Pyxis MedStation ES
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
Our biggest challenge with the Pyxis MedStation ES is that sometimes a door sticks, and if someone...
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Functionality and Upgrades
We like all of the reporting in the Pyxis MedStation ES. The cabinets are very user friendly for...
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Technology
There are things that break more frequently with the Pyxis MedStation ES than with another solution....
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Service and Support
I have to wait a long time for customer support from BD, but they pretty much handle my problems.
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Functionality and Upgrades
The Pyxis MedStation ES is not as bad as I worried it would be. My concern was that there was going...
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Other Observations & Comments
When I compare BD to CareFusion, I see that there are things that BD charges for that we probably...
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Functionality and Upgrades
The biggest strength of the product is that the clinical data is really pushing toward patient...
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Service and Support
If we try to call in for support, a lot of times, there is a wait time of 40 minutes to an hour. If...
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Relationship
My concern about BD is that they are a big company. We were with Pyxis when the vendor was just...
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Functionality and Upgrades
BD is slightly lagging on the innovation scale in terms of having the frontline, cutting-edge...
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Functionality and Upgrades
The Pyxis MedStation ES is the strongest automated dispensing solution in the industry. I like a lot...
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Other Observations & Comments
We have had several hardware failures within the past year that I wouldn't have expected from...
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Lessons Learned
Some of BD’s service alerts could be better communicated. The question isn't whether BD is proactive...
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Service and Support
BD has wonderful staff members. We have tremendous hardware support techs in the field that are...
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Functionality and Upgrades
The Pyxis MedStation ES is an okay product, but people just have to work out the kinks. For...
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Service and Support
It feels like the vendor does everything humanly possible to discourage us from calling them, and...
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Relationship
When the vendor runs into production problems, we wish they would reach out more instead of not...
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Service and Support
When we push hard enough and raise a fuss, BD will generally do what they can to keep us a satisfied...
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Other Observations & Comments
If it were up to us, the Pyxis MedStation ES would be part of our long-term plans, but there are...
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Other Observations & Comments
Some users are very happy, but others aren’t. One of the things that we seem to struggle with the...
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Functionality and Upgrades
There is not a lot of new technology coming out in the area of automated dispensing cabinets. A lot...
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Functionality and Upgrades
We had a couple of technical issues after the go-live. A drawer wouldn't close, and there was...
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Implementation and Training
We upgraded to the Pyxis MedStation ES. The transition was not our first one with an automated...
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Relationship
In one of our recent projects with BD, one of our hospitals was entirely forgotten. It took a while...
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Implementation and Training
Our logistics program, which is part of the Pyxis MedStation ES, was very poorly implemented. When...
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Service and Support
If I need to get ahold of BD’s support people because I have a problem, they get back to me, and I...
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Service and Support
I know I will still be fully satisfied with Pyxis MedStation ES a year from now because I am already...
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Functionality and Upgrades
BD has made a lot of improvements with their Windows 10 upgrade. There is a lot of clean...
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Implementation and Training
The training for the logistics part of the product has not been good. A lot of the training falls on...
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Functionality and Upgrades
I don’t hear about people having trouble navigating the product. It is simple and intuitive.
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Service and Support
We had some hiccups, but the vendor was very responsive. We were able to escalate things quickly and...
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Relationship
Ongoing maintenance has been a challenge. We identify things before the vendor, and it would be nice...
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Sales and Contracting
The BD salespeople I work with regularly are great. They do a very good job, and each of our users...
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Interfacing and Integration
If someone asked me which automated dispensing machine they should use, I would be happy to tell...
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Technology
The Pyxis MedStation ES is not the most innovative product. It has not changed in the decades that I...
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Sales and Contracting
There are things in our contract that have not panned out as expected. When BD is unable to deliver,...
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Functionality and Upgrades
There is a lot of focus on making software and hardware improvements and addressing all of the...
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Relationship
We have a great field-service-support team. They know our organization inside and out. They come...
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Technology
It seems like the Pyxis CIISafe lags behind in technology in some areas. One of the great things...
