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User Commentary
Product
CareCloud has appointment reminders, but the functionality is very limited. It would be nice if we...
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Operations, Product
CareCloud tends to give us information in advance for upgrades and things. But they don't get a...
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Loyalty, Operations
One of the reasons we stick with CareCloud is the system's ease of use. I can train someone to use...
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Operations
Over the years, something I have seen improve tremendously is the training videos. The training...
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Relationship
The vendor can fix our issues, and we are often told they will make a note of something, but we...
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Relationship
Another vendor sends proactive emails if their monitoring tools show a problem for a subset of...
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Product
CareCloud makes it very easy to submit claims. They also make it easy to schedule patients and enter...
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Loyalty
We use the system every day, but we don't use it fully. The system supplements us nicely in areas...
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Relationship, Operations
We had really good contact people from the vendor during our implementation. Those people were very...
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Relationship
There are people from CareCloud who still call us regularly to make sure that things are going okay....
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Operations
CareCloud's training consists of a little bit of everything. Sometimes, the vendor will send out...
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Operations
CareCloud could do better in terms of training, but every now and then, it would be nice if they...
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Operations, Product
When we rolled out Charts, an app within CareCloud EHR, the vendor was great in supporting us and...
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Product
With CareCloud Charts, providers can ePrescribe medications and set up orders. If a provider needs...
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Relationship
CareCloud is constantly improving and has progressed over the years. I have a couple of support...
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Culture, Loyalty, Value
CareCloud has worked with us. Most of their features are priced per provider, but we have been given...
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Relationship
CareCloud's support team has been a little tough to reach recently. They have been overly busy, but...
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Relationship
CareCloud sends an email when they have issues. There was a problem with the lab reports, and it was...
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Product
One of the things we like to be able to do is track a patient from admission to discharge, whether...
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Relationship, Product
CareCloud EHR has been working very well. It is very easy to use and is up-to-date with everything....
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Relationship
CareCloud actually has been doing a pretty good job. Generally, I do not have any complaints. They...
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Product
My major complaint is the interface. It is absolutely terrible. It has gotten worse over the years....
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Operations, Product
Once people get the hang of the system, it is pretty easy to use. However, if someone is an older...
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Operations
CareCloud is very good with training. They actually harass the life out of us too. If there is a new...
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Relationship
If there is an issue on CareCloud's end, there is no incentive to get them to correct the issue more...
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Relationship
The CareCloud system works pretty well, but if there is an error, CareCloud doesn't always notify...
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Relationship
CareCloud’s support team is not as knowledgeable as our contact person, and we struggle with that....
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Value
During the COVID-19 pandemic, we fought with CareCloud, and we downgraded. At one point, CareCloud...
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Operations
CareCloud’s training was good. I know the CareCloud EHR system really well, and it is very easy to...
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Relationship, Product
We are doing well with CareCloud's system, and I don't think we have investigated other solutions,...
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Culture, Relationship
At one point, the vendor made an attempt to have me talk to somebody who could help, but that person...
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Relationship, Product
The little things that the vendor has been focusing on are not good things. For example, the updates...
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Relationship, Product
When the vendor introduced talkEHR, we didn’t hear anything about it. There is no integration...
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Loyalty, Relationship
We have been with CareCloud for years now, and the only reason we are still with them is that it is...
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Culture, Product
The vendor has done a better job of documenting things, but what they are documenting is awful. The...
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Relationship
There is a difference between the support team and the powers that be behind the support team....
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Product
We would love to do a dashboard with CareCloud. In this day and age, a dashboard has become an...
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Product
One of the attractive parts of CareCloud is that it is easy to use. I often think to myself that if...
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Relationship
CareCloud’s support is spotty. When I call, I am most likely to get someplace offshore, and if I can...
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Product
Our physicians are fairly pleased with CareCloud's system on the clinical side. They use the medical...
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Product
We are frustrated with CareCloud's system from an RCM and tracking point of view. One of my current...
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Product
We have offices spread out in several states, so for something as simple as being in two different...
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Product
We have realized that the reports we use to close each month and close the year don’t match our...
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Product
We would like the ability to email patients from within the system.
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Product
When we want to sort through our tasks, we have about half a dozen different choices, and that is...
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