Pyxis MedStation ES Commentary

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BD partnered well with us during our recent contract.

If I were talking with someone about BD, I'd want them to do their homework first and make sure the...

We've had a lot of issues with support from BD. It takes a long time to pick up tickets. In fact, we...

Our recent upgrade for the Pyxis MedStation ES started several months ago, and we still haven't...

With the Pyxis MedStation ES, I think there's a lot of potential for optimizing where medications...

The Pyxis MedStation ES is easy for our end users, and it’s easy to manage. Service has been great...

BD is adding minor features over time on the server side. The Pyxis MedStation ES is quite good. I...

Our recent server upgrade was quite painful, and I suspect that some of BD's quality has been going...

The Pyxis MedStation ES is great and consistent, and we have a pretty good idea of what medications...

BD's sales representatives and their teams could communicate more concisely and consistently.

I would like to see the vendor have tighter knowledge of the major EMR interfaces. When we need an...

BD’s support model isn't very good; it's challenging. I wonder whether the vendor has any kind of...

Once we're able to get the right resources with the vendor, they do have very good people who are...

When the product works well, it's actually pretty dang good. The problem is that when there are...

I don't know whether I would buy the Pyxis MedStation ES again. I am not the sole decision-maker,...

We take upgrades to the Pyxis MedStation ES, and they are chronically full of bugs. The speed at...

When we upgraded the Pyxis MedStation ES, something broke in the way the system interacted with its...

BD is supposed to perform preventive maintenance. We have many Pyxis MedStation ES cabinets, and...

If I had the choice and the budget, I would not buy the Pyxis MedStation ES again. Ultimately, the...

I often feel like I have to carefully review every quote to make sure we receive the pricing we expect....

We have carousels that were installed a while ago. The vendor is requiring us to perform controls...

Many of the capabilities planned for BD's next-generation cloud platform are features we originally...

One factor affecting the ROI with the Pyxis MedStation ES is that we had to install substantial data...

With the renegotiation of our contract, BD has been very happy to work with us and listen to our...

We're pretty happy with the Pyxis MedStation ES, but there's always room for improvement. The new...

The implementation of the Pyxis MedStation ES was pretty seamless, and BD was pretty helpful and...

We manually upload the BD data from the safe into our drug diversion software. We use the...

I really do not have a lot of complaints about the Pyxis MedStation ES. Moving to this cabinet was...

The Pyxis MedStation ES is kind of costly. We have been shifting away from Matrix drawers and trying...

The Pyxis MedStation ES is a good automatic dispensing cabinet. There is a lot of customizability....

The Pyxis MedStation ES is very innovative. I also really like BD's fridges, which have individual...

There is an opportunity for improvement with the Pyxis MedStation ES. Their interface and server...

BD's team members were phenomenal and very intelligent. They gave me solutions for problems I didn’t...

Most of the issues with the Pyxis MedStation ES are break-fix bugs or minor problems. The version we...

So far, an anesthesia machine hasn't been announced, but everyone knows it's coming and in...

The Pyxis MedStation ES is showing its wear, but at the end of the day, it's still functioning, and...

I just found out the old BD technician wasn't doing all the things they should have been doing. We...

When working with a vendor as large as BD, getting something fixed or changed can be difficult. We...

The Pyxis MedStation ES is dated. It is wearing out, and it has mechanical moving parts. We're...

BD has been pretty good with regard to partnership. They do exactly what we've requested of them....

The Pyxis MedStation ES is pretty expensive.

Our relationship with BD has gotten better. We meet with them and try to be proactive with certain...

We have been having more frequent issues with BD’s CUBIE drawers, which are technically the most...

We are working closely with BD. We plan to open more facilities, so we are trying to get a lot more...

For the most part, clinicians are pretty satisfied with the Pyxis MedStation ES. But the anesthesia...

Things are better now, but when we transitioned over to the Pyxis MedStation ES, there were quite a...

BD has made quite a lot of improvements to their online ticketing platform. It is actually much...

The capability is there in the Pyxis MedStation ES. There is a lot of back-end reporting that is...

We have had a few upgrades for the Pyxis MedStation ES, but it looks the same. On one side, we don’t...

A strength of BD is the support team, which I deal with. That is the main selling point from my...

Before using the Pyxis MedStation ES, we had to use cards and count everything ourselves. Now we use...

With the Pyxis MedStation ES, I’m trying to think of some other option besides fingerprints because...

It’d be nicer if the pricing for the Pyxis MedStation ES were a little lower.

BD has outsourced a lot of their phone support. I don't have any issue working with people in a...

BD reassured us we would be fine with a certain function before we adopted it, but there have been...

