Cedar Patient Financial Engagement Platform Commentary

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It’s not that I don't think Cedar's solution is good, but I also think there is a certain type of...

No one likes having to pay a lot to collect payments, but the good news is that we are collecting,...

Interestingly, Cedar includes us in their strategic planning, and they also enable us to participate...

When we originally signed our agreement with Cedar, they promised us a certain level of performance,...

One of the most notable things we did after going live with Cedar Patient Financial Engagement...

We were asked by our leadership to revalidate the ROI we get from Cedar's solution. There has never...

Cedar is pretty expensive, but the payback has been solid.

Cedar’s leadership team is terrific to work with. They're very innovative, and they're seemingly...

We really have a lot of opportunity around insurance capture and improving the ability for our...

I would not recommend Cedar. They're really stating that they're a technology company, but we've...

We are extremely dissatisfied with Cedar’s collection rates. We're upside down with them right now....

We're still on flat file transfers with Cedar. There's no real-time interaction, and that is causing...

Cedar tries very hard with support. Unfortunately, we've had tickets since the day we went live that...

We just had a business review with Cedar, and the collections have improved year over year. However,...

Cedar is very good at content creation and communication. Their support people are excellent. They...

Cedar’s internal reporting is not as good as we would like it to be. They can get us a lot of the...

Costs are costs, and we always like to see those be a little bit lower, but overall, Cedar is very...

I normally can ping Cedar very quickly and get a bunch of questions answered. Also, their reporting...

Cedar is extremely innovative, and they ask customers to test things out and do previews. They are...

My manager does a lot of negotiations with Cedar, and my manager is very good at what they do, so...

I didn't want to buy Cedar Patient Financial Engagement Platform in the first place, but that was...

Cedar Patient Financial Engagement Platform has had a number of issues recently. Things have broken...

One of the biggest limitations of the solution is that implementing the platform requires us to turn...

Cedar's strengths are their ability to reach patients at the right time and provide multiple...

Cedar's weaknesses are that Cedar Patient Financial Engagement Platform does not cover all aspects...

We're in the process of winding down with Cedar, and we're going to run everything through our EHR...

Cedar does a great job and is very attentive. We've seen a huge reduction in complaints, and Cedar...

Cedar Patient Financial Engagement Platform is such a user-friendly system. It doesn't require much...

Cedar's support has slightly improved, though when I submit a support ticket, it takes some time for...

Cedar's products are generally expensive, but we pay for what we get in this space, so the price is...

If I had my personal preference, we wouldn’t have bought Cedar's solution in the first place....

Operationally, Cedar had a great partnership with us, but they still had a little bit of work to do...

I shared with Cedar how they should be supporting us as an organization, like the ticketing process,...

One of the reasons we are terminating our contract with Cedar is the cost. We pay a lot for them to...

In Cedar's platform, the data analytics could be improved by making them more self-service for the...

Cedar does really good data research on different populations, and they have effective ways of...

Cedar is very professional. They do really good executive-level summaries and presentations. I would...

We love Cedar. They have a great management team, great implementation services, and great service...

Cedar has a great vision. They are developing it at a pretty quick curve compared to the market. The...

The solution is expensive. It works well for us, but there are more competitive products on the...

Integration with our EHR has been an ongoing challenge, leading to operational inefficiencies,...

Epic has now achieved parity with Cedar on several fronts, particularly payment-plan initiation and...

Cedar's system has proven to be highly effective at engaging patients on more difficult-to-collect...

Our first-year uplift and ROI with Cedar's system were very strong, but the performance has been...

Cedar has meaningfully improved the quality of their customer-facing teams. At the same time, the...

Cedar is by far the best vendor for patient financial engagement. They are definitely the most...

We have had a few issues with Cedar recently, and we are trying to overcome those. Cedar is solid,...

Cedar continually changes their products. We have seen an improvement in our collections per case...

Cedar's charges are more than fair. The vendor will do what we need them to quickly, and they will...

We are leaving Cedar Patient Financial Engagement Platform because of its cost structure; Cedar's...

Cedar has a pretty robust training solution. They do train the trainer, but they also have a very...

Cedar takes much longer to deliver than a lot of vendors, but when they do deliver, whatever they...

Cedar could do better on turnaround time for customer support. I do love the cool dashboard where we...

Cedar’s cost structure uses one-price collection fees, unlike one of our other vendors’ tier...

The product's capabilities are great. Also, the product is inexpensive, and we get a lot of return...

I recommend Cedar all the time. Cedar has been great. They are fantastic with training and...

I have never heard any complaints about the implementation. From a training standpoint for upgrades,...

I do wish the platform integrated a little better with our EHR. Often, our patients have multiple...

We have never missed a deadline with Cedar. They adapt very well to changes we request, so they do...

We have multiple users for this solution in patient financial services, posting, and credit balance....

Our team is very aggressive when it comes to finances, and the vendor works very well with what our...

The reporting is sometimes not as robust as we would like it to be. When we get our annual audit,...

I absolutely hate Cedar. Their platform always breaks down, and it is always inaccurate. We...

Cedar doesn't deliver technology, and we don't have a choice. The vendor isn't building things that...

We have heard from patients that they need more details, so we are going to start printing all of...

We have had to move away from some systems that we liked because Cedar demanded that we use their...

Cedar doesn’t do so well in the support space. They can report outages and support tickets via...

Cedar’s support team is better than Cedar Patient Financial Engagement Platform's performance. They...

Cedar Patient Financial Engagement Platform is easy to understand, but it is sometimes difficult to...

For outages or certain issues, Cedar reaches out and lets us know if there is something down or not...

We have had some ups and downs with Cedar Patient Financial Engagement Platform's collection rates,...

There is no ongoing training from Cedar, but if we reach out with questions, they will answer them....

We brought Cedar Patient Financial Engagement Platform on with the understanding that it was a...

Cedar has a new team on board that I feel is really making strides, and I'm enjoying working with...

Cedar will say that they see our problem and that they don't necessarily know how to fix it. Cedar...

Cedar tries to stay up-to-date with what is going on. Cedar avails us, but they don't alert me...

With the portal in Cedar's platform, where patients make their payments and send information back to...

On the cost side, Cedar's platform is pretty expensive. It is a percentage of our cash collection....

Cedar has an excellent product. We are actually looking at exploring ways of getting more deeply...

Cedar is very good to work with, but because their system is a separate solution for a very defined...

There is one scenario where I would consider recommending Cedar's system. If an organization is on a...

Cedar Patient Financial Engagement Platform offers great tools on the patient-facing side, but the...

The Cedar implementation team was fragmented. We had challenges and still don't have everything...

Cedar has a vision. They really are forward thinking, and they want to meet with me a lot. The...

We pay too much for Cedar Patient Financial Engagement Platform. It is ridiculously expensive. Cedar...

The patient-facing tools in Cedar Patient Financial Engagement Platform are pretty smooth and good,...

When problems arise, Cedar takes weeks to resolve them. My team discovers problems and then calls...