HTC Global Payer IT Services Commentary
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Subject Expert
Trent Davis
Research Director
Commentary Summary
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User Commentary
Services, Value
We haven't really used HTC Global Services strategically because we tend to go with larger partners....
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Relationship
The account team has always been good. The firm has quality people who will come to the table and be...
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Services
We have been scaling back and have other vendors in place, and HTC Global Services sometimes has...
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Relationship
HTC Global Services is a good vendor and treats us like an important customer. They make us feel...
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Relationship, Operations
HTC Global Services goes the extra mile to help us. In the initial phase of our project, we saw some...
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Loyalty
The key driver and primary reason we went ahead with HTC Global Services over the other firms we...
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Loyalty, Relationship, Services
We want HTC Global Services to explore and expand into other areas, like clinical operations. Right...
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Relationship, Relationship, Services, Services
HTC Global Services is a good strategic fit for our organization, and we like what they have brought...
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Loyalty, Loyalty, Relationship, Relationship
We are extremely happy with the firm and the support that we get. One of our deciding factors to go...
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Relationship, Relationship
Our relationship with the firm is young, so it isn’t as strong as our relationships with other firms...
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Value, Value
We have seen a lot of tangible outcomes from the firm. Though our cloud journey is still a work in...
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Loyalty, Loyalty, Relationship, Relationship
One of the things that differentiates HTC Global Services is their customer centricity. They are in...
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Loyalty, Loyalty, Relationship, Relationship, Services, Services
In terms of their PMO capability, HTC Global Services is excellent. We didn't have a lot of...
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Relationship, Relationship
HTC Global Services is extremely good, and we are extremely happy with them. We got all the support...
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Relationship, Relationship
Our relationship with HTC Global Services is still pretty young, but within these few years, they...
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Loyalty, Loyalty, Relationship, Relationship
One thing that differentiates HTC Global Services from the competition is their customer centricity...
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Relationship, Relationship
From an advocacy landscape perspective, we had a strong interaction and collaboration with Epic. We...
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Loyalty, Loyalty
We went with HTC Global Services because of the value propositions they bring in. I don't have a...
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Relationship, Relationship
One way HTC Global Services stood out was their customer centricity and their responsiveness in...
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Relationship, Relationship, Relationship
Overall, HTC Global Services' staff has been good to work with, and their senior-level people have...
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Relationship, Relationship, Relationship, Operations, Operations, Operations
The staff that we have dealt with so far at HTC Global Services has been a little on the junior...
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Relationship, Relationship, Relationship
We haven’t found a huge strategic advantage in HTC Global Services’ insights or guidance on a lot of...
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Relationship, Relationship, Relationship
We haven’t found that HTC Global Services has been severely lacking insights or guidance. The firm...
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Relationship, Relationship, Relationship
The firm has managed the scope of the work well and understands what it means to succeed in an...
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Relationship, Relationship, Relationship
We like when the firm pivots when things don’t go according to plan. We are in a tough market, and...
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Value, Value, Value
HTC Global Services doesn’t initially avoid charging for every little thing, but the vendor is...
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Relationship, Relationship, Relationship
HTC Global Services’ executive team is really present and engaged, and they regularly connect with...
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Relationship, Relationship, Relationship
The thing that HTC Global Services could have improved is how the offshore team coordinated in this...
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Relationship, Relationship, Relationship, Services, Services, Services
Something that sets HTC Global Services apart from some of their competitors is the speed at which...
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
The thing that impressed me about HTC Global Services is their senior leadership. They were directly...
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Relationship, Relationship, Relationship
We would go back to HTC Global Services because of their ability to find qualified resources quickly...
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Relationship, Relationship, Relationship
HTC Global Services needs to increase their bench strength. There are always going to be examples...
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Relationship, Relationship, Relationship
We like the engagement at the executive level and the team level to work collaboratively. We have...
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Relationship, Relationship, Relationship, Services
Unfortunately, there has been some turnover based on performance issues with HTC Global Services....
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
We vetted a lot of partners. Based on our criteria, HTC Global Services was able to meet our needs....
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Relationship, Relationship, Relationship
The strength of the partnership from above is good, but the partnership is not good at the ground...
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Value, Value, Value
The cost is fixed, so there is no way that we are going to get an additional bill. That is good.
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Loyalty, Loyalty, Loyalty, Relationship, Relationship, Relationship
With the way the project is going, I doubt that we would use HTC Global Services again. The firm's...
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Relationship, Relationship, Relationship, Services, Services, Services
I would want the higher management, not the immediate people who are managing the team on the ground...
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Relationship, Relationship, Relationship
The people are nice, but we have an issue with the skill set. HTC Global Services' people don't have...
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