CenTrak RTLS (Hardware Only) Comments

 

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Current Time Inside Cache Tag Helper: 9/19/2020 10:38:08 PM and Model.EvProductId = 3371

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User Commentary

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Director

Service and Support

I need more support from CenTrak here on the ground. They need to work with us to help us understand...

Sep 2020
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Director

ROI / Cost (care and feeding)

The product has a good ROI. We have been able to prove our ROI. I have used the system for several...

Sep 2020
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Director

Lessons Learned

I am not going to recommend the product until CenTrak gets their act together. I love the system and...

Sep 2020
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Director

Relationship

CenTrak does not keep all of their promises. They drop the product off for us to use, and then they...

Sep 2020
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Director

Implementation and Training

We haven’t had any training from CenTrak. We have been on our own. The vendor certainly needs to do...

Sep 2020
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Director

Lessons Learned

CenTrak has to understand how they can help us use the equipment. I can have meetings with someone...

Sep 2020
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Director

Technology

CenTrak has technology that would benefit us, but they just can’t get on board and really help us...

Sep 2020
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Director

Functionality and Upgrades

The system can do almost anything that users want it to do; users just have to use their...

Sep 2020
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Director

Future Outlook

The vendor is moving way beyond our expectations for new technology. The technology is moving faster...

Sep 2020
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Director

Service and Support

I have a regular meeting with the vendor. I don't spend a lot of time on certain things. If I want...

Sep 2020
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Director

Win/Loss - Why they were selected (by current clients)

We did an RFP a few years ago because we had a new center and wanted to ensure that we had the best...

Sep 2020
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Manager

Functionality and Upgrades

I like the vendor, and I think they have a very good product. The product works fairly well....

Sep 2020
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Manager

Functionality and Upgrades

The system is somewhere between low and medium maintenance. There are certain things it is very easy...

Sep 2020
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Manager

Service and Support

I love the vendor. They are very supportive and available at any time to answer any questions. If we...

Sep 2020
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Manager

Service and Support

There are things the vendor could improve depending on department. With the technical support line,...

Sep 2020
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Director

Service and Support

During the pandemic, all we had to do with the vendor was purchase asset tags to track all the...

Sep 2020
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Director

ROI / Cost (care and feeding)

We have a proven ROI. We are continually expanding and thinking up new ways to use the product.

Sep 2020
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Director

Relationship

The vendor leaders are great to work with. They are available when I need them. When I text our...

Sep 2020
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Analyst/Coordinator

Service and Support

Our organization may not have heeded the advice of CenTrak, but if it was given, they were...

Sep 2020
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Analyst/Coordinator

Lessons Learned

During the implementation, organizations need to have everybody that is going to be impacted by the...

Sep 2020
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Analyst/Coordinator

Relationship

CenTrak RTLS is a great product with great promise. CenTrak is always looking at what they can do to...

Sep 2020
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Director

Other Observations & Comments

The upgrade for temperature monitoring is dependent on the new hardware platform, which we have been...

Sep 2020
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Director

Relationship

CenTrak RTLS works as promoted. There were no surprises with the system. We haven’t seen any of the...

Sep 2020
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Manager

Service and Support

CenTrak's customer service has gotten better, but sometimes it is like pulling teeth. I understand...

Aug 2020
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Manager

Service and Support

We have an account manager who has been great to work with, but I don’t think this person has much...

Aug 2020
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Manager

Functionality and Upgrades

In terms of the ease of use for end users, things weren't too bad after some training.

Aug 2020
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Director

Other Observations & Comments

With CenTrak, once we get beyond the product sales piece, everything seems to work very well, all...

Jun 2020
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Director

Service and Support

CenTrak keeps all of their promises. Even with the issues we have had, the vendor has always made...

Jun 2020
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Director

Functionality and Upgrades

There are a few issues when adding and transferring patients in CenTrak RTLS. There is a little lag....

Jun 2020
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Director

Relationship

CenTrak checks in with me every so often. If the vendor hasn't heard from me, they check in on me to...

Jun 2020
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Director

Other Observations & Comments

We started out implementing the product with different software. There was the solution that the...

May 2020
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Director

Other Observations & Comments

We had a better relationship with CenTrak than the software company we had at first, and since then,...

May 2020
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Director

Other Observations & Comments

Once we got the system up and running and proved that it was solid, we started entertaining requests...

May 2020
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Manager

Other Observations & Comments

I have a love-hate relationship with the vendor. I am still very critical of the vendor, and I am...

May 2020
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Manager

Other Observations & Comments

One of our representatives was furloughed because of COVID-19, so I am literally paying a huge fee...

May 2020
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Manager

Service and Support

I can’t get anyone to answer my tickets. I have tickets open for months or years. I can’t provide...

May 2020
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Manager

Relationship

The product is part of our long-term plans. Once we were locked into the product, we spent a sizable...

May 2020
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Manager

Other Observations & Comments

The tech support is great, but the vendor support is bad. I don’t know whether I would buy the...

May 2020
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Manager

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing. The only way I can get them to do things...

May 2020
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Manager

Functionality and Upgrades

The product works well, and the vendor is very open to supporting our organizational goals. The...

May 2020
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Manager

Future Outlook

My satisfaction will probably slightly increase in the next year, but I don’t see it really moving...

May 2020
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Manager

Implementation and Training

We had to use CenTrak’s implementation services for a specific thing. CenTrak came down and did a...

Feb 2020
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Manager

Implementation and Training

The training was excellent. We haven’t had an opportunity to leverage the training other than the...

