Pyxis MedStation ES Commentary
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
We have been on the same version of the Pyxis MedStation ES product. I know there is newer stuff out...
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Culture, Value
I know our bookkeeping department may feel different, but I feel like BD is very fair with charges....
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Relationship
BD does have proactive monitoring services that identify potential issues, and the technical support...
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Product
There are a number of design suggestions that I have submitted to BD. The Pyxis MedStation ES...
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Loyalty, Product
There are a couple of key features in BD’s new platform, like connection with a cloud platform, that...
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Value
BD’s hardware is lower priced than their competitors' hardware, but BD's service call and...
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Value
Because of some work we have done with BD, we get credits that we are able to apply to other things,...
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Product
With putting in the Pyxis MedStation ES, there were people that we could call. They would go online...
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Relationship, Operations
With BD in general, they are not great at proactively letting us know when things are changing and...
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Relationship
The Pyxis MedStation ES cabinet works pretty consistently, and when we need service on it, we have...
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Product
BD’s billing is pretty straightforward, but we have had some billing issues with our Pyxis...
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Product
The Pyxis MedStation ES cabinet works pretty well with our EHR and our carousel. It is pretty user-friendly....
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Culture, Relationship
BD keeps all their promises for the most part. I'm not sure I have been pleased with everything, but...
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Loyalty, Product
Some of our sites were told that BD would be rolling out diversion software. The executives at one...
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Relationship
For the core calls, BD's support is good, but with bigger issues, their support is a little delayed....
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Value
The automated dispensing cabinets have become integrated into the pharmacy. With the pharmacy...
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Operations
We had one site where BD's implementation services went backward, and the upgrade was slow. It has...
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Operations
I'm concerned. BD operationalizes things with some of the changes we have had, but their rollout,...
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Operations
Continued learning is a big thing I would like to see, especially learning about how to optimize the...
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Culture, Operations, Product
Some of our sites would still buy the Pyxis MedStation ES again, but it has issues. With BD's...
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Product
There are some functionalities that the Pyxis MedStation ES doesn't do that I wish it did. One of...
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Product
The nice thing about the Pyxis MedStation ES is that we can see inventory ourselves without going to...
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Operations
The training from BD could be improved by having someone on-site. We had that before, but now we...
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Operations
BD did a really good job with project management by following on timelines, and they followed up...
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Relationship, Product
With BD’s Pyxis MedStation ES machines, we put new automation in. The new automation was integrated...
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Relationship, Product
With the Pyxis MedStation ES cabinets, the actual devices and how they work are all good. They are...
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Relationship
I don't see much proactivity from BD. Every now and again, I will see that BD has created a ticket...
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Culture, Relationship
We are having a problem with our BD representative. It is hard for us to get answers to questions...
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Operations
There has been no ongoing training from BD because we just train new people as they show up. Nothing...
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Value
BD has started to charge us for things that used to not have a cost. There is a charge now to move a...
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Relationship
BD is responsive. The field service technician knows that they need to get here and physically fix...
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Relationship, Product
I'm so used to using the Pyxis MedStation ES; it just comes naturally to me. I have to think about...
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Culture
With BD, everything is contractual, so there are no unexpected costs. The way the Pyxis MedStation...
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Product
The list of things we like about the Pyxis MedStation ES cabinet is lengthy. The thing that our team...
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Relationship
A benefit to the Pyxis MedStation ES cabinet is the service technicians and staff, and the...
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Relationship, Product
With the Pyxis MedStation ES cabinets, the production server is easily accessed, and we can still...
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Relationship, Product
I have never seen medication stations break down like the Pyxis MedStation ES does. We have had a...
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Culture, Operations
The installation process was a struggle with BD. It was an absolute mess. There was nothing good...
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Operations
The training BD provided was very inadequate. When we upgraded, there were some changes in the...
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Relationship, Operations
We do have regular meetings with the vendor where they keep us up-to-date on what is coming or tell...
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Relationship, Product
With the Pyxis MedStation ES, it is sometimes hard to get a real, live person on the phone even if...
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Relationship
This solution is mission critical to what we do, and the vendor behaves in that manner. They partner...
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Culture, Relationship, Value
Recently, the vendor started charging for support calls. We have a support agreement that includes...
