Epic IV Dispense Prep
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Jackson Tate
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User Commentary

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Analyst/Coordinator

Product

What I don't like about Epic IV Dispense Prep is that the pictures don't integrate well right off...

Sep 2023
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Analyst/Coordinator

Relationship, Product

I would like certain items to not scan for each other. We have instances where another vendor loads...

Sep 2023
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Analyst/Coordinator

Value

I have never heard anyone complain that we got charged for little stuff with Epic. Whatever problems...

Sep 2023
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Analyst/Coordinator

Product, Value

What I like about Epic IV Dispense Prep is that it works very well and we can program a lot of stuff...

Sep 2023
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Manager

Value

Once an organization buys Epic IV Dispense Prep, they don't have any charges beyond that. However,...

Sep 2023
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Manager

Culture, Operations

We were steered wrong with the system in the very beginning, and that was a problem. Our...

Sep 2023
||
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Manager

Product

Most of the system's modules function very well for what we have been doing. Epic IV Dispense Prep...

Sep 2023
||
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Manager

Product

One issue we have had with Epic IV Dispense Prep is that its base reports don't capture what is...

Sep 2023
||
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Manager

Value

Epic IV Dispense Prep requires a lot of certified individuals and programming hours to keep it...

Sep 2023
||
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Director

Product

Epic IV Dispense Prep is a relatively small Epic product, so it is easy to figure out and work...

Aug 2023
||
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Director

Relationship, Product

There are opportunities for Epic to improve their software and support. For example, it would make...

Aug 2023
||
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Director

Relationship, Product

Epic is very big, and they ultimately prioritize their own things that are tied to billing and...

Aug 2023
||
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Manager

Value

Epic's system is super expensive. It is like buying a Mercedes. Epic loves to charge for everything....

Jul 2023
||
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Manager

Loyalty

We chose Epic's system for a good reason. To use the product, a healthcare organization needs good...

Jul 2023
||
(0)
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Manager

Loyalty

We are currently using the product the way Epic designed it to be used, but we use the product a...

Jul 2023
||
(0)
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Manager

Loyalty

We are looking at integrating cameras into the system. Then, a pharmacist will be able to have those...

Jul 2023
||
(0)
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Manager

Product

The product really lends well to our workflow and being consistent with what is being prepared and...

Jul 2023
||
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Manager

Culture, Product

The application works as promoted. The only issue we have are the cameras associated with the...

Jul 2023
||
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Manager

Product

Our staff would like the ability to do more filtering and column setup, which is fairly hard coded...

Jul 2023
||
(0)
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Director

Relationship, Product

Epic IV Dispense Prep is a clear, discrete input. We put in the vial, put in the bag, and scan the...

Jun 2023
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Manager

Relationship

Epic IV Dispense Prep does what Epic says it does. We have frequent calls with our technical support...

Jun 2023
||
(0)
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VP/Other Executive

Product

We would like Epic IV Dispense Prep to be more compatible with other products. Epic has come a long...

May 2023
||
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Director

Operations, Product

The product is a powerful tool with a lot of capabilities and functionality. A lot of customization...

May 2023
||
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VP/Other Executive

Product, Value

Epic IV Dispense Prep continues to work well for us. It is our backbone for documentation as well as...

May 2023
||
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VP/Other Executive

Loyalty, Relationship

We are expanding Epic IV Dispense Prep's use around waste documentation. There is an upcoming...

May 2023
||
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VP/Other Executive

Product, Value

To be successful with Epic IV Dispense Prep, customers need to invest in building out their barcode...

May 2023
||
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Director

Product, Value

Epic IV Dispense Prep works extremely well, and we are very happy with it. Our capture rate and our...

May 2023
||
(0)
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Director

Relationship

We have not had any issues with Epic promising us things and not delivering.

May 2023
||
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Director

Culture, Value

The good thing about Epic is that they don't nickel-and-dime. There are no additional costs for Epic...

May 2023
||
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Director

Relationship

Epic does not provide support from a vendor perspective, and they don’t proactively reach out. The...

May 2023
||
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Director

Operations

Epic does not train us, and they don't have any involvement with training. Ideally, they would come...

May 2023
||
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Director

Relationship, Product

With updates for Epic IV Dispense Prep, our internal people can get some information from Epic, but...

May 2023
||
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Director

Relationship

Epic provides great resources, and one of the best is the Epic UserWeb, which allows us to talk with...

Apr 2023
||
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Director

Loyalty, Product

We are starting to implement Epic IV Dispense Prep in additional areas across our system, and we...

Apr 2023
||
(0)
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Director

Product

Epic IV Dispense Prep is customizable, and Epic is always making enhancements and updates. The tool...

Apr 2023
||
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Director

Culture, Product

Epic was honest and up front about limitations. When Epic first rolled out Epic IV Dispense Prep, it...

Apr 2023
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Director

Product

We are still getting a handle on some of the dashboards and metrics in Epic IV Dispense Prep. Epic...

Apr 2023
||
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Director

Product, Product

We use another solution in addition to Epic IV Dispense Prep because neither of those systems does...

