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Cedar Patient Financial Engagement Platform Commentary
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Don Seamons
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KLAS Research Director - Don Seamons
 
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User Commentary

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Director

Relationship

Cedar is very innovative. With some partners and vendors, we get the product up and running, and all...

Dec 2024
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Director

Value

The cost to collect could improve, but the issue is not even Cedar. It is the fact that I use them...

Dec 2024
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Director

Loyalty

When we first went live with Cedar Patient Financial Engagement Platform, a lot of what Cedar could...

Dec 2024
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Director

Product

Cedar could improve the interface with our EMR. Our EMR vendor unfortunately sees Cedar as...

Dec 2024
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(0)
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VP/Other Executive

Operations

The implementation team and support team are great.

Nov 2024
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VP/Other Executive

Operations

Cedar's implementations are not perfect. They are bumpy sometimes. We have had some bumps with the...

Oct 2024
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VP/Other Executive

Product

The product's integration is very clunky. Part of that may be due to the fact that the solution was...

Oct 2024
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VP/Other Executive

Operations

Cedar doesn't really offer training, but they will go over things with us if we need.

Oct 2024
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(0)
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VP/Other Executive

Relationship

I think Cedar tries to be very proactive and anticipate patient needs. They are working on a lot of...

Oct 2024
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(0)
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VP/Other Executive

Relationship

Sometimes the vendor's support team is difficult to reach or get a quick answer from.

Oct 2024
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(0)
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VP/Other Executive

Product

Cedar offers a whole lot, especially for an organization that doesn't have our EHR. Cedar is doing...

Oct 2024
||
(0)
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VP/Other Executive

Loyalty, Value

Cedar Patient Financial Engagement Platform is probably not in our long-term plans because it is...

Oct 2024
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(0)
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VP/Other Executive

Relationship

Cedar tries, but they just haven't been able to deliver on everything. Cedar did something special...

Oct 2024
||
(0)
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Manager

Product

Cedar is our statement vendor. We work with a team at Cedar that implements things like different...

Oct 2024
||
(0)
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Manager

Relationship, Product

I probably would not buy Cedar Patient Financial Engagement Platform again. I have a problem with...

Oct 2024
||
(0)
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Manager

Relationship

Cedar could improve their team retention. Over the time I have worked with Cedar, we have had...

Oct 2024
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(0)
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Manager

Loyalty, Product

Cedar needs to step up their technology, engagement, and proactiveness for us. Cedar could do better...

Oct 2024
||
(0)
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COO

Operations

Cedar’s implementation was probably the smoothest one we have ever done. We just have not had a lot...

Jul 2024
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(0)
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COO

Product

I would buy Cedar Patient Financial Engagement Platform again. I truly believe that AI learning is...

Jul 2024
||
(0)
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COO

Relationship, Product

For Cedar Patient Financial Engagement Platform, we are working through some issues with the new...

Jul 2024
||
(0)
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COO

Relationship, Product

Cedar has been great; I can't say enough about the Cedar group. They are wonderful and have had a...

Jul 2024
||
(0)
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VP/Other Executive

Relationship

Cedar is very good at scheduling recurring operating calls, and they have an open line if we have...

Apr 2024
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(0)
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VP/Other Executive

Value

Cedar has driven up our payment plans exponentially. Even though the accounts may take longer to...

Apr 2024
||
(0)
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Manager

Product

So far, everything is good with the product functionality meeting all our needs today. We are always...

Apr 2024
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(0)
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Manager

Product

The vendor is good about delivering new technology once they work through it all. It just depends on...

Apr 2024
||
(0)
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Manager

Culture, Relationship, Product

Sometimes we have glitches and have to tweak things that interact with our system. In general, the...

Apr 2024
||
(0)
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VP/Other Executive

Relationship, Product

Cedar is building their own AI chat product internally, and that is great. I'm sure it will be a...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Value

I have gotten some really mind-blowing quotes from Cedar lately. The products are fully baked, and...

Mar 2024
||
(0)
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VP/Other Executive

Relationship

Cedar has really excellent customer support. Their products are often slow to market, but when they...

Mar 2024
||
(0)
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Manager

Relationship

Cedar has been great to work with. They are very good at making sure we are satisfied. They...

Jan 2024
||
(0)
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Manager

Culture, Product

The whole purpose behind the system is great, and the platform has a lot of potential. We are very...

Jan 2024
||
(0)
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 or  to see details.

Manager

Loyalty, Product

We have had some issues with the system, but that might be because our organization is so big. The...

Jan 2024
||
(0)
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Manager

Operations

We have been working to resolve some of the problems that we have in the system little by little. We...

Jan 2024
||
(0)
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Manager

Relationship, Product

We have asked for certain things in the system, but the platform isn't equipped to do those things....

Jan 2024
||
(0)
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Director

Loyalty, Value

Cedar is not part of our long-term plans because we are moving to a new EHR. Cedar gave us a patient...

Dec 2023
||
(0)
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Director

Product

We hoped Cedar's product would be able to integrate more with our new EHR than our old one. The...

Dec 2023
||
(0)
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