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CenTrak RTLS (Hardware Only) Comments
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KLAS Research Director - Tanya Egbert
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Manager

The system works the way that it was designed to. We are happy with it.

Jun 2021
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Manager

CenTrak is good to work with. Historically, their model has been that they manufacture hardware and...

Jun 2021
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Director

The vendor doesn't keep all promises. The vendor told us that the tracking-tag battery life would...

Apr 2021
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Analyst/Coordinator

With delivering any new upgrades or new technology, a lot of that is communication between us and...

Apr 2021
||
(0)
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Analyst/Coordinator

I don’t have a complaint about the implementation services. CenTrak is really good and hands on....

Apr 2021
||
(0)
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Analyst/Coordinator

CenTrak is great at customer service. I can call the vendor, and they are always eager to help me at...

Apr 2021
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(0)
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Manager

CenTrak RTLS is a pretty simple product. RTLS has hard data, so if the device has a tag on it that...

Mar 2021
||
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Manager

When we upgraded our tags the last time and did a project, CenTrak brought in an engineer and a...

Mar 2021
||
(0)
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Director

CenTrak RTLS is really great as far as quality goes. It is pretty easy to get support quickly from CenTrak....

Mar 2021
||
(0)
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Manager

CenTrak RTLS' equipment lasts forever. We still have some of the original equipment that we...

Mar 2021
||
(0)
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Manager

We don't need a lot of interaction with CenTrak. Every once in a while, we have a sensor that goes...

Mar 2021
||
(0)
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Manager

The system does everything that we expected it to do and works very well. It drives outcomes for us...

Mar 2021
||
(0)
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Manager

CenTrak’s support people have addressed every issue that we have brought up to them at this point....

Mar 2021
||
(0)
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Manager

We were sold a solution that would alert us if a tag were removed from a piece of equipment. That...

Mar 2021
||
(0)
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Manager

It is hard to get our money’s worth because we are nickel-and-dimed with charges or purchases, so we...

Mar 2021
||
(0)
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Manager

CenTrak will sometimes promise new products, and it takes a long time for them to come to market. It...

Mar 2021
||
(0)
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Manager

The integration between the CenTrak hardware and our software is seamless. From day one, our...

Mar 2021
||
(0)
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Manager

The way we have the system structured is that everything routes through our software vendor. That...

Mar 2021
||
(0)
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VP/Other Executive

We are integrated into our nurse call system so that when a staff member walks into the room with a...

Feb 2021
||
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VP/Other Executive

We are having some issues with CenTrak RTLS right now, so we are actually looking at other systems....

Feb 2021
||
(0)
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VP/Other Executive

We used to get the temperature monitoring directly from CenTrak. They would come in, and all we...

Feb 2021
||
(0)
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Manager

CenTrak supplied the hardware. The implementation of the hardware went relatively smoothly. The...

Feb 2021
||
(0)
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Manager

CenTrak is fair with their pricing. In fact, we even get freebies. CenTrak charges us our rate, and...

Feb 2021
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Manager

I would like for CenTrak to fix the Asset Tags. We are having a lot of problems with them. The new...

Feb 2021
||
(0)
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Manager

If I ever have any issues or problems with our CenTrak hardware, there are contacts at CenTrak that...

Feb 2021
||
(0)
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Manager

We are using CenTrak RTLS primarily for equipment tracking, and it is doing a great job of that. We...

Feb 2021
||
(0)
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Director

The system is really cool. Once staff members have used it a couple of times, it is very easy. The...

Feb 2021
||
(0)
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Director

CenTrak has come out with some great ideas in terms of new technology. We are counting on the vendor...

Feb 2021
||
(0)
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Director

The system was a godsend during COVID-19. It allowed us to find our pumps, cooling blankets, and...

Feb 2021
||
(0)
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Manager

CenTrak has a good product. The concept is good, and I am impressed with what the product can do.

