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Cedar Patient Financial Engagement Platform Commentary
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Dustin Cragun
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User Commentary

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VP/Other Executive

Relationship, Product

Cedar is building their own AI chat product internally, and that is great. I'm sure it will be a...

Mar 2024
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VP/Other Executive

Value

I have gotten some really mind-blowing quotes from Cedar lately. The products are fully baked, and...

Mar 2024
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VP/Other Executive

Relationship

Cedar has really excellent customer support. Their products are often slow to market, but when they...

Mar 2024
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Manager

Relationship

Cedar has been great to work with. They are very good at making sure we are satisfied. They...

Jan 2024
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Manager

Culture, Product

The whole purpose behind the system is great, and the platform has a lot of potential. We are very...

Jan 2024
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Manager

Loyalty, Product

We have had some issues with the system, but that might be because our organization is so big. The...

Jan 2024
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Manager

Operations

We have been working to resolve some of the problems that we have in the system little by little. We...

Jan 2024
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Manager

Relationship, Product

We have asked for certain things in the system, but the platform isn't equipped to do those things....

Jan 2024
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Director

Loyalty, Value

Cedar is not part of our long-term plans because we are moving to a new EHR. Cedar gave us a patient...

Dec 2023
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Director

Product

We hoped Cedar's product would be able to integrate more with our new EHR than our old one. The...

Dec 2023
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Director

Operations, Product

Sometimes, I think that Cedar is a little quick to roll things out before doing all of the testing...

Dec 2023
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Director

Operations

If we implement something new from Cedar, they will provide training. I wouldn't say that the vendor...

Dec 2023
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Director

Relationship

Cedar's biggest strengths are their ability to stay up-to-date with the needs in the market and...

Dec 2023
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Director

Loyalty

We just rolled out a couple of things that could be a big deal, so I would say that if those things...

Dec 2023
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VP/Other Executive

Relationship

The Cedar team has been the best vendor partner that I have had as a revenue cycle executive. The...

Sep 2023
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VP/Other Executive

Product

The product interacts with our EMR, but that doesn't happen in real time, so there is a massive...

Sep 2023
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VP/Other Executive

Relationship

We have gotten mostly favorable feedback on the platform from end users.

Sep 2023
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VP/Other Executive

Product

The product’s greatest strength is the design of the user interface. It makes it very easy for...

Sep 2023
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VP/Other Executive

Operations

The biggest time where we had any kind of issues with Cedar was during the implementation. The...

Sep 2023
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CEO/President

Value

Historically, it took almost 90 days for us to collect co-pays, deductibles, and so on. Now, with...

Sep 2023
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CEO/President

Relationship

I can call our contact anytime, day or night, and they are great. Whenever there is a new client,...

Sep 2023
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CEO/President

Value

What the vendor has done would have cost me three times as much to do myself. Cedar provides a very...

Sep 2023
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CEO/President

Relationship, Product

When a company has as many different systems as Cedar does, it is hard to prioritize what is...

Sep 2023
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VP/Other Executive

Operations

Cedar has gone above and beyond what we expected from them, not only on the implementation but also...

Aug 2023
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VP/Other Executive

Relationship

Cedar has a very smart group of people who interact with us on the service end. They also have very...

Aug 2023
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VP/Other Executive

Product

Cedar doesn't do everything or develop everything themselves. The core product is theirs, but they...

Aug 2023
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VP/Other Executive

Relationship

The vendor has grown a lot. They were very nimble early on, and they are still nimble compared to...

Aug 2023
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VP/Other Executive

Operations

It is taking longer for Cedar to deliver their upgrades. Before, an implementation took 30 days, and...

Aug 2023
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VP/Other Executive

Relationship

Cedar keeps their promises for the most part, but there is always a bit of salesmanship. The vendor...

Aug 2023
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VP/Other Executive

Value

Cedar definitely does not nickel-and-dime us. I have dealt with enough vendors over the years to...

