Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
CenTrak RTLS (Hardware Only) Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Director
Relationship
I am not going to rate CenTrak really high right now. They have been here so long, but I really feel...
Login or Create an Account to see details.
Director
Technology
CenTrak is a good company, and their tags are pretty durable. I don’t have an issue with them on any...
Login or Create an Account to see details.
Director
Technology
CenTrak keeps their promises, but it takes a lot to get them there. One of the reasons I rate...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
We have had some good experiences with the vendor. We have had a good relationship, and the vendor...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
The product can be a low-maintenance product unless there is a lapse in the day-to-day workflow. All...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
From what I can see, the vendor is working on applications to improve their product. The hardware...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
The vendor needs to work on badging. The batteries in the badges tend to not last as long as they...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
In regard to the patient banding, one of the issues we have had is that there is a mild integration...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
If implemented correctly and educated properly, the system can drive tangible outcomes. If there...
Login or Create an Account to see details.
Analyst/Coordinator
Future Outlook
The vendor has supported us exceptionally during the COVID-19 crisis. We have some construction to...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
My biggest concern with CenTrak is the price point for the badges and things of that nature. The...
Login or Create an Account to see details.
Director
Service and Support
CenTrak is easy to work with. We have conversations about strategy and where they are going. The...
Login or Create an Account to see details.
Analyst/Coordinator
Technology
CenTrak is very spot on when it comes their technology and locating services. We haven't had any...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
When it comes to what the vendor could improve, the expeditious response for service tickets could...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Our patients wear the CenTrak tags, so we have the ability to trace who has had contact with a...
Login or Create an Account to see details.
Director
Functionality and Upgrades
I deal with the temperature monitoring in the product. It works very well. CenTrak RTLS is very...
Login or Create an Account to see details.
Director
Service and Support
I don't really have any issues with the vendor’s service. CenTrak doesn't try to charge us for every...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We schedule times to verify things with our test equipment, and we also look at the battery life...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We have medication refrigerators in the nursing units. The nurses love the product. In the old days,...
Login or Create an Account to see details.
Director
Technology
I would give the product a slightly lower score for quality just because of the issues with battery...
Login or Create an Account to see details.
Manager
Implementation and Training
CenTrak has done really well. We are able to monitor things and make sure that our vaccines stay at...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We are in the day and age where if a temperature is wrong on a fridge, CenTrak should be able to...
Login or Create an Account to see details.
Analyst/Coordinator
ROI / Cost (care and feeding)
I wouldn't say that there are additional costs. When we need to make modifications and upgrades,...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Since I have been here, CenTrak has had a lot of staff turnover. I am sure that a lot of that had to...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
We have a few bugs and glitches that we are working out because we are still in the stage of trying...
Login or Create an Account to see details.
Nurse
Relationship
CenTrak understands how real-time location systems work, and all of CenTrak's different products can...
Login or Create an Account to see details.
Nurse
Technology
CenTrak talked about potentially adding a new design for the patient minitags. I know things don't...
Login or Create an Account to see details.
Director
Service and Support
I need more support from CenTrak here on the ground. They need to work with us to help us understand...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The product has a good ROI. We have been able to prove our ROI. I have used the system for several...
Login or Create an Account to see details.
Director
Lessons Learned
I am not going to recommend the product until CenTrak gets their act together. I love the system and...
Login or Create an Account to see details.
Director
Relationship
CenTrak does not keep all of their promises. They drop the product off for us to use, and then they...
Login or Create an Account to see details.
Director
Implementation and Training
We haven’t had any training from CenTrak. We have been on our own. The vendor certainly needs to do...
Login or Create an Account to see details.
Director
Lessons Learned
CenTrak has to understand how they can help us use the equipment. I can have meetings with someone...
Login or Create an Account to see details.
Director
Technology
CenTrak has technology that would benefit us, but they just can’t get on board and really help us...
Login or Create an Account to see details.
Director
Functionality and Upgrades
The system can do almost anything that users want it to do; users just have to use their...
Login or Create an Account to see details.
Director
Future Outlook
The vendor is moving way beyond our expectations for new technology. The technology is moving faster...
Login or Create an Account to see details.
Director
Service and Support
I have a regular meeting with the vendor. I don't spend a lot of time on certain things. If I want...
Login or Create an Account to see details.
Director
Win/Loss - Why they were selected (by current clients)
We did an RFP a few years ago because we had a new center and wanted to ensure that we had the best...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I like the vendor, and I think they have a very good product. The product works fairly well....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system is somewhere between low and medium maintenance. There are certain things it is very easy...
Login or Create an Account to see details.
Manager
Service and Support
I love the vendor. They are very supportive and available at any time to answer any questions. If we...
Login or Create an Account to see details.
Manager
Service and Support
There are things the vendor could improve depending on department. With the technical support line,...
Login or Create an Account to see details.
Director
Service and Support
During the pandemic, all we had to do with the vendor was purchase asset tags to track all the...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
We have a proven ROI. We are continually expanding and thinking up new ways to use the product.
