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Pyxis™ MedStation™ ES Comments
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User Commentary

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Director

My gripe with BD is the customer service piece. Over the years as companies have merged and come...

May 2021
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Director

If the company were more concentrated, there might be an opportunity for some efficiency. My...

May 2021
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Director

Pyxis MedStation ES has an interface so that the nurses can add the medications they want from...

May 2021
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Director

BD tells us that we should plan on having the hardware for about 5 years before replacing it. The...

May 2021
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Director

I would encourage people to go on-site and take a look at Pyxis MedStation ES. Anybody can make a...

May 2021
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Director

My only concern is that sometimes the vendor doesn't report to me when they find issues. They are...

May 2021
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Director

We have account executives that are responsive, and we have regular calls with BD's leadership that...

May 2021
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Director

We would buy the cabinets again. We are looking at renewing our contract. An upgrade is coming, and...

May 2021
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Director

The support is good once we get to someone who can support us. It takes a long time to get ahold of...

May 2021
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Director

BD has tools that alert their team to potential problems, so that is good. They are proactive about...

May 2021
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Director

It is really easy to pull data from the software. Also, the Pyxis MedStation ES cabinets are a lot...

May 2021
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Manager

BD is not proactive. I don't recall BD ever contacting us about preventative measures.

May 2021
(0)
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Director

The Pyxis MedStation ES has drawers that only give us access to what we ask for. In the product,...

May 2021
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Director

The system is great. We were manual before, so it has completely changed how we run the pharmacy,...

May 2021
(0)
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Director

BD gave us a lot of extra things to start out with, so I don’t anticipate needing anything for a...

May 2021
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Director

During the implementation of the system, we were left to figure out a lot of things for ourselves....

May 2021
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Director

Usually, when I open a support ticket, it gets answered pretty quickly, but with the last couple of...

May 2021
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Director

I have trouble sorting and filtering reports from the system. The reports are sometimes great and...

May 2021
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Director

Because of the hours our pharmacy operates, I wish that there was some way that we could allow...

May 2021
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Director

I have a love-hate relationship with the reporting features. The system has a lot of ability to pull...

Apr 2021
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Director

Most of what the cabinets do is exactly what they were designed to do. They are stable and don’t go...

Apr 2021
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Director

I felt like we got the B-team for the implementation, and that was a problem. The team was not very...

Apr 2021
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Director

We were very satisfied and happy with the implementation of the Pyxis MedStation ES, but we...

Apr 2021
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Director

If I could rate our ability to receive our money's worth even higher, I would. I was able to buy new...

Apr 2021
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Director

This is our mainstay product for dispensing oral solids. However, BD has archaic infrastructure...

Apr 2021
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Manager

BD wants to charge us for everything. There is not really a whole lot that is new with them....

Apr 2021
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Manager

The support is very good, and it is getting the job done that we need. There are occasionally...

Apr 2021
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Manager

For our standards, BD is sometimes a little slow to respond. Sometimes, BD oversells the product,...

Apr 2021
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Manager

There is access to BD's customer portal, and BD provides on-demand training. We can go into the...

Apr 2021
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Manager

There is a lack of comprehensive evaluation in terms of what the effects of BD’s upgrades are.

Apr 2021
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Manager

The product is well integrated with inventory management, so it is very robust. BD provides...

Apr 2021
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Manager

The reporting in Pyxis MedStation ES seems to be oversold. It isn't what we need it to be. The...

Apr 2021
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Manager

Pyxis MedStation ES is pretty intuitive for the end user. I would recommend the system. I was...

Apr 2021
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VP/Other Executive

I don't want to repeat the first year after we implemented Pyxis MedStation ES. We lost...

Apr 2021
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VP/Other Executive

When an issue occurred, it was difficult to get the attention of BD, and it took time before I got...

Apr 2021
(0)
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VP/Other Executive

Everything that BD is proactive about has a price tag. They inform us about new technology, but...

Apr 2021
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VP/Other Executive

BD has technology for drug diversion, but the technology is still not wireless. Their technology is...

Apr 2021
(0)
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VP/Other Executive

When we initially installed Pyxis MedStation ES, there was training. But I have never seen any...

Apr 2021
(0)
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Director

The training for Pyxis MedStation ES was excellent. However, once we signed off on the...

