CareCloud EHR/PM - Small Practices Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:27:36 PM and Model.EvProductId = 92704

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

CareCloud’s technology supports patient-centered care fairly well. The system is fairly easy to use...

Aug 2020
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Manager

ROI / Cost (care and feeding)

A large complaint I hear is that CareCloud charges for this and that. They definitely charge for...

Aug 2020
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Manager

Functionality and Upgrades

It would be lovely if my satisfaction with CareCloud could increase in a year. It will as long as...

Aug 2020
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Manager

Implementation and Training

The initial training was fairly nonexistent. CareCloud told us to watch videos, which were not...

Aug 2020
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Manager

Interfacing and Integration

Anytime we need to add a provider or an office or change an address, the system is easy and simple....

Aug 2020
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Manager

Functionality and Upgrades

If the system did everything CareCloud told us it was going to do, my score would be beautiful. The...

Aug 2020
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Manager

Service and Support

The support is not helpful at all. The phone support is poor, and CareCloud takes weeks to respond...

Aug 2020
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Manager

Technology

So far in our experience with CareCloud, the system has gone down or frozen numerous times. We had a...

Jul 2020
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Manager

Service and Support

I was disappointed with how CareCloud handled the COVID-19 pandemic. There was an email that came...

Jul 2020
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Manager

Functionality and Upgrades

The EHR is easier to use than another one of CareCloud’s systems that we use.

Jul 2020
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CEO/President

Technology

Adobe Flash is so outdated that all of the web browsers natively block it because it is so insecure....

Jul 2020
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CEO/President

Technology

I plan to run my contract out with the vendor, and then I will move to another EMR. EMRs are...

Jul 2020
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CEO/President

Functionality and Upgrades

I have to report to the CDC. I also have to report to SAS. The product will never track certain...

Jul 2020
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CEO/President

Service and Support

The vendor executives get involved when they have to. Things seem to move when they are involved....

Jul 2020
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CEO/President

ROI / Cost (care and feeding)

Value is an interesting concept. The CareCloud product is actually well priced considering its...

Jul 2020
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Physician

Service and Support

CareCloud has incredible support. We can always get a live person. Someone answers within two or...

Jun 2020
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Physician

ROI / Cost (care and feeding)

I don’t think CareCloud nickel-and-dimes. Obviously, they want us to use their whole suite,...

Jun 2020
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Physician

Functionality and Upgrades

CareCloud is really good, and they really do try. With technology, we never get a product right the...

Jun 2020
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Physician

Functionality and Upgrades

I really like the ease of use and intuitiveness of the solution. Basically, it has an Apple-type...

Jun 2020
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Physician

Relationship

I have been able to meet the top executives. I have access to CareCloud's top executive people in...

Jun 2020
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Manager

Service and Support

We will keep CareCloud. We are not super pleased with everything right now, but there aren't many...

Jun 2020
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Manager

ROI / Cost (care and feeding)

I would say the vendor avoids charging for every little thing. We get charged for paper statements...

Jun 2020
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Manager

Service and Support

When we open a ticket, the vendor’s ongoing support people don’t respond. We have to make a ton of...

Jun 2020
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Manager

Relationship

The vendor went through an acquisition, and the executive management completely evolved. I don't...

Jun 2020
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Manager

Service and Support

CareCloud has been great in regard to giving us support through COVID-19. We are in contact with...

Jun 2020
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Manager

Implementation and Training

CareCloud was not able to pull over all of our information after the implementation. We are entering...

Jun 2020
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Manager

Functionality and Upgrades

With CareCloud's system, the second we log in, there is a tutorial that we can go through or a...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

No one in our office likes the product. We used to have a different vendor's product, and the...

Jun 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We haven’t really had any ongoing training from the vendor. The system as a whole just stinks, so I...

Jun 2020
 Helpful

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Analyst/Coordinator

Relationship

The vendor made a lot of promises in the beginning about what the product could do, and it is not...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Our previous vendor's support team was much better at addressing tickets and walking us through...

Jun 2020
 Helpful

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CEO/President

Technology

We have had ongoing problems with the CareCloud system. I don’t know what issues they have had on...

Jan 2020
 Helpful

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CEO/President

Service and Support

I would like to have someone from CareCloud dedicated to our organization refresh us and see whether...

Jan 2020
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CEO/President

Relationship

I never talk to the executives at CareCloud, but that is something I would like to do. If I had...

Jan 2020
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Manager

Technology

Some maneuvers require going into different screens too often. And some things just require too much...

Jan 2020
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Manager

Other Observations & Comments

We also have Concierge RCM, but our doctors never got on board with it. We are comfortable because...

Jan 2020
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Manager

Relationship

As the vendor has been growing, they have restructured the way they do things, and that is part of...

Jan 2020
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Manager

Technology

CareCloud's system has a problem with intermittent downtime, and downtime always seems to happen at...

Jan 2020
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Manager

Technology

CareCloud has a site where we can provide suggestions on how to make the system run better, but I...

