Pyxis™ MedStation ES™
Filtered view: All
Subject Expert
Jackson Tate
Research Director
Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Functionality and Upgrades
We did an upgrade recently, and BD has improved. They made some upgrades that lead more towards...
Login or Create an Account to see details.
Service and Support
BD's customer support line has a long wait time. Sometimes the fastest time to talk to someone is 30...
Login or Create an Account to see details.
Relationship
BD is usually proactive if they are trying to sell a new product or a new version or when there is a...
Login or Create an Account to see details.
Interfacing and Integration
There is a gap in the integration even within different systems from the same company. For example,...
Login or Create an Account to see details.
Relationship
BD’s ongoing support is good. They help us if we need them. I meet with BD’s team regularly and have...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The product helps us to prevent diversions and have faster turnaround times. I would definitely...
Login or Create an Account to see details.
Future Outlook
Hopefully, we will be more satisfied next year. We are working on implementing BD's anesthesia...
Login or Create an Account to see details.
Functionality and Upgrades
The Pyxis MedStation ES functions well for us. The product does what it is supposed to. Also, people...
Login or Create an Account to see details.
Technology
The cabinets have drawers, and one type of drawer basically has an open matrix, which is the...
Login or Create an Account to see details.
Technology
We would love to see a combination of a tower and a cabinet. Right now, we have to stack the two...
Login or Create an Account to see details.
Service and Support
BD delivers new technology. I get updates from BD. The vendor’s sales staff has dropped off a little...
Login or Create an Account to see details.
Functionality and Upgrades
BD is slow at getting changes on board. They are not nimble enough. If we need something changed or...
Login or Create an Account to see details.
Technology
For most of our cabinets, the real customers are the nurses, and my job is to keep the cabinets...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The Pyxis MedStation ES has gotten more expensive lately. But BD has been flexible. I would say they...
Login or Create an Account to see details.
Technology
There is not much downtime, and we can get things fixed relatively quickly. The products have a good...
Login or Create an Account to see details.
Functionality and Upgrades
When we upgraded to the product, it was a bit harder to find our patients when we were removing...
Login or Create an Account to see details.
Other Observations & Comments
The product is pretty user friendly, but I feel like it could be a little more user friendly. The...
Login or Create an Account to see details.
Implementation and Training
When BD first implemented the product for us, we had an easy, user-friendly training module brought...
Login or Create an Account to see details.
Functionality and Upgrades
BD has made a lot of modifications and improvements to the product over the years. BD has done a lot...
Login or Create an Account to see details.
Technology
We are still running into a lot of issues with the product with regard to hardware. The parts are...
Login or Create an Account to see details.
Functionality and Upgrades
One of the product’s strengths is its ability to communicate by providing information up front to...
Login or Create an Account to see details.
Lessons Learned
People should make sure that the features they are looking for are brought up in the discussion with...
Login or Create an Account to see details.
Relationship
We have basically zero interaction with BD. The only interactions we have with the vendor are when...
Login or Create an Account to see details.
Functionality and Upgrades
We have implemented a couple of new features from the product and expanded things into other...
Login or Create an Account to see details.
Implementation and Training
We have a lot of staff that come through either pharmacy, technology, nursing, or physician...
Login or Create an Account to see details.
Functionality and Upgrades
The one thing that I hear from my folks is that the reporting capabilities are not as good as they...
Login or Create an Account to see details.
Interfacing and Integration
From a functionality standpoint, the product is great. The product interfaces with everything, is...
Login or Create an Account to see details.
Sales and Contracting
We were working with one of the vendor's competitors on a bid for some pumps, and that vendor was...
Login or Create an Account to see details.
Functionality and Upgrades
There are some things I don't like about the Pyxis MedStation ES. One of those things is when we are...
Login or Create an Account to see details.
Functionality and Upgrades
The upgrade has gone over very well. The setup was very similar to the previous setup for nurses, so...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We installed a printer on top of the Pyxis MedStation ES to print out labels for nursing staff, so...
Login or Create an Account to see details.
