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Cedar Patient Financial Engagement Platform Commentary
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Shawn Howell
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Featured  Report

Patient Financial Engagement 2025: Examining Vendor Performance in a Maturing, Well-Performing Market
Patient Financial Engagement 2025:
Examining Vendor Performance in a Maturing, Well-Performing Market
December 2025
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Commentary Summary

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User Commentary

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VP/Other Executive

Operations

We love Cedar. They have a great management team, great implementation services, and great service...

Mar 2026
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VP/Other Executive

Relationship, Product

Cedar has a great vision. They are developing it at a pretty quick curve compared to the market. The...

Mar 2026
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VP/Other Executive

Loyalty, Value

The solution is expensive. It works well for us, but there are more competitive products on the...

Mar 2026
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Director

Product

Integration with our EHR has been an ongoing challenge, leading to operational inefficiencies,...

Mar 2026
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Director

Product

Epic has now achieved parity with Cedar on several fronts, particularly payment-plan initiation and...

Mar 2026
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Director

Product, Value

Cedar's system has proven to be highly effective at engaging patients on more difficult-to-collect...

Mar 2026
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Director

Value

Our first-year uplift and ROI with Cedar's system were very strong, but the performance has been...

Mar 2026
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Director

Relationship

Cedar has meaningfully improved the quality of their customer-facing teams. At the same time, the...

Mar 2026
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VP/Other Executive

Relationship, Value

Cedar is by far the best vendor for patient financial engagement. They are definitely the most...

Feb 2026
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VP/Other Executive

Loyalty, Relationship, Product

We have had a few issues with Cedar recently, and we are trying to overcome those. Cedar is solid,...

Feb 2026
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VP/Other Executive

Value

Cedar continually changes their products. We have seen an improvement in our collections per case...

Feb 2026
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VP/Other Executive

Relationship

Cedar's charges are more than fair. The vendor will do what we need them to quickly, and they will...

Feb 2026
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VP/Other Executive

Loyalty, Value

We are leaving Cedar Patient Financial Engagement Platform because of its cost structure; Cedar's...

Jan 2026
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VP/Other Executive

Operations

Cedar has a pretty robust training solution. They do train the trainer, but they also have a very...

Jan 2026
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VP/Other Executive

Relationship

Cedar takes much longer to deliver than a lot of vendors, but when they do deliver, whatever they...

Jan 2026
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VP/Other Executive

Relationship

Cedar could do better on turnaround time for customer support. I do love the cool dashboard where we...

Jan 2026
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VP/Other Executive

Value

Cedar’s cost structure uses one-price collection fees, unlike one of our other vendors’ tier...

Jan 2026
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CEO/President

Value

The product's capabilities are great. Also, the product is inexpensive, and we get a lot of return...

Jan 2026
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CEO/President

Operations, Value

I recommend Cedar all the time. Cedar has been great. They are fantastic with training and...

Jan 2026
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Director

Operations

I have never heard any complaints about the implementation. From a training standpoint for upgrades,...

Dec 2025
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Director

Product

I do wish the platform integrated a little better with our EHR. Often, our patients have multiple...

Dec 2025
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Director

Relationship

We have never missed a deadline with Cedar. They adapt very well to changes we request, so they do...

Dec 2025
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Director

Product

We have multiple users for this solution in patient financial services, posting, and credit balance....

Dec 2025
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Director

Culture

Our team is very aggressive when it comes to finances, and the vendor works very well with what our...

Dec 2025
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Director

Product

The reporting is sometimes not as robust as we would like it to be. When we get our annual audit,...

Dec 2025
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VP/Other Executive

Loyalty, Value

I absolutely hate Cedar. Their platform always breaks down, and it is always inaccurate. We...

Dec 2025
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VP/Other Executive

Loyalty, Relationship

Cedar doesn't deliver technology, and we don't have a choice. The vendor isn't building things that...

Dec 2025
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VP/Other Executive

Relationship

We have heard from patients that they need more details, so we are going to start printing all of...

Dec 2025
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VP/Other Executive

Loyalty, Value

We have had to move away from some systems that we liked because Cedar demanded that we use their...

Dec 2025
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Director

Relationship

Cedar doesn’t do so well in the support space. They can report outages and support tickets via...

Nov 2025
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Director

Relationship

Cedar’s support team is better than Cedar Patient Financial Engagement Platform's performance. They...

Nov 2025
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Director

Relationship, Product

Cedar Patient Financial Engagement Platform is easy to understand, but it is sometimes difficult to...

Nov 2025
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Director

Relationship, Product

For outages or certain issues, Cedar reaches out and lets us know if there is something down or not...

