Cedar Patient Financial Engagement Platform
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Mac Boyter
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User Commentary

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Manager

Cedar's product is good in terms of patient satisfaction and the ease of communicating with the...

May 2022
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Manager

We need solid communication from Cedar when they realize that they will not be able to meet...

May 2022
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Manager

There have been several times when Cedar’s portal or phone lines have been down, and we have...

May 2022
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VP/Other Executive

I like Cedar and their product. The only problem we have seen has been that everybody feels that a...

Apr 2022
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Director

Cedar provides a very polished product. My big issue with Cedar is that we do everything their way....

Apr 2022
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Director

We have rarely had issues with Cedar. The implementation was extremely smooth.

Apr 2022
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Director

Cedar does a good job on patient engagement, collections, and uplift. We disagree with Cedar on what...

Apr 2022
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COO

A majority of our payments come from some sort of digital engagement, and that is a big number....

Mar 2022
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COO

We like the way Cedar’s payment plan is set up. There is no nickel-and-diming.

Mar 2022
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COO

Implementing Cedar's system was probably the best implementation we have ever done. When we are...

Mar 2022
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COO

There is one thing we would like Cedar to do, and they are working on it, but I thought they already...

Mar 2022
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COO

Once the new version of the system is completed, it will be very much improved. It is not difficult...

Mar 2022
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COO

We work together with Cedar, and they are very much engaged. We meet with them regularly in addition...

Mar 2022
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COO

We have been very pleased with the financial results and the patient experience results of using...

Mar 2022
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VP/Other Executive

Cedar has very good support. I know that some of my partners are a little unhappy with the support...

Feb 2022
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VP/Other Executive

If I were speaking to someone about Cedar, I would say the system is worth the investment. But I do...

Feb 2022
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VP/Other Executive

Cedar is great to work with, but the implementation took much longer than expected. They worked hand...

Feb 2022
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VP/Other Executive

We still don't have everything we were sold on in the beginning. Cedar has had trouble delivering,...

Feb 2022
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VP/Other Executive

Cedar doesn't really support interoperability goals. Cedar has supported some of our internal...

Feb 2022
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VP/Other Executive

There are some refunds that Cedar's system can't process, so some patients who have paid online via...

Feb 2022
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CEO/President

We use Cedar's system to assist patients with co-pays. Our collection rate is breathtaking. We are...

Jan 2022
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CEO/President

We have started exploring other options, but that isn't because we don't love Cedar. We don’t plan...

Jan 2022
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VP/Other Executive

The integration could be better if we were able to set up payment plans for our patients prior to us...

Jan 2022
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VP/Other Executive

The support people are very responsive. They can improve their product, and they are quick to work...

Jan 2022
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VP/Other Executive

With the product, we have been able to track our patient collections and the responsiveness of our...

Jan 2022
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VP/Other Executive

Cedar is really strong. They seem to be well funded and well staffed. Their implementation was...

Jan 2022
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VP/Other Executive

We can’t customize the product for our organization. The product is a one-size-fits-all product. I...

Jan 2022
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VP/Other Executive

As a client, I feel that I can reach out to any level of the vendor organization. We developed a...

Nov 2021
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VP/Other Executive

Before we got the product, we thought we were doing a good job with our self-pay collections. Our...

Nov 2021
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Director

If an organization is not using Cedar or someone like Cedar, then they need to. Cedar's solution has...

Nov 2021
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VP/Other Executive

The vendor does all the heavy lifting when it comes to training the staff on how to use the product...

Nov 2021
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VP/Other Executive

I am a fan of Cedar. The executives are very involved, and that sets them apart from other vendors.

Nov 2021
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VP/Other Executive

The solution is really simple to use. It uses machine learning, and that allows us to easily reach...

Nov 2021
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VP/Other Executive

The vendor involves their clients in their road map. They obtain information to move forward and...

Nov 2021
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Director

Cedar's solution is better than the competition. The actual UI is awesome, and it is fully...

Nov 2021
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VP/Other Executive

One of Cedar's strong suits is their ability to work with other vendors. They have collaborated with...

Nov 2021
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VP/Other Executive

There are certain things on the innovative side that the vendor could improve. They would get input...

Nov 2021
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VP/Other Executive

The vendor's support team is great. Their account management and executive team are very sensitive...

Nov 2021
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VP/Other Executive

I have referred the vendor to others several times. The system is a great choice relative to the...

Nov 2021
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VP/Other Executive

What concerns me in the immediate future moving forward with the vendor's partnership is their...

Nov 2021
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VP/Other Executive

The vendor's algorithm for the propensity to pay was more in tune with what we wanted than other...

Nov 2021
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VP/Other Executive

We liked Cedar's presentation and how involved and flexible they were. Since they were relatively...

Nov 2021
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VP/Other Executive

We have some customization based on our specific business requirements. The charges seem to be black...

Nov 2021
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VP/Other Executive

The hesitation about whether we would buy this product again comes because of our organization's...

Nov 2021
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VP/Other Executive

The situation with Cedar is one where we don’t know what we don’t know. We ask for something to be...

Nov 2021
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VP/Other Executive

Cedar’s solution has risen to match modern-day technology used to communicate with our patients or...

Nov 2021
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VP/Other Executive

Cedar could benefit from having someone who is closer to the system design and setup be more...

Nov 2021
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VP/Other Executive

Cedar is a great company, and I am very bullish about that fact. I haven't seen the level of...

Nov 2021
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VP/Other Executive

What Cedar aced from the very beginning was the level of integration of the system with our EMR and...

Nov 2021
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VP/Other Executive

Cedar is very friendly. We can look at the patient and navigate things easily. Cedar has very nice...

Nov 2021
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VP/Other Executive

The product and service that Cedar provides perform as advertised. The performance has impacted us...

Nov 2021
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VP/Other Executive

The vendor needs to improve their integration between systems and how they ingest data to start...

Nov 2021
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VP/Other Executive

Training and implementing are significant commitments. We threw everything and the kitchen sink at...

Nov 2021
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VP/Other Executive

What the vendor charges is really the industry standard. They don’t nickel-and-dime. They avoid...

Nov 2021
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VP/Other Executive

We had another vendor's system that we couldn't integrate with anything, but Cedar helped us find...

Nov 2021
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VP/Other Executive

It is hard to imagine not having Cedar as a part of our long-term plans. They are a vital part of...

Nov 2021
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VP/Other Executive

The help that Cedar has given us has been way above our expectations. Their phone and web support...

Nov 2021
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VP/Other Executive

We have worked with some of the vendor's executives really closely. They have given us a lot of very...

Nov 2021
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VP/Other Executive

The solution is really great, but it is also super expensive. We get our money's worth from it...

Nov 2021
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Manager

We do collect a fair amount of money that we would normally have to send old-fashioned paper...

Sep 2021
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Manager

As far as service goes, Cedar is on top of everything. We go to them with a problem, and it is...

Sep 2021
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Manager

I love the product. Even the older patients have embraced it. Cedar does a patient satisfaction...

Sep 2021
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Manager

Notifications automatically get sent when patients are hooked into our electronic medical records...

Sep 2021
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Manager

Cedar is a little slow in their responsiveness to the things that we have asked them for, such as...

Jul 2021
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Manager

Cedar has a very good understanding of what we are asking for. Whether or not Cedar can always meet...

Jul 2021
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Manager

I would like to see Cedar's responsiveness improve. I don't know whether the issue is that their...

Jul 2021
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Manager

I would like to be in contact with Cedar at least every other week. I would like to see quicker...

Jul 2021
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