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Pyxis™ MedStation™ ES Comments
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User Commentary
Analyst/Coordinator
BD struggled with the implementation. That might not have been their fault because we went live...
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Analyst/Coordinator
The Pyxis MedStation ES is great. Every time I have a question about anything, BD’s tech support...
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Analyst/Coordinator
I don’t know whether it is possible for the Pyxis MedStation ES to improve. It is just not an easy...
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Analyst/Coordinator
Our CPOE system is outdated, and the Pyxis MedStation ES doesn't interface with it to determine the...
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Director
We are happy with the Pyxis MedStation ES. When we switched from another vendor, there were things...
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Director
I am particularly happy with the half-height CUBIE systems in the Pyxis MedStation ES. BD didn’t...
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Director
One thing that is a downside to the Pyxis MedStation ES is the open-matrix drawers. There is really...
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Director
There is some reporting in the Pyxis MedStation ES that is pretty good, but sometimes we would like...
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Director
The CUBIE pocket lids are changing because they just don’t flip up or open properly after a while....
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Director
There are not very many service techs in our area, and it would be a good idea for BD to do more...
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Director
In terms of the product's ease of use, the reports could be a bit better for the people on my team...
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Director
The product is very reliable, and BD backs it up. We pay an arm and a leg for it, so they should....
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Director
BD has done well with the Pyxis MedStation ES. The Pyxis MedStation ES is not really a core system;...
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Director
We have a lot of sites, and we are using another vendor's EHR for all of them. The way that the...
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Director
BD does a really good job at implementation. They are good at holding our hand, having somebody...
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Director
I have issues with the price. I would have an equivalent value if I put a Porsche in my garage for...
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Director
BD's support is good, but it is not perfect. Support has been less than perfect late at night on...
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Director
When we did an upgrade to a BD product, we needed to expedite things so that we could meet our...
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Director
I really love the Pyxis MedStation ES. It has some of the best reporting features out of all the...
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Director
There is definitely some room for optimization. Right now, I can't get a report that runs all my...
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Director
I have a very good relationship with my salesperson and our major representative. We spend a lot of...
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Director
BD is pretty responsive. We called BD to say that we had a critical ticket that needed to be done...
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Director
BD stays fairly proactive. We have had the Pyxis MedStation ES for a long time, and it has not...
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Director
I would love to see more equipment innovation from BD. One of the newest things on the market is the...
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Director
We don't have a lot of data points for outcomes. Data points depend on our management of the Pyxis...
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Director
My biggest complaint is that BD makes us pay to profile stations, and I think that is asinine. There...
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Director
I can’t imagine how BD could make the Pyxis MedStation ES any easier than it already is. We have put...
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Director
BD could be more proactive when it comes to preventative maintenance. We are the ones initiating and...
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Director
There is only one report from the Pyxis MedStation ES that I don’t have that I would like. When...
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Analyst/Coordinator
We chose to use the Pyxis MedStation ES for functionalities that we used another product for. Our...
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Director
This solution is the only automation that I have used, but I know it has market share. I consider it...
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Director
BD does offer ongoing web-based training. It is available, but we just have to find it. I have seen...
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Analyst/Coordinator
As usual, the product is doing pretty well. Things are great.
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Analyst/Coordinator
We just finished a big upgrade for the Pyxis MedStation ES, and there have been a couple of bumps on...
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Manager
Overall, I am very satisfied with BD's products and their customer support. I am very happy with...
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Director
The Pyxis MedStation ES is a very good machine. It is very functional, so we have been really...
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Director
The implementation services were really good. The biggest thing was BD's commitment. They were very...
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Director
The Pyxis MedStation ES is a much better product than the old system version was. It is more...
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Director
We don't have Knowledge Portal, which is BD's tool for detailed reports, diversion research, and...
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Manager
One of the reasons we moved away from the cabinets was because of the issues with the biometric ID....
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Manager
The vendor was slow to make any changes. That was the bad part of the Pyxis MedStation ES that drove...
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Manager
The system doesn’t back up data for more than three months. If we want to run a report longer than...
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Manager
I like that the that the CUBIE pocket opens automatically, and the drawer opens so that we don't...
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Manager
When we delete a user in the Pyxis system, we delete a lot of their activity, so we can’t search for...