With the Pyxis MedStation ES, things were identified by an independent organization. I don't know...

BD has some new devices coming down the pike, but we aren't interested in adopting them anytime...

There are not many vendors in this space, and BD has been a leading vendor and has remained there....

BD does some things well. For the most part, their products work very well. They're stable and...

As we're trying to work through minor changes in what we're doing with our contract, there's always...

BD's support side has been hard. They do not have a local person anymore, so anytime we have issues,...

I would like to see some hardware improvements in the Pyxis MedStation ES to make the drawers and...

BD has had a lot of new people come out for training in projects, and I have been working with Pyxis...

BD’s development process is slower than I would like, and I see that as the pace of the healthcare...

We have been on the same version for the last few years. We have not upgraded to BD’s latest and...

BD has rolled out their new platform, the Pyxis Pro. For the Pyxis MedStation ES, we still have...

BD has worked with us on a very intense project. There are BD utilities on how to do a certain...

The Pyxis MedStation ES is probably the best that is out there. Some of the underlying technology is...

Overall, the Pyxis MedStation ES has been fine. Our implementation timeline was extended due to...

The personnel we have worked with at BD have been very good overall. Our BD project manager has been...

From a hardware standpoint, the Pyxis MedStation ES is pretty basic and hasn’t changed much over...

BD’s e-learning website is not very good, and the vendor acknowledges that. However, the in-person...

One frustration with BD is the coordination between their contracting, implementation, and...

I’m a true Pyxis MedStation ES fan. I have always liked it. The vendor continues to improve their...

My BD field representative is great. But I hate having to call the 1-800 number, file tickets...

With the Pyxis MedStation ES, there is a brain on our computer where we build dictionaries, set...

BD has pretty concise training videos that are in the format that we can upload to our...

We can put in tickets online, but if an issue is critical and we need to call, we are on hold...

We have a really good agreement with BD. We have some rental fees. We approached the rental somewhat...

We are planning to keep the Pyxis MedStation ES for a few more years, but then we want to know what...

BD’s online ticketing system is generally user-friendly for nonhardware issues, and we typically...

We have been requesting a quote from BD to purchase new carousels, but it has been surprisingly...

BD has an idea center where users can submit suggestions and vote on them, and I have used it....

BD uses a train-the-trainer model, and it has been a long time since I participated in formal...

The Pyxis MedStation ES pretty much does what we need it to do. What I would tell a peer about the...

The Pyxis MedStation ES is very user-friendly to use. It has good support from the BD team. If there...

We would like BD to incorporate AI in the Pyxis MedStation ES to help us manage the inventory...

I like the integration of the Pyxis MedStation ES within BD's ecosystem. We have BD's inventory...

BD recently unveiled their new products, and those are very innovative. The equipment is expensive,...

We have to open tickets with BD and wait for a response, and sometimes there can be a delay. We will...

We have considered several other vendors over the years, but none have come close to matching BD in...

A favorite feature of the Pyxis MedStation ES is the single-drug access drawers that have locks and...

With the Pyxis MedStation ES, tracking machine serial numbers and associated contracts has been...

The Pyxis MedStation ES has limitations in how serial numbers are tracked across station components....

We have had ongoing discussions with BD about opportunities to improve and increase efficiency in...

The only thing that is cumbersome regarding support is ordering parts, machines, or extra bins. It...

BD’s training program is exceptional. They troubleshot things, worked with staff, and walked them...

The first thing I like is that the reporting within the Pyxis MedStation ES is very intuitive and...

I don’t have any improvements with the machines, but BD’s finance team or billing department is a...

We chose the Pyxis MedStation ES after vetting multiple solutions. BD had not only the best pricing...

Communication is top-notch with BD. They always relay information and communicate from their...

There needs to be more enterprise-level access. I support many facilities, and to do any type of...

BD has been working on new technologies and taking a lot of feedback from customers. The technology...

The training was very great in the beginning when we onboarded with BD and even post-implementation....

I have worked with BD solutions for decades, and they don't necessarily deliver on the contracting...

The primary interface is the EHR. The Pyxis MedStation ES is more rigid than its competitor product....

The executives have been on some calls. We have some account folks, but the executive involvement...

BD is responsive to change, but they are slow. What they push out is pretty solid. I would still...

Ease of use is a definite win for the Pyxis MedStation ES. One thing BD does exceptionally well is...

BD’s support is poor. When people call in an issue, they wait on the phone for up to 15 minutes...

BD is excellent. They have really refined their implementation, go-live planning, and training, and...

BD is in the early phase of releasing the next generation of cabinets. We will look at those...

BD's training definitely rates at the top of the scale. Everybody is always available. And during...