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Future Outlook
We don't have any issues with the Pyxis MedStation ES. There have been very few drawer failures. We...
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Service and Support
The thing that stands out with BD, particularly in our area, is that their service technicians are...
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Service and Support
We attempted to do an upgrade for the system, but something else was affected that we were told...
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Service and Support
BD’s field support is good for the most part, and we have been very pleased. There isn't a lot of...
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Other Observations & Comments
We have had the same BD sales team for quite some time, and I have been pleased with them. The...
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Other Observations & Comments
BD has an agreement with Helmer Scientific, and right now I believe the contract is an...
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Relationship
We bought a new system from BD, and it was supposed to be implemented by the end of the month, but...
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Service and Support
I love the Pyxis MedStation ES. What I don't love is the vendor's help line. We have to wait forever...
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Technology
The configuration is all set, but we want some larger CUBIEs for our facility; those have been on...
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Service and Support
If we have a problem with the hardware, the vendor has techs that get out to us quickly, even if...
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Implementation and Training
BD's ongoing training is lacking. They have some online learning, but I wish they would do a monthly...
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Functionality and Upgrades
The product is pretty reliable.
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Functionality and Upgrades
The whole process in the Pyxis MedStation ES for setting up medications, refilling them, dispensing...
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Functionality and Upgrades
Every once in a while, we have a few service issues with some of the older equipment from BD. I...
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Sales and Contracting
BD has been good to work with in terms of the contracting process. When BD came out and did the...
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Service and Support
BD’s customer support people are fairly quick to respond, and we like that we can put in service...
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Relationship
One of the frustrations that I have with BD is that they send us snail mail about something...
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Functionality and Upgrades
The Pyxis MedStation ES is great for storing controlled substances and keeping track of them. The...
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Functionality and Upgrades
My biggest issue with the Pyxis MedStation ES is the reporting. The reporting functionality is...
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Service and Support
When we do have issues, the vendor is pretty reasonably prompt in their replies or even comes...
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Functionality and Upgrades
The system does everything that is advertised. It is great for keeping records, keeping our...
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Functionality and Upgrades
Once BD delivers something, like an upgrade, the product stays the same. It might improve a bit, but...
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Functionality and Upgrades
An issue we have seen for a while with the system is that if a patient gets discharged, that patient...
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Implementation and Training
I didn't learn everything from whoever trained me, but I did learn things as I used the product. We...
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Technology
The system sometimes goes down, and I don't know whether that is a network issue with our health...
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Service and Support
The biggest improvement BD could make would be to have an on-call, full-time support person...
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Service and Support
I like working with BD's support people. They do a good job. We are always calling them. Our...
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Technology
The Pyxis MedStation ES is a great product. The idea is awesome that we can verify something from a...
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Sales and Contracting
I have had issues with BD keeping all promises. They didn't uphold an agreement, and that cost me a...
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Implementation and Training
We are in the process of doing an upgrade with BD, and it has been a little rocky. The...
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Other Observations & Comments
My overall satisfaction will probably go down because our installation and upgrade processes haven't...
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Service and Support
I have no complaints at all about the Pyxis MedStation ES. BD is very responsive, and they answer...
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Interfacing and Integration
The Pyxis MedStation ES plays well with other technology. It is set up to easily maintain and serve...
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Future Outlook
BD is doing a good job of keeping us up-to-date with the latest and greatest improvements to the...
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Functionality and Upgrades
The Pyxis MedStation ES is intuitive. There is a limited amount of information presented on the...
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Relationship
We have a consultant on our projects who is very responsive and can escalate things if something is...
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Other Observations & Comments
The Pyxis MedStation ES costs a lot of money, but we get our money's worth for the most part.
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Implementation and Training
After each launch from BD, it always seems like there is something we were told was going to be...
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Functionality and Upgrades
It would be nice if we could incorporate cameras with the Pyxis MedStation ES devices so that we...
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Functionality and Upgrades
The Pyxis MedStation ES unit is pretty straightforward for what we would expect from an automated...
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Lessons Learned
My recommendation for the Pyxis MedStation ES unit would depend on what someone’s vision is for the...