Nov 2025
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Director

Product, Value

We have had some ups and downs with Cedar Patient Financial Engagement Platform's collection rates,...

Nov 2025
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Director

Operations

There is no ongoing training from Cedar, but if we reach out with questions, they will answer them....

Nov 2025
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Director

Loyalty

We brought Cedar Patient Financial Engagement Platform on with the understanding that it was a...

Nov 2025
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Manager

Loyalty, Relationship

Cedar has a new team on board that I feel is really making strides, and I'm enjoying working with...

Sep 2025
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Manager

Relationship

Cedar will say that they see our problem and that they don't necessarily know how to fix it. Cedar...

Sep 2025
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Manager

Relationship

Cedar tries to stay up-to-date with what is going on. Cedar avails us, but they don't alert me...

Sep 2025
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Manager

Relationship, Product

With the portal in Cedar's platform, where patients make their payments and send information back to...

Sep 2025
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CFO

Value

On the cost side, Cedar's platform is pretty expensive. It is a percentage of our cash collection....

Aug 2025
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CFO

Relationship

Cedar has an excellent product. We are actually looking at exploring ways of getting more deeply...

Aug 2025
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CFO

Product

Cedar is very good to work with, but because their system is a separate solution for a very defined...

Aug 2025
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VP/Other Executive

Product

There is one scenario where I would consider recommending Cedar's system. If an organization is on a...

Aug 2025
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VP/Other Executive

Product

Cedar Patient Financial Engagement Platform offers great tools on the patient-facing side, but the...

Aug 2025
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VP/Other Executive

Operations

The Cedar implementation team was fragmented. We had challenges and still don't have everything...

Aug 2025
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VP/Other Executive

Loyalty, Relationship

Cedar has a vision. They really are forward thinking, and they want to meet with me a lot. The...

Aug 2025
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VP/Other Executive

Loyalty, Value

We pay too much for Cedar Patient Financial Engagement Platform. It is ridiculously expensive. Cedar...

Aug 2025
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VP/Other Executive

Operations, Product, Value

The patient-facing tools in Cedar Patient Financial Engagement Platform are pretty smooth and good,...

Aug 2025
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VP/Other Executive

Relationship

When problems arise, Cedar takes weeks to resolve them. My team discovers problems and then calls...

Aug 2025
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(0)
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COO

Value

Sometimes, Cedar has to bill us for some initial costs, but they try to avoid charging us for every...

Jul 2025
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(0)
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COO

Relationship

I cannot say enough about Cedar. They are the best vendor partner we have ever worked with. Cedar is...

Jul 2025
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COO

Operations, Value

The system has been wonderful. We have been on it for several years. That was a dramatic lift for...

Jul 2025
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COO

Relationship, Value

We are reducing paper statements because we want to reduce paper. That costs money, and Cedar is...

Jul 2025
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(0)
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VP/Other Executive

Value

We are satisfied with our collections, but we are always looking to see how we can get more. The...

Jul 2025
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VP/Other Executive

Relationship, Product

The ease of use with Cedar Patient Financial Engagement Platform is extremely good. I like that the...

Jul 2025
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VP/Other Executive

Culture, Relationship, Operations

The product works as promoted. Nothing is perfect, but Cedar's solution is solid. I had to learn...

Jul 2025
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(0)
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VP/Other Executive

Product

Cedar brings a lot of things to the table for our financial engagement experience piece for the...

Jul 2025
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(0)
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VP/Other Executive

Operations

The initial training from Cedar was great, and as they make tweaks to the product that we use, Cedar...

Jul 2025
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(0)
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VP/Other Executive

Product

Cedar is always forward-thinking. They are trying to figure out how to make things not only easier...

Jul 2025
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(0)
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VP/Other Executive

Product

Some of the reporting in Cedar's system is a little more challenging to use.

Jul 2025
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(0)
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VP/Other Executive

Relationship, Value

Cedar has been really good about not charging us for every little thing, especially in their...

Jul 2025
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(0)
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Manager

Relationship, Product

Cedar is a very professionally run organization. They are certainly trying to be on the front edge...

Jul 2025
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(0)
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Manager

Value

The one critical comment I have of Cedar is the way they price their product. I know it is expensive...

Jul 2025
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(0)
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Manager

Product, Value

Cedar Patient Financial Engagement Platform is a good platform, and it has been very beneficial to...

Jul 2025
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(0)
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Director

Operations

During implementations, Cedar is really involved. Their salesperson is always there, but when they...

Jul 2025
||
(0)
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Director

Product

There are some upgrades for the system that we need to initiate or move forward with, and our IT...

