Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about IV Workflow Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Epic IV Dispense Prep Comments
Filtered view: All

KLAS Research Director - Jackson Tate
Subject Expert

Jackson Tate

Research Director

jackson.tate@klasresearch.com

801-734-6503

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about IV Workflow Management on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Director

Epic touted their waster interface a couple of years ago and said that we could bill for waste. That...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

When we had issues, Epic connected us with their research-and-development group, and the group was...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic IV Dispense Prep does what it is supposed to do. Its challenges stem from it uncovering a bad...

May 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can't use the solution on every prep because of the limitations of the system. From a quality...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is nothing that we proactively get from the vendor. Helping us be able to capture all of our...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep adds additional quality steps in the compounding process. We have used it...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest issue for Epic IV Dispense Prep is a safety issue. Epic does not currently have a way to...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had Epic IV Dispense Prep in place longer than another product, so there is more familiarity...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, I feel like the structure in place where we report to our system IT people and they bring...

Apr 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would have liked more of a structured training from Epic rather than us having to create our own...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like if Epic listened to the customers more about new features and what could be done to...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's solution has its limitations, so my recommendation of it really depends on what...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have gotten to a good place with how we are using the solution for the oral syringes. We struggle...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We want a work queue. We want any IV dose that dispenses to populate a queue; that way, the...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality is pretty high with the gravimetric analysis functionality. The solution is really easy...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I wouldn’t call the vendor proactive; they just listen to what their customers want. The vendor is...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

There is a lot of information in Epic IV Dispense Prep. We can get an enormous amount of information....

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

It would be great if Epic could better integrate the cameras with Epic IV Dispense Prep. I would...

Mar 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic IV Dispense Prep has a little bit of a duplicative workflow on the pharmacist side. If a...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has great elbow-to-elbow support. We have an internal Epic team that we rely on a lot to...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, Epic IV Dispense Prep works well. We have had issues with the midpreparation review camera....

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep has the capabilities for image capture and gravimetric analysis. The system...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep is just a software platform. Epic doesn't include any hardware or recommend...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has done quite well in delivering new technology. We have a technical service representative...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I have never seen any executive involvement from Epic. That may occur at another level, but not at...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The system works from a clinical standpoint, but from an operational standpoint, Epic doesn’t help...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

I would absolutely recommend Epic, but the caveat I would tell people is to not get rid of their...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

From a pharmacy perspective, I find the system to be mediocre. I don’t think Epic helps us with...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

All of the Epic systems leave a lot to be desired. There is always a little piece that is critical...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The arrogance from Epic is what aggravates me to no end, and once Epic decides what the answer...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The product is very helpful in standardizing our care and ensuring that we have the highest quality...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had long conversations on improvements that Epic can bring to their platform. Epic is very...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We don't really have problems with Epic at all. When there are small problems, the vendor fixes them...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We definitely receive our money's worth with this product. We have an enterprise license, so...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's turnaround time for any issues we have from upgrades is usually quick. We have our own Epic...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t use a lot of the vendor's phone support, but it is there if I need it. Epic IV Dispense Prep...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor told us up front that we wouldn't be able to have a few things unless we upgraded to the...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have to do our own training. We had to redo a lot of manuals because the manuals that we got were...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We have a dedicated technical support person, who is very good. That person is easy to get ahold of.

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

We like that the solution is deeply integrated. It helps a lot with billing. When a pharmacist is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

The native, out-of-the-box reporting could be improved. There isn't enough functionality there. The...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would not use Epic IV Dispense Prep as my primary IV room software. I would choose another product...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There was a lack of support from Epic during the implementation and a lack of transparent...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic support is unable to provide the upgrades that are needed for us to become compliant. Epic is...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a liaison from Epic, but issues just keep escalating, and the liaison is not really...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

IV Dispense Prep is lacking in many elements. It is not the best software, and I recommend that if...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have quite a few things that need to be ironed out, and Epic needs to come up with software upgrades....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Epic IV Dispense Prep, there is a lot of information, and it is fast to navigate all of the...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The technology in Epic IV Dispense Prep is new and can't be trusted 100%. There are errors, but...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There is a package that the health system has subscribed to, and there are features that are...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I like that we have a team that can make improvements through our requests and IT ticket system. One...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ability to customize and the reliability of the software are two really strong aspects. We have...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

One of the biggest selling points and advantages of Epic's solution is that it combines so many of...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic keeps their promises. We just implemented an update, and it is hard to gauge how that went....