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Relationship
Support is an area where BD struggles; their customer service isn't the greatest, and we spend some...
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Operations, Product
We have had some bumps with the product. The last upgrade did not go well at all for our facility. A...
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Relationship
We have a BD team in our system, and they are very good about alerting us to things. BD must be in...
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Product, Value
The benefit for the pharmacy is the pharmacy staff members have the ability to do tickets online for...
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Operations
We don't really get a lot of training on the Pyxis MedStation ES. That is probably done at a health...
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Operations, Product
For the Pyxis MedStation ES, there are a couple of different kinds of end users. The pharmacy staff...
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Product
In the Pyxis MedStation ES, there is an activity report, and it is terrible. The nurses are supposed...
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Value
It is in BD’s nature to charge for every little thing. That is how they make money. I don't blame...
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Product
I am comfortable with the Pyxis MedStation ES; it is a great product. It works perfectly as...
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Operations
We had an implementation within the last year, and we had some issues with the project. A lot of...
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Loyalty, Relationship, Product
The Pyxis MedStation ES has been good. We are excited. We are waiting for the next upgrade. We have...
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Product
When the Pyxis MedStation ES cabinet works, it works well. But our most recent issue has been with...
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Relationship
With BD's support, they no longer have a field service technician here. So whenever we call and if...
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Culture, Loyalty, Relationship
Generally, BD support has been very challenging to work with. Their support staff don't seem like...
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Relationship, Product
We moved to the Pyxis MedStation ES cabinet a couple of years ago, and it has been a rough...
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Product, Value
We have barcoding with the Pyxis MedStation ES. That is nice. Our EHR system downloads alerts into...
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Relationship, Product
In terms of delivering new technology, BD has been pretty aggressive and has stayed up with the...
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Operations
BD is always available 24/7, so I'm more satisfied with their support than with another vendor's...
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Product
The Pyxis MedStation ES cabinet is still the best. There are only a few other comparable solutions....
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Product
The biggest strength of the Pyxis MedStation ES cabinet is narcotic control. Overall, the equipment...
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Product
The Pyxis MedStation ES cabinet was always ahead of its time. With new technology today, the problem...
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Relationship, Value
BD has gotten a bit greedy. They have changed their teams so many times, so relationships change. I...
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Relationship, Product
BD is overturning people all the time. BD just doesn't get it. The way they program their software...
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Relationship, Operations
Because BD doesn’t have enough field techs, the way that their machines are put together is a little...
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Relationship
The support people are really nice people, but trying to understand them is hard. I don't want to...
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Relationship
The vendor isn't responsive. Previously, they sent us an email about one of our computers getting...
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Relationship
We are still not very satisfied with BD. We run a toss-up always. The pumps have a lot of available...
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Relationship
BD is pretty slow on the delivery of new technology. We make recommendations to them, but we never...
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Product
BD absolutely does not keep all promises. The machines are not well made. The boards just fry, and...
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Loyalty, Relationship
My overall satisfaction in a year depends on BD and if they start hiring more people. They need to...
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Loyalty, Value
The product is part of our long-term plans. Once we are in it, we need to get everything out of them...
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Relationship, Value
I would be willing to bet that BD hasn’t been charging us for every little thing this year because...
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Relationship
The vendor is just not as attentive as we would like them to be. They have an eLearning thing we can...
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Product
The Pyxis MedStation ES cabinet is just a workhorse, so it allows us to distribute the medications...
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Relationship
The relationship with BD is fine. I know that the people that I work with who work with the local...
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Culture, Value
BD avoids charging for every little thing because we have a maintenance agreement, so we pay an...
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Relationship
Support is one of BD’s worst areas. It is a nightmare if we have to call. We could be on the phone...
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Operations
BD didn't do a good job with implementation and has been hard to work with. We haven't had a smooth...
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Operations
I don't feel like BD really gives us a lot of training other than learning management modules, and...
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Product, Value
The Pyxis MedStation ES cabinets are integrated, but it feels like we have to pay for all the data...
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Relationship
The support depends on who we get, and sometimes we need to get things escalated because people get...
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Value
BD mostly avoids charging for every little thing, but there are some small supply items and whatnot....
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Relationship, Product
When BD’s equipment breaks, their technicians are really available to come and do repairs. I have...