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Manager
BD’s specialists are very knowledgeable. They are certainly showing us things, and their...
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Manager
I have no issues with the Pyxis MedStation ES. I am very satisfied with the product, with not only...
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Manager
Over the next while, we will be getting upgrades to our BD products. With each iteration, I...
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Director
The cabinets are always fairly current per our contract, so BD delivers on promises. We are under...
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Director
The training needs to be more detailed. Online training probably would have been helpful.
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Director
The product quality is pretty rock solid. The system is rarely down. We have had Pyxis Medstation ES...
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Director
The system is easy to use. It is pretty intuitive.
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Director
The support people are a little slow to get back to us sometimes. There aren’t many issues, but they...
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Director
I would recommend the product. From what I have found in the marketplace, the Pyxis MedStation ES...
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Manager
The Pyxis MedStation ES does break down quite a bit.
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Manager
Overall, the Pyxis MedStation ES is a pretty good product, and the nurses like it.
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Director
BD is not the company it used to be. They get updates to us when it is convenient for them. That is...
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Director
BD is pretty good about avoiding nickel-and-diming us, but that is only because we have an account...
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Director
At one point, the machine was down for over a day because BD did a horrible job with a conversion.
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Director
The front-user training is good, but the training for the go-live and upgrade process is painful. We...
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Director
The phone and web support is not great at all. We have had software bloat several times.
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Director
Unfortunately, in order to get anything done, I have to call an executive directly. The normal...
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Manager
BD suggested that we wait for the new version, and that was really helpful info because there was...
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Manager
We really like the product's flexibility. We can access this system and even troubleshoot from home....
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Manager
This is a pretty stable product. We like it, and it does the job. The product really helped our...
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Manager
BD has a vision for the Pyxis MedStation ES, and they deliver. Knowing what I know from the past and...
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Manager
BD has been pretty good to us. They have included some things in the contract free of charge.
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Manager
During the implementation, we had some struggles. BD needs to have better testing plans and more...
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Manager
BD supplies training, and that is great, but the communication, training materials, and structure...
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Manager
I have requested multiple significant enhancements to the product. BD needs to develop the product....
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Nurse
We don't really have any issues with the product not working. We have never really had any...
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Nurse
We are heading in the right direction in terms of the system driving tangible outcomes. There is...
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Director
My gripe with BD is the customer service piece. Over the years, as companies have merged and come...
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Director
If the company were more concentrated, there might be an opportunity for some efficiency. My...
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Director
The Pyxis MedStation ES has an interface so that the nurses can add the medications they want from...
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Director
BD tells us that we should plan on having the hardware for about 5 years before replacing it. The...
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Director
I would encourage people to go on-site and take a look at the Pyxis MedStation ES. Anybody can make...
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Director
My only concern is that sometimes the vendor doesn't report to me when they find issues. They are...
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Director
We have account executives that are responsive, and we have regular calls with BD's leadership that...
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Director
We would buy the cabinets again. We are looking at renewing our contract. An upgrade is coming, and...
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Director
The support is good once we get to someone who can support us. It takes a long time to get ahold of...
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Director
BD has tools that alert their team to potential problems, so that is good. They are proactive about...
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Director
It is really easy to pull data from the software. Also, the Pyxis MedStation ES cabinets are a lot...
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Manager
BD is not proactive. I don't recall BD ever contacting us about preventative measures.
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Director
The Pyxis MedStation ES has drawers that only give us access to what we ask for. In the product,...
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Director
The system is great. We were manual before, so it has completely changed how we run the pharmacy,...
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Director
BD gave us a lot of extra things to start out with, so I don’t anticipate needing anything for a...
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Director
During the implementation of the system, we were left to figure out a lot of things for ourselves....
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Director
Usually, when I open a support ticket, it gets answered pretty quickly, but with the last couple of...
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Director
I have trouble sorting and filtering reports from the system. The reports are sometimes great and...
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Director
Because of the hours our pharmacy operates, I wish that there was some way that we could allow...
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Director
I have a love-hate relationship with the reporting features. The system has a lot of ability to pull...
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Director
Most of what the cabinets do is exactly what they were designed to do. They are stable and don’t go...