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic has absolutely kept their promises. Epic is a great company to work with. They are very good...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Rating how much the vendor supports integration goals is hard because part of that is on us and part...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The ability to get data out of the system is remarkable. I think our satisfaction with this product...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We are continuing to only be based on barcodes with this product. We have been unable to implement...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have had thoughts about switching this product out for a different one. We have looked at other...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

If I could go back in time to when we were getting ready to implement Epic, I would not have made...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would give Epic a lower score for supporting us through COVID-19. They have never proactively...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest advantage of Epic IV Dispense Prep is that it is fully integrated with the EHR. We don't...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic offers picture-taking capabilities, but we don't use them. We tested those capabilities with...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We want gravimetric analyses, but Epic doesn't have those right now. I have been told a number of...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is working on a dashboard view so that when we sign in to the product, we can see KPI things...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I have no complaints about anything with Epic. There is nothing that we have asked them to do that...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic does deliver upgrades, but they aren't quick to do so. The upgrades also aren't based on our...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We went live across the whole system, and Epic delivered what we wanted. I would recommend Epic's...

Dec 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic IV Dispense Prep is much better than some of the systems I have used in the past. Sometimes,...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I know that this system has a scan upgrade in the background, but I don't think that the pharmacy...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

It has been a while since I have really interacted with Epic. I know the support we had during our...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I can't give the system a very high rating for driving tangible outcomes. Sometimes, it is hard to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would tell others that this system takes a lot of work. There is not a lot of customization. We...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is more user friendly as far as other systems go. Once we have been trained on how to use the...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I really like Epic. We have limited staff at our sites, so on weekends, we have just a few...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of the vendor's upgrades for the product has been pretty good, and I haven't seen any...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic IV Dispense Prep was included in our Epic license, and that is the only reason we got it. I...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The hardware functionality doesn’t work very well, so I would say Epic isn’t keeping their promises.

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I did an evaluation of gaps and the performance at our facility, and I saw safety risks. I wanted to...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic did a good job with their training manuals, but Epic didn't actually train us. The system was...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system does exactly what Epic told us it would do. Our end users find the system to be very easy...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Day to day, the system does really well in supporting our integration goals. There are a couple of...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic didn't have functionality for gravimetric analysis until recently. That is the only reason that...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would give the vendor a very high rating for their ongoing support. Epic is very responsive. They...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Anyone that I need to talk to is available to be talked to, so I would give the vendor a high rating...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have definitely received our money's worth. I am amazed at what is included in Epic's licensing...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

My criticism of the product is that the hardware isn't integrated. We have separate devices and USB...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have to know what to do with the product, and we are using disparate devices. I think the ease of...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of the system's ease of use, there are a few intricacies that technicians sometimes miss....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The product has integrated great. There could be software issues on our end with the cameras. We do...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I don’t feel that we have gotten a lot of training on Epic IV Dispense Prep. A lot of the training...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, I can’t imagine us ever not using Epic IV Dispense Prep, and I can't imagine anything...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Our facility was looking at other vendors before and during the early stages of our Epic...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic IV Dispense Prep is amazing since it comes at no additional cost. It works well, but it doesn't...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are removed from the process of support. We get support from our local Willow team, which can...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I feel very fortunate to have the product. The two big gaps are gravimetric analysis and reporting....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing that is hard for me is that other companies have their own branded hardware or device...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is pretty easy to use. Training on the system was fairly easy. Things will get even...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We didn’t have any outlandish promises from Epic, so I would say that they performed admirably.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The implementation was smooth and easy. The system does everything we want it to do. We get updates...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic supports us really well, but I don’t know how often we reach out to Epic.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Epic’s system, we are catching every charge with each NDC, and that is really good for us to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system slowed down our workflows, so if Epic made things go a little faster, my satisfaction...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic hasn’t really done anything different during the COVID-19 crisis. We have made some changes,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like the system to have video or picture functionality that actually works.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We tend to do our own training instead of Epic training, but the technical support people help us...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We wouldn't get any additional charges for the product, and that was one reason we decided to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep is already being paid for because we purchased the full suite of Epic. If I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we first set up the product and tested it, I thought the system was pretty simple. I talked to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would rate the product quality slightly lower because of the lack of reporting. But otherwise, the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I always feel like Epic is consistently trying to improve their product. I can't stress enough that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The value of the product is high because we are already paying for the Epic system, and Epic IV...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has done really well in supporting us through the COVID-19 crisis. I have never seen anybody...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