Lessons Learned
Whether or not the vendor avoids charging us for every little thing depends on who my field service...
Login or Create an Account to see details.
Service and Support
BD is proactive because they reach out and offer to do preventative maintenance on our machines.
Login or Create an Account to see details.
Interfacing and Integration
The product interfaces very well with our electronic medical record, and we typically don't have any...
Login or Create an Account to see details.
Interfacing and Integration
There are still a few things that we would like to see change. We are currently working on an...
Login or Create an Account to see details.
Functionality and Upgrades
I have not been happy with the Pyxis MedStation ES because we haven't had a version update in years,...
Login or Create an Account to see details.
Implementation and Training
We just went through a Windows 10 upgrade, and that went extremely well across the system.
Login or Create an Account to see details.
Technology
I think the product is fairly user friendly. The options that BD offers with the Pyxis MedStation ES...
Login or Create an Account to see details.
Relationship
We have a project manager and an executive representative for customer service that we talk with on...
Login or Create an Account to see details.
Functionality and Upgrades
In the Pyxis MedStation ES, there are a couple of weird little things that we have to explain to the...
Login or Create an Account to see details.
Technology
The Pyxis MedStation ES is a good piece of technology, but BD hasn't made a whole lot of changes to...
Login or Create an Account to see details.
Functionality and Upgrades
When we went live with the Pyxis MedStation ES, there were a lot of bugs, and it took months and...
Login or Create an Account to see details.
Relationship
The vendor eventually got everything worked out, but I couldn't say that they kept all their promises....
Login or Create an Account to see details.
Functionality and Upgrades
I would rather use previous versions of the product to construct the reports. My biggest complaint...
Login or Create an Account to see details.
Implementation and Training
When it came to the training, BD wasn't as thorough as they could have been.
Login or Create an Account to see details.
Service and Support
The BD service representatives who come to us are proactive because they do preventive maintenance....
Login or Create an Account to see details.
Functionality and Upgrades
I would tell my peers that there are some issues with the Pyxis MedStation ES, but overall, the...
Login or Create an Account to see details.
Functionality and Upgrades
I like the product. It is easy to use, and I can find just about anything that I need to find. If I...
Login or Create an Account to see details.
Future Outlook
I know it is very expensive, but the Pyxis MedStation ES is definitely worth the money. However, our...
Login or Create an Account to see details.
Functionality and Upgrades
I think BD's product fails in the deeper reporting tools. They have a platform called Knowledge...
Login or Create an Account to see details.
Service and Support
Recently, I needed the BD support team to do something for me. Even though a sister hospital got the...
Login or Create an Account to see details.
Relationship
I really like the Pyxis MedStation ES, especially with the latest upgrade. Every time that we have...
Login or Create an Account to see details.
Functionality and Upgrades
The product is pretty similar to the iPhone. If someone can read, they can figure the product out.
Login or Create an Account to see details.
Service and Support
BD has a solid product, but the Pyxis MedStation ES just doesn't change very often, so there is no...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
We are paying a lot of salaries, but BD seems to be taking more money and giving less labor.
Login or Create an Account to see details.
Technology
BD has been going through some changes on their website for the Pyxis MedStation ES, and that has...
Login or Create an Account to see details.
Service and Support
BD is being cantankerous about upgrading the Pyxis MedStation ES. We are having a hard time...
Login or Create an Account to see details.
Functionality and Upgrades
The Pyxis MedStation ES is simple to use for end users. That is the product's strong point. It is...
Login or Create an Account to see details.
Other Observations & Comments
We have a pretty normal relationship with BD. The support team is pretty good, but they let me off...
Login or Create an Account to see details.
Technology
BD does not deliver new technology. I have never had BD be proactive in anything. Thankfully, I...
Login or Create an Account to see details.
Implementation and Training
It would be nice if BD had a checklist that they went through for the implementation. Their project...
Login or Create an Account to see details.
Implementation and Training
BD says training is digital, but they really don’t offer training. What they pushed us toward and...
Login or Create an Account to see details.
Service and Support
The Pyxis MedStation ES does have integration of orders and ADT information with our EMR system, and...
