Cedar Patient Financial Engagement Platform Comments

 

Preferences

   Bookmark
Current Time Inside Cache Tag Helper: 10/25/2020 2:15:16 PM and Model.EvProductId = 222105

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

User Commentary

Sort by

VP/Other Executive

Service and Support

Cedar is always available, and they give us suggestions. We have a good relationship with them where...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Cedar Patient Financial Engagement Platform's implementation was the smoothest I have ever had with...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The solution is superb, and its outcomes are exactly what we are looking for. This product is...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We are working with Cedar while they are still a young company. We still have the personalized...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We haven't had too many upgrades because the product and vendor are both really young. We probably...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are a couple of end users for this product. One is the patient and another is our internal...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Technology

I don't want to dock Cedar's score, but there are certainly things that would be nice to have that...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

When we call Cedar's support people, we typically give them a ring on the phone or send them an...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

When I think of executives, I think of a C-level checking in. I did get something from Cedar's CEO,...

Oct 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The customer service was particularly great during our implementation. The vendor was very organized...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Cedar’s portal just needs a few more enhancements in terms of increased functionality, and the...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

Cedar’s product is pretty innovative, and their team is supportive. We have an account...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

It is too early to tell whether we are getting our money’s worth, but so far, the numbers look great....

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I decided to go with Cedar’s product while their software was in development, and we have had to go...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

The quality of the vendor’s work is high, and their interactions with our patients are good. I look...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

Cedar has supported us during the COVID-19 crisis. They were ahead of us in some areas, like...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

Cedar’s training was amazing. We had a dedicated representative, and we still stay in touch with...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

There are end users that are not tech savvy, and the product is very slick. There are patients that...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I have an issue with some of the vendor’s reporting. The vendor has modified their reporting in the...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Relationship

I have a dedicated person with the vendor. If I send that person an email, that person helps me....

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The amount of money we collect using Cedar’s product is definitely tangible. I used to have a lot of...

Aug 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The vendor is definitely part of our long-term plans, and that was a major consideration when we...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I wish I could give a higher rating than the top of the scale because I think the system is by far...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We have a lot of needs, and the problem isn't that the solution doesn’t have the right...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

We haven’t used the vendor's support very much, but I rate what we have used very high. The support...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

I feel like we have already received our money’s worth with the product. My overall satisfaction has...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

One of the things the vendor does better than anyone else is data integration capabilities. The...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

The vendor's data integration team was phenomenal in every respect. On top of Cedar's integration...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

I was confident that I wanted Cedar's system. The main reason I wanted it was that the system would...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Future Outlook

Overall, I am extremely happy with our partnership with Cedar, and I am looking to expand our usage...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Cedar supported us very well throughout the COVID-19 pandemic. Cedar customized the language on...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

Cedar's training is strong, but when we started with Cedar, they were new to healthcare and...

Jul 2020
 Helpful

 or  to see details.

Manager

Other Observations & Comments

On the back end, the product functionality is meeting our needs, but we would love to see the...

Jul 2020
 Helpful

 or  to see details.

Manager

Service and Support

We have some very strong positive feelings about Cedar. The vendor has done very well with...

Jul 2020
 Helpful

 or  to see details.

Manager

Relationship

I give the vendor a high rating for executive involvement. The customer service staff members handle...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system has done very well with driving tangible outcomes. We have gotten more dollars in sooner.

Jul 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

Overall, we are very satisfied with the system. We had the easiest implementation I have ever been...

Jul 2020
 Helpful

 or  to see details.

Manager

Functionality and Upgrades

The system is so easy that patients don’t mind using it. Their feedback is that they love it. It is...

Jul 2020
 Helpful

 or  to see details.

Manager

Future Outlook

The vendor hasn’t wavered in years, and they have been ramping things up. We can still get directly...

Jul 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Cedar is very strong and very attuned to what they believe is going to drive patient behavior. The...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We use Cedar’s software as a technology platform. We have a billing system that performs the...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The vendor should offer more ability to configure based on the customer, such as customization by...

Jun 2020
 Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor's support is very responsive. The support team members impress me with how they overcome...

Jun 2020
 Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF