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Pyxis™ MedStation™ ES Comments
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KLAS Research Director - Jackson Tate
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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

For now, Pyxis MedStation ES is part of our long-term plans. There are some conversations higher up...

Jan 2021
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VP/Other Executive

Service and Support

I have not seen a promise yet that BD has broken. The only borderline thing is their commitment to...

Jan 2021
(0)
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VP/Other Executive

Functionality and Upgrades

Pyxis MedStation ES is a good quality product, but in my opinion, it is kind of like a Cadillac. To...

Jan 2021
(0)
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VP/Other Executive

Service and Support

At times, we have had periodic outages or challenges at particular facilities for various reasons....

Jan 2021
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VP/Other Executive

Functionality and Upgrades

I have seen a lot of proactivity in sales, but I don’t always see a lot of proactivity with product...

Jan 2021
(0)
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VP/Other Executive

Service and Support

Sometimes, BD’s project management is very slow in the beginning, and then we have to heat things up...

Jan 2021
(0)
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VP/Other Executive

Interfacing and Integration

I am not dissatisfied with the integration, but I am just not extremely pleased with the...

Jan 2021
(0)
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VP/Other Executive

Implementation and Training

The ease of use is good once we get the training. Once nurses are good to go on the system, they get...

Jan 2021
(0)
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VP/Other Executive

Service and Support

We have a very good partnership with BD. We do have regular meetings to talk through issues with the...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The ease of the setup for the Pyxis MedStation ES is good. Also, the data functionality and...

Jan 2021
(0)
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Manager

Functionality and Upgrades

The functionality with the wasting component in the Pyxis MedStation ES needs to be enhanced. I need...

Jan 2021
(0)
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 or  to see details.

Manager

Functionality and Upgrades

When we transitioned from our old BD system to the Pyxis MedStation ES, it was great. BD was with us...

Jan 2021
(0)
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Director

Functionality and Upgrades

We recently upgraded to the Pyxis MedStation ES. There are a lot of things I like about that, such...

Jan 2021
(0)
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Director

Service and Support

On a more recent event, when we needed support, BD didn’t seem very knowledgeable. The issue is...

Jan 2021
(0)
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Director

Implementation and Training

BD did a really good job of training when we upgraded or got new equipment. They have a project...

Jan 2021
(0)
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Director

Implementation and Training

Service from BD is available when needed. When we have implementations, people come on-site and help...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

BD will charge us for almost every little thing. The cost for value is where BD could improve. We...

Jan 2021
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES makes things much easier for the pharmacy in general by having the drugs...

Jan 2021
(0)
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Director

Other Observations & Comments

Now that we are on the new enterprise system, it is a little different with the reporting piece in...

Jan 2021
(0)
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Director

Other Observations & Comments

We put in support tickets through the vendor's web portal, and that is how we get the service...

Jan 2021
(0)
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Director

Other Observations & Comments

I usually don't contact any vendor executives to resolve issues. Our organization has a robust...

Jan 2021
(0)
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Director

Other Observations & Comments

If I were making the decision about whether to buy the Pyxis MedStation ES again, I would have to do...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

If something doesn't work, we call a technician over, and that person takes care of things. We don't...

Jan 2021
(0)
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Director

Functionality and Upgrades

A lot of people are very accustomed to using the cabinets. I would rate the system high in terms of...

Jan 2021
(0)
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Director

Technology

BD's technology doesn't change too quickly. If it did, people would be scrambling to learn what has...

Jan 2021
(0)
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Manager

Functionality and Upgrades

We have a long-term lease for the product. And for what BD is, I am happy with them. They promoted...

Jan 2021
(0)
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Manager

Implementation and Training

We went through an upgrade, and the implementation was much more involved than expected. I thought...

Jan 2021
(0)
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Manager

Interfacing and Integration

I wasn't fully able to integrate the Pyxis MedStation ES with our anesthesia machines. It is hard...

Jan 2021
(0)
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Manager

Relationship

I would say that none of the vendors that we use do a good job with proactive service. BD was there...

