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Access info about Small Practice Ambulatory EMR/PM (10 or fewer Physicians) on your dashboard or bookmark under

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CareCloud EHR/PM - Small Practices Comments
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User Commentary

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Manager

Functionality and Upgrades

The system is very straightforward. We have the ability to do so much with the system because we...

Dec 2020
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Manager

Implementation and Training

Not everyone has time to dedicate to learning the system. However, teaching new employees how to use...

Dec 2020
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Manager

Service and Support

The communication with CareCloud is okay. In the past, we had a great relationship because we had an...

Dec 2020
(0)
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Physician

Service and Support

We used to be able to call our case manager and talk about things, but a few years ago, CareCloud...

Dec 2020
(0)
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Physician

Relationship

There doesn't seem to be anyone that we can really call and talk to about our issues. I don't feel...

Dec 2020
(0)
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Physician

Relationship

The vendor isn't very responsive to questions. When we have tasks, they ask very vague, general...

Dec 2020
(0)
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Physician

Relationship

I would like CareCloud to consider bringing back case managers. They used to have one person who...

Dec 2020
(0)
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Physician

Relationship

CareCloud hasn't been particularly proactive for our office. They do updates, but those are very...

Dec 2020
(0)
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Physician

Functionality and Upgrades

The most important attribute for CareCloud to focus on is functionality. I don't want something that...

Dec 2020
(0)
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Physician

Functionality and Upgrades

At this point, the product is part of our long-term plans. I am not a long way from retiring, and I...

Dec 2020
(0)
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Physician

ROI / Cost (care and feeding)

CareCloud hasn't particularly avoided charging for every little thing. They charge us a certain...

Dec 2020
(0)
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Physician

Functionality and Upgrades

The product quality is pretty good, but the system is complicated and hard to learn. It took a long...

Dec 2020
(0)
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Physician

Relationship

I don't receive any executive involvement. We are a smaller office, and the person who deals with...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I don't think anything new has been added. The system is steady, but there have been no major...

Dec 2020
(0)
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Manager

Functionality and Upgrades

CareCloud's EHR interface is very user friendly. It is more user friendly than most solutions that I...

Dec 2020
(0)
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Manager

Implementation and Training

The implementation was efficient. There is no real training, but the vendor offers online courses...

Dec 2020
(0)
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Manager

Technology

The EMR has changed. CareCloud had to move the platform from a web-based model to its own little...

Dec 2020
(0)
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Manager

Service and Support

The updates consist of a new way of running the software, and CareCloud doesn't give any information...

Dec 2020
(0)
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Manager

Interfacing and Integration

Our scanners aren't supported. When we scan something into the EMR, we have to scan that thing into...

Dec 2020
(0)
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Manager

Service and Support

CareCloud isn't where they used to be. There is a lack of up-front information when they make...

Dec 2020
(0)
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Manager

Service and Support

CareCloud's people have engaged with us to try to solve problems, but they haven't really answered...

Dec 2020
(0)
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Manager

Functionality and Upgrades

We find out after the fact about changes and updates; things just show up. We aren't given any...

Dec 2020
(0)
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Manager

Other Observations & Comments

We really don't have any issues with the system. We just usually have server issues that come up in...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We are pretty content with the system. We had some minor issues in the past, but CareCloud is...

Nov 2020
(0)
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Manager

Functionality and Upgrades

CareCloud's new application is going to need some tweaking but with fewer updates. That is kind of...

Nov 2020
(0)
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Manager

Service and Support

We don't get most of the training that we did initially anymore. We used to have a go-to contact at...

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

We have used CareCloud's system for many years, and it has been frustrating the whole time. We are...

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

Right now, medications are a huge problem. Medications that I have sent don't show up in the...

Nov 2020
(0)
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CEO/President

Technology

Everything we do seems like a workaround; something will work, and then it will randomly break. When...

Nov 2020
(0)
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CEO/President

Technology

The training was fine, but the whole tool is clunky. CareCloud trained us as well as they could. But...

Nov 2020
(0)
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CEO/President

Lessons Learned

CareCloud's solution just showed up and added some functionality, so we used it. There isn't...

Nov 2020
(0)
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CEO/President

Other Observations & Comments

Especially in the beginning, CareCloud's solution was way less robust than it is now. And it still...

Nov 2020
(0)
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CEO/President

Service and Support

We used to have one contact who we would call, and that person ensured that things got done. Now,...

Nov 2020
(0)
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CEO/President

Functionality and Upgrades

The one good thing about CareCloud's solution is because the scheduling allows us to schedule people...