Login or Create an Account to see details.
Service and Support
The Pyxis MedStation ES is functional, and that is a requirement in the pharmacy industry. A product...
Login or Create an Account to see details.
Other Observations & Comments
BD sells a tool called Knowledge Portal, and it is basically a data warehouse. Each night, the data...
Login or Create an Account to see details.
Service and Support
BD’s support model is not good. They are always saying they are aware of an issue and making a...
Login or Create an Account to see details.
Relationship
I would like to see BD perform an annual health checkup and ask where we are with our system and...
Login or Create an Account to see details.
Service and Support
BD's customer service isn’t great. We are dealing with an upgrade right now, and it is a painful...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD does not keep all of their promises. There are certain things that we have been charged for, like...
Login or Create an Account to see details.
Interfacing and Integration
The Pyxis MedStation ES works about as good as we think it should, but there are certain things that...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Most people try to get as much as they can from the Pyxis MedStation ES; however, our approach has...
Login or Create an Account to see details.
Service and Support
Whenever there is an issue, we usually submit a ticket online, and the vendor is pretty quick to respond....
Login or Create an Account to see details.
Lessons Learned
For the most part, BD avoids nickel-and-diming. That is changing though. In particular, BD has...
Login or Create an Account to see details.
Interfacing and Integration
We like the scalability of the system and the fact that BD is creating a fully integrated enterprise...
Login or Create an Account to see details.
Relationship
The vendor is very good about incorporating the customer’s feedback into future state upgrades.
Login or Create an Account to see details.
Other Observations & Comments
I would definitely like for the vendor to come up with an integrated printer that is reasonably...
Login or Create an Account to see details.
Functionality and Upgrades
The main thing I would like BD to do is have an end-to-end medication management system. They have...
Login or Create an Account to see details.
Functionality and Upgrades
BD needs to update the return bins of the product. The return bins require a really standalone,...
Login or Create an Account to see details.
Service and Support
BD used to schedule times when they would visit to provide preventive maintenance. The vendor would...
Login or Create an Account to see details.
Relationship
BD struggles with their promises around timelines. Things that the vendor says are coming do come...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
In the past, Pyxis sent out tons of things and then charged us for them all. Some of the vendor's...
Login or Create an Account to see details.
Technology
Going from the Pyxis MedStation 4000 to the Pyxis MedStation ES, we lost some usability in terms of...
Login or Create an Account to see details.
Functionality and Upgrades
One thing that I wish the Pyxis MedStation ES had is a real-time inventory and usage dashboard....
Login or Create an Account to see details.
ROI / Cost (care and feeding)
Anything we need to have changed on the system costs us.
Login or Create an Account to see details.
Functionality and Upgrades
The training for the Pyxis MedStation ES is very good. The product works well and is integral to our...
Login or Create an Account to see details.
Interfacing and Integration
The Pyxis MedStation ES communicates with our MAR and our charting system, and that is more than I...
Login or Create an Account to see details.
Functionality and Upgrades
We have run into some challenges from the manager's side while trying to add users and grant...
Login or Create an Account to see details.
Functionality and Upgrades
I really like the Pyxis MedStation ES compared to another product I have used. It is user friendly...
Login or Create an Account to see details.
Relationship
BD is proactive, and I have them on speed dial. I know the representative's first name, and we have...
Login or Create an Account to see details.
Functionality and Upgrades
The Pyxis MedStation ES is very user friendly for all disciplines, including pharmacy,...
Login or Create an Account to see details.
Functionality and Upgrades
I appreciate the cloud-based server that BD moved to from the Pyxis MedStation 4000 system. With the...
Login or Create an Account to see details.
Relationship
I would like BD to touch base more frequently to make sure we have everything we need. They could...
Login or Create an Account to see details.
Functionality and Upgrades
Overall, the Pyxis MedStation ES has been pretty good for us. I am glad we went to BD from our...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
BD came in and pushed pretty hard for us when we were looking for a new system. Part of the appeal...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD has such complicated contracts that there seems to be a fee for everything. I would tell clients...