Jan 2021
(0)
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Manager

Service and Support

We have a field service person who has been around for a long time. I have that person's phone...

Jan 2021
(0)
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Director

Functionality and Upgrades

We had a seamless transition to the Pyxis MedStation ES. We have better reporting options, and the...

Jan 2021
(0)
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 or  to see details.

Director

Implementation and Training

BD has extensive webinars and recorded learning videos. We have been able to reach out to them for...

Jan 2021
(0)
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Director

Other Observations & Comments

I have used another product, and I still prefer the Pyxis MedStation ES, although BD's product and...

Jan 2021
(0)
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Director

Service and Support

We have been loyal BD customers for years. BD has a pretty good service and maintenance support...

Jan 2021
(0)
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Director

Functionality and Upgrades

In terms of the actual technology, the Pyxis Medstation ES is very user friendly. We are pretty...

Jan 2021
(0)
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Director

Service and Support

BD has kept their promises in terms of the product’s dependability and their servicing and...

Jan 2021
(0)
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 or  to see details.

Director

Service and Support

BD hasn't disappointed me yet. I have been happy with their customer service and tech support. BD...

Jan 2021
(0)
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 or  to see details.

Director

Functionality and Upgrades

There is room for improvement with BD's implementations and upgrades. We are treading in water that...

Jan 2021
(0)
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 or  to see details.

Director

Functionality and Upgrades

There are some things in the Pyxis MedStation ES that are a pain. The issue isn't necessarily with...

Jan 2021
(0)
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Director

Technology

At one point, we had an issue with the Pyxis MedStation ES machines. We thought the situation should...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

From my experience, the Pyxis MedStation ES gives us the best bang for our buck. If I were a...

Jan 2021
(0)
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 or  to see details.

Director

Service and Support

The product works fine. It integrates well into the systems that we have. We have a long history...

Jan 2021
(0)
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 or  to see details.

Director

Functionality and Upgrades

The BD product has good reporting and storage capacity, and it is secure. It can be used in a...

Jan 2021
(0)
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 or  to see details.

VP/Other Executive

Future Outlook

BD is part of our long-term plans. We hope to expand our solution into the supply station world. We...

Jan 2021
(0)
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VP/Other Executive

Service and Support

BD could have a more dedicated individual to coordinate the implementation and the initial training....

Jan 2021
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

In order for the product to have better quality, BD could upgrade their hardware more frequently. I...

Jan 2021
(0)
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Director

Functionality and Upgrades

The weaknesses are with the narcotic reporting and the CUBIE pockets, which jam quite a bit and have...

Jan 2021
(0)
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Director

Functionality and Upgrades

The biggest benefit is that the server is now available to all users from a network location instead...

Jan 2021
(0)
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Director

Other Observations & Comments

We have had more CUBIE pocket failures than we used to. We upgraded to the Pyxis anesthesia product,...

Jan 2021
(0)
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 or  to see details.

Director

Interfacing and Integration

When we updated to the Pyxis MedStation ES, the interoperability with our EMR wasn't available, so...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

I have a couple of BD people that I can call directly to get help. Those people are doing a great job....

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product has a lot of good features, such as the scanning feature. We use it to scan things,...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

BD's phone tree for technical support is sometimes cumbersome. I can wait on hold for a long time,...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

The product quality is good. It is above standard. BD was having some issues, and then we found out...

Jan 2021
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The charges seem reasonable. There is no charge for maintenance. The good thing about the contract...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would like to see BD do an upgrade for the newest version. Right now, we see the options of other...

Jan 2021
(0)
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 or  to see details.

Director

ROI / Cost (care and feeding)

Whenever customers need anything done, they are charged for it unless they buy BD's expensive...

Jan 2021
(0)
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 or  to see details.

Director

Functionality and Upgrades

We get everything that we need from the Pyxis MedStation ES. I love that it has reporting that helps...

Jan 2021
(0)
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 or  to see details.

