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User Commentary
Relationship, Product
Cedar is building their own AI chat product internally, and that is great. I'm sure it will be a...
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Value
I have gotten some really mind-blowing quotes from Cedar lately. The products are fully baked, and...
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Relationship
Cedar has really excellent customer support. Their products are often slow to market, but when they...
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Relationship
Cedar has been great to work with. They are very good at making sure we are satisfied. They...
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Culture, Product
The whole purpose behind the system is great, and the platform has a lot of potential. We are very...
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Loyalty, Product
We have had some issues with the system, but that might be because our organization is so big. The...
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Operations
We have been working to resolve some of the problems that we have in the system little by little. We...
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Relationship, Product
We have asked for certain things in the system, but the platform isn't equipped to do those things....
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Loyalty, Value
Cedar is not part of our long-term plans because we are moving to a new EHR. Cedar gave us a patient...
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Product
We hoped Cedar's product would be able to integrate more with our new EHR than our old one. The...
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Operations, Product
Sometimes, I think that Cedar is a little quick to roll things out before doing all of the testing...
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Operations
If we implement something new from Cedar, they will provide training. I wouldn't say that the vendor...
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Relationship
Cedar's biggest strengths are their ability to stay up-to-date with the needs in the market and...
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Loyalty
We just rolled out a couple of things that could be a big deal, so I would say that if those things...
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Relationship
The Cedar team has been the best vendor partner that I have had as a revenue cycle executive. The...
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Product
The product interacts with our EMR, but that doesn't happen in real time, so there is a massive...
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Relationship
We have gotten mostly favorable feedback on the platform from end users.
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Product
The product’s greatest strength is the design of the user interface. It makes it very easy for...
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Operations
The biggest time where we had any kind of issues with Cedar was during the implementation. The...
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Value
Historically, it took almost 90 days for us to collect co-pays, deductibles, and so on. Now, with...
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Relationship
I can call our contact anytime, day or night, and they are great. Whenever there is a new client,...
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Value
What the vendor has done would have cost me three times as much to do myself. Cedar provides a very...
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Relationship, Product
When a company has as many different systems as Cedar does, it is hard to prioritize what is...
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Operations
Cedar has gone above and beyond what we expected from them, not only on the implementation but also...
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Relationship
Cedar has a very smart group of people who interact with us on the service end. They also have very...
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Product
Cedar doesn't do everything or develop everything themselves. The core product is theirs, but they...
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Relationship
The vendor has grown a lot. They were very nimble early on, and they are still nimble compared to...
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Operations
It is taking longer for Cedar to deliver their upgrades. Before, an implementation took 30 days, and...
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Relationship
Cedar keeps their promises for the most part, but there is always a bit of salesmanship. The vendor...
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Value
Cedar definitely does not nickel-and-dime us. I have dealt with enough vendors over the years to...
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Operations
While the product’s implementation was good, the project manager was great. They did a really good...
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Product, Value
We were absolutely able to improve our post-visit patient liability with Cedar's product. We are now...
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Operations, Value
I don't know whether Cedar has the ability to deliver what we need. The implementation has been...
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Relationship
Cedar is available, but we just don't get anywhere with them. We have constant meetings, but there...
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Product
Cedar has a slick insurance capture module where a patient can take a picture of their insurance...
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Culture, Product
Cedar could change their sales pitch. Back in the day, the system was pitched as artificial...
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Relationship
Cedar tries to keep their promises; however, some of our business offerings are a bit unique. There...
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Culture, Value
Cedar’s invoicing is straightforward. We don't pay additional fees for new developments or things...
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Operations
We had a pretty hard implementation, and Cedar worked with us pretty aggressively. The tool is...
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Product
From Cedar, I would like more adaptability in the tool when it comes to deploying new technologies....
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Loyalty
Cedar Patient Financial Engagement Platform is part of our long-term plans because of the...
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Operations
There is always a bit of room for improvement, but Cedar had a pretty robust implementation team...
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Product, Product, Value, Value
We can look at all the measurable things, such as how much we have improved collections. Some people...
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Relationship, Relationship
When friends ask me about Cedar Patient Financial Engagement Platform, I tell them that if they...
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Product, Product
The strength of the platform is the functionality of the patient interface for smartphones. People...
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Product, Product
An opportunity for improvement is for Cedar to develop more AI tools within the software, but they...
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Relationship, Relationship
Things are going very well with Cedar. Their support picks up whenever we have an issue.
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Product
I like Cedar Patient Financial Engagement Platform’s ease of use. Once someone gets it set up, it is...
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Relationship, Operations, Product
Being one of Cedar’s bigger customers, it took a little longer than we initially thought to get...
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Loyalty
Cedar Patient Financial Engagement Platform was a solution that we had been looking for, and we...
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Loyalty, Relationship
Cedar has some stuff on their road map that I wish they would be a little quicker in getting to...
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Relationship
Cedar is continually working on the things that we have raised as issues. However, there have been a...
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Culture
Cedar doesn't have the ability to meet some of our requests. If a patient makes a dispute, then we...
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Product
We use the online part of the system. Our patients can pay online, look online to check their bills,...
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Operations
We started with Cedar when they were new, so the implementation was not the best. We have been more...
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Product
We would like more interoperability with functionality for payment posting. To be fair, we are...
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Value
Cost is one of Cedar’s weaknesses. The vendor's product is the best in class, so we obviously have...
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Product
The platform is great. The design of the user interface is incredible. We have used a lot of...
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Loyalty, Relationship
In general, I am very interested in and excited about what Cedar has in the pipeline. I am always...
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