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CareCloud EHR/PM - Small Practices Commentary
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Subject Expert
Chris Clune
Engagement Partner
KLAS Engagement Partner - Chris Clune
 

Commentary Summary

Performance details

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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COO

The support team is frequently unable to resolve patient safety issues in a timely manner.

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We can always get ahold of someone from CareCloud. We can also always talk to a live person. We may...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have had some rough times with CareCloud, but they continue to improve. CareCloud hasn't kept all...

Comment Tone Negative
Pillars Culture, Loyalty, Relationship
Evaluation Unrated

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Analyst/Coordinator

CareCloud only charges extra when we add things. CareCloud charges, but they are cool about it....

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Analyst/Coordinator

If CareCloud has something going on, I will get an email about whether it involves things that we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Overall, I am happy with the system. I can do my billing. I know what the system does and what...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

When we implemented the Collective IQ tool, we didn't really get any training on it. I don't know...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

All of CareCloud’s training is online, and when we need training, it is easy to get ahold of the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

There is a functionality we would like to see in CareCloud's system. When a patient gets reminder...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

CareCloud could give us a little more heads-up when it comes to upgrades. Mostly, the upgrades are...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

CareCloud delivers more technology than we care to think about. We ask for very little, but when we...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

CareCloud offers us lots of different options. We are an older practice, and we still use paper...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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