Director

Implementation and Training

BD doesn't give us much training. There is some information online, but it isn't the most user...

Jan 2021
(0)
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Director

Interfacing and Integration

The integration went well. The user interface is also really user friendly. The buttons are labeled...

Jan 2021
(0)
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Director

Relationship

I have a regional representative that lives across the country, so I don't see or talk to that...

Jan 2021
(0)
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Analyst/Coordinator

Other Observations & Comments

BD keeps making me angry. I think that some things will be better in a year from now and that some...

Jan 2021
(0)
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Analyst/Coordinator

Relationship

BD's people are big talkers, but their talking doesn't seem to flow down to the nitty-gritty. We are...

Jan 2021
(0)
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 or  to see details.

Analyst/Coordinator

Service and Support

For the implementation, BD sends maps out to the organization so that they can configure the...

Jan 2021
(0)
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Analyst/Coordinator

Service and Support

BD's people have a level of arrogance that I don't appreciate from a company. The vendor talks a...

Jan 2021
(0)
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Analyst/Coordinator

Technology

Overall, the product is pretty good. There are some bits and pieces that I don't like, and the...

Jan 2021
(0)
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Analyst/Coordinator

Technology

One of our locations has changed dramatically since we started contracting with BD, and we have some...

Jan 2021
(0)
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Director

Functionality and Upgrades

We have the Pyxis MedStation ES throughout our facility. It runs in the background and detects...

Dec 2020
(0)
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Director

Functionality and Upgrades

The reports have been consolidated better in the newer product version. It took a little bit of time...

Dec 2020
(0)
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 or  to see details.

Director

Service and Support

BD keeps almost all of their promises. I don’t think a yes or no answer is really reflective of what...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

For the implementation, BD was able to provide FTEs who were licensed as pharmacy technicians or...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Functionality and Upgrades

The reporting systems aren't very good, but we can make up for that pretty easily. The nurses like...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Implementation and Training

People who are looking at BD's cabinet should make sure that they have enough resources for the...

Dec 2020
(0)
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 or  to see details.

VP/Other Executive

Service and Support

We had an event where the PCs were systematically crashing. It took us weeks to figure out that the...

Dec 2020
(0)
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Director

Functionality and Upgrades

We are looking for the product upgrade mostly to provide stability and for everything to be lined up...

Nov 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The biggest problem with the cabinets is that they are hard to optimize because we have to run the...

Nov 2020
(0)
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Director

Technology

An area the vendor needs to improve in is if we have 15 tablets, we can only scan 1 barcode at a...

Nov 2020
(0)
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Director

Functionality and Upgrades

The product is pretty good and is probably as good as any other vendor's system on the market. I...

Nov 2020
(0)
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Director

Functionality and Upgrades

The Pyxis MedStation ES has its own formulary. It doesn’t talk directly to our other machines with...

Nov 2020
(0)
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 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

If people already have augmented dispensing cabinets, the BD software is superior to the competitors...

Nov 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor provides a lot of information that we can use to help streamline our inventory and help...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor’s system engineers used to come on-site with analysts when we were doing upgrades. We...

Nov 2020
(0)
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 or  to see details.

Manager

Implementation and Training

There is no ongoing training for the cabinets unless users go to the website.

Nov 2020
(0)
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Manager

Service and Support

When we need support, we know who to call, and that person is awesome. BD seems to be much more...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We have some really good reporting, so I would give the system high marks for driving tangible...

Nov 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

The customer service is one of the reasons why we switched to BD. The vendors we previously had...

Nov 2020
(0)
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Director

Implementation and Training

BD did a wonderful job when we went live. They had people at each of the nursing units to walk the...

Nov 2020
(0)
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Manager

Lessons Learned

The cabinet is easy to use. It doesn't break down very much from what I have seen, and the service...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The vendor’s reporting is stable. I don’t know what the vendor promised, but their system is...

Nov 2020
(0)
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 or  to see details.

