Epic IV Dispense Prep
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Product
What I don't like about Epic IV Dispense Prep is that the pictures don't integrate well right off...
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Relationship, Product
I would like certain items to not scan for each other. We have instances where another vendor loads...
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Value
I have never heard anyone complain that we got charged for little stuff with Epic. Whatever problems...
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Product, Value
What I like about Epic IV Dispense Prep is that it works very well and we can program a lot of stuff...
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Value
Once an organization buys Epic IV Dispense Prep, they don't have any charges beyond that. However,...
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Culture, Operations
We were steered wrong with the system in the very beginning, and that was a problem. Our...
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Product
Most of the system's modules function very well for what we have been doing. Epic IV Dispense Prep...
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Product
One issue we have had with Epic IV Dispense Prep is that its base reports don't capture what is...
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Value
Epic IV Dispense Prep requires a lot of certified individuals and programming hours to keep it...
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Product
Epic IV Dispense Prep is a relatively small Epic product, so it is easy to figure out and work...
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Relationship, Product
There are opportunities for Epic to improve their software and support. For example, it would make...
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Relationship, Product
Epic is very big, and they ultimately prioritize their own things that are tied to billing and...
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Value
Epic's system is super expensive. It is like buying a Mercedes. Epic loves to charge for everything....
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Loyalty
We chose Epic's system for a good reason. To use the product, a healthcare organization needs good...
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Loyalty
We are currently using the product the way Epic designed it to be used, but we use the product a...
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Loyalty
We are looking at integrating cameras into the system. Then, a pharmacist will be able to have those...
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Product
The product really lends well to our workflow and being consistent with what is being prepared and...
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Culture, Product
The application works as promoted. The only issue we have are the cameras associated with the...
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Product
Our staff would like the ability to do more filtering and column setup, which is fairly hard coded...
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Relationship, Product
Epic IV Dispense Prep is a clear, discrete input. We put in the vial, put in the bag, and scan the...
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Relationship
Epic IV Dispense Prep does what Epic says it does. We have frequent calls with our technical support...
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Product
We would like Epic IV Dispense Prep to be more compatible with other products. Epic has come a long...
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Operations, Product
The product is a powerful tool with a lot of capabilities and functionality. A lot of customization...
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Product, Value
Epic IV Dispense Prep continues to work well for us. It is our backbone for documentation as well as...
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Loyalty, Relationship
We are expanding Epic IV Dispense Prep's use around waste documentation. There is an upcoming...
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Product, Value
To be successful with Epic IV Dispense Prep, customers need to invest in building out their barcode...
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Product, Value
Epic IV Dispense Prep works extremely well, and we are very happy with it. Our capture rate and our...
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Relationship
We have not had any issues with Epic promising us things and not delivering.
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Culture, Value
The good thing about Epic is that they don't nickel-and-dime. There are no additional costs for Epic...
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Relationship
Epic does not provide support from a vendor perspective, and they don’t proactively reach out. The...
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Operations
Epic does not train us, and they don't have any involvement with training. Ideally, they would come...
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Relationship, Product
With updates for Epic IV Dispense Prep, our internal people can get some information from Epic, but...
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Relationship
Epic provides great resources, and one of the best is the Epic UserWeb, which allows us to talk with...
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Loyalty, Product
We are starting to implement Epic IV Dispense Prep in additional areas across our system, and we...
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Product
Epic IV Dispense Prep is customizable, and Epic is always making enhancements and updates. The tool...
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Culture, Product
Epic was honest and up front about limitations. When Epic first rolled out Epic IV Dispense Prep, it...
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Product
We are still getting a handle on some of the dashboards and metrics in Epic IV Dispense Prep. Epic...
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Product, Product
We use another solution in addition to Epic IV Dispense Prep because neither of those systems does...
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Operations, Operations
I have gotten a lot of feedback about Epic's training from a lot of different disciplines. A lot of...
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Relationship, Relationship
There is a delay whenever we need things from Epic because they work with our internal support team....
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Relationship, Relationship, Product, Product
The only issue is the camera capabilities; they need to be finessed so they can work correctly....
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Relationship, Relationship
Especially since we have technical support, Epic is really approachable. The vendor gets involved...
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Product, Value
Epic IV Dispense Prep is used for patient-specific compounded, sterile medications. It allows for...
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Loyalty, Product
We hope to implement camera technology soon as an addition to the Epic IV Dispense Prep module. Epic...
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Relationship
Epic’s web support is nice because Epic has their dedicated UserWeb, which is nice. The support is...
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Operations
As an end user, I don't interact much with Epic. I don’t feel like they provide many implementation...
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Product
With Epic's camera technology, they don't have any definitions for what pictures to take. Telling us...
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Product
Measuring our outcomes is achievable, but sometimes getting the data out of the product is a little...
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Relationship, Product
Beyond-use dating for a compounded product should be a required field in Epic IV Dispense Prep. It...
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Relationship, Product
Epic IV Dispense Prep is a fantastic product. In general, I really feel like Epic IV Dispense Prep...
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Loyalty, Product
The most important feature is the patient safety feature for checking that we have the right...
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Relationship
The vendor's support is quite good. If there are problems at other sites that are big enough, we...
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Loyalty, Product
The cameras do great things for our workflow because a pharmacist can check things without being...
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Product
There are some other software functionalities in Epic IV Dispense Prep that aren't as robust as some...
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Product
Some of my wish-list items for Epic IV Dispense Prep are in the works. We are in the process of...
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Operations
We have had Epic IV Dispense Prep for a while, and when we implemented it, there was some...
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Loyalty, Product
The reason that we continue to go down the path of using more and more functionality within Epic...
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Product
Compared to competitors’ products for IV-workflow software that tend to be a little more ready out...
