CareCloud EHR/PM - Small Practices
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Aaron Gleave
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User Commentary

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Manager

Other Observations & Comments

In a nice way, I would say that CareCloud's system is ingrained within our current workflow. In a...

Jul 2022
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Manager

Functionality and Upgrades

I would not recommend CareCloud's system based on our limited abilities in managing the way we can...

Jul 2022
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Manager

Service and Support

CareCloud’s employee turnover rate must be high, and because I have been working within the vendor’s...

Jul 2022
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Manager

Service and Support

CareCloud doesn't provide us with any ongoing training. They just trained us during our initial...

Apr 2022
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Manager

Functionality and Upgrades

I like the solution's design. The system does everything that we need it to do. I have recommended...

Apr 2022
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Physician

Relationship

CareCloud’s upgrades and support people are very good, but the vendor is not super proactive. The...

Feb 2022
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Physician

Functionality and Upgrades

We moved to CareCloud's system because we felt like it was an easy system to work with. We like the...

Feb 2022
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Physician

ROI / Cost (care and feeding)

CareCloud's system is expensive. The vendor charges us a bunch each month, and I am not very happy...

Feb 2022
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Physician

Sales and Contracting

We have had challenges in working with CareCloud around contracting. The vendor will renew things...

Feb 2022
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Manager

Functionality and Upgrades

CareCloud has been reliable, and things have gone relatively well. We have had minor outages and...

Jan 2022
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Manager

Functionality and Upgrades

CareCloud’s appointment reminder component wasn’t adequately reaching our patients, so I purchased...

Jan 2022
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Manager

Service and Support

CareCloud can take some time to fix an issue, and that can be frustrating. They could reduce the...

Jan 2022
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Manager

Service and Support

With CareCloud, it is a little easier to get on the telephone with a live person than it is with...

Jan 2022
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Manager

Functionality and Upgrades

We are hitting a point where more people want to simply log in to a portal and fill out their...

Jan 2022
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Manager

Implementation and Training

CareCloud's software in general is very user friendly, and it is very intuitive for me to take a new...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

CareCloud's system is very user friendly as it is, but the vendor has helped us out in sections. The...

Jan 2022
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Analyst/Coordinator

Lessons Learned

We are only really able to use CareCloud's system for billing and not as an EMR because the system...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We have one outstanding issue with CareCloud that we have tried to work up the chain. There was an...

Jan 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor has CareCloud Campus, which has no additional cost that I am aware of. There is training...

Jan 2022
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Analyst/Coordinator

Other Observations & Comments

CareCloud charges per provider, so as we add on providers, there are more charges. By the same...

Jan 2022
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Analyst/Coordinator

Sales and Contracting

When we reach out to CareCloud, the support people are pretty good about responding. CareCloud's...

Jan 2022
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Analyst/Coordinator

Lessons Learned

If I have a support issue that has dragged on, I can push hard enough, and CareCloud will move it up...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

CareCloud's system would be fabulous for office-based practices that don't have to worry about...

Jan 2022
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Analyst/Coordinator

Future Outlook

If there was an offline capability, we wouldn't be moving to another vendor. I really wish that we...

Jan 2022
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Physician

Functionality and Upgrades

We are happy with CareCloud. Their product is easy to use, and the support is good. CareCloud could...

Jan 2022
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CEO/President

Functionality and Upgrades

My perception of CareCloud’s system is really bad. I hate it. I would change in a heartbeat if I...

Nov 2021
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CEO/President

Relationship

Nothing is different about the product now than when we first got it years ago. I still use the same...

Nov 2021
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CEO/President

Interfacing and Integration

When I send prescriptions, I have no idea whether the pharmacy gets them. The system says that a...

Nov 2021
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CEO/President

Functionality and Upgrades

Most people don't like their EMRs. I have worked with a lot of different EMRs, and CareCloud’s EMR...

Nov 2021
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CEO/President

Service and Support

I don't even know whether the vendor makes any promises. The vendor asks for feedback once a year,...

Nov 2021
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CEO/President

Service and Support

Most of the time, I can get a support person within two minutes. It is nice that I can talk to...

Nov 2021
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Director

Functionality and Upgrades

CareCloud needs more flexibility to meet the specific needs of the practice.

Nov 2021
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Director

Service and Support

If the support we need from CareCloud fits into the queues and such that they have, it is good, but...

Nov 2021
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Director

Functionality and Upgrades

CareCloud has a couple of inadequacies. The biggest one is that we would love to have an interactive...

Nov 2021
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Director

Lessons Learned

I would not tell someone not to buy CareCloud's software. My impression of it is about a 6 out of...

Nov 2021
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Director

Functionality and Upgrades

In CareCloud reporting, if the data element we want is in their preformatted reports, then we can...

Nov 2021
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Director

Relationship

When CareCloud has a technical problem, they are very good at getting out an alert. When we have a...

Nov 2021
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Director

ROI / Cost (care and feeding)

CareCloud's solution has a good user interface and is really intuitive to use. The ability to...

Nov 2021
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Director

Functionality and Upgrades

One problem that really irks me is CareCloud has a generalized note place. So in terms of accounts,...

Nov 2021
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Director

Functionality and Upgrades

CareCloud's software has tasks, and the task system is good conceptually, but we can append a task...

Nov 2021
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Director

Implementation and Training

CareCloud's training is superficial. What is there is good, but it tends to be pretty high level....

Nov 2021
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Director

Interfacing and Integration

We are doing an integration project, and so far, CareCloud has been supportive.

Nov 2021
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Director

Functionality and Upgrades

I see CareCloud's solution as a niche product in that it is designed for a small practice. For a...

Nov 2021
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Manager

Relationship

A couple of years ago, I would have predicted our satisfaction with CareCloud would be on an upward...

Oct 2021
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Manager

ROI / Cost (care and feeding)

CareCloud has been very fair and clear with their pricing. The only thing that has bothered me a...

Oct 2021
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Manager

Relationship

I would no longer recommend CareCloud to another clinic because of how CareCloud handled their...

Oct 2021
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Manager

Service and Support

We have only used CareCloud’s initial training, but when I have asked for assistance, they have...

Oct 2021
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Manager

Functionality and Upgrades

I am not seeing anything coming from CareCloud right now that is adding any value. I think they are...

Oct 2021
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Manager

Relationship

The executive involvement from CareCloud used to be better. There is less connection now from the...

Oct 2021
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Manager

ROI / Cost (care and feeding)

To me, tangible means hands-on. We check in patients with CareCloud’s software, and we generate...

Oct 2021
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Manager

Functionality and Upgrades

CareCloud's solution is easy to use for the front office. The doctors are not as happy, but for the...

Oct 2021
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Manager

Technology

Lately, we have experienced more issues and downtime with certain components in CareCloud's...

Oct 2021
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Manager

Lessons Learned

For now, CareCloud is part of our long-term plans because of the hassle of changing EMRs. We also...

Oct 2021
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Director

Functionality and Upgrades

The product used to be very inconsistent, but over the last year, it has gotten a little better. The...

Oct 2021
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Director

Implementation and Training

The vendor's implementation services are good because their executives work really hard during...

Oct 2021
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Director

Service and Support

CareCloud has some of the worst customer service that I have ever had to deal with. Their people...

Oct 2021
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