Smart Patient Rooms Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Product, Value
The nursing staff loves Smart Patient Rooms. We’ve been able to do a lot with pulling extra people...
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Loyalty, Product
Stability has been a bit of a problem. Cameras will often just somehow fall off the network. We're...
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Operations, Product, Value
We went live with a handful of nursing stations, and everyone has the care.ai system. We were seeing...
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Loyalty, Product
care.ai impacts staffing shortages moderately right now due to a lack of being fully rolled out with...
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Relationship
There is probably some increased support that care.ai could provide from an SLA perspective, and I...
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Product, Value
Due to the solution, adverse drug events have fallen, and we have also seen a reduction in...
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Relationship, Product
I am aware that care.ai has been modernizing and implementing some new stuff that they have, but...
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Loyalty
We chose Smart Patient Rooms because we knew care.ai through another solution. We were familiar with...
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Product, Value
It is a little hard to tell how much of the impact of Smart Patient Rooms on patient safety is the...
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Value
Using Smart Patient Rooms, we have seen a nice, noticeable reduction in falls. And for people who...
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Loyalty, Relationship
We have had a lot of success with care.ai. They have done a good job. The platform is strong. We are...
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Relationship
I work with anybody at care.ai who is empowered to solve problems. If a team member can't solve the...
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Loyalty, Value
I would absolutely buy Smart Patient Rooms again. We are actually expanding our usage of the program....
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Product
We just bring Smart Patient Rooms into the room, plug it in, and turn it on, and then it starts...
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Product
Smart Patient Rooms' AI features were not successful with our patient population. I think they would...
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Value
care.ai's technology is expensive, but Smart Patient Rooms has delivered what we have needed. We...
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Product, Value
By using Smart Patient Rooms, we have been able to spend more time with patients. The system has...
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Loyalty, Relationship
We have a really good relationship with care.ai's internal operations and sales teams, and we are...
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Loyalty
We are moving to Smart Patient Rooms because it allows us to consolidate onto one unified platform...
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Loyalty, Value
care.ai's camera solution has some quirks. It is not quite as stable as I want it to be in terms of...
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Product
Assuming care.ai's stuff comes along, I would buy Smart Patient Rooms again. I still think the...
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Loyalty
When care.ai sold Smart Patient Rooms to us, there was a list of AI features they felt that they...
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Relationship, Product
I really like care.ai. They are very solid. They are a good company. They have every good intention....
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Product
I would like some of care.ai's glitches to be improved; I would like to get to a 99.9% chance of no...
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Product
care.ai's cameras are very reliable but a little glitchy sometimes with sound and video. We have two...
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Value
care.ai does avoid charging for every little thing. They have an expensive solution, but there are...
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Product
With virtual nursing, we put Smart Patient Rooms in with iPads before we put it in with cameras. It...
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Product
There is a part of Smart Patient Rooms that is supposed to show me hourly rounding. It is supposed...
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Product, Value
With Smart Patient Rooms, we have been able to centralize a bunch of services that we weren't able...
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Operations, Product, Value
We were on another product, but now we are using Smart Patient Rooms. We have the cameras hung up in...
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Relationship
We have an amazing partnership with care.ai. They are very responsive and close. I haven't had any...
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Product, Value
Smart Patient Rooms has had an impact on staffing, but more so in terms of emergency staffing than...
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Loyalty
care.ai is incredible. We are expanding with them; every patient room is full with the system. We...
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Relationship, Product
We don’t have any surprises from care.ai. We don't have to rework or redesign processes. Smart...
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Product, Value
Our outcomes are definitely around patient safety. We have had huge increases in patient...
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Product
care.ai is heavily used, especially their teleconferencing piece; it is gold. If we want our loved...
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Relationship, Product
care.ai’s support is a little lacking. We really don't have a lot of ability to troubleshoot. I...
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Relationship
This is kind of like the honeymoon phase, but while we are still trying to roll the solution out,...
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Product
I haven't heard any complaints about Smart Patient Rooms. The only complaint we get is that...
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Product
The nursing folks like the capabilities of Smart Patient Rooms. For example, the nurses like that...
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Commentary Summary
Comment Type Breakout