Cybersecurity Is Critical in Today's Environment
CenTrak RTLS (Hardware Only)
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Subject Expert
Tanya Egbert
Research Director
Commentary Summary
User Commentary
Director
I would purchase CenTrak RTLS again because the issues we have aren't necessarily all CenTrak's...
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Manager
The vendor is very slow. They don't communicate about new versions of hardware very well. CenTrak...
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Manager
Despite the negatives, I would recommend the product. I would just let others know up front that...
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Analyst/Coordinator
The vendor hasn't updated us in a long time. That has been a point of contention.
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Analyst/Coordinator
If I had the choice, I probably wouldn't pick CenTrak. I have heard that there are better things out...
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Analyst/Coordinator
The vendor's support is lacking. We have a hard time getting ahold of people. If we ask for a...
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Analyst/Coordinator
The vendor could make their hardware more robust. They have come out with smaller tags, and that is...
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Analyst/Coordinator
We have had hiccups with the system here and there. The vendor could improve their staff badges and...
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Analyst/Coordinator
I like CenTrak's support people. I can reach out to them and speak to different levels of staff members....
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Analyst/Coordinator
The system's user interface is very reliable and user friendly. The solution isn't perfect, but the...
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Analyst/Coordinator
Our previous account manager was amazing, and we had a good relationship with them. While we were...
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Analyst/Coordinator
I would say that the system's interface is good based on its overall readability and navigation. The...
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Manager
CenTrak's support needs a lot of work. They don't have a ton of supporting documentation, and it...
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Manager
CenTrak's equipment works well when set up properly. We have trialed their security solution, and it...
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Manager
We moved from another system to CenTrak RTLS. It has tightened up the security from the old system...
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Manager
The badges for staff safety are rarely replaced. They have batteries in them. The batteries can die,...
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Manager
CenTrak is very good at coming in and laying out the workflow for our area and explaining how it is...
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Manager
One of the outcomes was patient satisfaction. There were positive comments from the patients that...
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Manager
Our staff members feel much better about being in certain situations with the system. We can send...
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Manager
CenTrak is a great vendor. They collaborate with us. They pull resources when needed and get back to...
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Manager
In the past, we had to use a third party called Cetani to build the actual apps for RTLS tracking....
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Manager
The devices for staff duress always trigger and go off. We have some trouble turning the devices off...
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Director
We have had CenTrak RTLS for a long time. The vendor has a much faster turnaround time when our...
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Director
Whether CenTrak RTLS is part of our long-term plans depends on whether the vendor stays in business....
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Director
The vendor really needs to get on board with operations and on how to use CenTrak RTLS. We see a lot...
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Director
The issue is not that CenTrak is not truthful. They are all about IT and how things work, and they...
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Director
We have been so unhappy with CenTrak. The issue is not the system; it is the service. When we need...
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Director
If the system is kept up well, the system works well for us. We get our money's worth because we use...
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Manager
The system works the way that it was designed to. We are happy with it.
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Manager
CenTrak is good to work with. Historically, their model has been that they manufacture hardware and...
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Director
The vendor doesn't keep all promises. The vendor told us that the tracking-tag battery life would...
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Analyst/Coordinator
With delivering any new upgrades or new technology, a lot of that is communication between us and...
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Analyst/Coordinator
I don’t have a complaint about the implementation services. CenTrak is really good and hands on....
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Analyst/Coordinator
CenTrak is great at customer service. I can call the vendor, and they are always eager to help me at...
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Manager
CenTrak RTLS is a pretty simple product. RTLS has hard data, so if the device has a tag on it that...
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Manager
When we upgraded our tags the last time and did a project, CenTrak brought in an engineer and a...
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Director
CenTrak RTLS is really great as far as quality goes. It is pretty easy to get support quickly from CenTrak....
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Manager
CenTrak RTLS' equipment lasts forever. We still have some of the original equipment that we...
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Manager
We don't need a lot of interaction with CenTrak. Every once in a while, we have a sensor that goes...
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Manager
The system does everything that we expected it to do and works very well. It drives outcomes for us...
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Manager
CenTrak’s support people have addressed every issue that we have brought up to them at this point....
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Manager
We were sold a solution that would alert us if a tag were removed from a piece of equipment. That...
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Manager
It is hard to get our money’s worth because we are nickel-and-dimed with charges or purchases, so we...
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Manager
CenTrak will sometimes promise new products, and it takes a long time for them to come to market. It...
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Manager
The integration between the CenTrak hardware and our software is seamless. From day one, our...
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Manager
The way we have the system structured is that everything routes through our software vendor. That...
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VP/Other Executive
We are integrated into our nurse call system so that when a staff member walks into the room with a...
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VP/Other Executive
We are having some issues with CenTrak RTLS right now, so we are actually looking at other systems....
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VP/Other Executive
We used to get the temperature monitoring directly from CenTrak. They would come in, and all we...
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Manager
CenTrak supplied the hardware. The implementation of the hardware went relatively smoothly. The...
