CareCloud EHR/PM - Small Practices Commentary
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Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Relationship, Product

CareCloud EHR has been working very well. It is very easy to use and is up-to-date with everything....

Feb 2024
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Manager

Relationship

CareCloud actually has been doing a pretty good job. Generally, I do not have any complaints. They...

Nov 2023
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Manager

Product

My major complaint is the interface. It is absolutely terrible. It has gotten worse over the years....

Nov 2023
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Manager

Operations, Product

Once people get the hang of the system, it is pretty easy to use. However, if someone is an older...

Nov 2023
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Manager

Operations

CareCloud is very good with training. They actually harass the life out of us too. If there is a new...

Nov 2023
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Manager

Relationship

If there is an issue on CareCloud's end, there is no incentive to get them to correct the issue more...

Nov 2023
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Manager

Relationship

The CareCloud system works pretty well, but if there is an error, CareCloud doesn't always notify...

Nov 2023
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Manager

Relationship

CareCloud’s support team is not as knowledgeable as our contact person, and we struggle with that....

Nov 2023
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Manager

Value

During the COVID-19 pandemic, we fought with CareCloud, and we downgraded. At one point, CareCloud...

Nov 2023
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Manager

Operations

CareCloud’s training was good. I know the CareCloud EHR system really well, and it is very easy to...

Nov 2023
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Manager

Relationship, Product

We are doing well with CareCloud's system, and I don't think we have investigated other solutions,...

Nov 2023
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CEO/President

Culture, Relationship

At one point, the vendor made an attempt to have me talk to somebody who could help, but that person...

Sep 2023
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CEO/President

Relationship, Product

The little things that the vendor has been focusing on are not good things. For example, the updates...

Sep 2023
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CEO/President

Relationship, Product

When the vendor introduced talkEHR, we didn’t hear anything about it. There is no integration...

Sep 2023
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CEO/President

Loyalty, Relationship

We have been with CareCloud for years now, and the only reason we are still with them is that it is...

Sep 2023
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CEO/President

Culture, Product

The vendor has done a better job of documenting things, but what they are documenting is awful. The...

Sep 2023
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CEO/President

Relationship

There is a difference between the support team and the powers that be behind the support team....

Sep 2023
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Director

Product

We would love to do a dashboard with CareCloud. In this day and age, a dashboard has become an...

Apr 2023
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Director

Product

One of the attractive parts of CareCloud is that it is easy to use. I often think to myself that if...

Apr 2023
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Director

Relationship

CareCloud’s support is spotty. When I call, I am most likely to get someplace offshore, and if I can...

Apr 2023
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Director

Product

Our physicians are fairly pleased with CareCloud's system on the clinical side. They use the medical...

Apr 2023
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Director

Product

We are frustrated with CareCloud's system from an RCM and tracking point of view. One of my current...

Apr 2023
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Director

Product

We have offices spread out in several states, so for something as simple as being in two different...

Apr 2023
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Director

Product

We have realized that the reports we use to close each month and close the year don’t match our...

Apr 2023
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Director

Product

We would like the ability to email patients from within the system.

Apr 2023
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(0)
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Director

Product

When we want to sort through our tasks, we have about half a dozen different choices, and that is...

Apr 2023
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