Feb 2021
||
(0)
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Manager

I am not impressed with how much effort it takes to maintain CenTrak RTLS. We have to replace the...

Feb 2021
||
(0)
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Manager

When CenTrak set up the system, they mapped it out and created the rules for us to track what we...

Feb 2021
||
(0)
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Manager

CenTrak could be more responsive about the effort it takes to maintain the system. CenTrak recently...

Feb 2021
||
(0)
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Manager

The CenTrak system doesn't always capture the interaction between the badge and the monitor....

Feb 2021
||
(0)
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Manager

CenTrak isn't very proactive. But we have monthly calls with them, so I have to give them some...

Feb 2021
||
(0)
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Director

We haven't taken advantage of new technology yet. We are looking at implementing hand hygiene...

Feb 2021
||
(0)
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Director

When the hardware goes down or there is an issue, that affects the end user's ability to use the...

Feb 2021
||
(0)
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Director

Our biggest challenge is battery management. The wireless system is primarily used for locating...

Feb 2021
||
(0)
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Director

We have to do a bit more to get CenTrak involved than we have to do with another software vendor....

Feb 2021
||
(0)
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Manager

If the end users were unhappy with the current engagement of hardware, they would prompt us to start...

Jan 2021
||
(0)
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Manager

CenTrak is pretty straightforward. We have a CenTrak resource from support doing the upgrade, and...

Jan 2021
||
(0)
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Manager

With CenTrak, I think the gap sensors need some kind of body reconfiguration in terms of their...

Jan 2021
||
(0)
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Manager

I think that the vendor is doing really well. We are pretty involved with the vendors we work with,...

Jan 2021
||
(0)
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Manager

In terms of what is important for people to know about CenTrak, that all depends on their use case...

Jan 2021
||
(0)
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Manager

CenTrak charges for travel when they come to do maintenance. There are charges on the maintenance...

Jan 2021
||
(0)
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Manager

CenTrak's service people are on top of things, and they usually answer all of our questions. The...

Jan 2021
||
(0)
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Manager

During the implementation, there were issues with CenTrak moving our old database over. It took much...

Jan 2021
||
(0)
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Manager

I think it would be interesting to understand how the industry is reacting to the integration of the...

Jan 2021
||
(0)
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Manager

When it comes to having both active and passive technology within a hospital, most hospitals that...

Jan 2021
||
(0)
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Director

The hand-hygiene monitoring has brought more of our issues to light than anything. When staff...

Jan 2021
||
(0)
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Director

I would stay with CenTrak. If I knew what I know now and still talked about our active RFID and RTLS...

Jan 2021
||
(0)
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Director

If I knew what I know now and we had to install all over again, I would really look into the passive...

Jan 2021
||
(0)
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Director

If I had to give a single impression on CenTrak, I would be unimpressed. When we have to engage with...

Jan 2021
||
(0)
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Director

One of the great things we like about using CenTrak's system is that we can always have different...

Jan 2021
||
(0)
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Director

I don’t know how well CenTrak's system is thought through from a product design standpoint. We have...

Jan 2021
||
(0)
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Director

The location accuracy is very good. We have had an issue in particular that we have been trying to...

Jan 2021
||
(0)
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Nurse

CenTrak’s hardware is great. The vendor is very engaged and responsive. Even throughout the COVID-19...

Dec 2020
||
(0)
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Manager

We have invisible walls, and the CenTrak sensors help delineate the difference between walls and...

Dec 2020
||
(0)
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Manager

If we have an issue with the badges, we have to send them back to CenTrak.

Dec 2020
||
(0)
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Manager

CenTrak has been good with recent upgrades. CenTrak helps us ensure that things are implemented...

Dec 2020
||
(0)
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Manager

The product works completely differently and is more efficient than some of the other solutions that...

Dec 2020
||
(0)
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Manager

We are looking to become a CenTrak house. We anticipated that there would be a little bit more...