Manager

Interfacing and Integration

We have a suite of products from BD, and the interoperability is quite good.

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

We had to do everything ourselves for our last upgrade of the Pyxis™ MedStation™ ES. Nobody came to...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The Pyxis™ MedStation™ ES is pretty easy to use and is self-explanatory. The newer version is a...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

Our organization is considering moving away from the system, but we are very against that at our...

Nov 2020
(0)
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 or  to see details.

Manager

Service and Support

The support from BD is great. The support people are responsive whenever we call. They are also very...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have a lot of new requirements with controlled substances that we have been able to meet with the...

Nov 2020
(0)
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Manager

Other Observations & Comments

We have trained a lot of new nurses on the cabinets. It may be a little daunting to train other...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The Pyxis cabinets automatically get a high rating. They are the absolute best. I would definitely...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

The vendor's support is absolutely fabulous. The quality is delivered as promised. I have no...

Oct 2020
(0)
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Director

Service and Support

There have been some changes with the people who service us, but things have gotten a lot better....

Oct 2020
(0)
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 or  to see details.

Director

Future Outlook

Our contract runs out soon, and we have been looking hard at another vendor.

Oct 2020
(0)
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 or  to see details.

Director

Future Outlook

Some of the problems that we have with the Pyxis™ MedStation™ ES are to do with our own internal...

Oct 2020
(0)
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 or  to see details.

Director

Implementation and Training

I haven't had to implement anything with BD in a very long time. Our implementation for the Pyxis™...

Oct 2020
(0)
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 or  to see details.

Director

Relationship

The vendor has really stepped up their game in terms of executive involvement.

Oct 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

A recent upgrade that we had for the product went pretty well. BD had originally shipped us the...

Oct 2020
(0)
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Manager

Service and Support

I would tell others that BD does what they are supposed to do. They are pretty reliable and are...

Oct 2020
(0)
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Manager

Service and Support

With our last upgrade, we were very happy with the team that BD provided.

Oct 2020
(0)
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Manager

Functionality and Upgrades

BD doesn't have targeted things to give out to our nurses. BD has release notes and that kind of...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We just need more reliability, and BD needs to upgrade their inventory management software.

Oct 2020
(0)
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Manager

Relationship

BD is not proactive. Basically, BD only calls when something breaks. We do have our regional...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

We have multiple BD cabinets and have been very pleased with them. The cabinets and carousels help...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

BD is bad about nickel-and-diming on the Pyxis side. They like to nickel-and-dime us. The Pyxis™...

Oct 2020
(0)
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 or  to see details.

Manager

Implementation and Training

The Pyxis™ MedStation™ ES is the best cabinet out there in terms of overall product quality. As far...

Oct 2020
(0)
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 or  to see details.

Manager

Service and Support

I would give BD the highest score for support, but they aren't really proactive. I would like them...

Oct 2020
(0)
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 or  to see details.

Director

Service and Support

During COVID-19, we had a need to get some additional Pyxis equipment. BD stepped up and accelerated...

Oct 2020
(0)
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Director

Implementation and Training

The initial training was good. In terms of ongoing training, we have sent one of our coordinators...

Oct 2020
(0)
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Director

Future Outlook

BD has new refrigerators, which we are planning to purchase next year. Those refrigerators will be a...

Oct 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The vendor's products are working well and doing what we need them to do, but sometimes we have...

Oct 2020
(0)
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Director

Service and Support

BD has been very supportive through the COVID-19 crisis. We had a field hospital where we had to...

Oct 2020
(0)
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Director

Interfacing and Integration

The implementation of the Pyxis™ MedStation™ ES was good. BD is excellent at helping us integrate...

Oct 2020
(0)
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Director

Relationship

I would rank BD low for executive involvement. I haven't seen or talked to the executives, and I...

Oct 2020
(0)
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Manager

Interfacing and Integration

We have active directories, so our final ones are really good. The interoperability is all great....

Oct 2020
(0)
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Manager

Functionality and Upgrades

The Pyxis™ MedStation™ ES' ease of use is definitely good. There were some inconsistencies in...

