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Epic IV Dispense Prep Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
Epic touted their waster interface a couple of years ago and said that we could bill for waste. That...
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Director
When we had issues, Epic connected us with their research-and-development group, and the group was...
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Director
Epic IV Dispense Prep does what it is supposed to do. Its challenges stem from it uncovering a bad...
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Manager
We can't use the solution on every prep because of the limitations of the system. From a quality...
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Manager
There is nothing that we proactively get from the vendor. Helping us be able to capture all of our...
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Manager
Epic IV Dispense Prep adds additional quality steps in the compounding process. We have used it...
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Director
The biggest issue for Epic IV Dispense Prep is a safety issue. Epic does not currently have a way to...
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Director
We have had Epic IV Dispense Prep in place longer than another product, so there is more familiarity...
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Director
Overall, I feel like the structure in place where we report to our system IT people and they bring...
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Manager
I would have liked more of a structured training from Epic rather than us having to create our own...
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Manager
I would like if Epic listened to the customers more about new features and what could be done to...
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Manager
Epic's solution has its limitations, so my recommendation of it really depends on what...
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Manager
We have gotten to a good place with how we are using the solution for the oral syringes. We struggle...
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Manager
We want a work queue. We want any IV dose that dispenses to populate a queue; that way, the...
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Manager
The quality is pretty high with the gravimetric analysis functionality. The solution is really easy...
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Manager
I wouldn’t call the vendor proactive; they just listen to what their customers want. The vendor is...
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Manager
There is a lot of information in Epic IV Dispense Prep. We can get an enormous amount of information....
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Manager
It would be great if Epic could better integrate the cameras with Epic IV Dispense Prep. I would...
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Director
Epic IV Dispense Prep has a little bit of a duplicative workflow on the pharmacist side. If a...
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Director
Epic has great elbow-to-elbow support. We have an internal Epic team that we rely on a lot to...
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Director
Overall, Epic IV Dispense Prep works well. We have had issues with the midpreparation review camera....
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Manager
Epic IV Dispense Prep has the capabilities for image capture and gravimetric analysis. The system...
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Manager
Epic IV Dispense Prep is just a software platform. Epic doesn't include any hardware or recommend...
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Manager
Epic has done quite well in delivering new technology. We have a technical service representative...
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Director
I have never seen any executive involvement from Epic. That may occur at another level, but not at...
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Director
The system works from a clinical standpoint, but from an operational standpoint, Epic doesn’t help...
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Director
I would absolutely recommend Epic, but the caveat I would tell people is to not get rid of their...
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Director
From a pharmacy perspective, I find the system to be mediocre. I don’t think Epic helps us with...
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Director
All of the Epic systems leave a lot to be desired. There is always a little piece that is critical...
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Director
The arrogance from Epic is what aggravates me to no end, and once Epic decides what the answer...
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VP/Other Executive
The product is very helpful in standardizing our care and ensuring that we have the highest quality...
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VP/Other Executive
We have had long conversations on improvements that Epic can bring to their platform. Epic is very...
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VP/Other Executive
We don't really have problems with Epic at all. When there are small problems, the vendor fixes them...
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VP/Other Executive
We definitely receive our money's worth with this product. We have an enterprise license, so...
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Manager
Epic's turnaround time for any issues we have from upgrades is usually quick. We have our own Epic...
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Manager
I don’t use a lot of the vendor's phone support, but it is there if I need it. Epic IV Dispense Prep...
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Director
The vendor told us up front that we wouldn't be able to have a few things unless we upgraded to the...
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Director
We have to do our own training. We had to redo a lot of manuals because the manuals that we got were...
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Director
We have a dedicated technical support person, who is very good. That person is easy to get ahold of.
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Director
We like that the solution is deeply integrated. It helps a lot with billing. When a pharmacist is...
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Director
The native, out-of-the-box reporting could be improved. There isn't enough functionality there. The...
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VP/Other Executive
I would not use Epic IV Dispense Prep as my primary IV room software. I would choose another product...
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VP/Other Executive
There was a lack of support from Epic during the implementation and a lack of transparent...
