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Cedar Patient Financial Engagement Platform
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Gordon Bishop
Sales & Research Director
KLAS Sales & Research Director - Gordon Bishop
 
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Featured  Report

Points of Light 2023 Case Study 12: Improving Patient Understanding of Financial Responsibility by Simplifying the Payment Experience
Points of Light 2023 Case Study 12:
Improving Patient Understanding of Financial Responsibility by Simplifying the Payment Experience
April 2023
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User Commentary

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Manager

Relationship

Cedar is continually working on the things that we have raised as issues. However, there have been a...

May 2023
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Manager

Culture

Cedar doesn't have the ability to meet some of our requests. If a patient makes a dispute, then we...

May 2023
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Manager

Product

We use the online part of the system. Our patients can pay online, look online to check their bills,...

May 2023
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VP/Other Executive

Operations

We started with Cedar when they were new, so the implementation was not the best. We have been more...

May 2023
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VP/Other Executive

Product

We would like more interoperability with functionality for payment posting. To be fair, we are...

May 2023
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VP/Other Executive

Value

Cost is one of Cedar’s weaknesses. The vendor's product is the best in class, so we obviously have...

May 2023
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VP/Other Executive

Product

The platform is great. The design of the user interface is incredible. We have used a lot of...

May 2023
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VP/Other Executive

Loyalty, Relationship

In general, I am very interested in and excited about what Cedar has in the pipeline. I am always...

May 2023
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VP/Other Executive

Relationship

The timeliness of Cedar's support resolution has been really lacking. We have told the vendor about...

Mar 2023
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VP/Other Executive

Relationship, Product

Cedar's product is very clean and crisp out of the box. The vendor is really good at managing all of...

Mar 2023
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VP/Other Executive

Loyalty

My satisfaction with Cedar is going to decrease in the future because I don't believe that the...

Mar 2023
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Director

Relationship

Since Cedar is more of a start-up than some other vendors, they are still struggling to quickly turn...

Feb 2023
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Director

Relationship

Cedar is a great partner that is embracing our technology needs with where we are going. Cedar is...

Feb 2023
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Director

Operations

Cedar did a lot of the training. They didn’t do a train-the-trainer model. Instead, they held almost...

Feb 2023
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Director

Loyalty

When we first talked with Cedar, we thought there would be more real-life integration. The product...

Feb 2023
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Director

Relationship, Product

We would like to see improvements in some of Cedar’s reports. I would like to have more freedom...

Feb 2023
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Director

Relationship

When we have had suggestions for improvements, the vendor has been incredibly receptive. There are a...

Feb 2023
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Director

Relationship

I have no problem providing feedback to Cedar. I provide it honestly; If I don't like something, I...

Feb 2023
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Director

Relationship

Cedar’s real strength is their relationship with us. The product is great and works as advertised,...

Feb 2023
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Director

Relationship, Product

I am a big fan of Cedar. I have never had another relationship with a vendor that has been similar...

Feb 2023
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CFO

Loyalty

In the long term, patient engagement has to be viewed as an enhancement to the overall patient...

Nov 2022
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CFO

Product

I would like to see better integration between the product and our EMR. The challenges there are...

Nov 2022
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Director

Product

I would absolutely buy Cedar's product again, especially because of the situation we were in with...

Oct 2022
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Director

Product

Cedar’s greatest weakness as a company is that they are pretty small. They have grand ambitions to...

Oct 2022
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Director

Product, Value

For us, Cedar’s greatest strength is their focus on patients. Cedar is thinking outside of a...

Oct 2022
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Director

Product

Cedar does a really good job of integrating our data. Our physician side and hospital side are both...

Oct 2022
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Director

Relationship

Cedar’s support has been slower than in the past, but that is probably due to growing pains more...

Oct 2022
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VP/Other Executive

Culture, Relationship

We have had a couple of instances where there have been some misunderstandings and a lack of clarity...

