All Categories chevron icon Search

Cedar Patient Financial Engagement Platform Commentary
Filtered view: All

Subject Expert
Don Seamons
Research Director
KLAS Research Director - Don Seamons
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Patient Financial Engagement 2023: A High-Performing Market, though No One-Size-Fits-All Option
View Report
Points of Light 2023 Case Study 12: Improving Patient Understanding of Financial Responsibility by Simplifying the Payment Experience
View Report

Preferences

Add Bookmark   Bookmark

Commentary Summary

Positive
##
Neither
##
Negative
##
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
VP/Other Executive

Relationship, Product, Value

The product has really good dashboards. All of the vendor's portals are strong. They are fine. The...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

With the implementation, we had a really good process set up with Cedar. If we need to do statement...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product, Value

We use the champion-challenger model, and Cedar is our champion. Every few years or so, we try to...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

For training, we send one of our people to New York, and then we have a dedicated account manager, a...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Relationship

We decided to go with Cedar Patient Financial Engagement Platform because we have a very good...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have spent years with Cedar and have told them the things that are critically important to me that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I would 100% buy Cedar Patient Financial Engagement Platform depending on the organization I am in...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Cedar Patient Financial Engagement Platform is very expensive, and Cedar doesn't want to budge on...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

Cedar did really well with training. Cedar’s support is very responsive. Cedar’s service team and...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

If I were distilling down Cedar in one sentence, it would be that Cedar is a wonderful partner, is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Cedar has grown obviously in a whole wide range of customer bases. Like any product vendor, they are...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I think we probably would shop more than we did before we bought Cedar Patient Financial Engagement...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We knew going in that the product was pretty pricey, so out of the gate I would say Cedar’s value...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

We wanted to be able to slice and dice information in certain ways. With the product, there are...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

I would still recommend Cedar. I feel like people on price have to make their own decisions for...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Product

The reason I give Cedar a slightly lower score on ease of use is that while the information is...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

The patient payment plans are a huge value driver with Cedar, and they have been great, but as those...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Cedar’s team was phenomenal during implementation. They were very structured and had a great project...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

Cedar is phenomenal and has been a great partner. As we have evolved with Cedar and seen what is out...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Cedar is expensive, but we collect more with them. However, they get a percentage of every...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Cedar's system integrates well, but it is still a bolt-on, and Cedar is still an outside vendor.

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Cedar is working on embracing AI and bringing more AI functionality into their suite of services to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

Cedar could be more cost-effective. They are at the top of the market in terms of price, so they are...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cedar is good when there is a product or a new service that they want to test and deploy across all...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Cedar is really good with their implementations. They have really great project management. I...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Out of all the vendors that we work with, Cedar is very client focused, and they put a lot of...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Cedar Patient Financial Engagement Platform is expensive. Cedar doesn't really negotiate on their...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cedar could improve when it comes to their integration, specifically in terms of the reconciliation...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cedar is very innovative. With some partners and vendors, we get the product up and running, and all...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The cost to collect could improve, but the issue is not even Cedar. It is the fact that I use them...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

When we first went live with Cedar Patient Financial Engagement Platform, a lot of what Cedar could...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cedar could improve the interface with our EMR. Our EMR vendor unfortunately sees Cedar as...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The implementation team and support team are great.

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Cedar's implementations are not perfect. They are bumpy sometimes. We have had some bumps with the...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product's integration is very clunky. Part of that may be due to the fact that the solution was...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Cedar doesn't really offer training, but they will go over things with us if we need.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I think Cedar tries to be very proactive and anticipate patient needs. They are working on a lot of...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Sometimes the vendor's support team is difficult to reach or get a quick answer from.

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Cedar offers a whole lot, especially for an organization that doesn't have our EHR. Cedar is doing...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

Cedar Patient Financial Engagement Platform is probably not in our long-term plans because it is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Cedar tries, but they just haven't been able to deliver on everything. Cedar did something special...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Cedar is our statement vendor. We work with a team at Cedar that implements things like different...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

I probably would not buy Cedar Patient Financial Engagement Platform again. I have a problem with...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cedar could improve their team retention. Over the time I have worked with Cedar, we have had...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Cedar needs to step up their technology, engagement, and proactiveness for us. Cedar could do better...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Cedar’s implementation was probably the smoothest one we have ever done. We just have not had a lot...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

I would buy Cedar Patient Financial Engagement Platform again. I truly believe that AI learning is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

For Cedar Patient Financial Engagement Platform, we are working through some issues with the new...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

Cedar has been great; I can't say enough about the Cedar group. They are wonderful and have had a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​