All of the other EMRs that I have used all pale by comparison to Epic's system.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When it comes to ease of use, it takes a little longer to get all of the things that Epic does up...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I have had no executive feedback from Epic. But I have definitely had feedback and participation...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would recommend Epic’s system pretty highly. It is easy to use and effective, and it adds an...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I am happy with the system. It integrates really easily. Everything is done inside the system, so we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We went from nothing to something, and we had to develop our own training process for the staff...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

When we discover a problem, half of the time, Epic tells us that they pushed an update, but it...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

For a long time, there were many decisions we had to make with Epic’s system, like what cameras to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

COVID-19 hasn’t changed things too much. Our IT people are working remotely now, but they are still...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Epic team that works for our health system is called the Willow team. Our Willow team supported...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t feel that Epic nickel-and-dimes us at all. Getting our money’s worth is a little hard with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

One thing I found to be challenging with the Epic go-live was there was a tremendous disparity in...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I think the product integrates appropriately with other systems. I don’t expect vast improvements in...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In terms of Epic’s support, when we have questions, we reach out to our own internal informatics...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Some of our team members who may not be as technologically savvy as others have had a lot of issues...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Overall, we have been happy with Epic IV Dispense Prep. The system required a big build, and there...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I work closely with the pharmacy IS team. Epic has been really receptive to any need we have had...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

A lot of our issues have been around our historical medication builds. Maybe they weren't built...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell others that are implementing the system to really research the equipment and test it...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to highlight Epic's training because that was key to the success of our implementation....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have had some issues with the pictures, but overall, we are satisfied with the system.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We use the system for all preparations in our pharmacy. We do a partial process, and our technicians...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I haven't had any trouble with the product during COVID-19. From both a departmental and hospital...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We are usually one version behind. We update quarterly. We just don't want to be the guinea pigs....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We knew up front what our costs were. Nickel-and-diming isn't an issue. The system is expensive, but...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would say that the product strongly supports our integration and interoperability goals. The...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

My overall satisfaction with Epic could be higher. Sometimes Epic is a bit slow in resolving our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would say that we really haven't needed anything from Epic during the COVID-19 pandemic. I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic provides tools, but the implementation support and guidance are pretty loose. The training for...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I want reliable hardware. I would like to see Epic come out with hardware options. Our cameras...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With Epic IV Dispense Prep, I can't really judge the ease of use because we were using another...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I use Epic a lot, but we use it more just to look up data. We don't use it much for the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Our organization is sticking with Epic IV Dispense Prep. As far as I know, Epic keeps all of their...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

For what I needed as an end user, the implementation of the product was fine, but there was an...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Our experience with Epic IV Dispense Prep has actually been really great. The number one thing I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I would 100% buy the solution again. From my standpoint, everything is part of the package, so we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of dissatisfaction with the vendor's responsiveness to issues, there is a part of Epic IV...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The training has been really good. The vendor has been there every step of the way.

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Something changed for us in a recent upgrade. Whenever we scan barcodes, the product saves that...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

It takes a while for Epic’s ideas to come across on our side. The time it takes for Epic to develop...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would say that Epic keeps all their promises, and I wouldn’t say that they charge us for every...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I don’t really feel like the product has changed much with the past few updates. Epic does a really...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Now that the product upgrades are quarterly, I would rate the product high. When the updates were...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product is very easy to use. If we have any issues, the Epic support team is really quick to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I feel like Epic is going to have new technology in the future. I think they could come out with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would tell someone looking at the product that it is user friendly. That is the biggest thing I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Epic is excellent. Their support is great, and their communication is great. I haven’t had a better...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

It would be great to have better reporting and dashboards. Having the patient wait for reports is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's support throughout the COVID-19 crisis hasn't been needed or terribly impactful.

