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Cedar Patient Financial Engagement Platform Commentary
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Don Seamons
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Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
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User Commentary

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COO

Operations

Cedar’s implementation was probably the smoothest one we have ever done. We just have not had a lot...

Jul 2024
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COO

Product

I would buy Cedar Patient Financial Engagement Platform again. I truly believe that AI learning is...

Jul 2024
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COO

Relationship, Product

For Cedar Patient Financial Engagement Platform, we are working through some issues with the new...

Jul 2024
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(0)
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COO

Relationship, Product

Cedar has been great; I can't say enough about the Cedar group. They are wonderful and have had a...

Jul 2024
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VP/Other Executive

Relationship

Cedar is very good at scheduling recurring operating calls, and they have an open line if we have...

Apr 2024
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VP/Other Executive

Value

Cedar has driven up our payment plans exponentially. Even though the accounts may take longer to...

Apr 2024
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Manager

Product

So far, everything is good with the product functionality meeting all our needs today. We are always...

Apr 2024
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Manager

Product

The vendor is good about delivering new technology once they work through it all. It just depends on...

Apr 2024
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Manager

Culture, Relationship, Product

Sometimes we have glitches and have to tweak things that interact with our system. In general, the...

Apr 2024
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(0)
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VP/Other Executive

Relationship, Product

Cedar is building their own AI chat product internally, and that is great. I'm sure it will be a...

Mar 2024
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VP/Other Executive

Value

I have gotten some really mind-blowing quotes from Cedar lately. The products are fully baked, and...

Mar 2024
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VP/Other Executive

Relationship

Cedar has really excellent customer support. Their products are often slow to market, but when they...

Mar 2024
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Manager

Relationship

Cedar has been great to work with. They are very good at making sure we are satisfied. They...

Jan 2024
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Manager

Culture, Product

The whole purpose behind the system is great, and the platform has a lot of potential. We are very...

Jan 2024
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Manager

Loyalty, Product

We have had some issues with the system, but that might be because our organization is so big. The...

Jan 2024
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Manager

Operations

We have been working to resolve some of the problems that we have in the system little by little. We...

Jan 2024
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Manager

Relationship, Product

We have asked for certain things in the system, but the platform isn't equipped to do those things....

Jan 2024
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Director

Loyalty, Value

Cedar is not part of our long-term plans because we are moving to a new EHR. Cedar gave us a patient...

Dec 2023
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Director

Product

We hoped Cedar's product would be able to integrate more with our new EHR than our old one. The...

Dec 2023
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Director

Operations, Product

Sometimes, I think that Cedar is a little quick to roll things out before doing all of the testing...

Dec 2023
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Director

Operations

If we implement something new from Cedar, they will provide training. I wouldn't say that the vendor...

Dec 2023
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Director

Relationship

Cedar's biggest strengths are their ability to stay up-to-date with the needs in the market and...

Dec 2023
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(0)
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Director

Loyalty

We just rolled out a couple of things that could be a big deal, so I would say that if those things...

Dec 2023
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(0)
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Related Articles
Article
KLAS article icon
Improving the Patient Financial Experience
29 January 21    |   Alex McIntosh and Mac Boyter
Our recent report on patient financial engagement and patient financing services gives a current snapshot of how vendors are performing.



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