Epic IV Dispense Prep Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 6:14:50 AM and Model.EvProductId = 187008

Commentary Summary

Positive
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Neither
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Negative
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User Commentary

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Manager

Functionality and Upgrades

I really like Epic. We have limited staff at our sites, so on weekends, we have just a few...

Aug 2020
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Manager

Implementation and Training

The quality of the vendor's upgrades for the product has been pretty good, and I haven't seen any...

Aug 2020
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Director

Other Observations & Comments

Epic IV Dispense Prep was included in our Epic license, and that is the only reason we got it. I...

Aug 2020
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Director

Technology

The hardware functionality doesn’t work very well, so I would say Epic isn’t keeping their promises.

Aug 2020
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Director

Functionality and Upgrades

I did an evaluation of gaps and the performance at our facility, and I saw safety risks. I wanted to...

Aug 2020
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Manager

Implementation and Training

Epic did a good job with their training manuals, but Epic didn't actually train us. The system was...

Aug 2020
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Manager

Relationship

The system does exactly what Epic told us it would do. Our end users find the system to be very easy...

Aug 2020
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Manager

Functionality and Upgrades

Day to day, the system does really well in supporting our integration goals. There are a couple of...

Aug 2020
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Manager

Functionality and Upgrades

Epic didn't have functionality for gravimetric analysis until recently. That is the only reason that...

Aug 2020
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Manager

Service and Support

I would give the vendor a very high rating for their ongoing support. Epic is very responsive. They...

Aug 2020
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Manager

Relationship

Anyone that I need to talk to is available to be talked to, so I would give the vendor a high rating...

Aug 2020
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Manager

ROI / Cost (care and feeding)

We have definitely received our money's worth. I am amazed at what is included in Epic's licensing...

Aug 2020
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Manager

Interfacing and Integration

My criticism of the product is that the hardware isn't integrated. We have separate devices and USB...

Jul 2020
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Manager

Functionality and Upgrades

We have to know what to do with the product, and we are using disparate devices. I think the ease of...

Jul 2020
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Director

Functionality and Upgrades

In terms of the system's ease of use, there are a few intricacies that technicians sometimes miss....

Jul 2020
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Director

Interfacing and Integration

The product has integrated great. There could be software issues on our end with the cameras. We do...

Jul 2020
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Director

Functionality and Upgrades

I don’t feel that we have gotten a lot of training on Epic IV Dispense Prep. A lot of the training...

Jul 2020
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Director

Functionality and Upgrades

Overall, I can’t imagine us ever not using Epic IV Dispense Prep, and I can't imagine anything...

Jul 2020
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Director

Functionality and Upgrades

Our facility was looking at other vendors before and during the early stages of our Epic...

Jul 2020
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Director

Functionality and Upgrades

Epic IV Dispense Prep is amazing since it comes at no additional cost. It works well, but it doesn't...

Jul 2020
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Director

Service and Support

We are removed from the process of support. We get support from our local Willow team, which can...

Jul 2020
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Manager

Functionality and Upgrades

I feel very fortunate to have the product. The two big gaps are gravimetric analysis and reporting....

Jul 2020
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Manager

Service and Support

The only thing that is hard for me is that other companies have their own branded hardware or device...

Jul 2020
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Manager

Functionality and Upgrades

The system is pretty easy to use. Training on the system was fairly easy. Things will get even...

Jul 2020
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Manager

Service and Support

We didn’t have any outlandish promises from Epic, so I would say that they performed admirably.

Jul 2020
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Manager

Functionality and Upgrades

The implementation was smooth and easy. The system does everything we want it to do. We get updates...

Jul 2020
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Manager

Service and Support

Epic supports us really well, but I don’t know how often we reach out to Epic.

Jul 2020
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Manager

Functionality and Upgrades

With Epic’s system, we are catching every charge with each NDC, and that is really good for us to...

Jul 2020
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Manager

Functionality and Upgrades

The system slowed down our workflows, so if Epic made things go a little faster, my satisfaction...

Jul 2020
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Manager

Service and Support

Epic hasn’t really done anything different during the COVID-19 crisis. We have made some changes,...

Jul 2020
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Manager

Functionality and Upgrades

I would like the system to have video or picture functionality that actually works.

Jul 2020
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Analyst/Coordinator

Service and Support

We tend to do our own training instead of Epic training, but the technical support people help us...

Jul 2020
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We wouldn't get any additional charges for the product, and that was one reason we decided to...

Jul 2020
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Manager

ROI / Cost (care and feeding)

Epic IV Dispense Prep is already being paid for because we purchased the full suite of Epic. If I...

Jul 2020
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Manager

Functionality and Upgrades

When we first set up the product and tested it, I thought the system was pretty simple. I talked to...

Jul 2020
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Manager

Functionality and Upgrades

I would rate the product quality slightly lower because of the lack of reporting. But otherwise, the...

Jul 2020
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Manager

Service and Support

I always feel like Epic is consistently trying to improve their product. I can't stress enough that...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The value of the product is high because we are already paying for the Epic system, and Epic IV...

Jul 2020
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Manager

Service and Support

Epic has done really well in supporting us through the COVID-19 crisis. I have never seen anybody...

Jul 2020
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Manager

Functionality and Upgrades

All of the other EMRs that I have used all pale by comparison to Epic's system.

Jul 2020
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Manager

Functionality and Upgrades

When it comes to ease of use, it takes a little longer to get all of the things that Epic does up...