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic discusses future functionality with us, but the timeline isn't always very clear. It would be...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic doesn't nickel-and-dime us because we have a suite of packages. If we were to add on other...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

With our Epic implementation, the coordination from start to finish worked well. We got any...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The decision for third-party camera software is up to the customer. I appreciate that flexibility,...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular calls with Epic, and those are very helpful. Epic is very proactive in trying to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic's system is a reliable, dependable, and functional application piece. I am assured that the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In general, in terms of technological support for COVID-19 coverage, Epic hasn’t provided...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic avoids additional charges. But the caveat is with new or expanded applications or development,...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The quality of training from Epic is superior to other EMR vendors' training quality. Epic has...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep specifically has a very smooth and comprehensive workflow. It has flexibility...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see improved hardware compatibility with the application; specifically, I would like...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have no problems with the product. It works well for us and is a great safety feature. I don't...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We implemented the product for our billing, and the process was a bit rushed. With the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I did the training on the product, and that went great. It was fine but time consuming. Epic's team...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have interoperability, and the product works fine with interoperability. The system itself is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The vendor's ongoing support is really pretty good. If I have a question, Epic will answer it. Epic...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are a few little outliers to the product that the vendor cannot address for us, but overall, I...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Things with Epic have been good. Overall, the system has been a very good change from our old...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I wish we had some additional ability to customize things. The pharmacy technicians at our hospital...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

It would be nice to have additional functions within Epic IV Dispense Prep. If we make an IV that is...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has supported us really well through COVID-19. As a company, we didn’t really reach out to them...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system is really good. We like that it is integrated. There are other systems that are...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has been right on time with things as new technology has come out. For example, Epic was good...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The ongoing support is extremely good. I basically have people that I email within hours. I haven’t...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The only thing that we want to see addressed is a way to make Epic IV Dispense Prep mandatory. Right...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic published a list of things that people could do to support their response to the COVID-19...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic delivers great functionality. They have great customer service. But we have to build all our...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep is pretty simple to use. It is an excellent, user-friendly product. I wouldn't...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Sometimes when we have upgrades, the information is given to us last minute. We don't have enough...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic was very supportive throughout the COVID-19 crisis. They were definitely very flexible in...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would like to see Epic provide more tip sheets and be more responsive to things that we ask for...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product causes us alert fatigue. The fact that we can't use different NDCs is based on how the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Very few changes are being made to the program, which is falling behind what customers need. The...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The product doesn't have a good workflow, and the ease of use is poor. The product is missing...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We can detect whether things were inappropriately selected to drive outcomes for us. We are getting...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would say Epic supported us moderately well in the COVID-19 crisis. I don’t feel like they have...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic does a reasonable job of keeping promises. Certainly, we always are hopeful that the technology...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Epic support people are available whenever we need to ask them something, but I wouldn’t say...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic was very equipped in terms of COVID-19, and we were able to make a switch to telemedicine. That...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Whenever we want something, Epic usually tells us that they don’t have it, that it is on another...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic’s things all tie together. When we are searching through and ordering on the MAR, we can see...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic can accommodate having all of the data that is needed within Epic IV Dispense Prep. There is a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The biggest con of the system is the reporting. It isn’t user friendly or straightforward. Getting...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Things have pretty much been about the same with the vendor during this COVID-19 crisis. We haven’t...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

For support we don’t work with Epic directly, we reach out to our IT team, and they contact Epic if...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is always innovating. They are always sending us new things. They ask for opinions on future...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We have regular meetings with the vendor. We have the option to have staff members come down when...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is very proactive. They are constantly sending us information. We use different forms of...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has so much data to dig through, so the endpoint is sometimes hard to decipher. We can pull out...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic is expensive. I don’t really hear too many people bad-mouthing the vendor. We looked at another...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

If I told someone about Epic’s system, I would give it a thumbs up for ease of use, flexibility, and...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic has done a great job supporting us during the COVID-19 crisis. We have support people that we...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The nickels and dimes are bigger at Epic. Every time we add something, it is fairly expensive....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep has a lot of good functionality. We can manually enter orders or scan orders....

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic does very well in terms of supporting our integration goals. Most of the time, Epic’s things...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic IV Dispense Prep is an ideal tool for the pharmacy to use. The system has functionality for...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Once the system is programmed, we seldomly have issues with it. If there is a problem, the end user...

May 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF