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Epic IV Dispense Prep Comments
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KLAS Research Director - Jackson Tate
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Jackson Tate

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User Commentary

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Director

The solution works fine, but Epic doesn’t make it easy to track compliance. They get alerts, and...

Jul 2021
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Director

I know my Epic contact, and I could reach out to them, but they are not totally available to me. A...

Jul 2021
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Director

I can see us never moving away from Epic. It is a much better system than the previous one we had....

Jul 2021
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Director

I would give the training the highest score because the training is done in-house. If we need more...

Jul 2021
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Manager

The system's ease of use is the best aspect of the product. The thing that it doesn’t have is the...

Jun 2021
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Director

I would absolutely buy Epic IV Dispense Prep again. It is very straightforward and easy to use....

Jun 2021
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(0)
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Director

Epic keeps their promises. Epic just continues to get better. Some of the upgrades have automatic...

Jun 2021
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Director

We have Epic trainers that do training internally. I don't think that is necessarily a shortcoming....

Jun 2021
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Director

Epic's support is usually pretty good. Our Epic contact is okay with technical support. The vendor...

Jun 2021
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Director

We push for Epic IV Dispense Prep to be used at all of our satellite hospitals. We have implemented...

Jun 2021
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Director

Epic touted their waster interface a couple of years ago and said that we could bill for waste. That...

May 2021
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Director

When we had issues, Epic connected us with their research-and-development group, and the group was...

May 2021
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Director

Epic IV Dispense Prep does what it is supposed to do. Its challenges stem from it uncovering a bad...

May 2021
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Manager

We can't use the solution on every prep because of the limitations of the system. From a quality...

Apr 2021
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Manager

There is nothing that we proactively get from the vendor. Helping us be able to capture all of our...

Apr 2021
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Manager

Epic IV Dispense Prep adds additional quality steps in the compounding process. We have used it...

Apr 2021
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(0)
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Director

The biggest issue for Epic IV Dispense Prep is a safety issue. Epic does not currently have a way to...

Apr 2021
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Director

We have had Epic IV Dispense Prep in place longer than another product, so there is more familiarity...

Apr 2021
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Director

Overall, I feel like the structure in place where we report to our system IT people and they bring...

Apr 2021
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Manager

I would have liked more of a structured training from Epic rather than us having to create our own...

Mar 2021
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Manager

I would like if Epic listened to the customers more about new features and what could be done to...

Mar 2021
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Manager

Epic's solution has its limitations, so my recommendation of it really depends on what...

Mar 2021
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Manager

We have gotten to a good place with how we are using the solution for the oral syringes. We struggle...

Mar 2021
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Manager

We want a work queue. We want any IV dose that dispenses to populate a queue; that way, the...

Mar 2021
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Manager

The quality is pretty high with the gravimetric analysis functionality. The solution is really easy...

Mar 2021
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Manager

I wouldn’t call the vendor proactive; they just listen to what their customers want. The vendor is...

Mar 2021
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Manager

There is a lot of information in Epic IV Dispense Prep. We can get an enormous amount of information....

Mar 2021
||
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Manager

It would be great if Epic could better integrate the cameras with Epic IV Dispense Prep. I would...

Mar 2021
||
(0)
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Director

Epic IV Dispense Prep has a little bit of a duplicative workflow on the pharmacist side. If a...

Feb 2021
||
(0)
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Director

Epic has great elbow-to-elbow support. We have an internal Epic team that we rely on a lot to...

Feb 2021
||
(0)
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Director

Overall, Epic IV Dispense Prep works well. We have had issues with the midpreparation review camera....

Feb 2021
||
(0)
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Manager

Epic IV Dispense Prep has the capabilities for image capture and gravimetric analysis. The system...

Feb 2021
||
(0)
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Manager

Epic IV Dispense Prep is just a software platform. Epic doesn't include any hardware or recommend...

