Caravan Health Value-Based Care Managed Services Comments

 

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VP/Other Executive

Other Observations

Caravan Health kept us compliant, but the goal of an ACO isn't to be compliant; it is to reduce...

Jun 2020
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VP/Other Executive

People and Knowledge

We decided to move away from Caravan Health. What they were charging didn't match the service they...

Jun 2020
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VP/Other Executive

ROI and Cost

Caravan Health isn't horrible, but they oversell and overpromise. Everything ties to the amount of...

Jun 2020
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VP/Other Executive

Other Observations

The bulk of the value that we got from Caravan Health was through an agreement they had with a data...

Jun 2020
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VP/Other Executive

People and Knowledge

The consultants seemed untrained. They definitely answered the phone, and it wasn't hard to get...

Jun 2020
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VP/Other Executive

Tools and Methodology

I would give the vendor a lower rating for execution. The most important thing for them to do was...

Jun 2020
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VP/Other Executive

Relationship

The system was sold to us based on previous experience. Part of the problem with our experience with...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

The biggest service that Caravan Health provides is doing the research. They get things figured out...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

The biggest thing that Caravan Health's upper leaders need to be aware of is that there are...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

The vendor is specifically studying traditional Medicare. They are doing the legwork and then...

Jun 2020
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Analyst/Coordinator

Other Observations

The vendor came in and asked what they could do to help, but our facility is so proactive; we jump...

Jun 2020
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Analyst/Coordinator

Tools and Methodology

Caravan Health really stretches us on tangible outcomes, and that is a good thing. I used to be...

Jun 2020
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Analyst/Coordinator

Relationship

The folks working for Caravan Health are very committed, great people. When a child goes into the...

Jun 2020
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Analyst/Coordinator

Other Observations

Uninformative meetings aggravate me. I don't want to have a meeting just to have a meeting and go...

Jun 2020
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Director

Other Observations

At times, I have had no idea who to call, but that has sometimes been due to my own lack of paying...

May 2020
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Director

Relationship

Keeping up with this area of healthcare is a challenge because there are a lot of things going on at...

May 2020
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Director

Relationship

In the past, some of our providers weren’t thrilled with Caravan Health because they weren’t very...

May 2020
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Director

ROI and Cost

Caravan Health isn’t perfect, but they help us check off a lot of boxes when we do MIPS reporting...

May 2020
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CFO

ROI and Cost

I would give the overall quality of the vendor consultants a ranking in the middle of the scale....

May 2020
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CFO

Project Results

The vendor has shared a program that they say means big savings, but for our type of institution,...

May 2020
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CFO

Other Observations

Caravan Health happened to be at a conference we were at, and a lot of hospitals at the time wanted...

May 2020
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CFO

ROI and Cost

Caravan Health charges us a lot of money outside of our original agreement. The executives were...

May 2020
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Director

ROI and Cost

Caravan Health provides us a large team of IT experts at a minimal cost. They can share the cost...

May 2020
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Director

Tools and Methodology

We send a handful of automatic monthly uploads to Caravan Health with our data, and they combine...

May 2020
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Director

Relationship

Caravan Health brings expertise and staff members who are very receptive to any questions that we...

May 2020
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Director

ROI and Cost

We recently had our first year in which we received a fairly significant shared savings total, and...

May 2020
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Director

Other Observations

I am overwhelmed with the number of webinars and calls that Caravan Health has offered throughout...

May 2020
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Director

ROI and Cost

Caravan Health doesn’t nickel-and-dime. Everything is built into their annual fee, and then our...

May 2020
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Director

Relationship

Our satisfaction with Caravan Health comes down to their basic responsiveness. We never have to wait...

May 2020
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Director

Other Observations

We have done well with Caravan Health in terms of outcomes, but the vendor has been quick to point...

May 2020
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Director

Relationship

I have very strong feelings about Caravan Health, so I am pretty excited to be able to provide some...

May 2020
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Director

Relationship

The Medicare Shared Savings Program is kind of a moving target. We had a major rule change in the...

May 2020
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Director

Project Results

A lot of Caravan Health’s customers are small organizations. I don't want to be critical of anybody,...

May 2020
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Director

People and Knowledge

The executives are all top-notch people and have been at the top of their game. I can't say enough...

May 2020
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CEO/President

Tools and Methodology

Caravan Health does a good job of holding the groups accountable. The vendor has a nice dashboard....

May 2020
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CEO/President

Tools and Methodology

Caravan Health has regular meetings with us, and those meetings are extremely helpful. Those are...

May 2020
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CEO/President

Project Results

When we started, our project was very complex. Now, it seems pretty routine, but it is still very...

May 2020
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CEO/President

Tools and Methodology

Caravan Health has had some very good webinars concerning COVID-19, even on topics unrelated to...

May 2020
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CEO/President

People and Knowledge

We have a fixed rate that we pay, so things are pretty consistent with charges. We spend so much...

May 2020
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Analyst/Coordinator

Tools and Methodology

The vendor has been very helpful. They have provided us with a lot of resources to facilitate...

Mar 2020
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Analyst/Coordinator

People and Knowledge

The vendor has exceeded my expectations based on the fact that they have been very receptive to...

Mar 2020
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Analyst/Coordinator

People and Knowledge

I would rate the vendor’s quality of staff high based on their willingness to help in any way that...

Mar 2020
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Analyst/Coordinator

Other Observations

I am not very involved in the money part, but it seems like we are getting good feedback.

Mar 2020
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Analyst/Coordinator

Tools and Methodology

Some of the strategies that the vendor encouraged were things that we already had in place. I wasn’t...