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VP/Other Executive
Epic support is unable to provide the upgrades that are needed for us to become compliant. Epic is...
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VP/Other Executive
We have a liaison from Epic, but issues just keep escalating, and the liaison is not really...
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VP/Other Executive
IV Dispense Prep is lacking in many elements. It is not the best software, and I recommend that if...
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Manager
We have quite a few things that need to be ironed out, and Epic needs to come up with software upgrades....
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Manager
With Epic IV Dispense Prep, there is a lot of information, and it is fast to navigate all of the...
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Manager
The technology in Epic IV Dispense Prep is new and can't be trusted 100%. There are errors, but...
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Analyst/Coordinator
There is a package that the health system has subscribed to, and there are features that are...
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Analyst/Coordinator
I like that we have a team that can make improvements through our requests and IT ticket system. One...
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Analyst/Coordinator
The ability to customize and the reliability of the software are two really strong aspects. We have...
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Analyst/Coordinator
One of the biggest selling points and advantages of Epic's solution is that it combines so many of...
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Analyst/Coordinator
Epic keeps their promises. We just implemented an update, and it is hard to gauge how that went....
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VP/Other Executive
Epic has absolutely kept their promises. Epic is a great company to work with. They are very good...
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VP/Other Executive
Rating how much the vendor supports integration goals is hard because part of that is on us and part...
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VP/Other Executive
The ability to get data out of the system is remarkable. I think our satisfaction with this product...
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VP/Other Executive
We are continuing to only be based on barcodes with this product. We have been unable to implement...
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VP/Other Executive
We have had thoughts about switching this product out for a different one. We have looked at other...
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VP/Other Executive
If I could go back in time to when we were getting ready to implement Epic, I would not have made...
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Director
I would give Epic a lower score for supporting us through COVID-19. They have never proactively...
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Director
The biggest advantage of Epic IV Dispense Prep is that it is fully integrated with the EHR. We don't...
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Director
Epic offers picture-taking capabilities, but we don't use them. We tested those capabilities with...
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Director
We want gravimetric analyses, but Epic doesn't have those right now. I have been told a number of...
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Director
Epic is working on a dashboard view so that when we sign in to the product, we can see KPI things...
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Director
I have no complaints about anything with Epic. There is nothing that we have asked them to do that...
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Director
Epic does deliver upgrades, but they aren't quick to do so. The upgrades also aren't based on our...
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Director
We went live across the whole system, and Epic delivered what we wanted. I would recommend Epic's...
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Director
Epic IV Dispense Prep is much better than some of the systems I have used in the past. Sometimes,...
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Director
I know that this system has a scan upgrade in the background, but I don't think that the pharmacy...
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Director
It has been a while since I have really interacted with Epic. I know the support we had during our...
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Director
I can't give the system a very high rating for driving tangible outcomes. Sometimes, it is hard to...
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Director
I would tell others that this system takes a lot of work. There is not a lot of customization. We...
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Manager
Epic is more user friendly as far as other systems go. Once we have been trained on how to use the...
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Manager
I really like Epic. We have limited staff at our sites, so on weekends, we have just a few...
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Manager
The quality of the vendor's upgrades for the product has been pretty good, and I haven't seen any...
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Director
Epic IV Dispense Prep was included in our Epic license, and that is the only reason we got it. I...
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Director
The hardware functionality doesn’t work very well, so I would say Epic isn’t keeping their promises.
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Director
I did an evaluation of gaps and the performance at our facility, and I saw safety risks. I wanted to...
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Manager
Epic did a good job with their training manuals, but Epic didn't actually train us. The system was...
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Manager
The system does exactly what Epic told us it would do. Our end users find the system to be very easy...
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Manager
Day to day, the system does really well in supporting our integration goals. There are a couple of...
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Manager
Epic didn't have functionality for gravimetric analysis until recently. That is the only reason that...
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Manager
I would give the vendor a very high rating for their ongoing support. Epic is very responsive. They...
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Manager
Anyone that I need to talk to is available to be talked to, so I would give the vendor a high rating...
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Manager
We have definitely received our money's worth. I am amazed at what is included in Epic's licensing...