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Other Observations & Comments
Things would be better if BD provided more clearly written or online training. It is not their fault...
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Service and Support
We have representatives from BD for our corporation, but we don't have to reach out to them because...
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Future Outlook
We did not notice any issues from the acquisition. The quality and service were high before the...
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Interfacing and Integration
We just got a new EMR, and in order for our Pyxis cabinets to integrate with that EMR, we had to...
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Relationship
BD has never really called me about any issues.
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Other Observations & Comments
The Pyxis MedStation ES unit is very expensive.
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Relationship
BD is proactive around prevention and planning for future states. BD usually gives us a lot of...
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Technology
The Pyxis MedStation ES is high quality, and our stations certainly take a beating. We have been...
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Service and Support
My only interaction with BD executives was for a returned call, and the executives were able to...
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Service and Support
When we call the vendor's phone support team, we can't get ahold of anybody. I have left the phone...
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Functionality and Upgrades
There have been some issues during upgrades to the system that have caused some delays. In part, the...
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Future Outlook
We are pretty satisfied with the Pyxis MedStation ES, and I think we will stay satisfied. We are...
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Relationship
There is great communication and great cooperation between the people from BD and our organization....
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Service and Support
When there are higher-level problems, it can be a little bit more difficult to reach people through...
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Interfacing and Integration
I would like to see easier integration between the Pyxis MedStation ES and our EHR. Whenever we...
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Relationship
When we have had an issue with equipment or things like that, BD has always been very quick to respond....
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Service and Support
BD doesn’t take care of anything proactively. Some of their field techs will fix things for us when...
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Service and Support
If BD would improve their follow-up and keep us in the loop, that would improve the outcomes we...
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Relationship
BD keeps their promises in certain aspects. The customer support team keeps their promises, but the...
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Lessons Learned
I would probably purchase the Pyxis MedStation ES again because of the number of things we can get...
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Functionality and Upgrades
The basic Pyxis MedStation ES product is pretty good only because the machines are around in so many...
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Functionality and Upgrades
For what we have, the Pyxis MedStation ES meets a lot of our needs. Our organization needs to put a...
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Implementation and Training
BD relies too much on online learning. They have all these lessons we are supposed to take, and they...
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Relationship
BD is such an odd company. The right hand doesn’t know what the left hand is doing. I think the...
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Service and Support
BD’s support is pretty bad. When we submit a ticket online, we get a response that the support team...
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Other Observations & Comments
We don't have a very good footprint because we are a small facility, and we get forgotten because of...
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Other Observations & Comments
The current operating system isn't going to be supported, so we have to build a completely new...
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Lessons Learned
If I were talking to a peer, I would say that the big place where BD goes above and beyond is the...
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Relationship
My service isn't jeopardized because I am a small account. BD treats me as good as or better than...
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Other Observations & Comments
We get regular updates from BD for the Pyxis products that we use within our organization. I would...
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Service and Support
The Pyxis MedStation ES department is the one support area where BD does not do well. The wait times...
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Functionality and Upgrades
We had some bad experiences with getting upgrades early from BD. The upgrades were rough, and we had...
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Implementation and Training
What really irritated me is we heard that other Pyxis shops had the same issues that we were having,...
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Future Outlook
The Pyxis MedStation ES has come a long way. The product's previous owner fell behind several years...
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Technology
The biggest con of the product is the number of times we have to replace a part. BD’s primary...
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Implementation and Training
As a user, I would like more education on the changes that come with upgrades. There were some...
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Relationship
Our experience with BD has been the status quo, and I do not say so in a negative way. Our...
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Technology
A lot of people stick with the Pyxis MedStation ES because it is the tried-and-true product of the...
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Service and Support
We have had some service issues with the Pyxis MedStation ES. I had an issue where I was on hold for...
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Functionality and Upgrades
Every once in a while, there are glitches in the product that really affect our reporting and...
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Service and Support
The support we get depends on what service agent we get to handle our case and whether they are...
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Relationship
At one point, I had an issue and got fed up dealing with the customer service line, so I finally...
