaluation of the Pyxis MedStation ES in the future to decide whether we will keep it...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t think that we have had any major concerns with support. We are working through things right...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The support has been pretty good. I don't have any major complaints or comparisons to make because...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

There may be some better solutions that we don’t use right now. One of the major issues is that...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Better communication with the EMR would be nice. The issue could be a limitation of our EMR too. We...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We are satisfied with the vendor’s response time. I am sure BD has email support as well, but since...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

There isn’t really anything I am excited to see from BD on the product. The product does what it is...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor mostly keeps their promises for this product. They do a better job with this product than...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The vendor charges for every little thing on this product. There were several features we did not...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system meets the needs of the dispensing cabinet. We run into problems with the software. It has...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product functions great, and BD has improved the software as they have upgraded it. The number...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The support quality has gone way down. I feel like once people are high enough on the pay scale, the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

BD is always responsive. There was a point during the implementation when we were having trouble,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Pyxis MedStation ES is very user friendly. All the functionality is available on the computer in the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

The machine is easy to use, but the portal is harder. I am not very impressed with the reports. They...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

During the whole implementation, the product didn't work as it should have. BD had enough team...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

When the product works correctly, it works great and is easy to use. If everything goes as planned,...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

BD's reports are better, but the product that needs to be updated is their Pyxis CIISafe product....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

So far, things have been good with BD. We recently implemented Pyxis Medstation ES. I thought the...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Overall, I am very happy with the product. I would recommend it. We are just now getting into...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had some issues with Pyxis MedStation ES, and the vendor has always sent somebody to help us...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The Pyxis MedStation ES works really well. BD's process for expansion or deexpansion has helped us....

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We did our own training for the Pyxis MedStation ES. BD trained us with the train-the-trainer...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

With the Pyxis MedStation ES, some optimizations and the process for putting in tickets for...

Mar 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I like the ease of use, the functionality, and the administrative rights that I have