Feb 2021
||
(0)
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Manager

Epic has done quite well in delivering new technology. We have a technical service representative...

Feb 2021
||
(0)
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Director

I have never seen any executive involvement from Epic. That may occur at another level, but not at...

Feb 2021
||
(0)
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Director

The system works from a clinical standpoint, but from an operational standpoint, Epic doesn’t help...

Feb 2021
||
(0)
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Director

I would absolutely recommend Epic, but the caveat I would tell people is to not get rid of their...

Feb 2021
||
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Director

From a pharmacy perspective, I find the system to be mediocre. I don’t think Epic helps us with...

Feb 2021
||
(0)
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Director

All of the Epic systems leave a lot to be desired. There is always a little piece that is critical...

Feb 2021
||
(0)
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Director

The arrogance from Epic is what aggravates me to no end, and once Epic decides what the answer...

Feb 2021
||
(0)
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VP/Other Executive

The product is very helpful in standardizing our care and ensuring that we have the highest quality...

Feb 2021
||
(0)
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VP/Other Executive

We have had long conversations on improvements that Epic can bring to their platform. Epic is very...

Feb 2021
||
(0)
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VP/Other Executive

We don't really have problems with Epic at all. When there are small problems, the vendor fixes them...

Feb 2021
||
(0)
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VP/Other Executive

We definitely receive our money's worth with this product. We have an enterprise license, so...

Feb 2021
||
(0)
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Manager

Epic's turnaround time for any issues we have from upgrades is usually quick. We have our own Epic...

Jan 2021
||
(0)
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Manager

I don’t use a lot of the vendor's phone support, but it is there if I need it. Epic IV Dispense Prep...

Jan 2021
||
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Director

The vendor told us up front that we wouldn't be able to have a few things unless we upgraded to the...

Jan 2021
||
(0)
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Director

We have to do our own training. We had to redo a lot of manuals because the manuals that we got were...

Jan 2021
||
(0)
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Director

We have a dedicated technical support person, who is very good. That person is easy to get ahold of.

Jan 2021
||
(0)
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Director

We like that the solution is deeply integrated. It helps a lot with billing. When a pharmacist is...

Jan 2021
||
(0)
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Director

The native, out-of-the-box reporting could be improved. There isn't enough functionality there. The...

Jan 2021
||
(0)
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VP/Other Executive

I would not use Epic IV Dispense Prep as my primary IV room software. I would choose another product...

Jan 2021
||
(0)
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VP/Other Executive

There was a lack of support from Epic during the implementation and a lack of transparent...

Jan 2021
||
(0)
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VP/Other Executive

Epic support is unable to provide the upgrades that are needed for us to become compliant. Epic is...

Jan 2021
||
(0)
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VP/Other Executive

We have a liaison from Epic, but issues just keep escalating, and the liaison is not really...

Jan 2021
||
(0)
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VP/Other Executive

IV Dispense Prep is lacking in many elements. It is not the best software, and I recommend that if...

Jan 2021
||
(0)
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 or  to see details.

Manager

We have quite a few things that need to be ironed out, and Epic needs to come up with software upgrades....

Dec 2020
||
(0)
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 or  to see details.

Manager

With Epic IV Dispense Prep, there is a lot of information, and it is fast to navigate all of the...

Dec 2020
||
(0)
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 or  to see details.

Manager

The technology in Epic IV Dispense Prep is new and can't be trusted 100%. There are errors, but...

Dec 2020
||
(0)
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Analyst/Coordinator

There is a package that the health system has subscribed to, and there are features that are...

Dec 2020
||
(0)
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Analyst/Coordinator

I like that we have a team that can make improvements through our requests and IT ticket system. One...

Dec 2020
||
(0)
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Analyst/Coordinator

The ability to customize and the reliability of the software are two really strong aspects. We have...

Dec 2020
||
(0)
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Analyst/Coordinator

One of the biggest selling points and advantages of Epic's solution is that it combines so many of...