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Director
I felt like we got the B-team for the implementation, and that was a problem. The team was not very...
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Director
We were very satisfied and happy with the implementation of the Pyxis MedStation ES, but we...
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Director
If I could rate our ability to receive our money's worth even higher, I would. I was able to buy new...
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Director
This is our mainstay product for dispensing oral solids. However, BD has archaic infrastructure...
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Manager
BD wants to charge us for everything. There is not really a whole lot that is new with them....
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Manager
The support is very good, and it is getting the job done that we need. There are occasionally...
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Manager
For our standards, BD is sometimes a little slow to respond. Sometimes, BD oversells the product,...
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Manager
There is access to BD's customer portal, and BD provides on-demand training. We can go into the...
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Manager
There is a lack of comprehensive evaluation in terms of what the effects of BD’s upgrades are.
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Manager
The product is well integrated with inventory management, so it is very robust. BD provides...
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Manager
The reporting in Pyxis MedStation ES seems to be oversold. It isn't what we need it to be. The...
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Manager
Pyxis MedStation ES is pretty intuitive for the end user. I would recommend the system. I was...
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VP/Other Executive
I don't want to repeat the first year after we implemented Pyxis MedStation ES. We lost...
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VP/Other Executive
When an issue occurred, it was difficult to get the attention of BD, and it took time before I got...
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VP/Other Executive
Everything that BD is proactive about has a price tag. They inform us about new technology, but...
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VP/Other Executive
BD has technology for drug diversion, but the technology is still not wireless. Their technology is...
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VP/Other Executive
When we initially installed Pyxis MedStation ES, there was training. But I have never seen any...
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Director
The training for Pyxis MedStation ES was excellent. However, once we signed off on the...
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Director
The product's functionality is promoted as being more than it really is. Some of the software needs...
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Director
Pyxis MedStation ES would be easier to use with some user-friendly lingo. The system has IT lingo,...
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Director
BD charges a lot for maintenance fees. We purchased the machines, but we still have to pay a service...
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Manager
We have had Pyxis MedStation ES at our institution for quite a long time. We have had really good...
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Manager
We have an executive account representative. When we have issues or need to escalate, I just reach...
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Manager
BD has an inventory analytics add-on. It comes at an extra cost, but it analyzes all of the parts...
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Director
BD always does a really good job with their go-lives and trainings.
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Director
I am not getting emails from BD like I was before. Maybe I just got off of their email list. Having...
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Director
The vendor is always looking to upgrade and make changes.
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Analyst/Coordinator
The vendor is slow to develop enhancement requests. In the solution, we don’t know who pended the...
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Analyst/Coordinator
If we order things the exact way that we want them to be, then we get the smart drawers that we...
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Analyst/Coordinator
The cabinets are our workhorses. The vendor puts more time and effort into the cabinets than a lot...
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Director
The vendor could emphasize other instruments for medication safety and have fewer software errors. I...
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Director
The vendor is good at offering suggestions or ideas about how to solve problems. Some ideas come...
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Director
BD is quicker about upgrading the system than other vendors we work with. That is because there are...
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Director
Sometimes we are naive or don’t know the vendor's lingo, but the sales representatives are nice...
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Director
Anytime we can save a patient from a medical error and avoid an event, that makes the millions of...
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Director
The vendor's support is alright. It used to be a lot better, but I think they have cut down on their...
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Director
BD has been very helpful. Their IT has always been quick to respond and to help us correct anything...
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Director
The Pyxis MedStation ES has always operated well. I have never really experienced too much of an...
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Director
The cabinets are great. I have no complaints. We are actually expanding with the product, and it is...
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Director
CareFusion is pretty good, and we have a good relationship with our account representative. They...
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Director
The Pyxis MedStation ES has excellent reporting and analytics. The data is useful and easy to obtain....
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Director
The Pyxis MedStation ES is user friendly. The cabinet works reliably, and I can teach people how to...
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Director
The interoperability between our EHR and the Pyxis MedStation ES is not working. Our EHR is an old...
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Director
A lot of the charges are grouped together, so there is not a whole lot of charging for every little...
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Director
The Pyxis MedStation ES is better than the last version was. I like the way the drawers are...
