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CareCloud EHR/PM - Small Practices Commentary
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Subject Expert
Eder Lagemann
VP of Engagement
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User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The support team is frequently unable to resolve patient safety issues in a timely manner.
We can always get ahold of someone from CareCloud. We can also always talk to a live person. We may...
We have had some rough times with CareCloud, but they continue to improve. CareCloud hasn't kept all...
CareCloud only charges extra when we add things. CareCloud charges, but they are cool about it....
If CareCloud has something going on, I will get an email about whether it involves things that we...
Overall, I am happy with the system. I can do my billing. I know what the system does and what...
When we implemented the Collective IQ tool, we didn't really get any training on it. I don't know...
All of CareCloud’s training is online, and when we need training, it is easy to get ahold of the...
There is a functionality we would like to see in CareCloud's system. When a patient gets reminder...
CareCloud could give us a little more heads-up when it comes to upgrades. Mostly, the upgrades are...
CareCloud delivers more technology than we care to think about. We ask for very little, but when we...
CareCloud offers us lots of different options. We are an older practice, and we still use paper...
Commentary Summary
Comment Type Breakout