Login or Create an Account to see details.
Director
Relationship
The vendor leaders are great to work with. They are available when I need them. When I text our...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
Our organization may not have heeded the advice of CenTrak, but if it was given, they were...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
During the implementation, organizations need to have everybody that is going to be impacted by the...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
CenTrak RTLS is a great product with great promise. CenTrak is always looking at what they can do to...
Login or Create an Account to see details.
Director
Other Observations & Comments
The upgrade for temperature monitoring is dependent on the new hardware platform, which we have been...
Login or Create an Account to see details.
Director
Relationship
CenTrak RTLS works as promoted. There were no surprises with the system. We haven’t seen any of the...
Login or Create an Account to see details.
Manager
Service and Support
CenTrak's customer service has gotten better, but sometimes it is like pulling teeth. I understand...
Login or Create an Account to see details.
Manager
Service and Support
We have an account manager who has been great to work with, but I don’t think this person has much...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
In terms of the ease of use for end users, things weren't too bad after some training.
Login or Create an Account to see details.
Director
Other Observations & Comments
With CenTrak, once we get beyond the product sales piece, everything seems to work very well, all...
Login or Create an Account to see details.
Director
Service and Support
CenTrak keeps all of their promises. Even with the issues we have had, the vendor has always made...
Login or Create an Account to see details.
Director
Functionality and Upgrades
There are a few issues when adding and transferring patients in CenTrak RTLS. There is a little lag....
Login or Create an Account to see details.
Director
Relationship
CenTrak checks in with me every so often. If the vendor hasn't heard from me, they check in on me to...
Login or Create an Account to see details.
Director
Other Observations & Comments
We started out implementing the product with different software. There was the solution that the...
Login or Create an Account to see details.
Director
Other Observations & Comments
We had a better relationship with CenTrak than the software company we had at first, and since then,...
Login or Create an Account to see details.
Director
Other Observations & Comments
Once we got the system up and running and proved that it was solid, we started entertaining requests...
Login or Create an Account to see details.
Manager
Other Observations & Comments
I have a love-hate relationship with the vendor. I am still very critical of the vendor, and I am...
Login or Create an Account to see details.
Manager
Other Observations & Comments
One of our representatives was furloughed because of COVID-19, so I am literally paying a huge fee...
Login or Create an Account to see details.
Manager
Service and Support
I can’t get anyone to answer my tickets. I have tickets open for months or years. I can’t provide...
Login or Create an Account to see details.
Manager
Relationship
The product is part of our long-term plans. Once we were locked into the product, we spent a sizable...
Login or Create an Account to see details.
Manager
Other Observations & Comments
The tech support is great, but the vendor support is bad. I don’t know whether I would buy the...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
The vendor doesn’t avoid charging for every little thing. The only way I can get them to do things...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product works well, and the vendor is very open to supporting our organizational goals. The...
Login or Create an Account to see details.
Manager
Future Outlook
My satisfaction will probably slightly increase in the next year, but I don’t see it really moving...
Login or Create an Account to see details.
Manager
Implementation and Training
We had to use CenTrak’s implementation services for a specific thing. CenTrak came down and did a...
Login or Create an Account to see details.
Manager
Implementation and Training
The training was excellent. We haven’t had an opportunity to leverage the training other than the...
Login or Create an Account to see details.
Manager
Technology
There are shortcomings with the Wi-Fi component in terms of configuring the mobility-services...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We do have a big challenge with CenTrak. We cannot move to an upgraded environment unless we replace...
Login or Create an Account to see details.
Manager
Relationship
We have a manager we work with, and we funnel everything through that individual. The only challenge...
Login or Create an Account to see details.
Manager
Relationship
The vendor is not good at reaching out and seeing how we are doing and what they can do to improve...
Login or Create an Account to see details.
Manager
Relationship
CenTrak has been quite good to us. They have provided services in the past and have given us a...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
CenTrak RTLS definitely gives us the location accuracy that we need. What is handcuffing us is the...
Login or Create an Account to see details.
Manager
Relationship
We have a good relationship with CenTrak. I am on a first-name basis with a lot of the folks all the...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
There are some things that might need a little work, primarily in the fulfillment areas. It is...
Login or Create an Account to see details.
Manager
Service and Support
We don't have any real issues with CenTrak. We put the tickets in, and CenTrak is pretty responsive....
Login or Create an Account to see details.
Manager
Relationship
CenTrak does keep their promises. Sometimes they take a bit longer than expected. CenTrak kept...
Login or Create an Account to see details.
Manager
Technology
Frankly, I think CenTrak is awful. The hardware is substandard. We are miffed that we are replacing...
Login or Create an Account to see details.
Manager
Service and Support
We have to go through a third-party vendor to get support for the product. We didn't have a ton of...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
I have some issues with CenTrak's hardware, but CenTrak has worked pretty well with me in the past....
Advanced Filters
Featured Report
Preferences
Related Blogs
Achieving Outcomes with RTLS