CenTrak RTLS (Hardware Only) Comments

 

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Current Time Inside Cache Tag Helper: 11/25/2020 4:12:06 AM and Model.EvProductId = 3371

Commentary Summary

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User Commentary

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Director

Relationship

I am not going to rate CenTrak really high right now. They have been here so long, but I really feel...

Nov 2020
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Director

Technology

CenTrak is a good company, and their tags are pretty durable. I don’t have an issue with them on any...

Nov 2020
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Director

Technology

CenTrak keeps their promises, but it takes a lot to get them there. One of the reasons I rate...

Nov 2020
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Analyst/Coordinator

Relationship

We have had some good experiences with the vendor. We have had a good relationship, and the vendor...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product can be a low-maintenance product unless there is a lapse in the day-to-day workflow. All...

Oct 2020
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Analyst/Coordinator

Interfacing and Integration

From what I can see, the vendor is working on applications to improve their product. The hardware...

Oct 2020
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Analyst/Coordinator

Technology

The vendor needs to work on badging. The batteries in the badges tend to not last as long as they...

Oct 2020
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Analyst/Coordinator

Technology

In regard to the patient banding, one of the issues we have had is that there is a mild integration...

Oct 2020
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Analyst/Coordinator

Implementation and Training

If implemented correctly and educated properly, the system can drive tangible outcomes. If there...

Oct 2020
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Analyst/Coordinator

Future Outlook

The vendor has supported us exceptionally during the COVID-19 crisis. We have some construction to...

Oct 2020
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Director

ROI / Cost (care and feeding)

My biggest concern with CenTrak is the price point for the badges and things of that nature. The...

Oct 2020
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Director

Service and Support

CenTrak is easy to work with. We have conversations about strategy and where they are going. The...

Oct 2020
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Analyst/Coordinator

Technology

CenTrak is very spot on when it comes their technology and locating services. We haven't had any...

Oct 2020
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Analyst/Coordinator

Other Observations & Comments

When it comes to what the vendor could improve, the expeditious response for service tickets could...

Oct 2020
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Analyst/Coordinator

Functionality and Upgrades

Our patients wear the CenTrak tags, so we have the ability to trace who has had contact with a...

Oct 2020
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Director

Functionality and Upgrades

I deal with the temperature monitoring in the product. It works very well. CenTrak RTLS is very...

Oct 2020
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Director

Service and Support

I don't really have any issues with the vendor’s service. CenTrak doesn't try to charge us for every...

Oct 2020
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Director

ROI / Cost (care and feeding)

We schedule times to verify things with our test equipment, and we also look at the battery life...

Oct 2020
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Director

Functionality and Upgrades

We have medication refrigerators in the nursing units. The nurses love the product. In the old days,...

Oct 2020
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Director

Technology

I would give the product a slightly lower score for quality just because of the issues with battery...

Oct 2020
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Manager

Implementation and Training

CenTrak has done really well. We are able to monitor things and make sure that our vaccines stay at...

Oct 2020
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Manager

Functionality and Upgrades

We are in the day and age where if a temperature is wrong on a fridge, CenTrak should be able to...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

I wouldn't say that there are additional costs. When we need to make modifications and upgrades,...

Oct 2020
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Analyst/Coordinator

Service and Support

Since I have been here, CenTrak has had a lot of staff turnover. I am sure that a lot of that had to...

Oct 2020
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Analyst/Coordinator

Service and Support

We have a few bugs and glitches that we are working out because we are still in the stage of trying...

Oct 2020
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Nurse

Relationship

CenTrak understands how real-time location systems work, and all of CenTrak's different products can...

Sep 2020
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Nurse

Technology

CenTrak talked about potentially adding a new design for the patient minitags. I know things don't...

Sep 2020
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Director

Service and Support

I need more support from CenTrak here on the ground. They need to work with us to help us understand...

Sep 2020
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Director

ROI / Cost (care and feeding)

The product has a good ROI. We have been able to prove our ROI. I have used the system for several...

Sep 2020
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Director

Lessons Learned

I am not going to recommend the product until CenTrak gets their act together. I love the system and...

Sep 2020
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Director

Relationship

CenTrak does not keep all of their promises. They drop the product off for us to use, and then they...

Sep 2020
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Director

Implementation and Training

We haven’t had any training from CenTrak. We have been on our own. The vendor certainly needs to do...

Sep 2020
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Director

Lessons Learned

CenTrak has to understand how they can help us use the equipment. I can have meetings with someone...

Sep 2020
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Director

Technology

CenTrak has technology that would benefit us, but they just can’t get on board and really help us...

Sep 2020
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Director

Functionality and Upgrades

The system can do almost anything that users want it to do; users just have to use their...

Sep 2020
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Director

Future Outlook

The vendor is moving way beyond our expectations for new technology. The technology is moving faster...

Sep 2020
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Director

Service and Support

I have a regular meeting with the vendor. I don't spend a lot of time on certain things. If I want...

Sep 2020
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Director

Win/Loss - Why they were selected (by current clients)

We did an RFP a few years ago because we had a new center and wanted to ensure that we had the best...

Sep 2020
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Manager

Functionality and Upgrades

I like the vendor, and I think they have a very good product. The product works fairly well....

Sep 2020
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Manager

Functionality and Upgrades

The system is somewhere between low and medium maintenance. There are certain things it is very easy...

