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Cedar Patient Financial Engagement Platform Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Value

Cedar is not cheap. There were numbers they told us they would be able to hit, and we are not...

Jun 2025
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Director

Value

With Cedar, we are seeing extra application charges and little things get added on. And when we...

Jun 2025
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Director

Loyalty

Several months ago, I would have said that Cedar was a part of our long-term plans. However, our EHR...

Jun 2025
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Director

Relationship, Operations

Cedar is not really good at proactive service. We reach out all the time, and then we wait to hear...

Jun 2025
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Director

Product

Cedar's platform is a pretty product. It works from a technology standpoint.

Jun 2025
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VP/Other Executive

Relationship, Product, Value

The product has really good dashboards. All of the vendor's portals are strong. They are fine. The...

May 2025
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VP/Other Executive

Operations

With the implementation, we had a really good process set up with Cedar. If we need to do statement...

May 2025
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VP/Other Executive

Relationship, Product, Value

We use the champion-challenger model, and Cedar is our champion. Every few years or so, we try to...

May 2025
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VP/Other Executive

Operations

For training, we send one of our people to New York, and then we have a dedicated account manager, a...

May 2025
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CMO

Loyalty, Relationship

We decided to go with Cedar Patient Financial Engagement Platform because we have a very good...

May 2025
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VP/Other Executive

Relationship

I have spent years with Cedar and have told them the things that are critically important to me that...

Mar 2025
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VP/Other Executive

Operations

I would 100% buy Cedar Patient Financial Engagement Platform depending on the organization I am in...

Mar 2025
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VP/Other Executive

Value

Cedar Patient Financial Engagement Platform is very expensive, and Cedar doesn't want to budge on...

Mar 2025
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VP/Other Executive

Relationship, Operations

Cedar did really well with training. Cedar’s support is very responsive. Cedar’s service team and...

Mar 2025
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VP/Other Executive

Value

If I were distilling down Cedar in one sentence, it would be that Cedar is a wonderful partner, is...

Mar 2025
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VP/Other Executive

Relationship, Product

Cedar has grown obviously in a whole wide range of customer bases. Like any product vendor, they are...

Mar 2025
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VP/Other Executive

Value

I think we probably would shop more than we did before we bought Cedar Patient Financial Engagement...

Mar 2025
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VP/Other Executive

Value

We knew going in that the product was pretty pricey, so out of the gate I would say Cedar’s value...

Mar 2025
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VP/Other Executive

Culture

We wanted to be able to slice and dice information in certain ways. With the product, there are...

Mar 2025
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VP/Other Executive

Value

I would still recommend Cedar. I feel like people on price have to make their own decisions for...

Mar 2025
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VP/Other Executive

Culture, Loyalty, Product

The reason I give Cedar a slightly lower score on ease of use is that while the information is...

Mar 2025
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VP/Other Executive

Product, Value

The patient payment plans are a huge value driver with Cedar, and they have been great, but as those...

Mar 2025
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VP/Other Executive

Operations

Cedar’s team was phenomenal during implementation. They were very structured and had a great project...

Mar 2025
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VP/Other Executive

Loyalty, Value

Cedar is phenomenal and has been a great partner. As we have evolved with Cedar and seen what is out...

Mar 2025
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VP/Other Executive

Value

Cedar is expensive, but we collect more with them. However, they get a percentage of every...

Dec 2024
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VP/Other Executive

Product

Cedar's system integrates well, but it is still a bolt-on, and Cedar is still an outside vendor.

Dec 2024
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VP/Other Executive

Loyalty, Product

Cedar is working on embracing AI and bringing more AI functionality into their suite of services to...

Dec 2024
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VP/Other Executive

Value

Cedar could be more cost-effective. They are at the top of the market in terms of price, so they are...

Dec 2024
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Director

Relationship, Product

Cedar is good when there is a product or a new service that they want to test and deploy across all...

Dec 2024
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Director

Operations

Cedar is really good with their implementations. They have really great project management. I...

Dec 2024
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Director

Relationship

Out of all the vendors that we work with, Cedar is very client focused, and they put a lot of...

Dec 2024
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Director

Culture, Value

Cedar Patient Financial Engagement Platform is expensive. Cedar doesn't really negotiate on their...

Dec 2024
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Director

Product

Cedar could improve when it comes to their integration, specifically in terms of the reconciliation...

Dec 2024
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Director

Relationship

Cedar is very innovative. With some partners and vendors, we get the product up and running, and all...

Dec 2024
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Director

Value

The cost to collect could improve, but the issue is not even Cedar. It is the fact that I use them...

Dec 2024
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Director

Loyalty

When we first went live with Cedar Patient Financial Engagement Platform, a lot of what Cedar could...

Dec 2024
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Director

Product

Cedar could improve the interface with our EMR. Our EMR vendor unfortunately sees Cedar as...

Dec 2024
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VP/Other Executive

Operations

The implementation team and support team are great.

Nov 2024
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VP/Other Executive

Operations

Cedar's implementations are not perfect. They are bumpy sometimes. We have had some bumps with the...

Oct 2024
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VP/Other Executive

Product

The product's integration is very clunky. Part of that may be due to the fact that the solution was...

Oct 2024
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VP/Other Executive

Operations

Cedar doesn't really offer training, but they will go over things with us if we need.

Oct 2024
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VP/Other Executive

Relationship

I think Cedar tries to be very proactive and anticipate patient needs. They are working on a lot of...

Oct 2024
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VP/Other Executive

Relationship

Sometimes the vendor's support team is difficult to reach or get a quick answer from.

Oct 2024
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VP/Other Executive

Product

Cedar offers a whole lot, especially for an organization that doesn't have our EHR. Cedar is doing...

Oct 2024
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VP/Other Executive

Loyalty, Value

Cedar Patient Financial Engagement Platform is probably not in our long-term plans because it is...

Oct 2024
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VP/Other Executive

Relationship

Cedar tries, but they just haven't been able to deliver on everything. Cedar did something special...

Oct 2024
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Manager

Product

Cedar is our statement vendor. We work with a team at Cedar that implements things like different...

Oct 2024
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(0)
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Manager

Relationship, Product

I probably would not buy Cedar Patient Financial Engagement Platform again. I have a problem with...

Oct 2024
||
(0)
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Manager

Relationship

Cedar could improve their team retention. Over the time I have worked with Cedar, we have had...

Oct 2024
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(0)
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Manager

Loyalty, Product

Cedar needs to step up their technology, engagement, and proactiveness for us. Cedar could do better...

Oct 2024
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COO

Operations

Cedar’s implementation was probably the smoothest one we have ever done. We just have not had a lot...

Jul 2024
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COO

Product

I would buy Cedar Patient Financial Engagement Platform again. I truly believe that AI learning is...

Jul 2024
||
(0)
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COO

Relationship, Product

For Cedar Patient Financial Engagement Platform, we are working through some issues with the new...

Jul 2024
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(0)
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COO

Relationship, Product

Cedar has been great; I can't say enough about the Cedar group. They are wonderful and have had a...

Jul 2024
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