Apr 2023
||
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Manager

Operations, Operations

I have gotten a lot of feedback about Epic's training from a lot of different disciplines. A lot of...

Apr 2023
||
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Manager

Relationship, Relationship

There is a delay whenever we need things from Epic because they work with our internal support team....

Apr 2023
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Manager

Relationship, Relationship, Product, Product

The only issue is the camera capabilities; they need to be finessed so they can work correctly....

Apr 2023
||
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Manager

Relationship, Relationship

Especially since we have technical support, Epic is really approachable. The vendor gets involved...

Apr 2023
||
(0)
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Manager

Product, Value

Epic IV Dispense Prep is used for patient-specific compounded, sterile medications. It allows for...

Apr 2023
||
(0)
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Manager

Loyalty, Product

We hope to implement camera technology soon as an addition to the Epic IV Dispense Prep module. Epic...

Apr 2023
||
(0)
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Manager

Relationship

Epic’s web support is nice because Epic has their dedicated UserWeb, which is nice. The support is...

Apr 2023
||
(0)
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Manager

Operations

As an end user, I don't interact much with Epic. I don’t feel like they provide many implementation...

Apr 2023
||
(0)
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Manager

Product

With Epic's camera technology, they don't have any definitions for what pictures to take. Telling us...

Apr 2023
||
(0)
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Manager

Product

Measuring our outcomes is achievable, but sometimes getting the data out of the product is a little...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Beyond-use dating for a compounded product should be a required field in Epic IV Dispense Prep. It...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Epic IV Dispense Prep is a fantastic product. In general, I really feel like Epic IV Dispense Prep...

Apr 2023
||
(0)
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Manager

Loyalty, Product

The most important feature is the patient safety feature for checking that we have the right...

Mar 2023
||
(0)
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Manager

Relationship

The vendor's support is quite good. If there are problems at other sites that are big enough, we...

Mar 2023
||
(0)
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Manager

Loyalty, Product

The cameras do great things for our workflow because a pharmacist can check things without being...

Mar 2023
||
(0)
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Manager

Product

There are some other software functionalities in Epic IV Dispense Prep that aren't as robust as some...

Feb 2023
||
(0)
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Manager

Product

Some of my wish-list items for Epic IV Dispense Prep are in the works. We are in the process of...

Feb 2023
||
(0)
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Manager

Operations

We have had Epic IV Dispense Prep for a while, and when we implemented it, there was some...

Feb 2023
||
(0)
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Manager

Loyalty, Product

The reason that we continue to go down the path of using more and more functionality within Epic...

Feb 2023
||
(0)
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Manager

Product

Compared to competitors’ products for IV-workflow software that tend to be a little more ready out...

Feb 2023
||
(0)
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Manager

Loyalty, Product

Epic seems to be moving in the right direction in that they are incorporating more and more features...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We haven't asked for much regarding Epic IV Dispense Prep, so Epic keeps all their promises. Epic...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

I would recommend Epic IV Dispense Prep. It keeps everything within Epic's environment, and that is...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Upgrades are usually easy. We can use cameras in Epic IV Dispense Prep, so it supports pictures. We...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Sometimes if we use a partial vial, the system assumes we used the full amount of the first vial we...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

There are some package sizes that would allow us to have more alerts within the Epic system. I am...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

We like that Epic IV Dispense Prep is integrated and that it is not an external system. We would...

Feb 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product

A drawback that we started seeing is in using the cameras with Epic IV Dispense Prep. That part is...

Feb 2023
||
(0)
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Analyst/Coordinator

Product

Epic IV Dispense Prep could be a little more intuitive based on what I hear from users who are using...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations, Product

My only frame of reference is our legacy system, but Epic IV Dispense Prep provides several layers...

Feb 2023
||
(0)
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Analyst/Coordinator

Operations

During the implementation, Epic was highly engaged. During upgrades, there is always someone...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

We did some interoperability with cameras and Epic IV Dispense Prep so that we could capture images....

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

Just because we submit an enhancement request doesn't always mean Epic will work on it. They have...

Feb 2023
||
(0)
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Analyst/Coordinator

Relationship

I never have a problem getting my tech support person to help me or engaging other groups at Epic if...

Feb 2023
||
(0)
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Analyst/Coordinator

Value

I know Epic's technology is ridiculously expensive, but someone is available 24 hours a day to...

Feb 2023
||
(0)
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VP/Other Executive

Product

Epic is pretty good at innovation. Epic IV Dispense Prep is a good tool that meets all the...

Feb 2023
||
(0)
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VP/Other Executive

Loyalty

Epic IV Dispense Prep is part of our long-term plans, but we are implementing a third-party IV...

Jan 2023
||
(0)
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VP/Other Executive

Relationship, Product

Epic is agnostic for hardware and doesn’t provide a lot of support for the functionality of the...

Jan 2023
||
(0)
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Manager

Product

We love Epic IV Dispense Prep. It is perfect for our needs. It is really nice that everything is...

Jan 2023
||
(0)
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Manager

Loyalty, Product

A while ago, we started trying to put cameras into place, and then that project fell to the wayside....

Jan 2023
||
(0)
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Director

Product

Epic IV Dispense Prep seems to work well. It is great that the product is well integrated into the...