Dec 2020
||
(0)
 Thank you  Helpful

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Manager

We have used this system during COVID-19 specifically to ensure that hand hygiene is compliant,...

Dec 2020
||
(0)
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 or  to see details.

Manager

With hand hygiene, we have seen some new developments, but on our care signs, we have not seen that...

Dec 2020
||
(0)
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Manager

CenTrak communicates with us by ensuring that we get a monthly report, and we have a face-to-face...

Dec 2020
||
(0)
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Manager

I typically don’t like the canned reports. I download data to Excel sheets and make my own reports....

Dec 2020
||
(0)
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Manager

I think CenTrak keeps their promises, but there is one promise we haven't been able to work out with...

Dec 2020
||
(0)
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Nurse

I like this system. It is reliable, but there are some issues with the loading aspect that the...

Dec 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Centrak needs to find a way to have integration. The locating badges read when a nurse goes in and...

Dec 2020
||
(0)
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Nurse

I would recommend Centrak because I really believe in their product. Overall, the product is good....

Dec 2020
||
(0)
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Director

The difficult part is there is sometimes a long lag time for receiving the product. Maybe that is...

Dec 2020
||
(0)
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Director

We like CenTrak, and we will stick with them. When nurses wear a badge and go into a room, the badge...

Dec 2020
||
(0)
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Director

Our project manager is great. I can get in contact with that person any day, and if we have a...

Dec 2020
||
(0)
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Director

I am not going to rate CenTrak really high right now. They have been here so long, but I really feel...

Nov 2020
||
(0)
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 or  to see details.

Director

CenTrak is a good company, and their tags are pretty durable. I don’t have an issue with them on any...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

CenTrak keeps their promises, but it takes a lot to get them there. One of the reasons I rate...

Nov 2020
||
(0)
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Analyst/Coordinator

We have had some good experiences with the vendor. We have had a good relationship, and the vendor...

Oct 2020
||
(0)
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Analyst/Coordinator

The product can be a low-maintenance product unless there is a lapse in the day-to-day workflow. All...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

From what I can see, the vendor is working on applications to improve their product. The hardware...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor needs to work on badging. The batteries in the badges tend to not last as long as they...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

In regard to the patient banding, one of the issues we have had is that there is a mild integration...

Oct 2020
||
(0)
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Analyst/Coordinator

If implemented correctly and educated properly, the system can drive tangible outcomes. If there...

Oct 2020
||
(0)
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Analyst/Coordinator

The vendor has supported us exceptionally during the COVID-19 crisis. We have some construction to...

Oct 2020
||
(0)
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Director

My biggest concern with CenTrak is the price point for the badges and things of that nature. The...

Oct 2020
||
(0)
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Director

CenTrak is easy to work with. We have conversations about strategy and where they are going. The...

Oct 2020
||
(0)
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Analyst/Coordinator

CenTrak is very spot on when it comes their technology and locating services. We haven't had any...

Oct 2020
||
(0)
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Analyst/Coordinator

When it comes to what the vendor could improve, the expeditious response for service tickets could...

Oct 2020
||
(0)
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Analyst/Coordinator

Our patients wear the CenTrak tags, so we have the ability to trace who has had contact with a...

Oct 2020
||
(0)
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Director

I deal with the temperature monitoring in the product. It works very well. CenTrak RTLS is very...

Oct 2020
||
(0)
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Director

I don't really have any issues with the vendor’s service. CenTrak doesn't try to charge us for every...

Oct 2020
||
(0)
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Director

We schedule times to verify things with our test equipment, and we also look at the battery life...

Oct 2020
||
(0)
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Director

We have medication refrigerators in the nursing units. The nurses love the product. In the old days,...

Oct 2020
||
(0)
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Director

I would give the product a slightly lower score for quality just because of the issues with battery...

Oct 2020
||
(0)
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Manager

CenTrak has done really well. We are able to monitor things and make sure that our vaccines stay at...