Login or Create an Account to see details.
Relationship
I like how our systems are getting more integrated with the product. BD’s ability to work with us...
Login or Create an Account to see details.
Functionality and Upgrades
BD is very good to work with, and they maintain the system well. The Pyxis MedStation ES is probably...
Login or Create an Account to see details.
Functionality and Upgrades
BD doesn't have the ability to customize much, but that is part of their design. The product works...
Login or Create an Account to see details.
Service and Support
BD's support model is vertically integrated. We have significant involvement at a local level in...
Login or Create an Account to see details.
Functionality and Upgrades
BD could work on not having as many boxes open simultaneously in the system because things become...
Login or Create an Account to see details.
Functionality and Upgrades
The product provides all the safety checks and balances that are needed. Other than that, I don't...
Login or Create an Account to see details.
Functionality and Upgrades
When someone goes to the Pyxis MedStation ES, it gives them a list to unload, and that functionality...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I haven't found a better offering on the market. We are pretty far down the Pyxis MedStation ES...
Login or Create an Account to see details.
Interfacing and Integration
Most parts of the Pyxis MedStation ES interfaces. With the Pyxis MedStation ES, the integration,...
Login or Create an Account to see details.
Functionality and Upgrades
I would love to see BD start getting into some kind of technology. I want items that are going to...
Login or Create an Account to see details.
Relationship
The Pyxis MedStation ES meets my needs, but I don't see the vendor being very proactive.
Login or Create an Account to see details.
Relationship
I have run into a couple of little charges for things that are separate from the regular package,...
Login or Create an Account to see details.
Sales and Contracting
We have a unique situation when it comes to our Pyxis MedStation ES maintenance. BD took that into...
Login or Create an Account to see details.
Implementation and Training
We are upgrading all of our equipment, and the company, as a whole, is having some issues. We have...
Login or Create an Account to see details.
Technology
Overall, the product is great. The cabinets get a lot of use here. There are a lot of moving parts,...
Login or Create an Account to see details.
Other Observations & Comments
I don't think I would choose the Pyxis MedStation ES again. I would go with Omnicell's product if...
Login or Create an Account to see details.
Functionality and Upgrades
BD's updates are lacking. The product needs to become more contemporary. The vendor's customer...
Login or Create an Account to see details.
Functionality and Upgrades
I like that a new user can go up to the screen and, even if they must push the More button, can...
Login or Create an Account to see details.
Relationship
The vendor keeps their promises but not in a timely manner.
Login or Create an Account to see details.
Relationship
We have a long-standing relationship with BD. The best thing about the vendor is our representative....
Login or Create an Account to see details.
Relationship
The vendor comes out occasionally to inspect the product, but they don’t always do a great job of that....
Login or Create an Account to see details.
Functionality and Upgrades
The day-to-day functionality of the product is great. I don't hear much about it, and that is the...
Login or Create an Account to see details.
Implementation and Training
The vendor’s upgrade process is just extremely slow and painful. We have meetings where we discuss...
Login or Create an Account to see details.
Service and Support
There is usually a delay between when we have new suggestions for the product and when the vendor is...
Login or Create an Account to see details.
Relationship
BD is one of our largest partners, and we are tight with them. We have used BD and partnered with...
Login or Create an Account to see details.
Service and Support
If we have a question, we have resources at higher levels that can assist us. We usually go through...
Login or Create an Account to see details.
Interfacing and Integration
There are a couple of nuances in the Pyxis MedStation ES. In those areas, the product isn't as good...
Login or Create an Account to see details.
Interfacing and Integration
When we moved to a new EHR, the Pyxis MedStation ES cabinets seemed to be working as well as they...
Login or Create an Account to see details.
Technology
If an organization designs the system to maximize barcoding and instructions, the system can be used...
Login or Create an Account to see details.
Future Outlook
We don't have any plans to change products. I would choose the Pyxis MedStation ES again. It is all...
Login or Create an Account to see details.
Service and Support
I have always had great customer service people and technicians from the vendor. Our technician...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD doesn’t charge us for every little thing, but I am worried they will start to. The last time we...