Jan 2023
||
(0)
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Director

Product

For some of the dispense records, it is hard to capture all the information that is required locally...

Jan 2023
||
(0)
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Director

Relationship

We have issues with the program freezing up during operations. The vendor doesn't reach out to us...

Dec 2022
||
(0)
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Director

Product

The product is offered free as part of Epic's base software solution since we are an Epic customer....

Dec 2022
||
(0)
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Director

Product, Value

The only negative thing about Epic IV Dispense Prep is that it is up to the individual organizations...

Dec 2022
||
(0)
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Manager

Relationship, Operations, Product

Epic represents the product's capabilities well and gives us tools that tell us how to use the solution....

Dec 2022
||
(0)
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Manager

Product

It would be really nice and super useful if we could print a table to stick on the vials so we could...

Dec 2022
||
(0)
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Manager

Product, Value

Epic IV Dispense Prep really helps us provide everything that we need in the documentation, and we...

Dec 2022
||
(0)
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Manager

Relationship

Epic is really good about working on important issues; they don’t wait for normal updates or...

Dec 2022
||
(0)
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Manager

Value

The price of Epic IV Dispense Prep was right. We only had to pay a one-time fee since we were...

Dec 2022
||
(0)
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Manager

Product

The TWAIN driver has had a lot of issues. We have had a lot of problems with getting the driver set...

Dec 2022
||
(0)
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Manager

Product

Epic IV Dispense Prep is an easy system to learn. It is integrated fully with Epic's other systems....

Dec 2022
||
(0)
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Manager

Operations

The go-live was supported well, and our training was very robust.

Dec 2022
||
(0)
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Manager

Product

Epic IV Dispense Prep does everything it is supposed to do. Epic is even adding features that we...

Dec 2022
||
(0)
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Manager

Relationship

Our on-site support team is really good when we need to talk to a specialist. The vendor requires me...

Dec 2022
||
(0)
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Manager

Relationship

Once something is identified at one organization, Epic will send information out to the IT teams at...

Dec 2022
||
(0)
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Director

Loyalty, Product

The product works very well. We use it in our infusion center for every dose we prepare, and it is...

Nov 2022
||
(0)
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Director

Relationship

Epic is good. I like the product. I just wish Epic would take a stance on things like cameras and...

Nov 2022
||
(0)
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Director

Value

If we want to take a new module from Epic and activate it, there is an additional payment for that....

Nov 2022
||
(0)
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Director

Operations

Epic is difficult when it comes to training because we have an intermediary IT system for the...

Nov 2022
||
(0)
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Director

Operations, Product

The product is not hard to use. There is a lot, but we just have to learn.

Nov 2022
||
(0)
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Manager

Value

Epic avoids charging for every little thing, but they rely on our buying other products. Although...

Nov 2022
||
(0)
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Manager

Relationship, Product

Sometimes Epic’s Nova notes for the upgrades don't seem to make it to the right teams. There always...

Nov 2022
||
(0)
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Manager

Relationship

We often reach out with things that we would like to be enhanced. Overall, Epic provides good...

Nov 2022
||
(0)
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Manager

Operations, Product

It seems like prior to every upgrade, there are a million notes that say things are broken. That is...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

There are some features like compounding and repackaging that take a long time to build. I don't...

Nov 2022
||
(0)
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Analyst/Coordinator

Operations

Epic didn’t do a good promotion of the product. Also, we haven't gotten any new training processes,...

Nov 2022
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

Loyalty, Product

One feature in the product allows us to complete the same kind of barcode checks that we do for...

Nov 2022
||
(0)
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Analyst/Coordinator

Loyalty, Product

Overall, things are going well. The dispense preparation functionality continues to grow, and that...

Nov 2022
||
(0)
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Manager

Operations

The way Epic works is dependent on how much time I have to dedicate on a given day to make sure...

Nov 2022
||
(0)
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Manager

Operations

If someone were to open up the product today for the first time and have to figure it out alone,...

Nov 2022
||
(0)
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Manager

Relationship

Epic is pretty responsive. If our in-house informatics team can't figure something out, they place a...

Nov 2022
||
(0)
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Manager

Product

Recently, we have had an issue with some of the high-risk preparations that require a stage check...

Nov 2022
||
(0)
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Manager

Product

Epic doesn't recommend or make the hardware for their product. We have to pick our own hardware and...

Nov 2022
||
(0)
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Manager

Relationship

Epic has been pretty transparent. They have worked closely with our informatics group a lot, and I...

Nov 2022
||
(0)
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Manager

Operations

The training shows us how to use the product, but it doesn't teach us to use the product to match...

Nov 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations

Epic would do well to have a larger staff and more knowledgeable analysts to assist us. Epic needs...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty

We chose Epic IV Dispense Prep because it was included in the build of our EMR, so Epic IV Dispense...

Oct 2022
||
(0)
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Manager

Product

Epic IV Dispense Prep comes as part of the foundational build. It is a very good product that we...

Oct 2022
||
(0)
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Manager

Product

There are software issues from time to time that involve the program freezing while we use it. We...

Oct 2022
||
(0)
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