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CenTrak RTLS (Hardware Only) Comments
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Subject Expert
Commentary Summary
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User Commentary
Director
The vendor doesn't keep all promises. The vendor told us that the tracking-tag battery life would...
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Analyst/Coordinator
With delivering any new upgrades or new technology, a lot of that is communication between us and...
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Analyst/Coordinator
I don’t have a complaint about the implementation services. CenTrak is really good and hands on....
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Analyst/Coordinator
CenTrak is great at customer service. I can call the vendor, and they are always eager to help me at...
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Manager
CenTrak RTLS is a pretty simple product. RTLS has hard data, so if the device has a tag on it that...
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Manager
When we upgraded our tags the last time and did a project, CenTrak brought in an engineer and a...
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Director
CenTrak RTLS is really great as far as quality goes. It is pretty easy to get support quickly from CenTrak....
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Manager
CenTrak RTLS' equipment lasts forever. We still have some of the original equipment that we...
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Manager
We don't need a lot of interaction with CenTrak. Every once in a while, we have a sensor that goes...
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Manager
The system does everything that we expected it to do and works very well. It drives outcomes for us...
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Manager
CenTrak’s support people have addressed every issue that we have brought up to them at this point....
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Manager
We were sold a solution that would alert us if a tag were removed from a piece of equipment. That...
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Manager
It is hard to get our money’s worth because we are nickel-and-dimed with charges or purchases, so we...
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Manager
CenTrak will sometimes promise new products, and it takes a long time for them to come to market. It...
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Manager
The integration between the CenTrak hardware and our software is seamless. From day one, our...
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Manager
The way we have the system structured is that everything routes through our software vendor. That...
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VP/Other Executive
We are integrated into our nurse call system so that when a staff member walks into the room with a...
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VP/Other Executive
We are having some issues with CenTrak RTLS right now, so we are actually looking at other systems....
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VP/Other Executive
We used to get the temperature monitoring directly from CenTrak. They would come in, and all we...
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Manager
CenTrak supplied the hardware. The implementation of the hardware went relatively smoothly. The...
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Manager
CenTrak is fair with their pricing. In fact, we even get freebies. CenTrak charges us our rate, and...
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Manager
I would like for CenTrak to fix the Asset Tags. We are having a lot of problems with them. The new...
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Manager
If I ever have any issues or problems with our CenTrak hardware, there are contacts at CenTrak that...
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Manager
We are using CenTrak RTLS primarily for equipment tracking, and it is doing a great job of that. We...
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Director
The system is really cool. Once staff members have used it a couple of times, it is very easy. The...
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Director
CenTrak has come out with some great ideas in terms of new technology. We are counting on the vendor...
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Director
The system was a godsend during COVID-19. It allowed us to find our pumps, cooling blankets, and...
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Manager
CenTrak has a good product. The concept is good, and I am impressed with what the product can do.
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Manager
I am not impressed with how much effort it takes to maintain CenTrak RTLS. We have to replace the...
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Manager
When CenTrak set up the system, they mapped it out and created the rules for us to track what we...
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Manager
CenTrak could be more responsive about the effort it takes to maintain the system. CenTrak recently...
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Manager
The CenTrak system doesn't always capture the interaction between the badge and the monitor....
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Manager
CenTrak isn't very proactive. But we have monthly calls with them, so I have to give them some...
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Director
We haven't taken advantage of new technology yet. We are looking at implementing hand hygiene...
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Director
When the hardware goes down or there is an issue, that affects the end user's ability to use the...
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Director
Our biggest challenge is battery management. The wireless system is primarily used for locating...
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Director
We have to do a bit more to get CenTrak involved than we have to do with another software vendor....
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Manager
If the end users were unhappy with the current engagement of hardware, they would prompt us to start...
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Manager
CenTrak is pretty straightforward. We have a CenTrak resource from support doing the upgrade, and...
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Manager
With CenTrak, I think the gap sensors need some kind of body reconfiguration in terms of their...
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Manager
I think that the vendor is doing really well. We are pretty involved with the vendors we work with,...
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Manager
In terms of what is important for people to know about CenTrak, that all depends on their use case...
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Manager
CenTrak charges for travel when they come to do maintenance. There are charges on the maintenance...
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Manager
CenTrak's service people are on top of things, and they usually answer all of our questions. The...