Apr 2021
(0)
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Director

The product's functionality is promoted as being more than it really is. Some of the software needs...

Apr 2021
(0)
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Director

Pyxis MedStation ES would be easier to use with some user-friendly lingo. The system has IT lingo,...

Apr 2021
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Director

BD charges a lot for maintenance fees. We purchased the machines, but we still have to pay a service...

Apr 2021
(0)
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Manager

We have had Pyxis MedStation ES at our institution for quite a long time. We have had really good...

Apr 2021
(0)
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Manager

We have an executive account representative. When we have issues or need to escalate, I just reach...

Apr 2021
(0)
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Manager

BD has an inventory analytics add-on. It comes at an extra cost, but it analyzes all of the parts...

Apr 2021
(0)
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Director

BD always does a really good job with their go-lives and trainings.

Apr 2021
(0)
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Director

I am not getting emails from BD like I was before. Maybe I just got off of their email list. Having...

Apr 2021
(0)
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Director

The vendor is always looking to upgrade and make changes.

Apr 2021
(0)
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Analyst/Coordinator

The vendor is slow to develop enhancement requests. In the solution, we don’t know who pended the...

Apr 2021
(0)
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Analyst/Coordinator

If we order things the exact way that we want them to be, then we get the smart drawers that we...

Apr 2021
(0)
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Analyst/Coordinator

The cabinets are our workhorses. The vendor puts more time and effort into the cabinets than a lot...

Apr 2021
(0)
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Director

The vendor could emphasize other instruments for medication safety and have fewer software errors. I...

Apr 2021
(0)
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Director

The vendor is good at offering suggestions or ideas about how to solve problems. Some ideas come...

Apr 2021
(0)
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Director

BD is quicker about upgrading the system than other vendors we work with. That is because there are...

Apr 2021
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Director

Sometimes we are naive or don’t know the vendor's lingo, but the sales representatives are nice...

Apr 2021
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Director

Anytime we can save a patient from a medical error and avoid an event, that makes the millions of...

Apr 2021
(0)
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Director

The vendor's support is alright. It used to be a lot better, but I think they have cut down on their...

Apr 2021
(0)
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Director

BD has been very helpful. Their IT has always been quick to respond and to help us correct anything...

Apr 2021
(0)
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Director

The Pyxis MedStation ES has always operated well. I have never really experienced too much of an...

Apr 2021
(0)
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Director

The cabinets are great. I have no complaints. We are actually expanding with the product, and it is...

Apr 2021
(0)
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Director

CareFusion is pretty good, and we have a good relationship with our account representative. They...

Apr 2021
(0)
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Director

The Pyxis MedStation ES has excellent reporting and analytics. The data is useful and easy to obtain....

Apr 2021
(0)
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Director

The Pyxis MedStation ES is user friendly. The cabinet works reliably, and I can teach people how to...

Apr 2021
(0)
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Director

The interoperability between our EHR and the Pyxis MedStation ES is not working. Our EHR is an old...

Apr 2021
(0)
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Director

A lot of the charges are grouped together, so there is not a whole lot of charging for every little...

Apr 2021
(0)
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Director

The Pyxis MedStation ES is better than the last version was. I like the way the drawers are...

Apr 2021
(0)
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Director

There are a few minor issues around how to get things into the system. Keeping the formularies up to...

Apr 2021
(0)
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Director

I have had the Pyxis MedStation ES for a long time, and it is the only product I have had because it...

Apr 2021
(0)
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Director

I like the system because it is fairly straightforward and intuitive. It interfaces well. We can get...

Apr 2021
(0)
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Director

Sometimes the hardware has some glitches, like pockets that are failing. Those are not always user...

Apr 2021
(0)
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Manager

I like the Pyxis MedStation ES; it works well. I definitely like the Pyxis MedStation ES better than...

Apr 2021
(0)
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Director

I have used the Pyxis MedStation ES since I have been here, and the machine seems to work pretty well....

Apr 2021
(0)
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Director

We will do an evaluation of the Pyxis MedStation ES in the future to decide whether we will keep it...

Apr 2021
(0)
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Director

I don’t think that we have had any major concerns with support. We are working through things right...

Apr 2021
(0)
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Director

The support has been pretty good. I don't have any major complaints or comparisons to make because...