Login or Create an Account to see details.
Functionality and Upgrades
We have been fortunate in that we have gotten every upgrade in a timely fashion. Anytime we have an...
Login or Create an Account to see details.
Service and Support
Because we have been using the product for so long, we sometimes have a feel for what a solution to...
Login or Create an Account to see details.
Lessons Learned
I would advise others to always go for the best price with BD, even if they might have to wheel and...
Login or Create an Account to see details.
Functionality and Upgrades
When someone is removing something through an override that the Pyxis MedStation ES is recommending,...
Login or Create an Account to see details.
Technology
BD hasn't really done any for us in terms of technology for a long time.
Login or Create an Account to see details.
Functionality and Upgrades
I would definitely recommend the Pyxis MedStation ES. There are a couple of things that I would...
Login or Create an Account to see details.
Functionality and Upgrades
When the nurse goes to remove a medication, either the open matrix door or the tower door pops open...
Login or Create an Account to see details.
Implementation and Training
BD doesn't do ongoing training. But we can always call when we need help. BD trains us so that we...
Login or Create an Account to see details.
Functionality and Upgrades
It is very nice to have the Pyxis MedStation ES cabinets. We like the ease of processing medications...
Login or Create an Account to see details.
Relationship
From time to time, BD leaves a little to be desired. I have been having issues with my local sales...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
I definitely feel like BD nickel-and-dimes us. They charge for everything. We are still getting...
Login or Create an Account to see details.
Service and Support
When something goes live, BD makes sure that people are here not only to make sure that the...
Login or Create an Account to see details.
Other Observations & Comments
Sometimes, we are limited by financials and system-wide decisions. The issue isn't necessarily that...
Login or Create an Account to see details.
Interfacing and Integration
Despite the issues we have with the Pyxis MedStation ES, I still think it is the best solution...
Login or Create an Account to see details.
Other Observations & Comments
BD’s service is sometimes a little slow, but BD usually does a pretty decent job with upgrades. With...
Login or Create an Account to see details.
Functionality and Upgrades
With the Pyxis MedStation ES, we do a lot of barcode reading, and I have to set up every single...
Login or Create an Account to see details.
Functionality and Upgrades
The product is getting better and better all the time. It is easy to use, and the enterprise...
Login or Create an Account to see details.
Service and Support
I wish BD’s service were a little better. We only have one service person for our whole region. We...
Login or Create an Account to see details.
Relationship
At the higher levels with the BD executives, there are some people that are a delight to work with...
Login or Create an Account to see details.
Other Observations & Comments
We wish more things were available from BD and that those things were not necessarily à la carte.
Login or Create an Account to see details.
Service and Support
BD is getting better at being proactive. We have executive contact with BD, and that situation has...
Login or Create an Account to see details.
Implementation and Training
I was very impressed with the training that we got for the Pyxis MedStation ES machines. There are a...
Login or Create an Account to see details.
Implementation and Training
The implementation went well. We bit off a larger chunk than we would have liked to because we...
Login or Create an Account to see details.
Service and Support
There is a difference in the turnaround time for BD's hardware customer service and the customer...
Login or Create an Account to see details.
Implementation and Training
BD had a lot of major hiccups in the process of getting started with the product, and there wasn't...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD is a little behind some of our other vendors in delivering on the promises that were made....
Login or Create an Account to see details.
Service and Support
We definitely like BD's help support system. We can contact the support people via the customer...
Login or Create an Account to see details.
Implementation and Training
We have electronic training software set up with BD that each new staff member can use.
Login or Create an Account to see details.
Service and Support
BD's support staff is wonderful. I can call the BD support person whenever, even for a small...
Login or Create an Account to see details.
Implementation and Training
BD could actually show us how to do things during the training. BD tried to train us beforehand, but...
Login or Create an Account to see details.
Functionality and Upgrades
We like the Pyxis MedStation ES. The machines are pretty self-running. We haven't had many problems...
Login or Create an Account to see details.