Mar 2020
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Analyst/Coordinator

Relationship

The vendor is always looking for feedback. They put surveys out to take our honest feedback. We...

Mar 2020
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VP/Other Executive

People and Knowledge

One of Caravan Health's executives has an exceptional ability to help people understand where they...

Jan 2020
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VP/Other Executive

Other Observations

CMS changed the rules, and at the end of the next year, we will have to determine which path we want...

Jan 2020
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VP/Other Executive

ROI and Cost

Caravan Health is pretty much all in. They don't charge us separately for things.

Jan 2020
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VP/Other Executive

Project Results

We decided to contract with Caravan Health because they could take us from never having done...

Jan 2020
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VP/Other Executive

Tools and Methodology

Caravan Health uses an analytics tool from Lightbeam to analyze claims and give us a picture of how...

Jan 2020
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VP/Other Executive

ROI and Cost

We have definitely received our money's worth from Caravan Health's services. I have recommended the...

Jan 2020
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VP/Other Executive

Relationship

I have access to Caravan Health and ask them all kinds of questions about strategy and the future....

Jan 2020
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Director

Project Results

Caravan Health has provided great service and quick responses. I don’t know whether they are a large...

Jan 2020
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Director

Tools and Methodology

Caravan Health is looking at chronic care management and annual wellness visits. They are trying to...

Jan 2020
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Director

Future Outlook

I would absolutely continue forward with Caravan Health. If I shopped around and talked to another...

Jan 2020
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Director

Tools and Methodology

Everything we get is from claims that are a month behind. That is probably the only negative I see...

Jan 2020
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Director

Relationship

Caravan Health doesn’t keep all their promises. Anytime there is a sales component and the...

Jan 2020
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Director

Project Results

Caravan Health is very innovative. They have come to the table with both products and knowledge that...

Jan 2020
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Director

Lessons Learned

Caravan Health is great for small systems to dip their toes in the population health waters.

Jan 2020
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Analyst/Coordinator

Tools and Methodology

If the decision were up to me, I would purchase Caravan Health's services again. But in their sales...

Nov 2019
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Analyst/Coordinator

Tools and Methodology

Caravan Health’s tools and processes are getting better; the portal has really helped. Initially,...

Nov 2019
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Analyst/Coordinator

Relationship

I have spoken with one of Caravan Health’s executives before, and I was impressed by that person.

Nov 2019
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Analyst/Coordinator

Tools and Methodology

For annual wellness visits, Caravan Health provides a tool explaining what things are, but rarely do...

Nov 2019
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Analyst/Coordinator

Relationship

The thing that could make Caravan Health better is less turnover. That should be one of the top...

Nov 2019
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Analyst/Coordinator

Relationship

The only area of frustration I have had with Caravan Health has been the turnover. Whenever we are...

Nov 2019
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Analyst/Coordinator

Other Observations

We had a bit of a slow launch due to some unforeseen circumstances that weren’t because of Caravan...

Nov 2019
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Director

Tools and Methodology

Caravan Health has switched to Lightbeam's product. That is probably the best analytics tool that I...

Oct 2019
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Director

Relationship

My relationship with Caravan Health is really excellent. I reach out often when I need additional...

Oct 2019
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Director

Other Observations

The implementation was awfully fast. If I could have changed anything, it would have been to give...

Oct 2019
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Director

Other Observations

Patient attribution is a little more burdensome in our clinic than in others. A lot of people use...

Oct 2019
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Director

Project Results

One nurse really needed some additional assistance. I reached out to Caravan Health and asked them...

Oct 2019
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Director

Other Observations

Caravan Health could help us by increasing the frequency of some of their meetings. Some of my staff...

Oct 2019
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Director

People and Knowledge

I don't need Caravan Health's executives to sit on my doorstep. But one individual that I have...

Oct 2019
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Director

Relationship

One of the challenges is that the representatives who help us seem to shift around a lot. For a few...

Oct 2019
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Director

People and Knowledge

We work with an executive from Caravan Health and with several other folks who participate regularly...

Oct 2019
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Director

Project Results

Caravan Health exceeded our expectations because when we came into the project, we didn’t know what...

Oct 2019
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Director

Tools and Methodology

Caravan Health is really well positioned to serve rural communities. The vendor has been great about...

Oct 2019
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Director

Relationship

Caravan Health has consistently exceeded our expectations. If the decision were up to me, I would...

Oct 2019
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Director

People and Knowledge

Caravan Health’s executives are extremely involved. The vendor offers very high-quality staff and...

Oct 2019
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Manager

ROI and Cost

Looking at Caravan Health from an ROI standpoint, the jury is still out because we are in a place...

Oct 2019
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Manager

Project Results

I would not say that Caravan Health has exceeded expectations. A few times, we had some issues with...

Oct 2019
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Manager

Tools and Methodology

Caravan Health has been very good. Other than one issue we had, things have been great. I would...

Oct 2019
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Manager

Relationship

Caravan Health has been very proactive with executive involvement. They have really done a good job...

Oct 2019
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Manager

Relationship

I would recommend Caravan Health's services to people who are in a place where they are really...

Oct 2019
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Manager

People and Knowledge

We came up with strategies for how we are going to improve our population health metrics. One of the...

Oct 2019
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Manager

Lessons Learned

We are waiting to see whether we would purchase Caravan Health's services again. Our organization is...

Oct 2019
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Analyst/Coordinator

Relationship

We are going to have a long partnership with Caravan Health. We never thought of our engagement as...

Oct 2019
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Analyst/Coordinator

Project Results

I wouldn't say that Caravan Health