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Manager
During the implementation, there were issues with CenTrak moving our old database over. It took much...
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Manager
I think it would be interesting to understand how the industry is reacting to the integration of the...
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Manager
When it comes to having both active and passive technology within a hospital, most hospitals that...
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Director
The hand-hygiene monitoring has brought more of our issues to light than anything. When staff...
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Director
I would stay with CenTrak. If I knew what I know now and still talked about our active RFID and RTLS...
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Director
If I knew what I know now and we had to install all over again, I would really look into the passive...
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Director
If I had to give a single impression on CenTrak, I would be unimpressed. When we have to engage with...
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Director
One of the great things we like about using CenTrak's system is that we can always have different...
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Director
I don’t know how well CenTrak's system is thought through from a product design standpoint. We have...
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Director
The location accuracy is very good. We have had an issue in particular that we have been trying to...
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Nurse
CenTrak’s hardware is great. The vendor is very engaged and responsive. Even throughout the COVID-19...
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Manager
We have invisible walls, and the CenTrak sensors help delineate the difference between walls and...
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Manager
If we have an issue with the badges, we have to send them back to CenTrak.
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Manager
CenTrak has been good with recent upgrades. CenTrak helps us ensure that things are implemented...
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Manager
The product works completely differently and is more efficient than some of the other solutions that...
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Manager
We are looking to become a CenTrak house. We anticipated that there would be a little bit more...
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Manager
We have used this system during COVID-19 specifically to ensure that hand hygiene is compliant,...
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Manager
With hand hygiene, we have seen some new developments, but on our care signs, we have not seen that...
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Manager
CenTrak communicates with us by ensuring that we get a monthly report, and we have a face-to-face...
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Manager
I typically don’t like the canned reports. I download data to Excel sheets and make my own reports....
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Manager
I think CenTrak keeps their promises, but there is one promise we haven't been able to work out with...
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Nurse
I like this system. It is reliable, but there are some issues with the loading aspect that the...
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Nurse
Centrak needs to find a way to have integration. The locating badges read when a nurse goes in and...
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Nurse
I would recommend Centrak because I really believe in their product. Overall, the product is good....
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Director
The difficult part is there is sometimes a long lag time for receiving the product. Maybe that is...
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Director
We like CenTrak, and we will stick with them. When nurses wear a badge and go into a room, the badge...
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Director
Our project manager is great. I can get in contact with that person any day, and if we have a...
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Director
I am not going to rate CenTrak really high right now. They have been here so long, but I really feel...
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Director
CenTrak is a good company, and their tags are pretty durable. I don’t have an issue with them on any...
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Director
CenTrak keeps their promises, but it takes a lot to get them there. One of the reasons I rate...
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Analyst/Coordinator
We have had some good experiences with the vendor. We have had a good relationship, and the vendor...
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Analyst/Coordinator
The product can be a low-maintenance product unless there is a lapse in the day-to-day workflow. All...
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Analyst/Coordinator
From what I can see, the vendor is working on applications to improve their product. The hardware...
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Analyst/Coordinator
The vendor needs to work on badging. The batteries in the badges tend to not last as long as they...
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Analyst/Coordinator
In regard to the patient banding, one of the issues we have had is that there is a mild integration...
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Analyst/Coordinator
If implemented correctly and educated properly, the system can drive tangible outcomes. If there...
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Analyst/Coordinator
The vendor has supported us exceptionally during the COVID-19 crisis. We have some construction to...
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Director
My biggest concern with CenTrak is the price point for the badges and things of that nature. The...
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Director
CenTrak is easy to work with. We have conversations about strategy and where they are going. The...
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Analyst/Coordinator
CenTrak is very spot on when it comes their technology and locating services. We haven't had any...
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Analyst/Coordinator
When it comes to what the vendor could improve, the expeditious response for service tickets could...
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Analyst/Coordinator
Our patients wear the CenTrak tags, so we have the ability to trace who has had contact with a...
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Director
I deal with the temperature monitoring in the product. It works very well. CenTrak RTLS is very...
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Director
I don't really have any issues with the vendor’s service. CenTrak doesn't try to charge us for every...
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Director
We schedule times to verify things with our test equipment, and we also look at the battery life...
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Director
We have medication refrigerators in the nursing units. The nurses love the product. In the old days,...
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Director
I would give the product a slightly lower score for quality just because of the issues with battery...