Oct 2020
(0)
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Manager

Service and Support

BD has performed extremely well in terms of getting us the equipment that we needed during COVID-19....

Oct 2020
(0)
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Manager

Functionality and Upgrades

There are still some technological advances that we could get for the Pyxis™ MedStation™ ES, but it...

Oct 2020
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Manager

ROI / Cost (care and feeding)

With COVID-19, one good thing is that BD just came up with this idea that they can print labels for...

Oct 2020
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Manager

Implementation and Training

We finished our implementation early; we weren’t supposed to finish as early as we did. I thought it...

Oct 2020
(0)
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Manager

Implementation and Training

BD had good training resources, but I didn’t think it was a world standard. They have a website, but...

Oct 2020
(0)
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Manager

Functionality and Upgrades

The Pyxis™ MedStation™ ES is good. It is definitely a large improvement over the previous product....

Oct 2020
(0)
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Manager

Service and Support

We have a big upgrade that we are going to do. We were going to do it sooner, but BD did not address...

Oct 2020
(0)
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Analyst/Coordinator

Implementation and Training

The implementation for the Pyxis™ MedStation™ ES was well established when I started, and the...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We are very confident in our narcotics security. One of our systems is integrated with the Pyxis™...

Oct 2020
(0)
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Analyst/Coordinator

Service and Support

During the COVID-19 crisis, the vendor has done their best to get folks here when the hardware has...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We would like to move away from BD. We are exploring some options, although switching all the...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

BD nickel-and-dimes us. Every time they send a person out to us, they charge us dearly.

Oct 2020
(0)
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Manager

Functionality and Upgrades

It is hard to reach BD's customer service. I try to call multiple times to ask how we can upgrade...

Oct 2020
(0)
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Manager

Service and Support

It would be beneficial if BD sent people to customers to teach them and maybe to demonstrate some...

Oct 2020
(0)
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Manager

Functionality and Upgrades

There is a locking mechanism for a fridge that can basically adapt to any fridge. It helps us open...

Oct 2020
(0)
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Director

Interfacing and Integration

Unfortunately, the Pyxis™ MedStation™ ES doesn’t interface with our dispensing robots at this time....

Sep 2020
(0)
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Director

Service and Support

When COVID-19 was at its peak, the technicians for the Pyxis™ MedStation™ ES were refusing to go...

Sep 2020
(0)
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Director

Relationship

I know the product pretty much in and out, and it just continues to grow and get better. We have...

Sep 2020
(0)
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VP/Other Executive

Relationship

I would like to see BD be more proactive on their side to offer ideas for brainstorming solutions....

Aug 2020
(0)
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VP/Other Executive

Technology

BD is not particularly innovative, but BD looks to be a little further along than our other vendor...

Aug 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

BD charges for every little thing. That is why we don't have some of those other products.

Aug 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The Pyxis™ MedStation™ ES meets our needs. The outcomes depend on what one is looking for. The...

Aug 2020
(0)
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VP/Other Executive

Service and Support

BD’s service has been more responsive than our other vendor's service. We have had numerous things...

Aug 2020
(0)
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Director

Functionality and Upgrades

The way the system interfaces with the room numbers and patient IDs could be improved, but that is a...

Aug 2020
(0)
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Director

Service and Support

We have very good communication with the vendor. We have regular calls. All of the cabinets are...

Aug 2020
(0)
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Director

Service and Support

The vendor did support us during the COVID-19 crisis. The vendor provided us with a lot of support...

Aug 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I really like using the Pyxis™ MedStation™ ES. It is easy to use and dispenses directly to the end...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

I would like the field support people from BD to be better trained because they aren't knowledgeable...

Jul 2020
(0)
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Director

ROI / Cost (care and feeding)

BD definitely does not avoid charging for every little thing. I don’t think they really offer any...

Jul 2020
(0)
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Director

Relationship

The vendor does not do anything proactively, and BD’s executives are hard to get ahold of. We have...

