Carium Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
Commentary Summary
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User Commentary
Product
Carium has already worked on some improvements, but the improvements they put in place to address...
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Relationship
Sometimes it is hard to get ahold of Carium and I get frustrated because we have to repeat the...
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Relationship
I can’t think of any time that Carium brought anything to our attention about any issues or ever...
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Product, Value
Our biggest disappointment overall with Carium’s program and the service has been the devices....
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Value
We haven’t had issues with extra charges from Carium. If things have ended up costing us more than...
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Product
I have recommended people look into Carium as a solution. Carium may not necessarily be a great fit...
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Loyalty
We are considering other options due to some of Carium’s limitations, but I doubt we are going to...
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Relationship, Product
Because Carium is a young company, their software is still being developed, so they are still...
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Relationship
Sometimes resolutions have taken a while with Carium, but that is how things are with technology,...
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Relationship
Every once in a while, we get an email about some enhancements, but those messages lack specific...
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Product, Value
Nothing in the software is increasing patient outcomes. We get data on how much time somebody spends...
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Relationship, Operations, Product
Carium doesn't have a good system of letting us know whether they have a calendar for our updates...
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Relationship
The people from Carium listen and try to do their best for us. I don't know whether they don't have...
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Relationship
It would be nice to better understand the limits in our scope of work and the things that will cost...
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Operations
In the beginning, there was some very high-level but brief training. For the most part, everyone has...
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Relationship, Operations, Product
When enhancements are made, especially global enhancements that may help other people, we get a...
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Relationship, Product
Carium is not where they should be for chronic care and certain care management programs. They don't...
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Relationship
Carium works with us on integrations, and they do what they can on their side. We recently completed...
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Product
If someone has any sense of technology and can use a computer, they can easily navigate Carium. It...
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Relationship
Carium is good about getting back quickly about our support needs, especially if there is an urgent...
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Relationship
We have been working with Carium for several years. We meet with them regularly, and that is great....
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Product
Carium is a robust platform that has, for the most part, the items that I need to provide the...
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Relationship
Carium is very responsive and pleasant to work with. If I have any needs or questions about any new...
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Product
Some providers have embraced the future of healthcare technology more than others. There are always...
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Relationship
We have a close relationship with the vendor. There is lots of great communication. Carium takes our...
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Loyalty, Product
For the most part, Carium's product does what it has been promoted to do. Carium has adapted to...
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Loyalty, Product
One area that we want to look at is devices and monitoring related to specialty care at home. Carium...
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Relationship
We have to bring up problems with Carium because they don't proactively tell us when there is a...
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Value
Carium's system is very valuable to me. It isn't cheap, but it has a reasonable cost. The system is...
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Relationship, Product
I have worked with a lot of other vendors' products, so I know that Carium's product is superior....
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Relationship
I have been involved with Carium's executives, and I speak to the vendor's senior team all the time....
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Relationship
We had a big project that was very complex with a lot of moving parts that we really needed Carium...
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Culture
There have been times when we have felt like a given body of work was all included in a particular...
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Product
I have a sticking point around reporting functionality, and that is my biggest issue with the...
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Relationship
Every time I have had to reach out to Carium, things have always been very good. The vendor lets us...
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Relationship
I don't know what Carium’s process is for looking for continued improvements for the end user. They...
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Product
Carium’s user-friendliness is pretty high, especially when we compare the system with some of the...
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Operations
I don't think we have had much of any training past the initial start with Carium. It isn't like...
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Value
Carium’s pricing structure is really simple and easy. The only thing that they charge for is...
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Operations
The design of Carium is excellent, and the vendor is responsive with their work. The system is the...
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Product
There are a couple of things that would make Carium faster to use. For example, in our world, we...
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Product
There is some work that we are discussing with Carium about capturing more data, and that work would...
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Product, Value
We can't deliver service without care documentation, so we have to build chronic care plans for each...
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Loyalty, Product, Value
We are extremely satisfied with Carium and everything they do. We wouldn't swap the vendor out for...
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Product
Carium really does a great job on the patient interface. With the patient interface, there is only...
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Product
We did a heuristic analysis of Carium through a third-party healthcare research firm, and the system...
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Loyalty, Relationship
We expect our satisfaction with Carium to stay the same unless the vendor sells things to somebody...
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Relationship
Carium consistently comes up with solutions for me. I present problems or pain points to the vendor,...
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Operations
We have been working on a project with Carium and implementing something new. It went live recently,...
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Product
We have some patients in their eighties, so it takes a bit more work on our part to help them use...
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Product
We are still working out just a few bugs to make the workflow work a bit more smoothly on our side...
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Relationship
Carium provides consistent, timely customer support in reaction to what we need as a team. They...
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Product
We have been speaking with Carium at length, and they have already made several updates to their...
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Operations, Product
For patients that are technologically savvy, Carium's product is very easy to navigate and set up,...
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Relationship
My only complaint is that I do most of my communication with people on my phone. We need to keep...
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Relationship
Carium was very responsive and helped us problem solve, but our patients seemed to get logged out of...
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Relationship, Product
For me to be more satisfied with Carium's proactivity, I would like Carium to touch base...
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Relationship
When I meet with people from Carium, I usually meet with the people who can schedule and the people...
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Product
In order to use Carium's system, we have to download an app. That app will show patients their...
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Relationship, Product
We have received a lot of support with using Carium's product, but it has been challenging to get...
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Relationship
Carium is great to work with, and we love their coaches. Carium is a small vendor, so they are very...
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Relationship, Product
The product has many great features, like goal setting and the ability to send reminders for things....
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Product
We have very few staff members that always go to Carium and depend on it, but our health coaches who...
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Product
There is potential for Carium, but we are not using it to its potential, and our program is...
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Relationship
I would buy Carium again because it is very easy to work with the vendor's people. The vendor gives...
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Operations
We used to have a trainer at our institution, but now that we don't, training is harder. When we...
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Loyalty, Relationship
There is a lot of potential, and Carium is getting there in terms of helping with integration and...
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Relationship, Product
I would buy this product again because it is an excellent product. There is really nothing that...
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Operations, Product
The ease of use for patients is lower than the ease of use for staff, but that is just because some...
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Operations
A challenge with the implementation was getting patients to understand how important things were for...
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Operations
We could have been more focused, project driven, and involved on both sides during the...
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Product, Value
The patients’ blood pressure readings have come down drastically since we started this program.
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Relationship, Product
With a rapidly growing field, the Carium product is one of many products to fit the RPM need. The...
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Loyalty, Product
There are a lot of things available in Carium's system that I don't have time to tap into. Carium is...
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Product
There are things in the system's design that could be improved. The system's ease of use is tied to...
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Relationship
Carium’s leadership and executives are very visible; I have personal contact with them. The vendor...
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