Nov 2020
(0)
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CEO/President

Other Observations & Comments

CareCloud got bought out, and MTBC has their own EMR. I think they bought CareCloud so that they...

Nov 2020
(0)
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Manager

Service and Support

CareCloud's service is getting better. We had some issues in the past with the support, but the...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I think we overpay for what we get. As far as the product goes, CareCloud could improve the...

Nov 2020
(0)
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Manager

Future Outlook

I am hoping CareCloud is part of our long-term plans. None of the issues I have are big enough at...

Nov 2020
(0)
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 or  to see details.

Manager

Functionality and Upgrades

I haven't had any upgrades to CareCloud's system. Our original implementation was horrible. That was...

Nov 2020
(0)
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Manager

Technology

CareCloud has definitely made improvements in terms of reliability. The software isn't freezing or...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I haven’t signed on to some of the modules from CareCloud because that would require another monthly...

Nov 2020
(0)
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Manager

Service and Support

For the most part, CareCloud is keeping their promises. But the technical support just isn't that...

Nov 2020
(0)
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Manager

Service and Support

I get automated voicemails from my children’s schools with announcements and messages. It would be...

Nov 2020
(0)
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Physician

Other Observations & Comments

Our end users find the system easy to use when it works. The system doesn’t really drive tangible...

Nov 2020
(0)
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Physician

Functionality and Upgrades

The system is still a little clunky with doing what we need to do. It is clunky with labs; it is...

Nov 2020
(0)
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Physician

Functionality and Upgrades

I have been using a different EMR, and I like it much better. I am using the billing aspect of it as...

Nov 2020
(0)
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Physician

Service and Support

There hasn’t been any ongoing training since the CareCloud national meeting. I feel like we have...

Nov 2020
(0)
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Physician

Service and Support

The web support was basically taking messages about our issues, and the people never got back to us...

Nov 2020
(0)
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Physician

Technology

The system functions, but we just can’t go outside of its current functionality. There are a lot of...

Nov 2020
(0)
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Manager

Relationship

The vendor is getting better when it comes to being proactive, but executive involvement is...

Oct 2020
(0)
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Manager

Other Observations & Comments

We have been working with CareCloud on a few issues that we want them to improve. If they could nail...

Oct 2020
(0)
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Manager

Technology

The system could better support patient care if the technology and normal functionality worked at a...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Our previous PM system was within an in-house network without any access to the outside world. And...

Oct 2020
(0)
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Manager

Implementation and Training

I have onboarded all of the staff members, and CareCloud has always been fully supportive. CareCloud...

Oct 2020
(0)
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Manager

Other Observations & Comments

We really haven’t had any sort of outreach from CareCloud during the COVID-19 crisis. Maybe they...

Oct 2020
(0)
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Manager

Service and Support

Our biggest issue with CareCloud is the cost. When we started using the product, we really liked it....

Oct 2020
(0)
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Manager

Other Observations & Comments

When we first started with CareCloud, we had a client manager who we were extremely fond of. That...

Oct 2020
(0)
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Manager

Future Outlook

We were thinking about leaving CareCloud. Our initial contract was up, and we were going to leave....

Oct 2020
(0)
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Manager

Functionality and Upgrades

We have enrolled in everything CareCloud has offered. The product is extremely simple to use, and...

Oct 2020
(0)
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Manager

Functionality and Upgrades

I don’t feel like the product gets updated as often as it should get updated. CareCloud does a lot...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

In the last few years, I don’t really feel like we have gotten our money’s worth. For the most part,...

Oct 2020
(0)
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Manager

Functionality and Upgrades

At a previous job I had, we did a massive amount of testing whenever we did upgrades to the system....

Oct 2020
(0)
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Manager

Functionality and Upgrades

I would recommend CareCloud's product because I am on it all day long. I know the product really...

Oct 2020
(0)
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Manager

Future Outlook

The system is fine in some ways, but it has also become antiquated. It runs off of Adobe Flash, so...

Oct 2020
(0)
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Manager

Technology

The system does not work as promoted. In CareCloud’s advertising, they talk about their speed and...

Oct 2020
(0)
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Manager

Functionality and Upgrades

CareCloud is not meeting our technology needs. It was almost five years ago when CareCloud released...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

I have looked at the pricing of other EMRs with more current technology, and they are vastly less...

Oct 2020
(0)
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Manager

Functionality and Upgrades

Central has never failed me and works very well for billing. I think the system is very user friendly....