Jul 2020
(0)
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Manager

Functionality and Upgrades

We just did an upgrade, and we are still having follow-up meetings to deal with some little issues....

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

BD charges us an arm and a leg, but the product is worth the cost. I keep adding on to the Pyxis™...

Jul 2020
(0)
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Manager

Sales and Contracting

I was oversold on the features that potentially aren't available yet but that are in the pipeline....

Jul 2020
(0)
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Manager

Functionality and Upgrades

Compared to other versions, the one we have is way better. At this point, we are reliant on the...

Jul 2020
(0)
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Manager

Service and Support

BD is quite responsive to us, and the system is reliable. BD's technical support is very good.

Jul 2020
(0)
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Manager

Functionality and Upgrades

There is one major thing that I have wanted BD to implement, and they still haven't done it. We made...

Jul 2020
(0)
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Manager

Other Observations & Comments

I am not going to say that the vendor keeps all promises. They sometimes promise or advertise...

Jul 2020
(0)
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Manager

Service and Support

Out of all of the vendor’s modules, we get the most executive involvement with the Pyxis™...

Jul 2020
(0)
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Manager

Service and Support

The vendor seems to be trying to put different customers in touch with a point person so that...

Jul 2020
(0)
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Manager

Service and Support

The vendor used to reach out to us and let us know how long it had been since we did preventive...

Jul 2020
(0)
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Manager

Service and Support

If someone asked me about the Pyxis™ MedStation™ ES, I would say that we have had great experiences...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The great thing about the Pyxis™ MedStation™ ES is that it isn't just tied to one console. We are...

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would say that the vendor doesn't avoid charging us. The vendor charges us for every little deal...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

The vendor's executive involvement has been really good. The executives have been very responsive to...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

In our experience, BD has been very proactive, especially with the new ES system. The vendor has...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The Pyxis™ MedStation™ ES is part of our long-term plans. I would buy the solution again. We use the...

Jul 2020
(0)
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 or  to see details.

Manager

Other Observations & Comments

There is a new product coming out that is supposed to bring everything together. The barcodes will...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

When we were looking at BD and another vendor, each vendor charged particular line items for...

Jun 2020
(0)
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Manager

Other Observations & Comments

Our IT team preferred BD because the solution was more up to date on network security compared to...

Jun 2020
(0)
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Manager

Functionality and Upgrades

Because of the single sign-on where we can use a fingerprint as opposed to punching in a user ID,...

Jun 2020
(0)
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Manager

Technology

We had a rough installation. The platform the system runs on is a little bit quirky. There are some...

Jun 2020
(0)
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Manager

Service and Support

Overall, things are good. When I call our field service representative, I describe the issue, and...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

We really don't have any complaints about BD and their product. I don't think that we get add-ons,...

Jun 2020
(0)
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Manager

Future Outlook

I believe that we are going to continue utilizing the Pyxis™ MedStation™ ES. The product does a...

Jun 2020
(0)
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Manager

Service and Support

When we have a hardware issue, the turnaround time for BD's support is normally quick. Within a few...

Jun 2020
(0)
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Manager

Win/Loss - Why they were selected (by current clients)

Part of the reason that we are expanding with BD is that we want things to be on one platform and we...

Jun 2020
(0)
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Manager

Interfacing and Integration

Pharmacies have a lot of disparate systems that don't talk to each other, and it can be a challenge...

Jun 2020
(0)
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Director

Technology

BD’s product is a really solid piece of technology. The vendor has done a lot of work on the...

Jun 2020
(0)
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Director

Service and Support

For the vendor to be more proactive, it would really be as simple as the vendor sending out more...

Jun 2020
(0)
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Director

Technology

There are things that we have asked for that just sit out for literally years and years without...

Jun 2020
(0)
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Director

Service and Support

When it comes to BD's ongoing support, their people aren't as knowledgeable as we want them to be....

Jun 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

The solution is ubiquitous; it is the market leader. It is the platform that our hospital system has...