Jul 2025
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(0)
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Director

Product, Value

The system has had a positive impact on our organization as a whole. We have received nothing but...

Jul 2025
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(0)
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Director

Loyalty, Relationship

Cedar shares their road map with us regularly, but I don't know whether their road map always meets...

Jul 2025
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(0)
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Director

Value

We have gone back and forth with Cedar about paper statements because there has been an increase in...

Jul 2025
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(0)
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Director

Relationship

Cedar's support people take a while to respond. If we have priority questions, we know there will be...

Jul 2025
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(0)
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CFO

Relationship

I like the Cedar platform. I like the fact that the vendor will try something out and see what the...

Jul 2025
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(0)
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CFO

Relationship

There is great self-service with the solution; however, the level of adoption could be improved. We...

Jul 2025
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(0)
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CFO

Relationship

Cedar hosts leader groups, and I have found those to be really impactful meetings. It is good to...

Jul 2025
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(0)
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CFO

Relationship, Product

There are a couple of pieces of functionality that Cedar has been suggesting on their road map for...

Jul 2025
||
(0)
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VP/Other Executive

Product

Cedar's platform is easy to use. Patients submit surveys, and we get comments about how the system's...

Jul 2025
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(0)
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VP/Other Executive

Relationship, Value

Cedar avoids charging for every little thing. With all of the new technology we have implemented,...

Jul 2025
||
(0)
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VP/Other Executive

Value

Our net cost with the system is probably about the same now as it was before, but we collect more...

Jul 2025
||
(0)
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VP/Other Executive

Relationship

The things I need to see from Cedar in the future involve whether they will continue to innovate...

Jul 2025
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(0)
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VP/Other Executive

Relationship

Cedar is a partner instead of a vendor. They stand right next to us, even when there is a challenge...

Jul 2025
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(0)
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VP/Other Executive

Loyalty, Value

We have had a significant relative lift in our collections since we started using Cedar's system....

Jul 2025
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VP/Other Executive

Product, Value

Cedar gets a top rating for supporting our organization's integration goals. We are lucky to have an...

Jul 2025
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VP/Other Executive

Relationship

There is a part of Cedar that gives service. They have a call center with staff trained in the...

Jul 2025
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(0)
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VP/Other Executive

Product

Cedar Patient Financial Engagement Platform is very easy. Its quality is great. It is never down,...

Jul 2025
||
(0)
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VP/Other Executive

Value

Cedar is expensive. My satisfaction with their impact on our cost to collect is pretty high because...

Jul 2025
||
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VP/Other Executive

Value

Cedar is expensive, but I know what I’m paying for. Over the course of the whole implementation, we...

Jul 2025
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VP/Other Executive

Operations, Product

Everybody can always improve with implementation services. Because Cedar Patient Financial...

Jul 2025
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VP/Other Executive

Operations

Cedar does a great job with training. They certainly are proactive. Also, Cedar meets with us...

Jul 2025
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VP/Other Executive

Value

Cedar is pretty flexible on their ability to do development partnerships. We had a big focus on...

Jul 2025
||
(0)
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VP/Other Executive

Loyalty

I wasn't part of the decision-making process when my organization chose Cedar, but now that we are...

Jul 2025
||
(0)
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Director

Value

Cedar is not cheap. There were numbers they told us they would be able to hit, and we are not...

Jun 2025
||
(0)
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Director

Value

With Cedar, we are seeing extra application charges and little things get added on. And when we...

Jun 2025
||
(0)
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Director

Loyalty

Several months ago, I would have said that Cedar was a part of our long-term plans. However, our EHR...

Jun 2025
||
(0)
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Director

Relationship, Operations

Cedar is not really good at proactive service. We reach out all the time, and then we wait to hear...

Jun 2025
||
(0)
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Director

Product

Cedar's platform is a pretty product. It works from a technology standpoint.

Jun 2025
||
(0)
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VP/Other Executive

Relationship, Product, Value

The product has really good dashboards. All of the vendor's portals are strong. They are fine. The...

May 2025
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VP/Other Executive

Operations

With the implementation, we had a really good process set up with Cedar. If we need to do statement...

May 2025
||
(0)
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VP/Other Executive

Relationship, Product, Value

We use the champion-challenger model, and Cedar is our champion. Every few years or so, we try to...

May 2025
||
(0)
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VP/Other Executive

Operations

For training, we send one of our people to New York, and then we have a dedicated account manager, a...

May 2025
||
(0)
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CMO

Loyalty, Relationship

We decided to go with Cedar Patient Financial Engagement Platform because we have a very good...

May 2025
||
(0)
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