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CareCloud EHR/PM - Small Practices Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
The system is very straightforward. We have the ability to do so much with the system because we...
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Manager
Implementation and Training
Not everyone has time to dedicate to learning the system. However, teaching new employees how to use...
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Manager
Service and Support
The communication with CareCloud is okay. In the past, we had a great relationship because we had an...
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Physician
Service and Support
We used to be able to call our case manager and talk about things, but a few years ago, CareCloud...
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Physician
Relationship
There doesn't seem to be anyone that we can really call and talk to about our issues. I don't feel...
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Physician
Relationship
The vendor isn't very responsive to questions. When we have tasks, they ask very vague, general...
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Physician
Relationship
I would like CareCloud to consider bringing back case managers. They used to have one person who...
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Physician
Relationship
CareCloud hasn't been particularly proactive for our office. They do updates, but those are very...
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Physician
Functionality and Upgrades
The most important attribute for CareCloud to focus on is functionality. I don't want something that...
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Physician
Functionality and Upgrades
At this point, the product is part of our long-term plans. I am not a long way from retiring, and I...
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Physician
ROI / Cost (care and feeding)
CareCloud hasn't particularly avoided charging for every little thing. They charge us a certain...
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Physician
Functionality and Upgrades
The product quality is pretty good, but the system is complicated and hard to learn. It took a long...
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Physician
Relationship
I don't receive any executive involvement. We are a smaller office, and the person who deals with...
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Manager
Functionality and Upgrades
I don't think anything new has been added. The system is steady, but there have been no major...
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Manager
Functionality and Upgrades
CareCloud's EHR interface is very user friendly. It is more user friendly than most solutions that I...
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Manager
Implementation and Training
The implementation was efficient. There is no real training, but the vendor offers online courses...
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Manager
Technology
The EMR has changed. CareCloud had to move the platform from a web-based model to its own little...
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Manager
Service and Support
The updates consist of a new way of running the software, and CareCloud doesn't give any information...
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Manager
Interfacing and Integration
Our scanners aren't supported. When we scan something into the EMR, we have to scan that thing into...
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Manager
Service and Support
CareCloud isn't where they used to be. There is a lack of up-front information when they make...
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Manager
Service and Support
CareCloud's people have engaged with us to try to solve problems, but they haven't really answered...
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Manager
Functionality and Upgrades
We find out after the fact about changes and updates; things just show up. We aren't given any...
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Manager
Other Observations & Comments
We really don't have any issues with the system. We just usually have server issues that come up in...
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Manager
Functionality and Upgrades
We are pretty content with the system. We had some minor issues in the past, but CareCloud is...
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Manager
Functionality and Upgrades
CareCloud's new application is going to need some tweaking but with fewer updates. That is kind of...
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Manager
Service and Support
We don't get most of the training that we did initially anymore. We used to have a go-to contact at...
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CEO/President
Functionality and Upgrades
We have used CareCloud's system for many years, and it has been frustrating the whole time. We are...
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CEO/President
Functionality and Upgrades
Right now, medications are a huge problem. Medications that I have sent don't show up in the...
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CEO/President
Technology
Everything we do seems like a workaround; something will work, and then it will randomly break. When...
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CEO/President
Technology
The training was fine, but the whole tool is clunky. CareCloud trained us as well as they could. But...
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CEO/President
Lessons Learned
CareCloud's solution just showed up and added some functionality, so we used it. There isn't...
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CEO/President
Other Observations & Comments
Especially in the beginning, CareCloud's solution was way less robust than it is now. And it still...
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CEO/President
Service and Support
We used to have one contact who we would call, and that person ensured that things got done. Now,...
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CEO/President
Functionality and Upgrades
The one good thing about CareCloud's solution is because the scheduling allows us to schedule people...
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CEO/President
Other Observations & Comments
CareCloud got bought out, and MTBC has their own EMR. I think they bought CareCloud so that they...
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Manager
Service and Support
CareCloud's service is getting better. We had some issues in the past with the support, but the...
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Manager
Functionality and Upgrades
I think we overpay for what we get. As far as the product goes, CareCloud could improve the...
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Manager
Future Outlook
I am hoping CareCloud is part of our long-term plans. None of the issues I have are big enough at...
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Manager
Functionality and Upgrades
I haven't had any upgrades to CareCloud's system. Our original implementation was horrible. That was...
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Manager
Technology
CareCloud has definitely made improvements in terms of reliability. The software isn't freezing or...
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Manager
ROI / Cost (care and feeding)
I haven’t signed on to some of the modules from CareCloud because that would require another monthly...
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Manager
Service and Support
For the most part, CareCloud is keeping their promises. But the technical support just isn't that...
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Manager
Service and Support
I get automated voicemails from my children’s schools with announcements and messages. It would be...
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Physician
Other Observations & Comments
Our end users find the system easy to use when it works. The system doesn’t really drive tangible...
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Physician
Functionality and Upgrades
The system is still a little clunky with doing what we need to do. It is clunky with labs; it is...
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Physician
Functionality and Upgrades
I have been using a different EMR, and I like it much better. I am using the billing aspect of it as...
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Physician
Service and Support
There hasn’t been any ongoing training since the CareCloud national meeting. I feel like we have...
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Physician
Service and Support
The web support was basically taking messages about our issues, and the people never got back to us...
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Physician
Technology
The system functions, but we just can’t go outside of its current functionality. There are a lot of...
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Manager
Relationship
The vendor is getting better when it comes to being proactive, but executive involvement is...
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Manager
Other Observations & Comments
We have been working with CareCloud on a few issues that we want them to improve. If they could nail...
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Manager
Technology
The system could better support patient care if the technology and normal functionality worked at a...
