HTC Global Payer IT Services Commentary
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Trent Davis
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KLAS Research Director - Trent Davis
 
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User Commentary

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Director

Relationship, Relationship, Services, Services

HTC Global Services is a good strategic fit for our organization, and we like what they have brought...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We are extremely happy with the firm and the support that we get. One of our deciding factors to go...

Oct 2023
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Director

Relationship, Relationship

Our relationship with the firm is young, so it isn’t as strong as our relationships with other firms...

Oct 2023
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Director

Value, Value

We have seen a lot of tangible outcomes from the firm. Though our cloud journey is still a work in...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

One of the things that differentiates HTC Global Services is their customer centricity. They are in...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Services, Services

In terms of their PMO capability, HTC Global Services is excellent. We didn't have a lot of...

Oct 2023
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Director

Relationship, Relationship

HTC Global Services is extremely good, and we are extremely happy with them. We got all the support...

Oct 2023
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Director

Relationship, Relationship

Our relationship with HTC Global Services is still pretty young, but within these few years, they...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

One thing that differentiates HTC Global Services from the competition is their customer centricity...

Oct 2023
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Director

Relationship, Relationship

From an advocacy landscape perspective, we had a strong interaction and collaboration with Epic. We...

Oct 2023
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Director

Loyalty, Loyalty

We went with HTC Global Services because of the value propositions they bring in. I don't have a...

Oct 2023
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Director

Relationship, Relationship

One way HTC Global Services stood out was their customer centricity and their responsiveness in...

Oct 2023
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CIO

Relationship, Relationship, Relationship

Overall, HTC Global Services' staff has been good to work with, and their senior-level people have...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Operations, Operations, Operations

The staff that we have dealt with so far at HTC Global Services has been a little on the junior...

Aug 2023
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CIO

Relationship, Relationship, Relationship

We haven’t found a huge strategic advantage in HTC Global Services’ insights or guidance on a lot of...

Aug 2023
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CIO

Relationship, Relationship, Relationship

We haven’t found that HTC Global Services has been severely lacking insights or guidance. The firm...

Aug 2023
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Director

Relationship, Relationship, Relationship

The firm has managed the scope of the work well and understands what it means to succeed in an...

Jul 2023
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Director

Relationship, Relationship, Relationship

We like when the firm pivots when things don’t go according to plan. We are in a tough market, and...

Jul 2023
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Director

Value, Value, Value

HTC Global Services doesn’t initially avoid charging for every little thing, but the vendor is...

Jul 2023
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Director

Relationship, Relationship, Relationship

HTC Global Services’ executive team is really present and engaged, and they regularly connect with...

Jul 2023
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Director

Relationship, Relationship, Relationship

The thing that HTC Global Services could have improved is how the offshore team coordinated in this...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

Something that sets HTC Global Services apart from some of their competitors is the speed at which...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

The thing that impressed me about HTC Global Services is their senior leadership. They were directly...

Jun 2023
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Director

Relationship, Relationship, Relationship

We would go back to HTC Global Services because of their ability to find qualified resources quickly...

Jun 2023
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Director

Relationship, Relationship, Relationship

HTC Global Services needs to increase their bench strength. There are always going to be examples...

Jun 2023
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Director

Relationship, Relationship, Relationship

We like the engagement at the executive level and the team level to work collaboratively. We have...

Jun 2023
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Manager

Relationship, Relationship, Relationship, Services

Unfortunately, there has been some turnover based on performance issues with HTC Global Services....

Jun 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

We vetted a lot of partners. Based on our criteria, HTC Global Services was able to meet our needs....

Jun 2023
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Manager

Relationship, Relationship, Relationship

The strength of the partnership from above is good, but the partnership is not good at the ground...

May 2023
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Manager

Value, Value, Value

The cost is fixed, so there is no way that we are going to get an additional bill. That is good.

May 2023
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Manager

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

With the way the project is going, I doubt that we would use HTC Global Services again. The firm's...

May 2023
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Manager

Relationship, Relationship, Relationship, Services, Services, Services

I would want the higher management, not the immediate people who are managing the team on the ground...

May 2023
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Manager

Relationship, Relationship, Relationship

The people are nice, but we have an issue with the skill set. HTC Global Services' people don't have...

May 2023
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VP/Other Executive

Relationship

I would tell people to ask for résumés or referrals and to go after A+ resources because the firm’s...

Apr 2023
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VP/Other Executive

Services

HTC Global Services is smaller than other firms, and HTC Global Services doesn't play as many games....

Apr 2023
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VP/Other Executive

Relationship, Services

Working with HTC Global Services is like having big rocks in a glass jar. I have to have sand in...

Apr 2023
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Director

Relationship

For how we use HTC Global Services in a targeted environment, they do a really good job. Our teams...

Mar 2023
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Director

Relationship

The only negative feedback I get about HTC Global Services is that some of our managers want to...

Mar 2023
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Director

Relationship

Traditionally, HTC Global Services is very high touch, and they always have good, strong account...

Mar 2023
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Director

Relationship

HTC Global Services has always been willing to negotiate, and they are willing to work with us on...

Mar 2023
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Director

Loyalty, Relationship

I expect we will continue to work with HTC Global Services in the future, and we are trying to find...

Mar 2023
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