Future Outlook
The only thing about the product I am not satisfied with is the controlled safe. It is like the...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD likes to charge us for a lot of things that should be included. There are little software tweaks...
Login or Create an Account to see details.
Implementation and Training
BD does not do much ongoing training. They may train one or two people, but BD relies on the...
Login or Create an Account to see details.
Functionality and Upgrades
The products are reliable. They solve a need very well, and there is relatively little downtime. The...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD does not charge for every little thing. We have a capped contract with them. We really do work...
Login or Create an Account to see details.
Service and Support
Once the product is launched, we don't really see the vendor again. There are no ongoing meetings...
Login or Create an Account to see details.
Functionality and Upgrades
In the Pyxis system, we always have weird workarounds that we are trying to fix. They aren't...
Login or Create an Account to see details.
Service and Support
I feel like the BD support people should be doing preventative maintenance. Part of my service...
Login or Create an Account to see details.
Win/Loss - Why they were selected (by current clients)
I would highly recommend the Pyxis system. I chose it over other solutions because the functionality...
Login or Create an Account to see details.
Future Outlook
We use the Pyxis PARx system, which BD is sunsetting. They have really dried up the support levels...
Login or Create an Account to see details.
Functionality and Upgrades
Every time we do an implementation or upgrade to BD's technology, there are some significant...
Login or Create an Account to see details.
Relationship
We have a customer success manager, and they do a great job of calling me when things are going on.
Login or Create an Account to see details.
Relationship
I think that BD has a vision. The vision that they conveyed when they were selling us the equipment...
Login or Create an Account to see details.
Sales and Contracting
BD really laid it on thick about how they could do many things with their product. They told us...
Login or Create an Account to see details.
Functionality and Upgrades
When the equipment works, it works. Our only trouble with it is that we can't do things with the...
Login or Create an Account to see details.
Functionality and Upgrades
BD's reports are extremely clunky and difficult to download. We can export them as Excel files or as...
Login or Create an Account to see details.
Interfacing and Integration
The product is spread out all over the place, and things work differently in each section. It is as...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
There are some nice things about the product. I can measure our stockout duration for the Pyxis...
Login or Create an Account to see details.
Service and Support
We don't have a road map with BD. We are at the mercy of time, waiting for whenever BD figures out...
Login or Create an Account to see details.
Implementation and Training
In the past, we upgraded to a version that had a lot of bugs. We shouldn't have been the first...
Login or Create an Account to see details.
Technology
Most of our BD upgrades have resulted in some sort of issue or incident where there has been...
Login or Create an Account to see details.
Relationship
When we have issues, we go straight to the top-level folks at BD because they are the ones that are...
Login or Create an Account to see details.
Service and Support
BD is very proactive with their service, and they send out their people to do preventative...
Login or Create an Account to see details.
Service and Support
We have a wonderful service contract with BD. They usually solve our problems very quickly. The...
Login or Create an Account to see details.
Functionality and Upgrades
I like the equipment, I like the ease of use, and I like the CUBIE pocket technology. The product's...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD is not flexible sometimes. They tend to nickel-and-dime.
Login or Create an Account to see details.
Relationship
Usually, BD's teams do a good job. I don't usually have too many concerns. When it comes to the...
Login or Create an Account to see details.
Service and Support
BD has tried to push to have us do any service tickets through their online portal versus calling...
Login or Create an Account to see details.
Lessons Learned
Through a recent upgrade with BD, the product was basically revamped, and we had to completely...
Login or Create an Account to see details.
Functionality and Upgrades
Even though we recently upgraded all our Pyxis MedStation ES cabinets, it seems like we still have...
Login or Create an Account to see details.
Other Observations & Comments
I don't really expect anything from BD. They are neither good nor bad at being proactive.
Login or Create an Account to see details.
Relationship
BD is always consistent with their offerings.
Login or Create an Account to see details.
Service and Support
In my history of working with CareFusion on the Pyxis MedStation ES side, if we engage the...
Login or Create an Account to see details.
Future Outlook
We are exploring a couple of modules from BD that seem very exciting. Some things we are considering...
Login or Create an Account to see details.
