Pyxis MedStation ES Commentary
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Subject Expert
Jackson Tate
Engagement Partner
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User Commentary
Relationship
BD has made quite a lot of improvements to their online ticketing platform. It is actually much...
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Product
We have had a few upgrades for the Pyxis MedStation ES, but it looks the same. On one side, we don’t...
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Product
The capability is there in the Pyxis MedStation ES. There is a lot of back-end reporting that is...
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Relationship, Product
Things are better now, but when we transitioned over to the Pyxis MedStation ES, there were quite a...
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Relationship, Product
We have been having more frequent issues with BD’s CUBIE drawers, which are technically the most...
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Loyalty, Relationship
We are working closely with BD. We plan to open more facilities, so we are trying to get a lot more...
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Product
For the most part, clinicians are pretty satisfied with the Pyxis MedStation ES. But the anesthesia...
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Relationship
Our relationship with BD has gotten better. We meet with them and try to be proactive with certain...
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Loyalty, Product
The Pyxis MedStation ES is probably the best that is out there. Some of the underlying technology is...
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Operations
Overall, the Pyxis MedStation ES has been fine. Our implementation timeline was extended due to...
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Relationship, Operations
The personnel we have worked with at BD have been very good overall. Our BD project manager has been...
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Product
From a hardware standpoint, the Pyxis MedStation ES is pretty basic and hasn’t changed much over...
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Operations
BD’s e-learning website is not very good, and the vendor acknowledges that. However, the in-person...
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Culture
One frustration with BD is the coordination between their contracting, implementation, and...
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Product
The Pyxis MedStation ES is very innovative. I also really like BD's fridges, which have individual...
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Product
There is an opportunity for improvement with the Pyxis MedStation ES. Their interface and server...
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Relationship, Operations
BD's team members were phenomenal and very intelligent. They gave me solutions for problems I didn’t...
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Relationship, Product
I’m a true Pyxis MedStation ES fan. I have always liked it. The vendor continues to improve their...
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Relationship
My BD field representative is great. But I hate having to call the 1-800 number, file tickets...
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Product
With the Pyxis MedStation ES, there is a brain on our computer where we build dictionaries, set...
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Operations
BD has pretty concise training videos that are in the format that we can upload to our...
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Relationship
We can put in tickets online, but if an issue is critical and we need to call, we are on hold...
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Culture, Value
We have a really good agreement with BD. We have some rental fees. We approached the rental somewhat...
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Loyalty
We are planning to keep the Pyxis MedStation ES for a few more years, but then we want to know what...
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Relationship
The Pyxis MedStation ES is very user-friendly to use. It has good support from the BD team. If there...
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Product
We would like BD to incorporate AI in the Pyxis MedStation ES to help us manage the inventory...
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Product
I like the integration of the Pyxis MedStation ES within BD's ecosystem. We have BD's inventory...
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Value
BD recently unveiled their new products, and those are very innovative. The equipment is expensive,...
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Relationship
We have to open tickets with BD and wait for a response, and sometimes there can be a delay. We will...
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Loyalty, Product
We have considered several other vendors over the years, but none have come close to matching BD in...
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Product, Value
A favorite feature of the Pyxis MedStation ES is the single-drug access drawers that have locks and...
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Operations, Product, Value
With the Pyxis MedStation ES, tracking machine serial numbers and associated contracts has been...
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Product
The Pyxis MedStation ES has limitations in how serial numbers are tracked across station components....
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Product
We have had ongoing discussions with BD about opportunities to improve and increase efficiency in...
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Relationship, Product
The only thing that is cumbersome regarding support is ordering parts, machines, or extra bins. It...
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Operations
BD’s training program is exceptional. They troubleshot things, worked with staff, and walked them...
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Product
The first thing I like is that the reporting within the Pyxis MedStation ES is very intuitive and...
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Relationship
I don’t have any improvements with the machines, but BD’s finance team or billing department is a...
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Loyalty, Relationship
We chose the Pyxis MedStation ES after vetting multiple solutions. BD had not only the best pricing...
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Relationship
Communication is top-notch with BD. They always relay information and communicate from their...
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Product
There needs to be more enterprise-level access. I support many facilities, and to do any type of...
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Loyalty
BD has been working on new technologies and taking a lot of feedback from customers. The technology...
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Operations
The training was very great in the beginning when we onboarded with BD and even post-implementation....
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Culture
I have worked with BD solutions for decades, and they don't necessarily deliver on the contracting...
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Product
The primary interface is the EHR. The Pyxis MedStation ES is more rigid than its competitor product....
