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CareCloud EHR/PM - Small Practices
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Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022: Functionality & Value Top of Mind for Small Practices
Small Practice Ambulatory EMR/PM (2–10 Physicians) 2022:
Functionality & Value Top of Mind for Small Practices
November 2022
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User Commentary

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Manager

Functionality and Upgrades

CareCloud’s credit card handling piece has been atrocious. CareCloud had a basic credit card...

Feb 2023
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Manager

Relationship

When we initially signed up with CareCloud, we always had one person assigned to us. There was...

Feb 2023
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Manager

Implementation and Training

CareCloud’s initial training was excellent. We were able to learn the software and be up and running...

Feb 2023
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Manager

Functionality and Upgrades

The navigation and the interface design in CareCloud's system are absolutely wonderful. The vendor...

Feb 2023
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Manager

Technology

CareCloud's system has been static lately. I haven’t seen any major new features. There are credit...

Feb 2023
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Manager

Other Observations & Comments

I am more informed today than I was when we first bought the product. In the beginning, I would have...

Feb 2023
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Manager

Service and Support

CareCloud’s support desk team has been absolutely amazing. That team is probably the vendor’s...

Feb 2023
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Manager

Service and Support

I wish CareCloud would communicate and reach out to us more regarding updates and new features or...

Feb 2023
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Manager

Technology

The CareCloud software is extremely reliable. There have been very few times when we have actually...

Feb 2023
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Physician

Relationship

The vendor keeps their promises about the most important things, like scheduling, patient notes, and...

Jan 2023
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Physician

Interfacing and Integration

We would like an integrated telehealth solution, but the vendor failed miserably at that.

Jan 2023
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Analyst/Coordinator

Technology

CareCloud's system does not have an offline capability for providers to use, and sometimes that can...

Jan 2023
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Analyst/Coordinator

Functionality and Upgrades

CareCloud continues to improve, and one of the best things about the product is the consistency in...

Jan 2023
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Analyst/Coordinator

Relationship

I don't think there has been anything that CareCloud has promised that they haven't come through...

Jan 2023
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(0)
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Analyst/Coordinator

Functionality and Upgrades

We love that CareCloud updates their system on time. If we are entering a code that is now obsolete...

Jan 2023
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Analyst/Coordinator

Service and Support

CareCloud’s support has definitely improved over the years. The support is great because if we are...

Jan 2023
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Manager

Service and Support

We have days where perhaps the technology does not agree with us or something might be down on the...

Jan 2023
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Manager

Functionality and Upgrades

No matter where users are in the CareCloud software, we can usually get to an area to create a new...

Jan 2023
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Manager

Functionality and Upgrades

One piece of feedback I have for CareCloud is when I tried to create an ultra-customized patient...

Jan 2023
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Manager

Implementation and Training

It would be nice if I had new-hire training for CareCloud software. I would like the software to...

Jan 2023
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Manager

Future Outlook

We are looking for an integrated inventory management system because we have a rudimentary paper...

Jan 2023
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Manager

Service and Support

With CareCloud’s support team, it is harder to get ahold of a live person; our frustration is...

Jan 2023
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Director

Implementation and Training

The implementation was extremely painful, and there were so many delays. The only training I have...

Jan 2023
||
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Director

Interfacing and Integration

The product's integration with the Breeze product is poor, and there is a lack of functionality and...

Jan 2023
||
(0)
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Director

Functionality and Upgrades

In terms of PM functionality, the CareCloud product has some great features that place it up there...

Jan 2023
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(0)
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Director

Service and Support

Anytime I have called in for support, the vendor's people are always knowledgeable and courteous,...

Jan 2023
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Manager

Functionality and Upgrades

We like the vendor's products. They are very easy to use and work well for us. The scheduling...

Jan 2023
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Manager

Service and Support

CareCloud’s support system isn’t quite the same as it used to be. We don’t get the same customer...

Jan 2023
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Manager

Functionality and Upgrades

CareCloud has their own platform now. We haven’t had any system outages or glitches. When CareCloud...

Jan 2023
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Manager

Other Observations & Comments

I really like the CareCloud product. I wish there were an EMR product similar to the CareCloud...

Jan 2023
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Director

Functionality and Upgrades

One of the product’s weakest points is the tasking system. In terms of functionality, it comes...

Nov 2022
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Director

ROI / Cost

I don't feel that we are being overcharged. The plus side of the product is it is a relatively...

Nov 2022
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Director

Functionality and Upgrades

The providers are very happy with the medical record side of things. There is a phone-based app that...

Nov 2022
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Director

Functionality and Upgrades

One of the challenges that we run into with the phone-based app is when the providers look at what...

Nov 2022
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Director

Interfacing and Integration

I don't think that CareCloud is supporting our integration goals at all. They have some available...

Nov 2022
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Director

Functionality and Upgrades

If someone is looking for a simple system that is easy to use, CareCloud's system is good quality....

Nov 2022
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(0)
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Director

Implementation and Training

The training has been good. We have had some training that has been effective, and CareCloud has...

Nov 2022
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(0)
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Director

Functionality and Upgrades

We don’t want the product to be a part of our long-term plans. It is too simplistic. On the revenue...

Nov 2022
||
(0)
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Director

Service and Support

One challenge with support is that our initial call is always answered by a phone bank in India, and...

Nov 2022
||
(0)
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Director

Interfacing and Integration

One thing that I am most disappointed about is that CareCloud has a patient-facing module and is not...

Nov 2022
||
(0)
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Director

Other Observations & Comments

I always wonder about the idea of jumping ship from CareCloud and looking at exploring elsewhere,...

Nov 2022
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(0)
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Director

Technology

CareCloud made a big announcement on their new HTML5-based system two years ago, and they have...

Oct 2022
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(0)
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Director

Functionality and Upgrades

The solution does the job. Our doctors are able to document what they need within the EMR. The...

Oct 2022
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Manager

Other Observations & Comments

In a nice way, I would say that CareCloud's system is ingrained within our current workflow. In a...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

I would not recommend CareCloud's system based on our limited abilities in managing the way we can...

Jul 2022
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(0)
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Manager

Service and Support

CareCloud’s employee turnover rate must be high, and because I have been working within the vendor’s...

Jul 2022
||
(0)
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Manager

Service and Support

CareCloud doesn't provide us with any ongoing training. They just trained us during our initial...

Apr 2022
||
(0)
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Manager

Functionality and Upgrades

I like the solution's design. The system does everything that we need it to do. I have recommended...

Apr 2022
||
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