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Lessons Learned
I am somewhat likely to recommend the Pyxis MedStation ES because there really are only two...
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Relationship
BD had an advantage in our RFP process because of their in-person support. The vendor has on-site...
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Lessons Learned
When I recommend the product, I always talk about how it is more than just a cabinet; it is...
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Relationship
Through the sales cycle, during the evaluation phase, we were quoted and ensured a certain plan for...
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Technology
Some of the enhancement requests that we have put in the queue haven't been answered, but it has...
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Service and Support
Since BD acquired the system, I have noticed that the support, the field service engineers, and the...
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Future Outlook
As a company, BD is investing more in product development than they used to. Before the Pyxis...
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Service and Support
Sometimes BD’s after-hours support is undesirable. We can get ahold of someone, but that person only...
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Implementation and Training
BD has robust training material that is interactive and usable. The vendor even sends us files...
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Relationship
The representatives from BD are pretty reactive. They reach out.
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Functionality and Upgrades
The Pyxis MedStation ES works well. It is a good product that does what it is supposed to. There is...
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Functionality and Upgrades
We don't have any issues with the new system. Pyxis MedStation ES is great.
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Functionality and Upgrades
We have some hardware problems from time to time with drawers that break and that type of thing. But...
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Functionality and Upgrades
We are satisfied with the software updates that BD does periodically. There is not a whole lot of...
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Implementation and Training
BD provides some training online for when the go-live happens and the product is bought. They are...
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Functionality and Upgrades
The Pyxis MedStation ES is reliable, durable, and programmable. There have been some CUBIE pocket...
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Functionality and Upgrades
I have only had exposure to two systems, and Pyxis MedStation ES is a lot more accessible than the...
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Service and Support
We had some things that had to be fixed on the units, and when the technicians came out, they said...
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Functionality and Upgrades
The cabinets are user friendly for a nurse, a pharmacist, or a tech, but the level of...
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Functionality and Upgrades
BD's controlled substance cabinet has a poor layout. The cabinet asks pharmacists to count how many...
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Functionality and Upgrades
The Pyxis MedStation ES does not do a good job of keeping track of medications. I had expired...
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Functionality and Upgrades
We have a lot of drug shortages, and we are able to easily see where we have medications stored...
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Service and Support
Getting support is difficult sometimes. It may take time to get somebody on the phone. Maybe that is...
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Service and Support
Sometimes companies have people that just answer the phone, take a message, and say that somebody...
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Technology
For the machine itself and the little cubbies, one issue is the durability of the equipment. The...
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Win/Loss - Why they were selected (by current clients)
We had nurses try out different vendors’ products to see which one the nurses liked, and we made the...
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Functionality and Upgrades
We would like to see the system's approval queue be improved. We have to approve the addition of a...
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Implementation and Training
We like the training because we can do all the training online. So if there are any updates, we can...
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Functionality and Upgrades
We can get a lot of the information that we need from reports that we can pull. We can easily go on...
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Functionality and Upgrades
When we log in to the product to select a drug, we want it to have a character requirement of four...
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Functionality and Upgrades
Every time BD upgrades the product, it gets better. And their service is consistent with each of...
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Technology
The pumps are great. They get a lot of wear and tear because the drawers are opened and closed all...
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Relationship
BD has been a great vendor. Over the years, we have seen how their business models and products have...
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Other Observations & Comments
BD is always trying to make their product the best that it can possibly be. Over the years, the...
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Relationship
We can fix a lot of things within the product by ourselves, and BD encourages us to try things out....
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Service and Support
I do not ever recall BD coming out or giving us a call about any sort of problem or service on the...
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Other Observations & Comments
The implementation for the Pyxis MedStation ES was a little better than our previous experiences...
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Functionality and Upgrades
The Pyxis MedStation ES is clunky in terms of the interface. The system relies on us to go to...
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Functionality and Upgrades
The Pyxis MedStation ES is a far better, more reliable system than a different system that we have....
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Lessons Learned
I would tell a friend who is interested in implementing the Pyxis MedStation ES that when the...
