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User Commentary

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Manager

A couple of years ago, I would have predicted our satisfaction with CareCloud would be on an upward...

Oct 2021
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Manager

CareCloud has been very fair and clear with their pricing. The only thing that has bothered me a...

Oct 2021
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Manager

I would no longer recommend CareCloud to another clinic because of how CareCloud handled their...

Oct 2021
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Manager

We have only used CareCloud’s initial training, but when I have asked for assistance, they have...

Oct 2021
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Manager

I am not seeing anything coming from CareCloud right now that is adding any value. I think they are...

Oct 2021
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Manager

The executive involvement from CareCloud used to be better. There is less connection now from the...

Oct 2021
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Manager

To me, tangible means hands-on. We check in patients with CareCloud’s software, and we generate...

Oct 2021
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Manager

CareCloud's solution is easy to use for the front office. The doctors are not as happy, but for the...

Oct 2021
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Manager

Lately, we have experienced more issues and downtime with certain components in CareCloud's...

Oct 2021
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Manager

For now, CareCloud is part of our long-term plans because of the hassle of changing EMRs. We also...

Oct 2021
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Director

The product used to be very inconsistent, but over the last year, it has gotten a little better. The...

Oct 2021
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Director

The vendor's implementation services are good because their executives work really hard during...

Oct 2021
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Director

CareCloud has some of the worst customer service that I have ever had to deal with. Their people...

Oct 2021
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Manager

CareCloud's system is pretty okay. We aren't happy with it right now, but we are trying to give the...

Sep 2021
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Manager

CareCloud offers charting components based on our specialty. The system ties into a MIPS portal and...

Sep 2021
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Manager

The pricing component has been very transactional and straightforward. We did pay for training, but...

Sep 2021
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Manager

CareCloud should be focusing on integrations. Integration with Adobe would be good because a lot of...

Sep 2021
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Manager

We have to reach out to the client service manager to facilitate additional training. Every time I...

Sep 2021
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CEO/President

I don't have a huge amount of affection, affinity, or any really positive feelings for CareCloud. If...

Aug 2021
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CEO/President

A couple of other products are going to hit the market soon. Those products are more specialized for...

Aug 2021
||
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CEO/President

Sometimes, CareCloud goes against clauses in contracts that we have signed together. To call them...

Aug 2021
||
(0)
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CEO/President

CareCloud has a flat rate service cost. They are not expensive or outrageous, and that has been one...

Aug 2021
||
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CEO/President

The system is the same product it was years ago. CareCloud hasn’t upgraded anything, and there has...

Aug 2021
||
(0)
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CEO/President

CareCloud said they were building out a fancy new platform that would be an HTML-based system. We...

Aug 2021
||
(0)
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CEO/President

The system's user interface is very outdated. The system is just an old mess. CareCloud needs to be...

Aug 2021
||
(0)
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CEO/President

We call CareCloud when we have an issue that we don't know how to resolve, a question we don't know...

Aug 2021
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CEO/President

CareCloud has online training, and there is no real, human support with that training.

Aug 2021
||
(0)
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Manager

Moving forward, if we were to switch off of CareCloud's software, I would opt for something that is...

Aug 2021
||
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Manager

In CareCloud's system, when the doctor clicks into a patient’s chart and pulls through a diagnosis,...

Aug 2021
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Manager

Price is important because of our size. I am sure we could get a much better system than CareCloud's...

Aug 2021
||
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Manager

I would like CareCloud to improve their basic functionality. Their bells and whistles and things...

Aug 2021
||
(0)
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Manager

The staff has issues with CareCloud. When they are scanning documents, the system will freeze and...

Aug 2021
||
(0)
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Manager

CareCloud has a patient interactive function where the patient can put all their data into the...

Aug 2021
||
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Manager

CareCloud's system is down a lot, and certain things aren’t working a lot. A lot of times, the...

Aug 2021
||
(0)
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Manager

There really was no training given to us by CareCloud. We were just told to watch a lot of training...

Aug 2021
||
(0)
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Manager

CareCloud’s support people take the calls and are pretty good about trying to get a resolution right...