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Relationship
The executives have been on some calls. We have some account folks, but the executive involvement...
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Relationship
BD is responsive to change, but they are slow. What they push out is pretty solid. I would still...
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Operations, Product
Ease of use is a definite win for the Pyxis MedStation ES. One thing BD does exceptionally well is...
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Relationship
BD’s support is poor. When people call in an issue, they wait on the phone for up to 15 minutes...
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Operations
BD is excellent. They have really refined their implementation, go-live planning, and training, and...
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Loyalty
BD is in the early phase of releasing the next generation of cabinets. We will look at those...
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Operations
BD's training definitely rates at the top of the scale. Everybody is always available. And during...
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Loyalty, Product
There are a lot of drawer failures with the Pyxis MedStation ES, and I don't care for those. But I...
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Relationship
Things have been really good with the Pyxis MedStation ES this year. It is the only product I have...
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Operations
The initial training with BD involved a lot of videos. We had somebody who went through the training...
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Value
The Pyxis MedStation ES is a quality product. It is an expensive product, but I'm pretty satisfied...
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Product
The big features of the Pyxis MedStation ES are dependability, the CUBIE technology, and limiting...
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Relationship
Usually, upcoming features are relayed through BD’s representatives. They are the ones bringing...
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Operations
We haven't had any additional training or anything from BD, nor have I asked for it. It isn't...
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Relationship
The support could improve. Before, when we called, we would get a response quickly and a resolution...
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Relationship, Product
We have had a really rough year with the Pyxis MedStation ES. I feel like I have been getting...
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Culture
We were upgrading our hardware, and as part of BD's service, they did a walk-through and made...
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Relationship, Value
The only thing BD is doing well at this point is giving us a lot of freebies in order to help with...
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Operations
BD doesn't really do a lot of ongoing training. They use a train-the-trainer model, so they aren't...
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Relationship, Operations, Product
During an upgrade, we asked the normal questions we would ask about a new upgrade, such as whether...
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Culture, Loyalty, Relationship
BD has been a little slow in terms of turnaround time with some of their new equipment orders...
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Loyalty
Things with the Pyxis MedStation ES have pretty much been status quo. I have seen the announcements...
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Value
We have to pay for every remote manager, which is the device that controls the refrigerator. We feel...
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Culture, Value
Customers should always plan for more than they think they are going to need, and then they will be...
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Relationship
The vendor is proactive; there are a lot of times when we do stuff in advance.
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Product
I would tell a fellow provider about the visibility the system provides of how the medications are...
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Culture
Anyone considering BD should make sure that they have in their maintenance agreement that BD will be...
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Culture, Value
There have been conversations about getting a quote for new equipment for the system. We might just...
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Relationship, Operations
BD is a large vendor and can sometimes be siloed, so having the right connections is key to...
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Product
The Pyxis MedStation ES is working as expected, and that sets a good benchmark for the vendor.
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Relationship
The support has been a lot worse than it used to be. We don’t have a field service technician in our...
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Product
Compared to the Pyxis MedStation 4000, we have a lot more drawer failures and pocket failures with...
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Value
BD doesn’t avoid charging for every little thing. They seem to have a lot more add-ons, like the...
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Product
I'm sure the Pyxis MedStation ES could be upgraded in terms of how it is put together and...
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Relationship
BD just doesn’t have enough people or field technicians. They do things differently all the time. We...
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Relationship
Because BD’s service is bad, that just reflects on the entire Pyxis MedStation ES product. If...
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Product
The Pyxis MedStation ES is pretty easy to use. The biggest strength of the Pyxis MedStation ES is...
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Culture, Relationship
BD does listen when we make suggestions, especially in terms of what we would like to see and how...
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Operations
BD doesn’t really provide any training classes. They have a train-the-trainer concept. They do...
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Loyalty, Product
The Pyxis MedStation ES is more intuitive and user-friendly than some of the other cabinets. It is...
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Relationship
We have meeting after meeting with BD, and we don’t get any results. We have so many tickets, and BD...
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Operations
BD’s implementation services depend on whether someone pays them.
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Relationship
BD tends to hire people from foreign countries, so sometimes the support people don't communicate...
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Product
I recommend the system every chance I get. People ask me about the product’s functionality and...
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Product
I would rate the product’s interoperability right below the top because right now, it doesn't work...
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Product
The Pyxis MedStation ES uses CUBIEs, and when we need to swap out a large CUBIE to get smaller...
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Relationship, Operations
Initially, there were some issues with the way BD set up the fridges, and locks kept falling off....