Apr 2021
(0)
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Director

There may be some better solutions that we don’t use right now. One of the major issues is that...

Apr 2021
(0)
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Director

Better communication with the EMR would be nice. The issue could be a limitation of our EMR too. We...

Apr 2021
(0)
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Director

We are satisfied with the vendor’s response time. I am sure BD has email support as well, but since...

Apr 2021
(0)
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Manager

There isn’t really anything I am excited to see from BD on the product. The product does what it is...

Mar 2021
(0)
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Manager

The vendor mostly keeps their promises for this product. They do a better job with this product than...

Mar 2021
(0)
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Manager

The vendor charges for every little thing on this product. There were several features we did not...

Mar 2021
(0)
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Manager

The system meets the needs of the dispensing cabinet. We run into problems with the software. It has...

Mar 2021
(0)
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Manager

The product functions great, and BD has improved the software as they have upgraded it. The number...

Mar 2021
(0)
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Manager

The support quality has gone way down. I feel like once people are high enough on the pay scale, the...

Mar 2021
(0)
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Manager

BD is always responsive. There was a point during the implementation when we were having trouble,...

Mar 2021
(0)
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Manager

Pyxis MedStation ES is very user friendly. All the functionality is available on the computer in the...

Mar 2021
(0)
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Manager

The machine is easy to use, but the portal is harder. I am not very impressed with the reports. They...

Mar 2021
(0)
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Director

During the whole implementation, the product didn't work as it should have. BD had enough team...

Mar 2021
(0)
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Director

When the product works correctly, it works great and is easy to use. If everything goes as planned,...

Mar 2021
(0)
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Director

BD's reports are better, but the product that needs to be updated is their Pyxis CIISafe product....

Mar 2021
(0)
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VP/Other Executive

So far, things have been good with BD. We recently implemented Pyxis Medstation ES. I thought the...

Mar 2021
(0)
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VP/Other Executive

Overall, I am very happy with the product. I would recommend it. We are just now getting into...

Mar 2021
(0)
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VP/Other Executive

We have had some issues with Pyxis MedStation ES, and the vendor has always sent somebody to help us...

Mar 2021
(0)
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Director

The Pyxis MedStation ES works really well. BD's process for expansion or deexpansion has helped us....

Mar 2021
(0)
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Director

We did our own training for the Pyxis MedStation ES. BD trained us with the train-the-trainer...

Mar 2021
(0)
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Director

With the Pyxis MedStation ES, some optimizations and the process for putting in tickets for...

Mar 2021
(0)
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Director

I like the ease of use, the functionality, and the administrative rights that I have to make changes...

Mar 2021
(0)
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Director

We get what we expected to get from the Pyxis MedStation ES, but there are some hiccups in terms of...

Mar 2021
(0)
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Director

The vendor's leaders are involved in our meetings. BD was very effective during the COVID-19 crisis...

Mar 2021
(0)
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Analyst/Coordinator

I would like to see improvements made to the reporting functionality. BD did not look at the prior...

Mar 2021
(0)
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Director

The technology of the system is great. When the systems are new, there are very few, if any,...

Mar 2021
(0)
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Director

Since the vendor became BD, the customer service and our representative have gotten way better. When...

Mar 2021
(0)
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Director

The vendor has a new system, and everything that the vendor has online is a really big improvement....

Mar 2021
(0)
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Director

The solution's reporting capabilities are tremendously lacking. The biggest frustration point that...

Mar 2021
(0)
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Director

The product is fine, but once in a while, we have hiccups with the interface. The Pyxis MedStation...

Mar 2021
(0)
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Director

When BD is changing things around or upgrading things, everything seems to be slower and seems to...

Feb 2021
(0)
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Director

Overall, the Pyxis MedStation ES is doing what we need it to do in terms of integration. There are...

Feb 2021
(0)
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Director

In general, BD is not proactive. I need to ask them about my general station upkeep visits because...

Feb 2021
(0)
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Director

The Pyxis MedStation ES drives outcomes. Without the product, we would have significant barriers in...

Feb 2021
(0)
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Director

At this point, I don’t see any reason why we would transition away from the Pyxis MedStation ES in...

Feb 2021
(0)
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Director

From a hardware perspective, BD's product is pretty clean cut. The area where I see the most...

