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Smart Patient Rooms Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
KLAS Associate Engagement Partner - Chandler Katschke
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Director

The nursing staff loves Smart Patient Rooms. We’ve been able to do a lot with pulling extra people...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Stability has been a bit of a problem. Cameras will often just somehow fall off the network. We're...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

We went live with a handful of nursing stations, and everyone has the care.ai system. We were seeing...

Comment Tone Positive
Pillars Operations, Product, Value
Evaluation Unrated

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Director

care.ai impacts staffing shortages moderately right now due to a lack of being fully rolled out with...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

There is probably some increased support that care.ai could provide from an SLA perspective, and I...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Director

Due to the solution, adverse drug events have fallen, and we have also seen a reduction in...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I am aware that care.ai has been modernizing and implementing some new stuff that they have, but...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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CIO

We chose Smart Patient Rooms because we knew care.ai through another solution. We were familiar with...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CIO

It is a little hard to tell how much of the impact of Smart Patient Rooms on patient safety is the...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CIO

Using Smart Patient Rooms, we have seen a nice, noticeable reduction in falls. And for people who...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

We have had a lot of success with care.ai. They have done a good job. The platform is strong. We are...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

I work with anybody at care.ai who is empowered to solve problems. If a team member can't solve the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

I would absolutely buy Smart Patient Rooms again. We are actually expanding our usage of the program....

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

We just bring Smart Patient Rooms into the room, plug it in, and turn it on, and then it starts...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Smart Patient Rooms' AI features were not successful with our patient population. I think they would...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

care.ai's technology is expensive, but Smart Patient Rooms has delivered what we have needed. We...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

By using Smart Patient Rooms, we have been able to spend more time with patients. The system has...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

We have a really good relationship with care.ai's internal operations and sales teams, and we are...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

We are moving to Smart Patient Rooms because it allows us to consolidate onto one unified platform...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Chief Innovation Officer

care.ai's camera solution has some quirks. It is not quite as stable as I want it to be in terms of...

Comment Tone Negative
Pillars Loyalty, Value
Evaluation Unrated

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Chief Innovation Officer

Assuming care.ai's stuff comes along, I would buy Smart Patient Rooms again. I still think the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Chief Innovation Officer

When care.ai sold Smart Patient Rooms to us, there was a list of AI features they felt that they...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Chief Innovation Officer

I really like care.ai. They are very solid. They are a good company. They have every good intention....

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Chief Innovation Officer

I would like some of care.ai's glitches to be improved; I would like to get to a 99.9% chance of no...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Chief Innovation Officer

care.ai's cameras are very reliable but a little glitchy sometimes with sound and video. We have two...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Chief Innovation Officer

care.ai does avoid charging for every little thing. They have an expensive solution, but there are...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Chief Innovation Officer

With virtual nursing, we put Smart Patient Rooms in with iPads before we put it in with cameras. It...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Chief Innovation Officer

There is a part of Smart Patient Rooms that is supposed to show me hourly rounding. It is supposed...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Chief Innovation Officer

With Smart Patient Rooms, we have been able to centralize a bunch of services that we weren't able...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Chief Innovation Officer

We were on another product, but now we are using Smart Patient Rooms. We have the cameras hung up in...

Comment Tone Positive
Pillars Operations, Product, Value
Evaluation Unrated

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CMIO

We have an amazing partnership with care.ai. They are very responsive and close. I haven't had any...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CMIO

Smart Patient Rooms has had an impact on staffing, but more so in terms of emergency staffing than...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CMIO

care.ai is incredible. We are expanding with them; every patient room is full with the system. We...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CMIO

We don’t have any surprises from care.ai. We don't have to rework or redesign processes. Smart...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CMIO

Our outcomes are definitely around patient safety. We have had huge increases in patient...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

care.ai is heavily used, especially their teleconferencing piece; it is gold. If we want our loved...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

care.ai’s support is a little lacking. We really don't have a lot of ability to troubleshoot. I...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

This is kind of like the honeymoon phase, but while we are still trying to roll the solution out,...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

I haven't heard any complaints about Smart Patient Rooms. The only complaint we get is that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

The nursing folks like the capabilities of Smart Patient Rooms. For example, the nurses like that...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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