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Loyalty, Product
The version of the Pyxis MedStation ES system we are on is older. Everything I have read about a...
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Value
The Pyxis MedStation ES is just blazingly expensive. It is my biggest dollar spend across the...
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Product
The Pyxis MedStation ES is the linchpin of our medication distribution process to our inpatient...
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Operations
With the enterprise version of the Pyxis MedStation ES, the vendor really retooled the whole thing,...
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Relationship, Product
I would like the vendor to improve the CUBIEs' sizes.
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Product, Value
I would recommend the product to anybody.
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Relationship, Product, Value
I hate the Pyxis MedStation ES cabinets, and the current system has been a major step back. The...
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Product
Within our health system, we share medical IDs amongst hospitals, so the Pyxis MedStation ES cabinet...
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Culture, Product
BD tries really hard with the Pyxis MedStation ES system. But one of the problems I run into with BD...
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Value
The Pyxis MedStation ES cabinets are expensive for what we get. There are still some opportunities...
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Product
The Pyxis MedStation ES cabinets have been integrated for a long time, and the interfaces are...
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Loyalty, Product
There are still some opportunities with the Pyxis MedStation ES cabinets, especially if we get into...
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Relationship
For the most part, the Pyxis MedStation ES is pretty solid. I have been working with the system for...
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Relationship
BD's service is very reactive at this point. The Pyxis MedStation ES software upgrades are few and...
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Operations
For the Pyxis MedStation ES, the training is good enough. The vendor offers a lot of functionality....
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Relationship, Product
I think BD means well. But their heavy corporate structure makes things so much more bulky and...
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Loyalty, Product
Whether we like how clunky things can be or not, BD is still far and away the market leader. Going...
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Product
For basic functionality, the Pyxis MedStation ES works, and for a lower-volume site, it meets our...
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Relationship
BD has made great strides in support over the last calendar year. I have been blown away. I always...
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Loyalty, Product
In terms of BD keeping all their promises, I lean toward saying they do, but there are just so many...
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Relationship, Operations, Product
BD's updates are less frequent and much more labor intensive than those of another vendor. When BD...
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Operations
BD needs to have better standardization with training. The quality depends on the resource that we...
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Product
There are times when certain software upgrades to the Pyxis MedStation ES occur and the software is...
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Loyalty
One of the Pyxis MedStation ES’ strengths is that it has been around forever. It is reliable, and we...
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Loyalty
Our contract with BD is coming up for the Pyxis MedStation ES, so we have a bit of time to sort out...
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Relationship, Operations
At the executive level, the individual we work with does a good job. In terms of the go-live process...
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Relationship
When we call the customer support team, sometimes the wrong person will fiddle with something for a...
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Loyalty, Value
I can't explain how much time and effort I put into fixing the Pyxis MedStation ES. I save our first...
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Relationship, Product
I would like to see the vendor's service be more proactive. When it comes to updating their...
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Relationship, Operations
With the Pyxis MedStation ES, the project manager is normally good, but the people who are sent to...
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Loyalty
If we were to move away from BD's cabinets, I think Omnicell's cabinets would probably be a lot...
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Relationship
The vendor utilizes offshore call centers at night and US support during the daytime. That is...
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Culture, Value
One thing I like about BD is that they allow us to lease our machines. We prefer to do that over...
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Relationship
I love the Pyxis MedStation ES machines. They are common sense. People know how to use them. They...
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Product
I have used a couple of other systems out there at other hospitals, and the Pyxis MedStation ES is...
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Operations, Product
I would rate the integration of the Pyxis MedStation ES between the middle of the road and the top...
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Relationship
There are a lot of what BD calls enhancement requests, and these enhancement requests don’t always...
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Loyalty, Product
The Pyxis MedStations ES’ existing reports and platforms do not cater to my type of operation. In...
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Product
The upgrades for the Pyxis MedStation ES often lead to new glitches and system issues and then we...
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Product
The integration of the Pyxis MedStation ES across our organization is good. There is a very strong...
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Value
The Pyxis MedStation ES is a little costly for me, but we aren't using my money.
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Product
We are basically up-to-date and have had the BD devices for a long time. Things are going well with...