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Director
There are a few minor issues around how to get things into the system. Keeping the formularies up to...
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Director
I have had the Pyxis MedStation ES for a long time, and it is the only product I have had because it...
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Director
I like the system because it is fairly straightforward and intuitive. It interfaces well. We can get...
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Director
Sometimes the hardware has some glitches, like pockets that are failing. Those are not always user...
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Manager
I like the Pyxis MedStation ES; it works well. I definitely like the Pyxis MedStation ES better than...
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Director
I have used the Pyxis MedStation ES since I have been here, and the machine seems to work pretty well....
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Director
We will do an evaluation of the Pyxis MedStation ES in the future to decide whether we will keep it...
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Director
I don’t think that we have had any major concerns with support. We are working through things right...
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Director
The support has been pretty good. I don't have any major complaints or comparisons to make because...
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Director
There may be some better solutions that we don’t use right now. One of the major issues is that...
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Director
Better communication with the EMR would be nice. The issue could be a limitation of our EMR too. We...
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Director
We are satisfied with the vendor’s response time. I am sure BD has email support as well, but since...
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Manager
There isn’t really anything I am excited to see from BD on the product. The product does what it is...
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Manager
The vendor mostly keeps their promises for this product. They do a better job with this product than...
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Manager
The vendor charges for every little thing on this product. There were several features we did not...
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Manager
The system meets the needs of the dispensing cabinet. We run into problems with the software. It has...
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Manager
The product functions great, and BD has improved the software as they have upgraded it. The number...
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Manager
The support quality has gone way down. I feel like once people are high enough on the pay scale, the...
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Manager
BD is always responsive. There was a point during the implementation when we were having trouble,...
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Manager
Pyxis MedStation ES is very user friendly. All the functionality is available on the computer in the...
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Manager
The machine is easy to use, but the portal is harder. I am not very impressed with the reports. They...
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Director
During the whole implementation, the product didn't work as it should have. BD had enough team...
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Director
When the product works correctly, it works great and is easy to use. If everything goes as planned,...
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Director
BD's reports are better, but the product that needs to be updated is their Pyxis CIISafe product....
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VP/Other Executive
So far, things have been good with BD. We recently implemented Pyxis Medstation ES. I thought the...
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VP/Other Executive
Overall, I am very happy with the product. I would recommend it. We are just now getting into...
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VP/Other Executive
We have had some issues with Pyxis MedStation ES, and the vendor has always sent somebody to help us...
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Director
The Pyxis MedStation ES works really well. BD's process for expansion or deexpansion has helped us....
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Director
We did our own training for the Pyxis MedStation ES. BD trained us with the train-the-trainer...
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Director
With the Pyxis MedStation ES, some optimizations and the process for putting in tickets for...
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Director
I like the ease of use, the functionality, and the administrative rights that I have to make changes...
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Director
We get what we expected to get from the Pyxis MedStation ES, but there are some hiccups in terms of...
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Director
The vendor's leaders are involved in our meetings. BD was very effective during the COVID-19 crisis...
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Analyst/Coordinator
I would like to see improvements made to the reporting functionality. BD did not look at the prior...
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Director
The technology of the system is great. When the systems are new, there are very few, if any,...
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Director
Since the vendor became BD, the customer service and our representative have gotten way better. When...
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Director
The vendor has a new system, and everything that the vendor has online is a really big improvement....
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Director
The solution's reporting capabilities are tremendously lacking. The biggest frustration point that...
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Director
The product is fine, but once in a while, we have hiccups with the interface. The Pyxis MedStation...
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Director
When BD is changing things around or upgrading things, everything seems to be slower and seems to...
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Director
Overall, the Pyxis MedStation ES is doing what we need it to do in terms of integration. There are...
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Director
In general, BD is not proactive. I need to ask them about my general station upkeep visits because...
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Director
The Pyxis MedStation ES drives outcomes. Without the product, we would have significant barriers in...
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Director
At this point, I don’t see any reason why we would transition away from the Pyxis MedStation ES in...
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Director
From a hardware perspective, BD's product is pretty clean cut. The area where I see the most...
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Director
BD has harder logistics with hardware to deal with at times. We hit all sorts of challenges there,...