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Manager
CenTrak is fair with their pricing. In fact, we even get freebies. CenTrak charges us our rate, and...
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Manager
I would like for CenTrak to fix the Asset Tags. We are having a lot of problems with them. The new...
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Manager
If I ever have any issues or problems with our CenTrak hardware, there are contacts at CenTrak that...
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Manager
We are using CenTrak RTLS primarily for equipment tracking, and it is doing a great job of that. We...
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Director
The system is really cool. Once staff members have used it a couple of times, it is very easy. The...
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Director
CenTrak has come out with some great ideas in terms of new technology. We are counting on the vendor...
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Director
The system was a godsend during COVID-19. It allowed us to find our pumps, cooling blankets, and...
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Manager
CenTrak has a good product. The concept is good, and I am impressed with what the product can do.
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Manager
I am not impressed with how much effort it takes to maintain CenTrak RTLS. We have to replace the...
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Manager
When CenTrak set up the system, they mapped it out and created the rules for us to track what we...
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Manager
CenTrak could be more responsive about the effort it takes to maintain the system. CenTrak recently...
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Manager
The CenTrak system doesn't always capture the interaction between the badge and the monitor....
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Manager
CenTrak isn't very proactive. But we have monthly calls with them, so I have to give them some...
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Director
We haven't taken advantage of new technology yet. We are looking at implementing hand hygiene...
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Director
When the hardware goes down or there is an issue, that affects the end user's ability to use the...
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Director
Our biggest challenge is battery management. The wireless system is primarily used for locating...
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Director
We have to do a bit more to get CenTrak involved than we have to do with another software vendor....
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Manager
If the end users were unhappy with the current engagement of hardware, they would prompt us to start...
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Manager
CenTrak is pretty straightforward. We have a CenTrak resource from support doing the upgrade, and...
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Manager
With CenTrak, I think the gap sensors need some kind of body reconfiguration in terms of their...
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Manager
I think that the vendor is doing really well. We are pretty involved with the vendors we work with,...
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Manager
In terms of what is important for people to know about CenTrak, that all depends on their use case...
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Manager
CenTrak charges for travel when they come to do maintenance. There are charges on the maintenance...
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Manager
CenTrak's service people are on top of things, and they usually answer all of our questions. The...
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Manager
During the implementation, there were issues with CenTrak moving our old database over. It took much...
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Manager
I think it would be interesting to understand how the industry is reacting to the integration of the...
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Manager
When it comes to having both active and passive technology within a hospital, most hospitals that...
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Director
The hand-hygiene monitoring has brought more of our issues to light than anything. When staff...
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Director
I would stay with CenTrak. If I knew what I know now and still talked about our active RFID and RTLS...
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Director
If I knew what I know now and we had to install all over again, I would really look into the passive...
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Director
If I had to give a single impression on CenTrak, I would be unimpressed. When we have to engage with...
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Director
One of the great things we like about using CenTrak's system is that we can always have different...
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Director
I don’t know how well CenTrak's system is thought through from a product design standpoint. We have...
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Director
The location accuracy is very good. We have had an issue in particular that we have been trying to...
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Nurse
CenTrak’s hardware is great. The vendor is very engaged and responsive. Even throughout the COVID-19...
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Manager
We have invisible walls, and the CenTrak sensors help delineate the difference between walls and...
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Manager
If we have an issue with the badges, we have to send them back to CenTrak.
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Manager
CenTrak has been good with recent upgrades. CenTrak helps us ensure that things are implemented...
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Manager
The product works completely differently and is more efficient than some of the other solutions that...
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Manager
We are looking to become a CenTrak house. We anticipated that there would be a little bit more...
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Manager
We have used this system during COVID-19 specifically to ensure that hand hygiene is compliant,...
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Manager
With hand hygiene, we have seen some new developments, but on our care signs, we have not seen that...
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Manager
CenTrak communicates with us by ensuring that we get a monthly report, and we have a face-to-face...
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Manager
I typically don’t like the canned reports. I download data to Excel sheets and make my own reports....
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Manager
I think CenTrak keeps their promises, but there is one promise we haven't been able to work out with...
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Nurse
I like this system. It is reliable, but there are some issues with the loading aspect that the...
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Nurse
Centrak needs to find a way to have integration. The locating badges read when a nurse goes in and...
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Nurse
I would recommend Centrak because I really believe in their product. Overall, the product is good....
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Director
The difficult part is there is sometimes a long lag time for receiving the product. Maybe that is...
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Director
We like CenTrak, and we will stick with them. When nurses wear a badge and go into a room, the badge...
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Director
Our project manager is great. I can get in contact with that person any day, and if we have a...
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Director
I am not going to rate CenTrak really high right now. They have been here so long, but I really feel...
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Director
CenTrak is a good company, and their tags are pretty durable. I don’t have an issue with them on any...
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Director
CenTrak keeps their promises, but it takes a lot to get them there. One of the reasons I rate...
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