Sep 2020
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Manager

Service and Support

I love the vendor. They are very supportive and available at any time to answer any questions. If we...

Sep 2020
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Manager

Service and Support

There are things the vendor could improve depending on department. With the technical support line,...

Sep 2020
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Director

Service and Support

During the pandemic, all we had to do with the vendor was purchase asset tags to track all the...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have a proven ROI. We are continually expanding and thinking up new ways to use the product.

Sep 2020
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Director

Relationship

The vendor leaders are great to work with. They are available when I need them. When I text our...

Sep 2020
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Analyst/Coordinator

Service and Support

Our organization may not have heeded the advice of CenTrak, but if it was given, they were...

Sep 2020
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Analyst/Coordinator

Lessons Learned

During the implementation, organizations need to have everybody that is going to be impacted by the...

Sep 2020
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Analyst/Coordinator

Relationship

CenTrak RTLS is a great product with great promise. CenTrak is always looking at what they can do to...

Sep 2020
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Director

Other Observations & Comments

The upgrade for temperature monitoring is dependent on the new hardware platform, which we have been...

Sep 2020
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Director

Relationship

CenTrak RTLS works as promoted. There were no surprises with the system. We haven’t seen any of the...

Sep 2020
 Helpful

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Manager

Service and Support

CenTrak's customer service has gotten better, but sometimes it is like pulling teeth. I understand...

Aug 2020
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Manager

Service and Support

We have an account manager who has been great to work with, but I don’t think this person has much...

Aug 2020
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Manager

Functionality and Upgrades

In terms of the ease of use for end users, things weren't too bad after some training.

Aug 2020
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Director

Other Observations & Comments

With CenTrak, once we get beyond the product sales piece, everything seems to work very well, all...

Jun 2020
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Director

Service and Support

CenTrak keeps all of their promises. Even with the issues we have had, the vendor has always made...

Jun 2020
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Director

Functionality and Upgrades

There are a few issues when adding and transferring patients in CenTrak RTLS. There is a little lag....

Jun 2020
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Director

Relationship

CenTrak checks in with me every so often. If the vendor hasn't heard from me, they check in on me to...

Jun 2020
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Director

Other Observations & Comments

We started out implementing the product with different software. There was the solution that the...

May 2020
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Director

Other Observations & Comments

We had a better relationship with CenTrak than the software company we had at first, and since then,...

May 2020
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Director

Other Observations & Comments

Once we got the system up and running and proved that it was solid, we started entertaining requests...

May 2020
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Manager

Other Observations & Comments

I have a love-hate relationship with the vendor. I am still very critical of the vendor, and I am...

May 2020
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Manager

Other Observations & Comments

One of our representatives was furloughed because of COVID-19, so I am literally paying a huge fee...

May 2020
 Helpful

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Manager

Service and Support

I can’t get anyone to answer my tickets. I have tickets open for months or years. I can’t provide...

May 2020
 Helpful

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Manager

Relationship

The product is part of our long-term plans. Once we were locked into the product, we spent a sizable...

May 2020
 Helpful

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Manager

Other Observations & Comments

The tech support is great, but the vendor support is bad. I don’t know whether I would buy the...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing. The only way I can get them to do things...

May 2020
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Manager

Functionality and Upgrades

The product works well, and the vendor is very open to supporting our organizational goals. The...

May 2020
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Manager

Future Outlook

My satisfaction will probably slightly increase in the next year, but I don’t see it really moving...

May 2020
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Manager

Implementation and Training

We had to use CenTrak’s implementation services for a specific thing. CenTrak came down and did a...

Feb 2020
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Manager

Implementation and Training

The training was excellent. We haven’t had an opportunity to leverage the training other than the...

Feb 2020
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Manager

Technology

There are shortcomings with the Wi-Fi component in terms of configuring the mobility-services...

Feb 2020
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Manager

Functionality and Upgrades

We do have a big challenge with CenTrak. We cannot move to an upgraded environment unless we replace...

Feb 2020
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Manager

Relationship

We have a manager we work with, and we funnel everything through that individual. The only challenge...

Feb 2020
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Manager

Relationship

The vendor is not good at reaching out and seeing how we are doing and what they can do to improve...

Feb 2020
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Manager

Relationship

CenTrak has been quite good to us. They have provided services in the past and have given us a...

Feb 2020
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Manager

Functionality and Upgrades

CenTrak RTLS definitely gives us the location accuracy that we need. What is handcuffing us is the...

Feb 2020
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Manager

Relationship

We have a good relationship with CenTrak. I am on a first-name basis with a lot of the folks all the...

Feb 2020
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Manager

Functionality and Upgrades

There are some things that might need a little work, primarily in the fulfillment areas. It is...

Feb 2020
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Manager

Service and Support

We don't have any real issues with CenTrak. We put the tickets in, and CenTrak is pretty responsive....

Feb 2020
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Manager

Relationship

CenTrak does keep their promises. Sometimes they take a bit longer than expected. CenTrak kept...

Feb 2020
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Manager

Technology

Frankly, I think CenTrak is awful. The hardware is substandard. We are miffed that we are replacing...

Feb 2020
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Manager

Service and Support

We have to go through a third-party vendor to get support for the product. We didn't have a ton of...

Feb 2020
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Analyst/Coordinator

Service and Support

I have some issues with CenTrak's hardware, but CenTrak has worked pretty well with me in the past....

Jan 2020