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Cedar Patient Financial Engagement Platform Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Relationship

Cedar doesn’t do so well in the support space. They can report outages and support tickets via...

Nov 2025
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Director

Relationship

Cedar’s support team is better than Cedar Patient Financial Engagement Platform's performance. They...

Nov 2025
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Director

Relationship, Product

Cedar Patient Financial Engagement Platform is easy to understand, but it is sometimes difficult to...

Nov 2025
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Director

Relationship, Product

For outages or certain issues, Cedar reaches out and lets us know if there is something down or not...

Nov 2025
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Director

Product, Value

We have had some ups and downs with Cedar Patient Financial Engagement Platform's collection rates,...

Nov 2025
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Director

Operations

There is no ongoing training from Cedar, but if we reach out with questions, they will answer them....

Nov 2025
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Director

Loyalty

We brought Cedar Patient Financial Engagement Platform on with the understanding that it was a...

Nov 2025
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Manager

Loyalty, Relationship

Cedar has a new team on board that I feel is really making strides, and I'm enjoying working with...

Sep 2025
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Manager

Relationship

Cedar will say that they see our problem and that they don't necessarily know how to fix it. Cedar...

Sep 2025
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Manager

Relationship

Cedar tries to stay up-to-date with what is going on. Cedar avails us, but they don't alert me...

Sep 2025
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Manager

Relationship, Product

With the portal in Cedar's platform, where patients make their payments and send information back to...

Sep 2025
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CFO

Value

On the cost side, Cedar's platform is pretty expensive. It is a percentage of our cash collection....

Aug 2025
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CFO

Relationship

Cedar has an excellent product. We are actually looking at exploring ways of getting more deeply...

Aug 2025
||
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CFO

Product

Cedar is very good to work with, but because their system is a separate solution for a very defined...

Aug 2025
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VP/Other Executive

Product

There is one scenario where I would consider recommending Cedar's system. If an organization is on a...

Aug 2025
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VP/Other Executive

Product

Cedar Patient Financial Engagement Platform offers great tools on the patient-facing side, but the...

Aug 2025
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VP/Other Executive

Operations

The Cedar implementation team was fragmented. We had challenges and still don't have everything...

Aug 2025
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VP/Other Executive

Loyalty, Relationship

Cedar has a vision. They really are forward thinking, and they want to meet with me a lot. The...

Aug 2025
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VP/Other Executive

Loyalty, Value

We pay too much for Cedar Patient Financial Engagement Platform. It is ridiculously expensive. Cedar...

Aug 2025
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VP/Other Executive

Operations, Product, Value

The patient-facing tools in Cedar Patient Financial Engagement Platform are pretty smooth and good,...

Aug 2025
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VP/Other Executive

Relationship

When problems arise, Cedar takes weeks to resolve them. My team discovers problems and then calls...

Aug 2025
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COO

Value

Sometimes, Cedar has to bill us for some initial costs, but they try to avoid charging us for every...

Jul 2025
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COO

Relationship

I cannot say enough about Cedar. They are the best vendor partner we have ever worked with. Cedar is...

Jul 2025
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COO

Operations, Value

The system has been wonderful. We have been on it for several years. That was a dramatic lift for...

Jul 2025
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COO

Relationship, Value

We are reducing paper statements because we want to reduce paper. That costs money, and Cedar is...

Jul 2025
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VP/Other Executive

Product

Cedar brings a lot of things to the table for our financial engagement experience piece for the...

Jul 2025
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VP/Other Executive

Operations

The initial training from Cedar was great, and as they make tweaks to the product that we use, Cedar...

Jul 2025
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VP/Other Executive

Product

Cedar is always forward-thinking. They are trying to figure out how to make things not only easier...

Jul 2025
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VP/Other Executive

Product

Some of the reporting in Cedar's system is a little more challenging to use.

Jul 2025
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VP/Other Executive

Relationship, Value

Cedar has been really good about not charging us for every little thing, especially in their...

Jul 2025
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Manager

Relationship, Product

Cedar is a very professionally run organization. They are certainly trying to be on the front edge...

Jul 2025
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Manager

Value

The one critical comment I have of Cedar is the way they price their product. I know it is expensive...

Jul 2025
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Manager

Product, Value

Cedar Patient Financial Engagement Platform is a good platform, and it has been very beneficial to...