Feb 2021
(0)
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Director

BD has harder logistics with hardware to deal with at times. We hit all sorts of challenges there,...

Feb 2021
(0)
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Analyst/Coordinator

Things with BD are going pretty well. The customer support people are really good. They are...

Feb 2021
(0)
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Analyst/Coordinator

The product works when a patient has a list of medications that have been ordered by a physician and...

Feb 2021
(0)
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Analyst/Coordinator

BD is really good about maintenance. They do product maintenance once a year, and they send someone...

Feb 2021
(0)
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Director

I don't know that I would want to go through another update. It would be like starting over. It...

Feb 2021
(0)
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Director

Due to time zone differences, it is a hassle to get a case returned. The vendor is looking at...

Feb 2021
(0)
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Director

I would buy the product again because of familiarity. I have never used anything besides the...

Feb 2021
(0)
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Director

We were trained early on, but I would like additional training on how to do reporting in the online...

Feb 2021
(0)
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Director

I find that the vendor is very responsive as long as we give them a bad rating on an internal...

Feb 2021
(0)
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Analyst/Coordinator

The Pyxis MedStation ES is very easy and user friendly. I have used other systems before, and the...

Feb 2021
(0)
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We didn’t have good training on the Pyxis MedStation ES. When we first installed it, BD had...

Feb 2021
(0)
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Analyst/Coordinator

We are currently in the process of switching from the Pyxis MedStation ES to another system. Our...

Feb 2021
(0)
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Analyst/Coordinator

I know how to run reports. I can do anything that we need in the Pyxis MedStation ES. The product...

Feb 2021
(0)
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Analyst/Coordinator

When we went live with a new EMR, its integration with the Pyxis MedStation ES worked great.

Feb 2021
(0)
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Analyst/Coordinator

Our machines are so old, we are constantly having to fix them. With the version that we are on,...

Feb 2021
(0)
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Analyst/Coordinator

I have the phone numbers for BD's support and the technicians. If I have a question on how to fix...

Feb 2021
(0)
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Director

It seems like BD used to come out and do some maintenance, but I haven't really noticed them doing...

Feb 2021
(0)
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Director

I have had good support from the vendor. We have been a bit slow in terms of upgrades, but that...

Feb 2021
(0)
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Director

The timely tracking of controlled substances is probably the biggest advantage of the BD product. It...

Feb 2021
(0)
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Director

There are some inconsistencies between the product's anesthesia unit and the dispensing cabinets in...

Feb 2021
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Director

I would love to see integration between the Pyxis Logistics and the Pyxis MedStation ES. I have to...

Jan 2021
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Director

BD's support people are pretty good at responding. We have a really good representative. BD has been...

Jan 2021
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Director

We have brand-new devices, brand-new software, and a brand-new platform, but those things seem to...

Jan 2021
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Director

One thing that makes the Pyxis MedStation ES easy is that we don't have to have the pharmacy...

Jan 2021
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Director

I get quick answers whenever I call BD's support people. They are usually capable of helping me or...

Jan 2021
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Director

We haven't had any additional training, but the initial training was really good. I am pretty happy...

Jan 2021
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Director

We were able to integrate some of BD's training platform into our internal training. We can use the...

Jan 2021
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Director

I like BD's shared database between health systems. That has helped us align some of our designs and...

Jan 2021
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Director

BD's pricing is fair, and they have good tools. I think that I will be pleased with BD in the future....

Jan 2021
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Director

Our implementation wasn't very good. The person managing the implementation didn't manage it well....

Jan 2021
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Director

BD's support team is awesome. BD is very attentive to our needs. When we call BD, they are very...

Jan 2021
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Manager

The Pyxis MedStation ES is here to stay. It is a great system that works perfectly for us. It is a...

Jan 2021
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Manager

The Pyxis MedStation ES is easy to use. We upgraded to barcode scanning. That was a big improvement....

Jan 2021
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Manager

There were multiple hiccups with our Pyxis MedStation ES implementation. We had some technical...

Jan 2021
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Manager

There are challenges when it comes to the interoperability of the Pyxis MedStation ES. We have to be...

Jan 2021
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VP/Other Executive

For now, Pyxis MedStation ES is part of our long-term plans. There are some conversations higher up...

Jan 2021
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VP/Other Executive

I have not seen a promise yet that BD has broken. The only borderline thing is their commitment to...