Interfacing and Integration
Our integrations with the Pyxis MedStation ES work the way they are supposed to. We are able to see...
Login or Create an Account to see details.
Functionality and Upgrades
I like that we can put pop-ups in the Pyxis MedStation ES to tell the nurses things. For example,...
Login or Create an Account to see details.
Other Observations & Comments
We don’t need the field service people on-site terribly often. We have a lot of nurses who are rough...
Login or Create an Account to see details.
Relationship
Because we have worked with BD for so many years, they are definitely a partner. When we went live...
Login or Create an Account to see details.
Technology
The Pyxis MedStation ES is pretty reliable. With the Pyxis MedStation ES, we are able to push 90% of...
Login or Create an Account to see details.
Relationship
I like the vendor’s vision for where the Pyxis MedStation ES is going. I have pretty good access to...
Login or Create an Account to see details.
Functionality and Upgrades
With the Pyxis MedStation ES, we have proactive monitoring. BD reaches out if we have issues, but...
Login or Create an Account to see details.
Functionality and Upgrades
The reporting structures in the Pyxis MedStation ES are really nice. I enjoy being able to run...
Login or Create an Account to see details.
Functionality and Upgrades
One thing I don’t like is that a lot of our front-end users can only see about 30 days back in the...
Login or Create an Account to see details.
Functionality and Upgrades
The last upgrade for the Pyxis MedStation ES was a little rough. It didn't go as smoothly as we...
Login or Create an Account to see details.
Implementation and Training
BD has some nice job aids available to help with training.
Login or Create an Account to see details.
Sales and Contracting
Sometimes the contracts are a bit complicated. The Joint Commission wants us to switch over to...
Login or Create an Account to see details.
Future Outlook
The decision to switch away from BD was made on an organizational level because we need all our...
Login or Create an Account to see details.
Functionality and Upgrades
The Pyxis MedStation ES is very good compared to the other system we use. The end-user interface for...
Login or Create an Account to see details.
Relationship
Our relationship with BD is very good. In the past few years, whenever we have had requests to add...
Login or Create an Account to see details.
Service and Support
BD sends a technician to do yearly preventative maintenance. If there is a partial breakdown in...
Login or Create an Account to see details.
Implementation and Training
The last few times that we had an upgrade, we had glitches and downtime for a few days, and there...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD avoids charging for every little thing. They have bundled things, and they have tried to bargain...
Login or Create an Account to see details.
Relationship
We have access to the vendor’s executive team. When I get to the point of irritation where I need to...
Login or Create an Account to see details.
Implementation and Training
Everybody has adopted the train-the-trainer model. There are also online modules because everybody...
Login or Create an Account to see details.
Sales and Contracting
We have some disputes with BD over certain issues. It has taken a lot of time and effort for us to...
Login or Create an Account to see details.
Technology
We can stock almost 100% of our medications in the Pyxis MedStation ES, and we can put secured or...
Login or Create an Account to see details.
Future Outlook
We are now looking at doing an upgrade to the Pyxis MedStation ES, and there are enhancements there...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD charges for anything outside of the scope.
Login or Create an Account to see details.
Functionality and Upgrades
BD hasn’t delivered any new technology. I have had the same issues with the system for a couple of...
Login or Create an Account to see details.
Implementation and Training
The vendor’s training is thorough. That is the best word I can think of to describe it.
Login or Create an Account to see details.
Implementation and Training
In an implementation, we had some technical difficulties that we really shouldn't have had and were...
Login or Create an Account to see details.
Functionality and Upgrades
The Pyxis MedStation ES does exactly what it is supposed to do. It is almost idiot proof. We have...
Login or Create an Account to see details.
Relationship
We have scheduled calls with system-level representatives from the company that are following up on...
Login or Create an Account to see details.
Functionality and Upgrades
There are some new cabinets that have come out, but we are a little slower on the rollout. BD has...
Login or Create an Account to see details.
Functionality and Upgrades
The system is working fine for us. I don’t have any concerns or issues with it. If someone I knew...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
The vendor does avoid charging for every little thing. For the most part, they don’t charge for...