Jul 2025
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Director

Operations

During implementations, Cedar is really involved. Their salesperson is always there, but when they...

Jul 2025
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Director

Product

There are some upgrades for the system that we need to initiate or move forward with, and our IT...

Jul 2025
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Director

Product, Value

The system has had a positive impact on our organization as a whole. We have received nothing but...

Jul 2025
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Director

Loyalty, Relationship

Cedar shares their road map with us regularly, but I don't know whether their road map always meets...

Jul 2025
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Director

Value

We have gone back and forth with Cedar about paper statements because there has been an increase in...

Jul 2025
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Director

Relationship

Cedar's support people take a while to respond. If we have priority questions, we know there will be...

Jul 2025
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CFO

Relationship

I like the Cedar platform. I like the fact that the vendor will try something out and see what the...

Jul 2025
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CFO

Relationship

There is great self-service with the solution; however, the level of adoption could be improved. We...

Jul 2025
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CFO

Relationship

Cedar hosts leader groups, and I have found those to be really impactful meetings. It is good to...

Jul 2025
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CFO

Relationship, Product

There are a couple of pieces of functionality that Cedar has been suggesting on their road map for...

Jul 2025
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VP/Other Executive

Product

Cedar's platform is easy to use. Patients submit surveys, and we get comments about how the system's...

Jul 2025
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VP/Other Executive

Relationship, Value

Cedar avoids charging for every little thing. With all of the new technology we have implemented,...

Jul 2025
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VP/Other Executive

Value

Our net cost with the system is probably about the same now as it was before, but we collect more...

Jul 2025
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VP/Other Executive

Relationship

The things I need to see from Cedar in the future involve whether they will continue to innovate...

Jul 2025
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VP/Other Executive

Relationship

Cedar is a partner instead of a vendor. They stand right next to us, even when there is a challenge...

Jul 2025
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(0)
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VP/Other Executive

Loyalty, Value

We have had a significant relative lift in our collections since we started using Cedar's system....

Jul 2025
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VP/Other Executive

Product, Value

Cedar gets a top rating for supporting our organization's integration goals. We are lucky to have an...

Jul 2025
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VP/Other Executive

Relationship

There is a part of Cedar that gives service. They have a call center with staff trained in the...

Jul 2025
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VP/Other Executive

Product

Cedar Patient Financial Engagement Platform is very easy. Its quality is great. It is never down,...

Jul 2025
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(0)
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VP/Other Executive

Value

Cedar is expensive. My satisfaction with their impact on our cost to collect is pretty high because...

Jul 2025
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(0)
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VP/Other Executive

Value

Cedar is expensive, but I know what I’m paying for. Over the course of the whole implementation, we...

Jul 2025
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(0)
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VP/Other Executive

Operations, Product

Everybody can always improve with implementation services. Because Cedar Patient Financial...

Jul 2025
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VP/Other Executive

Operations

Cedar does a great job with training. They certainly are proactive. Also, Cedar meets with us...

Jul 2025
||
(0)
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VP/Other Executive

Value

Cedar is pretty flexible on their ability to do development partnerships. We had a big focus on...

Jul 2025
||
(0)
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VP/Other Executive

Loyalty

I wasn't part of the decision-making process when my organization chose Cedar, but now that we are...

Jul 2025
||
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Director

Value

Cedar is not cheap. There were numbers they told us they would be able to hit, and we are not...

Jun 2025
||
(0)
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Director

Value

With Cedar, we are seeing extra application charges and little things get added on. And when we...

Jun 2025
||
(0)
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Director

Loyalty

Several months ago, I would have said that Cedar was a part of our long-term plans. However, our EHR...

Jun 2025
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Director

Relationship, Operations

Cedar is not really good at proactive service. We reach out all the time, and then we wait to hear...

Jun 2025
||
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Director

Product

Cedar's platform is a pretty product. It works from a technology standpoint.

Jun 2025
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VP/Other Executive

Relationship, Product, Value

The product has really good dashboards. All of the vendor's portals are strong. They are fine. The...

May 2025
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VP/Other Executive

Operations

With the implementation, we had a really good process set up with Cedar. If we need to do statement...