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Service and Support
BD’s service is not very proactive because I think I have been contacted once when I had an issue...
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Technology
When we log in to the Pyxis CIISafe, there is a very small row of function keys up on top. The...
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Functionality and Upgrades
From an overall product standpoint, the product works great. We have the Pyxis MedStation ES on our...
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Service and Support
We have an issue with a broken piece of the product. BD closed out the ticket we put in, and the...
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Functionality and Upgrades
The product is very easy to use, works as designed, and helps us improve our workflow efficiencies....
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Interfacing and Integration
The system integration with the Pyxis MedStation ES is more seamless than other products we have. It...
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Interfacing and Integration
When the vendor implemented new software for the Pyxis MedStation ES to communicate with another...
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Technology
One thing we have seen with the Pyxis MedStation ES is that it has faulty latches and faulty doors....
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Service and Support
Trying to get IT help specifically on the infrastructure engineering side has been difficult, but we...
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Implementation and Training
There has not been any ongoing training on-site from BD. They have a knowledge portal, but it...
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Functionality and Upgrades
The most critical issue for us is the engineering of the infrastructure between the pharmacy...
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Implementation and Training
Our transition to Pyxis MedStation ES was very painful. We felt like the system was released before...
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Service and Support
BD's support model is good. It went through a bad phase when BD took in Pyxis MedStation ES. The...
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Functionality and Upgrades
We appreciate the vendor’s virtual test cabinets, which make testing so much easier. We have a test...
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Functionality and Upgrades
The product is good quality; it incorporates patient safety and ease of use with increased functionality....
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Implementation and Training
We do not need a lot of training to use the product. In terms of implementations, the product's...
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Interfacing and Integration
The product integrates very well with our EMR. Our organization will continue to partner with BD and...
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Service and Support
Whenever we have issues with the product, BD is really involved in helping resolve things. There are...
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Lessons Learned
Whether an organization can use the latest version of the technology depends on whether that...
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Sales and Contracting
Billing has been a beast with BD, and I have still not been getting charged for the right equipment....
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ROI / Cost
BD is really good when we upgrade our equipment. They give us a lot of CUBIE systems, and they...
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Functionality and Upgrades
There weren’t many changes in the most recent version of the Pyxis MedStation ES, so there wasn’t...
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Functionality and Upgrades
We were doing fine with the new version of the Pyxis MedStation ES, but then we started to...
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ROI / Cost
When we invested in the Pyxis CIISafe, I don’t believe we were aware that we would have to buy a new...
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Technology
With the anesthesia part of the product, we wanted a larger drawer that had controls to open the...
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Service and Support
If we ever have an issue with one of the machines, BD provides a heat ticket, and their people are...
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Technology
We have many of the product's machines employed throughout the facility. Our users are trained and...
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Relationship
We really don't need to go to the leadership team in charge of operations, so we deal with one of...
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Functionality and Upgrades
A few years ago, BD's competitor was making some significant changes to the product, but BD caught...
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ROI / Cost
Getting the machines every month is expensive. I understand that we are paying for BD’s support and...
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Technology
In terms of reconciliation, the process of looking back to see what happened in any particular event...
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Technology
When we run into problems, interface issues, communication issues, and even specific nursing...
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Service and Support
BD does not support on-site training for anyone here to actually do maintenance functions. BD...
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Functionality and Upgrades
BD has always been great to us. They do a pretty good job with upgrades. It seems like every two to...
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Service and Support
BD has a way of reporting problems, but it is not as easy or user friendly as they think. It is a...
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Service and Support
BD is doing a good job. If we have problems, they reach out to us and help us a lot. Things are...
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Functionality and Upgrades
The product has been reliable, and there have not been many issues. The product is pretty durable,...
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Other Observations & Comments
There are some features that we never really got used to using, and I don't know whether that is...
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Functionality and Upgrades
In general, the system is working great. The Pyxis MedStation ES does what we want it to do with the...
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Functionality and Upgrades
The Pyxis MedStation ES is good. One thing that the product doesn’t provide is a user friendly...