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Product
Overall, the Pyxis MedStation ES does its job. The integration is good, and it is user-friendly. The...
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Loyalty
When we made the change from our previous vendor to BD, we had some regret. The weaknesses of the...
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Loyalty, Product
We had a pretty good rollout for the Pyxis MedStation ES units. BD is making step-like changes. They...
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Culture, Relationship
BD is good at supporting their products. Their executives are great, and I wouldn't have a problem...
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Loyalty, Value
The Pyxis MedStation ES cabinets are definitely part of our long-term plans at this point. I don't...
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Culture
A few years ago, we took an upgrade to the hardware. When BD replaced our hardware, we found that...
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Relationship
The level of service from BD is really variable. We can call for support on one day and get hooked...
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Culture
BD’s sales team killed us on the Pyxis MedStation ES in terms of it working as promoted. I would not...
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Product, Value
The Pyxis MedStation ES is pretty easy. I don't mind the hardware. It is pretty good. I don't think...
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Loyalty
I have no faith in BD. It depends on how the next upgrade goes, but I would hope I could get some...
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Relationship
BD’s support team members altogether are an issue. They don't pick up support tickets quickly, and...
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Relationship
BD is not proactive at all. Their level of involvement depends on who we get at the firm. There are...
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Product
We have been very dissatisfied with the hardware part of the Pyxis MedStation ES. My desire for the...
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Relationship, Operations
BD is getting ready to release a new version of the Pyxis MedStation ES, and they have never really...
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Relationship, Product
We have been having some issues with BD's customer support team and some upgrades that have not gone...
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Culture, Operations
I think that what BD charges is fair. The vendor underdelivers by telling us things, and then once...
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Operations
BD needs to have regular training classes.
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Value
The Pyxis MedStation ES has given us a lot of benefits, like saving money. We are very reliant on...
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Product
The logistics definitely need some improvement in the Pyxis MedStation ES. Some of the reports are...
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Product
The Pyxis MedStation ES has been around for so long, and it has just become part of the workflow....
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Relationship
BD is constantly evolving, and they are pretty good at communicating with us. I don’t really deal...
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Operations
The training for the Pyxis MedStation ES is pretty good. BD could do better, but we feel pretty...
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Loyalty, Product
BD has stagnated a little in terms of delivering new technology. BD needs to bring in a new...
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Product
The Pyxis MedStation ES is a great enterprise medication management system. It does exactly what we...
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Product
I would recommend that BD try to make the CUBIE doors a little more resilient. I love the fact that...
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Product
Compared to some of BD’s competitors' products, we can configure the product's drawers any way that...
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Operations
The Pyxis MedStation ES is super easy and simple to use after we are properly trained. If people...
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Product
The Pyxis MedStation ES interoperability is limited based on the functionality of the system....
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Value
The Pyxis MedStation ES is very dependable, and BD is a very dependable manufacturer. The cabinets...
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Relationship, Product
BD doesn’t upgrade their system a whole lot. They make some minor tweaks every once in a while, but...
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Operations
The Pyxis MedStation ES has done everything BD said it was going to do. The implementation of the...
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Relationship
BD’s customer support people usually try to be prompt. There can be long waits when we try to call...
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Operations, Product
We had a hard upgrade with the Pyxis MedStation ES, but it is getting worked out. There were a lot...
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Culture, Value
If we are doing a server upgrade from one version to the next, there is a charge associated with...
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Product
Since we had an upgrade on the Pyxis MedStation ES, we have been having problems with the bio ID...
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Relationship
BD has several really good technicians who are amazing, but they have other technicians who just...
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Relationship, Product
BD’s biggest strength is their medication delivery, and their ease of use has always been really...
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Relationship, Operations
We didn't have BD train us on the Pyxis MedStation ES. They farmed it out to some other group and...
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Loyalty, Operations
BD does a pretty good job with the implementation services of the Pyxis MedStation ES. For end...
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Loyalty
BD is releasing a new platform. Whether the Pyxis MedStation ES is part of our long-term plans...
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Operations, Product
New users don't seem to have any issues with learning how to use the system. A lot of them have used...
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Relationship
We have regular meetings with BD, and we have a customer success representative and a regional...
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Loyalty
We have been using the Pyxis MedStation ES for a long time. It has been very reliable for us. We...
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Product
The system is very functional and easy to use. It pretty much meets our needs for what we are using...
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Relationship
BD has weak support staff. Their responsiveness is lacking. Their products are robust and work well.
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Product
I do like that the Pyxis MedStation ES is centralized. It is a fairly reliable product, and we can...