Oct 2022
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VP/Other Executive

Loyalty, Value

The product is part of our long-term plan at this point, but we are continuing to evaluate the cost...

Oct 2022
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VP/Other Executive

Relationship

The vendor doesn’t keep all of their promises. But in healthcare, I am not sure what vendor can. We...

Oct 2022
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VP/Other Executive

Product

There are particular aspects of each of the product offerings that Cedar has that require...

Oct 2022
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VP/Other Executive

Product

We get feedback from the patients that the product is easy and fast. They think the product is...

Oct 2022
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VP/Other Executive

Product

We have a lot of idiosyncratic scenarios and situations where we have to have tweaks, improvements,...

Oct 2022
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VP/Other Executive

Loyalty

We are so integrated with Cedar now, and the technology that they have is not something easily...

Oct 2022
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VP/Other Executive

Relationship

The vendor does a customer rating. When people make their payments, they can make comments, and they...

Oct 2022
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VP/Other Executive

Loyalty

We might stay with Cedar, but we are also going to be looking at new practice management systems. So...

Oct 2022
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VP/Other Executive

Relationship, Product, Value

Our staff loves the product. Another vendor struggles with the integration of the data to or from...

Oct 2022
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VP/Other Executive

Loyalty, Product

One of the features the vendor is working on is precollections, or the ability to collect a patient...

Oct 2022
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VP/Other Executive

Loyalty, Product

The vendor has something called Cedar Pre that has insurance verification features built in, and...

Oct 2022
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CEO/President

Product, Value

Our patients love Cedar's system, and we don't have to do anything. The system doesn’t do everything...

Sep 2022
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CEO/President

Relationship

Cedar’s executives are unbelievably involved and accountable.

Sep 2022
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CEO/President

Loyalty

I think my satisfaction will drop over the next year because Cedar has already met such high...

Sep 2022
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VP/Other Executive

Product, Value

The Cedar platform has had a highly positive impact on our patients. They love the product. The...

Aug 2022
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VP/Other Executive

Operations

Cedar has delivered everything that they have promised us they would, but some things have been...

Aug 2022
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VP/Other Executive

Operations, Product

The integration process has been a bit tough. There are a lot of file transfers that go back and...

Aug 2022
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VP/Other Executive

Relationship, Product

Cedar is working on delivering technology that meets our needs. We are pretty happy with what they...

Aug 2022
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VP/Other Executive

Relationship

Our operations team is very satisfied with the support from Cedar, but our team who does most of the...

Aug 2022
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VP/Other Executive

Product

Our EMR is not fond of Cedar's system, and that has made things difficult. If our EMR would allow a...

Aug 2022
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VP/Other Executive

Loyalty, Relationship

If we ask our IT or digital product team whether we should stay with Cedar long term, they are going...

Aug 2022
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VP/Other Executive

Loyalty, Product

The Cedar platform has brought us leaps and bounds closer to how patient financial engagement needs...

Aug 2022
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(0)
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VP/Other Executive

Product

We really are working with Cedar. When patients call our customer service, the only way to make an...

Aug 2022
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(0)
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Director

Loyalty, Relationship, Product

Cedar is trying to anticipate what is coming in terms of new legislation. Cedar has an amazing team...

Jul 2022
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Director

Relationship

We have a great partnership with Cedar. They are giving us ideas, and I hope we are doing the same...

Jul 2022
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VP/Other Executive

Relationship

Cedar is awesome with my staff, and I know all of the vendor's top people. Cedar is at the top of...

Jun 2022
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VP/Other Executive

Loyalty, Relationship, Product

Cedar has a vision. I haven't had an upgrade lately, but the upgrades are good. The vendor is...

Jun 2022
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(0)
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VP/Other Executive

Value

The vendor does a great job, but the platform costs a lot of money.

Jun 2022
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Related Articles
Article
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Improving the Patient Financial Experience
29 January 21    |   Alex McIntosh and Mac Boyter
Our recent report on patient financial engagement and patient financing services gives a current snapshot of how vendors are performing.



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