CareCloud EHR/PM - Small Practices
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Subject Expert
Aaron Gleave
Research Director
Commentary Summary
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User Commentary
CareCloud doesn't provide us with any ongoing training. They just trained us during our initial...
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I like the solution's design. The system does everything that we need it to do. I have recommended...
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CareCloud’s upgrades and support people are very good, but the vendor is not super proactive. The...
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We moved to CareCloud's system because we felt like it was an easy system to work with. We like the...
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CareCloud's system is expensive. The vendor charges us a bunch each month, and I am not very happy...
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We have had challenges in working with CareCloud around contracting. The vendor will renew things...
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CareCloud has been reliable, and things have gone relatively well. We have had minor outages and...
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CareCloud’s appointment reminder component wasn’t adequately reaching our patients, so I purchased...
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CareCloud can take some time to fix an issue, and that can be frustrating. They could reduce the...
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With CareCloud, it is a little easier to get on the telephone with a live person than it is with...
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We are hitting a point where more people want to simply log in to a portal and fill out their...
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CareCloud's software in general is very user friendly, and it is very intuitive for me to take a new...
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CareCloud's system is very user friendly as it is, but the vendor has helped us out in sections. The...
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We are only really able to use CareCloud's system for billing and not as an EMR because the system...
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We have one outstanding issue with CareCloud that we have tried to work up the chain. There was an...
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The vendor has CareCloud Campus, which has no additional cost that I am aware of. There is training...
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CareCloud charges per provider, so as we add on providers, there are more charges. By the same...
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When we reach out to CareCloud, the support people are pretty good about responding. CareCloud's...
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If I have a support issue that has dragged on, I can push hard enough, and CareCloud will move it up...
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CareCloud's system would be fabulous for office-based practices that don't have to worry about...
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If there was an offline capability, we wouldn't be moving to another vendor. I really wish that we...
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We are happy with CareCloud. Their product is easy to use, and the support is good. CareCloud could...
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My perception of CareCloud’s system is really bad. I hate it. I would change in a heartbeat if I...
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Nothing is different about the product now than when we first got it years ago. I still use the same...
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When I send prescriptions, I have no idea whether the pharmacy gets them. The system says that a...
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Most people don't like their EMRs. I have worked with a lot of different EMRs, and CareCloud’s EMR...
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I don't even know whether the vendor makes any promises. The vendor asks for feedback once a year,...
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Most of the time, I can get a support person within two minutes. It is nice that I can talk to...
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CareCloud needs more flexibility to meet the specific needs of the practice.
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If the support we need from CareCloud fits into the queues and such that they have, it is good, but...
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CareCloud has a couple of inadequacies. The biggest one is that we would love to have an interactive...
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I would not tell someone not to buy CareCloud's software. My impression of it is about a 6 out of...
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In CareCloud reporting, if the data element we want is in their preformatted reports, then we can...
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When CareCloud has a technical problem, they are very good at getting out an alert. When we have a...
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CareCloud's solution has a good user interface and is really intuitive to use. The ability to...
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One problem that really irks me is CareCloud has a generalized note place. So in terms of accounts,...
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CareCloud's software has tasks, and the task system is good conceptually, but we can append a task...
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CareCloud's training is superficial. What is there is good, but it tends to be pretty high level....
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We are doing an integration project, and so far, CareCloud has been supportive.
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I see CareCloud's solution as a niche product in that it is designed for a small practice. For a...
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A couple of years ago, I would have predicted our satisfaction with CareCloud would be on an upward...
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CareCloud has been very fair and clear with their pricing. The only thing that has bothered me a...
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I would no longer recommend CareCloud to another clinic because of how CareCloud handled their...
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We have only used CareCloud’s initial training, but when I have asked for assistance, they have...
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I am not seeing anything coming from CareCloud right now that is adding any value. I think they are...
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The executive involvement from CareCloud used to be better. There is less connection now from the...
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To me, tangible means hands-on. We check in patients with CareCloud’s software, and we generate...
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CareCloud's solution is easy to use for the front office. The doctors are not as happy, but for the...
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Lately, we have experienced more issues and downtime with certain components in CareCloud's...
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For now, CareCloud is part of our long-term plans because of the hassle of changing EMRs. We also...
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The product used to be very inconsistent, but over the last year, it has gotten a little better. The...
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The vendor's implementation services are good because their executives work really hard during...
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CareCloud has some of the worst customer service that I have ever had to deal with. Their people...
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CareCloud's system is pretty okay. We aren't happy with it right now, but we are trying to give the...
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CareCloud offers charting components based on our specialty. The system ties into a MIPS portal and...
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The pricing component has been very transactional and straightforward. We did pay for training, but...
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CareCloud should be focusing on integrations. Integration with Adobe would be good because a lot of...
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We have to reach out to the client service manager to facilitate additional training. Every time I...
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I don't have a huge amount of affection, affinity, or any really positive feelings for CareCloud. If...
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A couple of other products are going to hit the market soon. Those products are more specialized for...
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Sometimes, CareCloud goes against clauses in contracts that we have signed together. To call them...
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CareCloud has a flat rate service cost. They are not expensive or outrageous, and that has been one...
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The system is the same product it was years ago. CareCloud hasn’t upgraded anything, and there has...
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CareCloud said they were building out a fancy new platform that would be an HTML-based system. We...
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The system's user interface is very outdated. The system is just an old mess. CareCloud needs to be...
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We call CareCloud when we have an issue that we don't know how to resolve, a question we don't know...
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CareCloud has online training, and there is no real, human support with that training.
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Moving forward, if we were to switch off of CareCloud's software, I would opt for something that is...
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In CareCloud's system, when the doctor clicks into a patient’s chart and pulls through a diagnosis,...
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Price is important because of our size. I am sure we could get a much better system than CareCloud's...
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I would like CareCloud to improve their basic functionality. Their bells and whistles and things...
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The staff has issues with CareCloud. When they are scanning documents, the system will freeze and...
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CareCloud has a patient interactive function where the patient can put all their data into the...
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CareCloud's system is down a lot, and certain things aren’t working a lot. A lot of times, the...
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There really was no training given to us by CareCloud. We were just told to watch a lot of training...
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CareCloud’s support people take the calls and are pretty good about trying to get a resolution right...
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CareCloud is always bringing out new technology, but it seems to be geared more toward family...
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It would be nice to know that the CareCloud executives are looking at suggested things that our...
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The CareCloud PM product is good when it is working. The vendor has done a lot on the back end to...
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By getting rid of the account managers, CareCloud has really shot themselves in the foot. The PM...
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The EHR has been a pretty solid tool since we started with it. I am probably underutilizing it, but...
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I have spent more money for the CareCloud system to do more things for me, and those things have...
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With the upgrading, spending more money, and getting more back-office help, I have had more access...
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We haven't been able to integrate with a certain specialty because it is a small facility.
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I might just be upset about the way everything happens with CareCloud, but I don’t feel like they...
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The PM system is pretty easy for the staff to use. However, we use separate systems for different...
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