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Manager
My criticism of the product is that the hardware isn't integrated. We have separate devices and USB...
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Manager
We have to know what to do with the product, and we are using disparate devices. I think the ease of...
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Director
In terms of the system's ease of use, there are a few intricacies that technicians sometimes miss....
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Director
The product has integrated great. There could be software issues on our end with the cameras. We do...
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Director
I don’t feel that we have gotten a lot of training on Epic IV Dispense Prep. A lot of the training...
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Director
Overall, I can’t imagine us ever not using Epic IV Dispense Prep, and I can't imagine anything...
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Director
Our facility was looking at other vendors before and during the early stages of our Epic...
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Director
Epic IV Dispense Prep is amazing since it comes at no additional cost. It works well, but it doesn't...
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Director
We are removed from the process of support. We get support from our local Willow team, which can...
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Manager
I feel very fortunate to have the product. The two big gaps are gravimetric analysis and reporting....
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Manager
The only thing that is hard for me is that other companies have their own branded hardware or device...
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Manager
The system is pretty easy to use. Training on the system was fairly easy. Things will get even...
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Manager
We didn’t have any outlandish promises from Epic, so I would say that they performed admirably.
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Manager
The implementation was smooth and easy. The system does everything we want it to do. We get updates...
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Manager
Epic supports us really well, but I don’t know how often we reach out to Epic.
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Manager
With Epic’s system, we are catching every charge with each NDC, and that is really good for us to...
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Manager
The system slowed down our workflows, so if Epic made things go a little faster, my satisfaction...
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Manager
Epic hasn’t really done anything different during the COVID-19 crisis. We have made some changes,...
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Manager
I would like the system to have video or picture functionality that actually works.
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Analyst/Coordinator
We tend to do our own training instead of Epic training, but the technical support people help us...
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Analyst/Coordinator
We wouldn't get any additional charges for the product, and that was one reason we decided to...
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Manager
Epic IV Dispense Prep is already being paid for because we purchased the full suite of Epic. If I...
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Manager
When we first set up the product and tested it, I thought the system was pretty simple. I talked to...
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Manager
I would rate the product quality slightly lower because of the lack of reporting. But otherwise, the...
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Manager
I always feel like Epic is consistently trying to improve their product. I can't stress enough that...
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Manager
The value of the product is high because we are already paying for the Epic system, and Epic IV...
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Manager
Epic has done really well in supporting us through the COVID-19 crisis. I have never seen anybody...
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Manager
All of the other EMRs that I have used all pale by comparison to Epic's system.
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Manager
When it comes to ease of use, it takes a little longer to get all of the things that Epic does up...
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Manager
I have had no executive feedback from Epic. But I have definitely had feedback and participation...
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Manager
I would recommend Epic’s system pretty highly. It is easy to use and effective, and it adds an...
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Manager
I am happy with the system. It integrates really easily. Everything is done inside the system, so we...
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Manager
We went from nothing to something, and we had to develop our own training process for the staff...
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Manager
When we discover a problem, half of the time, Epic tells us that they pushed an update, but it...
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Manager
For a long time, there were many decisions we had to make with Epic’s system, like what cameras to...
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Manager
COVID-19 hasn’t changed things too much. Our IT people are working remotely now, but they are still...
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Manager
The Epic team that works for our health system is called the Willow team. Our Willow team supported...
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Manager
I don’t feel that Epic nickel-and-dimes us at all. Getting our money’s worth is a little hard with...
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Manager
One thing I found to be challenging with the Epic go-live was there was a tremendous disparity in...
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Manager
I think the product integrates appropriately with other systems. I don’t expect vast improvements in...
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Manager
In terms of Epic’s support, when we have questions, we reach out to our own internal informatics...
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Manager
Some of our team members who may not be as technologically savvy as others have had a lot of issues...
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Manager
Overall, we have been happy with Epic IV Dispense Prep. The system required a big build, and there...
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Manager
I work closely with the pharmacy IS team. Epic has been really receptive to any need we have had...
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Manager
A lot of our issues have been around our historical medication builds. Maybe they weren't built...
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Manager
I would tell others that are implementing the system to really research the equipment and test it...