Jul 2020
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Manager

Relationship

I have had no executive feedback from Epic. But I have definitely had feedback and participation...

Jul 2020
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Manager

Functionality and Upgrades

I would recommend Epic’s system pretty highly. It is easy to use and effective, and it adds an...

Jul 2020
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Manager

Functionality and Upgrades

I am happy with the system. It integrates really easily. Everything is done inside the system, so we...

Jul 2020
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Manager

Implementation and Training

We went from nothing to something, and we had to develop our own training process for the staff...

Jul 2020
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Manager

Functionality and Upgrades

When we discover a problem, half of the time, Epic tells us that they pushed an update, but it...

Jul 2020
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Manager

Service and Support

For a long time, there were many decisions we had to make with Epic’s system, like what cameras to...

Jul 2020
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Manager

Service and Support

COVID-19 hasn’t changed things too much. Our IT people are working remotely now, but they are still...

Jul 2020
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Manager

Implementation and Training

The Epic team that works for our health system is called the Willow team. Our Willow team supported...

Jul 2020
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Manager

ROI / Cost (care and feeding)

I don’t feel that Epic nickel-and-dimes us at all. Getting our money’s worth is a little hard with...

Jul 2020
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Manager

Service and Support

One thing I found to be challenging with the Epic go-live was there was a tremendous disparity in...

Jul 2020
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Manager

Interfacing and Integration

I think the product integrates appropriately with other systems. I don’t expect vast improvements in...

Jul 2020
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Manager

Service and Support

In terms of Epic’s support, when we have questions, we reach out to our own internal informatics...

Jul 2020
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Manager

Functionality and Upgrades

Some of our team members who may not be as technologically savvy as others have had a lot of issues...

Jul 2020
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Manager

Functionality and Upgrades

Overall, we have been happy with Epic IV Dispense Prep. The system required a big build, and there...

Jul 2020
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Manager

Service and Support

I work closely with the pharmacy IS team. Epic has been really receptive to any need we have had...

Jul 2020
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Manager

Future Outlook

A lot of our issues have been around our historical medication builds. Maybe they weren't built...

Jul 2020
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Manager

Lessons Learned

I would tell others that are implementing the system to really research the equipment and test it...

Jul 2020
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Manager

Implementation and Training

I would like to highlight Epic's training because that was key to the success of our implementation....

Jul 2020
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Manager

Other Observations & Comments

We have had some issues with the pictures, but overall, we are satisfied with the system.

Jul 2020
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Manager

Functionality and Upgrades

We use the system for all preparations in our pharmacy. We do a partial process, and our technicians...

Jul 2020
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Director

Sales and Contracting

I haven't had any trouble with the product during COVID-19. From both a departmental and hospital...

Jul 2020
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Director

Functionality and Upgrades

We are usually one version behind. We update quarterly. We just don't want to be the guinea pigs....

Jul 2020
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Director

ROI / Cost (care and feeding)

We knew up front what our costs were. Nickel-and-diming isn't an issue. The system is expensive, but...

Jul 2020
 Helpful

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Director

Interfacing and Integration

I would say that the product strongly supports our integration and interoperability goals. The...

Jul 2020
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Director

Other Observations & Comments

My overall satisfaction with Epic could be higher. Sometimes Epic is a bit slow in resolving our...

Jul 2020
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Manager

Other Observations & Comments

I would say that we really haven't needed anything from Epic during the COVID-19 pandemic. I...

Jul 2020
 Helpful

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Manager

Implementation and Training

Epic provides tools, but the implementation support and guidance are pretty loose. The training for...

Jul 2020
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Manager

Technology

I want reliable hardware. I would like to see Epic come out with hardware options. Our cameras...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

With Epic IV Dispense Prep, I can't really judge the ease of use because we were using another...

Jul 2020
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Analyst/Coordinator

Relationship

I use Epic a lot, but we use it more just to look up data. We don't use it much for the...

Jul 2020
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Manager

Functionality and Upgrades

Our organization is sticking with Epic IV Dispense Prep. As far as I know, Epic keeps all of their...

Jul 2020
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Manager

Implementation and Training

For what I needed as an end user, the implementation of the product was fine, but there was an...

Jul 2020
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Analyst/Coordinator

Functionality and Upgrades

Our experience with Epic IV Dispense Prep has actually been really great. The number one thing I...

Jul 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would 100% buy the solution again. From my standpoint, everything is part of the package, so we...

Jul 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

In terms of dissatisfaction with the vendor's responsiveness to issues, there is a part of Epic IV...

Jul 2020
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Analyst/Coordinator

Implementation and Training

The training has been really good. The vendor has been there every step of the way.

Jul 2020
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Manager

Functionality and Upgrades

Something changed for us in a recent upgrade. Whenever we scan barcodes, the product saves that...

Jul 2020
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Manager

Relationship

It takes a while for Epic’s ideas to come across on our side. The time it takes for Epic to develop...

Jul 2020
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Manager

Relationship

I would say that Epic keeps all their promises, and I wouldn’t say that they charge us for every...

Jul 2020
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Manager

Implementation and Training

I don’t really feel like the product has changed much with the past few updates. Epic does a really...

Jul 2020
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Manager

Functionality and Upgrades

Now that the product upgrades are quarterly, I would rate the product high. When the updates were...

Jul 2020
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Manager

Functionality and Upgrades

The product is very easy to use. If we have any issues, the Epic support team is really quick to...

Jul 2020
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Manager

Future Outlook

I feel like Epic is going to have new technology in the future. I think they could come out with...

Jul 2020