Dec 2020
||
(0)
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Analyst/Coordinator

Epic keeps their promises. We just implemented an update, and it is hard to gauge how that went....

Dec 2020
||
(0)
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VP/Other Executive

Epic has absolutely kept their promises. Epic is a great company to work with. They are very good...

Dec 2020
||
(0)
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VP/Other Executive

Rating how much the vendor supports integration goals is hard because part of that is on us and part...

Dec 2020
||
(0)
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VP/Other Executive

The ability to get data out of the system is remarkable. I think our satisfaction with this product...

Dec 2020
||
(0)
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VP/Other Executive

We are continuing to only be based on barcodes with this product. We have been unable to implement...

Dec 2020
||
(0)
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VP/Other Executive

We have had thoughts about switching this product out for a different one. We have looked at other...

Dec 2020
||
(0)
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VP/Other Executive

If I could go back in time to when we were getting ready to implement Epic, I would not have made...

Dec 2020
||
(0)
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Director

I would give Epic a lower score for supporting us through COVID-19. They have never proactively...

Dec 2020
||
(0)
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 or  to see details.

Director

The biggest advantage of Epic IV Dispense Prep is that it is fully integrated with the EHR. We don't...

Dec 2020
||
(0)
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 or  to see details.

Director

Epic offers picture-taking capabilities, but we don't use them. We tested those capabilities with...

Dec 2020
||
(0)
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 or  to see details.

Director

We want gravimetric analyses, but Epic doesn't have those right now. I have been told a number of...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is working on a dashboard view so that when we sign in to the product, we can see KPI things...

Dec 2020
||
(0)
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Director

I have no complaints about anything with Epic. There is nothing that we have asked them to do that...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic does deliver upgrades, but they aren't quick to do so. The upgrades also aren't based on our...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We went live across the whole system, and Epic delivered what we wanted. I would recommend Epic's...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic IV Dispense Prep is much better than some of the systems I have used in the past. Sometimes,...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I know that this system has a scan upgrade in the background, but I don't think that the pharmacy...

Nov 2020
||
(0)
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 or  to see details.

Director

It has been a while since I have really interacted with Epic. I know the support we had during our...

Nov 2020
||
(0)
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Director

I can't give the system a very high rating for driving tangible outcomes. Sometimes, it is hard to...

Nov 2020
||
(0)
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Director

I would tell others that this system takes a lot of work. There is not a lot of customization. We...

Nov 2020
||
(0)
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 or  to see details.

Manager

Epic is more user friendly as far as other systems go. Once we have been trained on how to use the...

Nov 2020
||
(0)
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Manager

I really like Epic. We have limited staff at our sites, so on weekends, we have just a few...

Aug 2020
||
(0)
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Manager

The quality of the vendor's upgrades for the product has been pretty good, and I haven't seen any...

Aug 2020
||
(0)
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Director

Epic IV Dispense Prep was included in our Epic license, and that is the only reason we got it. I...

Aug 2020
||
(0)
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Director

The hardware functionality doesn’t work very well, so I would say Epic isn’t keeping their promises.

Aug 2020
||
(0)
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Director

I did an evaluation of gaps and the performance at our facility, and I saw safety risks. I wanted to...

Aug 2020
||
(0)
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Manager

Epic did a good job with their training manuals, but Epic didn't actually train us. The system was...

Aug 2020
||
(0)
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Manager

The system does exactly what Epic told us it would do. Our end users find the system to be very easy...

Aug 2020
||
(0)
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Manager

Day to day, the system does really well in supporting our integration goals. There are a couple of...

Aug 2020
||
(0)
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Manager

Epic didn't have functionality for gravimetric analysis until recently. That is the only reason that...

Aug 2020
||
(0)
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Manager

I would give the vendor a very high rating for their ongoing support. Epic is very responsive. They...

Aug 2020
||
(0)
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Manager

Anyone that I need to talk to is available to be talked to, so I would give the vendor a high rating...

