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Caravan Health Value-Based Care Managed Services Comments
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KLAS Research Director - Bradley Hunter
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Bradley Hunter

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User Commentary

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Manager

Caravan Health has a lot of turnover in their support folks. They just keep growing every year. We...

Feb 2021
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Manager

Caravan Health provides us with analytic tools so that we can look at claims data. They provide a...

Feb 2021
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Manager

The services have a great portal, but it requires us to change our passwords every 30 days. That is...

Feb 2021
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Manager

The project that we are doing with Caravan Health is pretty complex. It is almost like it forces us...

Feb 2021
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Manager

The main outcome we expect from Caravan Health is helping us make sure that we are providing the...

Feb 2021
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Manager

One of the things we look at when we have our committee meetings with Caravan Health is looking at...

Feb 2021
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Director

When we are in a program where we are dealing with CMS and finding answers and solutions to local...

Feb 2021
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Director

During our very first year, we achieved shared savings, and we are projecting to do even better. We...

Feb 2021
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Director

It takes a long time to implement clinical change. The vendor is definitely there and partnered with...

Feb 2021
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Director

We expect to achieve shared savings. The goal of joining Caravan Health was to join a larger...

Feb 2021
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Director

Recently, the vendor has really focused on technology and their long-term strategy for technology,...

Feb 2021
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Physician

Executive involvement is one of Caravan Health's strong points. Executives talked with us in...

Feb 2021
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Physician

Our partnership with the vendor has varied over the years with all the staff changes and exponential...

Feb 2021
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Physician

We have gotten our money's worth with Caravan Health. We don't just see dollars, but we also see...

Feb 2021
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Physician

The project Caravan Health was working on was highly complex. I was intimately involved. We were...

Feb 2021
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Analyst/Coordinator

We have frequent meetings with the vendor, and we toss around ideas. One of the best things is that...

Feb 2021
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Analyst/Coordinator

The vendor is a great resource. If I ever come up with a question, I can put it out there, and the...

Feb 2021
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Nurse

Working with Caravan Health, we were expecting to improve our patient quality. We have definitely...

Feb 2021
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Nurse

The vendor has tried to help us during the COVID-19 pandemic. The hard thing is that the vendor is...

Feb 2021
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Nurse

The vendor does not exceed my expectations. The vendor does very well, and we really don't have...

Feb 2021
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Nurse

The vendor has added different processes to our clinics. The vendor tries to get us to work as a...

Feb 2021
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Nurse

Sometimes, I feel a bit overlooked by the vendor because we don't have a large population. It feels...

Feb 2021
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Nurse

We have been with the vendor for a while. We consider them our coach. They work on a high complexity...

Jan 2021
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Nurse

Whenever there was talk about moving into carrying risk, the vendor was always very open about...

Jan 2021
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Nurse

Initially, the vendor was helping us manage our ACO, but in the last few years, we have learned a...

Jan 2021
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Nurse

As an ACO, we are given a little more leeway, and we don’t have to report on certain things. There...

Jan 2021
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Nurse

The vendor does avoid charging for every little thing. They could honestly make a lot more money...

Jan 2021
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Nurse

When people are looking for a vendor company as a whole, there are a lot of different things that...

Jan 2021
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Nurse

There is always a wilting apple in every bunch, but the vendor mostly gets things right with...

Jan 2021
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Nurse

In general, things have been difficult, especially getting things across. I wish the vendor could...

Jan 2021
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Nurse

We are appreciative of the overall services the vendor provides, and we wouldn’t stay with them and...

Jan 2021
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Manager

The biggest issue is unless we achieve shared savings, we are not making any money. So the only...

Jan 2021
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Manager

Everyone I have ever encountered at Caravan Health has been very personable, friendly, organized,...

Jan 2021
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Manager

Caravan Health is lacking in expertise. We have gotten to a granular level where we have very...

Jan 2021
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Manager

It looks like we might get shared savings one more time, and that would get us to a neutral...

Jan 2021
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Manager

It seems like Caravan Health was looking out for their interests more than for their customers'...