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Relationship
BD’s support is typically pretty good. They have product-level support, and we have somebody close...
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Culture
BD needs to have clearer communication with us about product timelines and pipelines. That would be...
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Value
The Pyxis MedStation ES is very expensive. We had a project to bring on an outpatient facility, and...
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Operations
We haven't been really pleased with the Pyxis MedStation ES lately. BD is doing a lot of things, but...
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Relationship
The vendor is using their defined hardware to use with the product, specifically mobile printers and...
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Relationship, Product
We have had the Pyxis MedStation ES forever, and it just seems to work; we don't really have that...
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Product
The Pyxis MedStation ES still does a good job, even though it is sometimes clunky. The Pyxis...
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Loyalty, Product
I think the world is moving in a different direction, and BD is just keeping up. It just takes too...
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Culture, Value
BD charges for everything, so their service contract always goes up. BD wants to charge for CUBIEs...
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Operations
BD only offers training online, so if we want training, we have to go get it. The training is...
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Product
BD could do a bit better with integration. A lot of the integration isn't with the Pyxis MedStation...
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Culture, Relationship
We ask BD for information on how to do something, and they say they will get it to us right away....
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Relationship
BD has made improvements to their product offering over the past few years. They continue to fall...
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Value
BD avoids charging for every little thing. They are pretty good at avoiding charging. We call in for...
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Relationship, Product
If BD has a vision, they are not letting anybody know. BD has had some issues in the last couple of...
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Value
The Pyxis MedStation ES seems a little expensive for what it is, but that is just how healthcare is....
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Relationship, Operations
I have been fairly critical of BD’s support in recent years. This past year, it has been good, not...
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Product
The Pyxis MedStation ES works. We have reporting on it. For the most part, the Pyxis MedStation ES...
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Loyalty
In the future, we will be going to a newer version of the Pyxis MedStation ES. The change is mostly...
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Operations, Product
The Pyxis MedStation ES can be difficult to learn to navigate, especially the server and the...
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Product
I wish the Pyxis MedStation ES would talk better with the charting system, and I wish that BD’s...
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Product
I like the server for the Pyxis MedStation ES, and I like the enterprise system. I like that we can...
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Relationship, Value
The Pyxis MedStation ES is expensive, but BD is good to work with. They are proactive, and when we...
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Loyalty
We plan on keeping the Pyxis MedStation ES because we are an enterprise, so switching to a different...
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Culture, Product
There are some features or new developments that BD has actually presented before. Sometimes those...
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Value
I have seen BD charge on little details. They still charge us with every little thing. For example,...
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Relationship, Operations
During the upgrade implementation for the Pyxis MedStation ES, there were a lot of things that BD...
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Operations
BD has been better and more keen with training. They have a dedicated training person now who deals...
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Product
The Pyxis MedStation ES shares data with our auditing and drug diversion software. Then we have...
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Relationship
BD has improved their support, but they are still figuring out the best support matrix for their...
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Relationship, Product
The Pyxis MedStation ES continues to have some bugs, especially on basic hardware. For the most...
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Relationship, Product
A lot of our unmet needs with the Pyxis MedStation ES have to do with its storage. The matrix or...
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Relationship
BD needs to have a more solid support structure, especially for their technical support. I don’t...
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Relationship, Product
BD gets a good product, rides it to its death, and then revives it. They usually have a good...
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Product
I wish the Pyxis MedStation ES would bring a little bit more in terms of what we need to do. I think...
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Value
BD does not avoid charging for every little thing. They are notorious for charging. The Pyxis...
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Relationship, Product
The Pyxis MedStation ES works. BD has not been on top of their game lately with some of our other...
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Product
The Pyxis MedStation ES is user-friendly and very easy to use. For example, if we have to take out...
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Culture, Relationship
BD is very oriented toward customer service, and that is the most important thing. Sometimes we do...
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Product
I like things that jump out at me like an alert that I have mail. I don't like having to dig through...
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Product
Our EHR doesn’t integrate with the Pyxis MedStation ES, but maybe it is not worth BD’s market share...
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Operations
The training was actually very good with BD. The Pyxis MedStation ES is pretty easy to use.
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Relationship
BD’s support depends on the type of issue that we are having and the requests, but all nonhardware...
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Culture, Relationship
We signed the service contract with BD, and everything is included. But BD is not very proactive. We...
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Relationship, Product
I would not buy the Pyxis MedStation ES again because there are a lot of quality issues with BD’s...
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Commentary Summary
Comment Type Breakout