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CenterX Real-Time Prescription Benefit Commentary
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Subject Expert
Shawn Howell
Engagement Partner
KLAS Engagement Partner - Shawn Howell
 

Commentary Summary

Performance details

Comment Type Breakout

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User Commentary

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Manager

I like most of the improvements that CenterX is making. With script standards and insurance, the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

There are a lot of issues with CenterX that are payer related, so things are often not resolved in a...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Manager

I'd like to see the vendor help guide the training documents more, like how to use CenterX Real-Time...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

CenterX hasn't really added anything new that I can think of. The vendor hasn't really enhanced or...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Analyst/Coordinator

Our implementation of the system was pretty easy. I think the product is meeting our needs so far.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CMIO

By using CenterX, we have seen outcomes with our shared savings plans and at-risk contracts with...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CMIO

We have been able to have our bots from CenterX create a list of patients who are overdue for...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CMIO

CenterX tells us when we lose connectivity and aren't hearing from our users. If they see that our...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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