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Manager
CenTrak has done really well. We are able to monitor things and make sure that our vaccines stay at...
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Manager
We are in the day and age where if a temperature is wrong on a fridge, CenTrak should be able to...
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Analyst/Coordinator
I wouldn't say that there are additional costs. When we need to make modifications and upgrades,...
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Analyst/Coordinator
Since I have been here, CenTrak has had a lot of staff turnover. I am sure that a lot of that had to...
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Analyst/Coordinator
We have a few bugs and glitches that we are working out because we are still in the stage of trying...
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Nurse
CenTrak understands how real-time location systems work, and all of CenTrak's different products can...
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Nurse
CenTrak talked about potentially adding a new design for the patient minitags. I know things don't...
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Director
I need more support from CenTrak here on the ground. They need to work with us to help us understand...
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Director
The product has a good ROI. We have been able to prove our ROI. I have used the system for several...
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Director
I am not going to recommend the product until CenTrak gets their act together. I love the system and...
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Director
CenTrak does not keep all of their promises. They drop the product off for us to use, and then they...
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Director
We haven’t had any training from CenTrak. We have been on our own. The vendor certainly needs to do...
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Director
CenTrak has to understand how they can help us use the equipment. I can have meetings with someone...
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Director
CenTrak has technology that would benefit us, but they just can’t get on board and really help us...
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Director
The system can do almost anything that users want it to do; users just have to use their...
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Director
The vendor is moving way beyond our expectations for new technology. The technology is moving faster...
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Director
I have a regular meeting with the vendor. I don't spend a lot of time on certain things. If I want...
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Director
We did an RFP a few years ago because we had a new center and wanted to ensure that we had the best...
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Manager
I like the vendor, and I think they have a very good product. The product works fairly well....
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Manager
The system is somewhere between low and medium maintenance. There are certain things it is very easy...
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Manager
I love the vendor. They are very supportive and available at any time to answer any questions. If we...
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Manager
There are things the vendor could improve depending on department. With the technical support line,...
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Director
During the pandemic, all we had to do with the vendor was purchase asset tags to track all the...
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Director
We have a proven ROI. We are continually expanding and thinking up new ways to use the product.
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Director
The vendor leaders are great to work with. They are available when I need them. When I text our...
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Analyst/Coordinator
Our organization may not have heeded the advice of CenTrak, but if it was given, they were...
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Analyst/Coordinator
During the implementation, organizations need to have everybody that is going to be impacted by the...
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Analyst/Coordinator
CenTrak RTLS is a great product with great promise. CenTrak is always looking at what they can do to...
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Director
The upgrade for temperature monitoring is dependent on the new hardware platform, which we have been...
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Director
CenTrak RTLS works as promoted. There were no surprises with the system. We haven’t seen any of the...
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Manager
CenTrak's customer service has gotten better, but sometimes it is like pulling teeth. I understand...
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Manager
We have an account manager who has been great to work with, but I don’t think this person has much...
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Manager
In terms of the ease of use for end users, things weren't too bad after some training.
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Director
With CenTrak, once we get beyond the product sales piece, everything seems to work very well, all...
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Director
CenTrak keeps all of their promises. Even with the issues we have had, the vendor has always made...
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Director
There are a few issues when adding and transferring patients in CenTrak RTLS. There is a little lag....
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Director
CenTrak checks in with me every so often. If the vendor hasn't heard from me, they check in on me to...
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Director
We started out implementing the product with different software. There was the solution that the...
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Director
We had a better relationship with CenTrak than the software company we had at first, and since then,...
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Director
Once we got the system up and running and proved that it was solid, we started entertaining requests...
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Manager
I have a love-hate relationship with the vendor. I am still very critical of the vendor, and I am...
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Manager
One of our representatives was furloughed because of COVID-19, so I am literally paying a huge fee...
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Manager
I can’t get anyone to answer my tickets. I have tickets open for months or years. I can’t provide...
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Manager
The product is part of our long-term plans. Once we were locked into the product, we spent a sizable...
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Manager
The tech support is great, but the vendor support is bad. I don’t know whether I would buy the...
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Manager
The vendor doesn’t avoid charging for every little thing. The only way I can get them to do things...
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Manager
The product works well, and the vendor is very open to supporting our organizational goals. The...
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Manager
My satisfaction will probably slightly increase in the next year, but I don’t see it really moving...
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