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Loyalty, Product
The Pyxis MedStation ES is well established. BD is making some improvements. Overall, I would say...
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Relationship
With BD's ongoing phone and web support, getting anything fixed takes forever. I have talked to the...
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Product
BD offers a very good quality product. They put a lot of work into developing and getting the Pyxis...
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Relationship
BD is a good company. BD is very prompt when we are implementing any new products. They are very...
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Product
For the most part, the Pyxis MedStation ES does what it is supposed to. It is pretty intuitive and...
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Culture, Relationship
BD has a lot of turnover. Just when we get people onboarded and understand the lay of the land, they...
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Culture, Product
Billing is a disaster with BD, and that is a huge deal. Unfortunately, some of the smaller hospitals...
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Operations
BD doesn't do a very good job of training us. We ask for best practices, and BD only tells us...
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Product
The product’s ability to exchange information is pretty basic. It is just a load-unload interface....
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Relationship
When we call BD’s call center, we have to wait on hold, and that is horrible. Also, I work with a...
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Culture, Value
One of our pain points with BD deals with how they do business. They are the king of...
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Relationship, Product
We try to utilize BD’s web portal for service cases as much as possible. At times, it isn't very...
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Loyalty, Product
The one area that BD hasn’t figured out is a Med ES fridge. They do have Med ES fridges out there,...
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Product
We would like better integration with the Pyxis Logistics inventory management software. What BD has...
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Loyalty, Product
The UI for the Pyxis MedStation ES is pretty straightforward and user friendly. Overall, relative to...
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Relationship
Overall, BD does a pretty good job of getting in contact, typically through email. Occasionally,...
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Operations
The initial training from BD is typically focused on our supergroup or a train-the-trainer focus,...
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Relationship
We would like more transparency from BD on where products are in development, in realistic timelines...
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Relationship, Product
We went through a fairly significant software update and had some of the usual bugs or issues, but...
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Operations
The ease of use of the Pyxis MedStation ES depends on how tech savvy the user is. The challenge is...
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Value
The Pyxis MedStation ES is expensive, and BD charges us for things.
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Product
The Pyxis MedStation ES interfaces well with Epic's system, so the two systems get along well, and...
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Relationship
We have a service team member for the Pyxis MedStation ES who helps us with issues at the hospital...
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Operations
Training for the Pyxis MedStation ES is done by the people in the hospital who come up with the...
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Operations
When we transitioned to a totally new platform, BD provided formal classroom events with nursing...
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Product
When we upgraded the Pyxis MedStation ES years ago, the vendor didn't have the CII Safe component....
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Relationship, Operations, Product
For nursing, the product is easy to use. The product is very user friendly. I'm not aware of any...
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Relationship
BD has shifted their online support. It is hard sometimes when we put in a ticket at 2:00 p.m. and...
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Product
Omnicell is really the only competitive company out there with a product similar to the Pyxis...
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Relationship, Product
We have had some bumps in the road with issues and troubleshooting. There are other things going on...
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Operations
For the Alaris product, BD does a better job coming in and doing a few-day training or refresher for...
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Product
We have had some issues with the product, mainly on the back end. Also, the software is built for a...
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Relationship
We have a pretty good relationship with BD. We have our resources, and we can reach out to them to...
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Operations
There aren't many bad things to say about BD's implementations. But with our most recent conversion,...
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Value
It has been interesting to watch BD grow and go through growing pains. BD is huge, and that is both...
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Product
From an IT perspective, I would like to see the Pyxis MedStation ES utilize some of the more modern...
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Product
The biggest strength of the Pyxis MedStation ES is the inventory management. There is staff...
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Culture
BD is such a large corporation that I don't know whether the left hand always knows what the right...
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Operations
We have had the Pyxis MedStation ES for a very long time. When the vendor makes any new updates, we...
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Product
Sometimes the people who use the Pyxis MedStation ES machines are very rough on them. There are...
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Loyalty, Product
We haven't had any problems with the Pyxis MedStation ES interfacing with our other system. The...
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Culture, Relationship
BD does not keep their promises because we have had confusion around support service level...
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Relationship
BD fixes the machinery when a ticket is put in. We started getting new reports out of nowhere that...
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Product
With the Pyxis MedStation ES, BD has not made improvements on the ease of use for nursing, but the...
