Cedar Patient Financial Engagement Platform Comments

 

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Current Time Inside Cache Tag Helper: 1/15/2021 8:40:30 AM and Model.EvProductId = 222105

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User Commentary

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VP/Other Executive

Relationship

We recently went live with Cedar's solution and had a decent experience with their training and...

Jan 2021
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VP/Other Executive

Relationship

Cedar has an innovative approach to patient communication. They are a forward-thinking company and...

Jan 2021
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CEO/President

Functionality and Upgrades

The tool is better than we anticipated. Patient collections are always the hardest thing for us as...

Dec 2020
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CEO/President

Implementation and Training

Cedar’s implementation team was awesome. The team members very thoroughly trained our people and...

Dec 2020
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CEO/President

Functionality and Upgrades

We looked at a bunch of different collection modules on the patient side, and we chose Cedar's...

Dec 2020
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CEO/President

Functionality and Upgrades

The tool is wonderful. We don’t really deal with the functionality that much; the patients mostly...

Dec 2020
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CEO/President

Relationship

Our interactions with Cedar so far have been remarkable. The solution has been transformational in...

Dec 2020
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Director

Service and Support

Cedar was highly involved through COVID-19, and our self-pay collections have increased...

Dec 2020
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Director

Other Observations & Comments

During our implementation, there were some kinks. That was not necessarily our fault. The process...

Dec 2020
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Director

Service and Support

The support is very good. I have no complaints about the support we receive.

Dec 2020
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Director

Other Observations & Comments

In the very beginning, this product caused a bit of a struggle. There were some difficulties...

Dec 2020
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Director

Sales and Contracting

When this product was presented to us, I did not think it was going to work. Knowing the patient...

Dec 2020
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Director

ROI / Cost (care and feeding)

Cedar does work for us that they don't charge us for. They are just as appreciative of us as we are...

Dec 2020
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Director

Functionality and Upgrades

Our end users are very comfortable with this product. The patients have a little bit of a struggle....

Dec 2020
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VP/Other Executive

Service and Support

Cedar is always available, and they give us suggestions. We have a good relationship with them where...

Oct 2020
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VP/Other Executive

Implementation and Training

Cedar Patient Financial Engagement Platform's implementation was the smoothest I have ever had with...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

The solution is superb, and its outcomes are exactly what we are looking for. This product is...

Oct 2020
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VP/Other Executive

Service and Support

We are working with Cedar while they are still a young company. We still have the personalized...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

We haven't had too many upgrades because the product and vendor are both really young. We probably...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

There are a couple of end users for this product. One is the patient and another is our internal...

Oct 2020
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VP/Other Executive

Technology

I don't want to dock Cedar's score, but there are certainly things that would be nice to have that...

Oct 2020
 Helpful

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VP/Other Executive

Service and Support

When we call Cedar's support people, we typically give them a ring on the phone or send them an...

Oct 2020
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VP/Other Executive

Relationship

When I think of executives, I think of a C-level checking in. I did get something from Cedar's CEO,...

Oct 2020
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VP/Other Executive

Service and Support

The customer service was particularly great during our implementation. The vendor was very organized...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

Cedar’s portal just needs a few more enhancements in terms of increased functionality, and the...

Aug 2020
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VP/Other Executive

Relationship

Cedar’s product is pretty innovative, and their team is supportive. We have an account...

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

It is too early to tell whether we are getting our money’s worth, but so far, the numbers look great....

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

I decided to go with Cedar’s product while their software was in development, and we have had to go...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

The quality of the vendor’s work is high, and their interactions with our patients are good. I look...

Aug 2020
 Helpful

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VP/Other Executive

Service and Support

Cedar has supported us during the COVID-19 crisis. They were ahead of us in some areas, like...

Aug 2020
 Helpful

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VP/Other Executive

Implementation and Training

Cedar’s training was amazing. We had a dedicated representative, and we still stay in touch with...

Aug 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

There are end users that are not tech savvy, and the product is very slick. There are patients that...

Aug 2020
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VP/Other Executive

Functionality and Upgrades

I have an issue with some of the vendor’s reporting. The vendor has modified their reporting in the...

Aug 2020
 Helpful

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VP/Other Executive

Relationship

I have a dedicated person with the vendor. If I send that person an email, that person helps me....

Aug 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

The amount of money we collect using Cedar’s product is definitely tangible. I used to have a lot of...

Aug 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

The vendor is definitely part of our long-term plans, and that was a major consideration when we...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

I wish I could give a higher rating than the top of the scale because I think the system is by far...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

We have a lot of needs, and the problem isn't that the solution doesn’t have the right...

Jul 2020
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VP/Other Executive

Service and Support

We haven’t used the vendor's support very much, but I rate what we have used very high. The support...

Jul 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I feel like we have already received our money’s worth with the product. My overall satisfaction has...

Jul 2020
 Helpful

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VP/Other Executive

Service and Support

One of the things the vendor does better than anyone else is data integration capabilities. The...

Jul 2020
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VP/Other Executive

Implementation and Training

The vendor's data integration team was phenomenal in every respect. On top of Cedar's integration...

Jul 2020
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I was confident that I wanted Cedar's system. The main reason I wanted it was that the system would...

Jul 2020
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VP/Other Executive

Future Outlook

Overall, I am extremely happy with our partnership with Cedar, and I am looking to expand our usage...

Jul 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

Cedar supported us very well throughout the COVID-19 pandemic. Cedar customized the language on...

Jul 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

Cedar's training is strong, but when we started with Cedar, they were new to healthcare and...

Jul 2020
 Helpful

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Manager

Other Observations & Comments

On the back end, the product functionality is meeting our needs, but we would love to see the...

Jul 2020
 Helpful

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Manager

Service and Support

We have some very strong positive feelings about Cedar. The vendor has done very well with...

Jul 2020
 Helpful

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Manager

Relationship

I give the vendor a high rating for executive involvement. The customer service staff members handle...

Jul 2020
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Manager

Functionality and Upgrades

The system has done very well with driving tangible outcomes. We have gotten more dollars in sooner.

Jul 2020
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Manager

Implementation and Training

Overall, we are very satisfied with the system. We had the easiest implementation I have ever been...

Jul 2020
 Helpful

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Manager

Functionality and Upgrades

The system is so easy that patients don’t mind using it. Their feedback is that they love it. It is...

Jul 2020
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Manager

Future Outlook

The vendor hasn’t wavered in years, and they have been ramping things up. We can still get directly...

Jul 2020
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VP/Other Executive

Functionality and Upgrades

Cedar is very strong and very attuned to what they believe is going to drive patient behavior. The...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We use Cedar’s software as a technology platform. We have a billing system that performs the...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The vendor should offer more ability to configure based on the customer, such as customization by...

Jun 2020
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VP/Other Executive

Service and Support

The vendor's support is very responsive. The support team members impress me with how they overcome...

Jun 2020
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