Jan 2021
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VP/Other Executive

Pyxis MedStation ES is a good quality product, but in my opinion, it is kind of like a Cadillac. To...

Jan 2021
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VP/Other Executive

At times, we have had periodic outages or challenges at particular facilities for various reasons....

Jan 2021
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VP/Other Executive

I have seen a lot of proactivity in sales, but I don’t always see a lot of proactivity with product...

Jan 2021
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VP/Other Executive

Sometimes, BD’s project management is very slow in the beginning, and then we have to heat things up...

Jan 2021
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VP/Other Executive

I am not dissatisfied with the integration, but I am just not extremely pleased with the...

Jan 2021
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VP/Other Executive

The ease of use is good once we get the training. Once nurses are good to go on the system, they get...

Jan 2021
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VP/Other Executive

We have a very good partnership with BD. We do have regular meetings to talk through issues with the...

Jan 2021
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Manager

The ease of the setup for the Pyxis MedStation ES is good. Also, the data functionality and...

Jan 2021
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Manager

The functionality with the wasting component in the Pyxis MedStation ES needs to be enhanced. I need...

Jan 2021
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Manager

When we transitioned from our old BD system to the Pyxis MedStation ES, it was great. BD was with us...

Jan 2021
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Director

We recently upgraded to the Pyxis MedStation ES. There are a lot of things I like about that, such...

Jan 2021
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Director

On a more recent event, when we needed support, BD didn’t seem very knowledgeable. The issue is...

Jan 2021
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Director

BD did a really good job of training when we upgraded or got new equipment. They have a project...

Jan 2021
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Director

Service from BD is available when needed. When we have implementations, people come on-site and help...

Jan 2021
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Director

BD will charge us for almost every little thing. The cost for value is where BD could improve. We...

Jan 2021
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Director

The Pyxis MedStation ES makes things much easier for the pharmacy in general by having the drugs...

Jan 2021
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Director

Now that we are on the new enterprise system, it is a little different with the reporting piece in...

Jan 2021
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Director

We put in support tickets through the vendor's web portal, and that is how we get the service...

Jan 2021
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Director

I usually don't contact any vendor executives to resolve issues. Our organization has a robust...

Jan 2021
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Director

If I were making the decision about whether to buy the Pyxis MedStation ES again, I would have to do...

Jan 2021
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Director

If something doesn't work, we call a technician over, and that person takes care of things. We don't...

Jan 2021
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Director

A lot of people are very accustomed to using the cabinets. I would rate the system high in terms of...

Jan 2021
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Director

BD's technology doesn't change too quickly. If it did, people would be scrambling to learn what has...

Jan 2021
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Manager

We have a long-term lease for the product. And for what BD is, I am happy with them. They promoted...

Jan 2021
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Manager

We went through an upgrade, and the implementation was much more involved than expected. I thought...

Jan 2021
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Manager

I wasn't fully able to integrate the Pyxis MedStation ES with our anesthesia machines. It is hard...

Jan 2021
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Manager

I would say that none of the vendors that we use do a good job with proactive service. BD was there...

Jan 2021
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Manager

We have a field service person who has been around for a long time. I have that person's phone...

Jan 2021
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Director

We had a seamless transition to the Pyxis MedStation ES. We have better reporting options, and the...

Jan 2021
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Director

BD has extensive webinars and recorded learning videos. We have been able to reach out to them for...

Jan 2021
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Director

I have used another product, and I still prefer the Pyxis MedStation ES, although BD's product and...

Jan 2021
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Director

We have been loyal BD customers for years. BD has a pretty good service and maintenance support...

Jan 2021
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Director

In terms of the actual technology, the Pyxis Medstation ES is very user friendly. We are pretty...

Jan 2021
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Director

BD has kept their promises in terms of the product’s dependability and their servicing and...

Jan 2021
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Director

BD hasn't disappointed me yet. I have been happy with their customer service and tech support. BD...

Jan 2021
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Director

There is room for improvement with BD's implementations and upgrades. We are treading in water that...

Jan 2021
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Director

There are some things in the Pyxis MedStation ES that are a pain. The issue isn't necessarily with...

Jan 2021
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Director

At one point, we had an issue with the Pyxis MedStation ES machines. We thought the situation should...

