CareAware Patient Flow
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Service and Support

The application works well. There are hiccups, but we have a good working relationship with the...

Nov 2022
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Director

Relationship

The engineer that my team works with is excellent. I have a very good working relationship with that...

Nov 2022
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Director

Lessons Learned

We did a big bang rollout at our organization. We had to pick and choose what we focused on. I...

Nov 2022
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Director

Functionality and Upgrades

I can’t think of anything that doesn’t work as we expect it to. We have worked all the product's...

Nov 2022
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Manager

Service and Support

Cerner’s support is terrible. We never get responses to our tickets. We have to escalate things to...

Nov 2022
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Manager

Other Observations & Comments

CareAware Patient Flow is stable and helps with our capacity management, but it could use some...

Nov 2022
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Manager

Functionality and Upgrades

One of the issues that we have within the product is that when we use it for bed placement and bed...

May 2022
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Manager

Functionality and Upgrades

We experience regular, very weird glitches with the CareAware Capacity Management suite. We will...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

The product seems to be getting worse from week to week. It has weird, quirky issues. Unlike another...

May 2022
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Analyst/Coordinator

Other Observations & Comments

The product seems to be very similar to our old system. That is nice. CareAware Patient Flow's...

May 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of our people want to move away from the product, but we don't have a specific replacement for...

May 2022
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Analyst/Coordinator

Interfacing and Integration

We were told that we would be able to integrate the system with our communication system, but that...

May 2022
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Analyst/Coordinator

Implementation and Training

Our implementation of the system affected a lot of people. I understand the process of teaching...

May 2022
||
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Analyst/Coordinator

Lessons Learned

I would tell my peers who are considering this product to talk to more people and make sure that the...

May 2022
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Analyst/Coordinator

Relationship

The vendor's support is one of their biggest shortcomings. We have a liaison from Cerner. However,...

May 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Tangible outcomes are one of the product's huge downfalls. We aren't getting any sort of movement...

May 2022
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CNO

ROI / Cost (care and feeding)

Cerner does not avoid nickel-and-diming. Anytime we want to expand or change something, there are...

Mar 2022
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CNO

Other Observations & Comments

Once we get the system set up, there is not really ongoing training.

Mar 2022
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CNO

Functionality and Upgrades

Because of the combination of solutions that we have here, we have been able to operationalize some...

Mar 2022
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CNO

Other Observations & Comments

It is important for Cerner to continue developing the CareAware dashboards to give insight into...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The improvements I would like are not so much with CareAware Patient Flow as with another Cerner...

Feb 2022
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VP/Other Executive

Service and Support

Cerner’s support team gets back to us, and their responses are usually very timely. I am very satisfied....

Feb 2022
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VP/Other Executive

Functionality and Upgrades

I like the ability to see what a unit looks like with the product. We can see where the available...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

The application is very clunky. It does the job, but it is not efficient or intuitive. The system...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

CareAware Patient Flow does the job for an organization that is looking to manage patients and their...

Feb 2022
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