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Analyst/Coordinator
Things with BD are going pretty well. The customer support people are really good. They are...
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Analyst/Coordinator
The product works when a patient has a list of medications that have been ordered by a physician and...
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Analyst/Coordinator
BD is really good about maintenance. They do product maintenance once a year, and they send someone...
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Director
I don't know that I would want to go through another update. It would be like starting over. It...
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Director
Due to time zone differences, it is a hassle to get a case returned. The vendor is looking at...
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Director
I would buy the product again because of familiarity. I have never used anything besides the...
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Director
We were trained early on, but I would like additional training on how to do reporting in the online...
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Director
I find that the vendor is very responsive as long as we give them a bad rating on an internal...
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Analyst/Coordinator
The Pyxis MedStation ES is very easy and user friendly. I have used other systems before, and the...
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We didn’t have good training on the Pyxis MedStation ES. When we first installed it, BD had...
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Analyst/Coordinator
We are currently in the process of switching from the Pyxis MedStation ES to another system. Our...
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Analyst/Coordinator
I know how to run reports. I can do anything that we need in the Pyxis MedStation ES. The product...
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Analyst/Coordinator
When we went live with a new EMR, its integration with the Pyxis MedStation ES worked great.
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Analyst/Coordinator
Our machines are so old, we are constantly having to fix them. With the version that we are on,...
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Analyst/Coordinator
I have the phone numbers for BD's support and the technicians. If I have a question on how to fix...
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Director
It seems like BD used to come out and do some maintenance, but I haven't really noticed them doing...
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Director
I have had good support from the vendor. We have been a bit slow in terms of upgrades, but that...
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Director
The timely tracking of controlled substances is probably the biggest advantage of the BD product. It...
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Director
There are some inconsistencies between the product's anesthesia unit and the dispensing cabinets in...
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Director
I would love to see integration between the Pyxis Logistics and the Pyxis MedStation ES. I have to...
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Director
BD's support people are pretty good at responding. We have a really good representative. BD has been...
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Director
We have brand-new devices, brand-new software, and a brand-new platform, but those things seem to...
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Director
One thing that makes the Pyxis MedStation ES easy is that we don't have to have the pharmacy...
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Director
I get quick answers whenever I call BD's support people. They are usually capable of helping me or...
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Director
We haven't had any additional training, but the initial training was really good. I am pretty happy...
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Director
We were able to integrate some of BD's training platform into our internal training. We can use the...
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Director
I like BD's shared database between health systems. That has helped us align some of our designs and...
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Director
BD's pricing is fair, and they have good tools. I think that I will be pleased with BD in the future....
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Director
Our implementation wasn't very good. The person managing the implementation didn't manage it well....
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Director
BD's support team is awesome. BD is very attentive to our needs. When we call BD, they are very...
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Manager
The Pyxis MedStation ES is here to stay. It is a great system that works perfectly for us. It is a...
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Manager
The Pyxis MedStation ES is easy to use. We upgraded to barcode scanning. That was a big improvement....
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Manager
There were multiple hiccups with our Pyxis MedStation ES implementation. We had some technical...
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Manager
There are challenges when it comes to the interoperability of the Pyxis MedStation ES. We have to be...
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VP/Other Executive
For now, Pyxis MedStation ES is part of our long-term plans. There are some conversations higher up...
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VP/Other Executive
I have not seen a promise yet that BD has broken. The only borderline thing is their commitment to...
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VP/Other Executive
Pyxis MedStation ES is a good quality product, but in my opinion, it is kind of like a Cadillac. To...
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VP/Other Executive
At times, we have had periodic outages or challenges at particular facilities for various reasons....
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VP/Other Executive
I have seen a lot of proactivity in sales, but I don’t always see a lot of proactivity with product...
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VP/Other Executive
Sometimes, BD’s project management is very slow in the beginning, and then we have to heat things up...
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VP/Other Executive
I am not dissatisfied with the integration, but I am just not extremely pleased with the...
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VP/Other Executive
The ease of use is good once we get the training. Once nurses are good to go on the system, they get...
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VP/Other Executive
We have a very good partnership with BD. We do have regular meetings to talk through issues with the...
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Manager
The ease of the setup for the Pyxis MedStation ES is good. Also, the data functionality and...
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