May 2025
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VP/Other Executive

Relationship, Product, Value

We use the champion-challenger model, and Cedar is our champion. Every few years or so, we try to...

May 2025
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VP/Other Executive

Operations

For training, we send one of our people to New York, and then we have a dedicated account manager, a...

May 2025
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(0)
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CMO

Loyalty, Relationship

We decided to go with Cedar Patient Financial Engagement Platform because we have a very good...

May 2025
||
(0)
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VP/Other Executive

Relationship

I have spent years with Cedar and have told them the things that are critically important to me that...

Mar 2025
||
(0)
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VP/Other Executive

Operations

I would 100% buy Cedar Patient Financial Engagement Platform depending on the organization I am in...

Mar 2025
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(0)
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VP/Other Executive

Value

Cedar Patient Financial Engagement Platform is very expensive, and Cedar doesn't want to budge on...

Mar 2025
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(0)
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VP/Other Executive

Relationship, Operations

Cedar did really well with training. Cedar’s support is very responsive. Cedar’s service team and...

Mar 2025
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VP/Other Executive

Value

If I were distilling down Cedar in one sentence, it would be that Cedar is a wonderful partner, is...

Mar 2025
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(0)
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VP/Other Executive

Relationship, Product

Cedar has grown obviously in a whole wide range of customer bases. Like any product vendor, they are...

Mar 2025
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VP/Other Executive

Value

I think we probably would shop more than we did before we bought Cedar Patient Financial Engagement...

Mar 2025
||
(0)
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VP/Other Executive

Value

We knew going in that the product was pretty pricey, so out of the gate I would say Cedar’s value...

Mar 2025
||
(0)
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VP/Other Executive

Culture

We wanted to be able to slice and dice information in certain ways. With the product, there are...

Mar 2025
||
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VP/Other Executive

Value

I would still recommend Cedar. I feel like people on price have to make their own decisions for...

Mar 2025
||
(0)
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VP/Other Executive

Culture, Loyalty, Product

The reason I give Cedar a slightly lower score on ease of use is that while the information is...

Mar 2025
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VP/Other Executive

Product, Value

The patient payment plans are a huge value driver with Cedar, and they have been great, but as those...

Mar 2025
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VP/Other Executive

Operations

Cedar’s team was phenomenal during implementation. They were very structured and had a great project...

Mar 2025
||
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VP/Other Executive

Loyalty, Value

Cedar is phenomenal and has been a great partner. As we have evolved with Cedar and seen what is out...

Mar 2025
||
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VP/Other Executive

Value

Cedar is expensive, but we collect more with them. However, they get a percentage of every...

Dec 2024
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(0)
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VP/Other Executive

Product

Cedar's system integrates well, but it is still a bolt-on, and Cedar is still an outside vendor.

Dec 2024
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VP/Other Executive

Loyalty, Product

Cedar is working on embracing AI and bringing more AI functionality into their suite of services to...

Dec 2024
||
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VP/Other Executive

Value

Cedar could be more cost-effective. They are at the top of the market in terms of price, so they are...

Dec 2024
||
(0)
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Director

Relationship, Product

Cedar is good when there is a product or a new service that they want to test and deploy across all...

Dec 2024
||
(0)
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Director

Operations

Cedar is really good with their implementations. They have really great project management. I...

Dec 2024
||
(0)
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Director

Relationship

Out of all the vendors that we work with, Cedar is very client focused, and they put a lot of...

Dec 2024
||
(0)
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Director

Culture, Value

Cedar Patient Financial Engagement Platform is expensive. Cedar doesn't really negotiate on their...

Dec 2024
||
(0)
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Director

Product

Cedar could improve when it comes to their integration, specifically in terms of the reconciliation...

Dec 2024
||
(0)
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Director

Relationship

Cedar is very innovative. With some partners and vendors, we get the product up and running, and all...

Dec 2024
||
(0)
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Director

Value

The cost to collect could improve, but the issue is not even Cedar. It is the fact that I use them...

Dec 2024
||
(0)
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Director

Loyalty

When we first went live with Cedar Patient Financial Engagement Platform, a lot of what Cedar could...

Dec 2024
||
(0)
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Director

Product

Cedar could improve the interface with our EMR. Our EMR vendor unfortunately sees Cedar as...

Dec 2024
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