Aug 2023
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VP/Other Executive

Operations

While the product’s implementation was good, the project manager was great. They did a really good...

Aug 2023
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VP/Other Executive

Product, Value

We were absolutely able to improve our post-visit patient liability with Cedar's product. We are now...

Aug 2023
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Manager

Operations, Value

I don't know whether Cedar has the ability to deliver what we need. The implementation has been...

Aug 2023
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Manager

Relationship

Cedar is available, but we just don't get anywhere with them. We have constant meetings, but there...

Aug 2023
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Director

Product

Cedar has a slick insurance capture module where a patient can take a picture of their insurance...

Aug 2023
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Director

Culture, Product

Cedar could change their sales pitch. Back in the day, the system was pitched as artificial...

Aug 2023
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Director

Relationship

Cedar tries to keep their promises; however, some of our business offerings are a bit unique. There...

Aug 2023
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Director

Culture, Value

Cedar’s invoicing is straightforward. We don't pay additional fees for new developments or things...

Aug 2023
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(0)
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Director

Operations

We had a pretty hard implementation, and Cedar worked with us pretty aggressively. The tool is...

Aug 2023
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(0)
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Director

Product

From Cedar, I would like more adaptability in the tool when it comes to deploying new technologies....

Aug 2023
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VP/Other Executive

Loyalty

Cedar Patient Financial Engagement Platform is part of our long-term plans because of the...

Aug 2023
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VP/Other Executive

Operations

There is always a bit of room for improvement, but Cedar had a pretty robust implementation team...

Aug 2023
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(0)
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VP/Other Executive

Product, Product, Value, Value

We can look at all the measurable things, such as how much we have improved collections. Some people...

Jul 2023
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VP/Other Executive

Relationship, Relationship

When friends ask me about Cedar Patient Financial Engagement Platform, I tell them that if they...

Jul 2023
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(0)
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VP/Other Executive

Product, Product

The strength of the platform is the functionality of the patient interface for smartphones. People...

Jul 2023
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(0)
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VP/Other Executive

Product, Product

An opportunity for improvement is for Cedar to develop more AI tools within the software, but they...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Relationship

Things are going very well with Cedar. Their support picks up whenever we have an issue.

Jul 2023
||
(0)
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CEO/President

Product

I like Cedar Patient Financial Engagement Platform’s ease of use. Once someone gets it set up, it is...

Jul 2023
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(0)
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CEO/President

Relationship, Operations, Product

Being one of Cedar’s bigger customers, it took a little longer than we initially thought to get...

Jul 2023
||
(0)
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CEO/President

Loyalty

Cedar Patient Financial Engagement Platform was a solution that we had been looking for, and we...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

Cedar has some stuff on their road map that I wish they would be a little quicker in getting to...

Jul 2023
||
(0)
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Manager

Relationship

Cedar is continually working on the things that we have raised as issues. However, there have been a...

May 2023
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(0)
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Manager

Culture

Cedar doesn't have the ability to meet some of our requests. If a patient makes a dispute, then we...

May 2023
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(0)
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Manager

Product

We use the online part of the system. Our patients can pay online, look online to check their bills,...

May 2023
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(0)
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VP/Other Executive

Operations

We started with Cedar when they were new, so the implementation was not the best. We have been more...

May 2023
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(0)
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VP/Other Executive

Product

We would like more interoperability with functionality for payment posting. To be fair, we are...

May 2023
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(0)
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VP/Other Executive

Value

Cost is one of Cedar’s weaknesses. The vendor's product is the best in class, so we obviously have...

May 2023
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(0)
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VP/Other Executive

Product

The platform is great. The design of the user interface is incredible. We have used a lot of...

May 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

In general, I am very interested in and excited about what Cedar has in the pipeline. I am always...

May 2023
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Article
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Improving the Patient Financial Experience
29 January 21    |   Alex McIntosh and Mac Boyter
Our recent report on patient financial engagement and patient financing services gives a current snapshot of how vendors are performing.



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