Cambio COSMIC (Global) (Mostly Sweden) Commentary
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Subject Expert
Everton Santos
VP of Engagement
Commentary Summary
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User Commentary
Relationship
Cambio could improve the quality of their service.
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Relationship
The main challenge is Cambio is not a huge vendor. They are not a small company, but they are not...
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Relationship
Cambio keeps almost no promises. That is the problem. They have huge problems with delivery plans....
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Value
Cambio charges for everything. If we ask other vendors we have for these kinds of systems, they...
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Product
Cambio COSMIC is a complex system. It has a complex process. We need to support the healthcare...
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Operations
Cambio’s implementation services are not bad, but they need to take further responsibility for the...
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Loyalty
Unfortunately, my satisfaction will probably be more or less the same next year because Cambio has...
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Relationship, Operations
Cambio needs to take full product responsibility in saying that they deliver the product and that we...
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Operations, Value
Another vendor I worked with took responsibility for their product, had me work with different...
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Loyalty, Product
The integration engine is not working as intended. There have been a lot of investments in it, but...
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Loyalty
We have a big problem with competition coming into the Swedish EHR market when Cambio COSMIC will in...
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Relationship
I would like to see what we get from other suppliers who develop a platform on behalf of the product...
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Product, Value
The problem is that for the size of the big hospitals running the system, there are no alternatives...
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Loyalty, Product
Cambio COSMIC is a Swedish-developed product, and if I compare it to other solutions, it meets...
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Product
We are trying to be synchronized in the versions we are running so that we can provide the right...
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Relationship, Product
We expressed several needs, and it took a long time for anything to happen if anything did happen....
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Loyalty
Healthcare is in a transition; it is moving from hospitals to primary care and from primary care to...
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Loyalty, Relationship
In the beginning, Cambio COSMIC was not very intuitive, but it got better with time. Also, I think...
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Relationship
The way that Cambio supports us is strong, but they use old methods. The old ways are working well,...
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Relationship, Value
Sometimes we investigate something with Cambio, and they charge us what they invest during our work...
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Operations, Product
In terms of integration, Cambio could put more FHIR possibilities in the system with structural...
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Relationship
After Cambio made some organizational changes, it became very easy to get in touch with the...
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Value
Systems like Cambio COSMIC are always expensive, but we are receiving our money’s worth better than...
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Operations
Implementations with Cambio are a challenge because they have to work through us, so each product...
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Loyalty, Relationship
I would like Cambio to see us as an individual customer and not part of a group. That will help them...
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Loyalty, Product
Sometimes after an upgrade in Cambio COSMIC, we have some challenges, and we must do work after the...
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Relationship, Product
Cambio is careful that things are done correctly, and they maintain good quality so the solution...
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Relationship
The personal promises that I get are basic. I have a good relationship with our key account manager...
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Relationship
Cambio has had severe problems with timelines due to resource issues. Large projects tend to be late...
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Value
In certain cases, Cambio is kind of flexible. In other cases, they find ways to charge us.
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Product
Cambio does the hard-to-get things or other smaller things that we need. For instance, we spend...
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Relationship
We have lots of criticism against Cambio within our organization, but it is mostly from those who...
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Product
We have extremely few customizations. Because we can configure Cambio COSMIC, each region has very...
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Product
What we do see is that the vendor has a conservative release cycle. We know a few months before...
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Loyalty, Relationship, Product
The competition is American companies like Epic and Cerner. From what I know from those two, I...
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Loyalty, Product
Cambio meets most but not all of our local needs. They have a very complex system, and all the...
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Product
There are many healthcare regions in Sweden, and each region has different priorities for...
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Loyalty
I hope Cambio will focus more on improving everything that already exists. There is a big focus on...
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Product
When a patient meets with a healthcare provider, we register one type of contact, and we also...
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Culture
We have a history of Cambio making verbal promises and then actually producing different things....
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Relationship
I get reports, and the upgrades are definitely better than they were before. But not everything is...
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Product
We have a complex system with a lot of gaps. My focus over the last few years has been on filling...
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Operations
There isn't really a lot of training or workflow best practices that are based on how we actually...
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Value
Cambio charges for every little thing they can get away with. I have been working with them for...
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Loyalty, Product
It is pretty hard to add new models or functions to all regions equally. Sometimes it takes a lot of...
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Loyalty
I hope that my satisfaction goes up next year. Cambio promises things that make me think it could go...
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Relationship
Cambio’s support people are pretty good, but there is always room for improvement. They redid all...
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Loyalty, Relationship
Cambio is taking on a new group of clients, and I have a little feeling that perhaps the development...
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Relationship
The people I have met from Cambio are really polite, nice people. I like the idea that Cambio is a...
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Loyalty, Relationship
When customers give Cambio ideas on how they can do things, they put the ideas in a big bag, and...
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Loyalty
Cambio COSMIC works fine, but I am seeing things that Cambio should have seen coming for some years....
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Product
I want to have an overview of Cambio COSMIC. If a patient has had only a few encounters with us...
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Product
Cambio COSMIC works quite well, but I see a lot of things that could be better. The users mostly ask...
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Relationship, Product
In the last several months, there have been incidents where Cambio COSMIC has frozen and we have had...
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Product
Overall, the product is functional. It is fairly stable and pretty decent. The biggest strength of...
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Loyalty, Product
Many years ago, the product was a tiny system made for pretty much one part of our healthcare...
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Loyalty, Product
I would like the product to better support our surgical departments and ICU. That support is lacking...
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Operations
It is not a common thing for the vendor to train us. We have fairly little ongoing training. We...
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Relationship, Product
When we bought the product many years ago, it was a different system. A lot has changed. But the...
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Relationship
Cambio is a fairly big vendor with a big EHR system that has several ongoing projects for new...
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Value
Overall, we do get our money's worth with the product, but it is an expensive investment.
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