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Epic IV Dispense Prep Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
I really like Epic. We have limited staff at our sites, so on weekends, we have just a few...
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Manager
Implementation and Training
The quality of the vendor's upgrades for the product has been pretty good, and I haven't seen any...
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Director
Other Observations & Comments
Epic IV Dispense Prep was included in our Epic license, and that is the only reason we got it. I...
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Director
Technology
The hardware functionality doesn’t work very well, so I would say Epic isn’t keeping their promises.
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Director
Functionality and Upgrades
I did an evaluation of gaps and the performance at our facility, and I saw safety risks. I wanted to...
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Manager
Implementation and Training
Epic did a good job with their training manuals, but Epic didn't actually train us. The system was...
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Manager
Relationship
The system does exactly what Epic told us it would do. Our end users find the system to be very easy...
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Manager
Functionality and Upgrades
Day to day, the system does really well in supporting our integration goals. There are a couple of...
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Manager
Functionality and Upgrades
Epic didn't have functionality for gravimetric analysis until recently. That is the only reason that...
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Manager
Service and Support
I would give the vendor a very high rating for their ongoing support. Epic is very responsive. They...
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Manager
Relationship
Anyone that I need to talk to is available to be talked to, so I would give the vendor a high rating...
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Manager
ROI / Cost (care and feeding)
We have definitely received our money's worth. I am amazed at what is included in Epic's licensing...
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Manager
Interfacing and Integration
My criticism of the product is that the hardware isn't integrated. We have separate devices and USB...
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Manager
Functionality and Upgrades
We have to know what to do with the product, and we are using disparate devices. I think the ease of...
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Director
Functionality and Upgrades
In terms of the system's ease of use, there are a few intricacies that technicians sometimes miss....
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Director
Interfacing and Integration
The product has integrated great. There could be software issues on our end with the cameras. We do...
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Director
Functionality and Upgrades
I don’t feel that we have gotten a lot of training on Epic IV Dispense Prep. A lot of the training...
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Director
Functionality and Upgrades
Overall, I can’t imagine us ever not using Epic IV Dispense Prep, and I can't imagine anything...
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Director
Functionality and Upgrades
Our facility was looking at other vendors before and during the early stages of our Epic...
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Director
Functionality and Upgrades
Epic IV Dispense Prep is amazing since it comes at no additional cost. It works well, but it doesn't...
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Director
Service and Support
We are removed from the process of support. We get support from our local Willow team, which can...
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Manager
Functionality and Upgrades
I feel very fortunate to have the product. The two big gaps are gravimetric analysis and reporting....
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Manager
Service and Support
The only thing that is hard for me is that other companies have their own branded hardware or device...
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Manager
Functionality and Upgrades
The system is pretty easy to use. Training on the system was fairly easy. Things will get even...
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Manager
Service and Support
We didn’t have any outlandish promises from Epic, so I would say that they performed admirably.
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Manager
Functionality and Upgrades
The implementation was smooth and easy. The system does everything we want it to do. We get updates...
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Manager
Service and Support
Epic supports us really well, but I don’t know how often we reach out to Epic.
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Manager
Functionality and Upgrades
With Epic’s system, we are catching every charge with each NDC, and that is really good for us to...
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Manager
Functionality and Upgrades
The system slowed down our workflows, so if Epic made things go a little faster, my satisfaction...
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Manager
Service and Support
Epic hasn’t really done anything different during the COVID-19 crisis. We have made some changes,...
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Manager
Functionality and Upgrades
I would like the system to have video or picture functionality that actually works.
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Analyst/Coordinator
Service and Support
We tend to do our own training instead of Epic training, but the technical support people help us...
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Analyst/Coordinator
Win/Loss - Why they were selected (by current clients)
We wouldn't get any additional charges for the product, and that was one reason we decided to...
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Manager
ROI / Cost (care and feeding)
Epic IV Dispense Prep is already being paid for because we purchased the full suite of Epic. If I...
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Manager
Functionality and Upgrades
When we first set up the product and tested it, I thought the system was pretty simple. I talked to...
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Manager
Functionality and Upgrades
I would rate the product quality slightly lower because of the lack of reporting. But otherwise, the...
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Manager
Service and Support
I always feel like Epic is consistently trying to improve their product. I can't stress enough that...
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Manager
ROI / Cost (care and feeding)
The value of the product is high because we are already paying for the Epic system, and Epic IV...
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Manager
Service and Support
Epic has done really well in supporting us through the COVID-19 crisis. I have never seen anybody...
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Manager
Functionality and Upgrades
All of the other EMRs that I have used all pale by comparison to Epic's system.
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Manager
Functionality and Upgrades
When it comes to ease of use, it takes a little longer to get all of the things that Epic does up...
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Manager
Relationship
I have had no executive feedback from Epic. But I have definitely had feedback and participation...
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Manager
Functionality and Upgrades
I would recommend Epic’s system pretty highly. It is easy to use and effective, and it adds an...
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Manager
Functionality and Upgrades
I am happy with the system. It integrates really easily. Everything is done inside the system, so we...
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Manager
Implementation and Training
We went from nothing to something, and we had to develop our own training process for the staff...
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Manager
Functionality and Upgrades
When we discover a problem, half of the time, Epic tells us that they pushed an update, but it...
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Manager
Service and Support
For a long time, there were many decisions we had to make with Epic’s system, like what cameras to...
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Manager
Service and Support
COVID-19 hasn’t changed things too much. Our IT people are working remotely now, but they are still...
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Manager
Implementation and Training
The Epic team that works for our health system is called the Willow team. Our Willow team supported...
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Manager
ROI / Cost (care and feeding)
I don’t feel that Epic nickel-and-dimes us at all. Getting our money’s worth is a little hard with...
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Manager
Service and Support
One thing I found to be challenging with the Epic go-live was there was a tremendous disparity in...
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Manager
Interfacing and Integration
I think the product integrates appropriately with other systems. I don’t expect vast improvements in...
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Manager
Service and Support
In terms of Epic’s support, when we have questions, we reach out to our own internal informatics...
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Manager
Functionality and Upgrades
Some of our team members who may not be as technologically savvy as others have had a lot of issues...
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Manager
Functionality and Upgrades
Overall, we have been happy with Epic IV Dispense Prep. The system required a big build, and there...
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Manager
Service and Support
I work closely with the pharmacy IS team. Epic has been really receptive to any need we have had...
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Manager
Future Outlook
A lot of our issues have been around our historical medication builds. Maybe they weren't built...
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Manager
Lessons Learned
I would tell others that are implementing the system to really research the equipment and test it...
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Manager
Implementation and Training
I would like to highlight Epic's training because that was key to the success of our implementation....
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Manager
Other Observations & Comments
We have had some issues with the pictures, but overall, we are satisfied with the system.
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Manager
Functionality and Upgrades
We use the system for all preparations in our pharmacy. We do a partial process, and our technicians...
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Director
Sales and Contracting
I haven't had any trouble with the product during COVID-19. From both a departmental and hospital...
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Director
Functionality and Upgrades
We are usually one version behind. We update quarterly. We just don't want to be the guinea pigs....
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Director
ROI / Cost (care and feeding)
We knew up front what our costs were. Nickel-and-diming isn't an issue. The system is expensive, but...
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Director
Interfacing and Integration
I would say that the product strongly supports our integration and interoperability goals. The...
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Director
Other Observations & Comments
My overall satisfaction with Epic could be higher. Sometimes Epic is a bit slow in resolving our...
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Manager
Other Observations & Comments
I would say that we really haven't needed anything from Epic during the COVID-19 pandemic. I...
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Manager
Implementation and Training
Epic provides tools, but the implementation support and guidance are pretty loose. The training for...
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Manager
Technology
I want reliable hardware. I would like to see Epic come out with hardware options. Our cameras...
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Manager
Functionality and Upgrades
With Epic IV Dispense Prep, I can't really judge the ease of use because we were using another...
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Analyst/Coordinator
Relationship
I use Epic a lot, but we use it more just to look up data. We don't use it much for the...
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Manager
Functionality and Upgrades
Our organization is sticking with Epic IV Dispense Prep. As far as I know, Epic keeps all of their...
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Manager
Implementation and Training
For what I needed as an end user, the implementation of the product was fine, but there was an...
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Analyst/Coordinator
Functionality and Upgrades
Our experience with Epic IV Dispense Prep has actually been really great. The number one thing I...
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Analyst/Coordinator
ROI / Cost (care and feeding)
I would 100% buy the solution again. From my standpoint, everything is part of the package, so we...
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Analyst/Coordinator
Functionality and Upgrades
In terms of dissatisfaction with the vendor's responsiveness to issues, there is a part of Epic IV...
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Analyst/Coordinator
Implementation and Training
The training has been really good. The vendor has been there every step of the way.
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Manager
Functionality and Upgrades
Something changed for us in a recent upgrade. Whenever we scan barcodes, the product saves that...
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Manager
Relationship
It takes a while for Epic’s ideas to come across on our side. The time it takes for Epic to develop...
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Manager
Relationship
I would say that Epic keeps all their promises, and I wouldn’t say that they charge us for every...
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Manager
Implementation and Training
I don’t really feel like the product has changed much with the past few updates. Epic does a really...
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Manager
Functionality and Upgrades
Now that the product upgrades are quarterly, I would rate the product high. When the updates were...
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Manager
Functionality and Upgrades
The product is very easy to use. If we have any issues, the Epic support team is really quick to...
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Manager
Future Outlook
I feel like Epic is going to have new technology in the future. I think they could come out with...
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