Epic IV Dispense Prep
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Jackson Tate
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User Commentary

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Director

Functionality and Upgrades

The product works very well. We use it in our infusion center for every dose we prepare, and it is...

Nov 2022
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Director

Lessons Learned

Epic is good. I like the product. I just wish Epic would take a stance on things like cameras and...

Nov 2022
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Director

Sales and Contracting

If we want to take a new module from Epic and activate it, there is an additional payment for that....

Nov 2022
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Director

Implementation and Training

Epic is difficult when it comes to training because we have an intermediary IT system for the...

Nov 2022
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Director

Functionality and Upgrades

The product is not hard to use. There is a lot, but we just have to learn.

Nov 2022
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Manager

Other Observations & Comments

Epic avoids charging for every little thing, but they rely on our buying other products. Although...

Nov 2022
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Manager

Functionality and Upgrades

Sometimes Epic’s Nova notes for the upgrades don't seem to make it to the right teams. There always...

Nov 2022
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Manager

Relationship

We often reach out with things that we would like to be enhanced. Overall, Epic provides good...

Nov 2022
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Manager

Functionality and Upgrades

It seems like prior to every upgrade, there are a million notes that say things are broken. That is...

Nov 2022
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Analyst/Coordinator

Service and Support

There are some features like compounding and repackaging that take a long time to build. I don't...

Nov 2022
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Analyst/Coordinator

Implementation and Training

Epic didn’t do a good promotion of the product. Also, we haven't gotten any new training processes,...

Nov 2022
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Analyst/Coordinator

Future Outlook

One feature in the product allows us to complete the same kind of barcode checks that we do for...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Overall, things are going well. The dispense preparation functionality continues to grow, and that...

Nov 2022
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Manager

ROI / Cost (care and feeding)

The way Epic works is dependent on how much time I have to dedicate on a given day to make sure...

Nov 2022
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Manager

Functionality and Upgrades

If someone were to open up the product today for the first time and have to figure it out alone,...

Nov 2022
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Manager

Relationship

Epic is pretty responsive. If our in-house informatics team can't figure something out, they place a...

Nov 2022
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Manager

Functionality and Upgrades

Recently, we have had an issue with some of the high-risk preparations that require a stage check...

Nov 2022
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Manager

Technology

Epic doesn't recommend or make the hardware for their product. We have to pick our own hardware and...

Nov 2022
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Manager

Relationship

Epic has been pretty transparent. They have worked closely with our informatics group a lot, and I...

Nov 2022
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Manager

Lessons Learned

The training shows us how to use the product, but it doesn't teach us to use the product to match...

Nov 2022
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Analyst/Coordinator

Service and Support

Epic would do well to have a larger staff and more knowledgeable analysts to assist us. Epic needs...

Oct 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

We chose Epic IV Dispense Prep because it was included in the build of our EMR, so Epic IV Dispense...

Oct 2022
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Manager

Functionality and Upgrades

Epic IV Dispense Prep comes as part of the foundational build. It is a very good product that we...

Oct 2022
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Manager

Functionality and Upgrades

There are software issues from time to time that involve the program freezing while we use it. We...

Oct 2022
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Director

Functionality and Upgrades

There is an Epic feature that I would like to have where vials that have multiple concentrations can...

Sep 2022
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Director

Implementation and Training

I would like to see more tip sheets from Epic when there are any updates or changes in the system.

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

We recently added images to the product. We will add the product to all of our campuses, and that is...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I like everything about the product. The product forces technicians to scan and verify drugs and...

Sep 2022
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Director

Implementation and Training

My problem with Epic's training was that, especially on the technician side, much of the training...

Sep 2022
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Director

Functionality and Upgrades

There are some idiosyncrasies when working within Epic IV Dispense Prep in terms of scanning....

Sep 2022
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Manager

Future Outlook

Epic is overgrown and slow to do things. They are a mammoth; they are just so huge that my problems...

Aug 2022
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Manager

Relationship

Epic doesn’t make promises. They tell us things are a certain way and we better like it or we can go...

Aug 2022
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Manager

Implementation and Training

Epic has a pretty robust training program. They shut it down for the pandemic, though, and it has...

Aug 2022
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Manager

Technology

We recently went live on Epic IV Dispense Prep, and we couldn't be happier. The system is simple,...

Aug 2022
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Manager

Implementation and Training

The training that we received from the vendor was poor. We felt like they sent out a person who kind...

Aug 2022
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Manager

Functionality and Upgrades

I like that our IT department can customize Epic IV Dispense Prep. The system is very intuitive, and...

Aug 2022
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Manager

Implementation and Training

Epic doesn't really provide any additional training for Epic IV Dispense Prep.

Aug 2022
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Manager

ROI / Cost (care and feeding)

I would buy Epic IV Dispense Prep again, but if the choice were my absolute decision, I would...

Jul 2022
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Manager

Relationship

Communication is driven on our end rather than Epic’s end. We feel like if we didn’t bring things to...

Jul 2022
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Manager

Implementation and Training

Epic was very good with the implementation training. It was very clear-cut, planned, and thorough.

Jul 2022
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Manager

Functionality and Upgrades

Epic's product is pretty easy to use; it is a really simple plug-and-play solution. But the...

Jul 2022
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Manager

Technology

The cameras for Epic IV Dispense Prep do not work; they are cheap, they constantly break down, and...

Jul 2022
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Manager

ROI / Cost (care and feeding)

I hope that Epic IV Dispense Prep can get better because we don’t have the resources to pay for a...

Jul 2022
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Manager

Functionality and Upgrades

We have turned on additional features in the product. One of those is a hard-stop requirement that...

