Carium Commentary
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Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Product

From an office staff perspective, using the Carium system is easy. The biggest hurdle we have is...

Jan 2024
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VP/Other Executive

Product

The Carium app and the platform are intertwined, so having clear-cut lines of demarcation is...

Jan 2024
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VP/Other Executive

Relationship

We have been engaged with Carium for quite some time, and it has been a long, long partnership with...

Jan 2024
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Manager

Product

Carium has already worked on some improvements, but the improvements they put in place to address...

Oct 2023
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Manager

Relationship

Sometimes it is hard to get ahold of Carium and I get frustrated because we have to repeat the...

Oct 2023
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Manager

Relationship

I can’t think of any time that Carium brought anything to our attention about any issues or ever...

Oct 2023
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Manager

Product, Value

Our biggest disappointment overall with Carium’s program and the service has been the devices....

Oct 2023
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Manager

Value

We haven’t had issues with extra charges from Carium. If things have ended up costing us more than...

Oct 2023
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Manager

Product

I have recommended people look into Carium as a solution. Carium may not necessarily be a great fit...

Oct 2023
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Manager

Loyalty

We are considering other options due to some of Carium’s limitations, but I doubt we are going to...

Oct 2023
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Manager

Relationship, Product

Because Carium is a young company, their software is still being developed, so they are still...

Oct 2023
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Manager

Relationship

Sometimes resolutions have taken a while with Carium, but that is how things are with technology,...

Oct 2023
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Director

Relationship

Every once in a while, we get an email about some enhancements, but those messages lack specific...

Sep 2023
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Director

Product, Value

Nothing in the software is increasing patient outcomes. We get data on how much time somebody spends...

Sep 2023
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Director

Relationship, Operations, Product

Carium doesn't have a good system of letting us know whether they have a calendar for our updates...

Sep 2023
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Director

Relationship

The people from Carium listen and try to do their best for us. I don't know whether they don't have...

Sep 2023
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Director

Relationship

It would be nice to better understand the limits in our scope of work and the things that will cost...

Sep 2023
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Director

Operations

In the beginning, there was some very high-level but brief training. For the most part, everyone has...

Sep 2023
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Director

Relationship, Operations, Product

When enhancements are made, especially global enhancements that may help other people, we get a...

Sep 2023
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Director

Relationship, Product

Carium is not where they should be for chronic care and certain care management programs. They don't...

Sep 2023
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Director

Relationship

Carium works with us on integrations, and they do what they can on their side. We recently completed...

Sep 2023
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Director

Product

If someone has any sense of technology and can use a computer, they can easily navigate Carium. It...

Sep 2023
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Director

Relationship

Carium is good about getting back quickly about our support needs, especially if there is an urgent...

Sep 2023
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Director

Relationship

We have been working with Carium for several years. We meet with them regularly, and that is great....

Sep 2023
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CEO/President

Product

Carium is a robust platform that has, for the most part, the items that I need to provide the...

Sep 2023
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CEO/President

Relationship

Carium is very responsive and pleasant to work with. If I have any needs or questions about any new...

Sep 2023
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Director

Product

Some providers have embraced the future of healthcare technology more than others. There are always...

Sep 2023
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Director

Relationship

We have a close relationship with the vendor. There is lots of great communication. Carium takes our...

Sep 2023
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Director

Loyalty, Product

For the most part, Carium's product does what it has been promoted to do. Carium has adapted to...

Sep 2023
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Director

Loyalty, Product

One area that we want to look at is devices and monitoring related to specialty care at home. Carium...

Sep 2023
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Director

Relationship

We have to bring up problems with Carium because they don't proactively tell us when there is a...

Sep 2023
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Director

Value

Carium's system is very valuable to me. It isn't cheap, but it has a reasonable cost. The system is...

Sep 2023
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Director

Relationship, Product

I have worked with a lot of other vendors' products, so I know that Carium's product is superior....

Sep 2023
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Director

Relationship

I have been involved with Carium's executives, and I speak to the vendor's senior team all the time....

Sep 2023
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Director

Relationship

We had a big project that was very complex with a lot of moving parts that we really needed Carium...

Sep 2023
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Director

Culture

There have been times when we have felt like a given body of work was all included in a particular...

Sep 2023
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Director

Product

I have a sticking point around reporting functionality, and that is my biggest issue with the...

Sep 2023
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Director

Relationship

Every time I have had to reach out to Carium, things have always been very good. The vendor lets us...

Sep 2023
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Director

Relationship

I don't know what Carium’s process is for looking for continued improvements for the end user. They...

Sep 2023
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Director

Product

Carium’s user-friendliness is pretty high, especially when we compare the system with some of the...

Sep 2023
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Director

Operations

I don't think we have had much of any training past the initial start with Carium. It isn't like...

Sep 2023
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CEO/President

Value

Carium’s pricing structure is really simple and easy. The only thing that they charge for is...

Sep 2023
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CEO/President

Operations

The design of Carium is excellent, and the vendor is responsive with their work. The system is the...

Sep 2023
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CEO/President

Product

There are a couple of things that would make Carium faster to use. For example, in our world, we...

Sep 2023
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CEO/President

Product

There is some work that we are discussing with Carium about capturing more data, and that work would...

Sep 2023
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CEO/President

Product, Value

We can't deliver service without care documentation, so we have to build chronic care plans for each...

Sep 2023
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CEO/President

Loyalty, Product, Value

We are extremely satisfied with Carium and everything they do. We wouldn't swap the vendor out for...

Sep 2023
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CEO/President

Product

Carium really does a great job on the patient interface. With the patient interface, there is only...

Sep 2023
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CEO/President

Product

We did a heuristic analysis of Carium through a third-party healthcare research firm, and the system...

Sep 2023
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CEO/President

Loyalty, Relationship

We expect our satisfaction with Carium to stay the same unless the vendor sells things to somebody...

Sep 2023
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Nurse

Relationship

Carium consistently comes up with solutions for me. I present problems or pain points to the vendor,...

Sep 2023
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Nurse

Operations

We have been working on a project with Carium and implementing something new. It went live recently,...

Sep 2023
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Nurse

Product

We have some patients in their eighties, so it takes a bit more work on our part to help them use...

Sep 2023
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Nurse

Product

We are still working out just a few bugs to make the workflow work a bit more smoothly on our side...

Sep 2023
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Nurse

Relationship

Carium provides consistent, timely customer support in reaction to what we need as a team. They...

Sep 2023
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CEO/President

Product

We have been speaking with Carium at length, and they have already made several updates to their...

Sep 2023
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Manager

Operations, Product

For patients that are technologically savvy, Carium's product is very easy to navigate and set up,...

Apr 2023
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Manager

Relationship

My only complaint is that I do most of my communication with people on my phone. We need to keep...

Apr 2023
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Manager

Relationship

Carium was very responsive and helped us problem solve, but our patients seemed to get logged out of...

Apr 2023
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Manager

Relationship, Product

For me to be more satisfied with Carium's proactivity, I would like Carium to touch base...

Apr 2023
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Manager

Relationship

When I meet with people from Carium, I usually meet with the people who can schedule and the people...

Apr 2023
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