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Manager
I would like to highlight Epic's training because that was key to the success of our implementation....
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Manager
We have had some issues with the pictures, but overall, we are satisfied with the system.
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Manager
We use the system for all preparations in our pharmacy. We do a partial process, and our technicians...
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Director
I haven't had any trouble with the product during COVID-19. From both a departmental and hospital...
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Director
We are usually one version behind. We update quarterly. We just don't want to be the guinea pigs....
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Director
We knew up front what our costs were. Nickel-and-diming isn't an issue. The system is expensive, but...
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Director
I would say that the product strongly supports our integration and interoperability goals. The...
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Director
My overall satisfaction with Epic could be higher. Sometimes Epic is a bit slow in resolving our...
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Manager
I would say that we really haven't needed anything from Epic during the COVID-19 pandemic. I...
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Manager
Epic provides tools, but the implementation support and guidance are pretty loose. The training for...
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Manager
I want reliable hardware. I would like to see Epic come out with hardware options. Our cameras...
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Manager
With Epic IV Dispense Prep, I can't really judge the ease of use because we were using another...
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Analyst/Coordinator
I use Epic a lot, but we use it more just to look up data. We don't use it much for the...
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Manager
Our organization is sticking with Epic IV Dispense Prep. As far as I know, Epic keeps all of their...
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Manager
For what I needed as an end user, the implementation of the product was fine, but there was an...
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Analyst/Coordinator
Our experience with Epic IV Dispense Prep has actually been really great. The number one thing I...
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Analyst/Coordinator
I would 100% buy the solution again. From my standpoint, everything is part of the package, so we...
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Analyst/Coordinator
In terms of dissatisfaction with the vendor's responsiveness to issues, there is a part of Epic IV...
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Analyst/Coordinator
The training has been really good. The vendor has been there every step of the way.
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Manager
Something changed for us in a recent upgrade. Whenever we scan barcodes, the product saves that...
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Manager
It takes a while for Epic’s ideas to come across on our side. The time it takes for Epic to develop...
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Manager
I would say that Epic keeps all their promises, and I wouldn’t say that they charge us for every...
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Manager
I don’t really feel like the product has changed much with the past few updates. Epic does a really...
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Manager
Now that the product upgrades are quarterly, I would rate the product high. When the updates were...
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Manager
The product is very easy to use. If we have any issues, the Epic support team is really quick to...
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Manager
I feel like Epic is going to have new technology in the future. I think they could come out with...
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Manager
I would tell someone looking at the product that it is user friendly. That is the biggest thing I...
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Epic is excellent. Their support is great, and their communication is great. I haven’t had a better...
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It would be great to have better reporting and dashboards. Having the patient wait for reports is...
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Manager
Epic's support throughout the COVID-19 crisis hasn't been needed or terribly impactful.
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Manager
Epic discusses future functionality with us, but the timeline isn't always very clear. It would be...
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Manager
Epic doesn't nickel-and-dime us because we have a suite of packages. If we were to add on other...
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Manager
With our Epic implementation, the coordination from start to finish worked well. We got any...
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Manager
The decision for third-party camera software is up to the customer. I appreciate that flexibility,...
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Manager
We have regular calls with Epic, and those are very helpful. Epic is very proactive in trying to...
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Manager
Epic's system is a reliable, dependable, and functional application piece. I am assured that the...
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Manager
In general, in terms of technological support for COVID-19 coverage, Epic hasn’t provided...
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Manager
Epic avoids additional charges. But the caveat is with new or expanded applications or development,...
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Manager
The quality of training from Epic is superior to other EMR vendors' training quality. Epic has...
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Manager
Epic IV Dispense Prep specifically has a very smooth and comprehensive workflow. It has flexibility...
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Manager
I would like to see improved hardware compatibility with the application; specifically, I would like...
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Analyst/Coordinator
I have no problems with the product. It works well for us and is a great safety feature. I don't...
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Analyst/Coordinator
We implemented the product for our billing, and the process was a bit rushed. With the...
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Analyst/Coordinator
I did the training on the product, and that went great. It was fine but time consuming. Epic's team...