Jul 2022
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Manager

Service and Support

I have never really gotten a clear answer from Epic as to whether there is a specific brand of...

Jul 2022
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Manager

Technology

Even without knowing what else is out there, I would choose Epic's product again. The dependability...

Jul 2022
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Director

Functionality and Upgrades

The vendor didn't meet the timeline they promised for getting the camera functionality. That seems...

Jun 2022
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Director

Relationship

The vendor hasn’t been keeping up with other technologies that are coming out. For example, it has...

Jun 2022
||
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Director

Implementation and Training

Epic provides a lot of support and training to our Epic-certified analysts. But Epic doesn't support...

Jun 2022
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Director

ROI / Cost (care and feeding)

We are using Epic's IV product because we have Epic for our EMR. We didn’t have to pay anything...

Jun 2022
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Director

Functionality and Upgrades

Some of the things we need to do are very difficult to do in the product. That issue needs to be...

Jun 2022
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Manager

Functionality and Upgrades

Epic IV Dispense Prep is a great program, and having everything within Epic's suite is nice....

Jun 2022
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Manager

Relationship

Our relationship with Epic is great. We have frequent calls, and we talk to them and go through a...

Jun 2022
||
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Manager

Implementation and Training

I would give Epic high marks for their training. They have a lot of good things.

Jun 2022
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Analyst/Coordinator

Lessons Learned

It was challenging to get a buy-in from our technicians because the system was interrupting the...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I wish the dispense check module had a free text box where the pharmacist could type notes about...

Jun 2022
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Manager

Functionality and Upgrades

We have had challenges with the Epic product in trying to find a good placement for cameras. We were...

Jun 2022
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Manager

Relationship

Epic does a very good job of communicating the way the product should work, and it does work the way...

Jun 2022
||
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VP/Other Executive

Functionality and Upgrades

The product's integration works as designed, and it certainly brings the functionality that we need....

Jun 2022
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VP/Other Executive

Functionality and Upgrades

Epic has introduced some capabilities into the product, but those are not fully robust yet. The...

Jun 2022
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Manager

Functionality and Upgrades

This product satisfies tracking to NDC-level documentation in billing, administration, and reporting....

May 2022
||
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Manager

Relationship

We have nearly zero input on and zero communication about the development of the application build...

May 2022
||
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Manager

Functionality and Upgrades

The product currently works for our needs with relatively few design-related issues. The issues that...

May 2022
||
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Manager

Functionality and Upgrades

There are logic and billing pieces that need some attention when multiple National Drug Codes are accumulated....

May 2022
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Manager

Functionality and Upgrades

If there is any training provided by Epic, it is done through the internal group, and they give us a...

May 2022
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Manager

Functionality and Upgrades

Epic IV Dispense Prep does not have the features of the gravimetric analysis method of weighing or...

May 2022
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Director

Functionality and Upgrades

Epic IV Dispense Prep is easy to use. It is intuitive, catches errors, and has a good audit trail.

May 2022
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Director

Functionality and Upgrades

Sometimes the medication gets put on hold, and we don't really need it at that time, but the...

May 2022
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Director

Service and Support

We have an Epic team who can go to the vendor for us. We can also post on a user website. The vendor...

May 2022
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Director

Relationship

It is hard to get feedback to Epic, so it is hard to see any actionable progress. We have really...

May 2022
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Director

Lessons Learned

One of my wish list items for Epic IV Dispense Prep would be a function to automatically pull an...

May 2022
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Director

Functionality and Upgrades

There are areas that the vendor can make safer. The big complaint is Epic IV Dispense Prep matches...

May 2022
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Director

Functionality and Upgrades

With Epic IV Dispense Prep, there has been no significant upgrade or go-live since the original go-live....

May 2022
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Director

Functionality and Upgrades

Epic IV Dispense Prep is by far the best product in the market for several reasons. There is no...

May 2022
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Director

Implementation and Training

The biggest downside of Epic's system is that people from our own institution must go get trained...

May 2022
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Director

ROI / Cost (care and feeding)

Epic's software itself is extremely expensive, but if people are at Epic institutions, the solution...

May 2022
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Manager

Service and Support

Epic can get support people to help us with the implementations. We usually handle most of our...

Mar 2022
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Manager

Functionality and Upgrades

Epic IV Dispense Prep is built right into the EMR. All our drugs are going through Epic IV Dispense...

Mar 2022
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Manager

Future Outlook

Epic is bringing on gravimetric analysis in the future.

Mar 2022
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VP/Other Executive

Relationship

We worked with our IT team and our Epic team to get a certain functionality that we had with a...

Feb 2022
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Manager

Interfacing and Integration

Epic IV Dispense Prep is easy to use. It is all integrated, so we don't have to open a third-party...

Jan 2022
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Manager

Implementation and Training

The camera function of Epic IV Dispense Prep was difficult to implement. The camera function was a...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

If I have a batch of eight ceftriaxone doses in Epic IV Dispense Prep, I have to scan the label and...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Epic IV Dispense Prep has gotten better. My wish is to run a report that tells me how many...

Jan 2022
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Analyst/Coordinator

Interfacing and Integration

Epic IV Dispense Prep does very well with interoperability. We use it for interoperability for our...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

In terms of the IV part, Epic IV Dispense Prep is easy. If we are looking at nursing and lines and...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the product's functions are a little hard to use. When we prepare IVs, the preparations...

Dec 2021
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Analyst/Coordinator

Relationship

One thing that Epic could do better would be to share information about their new technology. The...

Dec 2021
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Analyst/Coordinator

Future Outlook

It would be nice if our preparation information could be quickly embedded when we scanned it instead...

Dec 2021
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