Aug 2020
(0)
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Manager

Service and Support

The vendor's support staff is good at taking our calls and escalating issues quickly when needed....

Aug 2020
(0)
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Manager

Functionality and Upgrades

We will be switching away from Central because, although the EMR is good, it is not suited for our...

Aug 2020
(0)
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Manager

Functionality and Upgrades

CareCloud’s technology supports patient-centered care fairly well. The system is fairly easy to use...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

A large complaint I hear is that CareCloud charges for this and that. They definitely charge for...

Aug 2020
(0)
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Manager

Functionality and Upgrades

It would be lovely if my satisfaction with CareCloud could increase in a year. It will as long as...

Aug 2020
(0)
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Manager

Implementation and Training

The initial training was fairly nonexistent. CareCloud told us to watch videos, which were not...

Aug 2020
(0)
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Manager

Interfacing and Integration

Anytime we need to add a provider or an office or change an address, the system is easy and simple....

Aug 2020
(0)
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Manager

Functionality and Upgrades

If the system did everything CareCloud told us it was going to do, my score would be beautiful. The...

Aug 2020
(0)
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Manager

Service and Support

The support is not helpful at all. The phone support is poor, and CareCloud takes weeks to respond...

Aug 2020
(0)
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Manager

Technology

So far in our experience with CareCloud, the system has gone down or frozen numerous times. We had a...

Jul 2020
(0)
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Manager

Service and Support

I was disappointed with how CareCloud handled the COVID-19 pandemic. There was an email that came...

Jul 2020
(0)
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Manager

Functionality and Upgrades

The EHR is easier to use than another one of CareCloud’s systems that we use.

Jul 2020
(0)
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CEO/President

Technology

Adobe Flash is so outdated that all of the web browsers natively block it because it is so insecure....

Jul 2020
(0)
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CEO/President

Technology

I plan to run my contract out with the vendor, and then I will move to another EMR. EMRs are...

Jul 2020
(0)
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CEO/President

Functionality and Upgrades

I have to report to the CDC. I also have to report to SAS. The product will never track certain...

Jul 2020
(0)
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CEO/President

Service and Support

The vendor executives get involved when they have to. Things seem to move when they are involved....

Jul 2020
(0)
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 or  to see details.

CEO/President

ROI / Cost (care and feeding)

Value is an interesting concept. The CareCloud product is actually well priced considering its...

Jul 2020
(0)
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Physician

Service and Support

CareCloud has incredible support. We can always get a live person. Someone answers within two or...

Jun 2020
(0)
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Physician

ROI / Cost (care and feeding)

I don’t think CareCloud nickel-and-dimes. Obviously, they want us to use their whole suite,...

Jun 2020
(0)
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Physician

Functionality and Upgrades

CareCloud is really good, and they really do try. With technology, we never get a product right the...

Jun 2020
(0)
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Physician

Functionality and Upgrades

I really like the ease of use and intuitiveness of the solution. Basically, it has an Apple-type...

Jun 2020
(0)
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 or  to see details.

Physician

Relationship

I have been able to meet the top executives. I have access to CareCloud's top executive people in...

Jun 2020
(0)
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Manager

Service and Support

We will keep CareCloud. We are not super pleased with everything right now, but there aren't many...

Jun 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would say the vendor avoids charging for every little thing. We get charged for paper statements...

Jun 2020
(0)
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Manager

Service and Support

When we open a ticket, the vendor’s ongoing support people don’t respond. We have to make a ton of...

Jun 2020
(0)
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Manager

Relationship

The vendor went through an acquisition, and the executive management completely evolved. I don't...

Jun 2020
(0)
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 or  to see details.

Manager

Service and Support

CareCloud has been great in regard to giving us support through COVID-19. We are in contact with...

Jun 2020
(0)
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Manager

Implementation and Training

CareCloud was not able to pull over all of our information after the implementation. We are entering...

Jun 2020
(0)
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Manager

Functionality and Upgrades

With CareCloud's system, the second we log in, there is a tutorial that we can go through or a...

Jun 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

No one in our office likes the product. We used to have a different vendor's product, and the...

Jun 2020
(0)
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Analyst/Coordinator

Implementation and Training

We haven’t really had any ongoing training from the vendor. The system as a whole just stinks, so I...

Jun 2020
(0)
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Analyst/Coordinator

Relationship

The vendor made a lot of promises in the beginning about what the product could do, and it is not...

Jun 2020
(0)
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Analyst/Coordinator

Service and Support

Our previous vendor's support team was much better at addressing tickets and walking us through...

Jun 2020
(0)
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