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Loyalty, Product
Epic seems to be moving in the right direction in that they are incorporating more and more features...
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Relationship, Product
We haven't asked for much regarding Epic IV Dispense Prep, so Epic keeps all their promises. Epic...
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Product
I would recommend Epic IV Dispense Prep. It keeps everything within Epic's environment, and that is...
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Product
Upgrades are usually easy. We can use cameras in Epic IV Dispense Prep, so it supports pictures. We...
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Product
Sometimes if we use a partial vial, the system assumes we used the full amount of the first vial we...
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Product
There are some package sizes that would allow us to have more alerts within the Epic system. I am...
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Product
We like that Epic IV Dispense Prep is integrated and that it is not an external system. We would...
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Loyalty, Product
A drawback that we started seeing is in using the cameras with Epic IV Dispense Prep. That part is...
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Product
Epic IV Dispense Prep could be a little more intuitive based on what I hear from users who are using...
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Operations, Product
My only frame of reference is our legacy system, but Epic IV Dispense Prep provides several layers...
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Operations
During the implementation, Epic was highly engaged. During upgrades, there is always someone...
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Relationship, Product
We did some interoperability with cameras and Epic IV Dispense Prep so that we could capture images....
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Relationship, Product
Just because we submit an enhancement request doesn't always mean Epic will work on it. They have...
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Relationship
I never have a problem getting my tech support person to help me or engaging other groups at Epic if...
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Value
I know Epic's technology is ridiculously expensive, but someone is available 24 hours a day to...
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Product
Epic is pretty good at innovation. Epic IV Dispense Prep is a good tool that meets all the...
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Loyalty
Epic IV Dispense Prep is part of our long-term plans, but we are implementing a third-party IV...
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Relationship, Product
Epic is agnostic for hardware and doesn’t provide a lot of support for the functionality of the...
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Product
We love Epic IV Dispense Prep. It is perfect for our needs. It is really nice that everything is...
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Loyalty, Product
A while ago, we started trying to put cameras into place, and then that project fell to the wayside....
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Product
Epic IV Dispense Prep seems to work well. It is great that the product is well integrated into the...
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Product
For some of the dispense records, it is hard to capture all the information that is required locally...
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Relationship
We have issues with the program freezing up during operations. The vendor doesn't reach out to us...
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Product
The product is offered free as part of Epic's base software solution since we are an Epic customer....
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Product, Value
The only negative thing about Epic IV Dispense Prep is that it is up to the individual organizations...
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Relationship, Operations, Product
Epic represents the product's capabilities well and gives us tools that tell us how to use the solution....
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Product
It would be really nice and super useful if we could print a table to stick on the vials so we could...
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Product, Value
Epic IV Dispense Prep really helps us provide everything that we need in the documentation, and we...
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Relationship
Epic is really good about working on important issues; they don’t wait for normal updates or...
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Value
The price of Epic IV Dispense Prep was right. We only had to pay a one-time fee since we were...
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Product
The TWAIN driver has had a lot of issues. We have had a lot of problems with getting the driver set...
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Product
Epic IV Dispense Prep is an easy system to learn. It is integrated fully with Epic's other systems....
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Operations
The go-live was supported well, and our training was very robust.
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Product
Epic IV Dispense Prep does everything it is supposed to do. Epic is even adding features that we...
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Relationship
Our on-site support team is really good when we need to talk to a specialist. The vendor requires me...
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Relationship
Once something is identified at one organization, Epic will send information out to the IT teams at...
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Loyalty, Product
The product works very well. We use it in our infusion center for every dose we prepare, and it is...
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Relationship
Epic is good. I like the product. I just wish Epic would take a stance on things like cameras and...
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Value
If we want to take a new module from Epic and activate it, there is an additional payment for that....
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Operations
Epic is difficult when it comes to training because we have an intermediary IT system for the...
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Operations, Product
The product is not hard to use. There is a lot, but we just have to learn.
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Value
Epic avoids charging for every little thing, but they rely on our buying other products. Although...
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Relationship, Product
Sometimes Epic’s Nova notes for the upgrades don't seem to make it to the right teams. There always...
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Relationship
We often reach out with things that we would like to be enhanced. Overall, Epic provides good...
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Operations, Product
It seems like prior to every upgrade, there are a million notes that say things are broken. That is...
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Loyalty, Product
There are some features like compounding and repackaging that take a long time to build. I don't...
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Operations
Epic didn’t do a good promotion of the product. Also, we haven't gotten any new training processes,...
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Loyalty, Product
One feature in the product allows us to complete the same kind of barcode checks that we do for...
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Loyalty, Product
Overall, things are going well. The dispense preparation functionality continues to grow, and that...
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Operations
The way Epic works is dependent on how much time I have to dedicate on a given day to make sure...
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Operations
If someone were to open up the product today for the first time and have to figure it out alone,...
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Relationship
Epic is pretty responsive. If our in-house informatics team can't figure something out, they place a...
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Product
Recently, we have had an issue with some of the high-risk preparations that require a stage check...
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Product
Epic doesn't recommend or make the hardware for their product. We have to pick our own hardware and...
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Relationship
Epic has been pretty transparent. They have worked closely with our informatics group a lot, and I...
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Operations
The training shows us how to use the product, but it doesn't teach us to use the product to match...
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Relationship, Operations
Epic would do well to have a larger staff and more knowledgeable analysts to assist us. Epic needs...
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Loyalty
We chose Epic IV Dispense Prep because it was included in the build of our EMR, so Epic IV Dispense...
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Product
Epic IV Dispense Prep comes as part of the foundational build. It is a very good product that we...
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Product
There are software issues from time to time that involve the program freezing while we use it. We...
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