Feb 2020
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Manager

Technology

There are shortcomings with the Wi-Fi component in terms of configuring the mobility-services...

Feb 2020
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Manager

Functionality and Upgrades

We do have a big challenge with CenTrak. We cannot move to an upgraded environment unless we replace...

Feb 2020
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Manager

Relationship

We have a manager we work with, and we funnel everything through that individual. The only challenge...

Feb 2020
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Manager

Relationship

The vendor is not good at reaching out and seeing how we are doing and what they can do to improve...

Feb 2020
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Manager

Relationship

CenTrak has been quite good to us. They have provided services in the past and have given us a...

Feb 2020
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Manager

Functionality and Upgrades

CenTrak RTLS definitely gives us the location accuracy that we need. What is handcuffing us is the...

Feb 2020
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Manager

Relationship

We have a good relationship with CenTrak. I am on a first-name basis with a lot of the folks all the...

Feb 2020
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Manager

Functionality and Upgrades

There are some things that might need a little work, primarily in the fulfillment areas. It is...

Feb 2020
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Manager

Service and Support

We don't have any real issues with CenTrak. We put the tickets in, and CenTrak is pretty responsive....

Feb 2020
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Manager

Relationship

CenTrak does keep their promises. Sometimes they take a bit longer than expected. CenTrak kept...

Feb 2020
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Manager

Technology

Frankly, I think CenTrak is awful. The hardware is substandard. We are miffed that we are replacing...

Feb 2020
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Manager

Service and Support

We have to go through a third-party vendor to get support for the product. We didn't have a ton of...

Feb 2020
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Analyst/Coordinator

Service and Support

I have some issues with CenTrak's hardware, but CenTrak has worked pretty well with me in the past....

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

CenTrak RTLS has been a good, stable product. Our biggest struggles are with the room monitors, the...

Jan 2020
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Manager

Functionality and Upgrades

Most of the time, CenTrak RTLS is pretty low maintenance. Overall, I would probably put it in the...

Jan 2020
 Helpful

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Manager

Service and Support

Working with CenTrak has been very good. They usually have very quick responses, but they do not...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

For the location and asset tracking, CenTrak has been able to keep all their promises. When we...

Jan 2020
 Helpful

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Manager

Functionality and Upgrades

We have some additional functionality that we would like to continue to roll out. The system is all...

Jan 2020
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Manager

Technology

One of the pros of the system is the stability of the hardware. Most of our devices have been in for...

Jan 2020
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Manager

Interfacing and Integration

One pro is the product is kind of the backbone infrastructure, and that allows us to use other...

Jan 2020
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Manager

Technology

CenTrak could probably improve the battery life of their hardware. The fact that they set up most of...

Jan 2020
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Manager

Technology

CenTrak is investing too much time into coming up with additional models for their tags. They should...

Jan 2020
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Director

Functionality and Upgrades

We are able to mitigate asset shrinkage and things like that. I have been very happy with everything...

Dec 2019
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Director

Relationship

The system is absolutely part of our long-term plans. We would absolutely buy the system again. We...

Dec 2019
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Director

Functionality and Upgrades

We really like the system. We need so much space in between devices, so when we are in close...

Dec 2019
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Director

Technology

We have glass doors for our critical-care rooms, and that seems to cause issues. I have reached out...

Dec 2019
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Director

Relationship

The vendor tries to be proactive. We run reports. The vendor lets us know about batteries, and they...

Dec 2019
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Director

Relationship

The vendor has been very intuitive and attentive with their service. The executives are very...

Dec 2019
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Nurse

Technology

Other than the armband design, there is not really anything that I would change in CenTrak RTLS. If...

Nov 2019
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Manager

Functionality and Upgrades

CenTrak RTLS seems to be pretty robust and reliable. It does not go down very often, and when it...

Oct 2019
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Manager

Service and Support

My biggest criticism is on the support side. The support people are very quick to pass the buck to...

Oct 2019
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Manager

Other Observations & Comments

CenTrak has a very unusual business model. For example, when customers want to buy a tag that will...

Oct 2019
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Manager

Lessons Learned

We never call CenTrak first when we have issues. We always call the third-party vendor that we are...

Oct 2019
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Manager

Implementation and Training

If we want to make a change, we have to call CenTrak. They will redesign the whole thing. They took...

Oct 2019
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Manager

Functionality and Upgrades

CenTrak delivers. Their solutions work, and their door-control functionality is awesome.

Oct 2019
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Manager

Relationship

We are invested in CenTrak RTLS for the right reasons. It is a platform that we can grow with.

Oct 2019
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Director

Sales and Contracting

CenTrak's system is part of our long-term plans, and we have decided to implement it throughout our...

Sep 2019
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Director

Functionality and Upgrades

We haven’t upgraded CenTrak's system yet. Product availability is holding us back on the temperature...

Sep 2019
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Director

Functionality and Upgrades

CenTrak keeps 90% of the promises for their hardware. The decrease is really due to product...

Sep 2019
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Director

Implementation and Training

CenTrak provides training, and their third-party vendor pays them to train their on-site staff to...

Sep 2019
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Director

Functionality and Upgrades

The system's accuracy is great, but the timeliness is behind schedule. We always stay on the latest...

Sep 2019
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Director

Relationship

I would like CenTrak to let us monitor our environment and let us know when they see issues that...

Sep 2019
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Manager

Relationship

We had some issues with the system, but CenTrak didn't listen to our concerns and kept saying that...

Sep 2019
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Manager

Functionality and Upgrades

When we first started using the system, the technology wasn't quite where we needed it to be, and it...

Sep 2019
 Helpful

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