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ROI / Cost
Upgrades happen very regularly and increase the cost. We are not happy about the cost.
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Functionality and Upgrades
The reporting system is not good at all, especially the reporting out of the Pyxis CII Safe, which...
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Service and Support
The closest support team is quite far away, and that means if we have a critical issue, we struggle...
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Functionality and Upgrades
The Pyxis MedStation ES is really easy to use. It meets all of the functions that we want. I like a...
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Technology
The equipment from BD is doing really well, and we have been able to repurpose older equipment...
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Sales and Contracting
Adjusting contracts with BD is a very intricate, complicated, and time-consuming process. We are...
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Implementation and Training
We do not have a lot of needs for ongoing training, but if we need something additional, we must...
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Functionality and Upgrades
I would definitely buy the product again. It is not perfect, and it is expensive, but it does the...
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Relationship
I have had better luck with BD in recent years than when we first implemented the Pyxis MedStation...
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Other Observations & Comments
BD is on the middle ground in terms of charges. They are not great about not charging us for every...
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Technology
The vendor's logistics solution that we just implemented is in vast need of improvement. The...
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Implementation and Training
BD has a Learning Compass for training, but it is hard to access.
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Interfacing and Integration
One of the big things coming up for pharmacy is the DSCSA, and BD doesn’t seem to have a grasp on...
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ROI / Cost
The vendor avoids charging us for things as long as those things are in the scope of the project,...
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Functionality and Upgrades
I like the reports. I can do reports and export them as a data file. I use those files in my work...
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Functionality and Upgrades
The reports were canned and weren’t customizable. So we couldn't really have a report writer, and...
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Functionality and Upgrades
I like the analytics portion of the product. That portion is in a separate application that is...
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Technology
We would like more bells and whistles and the ability to make the patient cassettes more...
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Relationship
The vendor keeps 80% of their promises, and that is pretty high for a vendor. The vendor ultimately...
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Functionality and Upgrades
The Pyxis MedStation ES is a significant improvement over the Pyxis MedStation 4000. The nursing...
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Service and Support
We constantly struggle with BD’s tech support team. We don't have so much trouble with the hardware...
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Service and Support
I would give BD a zero for proactivity if I could. There is no preventative anything. They are...
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Relationship
Our anesthesia implementations have gone well. We have had some bad upgrade experiences in the past,...
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Functionality and Upgrades
It is hard to say nice things or find things to like about the system. Our biggest frustration is...
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Implementation and Training
There are a couple of little things that we don't like about the system, but overall, it has gotten...
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Functionality and Upgrades
The Pyxis MedStation ES is pretty easy to work with, and we are currently working to integrate it...
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Implementation and Training
BD does the initial training, but training is an internal process after that. The vendor does not...
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Service and Support
BD sends us emails with information about upcoming software. We have chosen specific upgrades due to...
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Service and Support
With BD, we do not have to reach out very often. But when we do reach out, it can be time consuming....
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Relationship
I am not seeing the vendor being proactive. Once we get to the right support person, they tell us...
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ROI / Cost
With this product, we certainly have seen improvements over what we had before. I definitely think...
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ROI / Cost
I have my BD salesperson's number, so whenever they aren't giving me what I thought I was getting,...
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Implementation and Training
The training could be changed a bit to make it a little more interactive. The vendor has tons of...
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Interfacing and Integration
The vendor has done well with integration. Working with our EMR vendor is hard, but BD does the best...
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Technology
The product is the best in the class for automated dispensing technology. There are still some...
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ROI / Cost
One thing I really like is that we can return equipment that we don't need, and the vendor will...
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Functionality and Upgrades
The Pyxis MedStation ES is an inventory management and charging tool that works well for us.
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Service and Support
I liked it when BD had a go-to team consisting of a system engineer and support people, but BD has...
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Technology
Because of the way the Pyxis MedStation ES is designed, each station can run independently and...
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Lessons Learned
BD has nice reporting from their server, so it is in real time, but that is only good for 90 days....
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Functionality and Upgrades
There have been times when the vendor would send out their version upgrade notes and promise things,...
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