Jan 2021
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Director

From my experience, the Pyxis MedStation ES gives us the best bang for our buck. If I were a...

Jan 2021
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Director

The product works fine. It integrates well into the systems that we have. We have a long history...

Jan 2021
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Director

The BD product has good reporting and storage capacity, and it is secure. It can be used in a...

Jan 2021
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VP/Other Executive

BD is part of our long-term plans. We hope to expand our solution into the supply station world. We...

Jan 2021
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VP/Other Executive

BD could have a more dedicated individual to coordinate the implementation and the initial training....

Jan 2021
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VP/Other Executive

In order for the product to have better quality, BD could upgrade their hardware more frequently. I...

Jan 2021
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Director

The weaknesses are with the narcotic reporting and the CUBIE pockets, which jam quite a bit and have...

Jan 2021
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Director

The biggest benefit is that the server is now available to all users from a network location instead...

Jan 2021
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Director

We have had more CUBIE pocket failures than we used to. We upgraded to the Pyxis anesthesia product,...

Jan 2021
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Director

When we updated to the Pyxis MedStation ES, the interoperability with our EMR wasn't available, so...

Jan 2021
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Analyst/Coordinator

I have a couple of BD people that I can call directly to get help. Those people are doing a great job....

Jan 2021
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Analyst/Coordinator

The product has a lot of good features, such as the scanning feature. We use it to scan things,...

Jan 2021
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Analyst/Coordinator

BD's phone tree for technical support is sometimes cumbersome. I can wait on hold for a long time,...

Jan 2021
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Analyst/Coordinator

The product quality is good. It is above standard. BD was having some issues, and then we found out...

Jan 2021
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Analyst/Coordinator

The charges seem reasonable. There is no charge for maintenance. The good thing about the contract...

Jan 2021
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Analyst/Coordinator

I would like to see BD do an upgrade for the newest version. Right now, we see the options of other...

Jan 2021
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Director

Whenever customers need anything done, they are charged for it unless they buy BD's expensive...

Jan 2021
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Director

We get everything that we need from the Pyxis MedStation ES. I love that it has reporting that helps...

Jan 2021
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Director

BD doesn't give us much training. There is some information online, but it isn't the most user...

Jan 2021
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Director

The integration went well. The user interface is also really user friendly. The buttons are labeled...

Jan 2021
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Director

I have a regional representative that lives across the country, so I don't see or talk to that...

Jan 2021
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Analyst/Coordinator

BD keeps making me angry. I think that some things will be better in a year from now and that some...

Jan 2021
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Analyst/Coordinator

BD's people are big talkers, but their talking doesn't seem to flow down to the nitty-gritty. We are...

Jan 2021
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Analyst/Coordinator

For the implementation, BD sends maps out to the organization so that they can configure the...

Jan 2021
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Analyst/Coordinator

BD's people have a level of arrogance that I don't appreciate from a company. The vendor talks a...

Jan 2021
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Analyst/Coordinator

Overall, the product is pretty good. There are some bits and pieces that I don't like, and the...

Jan 2021
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Analyst/Coordinator

One of our locations has changed dramatically since we started contracting with BD, and we have some...

Jan 2021
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Director

We have the Pyxis MedStation ES throughout our facility. It runs in the background and detects...

Dec 2020
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Director

The reports have been consolidated better in the newer product version. It took a little bit of time...

Dec 2020
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Director

BD keeps almost all of their promises. I don’t think a yes or no answer is really reflective of what...

Dec 2020
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VP/Other Executive

For the implementation, BD was able to provide FTEs who were licensed as pharmacy technicians or...

Dec 2020
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VP/Other Executive

The reporting systems aren't very good, but we can make up for that pretty easily. The nurses like...

Dec 2020
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VP/Other Executive

People who are looking at BD's cabinet should make sure that they have enough resources for the...

Dec 2020
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VP/Other Executive

We had an event where the PCs were systematically crashing. It took us weeks to figure out that the...

Dec 2020
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Director

We are looking for the product upgrade mostly to provide stability and for everything to be lined up...

Nov 2020
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Director

The biggest problem with the cabinets is that they are hard to optimize because we have to run the...

Nov 2020
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Director

An area the vendor needs to improve in is if we have 15 tablets, we can only scan 1 barcode at a...

Nov 2020