Aug 2021
||
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Manager

CareCloud is always bringing out new technology, but it seems to be geared more toward family...

Aug 2021
||
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Manager

It would be nice to know that the CareCloud executives are looking at suggested things that our...

Aug 2021
||
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Manager

The CareCloud PM product is good when it is working. The vendor has done a lot on the back end to...

Aug 2021
||
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Manager

By getting rid of the account managers, CareCloud has really shot themselves in the foot. The PM...

Aug 2021
||
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CEO/President

The EHR has been a pretty solid tool since we started with it. I am probably underutilizing it, but...

Jul 2021
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CEO/President

I have spent more money for the CareCloud system to do more things for me, and those things have...

Jul 2021
||
(0)
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CEO/President

With the upgrading, spending more money, and getting more back-office help, I have had more access...

Jul 2021
||
(0)
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CEO/President

We haven't been able to integrate with a certain specialty because it is a small facility.

Jul 2021
||
(0)
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Manager

I might just be upset about the way everything happens with CareCloud, but I don’t feel like they...

Jun 2021
||
(0)
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Manager

The PM system is pretty easy for the staff to use. However, we use separate systems for different...

Jun 2021
||
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Manager

I would love to get more billing support from CareCloud. We have everything in the system that we...

May 2021
||
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Manager

The CareCloud system is good. I really like the appointment reminders that the system sends...

May 2021
||
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Manager

I have to be a squeaky wheel to get executive involvement. Once, I wanted to speak with one of the...

Apr 2021
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(0)
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Manager

I used another system in the past that I liked way better than CareCloud's system. CareCloud's...

Apr 2021
||
(0)
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Manager

The PDMP with CareCloud costs extra. That should be included in the package because it is a big...

Apr 2021
||
(0)
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Manager

When we implemented CareCloud's system, there was no official training included. That was crazy....

Apr 2021
||
(0)
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Manager

There isn't any proactive service from CareCloud, but it would be so helpful if they reached out...

Apr 2021
||
(0)
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Manager

There is something called CareCloud Campus that has all of the training videos and manuals. The...

Apr 2021
||
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Manager

I would like if CareCloud could do system updates after normal practice hours. CareCloud sometimes...

Apr 2021
||
(0)
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Manager

The system is very straightforward. We have the ability to do so much with the system because we...

Dec 2020
||
(0)
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Manager

Not everyone has time to dedicate to learning the system. However, teaching new employees how to use...

Dec 2020
||
(0)
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Manager

The communication with CareCloud is okay. In the past, we had a great relationship because we had an...

Dec 2020
||
(0)
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Physician

We used to be able to call our case manager and talk about things, but a few years ago, CareCloud...

Dec 2020
||
(0)
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Physician

There doesn't seem to be anyone that we can really call and talk to about our issues. I don't feel...

Dec 2020
||
(0)
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Physician

The vendor isn't very responsive to questions. When we have tasks, they ask very vague, general...

Dec 2020
||
(0)
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Physician

I would like CareCloud to consider bringing back case managers. They used to have one person who...

Dec 2020
||
(0)
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Physician

CareCloud hasn't been particularly proactive for our office. They do updates, but those are very...

Dec 2020
||
(0)
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Physician

The most important attribute for CareCloud to focus on is functionality. I don't want something that...

Dec 2020
||
(0)
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Physician

At this point, the product is part of our long-term plans. I am not a long way from retiring, and I...

Dec 2020
||
(0)
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Physician

CareCloud hasn't particularly avoided charging for every little thing. They charge us a certain...

Dec 2020
||
(0)
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Physician

The product quality is pretty good, but the system is complicated and hard to learn. It took a long...

Dec 2020
||
(0)
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Physician

I don't receive any executive involvement. We are a smaller office, and the person who deals with...

Dec 2020
||
(0)
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Manager

I don't think anything new has been added. The system is steady, but there have been no major...

Dec 2020
||
(0)
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Manager

CareCloud's EHR interface is very user friendly. It is more user friendly than most solutions that I...

Dec 2020
||
(0)
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Manager

The implementation was efficient. There is no real training, but the vendor offers online courses...