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Product
For improvements to the product, we would like to see settings and configuration setups. Some things...
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Product
For integration with our EHR and the Pyxis MedStation ES, there has to be manual diversion checking...
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Product
The pharmacy staff loves the Pyxis MedStation ES. We had the ability to go with what a partner...
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Relationship
To me, BD is a vendor. We don't have as much say with them as we do with another vendor. And I don't...
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Relationship
From the IT side of things, BD is great overall. They do their own updates, and the system works...
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Relationship
We are very happy with the Pyxis MedStation ES, but BD struggles with response times to tickets that...
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Culture, Relationship
As far as the material goes and everything that is associated directly with our on-site stuff, I...
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Relationship
The turnaround time from the time that I submit a ticket to the time I have a tech person on site is...
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Product
I have worked with Omnicell, and their equipment is good. But the Pyxis MedStation ES is a bit more...
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Relationship
There have been a couple of recalls on our current equipment. I don’t feel like they have been...
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Culture
Preventative maintenance should be done on the Pyxis MedStation ES. I think we have a maintenance...
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Operations
When it comes to training from BD, the SCORM files that they provide are easy to put right into our...
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Product
I can't say anything bad about the Pyxis MedStation ES. We have looked at other products, but the...
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Operations, Value
BD has been very good about not overcharging. They have very good online training available at no...
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Product
I can teach someone to use the Pyxis MedStation ES, and they can function for medication...
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Relationship, Product
The Pyxis MedStation ES is user friendly, configurable, and more customizable to a certain extent,...
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Loyalty, Relationship, Product
We have had the Pyxis MedStation ES for a while, so there is not too much that can be done. The...
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Product
The Pyxis MedStation ES has some issues and challenges that I'm hoping our latest update will fix....
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Operations
BD doesn’t reach out for ongoing training very regularly. They have a training portal, and we can go...
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Relationship, Product
BD is not perfect, but in terms of what they are supposed to be doing, they do a decent job. The...
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Relationship
The people change so much with BD. I never know exactly who to reach out to. I have one person who...
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Operations
There is a lot of legwork that needs to go into figuring out how everything works with the Pyxis...
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Relationship
A lot of times, it is hard to be proactive because something has to be messed up before we fix it....
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Relationship, Product
With the Pyxis MedStation ES, there is some difficulty with end-user familiarity with the system...
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Relationship
The support people are slow to respond. When we call BD for IT support, they take a long time to...
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Relationship
If BD is planning to work on something or dial into my machines, that is not always communicated. We...
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Culture
With the way that the vendor's contracts are written with the machines, the returns, the equipment...
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Loyalty, Product
Within our organization, we are on different servers, so the Pyxis MedStation ES doesn't talk to...
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Relationship
I don’t like BD’s 1-800 number at all. When we go through the middle person who answers the phone,...
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Relationship
When we are on hold with BD’s 1-800 number, the support people tell us that we can log on to the...
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Relationship
BD is proactive when the FDA gets involved, but not until the issue becomes regulatory. Once BD hits...
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Culture, Value
I think the Pyxis MedStation ES is expensive for what it is, but it does do what it is supposed to...
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Relationship
BD is very in tune and Johnny-on-the-spot with our upgrades. We have our own little field...
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Relationship
I have not had to call BD too terribly much this year. Their support could be better. I have been...
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Culture, Operations
I think BD has been fairly static from last year to this year. They do seem either overworked or...
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Operations
We have not needed to use BD’s training services. In general, their training is not very good. It is...
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Product
The integration part of the program just functions. BD has done a good job with that. The Pyxis...
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Relationship
BD is having a series of issues right now with product recalls, which are fairly rare in their area,...
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Product, Value
Delivering new technology that meets our needs is not BD’s forte. They make something that works,...
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Relationship, Product
I'm frustrated with the Pyxis MedStation ES. It works 9 out of 10 times, but then 10% of the time,...
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Operations
Our most recent upgrade of the Pyxis MedStation ES went really well. The upgrade was very well...
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Product
As far as functionality and reporting go, the Pyxis MedStation ES is better and easier to use in a...
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Product
In my role, I use the Pyxis MedStation ES daily. It is easy to use. In the product, we can find the...
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