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Cedar Patient Financial Engagement Platform Comments
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KLAS Research Director - Mac Boyter
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Mac Boyter

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mac.boyter@klasresearch.com

 
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User Commentary

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Manager

Cedar is a little slow in their responsiveness to the things that we have asked them for, such as...

Jul 2021
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Manager

Cedar has a very good understanding of what we are asking for. Whether or not Cedar can always meet...

Jul 2021
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Manager

I would like to see Cedar's responsiveness improve. I don't know whether the issue is that their...

Jul 2021
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(0)
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Manager

I would like to be in contact with Cedar at least every other week. I would like to see quicker...

Jul 2021
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(0)
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VP/Other Executive

We used a different tool in the past, but that tool wasn't very patient friendly, and it didn't have...

May 2021
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VP/Other Executive

Since we started with this system, our revenue capture has improved tremendously. The time that it...

May 2021
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CFO

Part of the reason that we chose Cedar was our fundamental belief in where they were going from a...

Apr 2021
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CFO

In general, Cedar's pricing model is relatively straightforward and simplistic. They didn't charge...

Apr 2021
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(0)
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CFO

This platform isn't a solution that people really need to be trained on beyond its reporting...

Apr 2021
||
(0)
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CFO

The solution collects money from patients after their visits by mail, email, or text. We are...

Apr 2021
||
(0)
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CFO

I would advocate for Cedar to potential customers. I am a big believer in the network effects of...

Apr 2021
||
(0)
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CFO

The solution is seamless and easy to use. It asks patients to pay for things after a service has...

Apr 2021
||
(0)
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VP/Other Executive

Cedar has saved us and helped us collect millions of dollars. That is awesome. We weren't good at...

Mar 2021
||
(0)
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VP/Other Executive

Cedar hasn't given me anything new lately in terms of new functionality or innovation.

Mar 2021
||
(0)
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VP/Other Executive

Cedar always keeps their promises to me. We have a very good relationship with Cedar.

Mar 2021
||
(0)
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COO

Cedar is very tech savvy. They were good to work with on the integration. We had a couple of little...

Feb 2021
||
(0)
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COO

The feedback on Cedar's platform has been great from patients; the ones who understand it are loving...

Feb 2021
||
(0)
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COO

We needed a platform that was more tech savvy than what we had before. We had Cedar present to us,...

Feb 2021
||
(0)
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COO

We absolutely have seen outcomes with Cedar’s software. We knew exactly what we had to surpass in...

Feb 2021
||
(0)
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COO

We did have one issue with something that had flipped in the system when we went from our old vendor...

Feb 2021
||
(0)
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COO

Cedar is still working on some things that they were talking about during the sales phase. They were...

Feb 2021
||
(0)
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COO

I like the dashboard. I look at it every day. I like the patient satisfaction survey results; I look...

Feb 2021
||
(0)
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COO

We have asked for some changes and a few things here and there. The product meets our core needs,...

Feb 2021
||
(0)
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COO

We did our regular business review, and it was wonderful. The Cedar executives were very involved,...

Feb 2021
||
(0)
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VP/Other Executive

We recently went live with Cedar's solution and had a decent experience with their training and...

Jan 2021
||
(0)
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VP/Other Executive

Cedar has an innovative approach to patient communication. They are a forward-thinking company and...

Jan 2021
||
(0)
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CEO/President

The tool is better than we anticipated. Patient collections are always the hardest thing for us as...

Dec 2020
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(0)
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CEO/President

Cedar’s implementation team was awesome. The team members very thoroughly trained our people and...

Dec 2020
||
(0)
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CEO/President

We looked at a bunch of different collection modules on the patient side, and we chose Cedar's...

Dec 2020
||
(0)
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CEO/President

The tool is wonderful. We don’t really deal with the functionality that much; the patients mostly...

Dec 2020
||
(0)
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CEO/President

Our interactions with Cedar so far have been remarkable. The solution has been transformational in...

Dec 2020
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(0)
 Thank you  Helpful

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Director

Cedar was highly involved through COVID-19, and our self-pay collections have increased...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

During our implementation, there were some kinks. That was not necessarily our fault. The process...

Dec 2020
||
(0)
 Thank you  Helpful

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Director

The support is very good. I have no complaints about the support we receive.

Dec 2020
||
(0)
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Director

In the very beginning, this product caused a bit of a struggle. There were some difficulties...

Dec 2020
||
(0)
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Director

When this product was presented to us, I did not think it was going to work. Knowing the patient...

Dec 2020
||
(0)
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Director

Cedar does work for us that they don't charge us for. They are just as appreciative of us as we are...

Dec 2020
||
(0)
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Director

Our end users are very comfortable with this product. The patients have a little bit of a struggle....

Dec 2020
||
(0)
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VP/Other Executive

Cedar is always available, and they give us suggestions. We have a good relationship with them where...

Oct 2020
||
(0)
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VP/Other Executive

Cedar Patient Financial Engagement Platform's implementation was the smoothest I have ever had with...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The solution is superb, and its outcomes are exactly what we are looking for. This product is...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

We are working with Cedar while they are still a young company. We still have the personalized...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

We haven't had too many upgrades because the product and vendor are both really young. We probably...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

There are a couple of end users for this product. One is the patient and another is our internal...

Oct 2020
||
(0)
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VP/Other Executive

I don't want to dock Cedar's score, but there are certainly things that would be nice to have that...

Oct 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

When we call Cedar's support people, we typically give them a ring on the phone or send them an...

Oct 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

When I think of executives, I think of a C-level checking in. I did get something from Cedar's CEO,...

Oct 2020
||
(0)
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VP/Other Executive

The customer service was particularly great during our implementation. The vendor was very organized...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

Cedar’s portal just needs a few more enhancements in terms of increased functionality, and the...

Aug 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

Cedar’s product is pretty innovative, and their team is supportive. We have an account...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

It is too early to tell whether we are getting our money’s worth, but so far, the numbers look great....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I decided to go with Cedar’s product while their software was in development, and we have had to go...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The quality of the vendor’s work is high, and their interactions with our patients are good. I look...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cedar has supported us during the COVID-19 crisis. They were ahead of us in some areas, like...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cedar’s training was amazing. We had a dedicated representative, and we still stay in touch with...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

There are end users that are not tech savvy, and the product is very slick. There are patients that...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have an issue with some of the vendor’s reporting. The vendor has modified their reporting in the...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I have a dedicated person with the vendor. If I send that person an email, that person helps me....

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The amount of money we collect using Cedar’s product is definitely tangible. I used to have a lot of...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

The vendor is definitely part of our long-term plans, and that was a major consideration when we...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I wish I could give a higher rating than the top of the scale because I think the system is by far...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have a lot of needs, and the problem isn't that the solution doesn’t have the right...

Jul 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

We haven’t used the vendor's support very much, but I rate what we have used very high. The support...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I feel like we have already received our money’s worth with the product. My overall satisfaction has...

Jul 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

One of the things the vendor does better than anyone else is data integration capabilities. The...

Jul 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

The vendor's data integration team was phenomenal in every respect. On top of Cedar's integration...

Jul 2020
||
(0)
 Thank you  Helpful

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VP/Other Executive

I was confident that I wanted Cedar's system. The main reason I wanted it was that the system would...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Overall, I am extremely happy with our partnership with Cedar, and I am looking to expand our usage...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Cedar supported us very well throughout the COVID-19 pandemic. Cedar customized the language on...

Jul 2020
||
(0)
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 or  to see details.

VP/Other Executive

Cedar's training is strong, but when we started with Cedar, they were new to healthcare and...

Jul 2020
||
(0)
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 or  to see details.

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