Dec 2020
||
(0)
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Manager

The EMR has changed. CareCloud had to move the platform from a web-based model to its own little...

Dec 2020
||
(0)
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Manager

The updates consist of a new way of running the software, and CareCloud doesn't give any information...

Dec 2020
||
(0)
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Manager

Our scanners aren't supported. When we scan something into the EMR, we have to scan that thing into...

Dec 2020
||
(0)
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Manager

CareCloud isn't where they used to be. There is a lack of up-front information when they make...

Dec 2020
||
(0)
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Manager

CareCloud's people have engaged with us to try to solve problems, but they haven't really answered...

Dec 2020
||
(0)
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Manager

We find out after the fact about changes and updates; things just show up. We aren't given any...

Dec 2020
||
(0)
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Manager

We really don't have any issues with the system. We just usually have server issues that come up in...

Nov 2020
||
(0)
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Manager

We are pretty content with the system. We had some minor issues in the past, but CareCloud is...

Nov 2020
||
(0)
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Manager

CareCloud's new application is going to need some tweaking but with fewer updates. That is kind of...

Nov 2020
||
(0)
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Manager

We don't get most of the training that we did initially anymore. We used to have a go-to contact at...

Nov 2020
||
(0)
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CEO/President

We have used CareCloud's system for many years, and it has been frustrating the whole time. We are...

Nov 2020
||
(0)
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CEO/President

Right now, medications are a huge problem. Medications that I have sent don't show up in the...

Nov 2020
||
(0)
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CEO/President

Everything we do seems like a workaround; something will work, and then it will randomly break. When...

Nov 2020
||
(0)
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CEO/President

The training was fine, but the whole tool is clunky. CareCloud trained us as well as they could. But...

Nov 2020
||
(0)
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CEO/President

CareCloud's solution just showed up and added some functionality, so we used it. There isn't...

Nov 2020
||
(0)
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CEO/President

Especially in the beginning, CareCloud's solution was way less robust than it is now. And it still...

Nov 2020
||
(0)
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CEO/President

We used to have one contact who we would call, and that person ensured that things got done. Now,...

Nov 2020
||
(0)
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CEO/President

The one good thing about CareCloud's solution is because the scheduling allows us to schedule people...

Nov 2020
||
(0)
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CEO/President

CareCloud got bought out, and MTBC has their own EMR. I think they bought CareCloud so that they...

Nov 2020
||
(0)
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Manager

CareCloud's service is getting better. We had some issues in the past with the support, but the...

Nov 2020
||
(0)
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Manager

I think we overpay for what we get. As far as the product goes, CareCloud could improve the...

Nov 2020
||
(0)
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Manager

I am hoping CareCloud is part of our long-term plans. None of the issues I have are big enough at...

Nov 2020
||
(0)
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Manager

I haven't had any upgrades to CareCloud's system. Our original implementation was horrible. That was...

Nov 2020
||
(0)
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Manager

CareCloud has definitely made improvements in terms of reliability. The software isn't freezing or...

Nov 2020
||
(0)
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Manager

I haven’t signed on to some of the modules from CareCloud because that would require another monthly...

Nov 2020
||
(0)
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Manager

For the most part, CareCloud is keeping their promises. But the technical support just isn't that...

Nov 2020
||
(0)
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Manager

I get automated voicemails from my children’s schools with announcements and messages. It would be...

Nov 2020
||
(0)
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Physician

Our end users find the system easy to use when it works. The system doesn’t really drive tangible...

Nov 2020
||
(0)
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Physician

The system is still a little clunky with doing what we need to do. It is clunky with labs; it is...

Nov 2020
||
(0)
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Physician

I have been using a different EMR, and I like it much better. I am using the billing aspect of it as...

Nov 2020
||
(0)
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Physician

There hasn’t been any ongoing training since the CareCloud national meeting. I feel like we have...

Nov 2020
||
(0)
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Physician

The web support was basically taking messages about our issues, and the people never got back to us...

Nov 2020
||
(0)
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Physician

The system functions, but we just can’t go outside of its current functionality. There are a lot of...

Nov 2020
||
(0)
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