Jan 2020
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Manager

Relationship

At this point, I couldn't recommend CareCloud. Hopefully, in a year from now, we will be done with CareCloud....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

We are pretty frustrated with CareCloud at this point. We are looking into switching. CareCloud has...

Nov 2019
 Helpful

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Manager

Implementation and Training

Working with CareCloud has been rough through every step of any implementation, and that includes...

Nov 2019
 Helpful

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Manager

Service and Support

CareCloud likes to act like they are proactive. They talk like they are, but we haven't really seen...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

CareCloud does a decent job of letting us know what is coming out in updates and that sort of thing.

Nov 2019
 Helpful

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Manager

Interfacing and Integration

CareCloud does fine with integrations. Luckily, we haven’t had a ton of bridging issues with them.

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The scheduling part of the system has always been super slow for us, and that is a sticking point...

Nov 2019
 Helpful

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Manager

Service and Support

CareCloud has tried to get better, but sadly, they have problems on their back end that the support...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

It is unlikely that the system will be part of our long-term plans. The system has never performed...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor has not kept their promises. If the vendor can charge us for something, they will. The...

Nov 2019
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Manager

Functionality and Upgrades

We tried to upgrade the system so that we could do online payments and bookings. We did the upgrade...

Nov 2019
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Manager

Service and Support

We would like the vendor to follow through, answer complaints, and give us the product that we were...

Nov 2019
 Helpful

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Manager

Interfacing and Integration

We can modify the view based on the users’ needs, and the integration with the other components of...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The PM system is very easy to use. That isn’t to say that people without a college degree are more...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The system is very user friendly and intuitive on the front line. It is user friendly for everyone...

Nov 2019
 Helpful

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Manager

Implementation and Training

CareCloud is really big on training. They host routine webinars from various topics. If we miss a...

Nov 2019
 Helpful

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Director

Functionality and Upgrades

The recent issues that we had with the system and servers probably could have been identified on the...

Oct 2019
 Helpful

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Director

ROI / Cost (care and feeding)

The documentation is easy to build. The product offers a fast and efficient way to chart. We are a...

Oct 2019
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Director

Implementation and Training

There is a lack of training on the practice management side. CareCloud does a great job when they...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Doctors have asked for certain things when we first started because they feel like they are...

Oct 2019
 Helpful

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Manager

Technology

The system is always having issues. We can’t get certain things to load. There is no communication....

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

Automatic updates are great when they work, but they aren’t so great when the changes cause things...

Oct 2019
 Helpful

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Manager

Future Outlook

If we could find a better system that is more efficient, then we would probably switch to it. We...

Oct 2019
 Helpful

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Manager

Service and Support

We are still waiting for things to be fixed. We have open cases that go back well over a year that...

Oct 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

The vendor brings out new things that would be great, but they want us to pay for the add-ons. When...

Oct 2019
 Helpful

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Manager

Implementation and Training

We didn’t get any training. We were told to watch videos and have fun basically.

Oct 2019
 Helpful

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Manager

Relationship

The biggest thing for the vendor to work on is communication. That would be key for us.

Oct 2019
 Helpful

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Manager

Technology

The biggest issues for us are the system being up and working, connectivity issues, and communication....

Oct 2019
 Helpful

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Manager

Service and Support

The vendor eventually fixes things, but then there is a new issue the next day. There is a constant...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

There are quirks that come with monthly updates and upgrades. Those quirks don't break anything...

Oct 2019
 Helpful

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Physician

Functionality and Upgrades

I like that the product is online. Sometimes the product can be a bit delayed, but we can access the...

Oct 2019
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Physician

Functionality and Upgrades

I like the medication list, but it might be nice to alphabetize or rename the medications as we like...

Oct 2019
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Physician

Functionality and Upgrades

The charting is simple and easy to do; it is straightforward. I like the function for saving...

Oct 2019
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Physician

Functionality and Upgrades

I would love for the product to have additional functions like there are in other EHRs I have used....

Oct 2019
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Physician

Service and Support

We have had a case open with support people for several weeks about broken functionality from an...

Oct 2019
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Physician

Relationship

CareCloud is prompt about getting back to us sometimes.

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

CareCloud's product has been a nightmare from the beginning and has a lot of inefficiencies. We can...

Oct 2019
 Helpful

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Manager

Service and Support

CareCloud is a very good company to work with. They have excellent vision and industry knowledge....

Sep 2019
 Helpful

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Manager

Service and Support

We are never put on hold when we call in. The service is quick and effective. When we are given a...

Sep 2019
 Helpful

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Manager

Functionality and Upgrades

The only issue we have with the software is that we would like to see differences in the billing...

Sep 2019
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Manager

Functionality and Upgrades

The software is easy to learn and use. The screens are designed to allow us to process a patient's...

Sep 2019
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Physician

Relationship

CareCloud doesn't keep all of their promises. We had some issues with credentialing. The person that...

Sep 2019
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Physician

Implementation and Training

I didn't know that CareCloud offered training. I taught myself how to use the system.

Sep 2019
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Physician

Functionality and Upgrades

We tried to add some pieces to CareCloud's product, and those pieces haven't been helpful at all. We...

Sep 2019
 Helpful