HTC Global Payer IT Services Commentary
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Trent Davis
Research Director
KLAS Research Director - Trent Davis
 
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User Commentary

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Director

Services, Value

We haven't really used HTC Global Services strategically because we tend to go with larger partners....

Mar 2024
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Director

Relationship

The account team has always been good. The firm has quality people who will come to the table and be...

Mar 2024
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Director

Services

We have been scaling back and have other vendors in place, and HTC Global Services sometimes has...

Mar 2024
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Director

Relationship

HTC Global Services is a good vendor and treats us like an important customer. They make us feel...

Mar 2024
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Director

Relationship, Operations

HTC Global Services goes the extra mile to help us. In the initial phase of our project, we saw some...

Mar 2024
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Director

Loyalty

The key driver and primary reason we went ahead with HTC Global Services over the other firms we...

Mar 2024
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Director

Loyalty, Relationship, Services

We want HTC Global Services to explore and expand into other areas, like clinical operations. Right...

Mar 2024
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Director

Relationship, Relationship, Services, Services

HTC Global Services is a good strategic fit for our organization, and we like what they have brought...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

We are extremely happy with the firm and the support that we get. One of our deciding factors to go...

Oct 2023
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Director

Relationship, Relationship

Our relationship with the firm is young, so it isn’t as strong as our relationships with other firms...

Oct 2023
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Director

Value, Value

We have seen a lot of tangible outcomes from the firm. Though our cloud journey is still a work in...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

One of the things that differentiates HTC Global Services is their customer centricity. They are in...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship, Services, Services

In terms of their PMO capability, HTC Global Services is excellent. We didn't have a lot of...

Oct 2023
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Director

Relationship, Relationship

HTC Global Services is extremely good, and we are extremely happy with them. We got all the support...

Oct 2023
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Director

Relationship, Relationship

Our relationship with HTC Global Services is still pretty young, but within these few years, they...

Oct 2023
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Director

Loyalty, Loyalty, Relationship, Relationship

One thing that differentiates HTC Global Services from the competition is their customer centricity...

Oct 2023
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Director

Relationship, Relationship

From an advocacy landscape perspective, we had a strong interaction and collaboration with Epic. We...

Oct 2023
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Director

Loyalty, Loyalty

We went with HTC Global Services because of the value propositions they bring in. I don't have a...

Oct 2023
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Director

Relationship, Relationship

One way HTC Global Services stood out was their customer centricity and their responsiveness in...

Oct 2023
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CIO

Relationship, Relationship, Relationship

Overall, HTC Global Services' staff has been good to work with, and their senior-level people have...

Aug 2023
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CIO

Relationship, Relationship, Relationship, Operations, Operations, Operations

The staff that we have dealt with so far at HTC Global Services has been a little on the junior...

Aug 2023
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CIO

Relationship, Relationship, Relationship

We haven’t found a huge strategic advantage in HTC Global Services’ insights or guidance on a lot of...

Aug 2023
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CIO

Relationship, Relationship, Relationship

We haven’t found that HTC Global Services has been severely lacking insights or guidance. The firm...

Aug 2023
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Director

Relationship, Relationship, Relationship

The firm has managed the scope of the work well and understands what it means to succeed in an...

Jul 2023
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Director

Relationship, Relationship, Relationship

We like when the firm pivots when things don’t go according to plan. We are in a tough market, and...

Jul 2023
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Director

Value, Value, Value

HTC Global Services doesn’t initially avoid charging for every little thing, but the vendor is...

Jul 2023
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Director

Relationship, Relationship, Relationship

HTC Global Services’ executive team is really present and engaged, and they regularly connect with...

Jul 2023
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Director

Relationship, Relationship, Relationship

The thing that HTC Global Services could have improved is how the offshore team coordinated in this...

Jun 2023
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Director

Relationship, Relationship, Relationship, Services, Services, Services

Something that sets HTC Global Services apart from some of their competitors is the speed at which...

Jun 2023
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Director

Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship

The thing that impressed me about HTC Global Services is their senior leadership. They were directly...

Jun 2023
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