Jan 2021
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Manager

I don’t know that Caravan Health is responsible for internal issues, but at the same time, maybe...

Jan 2021
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Manager

From the executive standpoint, we have gotten to meet a lot of Caravan Health's leadership members;...

Jan 2021
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Manager

For the past several years, we have been extracting inaccurate data, but no one has been able to...

Jan 2021
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Manager

The training is all web based now. Caravan Health provides quarterly trainings and hosts weekly calls....

Jan 2021
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Manager

We would purchase Caravan Health's services again. They worked fine, but the services were pricey....

Jan 2021
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Manager

Caravan Health provides a good IT platform for data. The executives were frequently here, but they...

Jan 2021
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Manager

Caravan Health is very high on our priority list as far as our leadership is concerned. Caravan...

Jan 2021
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Manager

We love Caravan Health, and they are a huge support to us. Anytime that we have questions that need...

Jan 2021
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Manager

I love the staff from Caravan Health. Their people have really stepped up their game. I am lucky...

Jan 2021
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Analyst/Coordinator

The project that the vendor is working on with us is very complex. We were new to things, and we...

Jan 2021
(0)
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Analyst/Coordinator

We truly used the opportunity with the vendor to get up and going structurally. We restructured the...

Jan 2021
(0)
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Analyst/Coordinator

We are new to the industry, so it is hard to rate the strategic ability. We feel like the vendor may...

Jan 2021
(0)
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Analyst/Coordinator

Caravan Health provides us with some consultants and connects us with other consultants as needed. I...

Jan 2021
(0)
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Analyst/Coordinator

We recently ran into an issue with the vendor where we felt like they were nickel-and-diming us.

Jan 2021
(0)
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Analyst/Coordinator

The vendor is always very organized. They always provide us with agendas and give us feedback when...

Jan 2021
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Analyst/Coordinator

The vendor's strategic ability has gotten better, but we didn't see eye to eye with them in the...

Jan 2021
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Manager

Caravan Health seems to be lacking in coding knowledge, especially with different regions having...

Dec 2020
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Manager

Caravan Health is extremely helpful the majority of the time. The availability of their consultants...

Dec 2020
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Manager

Caravan Health seems to have a big turnover rate. We get used to working with someone, and we are...

Dec 2020
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Nurse

We have had different webinar calls with Caravan Health about COVID-19. The vendor has reached out...

Nov 2020
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Nurse

I am definitely impressed with the vendor's education. There are so many videos and courses that we...

Nov 2020
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Nurse

Caravan Health actually runs reports for us and shows us different types of patients that we might...

Nov 2020
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Nurse

There is one staff member in particular who is very impressive. I have gotten a lot of help from...

Nov 2020
(0)
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VP/Other Executive

Caravan Health kept us compliant, but the goal of an ACO isn't to be compliant; it is to reduce...

Jun 2020
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VP/Other Executive

We decided to move away from Caravan Health. What they were charging didn't match the service they...

Jun 2020
(0)
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VP/Other Executive

Caravan Health isn't horrible, but they oversell and overpromise. Everything ties to the amount of...

Jun 2020
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VP/Other Executive

The bulk of the value that we got from Caravan Health was through an agreement they had with a data...

Jun 2020
(0)
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VP/Other Executive

The consultants seemed untrained. They definitely answered the phone, and it wasn't hard to get...

Jun 2020
(0)
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VP/Other Executive

I would give the vendor a lower rating for execution. The most important thing for them to do was...

Jun 2020
(0)
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VP/Other Executive

The system was sold to us based on previous experience. Part of the problem with our experience with...

Jun 2020
(0)
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Analyst/Coordinator

The biggest service that Caravan Health provides is doing the research. They get things figured out...

Jun 2020
(0)
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Analyst/Coordinator

The biggest thing that Caravan Health's upper leaders need to be aware of is that there are...

Jun 2020
(0)
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Analyst/Coordinator

The vendor is specifically studying traditional Medicare. They are doing the legwork and then...

Jun 2020
(0)
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Analyst/Coordinator

The vendor came in and asked what they could do to help, but our facility is so proactive; we jump...

