Commentary Summary
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User Commentary
Functionality and Upgrades
CareCloud’s credit card handling piece has been atrocious. CareCloud had a basic credit card...
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Relationship
When we initially signed up with CareCloud, we always had one person assigned to us. There was...
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Implementation and Training
CareCloud’s initial training was excellent. We were able to learn the software and be up and running...
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Functionality and Upgrades
The navigation and the interface design in CareCloud's system are absolutely wonderful. The vendor...
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Technology
CareCloud's system has been static lately. I haven’t seen any major new features. There are credit...
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Other Observations & Comments
I am more informed today than I was when we first bought the product. In the beginning, I would have...
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Service and Support
CareCloud’s support desk team has been absolutely amazing. That team is probably the vendor’s...
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Service and Support
I wish CareCloud would communicate and reach out to us more regarding updates and new features or...
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Technology
The CareCloud software is extremely reliable. There have been very few times when we have actually...
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Relationship
The vendor keeps their promises about the most important things, like scheduling, patient notes, and...
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Interfacing and Integration
We would like an integrated telehealth solution, but the vendor failed miserably at that.
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Technology
CareCloud's system does not have an offline capability for providers to use, and sometimes that can...
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Functionality and Upgrades
CareCloud continues to improve, and one of the best things about the product is the consistency in...
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Relationship
I don't think there has been anything that CareCloud has promised that they haven't come through...
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Functionality and Upgrades
We love that CareCloud updates their system on time. If we are entering a code that is now obsolete...
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Service and Support
CareCloud’s support has definitely improved over the years. The support is great because if we are...
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Service and Support
We have days where perhaps the technology does not agree with us or something might be down on the...
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Functionality and Upgrades
No matter where users are in the CareCloud software, we can usually get to an area to create a new...
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Functionality and Upgrades
One piece of feedback I have for CareCloud is when I tried to create an ultra-customized patient...
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Implementation and Training
It would be nice if I had new-hire training for CareCloud software. I would like the software to...
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Future Outlook
We are looking for an integrated inventory management system because we have a rudimentary paper...
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Service and Support
With CareCloud’s support team, it is harder to get ahold of a live person; our frustration is...
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Implementation and Training
The implementation was extremely painful, and there were so many delays. The only training I have...
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Interfacing and Integration
The product's integration with the Breeze product is poor, and there is a lack of functionality and...
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Functionality and Upgrades
In terms of PM functionality, the CareCloud product has some great features that place it up there...
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Service and Support
Anytime I have called in for support, the vendor's people are always knowledgeable and courteous,...
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Functionality and Upgrades
We like the vendor's products. They are very easy to use and work well for us. The scheduling...
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Service and Support
CareCloud’s support system isn’t quite the same as it used to be. We don’t get the same customer...
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Functionality and Upgrades
CareCloud has their own platform now. We haven’t had any system outages or glitches. When CareCloud...
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Other Observations & Comments
I really like the CareCloud product. I wish there were an EMR product similar to the CareCloud...
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Functionality and Upgrades
One of the product’s weakest points is the tasking system. In terms of functionality, it comes...
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ROI / Cost
I don't feel that we are being overcharged. The plus side of the product is it is a relatively...
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Functionality and Upgrades
The providers are very happy with the medical record side of things. There is a phone-based app that...
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Functionality and Upgrades
One of the challenges that we run into with the phone-based app is when the providers look at what...
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Interfacing and Integration
I don't think that CareCloud is supporting our integration goals at all. They have some available...
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Functionality and Upgrades
If someone is looking for a simple system that is easy to use, CareCloud's system is good quality....
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Implementation and Training
The training has been good. We have had some training that has been effective, and CareCloud has...
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Functionality and Upgrades
We don’t want the product to be a part of our long-term plans. It is too simplistic. On the revenue...
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Service and Support
One challenge with support is that our initial call is always answered by a phone bank in India, and...
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Interfacing and Integration
One thing that I am most disappointed about is that CareCloud has a patient-facing module and is not...
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Other Observations & Comments
I always wonder about the idea of jumping ship from CareCloud and looking at exploring elsewhere,...
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Technology
CareCloud made a big announcement on their new HTML5-based system two years ago, and they have...
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Functionality and Upgrades
The solution does the job. Our doctors are able to document what they need within the EMR. The...
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Other Observations & Comments
In a nice way, I would say that CareCloud's system is ingrained within our current workflow. In a...
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Functionality and Upgrades
I would not recommend CareCloud's system based on our limited abilities in managing the way we can...
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Service and Support
CareCloud’s employee turnover rate must be high, and because I have been working within the vendor’s...
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Service and Support
CareCloud doesn't provide us with any ongoing training. They just trained us during our initial...
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Functionality and Upgrades
I like the solution's design. The system does everything that we need it to do. I have recommended...
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