CareTech Solutions Extensive IT Outsourcing Comments

 

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Commentary Summary

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User Commentary

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CIO

Relationship

CareTech Solutions doesn’t seem to invest in their analysts, and their analysts don’t take ownership...

May 2020
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Director

Tools and Methodology

CareTech Solutions needs to look further ahead. They need to be less reactive. They should put a...

Dec 2019
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Director

People and Knowledge

We contract with CareTech Solutions for FTEs, and they can't staff us fully. The caliber of...

Dec 2019
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Director

Tools and Methodology

CareTech Solutions has helped us strategize. They have identified that we need people in certain...

Dec 2019
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CIO

Relationship

CareTech's on-site leader came in and really turned things around. We work together with CareTech to...

Nov 2019
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CIO

Tools and Methodology

CareTech's service needs more fine-tuning. CareTech needs to be more strategic and invest in their...

Nov 2019
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CIO

People and Knowledge

CareTech's staff is really good. The staff members have improved a lot. CareTech hired some really...

Nov 2019
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CIO

Other Observations

I don't think we can really expect to get any strategic ability from our partnership with CareTech.

Nov 2019
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CIO

Tools and Methodology

CareTech works with us really well.

Nov 2019
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CIO

Tools and Methodology

I really like how CareTech has turned things around.

Nov 2019
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CIO

ROI and Cost

CareTech Solutions doesn't nickel-and-dime. We account for every dollar that we spend, and CareTech...

Apr 2019
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CIO

Lessons Learned

I would recommend CareTech Solutions with a caveat. Knowing what we know now about the company...

Apr 2019
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CIO

Tools and Methodology

CareTech Solutions has a combination of a shared service model and a field services model. I don’t...

Apr 2019
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CIO

People and Knowledge

CareTech Solutions' resources are performing well. CareTech Solutions probably flipped out their...

Apr 2019
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CIO

Tools and Methodology

One area where we are still finding a lot of variability from CareTech Solutions is in the...

Apr 2019
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CIO

Other Observations

One of the resources from CareTech Solutions has been very good for our account. Having said that,...

Apr 2019
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VP/Other Executive

Relationship

I have relationships with pretty much all of the executives. If I need anything from them, I can ask....

Nov 2018
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VP/Other Executive

Future Outlook

When our contract was up, CareTech Solutions kept our business. They were very supportive and...

Nov 2018
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VP/Other Executive

Future Outlook

We rely on CareTech Solutions to bring things to the table. As they drive functionality, we will...

Nov 2018
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VP/Other Executive

Tools and Methodology

CareTech Solutions' software supports all of our core products across our different businesses.

Nov 2018
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VP/Other Executive

Tools and Methodology

CareTech Solutions is always optimizing, and we are always tweaking things and trying to create a...

Nov 2018
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VP/Other Executive

Project Results

We use CareTech Solutions for a lot of things, and the outcome that we have received is high...

Nov 2018
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VP/Other Executive

Project Results

I would definitely recommend CareTech Solutions. I recommend them to anyone looking at IT outsourcing....

Nov 2018
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CIO

Tools and Methodology

CareTech Solutions has a process. They are executing their process, and they are integrated with our...

Nov 2018
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CIO

Project Results

CareTech Solutions does some EMR support for us. Our EMR is broken in a couple of ways. CareTech...

Nov 2018
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CIO

Project Results

We wanted more proactive management of service requests and tickets. We wanted those things at a...

Nov 2018
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CIO

Project Results

Our end users are satisfied with the support from CareTech Solutions. We track all of our customer...

Nov 2018
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CIO

Other Observations

We purchased services from CareTech Solutions when we moved to an outsourced model. We moved to a...

Nov 2018
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CIO

Other Observations

We have been moving to pushing everything to local resources rather than shared services. CareTech...

Nov 2018
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CIO

Other Observations

I don’t buy the concept of a clinical service desk. When we get into the specific needs that we...

Nov 2018
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CIO

Project Results

I was very upset with CareTech Solutions because their performance kept going downhill. They weren’t...

Sep 2018
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CIO

Tools and Methodology

I was quite mad with CareTech Solutions. I made an effort to meet with them. I met with their...

Sep 2018
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CIO

Project Results

CareTech Solutions has taken too long to hire people to fill some of my open positions. I sometimes...

Sep 2018
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CIO

Tools and Methodology

Some resources that were supposed to be full-time resources for us have been moved to shared...

Sep 2018
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CIO

Tools and Methodology

I don’t see CareTech Solutions truly owning the solutions. Their staff are purely transactional. We...

Sep 2018
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CEO/President

Win/Loss - Why they were selected (by current clients)

When we were shopping for IT outsourcing services, we were looking for a firm that could think...

Dec 2017
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