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Analyst/Coordinator
We have interoperability, and the product works fine with interoperability. The system itself is...
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Analyst/Coordinator
The vendor's ongoing support is really pretty good. If I have a question, Epic will answer it. Epic...
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Analyst/Coordinator
There are a few little outliers to the product that the vendor cannot address for us, but overall, I...
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Analyst/Coordinator
Things with Epic have been good. Overall, the system has been a very good change from our old...
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Analyst/Coordinator
I wish we had some additional ability to customize things. The pharmacy technicians at our hospital...
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Analyst/Coordinator
It would be nice to have additional functions within Epic IV Dispense Prep. If we make an IV that is...
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Manager
Epic has supported us really well through COVID-19. As a company, we didn’t really reach out to them...
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Manager
The system is really good. We like that it is integrated. There are other systems that are...
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Manager
Epic has been right on time with things as new technology has come out. For example, Epic was good...
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Manager
The ongoing support is extremely good. I basically have people that I email within hours. I haven’t...
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Manager
The only thing that we want to see addressed is a way to make Epic IV Dispense Prep mandatory. Right...
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Director
Epic published a list of things that people could do to support their response to the COVID-19...
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Director
Epic delivers great functionality. They have great customer service. But we have to build all our...
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Manager
Epic IV Dispense Prep is pretty simple to use. It is an excellent, user-friendly product. I wouldn't...
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Manager
Sometimes when we have upgrades, the information is given to us last minute. We don't have enough...
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Manager
Epic was very supportive throughout the COVID-19 crisis. They were definitely very flexible in...
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Manager
I would like to see Epic provide more tip sheets and be more responsive to things that we ask for...
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Manager
The product causes us alert fatigue. The fact that we can't use different NDCs is based on how the...
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Manager
Very few changes are being made to the program, which is falling behind what customers need. The...
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Manager
The product doesn't have a good workflow, and the ease of use is poor. The product is missing...
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Manager
We can detect whether things were inappropriately selected to drive outcomes for us. We are getting...
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Manager
I would say Epic supported us moderately well in the COVID-19 crisis. I don’t feel like they have...
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Manager
Epic does a reasonable job of keeping promises. Certainly, we always are hopeful that the technology...
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Manager
The Epic support people are available whenever we need to ask them something, but I wouldn’t say...
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Director
Epic was very equipped in terms of COVID-19, and we were able to make a switch to telemedicine. That...
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Director
Whenever we want something, Epic usually tells us that they don’t have it, that it is on another...
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Director
Epic’s things all tie together. When we are searching through and ordering on the MAR, we can see...
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Director
Epic can accommodate having all of the data that is needed within Epic IV Dispense Prep. There is a...
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Director
The biggest con of the system is the reporting. It isn’t user friendly or straightforward. Getting...
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Manager
Things have pretty much been about the same with the vendor during this COVID-19 crisis. We haven’t...
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Manager
For support we don’t work with Epic directly, we reach out to our IT team, and they contact Epic if...
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Manager
Epic is always innovating. They are always sending us new things. They ask for opinions on future...
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Manager
We have regular meetings with the vendor. We have the option to have staff members come down when...
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Manager
Epic is very proactive. They are constantly sending us information. We use different forms of...
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Manager
Epic has so much data to dig through, so the endpoint is sometimes hard to decipher. We can pull out...
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Manager
Epic is expensive. I don’t really hear too many people bad-mouthing the vendor. We looked at another...
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Manager
If I told someone about Epic’s system, I would give it a thumbs up for ease of use, flexibility, and...
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Manager
Epic has done a great job supporting us during the COVID-19 crisis. We have support people that we...
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Manager
The nickels and dimes are bigger at Epic. Every time we add something, it is fairly expensive....
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Manager
Epic IV Dispense Prep has a lot of good functionality. We can manually enter orders or scan orders....
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Manager
Epic does very well in terms of supporting our integration goals. Most of the time, Epic’s things...
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Manager
Epic IV Dispense Prep is an ideal tool for the pharmacy to use. The system has functionality for...
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Manager
Once the system is programmed, we seldomly have issues with it. If there is a problem, the end user...
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