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User Commentary
Relationship
I have spent years with Cedar and have told them the things that are critically important to me that...
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Operations
I would 100% buy Cedar Patient Financial Engagement Platform depending on the organization I am in...
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Value
Cedar Patient Financial Engagement Platform is very expensive, and Cedar doesn't want to budge on...
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Relationship, Operations
Cedar did really well with training. Cedar’s support is very responsive. Cedar’s service team and...
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Value
If I were distilling down Cedar in one sentence, it would be that Cedar is a wonderful partner, is...
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Relationship, Product
Cedar has grown obviously in a whole wide range of customer bases. Like any product vendor, they are...
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Value
I think we probably would shop more than we did before we bought Cedar Patient Financial Engagement...
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Value
We knew going in that the product was pretty pricey, so out of the gate I would say Cedar’s value...
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Culture
We wanted to be able to slice and dice information in certain ways. With the product, there are...
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Value
I would still recommend Cedar. I feel like people on price have to make their own decisions for...
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Culture, Loyalty, Product
The reason I give Cedar a slightly lower score on ease of use is that while the information is...
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Product, Value
The patient payment plans are a huge value driver with Cedar, and they have been great, but as those...
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Operations
Cedar’s team was phenomenal during implementation. They were very structured and had a great project...
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Loyalty, Value
Cedar is phenomenal and has been a great partner. As we have evolved with Cedar and seen what is out...
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Value
Cedar is expensive, but we collect more with them. However, they get a percentage of every...
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Product
Cedar's system integrates well, but it is still a bolt-on, and Cedar is still an outside vendor.
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Loyalty, Product
Cedar is working on embracing AI and bringing more AI functionality into their suite of services to...
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Value
Cedar could be more cost-effective. They are at the top of the market in terms of price, so they are...
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Relationship, Product
Cedar is good when there is a product or a new service that they want to test and deploy across all...
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Operations
Cedar is really good with their implementations. They have really great project management. I...
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Relationship
Out of all the vendors that we work with, Cedar is very client focused, and they put a lot of...
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Culture, Value
Cedar Patient Financial Engagement Platform is expensive. Cedar doesn't really negotiate on their...
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Product
Cedar could improve when it comes to their integration, specifically in terms of the reconciliation...
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Relationship
Cedar is very innovative. With some partners and vendors, we get the product up and running, and all...
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Value
The cost to collect could improve, but the issue is not even Cedar. It is the fact that I use them...
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Loyalty
When we first went live with Cedar Patient Financial Engagement Platform, a lot of what Cedar could...
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Product
Cedar could improve the interface with our EMR. Our EMR vendor unfortunately sees Cedar as...
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Operations
The implementation team and support team are great.
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Operations
Cedar's implementations are not perfect. They are bumpy sometimes. We have had some bumps with the...
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Product
The product's integration is very clunky. Part of that may be due to the fact that the solution was...
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Operations
Cedar doesn't really offer training, but they will go over things with us if we need.
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Relationship
I think Cedar tries to be very proactive and anticipate patient needs. They are working on a lot of...
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Relationship
Sometimes the vendor's support team is difficult to reach or get a quick answer from.
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Product
Cedar offers a whole lot, especially for an organization that doesn't have our EHR. Cedar is doing...
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Loyalty, Value
Cedar Patient Financial Engagement Platform is probably not in our long-term plans because it is...
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Relationship
Cedar tries, but they just haven't been able to deliver on everything. Cedar did something special...
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Product
Cedar is our statement vendor. We work with a team at Cedar that implements things like different...
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Relationship, Product
I probably would not buy Cedar Patient Financial Engagement Platform again. I have a problem with...
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Relationship
Cedar could improve their team retention. Over the time I have worked with Cedar, we have had...
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Loyalty, Product
Cedar needs to step up their technology, engagement, and proactiveness for us. Cedar could do better...
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Operations
Cedar’s implementation was probably the smoothest one we have ever done. We just have not had a lot...
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Product
I would buy Cedar Patient Financial Engagement Platform again. I truly believe that AI learning is...
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Relationship, Product
For Cedar Patient Financial Engagement Platform, we are working through some issues with the new...
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Relationship, Product
Cedar has been great; I can't say enough about the Cedar group. They are wonderful and have had a...
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Relationship
Cedar is very good at scheduling recurring operating calls, and they have an open line if we have...
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Value
Cedar has driven up our payment plans exponentially. Even though the accounts may take longer to...
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Product
So far, everything is good with the product functionality meeting all our needs today. We are always...
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Product
The vendor is good about delivering new technology once they work through it all. It just depends on...
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Culture, Relationship, Product
Sometimes we have glitches and have to tweak things that interact with our system. In general, the...
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