Jun 2020
(0)
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Analyst/Coordinator

Caravan Health really stretches us on tangible outcomes, and that is a good thing. I used to be...

Jun 2020
(0)
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Analyst/Coordinator

The folks working for Caravan Health are very committed, great people. When a child goes into the...

Jun 2020
(0)
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Analyst/Coordinator

Uninformative meetings aggravate me. I don't want to have a meeting just to have a meeting and go...

Jun 2020
(0)
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Director

At times, I have had no idea who to call, but that has sometimes been due to my own lack of paying...

May 2020
(0)
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Director

Keeping up with this area of healthcare is a challenge because there are a lot of things going on at...

May 2020
(0)
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Director

In the past, some of our providers weren’t thrilled with Caravan Health because they weren’t very...

May 2020
(0)
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Director

Caravan Health isn’t perfect, but they help us check off a lot of boxes when we do MIPS reporting...

May 2020
(0)
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CFO

I would give the overall quality of the vendor consultants a ranking in the middle of the scale....

May 2020
(0)
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CFO

The vendor has shared a program that they say means big savings, but for our type of institution,...

May 2020
(0)
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CFO

Caravan Health happened to be at a conference we were at, and a lot of hospitals at the time wanted...

May 2020
(0)
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CFO

Caravan Health charges us a lot of money outside of our original agreement. The executives were...

May 2020
(0)
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Director

Caravan Health provides us a large team of IT experts at a minimal cost. They can share the cost...

May 2020
(0)
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Director

We send a handful of automatic monthly uploads to Caravan Health with our data, and they combine...

May 2020
(0)
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Director

Caravan Health brings expertise and staff members who are very receptive to any questions that we...

May 2020
(0)
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Director

We recently had our first year in which we received a fairly significant shared savings total, and...

May 2020
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Director

I am overwhelmed with the number of webinars and calls that Caravan Health has offered throughout...

May 2020
(0)
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Director

Caravan Health doesn’t nickel-and-dime. Everything is built into their annual fee, and then our...

May 2020
(0)
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Director

Our satisfaction with Caravan Health comes down to their basic responsiveness. We never have to wait...

May 2020
(0)
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Director

We have done well with Caravan Health in terms of outcomes, but the vendor has been quick to point...

May 2020
(0)
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Director

I have very strong feelings about Caravan Health, so I am pretty excited to be able to provide some...

May 2020
(0)
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Director

The Medicare Shared Savings Program is kind of a moving target. We had a major rule change in the...

May 2020
(0)
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Director

A lot of Caravan Health’s customers are small organizations. I don't want to be critical of anybody,...

May 2020
(0)
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Director

The executives are all top-notch people and have been at the top of their game. I can't say enough...

May 2020
(0)
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CEO/President

Caravan Health does a good job of holding the groups accountable. The vendor has a nice dashboard....

May 2020
(0)
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CEO/President

Caravan Health has regular meetings with us, and those meetings are extremely helpful. Those are...

May 2020
(0)
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CEO/President

When we started, our project was very complex. Now, it seems pretty routine, but it is still very...

May 2020
(0)
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CEO/President

Caravan Health has had some very good webinars concerning COVID-19, even on topics unrelated to...

May 2020
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CEO/President

We have a fixed rate that we pay, so things are pretty consistent with charges. We spend so much...

May 2020
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Analyst/Coordinator

The vendor has been very helpful. They have provided us with a lot of resources to facilitate...

Mar 2020
(0)
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Analyst/Coordinator

The vendor has exceeded my expectations based on the fact that they have been very receptive to...

Mar 2020
(0)
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Analyst/Coordinator

I would rate the vendor’s quality of staff high based on their willingness to help in any way that...

Mar 2020
(0)
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Analyst/Coordinator

I am not very involved in the money part, but it seems like we are getting good feedback.

Mar 2020
(0)
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Analyst/Coordinator

Some of the strategies that the vendor encouraged were things that we already had in place. I wasn’t...

Mar 2020
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Analyst/Coordinator

The vendor is always looking for feedback. They put surveys out to take our honest feedback. We...

Mar 2020
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