Login or Create an Account to see details.
Functionality and Upgrades
We had some issues with our recent upgrade, and those took a while to get resolved.
Login or Create an Account to see details.
Implementation and Training
The vendor does have a training program online, but I don’t know whether everyone has access to it....
Login or Create an Account to see details.
Service and Support
The vendor's support people can take a while to reach sometimes. When we need an actual person...
Login or Create an Account to see details.
Functionality and Upgrades
There are features in the system that we can’t turn on, and we would like to see the vendor correct...
Login or Create an Account to see details.
Functionality and Upgrades
I have been working with the Pyxis MedStation ES for my entire career, so I can't say that I have...
Login or Create an Account to see details.
Relationship
I like that BD is very good to work with. I have had a lot of good experiences in working with their...
Login or Create an Account to see details.
Interfacing and Integration
Ideally, I would like to see the Pyxis MedStation ES interfacing better with other vendors' systems....
Login or Create an Account to see details.
Interfacing and Integration
BD could do a better job with the Pyxis CIISafe and vaults. We have one of their systems in a...
Login or Create an Account to see details.
Service and Support
Pyxis MedStation ES is wonderful. I have zero complaints about BD. It is very easy to open a ticket,...
Login or Create an Account to see details.
ROI / Cost (care and feeding)
BD wants to charge for CUBIE pockets. BD wants to charge every time we want to change out a type of...
Login or Create an Account to see details.
Implementation and Training
BD has a learning portal. I struggle with it because they don't really have any on-site training or...
Login or Create an Account to see details.
Technology
BD has big dreams, but they struggle with pushing out new technology.
Login or Create an Account to see details.
Functionality and Upgrades
The main area the vendor could improve in the system is the reports. BD has made some generic...
Login or Create an Account to see details.
Service and Support
BD has good customer support. They fix things right away. I would recommend the system to others. It...
Login or Create an Account to see details.
Functionality and Upgrades
We aren't that impressed with the new BD system. It has flaws compared to the last upgrade. We don't...
Login or Create an Account to see details.
Relationship
Some of BD's unkept promises have had to do with integrations between software systems and the...
Login or Create an Account to see details.
Functionality and Upgrades
Ease of use is one of the product's pros. The product is very intuitive. It basically tells us what...
Login or Create an Account to see details.
Other Observations & Comments
We are pleased with what BD's product has to offer, but at the same time, we are looking at what...
Login or Create an Account to see details.
Functionality and Upgrades
There have been installs over the years that have not gone as smoothly as we had hoped. The upgrade...
Login or Create an Account to see details.
Service and Support
BD's support is where they fall apart. If we call in a service ticket, there are exceedingly long...
Login or Create an Account to see details.
Service and Support
The vendor's customer support and ease of communication are really good. I have the direct cell...
Login or Create an Account to see details.
Functionality and Upgrades
The support from BD has been really good. BD has helped us leverage platforms from an...
Login or Create an Account to see details.
Functionality and Upgrades
The Pyxis MedStation ES is fairly intuitive. The process of teaching a variety of nurses has gone...
Login or Create an Account to see details.
Technology
We haven't had many issues throughout the years except with the CUBIE system. There are plastic...
Login or Create an Account to see details.
Service and Support
A lot of times, we are faced with just calling an 800 number, and sometimes we have had issues with...
Login or Create an Account to see details.
Future Outlook
I am hoping our future satisfaction will improve because we have some upgrades in the wings.
Login or Create an Account to see details.
Sales and Contracting
The only thing that is challenging is contracting. That problem may be due to our own internal...
Login or Create an Account to see details.
Other Observations & Comments
BD is reputable. I don't ask them to make many promises. My only recommendation is for BD to lower...
Login or Create an Account to see details.
Functionality and Upgrades
The Pyxis MedStation ES is a top-notch product. It is reliable. Sure, we would like enhancements...
Login or Create an Account to see details.
Service and Support
BD has been frustrating. It has been really hard to get assistance when we submit a ticket with...
Login or Create an Account to see details.
Preferences