Aug 2020
||
(0)
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Manager

We have definitely received our money's worth. I am amazed at what is included in Epic's licensing...

Aug 2020
||
(0)
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Manager

My criticism of the product is that the hardware isn't integrated. We have separate devices and USB...

Jul 2020
||
(0)
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Manager

We have to know what to do with the product, and we are using disparate devices. I think the ease of...

Jul 2020
||
(0)
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Director

In terms of the system's ease of use, there are a few intricacies that technicians sometimes miss....

Jul 2020
||
(0)
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Director

The product has integrated great. There could be software issues on our end with the cameras. We do...

Jul 2020
||
(0)
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 or  to see details.

Director

I don’t feel that we have gotten a lot of training on Epic IV Dispense Prep. A lot of the training...

Jul 2020
||
(0)
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Director

Overall, I can’t imagine us ever not using Epic IV Dispense Prep, and I can't imagine anything...

Jul 2020
||
(0)
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Director

Our facility was looking at other vendors before and during the early stages of our Epic...

Jul 2020
||
(0)
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Director

Epic IV Dispense Prep is amazing since it comes at no additional cost. It works well, but it doesn't...

Jul 2020
||
(0)
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 or  to see details.

Director

We are removed from the process of support. We get support from our local Willow team, which can...

Jul 2020
||
(0)
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Manager

I feel very fortunate to have the product. The two big gaps are gravimetric analysis and reporting....

Jul 2020
||
(0)
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Manager

The only thing that is hard for me is that other companies have their own branded hardware or device...

Jul 2020
||
(0)
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Manager

The system is pretty easy to use. Training on the system was fairly easy. Things will get even...

Jul 2020
||
(0)
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Manager

We didn’t have any outlandish promises from Epic, so I would say that they performed admirably.

Jul 2020
||
(0)
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Manager

The implementation was smooth and easy. The system does everything we want it to do. We get updates...

Jul 2020
||
(0)
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Manager

Epic supports us really well, but I don’t know how often we reach out to Epic.

Jul 2020
||
(0)
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Manager

With Epic’s system, we are catching every charge with each NDC, and that is really good for us to...

Jul 2020
||
(0)
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Manager

The system slowed down our workflows, so if Epic made things go a little faster, my satisfaction...

Jul 2020
||
(0)
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Manager

Epic hasn’t really done anything different during the COVID-19 crisis. We have made some changes,...

Jul 2020
||
(0)
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Manager

I would like the system to have video or picture functionality that actually works.

Jul 2020
||
(0)
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Analyst/Coordinator

We tend to do our own training instead of Epic training, but the technical support people help us...

Jul 2020
||
(0)
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Analyst/Coordinator

We wouldn't get any additional charges for the product, and that was one reason we decided to...

Jul 2020
||
(0)
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 or  to see details.

Manager

Epic IV Dispense Prep is already being paid for because we purchased the full suite of Epic. If I...

Jul 2020
||
(0)
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Manager

When we first set up the product and tested it, I thought the system was pretty simple. I talked to...

Jul 2020
||
(0)
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Manager

I would rate the product quality slightly lower because of the lack of reporting. But otherwise, the...

Jul 2020
||
(0)
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Manager

I always feel like Epic is consistently trying to improve their product. I can't stress enough that...

Jul 2020
||
(0)
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 or  to see details.

Manager

The value of the product is high because we are already paying for the Epic system, and Epic IV...

Jul 2020
||
(0)
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 or  to see details.

Manager

Epic has done really well in supporting us through the COVID-19 crisis. I have never seen anybody...

Jul 2020
||
(0)
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 or  to see details.

Manager

All of the other EMRs that I have used all pale by comparison to Epic's system.

Jul 2020
||
(0)
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Manager

When it comes to ease of use, it takes a little longer to get all of the things that Epic does up...

Jul 2020
||
(0)
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