CareCloud EHR/PM - Small Practices Commentary
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Chris Clune
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KLAS Research Director - Chris Clune
 
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User Commentary

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Manager

Value

CareCloud charges me for everything. They still take their cut each month, even though there have...

Apr 2024
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Manager

Loyalty

I would love to get rid of CareCloud and have somebody else take over, but I don't know whether our...

Apr 2024
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Manager

Culture, Relationship, Product

CareCloud is terrible. Their people don't pay attention. I would like CareCloud to work on posting...

Apr 2024
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Manager

Product

CareCloud has appointment reminders, but the functionality is very limited. It would be nice if we...

Mar 2024
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Manager

Operations, Product

CareCloud tends to give us information in advance for upgrades and things. But they don't get a...

Mar 2024
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Manager

Loyalty, Operations

One of the reasons we stick with CareCloud is the system's ease of use. I can train someone to use...

Mar 2024
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Manager

Operations

Over the years, something I have seen improve tremendously is the training videos. The training...

Mar 2024
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Manager

Relationship

The vendor can fix our issues, and we are often told they will make a note of something, but we...

Mar 2024
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Manager

Relationship

Another vendor sends proactive emails if their monitoring tools show a problem for a subset of...

Mar 2024
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Manager

Product

CareCloud makes it very easy to submit claims. They also make it easy to schedule patients and enter...

Mar 2024
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Manager

Loyalty

We use the system every day, but we don't use it fully. The system supplements us nicely in areas...

Mar 2024
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Manager

Relationship, Operations

We had really good contact people from the vendor during our implementation. Those people were very...

Mar 2024
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Manager

Relationship

There are people from CareCloud who still call us regularly to make sure that things are going okay....

Mar 2024
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Manager

Operations

CareCloud's training consists of a little bit of everything. Sometimes, the vendor will send out...

Mar 2024
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Manager

Operations

CareCloud could do better in terms of training, but every now and then, it would be nice if they...

Mar 2024
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Analyst/Coordinator

Operations, Product

When we rolled out Charts, an app within CareCloud EHR, the vendor was great in supporting us and...

Feb 2024
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Analyst/Coordinator

Product

With CareCloud Charts, providers can ePrescribe medications and set up orders. If a provider needs...

Feb 2024
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Analyst/Coordinator

Relationship

CareCloud is constantly improving and has progressed over the years. I have a couple of support...

Feb 2024
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Analyst/Coordinator

Culture, Loyalty, Value

CareCloud has worked with us. Most of their features are priced per provider, but we have been given...

Feb 2024
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Analyst/Coordinator

Relationship

CareCloud's support team has been a little tough to reach recently. They have been overly busy, but...

Feb 2024
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Analyst/Coordinator

Relationship

CareCloud sends an email when they have issues. There was a problem with the lab reports, and it was...

Feb 2024
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Analyst/Coordinator

Product

One of the things we like to be able to do is track a patient from admission to discharge, whether...

Feb 2024
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Manager

Relationship, Product

CareCloud EHR has been working very well. It is very easy to use and is up-to-date with everything....

Feb 2024
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Manager

Relationship

CareCloud actually has been doing a pretty good job. Generally, I do not have any complaints. They...

Nov 2023
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Manager

Product

My major complaint is the interface. It is absolutely terrible. It has gotten worse over the years....

Nov 2023
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Manager

Operations, Product

Once people get the hang of the system, it is pretty easy to use. However, if someone is an older...

Nov 2023
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Manager

Operations

CareCloud is very good with training. They actually harass the life out of us too. If there is a new...

Nov 2023
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Manager

Relationship

If there is an issue on CareCloud's end, there is no incentive to get them to correct the issue more...

Nov 2023
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Manager

Relationship

The CareCloud system works pretty well, but if there is an error, CareCloud doesn't always notify...

Nov 2023
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Manager

Relationship

CareCloud’s support team is not as knowledgeable as our contact person, and we struggle with that....

Nov 2023
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Manager

Value

During the COVID-19 pandemic, we fought with CareCloud, and we downgraded. At one point, CareCloud...

Nov 2023
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Manager

Operations

CareCloud’s training was good. I know the CareCloud EHR system really well, and it is very easy to...

Nov 2023
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Manager

Relationship, Product

We are doing well with CareCloud's system, and I don't think we have investigated other solutions,...

Nov 2023
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CEO/President

Culture, Relationship

At one point, the vendor made an attempt to have me talk to somebody who could help, but that person...

Sep 2023
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CEO/President

Relationship, Product

The little things that the vendor has been focusing on are not good things. For example, the updates...

Sep 2023
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CEO/President

Relationship, Product

When the vendor introduced talkEHR, we didn’t hear anything about it. There is no integration...

Sep 2023
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CEO/President

Loyalty, Relationship

We have been with CareCloud for years now, and the only reason we are still with them is that it is...

Sep 2023
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CEO/President

Culture, Product

The vendor has done a better job of documenting things, but what they are documenting is awful. The...

Sep 2023
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CEO/President

Relationship

There is a difference between the support team and the powers that be behind the support team....

Sep 2023
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