Jun 2020
(0)
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Director

Technology

We are fortunate to have the Anesthesia ES solution at my facility. I wish it were more pharmacy...

Jun 2020
(0)
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Director

Functionality and Upgrades

BD has not kept their promises with the Pyxis™ MedStation™ ES. We have been very disappointed. The...

May 2020
(0)
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Director

Functionality and Upgrades

We have multiple issues with the product. It takes us a long time to log in to the machine. When we...

May 2020
(0)
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Manager

Functionality and Upgrades

I would rate the implementation services high. The Pyxis™ MedStation™ ES seems to be working. It is...

May 2020
(0)
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Manager

Implementation and Training

The Pyxis™ MedStation™ ES is very user friendly. The product is doing pretty well. Every Pyxis...

May 2020
(0)
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Manager

Future Outlook

The product is our long-term solution. If I were to start over, I would probably buy the solution...

May 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor has been nickel-and-diming. We have started to see some costs instituted for things we...

May 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product is great at supporting our integration goals. The system does a good job. The product is...

May 2020
(0)
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Manager

Service and Support

The vendor’s support people respond when I need them to, and they accommodate our needs pretty...

May 2020
(0)
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Director

Service and Support

BD's service has gotten a lot better recently, but that wasn't the case a few years ago. The product...

May 2020
(0)
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Director

Service and Support

We had some issues with a major upgrade a while ago. There were some cabinet failures. The service...

May 2020
(0)
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 or  to see details.

Director

Other Observations & Comments

The system doesn't really require ongoing training.

May 2020
(0)
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 or  to see details.

Director

Functionality and Upgrades

I don't think that the product's hardware is that good. We need a bidirectional interface with...

May 2020
(0)
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Director

Service and Support

BD is proactive. We have a customer success representative from BD. The service model is really...

May 2020
(0)
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Manager

Functionality and Upgrades

We are fairly new with the Pyxis™ MedStation™ ES. We just went live recently, but so far, things are...

May 2020
(0)
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Manager

Functionality and Upgrades

The reporting features in the system are a little difficult to use. They aren’t set up correctly,...

May 2020
(0)
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Manager

Service and Support

We had great support and help from the vendor; the vendor does well with that. The support people we...

May 2020
(0)
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Manager

Other Observations & Comments

Pyxis offers a lot of training. Unfortunately, that training is dependent on our staff members; our...

May 2020
(0)
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Manager

Functionality and Upgrades

So far, I think the Pyxis™ MedStation™ ES is doing everything the vendor said it was going to do....

May 2020
(0)
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Manager

Interfacing and Integration

The solution integrates with everything that we need it to so that we can watch for diversion as...

May 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

The product requires training, and it isn’t as user friendly as other products we have, but it has a...

May 2020
(0)
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Manager

Service and Support

Having some type of routine maintenance on the hardware from the vendor would be nice because that...

May 2020
(0)
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Manager

Functionality and Upgrades

I am very likely to recommend the product. A lot of the different reports in the product are useful,...

May 2020
(0)
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Director

Implementation and Training

I love the product; it is great. The vendor has good cabinets, and the product integrates well with...

Apr 2020
(0)
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Director

Other Observations & Comments

I would like to see the vendor focus on integration. BD has to get their suite of products onto one...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Generally, I have not been happy with the product since BD switched the Pyxis™ MedStation™ 4000 to...

Feb 2020
(0)
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Manager

Service and Support

The customer support has decreased dramatically. I am not sure whether that is because of the Pyxis™...

Feb 2020
(0)
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Manager

Service and Support

We haven't been very happy with the support we have received. When we report issues, the support...

Feb 2020
(0)
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 or  to see details.

Manager

Service and Support

The BD people that come on-site are generally very good, knowledgeable, and quick to respond. We...

Feb 2020
(0)
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Manager

Service and Support

We do have a dedicated account manager from BD, but that person isn't very useful. That person will...

Feb 2020
(0)
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