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Cedar Patient Financial Engagement Platform
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Manager

We do collect a fair amount of money that we would normally have to send old-fashioned paper...

Sep 2021
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Manager

As far as service goes, Cedar is on top of everything. We go to them with a problem, and it is...

Sep 2021
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Manager

I love the product. Even the older patients have embraced it. Cedar does a patient satisfaction...

Sep 2021
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(0)
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Manager

Notifications automatically get sent when patients are hooked into our electronic medical records...

Sep 2021
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Manager

Cedar is a little slow in their responsiveness to the things that we have asked them for, such as...

Jul 2021
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Manager

Cedar has a very good understanding of what we are asking for. Whether or not Cedar can always meet...

Jul 2021
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Manager

I would like to see Cedar's responsiveness improve. I don't know whether the issue is that their...

Jul 2021
||
(0)
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Manager

I would like to be in contact with Cedar at least every other week. I would like to see quicker...

Jul 2021
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(0)
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VP/Other Executive

We used a different tool in the past, but that tool wasn't very patient friendly, and it didn't have...

May 2021
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VP/Other Executive

Since we started with this system, our revenue capture has improved tremendously. The time that it...

May 2021
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CFO

Part of the reason that we chose Cedar was our fundamental belief in where they were going from a...

Apr 2021
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CFO

In general, Cedar's pricing model is relatively straightforward and simplistic. They didn't charge...

Apr 2021
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CFO

This platform isn't a solution that people really need to be trained on beyond its reporting...

Apr 2021
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CFO

The solution collects money from patients after their visits by mail, email, or text. We are...

Apr 2021
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(0)
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CFO

I would advocate for Cedar to potential customers. I am a big believer in the network effects of...

Apr 2021
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(0)
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CFO

The solution is seamless and easy to use. It asks patients to pay for things after a service has...

Apr 2021
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(0)
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VP/Other Executive

Cedar has saved us and helped us collect millions of dollars. That is awesome. We weren't good at...

Mar 2021
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(0)
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VP/Other Executive

Cedar hasn't given me anything new lately in terms of new functionality or innovation.

Mar 2021
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(0)
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VP/Other Executive

Cedar always keeps their promises to me. We have a very good relationship with Cedar.

Mar 2021
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(0)
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COO

Cedar is very tech savvy. They were good to work with on the integration. We had a couple of little...

Feb 2021
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(0)
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COO

The feedback on Cedar's platform has been great from patients; the ones who understand it are loving...

Feb 2021
||
(0)
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COO

We needed a platform that was more tech savvy than what we had before. We had Cedar present to us,...

Feb 2021
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COO

We absolutely have seen outcomes with Cedar’s software. We knew exactly what we had to surpass in...

Feb 2021
||
(0)
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COO

We did have one issue with something that had flipped in the system when we went from our old vendor...

Feb 2021
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(0)
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COO

Cedar is still working on some things that they were talking about during the sales phase. They were...

Feb 2021
||
(0)
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COO

I like the dashboard. I look at it every day. I like the patient satisfaction survey results; I look...

Feb 2021
||
(0)
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COO

We have asked for some changes and a few things here and there. The product meets our core needs,...

Feb 2021
||
(0)
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COO

We did our regular business review, and it was wonderful. The Cedar executives were very involved,...

Feb 2021
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(0)
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VP/Other Executive

We recently went live with Cedar's solution and had a decent experience with their training and...

Jan 2021
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(0)
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VP/Other Executive

Cedar has an innovative approach to patient communication. They are a forward-thinking company and...

Jan 2021
||
(0)
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CEO/President

The tool is better than we anticipated. Patient collections are always the hardest thing for us as...

Dec 2020
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(0)
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CEO/President

Cedar’s implementation team was awesome. The team members very thoroughly trained our people and...

Dec 2020
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(0)
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CEO/President

We looked at a bunch of different collection modules on the patient side, and we chose Cedar's...

Dec 2020
||
(0)
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CEO/President

The tool is wonderful. We don’t really deal with the functionality that much; the patients mostly...

Dec 2020
||
(0)
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CEO/President

Our interactions with Cedar so far have been remarkable. The solution has been transformational in...

Dec 2020
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(0)
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Director

Cedar was highly involved through COVID-19, and our self-pay collections have increased...

Dec 2020
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(0)
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Director

During our implementation, there were some kinks. That was not necessarily our fault. The process...

Dec 2020
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(0)
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Director

The support is very good. I have no complaints about the support we receive.

Dec 2020
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(0)
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Director

In the very beginning, this product caused a bit of a struggle. There were some difficulties...

Dec 2020
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(0)
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Director

When this product was presented to us, I did not think it was going to work. Knowing the patient...

Dec 2020
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(0)
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Director

Cedar does work for us that they don't charge us for. They are just as appreciative of us as we are...

Dec 2020
||
(0)
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Director

Our end users are very comfortable with this product. The patients have a little bit of a struggle....

Dec 2020
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(0)
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