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Manager
Functionality and Upgrades
Our previous PM system was within an in-house network without any access to the outside world. And...
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Manager
Implementation and Training
I have onboarded all of the staff members, and CareCloud has always been fully supportive. CareCloud...
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Manager
Other Observations & Comments
We really haven’t had any sort of outreach from CareCloud during the COVID-19 crisis. Maybe they...
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Manager
Service and Support
Our biggest issue with CareCloud is the cost. When we started using the product, we really liked it....
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Manager
Other Observations & Comments
When we first started with CareCloud, we had a client manager who we were extremely fond of. That...
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Manager
Future Outlook
We were thinking about leaving CareCloud. Our initial contract was up, and we were going to leave....
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Manager
Functionality and Upgrades
We have enrolled in everything CareCloud has offered. The product is extremely simple to use, and...
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Manager
Functionality and Upgrades
I don’t feel like the product gets updated as often as it should get updated. CareCloud does a lot...
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Manager
ROI / Cost (care and feeding)
In the last few years, I don’t really feel like we have gotten our money’s worth. For the most part,...
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Manager
Functionality and Upgrades
At a previous job I had, we did a massive amount of testing whenever we did upgrades to the system....
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Manager
Functionality and Upgrades
I would recommend CareCloud's product because I am on it all day long. I know the product really...
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Manager
Future Outlook
The system is fine in some ways, but it has also become antiquated. It runs off of Adobe Flash, so...
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Manager
Technology
The system does not work as promoted. In CareCloud’s advertising, they talk about their speed and...
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Manager
Functionality and Upgrades
CareCloud is not meeting our technology needs. It was almost five years ago when CareCloud released...
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Manager
ROI / Cost (care and feeding)
I have looked at the pricing of other EMRs with more current technology, and they are vastly less...
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Manager
Functionality and Upgrades
Central has never failed me and works very well for billing. I think the system is very user friendly....
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Manager
Service and Support
The vendor's support staff is good at taking our calls and escalating issues quickly when needed....
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Manager
Functionality and Upgrades
We will be switching away from Central because, although the EMR is good, it is not suited for our...
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Manager
Functionality and Upgrades
CareCloud’s technology supports patient-centered care fairly well. The system is fairly easy to use...
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Manager
ROI / Cost (care and feeding)
A large complaint I hear is that CareCloud charges for this and that. They definitely charge for...
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Manager
Functionality and Upgrades
It would be lovely if my satisfaction with CareCloud could increase in a year. It will as long as...
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Manager
Implementation and Training
The initial training was fairly nonexistent. CareCloud told us to watch videos, which were not...
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Manager
Interfacing and Integration
Anytime we need to add a provider or an office or change an address, the system is easy and simple....
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Manager
Functionality and Upgrades
If the system did everything CareCloud told us it was going to do, my score would be beautiful. The...
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Manager
Service and Support
The support is not helpful at all. The phone support is poor, and CareCloud takes weeks to respond...
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Manager
Technology
So far in our experience with CareCloud, the system has gone down or frozen numerous times. We had a...
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Manager
Service and Support
I was disappointed with how CareCloud handled the COVID-19 pandemic. There was an email that came...
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Manager
Functionality and Upgrades
The EHR is easier to use than another one of CareCloud’s systems that we use.
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CEO/President
Technology
Adobe Flash is so outdated that all of the web browsers natively block it because it is so insecure....
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CEO/President
Technology
I plan to run my contract out with the vendor, and then I will move to another EMR. EMRs are...
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CEO/President
Functionality and Upgrades
I have to report to the CDC. I also have to report to SAS. The product will never track certain...
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CEO/President
Service and Support
The vendor executives get involved when they have to. Things seem to move when they are involved....
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CEO/President
ROI / Cost (care and feeding)
Value is an interesting concept. The CareCloud product is actually well priced considering its...
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Physician
Service and Support
CareCloud has incredible support. We can always get a live person. Someone answers within two or...
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Physician
ROI / Cost (care and feeding)
I don’t think CareCloud nickel-and-dimes. Obviously, they want us to use their whole suite,...
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Physician
Functionality and Upgrades
CareCloud is really good, and they really do try. With technology, we never get a product right the...
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Physician
Functionality and Upgrades
I really like the ease of use and intuitiveness of the solution. Basically, it has an Apple-type...
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Physician
Relationship
I have been able to meet the top executives. I have access to CareCloud's top executive people in...
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Manager
Service and Support
We will keep CareCloud. We are not super pleased with everything right now, but there aren't many...
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Manager
ROI / Cost (care and feeding)
I would say the vendor avoids charging for every little thing. We get charged for paper statements...
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Manager
Service and Support
When we open a ticket, the vendor’s ongoing support people don’t respond. We have to make a ton of...
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Manager
Relationship
The vendor went through an acquisition, and the executive management completely evolved. I don't...
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Manager
Service and Support
CareCloud has been great in regard to giving us support through COVID-19. We are in contact with...
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Manager
Implementation and Training
CareCloud was not able to pull over all of our information after the implementation. We are entering...
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Manager
Functionality and Upgrades
With CareCloud's system, the second we log in, there is a tutorial that we can go through or a...
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Analyst/Coordinator
ROI / Cost (care and feeding)
No one in our office likes the product. We used to have a different vendor's product, and the...
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Analyst/Coordinator
Implementation and Training
We haven’t really had any ongoing training from the vendor. The system as a whole just stinks, so I...
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Analyst/Coordinator
Relationship
The vendor made a lot of promises in the beginning about what the product could do, and it is not...
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Analyst/Coordinator
Service and Support
Our previous vendor's support team was much better at addressing tickets and walking us through...
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