There are a lot of drawer failures with the Pyxis MedStation ES, and I don't care for those. But I...

Things have been really good with the Pyxis MedStation ES this year. It is the only product I have...

The initial training with BD involved a lot of videos. We had somebody who went through the training...

The Pyxis MedStation ES is a quality product. It is an expensive product, but I'm pretty satisfied...

The big features of the Pyxis MedStation ES are dependability, the CUBIE technology, and limiting...

Usually, upcoming features are relayed through BD’s representatives. They are the ones bringing...

We haven't had any additional training or anything from BD, nor have I asked for it. It isn't...

The support could improve. Before, when we called, we would get a response quickly and a resolution...

We have had a really rough year with the Pyxis MedStation ES. I feel like I have been getting...

We were upgrading our hardware, and as part of BD's service, they did a walk-through and made...

The only thing BD is doing well at this point is giving us a lot of freebies in order to help with...

BD doesn't really do a lot of ongoing training. They use a train-the-trainer model, so they aren't...

During an upgrade, we asked the normal questions we would ask about a new upgrade, such as whether...

BD has been a little slow in terms of turnaround time with some of their new equipment orders...

Things with the Pyxis MedStation ES have pretty much been status quo. I have seen the announcements...

We have to pay for every remote manager, which is the device that controls the refrigerator. We feel...

Customers should always plan for more than they think they are going to need, and then they will be...

The vendor is proactive; there are a lot of times when we do stuff in advance.

I would tell a fellow provider about the visibility the system provides of how the medications are...

Anyone considering BD should make sure that they have in their maintenance agreement that BD will be...

There have been conversations about getting a quote for new equipment for the system. We might just...

BD is a large vendor and can sometimes be siloed, so having the right connections is key to...

The Pyxis MedStation ES is working as expected, and that sets a good benchmark for the vendor.

The support has been a lot worse than it used to be. We don’t have a field service technician in our...

Compared to the Pyxis MedStation 4000, we have a lot more drawer failures and pocket failures with...

BD doesn’t avoid charging for every little thing. They seem to have a lot more add-ons, like the...

I'm sure the Pyxis MedStation ES could be upgraded in terms of how it is put together and...

BD just doesn’t have enough people or field technicians. They do things differently all the time. We...

Because BD’s service is bad, that just reflects on the entire Pyxis MedStation ES product. If...

The Pyxis MedStation ES is pretty easy to use. The biggest strength of the Pyxis MedStation ES is...

BD does listen when we make suggestions, especially in terms of what we would like to see and how...

BD doesn’t really provide any training classes. They have a train-the-trainer concept. They do...

The Pyxis MedStation ES is more intuitive and user-friendly than some of the other cabinets. It is...

We have meeting after meeting with BD, and we don’t get any results. We have so many tickets, and BD...

BD’s implementation services depend on whether someone pays them.

BD tends to hire people from foreign countries, so sometimes the support people don't communicate...

I recommend the system every chance I get. People ask me about the product’s functionality and...

I would rate the product’s interoperability right below the top because right now, it doesn't work...

The Pyxis MedStation ES uses CUBIEs, and when we need to swap out a large CUBIE to get smaller...

Initially, there were some issues with the way BD set up the fridges, and locks kept falling off....

Overall, the Pyxis MedStation ES does its job. The integration is good, and it is user-friendly. The...

When we made the change from our previous vendor to BD, we had some regret. The weaknesses of the...

We had a pretty good rollout for the Pyxis MedStation ES units. BD is making step-like changes. They...

BD is good at supporting their products. Their executives are great, and I wouldn't have a problem...

The Pyxis MedStation ES cabinets are definitely part of our long-term plans at this point. I don't...

A few years ago, we took an upgrade to the hardware. When BD replaced our hardware, we found that...

The level of service from BD is really variable. We can call for support on one day and get hooked...

BD’s sales team killed us on the Pyxis MedStation ES in terms of it working as promoted. I would not...

The Pyxis MedStation ES is pretty easy. I don't mind the hardware. It is pretty good. I don't think...

I have no faith in BD. It depends on how the next upgrade goes, but I would hope I could get some...

BD’s support team members altogether are an issue. They don't pick up support tickets quickly, and...

BD is not proactive at all. Their level of involvement depends on who we get at the firm. There are...

We have been very dissatisfied with the hardware part of the Pyxis MedStation ES. My desire for the...

BD is getting ready to release a new version of the Pyxis MedStation ES, and they have never really...

We have been having some issues with BD's customer support team and some upgrades that have not gone...

I think that what BD charges is fair. The vendor underdelivers by telling us things, and then once...