CareCloud EHR/PM - Small Practices Commentary
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Subject Expert
Eder Lagemann
Research Director
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User Commentary
Relationship
The support team is frequently unable to resolve patient safety issues in a timely manner.
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Relationship
We can always get ahold of someone from CareCloud. We can also always talk to a live person. We may...
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Culture, Loyalty, Relationship
We have had some rough times with CareCloud, but they continue to improve. CareCloud hasn't kept all...
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Value
CareCloud only charges extra when we add things. CareCloud charges, but they are cool about it....
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Relationship
If CareCloud has something going on, I will get an email about whether it involves things that we...
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Relationship, Product
Overall, I am happy with the system. I can do my billing. I know what the system does and what...
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Operations
When we implemented the Collective IQ tool, we didn't really get any training on it. I don't know...
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Relationship
All of CareCloud’s training is online, and when we need training, it is easy to get ahold of the...
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Product
There is a functionality we would like to see in CareCloud's system. When a patient gets reminder...
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Operations
CareCloud could give us a little more heads-up when it comes to upgrades. Mostly, the upgrades are...
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Relationship
CareCloud delivers more technology than we care to think about. We ask for very little, but when we...
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Value
CareCloud offers us lots of different options. We are an older practice, and we still use paper...
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Loyalty, Operations
We moved to the solution from a DOS-based system that was much faster. It was harder to train...
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Loyalty
CareCloud will work with our preferred vendor for appointment reminders, and the solutions will...
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Relationship
I don't think CareCloud has any proactive service. If we start to struggle with slowness issues or...
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Loyalty, Value
I would buy the solution again. When we selected the product, our EHR vendor didn’t offer a practice...
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Product
The solution has intake forms, but I feel like, in the end, because efficiency is my number-one...
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Product, Value
I feel as though the product does what it is supposed to do. A solution like this must have a...
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Value
CareCloud avoids charging for every little thing. They really include a lot. Additionally, I feel...
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Loyalty
The solution is part of our long-term plans. The transition to different software is very painful....
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Commentary Summary
Comment Type Breakout