Oct 2020
||
(0)
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Manager

We are in the day and age where if a temperature is wrong on a fridge, CenTrak should be able to...

Oct 2020
||
(0)
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Analyst/Coordinator

I wouldn't say that there are additional costs. When we need to make modifications and upgrades,...

Oct 2020
||
(0)
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Analyst/Coordinator

Since I have been here, CenTrak has had a lot of staff turnover. I am sure that a lot of that had to...

Oct 2020
||
(0)
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Analyst/Coordinator

We have a few bugs and glitches that we are working out because we are still in the stage of trying...

Oct 2020
||
(0)
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Nurse

CenTrak understands how real-time location systems work, and all of CenTrak's different products can...

Sep 2020
||
(0)
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Nurse

CenTrak talked about potentially adding a new design for the patient minitags. I know things don't...

Sep 2020
||
(0)
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Director

I need more support from CenTrak here on the ground. They need to work with us to help us understand...

Sep 2020
||
(0)
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Director

The product has a good ROI. We have been able to prove our ROI. I have used the system for several...

Sep 2020
||
(0)
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Director

I am not going to recommend the product until CenTrak gets their act together. I love the system and...

Sep 2020
||
(0)
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Director

CenTrak does not keep all of their promises. They drop the product off for us to use, and then they...

Sep 2020
||
(0)
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Director

We haven’t had any training from CenTrak. We have been on our own. The vendor certainly needs to do...

Sep 2020
||
(0)
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Director

CenTrak has to understand how they can help us use the equipment. I can have meetings with someone...

Sep 2020
||
(0)
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Director

CenTrak has technology that would benefit us, but they just can’t get on board and really help us...

Sep 2020
||
(0)
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Director

The system can do almost anything that users want it to do; users just have to use their...

Sep 2020
||
(0)
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Director

The vendor is moving way beyond our expectations for new technology. The technology is moving faster...

Sep 2020
||
(0)
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Director

I have a regular meeting with the vendor. I don't spend a lot of time on certain things. If I want...

Sep 2020
||
(0)
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Director

We did an RFP a few years ago because we had a new center and wanted to ensure that we had the best...

Sep 2020
||
(0)
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Manager

I like the vendor, and I think they have a very good product. The product works fairly well....

Sep 2020
||
(0)
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Manager

The system is somewhere between low and medium maintenance. There are certain things it is very easy...

Sep 2020
||
(0)
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Manager

I love the vendor. They are very supportive and available at any time to answer any questions. If we...

Sep 2020
||
(0)
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Manager

There are things the vendor could improve depending on department. With the technical support line,...

Sep 2020
||
(0)
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Director

During the pandemic, all we had to do with the vendor was purchase asset tags to track all the...

Sep 2020
||
(0)
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Director

We have a proven ROI. We are continually expanding and thinking up new ways to use the product.

Sep 2020
||
(0)
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Director

The vendor leaders are great to work with. They are available when I need them. When I text our...

Sep 2020
||
(0)
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Analyst/Coordinator

Our organization may not have heeded the advice of CenTrak, but if it was given, they were...

Sep 2020
||
(0)
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Analyst/Coordinator

During the implementation, organizations need to have everybody that is going to be impacted by the...

Sep 2020
||
(0)
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Analyst/Coordinator

CenTrak RTLS is a great product with great promise. CenTrak is always looking at what they can do to...

Sep 2020
||
(0)
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Director

The upgrade for temperature monitoring is dependent on the new hardware platform, which we have been...

Sep 2020
||
(0)
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 or  to see details.

Director

CenTrak RTLS works as promoted. There were no surprises with the system. We haven’t seen any of the...

Sep 2020
||
(0)
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Manager

CenTrak's customer service has gotten better, but sometimes it is like pulling teeth. I understand...

Aug 2020
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Manager

We have an account manager who has been great to work with, but I don’t think this person has much...

Aug 2020
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Manager

In terms of the ease of use for end users, things weren't too bad after some training.

Aug 2020
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