CareCloud EHR/PM - Small Practices Commentary
Filtered view: All
Subject Expert
Chris Clune
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty
Going with CareCloud's system was more of an interim step. We have become more and more vertically...
Login or Create an Account to see details.
Loyalty, Relationship
The thing I tell other practices is that as long as they are invested, CareCloud will be invested....
Login or Create an Account to see details.
Relationship
We have had a lot of issues with the vendor's speed. I know that can be difficult with an...
Login or Create an Account to see details.
Product
The system has a learning curve. There is a hump that we have to go over, and about half of our...
Login or Create an Account to see details.
Relationship
CareCloud's ticketing system is very good. Sometimes, the vendor can be a little slow at fixing an...
Login or Create an Account to see details.
Culture, Relationship
We had an issue with the payment system that CareCloud uses, and CareCloud and the vendor for that...
Login or Create an Account to see details.
Product, Value
Things with CareCloud have been very good. I would give them a solid B grade overall with some...
Login or Create an Account to see details.
Product
CareCloud's eligibility verification and those technology-driven services would have been helpful,...
Login or Create an Account to see details.
Loyalty, Product
If I were on the market for an EHR vendor, my number one consideration would be whether all the...
Login or Create an Account to see details.
Loyalty, Relationship
I wouldn't buy CareCloud's system again because there has been a sharp decline. The biggest selling...
Login or Create an Account to see details.
Loyalty, Product
I tried CareCloud's revenue cycle, and I was not at all happy with it. It had too much offshore and...
Login or Create an Account to see details.
Culture, Value
There is a dialogue back and forth with CareCloud, and they are very polite and good. Also, they are...
Login or Create an Account to see details.
Relationship
Sometimes it is hard to get in touch with some of the people at CareCloud. I have some questions,...
Login or Create an Account to see details.
Operations, Product
CareCloud's system is pretty comprehensive. I was so busy just trying to keep my head above water...
Login or Create an Account to see details.
Value
CareCloud charges me for everything. They still take their cut each month, even though there have...
Login or Create an Account to see details.
Loyalty
I would love to get rid of CareCloud and have somebody else take over, but I don't know whether our...
Login or Create an Account to see details.
Culture, Relationship, Product
CareCloud is terrible. Their people don't pay attention. I would like CareCloud to work on posting...
Login or Create an Account to see details.
Product
CareCloud has appointment reminders, but the functionality is very limited. It would be nice if we...
Login or Create an Account to see details.
Operations, Product
CareCloud tends to give us information in advance for upgrades and things. But they don't get a...
Login or Create an Account to see details.
Loyalty, Operations
One of the reasons we stick with CareCloud is the system's ease of use. I can train someone to use...
Login or Create an Account to see details.
Operations
Over the years, something I have seen improve tremendously is the training videos. The training...
Login or Create an Account to see details.
Relationship
The vendor can fix our issues, and we are often told they will make a note of something, but we...
Login or Create an Account to see details.
Relationship
Another vendor sends proactive emails if their monitoring tools show a problem for a subset of...
Login or Create an Account to see details.
Product
CareCloud makes it very easy to submit claims. They also make it easy to schedule patients and enter...
Login or Create an Account to see details.
Loyalty
We use the system every day, but we don't use it fully. The system supplements us nicely in areas...
Login or Create an Account to see details.
Relationship, Operations
We had really good contact people from the vendor during our implementation. Those people were very...
Login or Create an Account to see details.
Relationship
There are people from CareCloud who still call us regularly to make sure that things are going okay....
Login or Create an Account to see details.
Operations
CareCloud's training consists of a little bit of everything. Sometimes, the vendor will send out...
Login or Create an Account to see details.
Operations
CareCloud could do better in terms of training, but every now and then, it would be nice if they...
Login or Create an Account to see details.
Operations, Product
When we rolled out Charts, an app within CareCloud EHR, the vendor was great in supporting us and...
Login or Create an Account to see details.
Product
With CareCloud Charts, providers can ePrescribe medications and set up orders. If a provider needs...
Login or Create an Account to see details.
Relationship
CareCloud is constantly improving and has progressed over the years. I have a couple of support...
Login or Create an Account to see details.
Culture, Loyalty, Value
CareCloud has worked with us. Most of their features are priced per provider, but we have been given...
Login or Create an Account to see details.
Relationship
CareCloud's support team has been a little tough to reach recently. They have been overly busy, but...
Login or Create an Account to see details.
Relationship
CareCloud sends an email when they have issues. There was a problem with the lab reports, and it was...
Login or Create an Account to see details.
Product
One of the things we like to be able to do is track a patient from admission to discharge, whether...
Login or Create an Account to see details.
Relationship, Product
CareCloud EHR has been working very well. It is very easy to use and is up-to-date with everything....
Login or Create an Account to see details.
​
Preferences